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Servpro Team Shaw
Customer success manager job in Houston, TX
SERVPRO Team Shaw -
Ranked 2024 #4 Fastest Growing Mid-Market Company in DFW & #69 Fastest Growing Private Restoration/Construction Company in the Country by Inc 5000
SERVPRO Team Shaw is one of the largest SERVPROs in the Country and has grown from one location in 2020 to 33 locations today across three major markets. We assisted over 5000+ customers with water and fire emergencies across the DFW and Texas. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction.
Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, asbestos & mold removal, and much more. UNCAPPED Commission's with Initial OTE's $150k Plus!
If you have a sense of urgency and want to grow with a company that has seen 5x growth over the last 2 years, look no further and apply today!
Do you love helping people through difficult situations?
Then, don't miss your chance to join our Franchise as a new Business Development Representative. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!
You'll also lead efforts to grow our local footprint by building and maintaining strong relationships with property managers, insurance carriers and adjusters, and other key clients and partners-driving both business development and operational performance. When a client experiences an emergency, you may be the first on scene, coordinating and overseeing the mitigation team as they stabilize the situation and support everyone impacted.
As a valued SERVPRO Franchise employee, you will receive a competitive pay rate with bonuses and the opportunity to learn and grow.
Key Responsibilities:
Meet or exceed assigned sales quota by executing the sales cycle, setting up closing appointments and maintaining assigned contact lists
Participates in professional associations, and hosts lunch-and-learns
Meet sales objectives by maintaining existing customer and building new customer relationships and rapport by educating them on the reasons SERVPRO is the construction and restoration company
Cold call leads and create opportunity within your your market for new business
Lead clients through the complex restoration process, ensuring exceptional service, seamless project execution, and proactive problem solving at every stage. Become their trusted advisor, providing peace of mind throughout their restoration experience.
Drive revenue growth by identifying and securing new project opportunities within the local market. Build and nurture strategic relationships with key stakeholders, including property managers, insurance adjusters, and local industry owners/leaders, to ensure a steady pipeline of projects.
Project Management for Small-Scale Jobs
Collaborate with sales and operational teams to foster a culture of teamwork and continuous learning and process improvement.
Prioritize client satisfaction by addressing concerns, delivering exceptional service, and ensuring quality project outcomes. Resolve any issues proactively, and turn challenges into opportunities to build long-term trust and customer loyalty.
Utilize Salesforce to track activities
Position Qualifications
A minimum two to five years of progressively responsible business-to-business sales experience
Proven track record with sales within the service or B2B sector
Strong business and financial background and process-and-results-driven attitude
Experience in the commercial cleaning and restoration or insurance industry is preferred
Experience with Salesforce is preferred
Bachelor's degree in marketing or business or equivalent experience
Ability to successfully complete a background check subject to applicable law
Strong customer service skills and the ability to handle sensitive or emotionally charged situations
Benefits
Medical, Dental, Vision
Paid Time Off
Sick Paid Time Off
Matching 401K
Competitive compensation
Personal Development Opportunities
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.
$41k-81k yearly est. 3d ago
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Small Business Client Service Manager I
Arthur J. Gallagher & Company 3.9
Customer success manager job in Houston, TX
Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner. Secure existing business and drive the sale of additional services and lines of coverage. Nurture relati Client Service, Service Manager, Business, Manager, Benefits, Retail, Client
$51k-83k yearly est. 1d ago
Client Partner - Oil & Gas
Talentola
Customer success manager job in Houston, TX
We are seeking a seasoned Client Partner - Oil & Gas to lead strategic growth and client relationships within the Energy vertical. Based in Houston, this role will own large, complex Oil & Gas accounts and drive digital transformation initiatives across upstream, midstream, and downstream enterprises.
The Client Partner will act as a trusted advisor to CXO-level stakeholders, driving revenue growth, expanding wallet share, and positioning the company as a long-term strategic partner for technology-led business transformation.
Key Responsibilities
Client Relationship & Account Leadership
Own and grow one or more strategic Oil & Gas client accounts with multi-million-dollar annual revenue
Build and maintain executive-level relationships (C-suite, VPs, CIOs, CTOs, CDOs)
Serve as the single point of accountability for overall client success, satisfaction, and renewals
Business Growth & Revenue Ownership
Drive new logo acquisition and account expansion within the Oil & Gas ecosystem
Develop and execute account growth plans, including cross-sell and upsell of services
Own P&L, revenue forecasting, deal structuring, and commercial negotiations
Lead large, complex RFP/RFI responses and deal closures
Technology & Transformation Leadership
Position end-to-end IT services including:
Digital Transformation & Industry 4.0
Cloud (AWS, Azure, GCP), Data & AI
OT/IT convergence
Application Modernization & Managed Services
Cybersecurity & Digital Engineering
Advise clients on energy transition, sustainability, and decarbonization initiatives
Collaborate with delivery, solutioning, and partner ecosystems to deliver business outcomes
Internal Collaboration & Governance
Partner with delivery leaders to ensure operational excellence and margin management
Work closely with solution architects, industry SMEs, and global delivery teams
Ensure contract compliance, risk management, and governance excellence
Required Qualifications
Bachelor's degree in engineering, Computer Science, Business, or related field
15+ years of experience in IT services, consulting, or technology sales
10+ years of direct experience serving Oil & Gas / Energy clients
Proven track record managing $25M+ accounts and closing large transformation deals
Deep understanding of upstream, midstream, downstream operations
Strong commercial acumen and experience with complex deal negotiations
Executive presence with excellent communication and stakeholder management skills
Preferred Qualifications
MBA or advanced degree
Experience working with global delivery models
Exposure to digital oilfield, refinery modernization, asset performance management
Strong network within the Houston Oil & Gas ecosystem
Experience working with hyperscalers and strategic technology partners
$100k-173k yearly est. 4d ago
District Sales Manager - Primary Care
Alora Pharmaceuticals
Customer success manager job in Houston, TX
Alora Pharmaceuticals is a rapidly growing Specialty Pharmaceutical company. We are seeking a sales leader with a proven track record of success in building and leading top performing sales people. The District Sales Manager (DSM) is responsible for the development and performance of all sales activities in the assigned market. This position directs a sales team (approx. 10 sales representatives) by providing leadership towards the achievement of maximum profitability and growth in line with company vision and values. The DSM will need to observe and identify market opportunities and challenges and subsequently develop, plan, implement, and follow through with action plans to positively influence opportunities and challenges within their team; this includes the development of team members towards corporate growth.
This is a field based position. Westcoast, The ideal candidate will preferably live in the Los Angeles Area.
Position Requirements
Bachelor's degree from an accredited college or university.
Minimum of 5 years' experience in the medical and/ or pharmaceutical industry, previous management experience required.
Ability to travel frequently.
