Customer success manager jobs in Missouri - 781 jobs

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. **Job Responsibilities:** + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. **Qualifications:** + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. + Proven relationship management skills demonstrating a comfort level and effectiveness in seeking out and establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies + Demonstrate effective oral and written presentation and communication skills, with the ability to influence internal and external partners. + Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance. + Ability to effectively present products, technical solutions, and financials to clients in a strategic manner. + Must be able to work in a virtual environment + Ability to effectively influence and manage change and display solid leadership skills. + Sells with integrity, in alignment with compliance and internal partner business requirements. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023645

The Client Success Manager is responsible for developing positive, successful relationships with clients that maximize client satisfaction and responsiveness. This individual understands the client's operational and data processing systems to meet client needs in ways that are mutually beneficial to both client and Cass. They maintain relationships with client decision makers to ensure the benefits and deliverables of our service are recognized and acquisition additional Cass service offerings are considered. In addition, they provide clients with a consistent, dependable resource within Cass from the selling through operational phases of our relationship. PRINCIPAL RESPONSIBILITIES AND DUTIES: Creates and executes business development strategies for assigned clients focusing on expanding business relationships and increasing revenue from existing clients. Coordinates with sales and marketing teams by: Identifying high level customer contacts and key decision makers. Forming plans that create awareness of additional solutions as well as other Cass vertical solutions. Engaging clients to ensure a high level of Cass services and capability awareness with the client base. Participating in potential marketing campaigns for the existing client base. Leveraging/Coordinating with senior members of the team with regards to Cass processes, techniques, and strategies for developing and executing client upsell opportunities. Manages the relationship between the business unit and assigned clients by: Visiting in-person and virtually on a scheduled basis with assigned clients utilizing professional presentation documentation prepared in advance. Alerting leadership of any changes or potential changes in the relationship with clients. Utilizing Salesforce.com (or other client relationship management solution) to monitor, report, and manage client engagements, SLA's, XLA's, issues, action items, opportunities, and organizational structures. Delivering valuable reporting with respect to client relations communications and meeting frequencies. Ensuring client changes and problems are prioritized appropriately. Communicating and coordinating client statements of work including escalation clauses and renewal to ensure realization of revenue adjustments occur as scheduled. Executes documented client relationship governance process that engages all levels within the business unit's client base including: Operational meetings with client day-to-day contacts to ensure processing performance. Monthly action log reviews with first line client management to ensure bi-directional focus on relevant tasks. May participate in quarterly/semi-annual reviews with senior client management to ensure Cass value proposition messaging and positive client experience. Creates positive relationships and partnership with other operational department team members focused on optimizing divisional efficiencies, priorities related to client delivery, and client satisfaction. Communicates Cass's technology advances, future roadmap vision, operational changes, and other information on a timely basis to assist assigned clients in understanding how these advances and future plans lead to the success of their stated objectives. Other duties as required or assigned. SKILLS AND ABILITIES REQUIRED: Experience working with a team and accomplishing objectives through the efforts of others. Proven ability to be a high achiever that strives to set and meet difficult targets. Enthusiastic and professional demeanor exhibiting a high-level of honesty and sincerity in interacting with clients so that a trusting relationship can be formed. Effective communication skills including excellent listening skills and the ability to communicate professionally with all levels of Cass and client staff both verbally and in writing. Able to motivate others and create a positive work environment where others feel comfortable discussing issues and concerns. Able to work independently with little or no supervision. Ability to travel occasionally. Intermediate experience utilizing Microsoft applications, specifically Excel and PowerPoint. Experience utilizing Salesforce preferred. Bachelor's degree in business administration, marketing, accounting or equivalent experience. 2+ years of combined experience in client relations, sales, and management in a business which provides business to business services to a broad range of clients. APPLICATION PROCESS: You can directly apply through Cass's website at careers. Please apply directly to this position via the "Apply" button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process. ABOUT OUR COMPANY: Cass Information Systems, Inc. is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, facilities and other operations. Disbursing over $90 billion annually on behalf of clients, and with total assets of $2.3 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000. More information is available at ***************** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Primary Posting Location : City Clayton Primary Posting Location : State/Province MO Primary Posting Location : Postal Code 63105 Primary Posting Location : Country US Requisition ID Type Full Time Category Field Operations/Field Management Minimum USD $65,000.00/Yr. Maximum USD $70,000.00/Yr. Summary Retail Client Services Manager At our Company, we grow People, Brands, and Businesses! We are seeking a talented Retail Client Services Manager who will work to maintain/improve client specific retail conditions and be a key point of communication between the retail team/conditions and the client team. They will be an aid to the retail organization in regard to training and operations to accomplish the client's objectives. Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today! What we offer: Full-Time Benefits (Medical, Dental, Vision, Life) 401(k) with company match Training and Career Development Generous Paid Time-Off Responsibilities: Build and manage client products in database Assist in maintaining all operational technical reporting and tools Manage account survey requests and accompanying reporting Work with team members to train and guide field to meet objectives via reporting insights Collaborate with client contact to provide best solutions for team Qualifications: 3-5 years of experience in the applicable field Strong prioritization skills Strong analytical Reporting skills Good communication skills Job Will Remain Open Until Filled Responsibilities The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary Retail Client Services Manager will work to maintain/improve client specific retail conditions and be a key point of communication between the retail team/conditions and the Headquarter team and client team. They will be an aid to the retail organization in regard to training to accomplish the client's objectives. Essential Job Duties and Responsibilities Execution Ensure compliance in regard to distribution, new item speed to shelf, pricing objectives, planogram conditions, display performance against features and promotional activity and POS distribution Work to resolve any noncompliance issues at retail where possible and communicate properly the unsolvable issues Perform ride-withs at all levels of the retail organization Tracking Audit stores in assigned geography according to executable items Track and score retail audits, shipment opportunities, and report all competitive activity Training Attend retail meetings to communicate client objectives, general retail trainings, market condition observations and assist in sales training Communication Communicate the progress on the executables and tracking results listed and communicate all opportunities to the headquarter team/client. Partner with BDM and appropriate Retail Managers to make certain that all promotional activity is communicated to the retail team according to set retail standards and methods. Relate findings to headquarter team and client as deducted from retail and/or field contacts and retail meeting feedback. Supervisory Responsibilities Direct Reports May hire, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources Indirect Reports May delegate work of others and provide guidance, direction and mentoring to indirect reports Travel and/or Driving Requirements Travel and Driving are essential duties and function of this job Travel up to 50% Minimum Qualifications Education Level: (Required): Associate's Degree or equivalent experience Field of Study/Area of Experience: 3-5 years of experience in applicable fields 2+ years of supervisory experience Skills, Knowledge and Abilities Ability to work effectively with management Ability to direct, lead, coach, and develop people Ability to visualize and plan objectives and goals strategically Ability to develop strategic plans to grow the business Strong prioritization skills Team building Skills Ability to understand complex demands of a decentralized organization and meet challenging time lines Strong functional experience in retail management Project management skills Good interpersonal skills Skill in supervising to include delegating responsibility, training and evaluating performance Basic computer skills including familiarity with Word, Excel, PowerPoint, and Internet usage Customer/Client specific applications Environmental & Physical Requirements Office / Non-Sedentary Requirements Incumbent must be able to perform the essential functions of the job. Work may be performed in an office or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: stand for extended periods of time, walk, bend, stoop, or climb. May have possible exposure to dust, and may require the ability to lift and/or push up to 50 pounds 33% - 66% of the time. Additional Information Regarding The Company Job Duties and s Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. CONNECT TO YOUR CAREER Not ready to apply? Connect with us for general consideration.

