Customer success manager jobs in Montebello, CA

Customer Service Manager - Full-Time | On-Site (Huntington Park, CA 90255) Salary: Up to $70K annually We are a high-end women's contemporary fashion brand, specializing in premium denim, knits, and wovens, currently carried in 150 top specialty boutiques nationwide. Known for our exceptional fit, elevated fabrication, and refined details, we are experiencing rapid growth across wholesale, DTC, and marketplace channels-and are expanding our leadership team. We are seeking a Customer Service Manager with a strong ApparelMagic background and proven customer service leadership experience to oversee our on-site operations in Huntington Park. This is a full-time, direct hire role, responsible for ensuring a world-class customer experience while building scalable systems to support growth. What You'll Do: Lead day-to-day operations of the on-site customer service department Deliver exceptional customer experience, ensuring timely resolution of inquiries and escalations Analyze customer feedback and performance metrics to drive continuous improvement Develop, implement, and maintain customer service policies, procedures, and best practices Hire, train, coach, and manage a high-performing team Partner cross-functionally with operations, accounting, sales, and logistics Maintain high standards of professionalism, responsiveness, and accuracy What We're Looking For: Proven experience in Customer Service Management or customer support leadership Strong analytical and problem-solving skills Excellent written and verbal communication Demonstrated ability to lead and motivate a team Ability to thrive in a fast-paced, on-site environment Prior experience with ApparelMagic strongly preferred Bachelor's degree in Business, Communications, or related field preferred Systems & Tools Experience (Preferred): ApparelMagic Shopify Gorgias Amazon Seller Central NU Order GS1 EDI Why Join Us: Leadership role within a fast-growing premium fashion brand Opportunity to build and scale a department with real impact Collaborative, entrepreneurial work environment Competitive compensation based on experience

No recruiters or unsolicited agency referrals please. *Candidate must reside in greater Los Angeles/Southern CA area* Are you are looking for a dynamic life science/lab equipment sales position where every day is different? Where you can hit the ground running and make an immediate impact with the largest healthcare providers in your region? Then look no further, you'll be a great fit for CME Corp. CME Corp. is looking to add a talented and highly motivated sales professional to join our growing organization. As a Life Science Account Manager, you will play a key role in our sales team managing your book of business, developing new business opportunities, and meeting or exceeding sales profitability objectives selling healthcare equipment and related services with a focus on lab, also calling on research, phlebotomy, blood bank and morgue departments. The territory is the greater southern California region, and the focus is on the largest and most prestigious healthcare systems within your territory. This role will report to the Vice President of Specialty Sales. Responsibilities: Manage and grow opportunities with existing and new customers for life science products through various channels, including networking, cold calling, and attending industry events. Maintain and nurture relationships with existing clients, identify opportunities for upselling and cross-selling, and ensure customer satisfaction. Develop a comprehensive understanding of the features, benefits, and applications of the life science equipment- be a resource for your customer Meet monthly and annual sales/revenue targets Collaborate with Account Manager to grow life science product sales within accounts Bidding/quoting projects and creating proposals Maintain current and develop new relationships with manufacturer sales representatives Identify and qualify key “Decision Makers” (buying influencers) in all key and target accounts Create value beyond our products and services in a way that differentiates us from the competition Stay current with industry trends Requirements: Bachelor's degree or high school diploma with 5 years of relevant work experience Minimum of 2 years of progressive experience in account management in acute care facilities or similar role Minimum 2 years experience in life science product sales with lab focus. Excellent communication and interpersonal skills Experienced in Microsoft office products and Salesforce CRM Must live in the geographical location of the position Regular daily travel within the geographic territory as business needs require Occasional overnight travel may be required Attend industry trade shows as needed Who you are: Self-motivated and goal oriented Highly organized and strong attention to detail Effective communication and presentation skills Strong, consistent and competitive work ethic Strong problem-solving skills with solution-oriented focus Customer Centric approach Adaptable to change and ability to work in a fast-paced work environment Compensation and Benefits: Commission based with a weekly draw. The weekly draw amount is dependent upon experience level of applicant This position has unlimited earning potential Company laptop and cell phone Monthly expense allowance Medical, Dental and Vision Vacation and Paid Holidays 401k Retirement Plan Employee Stock Ownership Plan Employer-Paid Life Insurance Voluntary Benefits - Critical Illness, Short & Long Term Disability, Accident, Life, Whole Life, and Pet insurance Tuition Reimbursement Referral Bonus Program Employee Assistance Program About CME: Dedicated to providing quality equipment, logistics, and services to healthcare. CME is the premier source for equipment and turnkey logistics, delivery, and support for the healthcare community. The company helps healthcare facilities nationwide to seamlessly launch, renovate and expand. CME is headquartered in Warwick, RI with branches in Anaheim, CA, and Long Island, NY and over 35+ service centers spanning the nation and offers an expanded product line of more than 2 million+ medical products from more than 2,000 manufacturers. We support our military community, veterans encouraged to apply! CME Corp. is an equal opportunity employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.

