Customer success manager jobs in Kansas City, MO

DirectHire Our client based in the Kansas City, KS area has been voted one of the best companies to work for 5 out of the past 6 years! This dynamic, innovation- and idea-driven company provides marketing solutions, fulfillment, strategic planning and market research primarily to the healthcare industry. The company has since expanded to include marketing services for financial, educational and several other business sectors. Growth and demand has created a need to hire a Client Services Manager to become an integral part of the team. The CSM is the primary contact for assigned healthcare clients to plan, develop and implement effective marketing strategies as they relate to CRM and database marketing. The Client Services Manager will deliver value-added solutions with the highest degree of customer service. Reports to: Director of Operations/Client Services. Responsibilities: Build and maintain enduring client relationships Develop client marketing strategies and associated budgets Analyze data to make recommendations, seizing opportunities to maximize client results Manage integrated programs and direct efforts with cross-functional teams Ensure all of the tasks and deliverables jointly agreed to with the client are completed on-time, on-budget, striving at all times to exceed client expectations Requirements: Healthcare marketing experience, preferably in a hospital or agency environment 3-5 years of progressive experience managing client accounts and developing marketing strategy Proven successful outcomes in creating and implementing effective direct mail programs and/or targeted CRM programs and associated budgets Demonstrable communication skills and ability to lead projects with collaborative partners Exceptional listening skills Strong attention to detail with ability to multi-task Highly organized in all facets of customer service, team coordination, and administration Superior customer service (internal and external) Candidate must desire to work and flourish in a non-traditional, fast paced and candid environment where ideas flow freely and energy abounds. Company provides many fringe benefits to include but not limited to: Health, life and disability insurance Supplemental insurance 401K plan Profit sharing Quarterly team building “Summer” hours every Friday Weekly success social hour Salary range: $50,000-60,000+/yr. Direct hire. About HirePrinciple: HirePrinciple was founded by a team of experienced executive recruiters with more than 50 years of combined experience serving clients ranging from start-ups to the Fortune 1000. HirePrinciple, a division of LSI Staffing, knows building a qualified team is critical to achieve superior results. We also understand that the goals of each organization and individual are unique. Accordingly, HirePrinciple's search process is customized to provide superior executive recruitment solutions and staffing needs to employers while matching qualified candidates with the career opportunities that fit their needs. From our headquarters in Wichita, Kansas, we serve progressive employers and talented professionals throughout the United States. Visit our website for more job opportunities at **********************

TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is comprised of industry experts with deep experience in cybersecurity, automation, and AI-driven solutions. Backed by leading investors, we are rapidly growing and seeking top talent to join our mission of revolutionizing the MDR landscape. We're a fast growing startup backed by industry experts and top tier investor Andreessen Horowitz. As an early employee, you'll play a meaningful role in defining and building our culture. Get in on the ground floor. We're a small but well-funded team that just raised a substantial round - joining now comes with limited risk and unlimited upside. As a Customer Success Manager (CSM) at TENEX, you will play a pivotal role in ensuring our customers achieve their security goals and derive maximum value from our platform and services. You will be the primary advocate for our customers, driving adoption, satisfaction, and long-term success. Location: This role will require onsite in our Overland Park, KS location. Culture is one of the most important things at TENEX.AI-explore our culture deck at culture.tenex.ai to witness how we embody it, prioritizing the irreplaceable collaboration and community of in-person work. This role is perfect for those already in Overland Park / Kansas City metro, or eager to relocate and commute here, where family-first visionaries build unbreakable cybersecurity empires. Ditch the crushing taxes and restrictions of high-cost states with our incredibly aggressive relocation packages, crafted to propel you and your loved ones into this thriving hub effortlessly and profitably-imagine lower taxes amplifying your success! Immerse yourself in a pro-family stronghold with timeless Midwest values of integrity, hard work, and community, plus a balanced lifestyle that empowers you to dominate professionally while cherishing what matters most. Job Responsibilities: Act as a trusted advisor to customers, ensuring they fully leverage TENEX's MDR platform to meet their cybersecurity needs. Own the customer relationship post-sale, driving engagement, retention, and expansion opportunities. Develop and execute customer success plans, ensuring smooth onboarding and continued adoption of TENEX's services. Serve as the voice of the customer, providing feedback to internal teams to drive continuous product and service improvements. Conduct regular business reviews with customers to assess security posture, provide insights, and align on future goals. Proactively identify risks and implement strategies to mitigate churn, ensuring high customer satisfaction. Collaborate cross-functionally with Sales, Product, Engineering, and Security Operations teams to deliver exceptional customer experiences. Educate customers on best practices, new features, and enhancements to maximize their security outcomes. Track and analyze customer usage data to identify trends, opportunities, and areas for improvement. Facilitate contract renewals and support expansion efforts in partnership with the Sales team. Travel as needed (10-15%) to meet with key customers and strengthen relationships. Required Skills & Qualifications: Technical & Industry Expertise 3+ years of experience in Customer Success, Account Management, or a related role in cybersecurity, SaaS, or MDR services. Strong understanding of cybersecurity principles, threat detection, and incident response. Familiarity with SIEM, EDR, SOAR, or other security technologies is a plus. Customer-Focused Skills Proven ability to manage customer relationships, drive adoption, and ensure customer satisfaction. Strong problem-solving and analytical skills to identify customer pain points and deliver solutions. Excellent communication and presentation skills, with the ability to convey complex security concepts in an easy-to-understand manner. Soft Skills Highly organized with strong project management capabilities. Ability to work independently while collaborating effectively with internal teams. Passion for helping customers succeed and a proactive approach to relationship management. Education Bachelor's degree in Cybersecurity, Computer Science, Business, or a related field (or equivalent experience). Certifications such as CISSP, CISM, or CSM (Certified Customer Success Manager) are a plus. Why Join Us? Opportunity to work with cutting-edge AI-driven cybersecurity technologies and Google SecOps solutions. Collaborate with a talented and innovative team focused on continuously improving security operations. Competitive salary and benefits package. A culture of growth and development, with opportunities to expand your knowledge in AI, cybersecurity, and emerging technologies. If you're passionate about combining cybersecurity expertise with artificial intelligence and have experience with Google SecOps and Chronicle, we encourage you to apply!

