Account Manager
Customer success manager job in Reading, PA
Ready to build lasting relationships and drive growth?
Fromm Electric Supply is expanding into the mission-critical and data center sector - and we're looking for an experienced Data Center Account Manager to help us dominate this space.
This is more than a sales role - it's your chance to drive business development across Pennsylvania and the Mid-Atlantic. You'll influence specifications, align with Tier 1 manufacturers, and position Fromm as the distributor of choice for major data center campus builds.
What You'll Do
Build and own Fromm's presence across Pennsylvania's expanding data center market.
Develop relationships with developers, owners/operators, general and electrical contractors.
Identify early-stage opportunities, build strategies, and shape specifications.
Penetrate top contractors executing mission-critical work.
Collaborate with Tier 1 manufacturers to deliver best-in-class electrical solutions.
Showcase Fromm's industry-leading products and services through impactful presentations and demonstrations.
Utilize CRM tools to plan, track, and execute sales strategies effectively.
Stay ahead of industry trends, attend events, and collaborate with internal teams to deliver value-driven solutions.
What We're Looking For
5+ years of sales experience.
Strong product knowledge and ability to translate technical solutions into customer benefits.
Excellent communication, negotiation, and presentation skills.
Self-motivated, goal-oriented, and ready to win in a competitive market.
Valid driver's license and clean driving record.
Why Join Fromm?
We offer exceptional benefits including:
Competitive compensation with growth potential
Medical, dental, and vision coverage
401(k) match
Generous paid time off
Life and disability insurance
Tuition reimbursement and more!
Ready to make an impact? Apply today and help us power progress across the Mid-Atlantic!
U.S. Sales Manager Quatro Apparel Inc
Customer success manager job in York, PA
Are you a driven, relationship-focused sales professional with a passion for gymnastics and athletic apparel? Quatro, one of the fastest-growing performance leotard brands in the world, is expanding its footprint in the United States and looking for a results-oriented US Sales Manager to accelerate our growth.
The U.S. Sales Manager will lead Quatro's commercial growth in the United States, driving sales strategy, managing the internal and external sales teams, and expanding the company's presence through events and partnerships. This role is pivotal in achieving Quatro's revenue and ROI goals while strengthening customer relationships and market share in the gymnastics and cheer sectors.
Key Responsibilities
Sales Leadership & Management
Lead, motivate, and manage both internal and external sales teams to achieve sales targets and business growth objectives.
Oversee performance of all sales personnel, ensuring alignment with company goals and brand values.
Line-manage the Office Manager to ensure smooth daily operations and efficient administrative support for the sales function.
Onboard and train one new internal sales team member within the first six months.
Recruit and develop additional independent sales representatives to increase market reach and coverage.
Growth & Business Development
Deliver on growth and ROI targets set for the U.S. market.
Identify and develop opportunities for expansion in key regions, customer segments, and product lines.
Strengthen relationships with existing clients and drive new business through proactive prospecting and networking.
Lead the strategic planning and execution of events and pop-up retail opportunities across the U.S. to enhance brand presence and sales performance.
Strategic & Operational Excellence
Develop and execute a U.S. sales strategy in collaboration with the Global Sales Director and Marketing team.
Monitor sales performance and pipeline management, providing regular reports and insights to senior management.
Analyze market trends, competitor activity, and customer feedback to inform strategy and product positioning.
Ensure consistent representation of Quatro's brand and customer experience across all sales channels.
Key Performance Indicators (KPIs)
Achievement of annual revenue and ROI targets.
Successful onboarding of internal sales staff within six months.
Expansion of independent sales representative network.
Growth in U.S. event participation and revenue contribution.
Improved customer satisfaction and retention metrics.
Experience & Qualifications
Minimum 5 years' experience in sales management, preferably within sportswear, gymnastics, or a related retail industry.
Proven track record of meeting and exceeding sales and growth targets.
Strong leadership, coaching, and team management skills.
Excellent communication, negotiation, and interpersonal skills.
Experience in event sales, retail operations, or partnership development is a plus.
Attributes
Entrepreneurial mindset with a drive for results.
Strategic thinker with hands-on execution capability.
Strong organizational and analytical skills.
Collaborative team player with the ability to inspire and lead.
Passionate about gymnastics, cheer, or athletic performance industries.
Success Manager
Customer success manager job in Lancaster, PA
MDVIP: Transforming Primary Care, One Patient at a Time
MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.
Position Summary
As a Success Manager, you will be responsible for building strong relationships with physicians and Practice Management, driving business outcomes, and ensuring their success with our solutions. You will leverage your medical knowledge and sales expertise to develop tailored strategies that enhance productivity, increase membership, and improve overall Practice performance. Your success will be measured based on membership and revenue growth, member retention, and practice performance.
Key Responsibilities Practice Success & Growth Strategy
• Develop & Execute Business Plans: Partner with physicians to assess practice
performance, identify areas for improvement, and implement strategic initiatives that drive revenue,
increase patient membership, and enhance operational efficiency.
• Drive Measurable Results: Implement targeted programs to reduce cancellations, increase new
memberships, optimize pricing strategies, and streamline operations for long-term success.
• Onboarding & Continuous Training: Lead the onboarding of new practices and staff, providing ongoing
training and performance coaching to ensure team members deliver an exceptional patient
experience. Develop First-Year Growth Plans for all new affiliates and guide established practices
through continuous improvement initiatives.
• Trusted Advisor & Consultative Engagement: Serve as a strategic business consultant, helping
physicians optimize patient engagement, streamline workflows, and leverage best practices to
enhance practice outcomes.
• Proactive Physician & Staff Engagement: Maintain consistent communication through in-person visits,
calls, texts, and emails to ensure alignment with corporate initiatives, resolve concerns efficiently, and
encourage participation in growth initiatives.
• Operational Best Practices & Adoption: Regularly observe practice operations, identify gaps, and
provide hands-on guidance to enhance productivity, service quality, and membership retention.
Territory & Account Management
• Strategic Territory Growth & Risk Mitigation: Proactively identify at-risk practices, expansion
opportunities, and new growth initiatives within the assigned territory. Analyze practice performance
and recommend continuous improvement plans based on data-driven insights.
• Structured Visit & Engagement Cadence: Conduct regular on-site and virtual office visits, adjusting
frequency based on performance assessments. Implement plans for underperforming accounts,
ensuring practices meet performance goals and maximize revenue potential.
• Collaboration & Resource Optimization: Work cross-functionally with internal teams-including Sales,
Marketing, and Corporate Support-to drive territory success. Identify appropriate tools and resources
to support affiliates effectively and follow up to ensure problem resolution.
• Influence & Leadership in Practice Success: Lead physician engagement efforts, influencing
participation in key corporate initiatives such as networking events, practice relocations, and
technology implementations (EHR integrations, process optimization, etc.)
Accountability & Performance Excellence
• Goal-Oriented Execution: Maintain a results-driven approach by tracking key performance metrics,
logging progress in CRM (Salesforce), and reporting on milestones and growth opportunities.
• Commitment to Professional Growth: Actively participate in weekly team meetings, training sessions,
and industry webinars to stay ahead of trends, best practices, and new offerings.
• Operational Excellence & Responsiveness: Demonstrate strong organizational skills, critical thinking,
and accountability by effectively managing multiple accounts, promptly resolving issues, and
continuously refining strategies to drive success.
• Ownership & Continuous Improvement: Take responsibility for outcomes, collaborate with internal
teams to address challenges proactively, and ensure a continuous feedback loop to improve processes.
Key Competencies
Goal-Oriented and Results-Driven: Focuses on achieving goals and getting things done efficiently and effectively.
