Customer success manager jobs in Miami Gardens, FL

Sr Manager Customer Service & Logistics - Caribbean & Latin America B V L G A R I is seeking a Sr Manager Customer Service & Logistics to join its Caribbean & Latin America regional office, in Coral Gables, Florida. The Sr. Manager, Customer Service & Logistics role encompasses leading and managing several critical functions. They will ensure customs compliance across all importing countries within the Caribbean & Latin America region. They will oversee importation processes, transportation, manage warehouse activities as well as logistics for consignment pieces required for Caribbean & Latin America events. They will lead the demand planning department, optimizing stock availability and distribution to align with business strategy. The Senior Manager will also lead the customer service team and manage relationships with business partners, working closely with the sales team to ensure optimal account management and maximize business opportunities. They will lead the communication strategy for their direct reports, setting team goals, and managing recruitment, training, and team motivation. Becoming a BOLD Bvlgari team member means being part of an authentic, passionate work environment, while working for a CONTEMPORARY brand of worldwide renown. Among our most imperative challenges is to recruit BRILLIANT, PASSIONATE, and INNOVATIVE people to join our team. Key Responsibilities: Customer Service Finalize distribution contracts with business partners, ensuring proper shipping terms, customs compliance, and efficient order management processes. Achieve the business's monthly and annual revenue targets across all distribution channels and regions within LATAM. Optimize and update procedures and controls to maintain order processing standards. Oversee overall department performance and reporting. Manage the customer master file in partnership with finance to ensure seamless execution from the first order. Control sales discounts, credit notes, and returns. Logistics Ensure customs compliance in all importing countries under LATAM responsibility (USA, Mexico, Brazil, St. Barth) and act as the Importer of Record where applicable. Monitor and oversee the importation process with all clients to ensure compliance. Execute special projects such as new store/pop-ups. Define, coordinate, and manage events and roadshows to align with business needs and cost efficiency. Define and implement new business flows for all channels. Manage vendor relationships and new vendor RFQs. Supply Chain Implement best practices to continuously monitor inventory levels and improve sales performance by analyzing sales trends. Optimize stock availability and manage goods in transit by adhering to budgets and prioritizing effectively. Report on key product performance and coverage. Optimize relationships with central teams to identify opportunities and secure allocations and coverage. Performance Monitoring Contribute to budget construction. Conduct weekly check-ins with logistics partners to monitor activity and review performance. Provide monthly performance and costs reporting in alignment with budget forecasts. Activity Management Coordinate warehouse, transportation, and customs activities with partners (freight forwarders, local brokers, storage and transport agents) to ensure efficiency and compliance with local regulations. Maintain activity continuity, proper traceability, and reporting. Deploy short-term and day-to-day activities to ensure efficient response to the defined logistics strategy. Approve and supervise timely and accurate processing of vendor invoicing and payments through iValua and Adamas. Apply company rules and guidelines in daily activities and special events. Consignment and Inventory Control Manage the logistics of consignment pieces for all LATAM events (Marketing, PR, DOS, BP). Manage quarterly inventory at the Miami office location. Enforce best practices and inventory control policies with the entire LATAM office team. People Management Lead and manage the department effectively. Communicate department strategy to direct reports and ensure adherence to processes and procedures. Set challenging and achievable goals for each team member. Recruit, train, motivate, and develop teams and potential. Key Requirements: Minimum 8-10 years of experience in logistics, supply chain management, or merchandising. Bachelor's degree in business administration, supply chain management or logistics related field preferred. Strong analytical skills and advanced proficiency in Microsoft Office. Excellent written, verbal, and interpersonal communication skills. Process-oriented with sound decision-making abilities. Deep understanding of the Latin American landscape, with specific knowledge of import regulations, trade practices, and logistical challenges within the region . Proven ability to function effectively in a highly dynamic team environment. Ability to deliver time-pressured projects on-time and on-quality. Fluency in Spanish is a must; Portuguese is a plus.

What are we looking for We are looking for ambitious recent graduates in Architecture & Design or Business who are passionate about building a career in sales and business. Graduates from other disciplines will also be considered if they show a strong interest in design and some experience with high-end products or premium services. We value candidates who bring: • A clear motivation to develop a professional career in sales & business • Openness to mobility across EMEA and North America • Strong communication skills, curiosity, and eagerness to learn • A collaborative mindset, energy, and the drive to lead projects • Fluency in English (additional European languages are a plus) • While prior experience is not required, any exposure to sales, customer service, or client-facing roles is a plus What you will do You will join our Designia Program - a 9-month sales-oriented graduate program that combines: • Formal training sessions (both technical and soft skills) • On-the-job learning with real responsibilities from day one • Rotations through different assignments in an international environment • Mentorship from Country Managers / Regional Directors and sponsorship from two senior sales executives This program is designed to help you discover how our business works, expand your skills, and prepare you for a long-term career with us. When does the program start? The program will run from January to September 2026. What we do offer • A 2-week onboarding experience at our global headquarters in Almería, Spain, including intensive classroom training • On-the-job training at your assigned location • Additional online training sessions throughout the program • A unique opportunity to work on a strategic project, which you will present to Senior Leadership at the end of the program About Cosentino At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc. Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end Clients. ***************** With a presence in more than 100 Countries and 5 continents, our business keeps growing consistently in all the geographies. as well as career opportunities for Talented people like you. Cosentino is an Equal Opportunity/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics.” - ******************** *If you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at ************** or at our email address: ********************************

