Customer success manager jobs in Massachusetts - 1,178 jobs

We are a mission-driven organization that was born out of the health care research at Harvard Business School led by Michael Porter and Bob Kaplan. We provide health systems, surgery centers, and physicians with comprehensive insight into their surgical care through our software and empower them to improve their finances and deliver the best care possible to their patients. We integrate sophisticated analytics with deep industry knowledge. We are thought leaders, and our impactful work in improving health care efficiency and effectiveness has been recognized and featured in publications like the Harvard Business Review and The Wall Street Journal . We are well capitalized and backed by leading VCs, including General Catalyst, Founder Collective, Fulcrum Equity Partners, and Tectonic Ventures. Join us in our mission to reshape health care through innovation and insight. Position Overview - Mid-Senior Healthcare Client Partner Role Avant-garde Health seeks a leader in healthcare performance improvement to join our dynamic Customer Success team. You will collaborate closely with hospital executives and clinicians, utilizing our cutting-edge technology and data analytics to identify opportunities for enhancing care processes, reducing costs, and improving outcomes. This is an ideal position for candidates with backgrounds in healthcare technology, advanced data analytics, and technical account management. We are looking for candidates who are passionate about bringing their advanced analytical skills and customer success expertise to drive impactful change within our client hospitals. Your role will be pivotal in fostering long-term relationships with our clients, serving as a trusted partner in their journey towards delivering higher quality, more cost-effective healthcare. Key Responsibilities: Utilize Avant-garde's proprietary SaaS analytics platform to uncover client-specific insights and opportunities for performance improvement. Collaborate with physicians, perioperative directors, supply chain leaders, nursing, and other roles/depts. within hospitals and ASCs to prioritize and develop action plans based on identified opportunities. Perform rigorous data analyses and present compelling insights and recommendations to client stakeholders on a daily, weekly, and quarterly basis. Manage and nurture relationships with multiple stakeholders within client organizations, serving as a trusted advisor. Participate in new client onboarding and training sessions. Monitor client engagement and track key metrics to measure value creation. Drive client growth by extending solutions into new locations or clinical specialties. Contribute to building a learning community among Avant-garde's client base through webinars and discussions. Hybrid location (2 days/week in the Boston office and 3 days/week from home). Travel to client sites for in-person meetings with executives, physicians, etc. (~15% travel). Qualifications: Strong analytical and problem-solving skills, with a focus on data-driven decision-making. Proficiency in data manipulation and analysis using Excel pivot tables. Excellent communication and presentation abilities. Ability to thrive in a fast-paced startup environment. Skills & Experience: Education: Graduate degree required: MBA, MHA, MPH, or equivalent. Experience: 7+ years of experience in healthcare delivery/operations, management consulting, or related fields. Minimum of 3 years focused on healthcare audiences, including hospitals, health systems, physicians, and surgery centers. 3+ years of hospital experience working with management and C-level stakeholders. Experience working with large data sets from multiple sources, running customized reports using Excel Pivot Tables, and presenting the results to physicians and C-level stakeholders strongly preferred.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. **Job Responsibilities:** + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. **Qualifications:** + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. + Proven relationship management skills demonstrating a comfort level and effectiveness in seeking out and establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies + Demonstrate effective oral and written presentation and communication skills, with the ability to influence internal and external partners. + Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance. + Ability to effectively present products, technical solutions, and financials to clients in a strategic manner. + Must be able to work in a virtual environment + Ability to effectively influence and manage change and display solid leadership skills. + Sells with integrity, in alignment with compliance and internal partner business requirements. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023645

About the Role We're looking for a Personal Lines professional to service, retain, and grow a book of personal insurance clients. You'll handle day?to?day service needs, guide customers through coverage decisions, and ensure a smooth, positive experience at every touchpoint. This position is onsite. Key Responsibilities Conduct annual protection reviews and recommend coverage updates. Support clients through the claims process and coordinate with carriers. Manage policy changes, renewals, and endorsements accurately. Address cancellation inquiries and help retain clients through problem?solving and clear communication. Maintain clean, up?to?date client records and prepare required documents (ID cards, certificates, schedules, etc.). Provide general customer support-including phone coverage, mail handling, and documentation duties. Stay current on products, carrier updates, and licensing/CE requirements. Qualifications 3+ years of personal lines agency or brokerage experience. Strong customer service, communication, and follow?through. Ability to handle complex or stressful situations calmly and professionally. Solid understanding of billing impacts and policy transactions. Professional phone etiquette and strong attention to detail. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Arctiq is a leader in professional IT services and managed services across three core Centers of Excellence: Enterprise Security, Modern Infrastructure and Platform Engineering. Renowned for our ability to architect intelligence, we connect, protect, and transform organizations, empowering them to thrive in today's digital landscape. Arctiq builds on decades of industry expertise and a customer‑centric ethos to deliver exceptional value to clients across diverse industries. Position Overview Are you an energetic, articulate individual with a unique approach to consultative selling of IT solutions? Your focus will be on our comprehensive solutions portfolio, including Product, Professional Service, and Managed Service offerings. In this role, you will drive sales and profitability objectives across a diverse segment of the market. You will maintain and strengthen client relationships, identify marketplace opportunities with a keen sense of charisma and persistence and prospect and engage new clients. If you have the ability to demonstrate a unique approach to consultative selling and are passionate about IT solutions, we would love to hear from you. Responsibilities Collaborate closely with clients to gain a thorough comprehension of their technological requirements and create custom solutions that meet their evolving requirements. Effectively articulate the features and advantages of Arctiq solutions while managing and exceeding customer Leverage experience in selling IT product and services to showcase the comprehensive benefits of Arctiq offerings. Work in tandem with sales leadership to establish competitive price structures, manage deal registrations, administer rebates and promotions; ensure seamless communication of these strategies to both existing and potential clients. Consistently evaluate and qualify new sales prospects, showcasing reliable sales forecasting abilities. Forge and nurture robust relationships with Arctiq's key partners, maintaining a comprehensive understanding of their offerings, services, and unique initiatives within product and services. Stay fully informed about Arctiq's service delivery capabilities and team expertise within modern technology solutions, ensuring accurate representation and alignment with client needs. Craft and deliver comprehensive product and service proposals, quotes, and responses to RFPs, including managing contracts and product leases within the modern infrastructure, security, and platform engineering space. Achieve and surpass monthly gross profit targets and quarterly Sales Quotas through strategic selling. Undertake any additional responsibilities and tasks as assigned, drawing upon experience in modern technology solutions to drive success and innovation within the organization. Qualifications 5+ years of proven sales experience in the IT industry with strong product and services knowledge. A track record of meeting or exceeding sales targets and quotas. Strong understanding of modern technology trends, including infrastructure, cloud computing, and security. Ability to discuss technical concepts with clients and provide insights into how Arctiq solutions align with their needs. Experience in building and maintaining long‑term relationships with clients. Ability to understand client pain points, anticipate their needs, and provide proactive solutions and support. Excellent verbal and written communication skills, with the ability to effectively present and explain complex technical concepts to both technical and non‑technical audiences. Strong negotiation and persuasion skills. Ability to develop and implement strategic sales plans to achieve business objectives. Identify new business opportunities, analyze market trends, and stay ahead of competitors in the modern technology space. Work collaboratively with internal teams to ensure seamless execution of sales strategies and deliver exceptional customer experiences. Highly motivated and results‑oriented, with a focus on driving revenue growth and expanding market share. Comfortable working in a fast‑paced, dynamic environment and adapting to changing priorities. Stay updated with industry developments, competitor strategies, and emerging technologies. Leverage this knowledge to position Arctiq solutions effectively in the market. Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply. We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted. #J-18808-Ljbffr

