Customer success manager jobs in New Jersey - 2,110 jobs

The Customer Success Manager is responsible for growing and adding a book of businesses by developing and nurturing the relationship between the Company's existing and new clients. This position will be a subject matter expert on the client organization and client structure. This position requires organizational skills, attention to detail, and impactful interpersonal skills both within and outside the organization. Ideally candidates are located near our NJ or NY offices but we are also open to facilities professionals located in other geographies. This position offers a competitive base salary and significant bonuses that result from successful account growth and inside sales. Job Responsibilities: • Negotiate contracts and close agreements to maximize profit. • Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors with assigned clients. • Take ownership of the designated client accounts, managing a ‘book of business' through their SLAs (Service Level Agreements), RFIs (Request for Information), and RFPs (Request for Proposals) processes and requirements. • Understand, interpret, and accommodate varied KPIs (Key Performance Indicators) as dictated by the designated clients. • Consistently review designated existing client accounts, identifying opportunities for new business ventures and upselling services to better serve their needs and exceed sales quotas. • Ensure the timely and successful delivery of our solutions according to customer needs and objectives. • Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. • Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts) and prepare reports on account status. • Other duties as required or assigned. • Assist with high-severity requests or issue escalations as needed. Proficiencies: • Strong organizational skills • Attention to detail • Possess friendly and positive disposition • Adaptable and able to work in a fast-paced environment. • Ability to manage multiple projects at a time • Display effective communication skills • Negotiation skills Requirements Supervisory Requirements: This position does not have direct-report supervisory responsibility but does serve as a coach and mentor within the Account team as well as for other positions within the company. Education/Experience: • College Diploma with three years' experience in project management, time management, and people management or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities to qualify. • Customer service experience, preferably in a retail, restaurant, or related environment. • Facilities management experience and familiarity with construction trade & processes, preferably in a retail or restaurant environment • To perform this job successfully, an individual should have basic skills in a work management system, proficiency in MS Office skills, and the willingness to expand their knowledge. Work Environment/Physical & Visual Demands: • This is a full-time position with 40 hours of work or more per week. Days and hours are typically within standard business hours, Monday through Friday from 8:30 a.m. to 5:00 p.m. EST. Though this is not an after-hours “on-call” position, availability to answer phone calls after normal business hours and on weekends is required as job duties demand. • This position requires extensive contact with people and local travel up to 10% may be required, based on the needs of the business. • Physical Demands: Speaking, Listening, Writing, Sitting, Keystroke, Crouching, Kneeling, Reaching, Standing, Walking, Pushing, Pulling, Finger movement, Squatting, Grasping, Repetitive Motion, and Sedentary/ Light work, Climbing, requiring lifting up to 20lbs or up to 50lbs with assistance. • Visual Demands: Visual acuity to perform activities such as viewing a computer terminal and reading. • Environment Conditions: This position is subject to sufficient noise with an indoor environmental condition; protected from weather conditions, but not necessarily from temperature changes

The Customer Success Project Manager (CSPM), under the Commercial Business Unit, is responsible for the ongoing project management and support of active customer accounts. Each CSPM will oversee a portfolio of clients, with distinct needs, service level expectations, and business requirements. The CSPM is accountable for accurate forecasting, planning, execution, and the on-time delivery of finished goods. Acting as the primary point of contact between the customer and internal departments (Operations, Logistics, QA, Finance, Procurement), the CSPM ensures effective coordination across all departments, while proactively identifying risks, resolving issues, and uncovering opportunities for growth. This role requires strong project management skills, confident and effective communication, particularly in customer-facing interactions, and the ability to prioritize competing deliverables by assessing both impact and urgency. CSPMs must bring a mindset centered on customer retention and account growth, acting not just as project managers, but as leaders responsible for customer satisfaction, effective and timely solutions and account growth. RESPONSIBILITIES: Position Summary: Project Management: • Serve as the primary point of contact for assigned commercial accounts, building strong, long-term relationships • Maintain regular communication with customers to review forecasts, PO timelines, and open action items • Ensure all customer deliverables are met on time and in full, escalating risks early with potential solutions identified • Understand client goals, challenges, and priorities to ensure successful outcomes • Support account growth, client retention, and high customer satisfaction • Develop and manage project timelines from inception through completion, ensuring all deliverables meet timeline expectations Forecasting & Execution: • Track and monitor monthly forecasts for assigned accounts • Collaborate closely with Finance and Procurement to proactively flag changes in demand to avoid delays in procurement of material Annual Pricing Review: • Participate in the annual pricing review process by reassessing active SKUs within their account portfolio o This exercise requires the PM to be aware of potential componentry increases as well as actual production of finished good performance • PMs are responsible for presenting and communicating final pricing recommendations internally and externally to the customer Nonessential Functions/Demands: • Other responsibilities as assigned by manager. QUALIFICATION REQUIREMENTS: Required • Bachelor's degree in Business, Project Management, Communications, or related field. • 2-5 years of experience in client facing roles with responsibilities in project and/or account management. • Strong organizational and multitasking skills with the ability to manage multiple clients at once. • Excellent written and verbal communication skills. • Ability to build strong relationships and collaborate effectively with internal and external partners. • Proficiency in Google Sheets • Excellent in Word, Excel & PowerPoint • Strives in a fast-paced environment with tight deadlines. Preferred • Experience in a manufacturing, packaging, supply chain, or production-focused environment. • Knowledge of supply chain processes, material planning, or production scheduling. Salary Range: $90k - $100k

Presidio, Where Teamwork and Innovation Shape the Future AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights. The Role Presidio has an exciting opportunity for an experienced Client Executive to join our Key Accounts Team. The Presidio Key Account Team's #1 priority is to deliver outstanding customer experiences by solving complex business challenges through digital & cloud solutions that provide economic value and growth. We emphasize a culture of helping one another, integrity, hard work, winning and having fun together. Client Executives within Key Account team serve as role models within Presidio and the industry for sales capabilities and best-in-class sales behaviors. Travel Requirements: In this role you will be expected to travel up to 20%. It will be based in Morristown, NJ, and the travel will be mostly regional. Responsibilities Sales Execution: Execute sales strategy by identifying customer needs and selling the appropriate hardware and company services Develop business through multiple marketing and sales techniques, including but not limited to cold calling, conducting in-person meetings, and partnering with vendors or manufacturers Maintain a targeted understanding of customers' business showing the ability to establish customer needs, buying cycles, and create strong relationships to effectively drive sales and repeat business Meet or exceed annual sales top-line revenue and margin goals as defined by management Drive profitably and grow revenue for target accounts in partnership with the inside sales team Adhere to sales process, including but not limited to pipeline development and accurate forecasting via internal tools Performs extensive proposal writing and prepares sales information for customers Account Management: Manage individual sales objectives to include sales orders and billing activities to support quarterly goals Manage ongoing customer account relationships to include updating account information in company systems and resolving customer satisfaction issues Work with the inside sales team to ensure that quotes