Trusted Advisor: Builds strong relationships by offering helpful advice and being reliable.
Confident and Unflappable: Stays calm and confident, even in stressful or uncertain situations.
Handles Tough Conversations Well: Can talk through difficult issues honestly and respectfully, without avoiding them.
Collaborative: Works well with others, values teamwork, and helps everyone succeed together.
Minimum Qualifications
Bachelor's degree in relevant discipline
Three (3) years related work experience in account management
One (1) year related work experience in sales
Proficient in Microsoft Office, with advanced skills in Outlook and intermediate proficiency in Excel and Word. Basic knowledge of PowerPoint.
Preferred Qualifications
Experience working in healthcare, medical sales, or clinic operations.
Experienced with travel and expense reporting tools, mapping software, and CRM systems
Why Join MDVIP?
• Be part of a mission-driven organization leading innovation in personalized healthcare.
• Drive transformation and growth in a dynamic, fast-paced environment.
• Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
• Comprehensive benefits: health, dental, vision insurance, and retirement plans.
• Professional development: access to ongoing training and leadership development programs.
• Positive work environment: consistently recognized as a Great Place to Work , fostering a culture of collaboration and excellence.
MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.
If you require accommodation during the application or interview process, please let us know, and we will be happy to assist.
Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.
Auto-ApplySuccess Manager
Customer success manager job in Lancaster, PA
MDVIP: Transforming Primary Care, One Patient at a Time
MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.
Position Summary
As a Success Manager, you will be responsible for building strong relationships with physicians and Practice Management, driving business outcomes, and ensuring their success with our solutions. You will leverage your medical knowledge and sales expertise to develop tailored strategies that enhance productivity, increase membership, and improve overall Practice performance. Your success will be measured based on membership and revenue growth, member retention, and practice performance.
Key Responsibilities Practice Success & Growth Strategy
• Develop & Execute Business Plans: Partner with physicians to assess practice
performance, identify areas for improvement, and implement strategic initiatives that drive revenue,
increase patient membership, and enhance operational efficiency.
• Drive Measurable Results: Implement targeted programs to reduce cancellations, increase new
memberships, optimize pricing strategies, and streamline operations for long-term success.
• Onboarding & Continuous Training: Lead the onboarding of new practices and staff, providing ongoing
training and performance coaching to ensure team members deliver an exceptional patient
experience. Develop First-Year Growth Plans for all new affiliates and guide established practices
through continuous improvement initiatives.
• Trusted Advisor & Consultative Engagement: Serve as a strategic business consultant, helping
physicians optimize patient engagement, streamline workflows, and leverage best practices to
enhance practice outcomes.
• Proactive Physician & Staff Engagement: Maintain consistent communication through in-person visits,
calls, texts, and emails to ensure alignment with corporate initiatives, resolve concerns efficiently, and
encourage participation in growth initiatives.
• Operational Best Practices & Adoption: Regularly observe practice operations, identify gaps, and
provide hands-on guidance to enhance productivity, service quality, and membership retention.
Territory & Account Management
• Strategic Territory Growth & Risk Mitigation: Proactively identify at-risk practices, expansion
opportunities, and new growth initiatives within the assigned territory. Analyze practice performance
and recommend continuous improvement plans based on data-driven insights.
• Structured Visit & Engagement Cadence: Conduct regular on-site and virtual office visits, adjusting
frequency based on performance assessments. Implement plans for underperforming accounts,
ensuring practices meet performance goals and maximize revenue potential.
• Collaboration & Resource Optimization: Work cross-functionally with internal teams-including Sales,
Marketing, and Corporate Support-to drive territory success. Identify appropriate tools and resources
to support affiliates effectively and follow up to ensure problem resolution.
• Influence & Leadership in Practice Success: Lead physician engagement efforts, influencing
participation in key corporate initiatives such as networking events, practice relocations, and
technology implementations (EHR integrations, process optimization, etc.)
Accountability & Performance Excellence
• Goal-Oriented Execution: Maintain a results-driven approach by tracking key performance metrics,
logging progress in CRM (Salesforce), and reporting on milestones and growth opportunities.
• Commitment to Professional Growth: Actively participate in weekly team meetings, training sessions,
and industry webinars to stay ahead of trends, best practices, and new offerings.
• Operational Excellence & Responsiveness: Demonstrate strong organizational skills, critical thinking,
and accountability by effectively managing multiple accounts, promptly resolving issues, and
continuously refining strategies to drive success.
• Ownership & Continuous Improvement: Take responsibility for outcomes, collaborate with internal
teams to address challenges proactively, and ensure a continuous feedback loop to improve processes.
Key Competencies
Goal-Oriented and Results-Driven: Focuses on achieving goals and getting things done efficiently and effectively.
Trusted Advisor: Builds strong relationships by offering helpful advice and being reliable.
Confident and Unflappable: Stays calm and confident, even in stressful or uncertain situations.
Handles Tough Conversations Well: Can talk through difficult issues honestly and respectfully, without avoiding them.
Collaborative: Works well with others, values teamwork, and helps everyone succeed together.
Minimum Qualifications
Bachelor's degree in relevant discipline
Three (3) years related work experience in account management
One (1) year related work experience in sales
Proficient in Microsoft Office, with advanced skills in Outlook and intermediate proficiency in Excel and Word. Basic knowledge of PowerPoint.
Preferred Qualifications
Experience working in healthcare, medical sales, or clinic operations.
Experienced with travel and expense reporting tools, mapping software, and CRM systems
Why Join MDVIP?
• Be part of a mission-driven organization leading innovation in personalized healthcare.
• Drive transformation and growth in a dynamic, fast-paced environment.
• Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
• Comprehensive benefits: health, dental, vision insurance, and retirement plans.
• Professional development: access to ongoing training and leadership development programs.
• Positive work environment: consistently recognized as a Great Place to Work , fostering a culture of collaboration and excellence.
MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.
If you require accommodation during the application or interview process, please let us know, and we will be happy to assist.
Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.
Auto-ApplyCustomer Success Manager
Customer success manager job in Lancaster, PA
Join Cargas as a Customer Success Manager and build lasting relationships that drive engagement, product adoption, and business growth.
Youll help our customers maximize the value of
Success Manager
Customer success manager job in Lancaster, PA
MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.
Position Summary
As a Success Manager, you will be responsible for building strong relationships with physicians and Practice Management, driving business outcomes, and ensuring their success with our solutions. You will leverage your medical knowledge and sales expertise to develop tailored strategies that enhance productivity, increase membership, and improve overall Practice performance. Your success will be measured based on membership and revenue growth, member retention, and practice performance.
Key Responsibilities
Practice Success & Growth Strategy
* Develop & Execute Business Plans: Partner with physicians to assess practice
performance, identify areas for improvement, and implement strategic initiatives that drive revenue,
increase patient membership, and enhance operational efficiency.
* Drive Measurable Results: Implement targeted programs to reduce cancellations, increase new
memberships, optimize pricing strategies, and streamline operations for long-term success.
* Onboarding & Continuous Training: Lead the onboarding of new practices and staff, providing ongoing
training and performance coaching to ensure team members deliver an exceptional patient
experience. Develop First-Year Growth Plans for all new affiliates and guide established practices
through continuous improvement initiatives.
* Trusted Advisor & Consultative Engagement: Serve as a strategic business consultant, helping
physicians optimize patient engagement, streamline workflows, and leverage best practices to
enhance practice outcomes.
* Proactive Physician & Staff Engagement: Maintain consistent communication through in-person visits,
calls, texts, and emails to ensure alignment with corporate initiatives, resolve concerns efficiently, and
encourage participation in growth initiatives.
