Customer success manager jobs in Newark, NJ

Territory: Staten Island, NY - Multi-Specialty Target city for territory is Staten Island - will consider candidates who live within 40 miles of territory boundaries with access to a major airport. Territory boundaries include: Staten Island and southeast Brooklyn SUMMARY: Are you a results-driven biopharmaceutical sales professional looking to be part of an organization that values being curious, adaptable, and accountable? Lundbeck is a global biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases. Lundbeck employees are inspired and driven by our purpose to advance brain health and transform lives. Join us on our journey of growth! We are seeking a dynamic and results-driven sales professional with a proven track record of success who is looking to grow with LundbeckOur ideal candidate will have the ability to be a specialty product expert with an understanding of requisite market complexities in order to be successful promoting our products to stakeholders in the primary care and neurology settings. As an Account Manager, you lead the promotion of our psychiatry portfolio, executing sales and marketing strategies with comprehensive clinical knowledge to drive sales performance. Our Account Managers are adept at executing against the toughest commercialization challenges in today's rapidly changing environment and must demonstrate strong capability in the following areas: ESSENTIAL FUNCTIONS: Business Planning & Account Leadership - Ability to use digital tools and apply data-based insights to create opportunities, develop strategy & tactics, allocate resources to enhance sales execution, monitor progress and adjust direction to maximize sales performance. Selling - Deliver messages in a clear and compelling way to customers, effectively probe customer needs to handle objections, and close every call with a commitment to action to drive changes in behavior. Customer Development - Build and maintain productive internal and external relationships based on customer needs and organizational goals, incorporating “total office” account management where applicable. Local Market & Therapeutic Area Expertise - Gather and validate key trends and dynamics in the market, map account linkages, and apply comprehensive therapeutic knowledge to uncover and prioritize unique opportunities. Reimbursement - Consistently demonstrate the ability to stay informed on reimbursement dynamics, anticipate and effectively address payer access issues (IDNs, Medicare, Medicaid, Commercial) using Lundbeck resources. Pharmaceutical Environment/Compliance - Apply knowledge of pharmaceutical and regulatory environment, including accountability and adherence to Lundbeck policies and procedures and FDA regulations regarding the promotion of pharmaceutical and medical products. REQUIRED EDUCATION, EXPERIENCE and SKILLS: Bachelor of Arts or Bachelor of Sciences degree from an accredited college or university 2-5 years pharmaceutical, biopharmaceutical, biologics, medical device sales or related healthcare sales experience. Must demonstrate the intellectual capacity to score highly on disease and product training exams, including being certified on product knowledge annually Self-starter, with a strong work ethic, tenacity, and outstanding communication skills Adaptability: Ability to embrace change and work collaboratively in a fast-paced team environment. Problem-Solving: Proven analytical skills to identify solutions and overcome obstacles. Data Analysis: Strong computer and technical skills used in analyzing data to develop both short- and long-term goals aligned with business objectives. Must live within 40 miles of territory boundaries Driving is an essential duty of this job; must have a valid driver's license with a safe driving record that meets company requirements Meeting and complying with reasonable industry-standard credentialing requirements of healthcare providers / customer facilities is required for continued employment with Lundbeck Ability to lift, bend, push, pull and move items including, but not limited to equipment, pharmaceutical samples, and any other work-related materials up to 25 lbs. with or without reasonable accommodation. PREFERRED EDUCATION, EXPERIENCE AND SKILLS: Recent documented successful experience selling to general practitioners (GPs) and primary care centers. Prior experience promoting and detailing products specific to CNS/neuroscience Previous experience working with alliance partners (i.e., co-promotions) TRAVEL: Willingness/Ability to travel up to 30% - 40% domestically to (a) regularly meet/interact with customer base and internal personnel within assigned territory; and (b) typically attend 4-8 internal/external conferences and meetings spanning locations within the United States. Travel must be able to be completed in a timely manner. The range displayed is a national range, and if selected for this role, may vary based on various factors such as the candidate's geographical location, qualifications, skills, competencies, and proficiency for the role. Salary Pay Range $108,000 to $125,000 and eligibility for a sales incentive target of $39,000. Benefits for this position include flexible paid time off (PTO), health benefits to include Medical, Dental and Vision, company match 401k and company car. Additional benefits information can be found on our career site. Applications accepted on an ongoing basis. Why Lundbeck Lundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on the U.S. career site. Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the U.S. career site. Lundbeck is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in E-Verify.

We're a 70-year-strong technology company with a rapidly expanding Managed Services division built on a simple philosophy: be obsessed with excellence. Our people-first, client-first culture has created a team where long tenures are the norm-10, 20, even 30+ years. We invest in your growth, give you autonomy, and celebrate wins together. With fast-paced organic growth and strategic acquisitions, we're scaling our East Coast footprint and looking for exceptional talent to join the journey. About the Role As a Client Success Manager, you'll own the relationship with a portfolio of fully managed and co-managed clients. You'll be the trusted advisor guiding communication, satisfaction, and strategic alignment between clients and our internal technical teams. This role is perfect for someone who thrives in MSP environments, loves building relationships, and excels at running QBRs and mapping technology to business outcomes. What You'll Do Serve as the primary point of contact for ~20-25 clients Lead regular check-ins and QBRs to drive satisfaction and retention Identify opportunities for service improvement and strategic enhancements Collaborate with engineering and project teams to ensure expectations are met Translate client business goals into actionable IT strategies Manage escalations with professionalism and proactive communication What You Bring 3+ years' experience in an MSP environment (required) Strong communication, organization, and relationship-building skills Ability to understand technical concepts (M365, Azure, networking) and convey business value Proven experience running QBRs and managing multiple client relationships A proactive, calm, and collaborative mindset Benefits & Perks Medical, dental, and vision insurance 401(k) with company support FSA, HSA, and Dependent Care FSA options Commuter benefits Employer-paid life insurance Voluntary benefits (life, disability, accident, critical illness, legal, ID protection, pet plans, and more) Employee discount marketplace, EAP, and Health Advocate services Paid time off Long-tenured leadership, stable private ownership (not PE-backed), and real career growth