Account Manager (Commercial Roofing) Kansas City, MO Salary and Commission Options An Opportunity Built for Sellers Who Think Bigger If you love meeting people, building relationships, and turning opportunities into results, this role was made for you. You'll have the freedom to generate your own leads, develop your network, and create a sales pipeline that reflects your hustle and ambition. This isn't a typical sales job. You'll work with a respected, well-funded contractor that invests in its people, giving you the tools, support, and autonomy to grow your career. Here, your network is your power. The more you leverage it, the more revenue you create. And with your success comes recognition, growth, and real promotion opportunities. What's in it for you 401k with Match Health, Dental and Vision Insurance PTO Uncapped Commission Structure Company Bonus A bit about the company With a long-standing reputation for quality and reliability, this company has built its success on delivering exceptional roofing solutions. Their approach combines expertise with a commitment to customer satisfaction, ensuring every project is completed to the highest standards. Over the years, they've earned trust and loyalty in the residential space through consistent results, strong relationships, and a focus on doing things right the first time. Now, the business is embarking on an ambitious next chapter as they expand into the commercial market. They aim to secure larger-scale projects, grow their market share, and establish themselves as a leading force in commercial roofing. This expansion represents a significant opportunity for growth, innovation, and the chance to be part of a team that is redefining industry standards while scaling into new territories. What you'll be doing You'll actively seek out commercial roofing opportunities and build strong relationships with property managers, owners, and key stakeholders. You'll guide clients through their options, prepare proposals, and close deals with confidence and clarity. Working closely with estimating and production teams, you'll ensure projects run smoothly from start to finish. You'll manage your pipeline, secure payments, and generate referrals, all while keeping accurate records and project documentation up to date. What you need Proven success in outside sales, preferably in roofing or construction Self-motivated, goal-oriented, and comfortable generating leads independently Strong communication, negotiation, and presentation skills Experience with CRM systems Let's Talk Even if your resume isn't perfect, don't let it prevent you from applying. You can email me directly at ******************************* Know someone perfect for this role? Refer them and if they're hired, you'll earn $1,000.

