Mid Market Customer Success Onboarding Manager
Customer success manager job in Charleston, SC
Onboarding Manager, MM Team
Who Connecteam is: Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees. Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business.
What is the Onboarding Manager, MM role at Connecteam?
As Connecteam's MM Onboarding Manager, you will manage the onboarding experience for our mid-market clients, ensuring they get the most out of Connecteam from day one. You'll work with complex organizations, guiding them through system characterization, technical setup, integrations, and tailored training to drive product adoption and long-term value.
Your main responsibilities will include:
Leading onboarding projects with mid-market clients, ensuring timely and successful implementation of Connecteam
Conducting discovery and system characterization sessions to understand client requirements and tailor configurations accordingly
Delivering advanced training sessions for admins, managers, across multiple departments or locations
Supporting integration and technical setup needs in collaboration with internal teams
Managing onboarding timelines and project milestones to ensure smooth handoff to Customer Success
Becoming a trusted advisor to client stakeholders, driving adoption strategies aligned with business goals
Identifying and addressing risks early to ensure a successful go-live and long-term retention Acting as the customer advocate within Connecteam, influencing product development and cross-team collaboration Continuously improving onboarding processes for scalability, efficiency, and client satisfaction
Which qualifications you'll need:
Fluent English (spoken and written) - MUST
2+ years of experience in SaaS onboarding, implementation, or project management roles - MUST
Experience working with mid-market or enterprise clients
Strong project management skills, with the ability to manage complex timelines and multiple stakeholders
Experience with integrations and technical product setup - advantage
Exceptional communication, training, and presentation skills
Highly organized, detail-oriented, and proactive in managing onboarding projects
A team player who thrives in a fast-paced and dynamic environment
Growth mindset, resilience, and high motivation to help customers succeed
Be energetic, happy and positive - MUST
A team player!
Challenge seeker!
A self learner and independent!
Good under pressure and in a fast paced environment!
Hungry to conquer the market!
Work hard, but also play hard! We love fun!
What We Offer:
At Connecteam, we are committed to fostering a collaborative and innovative work environment. You will have the opportunity to make a meaningful impact on our clients' success while working alongside a dedicated and passionate team. We offer competitive compensation, professional development opportunities, and a vibrant company culture that values creativity and growth.
If you are excited about the prospect of joining a forward-thinking company and driving client success, we encourage you to apply by submitting your resume and a cover letter outlining your relevant experience and motivations.
Join us in our journey to empower clients and deliver exceptional value. Apply now!
Benefits:
Medical coverage.
Insurance plan.
Paid time off for vacation, sick days
401K
Salary range: 80K-95K
We are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
Auto-ApplyCustomer Success Manager
Customer success manager job in Charleston, SC
About the Role: The Customer Success Manager (CSM) is a key member of our Customer Experience team and is responsible for developing and supporting a strong sense of partnership between Omatic and our customers. The ideal CSM is a friendly, proactive communicator who can quickly apply critical thinking to solve unexpected challenges. The CSM is an extension of his/her customer's team, helping them to drive their desired outcomes while maximizing the value of their Omatic solution(s) and is a trusted partner with internal Omatic teams to ensure the voice of the customer is represented in all that we do.
What You Will Be Doing:
Customer Relationship Management
Develop and manage strategic and complex customer accounts effectively by building strong relationships with key stakeholders and understanding their business processes / systems to establish trust and assure customers of our ongoing commitment to their success.
Serve as a customer advocate within the organization, communicating customer needs and concerns to relevant departments and ensuring these are addressed in a timely and effective manner. Manage account escalations by coordinating cross-functionally to ensure swift resolution of any issues.
Customer Experience Analysis and Improvement
Regularly monitor, analyze, and report on NPS (Net Promoter Score) and other relevant metrics, and develop strategies based on data to improve the customer experience and increase customer references. Actively address and manage any issues or concerns identified in customer feedback to enhance overall satisfaction.
Understand and track customer outcomes through ongoing collection and analysis of product usage data and feedback. Develop strategies to drive product adoption based on these insights and customers' goals with Omatic to ensure customers fully leverage our solutions.
Cross-Functional Collaboration
Work with Sales and Professional Services to ensure seamless customer transitions, with Product to share customer insights that inform product development and improvement, and with Accounting to address / resolve billing needs. Identify opportunities for cross-selling and upselling within existing customer base.
Customer Retention and Satisfaction
Drive customer retention by ensuring customer satisfaction and promoting the value of our solutions throughout the entire customer lifecycle. Meet renewal targets by effectively addressing any areas of customer concern and demonstrating the ongoing benefits of our services.
Product Knowledge and Industry Awareness
Develop and maintain a deep understanding of our solutions to provide effective and knowledgeable customer management. Regularly update product knowledge and stay abreast of new industry trends, technologies, and competitive offerings to ensure high quality and relevant conversations with customers about their evolving needs.
Process Improvement
Identify and share best practices with Customer Success team members to help continually improve the quality, effectiveness, and efficiency of our processes.
Additional Responsibilities
Complete a rotation with the Professional Services team to gain valuable exposure and hands-on experience in understanding our implementation processes, services and solutions that will enhance overall proficiency in delivering exceptional customer success outcomes.
Other responsibilities as identified by CX leadership.
What You Will Bring to Omatic:
Bachelor's degree and 3-5 years of experience in a Customer Success role, ideally focusing on commercial business models
Excitement working with people and organizations, including demonstrable experience with relationship-building, account management, and/or delivering outstanding customer service
Possess strong phone, written and verbal communication skills with excellent presentation skills
Excellent multitasking and project management skills
Experience working with senior and executive level customer contacts
High level of enthusiasm and a positive outlook that is infectious and irrepressible, even when times get tough
Ability to communicate well with all internal Omatic teams to represent the voice of the customer
Unafraid to step into situations where key information is not yet available and understand that connecting with a customer and listening is more important than having all the answers
Track record of consistently keeping commitments made to customers and teammates, alike
Position can be remote or at Omatic HQ in Mt. Pleasant, SC
Auto-ApplyDirector, Customer Success
Customer success manager job in Charleston, SC
Are you interested in harnessing technology and AI to transform healthcare? At XiFin, we believe a healthier, more efficient healthcare system starts with strong financial and operational foundations. Our innovative technologies help diagnostic providers, laboratories, and healthcare systems manage complexity, drive better outcomes, and stay focused on what matters most: patient care.
We're on a mission to simplify the business side of healthcare-and we know that mission takes people from all backgrounds and experiences. Whether you're early in your career or bringing years of expertise, we welcome your perspective, your curiosity, and your passion. We value individuals who ask questions, challenge the status quo, and want to grow while making a real difference.
About the Role
As a Director, Customer Success at XiFin, you'll be a key member of a high-performing team of Revenue Cycle Management (RCM) professionals, reporting directly to the VP of RCM. This is more than a client-facing role - it's a strategic leadership opportunity to guide enterprise-level relationships, deliver measurable outcomes, and drive transformation in healthcare billing operations. You'll serve as a trusted advisor to executive stakeholders, owning the end-to-end client experience and ensuring the delivery of tailored RCM solutions that drive operational and financial success. This role demands a sharp, analytical thinker who thrives in a fast-paced, customer centric environment and can lead through influence, insight, and collaboration. This leadership role demands a strategic thinker who excels in client engagement, revenue cycle operations, and has strong analytical acumen to drive business growth and operational excellence. This is an exciting opportunity to join a team that values continuous learning, mentorship, and operational excellence. This position will be located at our offices in Austin or Dallas, TX, or Charleston, SC. US travel is expected for this role, no less than 25%.
