Customer success manager jobs in Naperville, IL - 1,468 jobs

About The Company: Private Client Select Insurance Services (PCSIS), is an independent managing general underwriter (MGU) majority owned by Stone Point Capital. Private Client Select Insurance Services protects the lifestyles and legacies of the most successful individuals across the U.S by providing robust risk management solutions and comprehensive coverage to preserve high-value assets. We understand their passions and are committed to preserving the lifestyle they built. PCS employs approximately 420 staff members. The company has offices in New York, NY; Schaumburg, IL; and St. Petersburg, FL. PCS has a geographically diverse workforce and supports hybrid and remote business-based flexibility. Job Summary: The Strategic Relationship Manager will report directly to the Distribution Relationship Leader and will be responsible for overseeing and driving the growth, strategy, and performance of PCS insurance distribution partners. This role will strengthen broker and agency partnerships and ensure the delivery of tailored insurance solutions that protect the lifestyle and assets of HNW individuals. The successful candidate is an effective communicator who can align and influence internal and external stakeholders while building trust and commitment for PCS. Key Responsibilities: Strategic Relationship Management Contribute to the ongoing communication of the underwriting strategy, including large account targets to deliver growth and profitability to maximize distribution value. Execution of broker plans, benchmark wealth segments, monitor top producer progress to capitalize on growth opportunities. Monitor industry trends and competitive landscape to inform strategic decisions. Partnership Management Build and maintain relationships with assigned brokers, agents, and distributors who specialize in HNW clientele. Identify distribution partners that align with PCS large account strategy and product offerings. Sales Enablement Provide training and resources to ensure distributors understand the unique aspects of PCS HNW insurance products. Client-Centric Solutions Collaborate with underwriting and clients to tailor offerings and unique insurance solutions. Performance Management Monitor overall production of account pipeline, activity, prospects and customer acquisition through pipeline reporting and Salesforce application. Regularly review channel performance against growth objectives. Additional Responsibilities: Work in collaboration with the Distribution Relationship Leader and other Field stakeholders on annual budgeting process. Collaborate with National Distribution Leader and Large Account Leader and Underwriting to generate and expand new and existing business opportunities. Qualifications: Experience 5+ years in personal insurance, with at least 2 years focusing on HNW client distribution. Proven track record of achieving sales and growth targets. Skills Strong understanding of HNW client needs and luxury asset protection. Exceptional relationship-building and negotiation skills. Highly skilled in strategic development, business building, and project execution, with a proven ability to deliver key programs on time. Remarkable communication skills, including the ability to develop and present clear and concise analysis and recommendations to internal and external stakeholders. Keen business acumen and proven ability to dissect complex business issues, perform research and analysis and synthesize conclusions into a value-maximizing strategy. Applicants must be legally authorized to work in the United States and must not require employment-based visa sponsorship now or in the future. Equal Employment Opportunity Policy: PCS values and is fully committed to diversity and inclusion. It is the policy of PCS not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, nation of origin, race, religion, sexual orientation, gender identity, or veteran status.

Exciting Career Opportunity: Call Center Manager / Lead Compensation: $75K-$90K/yr (On-Track Earnings) Job Type: Full-Time, Onsite Industry: Floor Coatings / Concrete Coatings / Epoxy Why Join Us? TORQ Coatings is a growing coatings company seeking a hands-on Call Center Manager (or Lead) to oversee and optimize our customer service hub. This role is crucial for protecting the customer experience and driving operational excellence. If you are focused on quality and process improvement, this is an excellent opportunity. What sets us apart: High Earning Potential: $75K-$90K/yr (On-Track Earnings) Local Impact: Directly influence customer satisfaction and retention Stability: Full-time, onsite role in a rapidly scaling business Autonomy: Own and optimize all call center processes, staffing, and quality Growth Path: Opportunity to lead a growing team and integrate new AI tools Your Role: What You'll Be Doing Build and maintain efficient schedules, coverage, and SLAs for incoming customer calls (Queue & Staffing) Review calls, provide consistent coaching, and enforce scripts/quality standards (Quality & Coaching) Protect the overall customer experience by focusing on tone, empathy, and clear next steps (Customer Focus) Own and document call flows, escalation rules, and knowledge base documentation (Process Ownership) Maintain clear communication with sales, operations, and field teams regarding call center issues, trends, spikes, and demand (Cross-Team Communication) Ensure service levels are consistently hit (speed to answer, abandon rate, wait times) Minimum Requirements 1+ year leading a team in a call center or similar customer service environment Proven ability to manage schedules, coverage, and service level agreements (SLAs) Experience with quality monitoring and call representative coaching Ability to build and document repeatable processes and escalation rules Strong focus on customer empathy and satisfaction Openness to integrating and working with new AI tools Located near or willing to commute to the Lombard, IL office (Onsite) Compensation & Schedule Earnings: $75K-$90K/yr (On-Track Earnings) Benefits: Stability, career development, and the opportunity to lead a critical team Schedule: Full-Time, Onsite with a commitment to covering call center operating hours in Lombard, IL Our Core Values: TENACITY: We push through challenges OWNERSHIP: We take responsibility for results UNITY: We win together, not alone GRIT: We put in the sweat that earns respect HEART: We love what we build & who we build it for Ready to Build Your Career While Making a Local Impact? This isn't just another supervisory job-it's your opportunity to apply operational rigor and quality control to a vital customer-facing team. Join our team and take your career to the next level in a company that values great service, process control, and team communication. APPLY HERE! #CallCenter #CallCenterManager #CustomerServiceManager #OperationsManagement #ContactCenterJobs #TeamLeadJobs #LombardJobs #QualityAssurance #CustomerExperience #NowHiring #ServiceLevelAgreement #ProcessImprovement #CoachingAndMentoring

Our client in the manufacturing industry is seeking a Customer Service Manager to lead the customer support function and serve as a key liaison between customers, production, sales, and shipping The Customer Service Manager will oversee day-to-day service operations, ensure exceptional customer experiences, and help strengthen internal communication to support on-time delivery, product quality, and customer satisfaction. Key Responsibilities Manage and lead a small customer service team, including hiring, coaching, training, and performance development. Serve as the primary escalation point for customer issues, ensuring timely and effective resolution. Develop and implement customer service standards, metrics, and best practices tailored to a manufacturing environment. Oversee order entry, changes, cancellations, and status updates to ensure accuracy and timely processing. Partner with production scheduling, purchasing, and shipping to resolve order delays, inventory issues, or lead-time challenges. Monitor open orders, backlogs, and fulfillment performance to ensure transparency and customer alignment. Build strong relationships with customers through proactive communication, responsiveness, and problem-solving. Provide product information, pricing support, and technical guidance as needed in collaboration with engineering and sales. Maintain clear documentation of customer interactions, service issues, and resolutions. Identify service gaps and opportunities to improve processes, tools, and communication across departments. Implement systems or workflows to strengthen accuracy in order handling, customer follow-up, and internal coordination. Partner with leadership to support continuous improvement initiatives, potentially including ERP enhancements or customer portals. Qualifications 5-10+ years of customer service experience, ideally within a manufacturing, distribution, or industrial environment. Prior experience supervising or managing customer service teams. Strong understanding of order management, production workflows, and supply chain. Bachelors Degree preferred