Salary: $110,000-$130,000 base + performance bonus + commission Tiello is partnered with a top-performing residential roofing contractor in the Burbank area that's experiencing rapid expansion and is looking to bring on a highly accomplished Sales Manager to lead and elevate their sales division. This is a company with a long-standing reputation for quality workmanship, an integrity-driven culture, and a strong presence across Southern California. They're seeking someone who operates at the highest level-someone who has repeatedly grown teams, elevated performance, and driven significant revenue in the residential roofing space. The Role You'll lead the residential roofing sales team across the LA-Burbank market, owning strategy, performance, process, and accountability. This is a hands-on leadership role focused on scaling people, systems, and revenue. The ideal candidate has coached and grown teams responsible for $20M-$30M+ annually, while consistently increasing close ratios and average ticket sizes. Responsibilities Lead, mentor, and develop a high-performing residential roofing sales team Increase team performance across close rates, average ticket size, and revenue Implement scalable sales processes, KPIs, and systems to support rapid growth Partner closely with ownership on forecasting and long-term strategy Work with marketing and operations to ensure alignment and project excellence Recruit, onboard, and develop new sales reps to expand market coverage What We're Looking For Proven experience leading sales teams in residential roofing or exterior construction Demonstrated success scaling revenue and team performance ($20M+ preferred) Strong coaching and leadership skills Process-driven, metrics-focused, and growth-minded High integrity, clear communication, and a collaborative approach Compensation & Benefits Base salary: $110K-$130K (DOE) Performance bonuses + commission Company vehicle or vehicle allowance Full benefits package Long-term career growth with a highly reputable California contractor Tiello is proud to be an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Please apply directly or send resumes to ****************.

Residential Sales Manager Los Angeles, CA $150k - $250k base + Commission + Benefits Be instrumental in shaping the residential sales division Join a team with no micromanagement - no clock watching, trust and belief in your abilities You will help establish the reputation of the commercial division within a forward-thinking and ambitious roofing contractor Being part of a rapidly growing contractor, you will have opportunities for training, development and growth within the business - you won't have to wait for someone to retire to get that promotion you deserve Benefits Medical, dental and vision insurance Commission Bonus 401k Plan Company truck Training What you'll do Your initial goal will be to grow the residential division from $15million to $30million Set and monitor KPIs, train and mentor existing sales reps and growth the team by hiring and onboarding new reps You will be a hands-on manager, leading by example and getting involved in all aspects of the sales process Requirements Experience at a roofing contractor is essential 5+ years' experience in roofing management Excellent leadership and communication skills Strong technical knowledge of low-slope roofing systems Experience and drive to train sales reps and improve procedures and KPIs A bit about the company The company has quickly grown since it was founded, establishing themselves as a trusted and reliable residential roofing contractor before they branched into the commercial industry. Today, they turnover $20million dollars and their work is split 60/40 between residential and commercial work, with $15million of this coming from the residential department. Don't hesitate and APPLY NOW. Don't have a resume? No problem, just get in touch with me directly to arrange a call: ******************************* Not quite the right fit for you, but know someone that is perfect for the role? Refer a friend today and if we successfully place them, we will give you $1000!

Who We Are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur, you also need a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small - including Chick-fil-A, Ben & Jerry's, KFC, and Eataly - trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What You'll Do As a Senior Enterprise Customer Success Manager, you'll lead a portfolio of global enterprise accounts, driving real business outcomes through strategic partnership, data-driven insights, and deep product knowledge. You'll act as a trusted advisor, helping our most important customers thrive in the ever-evolving world of online ordering and restaurant tech. Drive Revenue & Retention: Own the full customer lifecycle across a portfolio of large enterprise accounts - focused on retention, expansion, and profitability. Strategic Partnership: Act as a long-term, trusted advisor to our top customers, identifying new opportunities to grow the relationship over time. Industry Expertise: Leverage your knowledge of food & beverage, online delivery, or restaurant-tech to offer credible, relevant insights and solutions. Commercial Impact: Use data, product expertise, and business acumen to drive upsell and cross-sell opportunities with charisma and clarity. Problem Solving: Understand restaurant operations and financials to help solve complex business challenges and deliver tangible value. Customer Advocacy: Track performance metrics, guide product improvements, and serve as a product expert on key sales and strategy calls. Relationship Management: Develop strong, authentic relationships with stakeholders, effectively de-escalate tough issues, and negotiate to positive outcomes. What We're Looking For 5+ years of experience in Customer Success, Enterprise Account Management, or Strategic Consulting. Proven success managing complex, high-value customer relationships at the enterprise level. Strong understanding of restaurant operations, hospitality tech, or food delivery ecosystems. Exceptional communication, stakeholder management, and relationship-building skills. Data-driven mindset with the ability to translate metrics into business impact. Experience navigating product conversations and influencing cross-functional teams. Why Join Us Massive Market Opportunity: Help shape the future of an $80B market that's expected to grow to $500B in the U.S. alone by 2030. High Impact, High Ownership: This is a strategic, customer-facing role where your success directly drives Otter's growth. Real-World Impact: Play a key role in helping restaurants evolve and thrive in an increasingly digital world. Team & Culture: Join a collaborative, fast-paced team that thrives on execution, innovation, and doing what's best for the customer. In-Person Collaboration: We work onsite 5 days a week in our Los Angeles HQ to foster rapid learning, strong communication, and shared wins. What else you need to know This role is based in our Los Angeles office location. As a company driven by innovation and continuous change, close collaboration is essential. We're constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That's why all of our office-based teams work onsite, five days a week. Ready to join us as we serve those who serve others?

