Customer success manager jobs in Kendale Lakes, FL

Fuego is redefining dance footwear - creating sneakers built for dance, performance, and everyday life. Designed to move seamlessly from the studio to the street, our products fuse innovation, comfort, and style. Based in Miami, we're a fast-growing global brand passionate about creativity, community, and motion. About the Role: We're seeking a results-driven Sales Manager to lead wholesale and distributor sales for Fuego across the U.S. and international markets. This role blends strategy and execution - identifying and securing new retail and distribution partners, managing key accounts, and driving overall sales growth. You'll play a critical role in scaling Fuego's presence in premium and specialty retail, executing sell-in strategies, and ensuring our brand is represented with excellence across all channels. What You'll Do: Develop and execute a wholesale and distributor sales strategy to expand Fuego's footprint nationally and internationally. Identify, pitch, and onboard new retail and distributor partners that align with Fuego's brand and market positioning. Manage all aspects of key account relationships - including forecasting, pricing, terms, and sell-through performance. Collaborate with operations and logistics to ensure timely and accurate order fulfillment. Work closely with marketing and product teams to align seasonal assortments and launch plans with partner needs. Represent Fuego at trade shows, industry events, and partner meetings - domestically and abroad. Provide regular reporting, forecasts, and insights to leadership on sales performance and opportunities. What We're Looking For: 5+ years of experience in sales, wholesale, or distribution management within footwear, apparel, or consumer goods. Proven track record of growing retail and distributor partnerships nationally or internationally. Strong communication, relationship management, and presentation skills. Highly organized, self-starter with the ability to thrive in a fast-paced, entrepreneurial environment. Comfortable traveling domestically and internationally. Passion for dance, footwear, or fashion is a plus Why Fuego: Shape the wholesale and distribution growth strategy of a growing global brand. Work directly with leadership to expand Fuego's presence in premium markets. Competitive compensation package and benefits with performance-based incentives. Creative, collaborative, and entrepreneurial team culture.

The ideal candidate is a relationship builder with a strong passion for sales. You will be responsible for managing and growing assigned key accounts. Job Summary: As an Inside Sales Account Manager with Sterling Distributors, you will play a pivotal role in driving sales growth and exceeding customer expectations. Your primary responsibility will be to reach out to pharmacies, introducing them to our company and offering unbeatable prices on a range of medical supplies including diabetic supplies, respiratory supplies, and over-the-counter medical products. Responsibilities: Generate new and repeat sales through proactive outreach and relationship-building. Increase sales and order size through effective cross-selling and promotion of sale items. Manage accounts from start to finish, providing quotes, processing orders, and ensuring ongoing customer satisfaction. Collaborate with other departments to meet client needs and exceed sales targets. Qualifications: Minimum 1 year of sales experience preferred, but highly motivated individuals with a drive to succeed are encouraged to apply. Proven ability to build rapport, negotiate, and foster strong client relationships. Track record of meeting and exceeding sales goals. Detail-oriented with strong problem-solving skills. Deadline-driven and able to thrive in a fast-paced environment. Benefits: Comprehensive benefits package, including medical, dental, vision, and life coverage. 7 paid holidays plus 10 paid leave days per year. Quarterly performance bonuses. Professional development opportunities and ongoing training programs to support career growth. Employee discounts on medical supplies and wellness products. Gym reimbursements to support your health and wellness goals. Fun and inclusive company culture with regular team-building activities, office lunches, and social events. Compensation : $40,000 base salary plus commission. No cap on commission! Account managers will work on site at our office in Corals Springs Monday-Friday 9:00AM-6:00PM If you're ready to unleash your sales potential and make a meaningful impact, apply now to join our team at Sterling Distributors! Sterling Distributors is an equal opportunity employer and values diversity in the workplace. We encourage candidates of all backgrounds to apply. We thank all applicants for their interest in joining our team, but only those selected for an interview will be contacted.

Important notice: currently available to those in the 35-mile radius of our office in Boca Raton, FL. Ready to lead a high-performing sales team and drive growth? Join All Star Healthcare Solutions as a Sales Manager and play a pivotal role in shaping success. You'll guide and inspire a team of talented professionals, foster strong client relationships, and deliver results that align with our core values of loyalty, trust, and long-term success. Work from All Star's brand-new headquarters at BRIC, a state-of-the-art campus featuring onsite daycare, a fitness center, and a free Tri-Rail shuttle. Plus, we've invested in Salesforce, the world's #1 CRM platform, giving you and your team powerful tools and training to maximize performance. If you're passionate about leadership and driving revenue, this is your opportunity to make an impact. Essential Duties & Responsibilities • Lead weekly meetings with Sales Consultants to review activity, progress, strategies, and achievements. • Provide coaching and mentorship to Team Captains to maximize production. • Conduct regular one-on-one and side-by-side coaching sessions to drive accountability and performance. • Recruit, interview, and train Sales Consultants to build a high-performing team. • Develop and maintain strong relationships with physicians and clients through collaboration and frequent communication. • Monitor and analyze sales processes to ensure compliance with company standards. • Source physicians nationwide using cold calling, database tools, and internet research. • Match physicians to client sites based on skill level, licensing, credentials, and regulatory requirements. • Participate in negotiations for physician placement opportunities. • Support physicians throughout the recruitment process, including offers, negotiations, relocation, and contract signing. • Maintain and expand a client database to support ongoing business development. • Achieve defined sales quotas by initiating and maintaining client relationships. • Ensure compliance with company objectives and government regulations. • Direct and support consistent implementation of company initiatives. • Perform other duties as assigned by leadership. Skills & Abilities • Strong persuasive and influential communication skills (verbal and written). • Proven ability to meet and exceed strict sales goals in a competitive environment. • Skilled at building rapport with physicians and clients. • Effective negotiation and conflict resolution skills. • Excellent time management and organizational abilities. Education & Experience • Bachelor's degree in Business Administration, Marketing, Communication, Management, or related field (or equivalent combination of education and experience). • Minimum of 4 years in a sales-driven environment required. • Supervisory or team leadership experience preferred. • Prior healthcare staffing experience strongly preferred. • Working knowledge of medical terminology and physician specialties. Awards • SIA Largest Healthcare Staffing Firms in the US • SIA Largest Staffing Firms in the US • SIA Best Staffing Firms to Work For • Modern Healthcare Best Places to Work in Healthcare • Sun Sentinel Top Workplaces in South Florida • South Florida Business Journal Business of the Year Finalist • ClearlyRated Best of Staffing Client & Talent Satisfaction Awards Ready to Lead and Make an Impact? If you're a driven sales leader with a passion for healthcare staffing and the ability to inspire high-performing teams, we want to hear from you! Join us in shaping the future of locum tenens staffing while building lasting relationships with physicians and clients nationwide