About Hike Medical Hike Medical is reinventing musculoskeletal care, starting with feet. Our proprietary AI-vision platform turns a 30 second web-based (no sensors) foot scan into precision engineered, 3D-printed insoles that prevent pain before it starts. We're already protecting on-their-feet workforces at Fortune 50 leaders, major health systems, and middle America manufacturers. Fresh off a stealthy round with top tier VCs, we run a fast, no BS, execution-first culture out of Boston's Seaport as we sprint toward $100M ARR and standing with 10M Americans as they step into their shoes daily. First and only PDAC-approved 3D printed custom insole in the world 🌎 3 proprietary AI models that power the experience Two products: one for employers & health plans, one for clinics - creating a virtuous cycle of clinician-labeled data Expanded care access to 100,000+ Americans to date 10x'd revenue from 2023 to 2024 and on track to do the same in 2025; profitable month-over-month The Opportunity You'll be Hike's first Customer Success Leader and first full-time hire fully dedicated to owning the post-sale customer lifecycle. You'll lead our largest and most complex relationships across employers, healthcare institutions, and major ecosystem partners, making sure they launch successfully, see real outcomes, and grow with us. This role is an opportunity to manage a high-profile portfolio of our most important customers at any time, act as their go-to partner, and build the systems and rhythms that define Customer Success at Hike. This role is perfect for someone who is: Energized by large-scale enterprises and complex, multi-stakeholder engagements Extremely sociable and loves being in the middle of customer conversations Highly organized (ideally the most organized person on their current team) and thrives when there's a lot at stake You'll work closely with the leadership team, Sales, Operations, Product, and be a core driver of revenue retention and expansion. What We're Looking For These are not hard-and-fast requirements, we care more about crisp execution and ownership than checking every box. 6-10+ years in Customer Success, Account Management, or client-facing consulting Healthcare, employer benefits, MSK, occupational health, or med-device experience Experience working with large enterprises and complex programs (e.g., Fortune 100 employers, major health systems, large manufacturers) Proven ability to concurrently manage many high-profile accounts in a high-pressure environment Track record of driving adoption, renewals, and expansion in an existing book of business Exceptionally strong relationship-building and communication skills, from operators to C-suite Extremely sociable and comfortable leading customer meetings, workshops, and QBRs Highly organized with a strong system for keeping projects, stakeholders, and actions on track Experience partnering with Sales, Operations, Product, and Support On-site in Boston, five days a week Nice-to-Haves Background in digital health benefits or tech-enabled physical products Experience in venture-backed or high-growth early/growth-stage companies Exposure to building or scaling CS processes and tooling (e.g., HubSpot) Experience with complex implementations or rollouts across distributed workforces Primary Responsibilities Customer Ownership: Act as the primary point of contact for our key customers to help build deep, trust-based relationships and ensure the success of the partnerships. Manage multiple complex engagements at once with tight project plans, clear communication, and zero dropped balls. Onboarding & Launch: Lead end-to-end onboarding and rollout plans, coordinating with internal teams to ensure smooth deployment and strong early adoption. Adoption, Outcomes & Renewal: Track and report on statuses of customer relationships and and proactively drive renewal and expansion opportunities. Communicate Customer Sentiment Internally: Synthesize and share customer feedback with management team, Product, Operations, and Commercial teams to shape roadmap and focus on continuously improving the experience. Systems & Scale: Help build best-in-class playbooks, processes, and reporting that allow Customer Success at Hike to effectively scale with the business. Escalation Leadership: Own high-pressure escalations, coordinate cross-functional response, and turn issues into long-term improvements. What You'll Get Competitive cash compensation + equity Full medical, dental, and vision coverage $15K relocation bonus if needed The opportunity to build Customer Success from the ground up at a category-defining company Daily collaboration with the founding team and senior leadership Free custom insoles (of course…) #J-18808-Ljbffr

