Customer success manager jobs in Manchester, NH

The Customer Support Manager is responsible for managing the front-line support team as well as providing a productive and motivating working environment, addressing any issues/disputes from customers or clients with the goal of increasing customer satisfaction, loyalty, retention and to meet their expectations. Essential Duties and Responsibilities Manage the day-to-day functions of frontline support team Implement effective customer service procedures, policies, and standards to enhance customer satisfaction Delivering performance evaluations and following the disciplinary process according to company policy Responsible for interviewing and hiring of new support staff Informing the team of all new information related to products, procedures, and trends Assessing support statistics and preparing detailed reports on the findings Respond to escalated customer support issues Additional Duties Additional duties as assigned Minimum Qualifications Education and/or Experience Bachelor's degree (B.A./B.S.) from four-year college or university; and five years of experience related to association management and/or database management preferred; or equivalent combination of education and experience Proficient in MS Office applications Work Environment At the IAPP, we value in-person connections fueled by fun, excellence, and communication. To align with this value, we have a hybrid work environment that allows for two remote days and three days in our Portsmouth, NH office. About the IAPP The IAPP is the largest and most comprehensive global information privacy community and resource. Founded in 2000, the IAPP is a not-for-profit organization that helps define, promote and improve the privacy profession. More information about the IAPP is available at iapp.org. What We Offer Working at the IAPP is an opportunity like no other. In addition to a competitive compensation package including base salary, bonus and a full range of benefits, the IAPP offers a creative, supportive and flexible environment. Other perks include casual dress, a dog-friendly office, summer hours, and sabbaticals after seven years of service. We work in a “get-stuff-done” culture that values respect, personal and professional growth, and an entrepreneurial attitude. We have been named to Business NH Magazine 's Hall of Fame for “Best Small Companies to Work for in NH.” Want to be part of our dynamic and rapidly growing organization? View more information about all of our open positions on our website: iapp.org/careers.

This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week. Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip's cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category. A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage's Top Workplaces USA, and one of Built In Boston's “Best Places to Work” and “Best Midsize Places to Work.” About You: You are customer focussed and and excited to partner with customers to identify and deliver measurable impact You communicate clearly and effectively across levels, with people from the shop floor to engineering managers to c-level executives You like to solve problems, working closely with colleagues from other departments You have worked for or supported a Life Sciences company and understand their regulatory requirements You have experience in life science development, operations and/or manufacturing environments You Google your way out of most problems, and understand that every customer sees the world a bit differently What skills do I need? BA/BS (MBA/Masters preferred) 5+ years of experience in Account Management, Customer Success, Product Management, Management Consulting or other client-facing roles in the Life Sciences industry Experience with change management in a GxP manufacturing and operations Experience creating and leading stakeholder & executive presentations, working with enterprise corporations and multicultural business environments Experience coordinating and leading actions among cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services) Bias for action and client impact Passion for continuous improvement and digital transformation Comfortable in a fast-paced, technology-driven business environment Ability to travel (estimated up to 15%) Key Responsibilities: Manage a portfolio of customer accounts by monitoring their adoption, utilization and overall health of their deployment Serve as internal customer champion Guide customers to use Tulip as a tool to improve their operations through digitization, including recommending new use cases, tracking and communicating ROI Act as a trusted partner to customers to ensure and manage contract renewals and support commercial expansion Coordinate across internal teams, from Customer Support, Professional Services, Product Management, and Sales Build and improve internal processes and content, as mechanisms to scale up and mature the Customer Success function Key Collaborators: Customers Professional Services Customer Support Sales Product Management Tulip's partners, who may also be supporting an account Working At Tulip We know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered. We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include: Benefits of working with us include: Direct impact on product and culture Company equity Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K) Flexible work schedule and unlimited vacation policy Virtual company events and happy hours Fitness subsidies We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted, actual compensation will be determined depending on multiple factors including job-related knowledge & skills, experience, business needs, geographical location, market compensation data, and internal equity. Expected compensation ranges for this role may change over time. The salary range for this position is $100,000 - $160,000 per year. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

At Advisor360°, we believe that financial professionals should have powerful, easy-to-use technology that helps them focus on what matters most - serving their clients. Our innovative wealth management solutions, including our new Tandem CRM offering, streamline workflows, improve client engagement, and drive business growth. You are a proactive, relationship-driven Customer Success Manager who thrives at the intersection of technology, service, and strategy. With a deep appreciation for the unique challenges mid-market wealth management firms face, you approach each engagement as a strategic partner- ensuring they maximize the value of Advisor360°'s diverse platform capabilities, including Tandem CRM, Digital Onboarding, Parrot AI, and other WealthTech solutions. With a focus on driving adoption, retention, and growth, you understand how to translate complex product capabilities into real business value and are comfortable navigating client data, product feedback, and success metrics to guide clients to outcomes that matter. Here's What You'll Do: Client Onboarding & Implementation - Guide new clients through a smooth onboarding experience, ensuring early time-to-value and laying the foundation for long-term success from day one. Strategic Relationship Management - Act as the trusted advisor and primary point of contact for mid-market accounts, building strategic partnerships that drive satisfaction and results. Product Adoption & Success Planning - Develop tailored success plans, educate clients on best practices, and proactively drive engagement across the Advisor360 platform. Retention & Growth - Monitor client health, identify expansion opportunities, and work closely with Sales to drive renewals and upsell opportunities. Voice of Customer - Serve as the internal advocate for your clients, working cross-functionally with Product, Engineering, and Support to escalate issues and champion feedback. Training & Enablement - Conduct training sessions, virtual webinars, and one-on-one coaching tailored to client maturity to empower clients to get the most out of the Advisor360° platform. What You Bring to the Table: 3-7 years of experience in Customer Success, Account Management, or Relationship Management in a financial services or fintech environment. A proven track record of driving adoption, improving retention, and growing accounts in a mid-market client environment. Operational understanding of wealth management or financial advisory firms and/or previous FinTech experience A customer-first mindset with a proven ability to build lasting relationships and drive adoption. Excellent communication and storytelling skills, with the ability to influence stakeholders from front office to C-suite. Ability to work cross-functionally and influence internal teams to deliver an outstanding client experience. Data-driven mindset with comfort using success metrics (NPS, retention, adoption, expansion) to inform strategy. A proactive, problem-solving approach with the ability to manage multiple clients and priorities. Why You'll Love Working Here: It's not just about work-it's about building a career and enjoying the ride! Here's what you can expect: Why You'll Love Working With Us: We believe in recognizing and rewarding performance. Our compensation package includes competitive base salaries, annual performance-based bonuses, and the chance to share in the equity value you and your colleagues create during your time with the company. We offer comprehensive health benefits, including dental, life, and disability insurance. We also trust our employees to manage their time effectively, which is why we offer an unlimited paid time off program to help you perform at your best every day. Join us on this journey. Advisor360° is an equal opportunity employer committed to a diverse workforce. We believe diversity drives innovation and are therefore building a company where people of all backgrounds are truly welcome and included. Everyone is encouraged to bring their unique, authentic selves to work each and every day. The way we see it, we are here to learn from each other. The estimated base salary range for this position is $150,000-170,500. Advisor 360 provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on factors including, but not limited to, individual candidate experience, skills, and qualifications. Additionally, Advisor360 leverages current market data to determine compensation, therefore posted compensation figures are subject to change as new market data becomes available. The salary, other forms of compensation, and benefits information is accurate as of the date of this posting. Advisor360 reserves the right to modify this information at any time, subject to applicable law. While we are interested in qualified applicants who are permanently eligible to work for any employer in the United States, we are unable to sponsor or take over sponsorship for employment visas at this time. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen-fast. We are seeking an experienced and strategic Manager of Customer Success to join our Enterprise Customer Success team. This role is critical in leading a team that supports our Enterprise customers through complex, multi-product implementations and value realization journeys. You'll be responsible for developing and coaching CSMs on strategic account planning, ROI quantification, business impact demonstration, and executive-level engagement engagements. The ideal candidate brings deep data fluency, experience managing teams supporting technical products, and a proven track record of partnering with Sales on account strategy and upsell/cross-sell motions. You'll identify and drive the changes necessary to improve operating and organizational efficiency, develop strategic partnerships across departments to influence product roadmap, and maximize end-to-end customer experience. What You'll Do: Own the complete customer success experience for a team of 7 Enterprise CSMs (1,000+ employee companies), serving as both a thought partner and an escalation point for our customers Manage and develop a customer-facing team that strategizes with and guides our customers through complex, multi-product implementations and value realization journeys Coach CSMs on strategic thinking, elevating the team's ability to quantify ROI, demonstrate business impact, and develop executive-level engagement strategies Partner closely with Sales and Account Management on account strategy, upsell/cross-sell motions, and revenue expansion opportunities across the customer base Drive team performance against renewal and upsell targets, tracking key metrics and coaching CSMs to achieve revenue goals Synthesize customer insights and share feedback with GTM and Product teams to identify business opportunities and inform product innovation What You Bring: 3+ years of experience managing Customer Success teams for a B2B SaaS or technology company, preferably in data/intelligence, revenue operations, or enterprise software Proven track record of building and scaling teams that support complex, multi-product portfolios with varying use cases Ability to understand and articulate complex data products, integrations, and technical workflows. Experience with GTM data platforms, ABM solutions, or revenue intelligence tools highly valued Demonstrated ability to elevate teams from task execution to strategic thinking, with focus on value realization frameworks and ROI quantification Strong track record of collaborating with Account Management/Sales teams on revenue expansion and account strategy Proven ability to develop and coach teams on VP+ level engagement strategies and C-suite communication Strong communication, presentation, and relationship management skills with ability to influence across all levels of the organization Ability to effectively operate with high energy and flexibility in a fast-paced, constantly-evolving team environment #LI-DB #LI-Hybrid Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here. Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.$94,080-$147,840 USD About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here. ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.

