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Customer Service Manager
Stop & Shop 4.3
Customer success manager job in Dedham, MA
Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family.
Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives.
We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table!
As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success.
What we ask of you:
Department Management:
Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office
Ensure departments meet or exceed sales and profit targets
Maintain high standards of sanitation and safety, ensuring compliance with all regulations
Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department
People Development and Diversity:
Direct, oversee, and evaluate the training completion of all Customer Service department team members
Monitor and evaluate associate performance and ensure associates have development plans to support professional growth
Foster a culture of diversity and inclusion within the team
Engage and retain associates by fostering a positive work environment
Labor Relations:
Manage labor relations to ensure compliance with company policies and labor laws
Address and resolve employee issues and grievances in a timely and effective manner
Customer Service Excellence:
Cultivate a culture of excellence in customer service, providing best-in-class service
Ensure customers experience a well-stocked store with the freshest product offerings
Support team members in their training to consistently deliver exceptional customer service
Operational Efficiency:
Monitor and analyze key performance metrics related to customer service and sales
Identify opportunities for process optimization and implement solutions to enhance operational performance
Manage departmental budgets, expenses, and financial targets to achieve profitability goals
Compliance and Safety:
Ensure all departments comply with company policies and regulatory requirements
Conduct regular safety audits and training sessions
Maintain a clean and safe working environment for all associates
Community Engagement:
Actively engage with the local community to understand their needs
Develop and maintain positive relationships with community organizations, schools, and other stakeholders
Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact
What you bring to the table:
1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office
Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience
Highly motivated, results-oriented, and a self-starter with a proven track record of success
Strong ability to influence and communicate effectively across different functions
Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously
Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals
Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders
High level of customer service skills, with a genuine passion for exceeding customer expectations
Creative and strategic thinking abilities to drive innovation and continuous improvement
Effective organizational and time management skills to ensure efficient operations
Ability to work flexible hours, including weekends and holidays
What we bring to the table:
Culture committed to celebrating diverse backgrounds and experiences
Comprehensive benefits
Opportunities for professional development and career growth
Associate discounts
Team of associates dedicated to serving our local customers and supporting our communities
If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply.
The salary range for this position is $64,800-$97,200
Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
$64.8k-97.2k yearly 2d ago
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Director, Client Service Manager- Insurance
Barings LLC
Customer success manager job in Boston, MA
At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the interests of our clients.We thank you for your interest in joining the Barings team, and invite you to explore our current employment opportunities.Title: Director, Client Service Manager- InsuranceBusiness Unit: Client ExperienceLocation: Boston, MABarings is a leading global financial services firm dedicated to meeting the evolving investment and capital needs of our clients and customers. Through active asset management and direct origination, we provide innovative solutions and access to differentiated opportunities across public and private capital markets. A subsidiary of MassMutual, Barings maintains a strong global presence with business and investment professionals located across North America, Europe, and Asia Pacific.***Job Summary***We are seeking a senior Client Service Manager with experience **supporting institutional insurance clients**. This individual will serve as a trusted partner and primary point of contact, responsible for the successful resolution of day‑to‑day administrative and operational client needs while working closely with Distribution, Operations, Legal/Compliance, Investment, and other internal teams to ensure exceptional end‑to‑end service delivery.Success in this role requires strong relationship management capabilities, excellent cross‑functional collaboration skills, and a working understanding of U.S. insurers' complex regulatory and reporting requirements. The ideal candidate brings a client‑first mindset, a proactive approach to issue resolution, and the ability to anticipate client needs while identifying service enhancements that strengthen Barings' value proposition.***Primary Responsibilities**** Partner with the Client Onboarding team and cross functional stakeholders to ensure a smooth and efficient onboarding experience for new clients, staying closely informed of progress and acting as a point of escalation to resolve issues promptly.* Develop and maintain a strong understanding of assigned clients and work closely with internal partners to deliver superior service while proactively identifying opportunities to enhance the client experience and strengthen the relationship.* Manage and coordinate resolution of complex client inquiries, including topics related to accounting, regulatory reporting, performance, cash flow activity, legal documentation, and other operational processes.* Maintain updated client data, interactions, and service records in CRM application Client360, ensuring transparent internal communication and alignment with broader client relationship team on issues, opportunities and developments.* Deliver client communications related to key events, reporting updates, product enhancements, operational changes, firm announcements, webinar invitations, and other strategic communications while partnering with Distribution, Investments, Product, Marketing, Legal, and Compliance on appropriate messaging and delivery.* Attend agreed client meetings virtually and in person, coordinating the agenda and materials, hosting discussions, and leading on takeaways as agreed with distribution and investment teams. Coordinate, prepare materials, and host operational due diligence meetings.* Maintain proactive, ongoing dialogue with clients, sharing regular updates on the firm's progress, strategic initiatives, and other organizational developments.* Contribute to strategic initiatives and projects aimed at improving the overall client experience, and provide support across Barings' broader U.S. (and, in unique cases, global) client base as part of a collaborative Client Experience team.***Qualifications**** 10+ years of experience in asset management, insurance asset management, institutional client service, or management consulting supporting financial services.* Demonstrated experience servicing segregated accounts for large institutional client relationships* Demonstrates high emotional intelligence, with the ability to build trust, navigate sensitive situations thoughtfully, and engage with clients and colleagues in an empathetic, solutions oriented manner.* Understanding of insurance reporting conventions and operating models.* Basic technical knowledge of fixed income, multi asset, and alternative strategies* Proven ability to coordinate effectively across cross functional teams and address complex client servicing needs timely and accurately.* Excellent written and verbal communication skills, with the ability to simplify complex investment, operational, and reporting concepts for various internal and external audiences.* Proficient in Excel, PowerPoint, and Word; experience with CRM tools (Salesforce) preferred.* Highly organized, detail oriented, and effective at managing competing priorities under deadline pressure.Base Salary Range: $95,000- $115,000, in addition to performance based incentive program.#LI-JS1**Requisite Skills****Additional Skills***Barings is an Equal Employment Opportunity employer; Minority/Female/Age/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.****Barings offers a comprehensive benefits package including:*****CORE BENEFITS & WELLNESS*** Medical (including Virtual Care), Prescription, Dental, and Vision Coverage* Fitness Center Reimbursement Program (Including Online Memberships)* Employee Assistance Program (EAP)* Fertility Benefits**FINANCIAL WELL-BEING*** Highly competitive 401(k) Plan with Company Match* Health Savings Account (HSA) with Company Contributions* Flexible Spending Accounts (FSA) - Health Care & Dependent Care* Retirement Health Reimbursement Account**LIFE INSURANCE*** Basic and Supplemental Life Insurance* Spouse and Child Life Insurance**TIME OFF, DISABILITY AND LEAVE OF ABSENCE*** Paid Vacation, Sick Days and Annual Holidays* Paid Leave of Absences (Maternity Leave, Parental Leave, Caregiver Leave, Bereavement Time)* Short and Long Term Disability Plans* Paid Volunteer Time**OTHER BENEFITS*** Education Assistance Program* Charitable Matching Gifts Program* Commuter Reimbursement Program* Adoption and Surrogacy Reimbursement Program
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$95k-115k yearly 4d ago
Manager, Strategic Accounts - Shockwave Medical (Boston, MA/CT)
Johnson & Johnson 4.7
Customer success manager job in Boston, MA
Job Function
MedTech Sales
Job Sub Function
Clinical Sales - Hospital/Hospital Systems (Commission)
Job Category
Professional
All Job Posting Locations
Boston, Massachusetts, United States of America, Connecticut (Any City)
Job Description
Johnson & Johnson is hiring for a Manager, Strategic Accounts for Shockwave Medical Inc. located in Boston, MA and Connecticut.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at *******************
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at *******************/.