A global consulting firm in Boston is seeking a Manager for its Acquisition Advisory team. This role involves managing client service accounts, supervising teams, and leading engagement workstreams. Ideal candidates will possess a Bachelor's Degree, 5 years of relevant experience, and an active CPA or equivalent credential. The position offers a salary range of $99,000 to $232,000, along with comprehensive benefits and an annual discretionary bonus. #J-18808-Ljbffr

Successfully and profitably manages an assigned group of accounts. Builds and solidifies relationships with existing clients by providing exceptional ongoing care. In partnership with the Production team, takes a leadership role in the renewal proces Client Service, Service Manager, Manager, Benefits, Client Relations, Retail

Head of EMEA and APAC Client Solutions-Investment Management, Alternatives page is loaded## Head of EMEA and APAC Client Solutions-Investment Management, Alternativeslocations: London: Zurichtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR0000056**Firm Overview:**Cambridge Associates (“CA”) is a leading global investment firm. CA's goal is to help endowments & foundations, pension plans, and ultra-high net worth private clients implement and manage custom investment portfolios that generate outperformance so that they can maximize their impact on the world. Cambridge Associates delivers a range of services, including outsourced CIO, non-discretionary portfolio management, and investment consulting.Headquartered in Boston, Massachusetts, CA has offices in key markets in North America, the United Kingdom, Europe, Asia, and Oceania. Our worldwide teams ensure our clients benefit from decades of global presence, local expertise, and relationships with the top global investment managers across the world. For more information, please visit .** Summary:**Position Overview: The Head of EMEA and APAC Client Solutions is a strategic leadership role and a key member of the Global Client Solutions Leadership team. This individual is responsible for driving revenue growth and market expansion and overseeing client engagement efforts in the EMEA and APAC regions. This role leads the development and implementation of business develop strategies together with practice leadership and manages teams responsible for all phases of the prospect and client journey in the regions. They will work closely with the Global Client Solutions team to ensure a seamless client experience and contribute to the development of new client opportunities.**Job Description:****Key Responsibilities:****Strategic Leadership & Revenue Growth:*** Develop and implement the regional business development and client engagement strategy in alignment with global objectives.* Work with the EMEA and APAC GCS team and Sales Operations to identify areas of development and growth ensuring alignment with the company's growth and client service goals.* Foster a culture of excellence, collaboration, and innovation within the team.**Client Engagement:*** Establish and maintain a robust client engagement framework with appropriate resources across practice areas to enhance the client experience throughout the client life cycle.* Collaborate with investment teams, PIM, CIT and Legal & Compliance to ensure client-centric solutions and services.**Business Development & Market Expansion:*** Lead all pipeline-building activities, including lead generation, qualification, and conversion strategies within the EMEA and APAC regions.* Identify and pursue new market opportunities, emerging client segments, and innovative business channels.* Foster and manage strategic partnerships to enhance market reach and drive business growth**Operational Excellence:*** Streamline regional operations in collaboration with marketing, onboarding, and investment teams.* Champion a data-driven approach to improve processes and client outcomes.**Collaboration & Communication:*** Work closely with the Global Head of Client Solutions, sales operations, regional marketing and regional practice heads to ensure alignment and consistency in client solutions while retaining regional nuance and regulatory awareness.* Communicate effectively with internal and external stakeholders to promote the company's vision and objectives.**Qualifications:*** Bachelor's degree in Business, Finance, Marketing, or a related field; MBA or advanced degree preferred.* 15+ years of progressive experience leading a senior sales or client engagement function within the financial services industry with a data-driven culture.* Strong leadership skills with a track record of building and managing high-performing teams.* Excellent strategic thinking and problem-solving abilities.* Demonstrated ability to drive growth and innovation in a competitive market.* Strong communication and interpersonal skills.* Ability to work collaboratively across global teams and functions.* Multilingual preferred**Reporting Line:**This role reports directly to the Global Head of Client Solutions.Employees of Cambridge Associates Ltd. or an affiliated firm, are prohibited from employment or other association with any company, organization, business, or other entity that is involved in any way with the securities or financial services industry except for those entities that are directly affiliated with Cambridge Associates Ltd. Employees are prohibited from acting as a Trustee or Director of, or accepting a similar position of responsibility with, any entity that is a client of or directly affiliated with a client of Cambridge Associates Ltd. or any of its affiliated companies without prior written consent from the Chief Compliance Officer of Cambridge Associates Ltd. Employees are prohibited from serving on the investment or finance committee of any company or organization with investable funds, or likely to develop investable funds, without prior written consent from the Chief Compliance Officer of Cambridge Associates Ltd. If applying for the role, you need to inform the Recruiter if there are any potential conflicts with the above.The firm is committed to the concept and practice of equal employment opportunity and will not discriminate against any employee or applicant on the basis of race, color, religion, age, sex, national origin, sexual orientation, gender identity, disability, or veteran status. It is expected that all employees will follow a similar policy toward their co-workers.Since our founding in 1973, we have been a market leader in building diversified investment portfolios. With 13 offices around the globe and a world-class network of managers, we offer the scale, resources, and networks of a global firm, coupled with the trust, independence, and personal attention of a boutique firm.### Get in TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.Wherever you are in your career journey, we offer a wide range of opportunities and a truly collaborative, diverse environment. Our work helps our clients do good in the world, and we embrace the opportunity to contribute to their positive impact. #J-18808-Ljbffr