About Us: The wholesale distribution industry is ready for a revolution, and Proton is leading the charge. The world relies on distributors to sell nearly every physical product, but despite its massive contribution to the global economy, this industry has been left behind in terms of technology. Proton is changing that. With AI-powered sales software, we're breaking through the complexity of selling millions of products and making it easier for distributors to anticipate customer needs. Our mission is to bring the distribution industry into the modern age and the results speak for themselves. Distributors using Proton see 10x ROI, faster new hire ramp-up, and happier sales teams. In 2022, we raised a $20M Series A backed by Felicis Ventures (investors in Twitch, Shopify, Opendoor, and many others) and Battery Ventures. This year, we're laser-focused on driving customer growth. If you're excited about the opportunity to wear multiple hats, and continuously learn and experiment, now's the time to join the Proton team. The Role: As a Senior Customer Success Manager, you will own relationships with high-value, strategic accounts and serve as a trusted advisor to both daily stakeholders and C-suite executives. This role requires someone who thrives on challenge, exudes confidence when guiding customers, and can balance tactical execution with long-term strategic adoption. You'll be the face of Proton-driving measurable customer value, providing clear direction and best practices, and ensuring that customer stakeholders are aligned, engaged, and achieving their goals. This role requires someone who exudes confidence when guiding customers, provides clear recommendations and best practices, and ensures Proton is always driving measurable business outcomes. You'll be the face of Proton-aligning stakeholders, embedding CRM/Sales AI best practices, and ensuring customers not only adopt but achieve real value from our solutions. This is not a handoff role-you'll take full ownership of your accounts, leading executive conversations, managing stakeholder expectations, and collaborating cross-functionally to deliver outcomes. You'll be expected to problem-solve creatively, escalate thoughtfully when needed, and consistently hold yourself accountable for the customer's success. The target salary range for this role is $115,000 - $125,000 base + $10,000 variable. Final offers will be based on your skills and previous experience. We're hiring someone in the Greater Boston area open to a hybrid schedule (3 days in-office/week). Travel expected: ~10+ times/year to visit customers. What you'll do: Own strategic relationships: Become deeply embedded within your accounts-building trust from frontline users to C-suite executives. You'll lead executive conversations, ensure alignment on goals, and be the primary point of contact across the lifecycle. Strategic Adoption & Value Realization: Drive adoption of Proton's solutions by embedding best practices into workflows, tailoring guidance to customer goals, and consistently tying product usage back to measurable business outcomes. Develop and execute account plans: Build success strategies for each customer, aligning adoption and growth goals with measurable outcomes. Track progress, adjust when needed, and drive toward retention and expansion. Customer Advisory & Best Practices: Provide strong, confident recommendations and guidance. Be the voice of expertise in customer conversations-helping customers refine strategies, adopt proven processes, and navigate challenges. Identify and pursue expansion: Proactively uncover opportunities for upsell or cross-sell ( Contribute to Technical Troubleshooting: Where appropriate, and based on core product knowledge, guide customers through initial questions and feasibility checks, reducing unnecessary handoffs while escalating to technical teams when needed. Problem-Solving & Ownership: Take full ownership of customer success outcomes, proactively triaging challenges, and providing solutions before escalating. Balance technical understanding with strategic direction. Solve creatively, escalate thoughtfully: When blockers arise, you'll roll up your sleeves to dig in-whether that means reading docs or understanding what the expected behavior should look like, you'll own the outcome while collaborating cross-functionally. Be the voice of the customer: Advocate internally for your accounts-ensuring their goals, blockers, and feedback are heard by Product, Engineering, and Leadership. Contribute to our CS evolution: Bring ideas to improve our playbooks, tools, and ways of working. We're still building-and your input matters. You'll be a great fit for this role if you are: Strategic and Customer-focused-you care deeply about understanding a customer's business, aligning solutions, and making value visible. Confident & Composed- Comfortable guiding executive discussions and delivering customer recommendations with authority, resilience, and product knowledge. You don't shy away from tough conversations when they're needed to drive success. Curious and Proactive-you seek context, follow threads, and don't wait to be told what's broken. You action customer needs and support with follow up in a timely manner, ensuring nothing falls through the cracks. Accountable - You own your book, your results, and your process. You follow through until outcomes are achieved, showing grit and determination when challenges arise. Collaborative- You work well with Sales, Product, Marketing, and Support and contribute to a positive, team-oriented CS culture. A Strong Communicator-clear, structured, and confident, from Slack to the C-suite. Required experience: 5+ years experience in a Customer Success role, preferably in an enterprise software environment Proven success managing complex, multi-stakeholder relationships-including executive alignment, adoption planning, and expansion Ability to think strategically while managing day-to-day account activities Excellent communication and relationship building skills-you can adapt your message from frontline users to C-suite executive Experience at an early-stage startup strongly preferred

