Customer success manager jobs in New Hampshire - 173 jobs

The Customer Support Manager is responsible for managing the front-line support team as well as providing a productive and motivating working environment, addressing any issues/disputes from customers or clients with the goal of increasing customer satisfaction, loyalty, retention and to meet their expectations. Essential Duties and Responsibilities Manage the day-to-day functions of frontline support team Implement effective customer service procedures, policies, and standards to enhance customer satisfaction Delivering performance evaluations and following the disciplinary process according to company policy Responsible for interviewing and hiring of new support staff Informing the team of all new information related to products, procedures, and trends Assessing support statistics and preparing detailed reports on the findings Respond to escalated customer support issues Additional Duties Additional duties as assigned Minimum Qualifications Education and/or Experience Bachelor's degree (B.A./B.S.) from four-year college or university; and five years of experience related to association management and/or database management preferred; or equivalent combination of education and experience Proficient in MS Office applications Work Environment At the IAPP, we value in-person connections fueled by fun, excellence, and communication. To align with this value, we have a hybrid work environment that allows for two remote days and three days in our Portsmouth, NH office. About the IAPP The IAPP is the largest and most comprehensive global information privacy community and resource. Founded in 2000, the IAPP is a not-for-profit organization that helps define, promote and improve the privacy profession. More information about the IAPP is available at iapp.org. What We Offer Working at the IAPP is an opportunity like no other. In addition to a competitive compensation package including base salary, bonus and a full range of benefits, the IAPP offers a creative, supportive and flexible environment. Other perks include casual dress, a dog-friendly office, summer hours, and sabbaticals after seven years of service. We work in a “get-stuff-done” culture that values respect, personal and professional growth, and an entrepreneurial attitude. We have been named to Business NH Magazine 's Hall of Fame for “Best Small Companies to Work for in NH.” Want to be part of our dynamic and rapidly growing organization? View more information about all of our open positions on our website: iapp.org/careers.

Posting Type Remote/Hybrid The Service Provider Customer Success Management Team supports our partners in our Premier Success Program in meeting their goals using the Relativity suite of products. The team guides overall value and product adoption based on the customer's individual requirements and segment best practices. The team works with Sales to understand account health and to identify any product or contract retention risks. The Senior Premier Customer Success Manager develops trusted-advisor relationships to drive success with our largest partners in the Service Provider segment. You will consult with each partner to align on ROI opportunities and utilization blockers each quarter. You will coordinate with teams across the business to achieve these goals and create cross-organizational clarity on progress, outcomes, and challenges while advocating for shared value. Goals might include introducing and implementing new features, expanding to new geographies or use cases, ensuring resolution of technical issues, increasing efficiency with new workflows, orchestrating meaningful multi-threaded engagement between the customer and Relativity. The Senior Customer Success Manager will also develop best practices and new playbooks based on customer trends. You will analyze data and work with your manager to identify opportunities for new processes that will accelerate success for the team. Job Description and Requirements Your Role in Action Create Shared Value Understand the return on investment (ROI) your accounts expect to receive from their RelativityOne subscription and, in collaboration with the assigned Account Executive and Technical Account Manager, build Success Plans to ensure this ROI is achieved. Identify and record “Verified Outcomes” (wins) when ROI is confirmed by the account. Plan and deliver Executive Business Reviews to align with account and Relativity leadership on achieved and targeted ROI Represent the partner's voice back to Relativity, proactively utilizing “feedback loop” processes to foster a company-wide culture of customer success Regularly analyze customer usage and account health to reduce any renewal risk or product churn while identifying potential up-sell opportunities Innovate New Success Motions Pilot new repeatable playbooks and best practices before they are rolled out to the broader CSM organization Propose and create new repeatable playbooks to address newly identified ROI opportunities and utilization blockers Orchestrate Across Departments Project manage complex plans, such as onboarding new products across geographies or enabling account success with non-standard use cases. Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi-threaded engagements Your Skills 7 years of customer-facing support in the software industry 5 years of litigation support experience (Relativity Administrator experience preferred) Expertise managing key accounts in a customer-facing role Experience in the software technology sector Proven success independently managing complex projects Excellent business writing and presentation skills Enjoy working as part of a team in a collaborative environment Enthusiasm to continuously innovate in service of our partners and be a change agent within the business. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $82,000 and $124,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Suggested Skills: Account Management, Collaboration, Communication, Customer Advocacy, Customer Relationship Management (CRM), Customer Relationships, Customer Retentions, Customer Success, Relationship Management, Strategic Planning