A global management consulting firm is seeking an Engagement Manager in Boston. The role involves leading client projects, managing teams, and delivering strategic solutions. Candidates should have 4-7 years of strategy consulting experience and strong analytical skills. The position offers a base salary of $225,000 to $240,000 with potential performance-based incentives. Applicants must have unrestricted U.S. work authorization and be willing to travel internationally. #J-18808-Ljbffr

An Official website of the Commonwealth of Massachusetts Job Description - Youth Engagement Manager (2500083B) The Office of the Child Advocate (OCA) is an independent executive branch agency with oversight and ombudsperson responsibilities, established by the Massachusetts Legislature in 2008. The OCA\'s mission is to ensure that children receive appropriate, timely, and quality state services, with a focus on the Commonwealth\'s most vulnerable and at-risk children. Through collaboration with public and private stakeholders, the OCA identifies gaps in state services and recommends improvements in policy, practice, regulation and/or law. The OCA also serves as a resource for families who are receiving, or are eligible to receive, services from the Commonwealth. The Quality Assurance (QA) Team at the OCA focuses on improving the quality of state service delivery by responding to individual concerns about children received via our Complaint Line and evaluating statutorily required critical incident reports and supported reports of abuse and/or neglect of children in out-of-home settings. The QA Team informs the OCA's policy initiatives and recommendations related to state service quality and delivery, child maltreatment, preventable childhood injuries, and related risk factors. Under the general direction of the Senior Quality Assurance Manager, the Youth Engagement Manager manages the OCA Youth Engagement Program and supports the QA team in evaluating the quality of state services provided to individual children and families as well as identifying systemic gaps, trends in issues related to service provision, and opportunities for improvement in state agency policy and practice. Duties & Responsibilities Perform Ombudsperson function for the Youth Engagement Program and/or OCA Complaint Line, including responding directly to complaints and/or requests for information and resources from the public, with a focus on inquiries received from youth. Support the Senior Director of Quality Assurance and/or Senior Quality Assurance Manager in developing and executing the Youth Engagement Program, including strategic planning and program sustainability, coordination and outreach, research and knowledge of youth engagement best practices. Provide expert guidance and strategic recommendations to internal OCA leadership and/or stakeholders by analyzing Youth Engagement Program technical challenges, identifying opportunities, and delivering solutions that align with OCA objectives. Identify case practice concerns, trends, gaps and areas for system-wide practice or policy improvements based on a multifaceted analysis of information gathered through the Youth Engagement Program. Establish and measure Key Performance Indicators for the Youth Engagement Program. Report on programming activities and data patterns and trends. Independently conduct case reviews of inquiries received via the Youth Engagement Program and/or OCA Complaint Line. Provide clinical analysis and written reports concerning all case reviews and findings, including feedback to state agencies with identified policy and practice concerns. In collaboration with the Senior Quality Assurance Manager, identify next steps for resolution and/or OCA intervention if required. Participate in and/or support the OCA QA Division core function work and/or on special projects related to the OCA QA Division work, particularly the Youth Engagement Program. May represent the OCA at work group meetings, as requested. Application Instructions Applications are to be submitted on the Mass Careers website: MassCareers. A cover letter and resume are required parts of the application. Review of applicants will start immediately and continue while the position is posted, with first consideration given to those received on or before Wednesday, January 7th, 2026. This position requires extensive travel across Massachusetts and an ability to work flexible hours Monday - Friday, including evenings. Please note that this job also requires an individual to work in-person at the OCA's Boston office 1-2 days per week. Equity & Inclusion The OCA is committed to creating and supporting an inclusive work community that is free of all forms of discrimination. The OCA does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation, veteran status, or any other basis under Massachusetts law. The OCA encourages applicants from a broad spectrum of backgrounds to apply for positions, including candidates who have personal and/or professional history with the child protective and/or juvenile justice systems. Bilingual applicants are encouraged to apply. Qualifications Required Qualifications: Experience working with and interviewing youth, particularly vulnerable populations of youth Strong knowledge of Massachusetts child serving agencies and organizations, particularly child welfare Strong clinical critical analysis and evaluation skills Strong writing and communication skills Data analysis skills (data entry, cleaning and creating data visualizations in Excel) and ability to draw conclusions, connecting data and research to policy and practice Proficient in Microsoft 365 Suite, Outlook, Word, Excel, PowerPoint and other commonly used computer software applications Ability to demonstrate initiative, work independently and as part of a team Exceptional ethical and professional integrity by upholding the highest level of confidentiality regarding sensitive information Minimum Entrance Requirements: Bachelor's degree in human services such as social work, psychology, or criminal justice Five (5) years of relevant professional and/or technical experience, with three (3) of those years working within the field of child welfare Preferred Entrance Requirements: Master\'s degree in public administration, management, social science, or related field Job Details Primary Location: Community and Social Services Agency: Office of the Child Advocate Schedule: Full-time Shift: Day Number of Openings: 1 Salary: 93,000.00 - 104,900.00 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Crissy Goldman - ************ Potentially Eligible for a Hybrid Work Schedule: Yes #J-18808-Ljbffr