Job DescriptionDescription: The aPriori Senior Success Manager is responsible for ensuring customer success and desired outcomes through the strategic management of professional services and development of a product cost management solution. They provide strategic advisement and direction, business consulting, and process change assessment during the implementation, deployment, and sustainment of aPriori's software. A key role of the Senior Success Manager is to foster customer loyalty by ensuring that our customers can fully utilize the value of our solutions and services. Primary focus of this role is supporting new business pursuits within the assigned region, strategically leading customer adoption during initial year of deployment, renewal of customers' existing software subscription and the identification of expansion opportunities for additional software and services. The Senior Success Manager works closely with our Sales Executives to understand the client's vision of success and defines the strategy and scope of engagement services to meet the customer's needs. The Senior Success Manager then continues to work directly with a customer to evolve an implementation and expand the value aPriori can provide. The Senior Success Manager manages the relationship and success plan a customer requires to generate business value and tracks that value to justify future software renewals and expansions. Location: Remote (UK, Netherlands, or Belgium) Responsibilities Management of multiple customer relationships, implementations, and project teams simultaneously Responsible for customer success from pre-sale requirements gathering through customer lifecycle Development of the Customer Success vision and plan for the initial deployment and beyond Facilitate group discussions with a goal of identifying planned software use cases and projects, standard software usage procedures, customer business process change needs, and customer value generation activities and results tracking Coordinate and facilitate all integration and configuration of software based on customer business needs Coordinate and facilitate all onboarding efforts needed for the deployment Coordinate and facilitate consulting activities needed for the deployment Coordinate, facilitate, summarize, and report on all value implementation / value generation activities Development of references and case studies internal to customer Communication of status throughout the project lifecycle to all stakeholders Manage and build relationships with executive sponsor and project team members Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal Requirements: Adept at interacting and communicating with customer executives, project team members, and individuals Experience and demonstrated success in managing business process changes in a consulting role Demonstrated ability to develop a customer's strategy and business solution, assess customer needs, and develop project scope to meet those needs and support the strategy Ability to lead and facilitate project meetings and senior level customer meetings Demonstrated success leading project teams with a record of high customer satisfaction Demonstrated ability to identify risks that may impact the success of the project and determine appropriate mitigating actions Excellent organizational, interpersonal, and communication skills (written and oral) Willingness to travel up to 20% of the time Highly proficient operating independently in a remote role and deliver results to meet timelines Native-level English skills required. Desire ability to converse in German language as secondary language Education and Experience 5+ yrs. experience and demonstrated success in managing and growing strategic relationships and multiple, complex business application / software implementations with external clients BS degree in Engineering, Computer Science, Business Management (advanced degree preferred) Preferably engineering, manufacturing, or sourcing experience within the OEM / Tier 1 industry Experience creating, facilitating, and presenting reports to senior-level client stakeholders aPriori Offers A team environment where your experience is valued, your voice is heard, and the work that you do makes an impact for our customers and employees. aPriori offers competitive compensation and unique benefits including pension match, private medical & dental, flexible time off, aPriori days, and more in a dynamic, growing, innovative environment! About aPriori Founded in 2003, aPriori is disrupting the industry's status quo with groundbreaking work helping manufacturers digitally transform their businesses. Through our unique, patented, intellectual property, we enable manufacturers to accelerate product design, and bring products to markets faster while providing visibility to the sustainability of their design and manufacturing choices. Our impact is profound - our customers save millions of dollars each year, accelerate time to market, all while creating a better world for future generations. Though we are an established software firm, through our continued growth, we have maintained the dynamic, collaborative nature of a start-up. With a global presence, including North America, Europe, Asia, and India, we encourage an inclusive work environment and support employees' growth through education, training, wellness, and other programs. As our greatest asset, employees' contributions are acknowledged through monthly company-wide meetings, often with promotions and awards. We promote a positive work culture, employee-friendly policies, flexible work schedules, pub nights, and an additional day off each quarter known as “aPriori Day”. Interested in joining our team? We continue to build an organization of highly talented, self-motivated individuals. Our unique environment empowers employees to bring their best selves each day, asking, “How can I do better?” and then exceeding expectations. We work together towards a common goal. We nurture and celebrate each other's successes. Employees embrace opportunities to build new skills as well as step into leadership positions where they are supported and mentored by the Senior Leadership team to grow into impactful individual contributor roles or to effectively manage teams. Innovation, adaptability, and a desire to increase your value are essential. If you possess these qualities, we want to hear from you! GDPR Notice: **************************************