Account Manager - Residential & Commercial Exteriors Manor Roofing & Restoration is a well-established, community-focused exterior construction company with nearly 20 years of experience. We specialize in roofing, siding, gutters, windows/doors, and decking-and we take pride in delivering an exceptional customer experience from first meeting to final invoice. We are looking for a seasoned, accountable sales professional who understands that strong relationships, accurate estimating, and timely collections are all part of winning. What You'll Do Meet daily with qualified residential & commercial leads Generate self-sourced business through personal networks Inspect properties and create accurate, profitable estimates Guide customers through insurance claims and adjuster meetings Read and interpret insurance scopes of loss Manage projects from contract to completion with clear communication Prepare clean documentation, contracts, and work orders Collect customer payments in accordance with company expectations Collaborate closely with sales, production, and leadership teams What We're Looking For Proven sales experience (construction or exteriors preferred) Strong communication, organization, and follow-through Basic construction knowledge and comfort working on roofs Ability to manage multiple projects without dropping the ball Team-first mindset with high accountability Valid driver's license and reliable transportation Why Manor Established, respected company with long-term stability Leadership that is present, supportive, and clear on expectations Strong systems, production support, and team culture Opportunity for long-term growth-not just a job Compensation & Benefits Base Pay & Commission-based compensation first 6 months (full commission after 6-month onboarding period) Medical, dental, vision, and life insurance 401(k) with company match 👉 If you take pride in doing things the right way-and want to be part of a team that expects excellence-apply now.

Doka USA is proud to be Certified™ by Great Place to Work ! We are committed to fostering a supportive work environment where all of our team members can thrive. As one of the world's leading companies for developing, manufacturing, and distributing formwork solutions for the construction sector, Doka employs more than 9,000 people in over 58 countries and is part of the family-owned Umdasch Group. We Make It Work. Job Description As an Account Manager at Doka USA, you will play a pivotal role in driving revenue growth through strategic sales initiatives and relationship management. You will be responsible for developing and maintaining strong customer relationships, identifying new business opportunities, and promoting our formwork and shoring solutions to construction professionals. This Account Manager will report into our Midwest Branch Manager and will be responsible for managing and developing the Illinois and Missouri markets. Responsibilities: Build and maintain strong relationships with existing clients, understanding their needs and ensuring exceptional customer satisfaction. Conduct regular check-ins, provide product updates, and address any concerns or issues promptly. Identify and pursue new business opportunities within the formwork industry through strategic customer acquisition and strengthening current client relationships. Develop and execute strategic sales plans to achieve revenue targets and expand market share. Stay updated on industry trends, market conditions, and competitors' offerings. Demonstrate in-depth knowledge of our formwork and shoring products to effectively educate and sell to clients. Prepare and deliver compelling sales presentations to prospective clients. Create customized proposals and quotes based on client requirements. Work closely with the sales team, engineering, operations, and customer support to ensure a seamless customer experience. Collaborate with cross-functional teams to address client needs and resolve issues. Qualifications Bachelor's degree in Construction Management, Business, Marketing, or a related field. Concrete construction experience required Proven experience in sales, preferably within the construction or formwork industry. Strong communication, negotiation, and interpersonal skills. Results-oriented with a track record of meeting or exceeding sales targets. Ability to travel as needed. Additional Information In accordance with applicable state and local pay transparency laws, Doka USA Ltd. is committed to providing a clear and equitable compensation structure for all roles. The salary range for this position is $65,000 - $75,000 annually, which is based on a variety of factors, including but not limited to, the candidate's experience, qualifications, skills, and geographic location. This range represents the base pay for the position and does not include potential bonuses, commissions, benefits, or other forms of compensation. Final compensation will be determined at the time of offer and in accordance with internal equity and market data. This role offers a performance-based commission structure, allowing employees to earn based on their individual sales achievements. As commission earnings will vary depending on market conditions and personal performance, comission is not guaranteed and solely depends on the employee's ability to generate sales, secure contracts, and meet performance targets. Commission payouts are governed by company policies and applicable commission agreements. Doka offers terrific career opportunities, competitive compensation, comprehensive benefits including medical, dental, vision, Flexible Spending Account, company paid life insurance, supplemental voluntary term life insurance, 401k retirement plan (Roth and Non-Roth), short-term disability, AFLAC policies, paid time off (sick/personal, vacation, floating holiday and company paid holidays) and an exciting opportunity to join as a member of Doka's team. If working with some of the most impressive construction projects in the US and joining an industry leader excites you, please submit your resume by clicking below. Visit us on-line at *************** for additional information on Doka USA, Ltd. Doka USA, Ltd. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are interested and have a strong competitive drive, positive attitude, a desire to learn and grow from your experiences, then this is your opportunity to make an immediate difference. Please submit your resume and apply now. External candidates must be authorized to work for any employer in the USA.