Job DescriptionWhy Joint Academy (Remote Role) Joint Academy is redefining how musculoskeletal (MSK) care is delivered. Our AI-powered platform combines Remote Therapeutic Monitoring (RTM) with a Home Exercise Program, helping PT, orthopedic, and pain-management clinics generate new reimbursable revenue streams while improving patient outcomes. We have a first-mover advantage in a brand-new category and are winning multiple deals as we speak. The opportunity is massive were positioned to become the category leader in a market that will shape the future of MSK and physical therapy. To date, we've treated 200,000+ patients, published 40 peer-reviewed clinical studies, and onboarded thousands of clinicians across many of the worlds largest health systems. Backed by $50 million from leading global investors, were scaling fast and looking for a Customer Success leader to help our partners achieve outstanding results. Why Join Our Customer Success Team You'll own strategic relationships with innovative Physical Therapy, orthopedic, and MSK clinics adopting digital care. Massive market tailwind: You'll play a key role in helping clinics grow usage, improve outcomes, and generate new revenue through digital MSK care. Collaborative, high-performance team in a fast-growing, mission-driven company. The Role You'll act as both a strategic advisor and project manager, ensuring smooth onboarding, adoption, and measurable success across our partner clinics. You'll guide each implementation from kickoff to success, running established project templates and driving execution forward. Responsibilities Lead onboarding and implementation projects for new clinics, ensuring rapid time-to-value ( Act as a project manager, running through structured implementation templates and ensuring milestones are met. Build strong relationships with clinic owners, managers, and clinicians to maximize adoption and satisfaction. Educate physical therapists on how to use our software effectively and invite patients to drive platform engagement and usage. Identify growth opportunities and create action plans to increase RTM utilization and outcomes. Collaborate cross-functionally with Sales, Product, and Clinical teams to align on client goals and feedback. Work within our Customer Success tools to ensure processes, automations, and workflows run smoothly. Host training sessions, webinars, and check-ins to reinforce best practices and showcase ROI. Represent Joint Academy at conferences and client events as a trusted advisor in digital MSK care. Who You Are 5+ years in Customer Success, Account Management, or Implementation for a B2B SaaS company. Proven project management experience comfortable running structured rollouts and managing timelines. Track record of driving customer growth, engagement, and retention. Self-starter with a roll-up-your-sleeves mindset and strong sense of ownership. Excellent communicator who builds trust and motivates clients to take action. Experience in healthcare, digital health, or physical therapy is a plus, not required. Data-driven and process-oriented, with experience using modern CS and CRM platforms. Willing to travel 10-20% for conferences and client visits. Compensation & Perks Base salary $110k - $140k + strong performance-based bonus (OTE >$200k). Meaningful stock options. Full medical/dental/vision, 401(k) with match, HSA/FSA. Unlimited PTO, remote-first culture, home-office stipend. Optional off-sites + wellness perks (cold plunge & sauna access at HQ). Bottom Line Join the company setting the new standard in digital MSK care. As a Customer Success Manager at Joint Academy, you'll act as a project leader, educator, and growth driver helping clinics unlock new revenue, improve patient outcomes, and fully embrace the future of digital physical therapy.

FirmPilot is the first generative AI platform built specifically to power modern marketing for law firms. We deliver real results through intelligent automation, data-driven SEO, and performance-first content strategies. Our clients range from small law firms to established practices that need smarter, faster, more scalable marketing. We are backed by top-tier investors and are growing fast. We are building a team of high performers who take ownership, move quickly, and show up with clarity, trust, and accountability. This role is ideal for someone who enjoys operating at the intersection of strategy, operations, and client relationships, and who thrives in environments where expectations are high and the impact is immediate. About the Role We are hiring a Customer Success Manager to own the onboarding and success experience for law firms adopting the FirmPilot platform. You will lead new clients through setup, education, and early wins, acting as both a trusted advisor and strategic partner. Your ability to build trust with attorneys, identify what drives performance, and guide clients through the platform will be critical to their long-term success and retention. This role requires a unique mix of client-facing experience, comfort with technical tools, and the ability to translate generative AI and marketing strategy into actionable outcomes. You will be expected to lead with confidence, think critically, and contribute meaningfully to how we scale our client experience from onboarding through maturity. What You Will Do Serve as the primary contact for new client accounts starting at the moment of contract execution Lead onboarding and training sessions with attorneys and law firm staff, ensuring full implementation of FirmPilot tools and strategy within the first thirty to sixty days Build a deep understanding of each firm's practice areas, lead flow, intake process, and growth goals in order to tailor support and recommendations Drive adoption of FirmPilot's AI platform, from campaign automation to performance dashboards and AI-generated content workflows Translate technical concepts, analytics, and AI features into language that resonates with attorneys and legal teams Monitor account activation and key performance indicators, proactively flag risks, and course correct before issues escalate Partner cross-functionally with Product, Engineering, and Marketing to improve processes, identify areas of friction, and surface product feedback Create detailed onboarding plans and timelines, and communicate with clarity and consistency Stay engaged after onboarding to ensure firms are seeing results, deepening platform usage, and expanding their scope Act as a strategic advisor and sounding board for law firms navigating digital marketing for the first time or trying to evolve legacy systems What You Bring Three to five years of experience in customer success, onboarding, or account management roles Prior experience working with attorneys or legal clients, and a strong grasp of the nuances of professional services relationship management Demonstrated success leading onboarding processes from end to end, with an ability to command a virtual room and coach clients toward activation Strong understanding of digital marketing, particularly SEO, PPC, and content strategies Familiarity with AI concepts and a desire to learn and apply emerging technologies in a practical way Ability to manage multiple onboarding engagements at once with precision and accountability Clear and confident communication skills, both verbal and written Strategic mindset, with a bias toward action and problem solving High degree of emotional intelligence and presence, especially when working with time-constrained legal professionals Comfort operating in a fast-paced environment where you are expected to own outcomes Nice to Have Familiarity with legal tech platforms like Clio, Lawmatics, Lead Docket, or similar Experience using content management systems such as WordPress Exposure to performance tools like Google Analytics, Search Console, or Looker Studio Background in B2B SaaS, legal marketing, or a startup setting where you had to build while executing What We Offer Competitive compensation Health and dental benefits Real ownership over your work and direct access to leadership Career growth as the Customer Success function scales A chance to work with a product that clients truly value and a team that moves with purpose A culture built on high standards, trust, clarity, and speed This role can be remote, with Quarterly on-site requirement to company HQ in Miami, FL Expected Salary for this role: $85,000 - $100,000

About Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases - Everyone wins! We serve companies in the Global 2,000 and our existing clients include some of the world's biggest corporations. We've raised over $115M from leading investors including Goldman Sachs, 9Yards Capital, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers. The Role Candex is hiring an RVP, Customer Success responsible for launching new clients and developing customer relationships that promote retention, loyalty and growth. You will cover worldwide customers, track record thriving in a high growth startup, have a strong understanding of Procurement customers. Our Strategic RVP, Customer Success works closely with customers to ensure high levels of satisfaction, identify growth opportunities and support issue resolutions. You will be responsible for full account management including strategic positioning, product promotion and driving the customer organization's adoption of Candex. In addition, you will provide technical support to customers with the goal of increasing product satisfaction and to provide feedback to the Product Development team to improve product offerings. Responsibilities Oversee and drive launch of new clients including executive account management, strategic positioning, building and demonstrating the value proposition, technical coordination, training & communications plans Identify key client contacts to build a network, connect with SMEs, users and drive adoption Oversee and address any client or supplier support or technical issues Perform data analytics and watch KPIs to drive Candex usage and revenue growth Conduct Business Reviews with Clients, including executive sponsors Provide projections per client and measure progress against projections Identify and execute on new business and client expansion opportunities Identify product enhancements, improvements or expansions in order to meet the needs of Candex customers and create value for the organization and our clients Understand of Candex's products inside and out Create policies and procedures to optimize customer experience Support sales as needed Requirements Relevant experience in Procurement, Procurement Operations, or Procurement transformation Experience working with large Fortune 500 companies Fantastic interpersonal leadership and influencing skills. Highly organized and an excellent communicator, both oral and written You are capable of influencing clients to do more, while building relationships and establishing trust You are self-motivated and self-directed, constantly seeking out new contacts and coming up with innovative approaches to grow Candex' business Core Skills Bachelor's or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance Proficient in Google Suite and Microsoft Office Suite, specifically Excel and PowerPoint Knowledge of customer service practices Technical aptitude and ability to learn software programs Knowledge and/or experience with Purchasing systems and processes (Ariba, Coupa, SAP, Taulia, etc.) Knowledge and/or experience with Accounts Payable and Payment processes & software Experience with Customer Relationship Management (CRM) software Business fluent in a second language is a plus Why Work With Us We are humble, hungry, intelligent and collaborative Unlimited PTO and a flexible working environment We offer comprehensive medical, dental, and vision, Flexible Spending Account, Health Savings Account (with an employer contribution) We also provide Life Insurance, Short Term Disability and Long Term Disability Wellbeing benefits through Employee Assistance Program, Spring Health and OneMedical 401(k) Retirement Plan Home Office Setup Team-building off-sites and outings Equal Opportunity Employer Studies indicate that individuals from marginalized backgrounds, including women, often choose to apply for positions only when they fulfill all listed requirements. However, if you find that this role resonates with you even though you don't match every criterion, we strongly encourage you to get in touch with us. Our commitment to being an equal opportunity employer drives us to cultivate a workplace that celebrates diversity and inclusivity, embracing individuals from various backgrounds. Our hiring process prioritizes skills and abilities, and our wide-reaching outlook is something we take great pride in. Feel free to reach out!

About Us Welcome to Reeco, where we're transforming the back-of-house tech for the hospitality industry. Think of it like this: while hotels are all about luxury and convenience, their operations are often stuck in the ‘90s. From emailing suppliers to doing inventory with pen and paper - it's outdated, inefficient, and expensive. That's where we come in! With the power of AI, we help streamline operations for top brands like Hilton, Marriott, Hyatt, and IHG, so they can focus on what really matters - delivering amazing guest experiences while keeping everything running like clockwork. Why Reeco At Reeco, we live by our core values, which we call Heartt: Humility, Excellence, Ambition, Respect, Transparency, and Trust. We believe that by putting both heart and mind into everything we do, we can transform the hospitality industry. We're on a mission to provide simple, powerful solutions for our customers with the same dedication they put into serving their guests. Join a fast-growing, innovative company transforming procurement in the foodservice space. At Reeco, we empower our customers with smarter tools and better transparency, and you'll play a key role in making that vision a reality. Job Summary Reeco is seeking a proactive and relationship-driven Customer Success Manager (CSM) to manage and grow strategic relationships with our client-side accounts. As a CSM, you will serve as the main point of contact for assigned accounts, ensuring they achieve maximum value from our platform while upholding the highest standards of customer success practices. You'll be instrumental in maintaining long-term satisfaction, driving platform adoption, and surfacing feedback that helps shape our product and services. Key Responsibilities Relationship Management: Act as the primary point of contact for key accounts, maintaining strong, trusted relationships with decision-makers and operational leads. Conduct regular business reviews with client stakeholders to demonstrate value, align on goals, and surface growth opportunities. Serve as the voice of the customer internally-advocating for client needs, challenges, and feedback across product, operations, and support teams. Customer Success Operations: Monitor engagement and usage data to proactively address risk, improve usage, and drive long-term retention. Manage issue resolution in collaboration with internal support and technical teams, ensuring prompt follow-up and communication. Value Delivery & Growth: Understand client goals and purchasing strategies, and help optimize their procurement processes alongside all other modules using Reeco's platform. Identify opportunities for upselling or expanding Reeco's services within client organizations. Collaborate with Sales and Marketing teams to support case studies, referrals, and testimonial programs. Requirements: 2-3 years of experience in a customer success, account management, or client-facing role-preferably in SaaS, tech, or procurement-related industries. Demonstrated experience managing relationships with mid-to-large enterprise customers. Excellent interpersonal and communication skills with an ability to influence and build trust at multiple levels. Strong organizational skills with attention to detail and follow-through. Comfortable working cross-functionally with product, operations, and support teams. Preferred Qualifications: Experience working with procurement software, supply chain platforms, or B2B marketplaces. Familiarity with CRM and customer success tools (e.g., Salesforce, Gainsight, HubSpot). Understanding of the hospitality industry is a plus. Perks & Benefits Competitive Salary and Benefits: A competitive salary package and comprehensive benefits, including health insurance, retirement plans, and paid time off. Growth Opportunities The opportunity to grow with a fast-paced startup and take on increased responsibilities as we expand. Innovative Environment: Work with a talented and passionate team dedicated to transforming the hospitality industry through technology. A dynamic office in Miami, FL, offering high-end amenities and perks for all of our employees How to Apply Ready to join a company where your work has real impact? Send us your resume, and don't forget to share why Heartt resonates with you! At Reeco, we believe in working smart, staying humble, and always bringing our best. Let's change the future of hospitality together. Only Qualified leads will be answered.