How you will make an impact:
In this role, you'll:
* Build and strengthen executive-level relationships with strategic enterprise clients through regular engagement and on-site meetings.
* Act as a consultative partner, identifying client needs and demonstrating how RCM services can solve their most critical operational challenges.
* Assess software adoption and RCM workflows, providing recommendations that drive productivity and process improvement.
* Lead initiatives that enhance client satisfaction, retention, and loyalty by resolving issues proactively and capturing feedback that informs service delivery.
* Partner with internal teams across analytics, billing, and operations to ensure timely collections, clean claims, and seamless execution.
* Analyze RCM data to uncover performance gaps and deliver actionable insights through performance reviews and strategic reporting.
* Communicate process updates and policy changes with clarity and urgency, minimizing risk to revenue flow.
What you will bring to the team:
We're looking for someone with a growth mindset and a passion for learning. You might be a great fit if you:
* A strategic mindset with the ability to connect data, people, and process to drive client outcomes.
* Strong analytical and problem-solving skills - you don't just spot issues, you find solutions and act on them.
* A relationship builder who earns trust and followership with clients and internal teams alike.
* Exceptional leadership, communication, and project management skills.
* Passion for continuous learning, growth, and operational excellence.
Skills and experience you have:
You don't need to check every box. We will consider a combination of education and experience, including:
* Bachelor's degree in Healthcare Administration, Business Administration, Finance, or related field required A Master's degree is a plus.
* 8+ years of proven leadership experience in strategic revenue cycle management within healthcare, laboratory or pharmacy billing, or related fields.
* Strong understanding of healthcare billing, coding, insurance verification, collections, and compliance regulations.
* Demonstrated experience working with mid-level and senior-level client executives, providing insights and influencing decision-making.
* Leadership skills with the ability to motivate and manage a team.
* High level of proficiency in CRM software, MS Office Suite (Excel, Word, PowerPoint), and familiarity with RCM platforms
Why XiFin?
We're more than just a healthcare technology company-we're a team that cares about people.
Here's a glimpse at what we offer:
* Comprehensive health benefits including medical, dental, vision, and telehealth
* 401(k) with company match and personalized financial coaching to support your financial future
* Health Savings Account (HSA) with company contributions
* Wellness incentives that reward your preventative healthcare activities
* Tuition assistance to support your education and growth
* Flexible time off and company-paid holidays
* Social and fun events to build community at our locations!
Pay Transparency
At XiFin, we believe in pay transparency and fairness. The expected annual salary range for this role is $120,000 to $160,000, based on your experience, skills, and geographic location.
Depending on your qualifications, you may be considered for either a Director or Sr. Director title. Final compensation will be determined during the selection process and may vary accordingly.
Accessibility & Accommodations
We're committed to providing an inclusive and accessible experience for all applicants. If you need a reasonable accommodation during the application process, please contact us at ************.
Equal Opportunity Employer
XiFin is proud to be an equal opportunity employer. We value diverse voices and do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law.
Ready to apply?
We'd love to hear from you-even if you're not sure you meet every qualification. If you're excited about the role and believe you can contribute to our team, please apply. Let's build something meaningful together.
Varonis Careers - Customer Success Operations Manager
Customer success manager job in Charleston, SC
We seek a highly motivated Customer Success Operations Manager to join our team. In this role, you will orchestrate the customer journey, identify customer needs, and drive value realization. You will play a pivotal role in driving the efficiency and effectiveness of our customer success initiatives. You will work closely with regional leadership and cross-functional teams to develop and implement strategies that enhance customer satisfaction and loyalty. Your analytical skills, technical proficiency, and ability to optimize processes will be crucial in ensuring our customer success operations are data-driven and aligned with our business objectives.
Key Responsibilities:
* Strategic Planning and Execution:
* Develop and implement standard methodologies for customer success operations.
* Set and track clear goals, KPIs, and metrics to measure success.
* Data Analysis and Reporting:
* Collect, analyze, and interpret customer data.
* Use data insights to inform strategies and predict trends that improve customer retention and increase growth opportunities.
* Cross-Functional Collaboration:
* Work with sales, account managers, and Technical Account Managers (TAMs) to create account plans that deliver meaningful outcomes.
* Ensure cohesion and alignment with overall business objectives.
* Customer Feedback Loop:
* Implement and maintain a feedback loop to gather customer insights.
* Analyze feedback and use it to improve services and customer experience.
* Training and Development:
* Create training materials and provide ongoing education for customer success teams.
* Ensure teams are up-to-date with best practices and tools.
Essential Skills:
* Analytical Skills:
* Ability to analyze data and make data-driven decisions.
* Process Optimization:
* Skills in streamlining processes and implementing improvements.
* Technical Proficiency:
* Familiarity with customer success tools and technologies.
* Communication Skills:
* Strong verbal and written communication skills.
* Project Management:
* Ability to manage multiple projects and set priorities.
* Interpersonal Skills:
* Strong interpersonal skills to build relationships and foster collaboration.
* Problem-Solving Skills:
* Ability to identify issues and develop effective solutions.
* Leadership Skills:
* Capability to lead and motivate customer success teams.
Qualifications:
* Educational Background:
* Bachelor's or Master's degree in Business Administration, Marketing, Management, or a related field
* Experience:
* Proven experience in customer success, operations management, or a similar role
* Extensive experience in customer success operations or related leadership roles
* Technical Skills:
* Familiarity with customer success systems and tools
* Strong understanding of customer journey mapping and experience optimization
* Analytical Skills:
* Ability to analyze data and make data-driven decisions
* Experience with performance tracking and reporting tools
* Communication Skills:
* Excellent verbal and written communication skills
* Strong interpersonal skills to build relationships and foster collaboration
* Leadership and Management Skills:
* Strong leadership and team management skills
* Proven track record of driving customer success and satisfaction
* Problem-Solving and Project Management:
* Strong problem-solving skills and the ability to develop effective solutions
* Project management skills to manage multiple projects and set priorities
These qualifications help ensure that a Customer Success Operations Manager can effectively lead and optimize customer success initiatives, driving both customer satisfaction and business growth.
We invite you to check out our Instagram Page to gain further insight into the Varonis culture!
@VaronisLife
Varonis is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics
Please review our Notice of E-Verify Participation and our Right to Work Statements.
Auto-ApplyStrategic Account Sales Manager, HVAC Systems
Customer success manager job in Charleston, SC
Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!
What we offer
Competitive salary
Paid vacation/holidays/sicktime - 15 days of vacation first year
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Extensive product and on the job/cross training opportunities With outstanding resources
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Check us out!: ******************* ZMNrDJviY
What you will do
The primary role of the Strategic Account Sales Manager will be creating business advantage and growing profits through a focus on strategic account management strategies and sales of Johnson Controls product and service offerings. You will make key decisions aimed at actualizing the Johnson Controls corporate mission to exceed the ever-increasing expectations of our customer. In managing Controls, Equipment and Mechanical Installation teams you will assign projects in a manner that optimizes resource utilization ensuring a culture of employee engagement that is safe, collaborative, and adaptable to change. This role is responsible for managing the Coastal Market's and can reside in Charleston, Myrtle Beach, Savanah or Wilmington.
How you will do it
Manage the area business through the market teams in the sale, development, delivery, and performance assurance of JCI offerings to new and existing customers within their local, designated customer base.