Airgas is Hiring for an Account Manager in Cape Girardeau, MO! At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across Account Manager, Manager, Sales, Diversity, Account, Manufacturing, Accounting, Business

Who we are: Artisent Floors is a fast growing, full-service flooring company, and we're looking for the right people to join our team. We work hard, collaborate closely, and find the right solutions to make our clients happy. We provide next day flooring service to the multifamily industry, serving apartment communities in 17 cities from our corporate headquarters in Memphis, TN. Why join us: The mission of Artisent Floors is to revolutionize the multifamily flooring industry by delivering superior products and personalized service to our customers. We strive to exhibit our Core Values every day: ● Diligence- We make our customers' job easy by doing the little things that make a big difference. ● Integrity- We operate in good faith and absolute honesty. Never promise what you can't deliver; and do what is right in every situation. ● Creativity- We will never stop innovating to benefit our customers, bring efficiency to our operations, make our workplace more rewarding, and benefit our community. ● Expertise- We will be the best at what we do. When new opportunities arise, we will lead the way in doing business the right way. ● Artisent Family- We take an interest in all four aspects of the lives of our employees - Physical, Spiritual, Emotional, and Social. Because Artisent Floors could not exist without its people, we will invest in those people and succeed together. What role will you play Artisent Floors is adding an Account Manager to our team in St.Louis. As an Account Manager, you will have four core responsibilities: ● Make in-person cold calls to businesses and multifamily apartment communities ● Measure apartment units and homes to create proposals for customers ● Drive branch revenue through individual performance ● Ensure high levels of customer service to all current and future prospects Who you are: We are seeking a highly motivated and experienced individual to join our team as an Account Manager. In this role, you will become a subject matter expert on all our products, software, and systems. You will become an expert at the “Artisent Sales Method” - the same methodology we've used to rapidly expand from just one store to 17 locations. To achieve this, you will spend one week in our home office in Memphis training and another week in your respective market with a trainer, focusing on the sales process. Preferred candidates will have: ● 2-5 years of outside sales or multi-family experience ● Bilingual is a plus but not required ● Exceptional ability to connect with prospects and customers ● Driven by competition and working within a team environment ● Strives to be better today than yesterday ● Aptitude to learn and absorb new technologies and skills Benefits: ● Base salary + monthly team commission ● Health insurance- 100% of employee premium paid by Artisent Floors ● Dental, Vision, Supplemental insurance: Available as employee paid benefit ● Paid time off (PTO): ● 100% Company-paid benefits: Life Insurance and AD&D coverage ● 401(k)/Roth matching ● Holidays: Company- paid holidays ● Vehicle allowance ● Cell phone ● Credit Card for gas and expenses ● Toll allowance (if applicable)

Founded in 1919, Belger Cartage Service, Inc. has been a leader in the crane service industry, renowned for innovation and exceptional service. Headquartered in Kansas City, Missouri, with six locations across the Midwest, Belger provides a range of services including crane operations, machinery installation and de-installation, specialized heavy hauling, and warehousing. The company is recognized for its expertise in handling challenging projects and delivering solutions with precision and reliability. Serving diverse industries, Belger continues to uphold its reputation for high-quality service and performance. Role Description This is a full-time, on-site position for Project Managers & Account Managers based in Kansas City, MO. The role involves overseeing project planning, management, and execution to ensure successful outcomes. Responsibilities include coordinating logistics, monitoring project timelines, managing client accounts, expediting resources, performing inspections, and ensuring that goals are met efficiently. The individual will act as a liaison between clients and internal teams to ensure alignment with customer requirements and expectations. Qualifications Experience in Project Management and the ability to oversee project planning, timelines, and execution Skills in Expeditor and Expediting to manage and accelerate tasks effectively towards project completion Familiarity with Inspection and Logistics Management processes to maintain quality and monitor supply chain activities Strong interpersonal and communication skills to manage client relationships and collaborate with diverse teams Proven problem-solving abilities and capacity to work in a fast-paced environment A bachelor's degree in Business, Logistics, Project Management, or a related field is preferred Experience in industries such as crane services, heavy hauling, or machinery installation is a plus