About the Role We are seeking a senior engagement lead / client partner to join our Investment Management practice. In this role, you will work directly with C-suite and senior executives at leading investment managers, spearheading high-impact engagements, shaping transformation agendas, and establishing yourself as a trusted strategic advisor. This is a partner-track leadership opportunity with direct visibility to the firm's senior leadership team. Key Responsibilities Strategic Advisory: Act as a thought partner to senior executives and CXOs; build trusted relationships and influence strategic decision-making. Solution Leadership: Shape and drive innovative strategies in data modernization, advanced analytics, and AI that deliver measurable business outcomes. Client Engagement: Cultivate long-term, trust-based relationships with senior stakeholders; proactively identify emerging needs, opportunities, and original ideas. Practice Growth: Contribute to firm-wide leadership by expanding the asset management vertical with differentiated and scalable offerings. Leadership: Represent the firm's senior leadership team in client interactions; collaborate across delivery, consulting, and managed services. Team & Capability Development: Mentor, recruit, and develop project leads and consultants; contribute to culture-building, knowledge development, and internal initiatives. Key Qualifications 10+ years of relevant experience in the investment management industry, with demonstrated success in winning business and growing client accounts. Recognized executive presence, deep domain expertise, and the ability to navigate and influence complex client organizations. Proven track record of designing and delivering large-scale data, analytics, and AI-driven transformation initiatives. Strong relationship-building and advisory skills; ability to engage at the highest levels and operate effectively in politically complex environments. Entrepreneurial mindset, proactive, visionary, and capable of shaping new opportunities.

IRIS Software Inc. is seeking a talented Client Partner, Logistics Domain to manage the overall relationships for large clients. This role is mandated with rapid business expansion within their assigned accounts. They are primarily responsible for managing and growing the P&L in terms of top line and bottom line and accountable for positioning, selling and delivering new service offerings and solutions to the clients to achieve targeted results. Location - New Jersey Area Key Responsibilities Manage client relationships at one or more accounts with a clear focus on creating a top-notch client experience Customize industry prevalent engagement models to suit client requirements and delivers engagements on a multi-year roadmap. These include staff augmentation, managed capacity, managed services and business/ IT outcome-based models Creates opportunities to engage with client stakeholders in domain and technology specific dialogue to promote IRIS' business interests and image as a thought leader Develop and execute an account plan to grow the relationship footprint and create new opportunities to best position IRIS in a competitive landscape Engineer deals and run the sales cycle by guiding the presales/ delivery teams Manage and lead the IRIS team at the customer location Update the management on a frequent basis on the potential risks/ issues and opportunities in an account Handle escalations and negotiate with the customers, as required Practices a disciplined approach to forecast revenue every month and manage profitability of the account(s) Leads the consulting and delivery teams through client environments and aligns their conduct and activities to promote IRIS' business interests Required Skills and Experience Must have experience in managing IT engagements with clients in the industry for at least five years Background and acumen to understand client's business, strategy and to keep up with industry trends such as regulatory imperatives Track record of managing and growing accounts Excellent written and oral communication skills with an ability to make effective presentations People-person with an innate ability to develop relationships at all levels of the client organization and maintain them on a longer term Ability to perform the role of a “trusted” advisor Understands nuances of the onsite-offshore delivery models and effectively partners with offshore counterparts. If you are interested in the opportunity please apply directly or you can send your resume to ******************************** Thanks Rashi Agarwal

This role is posted as remote. However, if the selected candidate is located near Jersey City, NJ or Cherry Hill, NJ, it will be structured as a hybrid position. Who We Are: Based in New Jersey and established in 2010, Asset Based Lending, LLC (“ABL”) is one of the nation's leading Hard Money Lenders. We provide fast bridge financing to real estate investors for the purchase, renovation, or new construction of single family, multi-family and mixed-use properties as well as DSCR rental loans for long term investors. We have closed thousands of loans since we began lending fourteen years ago, producing nearly $3B in originations. ABL was acquired by a private equity firm in 2021, and with a renewed focus on growth, we've set our sights on consistent evolution and cementing our place as the premier private lender in the country. Our Mission is Simple: Make Good Loans Provide Exceptional Service, Every Time Protect The Firm Build The Future Position Summary We are seeking a Technology Delivery Manager to lead the planning, execution, and lifecycle management of key technology initiatives and business applications - including platforms such as Salesforce, HubSpot, and internal tools. This role will manage a team of Business Analysts and Project Managers, oversee requirement gathering, scoping, and ticket management, and act as the primary technical partner to business stakeholders. The ideal candidate thrives in a hands-on leadership role, balancing strategic oversight with operational execution. They will build strong relationships across business units, ensure alignment between business objectives and technical solutions, and drive successful delivery of projects from discovery through launch and ongoing maintenance. Key Responsibilities Delivery & Lifecycle Management Oversee end-to-end delivery of technology projects and internal platforms - from roadmap creation to post-launch support. Manage ticket workflows, backlog prioritization, and scoping for development teams. Ensure clear, actionable requirements and documentation for technical teams. Drive adherence to SDLC, Agile, or hybrid methodologies. Cross-Functional Leadership Lead and mentor Business Analysts and Project Managers, fostering collaboration and accountability. Act as the escalation point for project blockers and cross-departmental challenges. Collaborate closely with business stakeholders to identify needs and deliver solutions that enhance internal and external user experience. Business Engagement & Relationship Management Serve as the primary liaison between business units and technology teams. Build and maintain strong relationships with stakeholders to understand priorities and translate them into technical roadmaps. Vendor & Offshore Management Oversee offshore development partnerships and vendor relationships to ensure quality and timely delivery. Process Optimization Continuously improve delivery processes, tools, and communication frameworks. Implement best practices for requirement gathering, change management, and stakeholder reporting. Qualifications 7+ years of experience in technology delivery, project management, or business analysis. Proven experience managing cross-functional teams. Strong understanding of software development lifecycle and Agile methodologies. Excellent communication, negotiation, and relationship-building skills. Familiarity with tools like Jira, Confluence, ServiceNow, Salesforce, HubSpot.