Excellent written and oral communication skills as well as the ability to interface with different departments throughout the organization.
Advanced interpersonal skills to work with individuals in the delivery of coaching and performance feedback.
Must have strong problem-solving skills with the ability to think through and solve issues creatively.
Ability to build rapport and relationships by interacting effectively with employees and external contacts (i.e. MD and office staff) at all levels, demonstrating the awareness of their needs and responding with the appropriate action.
Highly effective organizational skills.
Advanced presentation skills for the delivery of training and other corporate materials
Advanced business analytical skills to identify trends, opportunities and threats to then determine actions to drive business or overcome challenges.
Strong documented sales results.
Demonstrates solid clinical product knowledge.
Computer Skills; Word, PowerPoint, Excel and Outlook.
Some overnight travel may be required.
Candidates must be able to successfully pass pre-employment background, motor vehicle and drug screen.
Previous sales management or sales leadership experience required.
BENEFITS:
Base salary + uncapped incentive compensation
Full benefits package including medical, dental, vision and disability coverage
401(k) with company match
Maternity, paternity and adoption leave
Three weeks paid vacation, 10 paid holidays plus floating holidays and sick leave
Alora Pharmaceuticals realizes that our success as an organization is dependent upon our people. We seek aggressive, success oriented and flexible sales leaders. If you are motivated by competitive incentive compensation and career advancement measured by proven successes.
Equal Opportunity Employer
Alora Pharmaceuticals, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by law.
$62k-102k yearly est. 1d ago
Industrial Sales Manager, Houston, Texas
Aspen Aerogels, Inc. 4.7
Customer success manager job in Houston, TX
What we do-
Aspen is a technology leader in sustainability and electrification solutions. The Company's aerogel technology enables its customers and partners to achieve their own objectives around the global megatrends of resource efficiency, e-mobility, and clean energy. Aspen's PyroThin products enable solutions to thermal runaway challenges within the electric vehicle ("EV") market. The Company's Cryogel and Pyrogel products are valued by the world's largest energy infrastructure companies. Aspen's strategy is to partner with world-class industry leaders to leverage its Aerogel Technology Platform into additional high-value markets. Aspen is headquartered in Northborough, Mass.
What we value-
At Aspen, our values reflect who we are and how we work both with each other and our customers, suppliers, and communities. They shape our interactions, guide our decisions, and inspire us to bring our best. Whether collaborating internally or externally, our values drive us to make a meaningful impact within Aspen and in all our relationships.
Aspen's CORE Values
We Do the Right Thing
We are Problem Solvers
We are Allies
We Drive Forward
What you will do-
The Sales Manager will have responsibility for all aspects of Aspen's Industrial Sales function in the Greater Houston area. The position will work closely with Sales Management, Marketing and Commercial Operations to grow Aspen's sales successfully and profitably in the assigned territory. This position will be responsible for planning and implementing sales programs, both short and long term, targeted toward existing and new customer segments.
How will you do it-
Develop and implement sales plans for assigned territories in Oil and Gas processing, Petrochemical, LNG and Industrial markets (to achieve corporate revenue growth and gross margin objectives).
Create and develop a network of contacts to effectively meet sales goals.
Develop and maintain account plans for all key accounts; working in a collaborative manner with technical services, marketing, commercial operations, and finance to ensure goals and objectives are exceeded.
Monitor competitor products, sales and marketing activities.
Establish and maintain relationships with industry influencers, industry associations and strategic partners (asset owners, EPCs, contractors, distributors, etc.).
Maintain all customer level information, including contacts, opportunities, and forecasting in Aspen CRM tool (D365) per the company's operating rhythm.
Represent the Company at trade association functions as appropriate.
Represent the Company with the highest level of professionalism to customers, suppliers, and investors.
Travel up to 60% of time as needed to support proactively being present with key industry stakeholders.
Why you are right for the job-
5+ years of relevant experience in sales
Oil and gas industrial experience preferred
Experience selling high value proposition products
Location: Houston, TX
The successful candidate will have, as a minimum:
Entrepreneurial spirit, highly diligent, and committed to the organization's goals and objectives.
Ability to develop new opportunities and contacts within a territory.
Demonstrated ability to anticipate and solve problems.
Proven track record of sales growth and market penetration
Demonstrated bias for action and proven success as a team player.
Proven ability to create and communicate a vision which enables others to see it and "buy-in" to the plan.
Demonstrates high integrity, strong work ethic, and desire to succeed.
Experience with leveraging CRM's as a tool for success is critical.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PERKS OF JOINING OUR TEAM!
Aspen is committed to offering a comprehensive benefits package, a positive and productive work environment, encouraged work/life and family balance, and opportunities for growth and development, in a culture that is focused on inclusion, sustainability, and working together to solve the world's toughest challenges.
Aspen is proud to offer a competitive benefits package including Medical, Dental, Vision, Tuition Reimbursement, Paid Holidays, Sick Time, and PTO. In addition, we also offer 401k Employer Match, Life and Disability Insurance, and other benefits.
Expected Compensation: Between $125,000 and $140,000 USD/year based on experience. Sales bonus eligibility.
Aspen Aerogels, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Aspen Aerogels, Inc. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to ********************* or call and leave a voice message at ************** and let us know the nature of your request and your contact information and we will return your message.
$125k-140k yearly 1d ago
District Sales Manager
Avion & Acella Pharmaceuticals
Customer success manager job in Houston, TX
Alora Pharmaceuticals is a rapidly growing Specialty Pharmaceutical company. We are seeking a sales leader with a proven track record of success in building and leading top performing sales people. The District Sales Manager (DSM) is responsible for the development and performance of all sales activities in the assigned market. This position directs a sales team (approx. 10 sales representatives) by providing leadership towards the achievement of maximum profitability and growth in line with company vision and values. The DSM will need to observe and identify market opportunities and challenges and subsequently develop, plan, implement, and follow through with action plans to positively influence opportunities and challenges within their team; this includes the development of team members towards corporate growth.
This is a field based position. The ideal candidate will preferably live in the Houton Texas Area.
Position Requirements
Bachelor's degree from an accredited college or university.
Minimum of 5 years' experience in the medical and/ or pharmaceutical industry, previous management experience required.
Ability to travel frequently.
Excellent written and oral communication skills as well as the ability to interface with different departments throughout the organization.
Advanced interpersonal skills to work with individuals in the delivery of coaching and performance feedback.
Must have strong problem-solving skills with the ability to think through and solve issues creatively.
Ability to build rapport and relationships by interacting effectively with employees and external contacts (i.e. MD and office staff) at all levels, demonstrating the awareness of their needs and responding with the appropriate action.
Highly effective organizational skills.
