Customer success manager jobs in New Jersey

HPS, Inc., a leader in seal design and supply, is seeking a Strategic Sales Specialist. Solving technical problems, delivering the best solutions, and providing excellent customer service is a top priority for our organization. We offer competitive wages, paid time off, company holidays, a comprehensive benefits package, and a department-wide, uncapped, quarterly commission program. Founded in 1975, HPS Inc. is a family-owned business, staffed by a team of professionals in a collaborative environment. If you are an outgoing, energetic salesperson looking to utilize your technical skills to identify and solve customer issues, reach out today! Why Choose HPS, Inc.? HPS, Inc. recognizes that a well-rounded, fulfilled team member knows their value, purpose, and is given the opportunity to make a difference with their work. We value work-life balance through generous paid time off, company-wide breaks during paid holidays, and the belief that great work happens at work. HPS feeds employees' minds with specialized paid training and tuition reimbursement benefits after applicable waiting periods, and their bodies with our legendary “Bagel Fridays” and unlimited snacks and drinks throughout the office and warehouse. Performance Overview: At HPS, the Customer Success Account Manager (CSAM) plays a critical role in building long-term customer partnerships, driving account growth, and ensuring operational excellence. CSAMs serve as trusted advisors and primary points of contact for their accounts, managing retention, performance, and customer satisfaction while representing the voice of the customer across the organization. Core Responsibilities: Customer Retention & Success Maintain a 95% customer retention rate across assigned accounts. Conduct Quarterly Business Reviews (QBRs) with all accounts to align on performance, goals, and opportunities. Lead Monthly Business Reviews (MBRs) for Tier 1 accounts to provide deeper insights and foster executive alignment. Ensure yearly reviews are completed for all accounts across tiers to reinforce trust and highlight value delivery. Track and communicate customer health through metrics such as on-time delivery rates and service performance. Issue Resolution & Escalation Serve as the Account Manager of record when issues arise-leading resolution efforts and ensuring goal resolution within 7 days. Act as the representative of accounts internally, pulling in all necessary HPS stakeholders (operations, engineering, supply chain, sales) to resolve challenges quickly and effectively. Proactively identify potential risks to customer satisfaction and implement preventative measures. Business Growth & Value Creation Identify opportunities to expand business within accounts by analyzing customer trends, usage, and growth levers. Deliver data-driven insights, recommend tailored solutions, and highlight value-add opportunities unique to each customer. Build long-term account strategies to strengthen customer partnerships and support revenue growth. Relationship Management Develop strong, trust-based relationships with customer contacts at all levels, positioning HPS as a strategic partner. Act as a customer advocate internally, ensuring their needs are prioritized and represented across departments. Professional Growth & Expertise Successfully complete and test out of all company training, demonstrating ongoing ownership of personal development. Actively “learn and be curious” by expanding knowledge of HPS seals, their components, and applications-becoming a Subject Matter Expert (SME) in product knowledge. Share product and industry insights with customers to build confidence in HPS as a solutions provider. Please note: This is an individual contributor role, and not one that manages people. The ideal candidate is: Able to work independently and collaboratively in a fast-paced, dynamic environment while remaining meticulous, highly accurate, and always maintaining a professional demeanor. Able to build and maintain strong customer relationships. Experienced in project management, as customer onboarding, account planning, issue resolution, customer success initiatives, cross-functional collaboration, and data analysis and reporting are crucial to success in this role. Able to understand products that are technical in nature and effectively communicate technical concepts to technical and non-technical audiences. Solution-driven, as the Customer Success Specialist is not only resolving immediate issues but contributing to long-term customer satisfaction and retention to ultimately drive business growth and success. Flexible and adaptable which enables the Customer Success Manager to navigate the complexities of client relationships, industry dynamics, and team collaboration to ultimately contribute to the success of both the customer and the company. Requirements: Minimum 3-5 years of experience in customer success, account management, or related role, preferably in the industrial machinery/parts distribution, manufacturing, or design sector. Bachelor's degree in business, marketing, communications, or related field. Proficient in Microsoft 365 (Excel, PowerPoint, etc.), Microsoft Business Central and experience working with a CRM tool, preferably Salesforce. Ability to pass pre-employment screening, which includes a drug test and a background check. Ability to work first shift: 8:30am - 5:00pm EST Monday-Friday. Limited hybrid work arrangement available. Ability to work independently, while keeping deliverables and deadlines top of mind for multiple accounts while maintaining trusted relationships. Ability to understand customer needs, negotiate costs and services, and deliver client-focused solutions. Ability to prepare and present QBRs Must have excellent written and verbal communication skills (English) with the ability to build rapport and trust with customers. Must be legally authorized to work in the U.S. and will not require sponsorship. Travel: Likely 1x/quarter but as much as 1x/month. HPS Inc. offers: Competitive wages dependent upon experience and additional pay increases on an annual basis Comprehensive benefits package to include medical, Rx, dental, vision, STD, LTD, 401K and HSA Quarterly bonus (depending on meeting sales targets) Training and Tuition Reimbursement benefits Company paid holidays Paid time off beginning at 15 days/ year (prorated in year 1) Join us: If you are an outgoing, solution-seeking customer advocate looking to utilize your consultative and nurturing approach to drive customer success, we want to hear from you. Apply now and become part of the HPS, Inc. Team!

Role As a Technical Customer Success Manager, you will serve as a strategic partner to our customers, helping them unlock the full value of our platform. You'll own the customer experience end-to-end-guiding users through onboarding, driving adoption, and supporting long-term retention and growth. Success in this role requires combining deep construction scheduling expertise with excellent customer relationship skills. This is a highly technical position that requires hands-on experience with CPM scheduling software and a solid understanding of construction project management workflows. You'll work closely with customers to refine their scheduling processes, lead pilot projects and proof-of-concepts (POCs) and offer strategic guidance on best practices. You'll also collaborate closely with sales, product, and engineering teams, ensuring customer feedback directly informs product enhancements and new features. Key Responsibilities Customer Onboarding & Adoption: Lead hands-on onboarding sessions and ensure customers are set up for long-term success from day one. Relationship Management: Build and maintain strong relationships with key stakeholders to promote engagement and retention. Technical Training & Guidance: Provide expert support on construction scheduling best practices, especially for teams transitioning from tools like Oracle Primavera P6 or Microsoft Project. Pilot & POC Leadership: Manage and support customer pilots and POCs, helping organizations evaluate and realize the platform's value. Retention & Expansion: Identify upsell and cross-sell opportunities and partner with sales to drive account growth. Customer Advocacy: Act as the customer's voice, communicating insights and feature requests to product and engineering. Support & Troubleshooting: Assist customers with technical challenges and coordinate with internal teams to ensure fast resolution. Data-Driven Oversight: Monitor customer usage and engagement data to proactively surface risks and opportunities for optimization. What We're Looking For 5+ years of experience in construction project management (PM, Superintendent, or Project Engineer roles). Deep knowledge of CPM scheduling and construction workflows. Hands-on experience with CPM scheduling tools such as Oracle Primavera P6, Microsoft Project, or similar platforms. Experience with data center construction (preferred). Track record of driving customer satisfaction, retention, and account expansion. Experience managing customer pilots and POCs. Strong troubleshooting skills with the ability to provide clear, actionable technical solutions. Bachelor's degree in Construction Management or Civil Engineering, or equivalent experience. Excellent written and verbal communication skills with the ability to simplify complex concepts. Strong relationship-building skills across both technical and non-technical audiences. Ability to work independently in a remote environment while collaborating effectively with cross-functional teams. Willingness to travel up to 30%. Compensation $125,000-$140,000 per year