Head of Intermediary Relationship Management page is loaded## Head of Intermediary Relationship Managementlocations: Smithfield, RI: Boston, MAtime type: Full timeposted on: Posted Todayjob requisition id: 2120516## ## Job Description:**SVP, Head of Relationship Management (IICG)**The SVP, Head of Relationship Management will be responsible for setting a clear vision for the Intermediary Investment Client Group (IICG) Relationship Management function and driving its evolution to meet the firm's long-term growth objectives. The IICG organization is responsible for over $1.8B in revenues to Fidelity Institutional. This leader will shape the broader Relationship Manager (RM) strategy, lead transformational change, and ensure operational excellence while strengthening client relationships and delivering measurable impact. This position will report directly to the Head of Intermediary Investment Client Group (IICG).**Job Responsibilities*** Define and execute a strategic vision for the Relationship Management function aligned with IICG organizational goals and initiatives to drive growth, profitability, home office engagement, client satisfaction and retention* Lead significant organizational change of firm coverage, behaviors, KPI's, and data capabilities to transform operational and client engagement model.* Drives executive leadership engagement both internally and externally to support development and growth with distributor firms* Deep understanding of client business models, evaluating key aspects of their business, and leveraging practice management and discovery tools and best practices to develop the overall Fidelity relationship.* Establish metrics and scorecards to monitor engagement effectiveness and overall business impact ensuring operational rigor across client interactions and behavioral change.* Aligns Fidelity and trusted third-party resources to meet client business needs* Mitigates risk to Fidelity and our clients (e.g., key policy awareness and compliance, looking for potential watch outs on firm practices, and collaborating with our internal partners to raise data concerns).* Oversees strategy among RM and Key Account Managers (KAM) strategic accounts to drive client satisfaction and retention by collaborating with service and other key business partners to improve and enhance their daily experience.* Cultivates collaborative relationships with key internal business partners.**Industry Expertise:*** Bachelor's degree required, MBA or other advanced degree preferred* 15+ years of successful sales or relationship management experience in a financial services industry* Institutional client management and growth experience required; strong knowledge of the RIA, Broker Dealer, Retirement and Institutional Insurance markets* A thorough understanding of the industry, financial markets, and competitive landscape* Prior leadership experience* Series 7 and 63 licenses required**The Skills Required:*** Proven success in building and leading an institutional relationship management team and driving home office engagements, net flows, and business growth* Proven track record of navigating and influencing executive level business leaders, both internal and client facing across multiple functions and businesses* Strong revenue management and overall financial acumen* Leadership, coaching, and career development skills with a tenured team of professionals* Proven leadership skills, particular on teams in face-paced, collaborative environments* Ability to work in ambiguity and set tone and pace for peers and team* Proven risk-management and problem resolution skills* Ability to recognize process inefficiency and recommend improvement opportunities.* Connecting the team and each associate to the broader organization and driving collaboration* Using sound judgement and leading through change* Driving innovation through curiosity and comprehensive understanding of business processes and challenges* Demonstrate strong investment competence across all asset classes and exceptional communication skills* Ability to interact effectively with both external clients (Analyst, Global Strategist, Investment Boards, etc.) as well as internal clients across asset management and distribution)* Demonstrate an in-depth understanding of portfolio construction and platform solutions (Advisory & Brokerage) at leading wealth management firms* Ability to travel up to 50%The base salary range for this position is $185,000-$400,000 per year.Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.We offer a wide range of to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.## ## Certifications:## ## Category:## Relationship Management #J-18808-Ljbffr

ATLANTIC-ACM is a leading Telecom and Technology advisory firm with 30+ years of expertise. We advise some of the world's largest telecom operators, infrastructure providers, and financial investors, supporting strategic decision-making and major asset transactions across the telecom ecosystem. If you are passionate about data-driven insights, complex problem-solving, and shaping strategic initiatives in a fast-evolving industry, we'd love to hear from you. The Role ATLANTIC-ACM is seeking an Engagement Manager to lead client projects from start to finish, deliver high-impact insights, and guide junior team members. The ideal candidate combines strong research, analytical, and problem-solving skills with excellent communication and leadership abilities. Requirements 4-7 years of experience in consulting, strategy, analytics, or a related professional services role Bachelor's or Master's degree with a strong academic record from a top-tier university M.B.A. or equivalent professional experience preferred Experience leading project teams and managing client deliverables Strong analytical skills, with experience in quantitative research and excel modeling Excellent client communication and presentation skills, both verbal and written Intellectual curiosity and interest in the Technology, Media, and Telecommunications (TMT) sector What You'll Be Doing At ATLANTIC-ACM, Engagement Managers perform the following essential tasks: Client & Team Leadership Proactivity: Identify, qualify, and support business development opportunities and identify opportunities to enhance the value and impact of client deliverables People Management: Lead project teams to improve effectiveness and efficiency, ensuring cohesive and high-quality outputs Professionalism: Serve as the primary point of contact for client working teams and represent the firm professionally at industry conferences and events Organization & Execution: Own day-to-day project execution, balancing timelines, priorities, and resources across workstreams Manage competing priorities and adapt to shifting project requirements Develop clear and compelling storylines for client deliverables, ensuring all key questions outlined in the Statement of Work are addressed Present core analytical findings and interview insights during internal and client-facing discussions Problem Solving: Guide teams through structured problem-solving approaches to reach actionable solutions Provide an emerging point of view by synthesizing findings into clear implications and recommendations Research & Quantitative Analysis: Lead the design and execution of analytical models addressing client business needs Oversee research plans, including primary interviews, secondary research, and data analysis Coach junior team members in quantitative methods, modeling, and research techniques Ensure analytical outputs are accurate, defensible, and decision-oriented What We're Looking For Successful Engagement Managers at ATLANTIC-ACM combine analytical depth with leadership presence and intellectual curiosity. Strong candidates typically demonstrate: Team Leadership: Experience collaborating effectively while developing leadership skills to guide and mentor analysts Project & Time Management: Capability to manage multiple projects simultaneously and meet strict deadlines Exceptional Communication: Strong written and verbal skills to deliver insights clearly and concisely Self-Motivation & Drive: A proactive approach, strong work ethic, and the ability to take ownership of responsibilities Intellectual Curiosity: Interest in telecom and technology industries Creative Research Skills: Ability to source critical information and identify key inputs for project workstreams Benefits Growth-oriented culture: Clear career paths, mentoring, frequent feedback, and rapid responsibility growth Professional development: Exposure to industry conferences, webinars, advanced financial modeling, client presentations, and technical tools (e.g., GIS, Tableau, SQL) Early client impact: Direct interaction with senior client stakeholders and decision-makers Collaborative environment: Weekly team lunches, social events, and regular outings Work-life balance: Sustainable expectations in a high-performance consulting environment Flexible work model: Hybrid working arrangement Competitive benefits: Health insurance, 401(k), paid holidays, and flexible vacation policy Prime location: Easily accessible downtown Boston office Location: Boston, MA Compensation: $134K (Base Salary); $150K-$200K (Base Salary + Bonus) Why Join ATLANTIC-ACM Working at ATLANTIC-ACM gives you broad exposure to the rapidly transforming telecom industry and related business strategies. You will work across service and infrastructure initiatives in wireline, wireless, data center, and cloud enablement to help telecom operators run their business and Private Equity investors acquire new assets, helping shape the evolving landscape of digital communications. Beyond the work itself, ATLANTIC-ACM offers a culture defined by excellence, collaboration, ownership, and creativity. We are a small, high-impact firm that values intellectual rigor, transparency, and initiative, while maintaining a sustainable approach to work and life. Team members are encouraged to take responsibility early, think creatively, and continuously raise the bar, for themselves, their teammates, and our clients. At ATLANTIC-ACM, you will: Advance quickly based on performance and impact, not tenure Work closely with senior leaders and clients from day one Grow your skills through hands-on project ownership, mentoring, and formal development opportunities Contribute to an evolving, entrepreneurial firm where new ideas are welcomed and acted upon Join us to build a career that reflects your ambitions, make a tangible impact in a critical industry, and help shape the continued growth of a highly competitive firm!

