Customer success manager jobs in Mesa, AZ

EdgeCore Digital Infrastructure serves the world's largest cloud and internet companies with both ready-for-occupancy and build-to-suit data center campuses that are designed for density. Privately held and backed by committed equity to fund an aggregate amount of over USD $16.5 billion in development, EdgeCore enables hyperscale Client requirements by proactively investing in regions that provide the land and power necessary to support and scale AI and cloud technology. While working thoughtfully with the communities in which we do business, our data center campuses are built at scale to meet key performance specifications, safety metrics and sustainability objectives. EdgeCore has data center campuses in five North American markets with plans to expand. For more information, please visit edgecore.com. Career Opportunity EdgeCore is hiring our first Client Solutions Partner to own a hyperscale client relationship end-to-end. You'll be the bridge between operations, construction, engineering, and security teams - translating technical complexity into clear executive communication and ensuring a world-class client experience across our Mesa and Santa Clara campuses. You need deep data center operational knowledge-but your job is client partnership, not running the facility. Reporting directly to the VP of Client Experience and based in Mesa, AZ with regular travel to Santa Clara, CA you'll own one hyperscale client relationship across those campuses. This isn't a support role-you're a strategic partner to both the client and EdgeCore leadership. What you build here becomes the foundation for how EdgeCore scales client experience across a growing hyperscale portfolio. This role is dynamic and unpredictable. Last-minute client requests, after-hours incidents, surprise audits-it's all part of the job. If you thrive on variety, stay calm under pressure, and can navigate tough conversations with grace, you'll excel here. Own day-to-day relationship for a hyperscale client across two campuses, engaging everyone from field technicians to C-suite executives Deliver quarterly business reviews that demonstrate value and drive strategic conversation Translate complex technical data into clear, executive-ready communications Influence cross-functional teams and resolve conflict diplomatically Advocate for the Client while balancing EdgeCore's operational priorities Craft executive-ready communications during incidents with clear, calm messaging Lead post-incident reviews and identify improvements proactively Act as first escalation point, make real-time decisions during critical issues, provide after-hours or weekend support when required Manage site vendors: landscaping, janitorial, pest control, gates, parking, building upkeep Plan and execute client events: cookouts, site tours, VIP visits Resolve unexpected issues that keep facilities running smoothly Partner with Core Operations and Accounting teams with power billing activities Track and report PUE, load factors, cost per kW Ensure accurate client billing and resolve discrepancies with finance and operations teams Develop SOPs, EOPs, operational runbooks, and RACI matrices Define and document the Client Solutions Partner operating model to scale across EdgeCore's portfolio Support Ready for Service (RFS) milestones for client expansions Lead client onboarding: site tours, systems training, operational integration Track contractual SLAs and KPIs across both facilities, address performance gaps proactively Coordinate with legal/commercial teams on contract amendments Your Experience and Qualifications 3-5 years hands-on data center operations experience, including power, cooling and controls systems. 3+ years managing hyperscale or enterprise client relationships in technical capacity. Skilled in building trust and managing relationships across field technicians, clients, and executive stakeholders; adept at reading people, adapting communication, and de-escalating conflict. Proven ability to stay calm and effective under pressure with an ownership mindset in dynamic environments. Proficient in interpreting single-line diagrams across electrical, mechanical, controls, security, fire/life safety, and telecom systems. Strong understanding of N+1 redundancy, EPMS/BMS/DCIM data, and data center power, cooling, and controls fundamentals. Experience with interval meter data, capacity analysis, and load forecasting across multiple facilities. Demonstrated multi-site client and stakeholder management, from daily operations through executive engagement. Familiar with data center lease structures, SLAs, and KPIs (uptime, PUE, capacity utilization, cost per kW). Experience with utility billing reconciliation, invoice validation, and cost allocation. Skilled in interpreting lease agreements and managing SLA provisions, billable items, and service commitments. Advanced Excel capabilities (pivot tables, financial modeling, data visualization). Proficient in CRM, ticketing, and workflow platforms; PMP/CAPM certification preferred. Ability to influence without authority, build scalable systems, and define “great” in new or evolving roles. What We Offer This is a full-time salaried position, including a performance-based annual bonus as well as equity compensation. Base pay range: $140,000 - $175,000 annually depending on experience. This role currently requires in office or on-site presence four days per week at our Mesa, AZ location. Travel required up to 20%. Based in Mesa, AZ (four days/week on-site required) with ~15-20% travel to Santa Clara, CA. Medical, dental & vision insurance coverage. Health & Dependent Care Flexible Spending Accounts (FSAs), Health Savings Account (HSA). 3 weeks of PTO annually, plus 11 paid holidays. Company-paid life insurance & disability insurance. Company sponsored employee assistance and discount programs. 401(k) retirement savings plan with a company contribution.