WHO WE ARE: Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary . It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global's portfolio of world-class luxury retailers and real estate assets. YOU WILL BE: At Neiman Marcus, we are committed to delivering a best-in-class luxury experience through exceptional service, curated product, and personalized relationships. We are seeking a Sales Manager who will be responsible for the sales experience of the Neiman Marcus Chicago Jewelry department , facilitating partnerships across functions, driving team towards goals, and leveraging team skills to build a customer-driven sales experience, all while being a steward of Neiman Marcus. WHAT YOU WILL DO: Drive towards the achievement of maximum sales and growth following company vision and values in partnership with other functional leads for department Oversee all aspects of merchandise and communications with merchant and vendor partners (e.g., presentation, returns, and damages) Contribute to strategic goals for the store and set priorities by department Review business with applicable Buyers for department and discusses action plans to produce positive results Establish plans and strategies in partnership with Client Development Lead(s) Develop understanding of and analyze internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs) Plan and complete departmental budgets and ensures guidelines are being followed to minimize operating expenses and maximize revenue Support audit compliance to enforce department and stockroom controls, as applicable Manage people, product and placement, and sales promotion within department WHAT YOU WILL BRING: 3-5 years of experience in luxury retail, business strategy, planning, or sales operations-preferably within a high-performing, client-centric environment Deep understanding of luxury service standards and the business of clienteling Strong analytical skills with a proven ability to translate data into insights and action Proficient in Excel and retail reporting tools Highly organized, self-directed, and comfortable in a fast-paced, evolving environment Strong communication and partnership-building skills, with a collaborative and solution-oriented mindset Discreet and professional with the ability to support elite sellers and clients YOUR LIFE AND CAREER AT NEIMAN MARCUS: Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental) An amazing employee discount SALARY AND OTHER BENEFITS: The [starting salary/hourly rate] for this position is between [$75,000-$90,000annually]. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate. [This position is also eligible for [bonus] [long-term incentive compensation awards].] Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). Thank you for your interest with Saks Global. We look forward to reviewing your application. Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation.

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster and Chamberlain , are found in 51+ million homes, and 14 million+ people rely on the myQ app daily. This is a role within Chamberlain Group's sales function. A successful incumbent is expected to (i) Manage customer transition from sales prospects to active myQ Business users; serve as single point of contact during the onboarding process to ensure the optimal customer experience (ii) Partner cross functionally to develop and manage a Customer Onboarding process for long term success and scalability; own continuous improvement activities to streamline process with standardized forms and document process flow. Requires 5+ years of experience in a customer facing role and a minimum of a Bachelor's Degree. Job Responsibilities: Manage customer transition from sales prospects to active myQ Business users Define, develop, implement and maintain the onboarding process for new myQ Business customers; serve as single point of contact during the onboarding process to ensure the optimal customer experience Partner cross functionally to ensure long term success and scalability of Customer Onboarding process; own continuous improvement activities to streamline process with standardized forms and document process flow Develop deep knowledge of customers, communities, and facilities to expand service offerings and proposals to customers Manage data gathering and documentation requirements across multiple functions and lead customers through to app setup and operation Manage internal and external communications with stakeholders to ensure contract completion in a timely manner Capture direct feedback from new accounts, including installations, setup, and onboarding; develop real time customer insights and action plans for key business stakeholders to increase customer stickiness and improve share of wallet Monitor and report on trends with myQ Business customers for future road mapping and use in NPD process Support integration of customer database and maintain data integrity; identify opportunities and build solutions to reduce waste and monetize other data services Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams. Protect Chamberlain Group's reputation by keeping information confidential. Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies. Contribute to the team effort by accomplishing related results and participating on projects as needed. Job Requirements: Bachelor's Degree 5+ years in customer facing role Experience leading process improvement projects High sense of urgency Strong sense of Customer Advocacy High degree of influence in cross-functional roles Ability to recognize and articulate trends and insights across the customer base Change agent, able to drive new processes and streamline existing ones Ability to travel up to 50% - domestically and internationally; valid drivers license Preferred: Bachelor's degree in business, engineering; Master's Degree in related discipline Lean Six Sigma Green Belt Certification Experience in access control Experience in facility management #LI- Hybrid - Oak Brook, IL #LI-MD1 The pay range for this position is $97,700.00 - $157,475.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies. Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence **************************. NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.

What we want to accomplish and why we need you Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions. Clinicians that use Suki already spend over 70% less time on administrative tasks, and we're striving to do even better. Come and join us! We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We're a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We're confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture. About the Role: As Enterprise Customer Success Manager, your primary role is to drive the successful implementation, deployment and adoption of Suki with our major health system clients. You will be responsible for developing and maintaining strong relationships with key client stakeholders, and ensuring that Suki is delivering exceptionally well on key success metrics. You will ensure strategic and tactical alignment, and manage on-time delivery across all functional areas with our clients and your Suki colleagues. You will be responsible for proactively identifying and driving the resolution of risks and issues, and developing creative solutions that will best meet the needs of our clients. You will also manage the onboarding process overall for your designated clients, and be responsible for conducting the onboarding for many enterprise end users. Throughout the client relationship, you will present periodic performance reviews and engage with our clients on opportunities to expand usage and value in partnership. You are able to analyze customer metrics, craft high-impact client presentations, and drive rapid progress against our goals. As part of our growing Customer Success team, you will also be responsible for improving existing processes and developing new approaches to create high levels of client and user satisfaction. You will also engage with Marketing on opportunities to increase user engagement and provide structured customer insights to our Product team to inform future innovation. You are excited to join the fast-moving Suki team, and committed to excellence! Responsibilities and expectations include but are not limited to: Executive-Level Presence and Communications: Ability to communicate both internally and externally with professionalism in person, on video, on the phone, and over email with C-level executives, providers and colleagues. Revenue Ownership: We believe in a true ownership model. You will be focused on expanding revenue within our existing customer base, overseeing competitive renewals, upsells and cross-sells, and driving commercial strategy in collaboration. You will own and forecast renewal and expansion revenue metrics, delivering against quarterly and annual targets. Adaptability: You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact. High-Accountability: You can be counted on to consistently deliver high-quality work. User-focused: You are obsessed with the customer experience. You can translate key consumer needs into business and product requirements. You have an innate understanding of user behavior, and ensure users are receiving 100% quality service. Detail Oriented: You need a high degree of attention to small details along with the ability to quickly iterate on our deployment playbooks and processes. Technical Skill: You will need to develop a deep understanding of our product and how it integrates with EMRs. You will be able to translate that into education to our enterprise clients and end users. Flexibility: You will need to work flexible hours based upon client's and providers' schedules in different time zones across the US. Travel: You are willing to travel extensively (up to 50% on average, as needed) across the US to deploy our products. Prior consulting experience is preferred and is considered a plus. Requirements:* 8+ years of enterprise customer facing experience within healthcare SaaS Exceptional communication, presentation, and conflict resolution skills Ability to think critically, prioritize effectively and communicate expediently Strong project management skills Strong business and financial acumen; can confidently manage commercial levers, pricing strategies, and complex negotiations. Experience managing large, multi-stakeholder programs Creative problem solving skills Strong understanding of medical documentation and clinical workflows Proficient in Microsoft Office, Google Suite and Microsoft office *Not sure if you meet all of the qualifications? We don't expect every candidate to have done everything listed above, but you should be able to make a credible case that you meet most of the criteria and are ready for the challenge of adding new technologies to your résumé. This position can be remote and supports team members with clients across the United States. You are welcome to visit and/or work out of our office in Redwood City, California. One week a year, we gather for a company-wide retreat. Quarterly, we gather for an in-person working session at/near our office. Tell me more about Suki On a roll: Named by Fast Company as the Next Big Thing in Tech, by Comparably for the Best Leadership Team, by Frost & Sullivan for a Technology Innovation Leadership award, just to name a few. Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems. Great investors: We're backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale. Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it. Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties. Check out what one of our users says about how Suki has helped given her a sense of balance. Impact: You'll make an impact from day one. You'll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way and we look forward to growing our team with these shared values. In compliance with the State of California Pay Transparency Law, the base salary range for this role is between $150,000 - $180,000 OTE in CA. This range is not inclusive of any discretionary bonus or equity package. When determining a candidate's compensation, we consider a number of factors including skillset, experience, job scope, and current market data. #LI-remote

Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle's mission is to be our customers' best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants. The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction and oversee revenue growth of the portfolio. The Account Manager is expected to consistently provide excellent customer service to accounts, socialize the Kastle value proposition as well as represent client needs and goals within the organization to ensure quality. In addition, the Account Manager will build relationships with clients to encourage new and repeat business opportunities. Responsibilities * Serves as the primary point of contact and builds long-term relationships with customers. * Act as client's advocate within Kastle and ensure that all aspects of our services are delivered as expected to clients; develop a deep understanding of the client's security and facilities needs and provide advice on Kastle-centric and industry best practices. * Utmost responsiveness to client calls and emails - addressing needs as the primary point-of-contact for support for the client. Assist in coordination of responses related to areas outside of primary responsibilities, for issues such as installation project status and on-time completion, support issues escalation, sales opportunities follow up, etc. * Travels to client sites for training, installation support, quarterly check-ins, and to meet client needs as they arise. * Monitors and analyzes customer's usage of our service. * Develop cross-functional relationships with Business Development Managers, Project Managers, Field Service technicians, the Client Services team, and the Kastle Operations Center to ensure an exceptional experience for clients with all aspects of their Kastle experience; support these other teams as a conduit to the client. * Client relationship management, with significant focus on the business relationship in order to drive a 95% client retention and renewal rate, as well as an average 2% renewal revenue increase through annual (contractually agreed) price increase across the account base. Qualifications * Bachelor's degree preferred * 2-4 years of Account Management/Customer Success Management experience * Ability to create, maintain, and enhance customer relationships * Professional, polished in appearance and able to communicate in a detailed and articulate manner * Technical competence (understanding of software, hardware, networks, etc.) * Detail oriented, motivated, persistent and a skilled negotiator * High level of initiative, self-directed, and works well in a team environment * Experience training customers on the use of technology * Experience in navigating through complex set of legacy and current technology platforms (Microsoft Dynamics CRM, AX, and proprietary software, among others). * Must be able to work overtime, weekends, and/or nights when required. Company Overview The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle's mission is to be our customers' best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants. Equal Opportunity Statement At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

The Basics: This customer-facing role is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely on Tanium to manage all their endpoints. The successful candidate will be able to support a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results. This position follows the Company's hybrid schedule which currently requires employees to work in the Addison, TX office a minimum of three days per week (Tuesday, Wednesday and a third day of choice). What You'll Do: * Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more * Work with senior team members to understand the unique complexity and segmentation of the customers you serve and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer's environment but also insights as to how to overcome obstacles to implement new technologies * Develop and maintain the necessary relationships with customers to ensure alignment to their business needs * Identify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas * Perform activities and data management that help to drive adoption and value against an agreed-upon plan with the customer. This may include artifact creation (including Value Plans for customers), action and risk tracking, and updating internal data systems such as Salesforce and/or Gainsight * Support strategically focused Executive Business Reviews, alongside Sales, Solution Engineers, and wider account team members * Contribute to internal practice development efforts to continually drive maturity and improvement of our Customer Success function * Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers We're Looking For: * Education * BA/BS or equivalent experience preferred * Experience Required * 1-3 years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model * Has demonstrated consulting and project management skills * Working knowledge of endpoint technology * You are * A highly organized self-starter who thrives in a fast-paced environment and is comfortable working in ambiguity * Curious, willing to learn from others in your discipline, your customers, and other roles at Tanium * Willing to contribute suggestions and ideas to further customer and Tanium goals * Eager to become an expert in demonstrating value and return on investment to our customers * Eager to learn technology foundations and become a technical advisor on the Tanium platform and solutions. * A strong communicator and intuitive listener * Professional, insightful, and values-driven * Motivated to help to solve the toughest IT problems faced by organizations today * Other * Travel ranging from 5 - 15% within regional territory * Onsite / customer-located work as deemed necessary by the customer and/or account team About Tanium Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty, visit ************** and follow us on LinkedIn and X. On a mission. Together. At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions. We are an organization with stakeholders around the world and it's imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most. What you'll get The annual base salary range for this full-time position is $45,000 to $135,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits. For more information on how Tanium processes your personal data, please see our Privacy Policy.

Amper is an early-stage, VC‑backed SaaS technology company on a mission to modernize manufacturing from the ground up. Our platform is designed to transform legacy shop‑floor complexity into actionable intelligence that empowers teams across the plant to run operations on reality, and help manufacturers reduce costs, increase visibility, and drive efficiency. We are growing fast, with ambitious goals, and we're looking for an experienced Customer Success Manager to play a critical role in helping our customers realize the full value of Amper while driving retention, expansion, and customer satisfaction. About the Role As an Customer Success Manager at Amper, you will be the key point of contact for our customers. Your primary focus will be ensuring customers achieve measurable outcomes with Amper, driving adoption and long-term retention. You'll develop trusted relationships with both executive stakeholders and tactical teams within our customers' organizations, acting as a strategic partner and advocate. You'll also collaborate closely with Sales, Product, and other internal teams to help customers scale their success, whether that's through expansion at their current site, multi-site rollouts, or surfacing valuable feedback to continuously improve our product and processes. This role is critical to Amper's growth, as you'll own key metrics such as churn, gross retention rate (GRR), same-site expansion, and generating Customer Success Qualified Leads (CSQLs) for multi-site expansion opportunities. This is a remote-friendly role that can be based anywhere in the US. Key Responsibilities Customer Success Strategy & Relationship Building: Serve as the main point of contact for assigned customers, ensuring alignment on goals and success criteria at both executive and tactical levels. Develop a deep understanding of customers' business needs, challenges, and Amper's role in driving measurable outcomes. Build and maintain long-term, trusted relationships with key stakeholders, including executive sponsors, operations leaders, and shop-floor teams. Time to Value & Adoption: Drive fast time to value by ensuring seamless onboarding, training, and adoption of AMPER solutions. Develop and execute customized success plans for each customer, mapping AMPER's capabilities to their business objectives. Monitor usage and engagement metrics to proactively address barriers to adoption or value realization. Retention & Expansion: Own and drive metrics like churn, gross retention rate (GRR), and same-site expansion revenue. Proactively identify opportunities for multi-site expansion and surface Customer Success Qualified Leads (CSQLs) to the Sales team. Lead regular business reviews (QBRs) to showcase value delivered, review progress toward customer goals, and identify growth opportunities. Cross-Functional Collaboration: Partner with Sales to ensure a seamless handoff from pre-sale to post-sale and to execute multi-site expansion strategies. Work closely with Product and Support teams to escalate and resolve customer issues, providing actionable feedback for product improvements. Collaborate with Marketing to develop and share customer success stories that highlight outcomes and impact. Advocacy & Feedback: Act as the customer's advocate within AMPER, ensuring their voice is heard and their needs are prioritized. Collect and analyze feedback to help shape product enhancements, roadmap prioritization, and continuous improvement initiatives. What We're Looking For We're looking for a Customer Success Manager who knows how to make SaaS work in the real world of manufacturing. You should bring a strong mix of hands-on experience, customer obsession, and the ability to partner cross-functionally to deliver outcomes that matter. Direct Experience: 5+ years in a Customer Success, Account Management, or related post-sale role supporting B2B SaaS products 2+ years working with manufacturing or industrial customers, with a clear understanding of the shop floor, operations leadership, and the dynamics of driving change in those environments Experience managing a book of business that includes mid-market to enterprise accounts, with a track record of retention and expansion Core Skills: Proven ability to lead customer onboarding, adoption, and QBRs, aligning product value to measurable business goals Confident navigating both executive relationships and tactical day-to-day users (for example, operations managers, plant supervisors, engineers) Strong data fluency; comfortable interpreting product usage and customer behavior data to spot risks and opportunities Skilled in collaborating with Sales, Product, and Support to remove barriers and create a frictionless customer experience Mindset & Work Style: A customer-first problem solver who goes beyond business reviews to ensure customers are successful Energized by the pace and ambiguity of an early-stage, high-growth SaaS company Scrappy, resourceful, and proactive; you step in and take action when something needs fixing or improving Comfortable managing multiple accounts and priorities while staying organized and responsive Why Join Amper? Be part of a mission-driven company transforming the manufacturing industry. Collaborate with a dynamic, innovative team that values creativity and impact. Enjoy competitive compensation, benefits, and opportunities for growth. Compensation & Benefits: The range of annual base salary for full-time employees for this position is $90,000-120,000 per year, with annual incentive potential of $15,000-35,000 at plan. Please note that pay offered will vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Amper provides a comprehensive benefits package, including medical, dental, and vision insurance, 401(k), unlimited paid time off, and early-stage stock option equity.