are provided, and order requests are processed accurately, and with the engineering team to accurately scope projects Manage past due invoice resolution with accounting to ensure proper collections Develop and maintain solid business relationships within the various decision-makers and influencers at all levels at each target account Understand each target customer's business model, map their organization and identify their unique technology needs Strategic Planning & Presentation: Performs deep analysis of account base including "heat maps" to determine key areas of opportunities Develop & execute marketing and business plans to drive revenue and profits Work with sales leadership and team to provide feedback, develop specific vendor relationships, advance new company initiatives and mentor new employees to enhance all aspects of the sales strategy Attends monthly/quarterly account planning/penetration sessions with our strategic manufacturing partners' AMs. Presents a Quarterly Business Review (QBR) to Sales/Ops Manager each quarter which will focus on past performance and expectations of current quarter, analysis of pipeline, key wins, and personal improvement goals Provide in-depth customer technology roadmap and collaboratively work with inside Account Manager to uncover new sales opportunities Develop partnerships with Vendor Field Sales Representatives and optimize the joint selling opportunities within the territory Use monthly forecasting and pipeline management to manage sales growth High performing AMs have the demonstrated ability to overcome obstacles, achieve sales goals, and articulate ideas clearly and concisely in a variety of settings Ability to reach expected sales quota the first 90 and 180 days of employment leveraging existing vendor and customer contacts, as well as experience and track record of meeting and exceeding sales quotas Strong collaboration skills and ability to work closely and effectively with members across departments and at all levels of the organization Proven track record in developing relationships with customers and vendors, and ability to translate client business needs into solutions Required Skills: Bachelor's degree preferred, or equivalent experience and/or military experience 7+ or more years of outside information technology sales experience (customer-facing) in infrastructure, storage, cloud, network security, professional services or managed services preferred Preferred candidate will have prior experience selling advanced technology solutions from Cisco, Dell/EMC, Palo Alto, AWS, Azure, HP, Citrix, etc. Your future at Presidio JoiningPresidiomeans stepping into aculture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here,your impact is real.Whether you're harnessing the power of Generative AI, architecting resilientdigital ecosystems, or drivingdata-driven transformation, you'll be part of a team that is shaping the future. Ready to innovate? Let's redefine what's next-together. About Presidio At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit ***************** #LI-LM1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Since 1951, Marshall Industrial Technologies - an employee-owned company - is dedicated to keeping regional manufacturing and industrial clients running and keeping on schedule. Our goal is to be the first call when clients need industrial work done. We provides comprehensive services for industrial plant maintenance, repairs, expansions, and capital project installations. We specialize in offering "turnkey" solutions for projects of any size, ensuring facilities run efficiently and on schedule. Our fully trained technicians are committed to delivering value and quality with a strong emphasis on safety and productivity. With 24/7 availability, our team is dedicated to meeting the needs of businesses around the clock. Role Description This is a full-time, hybrid location Sales Manager role based in Trenton, NJ and Stockertown, PA. Experience with Mechanical, Electrical, HVAC/R and/or Machine Shop services in an industrial/manufacturing setting is desirable. Preferred candidates possess the education, experience, and versatility to align our services with our client's maintenance and/or project needs. You will foster and grow relationships with existing accounts and identify new clients or contacts that can benefit from our services. Additionally, the Sales Manager will work with our operations groups to ensure quotes and proposals address client concerns. You will have the ability to interpret and balance communications between internal and external customers at all levels and develop action plans to meet organizational goals. Qualifications Proven skills in sales planning, client account management, and achieving sales targets Strong organization, time management, communication, and interpersonal skills Excellent verbal and written communication skills Previous experience in industrial technology, maintenance, or related fields is a plus Experience in navigating a siloed organization and providing strategic guidance Strong business acumen Proficiency in CRM software (HubSpot), Microsoft Office, and relevant sales tools Ability to multi-task effectively in a fast-paced, multi-location environment Bachelor's degree in Business, Marketing, or a related field is preferred Valid driver's license required Physical Requirements Regularly requires a high degree of mental effort, talk and hear, gross and fine manipulation, read both print and screens for extended periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Regularly required to walk and sit Occasionally required to reach with hands and arms, lift 25 lbs. max, stand and stoop, kneel, or crouch, and climb stairs. Expected to work in a loud level of volume environment. Compensation: Marshall offers a robust compensation package including: Competitive base salary with bonus. 401k Retirement Plan Vacation during first year at entry-level with more earned for greater tenure Sick/Personal Pay Medical / Health Insurance Plans, Dental coverage, Additional voluntary benefits include several life insurance options, accident insurance, several disability insurance options, and more. We recognize that great talent can come from a variety of backgrounds. We are an equal opportunity employer committed to affirmative action and diversity. Background, MVR checks, and drug tests are performed for all positions. Equal Opportunity Employer including Disability/Vets

About the Company We're hiring a marketer to own paid search, paid social, and SEO strategy and execution-with full accountability for lead quality, efficiency, and growth. About the Role This role replaces fragmented agency ownership with a single, accountable operator who understands how paid and organic interact, avoids cannibalization, and drives measurable MQLs across states and service lines. You will collaborate with leadership to set strategy and execute directly, diagnose data issues, and partner closely with intake, analytics, and leadership. Responsibilities Paid Search Own full-funnel paid search strategy across states, cities, and service types. Build and maintain high-intent keyword structures-phrase and exact-first, with disciplined use of broad. Prevent paid cannibalization of organic through keyword governance and SERP analysis. Manage budgets, pacing, and bid strategies with clear CPL and MQL targets. Write ad copy that reflects actual services, locations, and compliance realities. Paid Social Own paid social strategy focused on brand awareness and lead generation. Create/Partner with creative to ensure ads reflect brand, services, and state-specific nuance. Test audiences, formats, and offers while protecting lead quality. Monitor creative fatigue and performance decay. SEO (Strategy + Oversight) Own SEO performance outcomes-traffic quality, conversions, and MQLs-not just rankings. Set on-page and content strategy for state, city, and service pages with clear differentiation. Partner with web/dev to fix technical SEO issues quickly. Align SEO priorities with paid search to maximize total SERP coverage. Analytics & Attribution Ensure GA4, GSC, HubSpot, GTM, and ad platforms tell a consistent story. Diagnose data mismatches and fix root causes. Report performance; cost per MQL, conversion rate, scalability. Build and maintain clean data dashboards. Cross-Functional Ownership Work directly with intake to validate lead quality and close the loop. Partner with leadership on budget allocation and growth priorities. Serve as the single source of truth for paid + organic performance. Success Metrics Cost per MQL trending down or stable at scale. Clear separation and coordination between paid and organic keywords. Improved conversion rates from state and city pages. Quick, independent execution. Leadership confidence in data accuracy. Required Experience 3 to 5 years owning paid search and SEO in-house or in a senior agency role. Deep hands-on Google Ads experience with structure, bidding, search term hygiene. Proven ability to manage SEO beyond content, including technical, on-page, and strategy. Strong GA4, GSC, HubSpot, and attribution fluency. Experience scaling multi-location or multi-state businesses strongly preferred. Why This Role Matters This role consolidates paid media and SEO ownership under one operator to fix fragmentation, reduce wasted spend, and drive growth. You'll have visibility, authority, and impact from day one.