If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit *************************** for more information. The Leukemia & Transplant Oncology Account Manager is responsible for direct promotion of Jazz Pharmaceuticals' products, and the development and management of business relationships with therapeutic specialists within an assigned geographical territory. The Oncology Account Manager (OAM) is an integral part of the commercial team that includes all personnel dedicated to the sales and marketing functions. The Oncology Account Manager will implement Jazz Pharmaceuticals' marketing strategies and marketing tactics to achieve sales goals through short-term and long-term objectives. This position reports directly to the Regional Sales Manager. Key Skills: Strategic Account Management: Customer Understanding Possess strong sales analytics capabilities with demonstrated understanding of prescribing and purchasing decision processes and any marked differences from national trends Demonstrate a thorough understanding of: Internal customer business models - how profit is generated, business and financial risks, cost impacts of managing patient care External customers - current reimbursement landscape/ managed care, payer issues and trends, and other factors which inform the development of one's annual territory business plan Gain understanding of customer needs through thorough research and analysis to understand the specific needs and requirement of each customer/and or account Identify key stakeholders within the account and understand their roles, priorities, motivations and patient needs Proven excellence to leverage all available resources - dashboards, alerts, omnichannel reports, speaker programs, conference attendance Actively gain customer insights and provide timely feedback to cross-functional partners and regional sales manager regarding account business trends, changes in the therapeutic landscape, performance, industry issues and business opportunities and obstacles Strategic Planning: Keep the needs and expectations of the customer/patients at the forefront of all that we do Define clear, measurable objectives that align both with the company goals and the goals and needs of the customer Develop tailored strategies and tactics to address the unique needs and challenges of each customer Determine the resources required to execute the strategic account plan effectively Continuously review and adjust the strategic account plan based on activities, feedback, changing market conditions and evolving customer needs Develop and implement customized account strategic plans with clear next steps, specific strategies and tactics and appropriate utilization of resources while meeting the needs of our customers Demonstrated collaborative efforts with cross-functional teams including marketing, medical affairs and market access to align and execute on account strategies to achieve common business objectives Work with customer facing colleagues to facilitate achievement of the respective functional tactical objectives Recognize changes in the work environment to ensure effective development and implementation of alternate plans to achieve objectives, modify call plan/business plan activities as needed Strong ability to identify patterns and trends from multi-source data (OmniChannel) for divergent collaborative problem solving Teamwork & Collaboration: Maintain an enterprise mindset and cross-functional thinking to maximize one Jazz customer engagement Highly effective at leveraging cross-functional partnerships with marketing, medical affairs and market access with the goal to advance Business Unit and organizational interests Engage and align with cross-functional partners to mobilize resources and ideas to deliver to successfully meet customer and patient needs Actively shares insights and best practices across the team; demonstrates trust in others by consistently finding opportunities to contribute to their effectiveness and impact Work effectively with customer facing colleagues to facilitate achievement of the respective functional teams tactical objectives Lead where appropriate as the main point of contact for designated accounts and collaborate with cross-functional partners to create a streamlined, organized interface between account stakeholders and all field facing colleagues Selling Effectiveness: Effective promotion of Jazz Pharmaceuticals Adult Oncology products to physicians and other health care providers within the designated area at both community and Academic centers Institute a network-selling mindset to customer relationships, seeing them as part of a connected healthcare ecosystem to broaden connections across an account Stay abreast of industry trends, competitive landscape, and clinical developments in oncology to effectively communicate product differentiation and value proposition Ability to adapt quickly to new tools and resources for successful customer engagement; leverages analytics to assist with developing insights and next best action plans Identify, establish and maintain strong relationships with key physicians, health care providers and organizations within assigned territory Product and Scientific Knowledge: Educate physicians and other health care professionals about Jazz Pharmaceuticals product(s), providing the most current information about the approved indications for the company's products within the current disease areas of focus: pediatric and young adult acute lymphoblastic leukemia (ALL) and bone marrow transplant Demonstrates a superior level of effectiveness in communicating, educating, and consulting across multiple disease states Effectively and appropriately responds to the customer's questions about other approved products/therapies, based on the clinical information contained in the package insert and per company compliance guidelines Demonstrate to customers and internal team members a high level of clinical knowledge of a) the disease state, and b) Jazz product(s), based on the clinical information contained in the package insert Demonstrates confidence in appropriately challenging prescribers about treatment decisions associated with assigned product Execution: Participate in organizing and facilitating meetings for the exchange of medical and product information in line with the company's policies, regulatory and legal requirements Represent company at live and virtual conferences, attend company meetings, educational events, training programs and functions as needed Utilize CRM tools to effectively manage customer interactions, track sales activities and maintain accurate territory records Present a positive and professional image of Jazz Pharmaceuticals, and ensure activities are consistent with and enhance the company's ethical pharmaceutical marketing policies and procedures Special projects as assigned Comply with all legal/regulatory guidelines of the Food, Drug and Cosmetic Act, the Prescription Drug Marketing Act, the Pharma Code, OIG guidelines, and all other applicable federal and state regulations Perform all activities within allocated budget Required Experience Four-year college/university degree Experience in Oncology Excellent verbal and written communication skills with an effective presentation style both in face to face and virtual interactions to connect and build credibility with healthcare professionals Ability to meet territorial travel requirements Preferred Experience Post-graduate business school study, training Minimum of 5 years in the oncology market Strong clinical, technical and scientific knowledge of product(s); applicable disease states desired Strategic thinker who can drive a strategic account business plan Strong key account management experience working in complex academic and community accounts, identifying influential stakeholders, and working with them to better serve patients Demonstrated history of strong business acumen, problem solving, effective prioritization, account management and effective sales data analytics skills Skillful in fostering teamwork and collaboration in cross-functional account management Results oriented with a proactive and Self-motivated approach to driving sales growth Experience with pediatric and young adult ALL and bone marrow transplant highly preferred Key Account & Market dynamics knowledge Description of Physical Demands Frequent travel between meeting sites Frequently operating a computer, printer, telephone and other similar office machinery Frequent interactions with external contacts in their office environment with little exposure to excessive noise, dust, fumes, vibrations and temperature changes Frequent computer laptop or tablet use, not usually at a workstation Responsibilities may require a work schedule that may include working outside of "normal" work hours, in order to meet business demands Frequent public contact requiring appropriate business apparel Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. FOR US BASED CANDIDATES ONLY Jazz Pharmaceuticals, Inc. is committed to fair and equitable compensation practices and we strive to provide employees with total compensation packages that are market competitive. For this role, the full and complete base pay range is: $134,400.00 - $201,600.00 Individual compensation paid within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, and other pertinent factors. The goal is to ensure fair and competitive compensation aligned with the candidate's expertise and contributions, within the established pay framework and our Total Compensation philosophy. Internal equity considerations will also influence individual base pay decisions. This range will be reviewed on a regular basis. At Jazz, your base pay is only one part of your total compensation package. The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz's Long Term Equity Incentive Plan. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, 401k retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. As a Coinbase Concierge, you will serve as a primary subject matter expert for Coinbase's products, providing world-class service and support to our most valued customers. You'll join a high functioning team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We're looking for an individual who has a passion for making the customer experience seamless and phenomenal. *What you'll be doing:* * Serve as the primary touchpoint and relationship owner for selected high value Consumer customers. * Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution. * Handle requests through to resolution, including collaborating across teams of subject matter specialists. * Model an investigative mentality to help address critical customer issues at the root cause. * Represent and advocate for the customer across organizations to drive impactful changes. * Champion clear communication with internal and external partners to align on solutions and drive results. * Onboarding the customer to Coinbase and after understanding their goals, helping them understand how to set up, secure, fund and begin using their account. * Proactively monitoring their customers' accounts for any potential issues and when one is identified, either resolving it on their behalf or helping them do so. * Introducing customers to newly released features or products that they may be interested in. * Educating customers about benefits (i.e. staking, Coinbase One, etc) that they aren't currently taking advantage of, but could be. * Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase. * Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customers' trading related issues. *What we look for in you:* * FINRA License series 7 & 63 (will not initially be sponsoring licenses) * Motivated by Coinbase's mission, creating a seamless experience for our trading customers and driving product adoption. * Minimum of 2+ year of relevant experience in a financial services customer service or support role in a fast paced environment. * Advanced knowledge of the financial services industry and securities trading. * Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. * Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users. *Nice to haves:* * FINRA License Series 3, 4, 65, or 66. * Knowledge of Cryptocurrency and Coinbase Products * Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect. *Note: We are targeting candidates based in Orlando, FL at this time, but open to talking to top talent in other locations!* *Job ID: G2876* *Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)). Pay Range: $40.01-$47.07 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations*********************************** *Global Data Privacy Notice for Job Candidates and Applicants* Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required. *AI Disclosure* For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com

