Customer success manager jobs in Kentucky - 382 jobs

If you are a CURRENT Carter's employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter's Careers. As a Full Time Sales Manager, you will be the first face of the brand for growing families. You'll congratulate new parents and grandparents, introduce them to our new baby essentials, help prep them for the first day of school, and all the big and little moments on their parenting journey. We're looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educate themselves and their team on product styles, features, and benefits. What we love about Carter's: Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet brands. Carter's is the #1 most-purchased children's clothing brand.* We've become an industry leader by providing quality - from the first Original Bodysuit to the lasting careers we offer our team. We've kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter's career doesn't feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What's not to love? Benefits we love: Schedules that fit your life. Maintaining balance is important to us, which is why your schedule will allow you to focus on all aspects of your life. Benefits and perks that make life better, including health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more! Education “Advance You” Program, which helps you earn a GED or a bachelor's degree tuition-free or learn English as a second language! Paid time off, holidays, and parental leave, as well as adoption assistance, charitable matching gifts, and much more! The opportunity to build skills and grow as an individual. We provide professional and personal development to shape your career. Development programs to help you grow in your current role and beyond. Whether you're looking to join us for a short while or a long-term career, you will grow at Carter's. What You'll Do: Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14 Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits Maintain a genuine customer focus on the sales floor Foster a positive, safe, and inclusive environment for employees and customers Consistently model service standards and omni-channel experience while coaching others to success Lead and execute an assigned business focus area through planning and detailed follow through Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution Utilize customer feedback to identify areas of opportunity to implement actions to drive results Build customer loyalty through Company sponsored programs, including credit Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager Recognize exceptional performance through positive reinforcement and appreciation Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls Qualities we'd love in a candidate: A positive and solutions-oriented mindset Effective and professional verbal and written communication skills The ability to manage multiple tasks at once Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.) A variety of skills and experiences A high school diploma or GED You can: Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling Stand or walk for extended periods of time; climb up and down a ladder Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week Carter's for all: Carter's is an Equal Opportunity and Affirmative Action employer. (Minority/Female/Disability/Veteran). NOTE: This is all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter's may reasonably alter your duties, responsibilities, job title, and location Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017

**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** _This position will support a territory including Lexington-Fayette, KY, Knoxville, TN, and Chattanooga, TN._ The Shield Customer Success Manager (CSM) will oversee and nurture relationships with our larger and more valuable customers. The Shield CSM will act as a trusted advisor, drive value realization and long-term success for our strategic customers. The ideal Shield CSM will excel at building strong business collaboration, understand complex business needs, and align our solutions to meet those objectives. With a focus on client satisfaction, retention, and growth, the Shield CSM will proactively address challenges, identify available solutions and upsell opportunities. They would ensure seamless collaboration across internal teams to deliver exceptional customer service. This role is pivotal in driving customer loyalty and maximizing revenue from existing customers. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. **Key Responsibilities:** Issue Management: + Serve as the primary point of contact and advocate for assigned accounts + Handle routine customer inquiries with standardized solutions, escalating complex issues as needed + Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues Value Creation / Strategic Engagement: + Proactively engage existing customers to identify and mitigate risks to ensure customer satisfaction and retention and prevent churn + Conduct frequent business reviews, either in-person or virtually, to provide insights and recommendations to enhance the customer experience + Develop and execute tailored success plans, driving adoption and maximizing ROI + Create strategies for upselling / cross-selling opportunities to drive account growth + Engage as needed with HIA to ensure customers trust and value service delivery + Assess the customers business objectives, challenges, and success metrics to ensure UPS alignment to customer needs + Regularly create QBRs/QVPs for customers Analytics / Reporting + Analyze customer mix and performance metrics to support balanced retention efforts + Stay informed on the customer's industry trends to provide strategic guidance through UPS offerings + Monitor customer mix and performance metrics to support balanced retention efforts + Update UPS DRIVE with retention data and plan next steps for churn prevention / growth Qualifications: + Strong relationship management and interpersonal skills + Exceptional communication and negotiation skills + Extensive experience in customer relationship management and customer success metrics + 5 or more years in customer success, account management, or other customer-facing roles + Proven track record of managing large, high-value accounts with high customer satisfaction or customer experience feedback + Bachelor's degree in business, marketing, or a related field (preferred) **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. **Other Criteria:** UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. **Basic Qualifications:** Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset. **This position is not available to residents of** **California** **.** **Responsibilities** **Customer Retention & Success** + Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention. + Conduct regular **account reviews** to assess customer goals, usage, and outcomes, providing actionable recommendations. + Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies. **Delivery Fulfillment** + **Facilitate service delivery** by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place. + Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers. + Partner with internal operations, instructors, and vendors to guarantee a seamless customer experience. **Account Operations** + Oversee the **day-to-day management** of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems. + Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met. + Develop and deliver account-level reporting on performance, usage, and ROI. **Growth & Lead Generation** + Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close. + Partner with Sales and Business Development to generate **qualified leads** and expand existing customer relationships. + Share customer insights and success stories to support marketing and sales initiatives. Perform miscellaneous duties as assigned **Behavioral Competencies** + Excellent written oral communication/presentation, and relationship-building skills + Strong project management and organizational skills, with the ability to juggle multiple priorities + Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen + High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics + Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business + Self-starter who provides creative and pragmatic solutions to business issues and problems + A positive, results-oriented attitude, with a sense of enthusiasm **Qualifications** + Experience in education, certification, training services, Cyber strongly preferred + Proficiency with CRM systems, reporting tools, and order processing workflows **Education and Work Experience** + Bachelor's degree in related field preferred, or equivalent work experience + 5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role **Physical and Mental Demands** + 25% travel required; this may increase where needed and may be required on short notice + Remain in a stationary position, often standing or sitting, for prolonged periods + Work extended hours when needed + Regular use of office equipment such as a computer/laptop and monitor computer screens **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _2 months ago_ _(10/21/2025 8:14 AM)_ **_Job ID_** _2025-2190_ **_\# of Openings_** _2_ **_Category_** _Sales_