Analyze local markets and current business performance to ensure strategies are effective in meeting planned profits and recommend adjustments to the plan when necessary.
Develop and deliver on long and short-term strategic objectives for profitability and growth; develop business plans and budgets. Works to grow vertical market sales.
Understand the business environment within targeted markets, including: growth trends, legislation, and competitors; drive cash flow through effective execution of payment terms, proactive billing and collections.
Establish plan for staffing levels and take action to achieve optimum resource levels.
Develop effective leaders and high performance teams utilizing available training and development tools; builds a culture of performance management and individual accountability.
Establish and maintain personal long-term relationships with strategically important customers to ensure customer satisfaction and secure new business with acceptable, profitable margin.
Conduct regular business reviews to examine business performance; lead initiatives that drive improvement and proactive resolution of customer issues.
Actively work to increase market penetration across JCI offerings by expanding the scope of work within existing projects and securing new projects.
Adhere to all Johnson Controls and customer safety standards, demonstrating a high degree of safety awareness for all Johnson Controls employees and worksite-based subcontractors.
Ensure compliance with Federal, State, and local legal requirements and operates the Area with the highest business ethics.
What we look for
Required
BA degree in Engineering, Business or Marketing
Five years of management experience in the HVAC/buildings controls industry
Proven track record of success working in a matrix organization, dealing with conflict resolution and change management, achieving win-win results
Must have excellent communication and written skills
Demonstrated background dealing with customer service issues
Time management, ability to prioritize effectively based on financial impact to the desired business goals
Preferred
MBA
Eight years years of management experience in the HVAC/buildings controls industry
HIRING SALARY RANGE: $125,000-167,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ******************************************
#LI-Onsite
#LI-KP1
#LI-NC1
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Auto-ApplyCaptive Client Service Manager (Accounting)
Customer success manager job in Charleston, SC
We are seeking a talented individual to join our Captives team at Marsh as a Captive Client Service Manager - Accounting. This role can be based in any US office location. This position is responsible for the daily management and accounting functions of a portfolio of clients that can consist of insurance entities, captives, and reinsurance pools. This role provides financial monitoring and control and ensures regulatory compliance. It is a consulting, advisory, and managerial position.
We will count on you to:
* Prepare or perform technical review of financial statements in accordance with US GAAP, Statutory, or IFRS
* Ensure all financial aspects of the client are efficiently managed
* Possess technical ability to discuss regulatory updates with clients
* Establish and maintain good working relationships with clients, prospects, client teams, other service providers, regulators and colleagues
* Manage financial audit process with the auditors with strict adherence to client deadlines and regulatory reporting
* Perform and execute review of financial statements
What you need to have:
* Experience building relationships internally or externally with customers in an Account Management and/or Client Services focused role
* Experience in financial reporting under GAAP or IFRS as well as the insurance regulatory environment
* Ability to research complex matters independently and lead client meetings
What makes you stand out:
* Familiarity with captive policy structures and captive tax issues
* An internationally recognized professional accounting designation, such as CA, ACCA, ACA, or CPA
Why join our team:
* We help you be your best through professional development opportunities, interesting work, and supportive leaders.
* We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients, and communities.
* Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
#LI-JG3
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
The applicable base salary range for this role is $63,100 to $134,400.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
Manager, Client Services | SIU
Customer success manager job in Charleston, SC
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work
Fortune Best Workplaces in Financial Services & Insurance
Manager, Client Services | SIU
**PRIMARY PURPOSE** : To manage accounts of multiple client service programs or single large national program; to maintain client, client broker and key vendor relationships; and to manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention.
**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**
+ Performs client renewal and Client Service Instruction preparation for assigned clients.
+ Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports.
+ Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients.
+ Educates the client on loss data - drivers of cost impacting assigned programs.
+ Coordinate project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.
+ Identifies issues that impact customer satisfaction. Identifies and solicits cross selling opportunities.
+ Coordinates client contracts.
**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**
+ Performs other duties as assigned.
+ Supports the organization's quality program(s).
+ Travel as required.
**SUPERVISORY RESPONSIBILITIES**
+ Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
+ Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
+ Provides support, guidance, leadership and motivation to promote maximum performance.
**QUALIFICATIONS**
**Education & Licensing**
Bachelor's degree from an accredited college or university preferred. Colleague to pursue CPCU, AIC and/or ARM or other related designation required.
**Experience**
Eight (8) years of related experience or equivalent combination of experience and education required to include three (3) years as an Account Representative **OR** five (5) years adjuster experience including one (1) year in a supervisory capacity.
**Skills & Knowledge**
+ Strong understanding in one of the following areas: workers compensation, liability and disability claims management
+ Strong understanding of client location coding parameters, banking methodology, and claims operating systems
+ Excellent oral and written communication, including presentation skills
+ PC literate, including Microsoft Office products
+ Analytical and interpretive skills
+ Strong organizational skills
+ Excellent interpersonal skills
+ Excellent negotiation and facilitation skills
+ Ability to work in a team environment
+ Ability to handle conflict and confront challenging issues in a fast work environment
+ Ability to meet or exceed Performance Competencies
**WORK ENVIRONMENT**
When applicable and appropriate, consideration will be given to reasonable accommodations.
**Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
**Physical:** Computer keyboarding, travel as required
**Auditory/Visual:** Hearing, vision and talking
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is **$90,000 to $100,000** . A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. **Always accepting applications.**
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**
Client Relationship Manager
Customer success manager job in Charleston, SC
Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.
The Client Relationship Manager, Prestige will work closely with all sales, service, and operations partners to serve as the focal point of contact for new and existing mid and large market plan clients and their financial advisors. This role is responsible for oversight of the relationship of the plan and needs to possess strong relationship skills to deliver a world class service experience to our clients and their financial advisors. The CRM is expected to drive client satisfaction and retention, increase revenue and establish strong relationships with day to day administrators and C-level executives. This role is expected to be a strong team player and partner with the Retirement Service Consultant and Participant Engagement Consultant to understand the needs of the plan and to provide proactive consultative service to meet those needs
Section 2: Job Functions, Essential Duties and Responsibilities
Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture.
Develop and maintain relationships with C-level decision makers and day to day plan administrators for assigned accounts to understand the needs of the plan and then develop strategies to improve plan operation, identify areas for efficiency gains and improving retirement readiness for participants.
Consistently demonstrate a superior level of proactive client focus and teamwork by partnering with Retirement Service Consultants (RSC), Participant Engagement Consultant (PEC) and other internal roles to meet the needs of the client.
Act as an internal advocate for clients and financial professionals by coordinating with internal Ascensus departments.
Leverage industry knowledge to promote client satisfaction, leading to retention and organic growth.
Understand non-standard plan requirements normally not considered in Ascensus' suite of services: ESOP, 457 Governmental, Deferred Compensation plans, 409a, etc.
Develop and maintain a broad understanding of the various partner products and Ascensus proprietary products and Ascensus operations to further enhance the relationship management function.
Maintain compliance with departmental policies and procedures to ensure superior service and acceptable audits and examinations
Stay abreast of laws, regulations, trends and other issues that may affect the administrative client service dynamics through participation in training courses, ASPPA courses and designations, industry publishing's and other outside materials.
Make regular in person client visits, dependent on client size, to optimize relationships.
Compile data, track communications, escalations and offer solutions to enhance the Ascensus experience by optimizing plan design and promoting product features and services.
Identify cross-selling opportunities within existing accounts to improve client service and bring additional revenue to Ascensus in order to meet revenue goals
Provide ownership for the resolution of issues escalated by clients and financial professionals.