Quicknode is a cloud-based infrastructure company that powers the blockchain ecosystem. Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. Quicknode is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The Quicknode team has over 120 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily. We are a global remote company with an HQ in Miami, Florida. The Role As a Customer Success Manager at Quicknode, you will be responsible for nurturing our top accounts to drive greater adoption, satisfaction, and expansion revenue through technical guidance, thought leadership, and best practices. You will be working directly with many of our top customers to help enable their success. You'll jump headfirst with customer onboarding, adoption, education, and ongoing advisory and nurture. What You'll Do Lead and manage the onboarding process for new customers, ensuring smooth setup and integration of QuickNode's services. Oversee the successful implementation of blockchain solutions, working with customers to tailor our offerings to their specific needs. Manage quarterly strategic plans per customer to track progress and opportunities to drive revenue goals. Provide hands-on assistance and consultative guidance to ensure customers leverage QuickNode's platform to its fullest potential. Act as the primary point of contact for customers during implementation, managing timelines, deliverables, and key milestones. Coordinate cross-functional teams internally (technical, product, engineering) to ensure customer requirements are met on time. Drive continuous process improvements to streamline implementations and enhance customer satisfaction. Build strong, long-term relationships with clients to ensure continued success and satisfaction with QuickNode's products. Actively identify opportunities for upselling and cross-selling QuickNode's services, working with the Sales team to drive expansion. Monitor customer usage, track performance metrics, and proactively address potential issues before they impact the customer experience. Leverage your deep understanding of blockchain to offer strategic advice and troubleshooting support to clients. Stay up-to-date on the latest developments in the blockchain ecosystem to help clients navigate the rapidly changing landscape. Educate customers on best practices for building and scaling decentralized applications. What You'll Bring 2+ years of Customer Success facing experience in a hyper-growth environment. 1+ years experience in Blockchain. Experience working at a start-up. Experience updating customer notes and stages in a CRM tool. You have experience proactively managing a variety of customer relationships from launch to go-live, through renewal and the entire lifecycle in between including relevant expansion targets. Understanding of partner relationships and ability to influence actions and outcomes. You are obsessed with customer success and believe your number one responsibility is the best interests and growth enablement of your customer. You are comfortable with creating success plans to track customer outcomes while developing a deep understanding of their business goals, initiatives, and use cases to support both short and long-term goals and then realizing those into solid tangible outcomes. Ability to lean on a strategic mindset, you are well adept at building and executing comprehensive success plans for complex customers. High integrity, humble, and a team-first mentality. Impact over ego-driven. You work well under pressure, are a results-oriented individual, and you are a team player. Experience working with a technical product and aptitude to learn complex technical concepts. Ability to document stages and hit key deadlines for renewals and expansions. Business acumen with an implicit understanding of how to prioritize tasks. Strong analytical and problem-solving skills. The US On Target Total Compensation salary range and level for this position are $154,800 - $172,000 per year and level P3. International ranges, in local currency, will be discussed during the hiring process with applicable candidates. This role is eligible for a quarterly bonus tied to company and individual goal achievement. We consider years of experience, level of proficiency in job function, the technical competencies required and location when determining base salary ranges for positions and levels. The Quicknode compensation philosophy includes pillars to ensure fair and unbiased compensation for all employees. To design and deliver total reward offerings that are employee-centric. To offer a competitive benefit package in all locations where we operate. To prioritize attracting and retaining the best talent globally. To maintain a high-performing and flexible way of working. During the hiring process, we are committed to discussing compensation openly and honestly. We encourage candidates to share their salary expectations and requirements early, allowing for an individualized discussion. We know that our total rewards practices impact the lives and wellbeing of our employees. Therefore, we will never stop learning about the market, our business, your needs, and how best to achieve our goals through thoughtful and data-driven practices. If you have any questions or require further information about the compensation for this position, please don't hesitate to reach out to your Recruiter. We at Quicknode are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Who Connecteam is: Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees. Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business. What is the Customer Success Manager role at Connecteam? As Connecteam's SMB Onboarding Manager, you will lead customers through their first and most critical phase with our product - onboarding. You'll partner with small and growing businesses to ensure they successfully adopt and implement Connecteam's solution, driving measurable value and setting the foundation for long-term success. Your main responsibilities will include Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs Guiding customers to quick wins that showcase the platform's value and increase adoption Ensuring customers establish strong usage habits that drive retention and satisfaction Identifying at-risk clients early and creating proactive strategies to mitigate churn Becoming the customer advocate within Connecteam, collaborating with Product, Development, and Customer Success teams to ensure customer needs are heard Continuously optimizing the onboarding process to improve efficiency, scalability, and customer experience Work days are Monday to Friday, during standard business hours Which qualifications you'll need: Fluent English (spoken and written) - MUST 1+ years of experience in SaaS onboarding, implementation, or customer-facing roles - MUST Experience working with SMB clients - strong advantage Strong presentation and training skills (remote and in-person) Tech-savvy with the ability to quickly learn and explain software solutions High level of organization and ability to manage multiple onboarding projects simultaneously A team player who thrives in a dynamic, fast-paced startup environment Positive attitude, empathy, and high energy! What We Offer: At Connecteam, we are committed to fostering a collaborative and innovative work environment. You will have the opportunity to make a meaningful impact on our clients' success while working alongside a dedicated and passionate team. We offer competitive compensation, professional development opportunities, and a vibrant company culture that values creativity and growth. If you are excited about the prospect of joining a forward-thinking company and driving client success, we encourage you to apply by submitting your resume and a cover letter outlining your relevant experience and motivations. Join us in our journey to empower clients and deliver exceptional value. Apply now! Benefits: Medical coverage. Insurance plan. Paid time off for vacation, sick days. Salary range: 70K-90K We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