Advanced presentation skills for the delivery of training and other corporate materials
Advanced business analytical skills to identify trends, opportunities and threats to then determine actions to drive business or overcome challenges.
Strong documented sales results.
Demonstrates solid clinical product knowledge.
Computer Skills; Word, PowerPoint, Excel and Outlook.
Some overnight travel may be required.
Candidates must be able to successfully pass pre-employment background, motor vehicle and drug screen.
Previous sales management or sales leadership experience required.
BENEFITS:
Base salary + uncapped incentive compensation
Full benefits package including medical, dental, vision and disability coverage
401(k) with company match
Maternity, paternity and adoption leave
Three weeks paid vacation, 10 paid holidays plus floating holidays and sick leave
Alora Pharmaceuticals realizes that our success as an organization is dependent upon our people. We seek aggressive, success oriented and flexible sales leaders. If you are motivated by competitive incentive compensation and career advancement measured by proven successes.
Equal Opportunity Employer
Alora Pharmaceuticals, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by law.
$62k-102k yearly est. 3d ago
Industry Segment Sales Manager - Infrastructure
ABB Ltd. 4.6
Customer success manager job in Houston, TX
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
This Position reports to:
Head of Industry Sales
As the Industry Sales Segment Manager - Infrastructure, you'll be supporting the Motion High Power Sales Teams in identifying and engaging sales opportunities in an early stage to build a project demand funnel and additionally supporting the engagement and build-up of long-term relationships with End-users.
The Industry Sales Manager's mandate is to maintain a deep and up-to-date domain expertise: Understanding of the industry trends and needs, customers, prospects, competitors, applications.
The work model for the role is remote, supporting Motion High Power Division in the United States.
Your role and responsibilities:
Market Analysis & Strategy: Activate operation intelligence, benchmark, and analyze to identify Industry trends, our position, practices, product gaps, competitor strategy, etc. Understands relevant regulations and standards in the selected market segments. Supports High Power Sales teams to maintain detailed market mapping, incl. customers, prospects and competitors in the local market. Create local industry growth strategy with 3-year plan. Actively supports implementation of strategy/growth plan to capture new business opportunities.
New Market Opportunities & Customer Relationship: Identifies and drives the development of new market opportunities in the designated industry and ensures know-how sharing and cross-collaboration. Systematically tracks large investments, upcoming projects and operational spending for High Power offering. Builds and maintains strong relationships at senior levels with the key stakeholders. Drives demand creation and early spec and influencing towards end-users. Ensure we are on AVL list of key customers. Creates, shares End-user projects and supports opportunities in CRM. Builds long-term opportunity pipeline.
Domain Expertise: You know the details of customers, legislation, trends in the market, pricing and have detailed knowledge of applications and the added value of our products and services in these. Actively use your know-how to support the High Power Sales teams in their pursuits and regularly train and coach the Sales teams in your specific industry.
Operational Sales: Support large projects in the pursuit: Sales strategy, positioning, setting up capture team, collaboration with other LSUs. Coordination of international project pursuits. Support with industry and project specific Comments and Deviations from specifications. Provide support for technical and financial aspects of offers, including prices and terms and conditions.
Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
Qualifications for the role:
Bachelor's degree in technical engineering or business with 10+ years of experience with sales, sales support, marketing or customer facing roles, involving selling complex technical product solutions in the Infrastructure Industry or Associate's degree in technical engineering or business with 12+ years of experience in sales, sales support, marketing or customer facing roles, involving selling complex technical production solutions in the Infrastructure industry.
Knowledge of how investment projects work in the Energy Industry, including target customers, third parties, trends and players in the energy industry, as well as the applications of High Power Motors and Drives in the Infrastructure industry.
Experience using Salesforce CRM and significant customer presentation and communication skills involving experience up to C-Level audience.
This position requires 25-50% Domestic Travel. A Valid US Driver's License is required for this role.
Candidates must already have work authorization that would permit them to work for ABB in the US.
Preferred Qualifications:
* Expert Knowledge of High Power Motors and Variable Frequency Drives - both Medium Voltage and Low Voltage.
More about us
We are global market leader in mission-critical high-power, high-performance motors, drives, generators, power conversion and packaged solutions. Every day, we make a difference for our customers by making their operations profitable, safe, and reliable.
What's in it for you
We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: ********************************************************************************************
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at **************.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at ************** or by sending an email to ****************. Resumes and applications will not be accepted in this manner.
While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $116,200 and $215,800 annually and is bonus eligible.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D - 100% employee paid up to maximums
Short Term Disability - up to 26 weeks - Company paid
Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave - up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Retirement
* 401k Savings Plan with Company Contributions
* Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.
We value people from different backgrounds. Could this be your story? Apply today or visit *********** to read more about us and learn about the impact of our solutions across the globe.
$83k-109k yearly est. 1d ago
Sales Manager
Murray Resources-Best Staffing Agency
Customer success manager job in Houston, TX
A company in the roofing and construction industry is seeking a Sales Manager to lead and scale its residential sales team. The ideal candidate is a hands-on sales leader with strong field experience and a passion for team development. Communicating effectively, the new hire will drive revenue growth by coaching sales representatives, executing sales strategies, and actively supporting field sales efforts while upholding high standards for customer experience, quality, and ethical sales practices.
Salary + Additional Benefits:
$65,000-$75,000 (OTE first year $120,000 - $130,000)
Bonuses & Commissions
Medical, Dental, Vision Insurance
401(K)
Location: Houston, TX
Type of Position: Direct Hire
Responsibilities:
Lead and manage the residential roofing sales division to achieve sales, revenue, and profitability targets.
Develop and execute sales strategies focused on storm restoration and residential roofing opportunities.
Monitor sales performance.
Recruit, train, coach, and develop sales representatives with a strong emphasis on storm chasing and residential roofing sales.
Conduct in-office training sessions 1-2 days per week focused on sales techniques, product knowledge, estimating, and closing strategies.
Provide ongoing mentorship and performance feedback to ensure individual and team success.
Spend significant time in the field accompanying sales reps on appointments, inspections, and closings.
Actively participate in door knocking, storm response efforts, and customer meetings.
Reinforce best practices through hands-on leadership and real-time coaching.
Ensure sales processes align with company standards, compliance requirements, and quality expectations.
Collaborate with operations and production teams to ensure smooth project handoffs and customer satisfaction.
Address and resolve customer concerns or escalations related to sales or service.
Promote a customer-first culture focused on trust, transparency, and long-term relationships.
Ensure accurate estimating, proper documentation, and ethical sales practices.
Requirements:
5+ years of experience leading Sales and Operations teams
Proven experience in Residential Roofing Sales, Storm Restoration, and Storm Chasing
Demonstrated success in sales management and team development.