Hybrid Working: 4 days in-office, 1 day remote Salary: $75,000-$95,000 base + uncapped commission with no threshold At Harnham, we've been specialists in Data & AI recruitment for nearly two decades. With a global reputation and deep expertise in one of the fastest-growing industries in the world, we're now looking for a Client Development Manager to join our New York office and lead on client acquisition, partnership growth, and strategic account development within our Contract Recruitment division. This is a purely client-facing role designed for someone who loves building relationships and driving commercial success. You'll focus on identifying new opportunities, expanding client portfolios, and ensuring our partners have the best contract talent in the market, working closely with our delivery consultants to make it happen. The Opportunity This is an exciting chance to take ownership of a high-growth business area within one of Harnham's most in-demand markets. You'll play a key role in driving client engagement, building long-term partnerships, and positioning Harnham as the go-to firm for Data & AI contract hiring across the U.S. What You'll Be Doing Driving new business acquisition and expanding existing client relationships. Acting as a commercial partner to clients, advising on contract hiring strategies and market trends. Collaborating with our internal delivery consultants to ensure seamless recruitment delivery. Negotiating terms, managing accounts, and maximising revenue through strategic planning. Representing Harnham at client meetings and industry events to build visibility and credibility. Why Join Harnham? Earning Potential: Up to 30% uncapped commission with no threshold and annual performance bonuses. High-Impact Role: Focus purely on clients, with the autonomy to shape your own market. Top-Tier Clients: Partner with leading names across tech, finance, retail, and beyond. Career Growth: Clear progression opportunities into senior client leadership roles. Culture & Support: A collaborative, ambitious team that values performance, development, and success. Who We're Looking For An experienced recruiter or sales professional with a proven client acquisition track record. Strong commercial acumen and the ability to identify, pitch, and close new business. Skilled relationship-builder with excellent communication and negotiation abilities. Someone who thrives in a fast-paced, performance-driven environment. Previous experience in data, analytics, or technology recruitment is advantageous but not essential. Join a team that's shaping the future of contract recruitment in Data & AI, where you'll have the freedom to build, grow, and make an immediate impact. Apply now or get in touch for a confidential conversation.

Pure Power is looking for a strategic, relationship-driven Account Manager to lead client growth, manage pipelines, and drive revenue. You'll own account strategy, identify new opportunities, and guide clients from proposal to project delivery. This role blends consultative selling, technical coordination, and cross-team collaboration. Ideal for someone who thrives on building partnerships, closing deals, and delivering value in a fast-paced, client-focused environment. About Pure Power Pure Power is an engineering firm specializing in designing big, challenging, and high-profile Solar PV systems. As a full-service engineering firm, we create the electrical and structural drawings and calculation packages for bidding, permits, and construction, as well as supporting the lead up to the full engineering drawings, primarily interconnection support and electrical/structural feasibility studies. An essential aspect of our design is the structural analysis of buildings and structures that support the solar PV system. Those that join the company have an opportunity to:· Work in a fast growing, exciting, & innovative industry.· Have a career with purpose and impact on the environment.· Contribute to the best and largest firm in the solar industry with a great reputation built over the past 10 years.· Take pride that our services really are the best in the industry. There is no "fake it until you make it" here! Key Responsibilities Account Leadership Develop and implement account strategy to drive growth and profitability. Conduct customer growth and revenue analysis. Identify new opportunities and communicate our value effectively. Solicit candid client feedback through Business Reviews and Net Promoter Score platform. Research and identify additional prospects and decision makers within each client organization. Sales Strategy Develop and execute written strategies for pursuing opportunities at strategic customer accounts. Evaluate market trends and competitor pricing. Prospecting for New Sales Opportunities Regularly contact each prospect to build relationships and inquire about new opportunities. Develop and maintain strategic customer relationships with key decision makers. Proposal Generation Consult clients to understand their needs. Perform technical due diligence on requests for proposal (RFP). Develop a scope of work and pricing to meet client needs. Follow up, negotiate and close on opportunities. Pipeline Management Develop and maintain a pipeline of opportunities. Actively manage the pipeline, making necessary adjustments to keep it balanced. Forecast sales for each customer. Maintain ownership and accountability for the pipeline in Dynamics CRM, tracking win activity to meet sales and revenue targets. Cross-Team Collaboration and Project Support Facilitate communication between clients and Project Managers. Coordinate in-house teams and external consultants, as needed, to assemble the scope of work and pricing. Ensure smooth handoff of new projects from sales to engineering teams and accounting. Assist in the collection of accounts receivable as needed. General Responsibilities Manage all sales activities through Microsoft Dynamics. Continually add value to the organization beyond day-to-day tasks. Attend trade shows and networking events to build business. Perform other duties as assigned related to Sales. Marketing Contribute to revisions of templated sales pitch slides and marketing collateral that provide valuable information to clients based on market pulses. Other tasks as assigned. PI0e0a736baa17-37***********3

Pine Belt Auto Group is looking for a process-driven, people-focused Sales Manager to join our leadership team. This is a key leadership role for someone who believes that strong culture and consistent process drive long-term success, and that taking care of customers is paramount. What We're Looking For: ✔️ A leader who believes culture and process create sustainable success ✔️ A coach who can motivate, develop, and inspire a team ✔️ Someone passionate about delivering an exceptional customer experience ✔️ A manager experienced in overseeing the full sales process from lead to delivery ✔️ Strong proficiency in desking deals and supporting the team in closing with transparency and integrity If you're a high-integrity leader who wants to make a lasting impact and help elevate a growing automotive organization, we'd love to connect. Please send resume to Email: *********************

The National Account Sales Manager (NASM) will lead Bioworld's growth within the Home Division, focusing on national retail accounts. This role emphasizes expanding sales of home, lifestyle, and select accessory products, developing long-term partnerships, and establishing Bioworld as a preferred supplier to major retailers. The NASM will drive sales performance, identify new business opportunities, and implement programs that balance sell-in success with strong sell-thru performance. This role partners cross-functionally with design, product development, and marketing teams to deliver customized solutions that meet the needs of national retailers. Qualifications Identify, pursue, and secure new business opportunities within the convenience store channel, starting with large-format retailers. Build and grow long-term strategic partnerships by understanding customer needs, shopper behavior, and market opportunities. Conduct market and store-level research (e.g., planogram analysis, display opportunities, shopper flow) to build recommendations for placement and assortment. Develop and present customized sales programs including visual merchandising concepts (shelf layouts, freestanding displays, entrance fixtures). Collaborate closely with internal design and merchandising teams to align customer feedback with market trends and product innovation. Manage the sales pipeline, forecasts, and reporting for assigned accounts; ensure alignment with company financial targets. Represent Bioworld at customer meetings, trade shows, and industry events. Maintain a strong understanding of competitive landscape, price points, and consumer trends in the convenience channel. Job Essential 3-5 years of direct sales experience in home goods or consumer goods, preferably with national retail accounts. Proven expertise in developing strategic retail programs with measurable sell-through results. Possess strong customer relationship management skills and the ability to sell to all levels of retail organizations. Demonstrate knowledge of retail merchandising, planograms, and display strategies. Exhibit strong presentation, verbal, and written communication skills. Be able to manage multiple projects independently while collaborating across teams. Be proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook). Show adaptability, critical thinking, and problem-solving skills in a fast-paced environment. Have a passion for retail, consumer behavior, and trend-driven product.