Job DescriptionWhy join us?We're a global tech company, just not the kind you're picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear “yes, let's give it a shot” more often than “that's not how we do things here.” People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast The scale is big. But the ownership's personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact, without the big tech ick. If that excites you more than it scares you, you'll fit right in. The Role An awesome opportunity has arisen for a Senior Customer Success Manager to join our team! You will be responsible for driving success across our highest opportunity accounts in the Manufacturing industry. You will act as a trusted advisor, ensuring customers maximize the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing Enterprise customers across a variety of industries.How you will spend your time: Serve as a strategic partner to a portfolio of Enterprise customers, helping them adopt and maximize the value of our solutions Understand customers' business objectives, challenges, needs to drive success Own customer retention, ensuring renewals and reducing churn risk through proactive engagement Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices Advocate for customers internally, influencing product development based on industry trends and customer feedback Contribute to the development of industry-specific playbooks, collateral, and case studies About you: 10+ years of total work experience with at least 5+ years experience working in a customer success role, ideally with Enterprise customers or within an Enterpriselevel organization Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take action Thrives in a fast-paced, dynamic environment More than a job: Equity with high growth potential, and a competitive salary Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office Access to professional and personal training and development opportunities We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn . To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn . To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.

We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results - for our people, our clients, and our company. We're a people-centric firm, so it's no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us. Job Description Olsson offers its clients a full spectrum of water and wastewater services, including a complete line of planning, design, permitting, and construction phase services. Maintaining water quality is Olsson's number one concern, and we are able to respond to a broad set of client demands in a timely and cost-effective manner. The Client Manager role serves as the main point of contact for a specific client, a division of a larger client, or a targeted client at the team level, establishing solid relationships, building and maintaining a strong rapport, and ensuring overall client satisfaction. The Client Manager oversees client service management for the team, ensuring services that provide purposeful, high-quality solutions to successfully solve engineering and design needs. Primary Responsibilities: Manages a key client account within the team or across multiple teams by serving as the main point of contact and working closely with project managers to lead project execution plans. Develops a deep understanding of the client's business, as well as the industry, to present growth strategies, identify new opportunities, and cross-sell services to the client. Creates communication plans unique to the client to ensure communication needs are satisfied by providing regular updates and reports to the client on the status of their projects. May focus on a specific client targeted for growth opportunities for the team by executing a growth plan for the client and cross-selling services. Leads efforts, in conjunction with the team leader and/or group leader(s), to secure repeat client work by focusing on exceptional client service. Manages client expectations and negotiates outcomes. Coordinates with internal leaders to address client concerns or conflicts and takes client feedback into consideration when making decisions. Qualifications You are passionate about: Working collaboratively with others. Having ownership in the work you do. Using your talents to positively affect communities. You bring to the team: Strong communication skills. Ability to contribute and work well on a team. Bachelor's degree in engineering or a related area is preferred. A minimum of eight years of client experience with increasing responsibility. #LI-RS1 #LI-Hybrid Additional Information Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come. As an Olsson employee, you will: Receive a competitive 401(k) match Be empowered to build your career with tailored development paths Have the possibility for flexible work arrangements Engage in work that has a positive impact on communities Participate in a wellness program promoting balanced lifestyles In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance. Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status. Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices. For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Notice here.