Jr. Sales Manager - Strawberry Paris Luxury Boho Womenswear | Paris-born, DTLA-based Full-Time | Downtown Los Angeles HQ + Travel *********************** We just launched in 2025 and in less than 6 months we've already smashed past $1M in sales. Vogue France called us “the new boho obsession,” Who What Wear declared our strawberry-pink silk dresses “the piece of the season,” and every cool-girl influencer from Paris to Venice Beach is wearing us. Now we're scaling fast and we need a HUNGRY Jr. Sales Manager who lives for the chase and refuses to take “we'll think about it” for an answer. This is not a cushy corporate gig. This is a rocket-ship role for someone who gets a rush from turning a cold lead into a six-figure wholesale account. What You'll Do (and win at) Hunt daily: generate your own leads (Instagram DMs, store visits, competitor research, whatever it takes) Cold call, cold email, cold walk-in - you smile when people say they hate cold outreach because you know you're about to change their mind Warm up relationships like a pro: send personalized video lookbooks, teaser samples, and irresistible storytelling that makes buyers feel like they're missing out if they don't stock Strawberry Paris Close wholesale accounts with boutiques, concept stores, and multi-brand retailers across the US, Canada, Europe, and the Middle East Own your territory and your numbers - hit monthly targets and watch your commissions stack Rep the brand in person at Coterie NY, Paris Fashion Week showrooms, LA Market Week, and pop-up events - charm buyers face-to-face and walk away with orders in hand Build a black book of the hottest boutique owners on the planet Collaborate directly with the founder on big-account strategy (think go-see's at The Dreslyn, Lisa Says Gah, Revolve, Free People, etc.) Who You Are 1-3 years sales experience (fashion wholesale is a huge plus, but raw hunger beats years of experience) You're persuasive, polished, and a little ruthless when it comes to closing Rejection is just foreplay to your next “yes” You already know the difference between Shopbop and Ssense, and you have opinions about which boutiques are sleeping on the boho revival Fearless on the phone and magnetic in person Comfortable on camera - you'll be filming quick iPhone videos showcasing the collection and sending them straight to buyers Willing to travel (trade shows, store visits, Paris trips) Bonus: you speak French, you live for the thrill of the deal, and you look killer in a flowy Strawberry Paris dress or embroidered blouse What You Get Base salary $55K-$70k (depending on experience) + uncapped commission (high top performers should clear six figures in year one) Strawberry Paris takes 15% of the net profit per year and distributes it to bonuses. Generous clothing allowance (obviously) 3% UNTAPPED COMMISSION ON ALL SALES FOR YOUR ACCOUNTS. TRAVEL BENEFITS Work out of our dreamy DTLA showroom surrounded by racks of hand-dyed silk Be part of the core team building the next big indie luxury brand Think you've got what it takes to put Strawberry Paris in every must-have store from NYC to Paris? Send your resume + a short note (or 60-second video) telling us the biggest sale you've ever closed and why you're ready to dominate wholesale for us. Email: ************************ Subject line: Jr. Sales Manager - [Your Name] - Let's Hit $10M We move fast. The right person starts ASAP. Don't wait. Your future is waiting. 🍓✨ Check out our website: ***********************

David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Today, with their son, Evan, they create timeless, yet contemporary Men's and Women's jewelry for all lifestyles through unconventional artistry, featuring their signature cable motif. The Sales Manager is responsible for ensuring that store achieves or exceeds sales plan and profitability goals, as well as enhance the David Yurman brand within the store and local market. This individual will also partner with store management team in overseeing that all operational policies and procedures being followed. The Sales Manager will effectively lead, coach and support sales professionals with a focus clientele development and providing a high level of customer service to create a luxury experience. The David Yurman Beverly Hills Sales Manager will be accountable for the following key deliverables: Core Responsibilities Achieve and/or Exceed Sales Plan Partner with sales professionals to meet their individual sales plans and KPI Participate in the development and execution of strategic initiatives to deliver the sales budget. Demonstrate an active role on the selling floor through sales leadership and client development Support sales professionals in closing sales Facilitate the implementation and success of special events held at the retail store Remain current and knowledgeable of industry trends, to determine strategic opportunities to maximize sales within the market. Maintain visual presentation based on company vision and market needs Clientele/Service Management Coach and Monitor in partnership with Retail Store Director, on sales professionals accountability for client outreach and relationship development Ensure store data capture goals are being achieved Maintain a luxury environment that is warm and hospitable, and ensuring that the correct interpretation of and implementation of visual guidelines are being met. Provide appropriate feedback in partnership with Retail Store Director, to staff to ensure that they have demonstrated the appropriate skills necessary to provide a positive and rewarding client experience in all customer interactions Operations Manage the day-to-day activities on the sales floor. Maintain presence on the sales floor to supervise staff and ensure appropriate floor coverage. Maintain appropriate business controls such as store inventory, requests for stock replenishment and all repairs/returns. Implement and support all security measures. Partners with the sales professionals in the administration of special order requests Oversee store opening and closing in the absence of the Retail Store Manager. Talent Partners with the Retail Store Director in hiring and providing performance review feedback. Trains new Sales Associates. Provide leadership to staff through monthly scheduled meetings to review and coach on overall performance Provide formal and informal feedback to staff to build ongoing development opportunities Explain and enforce KPIs and ensure that staff is trending to those measures Qualifications Work Experience: Minimum 1-2 years of proven experience managing in a similar role, preferably within a high-end luxury accessories boutique with joint responsibility for sales and operations Ability to motivate, establish strong business partnerships, and promote professionalism with both clients and staff Ability to manage multiple tasks in a fast-paced environment Proven ability to drive results, and strategic vision to develop business Fine Jewelry and or Fine Watch experience preferred, but not required Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.). Flexibility to work non-traditional hours, including days, nights, weekends and holidays. Computer Skills: Proficient in Microsoft Word, Excel, and Outlook The expected base salary for this role is $80,000-$100,000 annually. Base pay is one component of David Yurman's total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.