Job DescriptionSalary: Who We Are: Headquartered in Canada with locations across the United States and around the globe with a footprint on six continents, Bulletproof, a GLI company has decades of technology, security, and compliance expertise. Bulletproofs work in the security space has been recognized nationally and globally with Microsofts global Security Partner of the Yearin 2021 and the Microsoft Security Trail-Blazer Award in 2024. At Bulletproof, our vision is to serve, secure, and empower the world through people and technology; one customer at a time. We believe everyone has the right to feel safe and secure. Our mission is to serve and protect organizations to ensure their success. What we have to offer: Challenging Work - We love solving highly complex problems. Across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they're passionate about. Great People - We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success. Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large. Diversity, Equity and Inclusion - We celebrate each others differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen. Position Summary: The Customer Success Account Manager (CSAM) owns the strategic relationship and overall success of an assigned portfolio of customers. Acting as the customers trusted advisor, the CSAM ensures alignment between business goals and service delivery outcomes, driving retention, satisfaction, and growth. This role is ideal for a strong customer-facing professional ready to operate at a strategic level collaborating with executives, orchestrating internal delivery teams, and developing toward enterprise account ownership. Responsibilities: Strategic Relationship Ownership: Serve as the primary relationship manager and trusted advisor for assigned accounts, fostering long-term partnerships that drive measurable outcomes. Account Planning & Growth: Develop account plans that identify customer priorities, risks, and opportunities for service optimization, renewal, and expansion. Value Realization: Connect service performance and outcomes to customer business goals; lead business reviews to reinforce value and progress. Service Orchestration: Coordinate across internal teams (Service Delivery, Security, Engineering, and Sales) to ensure seamless execution, SLA adherence, and proactive issue resolution. Renewals & Growth: Manage renewal timelines, ensuring alignment between customer goals and services. Participate in upsell or cross-sell conversations to expand customer engagement and achieve assigned retention and revenue growth targets. Health & Risk Management: Monitor customer satisfaction, usage, and operational performance; proactively address risk indicators and escalation points. Customer Advocacy: Represent customer feedback internally to improve service experience, process efficiency, and product alignment. Strategy & Activity Documentation: Accurately maintain account notes, health indicators, and renewal activities in Salesforce (or other CRM systems) to ensure visibility, data integrity, and collaboration. Required Education/Credentials/Qualifications/Skills: 3-5 years in Customer Success, Account Management, or Program Management within an MSP, MSSP, or enterprise technology environment. Proven ability to manage mid-to-large accounts with complex service needs and multiple stakeholders. Strong communication, presentation, and consultative skills; able to translate technical performance into business value. Analytical and data-driven thinker skilled at identifying trends, interpreting service metrics, and building clear value stories that demonstrate ROI and business impact. Demonstrated success in retention and growth initiatives (renewals, cross-sell, or upsell). Excellent organizational skills with experience managing multiple customer engagements simultaneously. Confident, proactive, and accountable: able to lead through influence and collaboration. Preferred Skills Familiarity with Microsoft 365, Azure, and cybersecurity or compliance frameworks. Understanding of managed services delivery, SLAs, and IT service management fundamentals. Experience preparing and leading Executive Business Reviews (EBRs). Business strategy acumen and comfort discussing contract or pricing structures. Benefits: Comprehensive Health, Dental, and Vision Insurance Optional HealthBenefits Vacation Time 401k Plan Annual Discretionary Bonus Anniversary Reward Bonus Educational Assistance Program Additional Mental Health Benefits through our Employee Assistance Program Equal Opportunity Statement: Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Dolead, we align marketing, sales, and data to turn media investment into real pipeline. In short: we launch paid campaigns faster, integrate data with confidence, and deliver sales-ready leads at a fixed cost. We already support 200 clients across 15 countries with a team of 70+ experts from 13 nationalities, split between our offices in Paris, Boston... and we keep growing ! In Boston, we work in a hybrid model (3 days/week in the office) to combine the best of both worlds: flexibility and collaboration. Our obsession: making performance marketing measurable, every single week, for our clients. 👉 We're now looking for a Customer Success Manager to own client relationships, unlock growth opportunities, and help our partners accelerate their success. Your missions: As a Customer Success Manager, you will: Build and grow relationships with key client stakeholders, acting as their go-to person for all questions and needs. Understand client needs & market trends, using data and insights to identify upsell and cross-sell opportunities. Design and execute account plans aligned with client objectives, tracking results and ensuring impact. Own your pipeline and forecasts: follow up on opportunities, monitor key metrics, and achieve revenue targets. Collaborate with internal teams (Sales, Marketing, Product, Performance) to deliver the right solutions and share client feedback. Negotiate and close deals that support client goals while aligning with Dolead's policies and process. Track and report on performance, using insights to adjust strategies and continuously improve. Resolve issues quickly and provide proactive support to keep clients satisfied and successful. Stay ahead of the industry, monitoring competitors and best practices to bring fresh ideas to your clients. Your profile: You already have strong experience in Customer Success or Account Management (4+ years), with a track record of growing accounts and managing renewals. You enjoy building relationships, driving revenue, and making an impact. Ideally, you also bring: Experience in digital advertising and/or home improvement services. Ease with numbers - bonus if you've worked with Looker or Tableau. Confidence presenting and leading conversations with clients. A self-starter mindset: proactive, motivated, and solution-oriented. Comfort in a fast-paced, international environment. Native-level English. 🚨 Don't worry if you don't tick every single box ! If this sounds like you, we'd love to chat. What we offer: 🚌 Transportation costs: reimbursement up to $100/month 💊 Healthcare (AETNA) individual & family - medical, dental, and vision plan & retirement Plan (401K) 🌴 Holidays: Flexible vacation time to promote a healthy work-life balance 💻 Flexible remote policy: up to 2-4 days/week (if you're based in the Greater Boston area) 🌍 Diverse & multicultural environment: +13 nationalities represented 🥳 Culture: Fun company and team events because we play just as hard as we work 📍 Office: Located in the Boston area (Cambridge) Recruitment process: Screening call with Florian (Talent Acquisition Manager) Interview with the hiring manager, Matt (Head of Sales) Use case with Matt and someone from the team Final interview with Hadrien (General Manager) Dolead wants to guarantee equality and an opportunity to all candidates. Therefore, all applications received are considered regardless of racial and ethnic origin, opinions or beliefs, gender, sexual orientation, health or disability.

We are xSuite, one of the Top Innovators for best SAP Procure to Pay Solutions with over 40M invoices processed Worldwide With 25 years in the market and 1,200 installations in 60 countries, we increase efficiency, data accuracy, and mitigate risk for all of our clients. Our expertise comes not just in software solutions, we are also the developers and integrators of our product - providing for a more unified and cohesive approach. We achieve this through our SAP-integrated software for intelligent data capture, workflow automation, and document management. We digitize business processes for companies allowing them to save time and money. Through our industry agnostic best practice solutions, every scenario you have can be configured to kick off a workflow to resolve the problems digitally. As an SAP Partner, we have implemented our Software in Fortune 500 companies. On average, our customers are working 10+ years with us, to them, we are more than a Software Manufacturer, we are their Strategic Partner for their P2P Automation needs. Our passion for SAP technology drives us to always offer certified and high-quality standard software for your SAP system. With 12 offices and 90 plus consultants who are experts in this field, our SAP Certifications makes us your best ally to help you start your Digital transformation today. Job Description Do you enjoy building meaningful relationships? If so, continue reading! Customer Success Managers at xSuite North America are known as relationship experts. Many Customer Service Representative positions are the same, the focus tends to be on the customers short term happiness. That is not the case here. Customer Success Managers concentrate on adding value for years to come. Their commitment does not end when a customer signs up, that is when it begins. Qualifications 1-3 years experience within a Financial, Technical, or Business Administrative setting (Preferred) Team spirit and the ability to take responsibility for tasks (Required) Strong written and communication skills in English (Required) The ability to adapt quickly (Preferred) Excellent communication, interpersonal, problem-solving, presentation, and organizational skills (Required) The ability to promote products and grow relationships (Preferred) Additional Information Responsibilities: Regularly check in with customers to develop an open communication line so that concerns can be promptly heard and addressed Present/Demo our solutions to customers Coordinate sales efforts for services and license revenues Prepare and submit sales contracts Drive product value Develop trusted advisor relationships with executive sponsors Prepare weekly and monthly reports Schedule: Monday - Friday (Part time/Full time) 30-40 hours per week Remote/Hybrid/in-office Additional Information: US work authorization required xSuite North America is unable to honor OPT-EAD, H1B, and TN 401(k) Medical, Dental, Vision, and Life insurance Paid time off What makes this position so great? You get to work with brand new state of the art technology with artificial intelligence and machine learning We are a young and dynamic team This is a great chance to learn new skills and work with amazing customers If you would like to learn more information about xSuite North America and our services, check out our website: ********************** All of your information will be kept confidential according to EEO guidelines.