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. As a Coinbase Concierge, you will serve as a primary subject matter expert for Coinbase's products, providing world-class service and support to our most valued customers. You'll join a high functioning team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We're looking for an individual who has a passion for making the customer experience seamless and phenomenal. *What you'll be doing:* * Serve as the primary touchpoint and relationship owner for selected high value Consumer customers. * Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution. * Handle requests through to resolution, including collaborating across teams of subject matter specialists. * Model an investigative mentality to help address critical customer issues at the root cause. * Represent and advocate for the customer across organizations to drive impactful changes. * Champion clear communication with internal and external partners to align on solutions and drive results. * Onboarding the customer to Coinbase and after understanding their goals, helping them understand how to set up, secure, fund and begin using their account. * Proactively monitoring their customers' accounts for any potential issues and when one is identified, either resolving it on their behalf or helping them do so. * Introducing customers to newly released features or products that they may be interested in. * Educating customers about benefits (i.e. staking, Coinbase One, etc) that they aren't currently taking advantage of, but could be. * Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase. * Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customers' trading related issues. *What we look for in you:* * FINRA License series 7 & 63 (will not initially be sponsoring licenses) * Motivated by Coinbase's mission, creating a seamless experience for our trading customers and driving product adoption. * Minimum of 2+ year of relevant experience in a financial services customer service or support role in a fast paced environment. * Advanced knowledge of the financial services industry and securities trading. * Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. * Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users. *Nice to haves:* * FINRA License Series 3, 4, 65, or 66. * Knowledge of Cryptocurrency and Coinbase Products * Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect. *Note: We are targeting candidates based in Orlando, FL at this time, but open to talking to top talent in other locations!* *Job ID: G2876* *Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)). Pay Range: $40.01-$47.07 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations*********************************** *Global Data Privacy Notice for Job Candidates and Applicants* Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required. *AI Disclosure* For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com

Customer Success Manager Description RWI Logistics is seeking a Customer Success Manager (CSM) with a strong focus on strategic account growth, customer retention, and operational excellence within the logistics and transportation industry. This role is responsible for managing key customer relationships, ensuring high service performance, identifying upsell and cross-sell opportunities, and driving long-term revenue and margin improvement. The ideal candidate is a customer-focused, data-driven account manager who thrives in a fast-paced logistics environment and excels at cross-functional collaboration with Operations, Sales, Carrier Procurement, Finance, and Technology teams. This position plays a critical role in delivering reliable freight solutions, improving customer satisfaction, and supporting sustainable business growth through proactive account management. Key Responsibilities Customer Relationship & Account Management Serve as the primary point of contact for assigned customer accounts, managing daily communication, service escalations, and long-term partnership development. Build a deep understanding of each customer's shipping network, freight lanes, service requirements, and business objectives. Conduct regular customer check-ins, Quarterly Business Reviews (QBRs), and strategic planning sessions. Proactively communicate performance metrics, service updates, and improvement recommendations that reinforce RWI's value proposition. Service Execution & Performance Oversight Collaborate with Operations, Carrier Procurement, and Capacity teams to ensure freight execution aligns with customer expectations and contractual agreements. Monitor load-level performance, service KPIs, and on-time delivery metrics daily. Identify trends, investigate service exceptions, and escalate issues as needed. Partner with leadership to develop corrective action plans for accounts experiencing service disruptions or margin pressure. Ensure accurate data entry, billing accuracy, and compliance with customer-specific SOPs. Strategic Account Growth & Revenue Expansion Identify and develop account growth opportunities through increased shipment volume, expanded lane coverage, and value-added logistics services. Support rate reviews, RFPs, bids, and proposal development in collaboration with Finance and Capacity teams. Build data-driven business cases to justify pricing strategies and account expansion initiatives. Champion value-added services such as routing guide optimization, custom reporting, and TMS utilization to improve retention and wallet share. Cross-Functional Collaboration Act as a liaison between customers and internal stakeholders across Operations, Sales, Accounting, Capacity, and Technology. Ensure internal alignment on service strategy, volume forecasts, load prioritization, and communication protocols. Lead customer onboarding, kickoff meetings, post-implementation reviews, and account transitions. Communicate changes in customer scope, expectations, or contacts across all relevant departments. Reporting & Data Analysis Manage and deliver customer performance reporting, scorecards, and dashboards. Track KPIs including on-time performance, service failures, volume trends, claims, and margin performance. Use analytics to identify risks, opportunities, and strategic shifts within customer freight networks. Support customer audits and ensure documentation is accurate and timely. Provide after-hours or weekend support as required. Qualifications Education & Experience Bachelor's degree in Business, Supply Chain, Logistics, or a related field preferred. 3-5 years of experience in logistics, transportation, freight brokerage, or customer-facing account management. Technical Skills Proficiency in Microsoft Excel, PowerPoint, and Outlook. Experience using Transportation Management Systems (TMS); MercuryGate or similar platforms preferred. Familiarity with CRM systems, BI tools, and customer reporting dashboards. Core Competencies Strong customer success, account management, and relationship-building skills. Excellent verbal and written communication skills. Analytical mindset with the ability to translate performance data into actionable strategies. Highly organized with strong time management and prioritization abilities. Proactive, collaborative, and accountable with experience working cross-functionally. Working Conditions & Physical Requirements Position is based in a general office environment. Ability to operate a computer, phone, and standard office equipment. Reasonable accommodations will be provided in accordance with ADA guidelines. Equal Opportunity Employer RWI Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