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Ready to join a team that's pioneering the development and commercialization of Intravascular Lithotripsy (IVL) to treat complex calcified cardiovascular disease. Our Shockwave Medical portfolio aims to establish a new standard of care for medical device treatment of atherosclerotic cardiovascular disease through its differentiated and proprietary local delivery of sonic pressure waves for the treatment of calcified plaque.
Position Overview
The Manager, Strategic Account drives business growth through developing strategically aligned relationships with customers while providing leadership across customer teams and projects. Establishes and implements cost-effective, results-based, and professionally managed programs and innovative initiatives for the organization and delivers impactful business insights to solidify our competitive advantage.
Essential Job Functions
Build and maintain positive, long‑term relationships with key individuals at the hospital level customers.
Execute initiatives pulling strategy from IDN level to hospital/account level.
Drive innovative solutions and partnerships within targeted accounts and customers.
Work with sales leaders and sales teams to increase prospects and drive closure of opportunities.
Help navigate VAC approval process for new products and influence VAC members
Anticipate customer needs, marketplace evolutions and competitive threats.
Partner closely and collaboratively with the cross functional team for the overall strategy, the marketing content creation and the external tactics.
Partner closely and collaboratively with the cross functional team for the overall strategy, the marketing content creation and the external tactics.
Effectively manage multiple priorities to support and assist advancing business strategies
Effectively identifies, engages, and manages relationships with influential individuals in the cardiovascular interventional space and fosters long‑term strategic partnerships.
Measure and assess the impact of KOLs engagements and convey results to cross‑functional teams to further refine market access strategies.
Articulate the complete value proposition (clinical, reimbursement, health economics, and pricing) of Shockwave Medical to Key Strategic Accounts.
Demonstrate in‑depth product knowledge, and ability to speak clinically to physicians at a high level.
Maintain company standards involving ethical and moral character while professionally representing the company.
Comply with all corporate compliance, FDA, medical device, quality standards and ethics.
Other duties as assigned.
Qualifications
Bachelor's Degree or equivalent experience.
Minimum 5 years of sales experience as territory manager in medical devices (cardiovascular interventional space preferred).
Successful Sales experience in catheter technology with occlusive vascular disease, endovascular, atherectomy, stent, coronary sales experience with peripheral influence preferred but not required.
Working knowledge of contracting process and in‑depth knowledge of VAC process.
Thorough knowledge and understanding of sales applications and principles.
Strong influencing skills to represent the needs of internal and external stakeholders.
Strong judgment and balanced decision‑making.
Capable of independently managing time and resources, within the assigned strategic accounts in conjunction with near‑term plans to further business goals.
Must not be debarred by FDA for work in any Medical Device business.
Ability to work in a fast‑paced environment while managing multiple priorities.
Must have a valid driver's license.
Up to 50% domestic travel is required.
Operate as a team and/or independently while demonstrating flexibility to changing requirements.
There may be continuous sitting for prolonged periods (more than 2 consecutive hours in an 8‑hour day)
Pay Transparency
Additional Information:
The base pay for this position is $155,000.
The Company maintains a highly competitive sales incentive compensation program. Under current guidelines, this position is eligible for participation in this program in accordance with the terms of the applicable plan.
This position is eligible for a car allowance through the Company's Fleet program
Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short‑ and long‑term disability, business accident insurance, and group legal insurance.
Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
Employees are eligible for the following time off benefits:
Vacation - up to 120 hours per calendar year
Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
Holiday pay, including Floating Holidays - up to 13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Additional information can be found through the link below. *********************************************
The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (********************************) or contact AskGS to be directed to your accommodation resource.
Required Skills Preferred Skills The anticipated base pay range for this position is :
$155,000
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$155k yearly 1d ago
Strategic M&A Due Diligence Manager
Price Waterhouse Coopers 4.5
Customer success manager job in Boston, MA
A global consulting firm in Boston is seeking a Manager for its Acquisition Advisory team. This role involves managing client service accounts, supervising teams, and leading engagement workstreams. Ideal candidates will possess a Bachelor's Degree, 5 years of relevant experience, and an active CPA or equivalent credential. The position offers a salary range of $99,000 to $232,000, along with comprehensive benefits and an annual discretionary bonus.
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$73k-95k yearly est. 2d ago
Founding Client Executive
Hikemedical
Customer success manager job in Boston, MA
About Hike Medical
Hike Medical is reinventing musculoskeletal care, starting with feet. Our proprietary AI-vision platform turns a 30 second web-based (no sensors) foot scan into precision engineered, 3D-printed insoles that prevent pain before it starts. We're already protecting on-their-feet workforces at Fortune 50 leaders, major health systems, and middle America manufacturers.
Fresh off a stealthy round with top tier VCs, we run a fast, no BS, execution-first culture out of Boston's Seaport as we sprint toward $100M ARR and standing with 10M Americans as they step into their shoes daily.
First and only PDAC-approved 3D printed custom insole in the world 🌎
3 proprietary AI models that power the experience
Two products: one for employers & health plans, one for clinics - creating a virtuous cycle of clinician-labeled data
Expanded care access to 100,000+ Americans to date
10x'd revenue from 2023 to 2024 and on track to do the same in 2025; profitable month-over-month
The Opportunity
You'll be Hike's first CustomerSuccess Leader and first full-time hire fully dedicated to owning the post-sale customer lifecycle. You'll lead our largest and most complex relationships across employers, healthcare institutions, and major ecosystem partners, making sure they launch successfully, see real outcomes, and grow with us.
This role is an opportunity to manage a high-profile portfolio of our most important customers at any time, act as their go-to partner, and build the systems and rhythms that define CustomerSuccess at Hike. This role is perfect for someone who is:
Energized by large-scale enterprises and complex, multi-stakeholder engagements
Extremely sociable and loves being in the middle of customer conversations
Highly organized (ideally the most organized person on their current team) and thrives when there's a lot at stake
You'll work closely with the leadership team, Sales, Operations, Product, and be a core driver of revenue retention and expansion.
What We're Looking For
These are not hard-and-fast requirements, we care more about crisp execution and ownership than checking every box.
