Customer success manager jobs in Newport Beach, CA

Team: Customer Success & Implementation Reports to: CEO XILO is a fast-growing Vertical AI company transforming how insurance brokers, banks, and credit unions automate their operations. We provide a modern workflow automation platform that powers quoting, marketing, and sales for the insurance industry. Backed by Altos Ventures ($10B+ AUM) and other top-tier investors, XILO is entering a rapid scale phase post-Series A. Our mission is to set the standard for product and customer experience in the insurance industry. We live by our values: Fast, Accountability, Customer-Centric, Trust, and Standing Out (FACTS), and we're building a high-performing team that reflects them. About the Role We're looking for a Head of Customer Success to scale and mature our post-sales organization, spanning implementation, support, and account management. This leader's first and most critical mission will be to perfect our product delivery experience, ensuring implementations run with the precision, consistency, and polish of a Michelin star restaurant service. Once delivery excellence is achieved, they will evolve the organization's focus toward high-efficiency post-live operations and ultimately establish a commercial success motion that drives customer expansion and upsell. The ideal candidate has scaled a customer success function within a B2B vertical SaaS company serving mid-market clients ($20k-$60k ACVs, 50+ new accounts per month). They thrive in fast-paced environments, are data-driven, and excel at balancing operational rigor with commercial instincts. Key Responsibilities Scale and operationalize Customer Success, Implementation, and Support to handle growing mid-market volume efficiently. Coach and develop a team of 7-10 managers and ICs; foster a culture of accountability, learning, and performance. Partner cross-functionally with Sales, Product, and Partnerships to ensure seamless customer transitions and scalable implementations. Optimize onboarding by reducing time-to-live and increasing customer satisfaction (CSAT) and adoption metrics. Build expansion motion post-onboarding to identify upsell/cross-sell opportunities within existing accounts. Implement data-driven operations using Salesforce (or similar) to track retention, health scores, and churn signals. Drive retention metrics: achieve 90%+ gross and 120%+ net revenue retention. Attract, hire, and retain high-caliber CS and Implementation talent as the team scales. Who You Are 8-12 years of Customer Success or Post-Sales leadership experience in B2B SaaS, ideally Vertical SaaS or workflow automation products. Experience scaling (not just building) a CS function during Series B-D growth. Proven track record of improving post-implementation retention and expansion metrics. Experience managing technical, implementation-heavy products that require customer configuration or integration. Comfortable working across partnership-driven implementations with complex customer ecosystems. Strong people leader with experience managing managers and teams of 7-10+ direct reports within orgs of 50+. Skilled operator: able to run CS operations through data, systems, and scalable processes. Commercially minded: understands how to align post-sales experience with upsell and revenue outcomes. Hands-on and player-coach mentality; thrives in a high-growth, dynamic environment. Experience in Series B-D stage companies (not late-stage or public). Bonus Points For Experience in insurance technology or other regulated vertical SaaS industries. Experience working with AI-driven or workflow automation products. Why Join XILO Be a founding post-Series A leader shaping how XILO scales customer success for the insurance industry. Own retention and expansion outcomes that directly drive company growth. Work alongside a visionary team and top-tier investors. Competitive total rewards package with strong equity upside. A culture that values ownership, growth, and customer obsession.