Join Our Dynamic Insurance Team - Unlock Your Potential! Are you ready to take control of your future and build a career in one of the most stable and lucrative industries? We are seeking driven individuals to join our thriving insurance team, where you'll receive top-tier training, support, and unlimited income potential. NOW HIRING: ✅ Licensed Life & Health Agents ✅ Unlicensed Individuals (We'll guide you through the licensing process!) We're looking for our next leaders-those who want to build a career or an impactful part-time income stream. Is This You? ✔ Willing to work hard and commit for long-term success? ✔ Ready to invest in yourself and your business? ✔ Self-motivated and disciplined, even when no one is watching? ✔ Coachable and eager to learn? ✔ Interested in a business that is both recession- and pandemic-proof? If you answered YES to any of these, keep reading! Why Choose Us? 💼 Work from anywhere - full-time or part-time, set your own schedule. 💰 Uncapped earning potential - Part-time: $40,000 - $60,000 /month | Full-time: $70,000 - $150,000+++/month. 📈 No cold calling - You'll only assist individuals who have already requested help. ❌ No sales quotas, no pressure, no pushy tactics. 🧑 🏫 World-class training & mentorship - Learn directly from top agents. 🎯 Daily pay from the insurance carriers you work with. 🎁 Bonuses & incentives - Earn commissions starting at 80% (most carriers) + salary 🏆 Ownership opportunities - Build your own agency (if desired). 🏥 Health insurance available for qualified agents. 🚀 This is your chance to take back control, build a rewarding career, and create real financial freedom. 👉 Apply today and start your journey in financial services! ( Results may vary. Your success depends on effort, skill, and commitment to training and sales systems. )

**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. **About the Team:** Our Services and Distribution Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers' goals with our broad set of products. We pride ourselves on fostering a supportive and innovative environment where every team member is encouraged to contribute their unique skills and expertise. Together, we strive to exceed customer expectations and drive significant business growth. **About the Role:** The Enterprise Customer Account Manager will be focused on selling into Enterprise Services and Distribution named accounts in an assigned geographic territory. This position requires an individual who can successfully build and grow existing customer relationships selling our full suite of products. A successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives. **Key Responsibilities:** + Strengthen and expand customer relationships through regular and frequent face-to-face interactions designed to drive sales growth. + Attend industry events, trade shows, and conferences relevant to your customer base. + Proactively develop, utilize, and maintain a deep understanding of the customer's industry. + Advise, consult, and support customers on best and next practices in the utilization and expansion of services. + Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. + Collaborate with internal stakeholders to develop and maintain Annual Account Plans and Relationship Maps for each assigned account. + Build strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. + Leverage your sales management team, UKG executive sponsors, and in-person meetings to strengthen these relationships. + Conduct at least two in-person business reviews with the customer annually, covering adoption, support, and roadmap discussions. + Share new product offers and innovations during business reviews to drive sales. + Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams. + Maintain accuracy of account contacts and sentiment in SFDC, including a rolling four-quarter pipeline. **Basic Qualifications:** + At least 8 years of experience driving full cycle sales management process + Proven experience with a mix of transactional and strategic deals, ranging from 9-12 month sales cycles. + Demonstrated ability to consistently exceed a $1 million+ quota year over year, maintaining a pipeline three times the quota. + Experience selling SaaS solutions, preferably in HCM, WFM, Payroll, or ERP **Preferred Qualifications:** + Proven track record of building and growing customer relationships in an Enterprise territory. + Experience building strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. + Strong consultative selling skills with the ability to understand customer/prospect business requirements. + Excellent communication and presentation skills. + Ability to work collaboratively with internal stakeholders and leverage executive relationships. + Experience with Sandler, Challenger, Powerbase Selling methodology or similar Sales methodology + Superior negotiation, written and verbal communication skills + Up to 50% travel **Equal Opportunity Employer: ** UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster (************************************************************************************************** and its **supplement** . UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . **Pay Transparency:** The base salary range for this position is $170,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *************************** It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

