Customer success manager jobs in Laguna Niguel, CA - 949 jobs
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Head of Customer Success
Capitalizeus
Customer success manager job in Newport Beach, CA
Capitalize is transforming the $6 trillion commercial real estate (CRE) debt market with AI-driven technology that enhances transparency, improves lead quality, and accelerates deal efficiency. We empower capital markets, investment sales, lenders, and investors with the data and technology needed to fuel revenue growth and enable smarter decision-making. Join us in reshaping the future of CRE finance through AI and innovation.
Summary
Comp: $90K-$120K base + 20-30% bonus
Location: Preferred in Newport Beach, CA (open to hybrid across LA / OC / San Diego)
Capitalize.io is one of the fastest-growing AI/proptech companies in commercial real estate. We help commercial mortgage brokers, lenders, investment-sales brokers, and CRE investors source new deals using real-time liens, maturities, SREO portfolios, borrower contact data, distress signals, and AI-driven matching. 300+ companies rely on Capitalize today - and we're scaling fast.
We're hiring a high-performing, analytical, PLG-native Head of CustomerSuccess to take full ownership of the customer lifecycle. This person will drive activation, adoption, retention, and expansion across a high-velocity book of SMB and mid-market accounts.
Core Responsibilities
Reduce churn by building proactive engagement, renewal, and risk-mitigation processes
Increase adoption via hands-on onboarding, scalable training, and customer education
Drive seat expansion & PQLs by identifying usage gaps and spotting product-qualified signals
Build repeatable playbooks for onboarding, lifecycle management, health scoring, renewals, and QBRs
Work cross-functionally with Product to relay customer feedback and influence roadmap
Partner with Sales to optimize handoffs, expansion workflows, and commercial strategy
Implement systems, dashboards, and analytics to track health, activation, NRR, and usage
Own renewals, churn metrics, customer satisfaction, and lifecycle KPIs
Build and manage onboarding sequences, lifecycle nudges, and automated touchpoints
Improve help center content, documentation, and customer training materials
Handle customer escalations with urgency and professionalism
What We're Looking For
3-6 years in SaaS CustomerSuccess or Account Management
Experience in product-led or hybrid PLG SaaS environments
HubSpot power user (workflows, filters, lifecycle automations, sequences; certified is a plus)
Highly analytical - comfortable using dashboards to identify risk, guide strategy, and optimize retention
Strong process-builder: can create scalable onboarding, lifecycle, and expansion frameworks
Proven examples of improving activation, retention, or expansion
Player-coach mentality - willing to execute while building the long-term CS function
Excellent communication skills; collaborative with Sales, Product, and founders
Industry fit preferred: CRE data, proptech, financial data platforms, or data-heavy SaaS
Preferably located near Newport Beach HQ (hybrid options available across LA/OC/SD)
Competitive Compensation : Base salary with lucrative commission structure.
Professional Development : Opportunities for career growth and advancement.
Work Environment : Collaborative and innovative company culture with a focus on employee well-being and work-life balance.
Capitalize provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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$90k-120k yearly 2d ago
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Automotive Tool Sales/Route Manager - Full Training
Mac Tools 4.0
Customer success manager job in Ontario, CA
Invest in Your Success with Mac Tools
Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle.
As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds.
Key Benefits of Mac Tools Franchise Ownership
Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada.
Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more.
World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters.
Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc.
Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world.
Financial Flexibility: Explore various financing options to fit your needs.
Financial Requirements
To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options.
Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases.
Ready to Take the Next Step?
Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise?
Complete our quick mobile application to start your journey towards financial independence.
Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand.
Mac Tools , a division of Stanley Black & Decker Inc.
5195 Blazer Parkway
Dublin, Ohio 43017
$45k-52k yearly est. 15d ago
Outside Sales Account Manager
Homeguard Incorporated 3.8
Customer success manager job in Alhambra, CA
Immediate Opening - Outside Account Manager
(San Gabriel Valley - LA County)
Earnings: $90,000 - $140,000
Are you a networking pro who loves meeting new people and building lasting relationships? Do you thrive on being out in the field, creating connections, and having direct control over your income and success? If you're ready to make a real impact in the real estate industry, we want YOU on our team!
What You'll Be Doing
Your car is your office (Monday-Friday 8:00 AM-5:00 PM), and no two days are the same. You'll represent HomeGuard by being the face of our brand at association meetings, networking events, and real estate offices throughout Orange County.
Build relationships with real estate professionals.
Promote our top-tier inspection and disclosure services.
Drive sales and grow your territory through consistent follow-up and office visits.
Manage a busy schedule of appointments, follow-ups, and inspection orders, a master multitasker who meets and exceeds sales goals, while maintaining client needs.
Collaborate with a strong support team using a proven sales strategy.
Stay organized while handling multiple priorities like a pro.
Who We're Looking For
✅ Outgoing, driven, and not afraid to ask for the sale
✅ A self-starter who loves being on the road and owning their territory
✅ A natural communicator and confident presenter
✅ Experience in real estate (a huge plus!)
✅ Bilingual? Fluency in one or more of the following languages strongly preferred: Mandarin, Cantonese, Korean, Vietnamese.
✅ Social media savvy - ready to record, post, and brand yourself daily
✅ Must have a valid CA driver's license and a reliable vehicle
Perks & Benefits
Company-issued iPad & iPhone
Car allowance + mileage & expense reimbursements
Medical, Dental & Vision coverage
Growth opportunities with a reputable, expanding company
$90k-140k yearly 4d ago
Commercial Banking Relationship Manager III
First Bank 4.6
Customer success manager job in El Segundo, CA
The Commercial Loann Officer III Independently handles all relationship types including the most complex loans. This role will specialize in our C&I business primarily.
Responsibilities:
Knowledgeable of all bank products and sells same to customers and prospects, including Cash Management, Trust, Brokerage, Leasing and International Services.
Typical loan portfolio generated and serviced is greater than $20-30 million ($50+ in real estate groups)
Calls on prospective and existing clients to generate loans, deposits, fees and electronic banking services
Analyzes financial statements and business conditions to deduce a credit decision
Interacts with branch personnel to identify prospective business clients and makes joint calls with branch managers or other bank representatives
Prepares loan narratives for presentation to Senior Management
Develops, approves and services all types of secured and unsecured loans
Assumes full responsibility for quality, completeness and accuracy of all loan documentation in the loan portfolio, ensuring that loans meet the criteria.