Responsibilities Oversee the overall project, with ultimate responsibility for success or failure of the Mentor and manage teams of younger consultants to deliver project on time, on budget as well as QA work done by the team. Responsible that client communications are ready to facilitate decision making, communicate status, mitigate risk, or resolve issues. Responsible for ensuring deadlines are met and workstreams are completed. Responsible for creation of project related deliverables such as project plans, implementation plans, communication plans, and financial models Responsible for overseeing and reducing potential risks. Work closely with members of Axiom as well as our clients to quickly establish highly functioning joint project teams. Complete secondary research to drive to critical insights. Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client. Responsible for leading the largest projects. Responsible for all decision making and the entire team on large scale projects. Responsible for team's alignment on client expectations and is able to successfully write and manage scopes that deliver on these expectations. Able to run a DAS disease overview project with a team of multiple analysts. Able to independently run performance management process. Structure complex strategic and technical problems into discrete modules and provide life sciences industry thought leadership to aid project execution. Responsible for identifying team strengths and issues; drive and develop better behavior to create more effective consultants. KOL & Team Relationship Work directly with clients to implement processes and technology that support business value and process efficiency across business and technical functions. Facilitate client workshops focused on future state of the Healthcare Industry, design future state business process and requirements. Support detailed requirements gathering. Desired Qualifications PHD in Life Science or equivalent Prior consulting project leadership experience preferred. 7 + years of hands-on experience as a project manager leading business and technology strategy projects or equivalent Superior analytical skills combined with demonstrated expertise in strategy consulting approaches and life sciences industry issuess Proven ability to motivate and coach people in multiple dimensions including analytical skills, project management, client relationship management, and interpersonal skills. Strong project management skills including work planning, presentation development, quality control, and client management. Excellent communication skills both oral and written and the ability to influence others. Bright, conceptual and a quick learner, able to quickly assess a situation and generate new insights and actionable ideas. Compensation and Benefits Salary: Competitive compensation package isoffered depending on the individual's education, experience and expertise Benefits: Wide range of benefits including health insurance and hybrid-work model are offered to ensure the wellbeing of our team members Development: Robust mentorship program is designed to ensure new and tenured hires have opportunities to improve their consulting and professional skillset #J-18808-Ljbffr