Strong knowledge of insurance claims processes related to storm damage
Ability to lead by example in both office and field environments
Excellent communication, coaching, and leadership skills
Highly motivated, results-driven, and comfortable working in a fast-paced, performance-based environment
Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application. #LI-DNI
$120k-130k yearly 3d ago
Major Accounts Sales - CPA District Manager
ADP 4.7
Customer success manager job in Houston, TX
ADP is hiring a CPA District Manager. The CPA Centric District Manager sells MAS products to new prospects and current clients in the 50-150 employee Company.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
RESPONSIBILITIES:
Nurture relationships with current referring CPA firms to strengthen and grow partnership
Cultivate relationships with prospective CPA partners and CPA firms who used to partner to increase channel opportunity
Drive clear awareness of ADP's market share goals in partnering with the CPA community
Develops a business plan with the Sales Manager/Director, Sales Executive, Area VP of Sales and Division VP of Sales which details activities to be followed during the fiscal year and will focus the DM's on producing or exceeding quota.
Participate in trade shows, conferences and events that provide lead generation
Maintain knowledge of CPA industry, competitive positioning and industry trends
Works at improving both product and professional skills by participating in training sessions within ADP and through their own efforts.
Maintains accurate records of all activities (i.e., calls, presentations, sales, etc.) within their assignment.
Serves as a liaison between the new client and ADP support groups throughout the conversion cycle.
Attends and participates in weekly Roll Call meetings.
QUALIFICATIONS REQUIRED:
Proven ability to hunt cold opportunities and maintain large relationships.
Proven success in a partner selling environment.
Strong technical proficiency, research, opportunity qualification, and overcoming objection skills
Persistent and professional phone skills
Excellent written/verbal communication and listening skills
Strong time management with good organizational skills
SaaS experience is a plus
Bachelor's Degree in Business preferred.
Education & Experience
1-2+ years business experience including experience as a District Manager with a proven proficiency in developing strategic sales plans and continually achieving or exceeding assigned quotas.
Proven ability to assist management in assessing market competition required.
Must be able to effectively prospect and sell to companies with 50- 150 pays.
Preference will be given to candidates who have the following:
* Good prospecting, presentation and selling skills with the ability to achieve quota required.
* Displays maturity, competitiveness, good business and work ethics.
Bonus points for these: Preferred Qualifications
* Ability to successfully build a network and effectively use social media for sales
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Balance work and life. Resources and flexibility to more easily integrate your work and your life.
Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply today!
#LI-KF2
#LI-Hybrid
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.
$51k-76k yearly est. 4d ago
District Sales Manager FSOP - North Houston
Coca Cola Southwest Beverages 4.4
Customer success manager job in Houston, TX
General Purpose
Manages and directs an account management sales force in the large store, convenience retail and drug/value formats to achieve sales and profit goals within a district. Responsible for driving shareholder value through the maximization of market share. Effectively lead trade execution through the management of field personnel within a designated territory. Designs and recommends sales and execution programs within their territory and sets short and long-term sales and execution goals for their team. Makes day-to-day decisions for their account management team. Maintains thorough knowledge of department processes. District Sales Managers are looked to for leadership and relied upon to make day-to-day decisions that affects the total supply chain. Our Coca-Cola District Sales Managers are responsible for their teams' ambassadorship in bringing refreshment to consumers in their communities.
Duties and Responsibilities
Build and maintain partnerships with customers while driving customer satisfaction through excellence in execution.
Staff, train, evaluate and develop team members.
Create and implement effective direct sales strategies and partner with sales personnel to achieve sales objectives.
Develop a sound knowledge of all sales capabilities to effectively sell all products and packages.
Drive profitable growth at assigned accounts where a lead role is required and participate in joint calls with key account sales partners as necessary.
Analyze market sales reports to deliver volume and revenue targets.
Represent Company in local government/community forums, as needed, on issues that impact our business.
Collaborate with Area Sales Manager and sales personnel to develop key customer relationships and strategies to deliver required execution.
Responsible for the coaching, developing and encouraging excellence from a diverse team.
Directly responsible for the management, planning, and administration of sales and distribution of a designated sales territory.
Manage sales, profit and operational expenses for designated sales territory.
Monitor market execution and merchandising standards to ensure compliance.
Manage and audit team member's mileage and payroll.
Qualifications
Education:
A High School - GED or Diploma required. Bachelor's Degree preferred.
Experience:
2 plus years' experience in consumer products/direct store delivery sales required.
Requires experience managing people/budgets.
3 plus years supervising sales staff.
Packaged goods experience preferred; Some beverage experience an asset.
Strong presence and persuasive presentation skills
Intermediate computer and database application skills. Ability to multitask handling multiple customer accounts
Strong attention to detail and follow-up skills. Excellent planning and organization skills
Must have a personal vehicle for use during working hours
A valid driver's license with a clean driving record with no major violations over the last three (3) years
Must have current vehicle liability insurance
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain Texas or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Coca-Cola Southwest Beverages. Please inform us at if you need assistance completing this application or to otherwise participate in the application process.
Know Your Rights dol.gov
Coca-Cola Southwest Beverages LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
$69k-102k yearly est. 4d ago
Commercial Lending Relationship Manager - Houston or Sugar Land, TX
Banktalent HQ
Customer success manager job in Houston, TX
At Amegy Bank, everyone counts! Your contributions are valued, and everyone is given the opportunity to grow in their career. We're committed to doing the very best for our customers, our communities, and our employees. We are looking for an experienced Relationship Manager to join Amegy's Commercial Lending Team in Houston or Sugar Land, TX. This role focuses on identifying appropriate lending opportunities, soliciting, and developing all types of business activity, specializing in commercial loans and participates in the development of overall commercial loan objectives, policies, and practices.
Essential Functions:
Developing strong, low risk commercial relationships while maintaining quality customer service.
Act as the principal account and relationship manager for new and existing clients.
Maintain a high level of client satisfaction by generating, managing and servicing a portfolio of clients.
Develop, generate and follows-up on new client leads through existing clients and referrals from other bank departments.
Call on existing relationships to review portfolios and makes recommendations as needed.
Responsible for sales, credit analysis, proper loan structuring, client interviewing and perceptive character judgment.
Cross sell other bank products.
Other duties as assigned
Qualifications:
Typically requires a bachelor's degree and 8+ years of directly related experience.
Formal credit training preferred
Strong underwriting skills preferred
Local business and market knowledge preferred
Consistent tenure in previous roles preferred
Basic knowledge of banking products and procedures, consumer and commercial credit structuring.
Must have strong sales, client product and relationship management skills.