Berkshire Grey is a leader in robotic automation solutions that transform supply chain operations. Our mission is to help the world's largest retailers, eCommerce providers, parcel & logistics companies, and manufacturers achieve higher efficiency, speed, and resiliency by leveraging advanced robotics and AI-powered automation. Our systems power automation in robotic sortation, item picking, and trailer unload - enabling customers to achieve measurable improvements in throughput, labor utilization, and overall operational performance. Position Overview: As a Customer Success Manager (CSM) at Berkshire Grey, you will be a strategic advisor and primary advocate for our enterprise customers, ensuring that Berkshire Grey's robotic and AI-powered automation systems deliver measurable operational and business outcomes. In this role, you will drive adoption, performance optimization, and scalable deployments across large parcel-handling networks. You will work cross-functionally to bring new products to market - translating early customer feedback into product enhancements, deployment playbooks, and success frameworks that support expansion across customer sites. This is a high-impact position ideal for someone who thrives at the intersection of technology, operations, and customer engagement and who has deep experience in parcel, logistics, or warehouse automation. Responsibilities: Serve as a key point of accountability for customer satisfaction, retention, and success post-deployment. Help define success metrics and build joint success plans aligned with customer business objectives. Proactively monitor robotic system performance, identify optimization opportunities, and drive continuous improvement initiatives. Help lead executive business reviews (EBRs) and performance reviews to communicate return on investments (ROI), key performance indicators (KPIs), and value realization. Partner cross-functionally with engineering, customer experience (CX), and support to resolve complex technical issues and surface customer insights. Collaborate with maintenance and field service teams to develop and deliver customer training on system operations and maintenance best practices. Help develop and refine customer documentation, best practice playbooks, and performance dashboards. Provide structured, actionable feedback to internal teams to influence roadmaps and service improvements. Build strong relationships with both technical and executive stakeholders to drive long-term customer loyalty and expansion. Travel as required to support deployments, optimization assessments, and on-site customer engagements. Qualifications & Experience: Bachelor's degree in engineering, Computer Science, or related field (advanced degree preferred). Parcel handling environment experience important. Go-to-market and scaling experience for a new automation product. Program scalability and product adoption across multi-site deployments. 5-10 years of experience in Customer Success, Technical Account Management, or Solutions Engineering within robotics, automation, or supply chain technology. Demonstrated success managing enterprise-level implementations and complex multi-site customer programs. Strong understanding of robotics, AI-driven automation, warehouse technologies, and system integrations. Excellent analytical and problem-solving skills; adept at interpreting system performance data and driving improvement actions. Exceptional written and verbal communication skills; able to distill technical details into clear business impact for executives. Familiarity with cloud infrastructure, data analytics tools, and API integrations. Proven ability to work cross-functionally in fast-paced environments. Travel: Up to 50% Compensation: Competitive salary and performance bonus based on experience. What We Offer: Competitive compensation and comprehensive benefits package. A culture centered on innovation, collaboration, and growth. Opportunity to play a key role in shaping the future of logistics and intelligent automation. This job is not eligible for visa sponsorship. 7214-2506JH

Job DescriptionSalary: Aras is a leader in product lifecycle management (PLM) and digital thread solutions. As one of the fastest growing PLM companies, our technology enables the rapid delivery of flexible solutions built on a powerful digital thread backbone and a low-code development platform. Our platform and PLM applications connect users in all disciplines to critical product data and processes across the lifecycle and throughout the extended supply chain. The worlds largest manufacturers are leveraging Aras Innovator to manage their complex product lifecycles to improve production timelines, meet and exceed revenue growth targets, and accelerate innovation. We collaborate with companies in some of the most innovative industries, including automotive, industrial/heavy equipment, aerospace and defense, and high-tech electronics. Role Overview As a Customer Success Manager (CSM) at Aras, you will play a pivotal role in ensuring our customers achieve maximum value from their investment in Aras Innovator. This is a technically focused, customer-facing role ideal for individuals with a background in engineering, product design, or Product Lifecycle Management (PLM). You will work closely with internal Aras teams and customer sponsors to drive post-sales adoption, consult on technical best practices, and support strategic growth initiatives. Key Responsibilities Subscriber Adoption:Guide customers through successful onboarding and adoption of Aras Innovator, leveraging your industry and enterprise application knowledge. Technical Coaching:Provide best practice coaching on PLM and Aras Innovator usage, including periodic health checks and performance benchmarks. Escalation Management:Lead Get Well Plans and coordinate with support teams to resolve technical issues and restore customer satisfaction. Renewals & Expansion:Collaborate with Sales to identify and nurture renewal and upsell opportunities, ensuring long-term customer success. Cross-Functional Coordination:Act as a liaison across Aras teams (e.g., Product, Engineering, Support) to align on customer goals and deliver integrated solutions. Tool & Process Development:Contribute to the development of internal tools, templates, and processes that enhance the customer experience. Qualifications Experience in customer success, technical account management, or solution consulting, preferably in PLM or enterprise software. Strong understanding of PLM, CAD, or engineering design methodologies. Strong technical acumen and problem solving skills. Familiarity with CAD tools and engineering design principles. Excellent communication and relationship-building skills. Skilled in managing escalations and coordinating cross-functional resolutions. Comfortable working independently and in fast-paced, collaborative environments. Willingness to travel up to 25%. Preferred Background in engineering, product development, or enterprise software implementation. Experience working with global teams and enterprise customers. We were recognized as a leader in The Forrester Wave: Product Lifecycle Management for Discrete Manufacturers, Q3 2025. Feedback from our community has established Aras as a top ranked PLM vendor in online review services like G2 and Gartner Peer Insights. With over 700 employees in 11 countries, were looking to add to our incredible team. If youre passionate about helping develop next generation product innovation, we encourage you to apply! Compensation for the role will be commensurate with experience. The total expected base salary range will be between $125,000-$145,000. This position is eligible for the commission. Flexible paid time offto recharge when you need it, plus company-paid holidays and a dedicated Global Wellness Day. A401(k) plan with company matchto help you invest in your future. Robust health coverage, including generous medical, dental, and vision insurance with high premium contributions and deductible reimbursement. Company-paid life insurance, as well asshort- and long-term disability coveragefor added peace of mind. Please visit our Privacy Noticeand our California Consumer Privacy Act (CCPA) Aras is an Equal Opportunity Employer.