6-10+ years in CustomerSuccess, Account Management, or client-facing consulting
Healthcare, employer benefits, MSK, occupational health, or med-device experience
Experience working with large enterprises and complex programs (e.g., Fortune 100 employers, major health systems, large manufacturers)
Proven ability to concurrently manage many high-profile accounts in a high-pressure environment
Track record of driving adoption, renewals, and expansion in an existing book of business
Exceptionally strong relationship-building and communication skills, from operators to C-suite
Extremely sociable and comfortable leading customer meetings, workshops, and QBRs
Highly organized with a strong system for keeping projects, stakeholders, and actions on track
Experience partnering with Sales, Operations, Product, and Support
On-site in Boston, five days a week
Nice-to-Haves
Background in digital health benefits or tech-enabled physical products
Experience in venture-backed or high-growth early/growth-stage companies
Exposure to building or scaling CS processes and tooling (e.g., HubSpot)
Experience with complex implementations or rollouts across distributed workforces
Primary Responsibilities
Customer Ownership: Act as the primary point of contact for our key customers to help build deep, trust-based relationships and ensure the success of the partnerships. Manage multiple complex engagements at once with tight project plans, clear communication, and zero dropped balls.
Onboarding & Launch: Lead end-to-end onboarding and rollout plans, coordinating with internal teams to ensure smooth deployment and strong early adoption.
Adoption, Outcomes & Renewal: Track and report on statuses of customer relationships and and proactively drive renewal and expansion opportunities.
Communicate Customer Sentiment Internally: Synthesize and share customer feedback with management team, Product, Operations, and Commercial teams to shape roadmap and focus on continuously improving the experience.
Systems & Scale: Help build best-in-class playbooks, processes, and reporting that allow CustomerSuccess at Hike to effectively scale with the business.
Escalation Leadership: Own high-pressure escalations, coordinate cross-functional response, and turn issues into long-term improvements.
What You'll Get
Competitive cash compensation + equity
Full medical, dental, and vision coverage
$15K relocation bonus if needed
The opportunity to build CustomerSuccess from the ground up at a category-defining company
Daily collaboration with the founding team and senior leadership
Free custom insoles (of course…)
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$102k-190k yearly est. 4d ago
Client Service Manager
Arthur J Gallagher & Co 3.9
Customer success manager job in Boston, MA
Introduction
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
The Branch Client Service Manager II is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts within a Branch that consistently meets or exceeds CSO revenue benchmark expectations. This role reports directly into either the Branch Client Service Supervisor or Team Lead. The Branch Client Service Manager II directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.
How you'll make an impact
Successfully and profitably manages an assigned group of small business sized accounts focused on emerging tech and life sciences.
Builds and solidifies relationships with existing internal and external clients as well as carrier personnel by providing exceptional ongoing care.
In partnership with the Production team, takes a proactive role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner.
Secures existing business and drives the sale of additional services and lines of coverage.
Cultivates relationships with your buyer in the client organization as well as with day-to-day client representatives.
Partner with your team members in addressing a client's risk management needs through consultative conversations.
Maintains files with proper records according to company procedures.
Follows company procedures in order to achieve positive periodic audit results & ensure compliance standards and service levels are met.
Ensures accuracy of account information for both new and renewal policies, endorsements, and audits for accuracy in rating, coverage, signatures, and enters these transactions to generate billing invoices in a timely manner within the Gallagher system.
Leverages technical knowledge to ensure carrier quotes are received in a timely fashion
Reviews quotes for gaps and assists with inquiries from the carrier.
Attend training and seek self-directed learning to continue education in industry and technical knowledge.
About You
Required:
Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
Property and Casualty Insurance License
Ability to travel locally up to 5% of the time for training or client visits.
Proficiency in Epic (Applied Systems) , CSR24, DMS, plus Microsoft suite, & Indio
Preferred:
Previous insurance knowledge, particularly in emerging tech & life sciences
Experience managing client relationships
Solid financial acumen
Skills for success:
You possess strong communication skills that will allow you to build professional relationships with both internal and external partners. We are a collaborative team and look for teammates who understand the importance of deadlines and are open to constructive feedback.
Adaptable and comfortable working in an environment that requires balancing multiple priorities in any given day
You actively seek to develop your professional skills and improve efficiency
You are innovative and rarely satisfied with the status quo! You love to generate new and practical ideas and aim to continuously improve
A desire to learn Gallagher's tools, systems, and shared resources
Compensation and benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Other benefits include:
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
$79k-114k yearly est. 6d ago
Client Development Executive
Clearway Health
Customer success manager job in Boston, MA
Welcome to Clearway Health - a recognized Great Place to Work and destination organization! We are an award-winning culture where talented people are respected, informed, engaged, empowered, developed - and where they want to grow and make a difference. We offer a wide range of benefits, perks and wellness programs in addition to continuous learning opportunities to help you grow. At Clearway Health, diversity, equity, inclusion and belonging are an essential part of our business and workplace culture. Clearway Health emerged as a solution from Boston Medical Center to improve access to care, provide personal support and manage the complex specialty medication needs of vulnerable patients and their families. We partner with hospitals, health systems and the communities they care for to accelerate their specialty pharmacy programs. At Clearway Health, we take great pride in our High Five! Values to provide best in class experiences for our employees, our clients and their patients. We welcome you to follow us on LinkedIn where you can also learn more about our company, culture, people, and careers.
POSITION SUMMARY:
Clearway Health is in search of an accomplished sales executive ready to take the lead in executing our dynamic health system sales strategy. As you step into this role, you'll be at the forefront of driving new client sales and providing unwavering support throughout the entire sales process. Your responsibilities will span from pipeline management and sales strategy development to contract execution, ensuring that we consistently surpass our goals. You should be open to travel as needed to attend conferences, internal meetings, and crucial client engagements. We're looking for someone who already knows the territory and comes equipped with a robust book of business. You'll need to be a master of the full sales lifecycle, from the inception to the grand finale. Your background in calling on hospitals and health systems will serve you well, especially when it comes to engaging with the administrative suite. Executive presence is a must, as you'll be engaging directly with high-level decision makers. Your ability to build trust and strong relationships with clients will be pivotal in your success. Get ready to make a significant impact in patient lives as you develop and execute a regional sales strategy that will elevate our market share and foster invaluable partnerships. This role promises both professional growth and exciting challenges that await you
ESSENTIAL RESPONSIBILITIES:
As an integral part of our team, you will:
Take charge of the entire sales cycle, from the initial engagement to the successful closure of contracts.
Facilitate the smooth transition of clients from closed sales to implementation.
Formulate and execute a regional sales strategy aimed at expanding market share partnerships for Clearway Health.
Foster and manage relationships with consultants, channel partners, and other key contacts within health systems to continually bolster the sales pipeline.
Thoroughly assess potential clients against our company's ideal customer criteria and generate and maintain an active pipeline, exceeding at least 3 times the individual annual sales quota.
Establish strong relationships and secure contacts with potential clients to drive your sales goals.
Consult with prospects to gather insights into their business challenges and identify opportunities for Clearway Health to deliver tailored services and solutions.
Lead compelling sales presentations to senior leaders within health systems, striving to grow business partnerships and advance our sales initiatives.
Utilize your knowledge of our product offering to design client-focused, differentiated sales strategies.