Ensures that the loan portfolio has a minimum number of loan workouts, watch list credits or maturing loans
Contributes to Bank's overall management objectives by participating in meetings and supporting Bank goals
Utilizes sales and product knowledge to effectively cross-sell products to new or existing customers or to refer new or existing customers to other areas of the bank
Bachelors Degree, required; preference for Finance/Economics or related business field, preferred
A minimum of five plus years' experience in Commercial Lending, preferably in a C&I banking environment
Demonstrated proficiency in Microsoft Office Suite, specifically in Excel
Excellent written and oral communication skills
Strong local community involvement strongly, highly preferred
$50 hourly 1d ago
Customer Service & Sales Manager
Cathay Bank-Headquarters 4.4
Customer success manager job in Rancho Cucamonga, CA
People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.
Apply today!
What our team members are saying:
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Learn more about us at cathaybank.com
GENERAL SUMMARY
Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering with related Cathay department colleagues to proactively provide services for customers. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch.
DIRECT REPORTS
The incumbent supervises Relationship Bankers and all Operations staff (depending on the branch's staffing requirements)
ESSENTIAL FUNCTIONS
Service and Sales Responsibilities:
Interact in an effective and professional manner with all levels of bank personnel, corporate and bank clients demonstrating commitment to quality and extraordinary customer service
Ensure staff are actively profiling customers during new account and teller transaction process to identify cross sell opportunities to meet customer needs/requirements
Responsible for developing and tracking individual performance goals. Develop coaching and mentoring process for staff to ensure their performance meets bank customer service, sales, and operational requirements
Establish and manage achievement of assigned team and individual sales production goals
Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services
Support business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals
May register as MLO (Mortgage Loan Originator)- based on branch/market needs, to support loan inquiries, interview loan applicants, and assist with loan related functions
Represent the bank by actively participating in outside civic/community affairs, business/ industry-related organizations and other professional activities as appropriate
Operations, Management & Administration Responsibilities:
Direct the operations functions of the branch. This encompasses the full knowledge of branch functions which include- new accounts, teller operations and safe box. The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch
Ensure that the branch consistently complies with all bank policies/procedures, banking regulations and meets satisfactory audit rating. Implement appropriate controls and oversight for any identified deficiencies
Ensure sound operating conditions are maintained in the branch by utilizing the daily and monthly operational and reporting reviews along with completion of required branch certifications
Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customer service requirements. Work with Branch Manager and Regional management on effective staff deployment and utilization
Ensure performance reviews/evaluations of the branch's non-officer staff and officers as assigned, are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer service skills and sales/referral activities
Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews. Approve employee daily time records, work assignments, vacations, sick pay, etc.
May serve as Safety and/or Security Officer for the branch
QUALIFICATIONS
College degree a plus.
Three to five years' experience in a similar capacity with management/supervisory responsibilities. Comprehensive knowledge of all aspects of branch service functions.
Thorough knowledge of bank policies and procedures.
General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures.
Direct sales experience desired.
Computer experience (Microsoft Word, Excel, Outlook) required.
Good management skills with emphasis on planning, organization and scheduling.
Excellent verbal and written communication skills.
Bi-lingual English and Chinese (Mandarin or Cantonese) preferred.
OTHER DETAILS
$26.44 - $31.25 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.
Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster:
Poster- English
Poster- Spanish
Poster- Chinese Traditional
Poster- Chinese Simplified
Cathay Bank endeavors to make **************************** to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
$26.4-31.3 hourly 3d ago
Hospital Sales Manager
Ameripharma
Customer success manager job in Laguna Hills, CA
AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.
AmeriPharma's Benefits
Full benefits package including medical, dental, vision, life that fits your lifestyle and goals
Great pay and general compensation structures
Employee assistance program to assist with mental health, legal questions, financial counseling etc.
Comprehensive PTO and sick leave options
401k program
Plenty of opportunities for growth and advancement
Company sponsored outings and team-building events
Casual Fridays
Job Summary
We are seeking an experienced and driven Hospital Sales Manager to lead our growth in TPN (Total Parenteral Nutrition) and IVIG (Intravenous Immunoglobulin) therapies. The ideal candidate will be an energetic, self-motivated, and customer-centric professional with a proven track record of hospital sales success, excellent clinical knowledge, and strong relationship-building skills. This role requires flexibility for regional travel, the ability to engage with hospital decision-makers, and the expertise to drive sales in a highly competitive specialty market.
Duties and Responsibilities
Business Development & Sales
Develop and execute a territory sales strategy to drive TPN and IVIG utilization in hospitals, health systems, and infusion centers.
Identify, target, and build strong relationships with Hospitals, physicians , pharmacists, infusion directors, nurses, and procurement teams.
Meet and exceed quarterly and annual sales goals, market share targets, and revenue objectives.
Account Management
Serve as the primary point of contact for assigned hospital accounts.
Deliver exceptional customer support and clinical education to ensure long-term loyalty.
Maintain deep knowledge of hospital formularies, P&T processes, and reimbursement pathways.
Clinical & Market Expertise
Demonstrate in-depth knowledge of TPN, IVIG, related therapies, and competitive products.
Provide clinical presentations, product training, and in-services to hospital staff.
Stay current with industry trends, clinical guidelines, reimbursement changes, and regulatory compliance.
Collaboration & Reporting
Work closely with marketing, medical affairs, and market access teams to implement strategic initiatives.
Track performance using CRM tools, pipeline management, and territory analytics.
Provide regular reports on sales activity, forecasts, and competitive intelligence to leadership.
Required Qualifications
Minimum 3 years of proven sales experience in hospital with existing professional relationship and connections, infusion, specialty pharmacy, or biotech/biologics sales.
Prior experience with TPN, IVIG, or specialty biologics is a must.
Bachelor's degree in Life Sciences, Business, Pharmacy, or related field. (Advanced degree is a plus.)
Demonstrated ability to open hospital accounts, navigate formulary inclusion, and influence P&T committee decisions.
Excellent presentation, negotiation, and closing skills.
High level of energy, professionalism, and resilience in a fast-paced, competitive market.
Willingness to travel 50-70% of the time within assigned territory.
Strong customer-first mindset with the ability to deliver solutions that improve patient outcomes.
Proficiency with CRM platforms (Salesforce or similar) and Microsoft Google Suite.
What We Offer
Competitive base salary + uncapped commission
Comprehensive benefits package (medical, dental, vision, 401k)
Company car allowance / mileage reimbursement
Ongoing sales training, product education, and leadership development
Career growth opportunities within a rapidly expanding specialty therapy market
AmeriPharma's Mission Statement
Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care!
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.
EEO Statement
The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or based on disability or any other legally protected class.