United Direct Solutions is looking for a new Client Success Manager to join our team! You are the main point of contact for nurturing and growing a book of existing accounts. You are the point person to gather, analyze and problem solve client needs. You translate these needs to the internal stakeholder teams in Estimating, Client Services, Production and Purchasing. You take the lead in communicating with your client contacts, building relationships, uncovering new opportunities within assigned accounts, onboarding new opportunities, resolving issues, and ultimately growing your book of business. The goal of an Inside Sales Representative is to continuously improve, and nurture existing accounts assigned to you and develop your sales skills. Work Environment + Benefits: This position has a flexible work environment between office and remote locations. United Direct Solutions equips all sales team members with the necessary technology to work effectively from anywhere. Limited travel outside of Louisville and Cincinnati as needed. Consider this opportunity your MBA in Communications. Train and build your skills across multiple disciplines both inside United Direct Solutions and externally with our clients to meet their communication goals. Be a part of the growth and dynamic culture of a well-run, established company who recognizes the power of investing in people, technology, and the future of business. Welcome to United Direct Solutions. Job Responsibilities: Generates revenue by building relationships with assigned clients. Accomplish this by assessing client needs, understanding and interpreting technical requirements, providing technical information, and developing new relationships within the account. Identify opportunities for client retention, renewals, and up-sale. Identify automation opportunities and partner with internal team to discuss best options. Remain knowledgeable about customers' business practices and functions and understand the relationship between company products/services and the appropriate needs for clients. Communicate and coordinate with internal teams to deliver solutions. Stay up-to-date with product launches and provide support to clients and the sales team. Ensure clients derive maximum value from our services by identifying new efficiencies with the Development team. Maintains CRM with notes, demos and necessary information for all assigned clients. Utilizes the Marketing Automation platform to communicate with clients. Maintains and improves quality results by following standards and recommending improved policies and procedures. Updates job knowledge by studying new product descriptions and participating in educational opportunities. Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests. Assesses competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities. Prepare and deliver effective client presentations and Quarterly Business Reviews. Manage multiple accounts; develop positive working relationships with all customer touch points. Schedule and lead postproduction lessons learned meetings. Lead efforts with requested NDA, MSA, SOW, Contracts and Pricing. Schedule and lead lunch/dinner outings with client. Schedule and lead event outings with client. Track revenue and growth through weekly / monthly / quarterly / annual analysis. Preserve customers and renew contracts Present demos on United Direct Solution services Schedule and facilitate facility tours (Louisville & Cincinnati) In state and out of state travel required Specific areas of knowledge will include: o IP Marketing/Sync o Informed Delivery o United Track o Storefront o Walk Sequence o Drop Shipping o Mail Piece Design o Manifest Mailings o Inserting Capabilities o pURLS / gURLS o Email Blasts o Document Archival and Retrieval o USPS Regulations o 2D Barcodes o Business Customer Gateway o Booklet Printing o Variable Print o File transfer- API/SFTP/ShareFile o Automation Services o Data Acquisition o And others as they become available or shift Experience: •Strong written and verbal skills •Ability to translate complex concepts and processes into simple stories •Experience in print, mail, graphic arts industry •Experience working directly with clients •Understanding of basic marketing and sales strategies EDUCATION/EXPERIENCE Bachelor's Degree plus five or more years of experience in sales or client services area; or equivalent combination of education and experience. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, have a reasonable amount of knowledge and understanding of the industry, and be proficient in Microsoft Office, with emphases on Excel, Word, and Outlook. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, co-workers, clients, and the public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.