**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees - all 6,000 of them.** **If you join our team, you'll enjoy:** + **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** + **Continuous professional growth and leadership opportunities.** + **Health, wellness, and financial benefits to offer peace of mind to you and your family.** + **World-class facilities and the technology you need to thrive - in our offices or yours.** **Job Summary** The Cisco Customer Success Manager is responsible for retention and growth of SHI's Cisco Support Services & Software business. The Customer Success Manager will work closely with SHI sellers and build Cisco seller relationships as well as top customer relations inside the assigned coverage area. The Customer Success Manager will meet with customers each month, helping them with their Cisco environment and renewals, drive adoption, and ensuring a positive customer experience with SHI. **Role Description** + Executing against given key performance indicators including customer retention, growth of customers business, and selling Cisco support services & software + Managing the lifecycle of Cisco support services & software contracts including EAs + Building top level customer relationships with key SHI customers to ensure a positive customer experience. + Working with SHI sales to ensure they are reviewing Cisco roadmaps with stakeholders within the customer. + Partnering with the Cisco organization to co-sell effectively across a targeted list of customers + Continuous learning and development on new product technology offerings and Cisco support services & software specific offerings and programs. + Assisting in training SHI Sales on Cisco products & programs and how customers can benefit by leveraging their products & buying programs + Onboard customers to their Enterprise Agreement or other software subscription contracts + Assign licensing contracts to customers and guide their navigation throughout the Cisco Smart Accounts portal + Schedule and hold Quarterly Business Reviews with customers + Update customers on consumption, track issues, position services, and track service engagements + Take lead and execute on tracking customer`s true-forwards and consumption for EA subscriptions **Behaviors and Competencies** + Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. + Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions. + Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience. + Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management. + Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity. + Impact and Influence: Can persuade others to consider different perspectives. + Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences. + Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions. + Business Acumen: Can analyze financial and operational data to make informed decisions. + Emotional Intelligence: Can identify and manage personal emotions and begin to recognize others' emotions in moderate situations. + Results Orientation: Can set personal goals and work towards them, achieving results consistently. + Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions. **Skill Level Requirements** + The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate + In-depth understanding of Cisco's business model, architectural frameworks, support service portfolio with service levels, and buying programs. - Intermediate + Ability to articulate, sell, and quote Cisco support services, subscriptions, and buying programs - Intermediate **Other Requirements** + Completed Bachelor's Degree or relevant work experience required + Ability to travel to SHI, Partner, and Customer Events + 2+ years of experience in a technical, business, or sales role + 1+ year experience in a Cisco dedicated sales support / subject matter expert position selling, quoting, and managing Cisco Support Services & Software contracts including Enterprise Agreements self-sufficiently for Customers & Account Executives + Proficient in creating quotes within Cisco's Commerce Workspace for Renewals (CCW-R) & EAMP portal The estimated annual pay range for this position is $100,000 - $150,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: What your team does: ShareDo, recently acquired by Clio, is a cutting-edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes through the cloud. With our platform, firms can easily build a CMS that works for each legal department's unique needs, allowing them to manage more cases with the same resources, improve profitability, and deliver a market-leading client experience. Who you are: You are a highly organised and engaging communicator who is passionate about technology and eager to understand both our product and the industries our clients operate in. With a strong focus on relationship-building, you have experience guiding clients at all levels, helping them achieve their goals while identifying opportunities to improve their experience and outcomes. You excel working with cross-functional teams, and have a relentless drive for trying and testing new tactics. Your insight helps spot risks, address training gaps, and contribute to the continuous improvement of our service. What you'll work on: * Building and Maintaining Client Relationships: Serving as the primary point of contact, developing long-term, trusted relationships by understanding client goals at both strategic and operational levels. * Leading Onboarding and Implementation: Supporting new clients through a smooth onboarding process by delivering training, resources, and ongoing assistance in collaboration with the professional services team. * Providing Expert Guidance: Acting as a knowledgeable and trusted advisor, offering insights into the product, industry trends, and client-specific needs to ensure alignment and value delivery. * Engaging Proactively: Reaching out regularly to offer best practices, check on progress, and provide support, ensuring clients maximize the platform's capabilities. * Analyzing Data and Reporting Insights: Tracking client behavior and usage patterns to deliver data-driven recommendations that enhance adoption and business results. * Advocating for the Customer: Representing the customer's voice across teams, communicating feedback, feature requests, and concerns to drive improvements in products and services. * Driving Renewals and Expansion: Ensuring client satisfaction and outcomes that support contract renewals while identifying and nurturing opportunities to expand usage or upsell features. * Developing Educational Resources: Creating and sharing materials such as guides, webinars, and workshops to help clients deepen their understanding and use of the platform. What you bring: * Transparent passion and enthusiasm for your work * Excellent written and verbal communication skills * Proven stakeholder management and relationship building skills * Proactive problem solver with a customer centric mindset and consultative approach * Technical aptitude and ability to quickly learn and understand complex software solutions * A self-starter who pays attention to detail and has a passion for continuous learning - never afraid to ask questions and always happy to answer them * Ability to methodically manage customer interactions and actions in a structured and organised manner * Gravitas and ability to absorb knowledge that will make their voice heard and valued both internally and externally * Experience in implementing processes and procedures * Demonstrate a keen interest in improving your craft by using AI Serious bonus points if you have: * Proven experience in pre-sales, post-sales, consultancy, or similar customer-facing roles in a SaaS environment * Experience in the legal or insurance sector * Experience working in case management What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary * Clio offers a flexible hybrid work environment * 25 days holiday + bank holidays * Private Healthcare with Life Insurance & Critical Illness cover * Pension contribution * Professional development and growth options * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is £50,200 to £59,000 to £67,800 GBP. There are a separate set of salary bands for other regions based on local currency. * Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers Disclaimer: We only communicate with candidates through ****************** email addresses.

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset. **This position is not available to residents of** **California** **.** **Responsibilities** **Customer Retention & Success** + Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention. + Conduct regular **account reviews** to assess customer goals, usage, and outcomes, providing actionable recommendations. + Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies. **Delivery Fulfillment** + **Facilitate service delivery** by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place. + Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers. + Partner with internal operations, instructors, and vendors to guarantee a seamless customer experience. **Account Operations** + Oversee the **day-to-day management** of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems. + Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met. + Develop and deliver account-level reporting on performance, usage, and ROI. **Growth & Lead Generation** + Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close. + Partner with Sales and Business Development to generate **qualified leads** and expand existing customer relationships. + Share customer insights and success stories to support marketing and sales initiatives. Perform miscellaneous duties as assigned **Behavioral Competencies** + Excellent written oral communication/presentation, and relationship-building skills + Strong project management and organizational skills, with the ability to juggle multiple priorities + Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen + High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics + Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business + Self-starter who provides creative and pragmatic solutions to business issues and problems + A positive, results-oriented attitude, with a sense of enthusiasm **Qualifications** + Experience in education, certification, training services, Cyber strongly preferred + Proficiency with CRM systems, reporting tools, and order processing workflows **Education and Work Experience** + Bachelor's degree in related field preferred, or equivalent work experience + 5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role **Physical and Mental Demands** + 25% travel required; this may increase where needed and may be required on short notice + Remain in a stationary position, often standing or sitting, for prolonged periods + Work extended hours when needed + Regular use of office equipment such as a computer/laptop and monitor computer screens **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _2 months ago_ _(10/21/2025 8:14 AM)_ **_Job ID_** _2025-2190_ **_\# of Openings_** _2_ **_Category_** _Sales_