Customer Service Manager - Direct Hire Compensation: $80,000-$100,000 + 5% Bonus Reports To: Executive Vice President Schedule & Benefits: Hours: 8:30 AM-5:00 PM, fully onsite Benefits: Competitive health insurance, 401k with 3% match, and 3 weeks PTO Job Description: Customer Service Manager The Customer Service Manager will lead the customer service function, ensuring efficient order processing, strong communication with retail partners, and proactive issue resolution. This role supports Sales, Production, and Logistics while driving customer experience standards and team performance. Key Responsibilities Customer Interaction & Order Management Maintain daily communication with customers, brokers, sales reps, and major retail partners Process customer orders via ERP and EDI platforms; ensure accurate EDI mapping and transmission Manage retailer-specific requirements (routing guides, portals, labeling, compliance documents) Prepare internal documentation for orders, promotions, samples, and special programs Coordinate with Production Planning and Warehouse to meet order deadlines and promotional commitments Ensure timely and compliant deliveries to all accounts Customer Service Operations Oversee customer complaints, including chargebacks, deductions, compliance issues, and EDI errors Work cross-functionally to resolve issues impacting fulfillment and service levels Provide backup coverage for customer service team members as needed Develop and maintain customer service procedures, tools, and best practices Leadership & Team Development Lead, coach, and support the customer service team Set KPIs including fill rate, on-time delivery, EDI accuracy, and retailer scorecard performance Promote a culture of accountability, communication, and customer focus Cross-functional Support Partner with Sales on promotional planning, inventory availability, and retailer requirements Assist with pricing updates, seasonal programs, and promotional execution Provide leadership reporting, scorecards, and performance updates Qualifications & Skills Bachelor's degree in Business Administration or related field 3-5+ years of customer service management in manufacturing, distribution, or CPG Strong ERP/EDI knowledge; SPS Commerce experience strongly preferred Strong understanding of retailer compliance, portals, routing guides, and chargeback management Excellent communication, leadership, and problem-solving skills Ability to thrive in a fast-paced, retail-driven environment with strong attention to detail Interview Process Round 1: Virtual or onsite with HR Round 2: Virtual or onsite with senior leadership

The General Manager (GM) is responsible for managing the sales and order fulfillment processes and teams at assigned branch location. This includes overall strategic planning and execution of sales and order fulfillment functions to assure the company's continued growth and profitability with specific emphasis on sales growth, process improvement, customer satisfaction, cost of quality, and people development. Responsible for P & L, balance sheet, and cash flow. Responsible to lead members of management effectively to deliver total customer satisfaction, company profitability, and market share growth. Responsibilities/Accountabilities include the following but are not limited to: Responsible for the successful execution of Pella Corporation's imperatives: Market share Growth, Profitability, and Customer Satisfaction. Responsible for the hiring, training, professional development, results accountability, and leadership of key managers which may include Sales Manager(s), Operations Manager, Installation Manager, and Service Manager ensuring the fulfillment of branch objectives. Provides training, coaching, and/or workload adjustments as necessary. Responsible to deliver sales, growth, and profitability goals for each segment. Directs management team to drive appropriate goals for individuals and departments. Interprets market research in order to gain understanding of customer trends and competitor offering. Collects local market intelligence when possible to provide to Sales Subsidiary leadership. Collaborates with marketing to successfully implement marketing plans based on market knowledge and sales goals. Recommends creative selling techniques and order fulfillment processes based on market and product knowledge. Develops and maintains an adequate understanding of Pella products, systems and sales processes in order to direct others, identify and maximize opportunities to meet customer needs, and grow the business through daily dispositions with direct reports and/or customers. Responsible for planning and managing segment budgets (expense and capital). Responsible for reviewing monthly performance with management team, identifying successes and opportunities, and gathering and submitting accurate forecast information. Ensures efficiency and accuracy of revenue and cost measurement and analysis, strategic cost and revenue planning, discounting strategies, and overall profitability of the branch. Advises managers on escalated customer disputes or employee issues. Steps in if needed to resolve significant disputes. Champions continuous improvement efforts. Responsible for the overall selling effectiveness of each segment and adherence to the Sales Manager Playbooks. Coordinates communication and integration between the management team, functional areas, customers, other Sales Subsidiaries and Pella Corporation. Responsible for the identification, development and implementation of local processes and procedures that supports total customer satisfaction, both internally and externally Implements and enforces Company and Department policies when applicable. Fosters integration and integrity throughout the entire organization. Work with other members of management to instill and promote Pella's Culture Manifesto in all facets of the business. Build a high-performance team capable of delivering results year after year. Encourage an energetic, fun sales environment that drives collaboration and spirit of winning. Skills/Knowledge: Must be able to attract, coach, and develop talent Must have outstanding problem-solving skills and the ability to demonstrate a high level of responsiveness towards urgent customer issues Ability to make timely decisions in ambiguous situations. Connects dots quickly and can foresee consequences of decisions. Must exhibit superior communication skills and the ability to maintain professionalism in times of great adversity and pressure Works collaboratively and creates a sense of trust and reliability with internal team and customers Demonstrates a strong work ethic and flexibility towards the needs of the business Leverage the expertise of other internal team members as appropriate Ability to think strategically and champion change and innovation within the organization Strong business acumen and experience with both sales and operations Proficiency with Microsoft Office, smart devices, and the ability to learn proprietary software programs and applications QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education And/or Experience Bachelor's degree from four-year college or university; or seven to ten years related experience and/or training, or equivalent combination of education and experience. Language And Communication Skills Excellent verbal and written English language skills are required as well as good public relations, public speaking, instructional/teaching, and customer service skills. Ability to read, interpret, understand and explain documents such as company policies and benefits. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from employees, managers, co-workers, agents, customers, and the general public. Must be able to listen, assess and diagnose hidden meanings, and empathize. Must be able to resolve conflict in the best interests of the business and our customers. Must display excellent phone and email etiquette, and the ability to communicate in a professional manner. Must be able to make eye contact and present appropriate persona for the situation when interacting with fellow employees or waiting on a customer/visitor in person on a regular and consistent basis. Professional Skills Must be a humble team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, have a good attitude, be self-disciplined, and self-motivated. Must be a strong leader with a demonstrated ability to follow projects through to completion. Attention to administrative detail is required. Must be articulate, able to give clear instructions, demonstrate organizational skills, and meet reasonable deadlines. Must be able to maintain strict confidence with regards to sensitive and protected personnel/confidential information. Must be able to gain trust, respect, and confidence of employees and managers. Must be able to hold firm when necessary, provide constructive feedback, and compromise when called for. Must present in a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customer and visitors. Mathematical And Reasoning Skills Must have ability to understand and communicate basic math associated with operational costs and/or revenue. Must have the ability to interpret financial reports and commonly used company performance reporting methods. Must have ability to solve practical problems without close supervision. Must be able to determine appropriate resolution in dealing with employee concerns and questions and set appropriate boundaries. Must possess good thought processes, problem-solving skills, and investigative theory. Must be able to use sound judgment and make objective decisions in the company's best interest at all times. Must be able to demonstrate ability to synthesize people and events, problem solve, and engage individuals in effective conversation. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel, especially with use of the phone and computer. The employee frequently is required to reach with hands and arms and talk or hear especially in use of the telephone and meetings. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The employee may occasionally lift and or move up to 25 lbs. Specific vision abilities required by this job include close vision, and ability to adjust focus to read written company forms, correspondence, policies, brochures, state/local/federal employment law manuals, and other documents and reading materials as well as the computer. Must be available to work outside a "normal" work week (overtime) as necessary, including evenings and weekends. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. Primary work location will be the designated at the time of hire. The employee will be required to enter the company's warehouse located at same address or other locations on a regular basis. There may be occasions whereby work locations will include Trade shows or other showroom locations. There may also be occasions when the employee will be expected/able to perform duties at home such as reading professional and/or research materials, making and accepting phone calls, composition of forms, correspondence, reports, etc. on the computer. The noise level in the work environment is usually low to moderate in Administrative office and moderate in the warehouse.