UNI Diamonds is on a mission to revolutionize B2B diamond trading through smart, AI-driven tools. We help diamond professionals get access to an extensive inventory, learn about market changes and insights using data, and sell using augmented reality technology. Our North America team is growing, and we are looking to add on-site Account Managers to help boost our success with US-based diamond wholesalers and retailers. As an Account Manager, you will be measured on driving revenue from trading on our platform, along with your ability to bring pipeline and more subscriptions. You will also be involved in shaping our go-to-market strategy and laying the foundation for a robust sales team and client base. Core Responsibilities Engage with our existing customer base to enhance trading on our platform, re-engage existing pipeline and discover growth opportunities from our book of business. Penetrate new markets in the US - proactively and independently approaching through outbound prospecting (calls, emails, LinkedIn, etc.). Qualify inbound and outbound leads based on defined criteria. Conduct discovery calls to understand customer needs and pain points. Maintain a pipeline of leads and manage follow-ups in a CRM system. Collaborate closely with the sales and marketing teams to align messaging and campaigns. Qualifications & Skills 3+ years of experience in diamond and jewelry wholesale / retail sales positions. GIA graduate is a plus. Outgoing, has the drive and enthusiasm required to do the role with a can-do mindset. A scrappy self-starter who can spot new opportunities unaided with a flexible, persistent, and assertive personality. Ability to work in a fast-paced environment and handle rejection in an-old school market. Excellent communication and interpersonal skills. Strong organizational and time management skills, and familiarity with CRM tools and sales engagement platforms. A team player, strong service driven approach. Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent experience). What to expect: Employment Type - full time employee based at NYC This position requires frequent travel domestically, and outside of the US from time to time Competitive base salary, with the right incentives (60K-85K annually) Health, dental, vision and life insurance, 100% covered for the employee plus a very good cover for immediate family. 401(k) and Paid PTO Meaningful, purpose-driven work A supportive and inclusive environment The ability to help us determine the future direction of the company Opportunity to join a high growth start up and a fast-paced international, diverse, and collaborative team of professionals.

About Us At Ibex, we design and deliver premium outdoor performance apparel built from natural merino wool. As part of Flour Funds, we are growing quickly and expanding our wholesale presence both domestically and internationally. We are seeking a Wholesale Sales Manager to lead and execute our wholesale strategy, build strong retail and distributor relationships, and ensure our brand is represented with excellence across all markets. Role Overview The Wholesale Sales Manager will be responsible for driving wholesale revenue growth, managing independent sales reps and international distributors, and ensuring that our brand is showcased consistently across all wholesale channels. This individual will play a central role in trade shows, seasonal sales planning, international distribution, and dealer support. This role requires strong organizational skills, relationship management expertise, and the ability to balance strategic vision with hands-on execution. Key Responsibilities: Wholesale Strategy & Management Develop and manage wholesale budget, calendar, and reporting standards. Establish seasonal sales programs to meet business growth targets. Oversee contracts and agreements with reps, distributors, and partners. Plan and execute brand representation at major tradeshows and regional events. Sales Rep Management Recruit, onboard, and support independent sales reps. Provide reps with updated sales tools, samples, line sheets, and seasonal kits. Set sales targets and territory goals, ensuring accountability and performance. Host seasonal sales meetings, line reviews, and mid/post-season reviews. Monitor rep performance, approve orders in Hubsoft, and validate program discounts. International Distribution Identify, onboard, and manage international distributors. Develop territory-specific sales strategies, pricing, and marketing support. Provide training, sales forecasting, and seasonal workbooks for partners. Drive distributor success through ongoing engagement and in-market support. Dealer & Customer Support Serve as primary contact for B2B wholesale customers. Manage Hubsoft setup for new customers, products, and promotions. Oversee order flow, credit approvals, and customer service escalations. Ensure merchandising and in-store presentation meet brand standards. Cross-Functional Collaboration Work closely with Product, Marketing, and Design on seasonal workbooks, assets, and campaigns. Coordinate with Logistics and Customer Service to ensure seamless dealer support. Manage wholesale sampling, marketing materials, and storage logistics. Qualifications 5+ years of experience in the Outdoor Retail industry (wholesale sales or Retail sales manager). Strong negotiation, communication, and presentation skills. Experience managing trade shows and wholesale events is ideal. Proficiency in B2B sales platforms (Hubsoft experience a plus). Highly organized, detail-oriented, and capable of managing multiple priorities. Willingness to travel for tradeshows, regional events, and partner meetings. Why Join Us? Be part of a growing, purpose-driven outdoor brand rooted in sustainability. Opportunity to shape and scale the wholesale business across global markets. Collaborative, entrepreneurial team culture with room for growth. Competitive compensation and benefits package.