CANDIDATE MUST BE LOCATED IN PHOENIX, AZ OR THE SURROUNDING AREAS The Compliance Account Manager (CAM) is a field-based role responsible for managing compliance performance, strengthening hospital relationships, and driving the successful execution of the RepScrubs Compliance Improvement Plan (CIP) across a designated U.S. region. CAMs serve as the primary compliance partner for hospitals, national vendor teams, corporate accounts, and internal stakeholders. This role ensures consistent onboarding, behavioral improvement, vendor visibility, and operational alignment across facilities nationwide. The CAM helps protect existing business, drive expansion within health systems, and supports Sales with regional insights and reference-building. Key Responsibilities: · Lead Compliance Performance: Monitor, analyze, and improve compliance trends across assigned hospitals and health systems, using the RepScrubs Compliance Improvement Plan (CIP). · Strengthen Hospital Partnerships: Serve as the primary account liaison for hospital leadership, ensuring consistent communication, alignment, and satisfaction. · Drive Vendor Behavior Improvement: Support vendor teams with education, onboarding, and corrective action to improve compliance, visibility, and adherence to hospital requirements. · Support Vendor Corporate Teams: Collaborate with major vendor partners in designated area to ensure vendor participation, accurate data collection, compliance tracking, and engagement at all RepScrubs locations in the region. · Execute Field-Based Engagement: Conduct facility visits, compliance education, and performance reviews; identify risks, opportunities, and areas for operational refinement. · Deliver Reporting & Insights: Present compliance trends, root-cause analyses, and recommendations to hospitals, health systems, and internal leadership. · Partner with Sales & Growth Initiatives: Provide regional intelligence, success metrics, and reference-building to support Sales in renewals, expansions, and new opportunities. · Ensure Operational Alignment: Coordinate with Customer Service, Operations, IT/Dev, Sales, and Compliance teams to resolve issues quickly and maintain seamless customer experience. · Protect and Expand Business: Identify gaps in compliance, escalate risks early, and implement mitigation plans that strengthen partnerships and support long-term retention. · Champion RepScrubs Culture & Standards: Maintain excellence in communication, documentation, professionalism, and customer advocacy across all interactions. Qualifications: · 3-5+ years of experience in account management, client success, healthcare operations, or a similar customer-facing role. · Experience working with hospitals, clinical teams, or healthcare vendors is strongly preferred. · Strong interpersonal skills with the ability to build trust and maintain long-term relationships. · Excellent written and verbal communication skills, with confidence presenting to executive teams. · Proven ability to interpret data, identify trends, and translate insights into actionable recommendations. · Proficiency in Excel and data-tracking tools is required; experience with CRM platforms and reporting tools (PowerBI preferred). · Strong organizational skills with the ability to manage multiple accounts, priorities, and deadlines. · Demonstrated ability to resolve issues quickly and manage escalations professionally. · Self-directed and highly reliable, with the ability to work independently in a field-based environment. · Experience supporting process improvement or operational optimization initiatives. · Ability to coordinate and communicate effectively across internal teams · Personable, customer-focused, and able to navigate sensitive conversations with diplomacy and professionalism. · High level of discretion, judgment, and accountability. · Willingness to travel within assigned region, when required. Locations and expectations: This role is designed to be remote but requires occasional travel to the Corporate Office in Sanford, FL, as well as other locations within the designated area, on specified dates with advance notice. Benefits: · Medical · Dental · Vision · Flexible Spending Account (FSA) · Life Insurance · Roth or traditional 401(k) · NexGenEAP Wellness Program · Personal Time Off (vacation) The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Wholesale Sales Manager Department: Sales / Wholesale Reports To: VP of Sales / CEO Status: Full-Time | Exempt At Origami Owl, we believe every piece tells a story-and every story has the power to inspire. From beautifully designed jewelry to heartfelt gifting moments, our mission is to help others look good, feel good, and do good. Position Overview The Wholesale Sales Manager is responsible for driving the growth and expansion of the company's wholesale channel through proactive outreach, strategic key account development, and high-volume relationship management. This role leads all wholesale retail accounts, attends major industry trade shows, and handles a significant pipeline of outbound and inbound sales opportunities through phone calls, Zoom meetings, and in-person conversations. This is a high-impact, high-visibility position for a sales professional who is motivated by revenue, enjoys building systems from scratch, and wants to play a foundational role in scaling the wholesale division. Year-one on-target earnings exceed $100,000+ with unlimited upside through a competitive commission structure. The ideal candidate is ambitious, relationship-driven, and excited to help build the processes, scripts, and playbooks that will support future team growth. Key Responsibilities Wholesale Account Management Build, manage, and grow relationships with wholesale retail partners: both existing and prospective. Oversee onboarding, account setup, ordering process, merchandising support, and ongoing communication. Ensure retailers are properly stocked, trained, and equipped with marketing materials and sell-through strategies. Monitor account performance and proactively provide strategic recommendations to improve outcomes. Establish and Manage Key Accounts Sales & Revenue Growth Develop and implement wholesale sales strategies to achieve aggressive monthly, quarterly, and annual revenue goals. Conduct regular phone and Zoom sales calls with retailers to present new collections, secure reorders, and close new accounts. Develop seasonal sales plans, promotional programs, and reorder cycles that drive consistent volume. Track KPIs, report performance trends, and adjust sales tactics to accelerate growth. Negotiate pricing, terms, and contracts where needed. Lead Generation & Business Development Identify, pursue, and secure new retail partners to expand the wholesale business nationally and internationally. Conduct structured outbound outreach (phone, email, Zoom) to build a strong pipeline of potential accounts. Maintain and update CRM pipelines with notes, tasks, and next-step activities. Execute systematic follow-up-multiple touchpoints per lead-to convert interest into confirmed orders. Expected activity metrics: 50-100 outbound touchpoints per week (calls, emails, follow-ups) Consistent weekly Zoom meetings with new and existing accounts Structured follow-up cycle after trade shows, samples, and outreach campaigns Trade Shows & Industry Events Plan, coordinate, and execute wholesale presence at industry trade shows, buying markets, and regional events. Serve as the primary storefront sales leader-sharing the collection, securing orders, and fostering long-term relationships. Conduct pre-show prospecting, scheduling, and outreach to maximize booth traffic. Complete all post-show follow-up through calls, emails, and Zoom meetings to convert leads into purchase orders. Expected travel: 8-12+ trade shows or industry events per year, depending on seasonality and growth goals. Collaboration & Internal Alignment Partner with logistics, product development, marketing, and finance teams to align on inventory, launches, product releases, and wholesale needs. Communicate retailer feedback and market insights to support forecasting, design direction, and assortment planning. Provide training and support to retail partners to enhance storytelling, merchandising, and sell-through. Qualifications 3-5+ years of experience in wholesale account management or B2B sales (fashion, accessories, lifestyle, or consumer goods preferred). Strong outbound sales skills with experience closing business over phone and Zoom. Proven track record of exceeding sales targets and growing revenue channels. Comfortable attending and selling at trade shows, events, and markets. Strong presentation, negotiation, and relationship-building capabilities. Proficiency with CRM tools (GoHigh Level, Hubspot, or similar). Organized, self-driven, and capable of managing a large pipeline of accounts. Willing to travel 20-40% of the time for trade shows and retailer visits. Compensation & Opportunity Base Salary + Competitive Commission Structure Year-One Expected Earnings: $100,000+ (OTE with no cap) Opportunity to help design and build the wholesale sales infrastructure, including CRM workflows, scripts, processes, and future hiring standards. High upside for long-term growth as the wholesale division scales into a larger sales team. Success in This Role Looks Like ✔ Consistent month-over-month revenue growth ✔ Top accounts nurtured and actively reordering ✔ Strong pipeline of new wholesale partners added each quarter ✔ High trade show ROI through bookings and follow-up conversions ✔ Efficient systems created to support future team expansion ✔ Improved wholesale sell-through and retailer engagement Perks Comprehensive medical, dental, and vision coverage Paid volunteer hours through the Giving Goodness Foundation™ Team discounts on all Origami Owl jewelry and collections Our Promise · At Origami Owl, you'll be part of a brand built on purpose, creativity, and connection. Together, we design more than jewelry-we design moments that matter. 💖

Job Description Who We Are GPS Insight offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, field service software, and compliance management. We know that when you invest in high-performance technology, you achieve results and maximize your return. We feel the same way about our people at GPS Insight. They are what allow us to build world-class solutions that make us leaders in the fleet and field service management space. They are what enable our customers' success. They are our greatest asset. As a result, we take pride in a workplace committed to those who make us go. Our commitment to growth enables us to push the telematics and field service operations industries forward. It's rooted in our products, embedded in our culture, and reflected in our team-first values. We're looking for the right people to jump onboard with us. Are you ready to take the ride? What We Need We are looking for a Customer Success Manager, you will be responsible for ensuring customers are achieving maximum return on their software investment through proactive account management and solving problems with technical solutions. Our ideal candidate should be proficient at customer relationship and project management, identify expansion and cross sell revenue, and ensure retention of a complex portfolio. Your job responsibilities include overseeing deployment, performing account setup and user training, and acting as a liaison between the customer and internal teams. The Customer Success Manager is also responsible for maintaining strong, long-term relationships and executing on customer success plans to measure and drive results for your book of business. You will work from our Scottsdale, AZ headquarters, or from an approved home office. You will be required to use our CRM and ERP system for all documentation of sales activities, orders, etc. Occasional travel to meetings is required. What You'll Do Manage Customer Experience: Project manage new customer GPS Insight software implementations consistently according to plan. Become expert on all aspects of products and services. Maintain a deep understanding of the product and speak with customers about features/functionalities that are best suited for business needs. Manage feedback loops with internal teams to ensure customer advocacy. Perform customer onboarding; project progress reporting, product set up and training. Build and grow trusted relationships with key customer contacts to amplify adoption and value. Think strategically about the full portfolio of customers by building relationships with multiple contacts within each account, designing account action plans, and executing on correction plans when necessary. Excel at Customer Mapping and understanding customer business processes, initiatives, and applications. Measure and document customer results against success criteria and present in onsite reviews/visits. Expand utilization throughout an organization and evolve Customer Success Programs. Proactively verify, report, and correct device/data accuracy with GPS Tech Lead and Support teams. Create a proactive retention strategy and secure contract renewals with Revenue Team. Document all pertinent client interactions in CRM and project management tools. Strategic Revenue Growth: Effectively execute on sales strategy to increase penetration across customer portfolio. Advise on expansion and cross sell revenue strategy into your existing customer base and expand solutions into other departments/agencies through referrals and networking. Develop and identify new opportunities for additional devices, products, and services. Focus on expanding the demand and increase revenue for existing products across portfolio. Work with Revenue Team to develop pipeline, identify and close monthly account growth targets. Demonstrate and document understanding of purchasing processes and cooperative contracts. Work to uncover cross sell and expansion revenue opportunities. Requirements 3+ years of experience in Customer Success and/or Account Management roles in a B2B SaaS environment. Passion for customer experience and customer success. Highly organized and detail oriented. Familiarity working with GPS tracking or fleet management a plus. Strong data analytic skills. Ability to develop trusted relationships with customers and partners. Excellent communication skills, both verbal and written. Strong problem-solving ability, relentless follow-through and a "get it done" attitude. What We Offer Fast paced and rapidly growing environment Chance to deliver mission critical data that drives the operations of our economy Opportunity for professional growth and development Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas There's more as well! Speak with us to find out all details! Benefits 401(k) matching Full Health Benefits (Health, Vision, Dental) Employee assistance program Flexible spending account Health savings account Life insurance Paid time off Parental leave Tuition reimbursement