At HeyGen, our mission is to make visual storytelling accessible to all. Over the last decade, visual content has become the preferred method of information creation, consumption, and retention. But the ability to create such content, in particular videos, continues to be costly and challenging to scale. Our ambition is to build technology that equips more people with the power to reach, captivate, and inspire audiences. Learn more at *************** Visit our Mission and Culture doc here. Position Summary HeyGen is seeking a strategic and driven Customer Success Leader to take ownership of our customer adoption and drive long-term retention. In this full-time role, you will play a foundational role in shaping the customer journey, from onboarding to expansion ensuring a value-driven experience that keeps users engaged and invested in HeyGen's AI video platform. You'll partner closely with Marketing, Sales, and RevOps to proactively manage retention risk, optimize renewal workflows, and uncover expansion opportunities. This role is based in our Los Angeles or San Francisco office. Core Responsibilities Define and implement a customer journey framework from onboarding to renewal. Lead, hire, and mentor a team of CSMs (Customer Success Managers), ensuring excellence in customer interactions. Identify and mitigate churn risks in collaboration with the Sales team Partner cross-functionally to resolve account, billing, and usage issues impacting renewal outcomes Forecast renewal performance accurately and maintain up-to-date data in Salesforce Drive customer engagement with HeyGen's value proposition to reinforce long-term value Surface expansion potential and collaborate with Sales or Marketing to support growth opportunities Lead improvements to renewal processes, playbooks, and tooling to scale the motion Provide insights and reporting on retention trends and performance metrics to stakeholders Support pricing changes, multi-year deals, and upsell opportunities in partnership with the broader revenue team. Requirements 5-8+ years of experience in SaaS renewals, customer success, or account management Experience in a high-growth startup or early-stage company, preferably in the AI, SaaS, or B2B tech space. Demonstrated ability to manage high-volume customer interactions and meet/exceed retention goals Strong communication, negotiation, and relationship-building skills Proficient in Salesforce (or similar CRM), subscription billing tools, and spreadsheets Analytical, proactive, and comfortable working cross-functionally Bonus points Experience in a PLG (product-led growth) environment or with AI/creative tools Familiarity with Salesforce, Customer.io, or other CS/revenue platforms You've built renewal or retention playbooks from scratch before Passion for video, AI, or storytelling Compensation Base salary Range: $180,000 to $230,000 annually Please note that the salary information is a general guideline only. HeyGen considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal equity, as well as location, market and business considerations when extending an offer. As part of our total rewards package, HeyGen offers comprehensive benefits including a 401k plan, health benefits, generous PTO, a parental leave program and emotional health resources. HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About the role: Our Enterprise Customer Success Managers pick up where our Implementation team leaves off, working closely with our top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner. Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within. This role is open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. You should apply if: You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster. You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. In this role, you will: Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value Orchestrate executive business reviews with our customers' decision-makers and our executive leadership where we look back at past successes and align on upcoming goals Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products Deeply understand the Samsara platform's capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more Serve as a mentor to the wider Customer Success and Support teams Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices Minimum requirements for the role: 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence Customer travel is expected. Up to 25-40%. Experience supporting or working with technical products Solutions-oriented with strong problem-solving skills Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment Diplomacy, tact, and poise under pressure when working through customer issues Bachelor's degree from a 4-year institution An ideal candidate also has: Strong bias for action, the ability to think big, with insistence on high standards Experience serving and supporting large-scale business solutions at Fortune 500 companies Thrives in an unstructured, fast-paced, and change-heavy environment

First Resonance is seeking a dynamic and customer-oriented individual to join our team as a Customer Success Manager. The Customer Success Manager will play a pivotal role in ensuring the successful adoption and utilization of our software solutions by our clients. This role involves building strong relationships with customers, understanding their needs and challenges, and guiding them towards maximizing the value they derive from our products. This role is based in our Los Angeles HQ in El Segundo, CA. Responsibilities & Duties Customer Onboarding: Project manage the onboarding process for new clients, ensuring a smooth transition and successful implementation of our software solutions into their manufacturing workflows. Relationship Management: Develop and maintain strong relationships with key stakeholders at client organizations, serving as their primary point of contact for all post-sales activities. Product Adoption: Proactively engage with clients to drive product adoption and usage, providing guidance and best practices to ensure they are maximizing the value of our solutions. Customer Advocacy: Advocate for the needs and requirements of customers internally within First Resonance, ensuring their feedback is heard and incorporated into product development and improvement efforts. Renewals and Expansion: Work closely with the sales team to identify opportunities for contract renewals and expansion within existing accounts, driving revenue growth through upselling and cross-selling. Issue Resolution: Act as a liaison between customers and internal technical support teams to facilitate the timely resolution of any issues or concerns raised by clients. Training and Education: Conduct training sessions and workshops for clients to enhance their understanding of our products and capabilities, empowering them to leverage our solutions effectively. Minimum Qualifications & Skills Bachelor's degree in Business Administration, Marketing, Engineering, or related field. Proven experience in a customer-facing role, such as customer success, account management, or sales. Strong communication and interpersonal skills, with the ability to build rapport and trust with clients. Solid understanding of manufacturing processes and familiarity with industry trends and challenges. Experience working with software-as-a-service (SaaS) products is highly desirable. Excellent problem-solving abilities and a proactive, solution-oriented mindset. Ability to manage multiple priorities and thrive in a fast-paced, dynamic environment. Willingness to travel occasionally to visit client sites as needed. Benefits & Perks Health Insurance; medical, vision, dental, & life insurance. Paid Parental Leave. Employee Stock Option Plan. Team outings, group lunches, open office, happy hours. Paid holidays, sick days. Flexible Friday and PTO. 401K. First Resonance is an equal opportunity employer dedicated to building an inclusive and diverse workforce. First Resonance participates in E-Verify. As part of our onboarding process, a new hire's Form I-9 information will be shared with the federal government to confirm they are authorized to work in the U.S. Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. First Resonance accelerates the speed and reliability of hardware development for companies manufacturing the next generation of hardware products. This includes space exploration, electric airplanes, autonomous vehicles, nuclear reactors, robotics, and more. We are a group of software, hardware, and manufacturing engineers that are bringing the best of modern UX and data science to an industry that has been overly rigid in its innovation. We are removing the barriers preventing radical advancement by providing tools to manufacturing engineers and operators to move information more freely, collaborate with their teams more easily, and use the power of data to predict problems and provide insights that result in better hardware quality and delivery.