Craft and convey compelling value propositions to potential clients through proposals, discussions, and negotiations. Be the driving force behind the entire sales process, ensuring that each stage is executed seamlessly.
Develop a deep understanding of the competitive landscape, allowing you to effectively position our products against competitors.
Maintain our customer relationship management program to accurately track sales activities and capture client or opportunity details.
Offer direct feedback to corporate leadership to shape new product development and recommend improvements to our current product offerings.
Attend conferences to cultivate new potential client relationships and continue promoting Clearway Health's Specialty Pharmacy services.
Develop, map out, and execute a comprehensive Clearway Health sales strategy.
Contribute to the creation of business proposal plans for corporate approval.
REQUIRED EDUCATION & EXPERIENCE:
A Bachelor's degree from a four-year college or university
Education, experience will be waived and considered in lieu of formal degree
4 years of sales-related experience, preferably in the pharmaceutical, Specialty Pharmacy, or hospital or health system setting.
Ability to navigate the hospital and health system landscape and sell enterprise contracts at the executive level.
KNOWLEDGE AND SKILLS:
Knowledge of project management methodologies is required.
Exceptional executive presence and strong communication skills to engage with senior client executives and collaborate effectively with internal and external teams.
Extensive experience in hospital and institutional sales, with expertise in specialty pharmacy, health system strategy, and pharmacy reimbursement, including proficiency in the 340B program.
The ability to adeptly balance strategic and tactical planning while managing competing priorities in a fast-paced healthcare environment.
Confidence, high energy, and self-motivation, demonstrating leadership skills and an Innate ability to work harmoniously in a team.
A track record of successful performance in an unstructured environment.
Familiarity with CRM software, EMRs and other pharmacy systems.
Special Working Conditions (On-call, travel, shift, coverage)
SPECIAL WORKING CONDITIONS (ON-CALL, TRAVEL, SHIFT, COVERAGE)
Travel will average 40% of the time, with increased travel for conferences
This information is being provided to promote pay transparency and equal employment opportunities at Clearway Health. The current annual base compensation range for this position is $120,000 - $150,000 + target incentive/variable compensation. The actual rate within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.
$120k-150k yearly 6d ago
Head of EMEA and APAC Client Solutions-Investment Management, Alternatives
Cambridge Associates LLC 4.8
Customer success manager job in Boston, MA
Head of EMEA and APAC Client Solutions-Investment Management, Alternatives page is loaded## Head of EMEA and APAC Client Solutions-Investment Management, Alternativeslocations: London: Zurichtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR0000056**Firm Overview:**Cambridge Associates (“CA”) is a leading global investment firm. CA's goal is to help endowments & foundations, pension plans, and ultra-high net worth private clients implement and managecustom investment portfolios that generate outperformance so that they can maximize their impact on the world. Cambridge Associates delivers a range of services, including outsourced CIO, non-discretionary portfolio management, and investment consulting.Headquartered in Boston, Massachusetts, CA has offices in key markets in North America, the United Kingdom, Europe, Asia, and Oceania. Our worldwide teams ensure our clients benefit from decades of global presence, local expertise, and relationships with the top global investment managers across the world. For more information, please visit .** Summary:**Position Overview: The Head of EMEA and APAC Client Solutions is a strategic leadership role and a key member of the Global Client Solutions Leadership team. This individual is responsible for driving revenue growth and market expansion and overseeing client engagement efforts in the EMEA and APAC regions. This role leads the development and implementation of business develop strategies together with practice leadership and manages teams responsible for all phases of the prospect and client journey in the regions. They will work closely with the Global Client Solutions team to ensure a seamless client experience and contribute to the development of new client opportunities.**Job Description:****Key Responsibilities:****Strategic Leadership & Revenue Growth:*** Develop and implement the regional business development and client engagement strategy in alignment with global objectives.* Work with the EMEA and APAC GCS team and Sales Operations to identify areas of development and growth ensuring alignment with the company's growth and client service goals.* Foster a culture of excellence, collaboration, and innovation within the team.**Client Engagement:*** Establish and maintain a robust client engagement framework with appropriate resources across practice areas to enhance the client experience throughout the client life cycle.* Collaborate with investment teams, PIM, CIT and Legal & Compliance to ensure client-centric solutions and services.**Business Development & Market Expansion:*** Lead all pipeline-building activities, including lead generation, qualification, and conversion strategies within the EMEA and APAC regions.* Identify and pursue new market opportunities, emerging client segments, and innovative business channels.* Foster and manage strategic partnerships to enhance market reach and drive business growth**Operational Excellence:*** Streamline regional operations in collaboration with marketing, onboarding, and investment teams.* Champion a data-driven approach to improve processes and client outcomes.**Collaboration & Communication:*** Work closely with the Global Head of Client Solutions, sales operations, regional marketing and regional practice heads to ensure alignment and consistency in client solutions while retaining regional nuance and regulatory awareness.* Communicate effectively with internal and external stakeholders to promote the company's vision and objectives.**Qualifications:*** Bachelor's degree in Business, Finance, Marketing, or a related field; MBA or advanced degree preferred.* 15+ years of progressive experience leading a senior sales or client engagement function within the financial services industry with a data-driven culture.* Strong leadership skills with a track record of building and managing high-performing teams.* Excellent strategic thinking and problem-solving abilities.* Demonstrated ability to drive growth and innovation in a competitive market.* Strong communication and interpersonal skills.* Ability to work collaboratively across global teams and functions.* Multilingual preferred**Reporting Line:**This role reports directly to the Global Head of Client Solutions.Employees of Cambridge Associates Ltd. or an affiliated firm, are prohibited from employment or other association with any company, organization, business, or other entity that is involved in any way with the securities or financial services industry except for those entities that are directly affiliated with Cambridge Associates Ltd. Employees are prohibited from acting as a Trustee or Director of, or accepting a similar position of responsibility with, any entity that is a client of or directly affiliated with a client of Cambridge Associates Ltd. or any of its affiliated companies without prior written consent from the Chief Compliance Officer of Cambridge Associates Ltd. Employees are prohibited from serving on the investment or finance committee of any company or organization with investable funds, or likely to develop investable funds, without prior written consent from the Chief Compliance Officer of Cambridge Associates Ltd. If applying for the role, you need to inform the Recruiter if there are any potential conflicts with the above.The firm is committed to the concept and practice of equal employment opportunity and will not discriminate against any employee or applicant on the basis of race, color, religion, age, sex, national origin, sexual orientation, gender identity, disability, or veteran status. It is expected that all employees will follow a similar policy toward their co-workers.Since our founding in 1973, we have been a market leader in building diversified investment portfolios. With 13 offices around the globe and a world-class network of managers, we offer the scale, resources, and networks of a global firm, coupled with the trust, independence, and personal attention of a boutique firm.### Get in TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.Wherever you are in your career journey, we offer a wide range of opportunities and a truly collaborative, diverse environment. Our work helps our clients do good in the world, and we embrace the opportunity to contribute to their positive impact.