Environmental Work, Inc. (EWI) Is looking for a Client Manager who will be responsible for the sale of our services and products within the Kansas City area and provide ongoing support to our Field Services department. This position combines a full understanding of environmental and industrial work with an innate outside sales ability. The ideal candidate for this position possesses a self-starter mentality, a hunger to identify, pursue, and continuously identify leads and win opportunities with a desire to serve our clients with exceptional service. A Client Manager operates with an "all-hands-on-deck" mentality to ensure client satisfaction and a high level of quality in the sales of EWI's services. CLIENT MANAGER | ESSENTIAL FUNCTIONS: Develop strategic sales plan to advance the Environmental Works brand, grow the new clientele base, maintain and increase revenue streams from existing EWI customers Assist project managers (PM) and operations managers (OM) with organizational skills, account strategies, territory planning and administrative responsibilities to ensure a high level of client/customer satisfaction is attained Develop and increase sales revenue to meet assigned targets Act as a resource to PMs and OMs in contract opportunities and proposals Contract negotiations, closing sales and developing marketing plans Attend trade shows Participate in education and training conferences on selling and marketing programs Keep informed of new products, services, and other general information of interest to customers Troubleshoot problems regarding services provided Answer questions from PMs/OMs and proactively look for solutions Conduct outbound calls and face-to-face meetings with customers daily Leverage the CRM(Client Relationship Management) to help aid in sales and relationships. CLIENT MANAGER | COMPETENCIES: Customer/client focus High attention to detail Communication proficiency Performance management Business acumen Initiative Results driven Organizational skills Excellent Presentation skills CRM experience Successful Territory Management Client facing interactions CLIENT MANAGER | POSITION TYPE AND EXPECTED HOURS OF WORK: Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand. CLIENT MANAGER | TRAVEL: Some regional travel may be required. CLIENT MANAGER | REQUIRED EDUCATION AND EXPERIENCE : Three (3) years of sales experience in the environmental or industrial industries Outside Sales experience (B2B) CLIENT MANAGER | PREFERRED EDUCATION AND EXPERIENCE: Advanced training in client management and outside sales techniques Experience selling industrial work (i.e. - hydro-blasting, hydro-excavation, line jetting, tank cleaning, etc.) CLIENT MANAGER | WORK ENVIRONMENT : This job operates in a professional office environment. This role routinely uses standard office equipment. All employees are required to follow safety standards and wear all personal protective equipment in designated areas. CLIENT MANAGER | PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role; however the employee may occasionally lift and/or move equipment. BENEFITS • 1700/3400 Deductible Health Insurance Plans Available • 3400 includes Health Savings Plan (HSA) Company Contribution with Employee Contribution • Dental • Vision • Health Savings Account (HSA) • 401k | Up to 4% Company Match ADDITIONAL BENEFITS • Tuition Reimbursement • Career and Personal Development Resources and Training • Safety Boot Reimbursement • Gym Membership Reimbursement • Company Cell Phone - dependent on position • Company paid lodging and per diem • Quarterly bonus when eligible • Company vehicle EEO: Environmental Works, Inc. is committed to maintaining a workplace that is free from discrimination on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. We strive to create a diverse and inclusive work environment where all employees are treated with kindness and respect. #IND

Insight Global is seeking a Director of Customer Success that will lead and elevate our customer service operations. This role will oversee a team of 40 employees based in O Fallon, MO (approximately 30-40 minutes outside St. Louis), including 9 direct reports. The ideal candidate will bring strategic leadership, operational excellence, and a passion for customer-centric service. This is an in-office role Monday through Friday. This individual will be tasked with leading a division of call center and customer success individuals along with identifying problems and implementing solutions. Additional Responsibilities Include: Leadership & Strategy - Set the vision and roadmap for Customer Success aligned with the organization's growth goals. - Lead, coach, and develop a high-performing team focused on inbound support and outbound service coordination. - Foster a culture of accountability, collaboration, and continuous improvement. Operations & Process Improvement - Implement scalable processes and tools to support rapid expansion. - Own the customer experience across all channels (phone, email, chat, self-service). - Establish and monitor KPIs, ensuring teams have the resources and training to meet goals. - Collaborate cross-functionally with Sales, Field Ops, Engineering, and Product to optimize the customer journey. Customer Advocacy - Serve as the internal champion for customer needs and feedback. - Analyze customer data to identify trends and drive systemic improvements. - Provide executive-level reporting on customer insights and performance. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - Minimum of 3 years of experience as a director or manager of customer success / customer, preferably in a call center environment that is B2C - Experience managing large teams with direct and in direct reports - Excellent communication and collaboration skills across departments. - Familiarity with CRM, OSS/BSS, and call center platforms - Bachelor's degree telecom experience startup experience