Pirros is reshaping and revolutionizing how Architecture and Engineering firms manage design details. Our software empowers AECO design professionals (Architects, Engineers, Contractors, and Owners) to streamline their detail management process more effectively, reduce errors, and speed up project delivery. We're building the system of record for detail management in a $12T+ industry that's been underserved by technology for too long! About Us Backed by top-tier investors and angels (YC, Funders Club, PlanGrid, Elephant) PROFITABLE, $3.5M+ ARR and growing revenue at +10% month-over-month Competitive Package: salary, stock options, unlimited PTO, health benefits Co-founders both come from structural Engineering, with industry experience 250+ firms using us today, growing 10% MoM, 120% NRR - customers include some of the top AEC design firms in the country Join a high-trust, high-autonomy culture with experienced builders and operators Tangible Impact! We're solving real problems for the people who design the world around us while building the software stack of the future for architects and engineers What You'll Own: Act as a trusted and knowledgeable advisor for our customers. Serve as their main point of contact and work with internal teams to resolve conflicts, bugs and issues affecting customers in order to drive timely resolutions Monitor account health by utilizing data, conduct customer usage analysis, track customer success metrics, effectively identifying and addressing potential risks and opportunities. Be a key driver ensuring retention and growth of Pirros' revenue. You will interact with these customers both as their success point of contact and by leveraging tools to consistently engage in proactive touchpoints Take a proactive approach to initiate data-driven, targeted campaigns and foster increased customer engagement and bolster product adoption rates Take ownership of challenging customer situations, manage them effectively, see them through to resolution and ensure timely follow-ups Play a crucial role in ensuring our customers' success and satisfaction. Responsible for post-sale deployment and customer training, ensuring successful product adoption and integration Seek ways to improve customer satisfaction and raise customer advocacy (NPS), by finding new ways to continuously improve our customers' experience Who You Are: 3+ years in B2B Software/Tech - customer-facing roles, customer success, account management Highly organized, detail-oriented, skilled in written/verbal communication with strong de-escalation and problem-solving skills Empathetic with a customer-focused approach Self-starter that thrives in an entrepreneurial, fast-paced environment with a proven ability to multi-task and manage multiple projects at a time Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution Passion for phone-based customer interactions At Pirros, we believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy, genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Pirros is committed to fair and equitable compensation for all our employees. We thoughtfully consider a wide range of factors when determining individual compensation and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualification and experience. In addition to a competitive base salary, the total compensation package also includes equity and benefits.

StudyFetch is the #1 AI-native learning platform globally, transforming how millions of students learn through personalized AI-powered education. We're growing fast with backing from top-tier investors and a mission that's redefining the future of education and ethical learning. About the Role We're looking for proactive and relationship-focused Customer Success Managers to support our higher education partners as they onboard and scale with StudyFetch. In this role, you'll be the strategic point of contact for university stakeholders, ensuring they receive value from our platform, understand product updates, and can track the impact on student engagement and learning outcomes. Key Responsibilities Own onboarding, implementation, and long-term success for assigned university accounts Serve as the primary point of contact for university faculty and administrative leads Develop success plans and guide partners through platform adoption and integration Track usage metrics, create performance reports, and proactively surface insights Conduct regular check-ins, training sessions, and strategic reviews Collaborate closely with sales and product teams to ensure partner needs are met Advocate for customers internally and influence roadmap based on feedback Drive renewals and expansions through relationship-building and value demonstration What We're Looking For 3+ years of experience in Customer Success, Account Management, or EdTech services Experience supporting enterprise or institutional clients Strong communication and relationship-building skills Ability to work cross-functionally and manage multiple stakeholders Familiarity with the higher education landscape and academic structures Organized, analytical, and comfortable presenting data-driven insights Passion for supporting students and driving meaningful learning outcomes What We Offer $75,000 - $150,000 Base Salary + Bonus incentives 100% employer paid Medical, Dental, and Vision Insurance 75% dependent coverage A high-growth, mission-driven team focused on transforming how students learn If you're ready to revolutionize learning, join our team!