Travel - up to 40% Seeking an Engagement Manager that will be responsible for designing security platforms, applications, and tools to deliver against the customer Infosec strategy and programs. The candidate would come with a thorough understanding of the security threat landscape, significant risks, technical developments and directions. The candidate would also possess knowledge of key security domains MDR, VM, GRC tools, Network security, IAM, OT Security, Cloud security, etc. Responsibilities Include: Definition and ongoing curation of architecture documentation for security platforms and applications: producing architecture blueprints, HLDs and LLDs as required. Contribute to the procurement cycle (RFI/RFP) of cybersecurity services and technology as needed. Work closely with customer / internal enterprise architects, solution architects, technical architects and other senior IT colleagues to conceptualize security transformation roadmaps and designs. Provide security solutions team with Cyber Security focused technical consultancy as well as define and curate supporting content to both educate and enable solutions teams in coming up with the right security solutions. Conduct workshops with customers, technology partners and industry analysts on forward looking views and thought leadership. Conduct research into security technical platforms, services, market trends and evaluate capabilities. Compare security technology products and design ‘fit for purpose' solutions. Qualifications: 13+ years of relevant experience IT related graduation with preferrable specialization in Cyber Security Experience in Manufacturing Industry and OT/IoT Security will be value-add. Relevant certifications such as CISSP, CISM or IAM product related certifications. Certifications like Associate CISO / C-CISO will be a plus Training or certifications on OT Security Strong interpersonal skills are essential, must be able to operate and communicate effectively at all C levels. Familiarity with patterns, practices and frameworks of Enterprise security architecture particularly technical design assurance. Proven experience in supporting sales and solutioning. Knowledge of industry standards and compliances in security - NIST, NIS2, ISA/IEC 62443, etc.

About the Company AnA Sourcing, LLC is a woman-owned, minority-owned small business dedicated and specializing in the sales of Industrial, Safety and MRO (Maintenance, Repair & Operations) items across a broad and distinguished government customer base. Since our inception in 1990, we have provided value and service to both federal and local government agencies, prime contractors, OEMs (original equipment manufacturer), and other commercial businesses. The cornerstone to our longevity and success is the steadfast belief in outstanding customer service and professionalism throughout the sales process. From the ease of quoting to your receipt of goods. Job Brief We are looking for an experienced Sales Account Manager to join our Sales Department. You will act as a liaison between our sales team and our clients, ensuring customer satisfaction. As a Sales Account Manager, you will work with government agencies and prime contractors to help supply the items and materials needed to complete their projects. This will be achieved by working with these companies to become a supplier and completing bid opportunities. In this role, you should showcase excellent communication and negotiation skills. You should also act proactively to address clients' needs and facilitate the sales process from beginning to end. This is an inside sales position working in an office setting. Ultimately, you should contribute to an increase in sales and maintain our company-client relationships at a high standard. Hours are 8:00 am to 5:00 pm with an hour lunch. Salary will be between $40,000 - $50,000 plus commission and bonuses. Potential annual income can range between $80,000 to $150,000. *This is an in-office position* Responsibilities Manage key government accounts Act as the point of contact for clients Prospect for new business by cold calling potential customers. Resolve problems and handle complaints in a timely manner Identify new potential customers Provide quotes to customers Keep track of current orders and backorders Establish best practices Monitor and report on sales performance analytics Suggest innovative ideas to increase sales and improve customer experience Benefits - 401(k) with Company Match - Health Insurance - Paid Time Off - Fitness Reimbursement Program

About the Company ServiceMaster Cleaning and Restoration by Replacements has been family-owned and operated since 1983. Based in Neptune, NJ, we're proud to serve the very communities where we live and raise our families. With over 20 years of experience in flood, fire, and disaster restoration-including during major events like Hurricane Sandy-our certified team specializes in residential and commercial cleanup, including water and sewer damage, fire and smoke mitigation, and mold remediation. As an IICRC-certified provider, we're committed to delivering the highest quality restoration and cleaning services in Monmouth County and beyond. Job Summary This is a hands-on, client-facing sales role ideal for someone who thrives in a dynamic environment and enjoys building lasting relationships. You'll work directly with our owner and collaborate closely with our project and office managers. If you have a background in restoration, construction, or mitigation sales-and you're ready to join a team where your work has real impact-this is your opportunity. Responsibilities Develop and execute sales strategies to grow business across residential and commercial restoration and mitigation services Manage and grow client relationships through excellent communication and service Maintain and update CRM systems with lead and customer data Collaborate with internal teams to ensure client expectations are met or exceeded Potentially oversee and mentor future sales team members as the company scales Represent the company at industry events or networking opportunities to generate new leads Required Qualifications 3+ years of sales experience in restoration, mitigation, construction, or a similar field Strong communication and interpersonal skills Proficiency in Microsoft Office (Outlook, Word, Excel) Experience using CRM tools Ability to work in-office Monday through Friday (Remote work may be considered after 1 year of successful performance) Preferred Qualifications Prior experience in a Sales Manager or team lead role Bachelor's degree or equivalent experience in Business, Sales, or a related field Workplace Logistics Location: Neptune, New Jersey Work Type: Full-time, on-site (remote work considered after 1 year) Compensation & Benefits Salary: Competitive and based on experience Bonuses: Performance-based bonuses available Why Join Us? This is more than just a sales job-it's a chance to be part of a trusted, community-focused company with deep roots in Monmouth County. As a smaller business with a strong local presence, you'll have a direct line to leadership, and the opportunity to grow with the company. If you take pride in your work, communicate clearly, and are excited to help clients in times of real need, we'd love to connect.