An Inside Customer Account Manager is an ambitious primary customer advocate who engages and builds relationships with commercial customers by providing feedback to inquiries by utilizing their strong organizational and process skills. Provides oversight of pricing, lead-times and contractual requirements of quotes and orders. Performs work with limited direct supervision and plays a critical role in providing an interface between Customer and Company and handles themselves in a friendly and professional manner. This position will manage the activities of both AGSE and Westmont. JOB DUTIES AND RESPONSIBILITIES Assume the day-to-day commercial customer internal focused activities such as: quote processing, sales order processing, contract review, export compliance, customer returns, customer complaints, requests for information, quote follow up, open order management, scorecard analysis and customer satisfaction surveys Quote Processing: o Manage customer request for quote to determine and/or verify requested part numbers by analyzing technical manual parts lists, engineering drawings, bills of materials, and other specifications to understand what needs to be quoted o Understand customer need and recommend products by utilizing company website to determine and/or verify requested part numbers o Ensure customer requirements and/or terms and conditions are reviewed, understood, and incorporated into the pricing of the quote o Gather first-hand information from historical quotes o Interface with Production Control and Supply Chain to ensure product lead-times o Create quote in the company business system and use sales market guidelines to determine sell price o Ensure accuracy of quote output prior to submittal to Customer, Sales Rep or customer portal Sales Order Processing: o Manage customer purchase order/contract by conducting a review to identify any gaps between quote/price agreements and customer purchase order and resolve any issues identified with customer o Verify purchase order/contract requirements are consistent with AGSE standard terms of sale and/or specific customer contractual requirements o Identify any customer requirements to ensure they were referenced on the quote, otherwise, perform a review to confirm compliance and any cost impact o Create sales order in the company business system, including customer requirements, special flow downs, and making note of any open issues which require resolution prior to shipment of order o Ensure accuracy of sales order prior to formal acknowledgement to the Customer via e-mail or portal Account Management: o Ensure all customer facing requests have been vetted for compliance to AGSE's Export Compliance policies and/or applicable Government regulations o Log, monitor, and maintain specific data elements associated with customer equipment returned for repair within the established process, ensuring information is both timely and accurately defined o Log, monitor, and maintain specific data elements associated with customer complaints and following through on actions required to resolve the issue to ensure customer satisfaction o Interact with internal departments (Engineering, Supply Chain, Production Control, Manufacturing, Quality, Shipping and Accounting) to obtain feedback to ensure customer needs are met o Monitor processing time of quotes, sales orders, repair orders, complaints, and on time delivery from inception to closeout by reviewing status dashboards in the company business system o Ability to maintain and nurture customer relationships by providing excelling Customer Service in an accurate and timely manner, and by coordinating with Regional Sales Directors to resolve customer-related disputes JOB REQUIREMENTS AND MINIMUM QUALIFICATIONS Education: Bachelor's degree required Experience: At least 2 years of Customer Service Ability to work in a structured, process-oriented environment to meet key performance indicators Intermediate skill level in Microsoft Office Suite Ability to work within multiple Outlook e-mail boxes, which are accessible by all Customer Service team members, and using the Categorize feature to identify the appropriate action/status of each e-mail request Proficient in business (formal) e-mail writing skills Ability to navigate various customer portals for requests for quotes, orders, updates, changes, etc. Ability to independently resolve routine to relatively complex work-related issues Dedicated, customer friendly person who provides customer satisfaction, via e-mail, phone, virtual meeting, or face-to-face meeting Negotiating skills with the ability to influence outcomes This position may require access to Controlled Data and/or Information, whereby, only a US Person will be considered for this position, as defined by 22 C.F.R 120.15 (US Person includes US Citizen or lawful permanent resident) Previous aerospace industry work experience Previous manufacturing industry work experience Some experience reading and interpreting technical documents Comprehensive understanding of Enterprise Resource Planning (ERP) System Basic knowledge of contract language What We Offer AGSE offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about AGSE and our products or services, please visit us on the internet at ***************** Pay: Salary $67,000-$85,000 per year PLUS discretionary bonus This role is considered exempt and an “ONSITE” role only. AGSE is required by law in certain jurisdictions to include a pay scale in the job posting for this position. "Pay scale" means the salary or hourly range that AGSE reasonably expects to pay for this position; it is neither a promise nor a guarantee of the compensation that the successful candidate will receive. The pay scale for this position considers the wide range of factors that Westmont considers in making compensation decisions, including, without limitation: skill set, experience, and training, licensure and certifications, and other business and organizational needs. Please note that it is not typical for AGSE employees to be at or near the top of the pay scale for their role - especially as a new hire - and compensation decisions are dependent on the facts and circumstances of each case. Benefits 401(k) 401(k) matching 100% up to 5% of compensation Dental insurance Employee assistance program FSA “Flexible Spending Account” Health insurance Life insurance Paid time off. Tuition reimbursement Vision insurance PHYSICAL REQUIREMENTS & WORKING CONDITIONS While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The work environment characteristics described here represent those employee encounters while performing this job's essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Employees work under typical office conditions, and the noise level is usually quiet to moderate. However, in certain assignments, an employee may work near moving equipment and be exposed to toxic or caustic chemicals, biological hazards, airborne fumes, outdoor weather conditions, and loud, prolonged noise.