The Company: Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 manufacturing plants across the globe. Metroll is committed to aggressively growing our presence in the Western United States. The Opportunity: Have fun! Hustle! Make it happen! Join the Metroll Sales team today! The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering personalized account management, ensuring that customers are aware of all the features and benefits of the company's products, and assisting in problem resolution. The Customer Success Manager will also educate customers on how to get the most out of their account. The Responsibilities: Develop a deep understanding of product features and benefits Develop a deep understanding of customer needs and goals Educate customers on Metroll's product offering Provide a high-touch, consultative approach to customer service Lead the customer through the sales cycle- from quotation to production all the way to product delivery Be an expert on the product and market space to provide suggestions to customers on how to get the most out of our products Drive customer success through proactive problem resolution, account growth initiatives, and proactive advocacy Effectively communicate cross-departmentally with other departments to provide excellent customer The ideal candidate has: A bachelor's degree in business administration or something similar Project management experience from conception to completion Multitasking and time-management abilities Client-facing and teamwork abilities Microsoft Office knowledge (Excel, Word, Outlook)

EVPassport is the EV Charging hardware and software platform for purpose-driven organizations. Brands committed to sustainability rely on EVPassport to provide their customers with the most seamless payment experience to charge any electric vehicle without requiring a separate app, account or a top-up balance. EVPassport is the only platform that enhances customer engagement for these companies by providing custom branded hardware with API-powered software that easily integrates with their existing applications and services. We operate in the United States, Canada, and Mexico and we offer a leading end-to-end EV Charging solution to enterprise businesses. EVPassport is changing the EV Charging experience, and we want you to help build it. Your Job Opportunity EVPassport is seeking a talented Customer Success Manager to join our team. In this critical role, you'll be the primary relationship owner for a portfolio of EVPassport's commercial and enterprise customers, guiding them from installation to long-term value realization. You will act as a trusted advisor, taking full ownership of the customer journey and collaborating extensively with internal teams to ensure a seamless experience. If you are passionate about building lasting customer partnerships, thrive on solving complex problems, and excel in a fast-paced environment, we want to hear from you. You will: Own the full lifecycle for a diverse book of enterprise accounts, including onboarding, implementation, adoption, retention, and expansion. Build trusted, long-term relationships with senior stakeholders, becoming their go-to strategic partner for all things EV charging. Act as the central point of contact for your customers, taking full ownership of issues from diagnosis to resolution. You'll coordinate solutions by collaborating with internal teams like Sales, Deployment, Product, and Support. Demonstrate a relentless commitment to responsiveness, acknowledging customer inquiries within 24-48 hours and proactively communicating project milestones and resolutions. Ask thoughtful questions to uncover root causes, not just symptoms, and transform customer problems into moments that build trust and add value. Show initiative in improving our processes; you won't just put out fires but will be resourceful in finding and documenting scalable solutions. Deliver clear, confident, and engaging customer communications, from kickoff calls to executive-facing business reviews, translating technical concepts into business-friendly language. You Have: 5+ years of experience in Customer Success, Account Management, or a similar relationship management role. A background in B2B SaaS, mobility, real estate tech (proptech), or infrastructure services is strongly preferred. Experience managing enterprise accounts in sectors like multifamily, hospitality, parking, or corporate real estate is a significant asset. A natural talent for building relationships, with a proactive, "pick up the phone" approach to customer engagement. You're comfortable being the primary, accessible point of contact for your clients. Exceptional problem-solving and critical-thinking skills. You have a demonstrated history of turning complex customer escalations into wins. A strong sense of ownership and autonomy. You operate with a "no pass the baton" mentality, thrive on finding answers, and don't wait for instructions. Excellent executive-facing communication and presentation skills. The ability to thrive in a fast-paced, scaling startup environment and a genuine motivation for EVPassport's mission and ESG impact. It's a Plus: Knowledge of electric vehicles (EVs) and charging dynamics. Experience and enthusiasm for thriving in a fast-paced, scaling startup environment where collaboration and initiative are key. Salary: $75,000-$100,000+ applicable variable compensation potential | Placement within this base salary range depends upon several factors, including prior relevant job experience and skill set. This will be an in person position. Apply now if you thrive in an environment that grants you the autonomy to explore and build solutions. For additional information on EVPassport, please visit *************************** Our Values: EVPassport is built on a foundation of innovation, accountability, and trust. We believe in hiring individuals who align with our core values: Customer Obsessed - Relentlessly focused on delivering seamless experiences. Trust by Default - Acting with transparency and integrity. Own the Outcome - Taking full responsibility for delivering results. Growth Mindset - Continuously learning, improving, and embracing challenges. Anything is Possible - Challenging conventional thinking to drive innovation. Practice Kindness - Building a culture of respect, collaboration, and mutual support.

The Enterprise Customer Success Manager (CSM) is responsible for onboarding new customers, driving upsell growth, and mitigating churn. The CSM will ensure customer success by delivering value, building processes, and fostering strong relationships. The role includes working as a Subject Matter Expert (SME) for partner integrations and managing a Customer Success Associate (CSA) to achieve team goals. The Day-to-Day Responsibilities: Customer Success Leadership Own the post-sales customer journey, including onboarding, engagement, and growth. Ensure seamless transitions from sales to implementation, turning new customers into trained and successful users quickly. Act as the primary point of contact for customers, delivering both good and bad news professionally. Advocate for the company and the customer, balancing their respective goals and needs. Team Management Manage and mentor the assigned CSA, Seth, to ensure team success in onboarding and account management. Drive team performance in minimizing churn and maximizing upsell opportunities. Escalate challenges and provide regular updates with the technical team, ensuring alignment and resolution of complex issues. Process Development and Execution Build and implement processes around Quarterly Business Reviews (QBRs) and customer onboarding. Create scalable frameworks for measuring and improving customer success metrics. Collaborate with Product and Marketing teams to gather feedback and develop case studies. Revenue and Retention Accountability Drive upsell growth both directly and through team efforts. Minimize churn by proactively addressing risks and delivering consistent value. Contribute to organizational revenue attainment by meeting or exceeding targets. Collaboration and SME Role Work cross-functionally with Product, Sales, and Marketing teams to enhance customer experiences and integrations. Serve as the SME for partner integrations, ensuring smooth and effective collaborations. Maintain a feedback loop to provide insights into customer needs and opportunities for product improvement. Ownership of Goals and Priorities Own your calendar: Focus on high-impact activities and effective time management. Prioritize tasks that align with goals for customer success, upsells, and churn reduction. Balance hands-on execution with leadership responsibilities by delegating effectively. A Little Bit About Us Zuum is a rapidly growing, tech startup which is transforming the $1.2 trillion logistics industry. We connect enterprise shippers to carriers on an automated platform. To better understand what we are about, please check out our website Zuum Transportation and our Career Page.

ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports customers in their digital transformation and sustainable energy transitions for a green and smart future, helping them to prioritize safety, maximize reliability, and stay resilient. Our employees' passion for excellence, innovation, and customer satisfaction is our most-prized resource. If you share that passion - and want to be part of a company that leads the energy transition towards a cleaner and more resilient world for future generations - we invite you to join us! ETAP is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. Job Title: Customer Success Manager - Key Accounts Location: USA Employment Type: Full time The job Reporting to the Head of Customer Success Management, the Customer Success Manager is responsible for establishing strong relationships with their portfolio of customers, ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. Throughout our customer journey, we aim to deliver a best-in-class customer experience, and the Customer Success Manager is the steward of this journey. Her/His mission is to ensure customers achieve success using our solutions. Key responsibilities Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Engage with customers to understand how they work and ensure they are leveraging our solutions effectively. Understand the motivation, business drivers, strategic goals, and desired business outcomes for his portfolio of large customers. Craft joint customer success plans that include agreed-upon scope, shared metrics, user engagement, adoption plans, timelines, and communication. Work closely with Sales, Technical Support, Training, and other Technical teams to ensure a best-in-class customer experience and take care of any customer issues. Be a customer advocate while capturing customer feedback and reporting requests to Product Management Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth through increased product adoption and increased usage Evaluate risk management for each customer and proactively evade dissatisfaction or lost business, and ultimately drive retention throughout the customer life cycle. Drive the Customer Success playbook for the High Touch Segment. Facilitate Executive Business Reviews with decision-makers and our executive sponsor, where we celebrate shared successes and make adjustments as necessary. Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes. Essential skills and experience Bachelor / Master: initial training in electrical engineering & training in business/marketing Minimum 5 years' experience in electrical engineering in a customer-facing role, such as Customer Success, Customer Support, or Sales Management Knowledge of electrical design software is a plus Desired skills and experience With strong empathy and a capacity to build successful customer relationships, the selected profiles will possess great organizational skills, a strong commitment to customer satisfaction, and a proven ability to persuade. ETAP requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria. ETAP is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. Come and join ETAP to create the transformative technology that enables our customers to engineer a better world.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Challenge: Adobe is a company that understands that product innovation comes from people innovation, and that's why we invest in cultivating leaders throughout the organization. We are hiring for a Senior Customer Success Manager to join our Digital Experience Cloud team. Partner with clients to build relationships, promote products, and ensure value from investments. In addition, you can expect to work closely with a cross-functional Adobe ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness and reveal new growth opportunities. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful. We hire dynamic, passionate, and creative individuals who thrive in fast paced environments. What You'll Do: * Accountable for Customer's overall success with Adobe, including renewals, adoption of Adobe solutions, customer health, and satisfaction * Act as a dependable Customer contact, build a clear success plan, and ensure smooth communication. * Effectively network within accounts in order to achieve successful execution of the customer's strategy and roadmap * Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals * Drive adoption of Adobe Experience Cloud products - using data to provide insights and progress from baseline through the maturity curve * Foster innovation by sharing resources and new ways your customers can use Adobe solutions to advance their digital maturity * Identify Customer risk, and partner with the extended Adobe team to establish and complete "get well" plans * Be the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem * Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers success What you need to succeed: * Bachelor's Degree and/or relevant work experience * 10+ years of Customer Success experience in Software as a Service, Digital Marketing * Passion for driving customer success and measurable outcomes * Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnership * Strong consulting skills and proven results working as a trusted advisor to drive business value for clients. * Ability to prioritize, multi-task, and perform effectively under pressure * Exceptional organizational, presentation, and communication skills, both verbal and written * Existing knowledge of software in digital marketing and/or digital media space * Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners * Tried effectiveness at leading and facilitating executive meetings and workshops * Validated experience with account planning & customer success plans * Effective at leading executive C-level discussions and presentations * Flexibility to travel (approx. 20%) Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,100 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. The expectation will be to work 1 - 2 days a week out of the account's office in Pasadena, CA. Bready * to make a change? As a Senior Customer Success Manager, Toast's way of saying an “Account Manager”, you serve as the customer's main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builder, understand a customer's goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention. To thrive as a Customer Success Manager at Toast, you are flexible, a customer champion, and excel in ambiguous environments! The Enterprise (ENT) segment operates in a highly cross-functional role responsible for a regionally based book of business, ranging from 500+ locations. As a Customer Success Manager, you wear many different hats at once and support one overarching goal to keep customers happy and grow their annual recurring revenue (ARR). About this roll * (Responsibilities) Own the customer relationship end-to-end from planning stages prior to the roll out, through expansion of the account by proactively identifying gaps, building alignment across stakeholders, and architecting success strategies Operate with high autonomy to define, build, and iterate processes that drive adoption, retention, and growth across complex, multi-location enterprise customers. Drive