Maintain good working relationships with clients, attorneys, accountants, and other related professionals to enhance business opportunities
Maintain network within retirement industry leading to sales opportunities to the Ascensus Regional Vice Presidents.
Lead and/or participate in projects that create additional value for existing relationships.
Actively participate in new business development activities early in the sales process to ensure a smooth and efficient transition.
Supervision
Mentor less experiences Consultants
Section 3: Experience, Skills, Knowledge Requirements
Bachelor's degree in business or related fields, or equivalent work experience
Minimum of 10 years' experience in retirement services industry or related field is preferred
Minimum of 5 years' prior experience with direct client/client equivalent relationships within a financial service's administrative environment
Certification or working towards certification (ASPPA, CEBS, etc.) in industry-related studies program preferred
Possess or currently working towards Series 65 license
Ability to work independently as required, but also work within and contribute to maintaining a highly cohesive team environment
Excellent analytical and problem-solving skills
Ability to work with a high level of independence
Must be detail oriented and be able to produce high quality work within tight time constraints
Ability to make sound business judgments while effectively balancing client needs and organizational considerations
Excellent written and oral communication skills, including both group presentation experience and executive level presentations.
Proficiency with Microsoft Office products including Excel, Word and PowerPoint
Ability to coordinate and run meetings attended by senior-level personnel in both internal and external environments
Demonstrated project management skills
Travel for this position is required 20% of the time
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ******************
******************
email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
Auto-ApplyWater/Wastewater - Client Services Manager
Customer success manager job in North Charleston, SC
Job Description
WK Dickson (an Ardurra Company) is looking to hire an experienced
Water/ Wastewater Client Services Manager
to join our team in one of our South Carolina offices
Our innovative water and wastewater engineers collaborate closely with clients to plan, design, permit, and construct systems that address their needs comprehensively. This approach allows our clients to make smarter investments, resulting in lower life cycle costs and additional benefits.
As a recognized leader in the South and the Southeast's water industry, our projects encompass treatment and infrastructure initiatives for municipal and institutional clients. Our work ranges from drinking water supply to water reuse and wastewater management. We have the capability to support projects of all sizes within a flexible and innovative team environment.
Essential Functions of the Job:
The Client Service Manager will focus on a mix of established client business growth, project delivery leadership and mentoring of engineering staff. The position will collaborate with regional and national water/wastewater engineering expertise to share resources and leverage capabilities to expand our South Carolina area business. Develop innovative solutions to add value to our clients that differentiate Ardurra from competitors
Responsible for marketing to existing clients through project performance, expanding the scope of existing contracts, and identifying new project opportunities
Responsible for delivering service to the client and for client relations
Conduct monthly project reviews with the project client and/or principal in charge, and seek periodic guidance
Manage multiple design consultants to complete detailed and permitted construction plans
During project startup understand the client's critical success factors and prepare an effective project management plan
Responsible for project administration in the project management system (including accurately placing the project setup information)
Responsible for making sure that all team members understand their role on the project, the task/s that need to be accomplished, along with the schedule and budget for the tasks
Be available to team members to mentor junior staff and consult with the principal in charge for guidance
During project execution, monitor the progress of the scope, budget, schedule, and quality/performance
Provide project team leadership and be accountable for technical, financial and schedule delivery excellence
Responsible and accountable for all aspects of the project from initiation through closeout
Responsible for risk management and proactive change management
Responsible for prompt invoicing and collection
Education and Experience Requirements:
Bachelor's degree in Engineering required
Professional Engineer License (SC) preferred
At least eight (8) years of experience
Why Ardurra?
While Ardurra offers competitive compensation and rich benefits programs, it is our culture that truly sets us apart from our peers. We nurture a family-like culture, striving to create a work environment that is enjoyable, challenging and rewarding but also fun. We are acutely focused on developing our staff, whether through our internal Ardurra Academy or through our industry-leading Leadership program. We have made a deliberate and focused commitment to nurture a people-centric culture where people are: valued as individuals; supported in their professional and career development with multiple, varied career paths; provided the tools and resources to be successful, engaged, and satisfied in their work; and positive benefits, time-off programs, and flexibility to help maintain a healthy balance between work and home.
Ardurra is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity or sexual orientation.
NOTICE TO THIRD PARTY AGENCIES:
Ardurra does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agency Agreement, Ardurra will not consider or agree to payment of any referral compensation or recruiter fee. If a resume or candidate is submitted to any hiring manager without a previously signed agreement, Ardurra reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. These candidates will be considered property of Ardurra. We're not currently looking to add any more agencies to our list of approved vendors, so please do not contact any of our managers or recruitment team with sales calls or details of your candidates.
#LI-SC1
Client Account Manager - Food & Beverage Job Details | Black & Veatch Family of Companies
Customer success manager job in Charleston, SC
**Client Account Manager - Food & Beverage** Company: Black & Veatch Family of Companies **Together, we own our company, our future, and our shared success.** As an employee-owned company, our people _are_ Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.
**Company :** Black & Veatch Corporation
**Req Id :** 111226
**Opportunity Type :** Staff
**Relocation eligible :** No
**Full time/Part time :** Full-Time
**Project Only Hire :** No
**Visa Sponsorship Available:** No
**Why Black and Veatch**
Black & Veatch allows you to lend your talent and perspective to humanity's biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation; 401K match and benefits that start day 1.
Our hybrid environment allows you to balance your work and personal life. At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use. \#LI-MG1
**The Opportunity**
We have an exciting leadership opportunity in our fast-growing Industrial Manufacturing team. We're pros in optimizing and expanding existing facilities, designing and building new ones, and collaborating to bring emerging new-to-world food, beverage and agricultural innovations to market. If you are passionate about this opportunity and the potential to make a difference, we are looking for you!
As the **Client Account Manager for Food** , Beverage and Agribusiness, you will have the opportunity to:
+ Drive new business growth with new and existing accounts, develop and maintain client account plans, build and expand strategic relationships and partnerships, participate in interface activities such as trade shows, conferences and events to foster relationships.
+ Champion proposal efforts, prepare and give targeted sales presentations highlighting all BV solutions. Work with project managers and solution architects to ensure client satisfaction and participate in the Client Satisfaction Program surveys.
+ Identify target clients that align with strategic fit including target geographic regions with ability to sell multiple BV solutions.
+ Determine personnel within client organization and cultivate relationships to obtain new business, or maintain existing relationships.
+ Make recommendations and determine projects to pursue in order to meet and/or exceed client needs.
+ You may also have the opportunity to support clients in Pharma, Life Sciences and Biotech.
**This role will be designated in our business traveler work schedule** . We are committed to providing a healthy, safe and flexible work environment for all professionals while helping them remain productive and connected. Our business traveler work schedule includes BV professionals who travel consistently 60% or more of their work schedule and provides flexibility around working from their home or office, on the road, or in a satellite location.
+ **Days during the travel week that are not travel days may be worked in the office or at a remote location.**
+ **During non-travel work weeks, business traveler professionals may work in a BV office location 3 days per week and in a remote location for the remaining 2 days of the week.**
+ All Black & Veatch professionals, including business travelers, are expected to be in the office for activities such as onboarding, training, client meetings, supervisory and team collaboration, as needed.
+ We may consider candidates located near our Black & Veatch Regional offices. For a full list of our current locations, please visit:.
**Key Responsibilities**
+ Understands the process required to initiate, maintain, and cultivate key internal and external relationships with medium to large complexity and scope.
+ Lead client engagement activities from identification and opportunity creation to business capture.