Center Street Lending is a leading lender for real estate development and residential investor loans, and servicing for builders, real estate agents, investors and brokers. Our clear communication and reliability ensure a seamless borrowing experience supporting long-term investment goals. This includes short term lending solutions for Fix & Flip, Ground Up Construction, Bridge Loans, Single Family Rentals, Apartment development projects, and Long-Term Rentals. Center Street Lending provides expert guidance, fast approvals, speedy funding, and personalized in-house service that helps achieve significant returns on investor investments. We provide tailored financial solutions designed to meet the unique financial needs of real estate developers and residential investors. Our management team has been financing real estate since 1992 and has financed $6 billion of residential real estate in over 40 different States since then. Center Street Lending is proud to be listed on the 2025 #Inc5000 list and featured in Scotsman Guide's Top Lenders publication since 2023. Website: *************************** Position Overview: The Sales Manager position is a key leadership role responsible for driving loan origination growth through building, developing, coaching, and leading a high-performing SDR team. Key Responsibilities: Comprehensive Market and Product Training: Design and deliver a foundational training curriculum covering the residential real estate investor market, our fix-and-flip, ground-up, and DSCR loan products, and the unique value proposition of each. Sales Acumen and Discovery Coaching: Train SDRs on core sales skills, including active listening, objection handling, and persuasive communication to effectively manage cold and warm leads. Expert Discovery Conversation Training: Coach SDRs on how to conduct effective discovery calls, focusing on understanding an investor's goals, experience level, deal pipeline, and pain points to accurately tailor our lending solutions to their specific needs. Pipeline and CRM Management: Oversee the team's daily activity, ensuring rigorous adherence to our lead disposition playbook and timely, accurate entry of all data into the CRM to maintain a high-quality sales pipeline. Performance Management: Set clear, measurable performance metrics (e.g., call volume, discovery call conversions, kick-up volume) and conduct weekly one-on-one coaching sessions, call reviews, and team role-playing exercises. Handoff Excellence: Develop and standardize a seamless qualified lead handoff process to Loan Originators, ensuring all necessary deal and client information is transferred effectively. Competitive Intelligence: Continuously monitor the real estate lending landscape and competitor offerings to equip the SDR team with up-to-date talking points and competitive differentiators. Required Qualifications Real Estate Lending Experience: Minimum of 2+ years of experience working in or directly supporting the real estate investment, private lending, or hard money lending space. Sales Leadership: Minimum of 2+ years of experience leading and directly managing a high-performing sales or business development team. Management Experience: Proven track record of training and onboarding with a focus on consistent skill development and retention. Education: Bachelor's degree is required. Communication Skills: Exceptional verbal and written communication skills, with a proven ability to teach complex financial concepts in an accessible, engaging manner. Technological Proficiency: High-level proficiency with CRM software (e.g., Salesforce) and sales engagement tools. Compensation: $120k - $150k, depending on experience Benefits: Paid time off Health insurance Dental insurance Vision 401k plan Company Events Great Team Culture!

Must Haves: 5+ years of experience in account management - preferably within an agency or in-house creative team with a focus on social. Strong understanding of social media platforms, trends, and creative best practices. Proven experience managing integrated campaigns from concept to execution. Exceptional communication, collaboration, and organization skills. Ability to work flexibly and collaborate across time zones. Experience in retail, fashion, beauty or consumer brand marketing. Highly organized, culturally curious with experience managing creative campaigns in fast-moving environments. Comfortable navigating both creative conversations and operational details. Adept at building trust and driving alignment across multiple teams and partners. Passionate about design, storytelling, social platforms, creative innovation, and emerging social trends Background as a social media manager and/or strategist. Plus? Familiarity with influencer and creator-driven content. Job Description: Insight Global is looking for a Creative Account Manager to join our fast-paced and highly collaborative in-house team. This person will act as the strategic link between marketing partners and the creative team -With a focus on Style: Fashion, Beaty and Home, you will oversee our social workstreams for both Marketing campaigns and social first reactive content. You'll help translate marketing goals into bold, platform-native creative ideas that resonate with today's audiences. This role is perfect for a creative-minded problem solver who thrives in culture, understands the social landscape, and can bridge strategy, creative, and execution seamlessly.