results through disciplined project management, ensuring accountability across internal and customer teams, tracking milestones via shared G-Suite systems, and adapting quickly to changing priorities. Leverage strategic relationship management to build multi-threaded connections with customer executives and Toast leadership, enabling long-term partnerships and advocacy. Act as a builder and operator, constantly improving internal playbooks, workflows, and tooling to scale enterprise success motions as Toast continues to grow. Collaborate cross-functionally with Sales, Product, Marketing, and Operations to remove friction, close feedback loops, and escalate customer challenges to resolution. Do you have the right ingredients* ? (Requirements) 8+ years account management experience Mid-Market or Enterprise customer management experience Strong leadership, teamwork, and cross-departmental collaboration skills Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives. Success operating independently and navigating competing priorities in a constantly changing environment General technical proficiency using software Proven track record of success in meeting and exceeding goals Excellent communication, organizational, and influencing skills Special Sauce* (Non-essential Skills/Nice to Haves) Experience providing technology or SaaS solutions to a client base Restaurant experience Experience managing customer in Mid-Market, Top SMB, or Enterprise segments Experience with Salesforce CRM, MS Office, G-Suite, and Slack AI at Toast At Toast we're Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture. Our Spread of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at ******************************************** *Bread puns encouraged but not required The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.Pay Rate$114,000-$114,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: ********************************************* Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Join Sony Honda Mobility of America Inc. Sony Honda Mobility of America Inc. is a proud subsidiary of Sony Honda Mobility Inc., a 50/50 joint venture between Sony and Honda, headquartered in Tokyo, Japan. Our American headquarters in Culver City, California, established in March 2023, is at the forefront of bringing the innovative electric vehicle, AFEELA, to the US market. AFEELA embodies the essence of "FEEL," creating an interactive relationship where people and mobility connect through advanced sensing and network technologies. At Sony Honda Mobility of America, we are dedicated to moving people through innovative solutions inspired by diversity. Join us in shaping the future of mobility with creativity, technology, and a commitment to excellence. Apply now to make a difference! Position Summary Sony Honda Mobility of America (SHMA) is seeking a data-driven and detail-oriented Customer Engagement Analyst to join our growing Retail Operations team in Torrance, CA. This role will play a key part in shaping how we measure, understand, and improve customer engagement across our AFEELA retail studios and events. As a bridge between data, operations, and experience, you'll monitor retail performance metrics, analyze traffic and conversion trends, and identify actionable insights that enhance both sales efficiency and customer satisfaction. The ideal candidate combines strong analytical acumen with a curiosity for understanding customer behavior-someone equally comfortable in BI tools and on the sales floor observing real-world dynamics. This position offers the opportunity to work cross-functionally with Retail, Marketing, and CRM teams to drive strategic, data-backed decision-making across the business. Job Responsibilities Monitor and analyze daily, weekly, and monthly retail KPIs such as traffic, conversion, demo drives, sales orders, and customer satisfaction. Develop and maintain dashboards and reports using BI tools (e.g., Tableau, Salesforce). Conduct trend, variance, and root-cause analyses to identify performance gaps and improvement opportunities. Collaborate with Retail Operations and Field Leadership to assess store performance, staffing efficiency, and operational throughput. Partner with CRM and Marketing teams to evaluate the impact of campaigns and lead-generation activities on showroom traffic and engagement. Build and maintain integrated data models combining sales, staffing, and customer journey metrics. Support executive reporting by preparing presentations, visualizations, and data summaries for senior management. Ensure data integrity by auditing inputs from multiple systems (POS, CRM, Workforce Management, etc.). Spend 1-2 days per week working on the sales floor to engage customers, observe operations, and ground-truth analyses-translating real-world insights into data-driven recommendations. Required Qualifications for Position Bachelor's degree in Business, Data Analytics, Economics, or a related field. 3-5 years of experience in business analysis, retail operations, or customer experience analytics. Advanced proficiency with Excel/Google Sheets and experience using BI tools such as Tableau, Power BI, or Salesforce Analytics. Strong analytical, visualization, and storytelling skills-able to translate data into insights that influence decisions. Excellent communication and collaboration skills, comfortable working cross-functionally with marketing, retail, and leadership teams. Proven ability to manage multiple priorities in a fast-paced, high-growth environment. Attention to detail and a commitment to data accuracy and operational excellence. Preferred Qualifications for Position Experience in automotive, retail, or direct-to-consumer industries. Familiarity with CRM systems, POS data, and customer-journey mapping. Understanding of EV customer experience and omnichannel retail metrics. Ability to connect analytical findings to business strategy and operational improvements. Additional Details Work Arrangement: On-site at SHMA's Torrance, CA office, with occasional visits to retail locations or events. Travel Requirements: Minimal; occasional local travel to observe retail operations. Visa Sponsorship: Not available for this position. Benefits Comprehensive medical, dental, and vision benefits Flexible Working Policy Paid parental leave 401k Program “Take What You Need” time off policy, with a minimum of 15 days off per year, and holiday breaks Yearly bonuses (subject to eligibility) Company phone (subject to eligibility) Company swag A brand new laptop and monitor Special discounts on Sony products Learning and Development quarterly stipend More to come! The anticipated annual base salary for this position is $85,000-$95,000. This range does not include other compensation components or benefits. The actual base salary offered will depend on factors such as the candidate's qualifications, years of relevant experience, specialized skills, certifications, and work location. Sony Honda Mobility of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. Disability Accommodation for Applicants Sony Honda Mobility of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at *************************************** Please indicate the position you are applying for. #LI-LS1