+ In conjunction with management and colleagues, learns the coordination of client interface activities and successfully executes strategic account plans.
+ Initiates and follows leads for new projects and increased scope of work for existing projects. This includes client-focused presentations, attending trade shows, conferences, and special events to foster relationships. Communicates to management what clients to target and personnel within organization to contact at events.
+ Keep the Client Relationship Management tool updated and aligned with governance to ensure accurate tracking and management of client relationships.
+ Provide prospect reporting, forecasts, client feedback and other information necessary to support business unit and company business planning. Actively uses B&V Electronic Client Management (eCRM) system.
+ Account management (build & maintain client relationships; develop and follow sector-led key account plans). Conducts all dealings with clients (external and internal), with professionalism, integrity and high ethical standards.
+ Generate and qualify sales and marketing leads.
+ Develop client strategy (segmentation, prioritization, identify key accounts, sales/Go-To-Market strategy).
+ Understands the proposal effort in conjunction by assisting in the evaluation and pricing process to obtain business opportunities. Participates in proposal development and management. Participates on proposal presentations for management and review board(s).
+ Provides key differentiators to use regarding services offered to clients. Works with project managers and staff to learn customer satisfaction methodology on current projects, including follow-ups with clients to address concerns or issues and communicates those to management. Learns the interface with project manager and client required to address significant changes to contract and/or scope of services.
+ Co-develop marketing strategy in collaboration with Enterprise Strategy for the Industrial Manufacturing Team. (thought leadership, industry experience, etc.)
+ Accountable for overall client satisfaction and conducting client satisfaction surveys.
+ Ability to grasp highlights of the deal; including margins, risks, terms & conditions, etc.
+ Deep understanding of the industry and the needs of our clients.
+ Develop and manage a pipeline of opportunities aligned with strategic initiatives from here up the expectation.
+ Responsible for new client acquisition and expanding existing client base.
+ Full responsibilities for this position will vary by Sector or Region.
**Preferred Qualifications**
+ Bachelors Degree, with technical or business focus. Relevant experience in lieu of degree may be accepted.
+ Knowledge and overall understanding of the food and beverage industry; knowledge of industry business drivers and motivators.
+ Excellent communications/human relations skills (written, verbal, client service); ability to maintain and expand key relationships.
+ General understanding of client business and financial drivers and B&V financial metrics (PGM, revenue, overhead costs, profit & loss and project financials).
+ Strong sales traits, including tenacity, competitiveness, persuasiveness and overall people skills. Ability to sell multiple solutions to clients.
+ Strong negotiating skills.
+ Strong Salesforce experience and skills.
+ Team player with high ethical standards in business and in work; maintains a reputation of integrity among clients.
+ Highly task-oriented to focus on winning new business and achieving sales targets.
+ Multi-tasking ability (prioritize, organize, schedule work).
+ Self-motivated with the ability to think quickly and anticipate questions when interfacing with clients.
+ Good problem-solving skills (identify, analyze, research, evaluate, resolve).
**Minimum Qualifications**
+ Typically 10-15 years of experience within the EPC industry, including 5-10 years in sales or project execution. Minimum of 7 years of relevant experience required.
+ Experience developing, maintaining and executing strategic sales plans.
+ History of successful pursuits with complex buying processes and mulitple decision makers
+ Firm understanding of competition and differentiators.
+ Demonstrated ability to communicate complex concepts concisely and clearly, and to convert technical or complex information and concepts into easily understandable content.
+ Experience using Salesforce is preferred.
+ B2B sales experience.
+ All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.
**Work Environment/Physical Demands**
+ Travel and various work environments required to achieve Sales goals.
+ Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments.
**Salary Plan**
SAM: Sales
**Job Grade**
018
Black & Veatch endeavors to makeaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at *************** or via our. This contact information is for disability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned.
Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.
Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.
To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.
A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.
We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.
By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.
BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.
For our EEO Policy Statement, please click.
**Notice to External Search Firms** : Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.
**Job Segment:** Engineer, Engineering
Strategic Account Manager
Customer success manager job in Charleston, SC
Job Details US SC Q4L 001 Charleston SC Office - Charleston, SCDescription
About Inhabit
Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com.
About Bluetent Marketing
Our vision is to be the premier digital agency in the hospitality industry by driving quality conversions and creating digital experiences that inspire and motivate travelers. Our mission is to create value and deliver measurable results to our clients through innovation and quality in the digital space. We focus on sustainable growth driven by the success of our clients, the strength of our team and a culture that encourages excellence in both our professional and personal lives.
Job Description Summary
Bluetent Marketing is looking for an experienced and driven digital marketer to join our rapidly growing Marketing Services team. Our Strategic Account Managers develop comprehensive, measurable digital strategies for clients in the vacation rental. The Strategic Account Manager serves as the liaison between the client and Bluetent Marketing specialists, to coordinate multi-channel strategies which leverage each client's unique voice and message. We focus on increasing website traffic and strengthening brand loyalty to drive direct website bookings and broaden the client's digital footprint.
What You'll Do (Functions & Responsibilities)
Work directly with a portfolio of clients to develop strategic digital plans based on business goals and website analytics
Consult on vacation rental industry best practices and trends
Consult on Bluetent Marketing's website features and enhancements, and integrate web updates into clients' overall digital presence and strategy
Help clients leverage website and other marketing channels for maximum ROI
Uncover areas for improvement in client websites and overall digital presence
Coordinate marketing initiatives and website projects across Bluetent Marketing's marketing specialists, developers, and support team
Consistent client communication and collaboration
Create quarterly reports to analyze digital initiatives and measure ROI on campaigns
Qualifications
What We're Looking For (Minimum qualifications)
In-depth knowledge of vacation rental and/or travel/hospitality industry
Must be comfortable navigating Google Analytics and have a high level understanding of SEO, digital advertising, email marketing, lead generation, and digital marketing best practices
Exceptional communication skills, both verbal and written
Actively seek out and apply new information on digital marketing and the vacation rental industry
Ability to multi-task and stay highly organized in a fast-paced, dynamic environment
Driven to help clients succeed
Education Requirements
Bachelor's degree
Type
Full Time, Salaried, Exempt
Location
Charleston, SC
Benefits Include
Competitive Pay
Health Insurance: Medical, Dental, Vision and Prescription Plans
Health Savings Accounts
Flexible Spending Account
Dependent Flexible Spending Account
Critical Illness
Accident
Retirement Savings Plan (401K) with discretionary company match
Short and Long Term Disability
Company Paid $25,000.00 life insurance
Supplemental Life and AD&D Insurance
Employee Assistance Program
Paid Holidays
Paid Vacation
Paid Volunteer Time
Inhabit Employee Discount Programs
Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.
Account Manager, Client Services
Customer success manager job in Charleston, SC
Our Company PharMerica As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company's success! The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients. They are responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.
This position requires entails 75% travel in the following territory: Easley, SC, Greenville, SC, & Asheville, NC. Ideal location to reside is within those locations, preferrably Easley/ Greenville area.
The ideal candidate has experience in client retention in a long-term care pharmacy setting.
We offer:
DailyPay
Flexible schedules
Competitive pay
Shift differential
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Tuition Assistance
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Non-retail/Closed-door environment
Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!
This position will be posted for a minimumof 8 days
Responsibilities
* Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations
* Accountable for all aspects of client relationships; primary go-to person for your client base
* Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR's) and Pharmacy Optimization Services (PSOP's)
* Leads client contract renewal process in collaboration with other key PharMerica stakeholders
* Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients
* Manages their client base through the company's CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.