Job DescriptionDescription: Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to cutting-edge technology, exceptional support, and collaborative user experiences. We are driven by our passion for innovation, growth, and bridging communication gaps in a diverse world. If you're passionate about delivering technology-driven solutions and building lasting client relationships while contributing to client growth, Propio could be the ideal place for you. The Client Success Manager will be responsible for managing a portfolio of accounts, with a primary focus on client retention (50%), supported by sales-based expansion (30%), and client operational support (20%). In this client-facing role, you will build and nurture trusted relationships while proactively identifying opportunities to upsell and expand services. You'll be instrumental in driving revenue growth through strategic account planning and by helping clients realize the full value of Propio's solution. This role is located in our Overland Park, KS office and may require travel up to 20%. Responsibilities: Serve as the strategic point of contact for a large portfolio of clients, building and maintaining long-term relationships Understand and articulate each client's needs, objectives, and policies related to effectively position Propio's services as solutions Establish clear project parameters, quality standards, and communication tactics supporting the development of Client Success Administrators Provide data-driven insights through reporting and analytics to support client engagement, performance improvement, and strategic decision-making Identify and pursue expansion opportunities by upselling additional services and introducing new solutions aligned with client needs Manage cross-functional projects with internal teams to ensure service excellence and operational alignment Lead contract reviews, renewals, and negotiations with a focus on favorable terms, accurate pricing, and added value for the client Maintain detailed documentation of client communications and service records using CRM platforms such as Salesforce Resolve client inquiries related to billing, interpreter services, or quality concerns in a timely and professional manner Act as a Propio ambassador by delivering in-person and virtual client presentations, performance reviews, and training sessions Performs other responsibilities and duties assigned Requirements: Qualifications Bachelor's Degree or equivalent work experience 3+ years of prior account management, client success, or customer-facing experience, preferably in a B2B environment managing a large book of business Demonstrated ability to grow accounts and contribute to revenue targets through upselling or consultative expansion Strong communication (both written and verbal) and interpersonal skills with a customer-first mindset Proven ability to analyze data and deliver insights that drive client action and satisfaction Proficiency of Microsoft Office Suite (Outlook, Word, Excel, Access, PowerPoint); Salesforce and Power BI experience preferred Strong organizational skills and ability to manage multiple priorities with attention to detail Ability to work both independently and within a team to meet deadlines A self-starter who thrives in a fast-paced team-oriented environment #LI-AP1

Job Description Why DH Pace? DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion. Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence. DH Pace Company, Inc. is growing and aspires to hire Customer Support Representatives to join our Contact Center team in Olathe, KS. We are seeking customer-focused candidates who provides exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with internal teams to address inquiries and concerns. We will consider both part-time and full-time employees! In office position Schedule: Monday-Friday, 1:00pm-10:00pm (with two consecutive days off) and Saturdays & Sundays from 1:00pm-10:00pm. Part time availability would need to fall within these designated hours. Position overview: Schedule and create accurate and complete service tickets for residential and commercial customers. Promote all products and services, quoting accurate pricing when appropriate. Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution. Conduct outbound calls for customer follow-ups as needed. Coordinate with Dispatch teams to prioritize and fulfill customer requests. Update and maintain accurate records of customer interactions in the ERP system. Meet personal/team critical Key Performance Indicators (KPI's). Follow communication procedures, guidelines, and policies. Continuously seek opportunities to improve the customer experience and streamline processes. Ability to work overtime as required OR ability to work additional hours as required. Other duties as assigned. Qualifications: High school diploma or equivalent with previous experience in customer service or related field. Strong communication skills, both verbal and written. Proficiency in Microsoft Office Suite and CRM software. Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment. Problem-solving skills and customer-focused mindset with flexibility to adapt to changing priorities and work schedules. #PaceID2 Our benefit offerings include: Medical, dental, and vision options: Available on the 1st day of the month following your start date! Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year! Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day Floating Holidays: Up to 2 floating holidays per year Competitive compensation: Including annual performance evaluations! 401k retirement plan: Including an employer match! Company paid: Life insurance, short-term disability, & long-term disability and more! Successful completion of references, employment verifications, background check, and drug screen required in advance of hire. DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Specialist, Supply Chain The Specialist, Supply Chain serves as the primary operational advisor for assigned client(s), responsible for driving performance improvement, ensuring strategic alignment to client goals, and influencing decisions across internal and external partners. This role operates with a high degree of independence, applying specialized supply chain expertise to identify, design, and implement solutions that improve client outcomes and operational efficiency. Responsibilities Serve as primary advisor to client(s) on operational performance and supply chain strategy; proactively identify and execute initiatives to improve service outcomes Lead analysis of service-level results, root cause issues, and continuous improvement actions; ensure accountability across all internal and partner functions Develop and implement cross-functional process improvements to enhance accuracy, efficiency, and cost effectiveness; measure and communicate results to leadership Build and interpret reports to identify trends, risks, and opportunities; translate data into actionable recommendations for clients and leadership Coach and train new or junior client service staff; act as subject matter expert for assigned systems, tools, or clients Partner with internal operations, technology, and logistics teams to resolve systemic challenges and align execution to client priorities Qualifications Education Requirements: Bachelor's degree (Supply Chain or Business discipline; CSCP or PMP certification a plus) Experience Requirements: 4-6 years experience in relevant field (Supply Chain Operations and Client Account Management experience preferred) Supervisor Responsibility Direct Reports: This position does not have supervisory responsibilities for direct reports Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports Required Knowledge and Skills Strong understanding of supply chain functions, including warehousing, fulfillment, transportation, and inventory management In-depth knowledge of managing client expectations, service-level agreements, and driving customer satisfaction Strong analytical abilities to quickly assess issues, determine root causes, and implement effective solutions Proficiency in clear, professional communication with both clients and internal teams, ensuring alignment and collaboration Proactive approach to problem-solving and a strong focus on achieving results and client satisfaction Ability to adapt to changes in client needs or operational demands, demonstrating flexibility in approach and execution Job Will Remain Open Until Filled Responsibilities The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Responsibilities Serve as primary advisor to client(s) on operational performance and supply chain strategy; proactively identify and execute initiatives to improve service outcomes Lead analysis of service-level results, root cause issues, and continuous improvement actions; ensure accountability across all internal and partner functions Develop and implement cross-functional process improvements to enhance accuracy, efficiency, and cost effectiveness; measure and communicate results to leadership Build and interpret reports to identify trends, risks, and opportunities; translate data into actionable recommendations for clients and leadership Coach and train new or junior client service staff; act as subject matter expert for assigned systems, tools, or clients Partner with internal operations, technology, and logistics teams to resolve systemic challenges and align execution to client priorities Qualifications Education Requirements: Bachelor's degree (Supply Chain or Business discipline; CSCP or PMP certification a plus) Experience Requirements: 4-6 years experience in relevant field (Supply Chain Operations and Client Account Management experience preferred) Travel requirement: 10% travel expected Supervisor Responsibility Direct Reports: This position does not have supervisory responsibilities for direct reports Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports Required Knowledge and Skills Strong understanding of supply chain functions, including warehousing, fulfillment, transportation, and inventory management In-depth knowledge of managing client expectations, service-level agreements, and driving customer satisfaction Strong analytical abilities to quickly assess issues, determine root causes, and implement effective solutions Proficiency in clear, professional communication with both clients and internal teams, ensuring alignment and collaboration Proactive approach to problem-solving and a strong focus on achieving results and client satisfaction Ability to adapt to changes in client needs or operational demands, demonstrating flexibility in approach and execution Environmental & Physical Requirements Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs. Additional Information Regarding Job Duties Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law. Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.