About Us: Dispatch helps financial advisors manage their client data. We are the first data orchestration company for the $80T advisory market - we collect, sync and maintain data across the advisory tech stack. Our platform orchestrates complex data workflows like automated onboarding, account opening and data syncing. We give advisors the power of an integrated tech stack with the choice to use whatever tools are best to run their business. We're an experienced team of start-up operators with deep roots in both tech and industry. You can learn more about us on our website. Role overview: Dispatch is looking for an execution-focused CSM to own the implementation, growth, and long-term success of our customers. You will focus primarily on the mid-market but may have some enterprise coverage responsibilities too. You'll partner directly with customers to manage technical onboarding, configure integrations, build relationships, and drive expansion. You will be part implementation lead, part strategic advisor, and part commercial partner. You'll be foundational in shaping our approach to onboarding, QBRs, and upsell - and will work closely with Product, Operations, and Sales to do it. To succeed in this role, you'll have to be scrappy, customer-obsessed, motivated by impact, and excel at moving fast and operating in unchartered territory. What you will own: Serve as the primary relationship owner Lead onboarding and implementation for mid-market customers Serve as a product expert - able to troubleshoot issues and execute hands-on tasks like configuring integrations and testing. Develop a deep understanding of each customer's org structure, workflows, and operational model in order to advise on optimal Dispatch usage and uncover expansion opportunities over time. Own the expansion motion from discovery to close - shaping use cases, partnering with Sales, and driving adoption of new workflows and product areas. Run QBRs, track account health, and proactively mitigate risk Act as the internal voice of the customer, surfacing product and infrastructure feedback Contribute to playbooks, templates, and CS process development What you bring: 3+ years of experience in a Customer Success or Account Management role, working with complex B2B SaaS products. Start-up experience in a rapidly growing tech company (ideally in fintech, data, or complex SaaS) Proven experience managing large, multi-stakeholder accounts Comfort navigating technical implementations Strong commercial instincts with experience identifying and influencing upsell opportunities Exceptional communicator who can build trust with product teams and clients alike Systems thinker who builds for scale - not just to get through the day Operate with high horsepower, are adept at context switching, and work on multiple projects at once with expansive ownership. Startup or early growth stage experience going from 1 to 10 or 10 to 100. Why work at Dispatch? We're a highly experienced team with a track record of successfully building together. We're well versed in building for the best tech and investment companies. We move fast, iterate quickly and have a high bar for what “excellent” looks like. We're a well-funded company backed by top tier investors. We're distributed in New York and San Francisco, and take great care to foster a highly communicative, collaborative working environment. Unlimited vacation - take time off when you need it. Top-notch healthcare plans - we offer the best available medical, dental and vision plans that give you the most options and we cover the entirety of the cost for employees and their families. Also offered: FSA, HSA plans and OneMedical, TalkSpace, KindBody, HealthAdvocate and Teladoc Health memberships. Dispatch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The application window is expected to close on: January 16th, 2026. Note: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. The position is open to remote candidates in the United States, preference will be given to candidates in the Eastern Region. **Meet the Team** Isovalent, now part of Cisco, is the company founded by the creators of Cilium and eBPF. Cisco Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technology, Cilium, is the choice of numerous, industry-leading, global organizations. **Your Impact** We are looking for a highly experienced and technically astute Manager of Customer Success to lead our post-sales organization across the US and Canada. This leader will lead a team of cloud native and Cisco specialists Customer Success Architects (CSA) specializing in Switching & Networking, Kubernetes Networking, Security, and Observability. This role is critical in ensuring customer adoption across the US and Canada, and value realization of the Isovalent and Cisco Hypershield suite of products. This person will bridge advanced technical leadership, people management and customer lifecycle management. They will also have a dotted-line relationship with the Customer Reliability Engineering organization to drive alignment in customer success outcomes. Additional responsibilities include: + Lead, coach, and develop a geographically distributed team of high-performing Customer Success Architects and drive operational excellence through adoption of new tools, systems and processes for leading post-sales activities. + Foster a culture of innovation, continuous learning, collaboration, and technical excellence. + Partner closely with People Team, Finance and Talent Acquisition to attract and retain top talent in cloud-native and networking domains. + Improve and track KPIs for account health, usage metrics, upsell opportunities, and customer satisfaction (e.g. CSAT). + Align with Sales, Product Management, Support, and Engineering to ensure a seamless customer experience as well as support Go-to-Market initiatives and field enablement activities for new product features or services. + Lead your business. Understand pressure points, key performance indicators and continuous metrics to monitor in order to continuously capture current capacity and future growth needs. **Minimum Qualifications** + Bachelor's + 12 years of experience or Master's + 8 years of experience or equivalent industry experience + 7+ years of experience in customer-facing post-sales roles (Customer Success, Solutions Architecture, Professional Services) to include enterprise customer success practices focused on adoption, retention, upsell, and expansion. + 3+ years in people management to include leading highly distributed technical teams across multiple time zones. + Demonstrated experience in cloud-native infrastructure, Kubernetes, networking, or security domains to include multi-cloud/hybrid domains networking models. **Preferred Qualifications** + Experience working with cloud-native security observability tools, hands-on experience or certifications in Kubernetes (CKA, CKS), major cloud platforms (AWS, Azure, GCP), or network certifications (CCIE, etc.). + Exceptional communication and interpersonal skills, with the ability to influence technical and executive stakeholders. + Experience scaling customer success operations across North America. + Experience in building digital adoption programs **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $178,800.00 to $230,900.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $178,800.00 - $265,500.00 Non-Metro New York state & Washington state: $162,000.00 - $256,900.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