Job DescriptionDescription: The Company: Headquartered in Louisville, Kentucky, 3DR Labs, is the largest 3D medical image post-processing lab in the U.S., provides 24/7/365 access to more than 200 expert radiologic technologists and to state-of-the-art imaging software. Founded in 2005, 3DR Labs provides services to over a thousand hospital imaging departments, stand-alone imaging centers, and radiology practices. Turnaround times for CT and MRI exams are guaranteed within hours or even minutes. 3DR Labs also offers Imaging Excellence Advisory Services where our expert imaging advisors provide creative, practical, and sustainable solutions for your most difficult department challenges. With 3DR Labs, hospital imaging leaders have access to a high level of expertise and experience a truly collaborative relationship. Visit us online at ******************* to learn more about us. We are actively searching for Client Success Manager (CSM) to join our team!! This is a REMOTE/VIRTUAL role and is open to candidates from the following states where we already have established operations: AL, AR, AZ, FL, GA, IA, IL, IN, KS, KY, LA, MI, MO, MS, NE, OH, OK, OR, PA, SC, SD, TN, TX, UT, WA, WI, WV. Summary As a Client Success Manager (CSM), your primary responsibility is to build and maintain strong, long-lasting relationships with clients. You will serve as the main point of contact between the organization and its clients, ensuring their satisfaction and success with the products or services provided. The role involves understanding clients' business needs, understanding our business, collaborating with internal teams, and proactively addressing any issues that may arise. Key Responsibilities: Client Relationship Management: Develop and nurture strong relationships with clients to understand their business objectives and challenges. Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring overall satisfaction. Onboarding and Implementation: Work closely with 3DR Implementation Specialist to help facilitate the onboarding process for new clients, ensuring a smooth transition and understanding of the product or service. Collaborate with internal teams to ensure successful implementation and deployment of products or services. Knowledge of the Services Provided: Maintain a deep understanding of the organization's services and stay informed about updates and new features. Educate clients on best practices and guidance utilizing the products or services effectively to meet their goals. Proactively identify and present opportunities for clients to expand their use of 3DR Labs' services (upselling services), ensuring alignment with their evolving needs and objectives. Account Management: Monitor and analyze client usage and engagement with the organization's offerings. Identify upsell and cross-sell opportunities to expand the scope of services and increase revenue. Demonstrate knowledge about what actions would hinder the operational processes, create contractual inconsistencies, or hurt the business. Utilize retention strategies that ensure high client retention rates. Proactively address any issues that would have a client leave. Client Advocacy with an Awareness of the Business: Act as a client advocate within the organization, conveying client feedback and needs to the relevant teams. Use business acumen to consider the bigger picture of where the clients' needs and the business' capabilities come together. Work collaboratively with sales, marketing, and product development teams to enhance the overall client experience. Show innovation in problem-solving and create opportunities that benefit both clients and the business. Performance Metrics: Achieve customer case volume adoption targets within your assigned region. Meet projected up-selling case volume targets for your assigned territory. Maintain revenue targets and case volume adoption rates for clients in your region. Drive positive client engagement and satisfaction scores, as reflected in NPS results. Track and analyze client performance metrics to identify trends, address concerns, and enhance overall satisfaction. Deliver account management outcomes that demonstrate strong business acumen, effective relationship management, and measurable results aligned with business goals. Requirements: Qualifications: Required associate degree in health science in Radiology Technology or preferred bachelor's degree in a health science or related field. Required knowledge of cross-sectional anatomy, physiology, medical terminology, and radiologic equipment. Required license: ARRT R.T. (R). Preferred CT and MR license. 2+ years of experience in a client success role with major accounts. Demonstrated ability to upsell and produce revenue growth with existing accounts. Candidates must present healthcare-related experience in customer service, account management, or similar experiences to demonstrate qualification. Proven experience in client success, account management, or similar role. Strong communication and interpersonal skills. Excellent problem-solving and negotiation abilities. Familiarity with CRM software and client success tools. Ability to work collaboratively with cross-functional teams. Results-driven with a focus on meeting and exceeding client expectations. Preferred bachelor's degree in business, sales, marketing, or a related field. Preferred experience using Excel formulas, sorting, and pivot tables. Power BI a plus. Preferred experience in a sales and upselling environment. Preferred experience using Salesforce software or CRM software. The ability to travel up to 20 % of the time is required Personal Attributes: Client-focused mindset balanced with business needs. Proactive and self-motivated. Strong organizational and time management skills. Adaptability and ability to thrive in a fast-paced environment. Team player with a collaborative approach. Ability to have difficult conversations with a win-win approach. EEO We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, age, veteran status, or disability status. We require an inclusive environment free from discrimination and harassment.

United Direct Solutions is looking for a new Client Success Manager to join our team! You are the main point of contact for nurturing and growing a book of existing accounts. You are the point person to gather, analyze and problem solve client needs. You translate these needs to the internal stakeholder teams in Estimating, Client Services, Production and Purchasing. You take the lead in communicating with your client contacts, building relationships, uncovering new opportunities within assigned accounts, onboarding new opportunities, resolving issues, and ultimately growing your book of business. The goal of an Inside Sales Representative is to continuously improve, and nurture existing accounts assigned to you and develop your sales skills. Work Environment + Benefits: This position has a flexible work environment between office and remote locations. United Direct Solutions equips all sales team members with the necessary technology to work effectively from anywhere. Limited travel outside of Louisville and Cincinnati as needed. Consider this opportunity your MBA in Communications. Train and build your skills across multiple disciplines both inside United Direct Solutions and externally with our clients to meet their communication goals. Be a part of the growth and dynamic culture of a well-run, established company who recognizes the power of investing in people, technology, and the future of business. Welcome to United Direct Solutions. Job Responsibilities: Generates revenue by building relationships with assigned clients. Accomplish this by assessing client needs, understanding and interpreting technical requirements, providing technical information, and developing new relationships within the account. Identify opportunities for client retention, renewals, and up-sale. Identify automation opportunities and partner with internal team to discuss best options. Remain knowledgeable about customers' business practices and functions and understand the relationship between company products/services and the appropriate needs for clients. Communicate and coordinate with internal teams to deliver solutions. Stay up-to-date with product launches and provide support to clients and the sales team. Ensure clients derive maximum value from our services by identifying new efficiencies with the Development team. Maintains CRM with notes, demos and necessary information for all assigned clients. Utilizes the Marketing Automation platform to communicate with clients. Maintains and improves quality results by following standards and recommending improved policies and procedures. Updates job knowledge by studying new product descriptions and participating in educational opportunities. Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests. Assesses competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities. Prepare and deliver effective client presentations and Quarterly Business Reviews. Manage multiple accounts; develop positive working relationships with all customer touch points. Schedule and lead postproduction lessons learned meetings. Lead efforts with requested NDA, MSA, SOW, Contracts and Pricing. Schedule and lead lunch/dinner outings with client. Schedule and lead event outings with client. Track revenue and growth through weekly / monthly / quarterly / annual analysis. Preserve customers and renew contracts Present demos on United Direct Solution services Schedule and facilitate facility tours (Louisville & Cincinnati) In state and out of state travel required Specific areas of knowledge will include: o IP Marketing/Sync o Informed Delivery o United Track o Storefront o Walk Sequence o Drop Shipping o Mail Piece Design o Manifest Mailings o Inserting Capabilities o pURLS / gURLS o Email Blasts o Document Archival and Retrieval o USPS Regulations o 2D Barcodes o Business Customer Gateway o Booklet Printing o Variable Print o File transfer- API/SFTP/ShareFile o Automation Services o Data Acquisition o And others as they become available or shift Experience: •Strong written and verbal skills •Ability to translate complex concepts and processes into simple stories •Experience in print, mail, graphic arts industry •Experience working directly with clients •Understanding of basic marketing and sales strategies EDUCATION/EXPERIENCE Bachelor's Degree plus five or more years of experience in sales or client services area; or equivalent combination of education and experience. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, have a reasonable amount of knowledge and understanding of the industry, and be proficient in Microsoft Office, with emphases on Excel, Word, and Outlook. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, co-workers, clients, and the public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.