* Operational Best Practices & Adoption: Regularly observe practice operations, identify gaps, and
provide hands-on guidance to enhance productivity, service quality, and membership retention.
Territory & Account Management
* Strategic Territory Growth & Risk Mitigation: Proactively identify at-risk practices, expansion
opportunities, and new growth initiatives within the assigned territory. Analyze practice performance
and recommend continuous improvement plans based on data-driven insights.
* Structured Visit & Engagement Cadence: Conduct regular on-site and virtual office visits, adjusting
frequency based on performance assessments. Implement plans for underperforming accounts,
ensuring practices meet performance goals and maximize revenue potential.
* Collaboration & Resource Optimization: Work cross-functionally with internal teams-including Sales,
Marketing, and Corporate Support-to drive territory success. Identify appropriate tools and resources
to support affiliates effectively and follow up to ensure problem resolution.
* Influence & Leadership in Practice Success: Lead physician engagement efforts, influencing
participation in key corporate initiatives such as networking events, practice relocations, and
technology implementations (EHR integrations, process optimization, etc.)
Accountability & Performance Excellence
* Goal-Oriented Execution: Maintain a results-driven approach by tracking key performance metrics,
logging progress in CRM (Salesforce), and reporting on milestones and growth opportunities.
* Commitment to Professional Growth: Actively participate in weekly team meetings, training sessions,
and industry webinars to stay ahead of trends, best practices, and new offerings.
* Operational Excellence & Responsiveness: Demonstrate strong organizational skills, critical thinking,
and accountability by effectively managing multiple accounts, promptly resolving issues, and
continuously refining strategies to drive success.
* Ownership & Continuous Improvement: Take responsibility for outcomes, collaborate with internal
teams to address challenges proactively, and ensure a continuous feedback loop to improve processes.
Key Competencies
* Goal-Oriented and Results-Driven: Focuses on achieving goals and getting things done efficiently and effectively.
* Trusted Advisor: Builds strong relationships by offering helpful advice and being reliable.
* Confident and Unflappable: Stays calm and confident, even in stressful or uncertain situations.
* Handles Tough Conversations Well: Can talk through difficult issues honestly and respectfully, without avoiding them.
* Collaborative: Works well with others, values teamwork, and helps everyone succeed together.
Minimum Qualifications
* Bachelor's degree in relevant discipline
* Three (3) years related work experience in account management
* One (1) year related work experience in sales
* Proficient in Microsoft Office, with advanced skills in Outlook and intermediate proficiency in Excel and Word. Basic knowledge of PowerPoint.
Preferred Qualifications
* Experience working in healthcare, medical sales, or clinic operations.
* Experienced with travel and expense reporting tools, mapping software, and CRM systems
Why Join MDVIP?
* Be part of a mission-driven organization leading innovation in personalized healthcare.• Drive transformation and growth in a dynamic, fast-paced environment.• Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.• Comprehensive benefits: health, dental, vision insurance, and retirement plans.• Professional development: access to ongoing training and leadership development programs.• Positive work environment: consistently recognized as a Great Place to Work, fostering a culture of collaboration and excellence.
MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.
If you require accommodation during the application or interview process, please let us know, and we will be happy to assist.
Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.
Responsibilities Practice Success & Growth Strategy • Develop & Execute Business Plans: Partner with physicians to assess practice performance, identify areas for improvement, and implement strategic initiatives that drive revenue, increase patient membership, and enhance operational efficiency. • Drive Measurable Results: Implement targeted programs to reduce cancellations, increase new memberships, optimize pricing strategies, and streamline operations for long-term success. • Onboarding & Continuous Training: Lead the onboarding of new practices and staff, providing ongoing training and performance coaching to ensure team members deliver an exceptional patient experience. Develop First-Year Growth Plans for all new affiliates and guide established practices through continuous improvement initiatives. • Trusted Advisor & Consultative Engagement: Serve as a strategic business consultant, helping physicians optimize patient engagement, streamline workflows, and leverage best practices to enhance practice outcomes. • Proactive Physician & Staff Engagement: Maintain consistent communication through in-person visits, calls, texts, and emails to ensure alignment with corporate initiatives, resolve concerns efficiently, and encourage participation in growth initiatives. • Operational Best Practices & Adoption: Regularly observe practice operations, identify gaps, and provide hands-on guidance to enhance productivity, service quality, and membership retention. Territory & Account Management • Strategic Territory Growth & Risk Mitigation: Proactively identify at-risk practices, expansion opportunities, and new growth initiatives within the assigned territory. Analyze practice performance and recommend continuous improvement plans based on data-driven insights. • Structured Visit & Engagement Cadence: Conduct regular on-site and virtual office visits, adjusting frequency based on performance assessments. Implement plans for underperforming accounts, ensuring practices meet performance goals and maximize revenue potential. • Collaboration & Resource Optimization: Work cross-functionally with internal teams-including Sales, Marketing, and Corporate Support-to drive territory success. Identify appropriate tools and resources to support affiliates effectively and follow up to ensure problem resolution. • Influence & Leadership in Practice Success: Lead physician engagement efforts, influencing participation in key corporate initiatives such as networking events, practice relocations, and technology implementations (EHR integrations, process optimization, etc.) Accountability & Performance Excellence • Goal-Oriented Execution: Maintain a results-driven approach by tracking key performance metrics, logging progress in CRM (Salesforce), and reporting on milestones and growth opportunities. • Commitment to Professional Growth: Actively participate in weekly team meetings, training sessions, and industry webinars to stay ahead of trends, best practices, and new offerings. • Operational Excellence & Responsiveness: Demonstrate strong organizational skills, critical thinking, and accountability by effectively managing multiple accounts, promptly resolving issues, and continuously refining strategies to drive success. • Ownership & Continuous Improvement: Take responsibility for outcomes, collaborate with internal teams to address challenges proactively, and ensure a continuous feedback loop to improve processes.
Auto-ApplyClient Manager
Customer success manager job in Leola, PA
Extraordinary opportunity. Exceptional experience. Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we've come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and opportunities for our employees, clients and stakeholders.
We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
Trucordia Values
* We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
* We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company.
* We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of "what's next"?
* We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve.
* We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities.
Job Description
We are seeking an experienced Client Manager II specializing in insurance to join our team in Leola, PA United States. In this role, you will be responsible for managing and servicing a portfolio of commercial trucking insurance accounts while ensuring exceptional client satisfaction and retention.
* Manage and maintain relationships with existing commercial insurance clients
* Review and analyze insurance policies to ensure appropriate coverage and compliance
* Process policy changes, renewals, and endorsements for insurance accounts
* Conduct risk assessments and provide risk management recommendations
* Coordinate with underwriters and insurance carriers for policy placement
* Handle client inquiries and resolve coverage-related issues
* Monitor and ensure compliance with DOT regulations and insurance requirements
* Prepare insurance documentation, certificates, and policy summaries
* Develop and implement client retention strategies
* Maintain accurate client records and documentation in CRM system
Qualifications
* Active Property & Casualty (P&C) Insurance License required
* 3-5 years of commercial insurance experience, with specific focus on trucking/transportation insurance
* Comprehensive knowledge of commercial trucking insurance products and coverage
* Strong understanding of DOT regulations and transportation compliance requirements
* Proficiency in insurance policy management and risk assessment
* Experience with CRM software and MS Office Suite
* Excellent account management and client service skills
* Strong analytical and problem-solving abilities
* Detail-oriented with exceptional organizational skills
* Effective written and verbal communication skills
* Knowledge of transportation industry risk management practices
Additional Information
Please see our company Benefits:
* Medical, Dental, Vision
* Life and AD&D insurance
* FSA / HSA
* Commuter & Child Care FSA
* Cancer Support Benefits
* Pet Insurance
* Accident & Critical Illness
* Hospital Indemnity
* Employee Assistance Program (EAP)
* 11 Paid Holidays
* Flexible PTO
* 401K
Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.