About Iru Iru is the AI-powered security & IT platform used by the world's fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation-collapsing the stack and giving IT & security time and control back. Iru is backed by some of the smartest investors in tech-General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Notion, Cursor, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes' America's Best Startup Employers 2025 list for employee engagement and satisfaction. The Opportunity As a Customer Success Manager at Iru, you will be responsible for ensuring our customers achieve measurable success with our platform. As a trusted advisor with deep product knowledge and empathy, you will help customers align their business goals with Iru's unified, AI-powered platform that brings together UEM, EDR, Vulnerability Management, Compliance Automation, and Workforce Identity into a single, orchestrated system. You will lead onboarding and enablement programs, guide end-user adoption, and run strategic business reviews that demonstrate value and impact. Acting as the voice of the customer, you will partner cross-functionally with Sales, Product, and Support to drive continuous improvement and ensure every customer gains time, control, and confidence in how they manage and secure their users, apps, and devices. Success in this role means consistently driving retention, uncovering expansion opportunities, and turning customers into advocates for Iru's mission to simplify and unify the modern enterprise IT and security experience. Required to work on-site in our Miami (Coral Gables) office Monday - Friday. What You'll Do * Communicate efficiently and effectively with our customers - we primarily communicate via chat and email, but you'll also have video conferences when the need arises * Use a consultative-like approach to drive ROI, retention, expansion, and high product usage across a portfolio of 150+ customers * Develop and enact a custom plan for each customer's onboarding, expansion, and renewal goals * Lead end-user training, conduct executive business reviews, and proactively monitor and drive product usage to ensure the customer is maximizing value * Communicate new use cases and features/functionality that will enhance the customer's workflow and drive organizational product adoption * Passionate about the customer experience and skilled in translating customer feedback into product requests * Work cross-functionally with strategic and technical colleagues to accomplish customer goals * Provide recommendations on changes and design enhancements to improve processes, customer experience, and performance What You'll Bring * 1-3+ years of customer-facing experience in a fast-growing company; direct experience with SaaS products, solutions, or ecosystems * Experience maintaining ARR of 3M+ including contract values over 100K * Experience with support tools and platforms like HubSpot, Zendesk and JIRA * Ability to drive results and outcomes while solving complex business problems, both individually and through direct reports * Excellent presentation, organizational, and communication skills (both written and verbal) * Ability to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software * Knowledge of SaaS post-sale support motion Benefits & Perks Competitive salary 100% individual and dependent medical + dental + vision coverage 401(K) with a 4% company match 20 days PTO Flexibility to work from anywhere for up to 30 days per year Iru Wellness Week the first week in July Equity for full-time employees Lunch stipend provided Monday through Friday Up to 16 weeks of paid leave for new parents Paid Family and Medical Leave Modern Health mental health benefits for individuals and dependents Fertility benefits Working Advantage employee discounts Onsite fitness center Free parking Exciting opportunities for career growth We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you're someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you. At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At ITRADE STEM, we help create jobs and support the future of industries like space, technology, energy, and manufacturing. We do this by creating programs that teach skills and support sustainable growth. Join us on our mission to Redefine STEM! Job Overview: We're seeking a remote, dynamic Customer Success Manager based in Fort Lauderdale, Florida. ****As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping technology, ensuring the successful implementation and adoption of our automated solutions. Key Responsibilities: Guide end-users through the implementation of automated systems, ensuring seamless integration with existing business processes Leverage your accounting or business expertise to optimize automated workflow solutions and management systems Monitor and analyze client usage patterns of AI-driven features to identify opportunities for enhanced automation and efficiency Collaborate with our technical team to translate client accounting needs into platform improvements Provide strategic guidance on best practices for automated bookkeeping and accounting workflows Lead training sessions on utilizing the platform for onboarding and aI-enabled systems Maintain high client satisfaction and retention through proactive account management and regular business reviews Required Qualifications: Bachelor's degree in Accounting, Finance, or related field, or equivalent combination of education and experience. 3+ years of accounting or business administration experience 2+ years of customer success experience in a SaaS or AI-driven technology environment Strong understanding of automated systems and AI-powered financial tools Excellence in project management and client relationship building Experience with QuickBooks Online, Xero, or similar accounting platforms What We Offer: Opportunity to shape the future of automated technology Professional development and growth opportunities Collaborative work environment with industry leaders Join us in transforming how STEM companies manage their operations through innovative AI-driven solutions. With ITRADE, you'll be at the forefront of automation technology while helping businesses achieve their goals.