* Own your Client Book of Business - be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer's needs, delivering world class service
* Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources
* Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation
* Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved
* Represents PharMerica at corporate/networking/client events and conferences
* Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards
Qualifications
* Bachelor's degree or equivalent experience
* Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting
* Ability to communicate to all levels of management
* Excellent time-management and basic computer skills
* Advanced Microsoft Office proficiency
* Outstanding problem-solving skills
* Experience in root cause analysis
* Ability to collaborate cross-functionally
* Experience working within a collaborative team
* Experience in a project management and client-facing customer service role
* Strong background with the ability to manage multiple priorities and deadlines at once
About our Line of Business
PharMerica, an affiliate of BrightSpring Health Services, is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations, and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies, offering unmatched company culture, employee development, and advancement opportunities. For more information, please visit ******************* Follow us on Facebook, LinkedIn, and X.
Salary Range
USD $70,000.00 - $75,000.00 / Year
Auto-ApplyHome Care Client Services Manager
Customer success manager job in Mount Pleasant, SC
You have chosen to deny this site access to your location - please change your preference in your browser if you wish to use this function. * Area: Client Services * Employment Type: Full time * Published: Nov 13 2025
Description
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Mount Pleasant, SC Assistive Care Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
The Client Services Manager will:
* Provide superior customer service and quality home care
* Focus on managing coordination of client services and emergent scheduling issues
* Manage your Client Services Manager caseload while proactively growing it
* Build lasting relationships with clients, referral sources, payors and community organizations
* Develop strong, communicative relationships with the team
* Maintain effective fiscal management of your caseload by monitoring metrics
* Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees
Qualifications for a Client Services Manager:
* Bachelor degree is required
* Prior medical office or home care experience preferred
* Prior supervisory experience a plus
* Demonstrated record of successfully taking on increased responsibility (goal achievement)
* Ambition to grow and advance beyond current position
* Strong computer skills required (electronic medical record)
* Excellent communication and interpersonal skills
Why you'll love BAYADA:
* Award- Winning Workplace- Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.
* Impactful Work- Make a meaningful impact in the Mount Pleasant Community!
* Weekly Pay- Consistent weekly paychecks to keep your finances on track.
* Comprehensive Benefits- Medical, dental, vision, and more-- we've got you covered
* Work- Life Balance- Enjoy a Monday-Friday, 8:30 AM- 5:00 PM schedule.
* Career Growth- Advancement opportunities to help you grow in your career.
* Nonprofit Organization- As a mission-driven nonprofit, BAYADA offers eligibility for the Public Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.
Join BAYADA and be a part of a team dedicated to providing exceptional home health care to our clients.
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
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General Sales Manager
Customer success manager job in Mount Pleasant, SC
Benefits:
Bonus based on performance
Flexible schedule
Opportunity for advancement
Training & development
Wellness resources
The general sales manager is responsible for the performance and success of the studio. The job encompasses everything involved in running the day-to-day operations of the SPENGA studio, from creative sales ideas to the development and promotion of the SPENGA brand. This position is initially part-time with potential for a full-time schedule (depending on experience and qualifications).
We Offer:
Commission opportunities
Free employee membership
SPENGA Crew discounts
Exciting, social, and positive working environment
Like-minded team members
Team building activities and social events
Community driven focus
Also, additional perks!
Qualifications:
Strong sales management and leadership abilities
Ability to create a successful environment for staff and clients
Previous sales experience required; fitness industry or high-end goods & services preferred
Candidates must be able to adapt to our exciting new fitness philosophy
Strong promotion experience with organic social media activity
Motivation and drive
Excellent customer service and sales skills
Responsibilities:
Manage and exceed sales and retention expectations
Manage all operational aspects of the business including but not limited to: ordering supplies, equipment maintenance, payroll, scheduling, cleanliness
Lead, train, motivate, and manage all staff to represent SPENGA
Sell memberships and retail
Retain and increase client participation
Submit accurate and timely reports
Plan and promote entertaining and productive events through community outreach and business partnerships
As a SPENGA ambassador, managers will promote, sell, and add to the SPENGA culture in and out of the studio
About SPENGA:
SPENGA is an exciting, rapidly growing company, with the goal of bringing the Best. Workout. Ever. to every neighborhood. SPENGA stands for spin + strength + yoga, and we combine all 3 into one 60-minute workout. With 55+ studios running and 340+ territories sold, we are continuously building our teams of instructors, salespeople, managers, and operators, to prepare for expansion. In-depth training is provided through our learning management system, along with hands-on training with the management team. At SPENGA, our members come for the workout and stay for the community. And the strength of our community starts with our SPENGA teams.
SPENGA is an exciting, rapidly growing company, with the goal of bringing the Best. Workout. Ever. to every neighborhood. SPENGA stands for spin + strength + yoga, and we combine all 3 into one 60-minute workout. With 50+ studios running and 250+ territories sold, we are continuously building our teams of instructors, salespeople, managers, and operators, to prepare for expansion. In-depth training is provided through our LMS, along with live training with the corporate team. At SPENGA, our members come for the workout and stay for the community. And the strength of our community starts with our SPENGA teams.
Auto-ApplyGeneral Sales Manager
Customer success manager job in Charleston, SC
The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)
What we offer:
Free Health Insurance Option Available
401k Match Options Available
HSA company match contribution
Dental and Vision Insurance Available
Paid Vacations, Holiday Pay, PTO pay
Career advancement opportunities, promote from within
Discounts on products and services
Family owned and operated
Long term job security
Responsibilities
Coach sales team on proper closing techniques through training and active participation, and lead profitability of your teams
Lead all showroom activities and maintain an experienced level of product knowledge
Ensure high Customer Satisfaction scores and analyze these metrics to isolate areas for improvement
Hire, motivate, and monitor the performance of New and Used team, Internet Sales, Finance Managers and Service Drive Sales
Conduct daily and weekly sales training meetings for Sales and Product Specialists
Mentor new and experienced sales reps on standard methodologies for improving performance
Ensure proper follow up of all prospective buyers by developing, implementing, and monitoring a CRM system
Establish delivery procedures and monitor performance and execution
Guarantee delivery includes an introduction to the service department and scheduling of the first service appointment
Achieve forecasted goals and objectives for dealership and OEM sales, gross, and key expenses on a monthly and annual basis
Qualifications
Minimum two years of GSM experience with responsibility for the entire variable operation of a successful dealership
Possess successful history of building and training a sales team, strong CSI scores and above average gross and net departmental profits
Strong background in building showroom and internet traffic, SEO and SEM, direct mail and other traditional media
Extensive background in leading a BDC department
Some experience in Used Vehicle purchasing, merchandising and marketing
Expertise in supervising the everyday efforts of desk managers and improving F/I income through mentorship and training
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyCustomer Service Manger
Customer success manager job in Summerville, SC
Benefits:
Competitive salary
Dental insurance
Paid time off
Vision insurance
Customer Service Manager Company: Lawn Doctor Lawn Doctor is looking for an experienced and self-motivated Customer Service Manager to lead our office team. This role is ideal for someone who enjoys working with people, solving problems, and guiding a team to deliver outstanding service.
As the Customer Service Manager, you will oversee daily customer service operations, coach and support team members, and ensure customer satisfaction and retention. You'll play a key role in maintaining a professional and positive customer experience while helping drive growth.
We are seeking a leader who demonstrates our Core Values:
Coachable - Open to feedback and willing to grow.