Client Service Manager
Customer success manager job in Downingtown, PA
Who We Are
At Bruton Chisnell Advisors (BCA), our Purpose is to empower our clients and team to live more confidently. As an independent registered advisory firm, we serve both individual and business clients, providing services ranging from financial and retirement planning, investment management, retirement and 401(k) plan management, and strategic business consulting. BCA is a leader in the financial service industry and consistently ranks as an “elite” retirement plan advisor and within the top quartile of firms based on assets under management.
Leading with our Core Values, we are a strong partner with our clients and provide an exceptional yet approachable experience. We work closely with our clients to meet them where they are, understand their unique needs, and partner with them to chart a course to achieve their goals and live more confidently. Through our holistic planning approach, we strive to be a thought-partner on the team, collaborating with business partners, attorneys and accountants to achieve the best outcomes for our clients.
With 50+ years in the industry, we continue to expand our footprint with offices in Downingtown, PA and Barberton, OH. Our goal is to continue to enhance our team environment where we work together to build long-lasting mutual success. We take our core values seriously and utilize them to make every decision - both with our team and with our clients. BCA is looking for growth-minded individuals who are excited to learn and work in a client service-first organization where they can make a big impact.
Summary
As a Client Service Associate at Bruton Chisnell Advisors (BCA) in the Pennsylvania office, you will play a crucial role in client relations by ensuring the smooth operation of the office. Serving as the first level of client service, you will be responsible for perpetuating our Purpose and Core Values in each interaction with clients, the internal team, and partners.
Your responsibilities will include coordinating and preparing for client meetings, and prepare and execute client paperwork. You will take help support the office experience to create a positive interaction for every visitor. Your role will be vital in creating a positive client and team experience and supporting the overall efficiency of our office and team members.
Responsibilities
· Client Experience & Service Support
o Client Meeting Preparation: Proactively review upcoming meetings to identify the need for materials. Print agendas, binders and other meeting materials for client meetings as needed in partnership with client service managers and relationship managers. Prepare presentations and reports.
o Back Office / Paperwork Management: Draft paperwork, collect signatures from appropriate signers, either by hand signature or DocuSign. Ensure all client documentation complies with firm policies and regulatory requirements. Manage paperwork process from submission to completion.
o CRM: Partner with client service team to add new clients to CRM with accurate details. Update client information regularly to ensure accurate client data. Support effective workflows and automations. Ad hoc projects related to data integrity and reporting.
o Client File Management: Scan & save client paperwork, meeting notes, estate plans, and other documents as needed. Download and share statements, tax forms, etc. from Fidelity, Schwab and other Recordkeepers / Custodians as needed. Organize and maintain files in an efficient way for easy access.
o Process Documentation: Partnering with various BCA team members, identify processes that need documented, help document existing processes, and identify opportunities for continual improvement.
o Client Success: Provide a high level of customer service by responding to inquiries promptly. Completing follow-ups as requested by Advisors and/or Client Service team.
Experience
· 3+ years of financial services experience, required.
· Fidelity and/or Schwab experience, a plus.
· Ability to maintain highly confidential information.
· Proven experience in client services with a service first mindset creating a white glove client experience for every person.
· Positive, can-do attitude. Ability to take on new projects with limited direction.
· Highly organized with the ability to manage multiple priorities at once.
· Strong technical aptitude; highly comfortable using Microsoft Suite (including Excel).
· CRM and DocuSign experience, preferred.
· Strong desire to learn and grow within the financial planning industry.
Strategic Account Manager - Healthcare
Customer success manager job in Lancaster, PA
We're not just hiring; we are building a world better than we found it, supporting those who serve the common good, assisting those who are most vulnerable, and helping keep our communities safe. We are seeking a highly motivated Strategic Account Manager - Healthcare for our Lancaster, PA territory who will create and execute sales in the healthcare market to include solutions for hospitals and long-term care facilities. You will be responsible for exceeding sales revenue goals, developing and maintaining valued customer relationships, and expanding our customer base, all while forging your own path. Accountabilities Include:
Generate new customers within the assigned territory.
Service and expand the business of the existing customer base.
Present technology solutions to customers in professional environments.
Conduct walkthroughs and develop scope-of-work documents based on potential installation projects with the assistance of the engineering team.
Write and submit timely, accurate, and professional bids and bid responses with the assistance of the support team.
Respond to RFI's, RFQ's, and RFP's.
Understand and interpret construction project specifications.
Develop and maintain strong product and industry knowledge, recognizing local industry trends.
Support the local engineering and architectural community by providing customer needs analysis, system layouts, and designs.
Develop and maintain professional relationships with manufacturer representatives.
Determine strategic efforts based on competitive analysis and market trends to maximize sales efforts.
Requirements for Success:
Bachelor's degree or equivalent relevant work experience.
Minimum of 2 years of B2B sales experience.
Demonstrated ability to deliver compelling, engaging, informative presentations online and in a public setting with the appropriate tone of voice, body language, and delivery.
Previous experience selling into C-Suite preferred.
Ability to exercise the highest level of integrity and professional business acumen.
Professional self-starter who is reliable, flexible, proactive, resilient, organized, and punctual.
Computer skills to include understanding basic computer manipulation, managing computer files, word processing, using spreadsheets and databases, creating presentations, finding information, and communicating.
Excellent written and verbal communication skills to effectively express ideas and information.
Ability to thrive both independently and in a team environment.
A high level of commitment to customer satisfaction.
Basic math computation skills to include addition, subtraction, multiplication, division, percentages and fractions.
Ability to follow policies, processes and procedures.
Effective use of Microsoft 365 suite of products.
Demonstrated attention to detail and commitment to task in completing assignments with quality outputs.
Maintain a clean driving record.
Why Choose Us: Not to brag, but our team rocks! With an average employee tenure of 11 years, our experience authenticates our capabilities. In addition, we are staffed with talented professionals who gauge their success based on our customers. But we do know how to let our hair down and have a serious bit of fun. In return for your commitment and valuable contributions to the Company, Ronco offers a friendly working atmosphere, competitive compensation, uncapped commission, and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, 401k, nine paid Holidays, Sick Pay, and Paid Time Off), on the job training, and opportunities for promotion. We also offer a flexible hybrid working model of 3 days a week in-office, and 2 days a week remote. Ready to take the next step in your career? Apply today! This role may require you to meet vendor specific credentialing requirements to visit customer sites as a condition of your continued employment. These requirements vary based on the respective healthcare, educational, state, or federal customer and may include vaccinations, additional background checks, additional drug testing, and any other type of criteria as specified by the customer. Ronco is a drug-free workplace. Employment is subject to passing a drug test. Ronco is an Equal Opportunity Employer.
Client Services Manager, Home Health
Customer success manager job in Wyomissing, PA
You have chosen to deny this site access to your location - please change your preference in your browser if you wish to use this function. * Area: Client Services * Employment Type: Full time * Published: Oct 31 2025
Description
BAYADA Home Health Care has an immediate opening for a Client Service Manager in our Berks County, Wyomissing, PA Home Health Office. If you are looking for an exciting career opportunity in a growing industry, a Client Service Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
The Client Service Manager will:
* Provide superior customer service and quality home care
* Focus on managing coordination of client services and emergent scheduling issues
* Build lasting relationships with clients, referral sources, payors and community organizations
* Develop strong, communicative relationships with the team
* Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)
* Associates will partner with Clinical Managers to provide supervision and support to field employees
Qualifications:
* Prior medical office or home care experience preferred
* Prior supervisory experience a plus
* Demonstrated record of successfully taking on increased responsibility (goal achievement)
* Ambition to grow and advance beyond current position
* Strong computer skills required (electronic medical record)
* Excellent communication and interpersonal skills
Why choose Bayada?