We are looking for a driven and experienced Sales Manager to lead and expand our roofing sales team. This role is crucial in ensuring that our company continues to provide top-quality service to homeowners while driving consistent revenue growth. The Sales Manager will oversee the sales cycle from prospecting through project completion, with a strong focus on the unique demands of roofing projects and insurance claim processes. Key Responsibilities Leadership & Team Management Lead, train, and mentor Sales Representatives to ensure they master all phases of the roofing sales cycle, including inspections, estimates, insurance claim handling, and client communication. Conduct regular field training on door-knocking, roof damage identification, claim presentation, and homeowner education. Set individual and team sales goals, track KPIs (contracts signed, claims approved, production closed), and hold the team accountable. Organize weekly meetings to review active projects, pipeline progress, insurance documentation, and strategy improvements. Roofing Sales & Insurance Expertise Guide the team in identifying storm-related roof damage and documenting it properly (photos, notes, inspection forms). Oversee the preparation and submission of insurance claims, supplements, and estimates to ensure accuracy and compliance. Support reps in working with adjusters, supplement departments, and insurance companies to maximize claim approvals. Assist in resolving denied claims by providing supplemental evidence, documentation, or escalation when needed. Ensure all documentation (scope of loss, master notes, adjuster communication, supplements) is accurately uploaded into the CRM. Operational Oversight Monitor client files to ensure all contracts, estimates, supplements, and insurance approvals are processed on time. Collaborate with production managers to ensure smooth transition from sales to installation, with complete documentation before scheduling. Verify that every signed project includes a finalized master note, inspection photos, and insurance paperwork to avoid delays. Ensure compliance with safety, legal, and company guidelines across all sales operations. Customer & Market Growth Build strong homeowner relationships by ensuring consistent updates throughout inspections, claims, and roof installation. Develop neighborhood canvassing campaigns following storms or insurance activity. Implement strategies for securing online reviews, testimonials, and referrals. Analyze roofing market trends, insurance regulations, and competitor activity to refine company strategies. Requirements Proven experience as a Sales Manager, preferably in roofing, construction, or exterior restoration. Deep knowledge of roofing systems (shingles, tile, metal, flat) and insurance claim processes (ACV vs. RCV, depreciation, supplements). Strong leadership skills, with the ability to coach reps in field inspections, claim submissions, and closing homeowners. Excellent communication, negotiation, and conflict resolution skills with homeowners, insurance adjusters, and team members. Familiarity with roofing CRMs and digital tools such as Sunbase, Acculynx, Knockbase, Calendars, and Discord. Bilingual (Spanish/English) preferred. Reliable transportation and willingness to be in the field to support door-knocking campaigns, inspections, and installations. High attention to detail and accountability for accurate project documentation. Schedule Monday to Friday: 8:00 AM - 6:00 PM (Tuesdays off). Saturdays: 9:00 AM - 3:00 PM, supporting door-to-door campaigns and team fieldwork as needed. Payment: Base Salary (40K - 55K) + Commisions based on sales.

About Us Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the Role As an Customer Success Manager, Strategic Global Brands, you will serve as the strategic owner of Canary's largest and most complex enterprise hotel groups. You will quarterback across deployments, expansions, and adoption initiatives-ensuring that Canary delivers measurable value and becomes a long-term strategic partner to our enterprise customers. You will collaborate closely with the Enterprise Implementation Manager (responsible for deployment and integrations) and Enterprise Sales (responsible for expansion and new product revenue). Your role is to align these workstreams to customer goals, foster strong executive relationships, and drive long-term account success. Responsibilities * Serve as the strategic owner of assigned enterprise accounts, maintaining long-term executive and operational relationships. * Quarterback across workstreams, coordinating with the Enterprise Implementation Manager (deployments) and Sales (expansions). * Lead strategic account planning: develop success plans tied to brand-level outcomes and property-level adoption. * Conduct regular executive business reviews, providing insights, surfacing risks, and identifying opportunities for deeper partnership. * Ensure smooth transitions from deployment to adoption by partnering with the Implementation Manager. * Monitor product usage and adoption across large portfolios; intervene to mitigate risks and drive outcomes. * Partner with Sales to uncover and execute expansion opportunities, ensuring seamless customer experience through the sales cycle. * Advocate for customer needs internally by partnering with Product, Engineering, and Support to influence roadmap and resolve escalations. * Promote customer advocacy, transforming satisfied brands into champions of Canary. Qualifications * BA/BS degree. * 5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting-preferably in hospitality technology or SaaS. * Proven ability to manage complex, multi-stakeholder enterprise accounts. * Strong executive communication skills with the ability to influence C-level stakeholders. * Experience in strategic planning and account growth within global or multi-property enterprises. * Collaborative mindset, with proven ability to work cross-functionally with technical and commercial counterparts. * Strong problem-solving skills and ability to manage competing priorities in fast-paced environments. * Project Management Professional (PMP) certification or equivalent experience is a plus. $161,000 - $207,000 a year The On-Target Earnings Range for this role is $161,000 - $207,000. This OTE figure includes a competitive base salary and target variable compensation. Compensation is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location. This role may also include the opportunity to earn a discretionary bonus and/or equity. We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

Job Description The Customer Success Manager (CSM) is a strategic, revenue-driving role responsible for the overall health, adoption, and expansion of a portfolio of Calero customers. You will partner closely with enterprise and mid-market clients to ensure they realize measurable value from our TEM, Mobile, and SaaS Expense Management solutions - driving higher adoption, multi-tower expansion, renewal success, and customer advocacy. This is not a support role. This is a commercial, strategic, customer-outcome role with direct impact on Calero's expansion of revenue. Key Responsibilities Customer Retention & Revenue Growth Own renewals and lead commercial strategy across assigned accounts to drive best-in-class retention Identify, qualify, and drive expansion opportunities across Calero's product portfolio Deliver Net Revenue Retention (NRR) >100% across your book of business. Customer Success & Value Realization Develop customized Success Plans linked to customer's strategic business objectives. Conduct regular Strategic Business Reviews (SBRs) Customer Advocacy Cultivate executive-level relationships (CIO, CFO, IT Finance, Procurement, Vendor Management, Mobility leaders). Build advocates who participate in case studies, references, advisory councils, and peer-to-peer programs. Serve as the internal voice of the customer to Product, Engineering, Support, and Operations. Risk Identification & Issue Mitigation Identify "red flags” and proactively work with Operations on recovery plans. Partner with Operations to ensure SLAs, accuracy, and quality are consistently achieved. Operational Excellence Maintain CRM/CSM updates in Salesforce, and internal reporting structures. Provide accurate forecasts for renewals and expansion pipeline. Contribute to Customer Success playbooks, adoption programs, and scalable best practices. Key Performance Indicators (KPIs) Net Revenue Retention (NRR) Renewal execution & on-time renewals Expansion revenue contribution Customer Advocacy (case studies, references) Qualifications Bachelor's Degree or equivalent preferred 3-7+ years in Customer Success, Account Management, or Growth roles in B2B SaaS, IT management, or managed services. Industry experience in Telecom Expense Management, Mobility, SaaS Management, Cloud FinOps, ITFM, Procurement, or related enterprise disciplines. Strong understanding of enterprise environments including telecom lifecycle management, mobile fleets, carrier billing, SaaS licensing, cloud optimization, or finance/IT operations. Demonstrated ability to drive renewals, reduce churn, and grow existing accounts. Strong executive presence and ability to lead strategic conversations with IT, Finance, and Procurement leaders. Analytical mindset with experience leveraging dashboards, consumption data, optimization reports, and KPIs to influence customer decision-making. Experience with global enterprises, regulated industries, or Fortune 1000 environments Experience navigating complex, matrixed customer environments with multiple stakeholders Calero is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. The On Target Earnings (OTE) $150,000 (50/50 Base to commission split). It is important to Calero that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. Calero aims to reward performance and attract top talent with competitive, fair pay and benefits. Please note that the top of the salary range represents exceptional, and/or senior-level positions, that meet all required qualifications. Actual offers take candidate's knowledge, skills, abilities, and experience into account. Base Pay is just one component of the total compensation package for employees. Other rewards vary by position and location.