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Customer Success Team At GBG, we don't just provide products. We deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our Customer Success team at the ground floor and have a direct imprint on how our organization serves as the connection point between our customers, our solutions, and the rest of the GBG organization. We will work together under the guiding principle that healthy customers are growing customers and to achieve that requires: · Understanding our customer's goals and quantifying how GBG helps achieve them · Demonstrating curiosity in our customer's needs and their business strategy · Building relationships and engagements across different levels of our customers · Partnering cross functionally within GBG to operate on behalf of our customers · Challenging both our customers and GBG team on new ways to innovate for growth The Role As a Customer Success Manager at GBG, you'll be the strategic partner to a portfolio of clients engaging with them from signature through onboarding, adoption, and long-term value realization. Your role centres on building trusted relationships, driving product engagement, and ensuring customers achieve their business goals through our solutions. You'll collaborate cross-functionally with Sales, Customer Growth, Onboarding, Product, and Support to deliver a seamless customer experience for a healthy engagement. This includes proactively managing renewals, identifying expansion opportunities, and serving as the voice of the customer to influence internal priorities. Expect a dynamic mix of consultative problem-solving, data-driven insights, and advocacy that turns satisfied customers into loyal champions. What you will do Responsible for base revenue retention on existing GBG solutions within customer portfolio Help design and measure health metrics and implement improvement plans as required Build relationships with existing contacts and identify new contacts to deepen engagement Uncover new customer challenges and provide Customer Growth counterparts with insight into potential upsell/cross-sell opportunities (CSQLs) Craft and execute key engagements during the customer lifecycle including business reviews, internal account plans, and renewal engagements Proficient in GBG's solutions and the value they provide across various use cases Understand your customer's needs to guide them through best practice product adoption Leverage internal tools to monitor daily volumes to identify any peaks/valleys within current solutions and facilitate appropriate actions and resolutions where needed Work with customer support team to understand trends in customer/vertical level commonalities in recurring tickets/issues Operate cross-functionally with a wide range of internal teams to address customer needs and issues Identify ways in which we can operate more efficiently for the benefit of both our customers and GBG Requirements Skills we are looking for Experience: Minimum 3+ years in customer-facing roles, including day-to-day account management and senior-level stakeholder engagement. Proven track record of owning and managing customer meetings, including quarterly business reviews (QBRs). Demonstrated ability to develop customer account plans and perform SWOT analysis. Skills & Competencies: Strong passion for delivering best-in-class customer experience. Ability to translate data into compelling success stories and actionable insights. Comfortable working cross-functionally with Sales, Marketing, Product, and Operations in a fast-paced environment. Proactive mindset for identifying solutions and managing execution to completion. Interest in product capabilities and applying them to solve customer challenges. Agility to work in ambiguous situations and apply an entrepreneurial approach to new challenges. Curiosity to explore innovative methods, including leveraging AI for faster, more efficient customer value delivery. Technical Proficiency: Familiarity with Microsoft Office Suite, Salesforce, Power BI/Tableau, Gong, and/or Customer Success platforms. Industry Knowledge: Experience in identity verification, fraud prevention, or familiarity with industries such as gaming, banking, fintech, lending, insurance, retail, or technology. Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to ****************** and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

The Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic counseling service capacity, quadruple genetic testing uptake & significantly improve screening compliance. To date, CancerIQ has raised over $26 million to deliver on our mission, with our Series B funding round led by Merck Global Health Innovation Fund and Amgen Ventures. Our team is made up of a committed, all-in group of people who are as driven to ending cancer as we know it as the providers and patients we serve. This has led to a growing network of over 200 clinical locations across the country, with a robust ecosystem of partners in the diagnostic and genomics space behind us. But we're committed to scaling quickly - in this era of tremendous progress against cancer, we're looking for people to be just as tremendously committed to their work at CancerIQ. If you want your work to matter, join us. The Position As a Customer Success Manager (CSM) at CancerIQ, you will be responsible for managing and nurturing customer relationships throughout the customer lifecycle. Our customers include hospitals and health systems that rely on our cancer risk assessment software to improve patient outcomes. In this role, you will ensure that customers are maximizing the value of CancerIQ's products and services, driving customer satisfaction, retention, and growth. Additionally, you will play a key role in the programmatic design of customer success initiatives, ensuring that our processes, programs, and tools are scalable, effective, and aligned with customer needs. You must be comfortable engaging with both clinical and business leaders within hospitals and health systems, understanding their unique perspectives and challenges in the context of cancer risk assessment and management. The Role and Responsibilities 1. Customer Relationship Management · Manage the over buyer relationship, which tends to be, but in not limited to, the Oncology Service Line Leader, Director of the Breast Center, or Director of Cancer Services, in CancerIQ accounts · Be the quarterback, coordinating on behalf of the buyer with: clinical, operational, technical, and marketing/business development working groups · Be held accountable for driving business value, by coordinating with implementation managers, product specialists, and other members of the CancerIQ team assigned to the accounts 2. Quarterly Business Reviews (QBR) · Lead Quarterly Business Reviews with key business and clinical leaders within hospitals and health systems to review performance, address any concerns, and align on future goals and objectives. · Prepare detailed reports and presentations for QBRs, highlighting key metrics, achievements, and areas for improvement, particularly in the context of cancer risk assessment. · Collaborate with customers to develop and track success plans, ensuring alignment with their strategic goals in cancer care. 3. Programmatic Design · Develop and implement scalable customer success programs that address the diverse needs of our customer base in the healthcare sector. · Design and refine customer journey maps, identifying key touchpoints and opportunities for engagement to enhance the customer experience with CancerIQ's software. · Create and optimize customer onboarding, training, and retention programs, ensuring they are effective and aligned with customer success objectives, particularly in clinical environments. · Continuously assess and improve the effectiveness of customer success programs, using data and customer feedback to drive improvements. 4. Onboarding and Implementation · Work closely with an Implementation Manager as a team to guide new customers through the onboarding process, ensuring a smooth and successful implementation of CancerIQ's software within their clinical workflows. · Monitor customer progress during onboarding, addressing any issues or concerns promptly. 5. Customer Retention and Growth · Monitor customer health and proactively address any risks to retention or satisfaction, particularly in high-stakes healthcare settings. · Identify upsell and cross-sell opportunities, working closely with the sales team to drive additional value for customers. · Develop and execute strategies to increase customer adoption, satisfaction, and loyalty, with a focus on long-term success in cancer care. 6. Data-Driven Insights and Reporting · Analyze customer data and usage patterns to identify trends, opportunities, and potential risks, particularly in the context of cancer risk management. · Provide regular reports on customer health, satisfaction, and success metrics to internal stakeholders. · Use data to drive decisions and strategies for improving customer outcomes. How Our CSMs Differ from our Implementation Managers The position of CSM at CancerIQ differs from the role of an Implementation Manager. While CSMs own and manage the relationship with our customers, Implementation Managers work in tandem with CSMs to project manage both implementations of new customers, as well as continuing improvement projects within existing customers. Implementation Managers are responsible for creating and tracking project plans and charters, application configurations, and leading implementation meetings. Requirements The Requirements · Bachelor's degree in Business, Healthcare Management, Genetics, or a related field. · 3-5 years of experience in Customer Success, Account Management, or a related role, preferably within the healthcare industry. · Strong experience in designing and implementing customer success programs. · Excellent interpersonal and communication skills, with the ability to build and maintain relationships with both clinical and business leaders within hospitals and health systems. · Experience conducting Quarterly Business Reviews and presenting to executive-level stakeholders. · Proactive and solution-oriented, with strong problem-solving skills. · Ability to manage multiple priorities and customers in a fast-paced environment. · Experience with HubSpot, Zendesk, and Jira is preferred. · Data-driven mindset with the ability to analyze data and derive actionable insights. The Ideal Candidate We are looking for someone who knows what it takes to execute as a CSM and, who treats the “job” as his or her own business and thrives on seeing customers succeed and grow. Prior experience as a CSM or Account Manager in the healthcare space is strongly preferred, as well as someone who is driven to surpass goals while delivering a great experience to customers and coworkers alike. Benefits The Benefits · Competitive pay and benefits (Health, Vision, Dental, HSA/FSA, EAP, 401-K) · Headquartered in Chicago's iconic Wrigley Building, with complementary Water Taxi service to and from Union and Ogilvy Stations · Complementary gym membership with daily instructor-led classes · Generous company paid holidays and monthly CancerIQ mental health days · Formal training and professional development opportunities · Bi-annual "All Hands" weeks where local Chicago employees convene and connect with employees based in other cities · Passionate, high-energy culture with a team of people that are excited to get stuff done and make an impact · Building things that save lives CancerIQ is building a diverse and inclusive work environment. We welcome people of diverse backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and strive to cultivate a fast-paced, collaborative, laid back, rewarding space to work.