As an Inside Account Manager at PRG Golf, you will manage customer accounts from start to finish, using our bespoke PRG System to monitor orders and ensure a seamless sales process. You will be responsible for maintaining existing client relationships, managing incoming orders, and supporting the outside sales team. Additionally, you'll actively reach out to potential clients through proactive outbound sales calls to expand our customer base and increase sales opportunities. This is a great opportunity to blend your passion for golf with your sales expertise in a growing, dynamic environment. Key Responsibilities: Account Management: Act as the primary point of contact for assigned customer accounts, ensuring their needs are met and relationships are nurtured. Maintain regular communication to foster customer loyalty. Order Monitoring & Management: Use the bespoke PRG System to track and manage orders from initiation to fulfilment. Ensure orders are processed accurately and efficiently, providing clients with real-time updates on order status and delivery. Proactive Sales Outreach: Conduct outbound sales calls to potential and existing clients to generate new business, follow up on leads, and promote new products or services. Actively look for opportunities to expand sales within existing accounts. Sales Team Collaboration: Partner closely with the outside sales team to provide support throughout the sales cycle. Help qualify leads, assist in preparing proposals, and ensure smooth communication between inside and outside teams. Customer Service Excellence: Provide exceptional customer service by addressing inquiries, troubleshooting issues, and offering tailored solutions. Ensure customers have a seamless experience from order to delivery. CRM & System Usage: Utilize the PRG System and CRM tools to maintain accurate customer records, track interactions, manage sales activities, and provide real-time reporting on account status and sales performance. Product Knowledge: Stay up to date on all PRG Golf products, services, and industry trends to provide expert recommendations to both customers and the sales team. Share product insights to help inform sales strategies. Collaboration & Reporting: Work cross-functionally with marketing, logistics, and product teams to ensure orders are fulfilled correctly and clients are satisfied. Provide regular reports to leadership on sales performance, order status, and any emerging sales opportunities. Qualifications: 2+ years of experience in inside sales, account management, or sales support, ideally in the golf or sports accessory industry. Strong communication and interpersonal skills, with the ability to build rapport and work collaboratively with both internal teams and external clients. Experience with CRM software (Salesforce, HubSpot, etc.) and comfortable using proprietary systems like the PRG System to track orders and sales activities. A passion for golf and a basic understanding of golf accessories is a plus. Proven experience in proactive sales, including outbound calling and lead generation. Highly organized with the ability to manage multiple tasks, prioritize effectively, and meet deadlines. Self-starter with a proactive mindset and strong problem-solving skills. About PRG PRG is one of the world's leading suppliers of innovative, high-quality bespoke golf accessories. With their own production facilities, PRG prides itself on creating industry-leading products for the world's best courses, resorts, brands and events.