$54k-105k yearly est. 4d ago
Liquidation Sales Manager
Lunada Bay Tile 3.9
Customer success manager job in Torrance, CA
The Inventory Liquidation Sales Manager is responsible for converting discontinued Ciao Bella Tile inventory into cash through targeted buyer development, cold outreach, and warehouse-based selling in Torrance, CA. The role can be full-time or part-time but must be physically based in the Torrance, CA area, with base salary plus commission tied to results on discontinued inventory. This position focuses on identifying and building a base of bulk and repeat buyers, then driving quick transactions either via phone/email or on-site visits where buyers review lots and make decisions on the spot. E‑commerce support exists but is secondary to direct selling and relationship-building with high-value buyers.
Key responsibilities include:
Discontinued inventory focus (Ciao Bella)
Own liquidation planning and selling for all designated discontinued Ciao Bella Tile inventory, working from lists provided by Operations and Leadership (no responsibility for deciding what is discontinued).
Recommend pricing and markdown strategies for discontinued SKUs (by pallet, lot, bundle, or unit) within agreed margin and floor-price guidelines.
Buyer development and outreach
Research, build, and maintain a targeted list of liquidation buyers: fabricators, installers, builders, outlet stores, jobsite buyers, and secondary-market dealers able to take larger or recurring lots.
Proactively cold call and email prospective buyers, schedule appointments, and conduct consistent follow-up to convert prospects into regular liquidation customers.
Develop deeper relationships with key buyers by understanding their preferred products, quantities, price points, and buying cycles, then aligning future discontinued lots to those needs.
Warehouse-based selling and events
Plan and execute warehouse-based selling at the Torrance facility, including “yard-sale” style days, pallet sales, or auction-style events to move concentrated volumes of discontinued inventory quickly.
Host buyers on-site, walk them through discontinued lots, negotiate within approved guidelines, and close deals efficiently while ensuring proper paperwork and payment handling.
Digital and e‑commerce coordination
Collaborate with the existing e‑commerce resource to list select discontinued Ciao Bella Tile lots on appropriate digital platforms, focusing on accuracy and clear value propositions.
Use inbound interest from digital channels as a lead source, steering qualified prospects toward larger or repeat-quantity purchases when possible.
Reporting and performance tracking
Provide weekly or biweekly updates on discontinued inventory sold under the Ciao Bella brand, revenue and margin generated, and pipeline of active opportunities.
Track effectiveness of cold outreach, warehouse-based events, and digital leads, and recommend adjustments to maximize sell-through of discontinued SKUs.
Qualifications
3+ years in inside sales, account management, or inventory-related roles; experience in tile, flooring, building materials, or distribution strongly preferred.
Strong written and verbal English communication skills.
Required Skills
Proven success in outbound selling, including cold calling, lead generation, and closing B2B deals.
Comfortable working on-site in a warehouse environment and interacting directly with buyers during visits and events.
Strong organization and follow-through, with the ability to manage a pipeline, maintain structured buyer and deal data, and run consistent follow-up.
Clear and professional communicator who can represent the Ciao Bella Tile brand while still moving volume on discontinued product.
Self-directed, persistent, and energized by building a book of liquidation business from discontinued inventory.
Preferred Skills
Experience in the building materials industry.
Pay range and compensation package
Base salary: Competitive and commensurate with experience in B2B sales and/or inventory-related roles in building materials or similar industries; may be structured appropriately for full-time or part-time employment. Full-time salary range: $50,000 - $70,000
Commission: Sales Commission in addition to base salary.
Location: Torrance, CA area - must be regularly on-site at the Torrance warehouse.
Reports to: Chief Operating Officer.
Lunada Bay Tile is an Equal Opportunity Employer committed to building a diverse workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected status.
$50k-70k yearly 4d ago
Customer Success Manager
Pivot Interiors, Inc.
Customer success manager job in Costa Mesa, CA
Job Description
PIVOT INTERIORS
Our organization includes a strategic team of big thinkers and creatives who truly work interdependently. Whether designing projects for our innovative clients, developing multi-pronged marketing strategies, or delivering a preeminent customer experience, we are constantly finding ways to underscore our promise to partner with our clients to make inspiring spaces that unlock their people's greatest potential. The pace is fast, and the learning is constant…but as part of a team this driven, the possibilities are endless.
Your Role at Pivot
Pivot creates workplace environments to enable people to do their best work and as CustomerSuccessManager, you will be responsible for the successful outcome of these projects. You will act as the primary point of contact for the customer, guiding final selections and maintaining project schedules, and ensuring the best outcome. You will liaise with your internal project team members to ensure that all deliverables and deadlines are met. You will act as an advocate for the customer, communicating feedback and status updates to the internal team and leadership.
In Addition, You Will
Foster and manage strong relationships with clients.
Execute successful handoff from Business Developer and work with the project team to define the scope for assigned projects, plan required resources, and schedule, and manage project execution and project close-out including punch items.
Confirm project pricing including discounting and margins, leveraging all budget quoting tools and platforms.
Perform special analysis and/or planning (site verification, phasing of product for order entry, request installation quotes, etc.).
Responsible for accurate specifications; fabrics, finishes, and discounting (within margin guidelines), on all final proposals submitted to clients.
Communicate to the project team (internal and external partners) the final schedule (including lead times), scope of services, and project description to ensure clarity and understanding for excellent project execution.
Communicate and sell design, installation, project management, and other services as appropriate.
Execute project management, following standard project management processes and guidelines.
Work with Sales Operations Director to determine when additional Project Management department assistance is needed and scope of additional support.
Represent Pivot Interiors at client project/construction meetings with the contractor, client, and building management parties.
Facilitate changes to the scope of work and obtain approved change orders as needed.
Assess risk with site evaluation, project design, and scope of work, and make appropriate recommendations to mitigate risks.
Ensure that installation work is executed in compliance with the contracted scope of services.
Confer with project personnel to provide technical advice and resolve problems.
Obtain acceptance from client representative upon completion of project.
Ensure swift resolution of punch-list and outstanding items.
Work with accounting department to provide prompt and courteous follow-up and investigation of delinquent accounts as necessary.
Transition newly acquired clients to Account Manager/Day 2 Services as appropriate.
Maintain a current working knowledge of industry trends, market conditions and related products, applications, and design concepts.
Consistently devote time to personal and professional development.
Perform other duties as assigned.
We're Excited About You If You Have
A bachelor's degree (B. A.) from a four-year college or university, architectural or interior design school. Three to five years of related experience and/or training (such as project administration or project management or interior design)
Effective communicator/influence with attention to detail and the ability to manage multiple projects.