Let's build the future together! Teamtailor is an Employer Branding and an ATS SaaS platform used by over 12 000 companies, 200k users in 90 countries around the world . Working at Teamtailor means working at an international fast-paced tech company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun . Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning and is truly part of its strength today! There are no typical profiles, each and every team member shares our vision and wants to be part of its success. That's why we're expanding our Customer Success department and looking for an experienced Customer Success Manager based in Chicago. Our mission is to have the most satisfied customers, and we are looking for a strong relationship-builder to join our team and take care of our USA and Canada clients Within the Customer Success department, you will find Customer Success Managers, Product Specialists, Promote Specialists, Onboarding Specialists, Data Transfer Specialists, Implementation Managers, who are located in Sweden, Finland, Spain, Colombia, Canada, the US, New Zealand and Australia . Your key responsibilities will be to: * Implement and onboard new customers. * Help our customers unlock the full potential of Teamtailor, with everything from marketplace integrations and best practices to training opportunities. * Work as a strategic advisor & goal-oriented for our customers. * Work proactively with renewals. * Build strong relationships. * Identify new business opportunities with our existing portfolio customers through expansion sales, upselling, and cross-selling. * Track customers' accounts to identify churn risk and work actively to prevent that risk * Collect and analyze customers' feedback and present it internally * Together, develop and improve ways of working with customer satisfaction. As a Customer Success Manager at Teamtailor, you will be offered: * Responsibility for your own customer base * Incredible development opportunities * The opportunity to work with the market's best product * Fixed salary with commission benefits * Be part of a great multicultural team. Is this you? * 4+ Years of Customer Success Experience * Experience in SaaS * Experience in HR or Recruiting * Experience in project leading, especially complex projects * Communication, listening, collaboration, adaptability, empathy, and negotiation skills * Engaged, creative, and solution-oriented * Have the mindset willing to learn and try new things * Ability to adapt to a fast-paced environment and rapidly changing market * Based in Chicago * Extra plus for any other language and/or API experience We value your personality and we believe you're passionate about your work, ambitious, and work hard to reach your own goals! Interested?

Ready to be Sievo's next superstar? We are a SaaS company, originating from Helsinki, Finland, providing procurement analytics solutions to data-driven enterprises. Our client base speaks for itself. Over 160 global companies, including Levi's, Kellogg's, Mars, Pfizer, and Stanley Black&Decker, trust Sievo to make smarter and more sustainable choices when it comes to buying goods and services. Our story began on a cold winter day in Helsinki, Finland, back in 2003. And since 2017, we have been successfully expanding in the Americas market. However, we feel that we have just scratched the surface and want to have an even bigger impact on the market. We are now looking for a passionate Customer Success Manager to provide world-class product support and build strong partnerships with our constantly growing, international, user base. Leverage your procurement knowledge as the main point of contact for our global clients and ensure successful collaboration with Sievo. In many ways you will act as a translator/mediator between Sievo and the clients' organizations to help achieve the best outcome for both sides. You will not only develop yourself professionally but also be able to affect and further improve our ways of working. You will have a concrete impact on giant corporations while enjoying the fun, flexible and dynamic setting of a growth company. As a Customer Success Manager, you will: Act as your customers' main point of contact, understanding their business needs, and ensuring they receive the value they are looking for from Sievo Collaborate with Key Account Managers to develop client retention and growth strategies Help identify opportunities to expand Sievo offerings with your customers and support the Key Account Manager in driving the sales case Act as an internal project manager to coordinate the support activities needed to support our clients Design Sievo applications together with other colleagues to match the needs of your clients and configure the applications for them Onboard new clients and train users to get the most out of the insights our application provides to them Help client Procurement, Finance and IT functions to find solutions for their needs and to get the maximum value out of Sievo's software Drive development projects for your clients We expect that you: Have an analytical mindset and unsatiable curiosity to go deeper Are a fantastic problem solver - you do whatever it takes to find an optimal solution and do not settle for an ‘okay' alternative. Become a Data Detective! Take strong ownership of a wide range of tasks Have a proactive attitude, willingness to fail and learn from mistakes Can communicate complex things in a simple manner internally with the global Sievo teams, with your clients, and with other stakeholders Have the desire to learn and understand the business and the context of your clients Prior experience or understanding of procurement and supply chain is preferred Know how to build great and long-lasting relationships with clients Thrive to exceed client expectations. You treat your clients in a way you would like to be treated yourself Can speak, write, read and conduct workshops in fluent English. Other language skills (e.g. Spanish) are an asset too Are familiar with project management and how to assess criticality for order of resolution Are tech-savvy and quick to learn how to use new software and technologies. Previous experience with QlikView or Qlik Sense is a plus (data visualization tools) Don't mind travelling from time to time for client meetings We offer you Dynamic and international work environment An open, honest, and supportive U.S./Nordic working culture The possibility of working with high profile executives from Fortune 500 companies Close cooperation and support from your fellow Sievonians - in the U.S. and across the Atlantic in Finland and Romania An environment that challenges you to exceed and enables you to learn more Freedom and responsibility. We are looking for people who yearn for this freedom, are able to make the most out of it and are willing to take on the responsibility Hybrid work model with an office in downtown Chicago Some benefits to mention: Unlimited PTO (minimum 25 days off per year, up to 4 consecutive weeks off) Paid Parental Leave Medical, dental and vision insurance plans FSA, HSA - HSA employer match contributions Short-Term & Long-Term Disability insurance Life Insurance / AD&D And more electable benefits! 401k with a 4% match Home internet and mobile phone plan stipend, commuter benefits, and a home office stipend Employer Stock Option Program Salary Range: $75,000 - $90,000 Work Type: Hybrid, based in Chicago, IL Salary will be determined at the conclusion of the interview process based on your skills and experience. Sievo in unable to offer visa sponsorship at this time. How to apply To take the first step on this great growth adventure, upload your application and resume to our recruitment system by January 1st. We will go through the applications on a continuous basis, and the position will be filled when a suitable candidate has been found. We look forward to reviewing your application! At Sievo, we celebrate and support differences and strive to create a culture where everyone feels valued and included. As an Equal Opportunity Employer, we do not discriminate against any individual in hiring or employment based on gender, gender identity or expression, age, ethnic or national origin, nationality, language, religion or belief, opinion, disability, state of health, sexual orientation, or other personal reasons. About the company We are a global fast-growing Procurement Analytics SaaS company. Our purpose is to create a transparent and data-driven world while being awesome. We are a diverse team of over 300 individuals - all unique, yet all Sievonians. We are known for our expertise in having fun, staying cool, and diving into bigger lakes. Dare to challenge yourself? Let's meet!