Full-time Description Ready to be a part of the company transforming FinTech and how the world accesses banking services? When was the last time you were excited about interacting with your bank or credit union? If the answer is “a while” then you're in good company. Despite the fact that access to better financial choices is at the heart of empowering communities, businesses, and people, financial institutions (FIs) are struggling to keep up with modern expectations. And that's where Kinective comes in. We're here to change the way the world accesses and thinks about banking through software that connects a historically “boring” industry to the latest and greatest fintechs shaping the industry. Ok... but what does all of that actually mean? Banks and credit unions are using some pretty old-school systems, which makes adopting new and innovative technology difficult (if not impossible). If you think it's easy for your local branch to send you a receipt via text… think again. Want proof? As the largest provider of software connectivity to 1 in 4 U.S. financial institutions, we are the leading company transforming the way banking is done for credit unions and banks. (In fact, Forbes recently released their Best Banks in the World report, and Kinective works with over 60% of their named banks!). Kinective is the connector (get it?) that bridges that technology gap and helps modernize the way banking works. Our 300+ team of mega-talented and passionate folks are brought together with the unifying desire to make life easier (and better) for our clients and ultimately paving the way for banks and credit unions to modernize banking for everyone. The Cliffs Notes We are seeking an accomplished Customer Success Manager with proven success working with customers through a strategic lens. You think critically to drive adoption, retain, and expand your accounts. You are a thought leader in managing strategic accounts and enjoy working with your colleagues to develop innovative strategies. You enjoy identifying themes across your customer base to better inform a proactive and thoughtful 1x1 approach to Customer Success. You value a "we're all in this together," take initiative, ownership and self-starter mentality. What you'll own: Build Strategic Customer Partnerships: Serve as the primary point of contact for our strategic customers, understanding their unique business needs, challenges, and objectives. Develop and execute strategic account plans to drive customer satisfaction, retention, and expansion and report against progress with customers through Quarterly Business Reviews. Possess a proactive mindset with the drive to innovate, develop new processes and take on strategic initiatives with a future-focus on the overall business success. Customer Onboarding and Adoption: Work closely with Professional Services to facilitate seamless onboarding processes for new customers, ensuring they have the necessary resources, training, and support to maximize the value of Kinective's products. Drive product adoption by providing ongoing guidance, best practices, and recommendations tailored to each customer's goals. Voice of the Customer: Act as the voice of the customer within Kinective, advocating for customer needs, preferences, and feedback across internal teams. Collaborate with product management and development teams to relay customer insights and contribute to product roadmap discussions. Cross-Selling and Upselling: Collaborate closely with the sales team to identify opportunities for cross-selling and upselling Kinective's core products and services. A “Farmer” sales mindset, proactively engaging with customers to educate them on the full suite of products available and align solutions with their evolving requirements. Renewals Management: Negotiate subscription or software agreement renewals of products and services directly with the customer while working to secure them on long-term agreements which are profitable to the business. Risk Mitigation: Evaluate risk levels for each customer and proactively utilize best practices to drive retention. Execute risk and save plans to improve customer health and increase likelihood of renewal. Effective time management and sense of urgency for escalated issues while keeping a level and calm demeanor. Performance Analysis and Reporting: Monitor key performance metrics, usage patterns, and customer feedback to assess the health of customer accounts. Identify areas for improvement and proactively address any issues or concerns to enhance overall customer satisfaction and retention rates. Customer Success Advocacy: Champion the value of Customer Success within the organization and externally with customers. Help define and refine the motion of Customer Success at Kinective, contributing to the development of best practices, processes, and frameworks to drive excellence in customer engagement and satisfaction. What you're great at: Strong analytical skills with the ability to interpret data, generate insights, and make data-driven recommendations Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization Strategic mindset with the ability to think critically, anticipate customer needs, and develop creative solutions to address challenges Passion for technology and innovation, with an interest in working with some of the largest financial institutions in the country Requirements Necessary Qualifications: Bachelor's degree in Business Administration, Marketing, or related field (preferred). 3+ years experience in a customer-facing role, preferably in Customer Success, Account Management, or Sales. Strong practical experience advising product and operational teams on the design and implementation of new banking products. Demonstrated success in managing relationships with enterprise-level customers and driving revenue growth through cross-selling and upselling initiatives. Strong practical experience advising product and operational teams on the design and implementation of new banking products. Why Kinective? We're transforming our industry. You're hopping into a rocket ship when you join the Kinective team. We have our sights set on becoming the go-to banking technology enabler, giving our customers total freedom in choosing any system, technology, or provider to scale their innovation efforts and have it integrate with their banking core. Oh, and we should mention, we're the only ones doing that right now . We love our customers (and they love us, too). Creating incredible customer outcomes is a unifying value at Kinective, with over a 95% customer retention rate. All the benefits. We care about you on and off the clock, which is why we are proud to offer plenty of great benefits to choose from. A generously flexible PTO, medical, dental, vision, even pet insurance, just to name a few. We're cool people building cool stuff. Underneath all the banking acronyms and terminologies is a team of driven people building the future of banking. We value a workplace that allows us to work hard, be challenged, and ultimately be supported in our endeavors. What does life at Kinective look like? Bid adieu to snooze-fest corporate gigs. At Kinective, we believe that balance is key. We know how to have fun, and how to hit deadlines. We know how to collaborate and enjoy comradery, and how to provide feedback to help each other grow professionally. Our culture empowers team members to take the lead, upholds integrity as our bedrock, and values trust and respect in all our operations. We believe in learning new skills, mentoring colleagues, and nurturing personal development. That's why we seek to promote from within and give our team members the opportunity to rise with us. Our Values Deliver success. We strive to exceed customer expectations. We are powered by a relentless commitment to delivering quality and service to our customers. We turn everyday interactions into positive, memorable experiences that create long-lasting Kinective ambassadors. Grit with grace. We face problems head on, respecting others along the way. We aren't afraid to step outside of our comfort zone to accomplish the common goal. We believe that progress thrives on constructive dialogue and a commitment to understanding. One Kinective. Together, we win. By embracing a “better together” mindset, we unleash the full potential of our team and propel Kinective from good to great. Build the future. We are driven by the pursuit of what's possible. Building the future requires embracing change and challenging the status quo. We believe that the best idea wins, embodying a culture of innovation. The Team In this role, you would be a part of the Customer Success Team and reporting to VP, Customer Success. Office Expectation This role is HYBRID, with an expectation of 3-4 days a week in-office. Our hours are 8-5pm. Compensation Range $70,000 - $90,000 The base salary range for this role is shown above at the minimum and maximum. It is not typical for a candidate to be hired at or near the maximum of the range. At Kinective, base pay depends on multiple individualized factors, including a candidate's experience, qualifications, job-related knowledge and skills, and geographic location. Compensation also reflects internal equity to ensure fairness across similar roles. Base pay is just one part of Kinective's Total Rewards package. Depending on the role, successful candidates may also be eligible to participate in our discretionary bonus plan, commission program, or equity offerings. All U.S.-based Kinective employees are offered a highly competitive benefits package that demonstrates our commitment to supporting health, well-being, and financial security. Benefits include: 401(k) plan with company contributions Flexible paid time off and company holidays Generous parental and caregiver leave Comprehensive health benefits including medical, dental, vision, and prescription coverage Life and disability insurance Wellness resources and professional development opportunities And it doesn't end there... Well, you've made it this far... Seems like we might be meant to be, right? If you think you're the right fit for Kinective, go ahead and click “apply.” And, even if you're not quite sure if you're qualified, we encourage you to apply and we can decide together. Take a deeper dive into all things Kinective at kinective.io Please note that this role does not currently offer sponsorship opportunities.

Requirements What You Bring to the Team by Way of Skills and Experience: 7+ years of experience in account management and sales selling a similar product preferred. High school diploma or equivalent required. Bachelor's degree in business, marketing, or similar preferred. Experience using a CRM to track notes and project status. Proficiency with MS Office. Excellent communication (verbal and written). Experience driving change management, operational improvements, and data-driven decision-making under pressure. What is in it for You and Why you Should Apply: Market competitive pay based on education, experience, and location. Highly competitive medical, dental, vision, Life w/ AD&D, Short-Term Disability insurance, Long-Term Disability insurance, pet insurance, identity theft protection, and a 401(k) retirement savings plan. Employee wellness program. Employee rewards, discounts, and recognition programs. Generous company-paid holidays (12 per year), vacation, and sick time. Paid paternity/maternity leave. Monthly connectivity/home office stipend if working from home 5 days a week. A supportive and positive space for you to grow and expand your career. Pay Range Disclosure: The advertised range represents the expected pay range for this position at the time of posting based on education, experience, skills, location, and other factors. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. RunBuggy is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination, harassment, and retaliation on the basis of race, color, religion, sex (including gender identity and sexual orientation), pregnancy, parental status, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law. Salary Description DOE

Job Description About Us At AssistIQ we are dedicated to creating a more efficient and transparent healthcare supply chain by fixing one of the core problems - providers lack accurate data and insights on their supply and implant usage. Our AI-driven software solution provides highly accurate, seamless capture of supply and implant usage in real-time, and generates actionable insights to healthcare systems, enabling better revenue capture and reduced waste, ultimately leading to better value of care and better outcomes for patients. About the Role As a Customer Success Manager at AssistIQ, you'll be responsible for building and maintaining ongoing relationships with the customer and their satisfaction with AssistIQ products. You will partner with the existing team to refine processes' and generate best practices to support the development of a scalable customer success model. In this position you will be responsible for owning customer relationships, proactively addressing issues, ensuring customer value is seen in the product, and driving customer retention. You will ensure the product is being used to its full capacity and partner with the Delivery Director to drive expansion opportunities with the customer. You will be introduced to the customer during the beginning of the sales cycle, be a soft resource to the customer during implementation, and own the relationship with the customer post-go live. We're looking for candidates who enjoy and can work in a fast-paced start-up environment. This person will have a strong ability to establish and maintain relationships, problem-solve with customers and internal teammates, gather feedback and identify areas of value for stakeholders. This person will have a proactive approach and excellent communication skills. Given the nature of startup life, the role of the Customer Success Manager is dynamic with priorities evolving regularly. What you will do: Plan and execute the ongoing customer success delivery plan for each customer. Build and maintain positive relationships with customer stakeholders, establishing trust, understanding business goals, and demonstrating partnership value. Present partnership value on a regular basis to the customer, gathering customer feedback and keeping the customer informed on upcoming product enhancements and improvements specific to supporting their goals and needs. Partner with the Customer Support and Data Analysis teams to measure and monitor the overall ‘health' of customers and achievement of success criteria outlined in the partnership agreement. Regularly report on customer stability and product expansion opportunities to the internal team. Ensure product adoption and utilization across assigned customers. Collaborate with sales, marketing, implementation, and support teams to ensure a seamless customer experience. Continuously improve customer success processes', including evolving customer communication methods and updates, striving for consistent and clear communication. Requirements 3+ years of experience in a similar health care technology focused CSM role. Experience managing operations stakeholders in a hospital or clinical setting. Demonstrated leadership and problem-solving skills. Experience preparing and presenting customer partnership updates to customer stakeholders. Ability to communicate cross-functionally internally & escalate customer needs efficiently to ensure customer needs are being met and exceeded. Demonstrated capability of stakeholder management, problem-solving, and prioritization. Experience managing communication with stakeholders in different levels of seniority (C-Suite to Operations). Excellent interpersonal skills Ability to synthesize information, think quickly, and drive changes. ~20% travel required. Current Valid Driver's License Our core values Customer Centricity: We actively learn about our customers' pain points to understand their needs and deliver technology solutions that exceed their expectations. Customer satisfaction is our ultimate measure of success. Transparency & Inclusivity: We act with integrity, creating space for new ideas and sharing information about our progress, challenges, and decision-making processes. Agility & Flexibility: We iterate with speed, challenging the status quo and seeking continuous improvement to respond to our customer needs and market changes. Accountability and Collaboration: We foster a culture of responsibility and display curiosity, grit and passion to achieve our objectives, individually and as a team. Social Responsibility: We prioritize environmental impact by making responsible choices and developing products that make the healthcare industry more sustainable. Benefits Health insurance 3 weeks of vacation 10 sick days Flexible work hours Top of class culture Our Core Values Customer Centricity: We actively learn about our customers' pain points to understand their needs and deliver technology solutions that exceed their expectations. Customer satisfaction is our ultimate measure of success. Transparency & Inclusivity: We act with integrity, creating space for new ideas and sharing information about our progress, challenges, and decision-making processes. Agility & Flexibility: We iterate with speed, challenging the status quo and seeking continuous improvement to respond to our customer needs and market changes. Accountability and Collaboration: We foster a culture of responsibility and display curiosity, grit and passion to achieve our objectives, individually and as a team. Social Responsibility: We prioritize environmental impact by making responsible choices and developing products that make the healthcare industry more sustainable.

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Our Team and What We'll Accomplish Together TELUS Health supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform offered by our Integrated Health Solutions. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work. As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, our Integrated Health Solutions use innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada - love to use. Our employees have access to the same high-quality well-being support and resources provided to our customers. We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles. What You'll Do The Customer Success Manager is responsible for managing a specific block of clients, driving growth within the customer base and developing and maintaining long-term relationships by providing excellent customer service, consultative support, and negotiating / renewing existing client contracts related to the delivery and evaluation of Employee Assistance and Support Programs. * Achieve identified revenue and growth targets * Respond to client inquiries & service requests pertaining to their programs and services * Responsible for the execution of client contracts and programs * Responsible for program governance including the review of internal reporting and identification of issues * Issuing reports to clients * Managing the renewal process with appropriate internal teams * Responsible for client support, annual planning preparation and meetings where appropriate * Responsible for execution of manager and employee orientations (delivered telephonically or by webinar) where appropriate, as well as follow-up on trauma, WPT initiatives etc. * Act as a liaison with internal departments to resolve issues that may arise with clients * Managing and coordinating Quality Assurance Reviews * Follow up on manager consultations * Responsible for updating and utilizing the CRM (Customer Relationship Management) system What You Bring * University degree in Business or a related field, or equivalent work experience required * 3-5 years of experience in a sales or account management support role * Previous experience with HR, Wellness programs, and/or EAP considered an asset * Demonstrated ability to respond in a timely and strategic manner to the day-to-day requirements of our clients, while identifying and uncovering business opportunities * Ability or potential to manage a book of business independently * Ability to meet clients as required, including some travel depending on client location (long-term / as permitted based on company PWG guidelines) * Ability to meet and exceed revenue targets * Exceptional communication and interpersonal skills, proven ability to develop relationships internally and externally * Strong problem-solving skills including the ability to be solutions-oriented, and to collaborate with internal teams to address client requests * Strong organizational, and time management skills including the ability to be self-directed in managing multiple priorities in a fast paced environment * Analytical, and Project Management skills are an asset #LI-SG1 #LI-Remote #LifeAtTELUS #HiringNow A bit about us We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Remote in AZ or CO | Full-Time Zonda is redefining the future of housing. We are perfectly placed in the heart of the fast-growing real estate industry. We are making big bets on the future of real estate, trailblazing a 2030 vision for the industry. Here at Zonda, you'll be able to use your passion and curiosity to drive the next generation of real estate analysts, advisors, technologists, and marketers. Zonda is currently seeking a Customer Success Manager (CSM) who will be focused on our Builder/Finance segment. The CSM will be tasked with helping the company grow by maintaining strong relationships with leaders in the industry and ensuring that clients have a positive overall experience. This fast-paced position is best suited for someone who is self-directed and customer focused. Characteristics of a successful Customer Success Manager: * Tech-savvy presenter: Enjoys showcasing and comfortable leading online demonstrations * Strong communicator: Excellent communication and organizational skills * Platform experience: Familiar with Apple products; iPad and iOS * Collaborative mindset: Thrives in team environments and values collective success * Fearless connector: Confident in phone, in-person, and digital communication * Training enthusiast: Passionate about educating clients on tools and features * Client-centric: Understands client needs and aligns them with the best solutions * CRM proficient: Experienced with platforms like Salesforce and Gainsight Desired Qualifications: * B.S. or B.A. Desired * 3-5+ years' experience in customer success or similar customer facing role * Professional demeanor and organizational skills, a must * Excellent verbal communication skills, ability to build rapport quickly with clients * Strong technical skills and CRM experience required, preferably experience with Salesforce and Gainsight * Experience with or interest in learning about the housing industry, specifically new home development * Team player with a customer focused mindset * Willing to travel up to 25% Why people love working here: * We offer meaningful work and opportunities for career growth * Comprehensive benefits package (Medical, Dental, Vision) * 100% Company paid Life Insurance, Long Term Disability, and Short-Term Disability coverage * 401k with company match * Paid vacation and general holidays * Employee Assistance Program (EAP) * Live Meditation Sessions * Employee Recognition Platform * Virtual Wellness Program * Hybrid Work Environment - and always will be! * Visionary Leadership Team Zonda exists to inform, advise and connect the next generation of housing industry experts, leveraging the information, insights, and people that move the industry forward. Our proprietary research focuses on the most active new home markets in the country. In 2018 Zonda merged with Hanley Wood creating the residential home-building industry's most comprehensive source of data and insights. We are a national platform with a geographic coverage which spans coast to coast. Recent acquisitions in the UK and Canada continue to propel Zonda's technology forward creating an industry standard of excellence across North America. Zonda will continue its position as the undisputed leading provider of data to the residential home-building industry and reshape the way new homes are built and sold. Inclusion & Equal Opportunity Employment Zonda (formerly Hanley Wood | Meyers Research) is proud to be an Equal Opportunity Employer committed to diversity, inclusion & belonging. Here at Zonda, we are interested in every qualified candidate who is eligible to work in the United States.