Respectful - Treats customers and employees with professionalism and kindness.
Work Ethic - Dedicated to delivering excellence every day.
Willingness to Help - Ready to support the team and customers alike.
Reliable - Dependable and consistent in leadership and performance.
Responsibilities:
Lead, train, and support the customer service team to ensure excellent performance.
Serve as the main point of contact for escalated customer issues and resolve them professionally.
Oversee scheduling, data entry, and customer account management.
Monitor customer service metrics, retention, and satisfaction.
Assist with inside sales, upselling, and service recommendations when needed.
Foster a positive, team-oriented work environment.
Ensure communication with customers is clear, professional, and solution-focused.
Requirements:
Previous management or supervisory experience in customer service preferred.
Strong leadership, coaching, and problem-solving skills.
Excellent communication and relationship-building abilities.
Ability to multi-task in a fast-paced environment with attention to detail.
Proficiency in computer systems, data entry, and office tools.
Reliable, punctual, and team-oriented.
What We Offer:
Competitive hourly pay (above industry average, based on experience).
Two-week Vacation
Opportunity to lead and grow with a respected company.
Supportive, team-focused environment.
Sick Days
Eight paid holidays
Retention bonus Opportunity
Monday - Friday 40 Hours
Compensation: $37,500.00 - $45,000.00 per year
Our Franchisees Need People Like You
Here at Lawn Doctor, we have a very simple approach to our work-be safe, have fun, and change the world one lawn at a time. It's the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry.
Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether you're an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.
Since each of our franchises is locally owned, you'll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you.
We appreciate your interest and hope to have you on board a local franchise team as soon as possible.
* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.
Auto-ApplyClient Relationship Manager
Customer success manager job in Charleston, SC
Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.
This position will work closely with all sales, service and operations partners to serve as the focal point for existing big and elite advisor plan clients and their financial advisors. Responsibilities include relationship management for these plan accounts and financial advisors ensuring a successful service experience, product enhancements and plan retention. Providing consultative advice and support as a dedicated contact to ensure execution of coordinated strategies to support the plan client and their financial professional. Promote plan retention via ownership, troubleshooting and problem resolution resulting in the prevention of escalated service issues associated with assigned accounts.
Section 2: Job Functions, Essential Duties and Responsibilities
Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture.
Consistently demonstrate a superior level of proactive client focus and team work.
Leverage industry knowledge to promote client satisfaction, leading to retention and organic growth.
Develop strong working relationships with daily client contacts.
Provide ownership for the resolution of issues escalated by clients and financial professionals.
Act as an internal advocate for clients and financial professionals by coordinating with internal Ascensus departments.
Review existing book of business to identify plan retention and create strategy for non-elite advisors.
Develop relationships with C-level decision makers for assigned accounts to develop education and communication strategies.
Cross-sell revenue opportunities, educate financial professionals/plan sponsors regarding, products, processes and services.
Compile data, track communications, escalations and offer solutions to enhance the Ascensus experience by optimizing plan design and promoting product features and services.
Lead and/or participate in projects that create additional value for existing relationships.
Compile and analyze data associated with clients and financial professionals and conduct outreach activities including call campaigns to build/strengthen existing relationships and gain share of wallet.
Maintain proficiency with multiple partner products and Ascensus' proprietary products to effectively manage key relationships across these platforms.
Maintain proficiency with regulatory, financial, accounting, service, operations and compliance aspects of the relationship management function
Supervision
N/A
Section 3: Experience, Skills, Knowledge Requirements
Bachelor's degree in business or related fields, or equivalent work experience
Minimum of 7 years' experience in retirement services industry or related field is preferred
Minimum of 5 years' prior experience with direct client/client equivalent relationships within a financial services administrative environment
Certification or working towards certification (ASPPA, CEBS, etc.) in industry-related studies program preferred
Ability to work independently as required, but also work within and contribute to maintaining a highly-cohesive team environment
Excellent analytical and problem solving skills
Ability to work with a high level of independence
Must be detail oriented and be able to produce high quality work within tight time constraints
Ability to make sound business judgments while effectively balancing client needs and organizational considerations
Excellent written and oral communication skills, including group presentation experience.
Proficiency with Microsoft Office products including Excel, Word and PowerPoint
Ability to coordinate and run meetings attended by senior-level personnel in both internal and external environments
Demonstrated project management skills
Ability to travel as required
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ******************
******************
email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
Auto-ApplyClient Account Manager - Industrial Manufacturing Job Details | Black & Veatch Family of Companies
Customer success manager job in Charleston, SC
**Client Account Manager - Industrial Manufacturing** Company: Black & Veatch Family of Companies **Together, we own our company, our future, and our shared success.** As an employee-owned company, our people _are_ Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.
**Company :** Black & Veatch Corporation
**Req Id :** 111088
**Opportunity Type :** Staff
**Relocation eligible :** No
**Full time/Part time :** Full-Time
**Project Only Hire :** No
**Visa Sponsorship Available:** No
**Why Black and Veatch**
Black & Veatch allows you to lend your talent and perspective to humanity's biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation; 401K match and benefits that start day 1.
Our hybrid environment allows you to balance your work and personal life. At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use. \#LI-MG1
**The Opportunity**
The future of industrial manufacturing is being redefined by rapid innovation, digital transformation, and the urgent need for sustainable, resilient operations. From advanced automation and smart facilities to decarbonization and circular design, the industry is evolving to meet global demands for efficiency, adaptability, and environmental responsibility. Black & Veatch is at the forefront of this transformation, delivering cutting-edge solutions in engineering, procurement, consulting, and construction. We are deeply committed to helping our clients achieve their goals by building trusted partnerships and delivering tailored solutions that drive long-term success. We have an exciting leadership opportunity within our fast-growing Industrial Manufacturing team. If you're passionate about shaping the future of industry and driving meaningful impact, we want to hear from you. As a Client Account Manager for Industrial Manufacturing, you will have the opportunity to:
+ **Drive strategic growth** by developing new business opportunities and expanding existing accounts. Create and maintain comprehensive client account plans, build long-term partnerships, and represent Black & Veatch at industry events, trade shows, and conferences to foster meaningful relationships.
+ **Lead client engagement** efforts by championing proposal development, delivering targeted sales presentations that showcase the full spectrum of Black & Veatch solutions, and collaborating with project managers and solution architects to ensure exceptional client satisfaction. Actively participate in our Client Satisfaction Programs to continuously improve service delivery.
+ **Identify and pursue high-potential opportunities** by targeting clients that align with our strategic priorities, including key geographic regions and sectors. Leverage the ability to sell across multiple Black & Veatch service lines to maximize client value.
+ **Cultivate influential relationships** within client organizations by identifying key decision-makers and stakeholders. Provide strategic recommendations on project pursuits that align with client needs and business objectives.
+ **Support innovation across sectors** including Life Sciences, Semiconductor, Aerospace, and Advanced Manufacturing-helping clients navigate complex challenges and capitalize on emerging technologies to future-proof their operations.
**This role will be designated in our business traveler work schedule.** We are committed to providing a healthy, safe, and flexible work environment for all professionals while helping them remain productive and connected. Our business traveler work schedule includes BV professionals who travel consistently 60% or more of their time, offering flexibility to work from office locations, client sites, or wherever their presence delivers the greatest impact. This approach enables our team to stay closely aligned with client needs, foster collaboration, and drive results in the environments where they are most needed.