AwardSpring is transforming the way scholarships are managed, making it easier for organizations to administer scholarships and for students to access funding. Our platform streamlines the entire scholarship lifecycle-from application and review to awarding and donor management. As we grow, we're looking for a Customer Success Manager (CSM) to join our team and help customers achieve their goals through exceptional onboarding, engagement, and long-term partnership. Role Overview As a Customer Success Manager, you'll own the relationship with a portfolio of AwardSpring customers. From onboarding through renewal, you'll ensure they feel supported, confident, and successful using AwardSpring. Your primary focus will be understanding customer goals, driving platform adoption, and supporting long-term retention and growth. You'll work closely with teammates across Sales, Project Management, and Product to deliver a consistent, high-quality experience. This is a great role for someone who enjoys being customer-facing, problem-solving, and guiding organizations to success, while continuing to grow their career in Customer Success. Key Responsibilities Customer Onboarding & Success Partner with Sales and Project Management to ensure seamless new customer handoffs. Lead customer kickoff calls to align on goals, pain points, and success milestones. Support onboarding and adoption phases, ensuring customers are set up for success. Conduct post-implementation check-ins and provide ongoing guidance through key moments in their first scholarship cycle. Customer Engagement, Retention & Growth Serve as the primary point of contact for customers within your assigned territory. Build strong, consultative relationships that drive long-term engagement and satisfaction. Monitor customer health and proactively address risks through data and insight. Manage renewals, lead value-driven renewal conversations, and identify expansion opportunities. Cross-Team Collaboration & Customer Advocacy Maintain accurate account activity and notes in HubSpot. Work with Product to relay meaningful customer feedback that supports roadmap planning. Collaborate with the CS team to share learnings, resources, and best practices. Qualifications & Skills 2-4 years of professional experience in a customer-facing role. 0-2 years of experience in Customer Success, Account Management, or a related SaaS role (a plus, but not required). Strong communication, relationship management, and problem-solving skills. Experience managing customer renewals and influencing retention outcomes. Comfortable interpreting and acting on data to drive customer decisions. Compensation Base Salary: $60,000-65,000 Variable Compensation Target: $25,000 On Target Earnings: $85,000-$90,000 Variable Compensation paid based on renewal performance attained from the CSM's book of business, with accelerators in place for high performers AwardSpring's Vision, Mission & Values VISION: To broaden access to educational opportunity. MISSION: To help scholarship administrators connect donor funds to the students who need them. VALUES: ACTION: Take initiative, be accountable, and share your knowledge. DETERMINATION: Simplify and improve processes, overcoming obstacles with creativity and persistence. HUMANITY: Show empathy and kindness in every interaction. IMPROVEMENT: Strive to grow daily and add value to clients and teammates. Equal Opportunity Statement AwardSpring is committed to creating an inclusive and diverse workplace. All employment decisions are based on qualifications, merit, and business needs. We celebrate diversity and foster a welcoming environment for all team members.

Albi is seeking an experienced and strategic Enterprise Customer Success Manager to drive adoption, outcomes, and long-term success for our largest restoration clients. The Enterprise CSM serves as a trusted advisor, ensuring customers realize measurable value from the Albi platform. You will lead post-implementation engagement for multi-location organizations, partnering closely with executive and operational teams to streamline workflows, increase ROI, and align the platform with each client's business goals. This role requires both strategic thinking and hands-on execution balancing executive relationship management with day-to-day partnership to drive usage and satisfaction across hundreds of users. Requirements 5+ years of experience in Customer Success, Implementation, or Enterprise Account Management within a SaaS environment Proven success managing complex, multi-stakeholder relationships with large enterprise clients Deep understanding of customer lifecycle management and data-driven success planning Ability to lead discovery and success planning sessions with executive teams and translate insights into measurable outcomes Strong presentation and facilitation skills; capable of leading on-site or virtual business reviews, workshops, and user trainings Skilled at analyzing product usage data to identify risks and opportunities for growth or deeper adoption Exceptional collaboration skills with cross-functional teams (Sales, Product, Support, Onboarding) to ensure a unified customer experience Self-starter with the ability to operate autonomously, manage competing priorities, and drive impact in a dynamic startup environment Willingness to travel up to 40-50% for on-site visits, business reviews, and customer workshops Experience in the restoration or construction industry is a strong plus Benefits We're driven by purpose, fueled by high energy, and backed by venture funding. We're unapologetically ambitious and make sure that everyone has the support they need to succeed. We value building a strong company culture, being together and collaborating which is why we are an In-Office first organization requiring our teams to be at our Oak Brook office 4 days a week. We offer a generous compensation package which includes; Good balance of personal autonomy and team collaboration on projects Working with a team of smart, kind humans passionate about leveraging technology to solve real-world problems Be in an environment where your input is highly valued and personal growth is prioritized. Interesting and challenging work. Competitive Salary Generous PTO. Medical, dental, and vision insurance coverage. Regular team events and off-sites. Equipment budget - everything you need to do your best work Continuing education, mentoring, and career development opportunities 401K Plan + Matching. Your journey is your own, and we're here to help you thrive, no matter your starting point.