The Opportunity As a Customer Success Manager, you'll be the trusted guide for primary care providers navigating the critical shift to value-based care. You are the key to unlocking our customers' success, ensuring they have the relationships, tools, and strategies needed to deliver better patient outcomes. Your passion for building relationships and driving performance will directly empower physicians, create a more sustainable healthcare future, and be central to our mission. Who We Are Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Our platform delivers the technology, financial tools, and expert services that enable practices to provide more proactive, effective care to their Medicare patients, ultimately lowering costs and improving health outcomes. Founded in 2020, we are a team of healthcare and technology innovators backed by premier investors like Andreessen Horowitz, Viking Global Investors, and AlleyCorp. We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare. What You'll Do You will own the post-sale success and satisfaction of a dedicated portfolio of primary care provider accounts, serving as their strategic partner from implementation to renewal. Your work will ensure customers are fluent in value-based care programs, adept with our technology, and positioned for long-term performance. Own the end-to-end customer journey for key provider accounts, facilitating a smooth onboarding process, driving product adoption, and serving as their main point of contact. Lead strategic customer engagements, including quarterly business reviews and workshops, to establish clear objectives and demonstrate Pearl's value. Drive the successful integration of our technology tools into customer workflows through effective education and practice transformation support. Analyze performance data to identify cost drivers and collaborate with provider partners to develop optimal strategies for referrals and care management. Collaborate with internal Practice Transformation, Data Science, and ACO Operations teams to deliver insights that optimize provider performance and success. Partner with our CS Operations and Growth teams to secure contract renewals and drive account expansion. Develop compelling, data-backed narratives with the Customer Marketing team to effectively communicate business updates and establish Pearl's value. What You'll Bring You are a natural relationship-builder and strategic thinker, skilled at helping customers navigate complexity and achieve their goals. Your experience has prepared you to guide healthcare providers through a significant operational transformation with empathy and data-driven expertise. Must-haves: A Bachelor's degree or equivalent professional experience. 3-5 years of experience in a provider-facing role such as Customer Success or Enterprise Relationship Management. Demonstrated experience preparing and delivering presentations to clinical staff and executive leadership. A proven ability to build strong relationships, proactively resolve issues, and create an exceptional customer experience. Willingness to travel up to 25% for critical in-person customer meetings. Nice-to-haves: Experience working at an Accountable Care Organization (ACO) or a healthcare technology enablement company. Direct experience working with and supporting primary care providers. Proficiency in using CRM analytics (especially HubSpot) and internal dashboards to measure outcomes and allocate resources. A track record of successfully achieving account expansion or renewal targets. A deep understanding of the provider landscape, including relevant technology vendors and evolving priorities. Experience successfully leveraging AI technologies to drive a process more efficiently. This role might not be for you if: You prefer to operate as a solo contributor and might not have a demonstrated history leveraging cross-functional relationships. You prefer highly structured or predictable environments with established, unchanging processes. You are unable to meet the travel expectations for the role. Our Values 🤝 Collaborate to Innovate: We believe the best solutions arise from intelligent teamwork. We trust the expertise of our teammates and pursue opportunities to learn and grow from each other. By embracing diverse perspectives and encouraging authenticity, we create and evangelize groundbreaking health solutions. 🗣️ Trust Through Transparency: We prioritize transparency in all our interactions, ensuring that employees, patients, clinicians and partners have access to the information they need to make informed decisions. Integrity is at the core of how we operate, from building products to fostering relationships, and is crucial to our ability to communicate openly and gain trust. ❤️ Serious Impact, Big Heart: We go above and beyond with our efforts to empower proactive, patient-centered care - and we celebrate every step forward. Humor and positivity fuel our creativity, strengthen relationships, and remind us to acknowledge the journey as much as the destination. We are an Equal Opportunity Employer on a mission to improve lives. Our strength comes from the diverse backgrounds, experiences, and perspectives of our team. We welcome all candidates and are committed to a fair, inclusive hiring process free from discrimination. What We Offer The expected offer for this role includes the following components: Base Salary Range: $85,000 - $110,000 per year. Additional Compensation: This role is eligible for a discretionary performance bonus and equity options. Benefits: We offer a competitive benefits package. More on our careers page. Final compensation for this role will be determined by a variety of factors, including a candidate's relevant skills, experience, labor market conditions, and location. Agency Submissions We are not currently working with contingency search firms. If a resume is submitted to any Pearl Health employee by a third party without a valid written and signed search agreement, it will become the property of Pearl Health and no fee will be paid, irrespective of whether the candidate is hired. The Interview Process While steps may vary by role, you can typically expect: Initial Screen: An intro call to discuss your background and motivations. Panel Interview: A round of interviews with teammates and cross-functional partners. Case Presentation: A scenario inviting you to walk our team through a real-world problem or relevant challenge. Executive Interview: Final conversation(s) with 1-2 of our leaders.

Massanois (****************** is a New York City-based national importer and direct distributor of fine wine and craft spirits. We curate and represent a portfolio of quality-driven family-owned wineries and distilleries from around the world. We are direct (Importer & Distributor) in New York, New Jersey, Connecticut, Illinois, California, Washington DC, Virginia, and Maryland, and work in another 40+ States with a network of like-minded, independent, quality distributors. It is our mission to find quality wines and craft spirits from around the world and connect these with leading restaurants, retailers, and distributors. We work to tell the unique story of each producer we represent; one bottle at a time. A sampling of the portfolio includes: Poderi Aldo Conterno, Le Ragnaie, Graci, Salcheto, Tenuta di Bibbiano, Fanti, Laura Aschero, Domaine du Chalet Pouilly, Bruno Paillard, Esprit de Pavie, Domaine Champy, Chateau Gassier, Jean Max Roger, Joyce, Soliste, Tessier, Boken Sake, Betterman, Heimat, Montanaro Spirits, among other notable brands. About the Job: New York and New Jersey Sales Manager based in our New York City Office. Lead and grow this eight-figure sales territory by managing the sales team, developing the account base, and achieving company revenue targets. Reports directly to ownership, and work with managers to achieve company sales, account and team growth goals while helping to create a culture of success. Compensation is salary plus territory commission, expenses reimbursement and goal bonuses. Additional perks include international and domestic travel opportunities. All employees receive full health benefits upon starting. Responsibilities: * Work with Management to develop and achieve New York, and New Jersey sales goals. * Responsible for group monthly and annual growth and revenue goals. * Team builder with a talent for bringing people together to achieve individual, group, and company goals. * Drive individual sales rep performances to ensure account, revenue and brand goals are being met. * Conduct weekly sales team meetings. * Execute key account strategy across NY/NJ to drive revenue and support sales team members to grow their revenue. * Support sales team members in the market to achieve individual, account and company revenue goals. * Support sales team with market analytics, including account targeting guidance, account sales optimization. * Develop a pipeline of sales team candidates to grow the team and meet revenue goals. * Direct sales team training and education programs. * Provide weekly and monthly reporting on sales team execution successes and challenges to ownership and the brand team. * Monitor sales trends and inventory positions in NY/NJ. * Collaborate with the brand team to execute on NY/NJ brand launch, sales and account goals. Knowledge/Skills/Attributes Required: * 5+ years of experience in wine sales in NY/NJ. * Strong relationships with top on and off premise accounts in NY/NJ. * Strong knowledge of all wine regions; strengths in Italian, French, and Domestic. * You think like a brand builder when executing your sales plan. * Excellent written and verbal communication skills - communicate wine stories to accounts and sales teams in a quick, efficient manner. * Strong understanding of customer and market dynamics. * Proven leadership and prior management experience. Ability to drive sales teams. * Strong organizational skills and attention to detail. * Strong Excel and Google Sheets skills is a requirement. * Proficient at using Microsoft Office, Outlook and PowerPoint, or Google equivalents. * Working knowledge of Salesforce.com a plus. * Time Management - you are good at identifying priorities and managing your time to meet goals and deadlines. This is a great opportunity for a sales professional with a love of wine to build their career with a well-organized, fast-growing, and dynamic company. All inquiries will be held in the strictest of confidence. Additional details about the company, portfolio, and compensation will be provided upon your selection for further discussions. Job category: Sales and Marketing