The Company: As the leading residential property management company in North America, we work hard to help communities thrive. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. For more than four decades, communities have counted on FirstService Residential for their Missouri property management needs. Job Overview: The Client Accountant is responsible for the timely and accurate maintenance of daily financial activity, cash management, general ledger activity, and drafting monthly financial statements for a portfolio of 30-40 homeowners' associations. Your Responsibilities: The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty. Banking/Cash Management * Reconcile bank accounts monthly. * Process Cash transfers as necessary. * Review investment report for accuracy. Accounts Receivable * Process daily deposits. * Process and post monthly charges to homeowners' accounts. * Respond to customers' requests and questions. * Reconcile homeowner accounts. Accounting * Prepare, review, and analyze financial statements for assigned portfolios. * Prepare account reconciliations. * Prepare and book monthly journal entries. * Additional Responsibilities: * Practice and adhere to FirstService Residential Global Service Standards. * Conduct business always with the highest standards of personal, professional and ethical conduct. * Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies. * May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines. * Ensure all safety precautions are followed while performing the work. * Follow all policies and Standard Operating Procedures as instructed by Management. * Perform any range of special projects, tasks and other related duties as assigned. Skills and Qualifications: * Associate degree or higher in accounting and a minimum of two years related experience; or equivalent combination of education and experience. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. * Interact effectively, communicate clearly, and understand meeting the needs of others. * Excellent organization, planning, motivation, and interpersonal skills. * Critical thinking, complex problem solving, judgment, and decision-making ability. * Must have a strong work ethic and be detail-oriented with excellent multitasking skills. * Ability to prioritize work, meet deadlines and work well under pressure. * Ability to work with sensitive or confidential information. * Ability to work in a team environment as well as independently and be self-driven. Tools and Equipment Used: * Computer (MS Office, FSR Connect, Zendesk) Teams, Smartsheet * Telephone/Cell Phone * Copy/Scanner/Fax Machine/Postage Machine/Shredder Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit and walk and have finger dexterity for typing/using a keyboard, and sorting. Physical demands include the ability to lift 10 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Salary: * $60,000 - $68,000 / year Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs. Travel: Within the Kansas City metropolitan area. Must possess a valid driver's license and insurance and must not have a record of a revoked or suspended license as determined upon review of the motor vehicle driving report or record in accordance with applicable law. What We Offer: As a full-time, non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and more. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results - for our people, our clients, and our company. We're a people-centric firm, so it's no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us. Job Description Olsson offers its clients a full spectrum of water and wastewater services, including a complete line of planning, design, permitting, and construction phase services. Maintaining water quality is Olsson's number one concern, and we are able to respond to a broad set of client demands in a timely and cost-effective manner. The Client Manager role serves as the main point of contact for a specific client, a division of a larger client, or a targeted client at the team level, establishing solid relationships, building and maintaining a strong rapport, and ensuring overall client satisfaction. The Client Manager oversees client service management for the team, ensuring services that provide purposeful, high-quality solutions to successfully solve engineering and design needs. Primary Responsibilities: Manages a key client account within the team or across multiple teams by serving as the main point of contact and working closely with project managers to lead project execution plans. Develops a deep understanding of the client's business, as well as the industry, to present growth strategies, identify new opportunities, and cross-sell services to the client. Creates communication plans unique to the client to ensure communication needs are satisfied by providing regular updates and reports to the client on the status of their projects. May focus on a specific client targeted for growth opportunities for the team by executing a growth plan for the client and cross-selling services. Leads efforts, in conjunction with the team leader and/or group leader(s), to secure repeat client work by focusing on exceptional client service. Manages client expectations and negotiates outcomes. Coordinates with internal leaders to address client concerns or conflicts and takes client feedback into consideration when making decisions. Qualifications You are passionate about: Working collaboratively with others. Having ownership in the work you do. Using your talents to positively affect communities. You bring to the team: Strong communication skills. Ability to contribute and work well on a team. Bachelor's degree in engineering or a related area is preferred. A minimum of eight years of client experience with increasing responsibility. #LI-RS1 #LI-Hybrid Additional Information Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come. As an Olsson employee, you will: Receive a competitive 401(k) match Be empowered to build your career with tailored development paths Have the possibility for flexible work arrangements Engage in work that has a positive impact on communities Participate in a wellness program promoting balanced lifestyles In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance. Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status. Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices. For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Notice here.

Job Description Why TrueAccord? TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries. About the RoleWe are seeking a strategic, results-driven Customer Engagement Unit Manager to oversee a high-performing team of Collections Specialists focused on maximizing recoveries while delivering a best-in-class customer experience. This leadership role demands a seasoned collections professional capable of driving operational excellence, elevating agent capability, and ensuring adherence to all regulatory and compliance standards. The ideal candidate brings advanced expertise in collections strategy, performance optimization, real-time operational management, and targeted coaching, with a demonstrated ability to influence outcomes, strengthen team effectiveness, and achieve ambitious recovery goals within a dynamic, compliance-driven environment.Key Responsibilities Lead, coach, and develop a team of ~15 Collections Specialists, driving consistent achievement of recovery and performance targets. Conduct weekly 1:1s focused on liquidation outcomes, call quality, compliance, talk-off execution, and individualized skill development. Deliver ongoing side-by-side coaching, call monitoring, and targeted training to improve negotiation, engagement, and consumer experience. Hold agents accountable to daily and weekly expectations, including outreach KPIs, promise and activation rates, contact strategies, and policy compliance. Facilitate regular team meetings to reinforce collection strategies, regulatory requirements, and evolving performance priorities. Complete semi-annual performance reviews and develop tailored performance improvement and growth plans aligned to collection competencies. Oversee real-time operations, adjusting staffing, schedules, and workflow to maintain service levels and maximize right-party contact opportunities. Manage escalated calls and emails with strong negotiation, leadership presence, and effective de-escalation techniques. Ensure all collection activities align with internal policies, client requirements, FDCPA, Reg F, UDAAP, and applicable state regulatory standards. Analyze performance trends and portfolio insights to identify gaps, recommend solutions, and drive increased liquidation and operational efficiency. Partner with leadership to refine talk tracks, contact strategies, and processes that elevate payment rates, agent productivity, and consumer outcomes. Support the implementation of new tools, workflows, and training initiatives that strengthen collection outcomes and team effectiveness. Consistently meet and exceed deadlines for assigned projects and tasks, demonstrating strong time-management, prioritization, and organizational execution to support departmental goals and operational timelines. Design and implement creative team-engagement activities that strengthen culture, reinforce performance priorities, and enhance collaboration, motivation, and overall employee experience within the unit. Required Skills & Qualifications Educational Requirements: High school diploma or equivalent required; Bachelor's degree preferred. Experience Requirements: Minimum 4+ years