Crexendo Inc., powered by NetSapiens is a customer centric organization. Crexendo is seeking a dynamic customer success professional to provide customer obsessed service. The position will work within a collaborative team environment. This role's primary job function is to develop and maintain long-term business relationships by serving as an internal advocate and client liaison. Taking a proactive strategy to understand and support customer's desired business outcomes. Customer Ongoing account Management o Own the relationship with assigned customers. Assisting in onboarding and implementation to ensure a smooth transition between onboarding and customer service, training, support and on-going growth of the customer's business requirements and networks. o Working with customer prior to handoff of services to ensure they know and are following best practices to set themselves up for a successful launch. o Establish relationships as a trusted and strategic advisor to the customer. Generating trust and credibility at multiple levels within customer's organization. o Maintain detailed understanding of products and services to assist customers with questions and or issues o Perform internal audits on accounts as needed. Ensuring accuracy of products and services with billing. o Act as liaison between customer and internal organization groups such as Engineering, Sales, Product, Customer Service, and Deployment. Be the voice of the customer to internal teams. Customer Issue Management o Review customer complaints and concerns and seek to improve customer experience o Escalation management and triage o Review and maintain live discussions for all escalations until resolutions are determined o Continual review of projects and processes so to provide improvements and enhance customer experience. Requirements and skills needed to be successful in this role: * Bachelor's degree or work experience equivalent * 2-3 years telecom experience * Analytical and process-oriented mindset * Proficient in Microsoft Office, especially Excel and Outlook * Ability to work independently * Ability to respond to customers in an expeditious manner * Excellent written and verbal communication skills * Solid organizational skills, including multitasking and time-management * Strong client-facing and teamwork skills * Previous customer service experience in professional office setting Benefits: Crexendo offers a comprehensive benefits package including; medical, vision, dental, holiday pay, paid time off (PTO), paid sick time (PST), and up to 3.5% 401K match.

Job DescriptionSalary: CDM Media is an award-winning global B2B technology marketing, events and media firm that specializes in engagement with C-level executives Our live events/summits, virtual gatherings, digital marketing services, VIP dinners, and other custom marketing services let C-Level executives cut through the noise and get down to business. If you want to be a part of the fastest-growing sector of the global economy, on the cutting edge of the next wave of game-changing technologies and spend your days speaking to the most successful and brilliant executives in their fields, you've come to the right place. The Customer Success Manager manages relationships with CDM Medias event program sponsors, and delegates who attend CDM Medias wide and varied industry events. From the point a sale is finalized, or a delegate attendance is confirmed, the Client Services and Event Management Department works to manage expectations, execute program and event deliverables, and build strong relationships with CDM Medias growing client base through efficient management. Locations for 2020 events include Stockholm, Amsterdam, Vienna, Paris, Barcelona, Zurich, Brussels, Copenhagen, New York and Chicago. Key Tasks & Accountabilities: Client champion, overseeing and driving their involvement in assigned events. Main liaison for clients from contract signature through to event delivery Collection of deliverables for sponsors for assigned events, including content for the sessions they will be running and gathering attendee information. Collection of meeting selections and creation of personalized client itineraries Day to day management of all client relationships for assigned events. Successful planning, management and onsite deployment of assigned events. Champion of sponsor best practices and briefing of all attending sponsor executives Ongoing sales support to the sales team Hotel and venue sourcing for assigned events, from RFP phase to contract negotiation Successful planning and on-site execution of assigned events from a client services or event management perspective Hotel liaison, including management of rooming list, generation of BEOs, and assignment of key concessions Attending our events in various locations Knowledge & Skill Requirements: Significant hands-on event management experience Creative communication skills verbally and written Sales team support and internal communications Strong organization and prioritization skills Collaborative team player, strong under pressure but can also work independently where needed Must be detail-oriented, organized, and able to manage multiple projects efficiently on different timelines Desire to work with a close-knit team in a collaborative setting and independently where necessary Comfortable communicating with corporate executives daily The package includes: - A very competitive salary 15 days' vacation, plus Winter Holiday vacation days over the holiday season and 9 Federal holiday days An additional day of holiday for your birthday when it falls on a weekday Heatlh & Dental benefits 401 (k) plan Opportunity for both Europe and USA travel

About Reputation Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business' eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more. Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike. Why work at Reputation? Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide. We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata. The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback Do you have a passion for customer success and driving real value for some of the world's biggest automotive brands? Do you like working with high quality professionals in the areas of operations, product, engineering, design, and marketing? Do you possess the sense of urgency and drive to serve clients in a rapidly growing enterprise software space? Reputation is looking for a proven Senior Customer Success Manager with these skills. The Senior Customer Success Manager, Auto is the vital link between Reputation's OEM partnerships and their reputation management services. They are expected to analyze our clients' business objectives and the automotive industry standards and trends to recommend actions to achieve client goals. This role will help drive business growth by clearly setting direction, KPI establishment, and making meaningful sense of the results. Responsibilities: Strong understanding of Customer Success methodologies and frameworks (i.e., Customer Journey Mapping, Success Plans, etc.). Ability to create and execute account strategies that align customer goals with Reputation's product offerings. Managing all aspects of client success from initial onboarding, training, upsell, and ultimately renewal. Building strong relationships and maintaining frequent engagement with customer sponsors and stakeholders at all levels of the organization. Proven track record of achieving or exceeding quarterly performance metrics. Ability to develop tailored plans for increasing product adoption within customer organizations, particularly when customers aren't fully utilizing the product's features. Strong presentation skills in conducting Executive Business Reviews (EBRs) that showcase Reputation's value and outline future opportunities. Monitoring and analyzing account-specific data sets to: Alert yourself and develop strategic action plans to address churn risks and upsell opportunities. Visualize and present key performance metrics to build success stories and convey value propositions ensuring customer satisfaction and renewal. Managing client expectations for workflow and responsibilities. Providing world-class customer service through organization, urgency, and strategy. Collaborating effectively with sales, product, data science, and peers to maximize the customer experience. Being a positive contributor to maximize Reputation's short- and long-term revenue targets. Additional duties as assigned. Qualifications: 5+ years of experience in customer success, SaaS, strategic account management, and/or the automotive industry. Experience with B2B inside sales/outside sales/business development is a plus. Experience with renewals or upsells is a plus. Complex problem-solving skills and an analytical mind is a must. Highly detail oriented, self-driven and eager to provide a superior customer service experience. Solid Excel and PowerPoint capabilities with the skills to turn data into insights and action. The “big picture” vision and professional communication skills required for enterprise clientele. Customer Experience + Customer Outcomes = Customer Success. Ability to manage multiple projects to assure implementation and roll outs are done on schedule. Ability to work well under pressure. Ability to find creative solutions to challenging problems. Desire to excel and grow within the organization. Bachelor's Degree or equivalent experience required. When you join Reputation, you can expect: Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. At Reputation, we're committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute. Additionally, we offer a variety of benefits and perks, such as: Flexible PTO for salary paid employees Hourly employees accrue PTO based on tenure and receive 5 sick days annually, available day 1 10 paid company holidays 4 company paid , “Recharge Days,” which are wellness days off for the entire company Health, dental and vision insurance 401k Paid Parental Leave for all eligible employees as of day 1 of employment Employer paid short and long term disability and life insurance Employee Assistance Program (EAP) Access to a wide variety of unique perks and apps: PerkSpot - Employee Discount Program Wellhub (Gym Pass) - Access to wellbeing virtual apps, coaching and gym membership options Carrot Fertility - Fertility & family forming, maternity, parenting, and hormonal health support Omada - Virtual prevention and physical therapy program Ladder -Life insurance to supplement outside of employer offering SoFi - Financial wellbeing platform and 1:1 advice Fetch - Pet insurance discount program Spring Health for Guardian - Virtual mental health support XP Health for Guardian (virtual eye-wear platform) We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice. Applicants only - No 3rd party agency candidates.