Strategic thinker with quality and depth of decision-making.
Performance-driven professional with strong technical skills.
Proficiency with various CRM and Project Management software tools.
Proficiency in Microsoft Office Suite, Word, Excel (good, better, best scenarios), and PowerPoint (Finish approval documents).
Ability to uphold the importance of being customer focused, always acting with customers in mind and dedicated to meeting the customer's expectations, adjusting the strategy as needed.
Ability to build and sustain productive working relationships and networks across verse people and departments.
Proficiency in a variety of Project Management concepts, practices, and procedures.
Ability to rely on experience and judgment to manage competing priorities and independently plan and accomplish goals.
Demonstrated integrity and trust by acting ethically and gaining the trust and respect of others.
Excellent communication, - writes, speaks, and presents information accurately, concisely, and compelling across communication settings and to a variety of audiences.
Must possess a valid driver's license and a good driving record.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Has experience working knowledge with furniture systems and electrical/cabling issues essential. General understanding of building systems and building codes essential.
Previous project-related supervisory experience is required. Demonstrated ability to logistically plan all phases of the project cycle essential.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to read and analyze architectural drawings and blueprints. Ability to write reports, and business correspondence (such as proposals, quotations, and letters), in English. Ability to effectively present information, written and verbal, in English, and respond to questions from groups of managers, clients, vendors, and the public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages,
area, circumference, and volume. Ability to apply the algebraic and geometric concepts involved in project
design desirable.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS, IMMUNIZATION RECORDS
Healthcare clients may require documentation or other proof of COVID-19 vaccination, including proof of booster (original monovalent booster and/or updated bivalent booster).
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to sit, concentrate intensely; talk and hear. The employee frequently is required to stand, walk; and use hands to finger, handle, or feel, and operate a computer keyboard, mouse, and telephone keypad. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds with assistance and/or equipment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, outside weather conditions, and the risk of electrical shock if working at the client's site. The noise level in the work environment is usually moderate.
*
Equal Opportunity Employer- Minorities/Females/Veterans/Individuals with disabilities/Sexual
Orientation/Gender Identity
.
$96k-158k yearly est. 12d ago
4.1-M Senior Customer Success Manager - Mining
Field Ai
Customer success manager job in Irvine, CA
Job Description Field AI is transforming how robots interact with the real world. We are building risk-aware, reliable, and field-ready AI systems that address the most complex challenges in robotics, unlocking the full potential of embodied intelligence. We go beyond typical data-driven approaches or pure transformer-based architectures, and are charting a new course, with already-globally-deployed solutions delivering real-world results and rapidly improving models through real-field applications.
We are seeking a dedicated and proactive Senior CustomerSuccessManager (Sr. CSM) to serve as the primary point of contact between Field AI and our enterprise clients. In this high-impact role, you'll foster strong, long-term partnerships and ensure that customers achieve measurable outcomes through our cutting-edge robotic solutions.As a Sr. CSM, you will be responsible for managing a portfolio of strategic accounts, deeply understanding client needs, and coordinating with internal teams to deliver timely and effective solutions. You'll handle client inquiries, resolve issues efficiently, and work to ensure customer satisfaction at every touchpoint. Your work will directly influence customer retention, expansion, and overall success.Key to this role is your ability to identify opportunities for growth and upselling, while also optimizing user adoption and proactively protecting against churn. You'll collaborate closely with Engineering, Product, and Sales to advocate for customer priorities and continuously improve the customer experience.What You'll Get To Do
Relationship Building: Develop and maintain strong and long-lasting relationships with clients
Client Needs Management: Understand client requirements, anticipate their needs and ensure their satisfaction
Internal Coordination: Collaborate with various internal teams (Sales, Marketing, Product development, Technology development, etc.) to deliver solutions and meet client expectations
Account Growth: Identify opportunities for account expansion, upsell and cross sell
Communication and Reporting: Effectively communicate with clients, provide regular updates and prepare detailed reports on account performance
Issue resolution: Address client concerns and resolve issues promptly and professionally
What You Have
Bachelor's degree in Business, Engineering or related field
5+ years of experience in customersuccess, account management or similar customer facing roles
Excellent communication skills, including strong verbal and written skills as well as presentation skills
Sales and negotiation skills, ability to identify sales opportunities and negotiate effectively
Customer service skills provide excellent customer support and build rapport with clients
Problem solving skills, identify and resolve client issues efficiently and effectively
Project management skills, coordinate tasks, manage timelines and ensure timely delivery of solutions
Analytical skills, analyze data, identify trends and make informed decisions.
Technical and Industry Knowledge:
Must have an understanding of Mining Operations: Knowledge of surface and underground mining processes, equipment and value chains (Exploration, Drilling, Hauling)
Familiarity with Mining Equipment and System: Understanding of how customers use heavy machinery, sensors, automation and telemetry systems
Mining software and Digital Tools
Our salary range is generous and we take into consideration an individual's background and experience in determining final salary; base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience.
Why Join Field AI?We are solving one of the world's most complex challenges: deploying robots in unstructured, previously unknown environments. Our Field Foundational Models™ set a new standard in perception, planning, localization, and manipulation, ensuring our approach is explainable and safe for deployment.
You will have the opportunity to work with a world-class team that thrives on creativity, resilience, and bold thinking. With a decade-long track record of deploying solutions in the field, winning DARPA challenge segments, and bringing expertise from organizations like DeepMind, NASA JPL, Boston Dynamics, NVIDIA, Amazon, Tesla Autopilot, Cruise Self-Driving, Zoox, Toyota Research Institute, and SpaceX, we are set to achieve our ambitious goals.
Be Part of the Next Robotics RevolutionTo tackle such ambitious challenges, we need a team as unique as our vision - innovators who go beyond conventional methods and are eager to tackle tough, uncharted questions. We're seeking individuals who challenge the status quo, dive into uncharted territory, and bring interdisciplinary expertise. Our team requires not only top AI talent but also exceptional software developers, engineers, product designers, field deployment experts, and communicators.
We are headquartered in always-sunny Mission Viejo (Irvine adjacent), Southern California and have US based and global teammates.
Join us, shape the future, and be part of a fun, close-knit team on an exciting journey!
We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates and employees are always evaluated based on merit, qualifications, and performance. We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$96k-157k yearly est. 7d ago
Enterprise Customer Success Manager
Zuum Transportation Inc.