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$131k-172k yearly est. 1d ago
Engagement Manager: Strategy, AI & Transformation
National African-American Insurance Association (Naaia
Customer success manager job in Boston, MA
A global management consulting firm is seeking an Engagement Manager in Boston. The role involves leading client projects, managing teams, and delivering strategic solutions. Candidates should have 4-7 years of strategy consulting experience and strong analytical skills. The position offers a base salary of $225,000 to $240,000 with potential performance-based incentives. Applicants must have unrestricted U.S. work authorization and be willing to travel internationally.
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$225k-240k yearly 5d ago
Head of Intermediary Relationship Management
Soteria Reinsurance Ltd.
Customer success manager job in Boston, MA
Head of Intermediary Relationship Management page is loaded## Head of Intermediary Relationship Managementlocations: Smithfield, RI: Boston, MAtime type: Full timeposted on: Posted Todayjob requisition id: 2120516## ## Job Description:**SVP, Head of Relationship Management (IICG)**The SVP, Head of Relationship Management will be responsible for setting a clear vision for the Intermediary Investment Client Group (IICG) Relationship Management function and driving its evolution to meet the firm's long-term growth objectives. The IICG organization is responsible for over $1.8B in revenues to Fidelity Institutional. This leader will shape the broader Relationship Manager (RM) strategy, lead transformational change, and ensure operational excellence while strengthening client relationships and delivering measurable impact. This position will report directly to the Head of Intermediary Investment Client Group (IICG).**Job Responsibilities*** Define and execute a strategic vision for the Relationship Management function aligned with IICG organizational goals and initiatives to drive growth, profitability, home office engagement, client satisfaction and retention* Lead significant organizational change of firm coverage, behaviors, KPI's, and data capabilities to transform operational and client engagement model.* Drives executive leadership engagement both internally and externally to support development and growth with distributor firms* Deep understanding of client business models, evaluating key aspects of their business, and leveraging practice management and discovery tools and best practices to develop the overall Fidelity relationship.* Establish metrics and scorecards to monitor engagement effectiveness and overall business impact ensuring operational rigor across client interactions and behavioral change.* Aligns Fidelity and trusted third-party resources to meet client business needs* Mitigates risk to Fidelity and our clients (e.g., key policy awareness and compliance, looking for potential watch outs on firm practices, and collaborating with our internal partners to raise data concerns).* Oversees strategy among RM and Key Account Managers (KAM) strategic accounts to drive client satisfaction and retention by collaborating with service and other key business partners to improve and enhance their daily experience.* Cultivates collaborative relationships with key internal business partners.**Industry Expertise:*** Bachelor's degree required, MBA or other advanced degree preferred* 15+ years of successful sales or relationship management experience in a financial services industry* Institutional client management and growth experience required; strong knowledge of the RIA, Broker Dealer, Retirement and Institutional Insurance markets* A thorough understanding of the industry, financial markets, and competitive landscape* Prior leadership experience* Series 7 and 63 licenses required**The Skills Required:*** Proven success in building and leading an institutional relationship management team and driving home office engagements, net flows, and business growth* Proven track record of navigating and influencing executive level business leaders, both internal and client facing across multiple functions and businesses* Strong revenue management and overall financial acumen* Leadership, coaching, and career development skills with a tenured team of professionals* Proven leadership skills, particular on teams in face-paced, collaborative environments* Ability to work in ambiguity and set tone and pace for peers and team* Proven risk-management and problem resolution skills* Ability to recognize process inefficiency and recommend improvement opportunities.* Connecting the team and each associate to the broader organization and driving collaboration* Using sound judgement and leading through change* Driving innovation through curiosity and comprehensive understanding of business processes and challenges* Demonstrate strong investment competence across all asset classes and exceptional communication skills* Ability to interact effectively with both external clients (Analyst, Global Strategist, Investment Boards, etc.) as well as internal clients across asset management and distribution)* Demonstrate an in-depth understanding of portfolio construction and platform solutions (Advisory & Brokerage) at leading wealth management firms* Ability to travel up to 50%The base salary range for this position is $185,000-$400,000 per year.Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.We offer a wide range of to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.## ## Certifications:## ## Category:## Relationship Management
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$76k-114k yearly est. 4d ago
Engagement Manager
Atlantic-ACM
Customer success manager job in Boston, MA
ATLANTIC-ACM is a leading Telecom and Technology advisory firm with 30+ years of expertise. We advise some of the world's largest telecom operators, infrastructure providers, and financial investors, supporting strategic decision-making and major asset transactions across the telecom ecosystem.
If you are passionate about data-driven insights, complex problem-solving, and shaping strategic initiatives in a fast-evolving industry, we'd love to hear from you.
The Role
ATLANTIC-ACM is seeking an Engagement Manager to lead client projects from start to finish, deliver high-impact insights, and guide junior team members. The ideal candidate combines strong research, analytical, and problem-solving skills with excellent communication and leadership abilities.
Requirements
4-7 years of experience in consulting, strategy, analytics, or a related professional services role
Bachelor's or Master's degree with a strong academic record from a top-tier university
M.B.A. or equivalent professional experience preferred
Experience leading project teams and managing client deliverables
Strong analytical skills, with experience in quantitative research and excel modeling
Excellent client communication and presentation skills, both verbal and written
Intellectual curiosity and interest in the Technology, Media, and Telecommunications (TMT) sector
What You'll Be Doing
At ATLANTIC-ACM, Engagement Managers perform the following essential tasks:
Client & Team Leadership
Proactivity: Identify, qualify, and support business development opportunities and identify opportunities to enhance the value and impact of client deliverables
People Management: Lead project teams to improve effectiveness and efficiency, ensuring cohesive and high-quality outputs
Professionalism: Serve as the primary point of contact for client working teams and represent the firm professionally at industry conferences and events
Organization & Execution:
Own day-to-day project execution, balancing timelines, priorities, and resources across workstreams
Manage competing priorities and adapt to shifting project requirements
Develop clear and compelling storylines for client deliverables, ensuring all key questions outlined in the Statement of Work are addressed
Present core analytical findings and interview insights during internal and client-facing discussions
Problem Solving:
Guide teams through structured problem-solving approaches to reach actionable solutions
Provide an emerging point of view by synthesizing findings into clear implications and recommendations
Research & Quantitative Analysis:
Lead the design and execution of analytical models addressing client business needs
Oversee research plans, including primary interviews, secondary research, and data analysis
Coach junior team members in quantitative methods, modeling, and research techniques
Ensure analytical outputs are accurate, defensible, and decision-oriented
What We're Looking For
Successful Engagement Managers at ATLANTIC-ACM combine analytical depth with leadership presence and intellectual curiosity. Strong candidates typically demonstrate:
Team Leadership: Experience collaborating effectively while developing leadership skills to guide and mentor analysts
Project & Time Management: Capability to manage multiple projects simultaneously and meet strict deadlines
Exceptional Communication: Strong written and verbal skills to deliver insights clearly and concisely
Self-Motivation & Drive: A proactive approach, strong work ethic, and the ability to take ownership of responsibilities
Intellectual Curiosity: Interest in telecom and technology industries
Creative Research Skills: Ability to source critical information and identify key inputs for project workstreams
Benefits
Growth-oriented culture: Clear career paths, mentoring, frequent feedback, and rapid responsibility growth
Professional development: Exposure to industry conferences, webinars, advanced financial modeling, client presentations, and technical tools (e.g., GIS, Tableau, SQL)
Early client impact: Direct interaction with senior client stakeholders and decision-makers
Collaborative environment: Weekly team lunches, social events, and regular outings
Work-life balance: Sustainable expectations in a high-performance consulting environment
Flexible work model: Hybrid working arrangement
Competitive benefits: Health insurance, 401(k), paid holidays, and flexible vacation policy
Prime location: Easily accessible downtown Boston office
Location: Boston, MA
Compensation: $134K (Base Salary); $150K-$200K (Base Salary + Bonus)
Why Join ATLANTIC-ACM
Working at ATLANTIC-ACM gives you broad exposure to the rapidly transforming telecom industry and related business strategies. You will work across service and infrastructure initiatives in wireline, wireless, data center, and cloud enablement to help telecom operators run their business and Private Equity investors acquire new assets, helping shape the evolving landscape of digital communications.