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. As a Coinbase Concierge, you will serve as a primary subject matter expert for Coinbase's products, providing world-class service and support to our most valued customers. You'll join a high functioning team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We're looking for an individual who has a passion for making the customer experience seamless and phenomenal. *What you'll be doing:* * Serve as the primary touchpoint and relationship owner for selected high value Consumer customers. * Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution. * Handle requests through to resolution, including collaborating across teams of subject matter specialists. * Model an investigative mentality to help address critical customer issues at the root cause. * Represent and advocate for the customer across organizations to drive impactful changes. * Champion clear communication with internal and external partners to align on solutions and drive results. * Onboarding the customer to Coinbase and after understanding their goals, helping them understand how to set up, secure, fund and begin using their account. * Proactively monitoring their customers' accounts for any potential issues and when one is identified, either resolving it on their behalf or helping them do so. * Introducing customers to newly released features or products that they may be interested in. * Educating customers about benefits (i.e. staking, Coinbase One, etc) that they aren't currently taking advantage of, but could be. * Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase. * Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customers' trading related issues. *What we look for in you:* * FINRA License series 7 & 63 (will not initially be sponsoring licenses) * Motivated by Coinbase's mission, creating a seamless experience for our trading customers and driving product adoption. * Minimum of 2+ year of relevant experience in a financial services customer service or support role in a fast paced environment. * Advanced knowledge of the financial services industry and securities trading. * Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. * Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users. *Nice to haves:* * FINRA License Series 3, 4, 65, or 66. * Knowledge of Cryptocurrency and Coinbase Products * Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect. *Note: We are targeting candidates based in Orlando, FL at this time, but open to talking to top talent in other locations!* *Job ID: G2876* *Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)). Pay Range: $40.01-$47.07 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations*********************************** *Global Data Privacy Notice for Job Candidates and Applicants* Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required. *AI Disclosure* For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. _Hiring preference given to candidates residing in Florida or eastern time zone._ **POSITION SUMMARY** At Aetna Mental Well-Being we are leading the industry in transforming mental well-being to deliver holistic end-to-end solutions that help consumers achieve their best health and be their best selves. We are seeking a highly motivated Account Management professional to support Aetna Mental Well-being and Resources for Living EAP product. The position requires a background in client relationship management, business acumen in managing financial negotiations, and a growth and retention mindset. The primary success metrics for this role will be client retention, customer satisfaction, and profitable growth. **P** **RIMARY RESPONSIBILITIES** + Relationship management in building trust and rapport with primarily larger, national-sized clients. + Delivery of superior client service by understanding client needs and business goals, managing expectations, resolving concerns/ escalations, and strong negotiating skills. + Leverages a data driven and analytics-based mindset to develop and effectively execute retention, growth and forecasting strategies. + Strong product knowledge of client offerings and awareness of market trends and competitor landscape. + Develops productive and collaborative internal partnerships to create a comprehensive growth and service strategy. + Consistently demonstrates Aetna Mental Wellbeing's value proposition and aligns it to clients defined success metrics and objectives. + Proactively identifies cross-sell opportunities and ensures profitable revenue and growth to Aetna. + Owns the customer lifecycle - from implementation to engagement strategies and contract renewals. + Strong consultative and innovative approach to account management in supporting our clients. + Works cross-functionally to provide voice of customer feedback and process improvement suggestions. + Leads monthly, quarterly and annual performance reviews with a data driven approach to actionable insights and strategy. + Implements, monitors and effectively communicatesperformance metrics and aligns assigned performance measures with client objectives. + Uses sound judgement and seeks appropriate input from leaders and subject matter experts to inform decision-making. + Engages in stretch assignments to serve on committees and workgroups to benefit our business. + Serves as a mentorfor junior colleagues. Candidate should have demonstrated success in creating innovative solutions, a successful track record in breaking through barriers with a positive attitude, and a strong understanding of data analytics. **REQUIRED QUALIFICATIONS** **Minimum 5 years' client engagement and program success experience.** **Background in healthcare industry, preferably** **B** **ehavioral Health/ Employee Assistance Programs (EAP)** **.** **Work** **experience in** **a** **defined** **client success/ a** **ccount management** **role** **.** **Superior written** **,** **verbal** **and interpersonal** **communication skills** **.** **Track record** **of effective** **time-management** **and prioritization** **, and effective delegation of** **deliverables** **.** **Demonstrated success in consultative relationship management** **with larger, national sized accounts** **as** **evidenced** **by retention and growth** **.** **Leveraging analytics to guide account strategy,** **monitor** **performance metrics and KPIs, and proficient use of to** **o** **ls** **(** **Salesforce,** **Tableau, Power BI, or advanced CRM reporting** **)** **.** **Ability to critically think in high-pressure environments to resolve disputes and negotiate successful outcomes** **.** **Demonstrated strength in strategic** **plan** **development and execution** **.** **Strong financial acumen and negotiating skills** **.** **Preferred Qualifications:** **Demonstrated** **proficiency** **in Microsoft Office Suite (Excel, Word, PowerPoint, Teams,** **O** **utlook).** **Executive presence and strong presentation skills** **Strong attention to detail, with a process and solution-oriented mindset** **.** **Education:** **Bachelor of Arts degree or equivalent experience** **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $54,300.00 - $159,120.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. **Great benefits for great people** We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** . + **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ***************************************** We anticipate the application window for this opening will close on: 11/30/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Make a Difference in someone's life! Join Guardian Angel Senior Services, a family-owned home care agency proudly serving the North Shore, Greater Boston, Gloucester, Cape Ann, and Merrimack Valley areas for over 20 years. Now, we have expanded to Seacoast NH We're looking for compassionate caregivers to join our growing team! Whether you're an experienced pro or just starting out, we have a place for you. Why You'll Love Working with Us Fully Customizable Schedules: Short shifts, long shifts, live-in opportunities-you name it, we've got it! Daily Pay Option: Get paid on your schedule. Sign-On Bonus: Earn $250 just for joining us! Mileage Reimbursement: We've got you covered for travel. Health Benefits: Including insurance and a 401K plan. Who We're Looking For Home Health Aides (HHAs) Licensed Nurses Assistant (LNA) Nursing Students Personal Care Aides- Paid Training Your Responsibilities Help clients with personal care tasks like bathing, toileting, and mobility. Provide companionship and engage in meaningful activities. Assist with meal preparation, light housekeeping, and medication reminders. Follow prescribed exercise programs and encourage independence. Maintain a safe and comfortable home environment. What We Value Experience in home healthcare or assisted living is a plus, but it's not required. If you're kind, dependable, and ready to make a positive impact, we want you on our team! Join us today and become a part of something bigger. Together, we'll brighten the lives of seniors in your community-one smile at a time. Guardian Angel Senior Services is an Equal Opportunity Employer. We embrace diversity and do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information.