My client is seeking a Sales Account Manager in the Pennsauken, NJ area.We are looking for a Sales person to farm our existing client database offering additional products or expanding to additional locations within multi state clients. COMPENSATION: $65,000 - $75,000 base salary + quarterly commissions LOCATION: Pennsauken, NJ SCHEDULE: 4x10 hour days (Monday -Thursday) - No Fridays! (Other than incoming calls, this is a Sales position) MUST HAVE: High school diploma or equivalent; college degree preferred MUST HAVE: 3+ years of proven experience in customer service or a related field STRONGLY PREFERRED: High School and college athletes ready to bring that drive to their professional lives RESPONSIBILITIES: - We are seeking a motivated Sales Representative to grow revenue by expanding relationships with existing clients. This role focuses on identifying opportunities within current accounts-such as additional locations or complementary product needs-rather than cold-calling new businesses. The ideal candidate will be proactive, consultative, and skilled at uncovering client needs to deliver tailored solutions - Manage and nurture relationships with existing customers to ensure satisfaction and retention Identify opportunities for additional product sales within current accounts, including new locations or departments - Conduct regular account reviews to understand client needs and recommend solutions - Collaborate with internal teams to ensure timely delivery and exceptional customer service - Maintain accurate records of interactions, opportunities, and sales activities in CRM - Achieve or exceed sales targets and performance metrics - Proven experience in B2B sales, account management, or related field - Strong communication and relationship-building skills - Ability to identify growth opportunities within existing accounts - Self-motivated with excellent organizational skills EDUCATION AND EXPERIENCE: - High school diploma or equivalent; college degree preferred - 3+ years of proven experience in customer service or a related field - High School and college athletes ready to bring that drive to their professional lives please apply - Proven experience in B2B sales, account management, or related field - Strong communication and relationship-building skills - Ability to identify growth opportunities within existing accounts - Self-motivated with excellent organizational skills Benefits: - Competitive salary - Health, dental, and vision insurance - 401k Profit Sharing Plan - Paid time off and holidays - Collaborative and inclusive work environment #JDP

Personal Lines Advisor Compensation: $75,000-$80,000 annually + Bonus Opportunity Work Setup: Onsite, Monday-Friday, 8:00 AM - 4:30 PM (Allentown, PA (Training) → Transition to Nazareth, PA Office post training) Avenica partners with a longstanding, people-first insurance organization that has been helping individuals, families, and businesses protect what matters most for over 65 years. This team is known for its exceptional customer service, commitment to education, and dedication to building long-term relationships-not just selling policies. This is an opportunity to join a trusted and community-focused insurance agency as a Personal Lines Advisor. You'll be responsible for servicing existing clients, managing renewals, and helping clients navigate their personal insurance needs with clarity and confidence. How You'll Drive Impact As a Personal Lines Advisor, you'll play a key role in maintaining strong client relationships and ensuring every policyholder feels informed, protected, and valued. You'll manage renewals and rewrites, handle client requests, and identify opportunities to add value through additional coverage or savings. Key Responsibilities: Handle existing clients' processes, renewals, and rewrites with accuracy and care. Provide exceptional in-house customer service and respond promptly to client inquiries. Educate clients on coverage options, technology tools, and ease of doing business. Review renewal policies for accuracy and rate changes; research savings alternatives if renewal increases exceed 15%. Identify opportunities for cross-sells and up-sells and coordinate with the Personal Insurance Producer. Maintain accurate records in AMS360; document all client communications and carrier interactions. Assemble applications, appraisals, and required materials for policy issuance. Monitor renewals, cancellations, and reinstatements to ensure seamless client service. Process and document mail, downloads, and policy updates daily per agency standards. Follow agency E&O guidelines and maintain orderly, up-to-date electronic files. Support special projects or process improvement initiatives as assigned by management. About You You're a relationship builder and problem solver who takes pride in delivering an exceptional client experience. You value accuracy, communication, and professionalism, and you're looking for a long-term opportunity to grow within a respected insurance organization. Qualifications: 3+ years of experience in personal lines insurance or a similar role. Active Property & Casualty License (or willingness to obtain within 45 days of employment). Strong understanding of personal lines underwriting, coverage, and client service. Experience with AMS360 and Microsoft Outlook preferred. Detail-oriented with excellent communication and data-entry skills. Self-starter with strong organizational and follow-up abilities. Why This Opportunity? This position offers the chance to make a meaningful impact while growing your career within an established, supportive organization. You'll work alongside experienced professionals who value mentorship, collaboration, and community involvement. Benefits Include: Competitive salary with bonus potential. Health, dental, and life insurance. 401(k) with company match. Paid holidays, vacation, and sick time. Company-sponsored outings and team gatherings. Support for licensing and professional development.