Our Company OnePoint Patient Care Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today! * Primarily in office role, with some WFH offered * 20% travel required Responsibilities Deploys advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives Supports Client Services team with tasks involving customer success, including report development, incident tracking and presentation building. Working directly with key internal partners, the Account Manager achieves timely responses on all issues along with setting proper expectations for clients Manages their client base through the company's CRM software This includes the tracking and management of activities, tasks, contacts, and other material events with clients. It will also document the up-selling of products and solutions, and how those relate to the overall retention strategy On a quarterly or semi-annual basis, is responsible for the preparation and participation in a Book of Business Review with Management Collaborates and assists the Client Services team in serving the account Frequently prepares quarterly business review materials, facilitates client engagement calls, conducts routine client-facing telephonic training and oversees the implementation of new facilities. The Corporate Account Manager will also provide educational materials to facilitate compliance with procedures, tools, and resources Works with other disciplines (credit/collections, contracting, and marketing) to assure that corporate billing and receivables standards are achieved May attend corporate/networking events and conferences Establishes productive, professional relationships with key personnel in partner accounts Performs other tasks as assigned Qualifications Bachelor's Degree in business or related field preferred Previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting desired Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem-solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team required SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing desired Customer service orientation, adaptability, interpersonal/communication orientation, planning/organizing, results oriented, problem solver, training and development focused; effective decision-maker; commitment to process improvement; innovative; organizational/job knowledge required About our Line of Business OnePoint Patient Care, an affiliate of PharMerica, is the nation's leading independent provider of community-based hospice pharmacy and pharmacy benefits management (PBM) services - offering hospices nationwide flexible and adaptable solutions for their hospice pharmacy needs. OnePoint fills prescriptions, creates custom compounds and formularies, provides home deliveries, and manages pharmacy benefits for thousands of patients per day. Through its Concierge PBM, Next Day Valet mail order, and Direct Express local services, OnePoint serves hundreds of hospice programs and is available in 50 states. For more information, please visit ************* Follow us on Facebook, LinkedIn, and X.

JobID: 210688159 JobSchedule: Full time JobShift: Day Base Pay/Salary: Chicago,IL $68,000.00-$100,500.00; Jersey City,NJ $78,000.00-$113,000.00 About the Program At JPMorganChase, we recognize that rewarding careers do not always follow a conventional path. We value the diversity, fresh perspective and wealth of experience that returning professionals can bring. The ReEntry program offers experienced professionals, who are currently on an extended career break of at least two years, the support and resources needed to relaunch their careers. The program spans over 30 locations worldwide. The ReEntry Program is a 15-week fellowship program, beginning April 20, 2026 and ending July 31, 2026 with the prospect of an offer for permanent employment with JPMorganChase at the end of the program. The permanent placements will be based on both business needs and candidate skill set. Please refer to our ReEntry Overview page for further information regarding the Program. Commercial & Investment Bank The Commercial & Investment Bank is a global leader across investment banking, payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world. Client Services supports a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities. What We Look For: Creative and innovative team players with analytical, technical, problem solving, planning and organizational skills. Individuals must have strong interpersonal skills and be able to communicate effectively in presentations, expressing complex financial strategies in an organized and articulate manner. The ability to relate well to external clients and internal partners and establishing strong working relationships.

Who We Are GPS Insight offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, field service software, and compliance management. We know that when you invest in high-performance technology, you achieve results and maximize your return. We feel the same way about our people at GPS Insight. They are what allow us to build world-class solutions that make us leaders in the fleet and field service management space. They are what enable our customers' success. They are our greatest asset. As a result, we take pride in a workplace committed to those who make us go. Our commitment to growth enables us to push the telematics and field service operations industries forward. It's rooted in our products, embedded in our culture, and reflected in our team-first values. We're looking for the right people to jump onboard with us. Are you ready to take the ride? What We Need We are looking for a Customer Success Manager, you will be responsible for ensuring customers are achieving maximum return on their software investment through proactive account management and solving problems with technical solutions. Our ideal candidate should be proficient at customer relationship and project management, identify expansion and cross sell revenue, and ensure retention of a complex portfolio. Your job responsibilities include overseeing deployment, performing account setup and user training, and acting as a liaison between the customer and internal teams. The Customer Success Manager is also responsible for maintaining strong, long-term relationships and executing on customer success plans to measure and drive results for your book of business. You will work from our Scottsdale, AZ headquarters, or from an approved home office. You will be required to use our CRM and ERP system for all documentation of sales activities, orders, etc. Occasional travel to meetings is required. What You'll Do Manage Customer Experience: Project manage new customer GPS Insight software implementations consistently according to plan. Become expert on all aspects of products and services. Maintain a deep understanding of the product and speak with customers about features/functionalities that are best suited for business needs. Manage feedback loops with internal teams to ensure customer advocacy. Perform customer onboarding; project progress reporting, product set up and training. Build and grow trusted relationships with key customer contacts to amplify adoption and value. Think strategically about the full portfolio of customers by building relationships with multiple contacts within each account, designing account action plans, and executing on correction plans when necessary. Excel at Customer Mapping and understanding customer business processes, initiatives, and applications. Measure and document customer results against success criteria and present in onsite reviews/visits. Expand utilization throughout an organization and evolve Customer Success Programs. Proactively verify, report, and correct device/data accuracy with GPS Tech Lead and Support teams. Create a proactive retention strategy and secure contract renewals with Revenue Team. Document all pertinent client interactions in CRM and project management tools. Strategic Revenue Growth: Effectively execute on sales strategy to increase penetration across customer portfolio. Advise on expansion and cross sell revenue strategy into your existing customer base and expand solutions into other departments/agencies through referrals and networking. Develop and identify new opportunities for additional devices, products, and services. Focus on expanding the demand and increase revenue for existing products across portfolio. Work with Revenue Team to develop pipeline, identify and close monthly account growth targets. Demonstrate and document understanding of purchasing processes and cooperative contracts. Work to uncover cross sell and expansion revenue opportunities. Requirements 3+ years of experience in Customer Success and/or Account Management roles in a B2B SaaS environment. Passion for customer experience and customer success. Highly organized and detail oriented. Familiarity working with GPS tracking or fleet management a plus. Strong data analytic skills. Ability to develop trusted relationships with customers and partners. Excellent communication skills, both verbal and written. Strong problem-solving ability, relentless follow-through and a "get it done" attitude. What We Offer Fast paced and rapidly growing environment Chance to deliver mission critical data that drives the operations of our economy Opportunity for professional growth and development Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas There's more as well! Speak with us to find out all details! Benefits 401(k) matching Full Health Benefits (Health, Vision, Dental) Employee assistance program Flexible spending account Health savings account Life insurance Paid time off Parental leave Tuition reimbursement