:bluebird: NEW OPPORTUNITYZ :bluebird: Company: Studytube Role: Strategic Account Manager (1 or 2 hires) Language: Dutch WFH policy: 3 dagen office (min) Industry: SaaS Product: EdTech platform Size and functions of local team: Commercial team of 10-15 (AEs + SDRs), 1 other Strategic Account Manager, and hiring for 1-2 more now. Role description: They have a CS team currently (delivery focussed), that also tries to spot opportunities for sales. -> They pass this on to this AM. Also 1 SDR focussed on expansion, focussed on 2 AMs (including this one) Role description: Revenue orientated role, fully quota carrying and hunting 121's with CSMs to align on opportunities Hunting within existing clients Run RFPs for government clients (20% of your time) 800 clients in your ownership (95% doesn't have their new products yet, lots of cross sell opportunities) Must haves: 4-5 years of closing experience in similar role SaaS experience Hunter's mindset with farmer's charisma Operational rigour Nice to haves: Strong in relationship management RFP/Tender experience Salary range & secondary benefits: Up to 70-80K base + 40-45K commissie Hiring process: Highly urgent role (Discussed that I run a pre-screen, so we can keep the process Farzad first chat online 30 minuten F2F (2 meetings) - Farzad (CCO) + Sebastiaan (COO) - Speak with Peer (Nick Winterswijk) Offer Feedback: < 24 hours Video: Intro: CRM: Sensitive information:

**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. **About the Team:** Our Services and Distribution Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers' goals with our broad set of products. We pride ourselves on fostering a supportive and innovative environment where every team member is encouraged to contribute their unique skills and expertise. Together, we strive to exceed customer expectations and drive significant business growth. **About the Role:** The Enterprise Customer Account Manager will be focused on selling into Enterprise Services and Distribution named accounts in an assigned geographic territory. This position requires an individual who can successfully build and grow existing customer relationships selling our full suite of products. A successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives. **Key Responsibilities:** + Strengthen and expand customer relationships through regular and frequent face-to-face interactions designed to drive sales growth. + Attend industry events, trade shows, and conferences relevant to your customer base. + Proactively develop, utilize, and maintain a deep understanding of the customer's industry. + Advise, consult, and support customers on best and next practices in the utilization and expansion of services. + Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. + Collaborate with internal stakeholders to develop and maintain Annual Account Plans and Relationship Maps for each assigned account. + Build strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. + Leverage your sales management team, UKG executive sponsors, and in-person meetings to strengthen these relationships. + Conduct at least two in-person business reviews with the customer annually, covering adoption, support, and roadmap discussions. + Share new product offers and innovations during business reviews to drive sales. + Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams. + Maintain accuracy of account contacts and sentiment in SFDC, including a rolling four-quarter pipeline. **Basic Qualifications:** + At least 8 years of experience driving full cycle sales management process + Proven experience with a mix of transactional and strategic deals, ranging from 9-12 month sales cycles. + Demonstrated ability to consistently exceed a $1 million+ quota year over year, maintaining a pipeline three times the quota. + Experience selling SaaS solutions, preferably in HCM, WFM, Payroll, or ERP **Preferred Qualifications:** + Proven track record of building and growing customer relationships in an Enterprise territory. + Experience building strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. + Strong consultative selling skills with the ability to understand customer/prospect business requirements. + Excellent communication and presentation skills. + Ability to work collaboratively with internal stakeholders and leverage executive relationships. + Experience with Sandler, Challenger, Powerbase Selling methodology or similar Sales methodology + Superior negotiation, written and verbal communication skills + Up to 50% travel **Equal Opportunity Employer: ** UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster (************************************************************************************************** and its **supplement** . UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . **Pay Transparency:** The base salary range for this position is $170,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *************************** It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

Client Success Manager-Lyra Technology Group Lyra Technology Group is seeking a Client Success Manager for one of their operating companies. As a Client Success Manager, you will serve as a strategic partner to our clients, focused on driving satisfaction, retention, and account growth. As a trusted advisor, the CSM leads proactive client engagement, including Strategic Quarterly Business Reviews (QBRs), upsell and cross-sell conversations, and roadmap development. This is a revenue-influencing role that blends technical insight into client relationship management, requiring strong communication skills and a foundation in IT services. At every point, from onboarding to ongoing consultations, the CSM team collects, analyzes, and then uses data to ensure that their clients are fully engaged and getting the value they expect. About Lyra… Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. We made our first acquisition at the beginning of 2018. Now, we hold a controlling stake in 80 companies and are continuing to grow. Our companies employ over 600 team members and sit across the Northeast, Midwest, and Eastern Canada. Each company is led by its own management team, and we are incredibly proud of the work they do. Your work as a Client Success Manager will include several components: * Manage Client Relationships - Serve as the primary point of contact for assigned clients, ensuring their needs are met and expectations exceeded. * Drive Retention & Growth - Own client renewals and proactively identify expansion opportunities to increase account value. * Own Upsell Conversations - Lead upsell and cross-sell discussions that align with client needs and PCGiT's service offerings, collaborating with AEs or leadership as needed. * Understand the Business - Become a strategic partner by learning each client's business model, goals, IT stack, and pain points. * Coordinate Solutions - Work cross-functionally with service delivery, technical support, and sales to resolve issues and advocate for client needs. * Lead QBRs & Strategy Sessions - Conduct regular account reviews, usage reports, and roadmap planning sessions with clients. * Champion the Client Experience - Ensure a high-touch, consultative experience from onboarding through renewal. Our ideal Client Success Manager has the following qualifications: * 2-4 years of experience in client success, account management, or related B2B customer-facing roles. * Familiarity with IT services, MSP environments, or technical support workflows is strongly preferred. * Strong communication and relationship-building skills with clients ranging from IT managers to C-suite. * Confidence in conducting client meetings, reviewing technical data, and leading renewal or upsell conversations. * Comfortable and confident leading upsell conversations, positioning solutions that create additional value. * Experience identifying and nurturing account expansion opportunities, even without a formal quota. * Proficiency with CRM and account management tools (HubSpot preferred). * A proactive mindset - you solve problems before they escalate. * Strong organizational skills and attention to detail across multiple client accounts. If joining a team-oriented company in the tech space sounds appealing to you, let's have a conversation.