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset. **This position is not available to residents of** **California** **.** **Responsibilities** **Customer Retention & Success** + Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention. + Conduct regular **account reviews** to assess customer goals, usage, and outcomes, providing actionable recommendations. + Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies. **Delivery Fulfillment** + **Facilitate service delivery** by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place. + Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers. + Partner with internal operations, instructors, and vendors to guarantee a seamless customer experience. **Account Operations** + Oversee the **day-to-day management** of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems. + Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met. + Develop and deliver account-level reporting on performance, usage, and ROI. **Growth & Lead Generation** + Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close. + Partner with Sales and Business Development to generate **qualified leads** and expand existing customer relationships. + Share customer insights and success stories to support marketing and sales initiatives. Perform miscellaneous duties as assigned **Behavioral Competencies** + Excellent written oral communication/presentation, and relationship-building skills + Strong project management and organizational skills, with the ability to juggle multiple priorities + Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen + High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics + Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business + Self-starter who provides creative and pragmatic solutions to business issues and problems + A positive, results-oriented attitude, with a sense of enthusiasm **Qualifications** + Experience in education, certification, training services, Cyber strongly preferred + Proficiency with CRM systems, reporting tools, and order processing workflows **Education and Work Experience** + Bachelor's degree in related field preferred, or equivalent work experience + 5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role **Physical and Mental Demands** + 25% travel required; this may increase where needed and may be required on short notice + Remain in a stationary position, often standing or sitting, for prolonged periods + Work extended hours when needed + Regular use of office equipment such as a computer/laptop and monitor computer screens **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _2 months ago_ _(10/21/2025 8:14 AM)_ **_Job ID_** _2025-2190_ **_\# of Openings_** _2_ **_Category_** _Sales_

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights. Work alongside Similarwebbers from around the globe who are bright, curious, practical, and genuinely good people. We are looking for a Customer Success Manager to join our Client Services Team. This role will report to our Senior Team Manager, Customer Success. Why is this role so important at Similarweb? The CSM's ability to create relationships with the clients, and help them extract real business value, using Similarweb's platform, is essential to keeping clients engaged with Similarweb for years. The CSM is in the front line, bringing our platform and data to life for the client The CSM drives user engagement, adoption of our platform and helps identify growth opportunities by addressing the client's pain points So, what will you be doing all day? Your role as part of the Client Services Team means your daily responsibilities may include: Lead, manage, and expand long-term customer relationships; focus on understanding the client's KPIs to ultimately drive positive business outcomes Act as a trusted partner and advisor to customers by providing actionable insights that will help clients achieve their business goals using our cutting-edge data Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience Ensure our users are engaged with the platform and understand the value (“the so what?”) it brings them towards achieving their goals Develop strong subject matter expertise across Similarweb's entire product portfolio This is the perfect job for someone with: Solid understanding of the digital marketing space and trends Client facing experience Strong relationship-building skills -the ability to quickly build rapport and establish trust (both internally and with clients) Analytical and consulting mindset with the ability to turn data into a story Experience producing high-quality decks and decks and client-facing materials Excellent problem-solving and critical-thinking skills Team player who can collaborate effectively with colleagues and business partners 2-3 years' experience as a CSM **At Similarweb, collaborating with our colleagues in the office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.** The base salary range for this position in the Burlington, Massachusetts area is $65,000 to $101,000 + benefits, including: medical, dental, and vision insurance, 401K plan, potential equity, employee stock purchase plan, and paid sick and parental leave. In addition, this position is eligible to participate in the company's sales incentive plan, with a maximum target OTE of up to $120,000, depending upon the final terms of employment and achievement of established targets. Individual compensation is based upon a number of factors, including qualifications and relevant experience. The base salary range above is for the Burlington, Massachusetts area, and could vary for candidates in other locations. Why you'll love being a Similarwebber: You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take the initiative and create meaningful change within the organization. We offer competitive perks & benefits: We take your well-being seriously and offer competitive compensation packages to all employees. We also strongly emphasize community, with regular team outings and happy hours. You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here. Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day. Please note: We're unable to sponsor employment visas at this time. #LI-KZ #LI-Hybrid We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.

Job Description About Verve Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day by industry associates to reduce fatigue, mitigate risk of injury and augment performance. Our team is looking for a Customer Success Manager. We are looking for an individual who has a passion for putting the customer and end user first to deliver the best possible customer experience (empathy, patience, friendliness, positive attitude, pro-activity, upbeat positive energy and outlook. You will play a crucial role in building strong and lasting relationships with our customers, be responsible for overall customer experience and adoption with Verve and the products and services we provide. You will manage a portfolio of accounts and serve as the point of contact for each. You will ensure that each and every customer and user of our technology is engaged with Verve's product and services, by actively working closely with end users to train, identify, understand, and meet their specific needs and pain points and to drive customer adoption forward. You will work within all facets to support Verve's growth and the growth of our products by driving success and removing obstacles including: kickoff, planning, project management, data collection, outreach planning, ongoing results analysis and outcomes analysis. If you are passionate about delivering successful customer outcomes and building long term relationships, this is the role for you. Details: Customer Success Play a crucial role in building and maintaining strong and lasting relationships with end users and management at our customer sites. Manage customer deployments, trainings, support and overall product adoption Develop and create proactive programs and product concepts to improve the overall end user experience and adoption. Track and monitor all end user activities to drive adoption and overall product success. Support Track and monitor all field issues and provide follow thru and complete resolutions for field deployments at customer sites. Provide troubleshooting, maintenance and basic repair tasks as coordinated by the Verve Engineering Team You have: An understanding of effective coaching and training techniques Unparalleled work ethic and customer-focused attitude who brings value to their relationships. Experience leading large group trainings or classes Experience developing customer adoption methods, techniques and programs that have proven positive outcomes, resulting in 100% user adoption and additional sales. Experience training, coaching, developing, or leading people Excellent interpersonal skills (written and verbal), with demonstrated and effective communication and public speaking skills, as well as composure under pressure and professional attitude. Strong listening, analytical skills and are detail oriented A high level of professionalism and approachability Strong time management and organizational skills Thrive in a dynamic and collaborative environment We offer: The opportunity to make an immediate and visible impact in a fast-growing company with lots of potential. Passionate and fun teammates. Wear robots at work! Verve is dedicated to building a diverse team of individuals who are committed to contributing to an inclusive environment. Some of our core values include respect for all, serving the greater good, and welcoming individuals from diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you do not check every box, but see yourself contributing, please apply. The opportunity to make an immediate and visible impact in a fast-growing company with lots of potential. Passionate and fun teammates. Wear robots at work!