This is Cradle Proteins are the molecular machines of life, used for many therapeutic, diagnostic, chemical, agricultural and food applications. Designing and optimizing proteins takes a lot of expert knowledge and manual effort, through the use of custom computational and biological tools. Machine learning is revolutionising this space, by enabling high-fidelity protein models. At Cradle, we offer a software platform for AI-guided discovery and optimization of proteins, so that biologists can design proteins faster and at scale. We are already used by clients across pharma, biotech, agritech, foodtech, and academia. We're an experienced team of roughly 60 people. We've built many successful products before and have enough funding for multiple years of runway. We are distributed across two main locations, Zurich and Amsterdam, and are focused on building the best possible team culture. We offer our employees a very competitive salary, a generous equity stake (for full time employees) in the company and a wide range of benefits and career progression opportunities. Your Role As an Engagement Manager within our Customer Success team, you'll ensure that Cradle's largest customers achieve success across their entire protein R&D portfolio. While your Scientific Advisor peers drive success at the project level, you will own success at the portfolio level - building deep relationships with senior stakeholders, aligning on portfolio success metrics, and ensuring our software and services deliver measurable value across departments and programs. You'll serve as a trusted partner to senior leaders in global biopharma and industrial biotech companies, guiding strategic planning, adoption, and expansion of Cradle's platform. Working closely with Scientific Advisors, Account Executives, and Product teams, you'll translate Cradle's scientific impact into business outcomes and long-term partnerships. Your ResponsibilitiesStrategic Account Leadership Oversee post-sale success across global biotech and pharma customers, from initial onboarding to long-term, broad adoption. Define and track portfolio-level success metrics and ROI, presenting progress to senior customer stakeholders. Establish and lead steering committees to align stakeholders and ensure Cradle delivers measurable impact. Understand customer budget cycles, licensing models, and R&D roadmaps to identify timely opportunities for growth and renewals. Partner with Account Executives to expand Cradle's footprint across new business units and therapeutic areas. Program and Relationship Management Coordinate with Scientific Advisors to ensure smooth project initiation, resource allocation, and execution within licensed project slots. Manage multi-workstream engagements, ensuring alignment across Science, Product, and ML teams. Inspire and lead your cross-functional Cradle team to deliver seven star customer experiences. Act as the primary escalation and coordination point for enterprise accounts. Customer Experience and Voice of Customer Solicit, capture and communicate customer feedback, driving improvements in Cradle's product and service delivery. Partner with Product and Machine Learning Research teams to align customer strategic priorities and Cradle's roadmap. Design and co-create training and education initiatives that empower scientists to succeed on the Cradle Platform. You will advocate for Cradle's customers internally without losing sight of the delivery efficiency and interests of the Cradle team. Your QualificationsMust-haves Deep understanding of biopharma R&D workflows and the ability to confidently engage with executive stakeholders as well as experimental and computational scientists. 5-7+ years in enterprise client-facing roles (program management, consulting, or customer success) ideally in Life Sciences. Proven ability to lead complex, multi-stakeholder programs and drive measurable ROI. Strong relationship-building, executive presence, crisp communication, and excellent organizational skills. Comfortable presenting scientific and business insights to internal and external cross-functional audiences. MSc or advanced degree in Molecular Biology, Biotechnology, Bioengineering, or a related field, or equivalent professional experience. Willingness to travel to- and work from customer sites (20% of the time). Nice-to-haves Experience managing enterprise SaaS deployments. Familiarity with services commercials (SOWs, budgeting, resourcing, and change orders). Experience with machine learning applications in life sciences or biotech. A notice about recruitment scams: Please be aware that scammers are posing as us in order to get your personal details or money. We only communicate *************** email addresses, we only make job offers after having met you in person at our office in Zurich or Amsterdam, and we never ask you to pay for anything during the interview process. #J-18808-Ljbffr

ADP is hiring a Sales Representative, Major Accounts. Are you ready to control your financial future with unlimited upside earnings potential? Do you want a lasting career with a company that offers autonomy to run a book of business, flexibility to make your own schedule, and gives you work-life balance? Are you looking for continuous learning and the opportunity to invest in yourself? If so, then this may be just the opportunity you've been searching for. Read on and decide for yourself. In this role, you will sell human resources technology within a designated geographic territory to cultivate new business opportunities and drive strategic discussions around Human Capital Management (HCM) initiatives for companies with 50 -- 999 employees. You will manage complete sales cycles, sell ADP's suite of solutions (40+ products and services) to executives, and accurately forecast your sales pipeline. ADP is here to support you and your goals with continuous sales training and the latest technology to set you up for success as you manage your book of business. You'll spend most of your time doing what you do best -- selling in the field. But that's not all. You'll also document and manage multiple sales cycles, sticking with the process through implementation until your new business is up and running on the solutions you sell. As you see more and more deals cross the finish line, you'll reap the rewards with industry-leading compensation, benefits, luxurious incentive trips, and awards. As you strive to grow your career, leaders will back your desire to pursue advancement and provide continual sales training. Ready to #MakeYourMark? Apply now! To learn more about Sales at ADP, watch here: ******************************* What you'll do: Responsibilities Grow Our Business While Growing Yours. You will work independently and collaboratively as part of various teams within your assigned geography to close sales, win business, and reach sales goals. Turn Prospects into Loyal Clients and Raving Fans. You will implement a sales strategy targeted to decision-makers and business owners to build a network and capture new business. Deepen Relationships Across the ADP Family. In addition to selling cloud-based human resources solutions, you will strategically cultivate additional business within existing accounts. But it's not all business; you will make life-long friendships here. Collaborate Daily. You will serve as a trusted advisor, partner, and ADP ambassador to your clients, internal partners, and overall network while demonstrating grace under pressure and the highest ethical standards. TO SUCCEED IN THIS ROLE: Required Qualifications Proven Winner. You have an impressive track record of closing sales, winning clients, and managing a territory. Positive Self-Starter. You have an upbeat, persistent style and the ability to cold call, manage your time well, and can present your ideas in a clear professional manner on paper, in-person, and over the phone. Confidently Fearless. You embrace opportunities, take risks, and challenge the status quo. Entrepreneurial Spirit. You're a natural leader, resourceful, thrive under pressure, and bounce back quickly. Trusted Advisor. You build relationships, live integrity, and deliver on promises...every time. A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include: Two+ years of quota-carrying, outside business-to-business sales experience Three+ years of relevant experience in HCM, technology, business equipment, uniform, or software sales. Military experience -- We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact. Bonus points for these: Preferred Qualifications * Ability to successfully build a network and effectively use social media for sales YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Balance work and life. Resources and flexibility to more easily integrate your work and your life. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. What are you waiting for? Apply today! #LI-AF5 #LI-Hybrid Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $44,800.00 - USD $97,200.00 / Year* * Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws. A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