Benefits:
Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Paternal Leave, and Adoption Assistance
Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts
Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays
401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
Mental health benefits, including coaching and therapy sessions
Tuition Reimbursement for qualifying employees
Employee Ambassador preferred banking products
$58k-92k yearly est. 2d ago
Account Manager
Alliant 4.1
Customer success manager job in Houston, TX
Responsible for providing customer service and overall service of assigned customers and/or policies, soliciting of new business on existing accounts and support of Producer-led new business efforts. ESSENTIAL DUTIES AND RESPONSIBILITIES
Supports Producer in developing new business opportunities for existing clients and prospects;
Initiates renewal process for existing clients, and discusses and creates renewal strategy with Producer;
Analyzes and compares current exposures and develops renewal or new business specifications for marketing;
Conducts marketing, negotiates rates, reviews quotes and coverages for competitiveness and accuracy;
Reviews and summarizes marketing results and prepares proposals;
Finalizes proposals and presentations in coordination with Producer;
Binds insurance coverage and prepares binders and/or delegate certificates issuance;
Reviews policies for accuracy and review contracts;
Prepares summaries and/or schedules of coverage for clients;
Reviews client accounting history, responds to accounting inquiries, corrects discrepancies, and contacts client on receivable collections;
Participates in the claims process as directed by management, including claim submission, follow-up and overall communication;
Provides technical guidance to staff assisting with client needs or procedural issues;
Notifies brokers of pertinent information related to client retention;
Meets with clients as needed or directed by Producer;
Collection of fees, reconciliation and resolution of any outstanding balances within 90 days of invoicing date;
Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);
Other duties as assigned.
QUALIFICATIONS
EDUCATION / EXPERIENCE
Associate's Degree or equivalent combination of education and experience
Six (6) or more years related work experience
Valid Insurance License
Must continue to meet Continuing Education requirements for license renewal
SKILLS
Proficient in Microsoft Office Suite
Excellent verbal and written communication skills
Excellent customer service skills, including telephone and listening skills
Good leadership, problem solving and time management skills
Ability to work within a team and to foster teamwork#LI-CP1
#LI-Remote
$47k-75k yearly est. 1d ago
Account Manager
Airswift 4.9
Customer success manager job in Houston, TX
About Us Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.
We are a people business - we transform lives through the world of work. We care about wellbeing, community engagement and our planet - we plant a tree for every person placed in a job globally! We have a passion for growth, including investing in the development of our people.
We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors.
Role Description
The Account Manager will take responsibility for the health, growth and sustainability of our Major Accounts and will collaborate with global regions. This includes satisfaction of the client, debt stance of the client, discovery within current and future opportunities across the client. They will implement all client policies, processes and delivery programs by partnering with colleagues for the execution of said initiatives. The Account Manager will work closely with the Delivery function, Service, Quality Control and Finance office functions to fully support all customer needs.
Principle Accountabilities:
The Account Manager is responsible for the management and sales for specifically assigned clients.
The Account Manager maintains Airswift's current/new client and contractor base to leverage existing service lines & continue to penetrate all services lines to develop net new GP growth.
The Account Manager is responsible for developing trusted advisor relationships with key line managers, contractors, stakeholders and executive sponsors.
Responsible for the interaction with the Delivery Centre to cover all client delivery needs across the Account Managers specified clients.
Works effectively with the client to bring new requisitions, plans sourcing delivery, facilitate job interviews and placements.
Responsible for obtaining client work orders and new authorizations.
Meet sales targets (KPIs) which are agreed with Regional Sales Director. Monitor and review monthly sales performance against forecast.
Adheres to the local regulatory requirements and deliver to customer policy and regulatory requirements.
Responsible for supporting Contractors and Assignees throughout the duration of their assignment from on-boarding to off-boarding.
This includes all pre-access requirements, logistics, document recording, tracking of recharges, and ongoing support to queries
Skills, Knowledge, and Experience:
Excellent Microsoft skills, in particular Word & Excel.
Strong demonstrable client service skills.
Ability to identify new opportunities within a customer.
Accredited degree or equivalent work experience.
Ability to demonstrate client relationship skills, analyze opportunities, qualifying potential service lines and scope.
Ability to network at a senior level.
Account management experience with a proven record of providing excellent customer service.
Strong interpersonal, communication, organization and time management skills.
Ability to foster teamwork when working cross functionally.
Highly self-motivated and objective driven.
What we can offer you!
Attractive monthly base salary + competitive performance bonus.
Genuine career progression opportunities, either locally or globally!
World-class training programmes and development opportunities.
Virtual Onboarding Events exclusively for new hires.
Team driven environment, supportive culture with a focus on work-life balance.
Career breaks available after one year.
Real time recognition through our employee reward platform.
Mental Health First Aiders to signpost you to support when you need it.
Yearly destination trips as part of our High Flyers program (Dubai, Buenos Aires, etc...)
Charity days for various important causes such as Relay for Life and Earth Day.
Our Core Values:
Growth - In life and business, one must grow to flourish and achieve high ambitions. Growthrequires change, challenge, risk and sacrifice - we will always choose growth.
Life - Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world.
Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.
Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.
Visit our website and social media to find out more! - ****************
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Diversity & Inclusion
At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Diversity & Inclusion
At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.
Please click here to view our privacy policy.
$42k-62k yearly est. 1d ago
Pharmaceutical Account Manager
Company Is Confidential
Customer success manager job in Houston, TX
At ADP, we're proud to partner with some of the most innovative biopharmaceutical companies in the world-and right now, we're hiring directly on behalf of one of our clients for a full-time Territory Account Manager role. This is a direct hire opportunity with a forward-thinking organization that's redefining patient care through cutting-edge science and compassionate service. If you're passionate about making a real impact and want to be part of a team that values bold ideas and meaningful work, this could be the career move you've been waiting for.
Ready to take your career to the next level while doing work that truly matters?
What You'll Do
We're seeking a driven Account Manager to champion an innovative infusion therapy in neurology. If you thrive in specialty healthcare sales, excel at building relationships, and love turning clinical insights into powerful customer value, this role is for you.
Grow territory performance through strategic planning and targeted customer engagement
Meet and exceed sales goals while championing customer satisfaction.
Deliver clear, compelling clinical messaging to multidisciplinary decision-makers
Build strong partnerships with clinics, infusion centers, specialty pharmacies, and health systems
Navigate complex access and reimbursement landscapes across payer channels
Stay ahead of market trends to identify new opportunities
What You Bring
A bachelor's degree (BA/BS) from an accredited institution
4+ years of experience in pharmaceutical, biologic, medical device, or specialty healthcare sales
Proven sales success and strong communication skills
Proven success in meeting or exceeding sales targets
Ability to quickly learn complex clinical information
Experience in infusion, rare disease, specialty pharmacy, or neurology preferred
Must possess a valid driver's license and be willing to travel throughout the assigned territory
What Will Set You Apart
Background in promoting specialty, rare disease or CNS products
Strong analytical skills to leverage sales data for strategy
A collaborative spirit and adaptability in fast-paced environments
Exceptional communication, presentation, and negotiation skills
A self-starter mindset with strong organizational skills
Salary range: $155,000 - $168,000, plus eligibility for a sales incentive target of $41,500 and participation in the company's long-term incentive plan.