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions-all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. ● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. ● Merchant-first: We handle the logistics so our merchants can focus on what they do best-growing their business. ● Own it: We take ownership of our work, our mistakes, and our successes. ● People make ShipMonk: We believe in our team and invest in our people. ● Change the score: We challenge the status quo, constantly innovating and improving. ● Get sh*t done: We're a fast-paced, high-growth company that values action and results. Why ShipMonk? ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter most in their businesses. Put simply, ShipMonk helps e-commerce companies stress less and grow more. Headquartered in Fort Lauderdale, FL, ShipMonk has more than 2,500 employees across facilities in Fort Lauderdale, FL, Pittston, PA, Los Angeles, CA, Bay Shore, NY, Las Vegas, NV, Dayton, NJ, Louisville, KY, Fort Worth, TX, Mississauga, Ontario, Canada, Tecate, Mexico, the United Kingdom, and Prague, Czech Republic. Overview: The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our merchants in the growth and scale of their brands through logistics and operational expertise as well as helping the merchant better understand the full potential of Shipmonk. They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction. Who we are: We are an outcome-driven and merchant-focused team, emphasizing partnership and long-term growth. We have a deeper level of accountability with our merchants, aligning with their goals rather than just fulfilling your own job obligations We are proactively enabling merchants to succeed using your platform, services, or solutions. We are shifting the conversation from simply managing relationships to being a strategic partner in our merchant's growth What you'll do: Deep dive into each assigned top tier account, learning the business of each merchant Align with the merchant's goals to better guide and service them Establish long-standing, trusted relationships with merchants, and develop open and effective channels of communication Update and assist with internal projects for merchants, to increase merchant satisfaction Encourage revenue growth by inspiring merchants to utilize additional services Become the reliable point of contact for each merchant Be involved in day-to-day operations to gain a better understanding of how our company is servicing our merchants Become the internal go-to for questions regarding top tier merchants Provide regular updates to merchants on the progress of their account regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth What you'll need: Minimum three years of experience in a relatable Account Management/Client Success role Minimum one-year experience in a management position (preferred) Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines Strong communication skills required (verbal and written) Must be willing to travel to different facilities and client locations Upbeat and enthusiastic personality, with a go-getter attitude Must be a problem solver with forward-thinking Proficiency with Microsoft Office Experience with Warehouse Management Systems is a plus Experience with Salesforce is a plus We are exceptionally proud of our dedicated, brilliant ShipMonkers -- the employees who collaborate to provide first-class service, solve problems, and get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values. When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term. Perks Of Being a ShipMonker Full health benefits coverage (medical, dental, vision) Unlimited Paid Vacation Time 401(k) retirement plan Referral Bonus Program ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job DescriptionAbout UsSauce is a restaurant technology platform helping local businesses grow through commission-free delivery and pickup, powered by our proprietary delivery optimization technology. We serve a $105B+ U.S. local restaurant market and help restaurants own their digital and delivery operations end-to-end. We're a team that acts fast, stays close to the details, communicates with optimism, and supports one another relentlessly. We care deeply about delivering value for customers, improving a little bit every day, and using data and insight-not guesswork-to guide decisions. When challenges come up (and they do), we solve them together. The OpportunitySauce's Customer Success and Onboarding engines are already running with established processes and strong customer satisfaction. Now we're looking for a Head of Customer Success & Onboarding to strengthen, scale, and streamline these functions. This is a true player-coach role. You'll own strategic accounts and complex onboardings yourself, while elevating how the team operates-tightening predictability, sharpening communication, and making the customer journey more efficient and more consistent. You'll help the team execute with clarity and confidence, ensure customers feel supported at every step, and build systems that reduce friction for everyone. Success in this role means smoother go-lives, better adoption, clearer expectations, and customers who stay and grow because Sauce has become essential to their business.What You'll Own Team & Customer Outcomes Own team-level NRR/GRR, activation, time-to-value, and product adoption. Lead both CSM and Onboarding teams across customer segments-from long-tail to VIP. Ensure every customer follows a clearly defined, well-supported journey from contract to “Sauce is indispensable.” Create a culture where follow-through, collaboration, and steady execution build trust-internally and with customers. Build + Do (Player-Coach) Maintain, refine, and document onboarding and success playbooks so expectations are clear and consistent. Personally manage a small portfolio of strategic, complex, or at-risk accounts to stay close to customer needs and team realities. Work closely with Support to resolve issues quickly, spot patterns, and help translate learnings into product or process improvements. Model persistence, positivity, and outcome-oriented problem-solving for the team. Process & Tooling Maintain clean health scores, workflow tracking, and task management across the CS platform/CRM. Define and track SLAs for onboarding, activation milestones, and ongoing engagement. Partner with RevOps/Ops to maintain dashboards that give the team clarity and help guide day-to-day priorities. Use data to identify bottlenecks and opportunities-testing improvements and iterating thoughtfully. Cross-Functional Collaboration Align with Sales on clean, predictable handoffs and standardized customer expectations. Partner with Product to surface customer insights, support betas, and ensure feedback drives continuous improvement. Work with Marketing to generate testimonials, case studies, and referrals from successful customers. Foster open, positive communication across functions so teams move in sync. What Success Looks Like First 90 Days - Organize & Uplevel Develop a clear understanding of current CS and Onboarding workflows, identifying friction points and opportunities. Tighten handoffs, communication rhythms, and milestone tracking across the customer journey. Implement a handful of practical, impactful improvements-such as more structured kickoff flows, simplified checklists, or improved internal visibility. First Year - Consistent, Scalable Customer Journeys Deliver more predictable onboarding timelines and smoother go-lives for all customer segments. Improve logo retention and NRR across the team's managed book of business. Reduce reliance on tribal knowledge by codifying processes, expectations, and best practices. Build a high-performing, trusted team with clear goals, strong coaching rhythms, and healthy cross-functional relationships. What You Bring Must-Have 6-8+ years in Customer Success and/or Onboarding within B2B SaaS, with 2-4 years leading teams. A proven ability to improve retention, adoption, onboarding speed, or customer health. Comfort operating at the detailed level-workflows, tickets, handoffs, timelines, and process mapping. Excellent communication skills, with empathy for busy, often non-technical SMB customers. A leadership style rooted in clarity, consistency, persistence, and positive problem-solving. Ideal Experience working with restaurants or other local SMBs. Experience overseeing both onboarding and post-go-live success under one team. Familiarity with CS tools, playbooks, automation, and lightweight operational systems. Why Sauce You'll inherit a function with strong foundations-and have the runway to make it far more consistent, scalable, and impactful. If you enjoy being close to customers, guiding a team through complex day-to-day operations, and transforming messy systems into simple, reliable journeys, this role will feel energizing. At Sauce, we move quickly, communicate openly, persevere through challenges, and help each other succeed. If that style of work resonates with you, we'd love to meet you. What We Offer: Strong & Competitive Compensation Package, Including Equity Company-Sponsored Insurance Package (Health, Dental, Vision, Mental Health) Paid Parental Leave Flexible Work Environment Responsible Paid Time Off Policy We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

ModMed is hiring a driven Customer Success Manager to join our positive, passionate, and high-performing Strategic Customer Success team, focused on being the trusted advisor by proactively identifying opportunities, managing escalations, and executing key lifecycle milestones. This is an exciting opportunity to understand customers' business goals and advocate on their behalf by proactively identifying risk(s) and collaborating internally to deliver solutions and identify appropriate upsell opportunities within a fast-paced Healthcare IT company that is truly Modernizing Medicine! The CSM will be held accountable for articulating the value of our SaaS cloud platform while driving customer engagement and adoption. Your Role: * Serve as the primary point of contact and trusted advisor for assigned customers, ensuring ongoing success and satisfaction. * Strategically manage and execute client renewals, including annual uplift discussions. * Evaluate customer needs and activities to provide personalized recommendations and consultative support. * Escalate and manage issues that impact customer experience, adoption, and success. * Proactively identify areas where ModMed solutions can address inefficiencies or improve workflows. * Lead and facilitate Quarterly and Annual Business Reviews (QBRs, ABRs), progress reports, and data-driven performance updates. * Communicate effectively and consistently with internal teams and external stakeholders to ensure alignment and timely resolution of issues. * Take ownership of customer success processes, including milestone execution and SOP adherence (e.g., EMA to EMA conversions, DDFE, license swaps). * Leverage data and insights from ChurnZero, Qlik, Salesforce, and PowerBI to inform strategy and drive results. * Create and update internal SOPs as needed to promote knowledge sharing and continuous improvement. Skills & Requirements: * Bachelor's Degree, required. Master's Degree, preferred. * 2-3+ years of relevant experience or equivalent combination of experience. * Foundational knowledge of EMA (1 to 3 specialties), PM, and ModMed's ancillary products. * Foundational understanding of Revenue Cycle Management (RCM) and Boost services. * Proficient use of Salesforce, ChurnZero, PowerBI, Qlik, Jira, AskNicely, and Gainsight. * Conversational knowledge of EMA to EMA (E2E) and EHR to EMA data conversions, including project duration. * Understanding of the full client lifecycle and success metrics. * Comfortable communicating with a range of practice POCs. * Empathetic and approachable relationship builder. * Excellent communication, presentation and teamwork skills. * Organized, adaptable, and self-motivated. * Results-oriented with a clear focus on KPIs and value-based selling. * Travel required up to 10%. #LI-LM1 #REMOTE

Job Description Octagon Talent Solutions is a full-service technology recruitment and staffing company based in South Florida. We humanize technical recruitment by identifying candidates' long-term career goals and assessing cultural fit when presenting opportunities. Our focus on long-term relationships helps ensure placements that last. Job Overview: We're seeking a remote, dynamic Customer Success Manager based in Fort Lauderdale, Florida. As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping technology, ensuring the successful implementation and adoption of our automated solutions. Key Responsibilities: Guide end-users through the implementation of automated systems, ensuring seamless integration with existing business processes Leverage your accounting or business expertise to optimize automated workflow solutions and management systems Monitor and analyze client usage patterns of AI-driven features to identify opportunities for enhanced automation and efficiency Collaborate with our technical team to translate client accounting needs into platform improvements Provide strategic guidance on best practices for automated bookkeeping and accounting workflows Lead training sessions on utilizing the platform for onboarding and aI-enabled systems Maintain high client satisfaction and retention through proactive account management and regular business reviews Required Qualifications: Bachelor's degree in Accounting, Finance, or related field, or equivalent combination of education and experience. 3+ years of accounting or business administration experience 2+ years of customer success experience in a SaaS or AI-driven technology environment Strong understanding of automated systems and AI-powered financial tools Excellence in project management and client relationship building Experience with QuickBooks Online, Xero, or similar accounting platforms What We Offer: Opportunity to shape the future of automated technology Professional development and growth opportunities Collaborative work environment with industry leaders Join us in transforming how STEM companies manage their operations through innovative AI-driven solutions. With ITRADE, you'll be at the forefront of automation technology while helping businesses achieve their goals.