Reporting to the Practice Engagement Department, the Clinical Account Manager provides remote diagnostic services to eye care providers and their patients through connected artificial intelligence-enabled patient home-use digital health devices for early detection and monitoring of retinal diseases. This position aspires to change the standard of care by presenting and implementing remote diagnostic services and forming provider to provider partnerships between the Notal Vision Monitoring Center and ophthalmic practices including retina, comprehensive ophthalmology, and optometry. The Clinical Account Manager must possess a consultative account management approach and clinically meaningful interactions intended to captivate physicians and office staff through in person interactions and virtual presentations. This role serves as key member of the account management team; responsible for driving product awareness, demand while also coordinating Notal Vision Monitoring Center staff to address specific account or patient needs. ROLES AND RESPONSIBILITIES: Interfaces with clinical and key administrative stakeholders at ophthalmic and optometric practices. Lead initiatives to build favorable remote diagnostic service provider perceptions among eye care referral networks. Streamlines practice and patient workflows to drive adoption of remote monitoring services and digital health devices for the management of retinal diseases. Provide education to physicians, schedulers, practice managers, and medical staff to ensure understanding of services offered, practice workflow enhancements and patient engagement initiatives, as well as to drive recurring referral business, ensuring that obstacles are identified and minimized. Addresses issues related to products or services by addressing key clinical account stakeholders and Notal Vision matrix team members. Work onsite and collaboratively with the practice administrators, managers, doctors, and others to gather feedback and execute communication strategies to develop provider referral patterns to the Notal Vision Monitoring Center. Develop and implement specific outreach, relationship building, marketing and clinical practice development plans to meet goals, in collaboration with Marketing and Clinical Education Group. Establish and maintain ongoing communications with referring providers and their staff, including routine or follow-up virtual check-ins, emails, phone calls, and in-person visits. Research accounts and identify key stakeholders to generate interest. Responsible for product and clinical application knowledge to answer customer questions and sending additional information and collaterals via email/mail. Demonstrates disease acumen and clinical practice pattern knowledge, especially in the ophthalmic arena. Ability to deliver concise and engaging online demonstration of features of medical products and services. Identifying qualified opportunities and providing the appropriate resources to form a long-term provider to provider referral partnership. Development of leads and referrals to work such leads through sales process to achieve quarterly quotas. Maintain and expand your database of prospects and current relationships within assigned territories. Represents company at national and regional tradeshows and conferences. Gather and document customer information, reactions to products / process and follow up items based on categorization of such clients. Communicates territory activity in an accurate and timely manner as directed by management. Develop strong customer relationships by better understanding the customer's needs and goals and communicating those needs and goals to other team members. Actively participate in the planning and execution of company marketing activities providing vital input on prospective strategies. Actively participates in local, regional, and national conferences and educational events. ORGANIZATIONAL RELATIONSHIPS Reports jointly to Territory Account Manager and Notal Vision Monitoring Center management. Works closely with Executive Leadership, Notal Vision Monitoring Center management and Account Management team. EXPERIENCE AND EDUCATION REQUIREMENTS: 3-5 years of ophthalmic practice experience as manager, technician, or administrator, required. B.S. in Business, Healthcare IT, Engineering, or another applicable field, preferred. JCAHPO Certification. Meticulous organizational skills. Excellent oral communication and best practices in customer service when interacting with physicians, office administrators and staff. Creative thinking skills. Must be knowledgeable on all company products. Excellent oral communication skills. Experience working with customer relationship management (CRM) system, required. Experience working in electronic medical records (EMR), practice management and image management systems. Strong listening and presentation skills. Ability to multi-task, prioritize, and manage time effectively. PHYSICAL DEMANDS: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential functions. While performing the essential functions of this position, the employee is required to sit for a large part of the work day; continuously using a computer to document or to access information, as well as speaking with internal and/or external customers on the telephone; consistently use repetitive motions of the neck, shoulders, arms, elbows, hands, wrists and fingers while using a personal computer, electronic mouse, telephone headset, fax machines, computer keyboard, and other automated equipment; use hands and fingers to finger, handle, reach for, or feel papers and materials throughout the work day; commit to memory and repeat upon demand detailed information regarding product(s) and services; read from a computer monitor throughout the work day; close vision, the ability to focus, and color vision are required; disseminate to and solicit from customers and other staff detailed information; concentrate intensely for long periods of time.

Salary: $110,000-$130,000 base + performance bonus + commission Tiello is partnered with a top-performing residential roofing contractor in the Burbank area that's experiencing rapid expansion and is looking to bring on a highly accomplished Sales Manager to lead and elevate their sales division. This is a company with a long-standing reputation for quality workmanship, an integrity-driven culture, and a strong presence across Southern California. They're seeking someone who operates at the highest level-someone who has repeatedly grown teams, elevated performance, and driven significant revenue in the residential roofing space. The Role You'll lead the residential roofing sales team across the LA-Burbank market, owning strategy, performance, process, and accountability. This is a hands-on leadership role focused on scaling people, systems, and revenue. The ideal candidate has coached and grown teams responsible for $20M-$30M+ annually, while consistently increasing close ratios and average ticket sizes. Responsibilities Lead, mentor, and develop a high-performing residential roofing sales team Increase team performance across close rates, average ticket size, and revenue Implement scalable sales processes, KPIs, and systems to support rapid growth Partner closely with ownership on forecasting and long-term strategy Work with marketing and operations to ensure alignment and project excellence Recruit, onboard, and develop new sales reps to expand market coverage What We're Looking For Proven experience leading sales teams in residential roofing or exterior construction Demonstrated success scaling revenue and team performance ($20M+ preferred) Strong coaching and leadership skills Process-driven, metrics-focused, and growth-minded High integrity, clear communication, and a collaborative approach Compensation & Benefits Base salary: $110K-$130K (DOE) Performance bonuses + commission Company vehicle or vehicle allowance Full benefits package Long-term career growth with a highly reputable California contractor Tiello is proud to be an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Please apply directly or send resumes to ****************.