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions. For more information, please visit **************** The Customer Success Manager (CSM) will manage customer loyalty and adoption of Saviynt's innovative products and services using our customers' business objectives and priorities as the foundation of the work they perform. The CSM will be responsible for driving value-based outcomes by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis. In addition, the CSM will perform routine health checks and coordinate any required remediation to ensure our customers stay on track towards their goals. Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt's business -- all tied to a customer who is eager to recommend Saviynt to others.WHAT YOU WILL BE DOING Serve as the primary point of contact for customers after implementation. Manage the subscription renewal pipeline and maintain cognizance of customer health in order to proactively eliminate barriers to adoption and value. Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process. Develop a deep, trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunities. Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion. Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams to support continuous improvement -- finding ways to better support customer use cases and corporate identity strategies. Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption. Plan education for customers on new features and releases. Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product. WHAT YOU BRING Should have expert Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also very valuable. Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models. History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutions. Extensive experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies across a variety of industries. Tenacious desire to see customers succeed and thrive. Previous experience within a customer success role within a SaaS organization. Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes. Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective. Experience in process improvement, decision-making, planning, analysis, and service excellence. Available to customer sites, as needed (up to 50%) Benefits Medical, Dental, Vision, Life Insurance 401K Unlimited PTO Sick Time Holiday Parties Daily Catered Lunches Employee Recognition Programs Team Socials We are not accepting applications from candidates based in California, Colorado and Washington You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. If required for this role, you will:- Complete security & privacy literacy and awareness training during onboarding and annually thereafter- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apply here to be considered for our FUTURE Customer Success Manager Openings: Our Talent Acquisition team will be reviewing applicants from this posting to determine if your skills and experience align with our Customer Success Manager role. This review is for Future Hiring for this Hybrid role out of the Florence, NJ area. Please be aware that this role description is a generalized description for our CSM roles and may not have the exact details of the role you could be identified for. Please ensure that you answer our application questions because we will use your answers to help identify you for the right aligned Brand opportunity. If you are identified as a potential fit, one of our recruiters will reach out to set up a call to discuss our future opportunity. Who We Are: We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are. We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you. Cart.com Fast Facts: 6,000+ customers worldwide 1,600+ employees globally 14 warehouses nationwide, totaling over 8 million square feet of space Our software lists $10+ trillion in product value across channels Our digital and physical operations support $8+ billion in Gross Merchandise Value Our values: Cart.com is building a company that is committed to living out these 6 core values: Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. Think beyond the box: “We've always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. Remember to be human: We work hard, but we leave room for the people, places and things that we love Applicants need to be able to be hybrid out of the Florence, NJ area. The Role: Cart.com is hiring a Client Success Manager (CSM). Our dedicated team of client success managers bridge the gap between our clients and our operations, tech, and sales teams to deliver a seamless experience. The right CSM not only advocates for our clients but also helps them maximize their partnership with Cart.com, ensuring mutual success and satisfaction. The ideal candidate excels in listening, communicating, and troubleshooting while prioritizing tasks efficiently in a fast-paced, dynamic environment. They're adept at building strong relationships, using data to drive decisions, and staying organized amidst evolving priorities. If the thought of handling customer feedback or navigating change overwhelms you, this role will not be the right fit. What You'll Do: Develop and execute a strategic account plan for each assigned client, focusing on business outcomes and measurable results. Utilize metrics, KPIs, and data analysis to monitor customer satisfaction, retention, and contract compliance. Collaborate closely with product support, operations, and implementation teams to resolve issues and ensure smooth onboarding and integration processes. Set and manage clear, measurable expectations for both clients and internal teams. Deliver daily/weekly/monthly required reports to the clients as outlined in their contractual statements of work. Support the client in managing their sku/product catalog, as well as inbound and outbound deliveries. Proactively monitor contract adherence to maintain compliance and client satisfaction. Manage the implementation of new programs and services in a timely and cost-effective manner. Who You Are: You have a basic to intermediate understanding of eCommerce and fulfillment environments and are eager to expand your expertise. You excel at relationship management, with strong empathy for customer challenges and a focus on creating positive experiences. You're an Active Listener, capable of accurately interpreting and responding to client needs and concerns. You bring a high level of technical proficiency, easily explaining complex processes or products to non-technical stakeholders. You're a resourceful problem solver, leveraging analytical thinking to develop innovative, client-focused solutions. You possess strong project management skills and have a proven ability to juggle multiple priorities. You drive decisions through data analysis, ensuring an evidence-based approach to problem-solving and client success. You pride yourself on being detail-oriented with a strong sense of urgency, and thrive in environments that require quick responses. What You've Done: 3+ years of experience in Customer Success, Account Management, or a related field, with a proven track record of managing accounts and driving customer satisfaction. You've developed and executed strategic account plans, resulting in measurable business outcomes. Demonstrated ability to manage confidential information with discretion and professionalism. You have successfully worked across multiple teams (e.g., product, operations, sales) to guide the client journey. You have experience in eCommerce, logistics, or fulfillment. You are willing to travel up to 25% as needed. Nice to Haves: Experience working with Order Management Systems (OMS) and Warehouse Management Systems (WMS). Experience in project management, having led or contributed to large client projects. Prior experience in business development, expanding client accounts and fostering long-term partnerships. Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants. Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