Actual compensation may vary based on location, experience, and qualifications.
Benefits include
Paid time off (PTO)
Health coverage (Medical, Dental, Vision)
401(k) with company match
Company car.
We are an equal opportunity employer workplace.
We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation.
This posting is confidential; company details will be shared during later stages of the recruitment process.
$44k-76k yearly est. 5d ago
Sales Manager, A|X Armani Exchange
Armani 4.6
Customer success manager job in Houston, TX
As a leader within Giorgio Armani Corporation, you will be part of a diverse leadership and sales team, who you will inspire and motivate each day. You will assist in aligning the entire team on driving sales, providing an excellent client experience, building strong talent and ensure the store operates efficiently and effectively. Your ability to combine entrepreneurial spirit, passion for the brand and knowledge of the luxury/retail business with organizational skills to manage the store will greatly influence the client and associate experience.
As a Sales Manager, you will also provide input on marketing, and client relationship strategies. Your daily presence on the sales floor will drive excellence in client experience and ensure that associates are receiving in-the-moment coaching. You will help shape and execute store strategies to build trusting relationships with clients and associates to drive revenue. In addition, you will be accountable for ensuring appropriate communications are cascaded throughout the team.
To succeed in this role you are willing to lead by example and with integrity, collaborate, be intellectually curious, strategic, lead through ambiguity and change and results oriented. As a member of the management team, you will also be responsible for driving sales personally and through the team.
Our team mission is passionately conveying the vision of Giorgio Armani.
Qualifications & Skills
Minimum Two (2) years of experience in similar retail management field
College/Post-Secondary degree preferred
Excellent communication (verbal and written) skills and the ability to influence partners and motivate direct reports
Proficiency with Retail Systems and Office programs, i.e. Excel, Word and PowerPoint
Open availability and able to work a flexible schedule, including holidays, nights and weekends
While not required, Italian, Spanish, French, Mandarin or other language skills are considered a strong asset
The appointed candidate will be offered a salary within the range of $55,000 plus the opportunity to participate on a bonus or commission benefit plan depending by brand, with a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and retirement plans with employer contributions.
Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements. Salaries will be negotiated based on relevant skills and experience.
Compensation:
$50,000.00 - $55,000.00
$50k-55k yearly 1d ago
Account Manager
Ram Companies 3.1
Customer success manager job in Houston, TX
RAM Companies (RAM) is a technology driven leader in roof, pavement and lighting infrastructure assessment and asset management using patented infrared processes. These processes save clients' money and support sustainability initiatives by extending the life of mission-critical infrastructure and aiding in long-term capital planning and cost management. RAM does this by providing aerial assessments, design, and project delivery services to national and international clients in both the private and public sectors. RAM's client base includes many long-term relationships with major industries, integrated facilities managers, and public entities.
RAM is seeking an Account Manager, located in Texas, to join our team to support sales and achieve profit goals for a wide range of clients within the United States. Our Sales team's mission is to bring exciting and complex projects to RAM to solve our clients' challenges. They live on the front lines, developing meaningful relationships and creating strong partnerships. Their specialty: connecting clients to the technical teams who understand the challenges and deliver innovative solutions that exceed expectations.
Responsibilities:
Serve as the primary point of contact for assigned client accounts, ensuring high quality service and responsiveness.
Educate existing and prospective clients on the advantages of RAM's superior patented technology, reinforcing value with current accounts while supporting new business opportunities.
Build and maintain long-term client relationships by understanding client business needs and providing tailored solutions.
Prepare, maintain, and execute account-specific strategy plans to support retention and growth.
Identify, prospect, and develop new client opportunities to expand the company's portfolio.
Develop project proposals, scope of services, and pricing to secure profitable work with existing and new clients.
Oversee sales support activities including contracts, customer service, invoicing, procurement, and collections.
Communicate information, both orally and writing, to a diverse audience including private sector, local, state, and federal agencies, architects, engineers and developers.
Develop and deliver account reviews, presentations, and value propositions to demonstrate service effectiveness and promote continued business.
Collaborate with internal staff to ensure client needs are addressed and projects are delivered successfully.
Monitor client satisfaction, troubleshoot issues proactively, and escalate concerns as necessary
Represent the company at conferences, industry events, and professional organizations to strengthen relationships, generate leads, and promote services.
Enter and maintain accurate and up-to-date client and account information in CRM (e.g./ HubSpot).
Assist with forecasting, reporting, and account planning.
Required Qualifications:
9+ years' experience working in Engineering, Business or related field.
Strong account management and client relationship skills.
Demonstrated success in identifying, pursuing, and winning new client business.
Proven ability to retain and grow accounts while identifying upsell/cross-sell opportunities.
Demonstrated history of exceeding goals and building strong client relationships.
Solid business acumen and consultative sales approach.
Experience in the roofing and familiarity with thermal, imaging/aerial infrared technology, construction, or related technical services industry preferred.
Proficiency with Microsoft Office products; CRM experience (HubSpot preferred).
Excellent verbal and written communication skills, with the ability to present to clients and stakeholders at all levels.
Strong problem-solving and negotiation skills.
Highly organized and able to manage multiple accounts simultaneously.
Comfortable working in a fast-paced environment with frequent deadlines; self-motivated and proactive.
Strong collaboration skills, able to work both independently and as part of a team.
$51k-78k yearly est. 1d ago
E-commerce Fulfillment Customer Success Manager
New Horizons Employment Solutions 3.8
Customer success manager job in Houston, TX
Job Description
Job Title: E-commerce Fulfillment CustomerSuccessManager
Reports To: Director of Operations
Classification: Full-Time, Hybrid, Exempt
Compensation: $55,000-$61,000, Health, dental, and vision insurance, Paid time off (PTO), holidays, and parental leave, 401(k) or retirement savings plan
Location: Houston, TX
Company Overview
Our company is a customer-focused third-party logistics provider specializing in e-commerce fulfillment for high-growth brands. We help online businesses scale by offering fast, reliable, and tech-enabled warehousing and shipping solutions tailored to the unique demands of modern commerce. Our mission is simple: to empower our clients to thrive by delivering world-class fulfillment with a human touch. With deep operational expertise, transparent communication, and a culture of continuous improvement, we serve as a true extension of the brands we support.
Job Summary
As E-commerce Fulfillment CustomerSuccessManager, you'll be responsible for managing all of our clients (over 150), ensuring exceptional onboarding, operational performance, and long-term satisfaction. You'll advocate for your clients internally, drive KPIs, and help build lasting partnerships that grow our reputation as a trusted fulfillment partner.