of collections experience, with at least 2+ years in call center or collections team leadership strongly preferred. Exceptional and or expert-level thinking in collections operations, including call strategies, portfolio management, regulatory compliance, consumer negotiation techniques, and best practices for driving recoveries in a regulated environment. Exceptional communication, coaching, and interpersonal skills, with the demonstrated ability to influence performance, develop talent, and guide agents toward consistent results. Strong analytical and critical-thinking capabilities, with a high level of attention to detail in evaluating trends, identifying performance gaps, and executing data-driven decisions. Proven ability to manage multiple priorities and maintain operational excellence in a fast-paced, metrics-driven collections environment. Demonstrated success leading a collections team, improving liquidation rates, and strengthening skills through targeted coaching, accountability frameworks, and performance optimization. Ability to foster a positive, collaborative, and professional team culture grounded in compliance, customer experience, and measurable outcomes. Proficiency with essential call center technologies, including dialers, CRM platforms, reporting dashboards, and workflow management tools. This information reflects the anticipated base salary range for this position based on current national/regional data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors. Our Dedication to Diversity & Inclusion TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you're looking for an opportunity to do impactful work, join TrueAccord and make a difference. For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. 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The Client Success Manager will be responsible for both new and current client engagements, offering a cohesive client experience. The Client Success Manager will represent the Consumer Solutions portfolio, including my HealthPointe and Telehealth, focusing on our Human Services, Post Acute, and Enterprise EMR agnostic clients. This position is a crucial role in the business unit and will work across the business unit and other departments such as Engineering, Product Management, Cloud and the Client Org to drive client value with the solutions. This position will report to the General Manager of CareGuidance. Account Management - Client Success * Identify and maintain agreed upon cadence calls with current my HealthPointe and Telehealth clients * Reviewing tickets, answering questions, coordinating with Engineering and Customer Support for timely resolution * Entering tickets when applicable * Document follow up and meeting notes * Learn and understand state or client specific nuances and needs * Document workflows, use cases * Lead refresher trainings * Review new feature functionality and identify use cases with current clients * Escalate issues as needed to ensure client satisfaction and maintain good client health * Lead User Group efforts for the Human Services space Account Management - Alignment * Track monthly overages and create opportunities in Salesforce * Proactively manage opportunities with the sales team * Cultivate relationships at all levels of a client organization, including C-Level leaders and business counterparts to ensure growth of the client relationships * Meet with clients and established alignment plan parameters to build and nurture the relationship and assist in identifying further opportunities * Manage contract dates such as milestones, renewals, etc. and work with leadership to identify and mitigate potential challenges * Leverage cross Netsmart solutions and market knowledge to create lasting client relationships * Continue to grow and increase healthcare solution knowledge and sales skills Business Development * Assist with RFP responses, working directly with the client org and proposal team * Perform platform demos for potential new clients, coordinating with other CareGuidance Team Members * Create Scopes of Work (SOW) * Work with engineering to determine level of effort for development work and with the client org and management on pricing needs Work with price desk on quotes to ensure accuracy * Develop an understanding of the target buyer needs, pain points and key buying influences * Maintain data integrity in the CRM through ongoing data cleanup, management and enrichment * Demo information and follow up * Notes on client engagement Operations * Document project and organization details of identified opportunities for internal client organization, personnel and management * Post signing, work with marketing on use case slide and other documentation * Work with Product Management to ensure demo environments are maintained with latest functionality and related community specific workflows/views * Participate in one on one and other business unit meetings Qualifications Required * Bachelor's degree or equivalent experience * At least 3 years' sales or account management experience with health care and/or technology services and solutions * Exceptional written and verbal communication skills * Effective presentation skills, including presentations in a sales capacity * Strong interpersonal skills with outstanding relationship building skills * Previous experience with developing collaboration and communication with all levels of management, including client level executives and cross-functional teams Additional skills required * Ability to quickly learn and understand new software and technology * Equally comfortable working independently or as a team member * Enthusiastic customer service and collaboration skills to work with team members of all levels and departments * Comprehends and effectively communicates Netsmart's overall guiding principles and strategic imperatives, solution offerings, technology, and consulting services and how they relate to provide total client value * Thrive in a fast-paced, dynamic, matrix-managed environment where ambiguity is common and individual initiative is critical * Exercise relationship management skills with ability to build rapport, influence and deepen relationships with stakeholders * Possess excellent communication skills, high energy, and a passion for results * Self-motivated, hard-working individual committed to their own success * Confidence and professionalism are a must, coupled with an open mind and a hunger for personal and professional growth * Ability to navigate complex problems and engage appropriate resources to bring to successful resolution * Strong leadership, mentoring and problem resolution skills * Strong organization and project management skills * Capable of embracing change in direction or priority * Excellent oral and written communication skills with the ability to effectively present to the target audience Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider. If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled. All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position. Netsmart's Job Applicant Privacy Notice may be found here.

Full-time | GemOne | Location - Olathe, KS 66062 GemOne is a TECH company within the TVH Holding that aims at developing future-proof Smart Telematics solutions for optimal fleet performance management in multiple domains such as: track & trace, operational efficiency, security & safety and service & maintenance. We offer cloud-based solutions and the necessary hardware components to intelligently gather and enrich data of industrial equipment to streamline fleet management related processes. To support the rapid and aggressive market growth of GemOne America's operations, we are looking for a Client Success Implementation Manager. This position reports to the Client Experience Director - Americas. This role plays an integral function in all internal and external customer support needs in the pre-sale, sale and post-sale customer life cycle. The Customer Service Specialist, will assist in all aspects of the Order-to-Cash process, including serving internal and external customers, external clients (dealers and end customers). YOUR ROLE AND RESPONSIBILITIES Lead new end-user onboarding by managing project timelines, coordinating internal resources, and ensuring successful customer training and setup. Serve as the key point of contact for onboarding engagements, collaborating with Sales, Technical Support, Product, and Account Management to ensure alignment on goals and deliverables. Oversee all aspects of the Order-to-Cash process, including order confirmation, entry, logistics coordination, and invoicing, with a focus on accuracy and timeliness. Support high-priority warehouse operations by picking and staging urgent orders, auditing picked orders for accuracy, and participating in scheduled cycle counts to maintain inventory accuracy. Manage project deliverables and milestones, providing detailed implementation status updates to stakeholders and ensuring alignment with customer expectations. Facilitate customer-driven changes to scope or timeline, ensuring timely communication of impacts and required adjustments across teams. Address and resolve customer order inquiries and complaints with professionalism and a solution-oriented approach. Track and resolve basic customer support tickets, working cross-functionally to meet service level expectations. Partner with warehouse and inventory teams to support stock level reviews and replenishment planning based on forecasted deployment needs. Actively contribute to improving customer satisfaction by supporting continuous improvement efforts across implementation and service delivery. Collaborate with the broader team to promote cross-selling opportunities and strengthen customer relationships. Maintain a strong understanding of implementation KPIs and prioritize work accordingly to meet or exceed targets. Communicate clearly and professionally across all levels of the organization and with external clients. Foster a positive and respectful work environment, aligned with GemOne's values of collaboration, innovation, and customer-centricity. Competencies Customer Mindset: Exceptional customer experience to internal and external clients and internal departments is a primary focus while performing job duties. Quality is a top priority. Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality. Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect with clients and internal colleagues. Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees' development. Program / Project Management: Oversee the fulfillment of high profile clients or projects. Coordinates activities between multiple internal and external clients. Provides detailed attention to strategy, project delegation, and program implementation HOW TO SUCCEED Bachelor's degree in a business-related field. At least 2 years of experience in a Customer Service role (preferred). 2+ years of project management or related experience. Exceptional communication and organizational skills. Strong interpersonal abilities and highly resourceful. Team-oriented with a flexible mindset, yet also a self-motivated individual who can work independently and take initiative to complete tasks. Strong analytical skills with a results-driven approach and a strong sense of responsibility. Problem-solving mindset and the ability to think critically. WHAT'S IN IT FOR YOU You'll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our onsite health clinic and our incredible dollar for dollar 401(k) match up to 6%. At our HQ, there's an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers. We also offer: Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses. A great opportunity to grow personally and professionally in a scale-up environment with the backing of a large global corporation (TVH). PEOPLE ARE AT OUR HEART TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas. ABOUT TVH TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation. TVH is an Equal Opportunity Employer. TVH will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older. Questions? Haily Park ******************

We are seeking a results-driven, consultative Strategic Account Manager to lead sales of our consumable product portfolio to key accounts within the food processing and consumer packaged goods (CPG) sectors. This role requires a strategic thinker who can uncover and develop opportunities within existing customer relationships, drive increased market share, and contribute to long-term customer value through solution-based selling. The ideal candidate thrives in a modern sales environment where value creation, profitability, and long-term partnerships are central to success. Key Responsibilities: Account Management & Growth * Manage and grow a portfolio of strategic accounts in the food processing and CPG industries. * Identify and pursue opportunities to increase share of wallet within existing customers. * Maintain a deep understanding of each account's business model, needs, and industry trends to identify tailored solutions and growth strategies. Value-Based Selling & Opportunity Development * Develop and articulate compelling value propositions that align with customer objectives and business challenges. * Recommend and implement strategies to leverage value delivery for mutual benefit, increasing customer retention and profitability. * Use consultative selling approaches to position the company as a strategic partner rather than a commodity supplier. Pricing Strategy & Margin Enhancement * Identify opportunities for pricing optimization based on value delivered, market dynamics, and competitive positioning. * Effectively communicate and "sell" price increases to customers by demonstrating enhanced value, ROI, and operational impact. * Collaborate with internal pricing and finance teams to support profitable growth initiatives. Contract Negotiation & Strategic Programs * Support and lead the negotiation of long-term agreements, pricing structures, and value-added programs that align with company goals. * Partner with internal stakeholders (product management, customer service, operations) to develop customer-specific programs and ensure seamless execution. Consultative & Cross-Functional Collaboration * Serve as the voice of the customer internally, providing actionable feedback to product development, marketing, and supply chain teams. * Use data, analytics, and industry knowledge to support recommendations and business cases. * Continuously assess customer satisfaction and proactively resolve issues to protect and grow the business. Qualifications: * Bachelor's degree in Business, Marketing, Food Science, or related field (MBA a plus). * 5+ years of B2B sales experience, preferably in consumables or industrial products sold into food processing, CPG, or manufacturing environments. * Proven track record of growing existing accounts through strategic, consultative sales techniques. * Strong financial acumen with the ability to understand margin impact, pricing models, and customer ROI. * Excellent negotiation, communication, and presentation skills. * Comfortable managing complex, multi-stakeholder customer relationships. * Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite.

Job Title: Northern Plains Strategic Account Manager - Vytelle Advance Company: Vytelle Reporting to: Vice President Global Sales Direct Reports: None Location: Remote role - This is a remote role with a strong preference for candidates based in Iowa due to customer proximity and regional sales focus. Candidates in other Northern Plains states may be considered if exceptionally qualified. (Northern Plains states = Wisconsin, Illinois, Minnesota, Iowa, North Dakota, South Dakota, Nebraska, Kansas, Montana, Wyoming, Idaho, Washington and Oregon) Status: Full Time Exempt ABOUT VYTELLE We are a global precision livestock company transforming how cattle producers elevate their herd performance. Through our integrated technology platform, we enable generational genetic gains in just a few years - helping producers sustainably deliver more protein with fewer inputs. At Vytelle, you'll be part of a team making a measurable impact on the future of global food production. ROLE OVERVIEW The U.S. Strategic Account Manager is responsible for managing and expanding relationships with key clients in the bovine IVF industry. This is a demand creation role that will involve working closely with performance seedstock producers, existing Top Tier Vytelle satellite customers, key opinion leaders (KOLs) and IVF ecosystem partners to drive business growth through partnerships using innovative reproductive technologies. The role will lead initiatives to enhance customer experience, maximize revenue, build new strategic partnerships, and develop channel strategies that strengthen Vytelle's position in the cattle industry. Critical relationships and additional responsibilities include, but are not limited to, working with the Vytelle team in marketing, operations and the development of programs while maintaining long-term relationship with clients after the point of sale. KEY RESPONSIBILITIES Demand Creation Responsible for successfully closing sales-qualified leads and converting them into new business opportunities directly or via satellite partnerships. Identify, nurture, develop and close new on-farm, access point and satellite partners in regional territories to grow market share. Deploy pricing strategies for maximum shared value based on company targets and policies. Drive business development by upselling and cross-selling to enhance client. Business Partnership Development and Management Design, develop and execute a business partnership approach with Top Tier Satellites. Build partnerships with IVF ecosystem participants and develop models that deliver growth and expansion of the unique Vytelle experience to satellite clients. Delivery of KPIs within the region, including revenue and donor growth. Foster long-term partnerships by understanding the unique needs of each satellite and client to ensure mutual success. Collaborate with satellite managers to identify opportunities to expand services and increase market penetration in new regions and new customer. Lead quarterly business reviews with satellite managers, providing insight on performance metrics, discussing, and gaining commitment on future goals and identifying additional growth opportunities. Customer Experience Deploy & enforce playbook on desired customer experience, recommend innovative new processes and models. Serve as a liaison between clients and internal teams, facilitating smooth communication and collaboration to drive client satisfaction and business. Develop and maintain strong relationships with existing on-farm performance seedstock customers, driving long term relationships through consultative selling. Finding and closing new on-farm customers and generating repeat business from seedstock customers. Engage with breed association key opinion leaders (KOLs) to develop targeted strategies and programs to drive the adoption of bovine IVF solutions within these influential