A Waystar Client Success Manager (CSM) must effectively deliver and advise on best practice workflow and provide proactive service that measurably simplify and unify our clients' revenue cycle. WHAT YOU'LL DO * Serve as an operational point-of-contact, advocate, problem solver, and trusted advisor for defined set of clients * Partner with clients to proactively improve client health and satisfaction by monitoring key metrics (performance, level of adoption, satisfaction, etc.) and develop strong relationships to uncover expansion opportunities * Effective demonstration of Waystar's value proposition with key influencers and decision makers to include but not limited to client's Directors and Managers * Establish a metrics framework based on Waystar best practice to measure, monitor, and communicate total value delivered through use of Waystar technology * Work cross-functionally with Waystar Support, Solution Adoption, Sales, and others to achieve client participation in the Waystar reference and marketing programs, insure renewal, and annual booking plans * Effective demonstration of Waystar's RCM technologies * Identify and quantify product feedback (enhancements and areas for improvement) to assist in driving product strategy * Lead and/or participate in status calls at a defined cadence (weekly to monthly) with all assigned clients * Travel independently or as a team for on-site Executive business reviews to strengthen relationships, review key performance metrics, and identify opportunities to further align results * Consistently identify opportunities to improve processes and conduct data analysis to identify root cause * Provide ongoing training and development * Manage daily activity within Salesforce CRM system * Perform other duties and projects as assigned by Client Success leadership WHAT YOU'LL NEED * 4-year bachelor's degree * 3+ years of analyst/project management/account management experience in healthcare software or consulting environment * Experience building and managing relationships, including interacting with all levels of management (both internally and client-focused) * Project management experience (e.g. lead meetings, draft status reports, develop & manage project plans, track issues/risk logs, develop & monitor resource plans, etc.) * Understand the vocabulary used in a healthcare and revenue cycle operations * Experience with root cause analysis, including the skill and experience to troubleshoot and investigate issues * Ability to execute and prioritize a large number of tasks in a fast-paced environment * Ability to work independently and to participate in cross-functional teams * Possess process and change management skills * Subject matter expertise and dedication to remaining current with industry changes * Outstanding communication (written and oral) and interpersonal skills * Proficient in Microsoft Office applications, specifically Excel, PowerPoint, and Word * Hands on experience with PM/HIS systems preferred (e.g. Epic, Cerner, etc.) * Excellent phone and presentation skills * SQL experience/knowledge strongly preferred * Ability and willingness to travel up to 75% of the time to client sites, corporate meetings, and conferences/seminars ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS * Competitive total rewards (base salary + bonus, if applicable) * Customizable benefits package (3 medical plans with Health Saving Account company match) * We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays * Paid parental leave (including maternity + paternity leave) * Education assistance opportunities and free LinkedIn Learning access * Free mental health and family planning programs, including adoption assistance and fertility support * 401(K) program with company match * Pet insurance * Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

What you'll do Develop & / or Maintain relationships with Sage, NetSuite & channel resources and leadership, as well as 3rd party partners. Perform outbound contact to Sage, NetSuite & Channel resources to collaborate on existing customer renewal portfolios. Generate new service opportunities from existing clients. Identify current Sage customers, interested in moving to a new platform. Acquire and maintain a working knowledge of the complete capabilities of Sage, NetSuite, Adaptive Insights, and 3rd Party Products & Services. Work collaboratively with Oasis personnel, partners, Oasis events user Groups, and cross-departmental stakeholders to address customer escalations. Maintain an active pipeline of forecasted renewals to meet quarterly & annual quota objectives. Work collaboratively with marketing to generate positive reviews, client testimonials, referrals and other successful marketing activities, including but not limited to Oasis events and user Groups. Conduct customers post-sales activities through webinars and other events. Follow up to evaluate the success of the implementation & 3rd party projects. Participate & organize customers through reviews. , Qualifications Minimum of 2-5 years in customer success, account management, or a related client-facing role. Exceptional verbal and written communication skills, with the ability to build strong relationships with clients and internal teams. Ability to manage multiple accounts, track key metrics, and ensure customer satisfaction. Comfortably using CRM software (e.g., Salesforce, HubSpot, or similar) and other customer engagement tools. Bachelor's degree in business, Communications, Marketing, or a related field preferred.