Apply here to be considered for our FUTURE Customer Success Manager Openings: Our Talent Acquisition team will be reviewing applicants from this posting to determine if your skills and experience align with our Customer Success Manager role. This review is for Future Hiring for this Hybrid role out of the Florence, NJ area. Please be aware that this role description is a generalized description for our CSM roles and may not have the exact details of the role you could be identified for. Please ensure that you answer our application questions because we will use your answers to help identify you for the right aligned Brand opportunity. If you are identified as a potential fit, one of our recruiters will reach out to set up a call to discuss our future opportunity. Who We Are: We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are. We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you. Cart.com Fast Facts: 6,000+ customers worldwide 1,600+ employees globally 14 warehouses nationwide, totaling over 8 million square feet of space Our software lists $10+ trillion in product value across channels Our digital and physical operations support $8+ billion in Gross Merchandise Value Our values: Cart.com is building a company that is committed to living out these 6 core values: Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. Think beyond the box: “We've always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. Remember to be human: We work hard, but we leave room for the people, places and things that we love Applicants need to be able to be hybrid out of the Florence, NJ area. The Role: Cart.com is hiring a Client Success Manager (CSM). Our dedicated team of client success managers bridge the gap between our clients and our operations, tech, and sales teams to deliver a seamless experience. The right CSM not only advocates for our clients but also helps them maximize their partnership with Cart.com, ensuring mutual success and satisfaction. The ideal candidate excels in listening, communicating, and troubleshooting while prioritizing tasks efficiently in a fast-paced, dynamic environment. They're adept at building strong relationships, using data to drive decisions, and staying organized amidst evolving priorities. If the thought of handling customer feedback or navigating change overwhelms you, this role will not be the right fit. What You'll Do: Develop and execute a strategic account plan for each assigned client, focusing on business outcomes and measurable results. Utilize metrics, KPIs, and data analysis to monitor customer satisfaction, retention, and contract compliance. Collaborate closely with product support, operations, and implementation teams to resolve issues and ensure smooth onboarding and integration processes. Set and manage clear, measurable expectations for both clients and internal teams. Deliver daily/weekly/monthly required reports to the clients as outlined in their contractual statements of work. Support the client in managing their sku/product catalog, as well as inbound and outbound deliveries. Proactively monitor contract adherence to maintain compliance and client satisfaction. Manage the implementation of new programs and services in a timely and cost-effective manner. Who You Are: You have a basic to intermediate understanding of eCommerce and fulfillment environments and are eager to expand your expertise. You excel at relationship management, with strong empathy for customer challenges and a focus on creating positive experiences. You're an Active Listener, capable of accurately interpreting and responding to client needs and concerns. You bring a high level of technical proficiency, easily explaining complex processes or products to non-technical stakeholders. You're a resourceful problem solver, leveraging analytical thinking to develop innovative, client-focused solutions. You possess strong project management skills and have a proven ability to juggle multiple priorities. You drive decisions through data analysis, ensuring an evidence-based approach to problem-solving and client success. You pride yourself on being detail-oriented with a strong sense of urgency, and thrive in environments that require quick responses. What You've Done: 3+ years of experience in Customer Success, Account Management, or a related field, with a proven track record of managing accounts and driving customer satisfaction. You've developed and executed strategic account plans, resulting in measurable business outcomes. Demonstrated ability to manage confidential information with discretion and professionalism. You have successfully worked across multiple teams (e.g., product, operations, sales) to guide the client journey. You have experience in eCommerce, logistics, or fulfillment. You are willing to travel up to 25% as needed. Nice to Haves: Experience working with Order Management Systems (OMS) and Warehouse Management Systems (WMS). Experience in project management, having led or contributed to large client projects. Prior experience in business development, expanding client accounts and fostering long-term partnerships. Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants. Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description Want to join an expanding company in one of the world's fastest-growing industries? GENLED Brands is a global LED manufacturer with factories on three continents, producing architectural and signage lighting solutions sold in 66 countries. And we need a meticulous, proactive and resourceful full-time Customer Success Manager to join our team in East Rutherford, NJ. GENLED Brands is comprised of AgiLight, established in 2003, and Acolyte, which opened in 2009. GENLED Brands has invested heavily in new equipment and facilities. Now it's time for us to make a similar investment in people. Join a highly motivated, dedicated and friendly team with lots of advancement opportunities around the globe as we strive to provide our customers with a best-in-class experience. Responsibilities: Join a dynamic team as a Customer Success Manager, fostering client relationships and ensuring satisfaction in the LED lighting industry. Develop and present comprehensive reports and findings for executive-level meetings and quarterly business reviews. Oversee daily customer service operations, ensuring seamless interactions across email, phone and online platforms. Handle escalated customer concerns and resolve issues with professionalism and efficiency Work closely with the sales team to assist customers and help drive conversations. Train and supervise customer service representatives, fostering a supportive and high-performing team. Collaborate with logistics and warehouse teams to ensure smooth order fulfillment and delivery processes. Utilize customer service software such as Great Plains and Asana. Manage a portfolio of clients, addressing inquiries and providing tailored solutions to enhance their experience and retention. Collaborate with internal teams to streamline processes and deliver exceptional service to clients. Contribute to a fast-paced, innovative environment, driving customer satisfaction and organizational growth. Address complex client challenges and provide strategic solutions. Requirements: Associate's degree in business or relevant discipline with a minimum of 2 years of Customer Service Management and Sales Operations experience. Proven track record (knowledge of LED signage or LED architectural lighting industry is a plus) Working knowledge of Microsoft Dynamics Self-motivated, able to independently manage various activities with minimal supervision. Customer-oriented mindset Excellent communication, listening and collaboration skills with a problem-solving mindset. This position is subject to background checks. Benefits: Competitive compensation (based on experience) Comprehensive medical, dental and vision insurance Employer-paid life insurance 401(k) employer contribution Paid time off and holidays Dynamic work environment Opportunity for advancement Salary: 75k - 90k

Job DescriptionDescription: The Customer Success Manager is responsible for growing and adding a book of businesses by developing and nurturing the relationship between the Company's existing and new clients. This position will be a subject matter expert on the client organization and client structure. This position requires organizational skills, attention to detail, and impactful interpersonal skills both within and outside the organization. Ideally candidates are located near our NJ or NY offices but we are also open to facilities professionals located in other geographies. Job Responsibilities: • Negotiate contracts and close agreements to maximize profit. • Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors with assigned clients. • Take ownership of the designated client accounts, managing a ‘book of business' through their SLAs (Service Level Agreements), RFIs (Request for Information), and RFPs (Request for Proposals) processes and requirements. • Understand, interpret, and accommodate varied KPIs (Key Performance Indicators) as dictated by the designated clients. • Consistently review designated existing client accounts, identifying opportunities for new business ventures and upselling services to better serve their needs and exceed sales quotas. • Ensure the timely and successful delivery of our solutions according to customer needs and objectives. • Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. • Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts) and prepare reports on account status. • Other duties as required or assigned. • Assist with high-severity requests or issue escalations as needed. Proficiencies: • Strong organizational skills • Attention to detail • Possess friendly and positive disposition • Adaptable and able to work in a fast-paced environment. • Ability to manage multiple projects at a time • Display effective communication skills • Negotiation skills Requirements: Supervisory Requirements: This position does not have direct-report supervisory responsibility but does serve as a coach and mentor within the Account team as well as for other positions within the company. Education/Experience: • College Diploma with three years' experience in project management, time management, and people management or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities to qualify. • Customer service experience, preferably in a retail, restaurant, or related environment. • Facilities management experience and familiarity with construction trade & processes, preferably in a retail or restaurant environment • To perform this job successfully, an individual should have basic skills in a work management system, proficiency in MS Office skills, and the willingness to expand their knowledge. Work Environment/Physical & Visual Demands: • This is a full-time position with 40 hours of work or more per week. Days and hours are typically within standard business hours, Monday through Friday from 8:30 a.m. to 5:00 p.m. EST. Though this is not an after-hours “on-call” position, availability to answer phone calls after normal business hours and on weekends is required as job duties demand. • This position requires extensive contact with people and local travel up to 10% may be required, based on the needs of the business. • Physical Demands: Speaking, Listening, Writing, Sitting, Keystroke, Crouching, Kneeling, Reaching, Standing, Walking, Pushing, Pulling, Finger movement, Squatting, Grasping, Repetitive Motion, and Sedentary/ Light work, Climbing, requiring lifting up to 20lbs or up to 50lbs with assistance. • Visual Demands: Visual acuity to perform activities such as viewing a computer terminal and reading. • Environment Conditions: This position is subject to sufficient noise with an indoor environmental condition; protected from weather conditions, but not necessarily from temperature changes