Requirements & Qualifications to Get Job
3+ years of experience in customersuccess, account management, or client services-preferably in a 3PL, logistics, or e-commerce environment.
1+ years of experience in managingcustomer service teams
Deep understanding of e-commerce fulfillment workflows, technologies, and service expectations.
Proficiency in WMS systems and e-commerce platforms (e.g., Shopify, Amazon, TikTok Shop).
Outstanding communication skills which build rapport, manage expectations, and navigate ambiguity.
Strong data-driven mindset with experience analyzing KPIs and implementing process improvements.
Demonstrated ability to manage multiple accounts and projects in a high-volume, deadline-driven setting.
18 years or older and legally authorized to work in the U.S.
Able to communicate in English
High school diploma / GED
Wear personal protective equipment (PPE), including but not limited to: eye & hearing protection, gloves, steel-toed boots, hard hat, and flame-retardant work clothes, etc.
Able to lift up to 25 lbs. & work in varying environmental conditions (heat, dust, noise, vibration, humidity).
Preferences to Get Job
Hands-on experience with Extensiv and Freshdesk (strongly preferred)
What you do on Job
Lead onboarding and integration efforts, including WMS setup, Application Programming Interface connections, and operational alignment.
Develop and maintain customized SOPs for each client to ensure process clarity and alignment.
Serve as the daily point of contact for client inquiries, updates, and escalations.
Monitor fulfillment KPIs (order accuracy, shipping times, inventory health, returns) and drive continuous improvement efforts.
Conduct routine client health checks, performance reports, and strategic business reviews.
Identify upsell or cross-sell opportunities and collaborate with Sales to expand account value.
Partner with Operations, Tech, and Inventory teams to ensure seamless execution and issue resolution.
Maintain and track support tickets through platforms such as Freshdesk.
Stay current on e-commerce trends, platform updates, and fulfillment best practices.
Follow all company safety policies and procedures.
Assist other processes as directed by the supervisor.
We are an equal opportunity employer and comply with all applicable federal, state, and local employment laws, including those related to nondiscrimination, disability accommodations, and workplace safety. Qualified candidates of all backgrounds are encouraged to apply.
For best results, please email ************************** with a copy of your resume.
$55k-61k yearly Easy Apply 5d ago
Customer Success Manager, Capital Management
Rigup 4.4
Customer success manager job in Houston, TX
RigUp is the source-to-pay solution built for energy. By combining purpose-built software with expert teams, we empower the world's leading energy companies and their suppliers to work better, together.
Learn more about how RigUp is equipping everyone in the energy ecosystem to operate with greater speed and efficiency at rigup.com
RigUp is hiring a CustomerSuccessManager responsible for leading our Capital Management implementations and ongoing client value delivery. As the key client point of contact, you will ensure our solution is set up to meet client needs and ensure a smooth implementation process for clients and their approved vendors. Our ideal candidate for this role will be a detail-oriented professional with a proven track record in project management, client relationship management, and excellent communication. This role will be exempt and will report to the Manager, Client Success.
This is a full-time hybrid position and can be based in Austin, TX, Houston, TX, Midland, TX, or Denver, CO.
Why Join us? Our CustomerSuccess team at RigUp is on a mission to ensure all of our energy clients capture maximum value in using our innovative solutions. We are passionate about creating great experiences for our clients and vendors in our network. If you thrive in a dynamic environment, excel in delivering exceptional client experiences, and are passionate about solving problems and improving new processes, we want to hear from you!
What you'll be doing:
Leading implementation and client project execution
Partner strategically with clients to assess their specific situations and needs. Map their current workflows, identify pain points, and implement solutions upon full rollout
Develop and execute a client-specific project plan for the implementation of our Capital Management solution (including defining scope, objectives, timelines, and deliverables)
Guide clients through the set-up process, including system configuration, user access, and platform training. Problem-solve alongside clients and Product/Engineering as needed
In partnership with the RigUp Supply Chain team, develop a vendor onboarding strategy, including prioritization, communication cadence and templates, while updating Clients on progress or escalations
Coordinate with the Vendor Operations team to ensure all vendors are fully onboarded onto the platform within required timeframes, ensuring adherence to compliance standards
Collaborate with RigUp Product and Invoicing teams to establish account configurations and ensure successful vendor and client transactions.
Ensure fast and thorough onboarding of new clients with close collaboration, while educating them on platform functionality and best practices to drive maximum value. Ensure no unnecessary delays in the implementation process, and continue to sell the customer on why implementing our solution is a high-value initiative
Ongoing Client Account Management:
Build and maintain strong relationships with existing and new users at Client to understand and champion their evolving needs. Serve as their primary point of contact throughout their lifecycle with RigUp Capital Management
Create and align with clients on a Client Success Plan that will lead to client value, and identify areas for commercial opportunities and success with customers
Monitor client usage of our solution and proactively identify areas for improvement (for clients, vendors, and RigUp) to maximize the value they are able to get from working with us
Synthesize and champion client feedback internally. Partner with the product team to ensure customer feedback is reviewed and prioritized
Maintain a high level of product proficiency and continually guide / train clients on new features, updates, and best practices to achieve their unique goals
Cross-functional Partnership:
Partner with Sales teams throughout the client lifecycle to ensure smooth renewals and proactively identify opportunities to upsell
Partner with the leadership team to define client value, desired client outcomes, and the best in class approach to servicing our clients to ensure that our solutions not only meet but far exceed their expectations of value
Experience and Education Requirements:
3-5 years experience and proven success in end-to-end project or client management that includes partnering with customers
Proven ability to partner effectively with cross-functional teams and influence outcomes that lead to customersuccess
Experience quickly learning new systems and tools and navigating them to understand root causes of issues or ways to make improvements
Effective communication and relationship building skills
Strong analytical and problem-solving skills, coupled with adaptability to address evolving client, vendor, and internal needs and unexpected challenges
Exceptional organizational skills, including the ability to prioritize tasks, manage multiple projects simultaneously, and maintain attention to detail in a fast-paced environment
A passion for delivering exceptional service and continuously seeking ways to enhance the client experience
Undergraduate degree in Business, Operations, Engineering or a related field, or commensurate professional experience
Additional experience preferred but not required:
Experience working in the Oil & Gas industry or related energy fields
Experience in account management with a proven track record of success
Experience with data analysis and visualization
Background in change management, helping customers navigate organizational change associated with the adoption of new software and processes
Essential Job Functions:
Regular, on-time attendance
Ability to travel 25% of the time
Ability to communicate effectively
Ability to use office equipment such as a computer, copier and telephone
Ability to use office computer programs such as e-mail, Google Docs, Microsoft Word, PowerPoint and Excel
Occasionally remain in a stationary position, often standing or sitting for prolonged periods
Constantly remaining in a stationary position, often standing or sitting for prolonged periods
Ability to manipulate office equipment such as a computer, copier and telephone
More than a job:
Between now and 2050, global energy demand is forecasted to rise nearly 50%, which is a staggering number. With every step forward - AI, electrification, you name it - that bar may still get higher. RigUp is uniquely positioned to empower the biggest industry in the world to work smarter - and move faster - in the race to rise to this challenge. The world depends on it.