is for you. The Customer Success Manager (CSM) is a vital orchestration point throughout the customer lifecycle. The CSM is responsible for sustaining client relationships built on trust, problem solving and customer satisfaction. The ideal candidate is highly energetic, well-spoken, and focused on understanding the ComTec product set to provide solutions, as well as identify opportunities to add value to our customers. A successful CSM will be driven to achieve customer satisfaction, introduce new products\services and always have the pulse of ComTec' s client base. The CS Team is broken into 3 levels with 1 being the entry level position to the team. This role will begin with taking ownership of Tier 3 accounts. This will involve engagement on the accounts on a twice a year cadence. Identifying if these accounts should be moved to Tier 2. Engage in the day to day activities on these accounts, as well as working with the more senior CSMs to gain experience on the higher level accounts, and product knowledge. THIS POSITION IS HYBRID, HEADQUARTERS LOCATED IN VINELAND, NJ. Essential Duties & Responsibilities * Ensure clients continuously renew with services while closely managing each client and their evolving business needs. * Gather client insight into additional services, applications or offerings that are requested and resent back to ComTec Executive leadership team. * Provide platform training for new and existing customers. * Be fearless in suggesting changes that improve ComTec' s customers experience across all departments. * Work closely with Marketing to develop collateral needed to support Customer Success activities. * Work closely with Channel Development to ensure Customer Success activities are inclusive of Channel partners. * Manage existing contracts and contract renewals for all products and services. * Mediate troubles, billing disputes & surveys. * Communicate with existing clients (via telephone and site visits) to resolve problems, complete satisfaction surveys. * Maintain daily activities in business management platform to track interactions. * Provide daily/weekly updates to manager on individual activity. * Interact routinely with Sales and Marketing Teams and interdepartmentally to discuss customer account improvements, leads, as well as recommend improvements. * Other duties assigned by management. * Assist with building client facing literature, training, and messaging. Competencies * Excellent verbal, written, interpersonal & presentation skills - training experience a plus. * Ability to solve practical problems, provide clear and concise resolution in a timely manner, with an exceptional understanding and commitment to exceeding customer expectations. * Motivational team player, yet performs well independently. * Strong business acumen. * Organized & detail oriented, especially in fast-paced, empowered environment. * General technology background & commitment to learning ComTec products in a detailed manner. Experience Minimum of 2 years CSM experience or Account Management experience. * Entry level sales or BDR/SDR experience a plus. * Training experience a plus * Experience in the Telecom industry a plus * Salesforce experience would also be helpful EOE

Job DescriptionDescription: The Customer Success Project Manager (CSPM), under the Commercial Business Unit, is responsible for the ongoing project management and support of active customer accounts. Each CSPM will oversee a portfolio of clients, with distinct needs, service level expectations, and business requirements. The CSPM is accountable for accurate forecasting, planning, execution, and the on-time delivery of finished goods. Acting as the primary point of contact between the customer and internal departments (Operations, Logistics, QA, Finance, Procurement), the CSPM ensures effective coordination across all departments, while proactively identifying risks, resolving issues, and uncovering opportunities for growth. This role requires strong project management skills, confident and effective communication, particularly in customer-facing interactions, and the ability to prioritize competing deliverables by assessing both impact and urgency. CSPMs must bring a mindset centered on customer retention and account growth, acting not just as project managers, but as leaders responsible for customer satisfaction, effective and timely solutions and account growth. RESPONSIBILITIES: Position Summary: Project Management: Serve as the primary point of contact for assigned commercial accounts, building strong, long-term relationships Maintain regular communication with customers to review forecasts, PO timelines, and open action items Ensure all customer deliverables are met on time and in full, escalating risks early with potential solutions identified Understand client goals, challenges, and priorities to ensure successful outcomes Support account growth, client retention, and high customer satisfaction Develop and manage project timelines from inception through completion, ensuring all deliverables meet timeline expectations Forecasting & Execution: Track and monitor monthly forecasts for assigned accounts Collaborate closely with Finance and Procurement to proactively flag changes in demand to avoid delays in procurement of material Annual Pricing Review: Participate in the annual pricing review process by reassessing active SKUs within their account portfolio This exercise requires the PM to be aware of potential componentry increases as well as actual production of finished good performance PMs are responsible for presenting and communicating final pricing recommendations internally and externally to the customer Requirements: • Bachelor's degree in Business, Project Management, Communications, or related field. • 2-5 years of experience in client facing roles with responsibilities in project and/or account management. • Strong organizational and multitasking skills with the ability to manage multiple clients at once. • Excellent written and verbal communication skills. • Ability to build strong relationships and collaborate effectively with internal and external partners. • Proficiency in Google Sheets • Excellent in Word, Excel & PowerPoint • Strives in a fast-paced environment with tight deadlines. Preferred • Experience in a manufacturing, packaging, supply chain, or production-focused environment. • Knowledge of supply chain processes, material planning, or production scheduling.

Want to join an expanding company in one of the world's fastest-growing industries? GENLED Brands is a global LED manufacturer with factories on three continents, producing architectural and signage lighting solutions sold in 66 countries. And we need a meticulous, proactive and resourceful full-time Customer Success Manager to join our team in East Rutherford, NJ. GENLED Brands is comprised of AgiLight, established in 2003, and Acolyte, which opened in 2009. GENLED Brands has invested heavily in new equipment and facilities. Now it's time for us to make a similar investment in people. Join a highly motivated, dedicated and friendly team with lots of advancement opportunities around the globe as we strive to provide our customers with a best-in-class experience. Responsibilities: Join a dynamic team as a Customer Success Manager, fostering client relationships and ensuring satisfaction in the LED lighting industry. Develop and present comprehensive reports and findings for executive-level meetings and quarterly business reviews. Oversee daily customer service operations, ensuring seamless interactions across email, phone and online platforms. Handle escalated customer concerns and resolve issues with professionalism and efficiency Work closely with the sales team to assist customers and help drive conversations. Train and supervise customer service representatives, fostering a supportive and high-performing team. Collaborate with logistics and warehouse teams to ensure smooth order fulfillment and delivery processes. Utilize customer service software such as Great Plains and Asana. Manage a portfolio of clients, addressing inquiries and providing tailored solutions to enhance their experience and retention. Collaborate with internal teams to streamline processes and deliver exceptional service to clients. Contribute to a fast-paced, innovative environment, driving customer satisfaction and organizational growth. Address complex client challenges and provide strategic solutions. Requirements: Associate's degree in business or relevant discipline with a minimum of 2 years of Customer Service Management and Sales Operations experience. Proven track record (knowledge of LED signage or LED architectural lighting industry is a plus) Working knowledge of Microsoft Dynamics Self-motivated, able to independently manage various activities with minimal supervision. Customer-oriented mindset Excellent communication, listening and collaboration skills with a problem-solving mindset. This position is subject to background checks. Benefits: Competitive compensation (based on experience) Comprehensive medical, dental and vision insurance Employer-paid life insurance 401(k) employer contribution Paid time off and holidays Dynamic work environment Opportunity for advancement Salary: 75k - 90k