The Strategic Account Manager is responsible for managing and expanding relationships with our key clients, ensuring their satisfaction, and identifying opportunities to increase sales. The ideal candidate will possess excellent communication skills, a customer service orientation, and a strategic mindset. Minimum Qualifications Education: Bachelor's degree in business administration, sales, or a relevant field. Experience: 5+ years of proven experience as a Strategic Account Manager or in a similar role, preferably within the manufacturing or related industry. Knowledge: Strong background in sales and customer service, with a demonstrated ability to manage multiple accounts effectively. Knowledge of wire harness and cable assembly products is helpful. Experience with quoting and order processing. Skills: Excellent organizational, communication, and negotiation skills. Ability to analyze market trends and client needs to develop strategic plans. Excellent communication and interpersonal abilities. Proficiency in using Microsoft Office Suite. Proficiency in using sales software and ERP systems. Job Responsibilities Develop and maintain strong, long-term relationships with key clients to ensure their satisfaction and loyalty. Serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding products, pricing, and lead times. Process customer orders, ensuring accuracy and efficiency from order entry to delivery. Prepare and follow up on quotes, proposals, and purchase orders. Identify and pursue opportunities to expand business within existing accounts, aiming to increase revenue and market share. Collaborate with clients to understand their needs and objectives and develop tailored solutions to meet those needs. Assist in identifying new sales opportunities and market trends. Work closely with internal teams, including sales, marketing, and product development, to deliver high-quality products and services. Negotiate contracts and agreements to maximize profitability while ensuring client satisfaction. Regularly assess account performance, providing reports and forecasts to internal and external stakeholders. Address and resolve any issues or concerns raised by clients promptly and effectively. Communicate with 603 Manufacturing Sales Representatives, as necessary, on associated accounts Internal and External Relationships This position interacts with production, quality, and engineering departments on a regular basis. This position also interacts with outside vendors, contractors, suppliers and potential new customers. Physical Requirements The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand as needed. This position may require the ability to lift up to ten (10) lbs. The noise level in the work environment is usually quiet. About 603 Manufacturing Located in Hudson, NH, 603 Manufacturing, a Trexon company, opened for business in 1998. We are an awarded manufacturer of cable assemblies and electro-mechanical assemblies. 603 Manufacturing is truly a diversified contract manufacturer, servicing the Defense, Aerospace, Industrial, Medical & Commercial industries. We offer a comprehensive benefit package including a 9/80 work schedule. 603 Manufacturing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 603 Manufacturing is an E-Verify Participant. Pre-employment drug/alcohol/background screening is required.

**The Strategic Account Manager (SAM) serves as the trusted, primary interface with key customers, including U.S. Department of Defense agencies, prime contractors, and other strategic accounts. The SAM builds deep, long-term relationships and ensures customer needs are translated into executable internal commitments that drive satisfaction and growth.** **This role is critical to improving customer intimacy, eliminating fractured customer interactions, and creating a unified, customer-focused engagement model. The SAM anticipates customer needs, captures demand signals, influences requirements, and ensures the organization delivers on its commitments.** Role is remote with travel required to customer locations as needed. **Key Accountabilities** + Capture demand signals and forecasts to inform pipeline and resource planning. + Shape requirements and influence specifications during early engagement. + Lead customer Q&A, pricing discussions, and proposal clarifications in partnership with Proposal and Pricing teams. + Serve as primary escalation point of contact for assigned accounts. + Partner with Program Managers to balance customer commitments with delivery feasibility. + Act as the "voice of the customer" across the organization, advocating for needs while balancing business interests. + Track, report, and continuously improve account performance, including revenue, profitability, customer satisfaction, and contract execution. **Core Competencies & Skills** + Relationship and trust building in defense environments. + Customer advocacy and negotiation skills. + Strategic account planning and growth mindset. + Commercial and technical fluency to bridge customer and internal teams. + Risk awareness and anticipation of customer or delivery challenges. **Critical Behaviors** + Prioritizes customer intimacy while protecting company interests. + Anticipates and surfaces customer needs/issues before they escalate. + Partners cross-functionally with Program Management, Operations, Engineering, and Contracts. + Communicates clearly and transparently with both customers and internal stakeholders. + Operates with integrity and ensures compliance with FAR/DFARS, ITAR, and all applicable government contracting requirements. **Success Measures** + Forecast accuracy within ±10% of assigned customers. + ≥90% customer satisfaction score in account-specific surveys. + Zero "surprise escalations" not pre-flagged to leadership. + Growth in share of wallet or follow-on awards within 2 years. + On-time delivery (OTD) performance for assigned accounts. **Qualifications** **Must-Have** + Bachelor's degree in business, engineering, or related field. + 8+ years of proven experience in account management, business development, or related role within the defense or aerospace industry. + Demonstrated success managing relationships with U.S. Department of Defense agencies and/or prime contractors. + Strong understanding of the U.S. defense acquisition process, contracting vehicles, and regulatory requirements (FAR/DFARS, ITAR). + Exceptional interpersonal and communication skills, with the ability to build trust and influence across multiple levels. **Preferred** + Master's degree in business, engineering, or related field. + Experience with complex capture strategies, early requirement shaping, and multi-year account planning. + Familiarity with CRM systems and pipeline forecasting tools. + Track record of delivering account growth (expansions, follow-on awards, or increased share of wallet). **Compliance & Culture** + Ensure all customer engagements and transactions comply with applicable regulations, including ITAR, FAR/DFARS, and other U.S. government contracting requirements. + Maintain the highest standards of ethical conduct and integrity in all dealings with customers and partners. + Actively model and reinforce Ralliant/PacSci EMC cultural attributes: _We Win as One Team, We Unlock Growth, We Deliver with Discipline, and We Learn by Doing._ \#LI-RG1 **Ralliant Corporation Overview** Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world. We Are an Equal Opportunity Employer Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com. **About PacSci EMC** Pacific Scientific Energetic Materials Company (PacSci EMC), a Ralliant Corporation (NYSE: RAL) operating company, makes critical missions possible. From concept to demonstration to delivery, we provide leading-edge energetic materials, devices and subsystems for use in military and commercial applications. With engineering and manufacturing capability in Arizona and California, our associates work together to solve the toughest technical challenges with a dedication to Safety First, Quality Every TimeTM. We enable success for innumerable missions on a daily basis, impacting the lives of military personnel, law enforcement officers, commercial airline pilots, astronauts, and oil field operators. For nearly a century, PacSci EMC's experience and expertise has been relied upon in the times When Milliseconds MatterTM. For more information, go to ******************** EMC is an equal opportunity employer. We do not discriminate against any applicant or employee on the basis of race, sex, religion, age, national origin, color, disability, or veteran status. Nonetheless, pursuant to our subcontractor status on highly sensitive national security matters, Mechanical Assemblers and all other floor personnel who frequently shift cell assignments, as well as any personnel directly working with the following contract are subject to the following contractual provision: THAAD PRIME Flowdowns (H-Clauses) H-42 FOREIGN PERSONS, paragraph D., "All employees of all entities that make up the Contractor's team, whether subcontractors, consultants, or anyone who works with or on behalf of the Contractor will be citizens of the U.S." Accordingly, only U.S. citizens will be qualified to fill these roles. We are committed to providing a workplace free of any discrimination or harassment. We all have a role in building a community where everyone belongs. Where you can speak your mind, be yourself, and feel supported. It's how we achieve more together - for each other, for our customers, and for the world. ******************************************** We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com. **Bonus or Equity** This position is also eligible for bonus as part of the total compensation package. **Pay Range** The salary range for this position (in local currency) is 126,700.00 - 235,300.00 **Is this role subject to ITAR?** The essential duties of this position require adherence to U.S. Government export control regulations. Accordingly, candidates must either be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3)) or be prepared to collaborate with the company in securing the necessary U.S. government export authorizations. While the company encourages all interested applicants to apply, please be aware that ongoing employment is dependent upon obtaining the appropriate government export authorizations.