We recognize that making an impact matters to you and we believe in providing an environment that fosters your growth. We use data to drive our decisions and improve the experience of the workers and clients we serve. With mutual respect for each other, we continually collaborate to find the best solution.
We support you with:
For eligible roles:
Flexible paid time off for full-time employees
Medical, dental, and vision insurance
Telehealth
401(k) with company matching contribution
Flexible remote work support where applicable
WFH Contribution
Wellness allowance
Calm App
Learning opportunities
Financial planning support
Parental leave
Employee Assistance Program
Pet Insurance
Opportunity to earn bonus, commission, and/or equity
Onsite Gym
RigUp is committed to providing an environment where all people feel belonging, mutual respect, and the freedom to be their authentic selves. We welcome applicants of all gender identity and expression, sexual orientation, neurodiversity, educational background, religion, ethnicity, disability, age, veteran status, and citizenship. We'd love to learn what you can add to our team.
Who we are:
What began as a workforce management platform for Oil & Gas has since grown to serve the biggest companies in energy across both workforce and vendor management, absorbing much of the supply chain complexity these energy companies face and making it easier, faster, and safer to get work done. To date, RigUp has raised over $750M in funding from Founders Fund, Andreessen Horowitz, Bedrock Capital, Brookfield, and Baillie Gifford, along with others, and will continue to use these investments for strategic growth.
We'd love to share more through the interview process and look forward to learning more about your journey.
CustomerSuccessManager - Capital Markets The CustomerSuccessManager will champion the customer throughout the engagement lifecycle, enabling them to get best value from Enverus' software and solutions. Further, this role is focused on customer retention and driving our Net Promoter score to the world class level. This individual will ensure that by using technology solutions, our Account Managers are focused on the right activities to deliver the value that our solutions bring.
Ready to roll up your sleeves, learn something new every single day and build a world class CustomerSuccess team? Then this role is for you!
The CSM is a catalyst to Enverus' operational and strategic priorities through the effective measurement, subjective analysis and reporting of customer health and value. The ability to be persuasive in written and verbal communication is a vital part of the role. The ability to draft problem statements and offer insight into how those problems can be addressed is considered central to the role. Proactive organization and follow up with individuals accountable for problem resolution is expected, as is, escalation to senior members of the management team when individuals have not delivered expected service levels. Knowing how and who to engage to block and tackle specific and programmatic issues is essential to performance. Relationship building across all tiers of the company and the customer's team is required.
This role is based in Houston or the NYC area.
Primary Responsibilities
* Build strong, trusted, and influential relationships with strategic customers, sales and the Organization
* Extensive Project Management and Change Management experience with sales processes
* Obtain a thorough understanding of the value that drives assigned customer decisions for using Enverus products and services
* Proactively offer appropriately tailored advice and bring unique industry insights to the customer and or sales driving value propositions
* Provide feedback to customers to streamline service and product delivery.
* Engage in on-going, two-way dialogue with customers regarding ways to improve engagement and use of our product and services
* Develop strong and trusted relationships within leadership as to ensure clear communication of customer required value of all the services and products Enverus is providing, and/or can provide in the future
* Responsible for day-to-day management and execution of CustomerSuccess programs: the objectives and goals required to achieving metric improvements
* Establish synergistic relationship with the representative(s) as to promote partnership in evaluating and presenting product / service portfolio expansion with the customer(s)
* Proven results on delivering/exceeding goals on time, with an attention to detail.
* Experience managing and prioritizing multiple customer requests in a fast-paced environment, including timeline scoping and effective re-prioritization
* Demonstrated strong aptitude in correlating improvements with customer health and NPS satisfaction results
* Relationship Management: Aptitude to build strong relationships and bonds with management, director, and executive-level client base. Experience effectively setting and managingcustomer expectations
* Demonstrate a strong humility trait to establish customer's issues and perspective more important than self, or that of Enverus
* Demonstrate values that align with helping others to improve performance through hands on assistance, teaching and leadership
* Utilize highly developed negotiation skills with the ability to influence product portfolio growth and expand market capture
* Regularly and frequently forecast your portfolio of accounts to sales leadership on a monthly, quarterly, and annual basis
Requirements
* 5+ years experience in a customer facing sales/technical position
* Management and delivery of SaaS level solutions and services - preferably with experience in Investment Banking, Hedge Fund, Private Equity or Financial Analysis
* Minimum of a Bachelor's degree in a technical discipline is highly desired, ideally possess a Master's degree in a business-related subject
* Strong experience managing support and onboarding initiatives, and proven ability to build a world class team
* Goal-driven, roll up your sleeves personality with the power to act cool and calm under pressure
Enverus offers comprehensive benefits to our employees to include:
* Medical
* Dental
* Vision
* Income Protection (disability, life/AD&D, critical illness, accident)
* Employee Assistance Program (EAP)
* Healthcare Spending Account (HSA), Commuter
* Lifestyle & Wellbeing Program
* Pet Insurance
This role is eligible for: Commission
Salary Range: 85,000 - 90,000 base, plus comission 85,000-90,000
$63k-107k yearly est. Auto-Apply 14d ago
Small Business Client Service Manager I
Arthur J Gallagher & Co 3.9
Customer success manager job in Houston, TX
Introduction
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
We are seeking a remote Client Service Manager to join our growing team in our small business division who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.
How you'll make an impact
Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.
Secure existing business and drive the sale of additional services and lines of coverage.
Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives.
Guide your team members in addressing a client's risk management needs through consultative conversations.
Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
Conduct periodic audits to ensure compliance standards and service levels are met.
Maintain accurate client and policy data and documents within the Gallagher system.
Use Gallagher's technology to improve productivity and quality.
Effectively manage multiple competing priorities.
#Remote #LI-LO1
About You
Skills for Success:
Develop professional relationships with internal and external partners
Utilize your resilient and adaptable mentality in the face of shifting priorities
Eagerness to collaborate with all Gallagher teams and employees!
Requirements:
Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience
Property and Casualty Insurance License
Proficiency in Microsoft Office
Compensation and benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Other benefits include:
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
How much does a customer success manager earn in Missouri City, TX?
The average customer success manager in Missouri City, TX earns between $52,000 and $146,000 annually. This compares to the national average customer success manager range of $61,000 to $142,000.
Average customer success manager salary in Missouri City, TX