**The Team**
**Black & Veatch's Technology, Commercial & Industrial** is a specialized group of capabilities focused on the latest needs for clients in a fast-growth technology-led arena of advanced manufacturing, and generative AI computing including gigafactories, bio/ag tech, data centers and distributed infrastructure. By joining our market sector, you will have the opportunity to be involved in cutting-edge technology and work with a team that moves quickly with decisions and expectations.
**Key Responsibilities**
+ **Build and maintain strategic relationships** with key internal and external stakeholders across medium to large-scale accounts, ensuring alignment with client goals and business objectives.
+ **Collaborate with leadership and cross-functional teams** to coordinate client engagement activities and execute strategic account plans that drive growth and long-term value.
+ **Identify and pursue new business opportunities** , including expanding scope on existing projects. Represent Black & Veatch through client-focused presentations, trade shows, conferences, and industry events to strengthen relationships and generate leads.
+ **Support proposal development efforts** , contributing to pricing strategies, opportunity evaluation, and proposal management. Participate in proposal presentations to internal review boards and client stakeholders.
+ **Communicate Black & Veatch's unique value proposition** , highlighting differentiators across our service offerings. Partner with project managers to understand and apply customer satisfaction methodologies, follow up on client feedback, and escalate concerns as needed.
+ **Engage in contract and scope discussions** , learning to navigate significant changes and collaborating with project teams to ensure alignment with client expectations.
+ **Participate in the Client Satisfaction Program** , helping identify key clients for feedback and using insights to enhance service delivery and relationship management.
+ **Conduct all client interactions with professionalism** , integrity, and high ethical standards, reinforcing Black & Veatch's reputation as a trusted partner.
+ **Provide accurate reporting and forecasting** , including prospect tracking, client feedback, and market intelligence to support business planning and strategy development.
+ **Contribute to marketing and strategic initiatives** , assisting in the creation of marketing collateral, campaign planning, and positioning efforts for the Industrial Manufacturing team.
**Preferred Qualifications**
+ **Typically 10+ years of experience** in the Industrial Manufacturing Industry.
+ **Proven sales acumen** , demonstrating empathy, tenacity, competitiveness, persuasiveness, and strong interpersonal skills to build lasting client relationships.
+ **Ability to position and sell multiple solutions across a diverse portfolio** , aligning offerings with client needs and strategic goals.
+ **Results-driven growth mindset** with a strong focus on winning new business, meeting or exceeding sales targets, and driving measurable growth.
+ **Industry insight into the business drivers** , challenges, and opportunities within industrial manufacturing sectors such as Life Sciences, Semiconductor, Aerospace, and Advanced Manufacturing.
+ **High ethical standards and a reputation for integrity** , professionalism, and collaboration-both internally and with clients.
+ **Business and financial literacy,** including a general understanding of client financial and risk drivers and key Black & Veatch metrics for managing a successful consulting, engineering, procurement, construction, and commission business.
+ **Strong communication and relationship-building skills** , with the ability to influence, negotiate, and maintain key client connections across all levels.
+ **Self-starter with strategic thinking** , able to anticipate client needs, respond quickly, and adapt in dynamic environments.
+ **Excellent organizational and multitasking abilities** , with a talent for prioritizing, scheduling, and managing multiple initiatives simultaneously.
+ **Analytical problem-solving skills** , with the ability to identify, evaluate, and resolve complex client challenges.
+ **Proficiency in electronic CRM systems** , with the ability to leverage data and tools to manage and maintain opportunities pipelines, client contacts, track performance, and support decision-making.
**Minimum Qualifications**
+ Typically 10-15 years of experience within the EPC industry, including 5-10 years in sales or project execution. Minimum of 7 years of relevant experience required.
+ Experience developing, maintaining and executing strategic sales plans.
+ History of successful pursuits with complex buying processes and mulitple decision makers
+ Firm understanding of competition and differentiators.
+ Demonstrated ability to communicate complex concepts concisely and clearly, and to convert technical or complex information and concepts into easily understandable content.
+ Experience using Salesforce is preferred.
+ B2B sales experience.
+ All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.
**Work Environment/Physical Demands**
+ Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments.
+ Travel and various work environments required to achieve Sales goals.
**Salary Plan**
SAM: Sales
**Job Grade**
018
Black & Veatch endeavors to makeaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at *************** or via our. This contact information is for disability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned.
Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.
Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.
To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.
A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.
We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.
By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.
BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.
For our EEO Policy Statement, please click.
**Notice to External Search Firms** : Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.
**Job Segment:** Engineer, Engineering
Home Care Client Services Manager
Customer success manager job in Mount Pleasant, SC
Job Description
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Mount Pleasant, SC Assistive Care Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
The Client Services Manager will:
Provide superior customer service and quality home care
Focus on managing coordination of client services and emergent scheduling issues
Manage your Client Services Manager caseload while proactively growing it
Build lasting relationships with clients, referral sources, payors and community organizations
Develop strong, communicative relationships with the team
Maintain effective fiscal management of your caseload by monitoring metrics
Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees
Qualifications for a Client Services Manager:
Bachelor degree is required
Prior medical office or home care experience preferred
Prior supervisory experience a plus
Demonstrated record of successfully taking on increased responsibility (goal achievement)
Ambition to grow and advance beyond current position
Strong computer skills required (electronic medical record)
Excellent communication and interpersonal skills
Why you'll love BAYADA:
Award- Winning Workplace- Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.
Impactful Work- Make a meaningful impact in the Mount Pleasant Community!
Weekly Pay- Consistent weekly paychecks to keep your finances on track.
Comprehensive Benefits- Medical, dental, vision, and more-- we've got you covered
Work- Life Balance- Enjoy a Monday-Friday, 8:30 AM- 5:00 PM schedule.
Career Growth- Advancement opportunities to help you grow in your career.
Nonprofit Organization- As a mission-driven nonprofit, BAYADA offers eligibility for the Public Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.
Join BAYADA and be a part of a team dedicated to providing exceptional home health care to our clients.
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
General Sales Manager
Customer success manager job in Charleston, SC
Job DescriptionThe Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)
What we offer:
Free Health Insurance Option Available
401k Match Options Available
HSA company match contribution
Dental and Vision Insurance Available
Paid Vacations, Holiday Pay, PTO pay
Career advancement opportunities, promote from within
Discounts on products and services
Family owned and operated
Long term job security
Responsibilities
Coach sales team on proper closing techniques through training and active participation, and lead profitability of your teams
Lead all showroom activities and maintain an experienced level of product knowledge
Ensure high Customer Satisfaction scores and analyze these metrics to isolate areas for improvement
Hire, motivate, and monitor the performance of New and Used team, Internet Sales, Finance Managers and Service Drive Sales
Conduct daily and weekly sales training meetings for Sales and Product Specialists
Mentor new and experienced sales reps on standard methodologies for improving performance
Ensure proper follow up of all prospective buyers by developing, implementing, and monitoring a CRM system
Establish delivery procedures and monitor performance and execution
Guarantee delivery includes an introduction to the service department and scheduling of the first service appointment
Achieve forecasted goals and objectives for dealership and OEM sales, gross, and key expenses on a monthly and annual basis
Qualifications
Minimum two years of GSM experience with responsibility for the entire variable operation of a successful dealership
Possess successful history of building and training a sales team, strong CSI scores and above average gross and net departmental profits
Strong background in building showroom and internet traffic, SEO and SEM, direct mail and other traditional media
Extensive background in leading a BDC department
Some experience in Used Vehicle purchasing, merchandising and marketing
Expertise in supervising the everyday efforts of desk managers and improving F/I income through mentorship and training
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.