About Us: Best Roofing has served as South Florida's leading commercial roofing specialist since 1978. We are committed to excellence in safety, quality, and productivity while fostering a collaborative and growth-oriented workplace. As a family-owned company, we prioritize our people and our community, empowering employees to build careers while delivering outstanding service to our clients. Role Overview: The Service Sales Account Manager is responsible for building and maintaining strong relationships with clients requiring roofing and waterproofing services. This role involves conducting roof assessments, developing tailored service solutions, managing project proposals, and driving sales growth. Working closely with the Business Development Coordinator and project stakeholders, the Service Sales Account Manager ensures seamless communication, accurate project scopes, and a high level of client satisfaction throughout the project lifecycle. Core Focus: Manage client roofing portfolios by delivering expert assessments and service recommendations. Develop and present customized project proposals using applicable software and spreadsheets. Collaborate with Business Development and Project teams to ensure precise budget and scope handoffs. Maintain accurate project documentation and track status through HubSpot software. Build and grow a sales pipeline by cultivating client relationships and identifying new opportunities. Support overall company sales targets and customer service excellence. Key Responsibilities: Conduct roof inspections and diagnose problem conditions to recommend effective solutions. Prepare and deliver professional presentations and proposals to clients. Partner with Sales Coordinators to ensure project budgets and scopes are aligned and transferred accurately. Maintain organized project files and update project progress daily in CRM systems. Proactively manage client relationships to grow sales and enhance customer loyalty. Collaborate with internal teams to ensure smooth project execution from sale to completion. Perform additional duties and support as assigned within the Service Department. How We Measure Success: Sales Growth & Pipeline Management: Consistently expand client base and increase project sales. KPI: Achieve monthly and quarterly sales targets; maintain active, growing sales pipeline. Client Satisfaction: Deliver exceptional service and personalized solutions. KPI: Positive customer feedback; 95%+ client retention rate. Project Accuracy & Timeliness: Ensure proposals and project handoffs are accurate and timely. KPI: 100% on-time project budget and scope transfers; zero errors in documentation upon completion of job. Collaboration & Communication: Foster strong internal and external partnerships. KPI: Timely communication with Sales Coordinators, project teams, and clients; proactive issue resolution. Skills & Experience: 4-8 years of experience in sales, account management, or customer service, preferably in roofing, construction, or facility management. Proficiency in Microsoft Office Suite and CRM software. Strong organizational and communication skills, with high attention to detail. Ability to work independently and collaboratively in a fast-paced environment. Goal-driven mindset with a focus on client relationships and sales growth. Bilingual in English and Spanish is a plus. Comfortable working at heights and performing roof inspections (physical requirements).

Job DescriptionWhy Joint Academy (Remote Role) Joint Academy is redefining how musculoskeletal (MSK) care is delivered. Our AI-powered platform combines Remote Therapeutic Monitoring (RTM) with a Home Exercise Program, helping PT, orthopedic, and pain-management clinics generate new reimbursable revenue streams while improving patient outcomes. We have a first-mover advantage in a brand-new category and are winning multiple deals as we speak. The opportunity is massive were positioned to become the category leader in a market that will shape the future of MSK and physical therapy. To date, we've treated 200,000+ patients, published 40 peer-reviewed clinical studies, and onboarded thousands of clinicians across many of the worlds largest health systems. Backed by $50 million from leading global investors, were scaling fast and looking for a Customer Success leader to help our partners achieve outstanding results. Why Join Our Customer Success Team You'll own strategic relationships with innovative Physical Therapy, orthopedic, and MSK clinics adopting digital care. Massive market tailwind: You'll play a key role in helping clinics grow usage, improve outcomes, and generate new revenue through digital MSK care. Collaborative, high-performance team in a fast-growing, mission-driven company. The Role You'll act as both a strategic advisor and project manager, ensuring smooth onboarding, adoption, and measurable success across our partner clinics. You'll guide each implementation from kickoff to success, running established project templates and driving execution forward. Responsibilities Lead onboarding and implementation projects for new clinics, ensuring rapid time-to-value ( Act as a project manager, running through structured implementation templates and ensuring milestones are met. Build strong relationships with clinic owners, managers, and clinicians to maximize adoption and satisfaction. Educate physical therapists on how to use our software effectively and invite patients to drive platform engagement and usage. Identify growth opportunities and create action plans to increase RTM utilization and outcomes. Collaborate cross-functionally with Sales, Product, and Clinical teams to align on client goals and feedback. Work within our Customer Success tools to ensure processes, automations, and workflows run smoothly. Host training sessions, webinars, and check-ins to reinforce best practices and showcase ROI. Represent Joint Academy at conferences and client events as a trusted advisor in digital MSK care. Who You Are 5+ years in Customer Success, Account Management, or Implementation for a B2B SaaS company. Proven project management experience comfortable running structured rollouts and managing timelines. Track record of driving customer growth, engagement, and retention. Self-starter with a roll-up-your-sleeves mindset and strong sense of ownership. Excellent communicator who builds trust and motivates clients to take action. Experience in healthcare, digital health, or physical therapy is a plus, not required. Data-driven and process-oriented, with experience using modern CS and CRM platforms. Willing to travel 10-20% for conferences and client visits. Compensation & Perks Base salary $110k - $140k + strong performance-based bonus (OTE >$200k). Meaningful stock options. Full medical/dental/vision, 401(k) with match, HSA/FSA. Unlimited PTO, remote-first culture, home-office stipend. Optional off-sites + wellness perks (cold plunge & sauna access at HQ). Bottom Line Join the company setting the new standard in digital MSK care. As a Customer Success Manager at Joint Academy, you'll act as a project leader, educator, and growth driver helping clinics unlock new revenue, improve patient outcomes, and fully embrace the future of digital physical therapy.

iBusiness Funding is a software and lender service provider specializing in small business lending. Our technology, team, and process enable us to support loans from $10,000 to $25 million for our lending partners. Our technology solutions have been proven to quickly scale our clients' portfolios without the need for additional overhead. Our flagship product, LenderAI, features end-to-end lending functionality from sales all the way through servicing To date, we've processed over $11 billion in SBA and non-SBA volume and handle more than 1,000 business loan applications daily. Our team is driven by our core values of innovation, integrity, enjoyment, and family. Join us and be part of a team that's transforming the finance industry and empowering businesses to thrive! Position Description We are looking for a skilled and experienced Customer Success Manager to join our team! The CSM will be working with our Director of Implementation and responsible for helping Clients get onboarded with our products and services. As a CSM you will walk Clients through the implementation processes, train end-users on the platform as well as be the subject matter expert for SBA and Commercial lending related questions. As a Customer Success Manager, you will join sales demos as presenter and answer loan origination or product related questions. You will be your Client's direct point of contact with the Company and will be available to them during off hours and well as normal business hours. Major Areas of Responsibility Responsible for ensuring the successful implementation of cloud-based banking software. Ensure completion of post-go-live milestones, deliverables, and feature configurations. Work alongside the project lead to implement and communicate process improvements with systematic solutions Participate in requirements analysis and design discussions surrounding software feature requests. Monitor the customer's initial setup and ongoing maintenance processes regarding the installation, training, and ongoing support. Contact customers, including their management, on a regular basis to discuss open issues, ongoing needs, and future plans. Maintain current files and update the appropriate internal systems and/or personnel regarding customers including correspondences, current configuration, personnel, etc. Perform training, consulting, or other support services (including telephone support and production services) for customers as directed. Available to respond to Clients on and off-hours very quickly. Offer a direct point of contact for all customers to report their issues and/or questions regarding company's systems and services. Join sales calls and demo the product to perspective clients. Answer loan origination specific questions ranging from SOP, Sales, Underwriting, Closing, Audit, Servicing etc. Monitor and follow-up on open customer support issues. Develop informational reports. Take a hands-on approach to troubleshooting and assist on technical support tickets Identify and deliver on Up-Sale opportunities Engage in continuous learning to navigate changing business needs and product development. Required Knowledge, Skills, and Abilities Bachelor's degree. At least 3+ Year of Customer Success Manager experience. At least 3+ years of lending experience, ideally in Small Business Administration lending roles such as SBA Sales, Underwriting, Closing or Servicing experience. Understanding of banking processes and the lifecycle of a loan from origination to servicing Understanding of software development lifecycle. Experience working with multi-functional and multi-location teams across departments and timezones. Extensive software experience with MS-Office 365, MS-Visio, MS Excel, SharePoint and Professional Services Automation software. Must be a team player and be able to effectively interact with staff at all levels of the firm. Strong conceptual, analytical and problem solving skills. Comfortable learning new tools, processes, and industries on the fly Excellent client skills and customer relationship management skills. Ability to build rapport with customers via phone, email and video conferencing. Skilled in emotionally intelligent communication. Ability to manage several concurrent tasks and priorities on the fly while maintaining a calm demeanor in a fast-paced environment. Able to wear multiple hats and shift between tactical and strategic tasks fluidly throughout the day. Demonstrated ability to self-start, troubleshoot, and problem-solve in situations with limited guidance or precedent. High tolerance for change and uncertainty; energized by solving complex, undefined challenges Experience in a startup or high-growth environment strongly preferred. Exposure to JIRA / Salesforce will have added advantage. The anticipated salary range for this position is $100,000 - $120,000 annually, depending on experience and qualifications. iBusiness Funding provides a comprehensive benefits package, including medical, dental, and vision coverage; 401(k) with company match, and paid time off. Conclusion This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law.