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017

Job DescriptionWhy join us?We're a global tech company, just not the kind you're picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear “yes, let's give it a shot” more often than “that's not how we do things here.” People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast The scale is big. But the ownership's personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact, without the big tech ick. If that excites you more than it scares you, you'll fit right in. The Role An exciting opportunity has arisen for a Senior Customer Success Manager (CSM) to join our team! You'll drive success across some of our most strategic Enterprise customers in the Retail and Quick Service Restaurant (QSR) industries. As a trusted advisor, you'll ensure customers maximize the value of our platform, achieve measurable business outcomes, and expand theirlong-term partnership with SafetyCulture. We're looking for someone who thrives on building deep relationships within complex, multi-site organizations and partnering closely with senior stakeholders to deliver tangible business About you: Proven experience managing large-scale, strategic customer relationships within complex Enterprise environments Relevant industry experience in Retail or QSR, or managing Enterprise customers in those industries, is considered a strong value add Strong learning mindset and the ability to rapidly understand new industry dynamics Ability to navigate multiple senior stakeholders (VP level and above), aligning solutions to strategic business goals Confidence in engaging at the C-suite level to drive value and influence decisions Skilled at leveraging data and insights to shape strategy, measure outcomes, and demonstrate ROI Exceptional communication, persuasion, and presentation abilities, with a knack for simplifying complex ideas A proactive, outcomes-driven mindset - comfortable operating in a fast-paced, dynamic environment How you will spend your time: Serve as a strategic partner to a curated portfolio of Enterprise Retail & QSR customers, driving adoption and measurable success Understand customers' business objectives, challenges, and industry context, using insights to guide their journey Own customer retention, proactively identifying and mitigating churn risk while ensuring renewals Partner with Sales and other internal teams to uncover and drive expansion opportunities within existing accounts Use your industry expertise to deliver tailored recommendations, best practices, and thought leadership Act as the voice of the customer internally - influencing product direction based on real-world needs and opportunities Contribute to industry playbooks, case studies, and enablement materials that elevate customer outcomes and team capability We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn . To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn . To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.

We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results - for our people, our clients, and our company. We're a people-centric firm, so it's no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us. Job Description Olsson offers its clients a full spectrum of water and wastewater services, including a complete line of planning, design, permitting, and construction phase services. Maintaining water quality is Olsson's number one concern, and we are able to respond to a broad set of client demands in a timely and cost-effective manner. The Client Manager role serves as the main point of contact for a specific client, a division of a larger client, or a targeted client at the team level, establishing solid relationships, building and maintaining a strong rapport, and ensuring overall client satisfaction. The Client Manager oversees client service management for the team, ensuring services that provide purposeful, high-quality solutions to successfully solve engineering and design needs. Primary Responsibilities: * Manages a key client account within the team or across multiple teams by serving as the main point of contact and working closely with project managers to lead project execution plans. * Develops a deep understanding of the client's business, as well as the industry, to present growth strategies, identify new opportunities, and cross-sell services to the client. * Creates communication plans unique to the client to ensure communication needs are satisfied by providing regular updates and reports to the client on the status of their projects. * May focus on a specific client targeted for growth opportunities for the team by executing a growth plan for the client and cross-selling services. * Leads efforts, in conjunction with the team leader and/or group leader(s), to secure repeat client work by focusing on exceptional client service. * Manages client expectations and negotiates outcomes. * Coordinates with internal leaders to address client concerns or conflicts and takes client feedback into consideration when making decisions. Qualifications You are passionate about: * Working collaboratively with others. * Having ownership in the work you do. * Using your talents to positively affect communities. You bring to the team: * Strong communication skills. * Ability to contribute and work well on a team. * Bachelor's degree in engineering or a related area is preferred. * A minimum of eight years of client experience with increasing responsibility. #LI-RS1 #LI-Hybrid Additional Information Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come. As an Olsson employee, you will: * Receive a competitive 401(k) match * Be empowered to build your career with tailored development paths * Have the possibility for flexible work arrangements * Engage in work that has a positive impact on communities * Participate in a wellness program promoting balanced lifestyles In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance. Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status. Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices. For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Notice here. Create a Job Alert Interested in building your career at Olsson? Get future opportunities sent straight to your email. Create alert