* BAYADA offers the stability and structure of a national company with the values and culture of a family-owned business.
* ************************************************************************************
* Newsweek's Best Place to Work for Diversity
* Newsweek Best Place to Work for Women
* Newsweek Best Place to Work (overall)
* Newsweek Best Place to Work for Women and Families
* Glassdoor Best Places to Work
* Forbes Best Places to Work for Women
* Paid Weekly
* Mon-Fri work hours
* AMAZING culture
* Strong employee values and recognition
* Small team at a local office
* Growth opportunities
* BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
* To learn more about Bayada benefits, ***********************
#LIRX
#JoinBAYADA-RX
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
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Business Development / Client Relations Manager
Customer success manager job in Lititz, PA
Job Details Lititz, PAJob Posting Date(s) 03/20/2025Description
Job Type: Full-time
Dreamliner Luxury Coaches is a premier provider of luxurious, customized coach transportation for high-profile clients, including those in the entertainment and music industries. We specialize in delivering comfort, style, and top-tier services for artists, touring bands, corporate clients, and other VIPs seeking world-class travel experience.
Role Overview:
We are looking for a dynamic and sales-driven Business Development / Client Relations Manager to join our team. This role is ideal for someone who has strong ties to the music industry, a passion for client relations, and a proven track record of sales success. The manager will work closely with our clients to understand their needs and build long-lasting relationships, ensuring that Dreamliner Luxury Coaches is their go-to provider for high-end, customized transportation services.
Key Responsibilities:
Business Development:
Identify and pursue new business opportunities in the entertainment, music, and corporate sectors.
Develop strategies to grow client base and increase market share in the luxury transportation industry.
Work closely with the sales team to create tailored packages and pricing for new and existing clients.
Client Relations:
Act as the primary point of contact for clients, ensuring exceptional service delivery before, during, and after travel experiences.
Build and maintain strong, long-term relationships with high-profile clients, including artists, managers, event planners, and corporate executives.
Provide regular updates with clients regarding services, availability, and new offers.
Sales & Negotiation:
Present and sell Dreamliner Luxury Coaches' services to potential clients, using strong negotiation skills to close deals.
Work with the operations team to ensure smooth execution of bookings, ensuring client satisfaction from start to finish.
Industry Networking:
Attend industry events, trade shows, and networking functions to promote Dreamliner Luxury Coaches and build relationships within the music and entertainment sectors.
Stay up to date with industry trends and competitor offerings to identify new opportunities and maintain a competitive edge.
Collaborative Teamwork:
Collaborate with internal teams such as marketing, operations, and customer service to deliver seamless experiences for clients.
Contribute to team goals and work in alignment with the company's vision for growth and excellence in client service.
Qualifications
Qualifications:
Experience:
Proven experience in business development, client relations, or sales, preferably within the luxury transportation or music industries.
Strong understanding of the music and entertainment sectors, with established connections to artists, managers, and event planners.
Skills:
Excellent interpersonal and communication skills with the ability to build rapport quickly.
A confident and outgoing personality, capable of presenting and negotiating at all levels.
Highly organized with the ability to manage multiple client accounts and deadlines simultaneously.
Attributes:
Sales-focused mindset with a passion for delivering excellent customer service.
Ability to work independently as well as part of a team.
High level of professionalism and integrity.
Self-motivated, goal-oriented, and eager to contribute to the company's success.
Preferred:
Prior experience in the luxury transportation or hospitality industry.
Existing relationships within the music or entertainment industry.
Why Join Us:
Work in a dynamic, fast-paced environment that offers the opportunity to interact with some of the most exciting names in entertainment.
Be part of a team that values innovation, high standards, and client satisfaction.
Manager, Tradeshow Client Relationships
Customer success manager job in Reading, PA
Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines' extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.
We are proud to offer highly competitive pay and a comprehensive benefits package, including:
Paid vacation, sick time, and holidays
401(k) plan with company match
Medical, dental, and vision insurance
Short- and long-term disability plans
Life and accidental death & dismemberment insurance
Job referral bonus program
Salary Range: $60k to $65k base + Incentive
Responsibilities
The Manager, Tradeshow Client Relationships is accountable for managing all facets of assigned Tradeshow accounts within Estes Forwarding Worldwide, LLC. The Manager, Tradeshow Client Relationships is responsible for collaborating with EFW sales, operations, and Internal SME's while establishing and maintaining Tradeshow client relationships, coordinating support for clients, directing client strategies, reporting on client relationships, managing the implementation and on-boarding of new Tradeshow client accounts and ensuring a consistently high level of service, quality, and client satisfaction.
To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.
Develop and maintain strong, long-term Tradeshow client relationships with assigned accounts.
Achieve assigned strategic Tradeshow account objectives.
Work in conjunction with Tradeshow sales team members, operations leadership, and the EFW Executive team to ensure open communication and provide excellent customer service.
Gather information from members at all levels of the organization who can contribute information about problems and possible solutions.
Research and provide possible solutions for identified issues.
Recommend strategies to management and other decision makers.
Look for and develop new opportunities through Challenger Sales process and consultation.
Develop new relationships with assigned Tradeshow accounts through networking and additional opportunity probing.
Recommend new EFW strategies to client management and other decision-makers.
Adhere to CRM processes - including, but not limited to, ensuring updated contact information, new opportunity entry, call notes with results and next steps, etc.
Own assigned new Tradeshow customer onboarding and integration.
Assist with facilitating the Onboarding Roadmap.
Assist in developing and ensure execution of Tradeshow client agreements for new accounts.
Identify IT integration needs and work with assigned IT project managers.
Act as the liaison between clients and all pertinent internal teams.
Support bidding and pricing process with assigned accounts.
Interact with key SME's to facilitate timely delivery of completed projects and improvements.
Communicate with major clients on a regular basis and respond to specific queries.
Establish and continuously improve processes to ensure excellent client relations.
Handle transactional complaints and problems in a timely and effective manner.
Be a client resource for all Tradeshow needs.
Provide dedicated and complete customer service support.
Engineer solutions and innovative ideas to meet client needs.
Prepare Business Reviews in an established cadence (monthly, quarterly, etc.).
Understand and provide business projections to all relevant parties.
Monitor account performance by regularly reviewing KPIs and agreed upon client SLAs.
Work with operational team to identify any lagging trends and improve to client expectation.
Define business problems within the organization and use statistical analysis, simulations, predictive modeling, or other methods to analyze and develop practical solutions.
Measure effectiveness of solutions and process improvements.
Support and work with VP, Tradeshow for any identified account escalations and issues with operational performance.
Support and work with Tradeshow operations for any identified new opportunities or issues with performance.
Routinely measure shipment volume levels and quickly investigate attrition or growth to determine root cause. Escalate any identified attrition to management.
Maintain Client Tradeshow and Event schedule within CRM, building opportunities and maintaining the schedules in order to stay on top of account growth and potential revenue. Keeping contact information updated with CRM and Worldtrak.
Build client quotations and shipments within Worldtrak.
Route all shipments for the client and look for opportunities to maximize profit by consolidating shipments with other account freight.
Effectively log all client communication in the company CRM.
Regular attendance is required.
Comply with company C-TPAT and TSA security procedures.
Perform other duties as assigned.
Qualifications
The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.