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns. About the Role: Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns. About the Role: Customer Success Managers are responsible for maximizing digital implementation, usage, retention, and expansion of Wiley's digital solutions. Working closely with their DLE or Account Manager, the Customer Success Managers bring their expertise to provide a range of services to customers including developing successful course implementation solutions, training, course fulfillment/setup, monitoring course usage, and trends, and driving digital conversions and account expansions. The Customer Success Manager is responsible for reconfirming existing business with faculty and guaranteeing increased platform retention. The Customer Success Manager will be a key resource in delivering Wiley's commitment to exceptional customer advising, support, retention, and expansion of digital usage in their territory. They will work with existing and new customers to create and implement their digital solutions. They will work with their DLE or AM partner to expand their digital footprint. Job Responsibilities: * Responsible for reconfirming and retaining current customers while expanding digital usage at installed base accounts. * Responsible for assisting faculty in implementing and integrating Wiley's digital solutions. * Consult with instructors on implementation and curriculum design. Execute individual and departmental training plans. * Collaborate with DLE/Account Manager to review the status of opportunities, existing business, and expansion opportunities. Partner with DLE/AM to identify priority customers and participate in effective retention strategies to reduce digital churn and ensure a superior experience for our installed customers. Carve out separate retention strategies for priority accounts/adoptions vs. all other adoptions. * Drive and support pilots across the territory with follow-up, surveys, assistance with the platform, and questions. Assist AM with converting the pilot to an adoption. * Collaborate with DLE/AM partner weekly or biweekly on adoption strategies to effect expansion and digital penetration. * Proactively follow up with customers to ensure a positive experience using Wiley products and promote new features and functionality specific to their user experience. * Conduct re-training with key customers to ensure all large adoption customers are "power users." * Provide deep integration support on various LMS / LTI implementations. * Provide regular account and adoption intelligence in SFDC after working with customers. Confirm/Update Inclusive Access (IA) readoption Opps in SFDC for enrollment, Won/Lost stage, instructors contact info on IA adoptions. Maintain Bookstore communication and relationships to obtain IA adoption details, IA processes, and work order details. * Analyze and drive digital usage data via activations reports for priority adoptions after back-to-school period ends. * Review Vendor reports at specific times during the season for IA courseware adoptions, confirm with bookstore or instructor if additional information is needed, review and update opp in SFDC, Set to IA in CAP. Follow up on non-responders of IA confirmations at the end of each season. Qualifications: * Undergraduate degree * 2-4 years of relevant work experience in a similar function * Previous customer service, sales support and tech product support exposure * Able to lead effective presentations to internal and external customers, in both large groups and one-on-one settings. * User experience knowledge with a CRM platform, preferably Salesforce * Strong written and verbal communication skills * Excellent organization and time management skills * Ability to learn and apply technical expertise with new and existing platforms. * Strong skill set to train and implement digital solutions. * Self-starter with the ability to maximize time and generate high ROI by leveraging strong listening skills to understand and execute digital solutions. * Adaptable: can navigate complex sales processes with multiple decision makers About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact ******************* for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 42,000 USD to 60,667 USD #LI-KW1

Job Description About Us ISMG is a global intelligence firm and media powerhouse, leading the way in cybersecurity, enterprise IT, and digital transformation. With 10+ brands, 38 digital media properties, and over 400 premier events annually-ISMG connects a network of over 2M executives, decision-makers, and innovators with the insights and opportunities they need to stay ahead. We're not just evolving-we're accelerating. By continuing to enhance our solution offerings and expand our market reach, we're entering one of the most exciting phases in our company's growth. This is the moment to join us. The Opportunity We're seeking a personable, strategic, and highly organized Customer Success Manager to join our fast-paced Digital Campaigns team. This is a high impact, high volume role where you'll be the primary point of contact for our digital marketing clients-building trust, driving measurable results, and ensuring every campaign is flawlessly executed. You'll be at the center of multiple moving pieces, managing competing priorities with precision, and collaborating across teams to deliver client success at scale. If you thrive in a detail-oriented environment, excel at multitasking, and are energized by creating impact through digital strategy-we'd love to hear from you! What You'll Be Doing Manage a large portfolio of digital campaigns simultaneously, translating client goals into clear strategies and ensuring deadlines and deliverables are consistently met. Serve as the main liaison between clients and internal teams, through proactive communication, personalized support, and a high standard of service. Closely monitor campaign performance, analyze KPIs, and identify and troubleshoot risks quickly-ensuring accuracy and excellence in every client interaction. Drive client growth and retention by identifying upsell and cross-sell opportunities, collaborating with sales to develop strategic account plans. Gather and share client feedback through regular touchpoints, influencing product enhancements and campaign innovation. Collaborate across teams-including sales, marketing ops, and product-to deliver a seamless, high-impact customer experience. What You Bring to the Table Bachelor's degree in Marketing, Communications, Business, or a related field required. 3-5 years of experience in a client-facing Customer Success, Account Management, Client Services, Sales or Customer Service role-ideally within digital marketing, media, or SaaS. Proven ability to manage high volumes of concurrent campaigns with accuracy, organization, and attention to detail. Strong communication skills-written and verbal-with the ability to simplify technical concepts and build trust with diverse stakeholders. Proven analytical and problem-solving skills, with the ability to interpret data, diagnose challenges, and drive strategic solutions. Highly proactive, resourceful, and adaptable-skilled at balancing competing priorities in a fast-paced environment. Hands-on experience executing digital marketing campaigns; familiarity with the technology or information security sector is a strong advantage. ???? Why ISMG? Be part of a global, fast-growing media & intelligence powerhouse at the forefront of cybersecurity & enterprise IT. Collaborate with innovative thinkers & creative professionals who inspire excellence. Make a direct impact on both client success & company growth. Thrive in a supportive culture that values autonomy, innovation, & results. ???? Ready to be part of something bigger? Apply now or visit ISMG.io to learn more! ????Location: Princeton, NJ (on-site, Mon-Fri). ????Compensation: $80K-$95K (dependent on experience level)