Beyond the work itself, ATLANTIC-ACM offers a culture defined by excellence, collaboration, ownership, and creativity. We are a small, high-impact firm that values intellectual rigor, transparency, and initiative, while maintaining a sustainable approach to work and life. Team members are encouraged to take responsibility early, think creatively, and continuously raise the bar, for themselves, their teammates, and our clients.
At ATLANTIC-ACM, you will:
Advance quickly based on performance and impact, not tenure
Work closely with senior leaders and clients from day one
Grow your skills through hands-on project ownership, mentoring, and formal development opportunities
Contribute to an evolving, entrepreneurial firm where new ideas are welcomed and acted upon
Join us to build a career that reflects your ambitions, make a tangible impact in a critical industry, and help shape the continued growth of a highly competitive firm!
$150k-200k yearly 1d ago
Associate Engagement Manager (AEM)
Axiomhcs
Customer success manager job in Boston, MA
Associate Engagement Manager break down complex problems into discrete tasks, identifying the key aspects of a problem and directing the focus of junior consultants to those elements. You will effectively plan and execute analysis as well as identify the core issues in complex analyses in order to be able to craft suitable recommendations. You'll work side by side with clients and your project team members to move projects forward and manage small teams to get the work done. Clients and colleagues look to Associates for unique insight into the subject area which they have chosen.
Summary of Responsibilities
Summary of Responsibilities
Oversee the overall project, with ultimate responsibility for success or failure of the Mentor and manage teams of younger consultants to deliver project on time, on budget as well as QA work done by the team.
Ensure that client communications are ready to facilitate decision making, communicate status, mitigate risk, or resolve issues
Responsible for ensuring deadlines are met and workstreams are completed, specifically, taking over for a team member if they are unable to finish the task
Assist EM in the creation of project related deliverables such as project plans, implementation plans, communication plans, and financial models
Work closely with an EM to reduce project risk
Work closely with members of Axiom as well as our clients to quickly establish highly functioning joint project teams
Complete primary and secondary research to drive to critical insights
Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client
Fully independent or have a leadership role on larger or more strategic projects
Understand and gain alignment on client expectations and write and manage scopes that deliver on these expectations.
Able to run a DAS disease overview project with a team of two analysts
Have difficult conversations with teammates and are responsible for relaying both positive and negative feedback
Ability to pivot at a moment's notice to take a leadership role in a new project or to present to clients when an EM is unable to be present.
Able to Identify team strengths and issues; drive and develop better behavior to create more effective consultants
KOL & Team Relationship
Work directly with clients to implement processes and technology that support business value and process efficiency across business and technical functions
Facilitate client workshops focused on future state of the Healthcare Industry, design future state business process and requirements
Support detailed requirements gathering
Axiom Investment
Assist EM with understanding of business needs and requirements and help turn those goals into concrete projects and detailed proposals
Contribute ideas and expertise for go-to-market strategy; help EM to execute business development campaigns
Participate in the business development process by appropriately writing SOWs, proposals, and pricing projects
Participate in the practice development process in the development of tools, methodologies and techniques used by Axiom on client assignments.
Desired Qualifications
PHD in Life Science or equivalent
Prior consulting project leadership experience preferred
5 + years of hands-on experience as a project manager leading business and technology strategy projects or equivalent
Knowledge and experience with complex business systems integration and technology transformation, custom design and development, database design, and data management
Experience with healthcare-specific systems a plus
Experience working in a fast-paced, collaborative, and team-based project environment
Ability to lead and mentor other team members or developers while leading projects
Excellent leadership, organizational, verbal, and written communication skills to communicate technical concepts to non-technical businesspeople
Compensation and Benefits
Salary: Competitive compensation package isoffered depending on the individual's education, experience and expertise
Benefits: Wide range of benefits including health insurance and hybrid-work model are offered to ensure the wellbeing of our team members
Development: Robust mentorship program is designed to ensure new and tenured hires have opportunities to improve their consulting and professional skillset
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A global strategy consulting firm is seeking an Engagement Manager to lead project teams and work closely with biopharma clients. In this role, you will manage concurrent projects, develop client relationships, and contribute to business development efforts. An advanced degree in life sciences and substantial consulting experience are essential. This role offers a competitive salary and comprehensive benefits including medical insurance, 401(k) with employer match, and flexible paid time off.
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$100k-139k yearly est. 2d ago
Engagement Manager - US East
Cradle 4.0
Customer success manager job in Boston, MA
This is Cradle
Proteins are the molecular machines of life, used for many therapeutic, diagnostic, chemical, agricultural and food applications. Designing and optimizing proteins takes a lot of expert knowledge and manual effort, through the use of custom computational and biological tools.
Machine learning is revolutionising this space, by enabling high-fidelity protein models. At Cradle, we offer a software platform for AI-guided discovery and optimization of proteins, so that biologists can design proteins faster and at scale. We are already used by clients across pharma, biotech, agritech, foodtech, and academia.
We're an experienced team of roughly 60 people. We've built many successful products before and have enough funding for multiple years of runway. We are distributed across two main locations, Zurich and Amsterdam, and are focused on building the best possible team culture.
We offer our employees a very competitive salary, a generous equity stake (for full time employees) in the company and a wide range of benefits and career progression opportunities.
Your Role
As an Engagement Manager within our CustomerSuccess team, you'll ensure that Cradle's largest customers achieve success across their entire protein R&D portfolio. While your Scientific Advisor peers drive success at the project level, you will own success at the portfolio level - building deep relationships with senior stakeholders, aligning on portfolio success metrics, and ensuring our software and services deliver measurable value across departments and programs.
You'll serve as a trusted partner to senior leaders in global biopharma and industrial biotech companies, guiding strategic planning, adoption, and expansion of Cradle's platform. Working closely with Scientific Advisors, Account Executives, and Product teams, you'll translate Cradle's scientific impact into business outcomes and long-term partnerships.
Your ResponsibilitiesStrategic Account Leadership
Oversee post-sale success across global biotech and pharma customers, from initial onboarding to long-term, broad adoption.