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Docusign Senior Customer Success Account Manager (CSAM) owns a defined territory of large, high-growth customers and is directly accountable for all renewal outcomes and adoption motions across their portfolio. Acting as a trusted advisor and adoption strategist, the Senior CSAM helps customers realize the full potential of their Docusign investment-driving measurable ROI, reducing risk, and unlocking new paths to digital transformation. This role blends territory management, account management, and commercial acumen within a solution-selling SaaS environment. The Senior CSAM owns the end-to-end renewal process, partnering closely with Account Executives to develop negotiation strategies, execute value-based renewal motions, and identify expansion opportunities that align to customer goals. They bring strong prospecting and sales acumen, applying value-selling principles to uncover whitespace, articulate business impact, and co-create customer success plans that align adoption and commercial outcomes. Senior CSAMs lead quarterly business reviews and engage regularly with key customer stakeholders to align on goals, progress, and value realization. They collaborate cross-functionally with Sales, Customer Support, Solution Consulting, Product, Professional Services, Pricing, Legal, and other internal teams to deliver a world-class customer experience. The ideal candidate thrives in a fast-paced, results-driven environment-demonstrating accountability, strategic thinking, and a passion for helping customers achieve success through intelligent agreement management. This is an individual contributor role reporting to the Senior Manager, Customer Success Account Management. Responsibility * Drive renewal outcomes and adoption motions across a portfolio of large, high-growth enterprise accounts, ensuring customers realize ongoing value from Docusign solutions * Identify and mitigate adoption and renewal risk early through proactive stakeholder engagement and executive alignment. * Deliver on revenue, bookings, billings, and customer value targets while maintaining accurate territory forecasts * Lead win-win renewal negotiations that protect and enhance customer trust * Conduct regular business reviews with key collaborators and executives to align on goals, adoption progress, and measurable outcomes * Develop and execute adoption strategies that accelerate time to value and maximize customer ROI * Partner closely with Account Executives on account planning, growth strategies, and multi-year or expansion opportunities * Serve as the primary point of contact for customer escalations, guiding resolution efforts and maintaining executive visibility * Act as a Docusign subject-matter expert-helping customers optimize existing use cases and explore new solution areas * Collaborate cross-functionally with Sales, Customer Support, Solution Consulting, Technical Account Managers, Professional Services, Product, Pricing, Legal, and other internal teams to develop customer growth and risk-mitigation plans * Evaluate account health across multiple dimensions-usage, adoption, relationship strength, and ROI-and develop strategies to proactively mitigate risk or prioritize growth, driving the most favorable outcomes for both the customer and Docusign * Demonstrate strong sales acumen and prospecting ability to identify whitespace and growth opportunities within existing accounts * Ensure CRM hygiene and data accuracy across opportunities, forecasts, and customer documentation * Travel occasionally (~10%) to strengthen customer relationships and drive strategic alignment Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic * BA/BS degree or equivalent work experience * 5+ years of experience in Sales, Account Management, Renewal Management, or Customer Success in SaaS * Experience with contract negotiation skills with a track record of completing deals on time * Experience in quota-carrying roles with consistent performance Preferred * Proven ability to manage deal cycles and operate as a consultative, trusted advisor * Experience leading adoption strategy and acting as a customer change agent * Strategic thinking and the ability to drive executive-level value conversations * Strong adaptability to changing priorities * High sense of urgency and ability to stay organized and focused * Background in Salesforce CRM * Strong written and verbal communication skills * Ability to clearly convey value and ROI in customer interactions Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $42.64/hour - $62.84/hour Illinois, Colorado, Massachusetts and Minnesota: $41.15/hour - $56.59/hour Washington, Maryland, New Jersey and New York (including NYC metro area): $41.15/hour - $58.62/hour Washington DC: $42.64/hour - $58.62/hour Ohio: $38.22/hour - $52.58/hour This role is also eligible for the following: * Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Global benefits provide options for the following: * Paid Time Off: earned time off, as well as paid company holidays based on region * Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement * Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment * Retirement Plans: select retirement and pension programs with potential for employer contributions * Learning and Development: options for coaching, online courses and education reimbursements * Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****************** for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Remote

The Account Manager is responsible for providing general office support and a variety of client support and other related tasks. The Account Manager will be responsible for collecting, organizing, and analyzing client data as well as other administrative and support functions such as scheduling client appointments, greeting clients, answering incoming calls, receiving and processing investment checks, scanning and maintaining client information in CRM and completing applications and forms. Primary Responsibilities The Account Manager can expect to focus their work in the following areas: Client Communication Greet clients and guests in a professional, friendly and hospitable manner Answer telephones and direct callers to appropriate member of the firm Respond to client emails in a professional manner Attend client meetings in a technical, supporting, and learning role Client relationship development, including ongoing and regular client contact and communications Client Preparation Client support including performing a wide range of activities, such as data gathering and analysis, development of recommendations, implementation, and ongoing portfolio management - within a financial planning context. Assist advisors and clients in completing application, enrollment and other forms as needed Client service, including planning updates, portfolio changes and reviews, information data gathering, portfolio returns, and new opportunity identification Data gathering from clients for initial meeting, engagement meeting and ongoing management meetings. Prepare necessary documentation and agendas one week in advance of appointments. Manage the follow-up process including action items, next contact date, follow up letter, update and maintain CRM. Prepare and mail forms and applications to clients as needed Forward investment checks and enrollment/application forms to necessary broker Administrative Tasks Daily Downloads (Pershing, DST Fan Mail) Review alerts from custodians May buy and sell investments for clients at the advisor's discretion Maintain electronic filing system, clear folders at the COB each day Administer and coordinate client billing process Consistently review accounts for compliance requirements Schedule client meetings with appropriate advisor Coordinate the pick-up and delivery of express mail services (UPS, Fed Ex) Scanning, filing, faxing and collating Place appropriate postage on outgoing mail and send via appropriate boxes Other Open and close the office (locking doors, turning off lights) Maintain kitchen area, stock refreshments and refrigerator Attend team meetings, Investment Committee Meetings and other meetings as necessary In addition to participation in the Financial Planning and Investment Committee meetings the CRA may participate in developing investment and financial planning strategies for the committees Complete special projects as needed Required Qualifications Self-confidence, personal integrity and an understanding of fiduciary responsibility A team player, with strong leadership skills and ability to multi-task and manage time effectively Ability to think through issues and problems from the client's perspective and offer solutions, willing to take responsibility for task completion, and seeks out ways to improve processes 2 years of relevant service-oriented experience and/or training, or equivalent combination of education and experience Ability to work independently on assigned tasks as well as to accept direction on given assignments Excellent verbal and written communication skills, and exceptional interpersonal communication skills Sound organizational skills and strong personal computer skills (MS Office Suite) Compensation Pay/benefits are competitive based on industry standards. Salary will be based on experience and industry benchmarks. Eligibility for Individual Performance as well as Firm-wide Incentive Bonuses Perks & Benefits 401(k) with Employer Match Health Insurance (with HSA option) Dental Insurance Vision Insurance Life Insurance Paid Time Off Policy Flexible Spending Account (FSA) Healthy Work/Life Balance Maternity/Paternity Leave Policy About World Investment Advisors World Investment Advisors is a nationally recognized financial services firm dedicated to providing the industry's premier independent retirement plan and investment advisory services to employers, executives, and individual investors. Collectively, WIA supports $76B assets 1 across 65 offices and 310 team members. Stimulating Environment At World Investment Advisors we strive to provide a challenging, stimulating environment for the best and brightest in the industry. We believe our employees can best serve our clients and advisors in an atmosphere where individuals are treated fairly, where professional growth is fostered and encouraged, and where a healthy balance between work and home life is respected and preserved. We promote a friendly and collaborative work environment. We are motivated by team camaraderie and are obsessed with doing the right thing for our plan sponsor clients and their plan participants. Team-Oriented Professionals typically work together in teams with multiple people from different departments to meet our clients' needs. Our junior staff works with their team members to develop the skills and knowledge to succeed and assume more senior level positions as they progress at our firm. We welcome team members from different backgrounds with different perspectives to help us innovate and make a difference for our customers and our communities. Why World Investment Advisors? Great company culture with an awesome team-oriented atmosphere! Professional growth opportunities Friendly and collaborative work environment World Investment Advisors is an equal opportunity employer. We believe the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Pensionmark is committed to equality and deeply believes in diversity, sexual orientation, gender, race, religion, ethnicity and other qualities that makes us all different. #LI-GP1 #LI-Hybrid 1 As of 12/31/2023, the WIA network of advisors and firms collectively provides support to over $55.4 billion in assets across a variety of channels including investment management and retirement plan consulting services. This includes regulatory assets under management (AUM) of over $24.5 billion.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Adobe is reinventing how brands succeed by changing the world through digital experiences. Join us and work with digital marketing leaders and innovators as a trusted executive advisor on how to build scalable, useful personalized customer experiences. We realize that new insights can come from everywhere in the organization, and we know the next big idea could be yours! We are hiring a Manager of Customer Success to join our Digital Experience Cloud team. To achieve the significant opportunity ahead, Adobe Customer Success needs to own the post-sales customer experience, driving adoption and value for our customers. In this role, you will serve as an industry-specialized Customer Success leader passionate about guiding your team to achieve their customers' goals for personalization at scale. We hire dynamic, hard-working, and creative individuals, adept at storytelling who thrive in fast-paced environments. The evolution of Customer Success is supporting customers through new engagement models and methodologies during their partnership with Adobe. The Manager will guide customer success initiatives, supporting customer needs and encouraging the use of different cases to contribute to Adobe's business goals, with a focus on ongoing improvement. Do you have the experience, drive, and passion to make customers successful at Adobe? What You'll Do * Manage a team of individual contributors passionate about achieving measurable impact with Adobe solutions. * Develop and implement vertical-specific engagement models, methodologies, and offerings that ensure the adoption of Adobe Digital Experience. * Develop thoughtful and strategic motions that engage customers at key points in the Customer life cycle to drive product adoption, value realization, and delight Adobe's customers. * Take a data-driven approach to assessing and addressing vertical health needs, value opportunities and team impacts. Provide regular updates to leadership on key themes and specific outcomes. * Work closely with the organization's Senior Leadership on multi-functional and cross-departmental projects. * Share a clear, compelling vision of our future and share the alignment between individual, team, organization and company goals. * Attract, recruit, inspire and retain the best talent. * Develop relationships and have frequent interaction with customers, including Directors, VPs, and C-level executives of Fortune 500 companies. * Assign resources to meet schedule and goals, exercise judgment to build appropriate action plans, and delegate assignments to the team. * Work on issues of diverse scope where analysis of situations or data requires evaluation of a variety of factors and suggest strategic practices to leadership. * Lead the coordination of the activities of a department with responsibility for business results, including costs, methods, and staffing. What You Need to Succeed * 2+ years of leadership experience, including direct management of teams, in growing Software or SaaS organization for Enterprise customers; experience in professional services or customer success teams. * Strong and consistent track record of effectively leading customer relationships centered around technical projects and strong commercial partnerships. * Be an encouraging leader and show success in large-scale transformations. Strong change agent. * Self-motivated, accountable, and passionate about exceeding customer expectations. * Exceptional interpersonal, presentation, and communication skills both verbal and written in English. Ability to successfully convey sophisticated ideas and influence customers and colleagues at an executive level. * Strong analytical skills to review the health of your business and translate insights into actionable plans. * Ability to collaborate with other senior executives to achieve shared business objectives. * Ability to lead in an environment of uncertainty, ambiguity, and complexity with diverse partners. * Possible travel up to 30%. Get to know the team: With Adobe's rich heritage in content creation tools, Adobe is uniquely positioned to deliver a coordinated workflow from content creation to monetization. Ultimately, designers, developers, marketers, advertisers, and publishers benefit from a streamlined workflow with analytics and optimization capabilities embedded into the creation tools, enabling the delivery of the right content to the right audience at the right time, regardless of the channel. If you're looking to make an impact, Adobe's the place! Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the substantial benefits we offer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. At Adobe, you will be immersed in an exceptional work environment recognized worldwide on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $150,400 -- $269,900 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Internal Opportunities Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We're glad that you're pursuing a new opportunity at Adobe! Put your best foot forward: Update your Resume/CV and Workday profile - don't forget to include your uniquely 'Adobe' experiences and volunteer work. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you're interested in. Check out these tips to help you prep for interviews. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll. Once you apply for a role via Workday, the Talent Team will contact you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth. At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law. If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact accommodations@adobe.com. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $122,300 -- $239,725 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In New York, the pay range for this position is $165,600 - $239,725 In Illinois, the pay range for this position is $151,600 - $219,550 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