Customer success manager job in Irvine, CA
Job Description The Enterprise CustomerSuccessManager (CSM) is responsible for onboarding new customers, driving upsell growth, and mitigating churn. The CSM will ensure customersuccess by delivering value, building processes, and fostering strong relationships. The role includes working as a Subject Matter Expert (SME) for partner integrations and managing a CustomerSuccess Associate (CSA) to achieve team goals.
The Day-to-Day Responsibilities:
CustomerSuccess Leadership
Own the post-sales customer journey, including onboarding, engagement, and growth.
Ensure seamless transitions from sales to implementation, turning new customers into trained and successful users quickly.
Act as the primary point of contact for customers, delivering both good and bad news professionally.
Advocate for the company and the customer, balancing their respective goals and needs.
Team ManagementManage and mentor the assigned CSA, Seth, to ensure team success in onboarding and account management.
Drive team performance in minimizing churn and maximizing upsell opportunities.
Escalate challenges and provide regular updates with the technical team, ensuring alignment and resolution of complex issues.
Process Development and Execution
Build and implement processes around Quarterly Business Reviews (QBRs) and customer onboarding.
Create scalable frameworks for measuring and improving customersuccess metrics.
Collaborate with Product and Marketing teams to gather feedback and develop case studies.
Revenue and Retention Accountability
Drive upsell growth both directly and through team efforts.
Minimize churn by proactively addressing risks and delivering consistent value.
Contribute to organizational revenue attainment by meeting or exceeding targets.
Collaboration and SME Role
Work cross-functionally with Product, Sales, and Marketing teams to enhance customer experiences and integrations.
Serve as the SME for partner integrations, ensuring smooth and effective collaborations.
Maintain a feedback loop to provide insights into customer needs and opportunities for product improvement.
Ownership of Goals and Priorities
Own your calendar: Focus on high-impact activities and effective time management.
Prioritize tasks that align with goals for customersuccess, upsells, and churn reduction.
Balance hands-on execution with leadership responsibilities by delegating effectively.
A Little Bit About Us
Zuum is a rapidly growing, tech startup which is transforming the $1.2 trillion logistics industry. We connect enterprise shippers to carriers on an automated platform. To better understand what we are about, please check out our website Zuum Transportation and our Career Page.
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$96k-157k yearly est. 22d ago
Customer Success Manager
Metroll
Customer success manager job in Fontana, CA
The Company:
Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 manufacturing plants across the globe. Metroll is committed to aggressively growing our presence in the Western United States.
The Opportunity:
Have fun! Hustle! Make it happen! Join the Metroll Sales team today!
The CustomerSuccessManager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering personalized account management, ensuring that customers are aware of all the features and benefits of the company's products, and assisting in problem resolution. The CustomerSuccessManager will also educate customers on how to get the most out of their account.
The Responsibilities:
Develop a deep understanding of product features and benefits
Develop a deep understanding of customer needs and goals
Educate customers on Metroll's product offering
Provide a high-touch, consultative approach to customer service
Lead the customer through the sales cycle- from quotation to production all the way to product delivery
Be an expert on the product and market space to provide suggestions to customers on how to get the most out of our products
Drive customersuccess through proactive problem resolution, account growth initiatives, and proactive advocacy
Effectively communicate cross-departmentally with other departments to provide excellent customer
The ideal candidate has:
A bachelor's degree in business administration or something similar
Project management experience from conception to completion
Multitasking and time-management abilities
Client-facing and teamwork abilities
Microsoft Office knowledge (Excel, Word, Outlook)
$97k-159k yearly est. Auto-Apply 60d+ ago
Customer Success Manager
Bebetter Shop
Customer success manager job in San Bernardino, CA
Welcome to BeBetter Shop - Your Premier Blockchain Advertising and Crypto PR Agency. Specializing in propelling partners in the blockchain niche to the forefront, including SaaS and Tech companies, our goal is to secure a top position within just 1 to 6 months. As a leading crypto PR agency, we boost positive reviews and mentions across platforms like Trustpilot, Sitejabber, TrustedReviews, ScamAdviser, and many more, transforming trust scores and ensuring dominance on popular search engines.
We help companies grow their positive reputation on popular business reviews' platforms, also on Reddit, Quora, and YouTube.
Our company is headquartered in sunny California, but our team works remotely around the world.
Job Description
CustomerSuccessManager is the bridge between sales and customersuccess. You'll provide support for transitioning prospects into active users, often acting as a go-between with other departments within the company, such as marketing or product management.
You will be a strategic and supportive partner for our customers at every stage of the buying process. You'll be focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping the sales team with upsells and renewals.
You have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
You should also be able to communicate clearly with customers to create strategies that grow our customer base.
As a CustomerSuccessManager, you are the point of contact for customers who are looking to buy products and services, and they are the primary contact for customers throughout the lifespan of the account. CustomerSuccessManagers also work closely with Sales Representatives to close deals and identify upsell opportunities with their customers.
You will also manage the team of our sales managers.
We offer:
You get 4000 USDT monthly and bonuses for sales such as:
50% of sales you generate goes back to you.
20% of sales your team generate goes back to you.
200 USDT your weekly bonus if you generate sales over 3000 USDT total a week.
200 USDT your weekly bonus if your team generate over 15000 USDT total a week.
1000 USDT monthly bonus if you're the Top SuccessManager of a month.
Career growth opportunities
Paid internet
Free pizza
Paid gym
Free education courses
Qualifications
Proven Experience in Sales and CustomerSuccess role, more than 3 years.
Tech-savvy
Strong business ethics and B2B communication skills.
Experience managing the team - more than 3 years.
Understanding of crypto
Understanding of digital world in general
Understanding of what the Anti-Fraud is
Additional Information
Our commitment is that every applicant will be evaluated according to their skills, regardless of age, socio-economic status, gender identity, race, ethnicity, sexual orientation, disability status or religion.
$97k-159k yearly est. 1d ago
Customer Success Manager
Altametrics 4.1
Customer success manager job in Costa Mesa, CA
Trusted by major players throughout the industry, we have been a leading provider of SaaS solutions to businesses since 1997. The company's philosophy is to combine software design with comprehensive consultancy and support services to deliver business-critical applications.
Our enterprise software solutions deliver ROI by helping businesses increase profitability, improve customer service and value, integrate with other business applications, and readily access information to make informed decisions.
We offer a comprehensive product line of enterprise software and professional services addressing the needs of various departments and executive management. Our applications are ideal for executives who require real-time access to enterprise data. The software solutions are web-based, designed for quick deployment, scalable for growth, reliable, and readily available.