Define and track portfolio-level success metrics and ROI, presenting progress to senior customer stakeholders.
Establish and lead steering committees to align stakeholders and ensure Cradle delivers measurable impact.
Understand customer budget cycles, licensing models, and R&D roadmaps to identify timely opportunities for growth and renewals.
Partner with Account Executives to expand Cradle's footprint across new business units and therapeutic areas.
Program and Relationship Management
Coordinate with Scientific Advisors to ensure smooth project initiation, resource allocation, and execution within licensed project slots.
Manage multi-workstream engagements, ensuring alignment across Science, Product, and ML teams.
Inspire and lead your cross-functional Cradle team to deliver seven star customer experiences.
Act as the primary escalation and coordination point for enterprise accounts.
Customer Experience and Voice of Customer
Solicit, capture and communicate customer feedback, driving improvements in Cradle's product and service delivery.
Partner with Product and Machine Learning Research teams to align customer strategic priorities and Cradle's roadmap.
Design and co-create training and education initiatives that empower scientists to succeed on the Cradle Platform.
You will advocate for Cradle's customers internally without losing sight of the delivery efficiency and interests of the Cradle team.
Your QualificationsMust-haves
Deep understanding of biopharma R&D workflows and the ability to confidently engage with executive stakeholders as well as experimental and computational scientists.
5-7+ years in enterprise client-facing roles (program management, consulting, or customersuccess) ideally in Life Sciences.
Proven ability to lead complex, multi-stakeholder programs and drive measurable ROI.
Strong relationship-building, executive presence, crisp communication, and excellent organizational skills.
Comfortable presenting scientific and business insights to internal and external cross-functional audiences.
MSc or advanced degree in Molecular Biology, Biotechnology, Bioengineering, or a related field, or equivalent professional experience.
Willingness to travel to- and work from customer sites (20% of the time).
Nice-to-haves
Experience managing enterprise SaaS deployments.
Familiarity with services commercials (SOWs, budgeting, resourcing, and change orders).
Experience with machine learning applications in life sciences or biotech.
A notice about recruitment scams: Please be aware that scammers are posing as us in order to get your personal details or money. We only communicate *************** email addresses, we only make job offers after having met you in person at our office in Zurich or Amsterdam, and we never ask you to pay for anything during the interview process.
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$100k-126k yearly est. 2d ago
Major Accounts Sales District Manager
ADP 4.7
Customer success manager job in Boston, MA
ADP is hiring a Sales Representative, Major Accounts.
Are you ready to control your financial future with unlimited upside earnings potential?
Do you want a lasting career with a company that offers autonomy to run a book of business, flexibility to make your own schedule, and gives you work-life balance?
Are you looking for continuous learning and the opportunity to invest in yourself?
If so, then this may be just the opportunity you've been searching for. Read on and decide for yourself.
In this role, you will sell human resources technology within a designated geographic territory to cultivate new business opportunities and drive strategic discussions around Human Capital Management (HCM) initiatives for companies with 50 -- 999 employees. You will manage complete sales cycles, sell ADP's suite of solutions (40+ products and services) to executives, and accurately forecast your sales pipeline. ADP is here to support you and your goals with continuous sales training and the latest technology to set you up for success as you manage your book of business.
You'll spend most of your time doing what you do best -- selling in the field. But that's not all. You'll also document and manage multiple sales cycles, sticking with the process through implementation until your new business is up and running on the solutions you sell. As you see more and more deals cross the finish line, you'll reap the rewards with industry-leading compensation, benefits, luxurious incentive trips, and awards. As you strive to grow your career, leaders will back your desire to pursue advancement and provide continual sales training.
Ready to #MakeYourMark? Apply now!
To learn more about Sales at ADP, watch here: *******************************
What you'll do: Responsibilities
Grow Our Business While Growing Yours. You will work independently and collaboratively as part of various teams within your assigned geography to close sales, win business, and reach sales goals.
Turn Prospects into Loyal Clients and Raving Fans. You will implement a sales strategy targeted to decision-makers and business owners to build a network and capture new business.
Deepen Relationships Across the ADP Family. In addition to selling cloud-based human resources solutions, you will strategically cultivate additional business within existing accounts. But it's not all business; you will make life-long friendships here.
Collaborate Daily. You will serve as a trusted advisor, partner, and ADP ambassador to your clients, internal partners, and overall network while demonstrating grace under pressure and the highest ethical standards.
TO SUCCEED IN THIS ROLE: Required Qualifications
Proven Winner. You have an impressive track record of closing sales, winning clients, and managing a territory.
Positive Self-Starter. You have an upbeat, persistent style and the ability to cold call, manage your time well, and can present your ideas in a clear professional manner on paper, in-person, and over the phone.
Confidently Fearless. You embrace opportunities, take risks, and challenge the status quo.
Entrepreneurial Spirit. You're a natural leader, resourceful, thrive under pressure, and bounce back quickly.
Trusted Advisor. You build relationships, live integrity, and deliver on promises...every time.
A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:
Two+ years of quota-carrying, outside business-to-business sales experience
Three+ years of relevant experience in HCM, technology, business equipment, uniform, or software sales.
Military experience -- We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
Bonus points for these: Preferred Qualifications
* Ability to successfully build a network and effectively use social media for sales
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Balance work and life. Resources and flexibility to more easily integrate your work and your life.
Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply today!
#LI-AF5
#LI-Hybrid
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $44,800.00 - USD $97,200.00 / Year*
* Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.
$44.8k-97.2k yearly 3d ago
Account Manager
Brightview 4.5
Customer success manager job in Walpole, MA
**The Best Teams are Created and Maintained Here.**
+ The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations.
**Duties and** **Responsibilities:**
+ Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio
+ Develop accurate estimates and takeoffs for both new and existing clients as needed
+ Deliver timely bid proposals and designs for enhancement projects.
+ Generate referrals from existing client base and communicate leads to Business Developer
+ Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact
+ Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
+ Lead and facilitate the resolution of client concerns or issues
+ Ensure timely account renewals within the assigned client portfolio
+ Proactively assess and address site enhancement needs during visits
+ Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations
+ Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met
+ Support hiring, training, and coaching of field crews for the assigned portfolio
+ Promote and enforce safety policies and procedures
+ Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
+ Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings
+ Maintain proper account documentation and notes in the CRM system
+ Monitor and maintain satisfactory accounts receivable levels
+ Coordinate with the Branch Administrator to keep client records and contact information current
+ Perform additional duties as assigned by the Branch Manager
**Education and** **Experience:**
+ Associate's or Bachelor's degree in a business-related field, or equivalent experience in a customer-focused service industry
+ Minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace.
+ Strong written and verbal communication skills.