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset. **This position is not available to residents of** **California** **.** **Responsibilities** **Customer Retention & Success** + Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention. + Conduct regular **account reviews** to assess customer goals, usage, and outcomes, providing actionable recommendations. + Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies. **Delivery Fulfillment** + **Facilitate service delivery** by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place. + Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers. + Partner with internal operations, instructors, and vendors to guarantee a seamless customer experience. **Account Operations** + Oversee the **day-to-day management** of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems. + Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met. + Develop and deliver account-level reporting on performance, usage, and ROI. **Growth & Lead Generation** + Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close. + Partner with Sales and Business Development to generate **qualified leads** and expand existing customer relationships. + Share customer insights and success stories to support marketing and sales initiatives. Perform miscellaneous duties as assigned **Behavioral Competencies** + Excellent written oral communication/presentation, and relationship-building skills + Strong project management and organizational skills, with the ability to juggle multiple priorities + Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen + High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics + Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business + Self-starter who provides creative and pragmatic solutions to business issues and problems + A positive, results-oriented attitude, with a sense of enthusiasm **Qualifications** + Experience in education, certification, training services, Cyber strongly preferred + Proficiency with CRM systems, reporting tools, and order processing workflows **Education and Work Experience** + Bachelor's degree in related field preferred, or equivalent work experience + 5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role **Physical and Mental Demands** + 25% travel required; this may increase where needed and may be required on short notice + Remain in a stationary position, often standing or sitting, for prolonged periods + Work extended hours when needed + Regular use of office equipment such as a computer/laptop and monitor computer screens **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _3 months ago_ _(10/21/2025 8:14 AM)_ **_Job ID_** _2025-2190_ **_\# of Openings_** _2_ **_Category_** _Sales_

About NRTAt NRT, we build more than solutions: we build up each other. NRT is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML compliance and reporting tools, credit information and electronic marker services to intelligent and engaging table game platforms, dynamic financial and marketing kiosks, and our completely customizable digital gamification and mobile experiences. NRT has acquired JOINGO , a revolutionary resort app engagement platform dedicated to unifying guest experiences, offering a seamless experience from booking to checkout through App Builder, which has more than 100 third-party integrations which are unmatched in the industry. Our strategic partnerships have resulted in the most convenient, reliable, and secure omni-channel payment ecosystem in the industry. Our collective solutions are used by casinos, race and sports operators, lotteries, banks, and retailers-- globally-- to dazzle their guests. We believe in the value of connection and community. Our diversity in skills and background make us a unique and formidable culture. We encourage the growth of individual development and recognize that our success depends on developing each other. To stand firm is to stand together. Our combined innovation and success is rewarded through competitive salaries, paid time off, individual growth plans, community sharing, collaboration, Health Benefits (including medical, vision, dental, EAP, etc) and more. We provide training, product knowledge demos, tiered-lever skill building, development workshops, teambuilding exercises, webinars, and more. Joining NRT is more than a job-- it's an opportunity to grow and discover. To learn more about who we are and what we do, visit our website at **************** Reporting to the Director, Customer Success, the Manager, Customer Success's primary mandate is to manage all customer initiatives the incumbent's focus will be customer account management. Core Competencies· Communication· Achievement/Results Oriented· Teamwork· Initiative· Customer service· Flexibility/Adaptability· Problem Solving· Building relationships Responsibilities include the following, but are not limited to:Customer Account Management - Major Accounts· Manage and grow relationships with major corporate accounts and strategic customers.· Serve as the primary point of contact for assigned accounts, ensuring timely resolution of issues and alignment with customer goals.· Conduct regular account reviews and deliver actionable insights through executive summaries and reports.· Drive customer engagement by facilitating onboarding, adoption, and utilization of NRT solutions.· Collaborate with internal teams (Sales, Product, Support) to ensure seamless customer experience and advocate for customer needs.· Identify opportunities for customers to increase value and revenue growth.· Monitor satisfaction and proactively implement strategies.· Assist in creating and managing onboarding plans for new accounts.· Other responsibilities as required by the Director, Customer Success or designates.· Up to 50% travel is required. Qualifications· At least 3 years of experience in account/relationship management, business development or client-facing role· Experience in working with multi-geographical customers, providing timely support remotely and in-person.· Excellent communication and presentation skill· Experience in managing ATM accounts is an asset.· Bachelor's Degree in business related discipline is required, MBA/Master's degree is an asset. NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted. NRT is an equal opportunity employer. It is NRT's policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law. NRT welcomes and encourages applications from all. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job DescriptionDescription: The Customer Success Manager is responsible for growing and adding a book of businesses by developing and nurturing the relationship between the Company's existing and new clients. This position will be a subject matter expert on the client organization and client structure. This position requires organizational skills, attention to detail, and impactful interpersonal skills both within and outside the organization. Ideally candidates are located near our NJ or NY offices but we are also open to facilities professionals located in other geographies. Job Responsibilities: • Negotiate contracts and close agreements to maximize profit. • Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors with assigned clients. • Take ownership of the designated client accounts, managing a ‘book of business' through their SLAs (Service Level Agreements), RFIs (Request for Information), and RFPs (Request for Proposals) processes and requirements. • Understand, interpret, and accommodate varied KPIs (Key Performance Indicators) as dictated by the designated clients. • Consistently review designated existing client accounts, identifying opportunities for new business ventures and upselling services to better serve their needs and exceed sales quotas. • Ensure the timely and successful delivery of our solutions according to customer needs and objectives. • Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. • Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts) and prepare reports on account status. • Other duties as required or assigned. • Assist with high-severity requests or issue escalations as needed. Proficiencies: • Strong organizational skills • Attention to detail • Possess friendly and positive disposition • Adaptable and able to work in a fast-paced environment. • Ability to manage multiple projects at a time • Display effective communication skills • Negotiation skills Requirements: Supervisory Requirements: This position does not have direct-report supervisory responsibility but does serve as a coach and mentor within the Account team as well as for other positions within the company. Education/Experience: • College Diploma with three years' experience in project management, time management, and people management or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities to qualify. • Customer service experience, preferably in a retail, restaurant, or related environment. • Facilities management experience and familiarity with construction trade & processes, preferably in a retail or restaurant environment • To perform this job successfully, an individual should have basic skills in a work management system, proficiency in MS Office skills, and the willingness to expand their knowledge. Work Environment/Physical & Visual Demands: • This is a full-time position with 40 hours of work or more per week. Days and hours are typically within standard business hours, Monday through Friday from 8:30 a.m. to 5:00 p.m. EST. Though this is not an after-hours “on-call” position, availability to answer phone calls after normal business hours and on weekends is required as job duties demand. • This position requires extensive contact with people and local travel up to 10% may be required, based on the needs of the business. • Physical Demands: Speaking, Listening, Writing, Sitting, Keystroke, Crouching, Kneeling, Reaching, Standing, Walking, Pushing, Pulling, Finger movement, Squatting, Grasping, Repetitive Motion, and Sedentary/ Light work, Climbing, requiring lifting up to 20lbs or up to 50lbs with assistance. • Visual Demands: Visual acuity to perform activities such as viewing a computer terminal and reading. • Environment Conditions: This position is subject to sufficient noise with an indoor environmental condition; protected from weather conditions, but not necessarily from temperature changes