Job Title: Client Experience Manager Department: Corporate Reports To: President Travel Required: Up to 10% FLSA Status: Exempt BlueTeam is a US-based provider of national disaster recovery, remediation, reconstruction, renovation, and roofing services for commercial properties. Our core business focuses on cleanup and mitigation efforts for recovery from fire damage, roof leaks, flooding, pipe bursts, and post-disaster remediation due to severe weather. We exclusively serve commercial sectors including hospitality, senior housing, healthcare, commercial offices, municipalities, multifamily living, and institutional markets. SUMMARY: The Client Experience Manager will lead a team of 4-6 Client Experience Specialists and may oversee a Sales Administrator. This role is responsible for shaping and executing the overall client engagement strategy, ensuring high-impact relationship management across a portfolio of Master Service Agreement (MSA) clients. The Manager will oversee team execution, guide client engagement plans, promote platform adoption, and ensure consistent delivery of proactive, professional service. This position requires strong leadership, operational awareness, and the ability to translate client insights into business outcomes. The right candidate will thrive in a cross-functional environment, driving accountability, growth, and innovation across every phase of the client lifecycle. ESSENTIAL DUTIES AND RESPONSIBILITIES: Team Leadership, Training & Development * Direct and mentor a team of Client Experience Specialists and sales support staff, fostering a culture of accountability, collaboration, and excellence. * Develop and implement a structured training program for onboarding and continuing education, including the creation of a CES training manual and SOPs. * Provide ongoing coaching to team members to support professional growth, skill development, and alignment with strategic client engagement goals. * Set clear objectives aligned with strategic client growth, satisfaction, and retention. * Foster a culture of proactive communication, cross-functional collaboration, and problem-solving excellence. Strategic Client Engagement * Guide the creation and execution of customized client engagement plans, including mapping and deepening relationships across multiple functional areas (e.g., risk, asset management, procurement, finance, facilities). * Ensure the team develops and maintains detailed organizational charts and nurtures numerous (6+) strategic relationships per client. Technology & Process Enablement * Champion the adoption of the BlueTeam App by leading team efforts to conduct trainings and demos, ensuring meaningful platform usage across multiple client sites. * Oversee the launch and follow-up of Pre-Loss Assessments (PLA) across the client portfolio, targeting broad penetration without over-concentration. Client Satisfaction & Advocacy * Drive consistency in quarterly check-ins and satisfaction surveys for all major projects. * Oversee the capture of client testimonials, case studies, and feedback to support brand differentiation. * Promote initiatives that create exceptional client experiences-especially those that resolve challenges creatively or result in unsolicited client praise. Operational Excellence * Ensure that Standard Operating Procedures (SOPs) are completed or updated for all assigned MSA clients, reinforcing service consistency and clarity. * Partner with internal teams to continuously improve service delivery processes and customer-facing documentation. Insight & Reporting * Aggregate team metrics and client insights to deliver executive-level reporting on account health, engagement trends, and areas for improvement. * Identify patterns and opportunities to improve service delivery, retention, and expansion across the client base. QUALIFICATIONS: * Strong proficiency in office software and tools (e.g., Microsoft Office Suite) * Excellent communication, organizational and time management skills * Strong knowledge of commercial construction practices, materials, and methods. * Problem-solving mindset with a proactive approach to identifying and resolving client concerns. * Familiarity with CRM systems and project management tools. * Basic understanding of invoicing and accounts receivable processes. * Ability to multitask and prioritize effectively in a fast-paced environment * Fluent in English, Spanish a plus EDUCATION and/or EXPERIENCE: * Bachelor's degree in business, communications, marketing, construction management, or a related field. * 10+ years in a client-facing leadership role, preferably within commercial construction, restoration, or facility services. * Prior experience managing high-performing customer success or account management teams. PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to type and look at a computer screen for long periods of the day. The employee must be able to sit for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. NOTE: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. BBMK Contracting, LLC dba BlueTeam (BlueTeam) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.

CSPi (NASDAQ:CSPI) maintains two distinct and dynamic divisions - High Performance Products and Technology Solutions - with a shared vision for technology excellence. CSPi's High Performance Products division offers extreme-performance Ethernet products for diverse applications, including cyber security, financial trading, content creation/distribution, storage networking applications,as well computer signal processing systems. CSPi's Technology Solutions division provides innovative technology solutions for network solutions,wireless & mobility, unified communications &collaboration, data center solutions, advanced security, along with professional and managed services across those technology focus areas. CSPi Technology Solutions is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ people who strive to deliver value and support to our growing client base. Our Technology Solutions division is headquartered in Deerfield Beach, Florida, with additional offices throughout the United States and Europe. We are always looking for motivated individuals to join our team and invite you to build your career with us. For more information, please visit ************* As a Client Manager - Technology Sales, you will be prospecting for new business, direct client engagement, working with technology partners to increase product knowledge and efficiency, and whenever possible, leveraging these partners' relationships to drive sales into end user accounts. You will be managing both an indirect customer procurement and direct customer engagement model. Duties and Responsibilities: Achieve assigned quota targets through collaboration with partners and independent prospecting activities and manage pipeline via CRM Act as solution expert to clients Engage clients at a detailed level to gain an understanding of the business issues and objectives driving the client's needs Contribute to strategic planning activities across existing & prospective client bases to identify and position opportunities Maintain strong technical awareness of assigned products, professional and managed services and general knowledge of other service offerings within CSPi Technology Solutions Maximize key partner/vendor programs (such as Attach Rate, VIP, OIP, TIP, CAR etc.) Drive account planning and solution awareness initiatives with CSPi Technology Solutions partners Qualifications and Requirements: VAR or System Integration experience Preferred Sales experience in IT Solutions using: Network Solutions (Cisco/Juniper), Wireless & Mobility (Cisco/Aruba/Citrix), Unified Communications & Collaboration (Cisco/Avaya), Data Center Solutions (EMC/NetApp/Cisco/Citrix/F5) and Advanced Security (Cisco/Juniper/Palo Alto/FireEye) Sales experience in Professional and Managed IT services Bachelor's degree or equivalent experience Three-Five years prior client account management experience in a high tech environment in an indirect sales and procurement environment with a demonstrated track record of success in driving customer adoption of technology. Knowledge of sales techniques and processes including the ability to understand customer needs, overcoming objections, ROI analysis, closing the sale Knowledge of technology products is required Prior experience using CRM products (Microsoft CRM and/or Salesforce.com, etc.) is a plus Excellent oral and written communications skills, as well as excellent presentation skills Strong work ethic, attitude and follow through ability CSPi is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law. We will contact only those who are a potential match. As part of our pre-employment process, we require that applicants agree to submit to background screenings.