Job Details Princeton, NJ - Princeton, NJ New York - New York, NY; Waltham, MA - Waltham, MA $210000.00 - $250000.00 SalaryDescription A member of the Leadership Team, the Principal fulfills a key management role at Trinity. This individual will work as an engagement leader on client projects, a strategic leader on talent/staff management, and an intellectual leader for further expanding the firm's capabilities. More specifically, s/he will be responsible for marketing and branding the team's expertise to create client/project collaboration opportunities. Through developing strong relationships with new and existing clients, s/he will be responsible for exceeding pre-established revenue objectives. The Principal will also fulfill a highly strategic role in support of the firm's success by: identifying innovative initiatives and implementing those; contributing as a strategic business partner to senior management; and developing short and long term goals and spearheading the implementation of related activities. The Principal will have demonstrated expertise and comfort in customer engagement and will play a key leadership role within the Customer Engagement COE which is a growing team within Trinity that uses data, insights and strategy to engage their customers (HCPs, patients, payers) to achieve intended outcomes in Commercial and Medical. Trinity has an industry leading data platform and tools that can accelerate clients' ability to action data by predicting and orchestrating the “next best action/engagement” for both the field and digital channel(s). Combining industry leading data, benchmarking, insights, methods and approaches with orchestration positions Trinity to effectively consult and guide our clients to improved impact using omnichannel strategies. With the support of assigned management and staff, s/he will lead and ensure superb delivery on client proposals and projects. The Principal will create business opportunities in close collaboration with other members of the Leadership Team. Essential Functions Client Development Liaise with leadership and project team to ensure project outputs include strategically sound and actionable recommendations and answers to customer engagement client business questions, both high level and nuanced based on project type Serve as the leadership level contact to lead discussions, oversee all presentations, and ensure thorough project implementations and quality deliveries. Develop and grow business through lead and revenue generation, expansion of team and furthering team capabilities. Source additional business by both effectively managing existing accounts/clients, and securing new accounts/clients. Meet revenue goals individually and through managing project team revenues. Proactively engage staff in business development opportunities as appropriate to assist with and facilitate their growth. Be viewed by the client as Trinity's expert resource, and demonstrate external thought-partner relationship development capability with multiple clients. Company Management / Leadership Provide thought leadership in CE strategy in both client- and non-client-related activities (e.g., external conferences). Support senior management as an innovative thought-leader with self-initiative and commitment to the firm's success. Oversee budgets, exceed revenue goals and maintain expenses to ensure appropriate pricing and budget control. Serve as the subject-matter expert on multiple therapeutic and/or practice areas, both internally and externally. Lead internal and external initiatives that further the firm's status and capabilities. Staff Development / Mentorship Be accountable for overall progression of team members, with particular focus on development of Trinity leadership presence within Customer Engagement internally and externally Lead and manage assigned teams, ensuring excellence in client deliverables and staff progression. Proactively identify development opportunities for staff and supervisors, provide related guidance, and facilitate their success. Be a mentor and guide staff and supervisors on professional growth. Project Management Develop and / or evaluate new business opportunities through the identification of follow-on work and new opportunities to foster the extension of current CE footprint within commercial and medical omnichannel and operations functions. Field RFPs and develop first-pass proposals, primarily on CE and omnichannel opportunities; and as part of broader Trinity commercialization responses Mobilize CE's capabilities to extend to current clients and their relevant counterparts within related functional groups (marketing, market planning, sales, operations, medical, medical affairs, analytics, insights and forecasting). Oversee the successful delivery of client projects, guiding teams and taking ownership of the deliverables. Set strategic direction for project activities, guiding supervisors on daily tasks and resource allocation. Be an exemplary role model for producing quality results, ensuring high work ethics, professionalism and encouraging team work. Qualifications Position Requirements Education: Preference for demonstrated interest in the life science field, with appreciation for advanced degree with a life science focus Work Experience: 8+ years of experience years as a top performer within a top-tier biopharmaceutical / pharmaceutical strategy consulting firm serving industry leading clients and/or relevant omnichannel/digital transformation experience within pharma and biotech. Omnichannel/CE experience and/or HCP marketing and analytics experience (5-7 years) in consulting or working in a related position within the health care industry Other Skills: Working knowledge of advanced consulting methodologies, tools, and techniques - with focus on: patient finding, HCP segmentation, CE/omnichannel roadmaps, benchmarking and org design, activation and engagement plans including application of advanced analytics, AI and technology solutions, optimization of omnichannel plans, marketing mix, performance analytics and reporting related activities Excellent quantitative skills and direct experience with complex commercial analyses and assignments Advanced project-management skills Demonstrated success with client development Successful team management and staff development Above average proficiency in MSOffice Suite and other consulting-related software Excellent communication (written and verbal) and interpersonal relations skills Prioritization of hands-on involvement in delivering excellent client experience and project outcomes Desire and ability to work in a dynamic, fast-paced environment About Us ************************************ Trinity's salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs. A reasonable estimate of the current range is $210,000 - $250,000. In addition to your base salary, you will also be eligible for an annual discretionary performance bonus. Trinity's Commitment to Diversity, Equity & Inclusion Trinity Life Sciences is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. Trinity is committed to the principles of diversity, equity, and inclusion and to providing employees with a work environment that is free of discrimination and harassment. All employment decisions at Trinity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, disability, ethnicity, gender identity or expression, family, parental, or veteran status, and/or any other status based on identity or that is protected by the laws or regulations in the locations where we operate. Trinity will not tolerate any form of discrimination or harassment and encourages applicants of all ages and identities. For more information about Trinity's commitment to diversity, equity, and inclusion, you can visit our website.

Ask IT Consulting Inc. visualizes itself as a leader in IT services and staffing in coming years. With strong dedication and commitment of our employees, we would surpass all our competitors establishing the wider channel of media marketing building a better connection with clients. Job Description Establish, nurture and grow client relationships within existing US client portfolio and across new opportunities on pre-agreed Life Sciences accounts Direct opportunities from idea to contract sign-off, and ensure client satisfaction at the highest level. This includes active contribution from a commercial perspective, as well as strategic direction and operational support during this process Develop a growth strategy focused both on financial gain and customer satisfaction Present to and consult with management on business trends with a view to developing new services, products, and distribution channels. Direct accountability for achieving sales targets in terms of sales ($$) and year-on-year growth consistent with overall business growth objectives Qualifications Must have +5 years' experience in digital marketing, preferably in pharmaceutical/medical and/or healthcare sector ● Demonstrated ability to acquire and grow a client base, client retention skills ● Direct experience working for a digital agency, and in-depth knowledge of web and content management, digital metrics and analysis across channels, design thinking and promotional activities ● Possess excellent relationship-building skills ● Detail- and solution-oriented, resourceful, highly organized, and able to multitask effectively Additional Information Regards, Sara Tim ********** Ext-4390

Title: Customer Service Manager Pay: $80,000 - $90,000 base + 5% bonus eligible About the Role: A fast-growing, family-owned specialty food manufacturer is seeking an experienced Customer Service Manager to lead its customer service function following a recent resignation. The organization is moving quickly to fill this role due to business continuity needs and continued growth. Responsibilities: Customer Interaction & Order Management Maintain daily communication with customers, sales representatives, brokers, and large retail accounts. Process customer orders via ERP and EDI platforms, ensuring accurate transmission, mapping, and issue resolution. Manage retailer-specific requirements including routing guides, vendor portals, labeling, ticketing, and compliance documentation. Prepare internal documentation for orders, promotions, samples, and special programs. Coordinate with production planning and warehouse teams to meet customer commitments and promotional deadlines. Monitor deliveries to ensure compliance with retailer shipping requirements and service standards. Customer Service Operations Manage escalated customer complaints and resolve issues including EDI errors, chargebacks, deductions, and compliance disputes. Partner cross-functionally with Operations, Sales, Production Planning, and Quality teams to improve fulfillment and satisfaction metrics. Leadership & Performance Management Provide coaching, direction, and leadership to the customer service team. Establish and monitor KPIs including on-time delivery, fill rate, EDI accuracy, retailer scorecard performance, and promotional execution. Foster a culture of accountability, responsiveness, and continuous improvement. Requirements Bachelor's degree in Business Administration or related field. 3-5 years of customer service management experience, preferably within Manufacturing, Distribution. Hands-on experience supporting large retail accounts. Strong background working with ERP and EDI systems (SPS Commerce experience strongly preferred). Solid understanding of routing guides, vendor portals, retailer compliance, and chargeback management.