About The Role
As a CustomerSuccessManager at Altamertics, you will be responsible for fostering strong relationships with our clients and ensuring their success and satisfaction with our enterprise SaaS solutions.
You will serve as the primary point of contact for customers, guiding them through onboarding, troubleshooting, and continuous product adoption. The ideal candidate will be proactive, empathetic, and passionate about delivering exceptional customer service.
By understanding client needs, you will collaborate closely with internal teams to optimize solutions, drive customer retention, and maintain high satisfaction levels. This role offers a dynamic opportunity to contribute to client success while growing within a fast-paced, collaborative environment.
Key Responsibilities
Act as the primary point of contact for assigned accounts, ensuring customer satisfaction and long-term retention.
Prospect new leads through outbound outreach (email, phone, LinkedIn, events)
Conduct product demos (in-person or remote)
Handle objections and move deals through the sales cycle
Support marketing campaigns through follow-up and pipeline engagement
Attend U.S.-based trade shows and in-person client meetings as needed
Maintain accurate records, reports on accounts and sales activities
Collaborate with marketing and sales leadership to improve conversion strategies
Meet or exceed sales targets and KPIs
Apply restaurant problem-solving experience to connect with customers and add value to their operations.
Translate customer needs into actionable feedback for internal development and product enhancement.
Requirements
3+ years in CustomerSuccess, Account Management, or Product Management (restaurant or hospitality experience strongly preferred).
Excellent communication, presentation, and interpersonal skills.
Proven ability to manage multiple accounts/projects and prioritize effectively.
Experience introducing and managing adoption of new products with existing customers.
Willingness to travel up to 50%.
Positive attitude, growth mindset, and strong problem-solving abilities.
Job Type: Full-time
Pay: $65,000.00 - $90,000.00 per year
Benefits:
Bonus opportunity (No cap)
401(k) Match
Dental insurance
Health insurance
Paid time off
Vision insurance
Education:
Associate (Required)
Ability to Commute:
Costa Mesa, CA 92626 (Required)
Disclaimer: Altametrics is an Equal Opportunity Employer and participates in the E-Verify program to confirm employment eligibility of all newly hired employees.
Apply now Refer a friend Job no: 529404 Work type: Full time CustomerSuccessManager A world where tech and people work collectively to make corporate travel simpler, faster and easier.
Corporate Traveller is one of Flight Centre Travel Group's (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we've been helping go-getter businesses grow through travel.
Corporate Traveller has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG's corporate travel division. Award winning, forward thinking and fun to work for - this is a business for people who love travel, are team players and customer service oriented.
To learn more about Corporate Traveler please click HERE
About The Opportunity
As a CustomerSuccessManager at Corporate Traveller, you will be an integral element of post implementation revenue generation. While collaboratively working toward the key goals of your customers, you will maintain and grow revenue streams by maximizing their overall value and expanding their adoption of Corporate Traveller and key partner product. As a CustomerSuccessManager, you will represent Corporate Traveller in a consultative way from traveller through to c-suite, demonstrating qualitative and quantitative value throughout their journey.
Key Responsibilities
* Ensure 100% customer retention within control
* Maximize the value of our customer base
* Consistently present the value CT has provided for our customers
* Encourage customer advocacy leading to referrals, references, case studies, participation and white papers
* Effectively maintain information to provide visibility into the health of CT's customer base
* Participation in team calls, cross pillar communication and team education
Experience & Qualifications
* Ability to take ownership of customer portfolio and manage expectations both internally and externally
* Ability to build and maintain relationships both internally and externally across multiple persona types
* Proven ability to derive strategic direction from data analysis and present coherently to internal and external stakeholders
* Ability to follow key processes to efficiently react to issues and proactively solve wider problems
* Ability to consistently maintain centralized customer databases to ensure transparency across internal pillars
* 3+ Years Travel Industry Experience
* 2+ Years CustomerSuccess Experience
* Experience in managing a portfolio of customers and taking ownership
* Exceptional communication & active listening skills
* Go getter personality with a positive outlook
* Motivated by meeting and exceeding goals
* Strong prioritization, time management and organizational skills
* Strong technical skills & comfort learning new softwares
Work Perks! - What's in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.
* Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
* Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
* Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
* Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
* Personal connections: We are a big business founded on personal relationships.
* Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
* A career, not a job: We offer genuine opportunities for people to grow and evolve
* We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
* Giving Back: Committed to making a difference through our Corporate Social Responsibility program, which supports nominated charities via volunteering and fundraising, our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include:
* Generous paid time off policy
* Travel perks/discounts
* Health & Wellness Programs and Employee Financial Wellness Services
* National/International Award Nights and Conferences
* Group benefits including extended health care, dental and vision, gender affirming care, fertility care
* Insurance including life, AD&D, critical illness, long term disability
* Employee Assistance Program
* RRSP/RPP with matching
* Tuition Reimbursement Program
* Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
* Global career opportunities in a network of brands and businesses
#LI-SM1#CTCA#LI-Onsite
Location - Toronto, Canada
If this sounds like the opportunity you have been waiting for then APPLY NOW.
For this position, we anticipate offering an annual salary of $87,500. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
This posting reflects an active vacancy that we are currently seeking to fill.
We welcome applications from candidates with diverse experiences
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.
Our number one philosophy? Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at *************************
Travel Weekly Magellan Awards: Silver Winner (2023)
GBTA WINiT Top 50 Award Recipients (2018-2025)
CHHR: 5-Star DE&I Employer (2023, 2024)
Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023-25)
Newsweek: America's Greatest Workplaces for Diversity (2024)
Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
️ OutThere Awards: Inclusive Travel Finalist (2025)
Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
Applications close: 13 Feb 2026 Eastern Standard Time
$87.5k yearly 7d ago
Customer Support Manager
Sureprep LLC 4.5
Customer success manager job in Irvine, CA
About the Organization
SurePrep's software solutions 1040SCAN, SPbinder and TaxCaddy plus onshore and offshore tax preparation outsource services allow accounting firms to increase productivity and profitability while promoting a completely digital tax workflow. SurePrep provides the most automated solutions available to streamline the entire 1040 process for both the CPA and taxpayer.
SurePrep is comprised of a dynamic, inclusive, and outstanding team. We seek out the brightest candidates capable of tackling the ever-evolving tech industry while maintaining a reputation over 20 years. We're looking for hard-working, passionate people to help us reshape the tax and accounting industry. We encourage fresh ideas that will drive us toward our goals.
Position Summary
This is a key role with the primary responsibility for implementing workflow procedures based on direction from the Director of Customer Support. The duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.