SKILLS AND ABILITIES
Ability to interact effectively with all levels of the organization
Ability to identify issues, requirements, and opportunities involved in customer service
Excellent oral and written communication skills
Excellent project management skills
Effective time management skills
Ability to prioritize, manage time effectively, escalate issues appropriately, and keep information confidential
Respond well to questions.
Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Ability to read and interpret complex business and/or technical documents
Ability to write comprehensive reports and detailed business correspondence
Ability to work with managers or directors and communicate ambiguous concepts
Ability to present to groups across the organization
Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis
Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems
Must be able to travel via car, train or plane when requested.
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
Must be eligible to work in the United States.
At this time, EFW will not sponsor a new applicant for employment authorization for this position.
EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.
SUPERVISION
Position functions semi-autonomously and has no direct reports.
EDUCATION/EXPERIENCE
Minimum of an Associate's degree and 5-7 years of experience. Additionally, 5-7 years of experience within the transportation industry preferred. However, a combination of experience and/or education will be taken into consideration.
LICENSES/CERTIFICATIONS
Valid driver's license required.
TRAVEL
Periodic travel up to 25% required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
Typically sitting at a desk or table. Intermittently sitting, standing, walking, or stooping.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties.
Normal office situation.
EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.
Auto-ApplyCommercial Insurance Client Service Manager
Customer success manager job in East York, PA
Job Summary - Hybrid Remote
We are seeking a dynamic and detail-oriented Commercial Insurance Account Manager to join our team. The Account Manager will be responsible for managing a portfolio of commercial insurance accounts, providing exceptional customer service and ensuring client satisfaction.
Responsibilities
Work with clients to understand their insurance needs and provide tailored solutions
Manage a portfolio of commercial insurance accounts and ensure all policies are up to date
Review and analyze insurance policies to ensure accuracy and coverage adequacy
Develop and maintain strong relationships with clients, insurers, and other stakeholders
Provide support and guidance to clients on risk management and loss prevention strategies
Prepare and present insurance proposals, renewals, and claims to clients
Stay updated on industry trends, regulations, and market conditions to provide informed advice to clients
Collaborate with internal teams to ensure seamless delivery of services to clients
Qualifications/Requirements
3+ years of relevant insurance industry experience preferred
Previous experience handling middle-market commercial accounts
In-depth knowledge of commercial insurance products, coverages, and regulations
Strong customer service and relationship-building skills
Excellent communication and negotiation abilities
Detail-oriented with strong organizational and time management skills
Proficient in using agency management software (EPIC preferred) and Microsoft Office suite
Holds an active P&C (Property and Casualty) insurance license
#LI-MB6
Strategic Account Manager
Customer success manager job in Exeter, PA
Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take the first step toward a rewarding career!
Strategic Account Manager
Location: Exeter, PA
Role Summary
Are you a relationship-focused sales professional with a strong understanding of eCommerce and the automotive aftermarket? Join Keystone Automotive Operations as a Strategic Account Manager and help drive the wholesale growth of established eCommerce and marketplace partners across the Automotive, RV, and Marine industries. In this role, you'll maintain a set base of established eCommerce businesses, in addition to new business, and will act as the liaison between the company and the wholesale customers. You'll work to expand, maintain, and improve customer relationships and achieve sales, profitability, and process goals.
This is an Inside Sales position with some travel required.
Key Responsibilities
Build and maintain strong relationships with key wholesale partners.
Regularly communicate with customers, resolve customer queries, and increase revenue by promoting different vendors and our services.
Monitor sales performance metrics and prepare monthly, quarterly, and annual reports and forecasts.
Ensure customer satisfaction and identify new opportunities to create increased results.
Regularly acquire and share competitive intel.
Consistently meet/exceed set sales and budget goals, as well as overall customer profitability and margin.
Up to 25% Travel Required.
Assume other duties as assigned
Required Qualifications
Bachelor's Degree
3+ years of related experience required.
Preferred Qualifications
No Preferred Education Required.
2+ years of experience in business-to-business collections.
Knowledge/Skills/Abilities
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
Frequent use of Outlook, Word, Excel, graphics, etc. Ability to create, maintain and incorporate functions into Word documents, Excel spreadsheets, databases, and PowerPoint presentations to support business objectives.
Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.
Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
Decisions generally affect one's own job or the assigned functional area.
Results are defined; sets personal goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
Handle multiple tasks or projects simultaneously with moderate complexity.
Work Environment
Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.
Travel may be required periodically, including overnight stays (contingent on position requirements).
Who We Are
Keystone Automotive Operations is North America's leading distributor of specialty automotive aftermarket, RV and marine parts and accessories. Our success is driven by a people-focused culture rooted in our core values:
Commitment | Customer Service | Execution | Integrity | Leadership | Teamwork | Fun
With over 1,900 dedicated team members worldwide, we believe that our employees are the heart of our success. When you grow, we all grow - and we're committed to supporting your journey.
Why Join Keystone Automotive Operations?
We're not just delivering parts - we're delivering opportunity. At Keystone Automotive Operations, we believe in investing in our people. Whether you're behind the wheel or building your career, we offer a culture that prioritizes growth, inclusion, and recognition. Be part of a team that's driving the future of the automotive aftermarket, RV, and marine.
Your success is our priority. We provide comprehensive benefits and development programs designed to help you thrive professionally and personally.
We Offer:
Health Benefits: Medical, Dental, Vision, HSA/FSA Options
Wellness Benefits: Access to HINGE Health, Employee Assistance Program and more
Financial Security: 401(k) with company match, Company-paid Life Insurance and Long-term Disability, Short-term Disability
Paid Time Off (PTO) & Holidays
Education Support: Tuition Assistance and Scholarships for Dependents
Employee Referral Bonus Program
Employee Purchase Discounts
Professional Opportunities: Ongoing training, internal growth, and leadership development
Inclusive Culture: Team-driven environment that values innovation and integrity
Ready to Join Our Team?
Take the next step in your career and bring your skills to a company where they'll make a real difference. Apply today!
Join us for an exciting career journey with positive, driven individuals.
Auto-ApplyStrategic Account Manager
Customer success manager job in Exeter, PA
Are you a relationship-focused sales professional with a strong understanding of eCommerce and the automotive aftermarket? Join Keystone Automotive Operations as a Strategic Account Manager and help drive the wholesale growth of established eCommerce and marketplace partners across the Automotive, RV, and Marine industries. In this role, you'll maintain a set base of established eCommerce businesses, in addition to new business, and will act as the liaison between the company and the wholesale customers. You'll work to expand, maintain, and improve customer relationships and achieve sales, profitability, and process goals.
This is an Inside Sales position with some travel required.
Key Responsibilities
Build and maintain strong relationships with key wholesale partners.
Regularly communicate with customers, resolve customer queries, and increase revenue by promoting different vendors and our services.
Monitor sales performance metrics and prepare monthly, quarterly, and annual reports and forecasts.
Ensure customer satisfaction and identify new opportunities to create increased results.
Regularly acquire and share competitive intel.
Consistently meet/exceed set sales and budget goals, as well as overall customer profitability and margin.
Up to 25% Travel Required.
Assume other duties as assigned
Required Qualifications
Bachelor's Degree
3+ years of related experience required.
Preferred Qualifications
No Preferred Education Required.
2+ years of experience in business-to-business collections.
Knowledge/Skills/Abilities
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
Frequent use of Outlook, Word, Excel, graphics, etc. Ability to create, maintain and incorporate functions into Word documents, Excel spreadsheets, databases, and PowerPoint presentations to support business objectives.
Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.
Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
Decisions generally affect one's own job or the assigned functional area.
Results are defined; sets personal goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
Handle multiple tasks or projects simultaneously with moderate complexity.