At ITRADE STEM, we help create jobs and support the future of industries like space, technology, energy, and manufacturing. We do this by creating programs that teach skills and support sustainable growth. Join us on our mission to Redefine STEM! Job Overview: We're seeking a remote, dynamic Customer Success Manager based in Fort Lauderdale, Florida. ****As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping technology, ensuring the successful implementation and adoption of our automated solutions. Key Responsibilities: Guide end-users through the implementation of automated systems, ensuring seamless integration with existing business processes Leverage your accounting or business expertise to optimize automated workflow solutions and management systems Monitor and analyze client usage patterns of AI-driven features to identify opportunities for enhanced automation and efficiency Collaborate with our technical team to translate client accounting needs into platform improvements Provide strategic guidance on best practices for automated bookkeeping and accounting workflows Lead training sessions on utilizing the platform for onboarding and aI-enabled systems Maintain high client satisfaction and retention through proactive account management and regular business reviews Required Qualifications: Bachelor's degree in Accounting, Finance, or related field, or equivalent combination of education and experience. 3+ years of accounting or business administration experience 2+ years of customer success experience in a SaaS or AI-driven technology environment Strong understanding of automated systems and AI-powered financial tools Excellence in project management and client relationship building Experience with QuickBooks Online, Xero, or similar accounting platforms What We Offer: Opportunity to shape the future of automated technology Professional development and growth opportunities Collaborative work environment with industry leaders Join us in transforming how STEM companies manage their operations through innovative AI-driven solutions. With ITRADE, you'll be at the forefront of automation technology while helping businesses achieve their goals.

About Us Welcome to Reeco, where we're transforming the back-of-house tech for the hospitality industry. Think of it like this: while hotels are all about luxury and convenience, their operations are often stuck in the ‘90s. From emailing suppliers to doing inventory with pen and paper - it's outdated, inefficient, and expensive. That's where we come in! With the power of AI, we help streamline operations for top brands like Hilton, Marriott, Hyatt, and IHG, so they can focus on what really matters - delivering amazing guest experiences while keeping everything running like clockwork. Why Reeco At Reeco, we live by our core values, which we call Heartt: Humility, Excellence, Ambition, Respect, Transparency, and Trust. We believe that by putting both heart and mind into everything we do, we can transform the hospitality industry. We're on a mission to provide simple, powerful solutions for our customers with the same dedication they put into serving their guests. Join a fast-growing, innovative company transforming procurement in the foodservice space. At Reeco, we empower our customers with smarter tools and better transparency, and you'll play a key role in making that vision a reality. Job Summary Reeco is seeking a proactive and relationship-driven Customer Success Manager (CSM) to manage and grow strategic relationships with our client-side accounts. As a CSM, you will serve as the main point of contact for assigned accounts, ensuring they achieve maximum value from our platform while upholding the highest standards of customer success practices. You'll be instrumental in maintaining long-term satisfaction, driving platform adoption, and surfacing feedback that helps shape our product and services. Key Responsibilities Relationship Management: Act as the primary point of contact for key accounts, maintaining strong, trusted relationships with decision-makers and operational leads. Conduct regular business reviews with client stakeholders to demonstrate value, align on goals, and surface growth opportunities. Serve as the voice of the customer internally-advocating for client needs, challenges, and feedback across product, operations, and support teams. Customer Success Operations: Monitor engagement and usage data to proactively address risk, improve usage, and drive long-term retention. Manage issue resolution in collaboration with internal support and technical teams, ensuring prompt follow-up and communication. Value Delivery & Growth: Understand client goals and purchasing strategies, and help optimize their procurement processes alongside all other modules using Reeco's platform. Identify opportunities for upselling or expanding Reeco's services within client organizations. Collaborate with Sales and Marketing teams to support case studies, referrals, and testimonial programs. Requirements: 2-3 years of experience in a customer success, account management, or client-facing role-preferably in SaaS, tech, or procurement-related industries. Demonstrated experience managing relationships with mid-to-large enterprise customers. Excellent interpersonal and communication skills with an ability to influence and build trust at multiple levels. Strong organizational skills with attention to detail and follow-through. Comfortable working cross-functionally with product, operations, and support teams. Preferred Qualifications: Experience working with procurement software, supply chain platforms, or B2B marketplaces. Familiarity with CRM and customer success tools (e.g., Salesforce, Gainsight, HubSpot). Understanding of the hospitality industry is a plus. Perks & Benefits Competitive Salary and Benefits: A competitive salary package and comprehensive benefits, including health insurance, retirement plans, and paid time off. Growth Opportunities The opportunity to grow with a fast-paced startup and take on increased responsibilities as we expand. Innovative Environment: Work with a talented and passionate team dedicated to transforming the hospitality industry through technology. A dynamic office in Miami, FL, offering high-end amenities and perks for all of our employees How to Apply Ready to join a company where your work has real impact? Send us your resume, and don't forget to share why Heartt resonates with you! At Reeco, we believe in working smart, staying humble, and always bringing our best. Let's change the future of hospitality together. Only Qualified leads will be answered.

About Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases - Everyone wins! We serve companies in the Global 2,000 and our existing clients include some of the world's biggest corporations. We've raised over $115M from leading investors including Goldman Sachs, 9Yards Capital, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers. The Role Candex is hiring an RVP, Customer Success responsible for launching new clients and developing customer relationships that promote retention, loyalty and growth. You will cover worldwide customers, track record thriving in a high growth startup, have a strong understanding of Procurement customers. Our Strategic RVP, Customer Success works closely with customers to ensure high levels of satisfaction, identify growth opportunities and support issue resolutions. You will be responsible for full account management including strategic positioning, product promotion and driving the customer organization's adoption of Candex. In addition, you will provide technical support to customers with the goal of increasing product satisfaction and to provide feedback to the Product Development team to improve product offerings. Responsibilities Oversee and drive launch of new clients including executive account management, strategic positioning, building and demonstrating the value proposition, technical coordination, training & communications plans Identify key client contacts to build a network, connect with SMEs, users and drive adoption Oversee and address any client or supplier support or technical issues Perform data analytics and watch KPIs to drive Candex usage and revenue growth Conduct Business Reviews with Clients, including executive sponsors Provide projections per client and measure progress against projections Identify and execute on new business and client expansion opportunities Identify product enhancements, improvements or expansions in order to meet the needs of Candex customers and create value for the organization and our clients Understand of Candex's products inside and out Create policies and procedures to optimize customer experience Support sales as needed Requirements Relevant experience in Procurement, Procurement Operations, or Procurement transformation Experience working with large Fortune 500 companies Fantastic interpersonal leadership and influencing skills. Highly organized and an excellent communicator, both oral and written You are capable of influencing clients to do more, while building relationships and establishing trust You are self-motivated and self-directed, constantly seeking out new contacts and coming up with innovative approaches to grow Candex' business Core Skills Bachelor's or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance Proficient in Google Suite and Microsoft Office Suite, specifically Excel and PowerPoint Knowledge of customer service practices Technical aptitude and ability to learn software programs Knowledge and/or experience with Purchasing systems and processes (Ariba, Coupa, SAP, Taulia, etc.) Knowledge and/or experience with Accounts Payable and Payment processes & software Experience with Customer Relationship Management (CRM) software Business fluent in a second language is a plus Why Work With Us We are humble, hungry, intelligent and collaborative Unlimited PTO and a flexible working environment We offer comprehensive medical, dental, and vision, Flexible Spending Account, Health Savings Account (with an employer contribution) We also provide Life Insurance, Short Term Disability and Long Term Disability Wellbeing benefits through Employee Assistance Program, Spring Health and OneMedical 401(k) Retirement Plan Home Office Setup Team-building off-sites and outings Equal Opportunity Employer Studies indicate that individuals from marginalized backgrounds, including women, often choose to apply for positions only when they fulfill all listed requirements. However, if you find that this role resonates with you even though you don't match every criterion, we strongly encourage you to get in touch with us. Our commitment to being an equal opportunity employer drives us to cultivate a workplace that celebrates diversity and inclusivity, embracing individuals from various backgrounds. Our hiring process prioritizes skills and abilities, and our wide-reaching outlook is something we take great pride in. Feel free to reach out!

Dorsia is seeking a New York City-based Customer Success Manager on our Hospitality Team who will manage and nurture relationships with key restaurant partners. This role requires a proactive, customer-focused professional who can drive client satisfaction, identify growth opportunities, and ensure the seamless delivery of our products and services. You will work closely with all layers of management and staff, such as Owners, Chefs, GMs, Maitre'D and service staff to ensure alignment and operational success throughout the customer and reservation journey. The ideal candidate has extensive hospitality experience & is fluent in the technology associated with the industry. Key Responsibilities: Develop and maintain strong relationships with key accounts. Serve as the primary point of contact for our top hospitality accounts, addressing their needs and ensuring high satisfaction levels. Conduct regular check-ins and Quarterly Business Reviews with clients to understand their needs and provide tailored solutions. Identify opportunities for inventory growth & partnerships. Achieve or exceed quarterly targets and GMV goals. Coordinate with internal teams to ensure timely and accurate delivery of products and services. As the point of contact for assigned accounts, address and resolve any client issues or concerns promptly, working with the support team where appropriate. Monitor client satisfaction and implement improvement plans as needed. Stay updated on industry trends, market conditions, and competitor activities. Provide insights and feedback to the product team to enhance our offerings. Maintain accurate records of client interactions, sales activities, and account plans in our CRM system. Prepare regular reports on account status, sales performance, and market trends for management review. Compensation & Benefits: Salary ranges are based on paying competitively for our size and stage. We determine our pay by considering skills and experience related to the role, location, and ensuring internal equity relative to other Dorsia employees Base + commission + meaningful equity Flexible PTO Medical, dental and vision insurance FSA Commuter benefits Free membership to One Medical Teladoc Talkspace Kindbody 401(k) In-office lunch 3 days a week Employee Dining Credits Our Core Values Lead with hospitality. We respect the craft and precision that are intrinsic to the hospitality industry. We are a team diverse in background and thought, built to be the connective tissue between artists, chefs, diners, and members. Mise en place. We are persistent in preparation, prioritization, and focus to anticipate our customers' needs to create a powerful platform rooted in simplicity and elegance. And we know that details matter, which is why superior design is crucial to our brand ethos. Thoughtful design is baked into everything we do-our product, brand, creative, culture, and beyond. Go around the table-then commit. We know creativity takes feedback and iteration, and differing opinions can lead to healthy debate. While we encourage all voices to speak up and be heard, we are geared toward action and unify around the decision once it's made. Sometimes an individual idea or project may not be what's best for the company, so don't be afraid to kill your darlings. Our product is our signature dish. We are a product and marketing-led organization. Protecting our brand and vision needs to be top-of-mind with every move we make. Optimize turn times. We are creating beautifully-designed, tech-forward solutions to automate all sides of our business: for members, restaurants, and employees. And we're laying a data-rich foundation to enable all stakeholders to make better decisions and enjoy the finer things in life. Savor it. We eat slowly and celebrate the wins we share with those around the table. We're in this for the long-haul, so enjoy the ride. Stay hungry. We can change the world or someone else will. We believe in a sense of urgency to keep pushing toward our goals. And there's always room for dessert, because there's always more to do.