networks. Reporting & Forecasting to track sales performance, client satisfaction, IVF Required use of company CRM-Hubspot and other reporting tools to drive business outcomes. DELIVERABLES Meet and exceed budgeted Vytelle ADVANCE US revenue Meet and exceed Vytelle ADVANCE territory revenue Meet and exceed Quarterly Donor numbers and Growth in territory Creation and Submission of annual individual satellite marketing plans Perform quarterly business reviews with top tier satellites Manage accounts receivable for territory Role Model Behaviors - Customer centric, results oriented, accountability, strategic thinking, effective communication Role model behaviors - engage, enable, empower and act on: Vytelle's Core Values Leadership: Inspire and serve and seek the best in each other Endurance: Pacesetter, takes action and realizes results Pioneer: Infinitely curious, catalyst and listens for ideas Love: Contagious passion for customers and our purpose Count on me: Take accountability, Depend on each other and Adaptable. Ability to adopt and adhere to Vytelle's Foundation: The Common Thread of Integrity, Respect and Trust VYTELLE WILL: Champion your growth. At Vytelle, we believe in hands-on learning, mentorship and continuous development through work experiences to help you grow professionally and personally. Collaborate to succeed. No matter where we are, we work as one team - solving challenges, removing obstacles and delivering results through shared knowledge and commitment. Celebrate diversity. Our strength lies in the different backgrounds, ideas and perspectives we bring together. Your voice matters and contributes to the bigger picture of sustainable progress. Reward your impact. We offer competitive total compensation, medical/dental and a suite of voluntary benefits, 401k and opportunities to engage with the agricultural communities we serve. SKILLS AND ATTRIBUTES Ability to manage high-value relationships, drive revenue and ensure long-term mutual success for customer and company Account Management Expertise: Ability to develop and execute long-term strategies for client relationships Sales Acumen: Strong skills in consultative selling, negotiation, and closing deals Strategic Thinking: Ability to align solutions with the client's business goals and objectives Business Development: Proficiency in identifying new opportunities within existing accounts to drive growth Project Management: Ability to oversee multiple projects, timelines, and stakeholders within the account Communication Skills: Clear and persuasive communication, both written and verbal, with internal teams and clients Problem-Solving: Strong critical thinking and troubleshooting abilities to address client challenges Data Analysis: Capability to use data and metrics to make data-driven decisions and demonstrate value to clients Relationship Builder: Exceptional interpersonal skills to build trust and long- lasting relationships with key stakeholders Customer-Centric: Strong focus on understanding and meeting the client's needs and challenges Proactive: Takes initiative to identify and act on opportunities to improve client outcomes and account performance Resilient: Ability to remain calm and adaptable under pressure, maintaining positive outcomes Collaborative: Works well with cross-functional teams to deliver comprehensive solutions to clients Results Driven to achieve measurable outcomes EXPERIENCE AND QUALIFICATIONS Bachelor's degree in animal science or similar 3-5 years' experience in sales, account management, or business Deep knowledge of bovine reproduction, IVF procedures and livestock breeding Proficient PC skills including internet and Microsoft Office suite of Proficient in the use of HubSpot and/or other CRM PHYSICAL REQUIREMENTS Ability to travel to client locations, farms and trade shows. This may include driving or flying and overnight stays. Travel may constitute 25-30% of the role. Ability to move around farms and livestock facilities, which may include walking on uneven terrain, standing for extended periods and climbing steps. Must be able to lift and carry items such as demonstration and/or marketing materials. Ability to work in varying conditions, such as being outdoors, in barns or other agricultural settings with exposure to livestock and potentially loud environments. Flexibility to work outside standard business hours when visiting farms, attending industry events or responding to urgent client needs. EQUAL EMPLOYMENT OPPORTUNITY POLICY Vytelle provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Job DescriptionAt TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation. Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. We are seeking a driven and experienced Bilingual Strategic Account Manager fluent in English and Spanish to manage client accounts, build strong relationships, and drive revenue growth. The Bilingual Strategic Account Manager is part of a Global Account Management team and will report into local Account Management leadership. Essential Duties and Responsibilities: Relationship Management· Manage a complex web of relationships with key stakeholders, up to the C-suite, championing the overall customer strategy for enterprise business outcomes· Master and maintain deep knowledge of each client's competitive landscape, including understanding of client's addressable, serviceable and target markets· Monitor and communicate internally (and externally, as appropriate) news and/or trends related to client(s)· Identify and map the customer business and gain insight on value, addressing customer's priorities, needs, and objectives; proactively identify and anticipate customer requirements, expectations, and needs· Actively listen (internally and externally) beyond solution needs and openly address conflict· Ensure alignment of team and extended stakeholders across the company to customer requirements and deliverables; serve as an escalation path for client issues and ensure prompt and accurate resolution· Maintain a cadence of business reviews (virtual or in person), the purpose of which will be to:· Monitor and maintain the working relationship between TreviPay and the client· Discuss the development/evolution of products and services· Maintain a program of continuous improvement· Discuss additional enhancements, rollouts, expansion opportunities, etc.· Review TreviPay's and client's performance of contractual obligations· Understand the client's growth initiatives and how TreviPay can support those· Define plans to address strategic action items and measure success· Develop and sustain trustworthy business and personal relationships at all levels of the customer and TreviPay's organization Sales and Growth· Achieve or exceed revenue and profitability goals each fiscal year, including annual budgeting and maintaining a working revenue forecast· Derive Strategic Account Plans from client's Go to Market / commercial strategies· Lead day-to-day management and optimization of program growth plans· Lead proposal development, contract negotiation, business issue preparation and implementation efforts for white space opportunities Contract Management· Act as keeper of program contract(s)· Facilitate renewals/re-negotiations· Draft and manage contract amendments· Monitor contract compliance General· Understand and accurately communicate TreviPay solutions and processes· Embrace account management best practices as articulated by TreviPay leadership; consistently leverage company-sponsored tools and training; including, but not limited to:· Goal-setting and tracking· Account planning· Task management· Consistently exhibit alignment with TreviPay's core values of Tenacity, Ingenuity and Empathy· Develop presentations as needed (for end user training, conferences, internal updates, etc.)· Represent TreviPay professionally and appropriately in all situations· Up to 30% travel Desired Strengths and Experience:· Previous experience (3+ years) managing strategic accounts· Experience developing and implementing commercial/sales strategy· Excellent relationship builder· Proactive, strategic thinker with a commercial mindset· Excellent written and oral communication skills· Highly organized and responsive· Ability to prioritize tasks and problem-solve on the fly· Self-motivated AND able to motivate others· Competitive spirit· Able to influence behavior in a matrix environment, across multiple functions within TreviPay and with the client· At ease managing and negotiating contracts· Demonstrated understanding of cultural differences and ability to adapt to customs and traditions impacting business outcomes and relationships· Ability to be coached and adapt· Ability to operate and thrive under pressure Qualifications:· University degree required, master's degree is a plus· Mastery level knowledge of Microsoft Office· Native level of professional Spanish/English language proficiency required Why you will love working at TreviPay· Competitive salary· Paid parental leave· Generous paid time off· Medical, dental, vision, FSA, Life/AD&D, long and short term disability· 401K matching· Employee referral program At TreviPay we believe:· in saying yes to unique and challenging requirements· empowered team members are creative team members· our products make the customer's day just a little bit better· work/life balance makes us all more effective TreviPay is an Equal Opportunity and Affirmative Action Employer. We welcome all veterans and disabled applicants. Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contact *********************** to request an accommodation.

SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement. SafetyCulture is one of the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often! An awesome opportunity has arisen for a Senior Customer Success Manager to join our team! You will be responsible for driving success across our highest opportunity accounts in the Manufacturing industry. You will act as a trusted advisor, ensuring customers maximize the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing Enterprise customers across a variety of industries.How you will spend your time: Serve as a strategic partner to a portfolio of Enterprise customers, helping them adopt and maximize the value of our solutions Understand customers' business objectives, challenges, needs to drive success Own customer retention, ensuring renewals and reducing churn risk through proactive engagement Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices Advocate for customers internally, influencing product development based on industry trends and customer feedback Contribute to the development of industry-specific playbooks, collateral, and case studies About you: 10+ years of total work experience with at least 5+ years experience working in a customer success role, ideally with Enterprise customers or within an Enterpriselevel organization Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take action Thrives in a fast-paced, dynamic environment More than a job: Equity with high growth potential, and a competitive salary Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office Access to professional and personal training and development opportunities We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: ************ or dhs.gov/e-verify

Full-time Description Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to cutting-edge technology, exceptional support, and collaborative user experiences. We are driven by our passion for innovation, growth, and bridging communication gaps in a diverse world. If you're passionate about delivering technology-driven solutions and building lasting client relationships while contributing to client growth, Propio could be the ideal place for you. The Client Success Manager will be responsible for managing a portfolio of accounts, with a primary focus on client retention (50%), supported by sales-based expansion (30%), and client operational support (20%). In this client-facing role, you will build and nurture trusted relationships while proactively identifying opportunities to upsell and expand services. You'll be instrumental in driving revenue growth through strategic account planning and by helping clients realize the full value of Propio's solution. This role is located in our Overland Park, KS office and may require travel up to 20%. Responsibilities: Serve as the strategic point of contact for a large portfolio of clients, building and maintaining long-term relationships Understand and articulate each client's needs, objectives, and policies related to effectively position Propio's services as solutions Establish clear project parameters, quality standards, and communication tactics supporting the development of Client Success Administrators Provide data-driven insights through reporting and analytics to support client engagement, performance improvement, and strategic decision-making Identify and pursue expansion opportunities by upselling additional services and introducing new solutions aligned with client needs Manage cross-functional projects with internal teams to ensure service excellence and operational alignment Lead contract reviews, renewals, and negotiations with a focus on favorable terms, accurate pricing, and added value for the client Maintain detailed documentation of client communications and service records using CRM platforms such as Salesforce Resolve client inquiries related to billing, interpreter services, or quality concerns in a timely and professional manner Act as a Propio ambassador by delivering in-person and virtual client presentations, performance reviews, and training sessions Performs other responsibilities and duties assigned Requirements Qualifications Bachelor's Degree or equivalent work experience 3+ years of prior account management, client success, or customer-facing experience, preferably in a B2B environment managing a large book of business Demonstrated ability to grow accounts and contribute to revenue targets through upselling or consultative expansion Strong communication (both written and verbal) and interpersonal skills with a customer-first mindset Proven ability to analyze data and deliver insights that drive client action and satisfaction Proficiency of Microsoft Office Suite (Outlook, Word, Excel, Access, PowerPoint); Salesforce and Power BI experience preferred Strong organizational skills and ability to manage multiple priorities with attention to detail Ability to work both independently and within a team to meet deadlines A self-starter who thrives in a fast-paced team-oriented environment #LI-RS1

Kansas City, MO; North Kansas City, MO; Overland Park, KS ** We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results - for our people, our clients, and our company. We're a people-centric firm, so it's no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us. **Job Description** Olsson offers its clients a full spectrum of water and wastewater services, including a complete line of planning, design, permitting, and construction phase services. Maintaining water quality is Olsson's number one concern, and we are able to respond to a broad set of client demands in a timely and cost-effective manner. The Client Manager role serves as the main point of contact for a specific client, a division of a larger client, or a targeted client at the team level, establishing solid relationships, building and maintaining a strong rapport, and ensuring overall client satisfaction. The Client Manager oversees client service management for the team, ensuring services that provide purposeful, high-quality solutions to successfully solve engineering and design needs. **Primary Responsibilities:** + Manages a key client account within the team or across multiple teams by serving as the main point of contact and working closely with project managers to lead project execution plans. + Develops a deep understanding of the client's business, as well as the industry, to present growth strategies, identify new opportunities, and cross-sell services to the client. + Creates communication plans unique to the client to ensure communication needs are satisfied by providing regular updates and reports to the client on the status of their projects. + May focus on a specific client targeted for growth opportunities for the team by executing a growth plan for the client and cross-selling services. + Leads efforts, in conjunction with the team leader and/or group leader(s), to secure repeat client work by focusing on exceptional client service. + Manages client expectations and negotiates outcomes. + Coordinates with internal leaders to address client concerns or conflicts and takes client feedback into consideration when making decisions. **Qualifications** **You are passionate about:** + Working collaboratively with others. + Having ownership in the work you do. + Using your talents to positively affect communities. **You bring to the team:** + Strong communication skills. + Ability to contribute and work well on a team. + Bachelor's degree in engineering or a related area is preferred. + A minimum of eight years of client experience with increasing responsibility. \#LI-RS1 #LI-Hybrid **Additional Information** Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come. As an Olsson employee, you will: + Receive a competitive 401(k) match + Be empowered to build your career with tailored development paths + Have the possibility for flexible work arrangements + Engage in work that has a positive impact on communities + Participate in a wellness program promoting balanced lifestyles In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance. Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status. Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices. For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Noticehere (************************************** . 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Why TrueAccord? TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries. About the RoleWe are seeking a strategic, results-driven Customer Engagement Unit Manager to oversee a high-performing team of Collections Specialists focused on maximizing recoveries while delivering a best-in-class customer experience. This leadership role demands a seasoned collections professional capable of driving operational excellence, elevating agent capability, and ensuring adherence to all regulatory and compliance standards. The ideal candidate brings advanced expertise in collections strategy, performance optimization, real-time operational management, and targeted coaching, with a demonstrated ability to influence outcomes, strengthen team effectiveness, and achieve ambitious recovery goals within a dynamic, compliance-driven environment.Key Responsibilities Lead, coach, and develop a team of ~15 Collections Specialists, driving consistent achievement of recovery and performance targets. Conduct weekly 1:1s focused on liquidation outcomes, call quality, compliance, talk-off execution, and individualized skill development. Deliver ongoing side-by-side coaching, call monitoring, and targeted training to improve negotiation, engagement, and consumer experience. Hold agents accountable to daily and weekly expectations, including outreach KPIs, promise and activation rates, contact strategies, and policy compliance. Facilitate regular team meetings to reinforce collection strategies, regulatory requirements, and evolving performance priorities. Complete semi-annual performance reviews and develop tailored performance improvement and growth plans aligned to collection competencies. Oversee real-time operations, adjusting staffing, schedules, and workflow to maintain service levels and maximize right-party contact opportunities. Manage escalated calls and emails with strong negotiation, leadership presence, and effective de-escalation techniques. Ensure all collection activities align with internal policies, client requirements, FDCPA, Reg F, UDAAP, and applicable state regulatory standards. Analyze performance trends and portfolio insights to identify gaps, recommend solutions, and drive increased liquidation and operational efficiency. Partner with leadership to refine talk tracks, contact strategies, and processes that elevate payment rates, agent productivity, and consumer outcomes. Support the implementation of new tools, workflows, and training initiatives that strengthen collection outcomes and team effectiveness. Consistently meet and exceed deadlines for assigned projects and tasks, demonstrating strong time-management, prioritization, and organizational execution to support departmental goals and operational timelines. Design and implement creative team-engagement activities that strengthen culture, reinforce performance priorities, and enhance collaboration, motivation, and overall employee experience within the unit. Required Skills & Qualifications Educational Requirements: High school diploma or equivalent required; Bachelor's degree preferred. Experience Requirements: Minimum 4+ years of collections experience, with at least 2+ years in call center or collections team leadership strongly preferred. Exceptional and or expert-level thinking in collections operations, including call strategies, portfolio management, regulatory compliance, consumer negotiation techniques, and best practices for driving recoveries in a regulated environment. Exceptional communication, coaching, and interpersonal skills, with the demonstrated ability to influence performance, develop talent, and guide agents toward consistent results. Strong analytical and critical-thinking capabilities, with a high level of attention to detail in evaluating trends, identifying performance gaps, and executing data-driven decisions. Proven ability to manage multiple priorities and maintain operational excellence in a fast-paced, metrics-driven collections environment. Demonstrated success leading a collections team, improving liquidation rates, and strengthening skills through targeted coaching, accountability frameworks, and performance optimization. Ability to foster a positive, collaborative, and professional team culture grounded in compliance, customer experience, and measurable outcomes. Proficiency with essential call center technologies, including dialers, CRM platforms, reporting dashboards, and workflow management tools. Our Dedication to Diversity & Inclusion TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you're looking for an opportunity to do impactful work, join TrueAccord and make a difference. For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy .

The Client Success Manager will be responsible for both new and current client engagements, offering a cohesive client experience. The Client Success Manager will represent the Consumer Solutions portfolio, including my HealthPointe and Telehealth, focusing on our Human Services, Post Acute, and Enterprise EMR agnostic clients. This position is a crucial role in the business unit and will work across the business unit and other departments such as Engineering, Product Management, Cloud and the Client Org to drive client value with the solutions. This position will report to the General Manager of CareGuidance. Account Management - Client Success Identify and maintain agreed upon cadence calls with current my HealthPointe and Telehealth clients Reviewing tickets, answering questions, coordinating with Engineering and Customer Support for timely resolution Entering tickets when applicable Document follow up and meeting notes Learn and understand state or client specific nuances and needs Document workflows, use cases Lead refresher trainings Review new feature functionality and identify use cases with current clients Escalate issues as needed to ensure client satisfaction and maintain good client health Lead User Group efforts for the Human Services space Account Management - Alignment Track monthly overages and create opportunities in Salesforce Proactively manage opportunities with the sales team Cultivate relationships at all levels of a client organization, including C-Level leaders and business counterparts to ensure growth of the client relationships Meet with clients and established alignment plan parameters to build and nurture the relationship and assist in identifying further opportunities Manage contract dates such as milestones, renewals, etc. and work with leadership to identify and mitigate potential challenges Leverage cross Netsmart solutions and market knowledge to create lasting client relationships Continue to grow and increase healthcare solution knowledge and sales skills Business Development Assist with RFP responses, working directly with the client org and proposal team Perform platform demos for potential new clients, coordinating with other CareGuidance Team Members Create Scopes of Work (SOW) Work with engineering to determine level of effort for development work and with the client org and management on pricing needs Work with price desk on quotes to ensure accuracy Develop an understanding of the target buyer needs, pain points and key buying influences Maintain data integrity in the CRM through ongoing data cleanup, management and enrichment Demo information and follow up Notes on client engagement Operations Document project and organization details of identified opportunities for internal client organization, personnel and management Post signing, work with marketing on use case slide and other documentation Work with Product Management to ensure demo environments are maintained with latest functionality and related community specific workflows/views Participate in one on one and other business unit meetings Qualifications Required Bachelor's degree or equivalent experience At least 3 years' sales or account management experience with health care and/or technology services and solutions Exceptional written and verbal communication skills Effective presentation skills, including presentations in a sales capacity Strong interpersonal skills with outstanding relationship building skills Previous experience with developing collaboration and communication with all levels of management, including client level executives and cross-functional teams Additional skills required Ability to quickly learn and understand new software and technology Equally comfortable working independently or as a team member Enthusiastic customer service and collaboration skills to work with team members of all levels and departments Comprehends and effectively communicates Netsmart's overall guiding principles and strategic imperatives, solution offerings, technology, and consulting services and how they relate to provide total client value Thrive in a fast-paced, dynamic, matrix-managed environment where ambiguity is common and individual initiative is critical Exercise relationship management skills with ability to build rapport, influence and deepen relationships with stakeholders Possess excellent communication skills, high energy, and a passion for results Self-motivated, hard-working individual committed to their own success Confidence and professionalism are a must, coupled with an open mind and a hunger for personal and professional growth Ability to navigate complex problems and engage appropriate resources to bring to successful resolution Strong leadership, mentoring and problem resolution skills Strong organization and project management skills Capable of embracing change in direction or priority Excellent oral and written communication skills with the ability to effectively present to the target audience Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider. If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled. All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position. Netsmart's Job Applicant Privacy Notice may be found here.

SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement. SafetyCulture is one of the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often! An exciting opportunity has arisen for a Senior Customer Success Manager (CSM) to join ourteam! You'll drive success across some of our most strategic Enterprise customers in the Retailand Quick Service Restaurant (QSR) industries. As a trusted advisor, you'll ensure customersmaximize the value of our platform, achieve measurable business outcomes, and expand theirlong-term partnership with SafetyCulture. We're looking for someone who thrives on building deep relationships within complex, multi-siteorganizations and partnering closely with senior stakeholders to deliver tangible business About you: Proven experience managing large-scale, strategic customer relationships within complex Enterprise environments Relevant industry experience in Retail or QSR, or managing Enterprise customers in those industries, is considered a strong value add Strong learning mindset and the ability to rapidly understand new industry dynamics Ability to navigate multiple senior stakeholders (VP level and above), aligning solutions to strategic business goals Confidence in engaging at the C-suite level to drive value and influence decisions Skilled at leveraging data and insights to shape strategy, measure outcomes, and demonstrate ROI Exceptional communication, persuasion, and presentation abilities, with a knack for simplifying complex ideas A proactive, outcomes-driven mindset - comfortable operating in a fast-paced, dynamic environment How you will spend your time: Serve as a strategic partner to a curated portfolio of Enterprise Retail & QSR customers, driving adoption and measurable success Understand customers' business objectives, challenges, and industry context, using insights to guide their journey Own customer retention, proactively identifying and mitigating churn risk while ensuring renewals Partner with Sales and other internal teams to uncover and drive expansion opportunities within existing accounts Use your industry expertise to deliver tailored recommendations, best practices, and thought leadership Act as the voice of the customer internally - influencing product direction based on real-world needs and opportunities Contribute to industry playbooks, case studies, and enablement materials that elevate customer outcomes and team capability We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: ************ or dhs.gov/e-verify