Work Environment
Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.
Travel may be required periodically, including overnight stays (contingent on position requirements).
Who We Are
Keystone Automotive Operations is North America's leading distributor of specialty automotive aftermarket, RV and marine parts and accessories. Our success is driven by a people-focused culture rooted in our core values:
Commitment | Customer Service | Execution | Integrity | Leadership | Teamwork | Fun
With over 1,900 dedicated team members worldwide, we believe that our employees are the heart of our success. When you grow, we all grow - and we're committed to supporting your journey.
Why Join Keystone Automotive Operations?
We're not just delivering parts - we're delivering opportunity. At Keystone Automotive Operations, we believe in investing in our people. Whether you're behind the wheel or building your career, we offer a culture that prioritizes growth, inclusion, and recognition. Be part of a team that's driving the future of the automotive aftermarket, RV, and marine.
Your success is our priority. We provide comprehensive benefits and development programs designed to help you thrive professionally and personally.
We Offer:
Health Benefits: Medical, Dental, Vision, HSA/FSA Options
Wellness Benefits: Access to HINGE Health, Employee Assistance Program and more
Financial Security: 401(k) with company match, Company-paid Life Insurance and Long-term Disability, Short-term Disability
Paid Time Off (PTO) & Holidays
Education Support: Tuition Assistance and Scholarships for Dependents
Employee Referral Bonus Program
Employee Purchase Discounts
Professional Opportunities: Ongoing training, internal growth, and leadership development
Inclusive Culture: Team-driven environment that values innovation and integrity
Ready to Join Our Team?
Take the next step in your career and bring your skills to a company where they'll make a real difference. Apply today!
Studio Catering Sales Manager
Customer success manager job in Lancaster, PA
Benefits:
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
401(k)
401(k) matching
Company parties
Competitive salary
Employee discounts
Free food & snacks
Free uniforms
Opportunity for advancement
Profit sharing
Hours: **This position does not have set hours; hours will vary depending on business levels
Responsibilities include:
- Responding to all RL Studio & promoter/tour inquiries via email and phone
- Follow up with production to identify the needs and requirements of their tour
- Advance process w/ artist/production rider, touring coordinator & back stage coordinator
- Creating client estimates and menu planning options with our Executive Chefs
- Coordinating with RL Studio managers, Live event venues & promoter production team
- Ensuring proper invoicing/settlement for Studio, Production & Promoter
- Assist in overseeing the production/tour catering on-site
- Work with Catering Ops Team in Managing hospitality for rehearsals & show
- Attend various catering sales activities generated by the Director of Sales
- Assist in creating incredible client experiences
- Attend Various Rock Lititz meetings & activities as a campus ambassador for TFB Catering
- Maintaining strong relationships with clients to ensure repeat business
- Committed to creating incredible experiences for our clients
Requirements:
- 2+ years of Live Entertainment/Touring Industry experience
- 2+ years of Event Planning / Catering experience
- Computer proficiency
- Strong organizational skills
- Clean professional appearance
- Exceptional customer service skills
- Clear and professional communication skills
- Ability to Multitask
- Ability to problem solve and stay calm under pressure
- Willing to travel regionally / Active Drivers License Compensation: $50,000.00 - $60,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
From classic cocktails and craft beers to rustic Irish dishes and fresh, local fare, TFB Hospitality is dedicated to providing world-class eating & drinking experiences at each of our restaurant concepts and catering operations.
We believe in a team mentality where each member is as valued & relied upon as they are held accountable, no matter your role.
If this sort of ecosystem approach to food service and hospitality sounds like something you'd like to be a part of, we want to hear from you!
Auto-ApplyMarketing & Engagement Manager
Customer success manager job in Denver, PA
Marketing & Engagement Manager Location: Corporate Office - 555A Sandy Hill Road, Denver, PA 17517 Who We Are: At the Denver Cold Family of Companies, we provide our customers with optimal third‑party logistics solutions tailored to their unique needs, while setting the standard for exceptional service and an outstanding employee environment. Guided by our core values of Empowerment, Family, Growth, and Service, we foster a people-first culture rooted in excellence-valuing and supporting our employees, customers, and community in everything we do. About the Role:
We're looking for a motivated, organized, and collaborative Marketing & Engagement Manager to lead our marketing, communications, and engagement efforts across the Denver Cold Family of Companies. This role is ideal for someone who enjoys bringing people together, balancing creativity with structure, and driving engagement across all levels of the organization. You'll plan and lead events, design engaging content, and oversee company-wide communications - strengthening relationships among employees, customers, and the community while helping grow our brand presence. What You'll Do:
Lead company and community events from start to finish - organizing, coordinating, and managing details to ensure smooth execution.
Manage and oversee all marketing and communication efforts, including social media, newsletters, and promotional materials.
Create engaging and visually appealing digital content and graphics for both internal and external audiences.
Plan and implement employee engagement and recognition initiatives.
Collaborate with leadership to maintain consistent messaging and brand identity.
Delegate tasks and empower team members and internal committees to support event and marketing goals.
What We're Looking For:
2+ years of experience in marketing or communications, with event planning and leadership experience preferred.
Strong written and graphic communication skills.
Highly organized with excellent planning and follow-through abilities.
Skilled in graphic design and layout, with an eye for creating professional and visually appealing content.
Ability to plan and lead events from concept through completion.
A confident leader who can manage multiple projects, delegate effectively, and motivate others.
Technologically inclined with the ability to quickly learn and adapt to new software and tools.
Compensation & Benefits:
Salary Range: $60,000-$80,000 annually, depending on experience.
16 days of PTO and 6 paid holidays annually.
Health, dental, and vision insurance available after 60 days.
Supplemental insurance policies.
401(k) with company match after one year.
Why You'll Love Working Here:
A collaborative, family-oriented culture rooted in our values of Empowerment, Family, Growth, and Service.
A workplace that celebrates initiative, creativity, and community involvement.
The opportunity to make a meaningful impact on our people, brand, and community every day.
If you're ready to take ownership of marketing, engagement, and events at a growing company where ideas are valued and teamwork drives success - we'd love to meet you.
OEM Manager
Customer success manager job in Reading, PA
OEM Account Manager - Reading, PA
The role of the OEM ACCOUNT MANAGER (OAM) is to lead sales growth of Brentwood's engineered systems and equipment, services, components, and aftermarket parts, by managing the relationship with identified OEMs (Original Equipment Manufacturers). The OAM, with support from Product Management, New Product Development, Applications Engineering and Commercial Operations teams, develops project opportunities with current and new OEM customers to promote awareness of Brentwood's capabilities and work with OEMs to have Brentwood products specified and installed in OEM equipment and service solutions. During the annual planning process, the OAM works with the Director of Sales to set and achieve sales targets for their named OEM customer account list, as well as coordinate with Marketing to determine Trade Show participation. The OAM is expected to communicate and coordinate in a timely and effective manner with all functional areas to develop and execute sales and marketing strategies, and support all aspects of the business, providing enthusiastic leadership and cooperation. The OAM may be expected to perform other duties as required or assigned by the business.
Essential Responsibilities:
Prepare strategic and tactical plans to grow sales and improve margins for OEM customers.
Support sales network with timely communication in writing, meetings and presentations, providing technical and commercial information and providing timely responses to questions and clarifications, in coordination with staff and management.
Actively promote and market all Product Lines to OEMs to increase awareness of the Brentwood name and company capabilities.
Provide quotes and pricing to named accounts in coordination with Product Management, Applications Engineering, and Customer Operations.