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed. Join us to transform the way the world works. This role will be based in NYC, Chicago, Omaha, SF, or Sunnyvale. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. The Senior Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment (ROI) and drive business success with their LinkedIn investment. As a Sr. CSM you will be tasked with: + Serving as a Customer champion and advocate + Helping Customers realize value from their investment + Partnering on customer retention and expansion The Sr. CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn products and solutions. Responsibilities Include: + Act as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value . + Utilize client usage and industry metrics to derive insights and use these to drive greater customer engagement and adoption. + Agree on business objectives and goals with customers to build measurable success plans, set cadence of communication to deliver ROI and operational reviews. + Develop new and innovative ways to share relevant data and insights that are impactful to customers and ties back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Business Reviews. + Analyze current customer engagement metrics and leverage the Learning Center to provide new and ongoing product education options. + Track and record customer activity in a timely manner in systems of record, i.e., Dynamics . + Identify churn risk and maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success . + Maintain a deep understanding of LinkedIn products to effectively guide customers on best practice. + Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams . + Expedite technical and purchase-related escalations. + Advance personal journey with Diversity, Inclusion, and Belonging as this is a top priority for LinkedIn and many of its customers. + Partner with sales counterparts on prioritized customers to drive overall customer adoption, enhance customer success, and mitigate customer churn risk . + Up to 15% travel may be required. + While this role does not own quota associated with renewal or growth, you are accountable for the success of the partnership as measured through depth, frequency and quality of executive engagements, delivery of ROI as validated by the customer, and growth opportunities identified. Basic Qualifications: + 5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management Preferred Qualifications: + Experience in recruiting, applicable talent experience, learning, e-Learning, Organizational L&D, sales, account management, product enablement, and/or sales effectiveness. + Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges + Proficient organization, project management, and time management skills + Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value + Influential verbal and written communication skills, including expertise in presenting to both small and large audiences + Proficient understanding of Sales concepts and Software as a Service + Bachelor's degree or equivalent practical experience Suggested Skills: + Customer Success + Account Management + Project Management LinkedIn is committed to fair and equitable compensation practices. The pay range for this role is $93,000 to $150,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit ************************************* . **Equal Opportunity Statement** We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful. If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to: + Documents in alternate formats or read aloud to you + Having interviews in an accessible location + Being accompanied by a service dog + Having a sign language interpreter present for the interview A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response. LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information. **San Francisco Fair Chance Ordinance ** Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records. **Pay Transparency Policy Statement ** As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: ******************************** **Global Data Privacy Notice for Job Candidates ** Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: ********************************************

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity Join our "DevOps for Content" revolution, where we partner with global brands and agencies to transform their end-to-end creative workflows-from ideation through activation-to unlock the GenAI-powered Content Supply Chain. As a Manager, Firefly Customer Engagement, you will lead, mentor, and inspire a team of AI Engagement Managers-our customer-embedded strategists and product owners-who shape and realize customers' GenAI transformation journeys. Your team operates at the intersection of product, engineering, enterprise consulting, and client advocacy, ensuring fast, iterative value realization that drives adoption, growth, and trust. This role calls for an inspiring people leader who balances mentorship with hands-on engagement. You'll serve as the ultimate advocate for your team and your customers-empowering your AI Engagement Managers to deliver value at speed, building long-term executive relationships, and ensuring the voice of the customer fuels Adobe Firefly's product innovation. If you are passionate about cultivating top consulting talent, scaling GenAI adoption, and translating bold ideas into measurable outcomes, this is your stage. What You'll Do Team Leadership * Recruit, coach, and empower a high-performing team of AI Engagement Managers. * Create a culture of customer obsession, product ownership, and continuous learning, centered on GenAI and Adobe Firefly. * Act as mentor and sponsor-guiding AI Engagement Managers on executive presence, value realization, and scalable playbooks. * Champion career development and inspire your team to raise the bar across every engagement. Customer Engagement & Program Delivery * Oversee and steer large-scale enterprise programs focused on Firefly and GenAI adoption. * Ensure your team applies Forward Deployed Engineering principles-rapid prototyping, iterative feedback, and agile collaboration with customers. * Act as the executive escalation point and trusted advisor for strategic customers. * Reinforce a culture of measurable impact-every engagement tied to business value and ARR growth. Strategic Leadership & Partnerships * Partner with Product, Engineering, and Customer Success to translate field insights into Firefly's roadmap. * Lead your team to pilot new features and best practices-accelerating adoption and shaping Adobe's GenAI delivery standards. * Represent your team in executive reviews, customer workshops, and cross-functional forums, elevating Firefly's role in the enterprise GenAI market. Thought Leadership * Stay current on GenAI, creative automation, and content supply chain advancements. * Enable knowledge sharing across teams, embedding lessons learned into reusable playbooks and scaling innovation across engagements. * Advocate for best practices in customer engagement, consulting excellence, and GenAI adoption inside and outside Adobe. What You Bring * 8+ years in digital strategy, enterprise consulting, or AI/ML roles; 2+ years in people leadership or team management. * Proven ability to lead customer-facing consulting talent-mentoring high-potential Engagement Managers to elevate impact and executive presence. * Deep understanding of GenAI, Adobe Firefly, and first- and third-party AI models, with the ability to translate concepts into business value. * Experience delivering enterprise-scale digital transformation or AI adoption programs with measurable impact. * Familiarity with Adobe Creative Cloud, Firefly, and GenStudio Modules; Adobe Experience Cloud knowledge is a plus. * Expertise in scaled agile delivery methodologies and tools (Jira, Workfront, Confluence, Miro). * Exceptional communication and executive influence-capable of simplifying complexity and driving alignment at the C-suite level. * Flexible, adaptable, and energized by fast-paced, high-growth environments. * Willingness to travel up to 30% for customer and team engagement. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $163,900 -- $260,900 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