Roles & Responsibilities
Observing and monitoring practice to assure the quality of support provided
Coaching and developing team members through practical day to day support ‘hands-on' including through induction and probation.
Assist the Director of Customer Support in the management and development of the team.
Assist the Director of Customer Support in the hiring, training, supervision, and appraisal of the Support team members.
Undertake any training and development initiatives identified by the Support Manager.
Contribute to effectiveness of the team.
Required Qualifications
Must have bachelor's degree or higher
Minimum 3 years of management experience using Zendesk
Leadership and organizational abilities
Strong interpersonal and communication skills
Ability to establish and maintain effective working relationships across the company
Ability to manage the team with effective delivery of task assigned.
Must possess the skill, knowledge, and ability essential to the successful performance of assigned duties
Ability to communicate and work seamlessly across team
Strong project management skills, proven ability to design and communicate clear processes, and a detail-oriented yet flexible approach to problem solving.
EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
$82k-124k yearly est. Auto-Apply 60d+ ago
Customer Onboarding Manager
Raken Inc.
Customer success manager job in Carlsbad, CA
Job DescriptionDescription:
Raken is a cloud-based, mobile, collaboration platform for the construction industry - we empower the people who build the world! Our goal is to transform the way the world builds by introducing technology to a 7,000 year old industry. To achieve this, we aim to attract unique, passionate people to the cause. We believe that faster, better reporting will improve the working lives of nearly 10% of the US labor force-the percentage of people currently working in construction. Helping turn the worst part of their day into the easiest (and fastest) is why we do what we do! We work with Commercial, Residential, and Specialty Contractors of all shapes and sizes; including many of the largest construction companies in the world.
We are looking for a Customer Onboarding Manager to join our startup that has the #1 app in one of the largest industries in the world.
Customer Onboarding Managers at Raken are pivotal to the long term success of our clients, leading them through the most critical phase of the customer journey. You will partner with construction companies to ensure that they successfully learn and adopt Raken throughout their business, driving measurable results and setting the foundation for long term success.
This role requires a strong blend of technical proficiency and client facing communication skills. You will serve as a trusted partner to our clients, helping them quickly unlock the full value of our platform. This role will work with clients of varied technical backgrounds, requiring excellent problem solving and relationship building skills.
This is a hybrid role. We are seeking candidates located near Carlsbad, CA, who can come into the office 1-2 times per week.
Why Join Raken?
Raken is a fast-growing SaaS company based in Carlsbad, California, serving thousands of customers worldwide.
We have received numerous awards, including recognition on Forbes' America's Best Startup Employers, the Inc. 5000 List of Fastest Growing U.S. Companies, and Top Workplaces in California.
We have continued to be recognized as a proud winner of the Best and Brightest Companies to Work For awards in both Southern California and the Nation since 2021.
Raken is consistently rated a High Performer for construction management solutions on leading review platforms such as G2, Capterra, and Software Advice, and we are recognized by G2 year after year.
Our culture is a top priority. We have a hardworking team that strives to make a meaningful impact and enjoys having fun along the way.
Our core values guide everything we do: Take Ownership, Keep Evolving, Stay Balanced, Elevate Others, and Let's Go!
If you are a driven individual who wants to make an impact at a company that truly values its culture, employees, and customers, Raken is the place for you.
If you are a driven individual who wants to make an impact at a company that truly values its culture, employees, and customers, Raken is the place for you.
Role Responsibilities:
Manage the end-to-end onboarding process for Raken customers, from kick-off call to full adoption
Deliver tailored training sessions to help clients configure and implement Raken based on their unique business needs
Be a technical resource, helping customers connect third party integrations and maximize their reporting capabilities with Raken
Guide customers to quick wins that showcase the platform's value and increase adoption
Be proactive and ensure customers establish strong usage habits over their first 90 days with Raken, driving retention and satisfaction
Partner with Raken's Account Management team to deliver ongoing training sessions to clients who have recently purchased new products or added new team members
Identify at-risk clients early and deliver solutions to mitigate churn risks
Be your customer's champion, collaborating with Sales, Product and CustomerSuccess teams to share feedback and ensure customer needs are heard
Requirements:
Skills, Qualifications and Attributes:
2-3 years in SaaS onboarding, implementation or customer facing roles.
Demonstrated experience developing Excel macro files to streamline repetitive tasks
Strong written and verbal communication skills, comfortable making proactive phone calls and leading client facing meetings
Strong presentation and training skills, as well as ability to master technical workflows
Highly organized and able to manage multiple onboarding projects simultaneously
A strong desire to execute, drive impact and deliver measurable results
Have a positive attitude, be a self starter and above all, a great teammate
Ideal Qualifications:
Spanish fluency is a bonus
Benefits:
Medical, dental and vision with generous employer contribution
HSA/FSA
Life/LTD
Generous PTO
12 Paid Holidays
401k + Match
Continuing education
Free on-site gym
Monthly Social Events
Excellent company culture
Modern office with Ocean view and amenities
Diversity and Inclusion
We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture but is a key contributor to our success. We welcome the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.
Want to learn more about us? Visit: ***********************
$91k-134k yearly est. 9d ago
Client Service Account Manager - Healthcare Payments - Vice President
Jpmorganchase 4.8
Customer success manager job in Irvine, CA
If you are passionate about healthcare technology, supporting the needs of your customers, and have a strong desire to be a client-facing strategic account leader, we would love to speak with you about joining our team.
As a Client Service Account Manager Vice President in Healthcare Payments, you will be part of the Relationship Management team. You will be responsible for managing and growing relationships with some of the largest and most prestigious healthcare customers. In this position you will have the opportunity to directly impact revenue retention and revenue growth. You are a self-motivated, proactive, results-oriented candidate who wants to excel and learn in an open, professional, and team-oriented environment.
Job Responsibilities
Manage large, high profile health systems, ensuring the health and satisfaction of customer relationships.
Maintain accurate customer account information, opportunity pipeline data, and documentation of activities. Serve as the Customer's primary healthcare payments business contact to help facilitate regular business activities that are both strategic and operational, deigned to promote value to ensure client satisfaction.
Identify and build strategic relationships with operational and executive staff within your assigned accounts to ensure the highest levels of efficient interaction.
Partner with JP Morgan Bankers and Treasury Management Officers to stay connected on customer relationship across our lines of business. Develop strong relationships with client leads and executives/C-suite.
Support Business Development activities which contribute to the achievement of the annual revenue plan including execution of regular Strategic Business Reviews, Strategic Account Plans, Customer Governance Calls and Solution Demonstrations.