What We're Looking For: Begin your career as a Customer Success Manager II at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager II, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training. At Meltwater, we offer more than just a job-it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development. Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights. What You'll Do: * Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively. * Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers. * Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships. * Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs. * Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth. * Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts. * Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty. * Drive client engagement and product adoption to ensure ongoing value delivery. * Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions. * Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs. * Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts. What You'll Bring: * A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively. * Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management. * Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships. * Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success. * Proactive approach in identifying and addressing customer needs and opportunities promptly. * Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success. * Excellent written and verbal communication skills in English * Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week * The ability to legally work in the country of hire is required for this position. What We Offer: * Flexible paid time off that allows you to have an enhanced work-life balance * Excellent medical, dental, and vision options * Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. * Energetic work environment with a hybrid work style, providing the balance you need. * Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Compensation Overview * Base Salary of $48,000-$64,000 USD per year + quarterly commissions [subject to the terms of the applicable commission plan]. * Total compensation range for this position: $80,300- $107,000 USD per year. Earnings are dependent on individual sales performance. Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

About Iru Iru is the AI-powered security & IT platform used by the world's fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation-collapsing the stack and giving IT & security time and control back. Iru is backed by some of the smartest investors in tech-General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Notion, Cursor, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes' America's Best Startup Employers 2025 list for employee engagement and satisfaction. The Opportunity As a Customer Success Manager at Iru, you will be responsible for ensuring our customers achieve measurable success with our platform. As a trusted advisor with deep product knowledge and empathy, you will help customers align their business goals with Iru's unified, AI-powered platform that brings together UEM, EDR, Vulnerability Management, Compliance Automation, and Workforce Identity into a single, orchestrated system. You will lead onboarding and enablement programs, guide end-user adoption, and run strategic business reviews that demonstrate value and impact. Acting as the voice of the customer, you will partner cross-functionally with Sales, Product, and Support to drive continuous improvement and ensure every customer gains time, control, and confidence in how they manage and secure their users, apps, and devices. Success in this role means consistently driving retention, uncovering expansion opportunities, and turning customers into advocates for Iru's mission to simplify and unify the modern enterprise IT and security experience. Required to work on-site in our Miami (Coral Gables) office Monday - Friday. What You'll Do * Communicate efficiently and effectively with our customers - we primarily communicate via chat and email, but you'll also have video conferences when the need arises * Use a consultative-like approach to drive ROI, retention, expansion, and high product usage across a portfolio of 150+ customers * Develop and enact a custom plan for each customer's onboarding, expansion, and renewal goals * Lead end-user training, conduct executive business reviews, and proactively monitor and drive product usage to ensure the customer is maximizing value * Communicate new use cases and features/functionality that will enhance the customer's workflow and drive organizational product adoption * Passionate about the customer experience and skilled in translating customer feedback into product requests * Work cross-functionally with strategic and technical colleagues to accomplish customer goals * Provide recommendations on changes and design enhancements to improve processes, customer experience, and performance What You'll Bring * 1-3+ years of customer-facing experience in a fast-growing company; direct experience with SaaS products, solutions, or ecosystems * Experience maintaining ARR of 3M+ including contract values over 100K * Experience with support tools and platforms like HubSpot, Zendesk and JIRA * Ability to drive results and outcomes while solving complex business problems, both individually and through direct reports * Excellent presentation, organizational, and communication skills (both written and verbal) * Ability to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software * Knowledge of SaaS post-sale support motion Benefits & Perks Competitive salary 100% individual and dependent medical + dental + vision coverage 401(K) with a 4% company match 20 days PTO Flexibility to work from anywhere for up to 30 days per year Iru Wellness Week the first week in July Equity for full-time employees Lunch stipend provided Monday through Friday Up to 16 weeks of paid leave for new parents Paid Family and Medical Leave Modern Health mental health benefits for individuals and dependents Fertility benefits Working Advantage employee discounts Onsite fitness center Free parking Exciting opportunities for career growth We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you're someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you. At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Octagon Talent Solutions is a full-service technology recruitment and staffing company based in South Florida. We humanize technical recruitment by identifying candidates' long-term career goals and assessing cultural fit when presenting opportunities. Our focus on long-term relationships helps ensure placements that last. Job Overview: We're seeking a remote, dynamic Customer Success Manager based in Fort Lauderdale, Florida. As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping technology, ensuring the successful implementation and adoption of our automated solutions. Key Responsibilities: Guide end-users through the implementation of automated systems, ensuring seamless integration with existing business processes Leverage your accounting or business expertise to optimize automated workflow solutions and management systems Monitor and analyze client usage patterns of AI-driven features to identify opportunities for enhanced automation and efficiency Collaborate with our technical team to translate client accounting needs into platform improvements Provide strategic guidance on best practices for automated bookkeeping and accounting workflows Lead training sessions on utilizing the platform for onboarding and aI-enabled systems Maintain high client satisfaction and retention through proactive account management and regular business reviews Required Qualifications: Bachelor's degree in Accounting, Finance, or related field, or equivalent combination of education and experience. 3+ years of accounting or business administration experience 2+ years of customer success experience in a SaaS or AI-driven technology environment Strong understanding of automated systems and AI-powered financial tools Excellence in project management and client relationship building Experience with QuickBooks Online, Xero, or similar accounting platforms What We Offer: Opportunity to shape the future of automated technology Professional development and growth opportunities Collaborative work environment with industry leaders Join us in transforming how STEM companies manage their operations through innovative AI-driven solutions. With ITRADE, you'll be at the forefront of automation technology while helping businesses achieve their goals.

Job Context The Customer Success Manager is responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilisation products, to ultimately ensure the long term success of customers. What You'll Do Maintaining regular, planned communication with the nominated accounts with a focus on the retention of our customer base. Guide the customer throughout the Simpro Group journey and facilitate all resources offered. Identify inefficiencies between the customer and their software, inefficiencies with workflows and assistance with updating customers on additions to the software. Drive customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails). Be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro Group. Understand customer issues and capitalise on these opportunities (when appropriate) through selling revenue-generating products and additional training to existing customers. What You'll Bring Experience in customer-facing role - a Customer Success Management, Account Management, or technical implementation role in a SaaS company would be a benefit. Have a customer-centric approach, with a desire to deliver the best for our customers. Be proactive and enjoy collaborating across teams to deliver great commercial outcomes. Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels. Experience working with business process software in a customer-facing role would be a benefit. Be tech savvy and have the desire to learn, along with the ability to convey complex technical topics with simplicity. Exceptional customer service and troubleshooting/problem solving skills. Ability to work effectively under pressure and to perform well in a team dynamic. What We Can Offer You Responsible Time Off Comprehensive medical, dental, vision package with 100% employer paid options 401k/Retirement Plan with 6% employer match Generous Parental Leave Program Home Office Allowance Paid Volunteer Leave Days Public Holiday Exchange Scheme Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time! Talent Referral Program - get rewarded for referring a friend to join our team! Flexible work environment Diverse training & internal networking opportunities across all of our product lines Opportunities for career progression and development For in-office roles in Broomfield, CO we offer a dog friendly environment, happy hours and office games, and free parking Click here to find out more about working at Simpro Group! Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor. If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume. *Please note, no agencies will be accepted in the recruitment of this role.