Facilitate final preparation of bid proposals, providing competitive intelligence and bid strategy to win at high margin. Coordinate with Sales Representatives, Distributors, Sales, Engineering and Legal teams to negotiate with customers and contractors to obtain acceptable purchase orders in accordance with bid proposal, and to meet Customer requirements; provide feedback, and successfully close and execute contracts.
Assist Customer Service with Aftermarket and direct sales pricing and strategy.
Manage and maintain current Customer Resources Management (CRM) database of all accounts, contacts, projects, bid dates, sales activities and sales forecast.
Plan business travel and schedule all field activities in advance, preparing trip and expense reports.
Work with Marketing, Product Management, Applications Engineering and Commercial Operations to prepare and update presentation materials.
Participate in internal sales meetings. Provide updates on sales activity and projects in the Region.
Maintain current and report, periodically and on demand, sales performance vs. targets and real-time forecast/projections for region and sales representative territories.
Maintain knowledge of marketplace, competitive analysis and trends affecting industry.
Attend regional and national trade shows, assist with set-up and tear down as required, follow up on all leads obtained at shows and plan trade show support needs in advance with Marketing.
Assist with project pre and post-sales activity, execution, and any field requirements including, but not limited to: inspection, training, system evaluation and product troubleshooting when necessary; provide feedback from the field to the organization.
Assist Accounts Receivable Department in obtaining payments when requested.
Work with Director of Sales on independent projects as assigned.
Essential Skills:
Bachelor's degree (B. S.) from a four-year college or university - Science or Engineering disciplines preferred; 5+ years related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret plan, specifications, common scientific and technical journals, financial reports, and legal documents. Ability to address and respond to inquiries and problems with customers, governmental entities, or members of the business community.
Ability to write, effectively prepare and present information to customers, engineers, contractors, and management.
Ability to prepare and use spreadsheets, calculate amounts, interest, commissions, proportions, percentages, discounts etc. and to prepare appropriate budgets.
Ability to understand customer needs, define problems, collect data, establish facts, draw valid conclusions and present solutions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Must live within Eastern or Central time zone.
Must be able and willing to travel in the USA and Canada. Occasional international travel may be required.
Brentwood offers professional growth potential, a pleasant work environment, and an excellent wage and benefits package including 401k w/employer match. Brentwood Industries, Inc., provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
At Brentwood, we have a passion for both our products and our people. Our goal as an employer is to help you excel as an individual and as part of a team by providing you with satisfying, motivating, and stimulating work experience. The varied nature of the environment at Brentwood allows you to work alongside industry professionals on a wide range of projects, contributing your knowledge and strengths to develop innovative, market-driven solutions.
Auto-ApplyAccount Manager - Powder
Customer success manager job in Reading, PA
About AkzoNobel Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let's paint the future together.
For more information please visit *****************
2024 Akzo Nobel N.V. All rights reserved.
Job Purpose
The purpose of this role is to be the frontline sales person who is responsible for the execution of agreed sales and profitability targets established by the business within the assigned sales area by developing new business and expanding the business with existing customers.
This position needs to be located in the Georgia Area, covering region area - Georgia and parts of South Carolina.
Key Responsibilities
* Manage a portfolio of customers, in a designated area, to execute sales plan.
* Screen customer base for new opportunities, generate leads and maintain pipeline.
* Provide appropriate and agreed levels of contact, service and support to ensure sales targets are met.
* Monitor sales against agreed targets on a regular basis to ensure they are met and where necessary the need for remedial actions are identified, reported and implemented.
* Collect, report, and analyze the customer feedback / information on present as well as future market trends in the context of possible further market penetration.
* Promote the positive company image and develop long-term relations with the customers.
* Coordinate export shipments including order generation, shipment coordingation, and collections.
* Administer international sales programs and promotions.
* Coordinate inter-nations co-op and promotional activities.
* Resolve international warranty claims.
Job Requirements
* Bachelor's degree preferred
* Knowledge & Work Experience - Paints and coatings industry, any B2B industry environment.
* 3-5 years of work experience in commercial roles, sales and key account management or sales to strategic accounts required
* Fluent in English
* Skills - Stakeholder management, project management, decision making, creating value propositions, drive, results orientation, customer service orientation, problem solving, communication and presentation, commercial and business acumen, basic understanding of cross functional processes and financial concepts related to sales and cost to serve.
* Must be able to participate and complete a qualitative and quantitative respirator fit test, and use respirator as required.
Compensation & Benefits
Base salary range for this role is: $84,000 to $95,000. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range. This salary range may also be modified in the future.
401K retirement savings with 6% company match
Medical insurance with HSA
Dental, Vision, Life, AD&D benefits
Generous vacation, sick and holiday pay
Progression (pay-for-skill) pay plans
Short & Long term disability
Paid Parental leave after 1 year
Career growth opportunities
Active Diversity & Inclusion Networks
Employee referral bonus
Employee appreciation days
Competencies
Accepting Direction
Accepting Responsibility
Acquiring Information
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Requisition ID: 49934
#LI-CH3
Sales Manager, PA
Customer success manager job in Bart, PA
This role will involve travel all around PA to support the individual AEs in their respective territories.
The Role
Green Thumb is seeking a talented Sales Manager to oversee our growing Pennsylvania cannabis program. As a Sales Manager, you will be responsible to ensure we meet and exceed our distribution targets and revenue growth targets. As a process manager you will be responsible for maximizing our sales team potential, influencing and educating our customers, developing sales & production strategies, maintaining budget/sales forecasts and manage the overall execution of the sales plan. You thrive in a growth, gritty environment and aren't afraid to roll up your sleeves and dive in. This role is best suited for an extroverted go-getter who doesn't mind phone calls, driving and ample facetime. You will be in dispensaries often interacting with a variety of clientele. Above all, you will embody Green Thumb's people first culture.
Responsibilities
Oversee all functions of the sales lifecycle including sales forecasting, direct relationship management and development, negotiation of buying agreements and lead conversion, deal evaluations and approvals
In partnership with Sales Director, develop annual and quarterly revenue plans, prepare monthly sales reports by product and channel to evaluate brand and product performance and develop annual and quarterly sales plans.
Ensure stores have proper inventory levels through sales tools, smart communication and in-store visits
Understand and provide insights on sales drivers and recommend new opportunities to drive incremental growth
Manage established team of Account Executives (4). Responsible for their development along with meeting Revenue and Margin goals.
Partner with Finance and Operations on the following activities: forecasting activities, developing revenue targets, budgeting and developing sales operations processes and compensation plans.
Monitor the market to observe emerging trends and competition.
Work with Branding and Marketing teams to develop advertising strategy and promotional activities.
Qualifications
4+ years of outside sales preferably in consumer packaged goods (food & beverage, preferred)
Knowledge of cannabis industry, regulations, market trends and competition highly preferred
Demonstrated experience of exceeding sales quotas
Proven ability to build and execute a sales strategy to generate and develop new business
Experience of P&L and budget management
Working knowledge of Microsoft Office tools
Experience working in sales management systems (i.e. Salesforce)
Highly motivated, self-directed, innovative and able to work independently or among teams with keen judgement, common sense and resourcefulness
Adapts and thrives in a demanding, fast-paced environment
Possesses a high level of critical thinking
Operates with a high level of professionalism and integrity, including dealing with confidential information
Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb
Must have a solid understanding of the Cannabis laws, rules and regulations and passion to further their understanding and knowledge of the industry and the laws.
Experience leading and motivating a team.
Bachelors degree preferred
Additional Requirements
Must pass any and all required background checks
Must be and remain compliant with all legal or company regulations for working in the industry
Must possess valid driver's license
Must be a minimum of 21 years of age
Must be approved by state badging agency to work in cannabis industry
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