Identify upsell and new solution expansion opportunities within payments, banking and treasury to ensure revenue growth, and provide referrals as appropriate across the firm.
Promotes adoption of InstaMed's solutions across your territory by identifying or promoting opportunities where InstaMed can offer value.
Identify possible risk areas that could impact customer retention or damage the customer relationship and appropriately communicate and escalate internally in a timely and effective manner.
Serve as a customer escalation point and help coordinate internal activities across various departments that result in a successful resolution for the customer.
Prepare, deliver and execute customer Orders, Contracts, and Renewals to support retention and growth.
Demonstrate a thorough understanding of InstaMed solutions, products and processes. Demonstrate a thorough understanding of customers EHR systems, and how InstaMed supports and integrates with systems
Required qualifications, capabilities, and skills
5 + years of proven success in a revenue-generating role
5 + years of experience within healthcare, health-tech, and merchant services
Excellent people skills and ability to build relationships with customers.
Sound judgment in setting customer expectations and managing sensitive customer situations.
Excellent organizational skills in daily task management and follow-ups.
Influence without direct authority
Displays strong analytical and problem-solving skills.
Proficient with building and delivering customer presentations, decks, and executive level summary notes and action items.
Travel 25%
Preferred qualifications, capabilities, and skills
Healthcare Revenue Cycle, Financial Services, Banking & Treasury Experience.
Bachelor's degree or higher
Prior work experience in healthcare payment processing
Demonstrates knowledge of healthcare patient accounting systems / practice management systems
FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.
$84k-113k yearly est. Auto-Apply 19h ago
Enrollment & Customer Support (Hiring Now)
Ark Mgt
Customer success manager job in Norco, CA
Full Job Description
NOW HIRING - FULL-TIME & PART-TIME OPPORTUNITIES!
We're looking for outgoing, motivated individuals to join our team as Enrollment & Customer Support in the Orange County area.
If you're passionate about helping others and enjoy being outdoors, we'd love to meet you!
Position: Outside Sales Associate
Location: Anaheim, CA and surrounding neighborhoods
Compensation: $16.50 - $22.00 per hour (based on experience and performance)
Job Type: Full-time or Part-time
What You'll Do:
Represent the company at various community-based outreach locations across the city.
Engage with local residents, share information about affordable services, and assist eligible individuals with enrollment.
Guide customers through the application process and ensure accurate documentation.
Provide friendly, helpful support while distributing phones and answering questions.
Maintain a clean and professional outreach setup and report daily activities to your team lead.
What We Provide:
Hourly pay with growth opportunities.
Flexible scheduling - choose full-time or part-time based on your availability.
Full training to get you fully prepared - no experience necessary.
All necessary equipment and materials.
Supportive team environment and room to grow in the company.
What We're Looking For:
Must be able to work outdoors and have open availability.
Prior customer service or outreach experience is a plus - but not required.
A personal vehicle is required to travel between outreach sites.
A smartphone with internet access to complete work tasks.
Strong interpersonal and communication skills.
A genuine interest in community service and helping others.
.
Schedule Options:
Full-time: 30-40 hours per week
Part-time: Flexible hours (minimum availability required)
8-hour shifts available
Monday to Friday and weekends
Work Location: In-person - outreach locations.
View all jobs at this company
$16.5-22 hourly 25d ago
Automotive Tool Sales/Route Manager - Full Training
Mac Tools 4.0
Customer success manager job in Vista, CA
Invest in Your Success with Mac Tools
Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle.
As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds.
Key Benefits of Mac Tools Franchise Ownership
Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada.
Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more.
World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters.
Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc.
Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world.
Financial Flexibility: Explore various financing options to fit your needs.
Financial Requirements
To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options.
Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases.
Ready to Take the Next Step?
Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise?
Complete our quick mobile application to start your journey towards financial independence.
Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand.
Mac Tools , a division of Stanley Black & Decker Inc.
5195 Blazer Parkway
Dublin, Ohio 43017
$45k-52k yearly est. 15d ago
Customer Success Manager
Bebetter Shop
Customer success manager job in San Bernardino, CA
Welcome to BeBetter Shop - Your Premier Blockchain Advertising and Crypto PR Agency. Specializing in propelling partners in the blockchain niche to the forefront, including SaaS and Tech companies, our goal is to secure a top position within just 1 to 6 months. As a leading crypto PR agency, we boost positive reviews and mentions across platforms like Trustpilot, Sitejabber, TrustedReviews, ScamAdviser, and many more, transforming trust scores and ensuring dominance on popular search engines.
We help companies grow their positive reputation on popular business reviews' platforms, also on Reddit, Quora, and YouTube.
Our company is headquartered in sunny California, but our team works remotely around the world.
Job Description
CustomerSuccessManager is the bridge between sales and customersuccess. You'll provide support for transitioning prospects into active users, often acting as a go-between with other departments within the company, such as marketing or product management.
You will be a strategic and supportive partner for our customers at every stage of the buying process. You'll be focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping the sales team with upsells and renewals.
You have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
You should also be able to communicate clearly with customers to create strategies that grow our customer base.
As a CustomerSuccessManager, you are the point of contact for customers who are looking to buy products and services, and they are the primary contact for customers throughout the lifespan of the account. CustomerSuccessManagers also work closely with Sales Representatives to close deals and identify upsell opportunities with their customers.
You will also manage the team of our sales managers.
We offer:
You get 4000 USDT monthly and bonuses for sales such as:
50% of sales you generate goes back to you.
20% of sales your team generate goes back to you.
200 USDT your weekly bonus if you generate sales over 3000 USDT total a week.
200 USDT your weekly bonus if your team generate over 15000 USDT total a week.
1000 USDT monthly bonus if you're the Top SuccessManager of a month.
Career growth opportunities
Paid internet
Free pizza
Paid gym
Free education courses
Qualifications
Proven Experience in Sales and CustomerSuccess role, more than 3 years.
Tech-savvy
Strong business ethics and B2B communication skills.
Experience managing the team - more than 3 years.
Understanding of crypto
Understanding of digital world in general
Understanding of what the Anti-Fraud is
Additional Information
Our commitment is that every applicant will be evaluated according to their skills, regardless of age, socio-economic status, gender identity, race, ethnicity, sexual orientation, disability status or religion.
How much does a customer success manager earn in Laguna Niguel, CA?
The average customer success manager in Laguna Niguel, CA earns between $77,000 and $195,000 annually. This compares to the national average customer success manager range of $61,000 to $142,000.
Average customer success manager salary in Laguna Niguel, CA