ADP is hiring a Client Service Manager II. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Manager is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Manager ensures the delivery of optimal service, client satisfaction and client retention.. Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. CLIENT SERVICE MANAGER IS REQUIRED TO MAINTAIN ACCURATE RECORDS OF ALL CALLS, Emails, CORRESPONDANCE AND CLIENT VISITS IN ADP CLIENT RELATIONSHIP MANAGEMENT SYSTEMS. CONTINUALLY DEVELOPS AND MAINTAINS PRODUCT, INDUSTRY AND SYSTEMS KNOWLEDGE AND SKILLS At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility. RESPONSIBILITIES: Proactively discuss and/or support products and services, and plan design with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion. Alerts management and other appropriate parties (ie. legal, financial advisor, alliance manger, other ADP business units, etc.) of critical client issues where appropriate. Maintain a basic understanding of the types of investments in each retirement plan and be a LIASON for client questions. Assess, recommend and/or create custom client and participant Education Program(S) and schedule participant education workshops with the plan sponsor. Request employee education workshops and literature Conduct and/or support in-person Annual Plan Reviews for all plans with assets greater than $10m. Conduct and/or support Annual Plan Reviews via conference call for plans under $10M or in person as necessary. Assist Sales in pre-sales meetings by attending in-person or via conference call as necessary. Communicate and/or support compliance testing results and recommend options to improve results (if necessary). Monitor plan documents for adherence to applicable rules and regulations. Assist and/or support clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation. Monitor profitability of clients and recommend appropriate revenue generating products and services. Proactively seek out and/or support additional revenue opportunities such as M-A activity or payroll additions. Provides mentoring - constructive feedback to new associates on a consistent basis. Effectively handles escalated calls. Assists in phone monitoring duties. Proactively assists with critical clients. Coordinates and peer reviews plan changes and acquisitions. Keeps management abreast of any trends visible through all client interactions, operational data and clarify cases. Takes part in disaster recovery testing and provides feedback on system enhancements Performs other related duties as assigned. QUALIFICATIONS REQUIRED: Up to 1 Year of Directly Related Experience Bachelor's Degree or its equivalent in education and experience

ADP is hiring a Client Service Manager II. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Manager is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Manager ensures the delivery of optimal service, client satisfaction and client retention.. Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. CLIENT SERVICE MANAGER IS REQUIRED TO MAINTAIN ACCURATE RECORDS OF ALL CALLS, Emails, CORRESPONDANCE AND CLIENT VISITS IN ADP CLIENT RELATIONSHIP MANAGEMENT SYSTEMS. CONTINUALLY DEVELOPS AND MAINTAINS PRODUCT, INDUSTRY AND SYSTEMS KNOWLEDGE AND SKILLS At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility. RESPONSIBILITIES: Proactively discuss and/or support products and services, and plan design with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion. Alerts management and other appropriate parties (ie. legal, financial advisor, alliance manger, other ADP business units, etc.) of critical client issues where appropriate. Maintain a basic understanding of the types of investments in each retirement plan and be a LIASON for client questions. Assess, recommend and/or create custom client and participant Education Program(S) and schedule participant education workshops with the plan sponsor. Request employee education workshops and literature Conduct and/or support in-person Annual Plan Reviews for all plans with assets greater than $10m. Conduct and/or support Annual Plan Reviews via conference call for plans under $10M or in person as necessary. Assist Sales in pre-sales meetings by attending in-person or via conference call as necessary. Communicate and/or support compliance testing results and recommend options to improve results (if necessary). Monitor plan documents for adherence to applicable rules and regulations. Assist and/or support clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation. Monitor profitability of clients and recommend appropriate revenue generating products and services. Proactively seek out and/or support additional revenue opportunities such as M-A activity or payroll additions. Provides mentoring - constructive feedback to new associates on a consistent basis. Effectively handles escalated calls. Assists in phone monitoring duties. Proactively assists with critical clients. Coordinates and peer reviews plan changes and acquisitions. Keeps management abreast of any trends visible through all client interactions, operational data and clarify cases. Takes part in disaster recovery testing and provides feedback on system enhancements Performs other related duties as assigned. QUALIFICATIONS REQUIRED: Up to 1 Year of Directly Related Experience Bachelor's Degree or its equivalent in education and experience

**ADP is hiring a Client Service Manager II.** In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Manager is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Manager ensures the delivery of optimal service, client satisfaction and client retention.. Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. CLIENT SERVICE MANAGER IS REQUIRED TO MAINTAIN ACCURATE RECORDS OF ALL CALLS, Emails, CORRESPONDANCE AND CLIENT VISITS IN ADP CLIENT RELATIONSHIP MANAGEMENT SYSTEMS. CONTINUALLY DEVELOPS AND MAINTAINS PRODUCT, INDUSTRY AND SYSTEMS KNOWLEDGE AND SKILLS **At ADP we are driven by your success.** We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our **CORE** values: **Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.** **RESPONSIBILITIES:** + Proactively discuss and/or support products and services, and plan design with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion. + Alerts management and other appropriate parties (ie. legal, financial advisor, alliance manger, other ADP business units, etc.) of critical client issues where appropriate. + Maintain a basic understanding of the types of investments in each retirement plan and be a LIASON for client questions. + Assess, recommend and/or create custom client and participant Education Program(S) and schedule participant education workshops with the plan sponsor. + Request employee education workshops and literature Conduct and/or support in-person Annual Plan Reviews for all plans with assets greater than $10m. + Conduct and/or support Annual Plan Reviews via conference call for plans under $10M or in person as necessary. + Assist Sales in pre-sales meetings by attending in-person or via conference call as necessary. + Communicate and/or support compliance testing results and recommend options to improve results (if necessary). + Monitor plan documents for adherence to applicable rules and regulations. + Assist and/or support clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation. + Monitor profitability of clients and recommend appropriate revenue generating products and services. + Proactively seek out and/or support additional revenue opportunities such as M-A activity or payroll additions. + Provides mentoring - constructive feedback to new associates on a consistent basis. + Effectively handles escalated calls. + Assists in phone monitoring duties. + Proactively assists with critical clients. + Coordinates and peer reviews plan changes and acquisitions. + Keeps management abreast of any trends visible through all client interactions, operational data and clarify cases. + Takes part in disaster recovery testing and provides feedback on system enhancements + Performs other related duties as assigned. **QUALIFICATIONS REQUIRED:** + Up to 1 Year of Directly Related Experience + Bachelor's Degree or its equivalent in education and experience **PREFERRED QUALIFICATIONS** : Preference will be given to candidates who have the following: + Strong understanding of the 401(k) product and industry. ASPPA QKA, QPA, or CPC credential preferred, but not required. + Demonstrated ability to drive results through individual efforts and influencing others, without authority over them. + Strategic Thinking - demonstrated ability to assess needs and provide innovative solutions to assist clients in meeting their business objectives through the use of ADP's products and service. + Communication-able to interact with all levels in an organization including plan participants, managers and executives. Ability to act as the liaison between clients and ADP Retirement Services. + Problem-solving and Collaboration: experience in identifying, solving and executing problem resolution. Must possess strong financial and business acumen and savvy. + Understands and is able to explain client pricing and profitability. + Responds to internal and external requests for financial, client service, and other reporting requirements. + Is able to manage multiple priorities and deliver high-caliber results. + Demonstrated ability to lead others through tough situations. + Ability to work under pressure with tight time frames. + Excellent verbal and written communication skills, including presentation skills. + Must possess an executive presence and skills to build strong, working relationships from front-line people to Senior Executives across business units and with clients + Must possess thorough knowledge and appreciation of quality and execution with a focus on a team-based approaching using collaboration. **A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (********************************************************** . **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