Join GardaWorld as a Security Client Services Manager - Where Service Excellence Meets Impact! As a Security Client Services Manager, you'll be the trusted link between our clients and our organization, ensuring they receive an exceptional experience that reflects GardaWorld's reputation as the industry's premier security partner. In this role, you'll champion service quality, strengthen client relationships, and help drive account success through proactive communication, problem-solving, and operational insight. We're looking for a leader who not only understands numbers but also understands people, who can interpret financial reports, build credibility quickly, and consistently demonstrate honesty, reliability, and professionalism. If you're ready to make a meaningful impact and elevate the standard of client service, this is your opportunity to do it with a global industry leader. What's in it for You * Competitive Salary: $60,000 per year * Work Site Location: Louisville, KY * Set Schedule: Monday through Friday, 8:00 a.m. To 5:00 p.m. This position may require working long hours and on weekends. * Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options. * Career Growth: Career growth opportunities at GardaWorld * Travel: Daily in-person visits to various client sites throughout the market. Your Responsibilities as Client Services Manager * Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards * Develop and maintain effective relationships with clients and employees and serve as the liaison between GardaWorld, our clients, and our assigned staff * Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction * Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts * Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as GardaWorld policy, providing assistance when necessary, and initiating corrective action as required * Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit * Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports * Ensure 100% compliance with all federal, state, and local regulations in assigned accounts. * Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts. * Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of the department and services performed. * Ensure progressive discipline is followed on all corrective actions. * Perform other duties as assigned. (Must always be included) Your Qualifications: * Authorized to work in the United States * Able to pass an extensive screening process * A college degree in business or a related field, or equivalent work experience * Must possess a valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards. * Minimum 1 year management experience; 3 years preferred * Must have experience overseeing multiple sites * Must have leadership experience Your Skills and Competencies: * Operational Oversight & Accountability * Client-Centric Communication & Relationship Building * Team Leadership & Performance Management * Attention to Detail & Situational Awareness * Administrative & Analytical Proficiency GardaWorld: Make the World a Safer Place In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers. GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry. It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment. Qualifications Education

Requirements Sales Representative Requirements: First experience in B2B sales or account management, ideally with international exposure. Knowledge of the horse racing industry (contacts in the US would be a big plus) Excellent interpersonal skills, autonomy, organizational capabilities, and digital savviness. Strong communication and consultative selling skills. Fluent in English (Spanish is a plus). Sales Representative Benefits: You will also be provided with a company car + a gas card + iPhone and iPad We will cover 100% of your personal health insurance costs through our carrier (medical, dental and vision), in addition to your base pay and commission We offer a 6 week training program, and tailored continuous training and support 401k Sales Representative Salary: The salary for this position ranges between $40,000 - $55,000, depending on experience. There is additional compensation provided if sales targets are met. Salary Description $40,000-$55,000 / year

Job DescriptionSalary: $16 per hour plus BONUS! Burn Boot Camp Client Experience Manager (CEM) Hours: MondayFriday, 5:00 AM12:00 PM (approx.) Some evenings required between 4:00 PM7:00 PM Some Saturdays required between 6:00 AM10:00 AM Position Overview The Client Experience Manager (CEM) oversees all aspects of the client experience once a client has entered the gym. This role ensures an exceptional in-gym experience, manages daily operations, and maintains communication across all staff and leadership teams. The CEM also oversees gym maintenance and communicates any repair needs to the Franchise Partner (FP). As Burn Boot Camp continues to evolve, responsibilities may adapt to meet new demands, improve performance, and increase operational efficiency. The CEM works closely with the Head Trainer and Franchise Partner (FP) and provides leadership to the Burn Ambassadors and Childcare Staff. Meetings Bi-weekly: CEM, Head Trainer, and FP Monthly: CEM, Head Trainer, and FP Gym Operations Communicates with FP regarding maintenance or repair needs. Ensures gym cleanliness by enforcing daily/weekly cleaning checklists. Works a minimum of three in-gym shifts per week, with at least two PM shifts monthly, excluding promotional periods when full in-gym presence is required. Completes quarterly member account audits. Inputs and updates monthly trainer schedules in MindBody (MB). Ensures all staff uphold Burn Boot Camp standards and responsibilities. Identifies operational gaps, proposes solutions, and communicates them to leadership. Staff Management Manages staff scheduling through When I Work (WIW). Reviews and corrects missing punches/edits in WIW before payroll submission. Oversees staff training, meetings, and follow-ups as needed. Communicates new policies, updates, and processes to staff. Acts as the primary contact for staff inquiries. Identifies hiring needs; interviews and hires new staff. Ensures onboarding checklists, training schedules, and all new hire paperwork are completed and submitted to the FP. Partners with FP on staff terminations and system deactivations. Provides disciplinary guidance in collaboration with the FP. Covers shifts when needed to ensure the client experience is never compromised. Maintains consistent one-on-one engagement with staff to ensure awareness of internal updates, events, and promotions. Ensures trial trackers are updated daily by Burn Ambassadors. Follows up with the Head Trainer on trial clients and updates the client log accordingly. Retail Management Manages inventory transfers between home gyms. Conducts and verifies monthly retail inventory audits. Updates retail markdowns and provides input on promotional opportunities. Confirms receipt and accuracy of new retail orders, communicating issues to the FP. Verifies that new retail quantities are properly entered into the system. Client Communications Acts as the primary contact for client inquiries and ensures proper follow-up by the appropriate team members. Texts all new Saturday clients. Runs weekly Last Visit reports and contacts clients who have not recently attended. Completes all follow-ups assigned in MB, logging updates in both the Trial Tracker and Client Log. Leads and participates in client engagement events, both in and out of the gym. Assists in planning and executing future events.