About Us Welcome to Reeco, where we're transforming the back-of-house tech for the hospitality industry. Think of it like this: while hotels are all about luxury and convenience, their operations are often stuck in the ‘90s. From emailing suppliers to doing inventory with pen and paper - it's outdated, inefficient, and expensive. That's where we come in! With the power of AI, we help streamline operations for top brands like Hilton, Marriott, Hyatt, and IHG, so they can focus on what really matters - delivering amazing guest experiences while keeping everything running like clockwork. Why Reeco At Reeco, we live by our core values, which we call Heartt: Humility, Excellence, Ambition, Respect, Transparency, and Trust. We believe that by putting both heart and mind into everything we do, we can transform the hospitality industry. We're on a mission to provide simple, powerful solutions for our customers with the same dedication they put into serving their guests. Join Reeco as we modernize and streamline procurement for the hospitality and foodservice industries. As a key contact for our supplier partners, you'll help ensure the entire ecosystem-buyers and vendors-succeeds through better technology, transparency, and collaboration. Job Summary Reeco is seeking a proactive and relationship-driven Supplier Customer Success Manager (CSM) to manage and grow strategic relationships with our supplier accounts-vendors and distributors who receive orders through our platform. As a CSM, you will act as the primary point of contact for these partners, ensuring they are successful, supported, and fully engaged with the Reeco platform. You will play a key role in ensuring suppliers receive value from our technology, understand fulfillment expectations, and have a strong voice within Reeco to represent their feedback, needs, and growth potential. Key Responsibilities Relationship Management: Act as the main liaison for assigned supplier accounts, building trusted relationships with key contacts and operational stakeholders. Conduct regular business reviews to align on performance, ensure fulfillment standards are met, and uncover growth opportunities. Serve as the internal advocate for suppliers-representing their needs and feedback across product, operations, and support teams. Customer Success Operations: Monitor order activity and fulfillment metrics to proactively address performance issues, communication gaps, or service disruptions. Collaborate with internal support and operations teams to resolve escalations quickly and transparently. Value Delivery & Growth: Help suppliers improve order accuracy, response time, and buyer satisfaction through Reeco's tools and best practices. Identify opportunities to expand supplier engagement across all areas of our platform Collaborate with Sales and Marketing to support testimonials, success stories, and supplier-facing initiatives. Requirements: 2-3 years of experience in customer success, account management, or partner/vendor management-ideally within SaaS, marketplace, logistics, or supply chain industries. Experience managing relationships with vendors, distributors, or fulfillment partners. Strong interpersonal and communication skills, with the ability to navigate complex relationships and business needs. Highly organized with strong problem-solving and follow-through abilities. Comfortable working cross-functionally with technical, operational, and support teams. Preferred Qualifications: Experience in supply chain, procurement platforms, or B2B e-commerce environments. Familiarity with CRM and customer success tools (e.g., Salesforce, HubSpot, Gainsight). Knowledge of the hospitality, restaurant, or food distribution industry is a plus. Perks & Benefits Competitive Salary and Benefits: A competitive salary package and comprehensive benefits, including health insurance, retirement plans, and paid time off. Growth Opportunities The opportunity to grow with a fast-paced startup and take on increased responsibilities as we expand. Innovative Environment: Work with a talented and passionate team dedicated to transforming the hospitality industry through technology. A dynamic office in Miami, FL, offering high-end amenities and perks for all of our employees How to Apply Ready to join a company where your work has real impact? Send us your resume, and don't forget to share why Heartt resonates with you! At Reeco, we believe in working smart, staying humble, and always bringing our best. Let's change the future of hospitality together. Only Qualified leads will be answered.

Why ShipMonk? ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter most in their businesses. Put simply, ShipMonk helps e-commerce companies stress less and grow more. Headquartered in Fort Lauderdale, FL, ShipMonk has more than 2,500 employees across facilities in Fort Lauderdale, FL, Pittston, PA, Los Angeles, CA, Bay Shore, NY, Las Vegas, NV, Dayton, NJ, Louisville, KY, Fort Worth, TX, Mississauga, Ontario, Canada, Tecate, Mexico, the United Kingdom, and Prague, Czech Republic. Overview: The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our merchants in the growth and scale of their brands through logistics and operational expertise as well as helping the merchant better understand the full potential of Shipmonk. They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction. Who we are: * We are an outcome-driven and merchant-focused team, emphasizing partnership and long-term growth. * We have a deeper level of accountability with our merchants, aligning with their goals rather than just fulfilling your own job obligations * We are proactively enabling merchants to succeed using your platform, services, or solutions. * We are shifting the conversation from simply managing relationships to being a strategic partner in our merchant's growth What you'll do: * Deep dive into each assigned top tier account, learning the business of each merchant * Align with the merchant's goals to better guide and service them * Establish long-standing, trusted relationships with merchants, and develop open and effective channels of communication * Update and assist with internal projects for merchants, to increase merchant satisfaction * Encourage revenue growth by inspiring merchants to utilize additional services * Become the reliable point of contact for each merchant * Be involved in day-to-day operations to gain a better understanding of how our company is servicing our merchants * Become the internal go-to for questions regarding top tier merchants * Provide regular updates to merchants on the progress of their account regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth What you'll need: * Minimum three years of experience in a relatable Account Management/Client Success role * Minimum one-year experience in a management position (preferred) * Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines * Strong communication skills required (verbal and written) * Must be willing to travel to different facilities and client locations * Upbeat and enthusiastic personality, with a go-getter attitude * Must be a problem solver with forward-thinking * Proficiency with Microsoft Office * Experience with Warehouse Management Systems is a plus * Experience with Salesforce is a plus We are exceptionally proud of our dedicated, brilliant ShipMonkers -- the employees who collaborate to provide first-class service, solve problems, and get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values. When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term. Perks Of Being a ShipMonker * Full health benefits coverage (medical, dental, vision) * Unlimited Paid Vacation Time * 401(k) retirement plan * Referral Bonus Program ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status