Job Description The future of AI - whether in training or evaluation, classical ML or agentic workflows - starts with high-quality data. At HumanSignal, we're building the platform that powers the creation, curation, and evaluation of that data. From fine-tuning foundation models to validating agent behaviors in production, our tools are used by leading AI teams to ensure models are grounded in real-world signal, not noise. Our open-source product, Label Studio, has become the de facto standard for labeling and evaluating data across modalities - from text and images to time series and agents-in-environments. With over 250,000 users and hundreds of millions of labeled samples, it's the most widely adopted OSS solution for teams working on building AI systems. Label Studio Enterprise builds on that traction with the security, collaboration, and scalability features needed to support mission-critical AI pipelines - powering everything from model training datasets to eval test sets to continuous feedback loops.We started before foundation models were mainstream, and we're doubling down now that AI is eating the world. If you're excited to help leading AI teams build smarter, more accurate systems - we'd love to talk. HumanSignal's customer base is growing exponentially, and you will be on the front lines of ensuring that these customers become passionate, lifelong partners. As a member of our Customer Engagement team, you'll be accountable for establishing deep customer relationships, driving revenue, hitting SLAs, and maintaining the quality standards that power breakthrough AI applications. You will work closely with HumanSignal's enterprise customers and frontier labs, driving end-to-end engagements from new projects and pilots, owning account execution, working cross-functionally to ensure our Label Studio platform and Data Creation Laboratory services are delivered consistently and on-time, and driving account growth. You are the primary contact between HumanSignal and our customers, working with and advocating for data leaders and engineering/operations teams who are pushing the boundaries of what's possible with AI. You have a strong interest in how purpose-built, human-created data can unlock novel AI capabilities. Your bias is towards finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver excellence. You have a track record of managing customers to renewal, forecasting with precision, and supporting sales teams in driving expansion. And you are naturally empathetic and excel at building long-term relationships through diligent problem solving and thoughtful, strategic discussions. Within HumanSignal, you will work cross-functionally with Operations, Product, Sales, and our Data Creation Laboratory teams as the primary customer operations advocate. The blend of operations and customer management to drive our most important outcomes makes this a unique and exciting role at the heart of HumanSignal's mission to harness human intelligence to power the future of AI. The ideal candidate is customer-driven, analytical, empathetic, outcome-focused, and above all someone who drives and inspires results. You Will: Build and drive critical operational processes: the consistent, on-time delivery of Label Studio platform capabilities and Data Creation Laboratory services, and revenue growth for our customers Build and oversee operational levers with a relentless focus on SLA achievement and quality improvement Review, track, and improve operational performance with an obsession for continuous improvement Oversee onboarding and successful implementation for new customer projects Manage the long-term health of customers by identifying and preempting areas of risk or concern Partner with clients to understand operational issues and advocate for solutions with HumanSignal engineers Work directly with customers' engineering teams, partnering with customer-facing engineers and technical account managers Answer questions and address issues related to our platform, APIs, and data services Create an effective feedback loop between frontline operations, product teams, strategy, and customers Collaborate with stakeholders to improve processes for new and existing customers Ideally You'd Have: 4-9 years of total work experience, with experience in consulting or technical program management roles Associate / Senior Consultant / Engagement Manager experience at a top-tier consulting firm A technical background (education or professional experience with CS, Economics, Statistics, Engineering) A proven track record in B2B client-facing roles and expanding client relationships Ability to understand APIs, ML workflows, and data operations, and build great relationships with technical customers Excellent cross-functional collaboration skills Outstanding verbal and written communication abilities A track record of structured, analytics-driven problem solving A history of diligence and organization across multiple work streams An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results Strong analytical, planning, and process improvement capabilities Experience with SQL and/or other database languages Nice to Haves: Prior experience at an API-driven technology company and/or managing technical customers Experience with data annotation, labeling platforms, or ML operations Understanding of how training data impacts model performance About HumanSignal At HumanSignal, we're building the infrastructure for the next generation of AI. Our Label Studio platform powers data operations for leading organizations worldwide, while our Data Creation Laboratories manufacture the purpose-built datasets that breakthrough AI applications require. We believe the next frontiers in AI won't be unlocked by scraping what's left on the web-they'll be built on human-created data that captures the complexity of how systems need to see, hear, reason, and react. Through controlled environments and operational excellence, we're enabling researchers and enterprises to innovate without being constrained by data availability. We work with frontier AI labs, Fortune 500 enterprises, and government agencies who are pushing the boundaries of what's possible with AI. Join us in building the data that will build the future. We are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, or Veteran status. At HumanSignal we pay based on regional compensation market rate ranges across the globe. We are hiring for this role across North and South America as well as Europe. The base cash compensation range is $140,000 to $200,000 USD. These ranges are provided by market data and are in good faith. The final offer details are determined by several factors including candidate experience, expertise, as well as applicable industry knowledge and may vary from the pay ranges listed above.

Ask IT Consulting Inc. visualizes itself as a leader in IT services and staffing in coming years. With strong dedication and commitment of our employees, we would surpass all our competitors establishing the wider channel of media marketing building a better connection with clients. Job Description Major Duties and Responsibilities ● Establish, nurture and grow client relationships within existing US client portfolio and across new opportunities on pre-agreed Life Sciences accounts ● Evaluate and manage strategic business leads, initiatives, partnerships and/or collaborations - both as standalone organization, as well as in collaboration with wider Accenture accounts ● Direct opportunities from idea to contract sign-off, and ensure client satisfaction at the highest level. This includes active contribution from a commercial perspective, as well as strategic direction and operational support during this process ● Contribute to the overall strategic commercial direction of boomerang, and remain aligned with all other regions to ensure a unified offering and messaging ● Develop a growth strategy focused both on financial gain and customer satisfaction ● Promote the company's products/services addressing or predicting clients' objectives ● Present to and consult with management on business trends with a view to developing new services, products, and distribution channels. ● Work with internal teams to plan and develop RFPs/proposals that speaks to the client's needs, concerns, and objectives ● Direct accountability for achieving sales targets in terms of sales ($$) and year-on-year growth consistent with overall business growth objectives Qualifications ● Must have +5 years' experience in digital marketing, preferably in pharmaceutical/medical and/or healthcare sector ● Must have +5 years of progressive experience in business development managing accounts of +$1m ● Demonstrated ability to acquire and grow a client base, client retention skills ● Ability to both control opportunities from an eagle-eye perspective, as well as to roll up sleeves and contribute to operational tasks ● Direct experience working for a digital agency, and in-depth knowledge of web and content management, digital metrics and analysis across channels, design thinking and promotional activities Additional Information Regards, Sara Tim ********** Ext-4390