Our client is now hiring an experienced Customer Success Manager. The primary responsibility is to maximize the sales of our services in NYC area to existing clients. Services include: Document Storage, Electronic Document Management Solutions, Data Storage, Pathology Storage and Shredding. Other key responsibilities include: Manage and upselling to assigned client base. Qualify, research, track and develop leads into viable opportunities Effectively articulate the value proposition to multiple organizational levels Develop strong business cases, proposals and presentations for sales opportunities Negotiate the terms of agreements and close sales. Maintain a strong knowledge of the industry, trends, technology, competitive offerings, and customer requirements, and provide informed feedback to the company Participation in professional organizations (sales, marketing, industry associations) Qualifications Minimum of 3 years of consultative sales experience Driven to succeed and excel, with a passion and enthusiasm for the business Excels in an entrepreneurial atmosphere with constant change. Self-motivated and self-directed Exceptional work ethic Independent thinker Technical awareness -- can confidently converse with C-level contacts Strong relationship building skills. Proven record of exceeding quota in previous positions Demonstrated ability to win competitive account sales. Excellent written and oral communication skills. Bachelor's degree Send resume to: ****************

Job Title Customer Success Manager Job Title: Customer Success Manager Permanent, Hybrid Working Model About Your Business Area/ Department: The Customer Success team is comprised of dedicated experts who collaborate with our high-potential customers to unlock the full potential of Amadeus solutions. By forging strong partnerships, we deeply understand our customers' objectives, champion their growth, and lead them in adopting best practices that deliver measurable business value and maximize their return on investment. Summary of the role: The Amadeus Customer Success Manager (CSM) empowers their customers to unlock the most value of Amadeus solutions for a higher return on their investment and a more significant business impact. Customer Success Manager's bring more expertise to support our customer business expansion. They are responsible for understanding the needs and constraints of customers and then promoting early adoption and best usage of Amadeus products to derive maximum value for the customer. They enable Amadeus to respond faster and more precisely to customer needs, ensuring their success and satisfaction. The Customer Success Managers partner with the customer to maximize adoption and ensure they get all the assistance they need to quickly get desired business outcomes after implementing our solutions. Customer satisfaction, solution adoption, value delivered to customers, low churn, and growth through upsells are some of the main Key Performance Indicators (KPIs) for Customer Success Managers. CSM's are essential to identify a successful upsell, promoting renewals, and expanding accounts. Depending on a customer's size, complexity, and strategic value to Amadeus, a CSM can be assigned to one or multiple accounts. When working with Strategic Accounts, CSM is key in shaping and coordinating the work of the Extended Account Team. CSMs work with the different distribution channels, including NDC and EDIFACT, and with Airlines using Amadeus Altea, Navitaire, or 3rd party PSS systems. In This Role You'll: Own the Distribution customer success plan * Drive customer alignment and goal-setting * Orchestrate Amadeus roles in engaging customer in upfront goal-setting - including external meetings with (key) decision makers to agree on KPIs, method for tracking, and Success Plan elements * Co-create success plan with buyer / decision makers, codifying program value-driving outcomes * Set clear expectations on engagement model with stakeholders building stakeholder map, communicating role of CSM, and with implementation, communicating resource requirements, and risks, based on customer deployment readiness * If new customer or new solution, Participate in internal handover meetings organized by Account Manager to understand Account Plan and customer context New solution implementation: * Ensure adoption and usage * Support implementation team when sharing progress updates to key buyer / decision maker on implementation journey * Co-Lead final "go-live" meeting - with key administrators and decision maker post implementation to align on deployment goals * Proactively check-in post launch discussing key data points and tactically problem-solve ways to boost adoption Manage ongoing customer health: * Proactively review key metrics, reach out whenever they drop below target, and problem solve ways to drive adoption * Share best practices for solution usage with customers. Engage Amadeus consulting resources when necessary to conduct Health Checks. * When and where relevant, lead regular distribution success reviews to discuss whether Amadeus is progressing towards value and opportunities for improvement based on success charter and KPI tracking * Play coordinating support role whenever customer runs into frustrating technical challenges by activating individuals with relevant expertise to address these and feeding back progress updates * Deliver and explain dashboards relevant to customers business outcomes * Advocate for customer internally through prioritization process with Product Management Marketing and with Amadeus leadership engagement when necessary. * Provide functional support and Orchestrate (new) business requirements through the customer & product cycles * Ensure customer satisfaction: Regularly and proactively check in with customers to gather feedback and increase satisfaction scores (e.g., NPS). Collaboratively with the account team, organize the analysis of the Amadeus Customer Relationship Survey results, create or update the related action plan, and follow up on it. Support the Amadeus Customer Relationship Survey process globally by representing airline distribution customers' needs: handling preparation activities, suggesting improvements in the survey and process, etc. Support AM in renewals and expansion (upsell) * Identify upsell or expansion opportunities and engage with relevant team (Pre-Sales and Account Management). Open leads as required accordingly. * Check-in regularly with AM to discuss opportunities for account growth (in line with AM account plan), and ways to address bottle-necks to growth * Support AM & Distribution Sales in renewals preparation, being pulled in by AM to share customer progress towards value (Customer Success Plan) that AM will use to drive renewals treatment About the Ideal Candidate: * Education: Bachelor's degree in Business, Engineering, Technology, or equivalent work experience. * Prior successful experiences (minimum of 5 years experience) where significant amount of time was spent with customers, at all level. * Must be curious and knowledgeable about Amadeus solutions. Can extract and present solution values to customers. * Ability to develop network internally and at customer. * Prior experience in roles such as: Account Manager, Delivery Manager, Customer Care, Product Management, or IT Account Management. * Advanced understanding of the travel industry (players, trends, principles) and also of the customer whether large or small, airline or Travel Seller. * Computing: Experience in Microsoft Office, Salesforce.com, Qlik, Tableau required. Ability to learn how navigate Amadeus internal tools (eg Win@aproch, ASH, etc) * Language: English speaking required, any other relevant language depending on customer assignment. * Amadeus product / portfolio knowledge required (distribution products & NDC notably) * Advanced understanding of Amadeus product suite, i.e. strong familiarity with Amadeus solutions and outcomes * Expertise in using analytical, reporting, planning, and marketing tools * Strong data synthesis skills, with an ability to draw insights from a diverse set of indicators * Must possess advanced conceptual thinking skills to develop customer specific use cases * Travel 20 % NORAM and LATAM * Able to understand customer needs and overall business case * Advanced customer management skills (e.g., EQ) with an ability to relate to customers easily and probe to understand customer challenges * Highly adaptable and capable of evolving the success plan * Ability to work cross functionally (e.g., sales, product) in achieving account goals * Able to clearly communicate to delivery team during handoff What we can offer you: * Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits. * Hybrid working model. * Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow. * Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe. Working at Amadeus, you will find * A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. * A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. * Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. * A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. * A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. * A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. * A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. Diversity & Inclusion Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Job DescriptionSauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains. We are looking for a Customer Success Manager (CSM) to help secure the long-term success of our restaurant partners. You will provide support throughout their entire life cycle from onboarding, to adoption, to retention. This role is essential to ensuring that our customers have a world-class experience and opportunities to further develop their business.The Sauce CS team is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge. We're empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. The passion we have for the Sauce mission makes it easy to be obsessed with our customers. This role is remote and reports to the Director of Customer Success. What You'll Do Own & Grow Your Book of BusinessManage a portfolio of NYC-based restaurant partners, owning adoption, health, renewals, and net revenue retention (NRR). Forecast renewals and expansion accurately, consistently hitting or exceeding quarterly targets. Identify upsell, cross-sell, expansion, and referral opportunities, partnering with Sales to close. Drive Adoption, ROI & RetentionLead onboarding reinforcement, ongoing enablement, and change management for operators and their teams. Clearly translate Sauce's impact into “orders gained,” “fees avoided,” and “profit protected.” Conduct data-driven QBRs, health checks, and in-person visits to reinforce value and uncover growth opportunities. Be the Voice of the CustomerGather structured and unstructured feedback from restaurant partners. Identify trends, diagnose root causes, and escalate insights to Product and Operations to improve the platform and customer experience. Serve as a senior-level escalation point for high-impact or time-sensitive issues, ensuring fast resolution and clear communication. Lead Cross-FunctionallyPartner closely with Onboarding to ensure smooth go-lives and early success. Collaborate with Support, Sales, Marketing, and Leadership to share playbooks, best practices, and voice-of-customer insights. Contribute to the evolution of CS processes, metrics, and playbooks as Sauce scales. What Sets You Up For Success 5+ years of experience in Customer Success, Account Management, or Strategic Partnerships (SaaS preferred). Experience managing restaurant, hospitality, or multi-location SMB accounts is strongly preferred. Strong understanding of off-premise ordering, delivery logistics, and restaurant unit economics. Comfortable working in Salesforce, HubSpot, or similar CRMs, and fluent in Excel/Google Sheets for KPI analysis. Confident, consultative communicator who can coach busy operators in person and over Zoom. Highly organized, data-driven, and proactive-you anticipate issues before they become problems. Comfortable traveling ~40% locally within the NYC market for onsite visits and relationship building. Passion for helping local businesses grow and win. Knowledge of Hebrew is a big plus. What We Offer Strong & Competitive Compensation Package Company-Sponsored Insurance Package (Health, Dental, Vision, Mental Health) Paid Parental Leave Flexible Work Environment Responsible Paid Time Off Policy Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Opportunity Our purpose is clear: to create meaningful moments between people and the brands they love. We empower brands to expand their global reach, ensuring simple and seamless ecommerce experiences for consumers worldwide. Through our comprehensive integration solutions, we provide a complete international checkout experience, covering local duties, taxes, fulfillment, delivery management, global returns, and payment processing. ESW is seeking a dedicated Associate Customer Success Manager to join our expanding Client Success Management team. In this role, you will assist the CSM team in driving client sales, achieving revenue targets, and ensuring customer satisfaction. You will support the assessment of customers' ongoing needs by conducting periodic strategic reviews, uncover areas for additional revenue growth, and help them to make informed judgements regarding ESW product offerings. You will be responsible for guiding and driving business development opportunities and effectively onboarding new customers to the existing portfolio. The role includes strategic development and supporting customer retention planning. Responsibilities Support the CSM team's achievement of client sales, revenue goals, and overall satisfaction. Assist in managing the day-to-day aspects of our clients' business through effective cross-functional coordination and collaboration, ensuring all client activities and operational deliverables are communicated clearly and executed efficiently. Respond to client questions and concerns, log incident tickets, and monitor the ticketing system to ensure timely responses and resolutions. Assist with client reporting and use data analysis to recommend opportunities for growth. Support internal and external cross-functional business reviews by preparing visually compelling presentation materials. Assist in the development, coordination, and execution of client initiative project plans. Ensure all client documentation is updated and properly maintained in Salesforce. Work closely with internal teams (Delivery Services, Operations, Product, Engineering, and Sales) to advocate for client needs and ensure seamless product adoption. Build in depth strategic account plans which focus on growth pinned by a thorough knowledge of the brand and their strategies to unlock additional revenue streams and help them grow their business. Working knowledge of Shopify Ecommerce platform as a merchant, partner or user. Develop deep product and internal process knowledge to become a strategic problem solver, capable of identifying and implementing creative solutions and process improvements. Extensive international ecommerce subject-matter knowledge and awareness of global ecommerce trends and innovations. Support internal and external cross-functional business reviews, by preparing visually compelling presentation slides. Assist in the development, coordination and execution of client initiative project plans. Ensure all client documentation is updated and maintained in Salesforce and other required locations. Requirements Undergraduate degree in an applicable field and 5+ years of relevant experience in an account management role in technology, SaaS, Ecommerce or a related business. Proven success in building and maintaining strong internal and external relationships. Technical proficiency: knowledge of API-based integrations, web technologies, and Ecommerce platforms and system integrators (Shopify, SFCC etc.). Active interest in AI adoption, efficiency, and applying it to day to day operations (experience using MS Co-Pilot). Client-centricity: Enjoys interacting with clients, comprehends their viewpoint, and can recommend a great outcome for everyone. Collaboration and communication: Excellent ability to communicate complex technical concepts in a clear and business-friendly manner. Dedication to quality: Passionate about quality and will be the champion for the customer internally. Experience with enterprise reporting systems, including the ability to pull and analyze data sets. Strong ability to create business review presentations with solid application of business principles. Prior experience working with clients as an account manager is preferred, and experience with ecommerce or logistics is a plus. Strong MS Office skills, including proficiency with Excel (pivot tables, VLOOKUP), and excellent PowerPoint and presentation development skills. Technically savvy with strong analytical and problem-solving abilities. About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values-Own It, Champion Simplicity, Win as One, and Debate then Commit-we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. What we offer Time to recharge and refresh: We offer 15 days of PTO per year. Financial security: We care about your future. Enjoy a 401(k) plan with a 100% company match on your contributions, up to 6% of your salary. Life assurance: Protect what matters most with life coverage worth three times your annual salary. Comprehensive health benefits: Choose the plan that works for you. We offer a variety of health options, including PPO, HMO, and HDHP; so you can get the coverage you need. Dental and vision coverage: Keep your smile bright and your vision clear with our dental and vision plans. Competitive salary: Earn a salary of $89,000-$115,000, plus up to a 10% annual performance bonus to reward your hard work and achievements. Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. Hybrid working: Enjoy the best of both worlds with 2-3 days in our office in Newport, and 2-3 days working from the comfort of your home Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. ESW is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. #LI-hybrid #LI-TSA1