At ADP, we're proud to partner with some of the most innovative biopharmaceutical companies in the world-and right now, we're hiring directly on behalf of one of our clients for a full-time Territory Account Manager role. This is a direct hire opportunity with a forward-thinking organization that's redefining patient care through cutting-edge science and compassionate service. If you're passionate about making a real impact and want to be part of a team that values bold ideas and meaningful work, this could be the career move you've been waiting for. Ready to take your career to the next level while doing work that truly matters? What You'll Do We're seeking a driven Account Manager to champion an innovative infusion therapy in neurology. If you thrive in specialty healthcare sales, excel at building relationships, and love turning clinical insights into powerful customer value, this role is for you. Grow territory performance through strategic planning and targeted customer engagement Meet and exceed sales goals while championing customer satisfaction. Deliver clear, compelling clinical messaging to multidisciplinary decision-makers Build strong partnerships with clinics, infusion centers, specialty pharmacies, and health systems Navigate complex access and reimbursement landscapes across payer channels Stay ahead of market trends to identify new opportunities What You Bring A bachelor's degree (BA/BS) from an accredited institution 4+ years of experience in pharmaceutical, biologic, medical device, or specialty healthcare sales Proven sales success and strong communication skills Proven success in meeting or exceeding sales targets Ability to quickly learn complex clinical information Experience in infusion, rare disease, specialty pharmacy, or neurology preferred Must possess a valid driver's license and be willing to travel throughout the assigned territory What Will Set You Apart Background in promoting specialty, rare disease or CNS products Strong analytical skills to leverage sales data for strategy A collaborative spirit and adaptability in fast-paced environments Exceptional communication, presentation, and negotiation skills A self-starter mindset with strong organizational skills Salary range: $155,000 - $168,000, plus eligibility for a sales incentive target of $41,500 and participation in the company's long-term incentive plan. Actual compensation may vary based on location, experience, and qualifications. Benefits include Paid time off (PTO) Health coverage (Medical, Dental, Vision) 401(k) with company match Company car. We are an equal opportunity employer workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. This posting is confidential; company details will be shared during later stages of the recruitment process.

ABOUT TALON.ONE: Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world's most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers. ABOUT US: Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world's most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers. ABOUT THE ROLE: Following strong performance across 2025, we're expanding our team and hiring a (Senior) Customer Success Manager dedicated to our top LATAM accounts. In this role, you'll build trusted partnerships, drive thoughtful adoption, and translate customer insights into clear, actionable input for our internal teams. You'll connect customers' marketing priorities to our API-first platform, collaborate with technical stakeholders to resolve issues, and help shape scalable processes that elevate the customer experience. ABOUT THE TEAM: As a Senior Customer Success Manager at Talon.One, you'll join a highly collaborative group of CSMs and technical account managers who partner closely with Sales, Partnerships, Product, and Marketing. We operate as one team-sharing insights, aligning early and often, and supporting each other's growth. We're committed to building an inclusive, equitable environment because it's the right thing to do, and because diverse teams create better solutions for our customers and the industry. ONCE HERE, YOU WILL: Build strong, long-term relationships with customers to understand their goals and challenges, drive adoption, and share meaningful insights across Sales, Marketing, and Product Connect customers' marketing objectives with our API-driven product, translating technical configuration steps into clear, accessible guidance Partner with our technical operations team (customer integration engineers) and developers to support integrations and resolve technical questions Communicate effectively in both one-to-many and one-to-one settings, across technical and non-technical audiences, seniority levels, and global regions Document key customer information to strengthen internal visibility, develop training resources, and reduce support needs Manage retention and growth across your book of business, including renewals and expansion conversations Deliver ongoing strategic and business value to customers in every interaction WHAT YOU BRING TO THE TABLE: Fluent in Spanish and English, with the ability to communicate effectively with clients, partners, and internal teams across both languages. A genuine interest in technology and experience working with SaaS products and APIs. Established experience in customer success, account management, or another client-facing role. Experience partnering with a range of internal and external stakeholders, including marketing, developers, sales teams, and executives. An empathetic, solutions-oriented mindset with a focus on helping customers reach their goals. Comfort operating within change and ambiguity. The ability to manage a book of approximately 10-15 accounts. Experience in loyalty, promotions, or related marketing technology. WHAT'S IN IT FOR YOU: We build flexible incentive technology - and we believe our people deserve that same flexibility in how they work, live, and grow. Here's what you can expect when you join us: Health and wellbeing for the whole you. We offer top-tier Medical, Dental, and Vision coverage through Blue Cross Blue Shield MA, MetLife, and VSP. Talon.One covers 80% of premiums, so you can focus on your health--not your bills. Mental health support is equally important, which is why every employee has confidential access to Nilo.health for coaching, therapy, and wellbeing resources. Time and freedom. We trust you to take the time you need to rest and recharge with unlimited PTO that you manage on your own terms. Our flexible approach extends beyond time off: you can work from anywhere, including up to 90 days abroad each year, and access WeWork On-Demand spaces for a change of scenery when you need it. Financial security and peace of mind. Plan confidently for your future with our 401(k)--we match 100% of your contributions up to 4%, helping you build long-term savings faster. We also provide 100% company-paid Life Insurance, Short-Term, and Long-Term Disability coverage, because protecting what matters shouldn't come at an extra cost. Growth that moves with you. You'll have a $1,200 annual learning budget and full LinkedIn Learning access to explore new skills, certifications, or areas of curiosity. Whether it's advancing your craft, learning a new tool, or exploring leadership development, we support your growth. Work your way. Your workspace should work for you. That's why we offer a $350 home office setup budget and a $50 monthly allowance to keep it running smoothly. From ergonomics to aesthetics, we'll help you create a setup that fuels focus and comfort. The total compensation for this role is $100,000-$140,000 (base + commission) and is designed to reward performance and impact. Your placement within this range will reflect your relevant experience, skills, and qualifications. Salary ranges are regularly reviewed and may be updated to remain competitive.

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23

A leading global investment firm is seeking a Head of EMEA and APAC Client Solutions to drive revenue growth and oversee client engagement across regions. Candidates should have over 15 years of experience in senior sales roles within the financial services sector, strong leadership and strategic skills, and prefer multilingual abilities. This role involves collaborating with global teams and implementing client-centric strategies to enhance the overall client experience. #J-18808-Ljbffr