Full-time Description Ready to be a part of the company transforming FinTech and how the world accesses banking services? When was the last time you were excited about interacting with your bank or credit union? If the answer is “a while” then you're in good company. Despite the fact that access to better financial choices is at the heart of empowering communities, businesses, and people, financial institutions (FIs) are struggling to keep up with modern expectations. And that's where Kinective comes in. We're here to change the way the world accesses and thinks about banking through software that connects a historically “boring” industry to the latest and greatest fintechs shaping the industry. Ok... but what does all of that actually mean? Banks and credit unions are using some pretty old-school systems, which makes adopting new and innovative technology difficult (if not impossible). If you think it's easy for your local branch to send you a receipt via text… think again. Want proof? As the largest provider of software connectivity to 1 in 4 U.S. financial institutions, we are the leading company transforming the way banking is done for credit unions and banks. (In fact, Forbes recently released their Best Banks in the World report, and Kinective works with over 60% of their named banks!). Kinective is the connector (get it?) that bridges that technology gap and helps modernize the way banking works. Our 300+ team of mega-talented and passionate folks are brought together with the unifying desire to make life easier (and better) for our clients and ultimately paving the way for banks and credit unions to modernize banking for everyone. The Cliffs Notes We are seeking an accomplished Customer Success Manager with proven success working with customers through a strategic lens. You think critically to drive adoption, retain, and expand your accounts. You are a thought leader in managing strategic accounts and enjoy working with your colleagues to develop innovative strategies. You enjoy identifying themes across your customer base to better inform a proactive and thoughtful 1x1 approach to Customer Success. You value a "we're all in this together," take initiative, ownership and self-starter mentality. What you'll own: Build Strategic Customer Partnerships: Serve as the primary point of contact for our strategic customers, understanding their unique business needs, challenges, and objectives. Develop and execute strategic account plans to drive customer satisfaction, retention, and expansion and report against progress with customers through Quarterly Business Reviews. Possess a proactive mindset with the drive to innovate, develop new processes and take on strategic initiatives with a future-focus on the overall business success. Customer Onboarding and Adoption: Work closely with Professional Services to facilitate seamless onboarding processes for new customers, ensuring they have the necessary resources, training, and support to maximize the value of Kinective's products. Drive product adoption by providing ongoing guidance, best practices, and recommendations tailored to each customer's goals. Voice of the Customer: Act as the voice of the customer within Kinective, advocating for customer needs, preferences, and feedback across internal teams. Collaborate with product management and development teams to relay customer insights and contribute to product roadmap discussions. Cross-Selling and Upselling: Collaborate closely with the sales team to identify opportunities for cross-selling and upselling Kinective's core products and services. A “Farmer” sales mindset, proactively engaging with customers to educate them on the full suite of products available and align solutions with their evolving requirements. Renewals Management: Negotiate subscription or software agreement renewals of products and services directly with the customer while working to secure them on long-term agreements which are profitable to the business. Risk Mitigation: Evaluate risk levels for each customer and proactively utilize best practices to drive retention. Execute risk and save plans to improve customer health and increase likelihood of renewal. Effective time management and sense of urgency for escalated issues while keeping a level and calm demeanor. Performance Analysis and Reporting: Monitor key performance metrics, usage patterns, and customer feedback to assess the health of customer accounts. Identify areas for improvement and proactively address any issues or concerns to enhance overall customer satisfaction and retention rates. Customer Success Advocacy: Champion the value of Customer Success within the organization and externally with customers. Help define and refine the motion of Customer Success at Kinective, contributing to the development of best practices, processes, and frameworks to drive excellence in customer engagement and satisfaction. What you're great at: Strong analytical skills with the ability to interpret data, generate insights, and make data-driven recommendations Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization Strategic mindset with the ability to think critically, anticipate customer needs, and develop creative solutions to address challenges Passion for technology and innovation, with an interest in working with some of the largest financial institutions in the country Requirements Necessary Qualifications: Bachelor's degree in Business Administration, Marketing, or related field (preferred). 3+ years experience in a customer-facing role, preferably in Customer Success, Account Management, or Sales. Strong practical experience advising product and operational teams on the design and implementation of new banking products. Demonstrated success in managing relationships with enterprise-level customers and driving revenue growth through cross-selling and upselling initiatives. Strong practical experience advising product and operational teams on the design and implementation of new banking products. Why Kinective? We're transforming our industry. You're hopping into a rocket ship when you join the Kinective team. We have our sights set on becoming the go-to banking technology enabler, giving our customers total freedom in choosing any system, technology, or provider to scale their innovation efforts and have it integrate with their banking core. Oh, and we should mention, we're the only ones doing that right now . We love our customers (and they love us, too). Creating incredible customer outcomes is a unifying value at Kinective, with over a 95% customer retention rate. All the benefits. We care about you on and off the clock, which is why we are proud to offer plenty of great benefits to choose from. A generously flexible PTO, medical, dental, vision, even pet insurance, just to name a few. We're cool people building cool stuff. Underneath all the banking acronyms and terminologies is a team of driven people building the future of banking. We value a workplace that allows us to work hard, be challenged, and ultimately be supported in our endeavors. What does life at Kinective look like? Bid adieu to snooze-fest corporate gigs. At Kinective, we believe that balance is key. We know how to have fun, and how to hit deadlines. We know how to collaborate and enjoy comradery, and how to provide feedback to help each other grow professionally. Our culture empowers team members to take the lead, upholds integrity as our bedrock, and values trust and respect in all our operations. We believe in learning new skills, mentoring colleagues, and nurturing personal development. That's why we seek to promote from within and give our team members the opportunity to rise with us. Our Values Deliver success. We strive to exceed customer expectations. We are powered by a relentless commitment to delivering quality and service to our customers. We turn everyday interactions into positive, memorable experiences that create long-lasting Kinective ambassadors. Grit with grace. We face problems head on, respecting others along the way. We aren't afraid to step outside of our comfort zone to accomplish the common goal. We believe that progress thrives on constructive dialogue and a commitment to understanding. One Kinective. Together, we win. By embracing a “better together” mindset, we unleash the full potential of our team and propel Kinective from good to great. Build the future. We are driven by the pursuit of what's possible. Building the future requires embracing change and challenging the status quo. We believe that the best idea wins, embodying a culture of innovation. The Team In this role, you would be a part of the Customer Success Team and reporting to VP, Customer Success. Office Expectation This role is HYBRID, with an expectation of 3-4 days a week in-office. Our hours are 8-5pm. Compensation Range $70,000 - $85,000 The base salary range for this role is shown above at the minimum and maximum. It is not typical for a candidate to be hired at or near the maximum of the range. At Kinective, base pay depends on multiple individualized factors, including a candidate's experience, qualifications, job-related knowledge and skills, and geographic location. Compensation also reflects internal equity to ensure fairness across similar roles. Base pay is just one part of Kinective's Total Rewards package. Depending on the role, successful candidates may also be eligible to participate in our discretionary bonus plan, commission program, or equity offerings. All U.S.-based Kinective employees are offered a highly competitive benefits package that demonstrates our commitment to supporting health, well-being, and financial security. Benefits include: 401(k) plan with company contributions Flexible paid time off and company holidays Generous parental and caregiver leave Comprehensive health benefits including medical, dental, vision, and prescription coverage Life and disability insurance Wellness resources and professional development opportunities And it doesn't end there... Well, you've made it this far... Seems like we might be meant to be, right? If you think you're the right fit for Kinective, go ahead and click “apply.” And, even if you're not quite sure if you're qualified, we encourage you to apply and we can decide together. Take a deeper dive into all things Kinective at kinective.io Please note that this role does not currently offer sponsorship opportunities.