Are you ready to join one of the biggest names in Healthcare Technology Management? Are you ready to be part of something special... This is your opportunity to get in the door as we EXPLODE in growth! If you are energetic and passionate --> YOU NEED TO APPLY Who We Are: Founded by Philip Revien and Michael Fischer in 2014, 626 provides maintenance expertise on all medical technology equipment manufacturers and modalities. Philip and Michael first met in the maternity ward of a South Florida hospital on June 26, 2012, the day each of their sons were born. The vision for 626 (a tribute to their sons' birth dates) was also born that day. The pair began talking and soon realized they shared a common goal- improving patient care. Two years later, 626 was established. What began as two men in a garage, 626 now employs more than 100 employees nationwide and has emerged as one of the fastest-growing third-party company in the healthcare technology management market. Position: Customer Success Manager Summary/Objectives: A Customer Success Manager at 626 manages assigned Customer relationships and works with 626's Field Service Engineers to ensure a successful service event. They are responsible for providing 626's Customers with an exceptional service experience by handling their incoming service requests efficiently, scheduling and dispatching 626 Field Service Engineers in adherence to service level agreements and providing excellent customer service. An exemplary Customer Success Manager provides quality customer updates throughout the dispatch and service processes to maximize customer satisfaction. Essential Responsibilities Manage accounts for 626 to ensure a positive and stable customer relationship. Effectively manage service events by communicating with both the Customer and the Field Service Engineer to ensure clarity throughout the service process. Adhere to 626's customer communication standards to provide quality updates every 2-hours. Understand customer contractual coverages to ensure service level agreements are upheld throughout dispatch and service processes. Follow 626's regular quoting practices to ensure there is transparency around cost of time and materials service throughout each relevant service event and obtain formal POs when necessary. Participate in work order reviews weekly and communicate with the billing team on any delays in performance of service or closure of work orders to support efficient billing and accurate regional financials. Work with Field Service Engineers to obtain status on service events to relay to the customer. Work with Parts Procurement to obtain status on open parts orders required for future service scheduling. Identify when escalation to a Team Lead, Regional Director or 626 Escalations team is necessary to meet customer needs and resolve imminent or potential future issues. Participate in after-hours and weekends rotations to ensure 626's customers are supported 7-days /week. Qualifications & Background Problem-solving skills to resolve issues with efficiency and professionalism Customer service skills and positivity to enthusiastically promote the 626 brand Ability to relay information in a fast-paced environments Ability to multitask with different, and sometimes conflicting, events happening at the same time Knowledge of computers for scheduling and other dispatching duties 2+ years of experience in a high-volume customer service role preferred Prior experience working in a Field Service / Equipment Maintenance industry is a plus Work Schedule: Full-time, In-office (if local to the 626 headquarters in Boca Raton) Physical Demands The physical requirements that are essential to perform this job are to talk and to hear. It will also be required by the employee to frequently stand, walk, lift up to 25 Lbs., to use hands to handle or feel; and reach with hands and arms. Benefits: Medical Dental Vision Health Savings Account 401(k) with Employer Matching Life Insurance Paid Time Off 626 Opco, LLC provides employment opportunities to all individuals regardless of race, color, age, religion, sex (including pregnancy and gender identity), national origin, sexual orientation, marital status, disability, or genetic information). Please note that this job description is not a complete and comprehensive list of duties and responsibilities that are required of the employee. A responsibility or duties can or will change at any time with or without notice.

Are you ready to join one of the biggest names in Healthcare Technology Management? Are you ready to be part of something special... This is your opportunity to get in the door as we EXPLODE in growth! If you are energetic and passionate --> YOU NEED TO APPLY Who We Are: Founded by Philip Revien and Michael Fischer in 2014, 626 provides maintenance expertise on all medical technology equipment manufacturers and modalities. Philip and Michael first met in the maternity ward of a South Florida hospital on June 26, 2012, the day each of their sons were born. The vision for 626 (a tribute to their sons' birth dates) was also born that day. The pair began talking and soon realized they shared a common goal- improving patient care. Two years later, 626 was established. What began as two men in a garage, 626 now employs more than 100 employees nationwide and has emerged as one of the fastest-growing third-party company in the healthcare technology management market. Position: Customer Success Manager Summary/Objectives: A Customer Success Manager at 626 manages assigned Customer relationships and works with 626's Field Service Engineers to ensure a successful service event. They are responsible for providing 626's Customers with an exceptional service experience by handling their incoming service requests efficiently, scheduling and dispatching 626 Field Service Engineers in adherence to service level agreements and providing excellent customer service. An exemplary Customer Success Manager provides quality customer updates throughout the dispatch and service processes to maximize customer satisfaction. Essential Responsibilities Manage accounts for 626 to ensure a positive and stable customer relationship. Effectively manage service events by communicating with both the Customer and the Field Service Engineer to ensure clarity throughout the service process. Adhere to 626's customer communication standards to provide quality updates every 2-hours. Understand customer contractual coverages to ensure service level agreements are upheld throughout dispatch and service processes. Follow 626's regular quoting practices to ensure there is transparency around cost of time and materials service throughout each relevant service event and obtain formal POs when necessary. Participate in work order reviews weekly and communicate with the billing team on any delays in performance of service or closure of work orders to support efficient billing and accurate regional financials. Work with Field Service Engineers to obtain status on service events to relay to the customer. Work with Parts Procurement to obtain status on open parts orders required for future service scheduling. Identify when escalation to a Team Lead, Regional Director or 626 Escalations team is necessary to meet customer needs and resolve imminent or potential future issues. Participate in after-hours and weekends rotations to ensure 626's customers are supported 7-days /week. Qualifications & Background Problem-solving skills to resolve issues with efficiency and professionalism Customer service skills and positivity to enthusiastically promote the 626 brand Ability to relay information in a fast-paced environments Ability to multitask with different, and sometimes conflicting, events happening at the same time Knowledge of computers for scheduling and other dispatching duties 2+ years of experience in a high-volume customer service role preferred Prior experience working in a Field Service / Equipment Maintenance industry is a plus Work Schedule: Full-time, In-office (if local to the 626 headquarters in Boca Raton) Physical Demands The physical requirements that are essential to perform this job are to talk and to hear. It will also be required by the employee to frequently stand, walk, lift up to 25 Lbs., to use hands to handle or feel; and reach with hands and arms. Benefits: Medical Dental Vision Health Savings Account 401(k) with Employer Matching Life Insurance Paid Time Off 626 Opco, LLC provides employment opportunities to all individuals regardless of race, color, age, religion, sex (including pregnancy and gender identity), national origin, sexual orientation, marital status, disability, or genetic information). Please note that this job description is not a complete and comprehensive list of duties and responsibilities that are required of the employee. A responsibility or duties can or will change at any time with or without notice.