Job Description Foy Insurance has a long history of meeting the risk management needs of communities throughout New Hampshire, Maine, and Massachusetts dating back to 1893. We are now proud to now be a part of the World Insurance Associates family which provides unparalleled access to even more products and services to assist our customers' insurance needs. Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 215 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions. Position Summary This position supports the Account Executive with responsibilities related to client management and retention Essential Duties and Responsibilities Effectively managing a high volume book of Personal Lines Insurance business, ensuring all required tasks are completed accurately and on-time Growing client loyalty by building positive relationships and providing high levels of advocacy, excellent service, and professional communication Handling renewals, service requests, claims, billing and new policies Maintain a thorough understanding of the markets and their appetites, underwriting guidelines, submitting and procedures Review all applications, policies, endorsements and audits for accuracy Complete loss/claim analysis and summaries Coordinate expiration list with department manager to obtain renewal business information Qualifications Bachelor's degree or equivalent work experience, preferred 3-7 years minimum Personal Lines Account Management experience required Property & Casualty License required Valid driver's license and insurance, required Possess strong administrative and computing skills, including Microsoft Office (Word, Excel and Power Point) Applied/Epic or similar agency management software experience, preferred. Able to work independently and enjoy a high degree of interaction with team members. Self-motivated and driven. Maintain a sense of urgency and ability to work with and meet deadlines. Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance. The ability to multi task, prioritize, work independently, and use discretion surrounding sensitive information. Ability to maintain a professional demeanor and positive attitude Equal Employment Opportunity At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business. TO EXECUTIVE SEARCH FIRMS AND STAFFING AGENCIES: World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World's property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World's Human Resources Talent Department. #LI-KS1 Powered by JazzHR KxeeSJFQDw

Extraordinary opportunity. Exceptional experience. Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we've come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and opportunities for our employees, clients and stakeholders. We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. Trucordia Values We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company. We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of “what's next”? We are RESULT-ORIENTED , growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve. We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Job Description As a Commercial Lines Account Manager at Trucordia, you will assist clients and help them understand and determine their individual commercial line service needs. As a Commercial Lines Account Manager, you will perform many diverse responsibilities which ultimately help us succeed in providing extraordinary customer service to our customers. Duties and Responsibilities: Responsible for servicing a commercial book of business - marketing, underwriting, renewal negotiation, risk analysis, consulting, problem resolution, reviewing and rating. Maintain productive business relations and engage in extensive contact with clients, account executives and underwriters. Ensure clients have continuous and proper coverage and advise clients of any change recommendations. Review current policies and provide recommendations regarding placement options. Apply knowledge of coverages and forms to research and reconcile discrepancies. Act as a liaison between clients, carriers and internal teams to ensure comprehensive service delivery, policy accuracy and client satisfaction. Qualifications Valid State Property and Casualty Brokers License 3-5 years of experience in commercial lines Must possess a developing knowledge of commercial insurance markets and understand the supplemental insurance marketplace. Ability to work well under pressure in a team environment and effectively prioritizing risks to manage concurrent workflow. Possess excellent interpersonal skills, including listening, verbal and written communication skills with the ability to communicate effectively. Experience with AMS360 preferred. Carrier system knowledge preferred. Please see our company Benefits: Medical, Dental, Vision Life and AD&D insurance FSA / HSA Commuter & Child Care FSA Cancer Support Benefits Pet Insurance Accident & Critical Illness Hospital Indemnity Employee Assistance Program (EAP) 11 Paid Holidays Flexible PTO 401K Additional Information Job Title: Commercial Lines Account Manager Field Office Name & Location: New England Insurance Headcount: 2 Office Type: Onsite Job Type: Full Time Stakeholder Contacts: Arthur Romanov ( [email protected] ) Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.

Company description Welcome to Our World We've been leading the charge in the affiliate industry from day one-establishing performance marketing and paving the way for future innovations. We're known for maintaining one of the largest, most reliable partnership platforms with impeccable, personalized service. Founded in Santa Barbara, California in 1998, CJ (formerly Commission Junction) stands as the most trusted name in performance marketing. We specialize in building partnerships between top brands and reputable publishers to drive revenue and business growth. CJ's industry-leading solutions make us the platform of choice for over 3,800 global brands across sectors like retail, travel, finance, technology, and home services. As part of Publicis Groupe, our savvy data capabilities, cutting-edge tech, and strategic expertise facilitate genuine connections, allowing brands to reach consumers wherever they are. A Quick Peek at Affiliate Marketing Think back to your last online purchase. Did an influencer tip you off about a great product and offer a discount? Or perhaps you relied on a trusted review site to make your decision? Whatever path you took, affiliate publishers likely played a role by influencing, informing, or helping you find the best deal. CJ connects brands with these publishers, creating valuable resources for shoppers like you. Overview As a Client Growth Strategy Manager, you are responsible for a portfolio of advertiser accounts. Growth Strategy Managers provide expert advice, training, and consultation on affiliate marketing procedures and strategies; as well as create content, tools and thought leadership. This role plays a key role in renewing contracts, upselling relevant services, providing financial projections, and working with counterparts in other CJ functions to ensure client needs are met. The Client Growth Strategy Manager is the trusted advisor to our advertisers and collaborates with them on how to best implement affiliate marketing strategy on the CJ network. Responsibilities What you'll be doing: * Manage client relationships and develop a deep understanding of advertiser's corporate and marketing objectives to develop affiliate marketing strategies that deliver high impact results. * Lead a team of affiliate marketers and work together to drive the execution of the strategy while ensuring timeliness and effectiveness of deliverables. * Pitch CJ's products and solutions and gain adoption to meet client business goals. * Convey CJ's value proposition, functioning as point of escalation partners joined to advertiser programs. * Define platform feature and capability enhancements as a product collaborator on behalf of advertisers. * Grow CJ client revenue and accurately forecast revenue growth and identify potential. * Develop and share best practices, content, and tools to be used by clients and/or published in CJ's Support Center, Blog, and other marketing collateral. * Lead collaboration with cross-departmental teams to identify and troubleshoot complex program management and technical challenges. * Mentor Associates- coach, provide guidance, and best practices to help team members succeed at CJ Qualifications What we look for: * Bachelor's Degree or commensurate work experience * 5 plus years of experience working in a marketing role-ideally digital performance marketing * Capability to develop thoughtful strategies to grow advertiser programs * Strong written and verbal communication and relationship skills * Ability to work cross functionally with Product, Analytics, Accounting and Technology teams to accomplish client objectives * Deliver high quality service and results to clients while delivering against CJ financial expectations * Proven leadership and coaching skills * Critical thinker and creative problem solver - you are able to influence/develop/negotiate account strategies that incorporate affiliate marketing best practices * Passion for innovation and technology * Proficient knowledge of the Microsoft suite of products, including Windows, Word, Excel, and PowerPoint Additional information This is a hybrid role requiring 3 days a week in office. CJ is the leader in Performance Marketing. We take pride in our innovative technology, comprehensive data solutions and our people. We equip our teams with advanced tools, training and career development opportunities all to provide modern solutions, strategies and support to deliver high quality results for our clients. We work in an enthusiastic, collaborative team setting that values outstanding performance. We're a community of creative and passionate problem solvers who go the distance to tackle the tough questions, think creatively, and drive resourceful growth, for our clients-and ourselves. We foster and embody an inclusive and collaborative culture where diverse perspectives are sought, relationships are valued, and people feel accepted with a sense of belonging in expressing themselves authentically. We pride ourselves in having a workplace environment that values both work and play. Why Our Workplace Stands Out Apart from offering competitive salaries, 401K matching, wellness programs, and comprehensive medical, dental, and vision coverage, we provide: * Flexible time off without the hassle of accrual * A generous number of paid holidays * Company-sponsored team-building events * An Employee Referral Program * Annual recognition awards * Hybrid work arrangements for optimal work-life balance * Parental bonding leave * Backup care options for children and elders * An employee discount program * International SOS program for global support * Business Resource Groups, where employees connect over shared interests to cultivate an engaging, inclusive environment …and those are just a few of our great perks! Come join us and see what makes our company a great place to work. If you require accommodation or assistance with the application or onboarding process specifically, please contact *****************************. Compensation Range: $ 73,910 - $111,320. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 1/12/26. All your information will be kept confidential according to EEO guidelines. #LI-DT1