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017

United Direct Solutions is looking for a new Client Success Manager to join our team! You are the main point of contact for nurturing and growing a book of existing accounts. You are the point person to gather, analyze and problem solve client needs. You translate these needs to the internal stakeholder teams in Estimating, Client Services, Production and Purchasing. You take the lead in communicating with your client contacts, building relationships, uncovering new opportunities within assigned accounts, onboarding new opportunities, resolving issues, and ultimately growing your book of business. The goal of an Inside Sales Representative is to continuously improve, and nurture existing accounts assigned to you and develop your sales skills. Work Environment + Benefits: This position has a flexible work environment between office and remote locations. United Direct Solutions equips all sales team members with the necessary technology to work effectively from anywhere. Limited travel outside of Louisville and Cincinnati as needed. Consider this opportunity your MBA in Communications. Train and build your skills across multiple disciplines both inside United Direct Solutions and externally with our clients to meet their communication goals. Be a part of the growth and dynamic culture of a well-run, established company who recognizes the power of investing in people, technology, and the future of business. Welcome to United Direct Solutions. Job Responsibilities: Generates revenue by building relationships with assigned clients. Accomplish this by assessing client needs, understanding and interpreting technical requirements, providing technical information, and developing new relationships within the account. Identify opportunities for client retention, renewals, and up-sale. Identify automation opportunities and partner with internal team to discuss best options. Remain knowledgeable about customers' business practices and functions and understand the relationship between company products/services and the appropriate needs for clients. Communicate and coordinate with internal teams to deliver solutions. Stay up-to-date with product launches and provide support to clients and the sales team. Ensure clients derive maximum value from our services by identifying new efficiencies with the Development team. Maintains CRM with notes, demos and necessary information for all assigned clients. Utilizes the Marketing Automation platform to communicate with clients. Maintains and improves quality results by following standards and recommending improved policies and procedures. Updates job knowledge by studying new product descriptions and participating in educational opportunities. Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests. Assesses competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities. Prepare and deliver effective client presentations and Quarterly Business Reviews. Manage multiple accounts; develop positive working relationships with all customer touch points. Schedule and lead postproduction lessons learned meetings. Lead efforts with requested NDA, MSA, SOW, Contracts and Pricing. Schedule and lead lunch/dinner outings with client. Schedule and lead event outings with client. Track revenue and growth through weekly / monthly / quarterly / annual analysis. Preserve customers and renew contracts Present demos on United Direct Solution services Schedule and facilitate facility tours (Louisville & Cincinnati) In state and out of state travel required Specific areas of knowledge will include: o IP Marketing/Sync o Informed Delivery o United Track o Storefront o Walk Sequence o Drop Shipping o Mail Piece Design o Manifest Mailings o Inserting Capabilities o pURLS / gURLS o Email Blasts o Document Archival and Retrieval o USPS Regulations o 2D Barcodes o Business Customer Gateway o Booklet Printing o Variable Print o File transfer- API/SFTP/ShareFile o Automation Services o Data Acquisition o And others as they become available or shift Experience: •Strong written and verbal skills •Ability to translate complex concepts and processes into simple stories •Experience in print, mail, graphic arts industry •Experience working directly with clients •Understanding of basic marketing and sales strategies EDUCATION/EXPERIENCE Bachelor's Degree plus five or more years of experience in sales or client services area; or equivalent combination of education and experience. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, have a reasonable amount of knowledge and understanding of the industry, and be proficient in Microsoft Office, with emphases on Excel, Word, and Outlook. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, co-workers, clients, and the public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.

Join GardaWorld as a Security Client Services Manager - Where Service Excellence Meets Impact! As a Security Client Services Manager, you'll be the trusted link between our clients and our organization, ensuring they receive an exceptional experience that reflects GardaWorld's reputation as the industry's premier security partner. In this role, you'll champion service quality, strengthen client relationships, and help drive account success through proactive communication, problem-solving, and operational insight. We're looking for a leader who not only understands numbers but also understands people, who can interpret financial reports, build credibility quickly, and consistently demonstrate honesty, reliability, and professionalism. If you're ready to make a meaningful impact and elevate the standard of client service, this is your opportunity to do it with a global industry leader. What's in it for You Competitive Salary: $60,000 per year Work Site Location: Louisville, KY Set Schedule: Monday through Friday, 8:00 a.m. To 5:00 p.m. This position may require working long hours and on weekends. Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options. Career Growth: Career growth opportunities at GardaWorld Travel: Daily in-person visits to various client sites throughout the market. Your Responsibilities as Client Services Manager Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards Develop and maintain effective relationships with clients and employees and serve as the liaison between GardaWorld, our clients, and our assigned staff Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as GardaWorld policy, providing assistance when necessary, and initiating corrective action as required Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports Ensure 100% compliance with all federal, state, and local regulations in assigned accounts. Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts. Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of the department and services performed. Ensure progressive discipline is followed on all corrective actions. Perform other duties as assigned. (Must always be included) Your Qualifications: Authorized to work in the United States Able to pass an extensive screening process A college degree in business or a related field, or equivalent work experience Must possess a valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards. Minimum 1 year management experience; 3 years preferred Must have experience overseeing multiple sites Must have leadership experience Your Skills and Competencies: Operational Oversight & Accountability Client-Centric Communication & Relationship Building Team Leadership & Performance Management Attention to Detail & Situational Awareness Administrative & Analytical Proficiency GardaWorld: Make the World a Safer Place In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers. GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry. It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.