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We are seeking a Customer Success Manager to join our growing team. This position will require residing in Pennsylvania or New Jersey. This role will serve as the point person for designated HHAeXchange clients. The Customer Success Manager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution and offer additional products/services when needed. This position will collect and measure key metrics in order to evaluate client success and business impact. The Customer Success Manager will focus on retaining and growing customer relationships. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Essential Job Duties Build and maintain relationships with clients, understanding their needs and serving as primary point of contact for day-to-day operational item, whether they are due to product challenges, gaps or changes withing the industry or local market Ensure client retention through delivery of exceptional service and support Assist with challenging client requests or issue escalations as needed, working closely with appropriate teams to mitigate system issues and seek resolution Uncover the true business needs, pain points, and challenges that clients are facing, and understand the client's organizational landscape Ensure the timely and successful delivery of solutions according to customer needs and objectives, meeting and exceeding agreed-upon customer satisfaction goals Partner cross-functionally with product to ensure the continued success of clients and provide insightful feedback from client interactions to leadership Maintain weekly communication with assigned clients and document health of clients in weekly status reporting and quarterly client reviews Regularly travel to client sites, conferences, and industry events to represent the company, engage with stakeholders, and ensure the successful execution of projects and business objectives Lead tailored product demonstrations to show the value of additional HHAeXchange solutions Remain updated on industry knowledge, risks and opportunities and build expertise in HHAeXchange's products and offerings Develop trusted advisor relationships with key accounts, customer stakeholders, offering on-site guidance as required Collaborate with sales team to identify and grow opportunities within market Address gaps in implementation, services, support and or/client needs Manage a set of KPIs to drive increased customer satisfaction including support metrics, turnaround times, ticket backlog volumes, etc. Other Job Duties Other duties as assigned by supervisor or HHAeXchange leader Travel Requirements Travel 10-25%, including overnight travel Required Education, Experience, Certifications and Skills Bachelor's degree required 3+ years of client service experience required Experience with healthcare /homecare industry preferred and/or experience with SaaS platforms/operational software preferred Experience with a partner ecosystem preferred Excellent verbal, written, and interpersonal communication skills Strong client relationship management skills with the ability to creatively solve problems to meet client needs Collaborative and self-motivated, with the ability to work independently in a dynamic, fast-paced environment Detail-oriented with the ability to complete tasks thoroughly, accurately, and in a timely manner Strong organizational, project management, and multitasking skills, with the ability to manage multiple high-priority tasks Ability to effectively manage high-pressure situations and comfortably handle conflict resolution scenarios Proficiency in Salesforce and MS Office Suite Negotiation skills at all management levels with a high measure of authority in critical situations Excellent presentation and product demonstration skills, with the ability to engage and work effectively with diverse audiences and stakeholders Strong problem-solving and analytical skills Demonstrated understanding of the healthcare industry, with specific understanding of home-based care preferred Passion for customer satisfaction with a great desire to succeed The base salary range for this US-based, full-time, and exempt position is $95,000 - $105,000 not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs. HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns. About the Role: Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns. About the Role: Customer Success Managers are responsible for maximizing digital implementation, usage, retention, and expansion of Wiley's digital solutions. Working closely with their DLE or Account Manager, the Customer Success Managers bring their expertise to provide a range of services to customers including developing successful course implementation solutions, training, course fulfillment/setup, monitoring course usage, and trends, and driving digital conversions and account expansions. The Customer Success Manager is responsible for reconfirming existing business with faculty and guaranteeing increased platform retention. The Customer Success Manager will be a key resource in delivering Wiley's commitment to exceptional customer advising, support, retention, and expansion of digital usage in their territory. They will work with existing and new customers to create and implement their digital solutions. They will work with their DLE or AM partner to expand their digital footprint. Job Responsibilities: * Responsible for reconfirming and retaining current customers while expanding digital usage at installed base accounts. * Responsible for assisting faculty in implementing and integrating Wiley's digital solutions. * Consult with instructors on implementation and curriculum design. Execute individual and departmental training plans. * Collaborate with DLE/Account Manager to review the status of opportunities, existing business, and expansion opportunities. Partner with DLE/AM to identify priority customers and participate in effective retention strategies to reduce digital churn and ensure a superior experience for our installed customers. Carve out separate retention strategies for priority accounts/adoptions vs. all other adoptions. * Drive and support pilots across the territory with follow-up, surveys, assistance with the platform, and questions. Assist AM with converting the pilot to an adoption. * Collaborate with DLE/AM partner weekly or biweekly on adoption strategies to effect expansion and digital penetration. * Proactively follow up with customers to ensure a positive experience using Wiley products and promote new features and functionality specific to their user experience. * Conduct re-training with key customers to ensure all large adoption customers are "power users." * Provide deep integration support on various LMS / LTI implementations. * Provide regular account and adoption intelligence in SFDC after working with customers. Confirm/Update Inclusive Access (IA) readoption Opps in SFDC for enrollment, Won/Lost stage, instructors contact info on IA adoptions. Maintain Bookstore communication and relationships to obtain IA adoption details, IA processes, and work order details. * Analyze and drive digital usage data via activations reports for priority adoptions after back-to-school period ends. * Review Vendor reports at specific times during the season for IA courseware adoptions, confirm with bookstore or instructor if additional information is needed, review and update opp in SFDC, Set to IA in CAP. Follow up on non-responders of IA confirmations at the end of each season. Qualifications: * Undergraduate degree * 2-4 years of relevant work experience in a similar function * Previous customer service, sales support and tech product support exposure * Able to lead effective presentations to internal and external customers, in both large groups and one-on-one settings. * User experience knowledge with a CRM platform, preferably Salesforce * Strong written and verbal communication skills * Excellent organization and time management skills * Ability to learn and apply technical expertise with new and existing platforms. * Strong skill set to train and implement digital solutions. * Self-starter with the ability to maximize time and generate high ROI by leveraging strong listening skills to understand and execute digital solutions. * Adaptable: can navigate complex sales processes with multiple decision makers About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact ******************* for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 0 USD to 0 USD #LI-KW1