Job DescriptionHHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We're looking for an experienced Digital Customer Engagement Manager to join our Customer Experience team and lead the strategic design and execution of automated digital customer journeys that deliver exceptional customer experiences. This role is focused on helping our state/payer-sponsored homecare provider customers successfully adopt the HHAeXchange platform and realize its full value throughout every stage of their lifecycle. In this role, you will own digital engagement programs that drive provider activation and result in measurable adoption of our platform, aligned with defined milestones and strategic goals. You'll create scalable one-to-many engagement programs-including automated onboarding and adoption workflows, in-app experiences, targeted email campaigns, in-person events, office hours and webinars-that guide providers from initial onboarding through sustained platform use. Your work will be data-driven and outcome-oriented, with a strong emphasis on delivering the right message at the right time to drive action and reduce friction. Success will be measured in provider activation, platform adoption targets, and customer sentiment (i.e. NPS, CSAT). Success in this role requires deep understanding of the customer journey, from implementation to long-term engagement. You'll collaborate cross-functionally with teams such as Payer Customer Success, Implementation, Sales & Marketing, Technical Support, Customer Training, Internal Enablement, and Product. You'll also leverage tools like Pendo, Salesforce, and HubSpot to orchestrate and optimize digital touchpoints that scale customer success.This role follows HHAeXchange's hybrid work model, with an expectation to report to an HHAeXchange office if located within commuting distance (typically 3 days/week), unless business needs dictate otherwise. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. We are seeking candidates located in New York City, Minneapolis, or DC metro areas.Essential Job Duties Own the digital customer engagement strategy and execution for providers participating in state or payer-sponsored EVV programs, ensuring seamless progression through onboarding, adoption, and value realization. Design and execute automated customer journeys: drive the end-to-end digital experience (email, in-app messaging, webinars, and resource hubs, etc.) to drive platform adoption and deliver value to the right user/customer at the right time in their journey based on customer segmentation and lifecycle stage. Continuously optimize based on performance insights. Lead a cross-functional governance cadence for digital engagement across Payer CSMs, Payer Implementation, TCC, Marketing, and Product to support optimizing digital experiences and ensuring consistent, coordinated communication throughout the provider journey. Define and own the digital communications calendar by state/payer. Partner with Product to drive feature adoption from our sponsored provider segment via Pendo/in-app. Measure & Optimize - Own KPI framework & reporting (activation, adoption, NPS/CSAT) for sponsored providers and publish a quarterly scorecard. Use data-driven insights to iterate and improve campaign strategies, always keeping the customer experience at the center. Ensure compliance across State/Payer contracts: ensure all communications and digital programs align with contractual requirements across state programs. Deliver accurate, timely, and consistent messaging across every state/payer program rollout. Serve as subject matter expert on activation and adoption championing best practices and mentioning partners across communications, enablement and customer experience Other Job Duties Other duties as assigned by supervisor or HHAeXchange leader Travel Requirements Travel up to 10%, including overnight travel Required Education, Experience, Certifications and Skills Bachelor's degree or equivalent experience in communications, marketing, or related field. 5+ years of experience in digital engagement strategy or customer communications and customer success/engagement roles. Experience leading enterprise-scale digital programs across segments; strong analytical acumen (turning data into experience design changes). Proven experience working with a scaling portfolio of customers, automating customer experiences, and driving adoption and value outcomes. Proven ability to influence senior stakeholders in a matrixed org; budget/vendor management a plus Direct experience in the home care industry, with an understanding of the agency/provider perspective preferred Experience coordinating across multiple internal departments to deliver cohesive customer engagement strategies. Familiarity with state-sponsored healthcare programs or other regulated environments is highly preferred. Proven ability to manage customer-facing communications, including product releases, market updates, incident/crisis communications, creation of webinars, and landing pages. Strong writing, editing, and messaging skills with the ability to translate complex concepts into customer-friendly language. Skilled in leveraging platforms such as Pendo, HubSpot, and other customer engagement tools to design and deliver campaigns that drive adoption and engagement. Familiarity with segmentation strategies for targeting communications. Strong organizational and project management skills with the ability to handle multiple priorities. Excellent verbal and written communication skills; able to influence and collaborate with cross-functional stakeholders. Calm under pressure, with the ability to deliver clear, transparent communication during incidents. Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role. The base salary range for this US-based, full-time, and exempt position is $110,000 - $120,000 not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs. HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.