KioSoft Technologies LLC (KioSoft) is a growing hardware/software company providing turnkey custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. KioSoft has operations in the United States, Canada, China, Korea, and authorized dealers worldwide. The company's strength lies in its ability to provide a comprehensive blend of superior technology and customized software solutions. These range from the most basic machine interfaces to custom applications to branding to complex networking solutions. We are looking for a highly motivated, and trainable individual with drive and determination to help us provide high quality customer service to our client base. We strive to maintain a professional, yet relaxed working environment while providing room for growth. Main Duties and Responsibilities Proactively engage clients to drive product adoption and optimal product experiences Develop & maintain relationships with key customer Manage client and project communications Be a leader driving the project plan and sharing best practices of how your customers can mobilize adoption of KioSoft products Track customer usage metrics and respond to any customer deployment or product issues Create and deliver Executive Business Reviews on a regular cadence Take ownership of customer questions, respond in a timely manner, and work with cross-functional teams to document problem resolution steps Manage escalations and expectations for both the client and internal personnel Take ownership of the entire onboarding process for each client Facilitate a smooth hand-over from sales to service Create and manage the scope and timeline of rollout, alongside customer expectations Coordinate with Training team to train customer's staff and relevant partners on how to use KioSoft products Create and share materials to support internal and external marketing Advocate for the customer, champion their success, drive renewals and expansions Drive client and user adoption of product features to achieve the customer's goals Collaborating with the Customer Success team to build a thriving department and foster the overall success of KioSoft and the associations we serve Advocating for the ongoing needs and goals of the customer internally - gathering feedback from customers and understanding both how to meet them where they are and also how to help get them where they want to go Qualifications A strong desire to use your job and mind to further lifelong learning Bachelor's degree or equivalent 3-5 years of experience in account management, customer success, and/or project management Experience with technology and able to learn new technologies quickly; ideally familiar with SaaS application support requirements Customer-focused, enthusiastic, positive and service-oriented Ability to prioritize, multi-task, and perform effectively under pressure Skilled at problem-solving, decision making, negotiations, and ability to navigate challenging situations in a professional manner Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization including the C-suite Please Note: We are an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted.

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who we are: We Are Modernizing Medicine (WAMM)! We're a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany. ModMed is hiring a driven Customer Success Manager to join our positive, passionate, and high-performing Strategic Customer Success team, focused on being the trusted advisor by proactively identifying opportunities, managing escalations, and executing key lifecycle milestones. This is an exciting opportunity to understand customers' business goals and advocate on their behalf by proactively identifying risk(s) and collaborating internally to deliver solutions and identify appropriate upsell opportunities within a fast-paced Healthcare IT company that is truly Modernizing Medicine! The CSM will be held accountable for articulating the value of our SaaS cloud platform while driving customer engagement and adoption. Your Role: Serve as the primary point of contact and trusted advisor for assigned customers, ensuring ongoing success and satisfaction. Strategically manage and execute client renewals, including annual uplift discussions. Evaluate customer needs and activities to provide personalized recommendations and consultative support. Escalate and manage issues that impact customer experience, adoption, and success. Proactively identify areas where ModMed solutions can address inefficiencies or improve workflows. Lead and facilitate Quarterly and Annual Business Reviews (QBRs, ABRs), progress reports, and data-driven performance updates. Communicate effectively and consistently with internal teams and external stakeholders to ensure alignment and timely resolution of issues. Take ownership of customer success processes, including milestone execution and SOP adherence (e.g., EMA to EMA conversions, DDFE, license swaps). Leverage data and insights from ChurnZero, Qlik, Salesforce, and PowerBI to inform strategy and drive results. Create and update internal SOPs as needed to promote knowledge sharing and continuous improvement. Skills & Requirements: Bachelor's Degree, required. Master's Degree, preferred. 2-3+ years of relevant experience or equivalent combination of experience. Foundational knowledge of EMA (1 to 3 specialties), PM, and ModMed's ancillary products. Foundational understanding of Revenue Cycle Management (RCM) and Boost services. Proficient use of Salesforce, ChurnZero, PowerBI, Qlik, Jira, AskNicely, and Gainsight. Conversational knowledge of EMA to EMA (E2E) and EHR to EMA data conversions, including project duration. Understanding of the full client lifecycle and success metrics. Comfortable communicating with a range of practice POCs. Empathetic and approachable relationship builder. Excellent communication, presentation and teamwork skills. Organized, adaptable, and self-motivated. Results-oriented with a clear focus on KPIs and value-based selling. Travel required up to 10%. #LI-LM1 #REMOTE ModMed Benefits Highlight: At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (*************************). Please check senders' email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

Who Connecteam is: Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees. Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business. What is the Customer Success Manager role at Connecteam? As Connecteam's SMB Onboarding Manager, you will lead customers through their first and most critical phase with our product - onboarding. You'll partner with small and growing businesses to ensure they successfully adopt and implement Connecteam's solution, driving measurable value and setting the foundation for long-term success. Your main responsibilities will include Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs Guiding customers to quick wins that showcase the platform's value and increase adoption Ensuring customers establish strong usage habits that drive retention and satisfaction Identifying at-risk clients early and creating proactive strategies to mitigate churn Becoming the customer advocate within Connecteam, collaborating with Product, Development, and Customer Success teams to ensure customer needs are heard Continuously optimizing the onboarding process to improve efficiency, scalability, and customer experience Work days are Monday to Friday, during standard business hours Which qualifications you'll need: Fluent English (spoken and written) - MUST 1+ years of experience in SaaS onboarding, implementation, or customer-facing roles - MUST Experience working with SMB clients - strong advantage Strong presentation and training skills (remote and in-person) Tech-savvy with the ability to quickly learn and explain software solutions High level of organization and ability to manage multiple onboarding projects simultaneously A team player who thrives in a dynamic, fast-paced startup environment Positive attitude, empathy, and high energy! What We Offer: At Connecteam, we are committed to fostering a collaborative and innovative work environment. You will have the opportunity to make a meaningful impact on our clients' success while working alongside a dedicated and passionate team. We offer competitive compensation, professional development opportunities, and a vibrant company culture that values creativity and growth. If you are excited about the prospect of joining a forward-thinking company and driving client success, we encourage you to apply by submitting your resume and a cover letter outlining your relevant experience and motivations. Join us in our journey to empower clients and deliver exceptional value. Apply now! Benefits: Medical coverage. Insurance plan. Paid time off for vacation, sick days. Salary range: 70K-90K We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

Are you interested in driving customer success and the utilization of cutting edge, innovative products and analytical instruments? Do you thrive on defining team goals, driving customer engagement, and creating winning customer experiences? Do you love idea of helping customers and technical end users learn how to use new products, troubleshoot existing instruments, and improve sustainability of instruments? If you answered yes, let's discuss our Manager, Customer Support role today! Snapshot of What You'll Do: The Customer Support Manager leads the Customer Support organization unit which is responsible for the following functions: Customer Support: Providing the best possible technical support to our customers (sales subsidiaries and distribution partners), answering all service-related and standard questions concerning our products, passing on customer feedback and customer requirements to those responsible to sustainably improve product quality, and providing additional ideas for future product developments. Repair: Providing fast, high-quality, and cost-effective repairs for customers in-house. The Impact You'll Make: The Customer Support Manager has excellent troubleshooting skills, product knowledge, and engages with inter-company teams to drive successful initiatives. Job duties include: Ensuring every staff member receives the appropriate mentoring and development needed to be successful by conducting regularly scheduled meetings and providing enriching guidance and feedback Ensuring all service employees are properly trained and cross-trained on instruments by auditing trainings and providing feedback Ensuring all service employees are properly trained and cross-trained on support (email, web, CRM) by auditing interactions and providing feedback Monitoring customer service feedback and implementing and tracking improvements Managing the improvement process for OBF and warranty repair cases up to the final C1 quality notification Creating error statistics (notifications from customer sites) and informing the people responsible Maintaining constant communication and contact with staff to pass on information and to maintain an open, positive, cooperative, and productive work environment Performing repairs internally and supporting those responsible for service at the subsidiaries and sales partners Processing repairs and returns, and adjustment of in-house instruments Monitoring all projects assigned to department staff Managing staff schedules to ensure appropriate coverage to support organizational requirements The position requires up to 10% overnight travel domestically and internationally Ensuring compliance as appropriate with US Export Administration Regulations, and reporting any deviations to Compliance Officer or Administrator Planning and monitoring personnel capacities, cost centers, and internal orders Optimizing processes, workflows, and workplaces and maintaining order and tidiness in the customer support department All other duties as assigned Education and Experience The Customer Support Manager requires a combination of education, business understanding and good leadership, troubleshooting and communication skills. This role requires the following: Bachelor's Degree in Electronics, Mechanical Engineering, Chemistry, Physics or related field 7 years of experience in technical customer support 5 years of experience managing a team Strong customer service and communication skills Demonstrated ability to handle multiple tasks in a fast-paced environment Familiarity with SAP ERP, CRM or similar business process systems Preferred skills include: Master's Degree in Electronics, Mechanical Engineering, Chemistry, Physics or related field Competencies We Look For: The Customer Support Manager uses a variety of technical skills, industry knowledge and soft skills including: Commitment & Initiative: Leads according to the principles, vision and values of the organization Shows strong support and enthusiasm in their work assignments Launches projects timely, balances workloads and distributes work efficiently Communication & Emotional Intelligence: Provides clear instruction to employees, explains how product or process works, and is available to answer any questions that may arise Ability to get a point across, create a compelling presentation and get buy-in for ideas Inspires others to achieve better results and demonstrate emotional intelligence Collaboration & Teambuilding Works well with others on internal and external teams through interpersonal skills Creates cross-functional teams that utilize the highest skill levels and provide developmental opportunities Build rapport with other departments, build alliances and negotiates effectively Critical Thinking & Problem Solving: Approaches problem solving logically, researches options, avoids biases and focuses on meaningful data to draw the right conclusions even under pressure Effectively identifies challenging or complex issues, evaluates options, and resolves in the best interest of the organization Performs analysis to assess the needs of the department and creates a plan to meet the requirements Department Accountability & Capacity: Takes responsibility for all work activities and personal actions, follows through on commitments, and acknowledges and learns from mistakes Can fully explain job duties and projects for all direct staff and redistributes work effectively Can fully explain the scope, utilization, efficiency and value-added tasks of each employee Employee Management & Development: Demonstrates the ability to manage, lead and enable others Helps employees progress in their career by mentoring on a consistent basis Continuously clarifies responsibilities, priorities and expectations that align with company goals Goal Development & Execution: Identifies measurable opportunities for department and staff to improve Creates opportunities to stretch staff out of their comfort zone Puts into effect of a plan, order, or course of action with a certain degree of immediacy or urgency and does not hesitate or delay moving forward Integrity & Financial Acumen: Behaves honorably and ethically, is truthful and can be trusted Understands and monitors the financial aspects including wages, allocations and expenses within area of responsibility Uses sound judgement in decision making regarding financial matters Quality & Innovation: Works to the highest of quality standards by anticipating problems, testing and checking their work, and pays close attention to detail Continuously looks for way to improve quality within their department and offers suggestions to others areas Creates new and better ways for the organization to be successful while adapting to change and engaging in continuous learning to promote the growth of the individual and the organization. Time Management & Dependability Ability to achieve desired results within given time frames and decide between conflicting priorities Shows up to work on time and is fully utilized and accounted for during work hours Is relied upon and available when additional time and effort is required Supervision Exercised This role has supervisory responsibilities for 5 or more employees and participates in multiple projects and cross functional teams. Physical Requirements & Working Conditions While performing the duties of this position, the employee is regularly required to sit, stand, walk, observe, communicate and handle items such as computers, machinery and other equipment. The employee must occasionally lift and/or move up to 20 pounds. Position requires the ability to obtain a Passport for international travel. In regards to organizational issues, the employee will comply with the regulations set forward in the Anton Paar Employee Handbook, except if otherwise stated. Anton Paar QuantaTec Inc. is an Equal Opportunity Employer. Employment opportunities at Anton Paar QuantaTec Inc. are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to: age, race, color, religion, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity, national origin, genetic information, sickle cell trait, marital status, disability, veteran status or any other characteristic protected by law. #LI-JM2