Territory: Jersey City, NJ - Multi-Specialty Target city for territory is Jersey City - will consider candidates who live within 40 miles of territory boundaries with access to a major airport. Territory boundaries include: Morristown, Edison, Clifton. SUMMARY: Are you a results-driven biopharmaceutical sales professional looking to be part of an organization that values being curious, adaptable, and accountable? Lundbeck is a global biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases. Lundbeck employees are inspired and driven by our purpose to advance brain health and transform lives. Join us on our journey of growth! We are seeking a dynamic and results-driven sales professional with a proven track record of success who is looking to grow with LundbeckOur ideal candidate will have the ability to be a specialty product expert with an understanding of requisite market complexities in order to be successful promoting our products to stakeholders in the primary care and neurology settings. As an Account Manager, you lead the promotion of our psychiatry portfolio, executing sales and marketing strategies with comprehensive clinical knowledge to drive sales performance. Our Account Managers are adept at executing against the toughest commercialization challenges in today's rapidly changing environment and must demonstrate strong capability in the following areas: ESSENTIAL FUNCTIONS: Business Planning & Account Leadership - Ability to use digital tools and apply data-based insights to create opportunities, develop strategy & tactics, allocate resources to enhance sales execution, monitor progress and adjust direction to maximize sales performance. Selling - Deliver messages in a clear and compelling way to customers, effectively probe customer needs to handle objections, and close every call with a commitment to action to drive changes in behavior. Customer Development - Build and maintain productive internal and external relationships based on customer needs and organizational goals, incorporating “total office” account management where applicable. Local Market & Therapeutic Area Expertise - Gather and validate key trends and dynamics in the market, map account linkages, and apply comprehensive therapeutic knowledge to uncover and prioritize unique opportunities. Reimbursement - Consistently demonstrate the ability to stay informed on reimbursement dynamics, anticipate and effectively address payer access issues (IDNs, Medicare, Medicaid, Commercial) using Lundbeck resources. Pharmaceutical Environment/Compliance - Apply knowledge of pharmaceutical and regulatory environment, including accountability and adherence to Lundbeck policies and procedures and FDA regulations regarding the promotion of pharmaceutical and medical products. REQUIRED EDUCATION, EXPERIENCE and SKILLS: Bachelor of Arts or Bachelor of Sciences degree from an accredited college or university 2-5 years pharmaceutical, biopharmaceutical, biologics, medical device sales or related healthcare sales experience. Must demonstrate the intellectual capacity to score highly on disease and product training exams, including being certified on product knowledge annually Self-starter, with a strong work ethic, tenacity, and outstanding communication skills Adaptability: Ability to embrace change and work collaboratively in a fast-paced team environment. Problem-Solving: Proven analytical skills to identify solutions and overcome obstacles. Data Analysis: Strong computer and technical skills used in analyzing data to develop both short- and long-term goals aligned with business objectives. Must live within 40 miles of territory boundaries Driving is an essential duty of this job; must have a valid driver's license with a safe driving record that meets company requirements Meeting and complying with reasonable industry-standard credentialing requirements of healthcare providers / customer facilities is required for continued employment with Lundbeck Ability to lift, bend, push, pull and move items including, but not limited to equipment, pharmaceutical samples, and any other work-related materials up to 25 lbs. with or without reasonable accommodation. PREFERRED EDUCATION, EXPERIENCE AND SKILLS: Recent documented successful experience selling to general practitioners (GPs) and primary care centers. Prior experience promoting and detailing products specific to CNS/neuroscience Previous experience working with alliance partners (i.e., co-promotions) TRAVEL: Willingness/Ability to travel up to 30% - 40% domestically to (a) regularly meet/interact with customer base and internal personnel within assigned territory; and (b) typically attend 4-8 internal/external conferences and meetings spanning locations within the United States. Travel must be able to be completed in a timely manner. The range displayed is a national range, and if selected for this role, may vary based on various factors such as the candidate's geographical location, qualifications, skills, competencies, and proficiency for the role. Salary Pay Range $108,000 to $125,000 and eligibility for a sales incentive target of $39,000. Benefits for this position include flexible paid time off (PTO), health benefits to include Medical, Dental and Vision, company match 401k and company car. Additional benefits information can be found on our career site. Applications accepted on an ongoing basis. Why Lundbeck Lundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on the U.S. career site. Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the U.S. career site. Lundbeck is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in E-Verify.

Ask IT Consulting Inc. visualizes itself as a leader in IT services and staffing in coming years. With strong dedication and commitment of our employees, we would surpass all our competitors establishing the wider channel of media marketing building a better connection with clients. Job Description Major Duties and Responsibilities ● Establish, nurture and grow client relationships within existing US client portfolio and across new opportunities on pre-agreed Life Sciences accounts ● Evaluate and manage strategic business leads, initiatives, partnerships and/or collaborations - both as standalone organization, as well as in collaboration with wider Accenture accounts ● Direct opportunities from idea to contract sign-off, and ensure client satisfaction at the highest level. This includes active contribution from a commercial perspective, as well as strategic direction and operational support during this process ● Contribute to the overall strategic commercial direction of boomerang, and remain aligned with all other regions to ensure a unified offering and messaging ● Develop a growth strategy focused both on financial gain and customer satisfaction ● Promote the company's products/services addressing or predicting clients' objectives ● Present to and consult with management on business trends with a view to developing new services, products, and distribution channels. ● Work with internal teams to plan and develop RFPs/proposals that speaks to the client's needs, concerns, and objectives ● Direct accountability for achieving sales targets in terms of sales ($$) and year-on-year growth consistent with overall business growth objectives Qualifications ● Must have +5 years' experience in digital marketing, preferably in pharmaceutical/medical and/or healthcare sector ● Must have +5 years of progressive experience in business development managing accounts of +$1m ● Demonstrated ability to acquire and grow a client base, client retention skills ● Ability to both control opportunities from an eagle-eye perspective, as well as to roll up sleeves and contribute to operational tasks ● Direct experience working for a digital agency, and in-depth knowledge of web and content management, digital metrics and analysis across channels, design thinking and promotional activities Additional Information Regards, Sara Tim ********** Ext-4390