Client Success Advocate - Financial Services Reporting to the Head of Digital Platform & Trading, the Digital Platform Specialist is responsible for three areas of focus: Digital Platform support, Project Operations and Client Servicing. FusionIQ's Digital platform specialist is a hybrid role that provides support in improving functionality for technology applications that enable FusionIQ's business activities; as well as drive technology innovations on our digital investing platform. Project Operations and Client Servicing will require strong attention to detail and willingness to help clients reach their goals on our platform. This position offers opportunities for growth in: Digital Platform Development, Financial Operations and Client Services roles. Why FusionIQ? FusionIQ is an established technology company committed to providing a platform that has everything Broker Dealers, Banks, Credit Unions, Wealth Managers and RIAs need to create a revolutionary digital wealth investing experience for their end consumer. We take great pride in offering a digital investing platform that integrates directly into an existing offering; creating operational efficiencies, cost savings, compliance support and new revenue sources for businesses. This comprehensive offering reiterates our company's values to deliver, support, and expand our best-in-class digital solution to help our partners grow their wealth management businesses. FusionIQ's success and development is driven by some of the best and brightest individuals in the technology and financial services industry today. These individuals have led high-growth financial firms, world-class technology firms, as well as leading fund administration and custodian organizations for over 30 years. At FusionIQ, we believe digital investing platforms are the solution to compete in today's fin-tech world and attract “next gen” clients, we work hard to provide our partners with an intelligent all-encompassing technology solution needed to help serve your clients more efficiently. Essential Responsibilities Digital Platform Support: · Proactively identify and communicate areas for process and functionality improvements as an end user advocate · Customer Relationship Management · Development and Integration of Investor & Advisor platforms Front end trading platform - Self Directed & Advisory Back-office advisor portal · Software service support · Become subject-matter expert in training for the main application platforms · Able to troubleshoot issues in a timely manner · Provide detailed procedure documentation for best practices · Maintain training content and user guides for both new & existing customers · Project Operations: · Coordinate the scope, timeline, and resources for the successful implementation of key projects. · Regularly reviews, audits & refines current operational processes and systems · Support Onboarding integrations with FIQ Technology team, Client and Partners · Lead QA team efforts in developing new functionality for platform and diagnosing support tickets. Assist Head of Trading on our IQvestment advisory business activities and assisting new client integrations Client Service: · Serve on the front line of FIQ acting as ambassador representing both our company and our partners · Service traits such as exceptional communication skills, empathy, and intuition to assist clients. · Build relationships with team members, and working relationships with partners · Ensure all integrations and processes are being followed · Serve as a partner liaison Qualifications · Bachelor's Degree. · Entry level role, 1-2 years with IT, client service or operations experience at any technologically driven company. · Demonstrates a high regard for customer success and finds reward for helping clients meet their goals · Detail-oriented and accountability driven with strong prioritization and project management skills; ability to handle multiple projects and tasks simultaneously while maintaining quality of work · Highly adaptive and responsive to changing needs and deadlines · Highly motivated self-driven mentality, problem-solver with strong follow through and sense of ownership. · Willing to learn digital platform and become subject matter expert in financial offering to clients Preferred Qualifications · Financial services/IT background · Experience at an investment, financial planning, wealth management, banking or insurance firm · Technology skills: HMTL/JSON experience, API knowledge · Experience with Financial Trading applications · Experience with JIRA/JetBrains or similar project management tools What We Offer · Collaborative, Positive Teammates · Advancement Opportunities · Autonomy in Your Role · Professional Development Options · Rewarding Work That Matters Compensation & Benefits Entry Level- · Salary range: $55,000+/year based on experience Work Location: Woburn, MA

Berkshire Grey is a leader in robotic automation solutions that transform supply chain operations. Our mission is to help the worlds largest retailers, eCommerce providers, parcel & logistics companies, and manufacturers achieve higher efficiency, speed, and resiliency by leveraging advanced robotics and AI-powered automation. Our systems power automation in robotic sortation, item picking, and trailer unload enabling customers to achieve measurable improvements in throughput, labor utilization, and overall operational performance. Position Overview: As a Customer Success Manager (CSM) at Berkshire Grey, you will be a strategic advisor and primary advocate for our enterprise customers, ensuring that Berkshire Greys robotic and AI-powered automation systems deliver measurable operational and business outcomes. In this role, you will drive adoption, performance optimization, and scalable deployments across large parcel-handling networks. You will work cross-functionally to bring new products to market translating early customer feedback into product enhancements, deployment playbooks, and success frameworks that support expansion across customer sites. This is a high-impact position ideal for someone who thrives at the intersection of technology, operations, and customer engagement and who has deep experience in parcel, logistics, or warehouse automation. Responsibilities: Serve as a key point of accountability for customer satisfaction, retention, and success post-deployment. Help define success metrics and build joint success plans aligned with customer business objectives. Proactively monitor robotic system performance, identify optimization opportunities, and drive continuous improvement initiatives. Help lead executive business reviews (EBRs) and performance reviews to communicate return on investments (ROI), key performance indicators (KPIs), and value realization. Partner cross-functionally with engineering, customer experience (CX), and support to resolve complex technical issues and surface customer insights. Collaborate with maintenance and field service teams to develop and deliver customer training on system operations and maintenance best practices. Help develop and refine customer documentation, best practice playbooks, and performance dashboards. Provide structured, actionable feedback to internal teams to influence roadmaps and service improvements. Build strong relationships with both technical and executive stakeholders to drive long-term customer loyalty and expansion. Travel as required to support deployments, optimization assessments, and on-site customer engagements. Qualifications & Experience: Bachelors degree in engineering, Computer Science, or related field (advanced degree preferred). Parcel handling environment experience important. Go-to-market and scaling experience for a new automation product. Program scalability and product adoption across multi-site deployments. 5-10 years of experience in Customer Success, Technical Account Management, or Solutions Engineering within robotics, automation, or supply chain technology. Demonstrated success managing enterprise-level implementations and complex multi-site customer programs. Strong understanding of robotics, AI-driven automation, warehouse technologies, and system integrations. Excellent analytical and problem-solving skills; adept at interpreting system performance data and driving improvement actions. Exceptional written and verbal communication skills; able to distill technical details into clear business impact for executives. Familiarity with cloud infrastructure, data analytics tools, and API integrations. Proven ability to work cross-functionally in fast-paced environments. Travel: Up to 50% Compensation: Competitive salary and performance bonus based on experience. What We Offer: Competitive compensation and comprehensive benefits package. A culture centered on innovation, collaboration, and growth. Opportunity to play a key role in shaping the future of logistics and intelligent automation. This job is not eligible for visa sponsorship. 7214-2506JH