+ Demonstrated leadership and coaching abilities
+ Ability to foster collaboration and teamwork
**Physical** **Demands/Requirements:**
+ Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools
+ Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time
+ Customarily and regularly spends more than half of the time working away from BrightView's places of business, walking job sites, selling and obtaining orders or contracts for BrightView's services
+ Ability to travel by car, train, and plane
+ Position needs to be able to traverse uneven grounds and walk on job sites with clients and the branch team for periods of time up to 4 hours
**Work** **Environment:**
+ Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week
+ Field-based position, a combination of office and customer-facing
**_BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer._**
**_This job description is subject to change at any time_**
**Compensation Pay Range:**
$70,000.00 to $90,000.00
**_BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process_** _._
_It's Not Just a Team. It's One BrightView._
$70k-90k yearly 2d ago
Pharmaceutical Account Manager
Company Is Confidential
Customer success manager job in Manchester, NH
At ADP, we're proud to partner with some of the most innovative biopharmaceutical companies in the world-and right now, we're hiring directly on behalf of one of our clients for a full-time Territory Account Manager role. This is a direct hire opportunity with a forward-thinking organization that's redefining patient care through cutting-edge science and compassionate service. If you're passionate about making a real impact and want to be part of a team that values bold ideas and meaningful work, this could be the career move you've been waiting for.
Ready to take your career to the next level while doing work that truly matters?
What You'll Do
We're seeking a driven Account Manager to champion an innovative infusion therapy in neurology. If you thrive in specialty healthcare sales, excel at building relationships, and love turning clinical insights into powerful customer value, this role is for you.
Grow territory performance through strategic planning and targeted customer engagement
Meet and exceed sales goals while championing customer satisfaction.
Deliver clear, compelling clinical messaging to multidisciplinary decision-makers
Build strong partnerships with clinics, infusion centers, specialty pharmacies, and health systems
Navigate complex access and reimbursement landscapes across payer channels
Stay ahead of market trends to identify new opportunities
What You Bring
A bachelor's degree (BA/BS) from an accredited institution
4+ years of experience in pharmaceutical, biologic, medical device, or specialty healthcare sales
Proven sales success and strong communication skills
Proven success in meeting or exceeding sales targets
Ability to quickly learn complex clinical information
Experience in infusion, rare disease, specialty pharmacy, or neurology preferred
Must possess a valid driver's license and be willing to travel throughout the assigned territory
What Will Set You Apart
Background in promoting specialty, rare disease or CNS products
Strong analytical skills to leverage sales data for strategy
A collaborative spirit and adaptability in fast-paced environments
Exceptional communication, presentation, and negotiation skills
A self-starter mindset with strong organizational skills
Salary range: $155,000 - $168,000, plus eligibility for a sales incentive target of $41,500 and participation in the company's long-term incentive plan.
Actual compensation may vary based on location, experience, and qualifications.
Benefits include
Paid time off (PTO)
Health coverage (Medical, Dental, Vision)
401(k) with company match
Company car.
We are an equal opportunity employer workplace.
We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation.
This posting is confidential; company details will be shared during later stages of the recruitment process.
$47k-77k yearly est. 5d ago
Sales Manager- Patek Philippe
KLR Executive Search Group LLC 4.2
Customer success manager job in Boston, MA
About Long's Jewelers
For more than a century, Long's Jewelers has been New England's premier destination for fine jewelry, luxury watches, and exceptional client experiences. Family-owned and operated with seven locations across Massachusetts and New Hampshire, Long's is proud to partner with the world's most prestigious brands, including Patek Philippe and Rolex. With a reputation built on trust, integrity, and lasting relationships, Long's offers a truly unique opportunity to be part of a legacy brand.
The Opportunity
Long's Jewelers is seeking a Sales Manager to lead the flagship Patek Philippe boutique on Newbury Street in Boston. This is a rare opportunity to represent one of the world's most exclusive watchmakers, guiding clients through an experience that is as much about heritage and artistry as it is about ownership. The Sales Manager will be entrusted with fostering meaningful client relationships, mentoring a talented team, and serving as a key ambassador for both Long's and Patek Philippe.
Key Responsibilities
Represent Patek Philippe with professionalism, discretion, and integrity.
Build lasting relationships with high-net-worth clients, offering an exceptional and personalized experience.
Lead, coach, and inspire the boutique sales team, cultivating a collaborative and high-performance culture.
Partner with leadership to drive strategy, elevate client experiences, and grow the boutique's impact.
Serve as a trusted liaison with Patek Philippe leadership in the U.S. and Geneva, bringing insights and training back to the team.
Qualifications
5+ years of experience in luxury watches or fine jewelry; high-complication expertise strongly preferred.
A proven track record of building and sustaining long-term client relationships.
Experience leading and developing high-performing sales teams in a luxury retail environment.
Strong organizational, analytical, and communication skills.
A passion for horology and an eagerness to represent one of the most respected names in the industry.
$119k-177k yearly est. 3d ago
Customer Engagement Manager
Dodge Construction Network
Customer success manager job in Boston, MA
Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customerssuccessfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention.
This is a full-time position and reports directly to the Manager, CustomerSuccess.
**_Preferred Location_**
This is a remote, home-office role and candidates can be located anywhere in the continental United States.
**_Travel Requirements_**
Travel is less than 10% of the time and may be occasionally required for GTM or team meetings.
**_Essential Functions_**
+ Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction
+ Execute successfulcustomer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools
+ Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches
+ Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios
+ Follow SOPs for all account interactions within standard CRM systems and other tools
**_Key Metrics for Success_**
+ **First-Year Retention Rate:** Percentage of clients retained through their first renewal date
+ **Renewal Rate:** Percentage of clients renewing beyond their first year
+ **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year
**_Education Requirement_**
Bachelor's degree and/or combination of equivalent work experience preferred.
**_Required Experience, Knowledge and Skills_**
+ 2+ years of experience in sales, account management, or customer support for SaaS-based software
+ Proficiency in Microsoft Office (Word, Excel, PowerPoint)
+ Ability to quickly learn and apply SaaS products
+ Basic knowledge of the construction industry, or the ability to learn it quickly
+ Strong personal integrity and accountability for outcomes
+ Excellent written and verbal communication skills
+ Strong relationship-building and customer-focused approach
+ Ability to coach customers on best practices and identify pain points and solutions
+ Empathetic mindset with a focus on supporting small business growth and customersuccess
**_Preferred Experience, Knowledge, and Skills_**
+ Experience working in a SaaS environment
+ Experience with CRM or order management systems
+ Bilingual (English/Spanish) preferred
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
**_Salary Disclosure_**
_Base Salary range: $50,000-$60,000 + monthly variable_
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
\#LI-Remote
\#LI-SB1
\#DE-Remote
\#DE-2026-23
A leading global investment firm is seeking a Head of EMEA and APAC Client Solutions to drive revenue growth and oversee client engagement across regions. Candidates should have over 15 years of experience in senior sales roles within the financial services sector, strong leadership and strategic skills, and prefer multilingual abilities. This role involves collaborating with global teams and implementing client-centric strategies to enhance the overall client experience.
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How much does a customer success manager earn in Lawrence, MA?
The average customer success manager in Lawrence, MA earns between $62,000 and $145,000 annually. This compares to the national average customer success manager range of $61,000 to $142,000.
Average customer success manager salary in Lawrence, MA
$95,000
What are the biggest employers of Customer Success Managers in Lawrence, MA?
The biggest employers of Customer Success Managers in Lawrence, MA are: