Customer success manager jobs in Michigan - 2,304 jobs

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. **Job Responsibilities:** + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. **Qualifications:** + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. + Proven relationship management skills demonstrating a comfort level and effectiveness in seeking out and establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies + Demonstrate effective oral and written presentation and communication skills, with the ability to influence internal and external partners. + Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance. + Ability to effectively present products, technical solutions, and financials to clients in a strategic manner. + Must be able to work in a virtual environment + Ability to effectively influence and manage change and display solid leadership skills. + Sells with integrity, in alignment with compliance and internal partner business requirements. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023645

We're growing-and looking for a creative problem-solver to grow with us! Image360 is hiring a client-focused Account Manager to help businesses turn bold ideas into powerful visual experiences. If you thrive in a fast-paced environment, love building relationships, and want to be part of a team that transforms concepts into custom signage and graphics, we'd love to hear from you. About the Role: The Account Manager will serve as the primary liaison between the company and its key clients, ensuring the delivery of exceptional service and fostering long-term relationships. This role focuses on managing large accounts, driving account development, and identifying opportunities for new business growth within assigned territories. The successful candidate will be responsible for understanding client needs, coordinating internal resources, and delivering tailored solutions that align with client objectives. By maintaining a deep knowledge of the market and competitive landscape, the Account Manager will contribute to the company's strategic sales goals and revenue targets. Ultimately, this position is critical in sustaining customer satisfaction, expanding account portfolios, and supporting regional sales initiatives at IMAGE360. Plymouth. Minimum Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field. Minimum of 3 years of experience in account management or sales, preferably handling large or national accounts. Proven track record of meeting or exceeding sales targets and managing key customer relationships. Strong communication and negotiation skills with the ability to influence decision-makers. Proficiency in CRM software and Microsoft Office Suite. Preferred Qualifications: Exceptional organizational skills with the ability to manage multiple client projects, timelines, and deliverables simultaneously Proven ability to act as a liaison between clients and internal teams, especially installation crews, ensuring clear communication and smooth execution Strong attention to detail when coordinating project specs, site requirements, and installation logistics Ability to anticipate client needs and proactively communicate updates or changes to production and installation teams Experience scheduling and tracking installations, ensuring deadlines are met and quality standards are upheld Comfortable working in a fast-paced environment with shifting priorities and client demands Responsibilities: Manage and grow large and key customer accounts by building strong, trust-based relationships. Develop and execute account plans to achieve sales targets and maximize revenue opportunities. Identify and pursue new business development opportunities within existing and prospective accounts. Collaborate with inside sales and cross-functional teams to ensure seamless service delivery and customer satisfaction. Monitor market trends and competitor activities to proactively address client needs and maintain a competitive edge. Prepare and present regular reports on account status, sales forecasts, and pipeline development to senior management. Negotiate contracts and pricing agreements in alignment with company policies and client expectations Work environment Professional corporate and team-oriented environment. Onsite work 5 days a week with travel to customer sites when required. Physical demands Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times Standard business hours although some overtime may be required to meet deadlines or manage unexpected issues Travel required Regular travel to customer site - mainly Southeast Michigan.

Serve as Export Control Subject Matter Expert (SME), providing authoritative guidance on U.S. export regulations (EAR, ITAR) and supporting global manufacturing Fortune 500 company's global compliance strategy. Develop and maintain global export control standards, monitor legal/regulatory changes, and assess their impact on business operations worldwide. Conduct audits, health checks, and risk analysis while advising business units, central departments, and authorities on compliance requirements. Require 8+ years of export control experience, a law or associate degree, strong analytical and communication skills, and proven ability to influence and collaborate across all organizational levels. Opportunity to shape global export control processes in a dynamic, international environment with exposure to cross-border regulations and strategic decision-making.

DescriptionGenesis Community Engagement Manager Compensation: $120,000.00-$149,000.00 Benefits Offered: Vision, Medical, Life, Dental, 401K (Range applies to US candidates only) + Benefits/Variable Comp/Equity. Range may vary based on experience. Employment Type: Full-Time Summary The Genesis Community Engagement Manager is a subject matter expert for Genesis, responsible for driving adoption and use of the Genesis framework for solution creation. This role fosters collaboration across internal OneStream organizations and acts as an external liaison for customers and partners, supporting Genesis-centric development and ensuring alignment with OneStream standards. Primary Duties and Responsibilities Engage with partners and internal stakeholders (PreSales, Consultants, Product and Engineering personnel) to evangelize a Genesis-first development strategy. Maintain engagement with individuals outside Product & Engineering regarding Genesis block development priorities and standards. Aid in scaling Genesis block development efforts to support organizational growth by prioritizing Genesis content within Product and Engineering. Support communication efforts to educate the OneStream ecosystem on block development, governance, and process. Collaborate on compiling Genesis block development standards with Product, Engineering, and Solution Network leadership. Support delivery of toolkits (Solution Packaging Kit, Productization Playbook, etc.) to enable partners to develop with Genesis, including use cases and custom page integrations. Communicate Genesis roadmap to internal and external communities, including development partners. Collaborate with cross-functional stakeholders to build, update, and deliver toolkits, ensuring alignment with leadership priorities. Contribute to commercialization efforts by supporting Genesis-related release activities and collaborating with key team members. Support Genesis partner enablement, coordinate feedback, and provide inputs to the roadmap. Required Education and Experience Bachelor's degree in Business, Computer Science, Education, or related field; or equivalent practical experience. 5+ years of professional experience in enterprise software or SaaS environments. 2+ years in enablement, technical training, or solution/product evangelism roles. Proven experience working with cross-functional teams and contributing to product vision or standards. Experience facilitating technical workshops, demos, or product education sessions for mixed audiences. Understanding of platform architecture, reusable components, and modular design (low-code/no-code experience is a plus). Exceptional communication and storytelling abilities; comfortable translating technical concepts for non-technical audiences. Familiarity with OneStream platform or similar EPM/CPM solutions. Experience influencing without authority and driving adoption through engagement. Preferred Education and Experience Experience working with partner ecosystems or developer communities in an enterprise SaaS environment. Experience with commercialization of platform or marketplace offerings. Prior success scaling technical enablement or evangelism programs. Knowledge, Skills, and Abilities Ability to anticipate needs, see the big picture, and align cross-functional efforts. Strong interpersonal skills; able to influence and engage at all levels. Skilled at convening diverse groups, leading discussions, and driving consensus. Understands platform architecture and the software development lifecycle. Experience managing ongoing initiatives with multiple stakeholders. Excellent storytelling and presentation skills to inform, inspire, and align. Thrive in a fast-paced, evolving environment with changing priorities. Supervisory Responsibilities This role has no direct supervisory responsibilities. Travel Limited travel required. Physical/Visual/Mental Demands Regularly required to hear and speak effectively, reach with hands and arms, and make repetitive movements such as typing or writing. Mostly sedentary, involving sitting and/or standing; may occasionally lift/move up to 10-25 pounds. Must be able to understand, remember, and apply oral/written instructions, apply common sense, and organize/prioritize responsibilities. Reasonable accommodation may be made for individuals with disabilities. Work Authorization/Security Clearance Must be legally authorized to work in the country of the job position as a precondition of employment. Other Duties Employees must adhere to OneStream's Corporate, Departmental & Information Security policies, including Acceptable Use and Privacy policies, and complete required annual training in a timely manner. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may change at any time with or without notice. Equal Opportunity Statement Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. #LI-Remote #LI-KA1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit *************************** for more information. The Neurology Account Manager will possess a high level of clinical aptitude and authentic empathy for patients and caregivers while establishing solution seeking partnerships with all key stakeholders who support these patients and families. Along with executing all promotional activity in their geography; they will have a key role in developing and executing the corporate strategy; strategically working with cross functional leadership; accurately analyzing key business drivers and trends; building effective cross-functional and cross-regional partnerships; and ensuring execution of their business plan. In addition, the Neurology Account Manager will also work closely with local and regional patient advocacy groups and disease state awareness foundations. The position requires adaptability and the capacity to find success through ambiguity, problem solve and to see projects through to their end in a flexible and innovative manner. Responsibilities: Demonstrate high performance driven by common values of trust, respect, and commitment to winning the right way (culture of compliance) Contributes to the development and implementation of key sales enablers, in collaboration with internal and external partners: Customer Targeting & Sales Territory/Region/Area Alignment Local market plan development at the territory level Establishes strong relationships with key customers, KOL's and epilepsy centers within local market Identifies and establishes strong relationships with emerging thought leaders and customers; demonstrated ability to recognize and devote the necessary amount of time and resources needed to engage with HCPs Fosters an entrepreneurial spirit with a focus on ownership and accountability to maximize individual and Company goals, establishes open and honest communication with peers and senior leadership Demonstrates expert knowledge of product, customer base (HCP and patients), business strategy and competitive environment; stays abreast of key market access issues/trends Possesses an entrepreneurial approach with a focus on ownership and accountability to maximize individual and Company goals, and establishes open and honest communication with Jazz Pharmaceutical colleagues, peers, and senior leadership Maintains exceptional knowledge of: disease state, product, customer, rare/orphan drug market, epilepsy market, competitive products and the broader healthcare market place Collaborates with cross functional field leaders (Market Access, Patient Services, etc.) to achieve shared business objectives in a compliant manner Ability to analyze, interpret and leverage data including sales analytics, CRM reports, business statistics and customer feedback that provides an information framework for the development of strategic business plans Responsible for the financial management of monetary resources inclusive but not limited to promotional and T&E budgets in a manner consistent with all Jazz Pharmaceutical compliance policies Conducts business in accordance with all regulations and within Company policy, procedure, and ethical standards Qualifications: Bachelor of Arts or Bachelor of Science degree from a 4-year accredited University or College Minimum 5 years of biotech/pharmaceutical experience Successful biotech/pharma product launch experience with a documented track record of exceeding goals Specialty pharmaceutical sales experience required Working in an individual contributor role with demonstrated account management skills Demonstrated business acumen and a track record of sustained performance in exceeding territory goals Proven experience working within institutions calling on interdisciplinary care teams and within private practice settings Strong analytical skills with the proven ability to effectively analyze data and appropriately integrate into strategic planning Account Management experience preferred High learning agility and demonstrated scientific acumen Outstanding customer relationship, interpersonal and communication skills with the ability to effectively work with diverse audiences and influence cross functionally Must have excellent communication skills (verbal and written) Highly proficient in Microsoft Office (Word, Excel, Power Point, Outlook, CRM) Travel: Ability to travel up to 40% with a history of covering large geographic areas Some travel and attendance on evenings and weekends for regional and national meetings, conferences and advocacy support events Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. FOR US BASED CANDIDATES ONLY Jazz Pharmaceuticals, Inc. is committed to fair and equitable compensation practices and we strive to provide employees with total compensation packages that are market competitive. For this role, the full and complete base pay range is: $116,800.00 - $175,200.00 Individual compensation paid within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, and other pertinent factors. The goal is to ensure fair and competitive compensation aligned with the candidate's expertise and contributions, within the established pay framework and our Total Compensation philosophy. Internal equity considerations will also influence individual base pay decisions. This range will be reviewed on a regular basis. At Jazz, your base pay is only one part of your total compensation package. The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz's Long Term Equity Incentive Plan. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, 401k retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .

Knauf Insulation North America is the world's fastest-growing insulation manufacturer. We are wholly committed to the conservation of the environment while also sustainably developing and manufacturing a comprehensive line of acoustical fiberglass insulation for residential, commercial, industrial, marine, OEM and metal building applications, using post-consumer recycled materials. We welcome passionate and creative individuals who thrive in an entrepreneurial, collaborative and ever-changing environment. Our benefits go beyond just providing coverage. We're committed to the whole you - your health, wealth, peace of mind, self and community. Our benefits include: Free on-site Health Care Facility Medical, Dental, Vision - starting on day one! Virtual Medical Services Fertility and adoption benefits 401(k) Retirement Plan (earn 100% matching on your first 6% contribution and fully vested day one) Paid parental leave Paid family leave Company provided Salay Continuance (Short- term Disability) Company paid life insurance Paid Time Off (PTO) Paid Holidays Vacation Tuition Reimbursement Employee Assistance Program (EAP) Plus, more! Growth opportunities are available! Apply online or contact us to hear why our employees appreciate being part of the Knauf family! About the Role: Join Knauf as the leader of our Customer Experience and Service Operations, where you'll shape how customers experience us from first order through ongoing partnership. You'll set the strategy and own the performance for order entry, order management, claims, and customer communications-using data to improve speed, quality, and consistency at scale. As a visible, hands-on leader, you'll mentor a high-performing team, streamline processes, and introduce smarter tools that make work easier for employees and customers alike. You'll partner closely with Sales, Supply Chain, Logistics, IT, Finance, and Manufacturing, and serve as a senior point of contact for strategic customers-bringing the voice of the customer into every decision. If you're energized by setting direction, delivering measurable results, and elevating the customer journey, this role offers the autonomy and impact you're looking for. Integrity, vision, professionalism, and passion are core to success here. Responsibilities Strategic Leadership Set the strategic direction for Customer Service in alignment with Knauf's business objectives and growth plans. Develop, improve, and implement service strategies, policies, procedures, and standards that elevate quality, productivity, and profitability. Define and manage KPIs for order entry and management, response time, issue resolution, and customer satisfaction, link performance to financial outcomes. Define what “best-in-class” looks like for Knauf through benchmarking and customer insights and hold the organization accountable for meeting those standards. Lead customer-focused initiatives that increase satisfaction, loyalty, and retention while supporting commercial goals. Operational Excellence Oversee end-to-end customer service operations, including order intake, order management, claims, and escalations; ensure standardized processes across businesses. Own the end-to-end claims process (e.g., freight damage/shortage, pricing disputes, credit/debit memos): establish policies and SOPs, approval matrices, documentation standards, and SLAs to ensure timely, accurate resolution and cost recovery; partner with Quality, Logistics, Sales, and Finance on root-cause prevention. Standardize order processes across businesses and implement continuous improvement to reduce errors and cycle times. Implement and optimize digital tools (ERP/CRM/analytics/knowledge base/self-service) to enhance visibility, efficiency, and customer experience. Handle complex and escalated customer service issues promptly and professionally. Establish and maintain Freight and Fuel Policies and updates; ensure clear communication of brand identity and corporate position. Serve as the senior Customer Service point of contact; maintain oversight of the phone system with effective tiered escalation and swift resolution. Collaborate cross-functionally to improve forecast accuracy, on-time delivery, fill rates, inventory allocation, and invoice accuracy. Ensure adherence to SOPs, SLAs, and compliance requirements; hold teams accountable for process compliance, quality, and continuous improvement. Perform other duties as assigned. Performance Management and Analytics Develop and track team and individual KPIs; coach for performance and implement corrective actions where needed. Benchmark KPIs against best-in-class standards; hold individuals and teams accountable via dashboards, reviews, and corrective action plans to achieve targets. Monitor service performance, customer satisfaction, claims and financial results; standardize reporting cadences and executive dashboards to drive decisions. Continuous Improvement Lead and drive cross-functional continuous improvement initiatives by proactively identifying opportunities to streamline order management and customer service processes, minimizing errors and inefficiencies. Champion process optimization efforts by deploying formal continuous improvement processes (ex. Lean Management) to identify root causes, address recurring issues and enhance operational performance. Monitor, analyze, and act on customer feedback and performance metrics to implement targeted enhancements, elevate service quality, and foster a culture of innovation and accountability across the team. Team Leadership Build, mentor, and retain a high-performing team of supervisors, claims managers, and customer service representatives. Directly manage the Claims Manager and Supervisors, including coaching, workload prioritization, performance management, and career development aligned to SLAs and quality standards. Set clear expectations and hold the team accountable to best-in-class service standards, KPIs, and compliant processes through regular coaching, feedback, and performance reviews. Foster a culture of safety, accountability, customer-first thinking, and continuous improvement. Develop and implement training programs to strengthen technical expertise, systems proficiency, call control, order management, and communication skills. Ensure succession planning, workforce development, and talent retention to support growth and resilience. Serve as the key backup to Customer Service Managers and Supervisors, providing day-to-day coverage for approvals, escalations, scheduling/workforce planning, and operational decision-making during absences or peak demand. Drives the highest levels of employee retention and engagement to ensure a sustainable workforce. Fosters a culture of innovation, collaboration, and accountability within the organization. Instills an environment of inclusion, where all employees feel that they can contribute and impact the company in a positive manner. Customer Engagement and Commercial Partnership Sponsor relationships for strategic customers, ensuring high-quality lifecycle support and proactive issue avoidance. Partner with Sales and Commercial teams to support audits, training, planning, business reviews, product availability, etc.; balance customer satisfaction with business performance. Drive initiatives that improve NPS/CSAT and enhance order management. Risk Management Ensure adherence to policies, customer messaging, service guidelines, freight and fuel updates, availability, and compliance requirements Qualifications Education: Bachelor's Degree in Business Administration or related field Experience: Minimum 5 years of experience in Customer Service, Product Management, or a similar customer-facing leadership role; manufacturing background preferred Knowledge, Skills and Abilities: Proficiency with Microsoft Office, ERP/MRP systems (SAP preferred), Salesforce, and Tableau. Strong administrative, organizational, communication, and people-leadership skills. Excellent mathematical, analytical, and problem-solving abilities; adept at objection handling and root-cause analysis. Proven expertise in call control, order management, time management, and documentation. Strategic thinker with demonstrated ability to set direction, execute, and deliver outcomes. Strong understanding of sales principles, methods, and strategies; ability to balance customer needs with business goals. Up-to-date awareness of industry trends and customer service best practices. Exceptional verbal presentation, active listening, and written communication skills. Highly motivated, hands-on, self-starter with strong attention to detail and follow-through. It is the policy of Knauf Insulation to provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status or any other protected characteristic prohibited by applicable law. Not ready to apply? Connect with us for general consideration.

Our world needs ideas! As one of the world's most research-intensive chemical companies, we have been developing leading solutions for numerous sectors - from construction to photovoltaics and cosmetics to rubber - for over 100 years. We have a global presence with production sites on three continents and about 14,500 employees from 70 nations. WACKER SILICONES is one of the world's biggest silicone manufacturers with silicone-based system solutions and over 3,000 different products. At our Home Office site, we are currently looking for aSales Manager to join our growing team. This position will manage and grow revenue and profitability for assigned group of accounts and/or geography according to the strategy of the Coatings and Construction Team which are reflected in the individual MBOs. Prospect for new customers and new opportunities. Support commercialization of new product developments. Particular focus is on Coatings and Construction Chemicals. Key aspects are relationship management, prospecting, opportunity management, forecasting, communication skills, consultative selling, versatility and collecting/reporting market information. Job Responsibilities Proactively identify, establish and maintain relationships with key decision-makers at all levels and document account interactions. Understand significant changes in customer demands Grow and manage sales opportunities on a timely basis using the CRM system Building technical knowledge of products and Industry needs. Support the introduction of new products to relevant markets and to new customers Establish, maintain and document market knowledge Maintain & execute customer development plans for key customers Job Qualifications BS Degree in a relevant technical field (eg Chemistry, Chemical Engineering, Material Sciences) 6+ years of sales experience in a chemical industry preferably with experience in silicones Experience working in a team environment in a B2B enterprise is required Strong networking skills with co-workers, prospects and customers Professional communication skills both written, oral and especially listening Solid knowledge of CRM (Salesforce preferred) and ERP (SAP preferred) systems Proven ability to self-start and work with minimal supervision High degree of professionalism and business ethics Works from home office (preference Dallas, Houston, Charlotte, Atlanta Areas- close to major airport) - up to 50% domestic travel WACKER, as an innovative chemical company, makes a vital contribution toward improving the quality of life around the world by developing intelligent solutions for sustainable growth. Our culture focuses on building and retaining diverse and inclusive teams. WACKER offers a great work environment, professional development, challenging careers, competitive benefit offerings and beyond through giving back to our communities. Be part of our WACKER family, across all nations! We are looking forward to your online application at *************** Reference Code:30403 #LI-CE1 The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. A minimum requirement for this US-based position is the ability to work legally in the United States on a permanent unrestricted basis. Visa sponsorship is not available for this position, including for any type of US permanent residency (e.g., for a Green card). WACKER is proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation,gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

ESSENTIAL DUTIES AND RESPONSIBILITIES Play an integral part in the client services process. Collaborate with our Client Services technical and Cyber Defense teams ensure the client's needs are understood and the customer's objectives are implemented.  Assist in managing client relationships by conducting monthly meetings, technical strategy sessions etc.,  Assist with cost and revenue analysis of assigned clients.  Foster meaningful relationships alongside delivering technical expertise to our clients.  Assist in addressing service challenges  Assist in providing strategic advisement for the clients' business objectives to ensure a progressive partnership.  Must have Autotask experience  Coordinate infrastructure and security assessment and conversion projects.  Support consulting on various aspects of LAN/WAN administration both on-site and remotely.  Working with internal teams and assisting in business development initiatives.  Assist in sales process in an effort to add more clients for ATS.  On-call availability to the clients and ATS team. SUPERVISORY RESPONSIBILITIES No EDUCATION AND/OR WORK REQUIREMENTS  Associates degree in a related field or equivalent work experience is a must.  Bachelor's degree preferred but not required  Microsoft, Cisco, VMware or other technical certifications a plus.  Excellent analytical skills with good verbal/written communication and negotiation skills.  Knowledge of technical services, preferably in the MSP and/or MSSP segment.  Functional experience in managing customer escalations and incident response  Qualified candidates need to be a self-starter and able to operate in a highly dynamic environment.

Job DescriptionDescription: JB Cutting Inc. is a nationally preferred thermofoil door manufacturer in the home storage, kitchen, and bath industries. As a 2nd generation family-owned company our mission is to build an exceptional team that is committed to delivering the highest quality products and services to our customers. We strive to provide a structured, fast-paced, engaging, “all hands-on deck” environment where initiative is recognized, and hard work is rewarded. We are a growing company with great career opportunities. Join our team of dedicated and knowledgeable associates today! Applicants must submit their resume for consideration. Due to the volume of applications being received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of JB Cutting. Position Summary: Our rapidly expanding team is hiring a full-time Customer Service Representative for our Mt. Clemens facility. This is a detail oriented, customer-faced position where focus is a must! Responsibilities: Your work will include, but not be limited to: · Reviewing and processing incoming orders. (Leading to a minimum of 35 orders/quotes per day with a turnaround time of, at most, 2 hours from receipt of order) · Delivering excellent partner service through timely and accurate processing orders, exceptional communication with customers, and coordination with other departments to resolve inquiries. · Build and maintain partner loyalty by providing prompt and friendly service. · Establish and cultivate cooperative working relationships with new and existing customers. · Provide and assist with technical information to process orders accurately. · Work to get information needed to release orders to Production. · Support sales in a variety of administrative tasks as needed. · Present oneself as a positive role model to the company. · Participation in daily team meetings. · Perform tasks in accordance with company policies and procedures. Benefits/Perks Offered: · Insurance: Health/Dental/Vision · HSA with company match optional · Other Voluntary Insurance (STD, LTD, LIFE, AD&D etc.) · Paid Holidays & Paid Time Off (following 90 days of employment) · Eligible for approved overtime · 401K with company match · Annual Profit Sharing Schedule: · 8-hour shift · Day shift · Monday to Friday · Overtime · Weekend availability Education: · Associate (Preferred) Experience: · Microsoft Excel: 4 years (Preferred) · Google Docs: 4 years (Preferred) · Customer Service: 4 years (Preferred) · Data entry: 3 years (Required) JB Cutting is an Equal Opportunity Employer, committed to a diverse workplace. Requirements: Required Qualifications: · Associates or Bachelors Degree preferred but not required . · Strong written and verbal communication skills, including professional phone etiquette. · Commitment to excellent customer service with a positive personality and “can do” attitude. · Strong analytical, problem-solving, and decision-making skills are necessary for specialized order entry and processing. · A self-starter who shows initiative and can work with minimal supervision. · The desire to work in a collaborative environment as a “team player”, who will embrace innovation and change. · Responsible individual, with an impeccable work ethic. · Detail-oriented individual who is highly organized, accountable, and innovative. · Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.) and basic product offerings. · Coachable attitude with a drive to learn new skill sets, set goals, take on additional responsibilities and/or develop internally career wise. · Ability to learn technical information provided during on-the-job training. Bonus If You Have … · Experience using ERP manufacturing software, such as Global Shop Solutions. · Knowledge of building industry materials, such as melamine, laminates, and cabinetry components.

Full-time Description JB Cutting Inc. is a nationally preferred thermofoil door manufacturer in the home storage, kitchen, and bath industries. As a 2nd generation family-owned company our mission is to build an exceptional team that is committed to delivering the highest quality products and services to our customers. We strive to provide a structured, fast-paced, engaging, “all hands-on deck” environment where initiative is recognized, and hard work is rewarded. We are a growing company with great career opportunities. Join our team of dedicated and knowledgeable associates today! Applicants must submit their resume for consideration. Due to the volume of applications being received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of JB Cutting. Position Summary: Our rapidly expanding team is hiring a full-time Customer Service Representative for our Mt. Clemens facility. This is a detail oriented, customer-faced position where focus is a must! Responsibilities: Your work will include, but not be limited to: · Reviewing and processing incoming orders. (Leading to a minimum of 35 orders/quotes per day with a turnaround time of, at most, 2 hours from receipt of order) · Delivering excellent partner service through timely and accurate processing orders, exceptional communication with customers, and coordination with other departments to resolve inquiries. · Build and maintain partner loyalty by providing prompt and friendly service. · Establish and cultivate cooperative working relationships with new and existing customers. · Provide and assist with technical information to process orders accurately. · Work to get information needed to release orders to Production. · Support sales in a variety of administrative tasks as needed. · Present oneself as a positive role model to the company. · Participation in daily team meetings. · Perform tasks in accordance with company policies and procedures. Benefits/Perks Offered: · Insurance: Health/Dental/Vision · HSA with company match optional · Other Voluntary Insurance (STD, LTD, LIFE, AD&D etc.) · Paid Holidays & Paid Time Off (following 90 days of employment) · Eligible for approved overtime · 401K with company match · Annual Profit Sharing Schedule: · 8-hour shift · Day shift · Monday to Friday · Overtime · Weekend availability Education: · Associate (Preferred) Experience: · Microsoft Excel: 4 years (Preferred) · Google Docs: 4 years (Preferred) · Customer Service: 4 years (Preferred) · Data entry: 3 years (Required) JB Cutting is an Equal Opportunity Employer, committed to a diverse workplace. Requirements Required Qualifications: · Associates or Bachelors Degree preferred but not required . · Strong written and verbal communication skills, including professional phone etiquette. · Commitment to excellent customer service with a positive personality and “can do” attitude. · Strong analytical, problem-solving, and decision-making skills are necessary for specialized order entry and processing. · A self-starter who shows initiative and can work with minimal supervision. · The desire to work in a collaborative environment as a “team player”, who will embrace innovation and change. · Responsible individual, with an impeccable work ethic. · Detail-oriented individual who is highly organized, accountable, and innovative. · Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.) and basic product offerings. · Coachable attitude with a drive to learn new skill sets, set goals, take on additional responsibilities and/or develop internally career wise. · Ability to learn technical information provided during on-the-job training. Bonus If You Have … · Experience using ERP manufacturing software, such as Global Shop Solutions. · Knowledge of building industry materials, such as melamine, laminates, and cabinetry components. Salary Description $19-$21

As a Customer Success Manager on the Commercial team, you will be responsible for leading consultative conversations, participating in business reviews, analyzing key performance metrics, and ensuring our clients' ongoing success. You will become an industry expert with a focus on the Talent Acquisition (TA) space and work to establish yourself as a trusted advisor. Equipped with leading industry tools including Gainsight, you'll guide customers on product and industry best practices, and help to continually update mutual success plans. You'll also provide forecast reporting. With the support of internal cross-functional teams, you'll provide superior experiences resulting in a high rate of renewals. **About Us** When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. **Responsibilities** + Successfully complete company training programs to build expertise in the iCIMS Talent Cloud products and TA industry. + Partner with cross-functional teams including account management and professional services to understand customer business objectives, products purchased, challenges, hiring strategy and maturity, technology stack, and more. + Leverage Gainsight and analytics platforms to build a deep understanding of customer adoption, data insights, and process while understanding overall account health. + Collaborate with the Account Manager to support the business review process by providing relevant account data. + Partner internally on the overall customer journey to ensure customer satisfaction. This may include supporting a customer with questions about the solutions, providing best practices, conducting product deep dives, and routing questions to the appropriate resource. + Support customer understanding of the iCIMS support model and training resources to drive proficiency and self-service capability. + Effectively prioritize customer projects to ensure achievement of SLAs while keeping internal partners informed. **Qualifications** + 1-2 years experience in a customer facing role for a solutions-based organization with accountability for customer support, renewals, expansion, or training, or experience in a talent acquisition/human resources role. + A passion for assisting customers solve business issues with advanced technology solutions. + Ability to use data and analytics to create practical insights to build customer strategic plans. + Experience forming relationships with multiple customer personas to align business goals to technology strategy and support their continued success. + Ability to prioritize competing requests from customers, partnering internally with key collaborators to ensure success. **EEO Statement** iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at ***************** . **Compensation and Benefits** We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period. The anticipated base pay range for this position is ($55,000-$57,000). Additional compensation may include quarterly commissions, as applicable. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: ***********************************

Job Description Job Title: Customer Success Pro Solutions Manager Department: Compliance Reports To: Director of Compliance Employment Type: Full-time Job Summary: As a Customer Success Pro Solutions Manager, you will lead a team of Pharmacy Pro professionals to ensure exceptional client experiences, drive product adoption and maximize customer value across a large portfolio of small-to-mid-sized pharmacy customers. OneScan Pharmacy Pro is our SAAS solution for pharmacy dispensers with smaller footprints. You will be the primary point of contact for our larger Pro clients, building strong relationships, developing strategies that enhance customer satisfaction, retention and growth while aligning with organizations goals. For our smaller Pro clients, you will ensure your team is providing exceptional customer service, troubleshooting problems, and escalating issues when necessary to ensure customer satisfaction. This role is operationally focused and scale-driven, and requires strong communication and problem-solving skills, as well as a dedication and solution focused mindset to helping our Pharmacy Pro customers succeed with our software solutions. Key Responsibilities: Recruit, train, mentor, and manage a high-performing Customer Success Pro Solutions team operating in a high-volume, at-scale environment. Create standardized playbooks and workflows for team to utilize as Set clear goals, KPIs, and performance standards for the team. Foster a culture of collaboration, accountability, and continuous improvement. Design and implement scalable processes for onboarding, adoption, and retention. Provide escalation support to Pharmacy Pro customers via phone, email, and chat, ensuring timely resolution of issues and a high level of customer satisfaction. Escalate complex or unresolved issues to our Solution Engineers, R&D or other relevant departments, as necessary Troubleshoot and diagnose software, scanners, and network issues related to our SaaS solutions, identifying root causes and implementing effective solutions. Document customer interactions, incidents, and resolutions in our ticketing system,maintaining detailed and accurate records. Collaborate with cross functional teams to share pharmacy customer feedback and insights, contributing to the continuous improvement of our products and services. Drive additional value by identifying additional opportunities for Pharmacy Pro Customer sales. Build strong relationships with key accounts and executive stakeholders. Act as a trusted advisor to customers, ensuring they achieve desired outcomes. Identify and build pharmacy training materials for Pharmacy Pro Customers. Qualifications: 5+ years of experience in customer success or account management with a strong capability in software/ technology operations 2+ years of experience leading teams responsible for high-volume customer portfolios or scaled service models. Strong problem solving and analytical skills, with the ability to troubleshoot and resolve technical issues effectively. 2+years of leadership experience managing teams Hands-on experience with automation, AI tools, or workflow optimization in Customer Success, Support, or Operations (e.g., ticket routing, knowledge management, proactive outreach, analytics). Working knowledge of operating systems, networking, and basic software troubleshooting techniques. Familiarity with SaaS solutions, cloud-based technologies, and common IT tools. Preferred Qualifications: Experience in the supply chain, logistics, or compliance industry. Proficiency in multiple languages. Excellent communication and interpersonal skills, with a customer-centric approach and the ability to empathize with users. Physical Requirements: Prolonged sitting for extended periods of time. Frequently use of hands and fingers for typing, mouse operation, and other computer-related tasks. About Us: Welcome to LSPedia, a global software (SaaS) leader at the forefront of traceability, compliance, and supply chain solutions, dedicated to empowering the pharmaceutical and healthcare industries. A Certified Women-Owned and Minority-Owned Business, recognized by Inc. Magazine as Best in Business in SaaS and a Top 5000 growth company, LSPedia is committed to securing the pharmaceutical supply chain and improving patient safety and operational efficiency every step of the way, from manufacture to the point of dispensing. Our cutting edge software solutions have earned the trust of major players in the pharmaceutical and healthcare sectors, including esteemed organizations such as the U.S. Department of Veterans Affairs, Cencora, Cardinal Health, and thousands more. We take pride in our commitment to delivering unparalleled traceability and compliance solutions that redefine industry standards.

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset. **This position is not available to residents of** **California** **.** **Responsibilities** **Customer Retention & Success** + Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention. + Conduct regular **account reviews** to assess customer goals, usage, and outcomes, providing actionable recommendations. + Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies. **Delivery Fulfillment** + **Facilitate service delivery** by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place. + Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers. + Partner with internal operations, instructors, and vendors to guarantee a seamless customer experience. **Account Operations** + Oversee the **day-to-day management** of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems. + Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met. + Develop and deliver account-level reporting on performance, usage, and ROI. **Growth & Lead Generation** + Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close. + Partner with Sales and Business Development to generate **qualified leads** and expand existing customer relationships. + Share customer insights and success stories to support marketing and sales initiatives. Perform miscellaneous duties as assigned **Behavioral Competencies** + Excellent written oral communication/presentation, and relationship-building skills + Strong project management and organizational skills, with the ability to juggle multiple priorities + Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen + High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics + Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business + Self-starter who provides creative and pragmatic solutions to business issues and problems + A positive, results-oriented attitude, with a sense of enthusiasm **Qualifications** + Experience in education, certification, training services, Cyber strongly preferred + Proficiency with CRM systems, reporting tools, and order processing workflows **Education and Work Experience** + Bachelor's degree in related field preferred, or equivalent work experience + 5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role **Physical and Mental Demands** + 25% travel required; this may increase where needed and may be required on short notice + Remain in a stationary position, often standing or sitting, for prolonged periods + Work extended hours when needed + Regular use of office equipment such as a computer/laptop and monitor computer screens **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _3 months ago_ _(10/21/2025 8:14 AM)_ **_Job ID_** _2025-2190_ **_\# of Openings_** _2_ **_Category_** _Sales_

Customer Success Manager "Customer Success" is the lifeblood of our business. We make software applications that are intended to make the lives of our sales and customer-facing teams easier and more productive. We are only successful if our customers are successful. We are looking for people that want to help our customers apply our technology to their business processes and do so in a collaborative, helpful, and enjoyable way. The Customer Success Manager (CSM) is a primary point of contact for our customers. They onboard our customers, check in throughout the year, work to increase user adoption, and aim for high levels of customer satisfaction in order to have them be a customer-for-life. This position requires excellent customer service skills and technical aptitude in troubleshooting software applications. We are looking to add a self-starter who loves helping teams solve challenges and is not afraid to go the extra mile to improve their skill set. An interest in enterprise software-as-a-service (SaaS) solutions (namely Salesforce), an obsession with providing the ultimate customer experience and the desire to be part of a fast-paced environment will make you an excellent addition to the Ascent Cloud family. Responsibilities Onboard new customers (and sometimes prospects) by configuring their system and providing them with an understanding of how to administer the solutions they purchased. Act as a primary point of contact for signed customers as their dedicated CSM. Manage your customer portfolio year-round, providing guidance, working to improve adoption and managing the renewal process. Act as a liaison between the customer and our sales organization as it pertains to licensing, working closely with that customer's Account Executive. The right individual will define new responsibilities and grow within the organization. Handle support requests from prospective and current customers. Assist prospects and customers with installation and configuration. Support other customer-facing teams (customer success, account management, sales) with technical backup as needed. Facilitate support calls and screen-shares with clients. Act as liaison between the development team and our customers. Occasionally participate in trade shows (e.g. Dreamforce, local Salesforce events) as a company representative and attend on-site customer visits. Qualifications 2-4 years relevant work experience. Salesforce experience is a MUST. Customer Success or Account Management experience preferred. Collaborative and positive team player. Technical know-how and attention to detail are mandatory. Excellent phone and teleconferencing (e.g. Zoom) presence. Creative problem solver and robust critical thinking prowess. Ability to develop relationships with our customers. Strong sense of curiosity and willingness to learn new technical skills. Exceptional verbal and written communication skills. Excellent organizational and follow-through skills are mandatory. Excitement and interest in the Force.com platform and the AppExchange.

Ceribell is a medical technology company focused on transforming the diagnosis and management of patients with serious neurological conditions. The Ceribell System is a novel, point-of-care electroencephalography (“EEG”) platform specifically designed to address the unmet needs of patients in the acute care setting, and is being used in hundreds of community hospitals, large academic facilities and major IDN's across the country. Our entire team is driven by a shared commitment to transforming the landscape of critical care through our rapid seizure detection technology, come join the movement! Position Overview Remote applicants will not fit the requirements. The Strategic Account Manager- Acct. Management is responsible for department expansions and new product launches within a region, with the existing Ceribell customer base into ED, ICU, Neonatal, and future indications.You will partner closely with the Clinical Account Manager (CAM), who identifies an opportunity for expansion into a new department, completes the discovery, and builds initial support. The candidate will then validates champion interest, cultivates the champion and budget, and completes the expansion, training, launch and post-launch activities. Will report to the RVP - Account Management, and requires travel ~70% of the time. Our ideal applicant will live near a major airport. M ust be based within the region. What You'll Do Driving New and Organic Growth Expand use of Ceribell to additional departments and indications within existing customer base. Work with the local Clinical Account Manager to expand Ceribell into new departments. Build advocacy and champions within facilities. Use hospital data to validate and build interest. Deliver formal presentations, peer to peer education, new physician training, and driving physician education within expansion opportunities. Responsible for upgrades and departmental expansion in the existing install base. Strong project management skill requirement to support new department launches. Clinical Training / Education Educate and train physicians, hospital personnel and/or office staff on the merits and proper clinical usage of company products. Become a clinical expert in use cases of Ceribell and relevant patient populations. Troubleshoot workflow solutions for departments as need arises Partner with clinicians to identify and establish protocols for patients at risk of seizure. Lead clinical teams through training sessions helping understand workflow and applications. Reporting and Administration Submit all required reports and training documentation on a timely basis Use Salesfoce.com to manage administrative task Ensure compliance with applicable laws, regulations, and Ceribell policies Works cross-functionally to ensure successful deployment of Ceribell products at customer locations. Ability to work within a field-based team and strong partnership with Territory Manager of respective region. What We're Looking For 7-10 years of recent critical care sales experience OR 5 years of med device or pharma experience in sales on top of RN clinical for over 3 yrs. Experience working with multiple key stakeholders (physicians, management, administration) or hospital-wide committee membership. Excellent Communicator, Relationship Builder, Creative & Effective Problem Solver, highly organized and ability to prioritize strategically. Ability to accurately assess and understand different stakeholders needs/wants. Process cross functional agendas and adjust strategy to achieve desired outcomes. Confidence and expertise required to effectively challenge the status quo and influence meaningful change through consensus building Driven & Coachable: innate desire to succeed; willing to seek out coaching, accept feedback and apply new skills supports measurable change Grit, high integrity • • Bonus points: start-up experience or experience working with disruptive technology, med device experience, neuro ICU clinical experience, sales experience. Compensation Range $185,000 - $185,000 USD A candidate's final salary offer will be based on their skills, education, work location and experience, and thus it may differ from the posted range. Compensation may also include bonuses consistent with Ceribell's corporate compensation plan. Note, the above description is not all-encompassing and Ceribell reserves the right to change or modify job duties and assignments at any time. In addition to your base compensation, Ceribell offers eligible employees the following: Performance-based incentive compensation (varies by role) Equity opportunities 100% Employer paid Health Benefits for Employees 50% - 70% Employer paid Health, Dental & Vision for dependents (depending on plan selection) 100% paid Life and Long-Term Disability Insurance 401(k) with a generous company match Employee Stock Purchase Plan (ESPP) with a discount Monthly cell phone stipend Flexible paid time off 13 Paid Holidays + 3 Company Wellness Days Excellent parental leave policy Fantastic culture with tremendous career advancement opportunities Joining a mission-minded organization! Application Deadline: Ongoing Equal Opportunity Employer Ceribell is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity or expression, national origin, age, marital status, disability, veteran status or any other characteristic protected by law. Any applicant with a disability who requires an accommodation during the application process should contact ******************* to request reasonable accommodation. Privacy Statement For information on how Ceribell processes personal data of job applicants, please review our Privacy Policy. Compliance Disclaimer If you believe this job posting is non-compliant, please submit a report to ******************. Please note that we will not respond to inquiries unrelated to job posting compliance.

Cybercrime is rising, reaching record highs in 2024. According to the FBI's IC3 report total losses exceeded $16 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts. Our technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind. We know we couldn't take on this challenge without our incredible team. We have been recognized as one of the Best Startups to Work for in Austin, made the Inc. 5000 list, and won Best Culture by Purpose Jobs two years in a row. We are guided by our core values and our vision of a world without wire fraud. We offer a dynamic work environment where you can contribute to meaningful impact and be part of a team dedicated to enhancing security and fighting fraud. CertifID is seeking an accomplished Senior Customer Success Manager (CSM). As Senior CSM, you are responsible for a blended portfolio of enterprise and mid-market customers, who you will support through the complete post-sale lifecycle. The more our customers adopt our solutions, the safer their businesses and the industry are against wire fraud; however, security has inherent friction and our customers' businesses are well-established in their operating rhythms. Your challenge is clear: help your customers see clearly that the value of our solutions is worth the change, and guide them proactively through that change-management. Responsibilities Own and manage a large portfolio of customers who range in size and complexity. Coordinate and lead all onboarding, business reviews, and establish cadence meetings across base to evaluate and review performance, align with customer priorities, drive adoption, and locate new opportunities to promote usage and adoption Leverage both customer live touchpoints and data to identify risks, managing and mitigating that risk proactively, as well as escalating quickly and effectively to internal teams for support Identify issues that impact customers and/or challenges in the business and provide thought leadership in finding a customer solution, recommendations to streamline existing processes and/or identify strong workarounds Identify expansion and upsell opportunities and partner with Account Management team to execute successful revenue growth and seamless renewals Serve as a subject matter expert on CertifID's products, providing strategic guidance and customer support. Meet or exceed retention goals and KPIs as established in our OKR process across your assigned portfolio by applying structured problem-solving and strategic guidance. Engage in and occasionally lead cross-functional work that enhances customer experience, informs roadmap priorities, and improves internal collaboration. Requirements 7+ years of experience in customer success Demonstrated proficiency and aptitude for leveraging CSPs and CRMs, Gainsight, Salesforce, etc. Demonstrated ability to establish strong relationships and trust with multiple customer stakeholders and business units, multithreading and establishing champions and advocates, including executives and C-Suite Proficiency in basic project management skills and approaches as they relate to customer-success work. Demonstrated strength of organizational skills with the ability to manage time and resources effectively across multiple projects simultaneously and set proper expectations. Exceptional communication and presentation skills, both verbal and written Proficiency in leveraging AI appropriately to accelerate and improve your own organizational and project-management processes Demonstrated ability to leverage customer data/analytics in support of tracking customer health, progress, and preparing customer-facing usage reporting Is willing to travel (up to ~25%) for customer meetings, industry events, and team meetings, and be willing to be on frequent video calls with customers and internal teams across all US time zones Familiarity with the title industry a plus, but not required Benefits Flexible vacation 12 company-paid holidays 10 paid sick days No work on your birthday Health, dental, and vision Insurance (including a $0 option) 401(k) with matching, and no waiting period Equity Life insurance Generous parental paid leave Wellness reimbursement of $300/year Remote worker reimbursement of $300/year Professional development reimbursement Competitive pay An award-winning culture Not sure if you check all the boxes? Apply anyway! We know that great talent comes in many forms, and we value potential just as much as experience. If you're excited about this role and believe you can grow into it, we'd love to hear from you. We're looking for people who are eager to learn, adapt, and solve challenges-so if that sounds like you, don't let a checklist hold you back! Change doesn't happen overnight, and the same goes for us here at CertifID. We PROGRESS collectively and individually as we grow, abiding by our core values. Protect the Customer, Raise the Bar, Operate with Urgency, Grow with Grit, Ride the Wave, Enthusiasm Spreads, Stay Connected, Send It.

LevelData Career Opportunity: Senior Customer Success Manager, State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, LevelData invites you to join our team as a Senior Customer Success Manager. We're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners. About Us: At LevelData, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team. Role Overview: As a Senior Customer Success Manager of State Implementations, you'll play a pivotal role in project managing and driving data excellence. Here's what we're seeking: GRR and NRR Impact: You're adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial. Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. Your experience navigating complex data landscapes sets you apart. SaaS Implementation Leadership: You're no stranger to leading complex implementations in a Software as a Service (SaaS) company. Your technical acumen and project management skills ensure successful rollouts. Qualifications: Bachelor's degree in a relevant field (Education, Data Science, Business, etc.) Proven track record of achieving GRR and NRR targets Experience working with state-level education systems or large-scale data environments Familiarity with SaaS implementation processes Why Join LevelData? Meaningful Impact: Your work directly influences education outcomes. Collaborative Culture: We value teamwork, transparency, and shared success. Professional Growth: Opportunities to learn, lead, and make a difference. Flexible Work Environment: Embrace remote work, with occasion travel. If you're ready to contribute to a culture of trust, collaboration, and results, apply today! Let's empower educational leaders together. All positions are subject to background evaluations and a pre-employment drug screening.

The Sr. Customer Service Manager is responsible for leading the inside customer experience within the business unit. Service as the subject matter expert in methods and strategies to sell products while providing high level customer service to present and potential customers. This role will help to ensure business targets are met through excellent telephone sales and customer service throughout their team and through development and management of key metrics. This individual will also develop their sales team on initiation of prospective calls and the establishment of an ongoing rapport with existing customers. Integrity, vision, professionalism and passion are key components of this position. Responsibilities Set the strategic direction for the BU customer service operations. Develop, improve and implement customer service strategies, policies, procedures and service standards to improve quality of service, productivity and profitability. Develop and track Team and Individual KPIs making necessary improvements. Lead connection with Outside Sales Team on customer RGAs and SIOP Track lost opportunities and develop corrective actions for strategic improvement Analyze and improve collection of various reports and statistical data to measure customer service performance. Train, monitor and partner with factory leaders to ensure they meet and maintain customer commitments Train and empower the customer service team in methods to cross-sell and up-sell. Handle complex and escalated customer service issues. Analyze inbound, unsolicited prospect calls and convert them into sales. Emphasize product/service features & benefits, quote prices, prepare sales order forms and/or reports. Appropriately communicate brand identity and corporate position. Establish and maintain Freight Policies Program alignment with Buying Groups that buy both PV and Industrial parts Serve as Customer Service Point of Contact for Industrial BU. Perform other duties as assigned. Minimum Qualifications Bachelor's degree in business, Logistics, or a related field preferred, or equivalent significant experience. Minimum of 10 years of experience in Customer Service, Product Management, or a similar customer-facing leadership role. Proven experience as a Customer Service Manager in a manufacturing background. Strong expertise in call control, account development, and time management. Strategic thinker with demonstrated leadership capabilities. Excellent knowledge of management methods, techniques, and best practices. Strong understanding of sales principles, methods, and strategies. Advanced problem identification and objection resolution skills. Up-to-date awareness of industry trends and customer service applications. Ability to build and maintain lasting customer relationships. Exceptional verbal communication, presentation, and listening skills. Strong written communication and documentation abilities. Highly self-motivated, energetic, and enthusiastic.

**About MMIT:** Why MMIT? At MMIT, we simplify the complexities of healthcare to smooth access to life saving therapies. Our collective teams achieve this through prioritizing cultivating industry leading data coupled with cutting edge technology to solve some of healthcare's most complex challenges. MMIT is regarded as a trusted go-to-market partner that identifies barriers to patient access and helps coordinate major stakeholders to move therapies from pipeline to prescription-answering the "what" of how payers cover therapies and the "why" behind those decisions. MMIT's product portfolio has been built by listening to our clients, and with expert teams of pharmacists, clinicians, data specialists and market researchers who provide foresight, clarity and confidence. In 2022, MMIT joined forces with other market-leading pharmaceutical-solutions providers-Evaluate, Citeline, PanalgoandThe Dedham Group-to launch Norstella, which aims to deliver must-have answers for critical strategic and commercial decision-making along the entire drug development journey. **The Role:** MMIT's Client Success team has the overall responsibility for the retention and growth of MMIT's Market Access customers. This position will partner directly with clients to advance our joint mission to smooth patient access to therapies, by ensuring successful deployment, adoption, and utilization of MMIT's products and services. The CSM is directly responsible for driving client outcomes and building long-term relationships that result in positive retention and growth of their assigned client segment. **Responsibilities:** Retention & Growth + Maintain positive net revenue retention across named clients in their assigned client segment. + Partner closely with Commercial partners (Sellers, Strategic Account Management, Business Development) on whitespace strategy and leverage existing relationships to generate leads and nurture opportunities. + Earn reference status in >80% of MMIT clients. Optimize Client Use Cases + Responsible for understanding client priorities, use cases, definition of success, and actions required to accelerate time to value. + Build and manage day-to-day relationships with all client stakeholders (decision makers, influencers, end users, etc.) across multiple brands and Market Access functions (Insights & Analytics, Payer Marketing, Field Teams, Contracting/Rebating, etc.). CSMs are the face of MMIT and are responsible for ensuring these stakeholders understand who we are, what we do, and how we are evolving as an organization. These relationships are continuously evolving as our clients adopt new use cases across various teams, and as stakeholders transition in and out of roles. + Meet regularly with clients to build relationships, review use cases and recent Market Access updates, review open projects and training plans, discuss open questions/needs/support. Provide client education, training, and strategic guidance on how to leverage MMIT's data and platforms to achieve priority use cases. + Perform regular Partnership Reviews to ensure ongoing alignment on customer business/brand strategy and reflect on our partnership. Key objectives include - brand strategy and pipeline updates, key personas and use cases, recent engagement and strategic initiatives, feedback on partnership, upcoming engagement to drive outcomes. Account Health & Advocacy of Client + Actively review a variety of leading indicators of account health to determine risk, and are accountable for defining, implementing, and leading risk mitigation plans. + Serve as an advocate and quarterback, representing the voice of the client, when partnering with internal teams (Client Services, Data Operations, Product Management, etc.). + Act as the internal and external escalation point of contact for any known or emerging client issues. + And other duties as assigned **Qualifications:** + Bachelor's degree in marketing/business or related discipline. + 5+ years' experience in account management and/or leading client relationships. Mastered client management best practices & principles. + Market Access domain expertise (deep understanding of current and future payer trends; intimate knowledge of Payer, PBM, and IDN organization structures and offerings; understands nuances of channels, benefit designs, site of care; understands and appreciates contracting strategies pharmaceutical companies deploy to obtain favorable access). + Understanding of common brand strategies to optimize patient access to therapies. + Able to lead multiple strategic engagements at once while representing the voice of the client internally - aligns and leverages internal resources in support of client needs or issues. + Able to orchestrate, lead and influence stakeholders to drive decisions collaboratively, resolving conflict and ensuring follow through with exceptional verbal and written communications. + Superior analytical, quantitative, and conceptual thinking skills and strong interpersonal and communication skills. + High level of empathy with a strong agility to learn and adapt, growth mindset. + Demonstrated desire for continuous learning and improvement. + Enthusiastic and creative thinker with the ability to inspire others. **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** + Medical and Prescription Drug Benefits + Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) + Dental & Vision Benefits + Basic Life and AD&D Benefits + 401k Retirement Plan with Company Match + Company Paid Short & Long-Term Disability + Paid Parental Leave + Paid Time Off & Company Holidays _The expected base salary for this position ranges from $120,000 to $150,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.