WIN Waste Innovations is looking for a Strategic Account Manager. They will fosters and maintains relationships with new and existing business accounts by delivering excellent account management, providing innovative solutions to solve unique business needs, and identifying service enhancements for customers that increases customer loyalty, retains long-term business, and provides opportunities for increased sales growth. This position is responsible for a book of business nationwide. Responsibilities: Maintains positive client relationships with key decision makers and manages pricing, service changes and contract renewal and negotiation process to deliver maximized value for the customer and profitability for WIN Waste Innovations. Effectively communicates and exchanges account information between all WIN Waste Innovations operating entities. Provides primary point of contact for customer and collaborates with client services team to ensure all inquiries and requests are resolved and customer satisfaction goals are achieved. Develops and executes a strategic plan and implements innovative new solutions to maximize the customers value to customer and WIN Waste Innovations. Provides opportunities to implement continuous improvements to customer programs and identifies cross selling opportunities for other WIN Waste Innovations lines of business. Conducts business reviews with customers to develop insights on WIN Waste Innovations programs and track continuous improvement efforts to create new and value-added programs to meet customer needs. Cultivates and maintains pipeline of new business opportunities that contribute to company's long-term business growth strategies. Analyzes account activities and business development performance within the customer relationship management (CRM) system and makes recommendations based on data results. Fosters collaborative relationships company-wide to identify innovative solutions to customer business needs and ensure the delivery of comprehensive services to customers. Communicates monthly profit and loss (P&L) impacts by customer account according to budgeting and forecasting projections. Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. Maintain positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, co-workers and management. Experience: The successful candidate will have a bachelor's degree or equivalent experience with a minimum of 3 years' experience in successful selling complex accounts and a history of succeeding in collaborative work environments. Relevant sales certifications and experience in environmental and/or sustainability industry is preferred. Strong interpersonal, selling, and negotiation skills along with excellent verbal, written, analytical and formal presentation skills are required. Demonstrated track record of sales success with the ability to qualify, develop, and manage business opportunities is key. Demonstrated proficiency with Microsoft Office applications is required. Minimum Qualifications: In order to fulfill the performance objectives of this position, the successful Senior Manager Strategic Accounts must perform essential duties satisfactorily. The requirements below represent the knowledge, skill and/or ability required by this position. WIN will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. The candidate must: Demonstrate the ability to successfully market to large accounts. Demonstrate excellent written and oral communication and problem-solving skills. Demonstrate organizational, administrative, telephone and follow-up skills. Have demonstrated leadership and teamwork. Exhibit proficient skills in the use of Word, Excel and PowerPoint and WTI information systems (i.e. Salesforce, TRUX, Pricing Tools, etc.). What You'll Enjoy: Industry leading benefits Multiple and flexible medical plans Outstanding PTO program Floating Holidays Strong 401k program and company match Tuition reimbursement plan College loan reimbursement College scholarship program for dependents Parental Leave Program Inclusive culture Employee engagement events Employee resource groups WIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities supported by our team of 2,300 employees. We believe in preserving our environment for future generations while providing for today's needs. WIN Waste Innovations is a vertically integrated business with a platform of 50 strategically located collection, transfer, and disposal assets. These include waste-to-energy facilities, transfer stations, ash monofills, landfills, and fleets of rail cars and collection vehicles. We process more than 11 million tons of waste annually, converting 6.7 million tons of waste into clean, renewable energy that powers 340,000 homes. We recycle more than 234,000 tons of plastic, paper, and metals from the waste stream. At WIN Waste Innovations, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

The Manager, HCP Engagement Lead is a dedicated execution role responsible for the day-to-day operation and administration of the R&D Healthcare Professional (HCP) engagement and contracting process. This position is the primary point of contact for internal stakeholders seeking to engage external experts and is accountable for ensuring all contracts, payments, and documentation are processed efficiently, compliantly, and in accordance with the CoE's established "white glove" service standards. This role supports the Associate Director in maintaining the integrity of the centralized system and achieving audit-readiness. This position reports directly to the Associate Director, R&D HCP Engagement Center of Excellence (CoE). **** **Key Responsibilities Include:** **Operational Execution and Contract Management** + Execute the end-to-end HCP contracting workflow, including drafting agreements, securing internal approvals, and managing signature processes using the centralized system (e.g., iHub/Veeva) + Process all HCP payments and expense reimbursements accurately and in a timely manner, adhering strictly to fair market value (FMV) determinations and financial compliance standards + Serve as the primary operational point of contact for internal R&D stakeholders (GMA, Clinical) and external HCPs regarding contract status, payment inquiries, and logistics + Oversee the consistent input and maintenance of all HCP contract and engagement data within the centralized system to ensure a single source of truth + Monitor and support the HCP engagement process, ensuring accurate tracking of activities and assisting in the identification and resolution of operational bottlenecks in collaboration with the Associate Director. **Service Excellence and Compliance Support** + Implement the "white glove" service standards set by the Associate Director, ensuring professional, timely, and consistent communication with external experts to provide a smooth and effortless engagement experience + Triage and address immediate HCP feedback and complaints regarding the engagement process, escalating systemic issues to the Associate Director for strategic resolution + Maintain meticulous documentation and record-keeping for all HCP contracts and interactions to ensure the CoE is fully prepared for internal and external audits + Support the Associate Director in monitoring for KOL fatigue and contract thresholds by actively tracking expert engagement frequency **Data and Metrics Support** + Support the Associate Director in the development and routine generation of performance dashboards and KPIs related to contracting cycle time, payment processing, and operational efficiency + Extract and prepare engagement/contracting data for analysis to help identify trends, bottlenecks, and opportunities for process optimization + Utilize technology and the centralized system to support the tracking of all required compliance metrics + Support the identification of process improvement opportunities within the CoE, and contribute to the implementation of innovative solutions including technology and AI tools to enhance workflows across Medical Affairs and R&D + Support the identification of process inefficiencies by gathering operational data and assisting in the implementation of scalable, automated solutions to reduce cycle times and administrative burden. + Participate in cross-functional Root Cause Analysis (RCA) efforts, documenting findings and contributing to the execution of corrective and preventive action (CAPA) plans under the guidance of the lead. **Qualifications** **Education and Experience:** + Bachelor's degree in Business Administration, Life Sciences, Finance, or a related field is required + Minimum of 5 years of hands-on experience in pharmaceutical or biotechnology operations, with direct experience in HCP contracting, finance operations, or compliance + Proven proficiency in using iHub or similar contract/CRM management platforms for data entry, workflow management, and contract processing. Strong foundational knowledge of global compliance requirements related to HCP engagement, including FMV, transparency reporting, and anti-bribery regulations. **Skills and Competencies:** + Strong project management and organizational skills + Demonstrated in-depth understanding of HCP compliance frameworks and reporting requirements + Deep understanding of HCP engagement processes and compliance frameworks, with knowledge of global transparency, FMV, and reporting requirements + Proven track record of proactive, entrepreneurial work style + Excellent communication, presentation and collaboration skills + High attention to detail, accuracy, and documentation standard + Proficient with Excel, PowerPoint, and CRM/engagement tracking tools + Strong interpersonal skills with ability to manage multiple cross-functional stakeholders **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $104,640.00 - Maximum $156,400.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

**Be visionary** Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. **Job Description** **Us:** Teledyne Marine's technology is used to monitor and explore almost everything below the sea's surface. From addressing environmental needs and preserving safety and peace, to solving challenges with infrastructure and energy source development, the work we do today is making a difference for tomorrow. For more information, visit our website at: teledynemarine.com **You:** If you're the best at what you do and are looking for an exciting Sales Manager opportunity to share your unique talents in a fast-paced environment, please apply now! By joining Teledyne Marine, you will be part of an innovative team of scientists, engineers and operators designing and manufacturing best-in-class technologies divided into 5 core segments; Imaging, Instruments, Interconnect, Seismic and Vehicles. Teledyne Marine Sales Staff can address not only brand level solutions, but turn-key, customized systems that leverage our full range of technology. Our goal is to provide one-stop purchasing capability, world-wide customer support, and the technical expertise to solve our customer's toughest challenges. A Sea of Solutions.....One Supplier. **General Overview** The Sales Manager is responsible for Sales of Teledyne Marine products in the defined area, both directly and through distributors, with specific responsibility to support US market for non- Defense Commercial within Teledyne Marine's Imaging & Instruments vertical. The Sales Manager must have a strong awareness of Teledyne Marine product offerings and applications to be able to sell the proper solution to our customers. **Essential Duties and Responsibilities** include the following. Other duties may be assigned. + Builds and maintains an active pipeline in a CRM, Salesforce, to exceed orders and sales targets on a quarterly and annual basis + Provides accurate booking forecasts and keeps up-to-date customer and pipeline records + Actively manages the channels to ensure they are fully engaged, optimized and driven to succeed + Develops and drives a regional sales strategy to maximize market penetration of Teledyne Marine Instruments & Imaging and Vehicles products, including new market entries both direct and with channel partners + Orchestrates and holds technical seminars, product presentations and customer demon strations direct and in conjunction with partners and channels + Remains informed of competitor status, products, advantages and weaknesses + Develops and maintains a solid understanding of market conditions and trends + Identifies opportunities and captures market share growth while collaborating with the Teledyne Marine businesses to optimize efforts + Responsible for discovering Teledyne Marine non-standard sales opportunities and participates in the selling process in collaboration with product management + Understands fully the benefits and functionality of each of the products in Teledyne Marine Instruments & Imaging and Vehicles portfolio and how they compare within the market + Interests the client in purchasing products, negotiates a price and completes the sale, which includes preparing standard quotations, following-up for sale capture, etc. + Understands customer requirements and suggests appropriate sensor and platform integrations and solutions + Responsible for ensuring the pricing and discount policy is adhered to and maintained within the authorized limits + Assists in the definition of technical and application scope for new product programs + Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies. **Supervisory Responsibilities** This job has no supervisory responsibilities. **Qualifications/Requirements** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Education and/or Experience** Bachelor's degree in science, engineering or related field and five (5) years of technical sales experience; or equivalent combination of education and experience. + Relevant background/education in a maritime organization, specifically hydrography, is preferred + Strong interpersonal acumen, communicating effectively from entry level to C-suite customers + Languages needed - English fluent, additional languages would be beneficial + Excellent communication ability, written as well as verbal + Ability to have or attain good comprehension of technical/maritime issues + Proven problem-solving capabilities and resourcefulness + Up to 50% travel with ability to conduct business independently and professionally both domestically and internationally throughout sales territory + Ability to perform product demonstrations and technical training + MS Office and CRM skills, preferably Salesforce **Authorities:** + Providing quotations to Agents/Reps within pricing authority + Providing quotations to customers within pricing authority + Recommend termination and hiring of Agents/Reps within the region based on defined performance criteria **Metrics:** + Booking Target + Revenue Target + Quarterly reports on Agents/Reps + Ability to provide timely and accurate booking prognosis + Ability to provide qualitative feedback on market conditions and trends, new customer applications and product ideas + Ability to report competitive activity **Salary Range:** $96,200.00-$128,300.000 **Pay Transparency** The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position. Teledyne conducts background checks on qualified applicants who receive a conditional offer of employment in accordance with applicable laws, regulations and ordinances. Background checks may include, but are not limited to, education verification, employment history and verification, criminal convictions, Motor Vehicle Report (MVR & driving history), reference check, credit checks/credit history and drug testing. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions. Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. You may not realize it, but Teledyne enables many of the products and services you use every day **.** Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.