No recruiters or unsolicited agency referrals please. *Candidate must reside in greater Los Angeles/Southern CA area* Are you are looking for a dynamic life science/lab equipment sales position where every day is different? Where you can hit the ground running and make an immediate impact with the largest healthcare providers in your region? Then look no further, you'll be a great fit for CME Corp. CME Corp. is looking to add a talented and highly motivated sales professional to join our growing organization. As a Life Science Account Manager, you will play a key role in our sales team managing your book of business, developing new business opportunities, and meeting or exceeding sales profitability objectives selling healthcare equipment and related services with a focus on lab, also calling on research, phlebotomy, blood bank and morgue departments. The territory is the greater southern California region, and the focus is on the largest and most prestigious healthcare systems within your territory. This role will report to the Vice President of Specialty Sales. Responsibilities: Manage and grow opportunities with existing and new customers for life science products through various channels, including networking, cold calling, and attending industry events. Maintain and nurture relationships with existing clients, identify opportunities for upselling and cross-selling, and ensure customer satisfaction. Develop a comprehensive understanding of the features, benefits, and applications of the life science equipment- be a resource for your customer Meet monthly and annual sales/revenue targets Collaborate with Account Manager to grow life science product sales within accounts Bidding/quoting projects and creating proposals Maintain current and develop new relationships with manufacturer sales representatives Identify and qualify key “Decision Makers” (buying influencers) in all key and target accounts Create value beyond our products and services in a way that differentiates us from the competition Stay current with industry trends Requirements: Bachelor's degree or high school diploma with 5 years of relevant work experience Minimum of 2 years of progressive experience in account management in acute care facilities or similar role Minimum 2 years experience in life science product sales with lab focus. Excellent communication and interpersonal skills Experienced in Microsoft office products and Salesforce CRM Must live in the geographical location of the position Regular daily travel within the geographic territory as business needs require Occasional overnight travel may be required Attend industry trade shows as needed Who you are: Self-motivated and goal oriented Highly organized and strong attention to detail Effective communication and presentation skills Strong, consistent and competitive work ethic Strong problem-solving skills with solution-oriented focus Customer Centric approach Adaptable to change and ability to work in a fast-paced work environment Compensation and Benefits: Commission based with a weekly draw. The weekly draw amount is dependent upon experience level of applicant This position has unlimited earning potential Company laptop and cell phone Monthly expense allowance Medical, Dental and Vision Vacation and Paid Holidays 401k Retirement Plan Employee Stock Ownership Plan Employer-Paid Life Insurance Voluntary Benefits - Critical Illness, Short & Long Term Disability, Accident, Life, Whole Life, and Pet insurance Tuition Reimbursement Referral Bonus Program Employee Assistance Program About CME: Dedicated to providing quality equipment, logistics, and services to healthcare. CME is the premier source for equipment and turnkey logistics, delivery, and support for the healthcare community. The company helps healthcare facilities nationwide to seamlessly launch, renovate and expand. CME is headquartered in Warwick, RI with branches in Anaheim, CA, and Long Island, NY and over 35+ service centers spanning the nation and offers an expanded product line of more than 2 million+ medical products from more than 2,000 manufacturers. We support our military community, veterans encouraged to apply! CME Corp. is an equal opportunity employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.

Residential Sales Manager Los Angeles, CA $150k - $250k base + Commission + Benefits Be instrumental in shaping the residential sales division Join a team with no micromanagement - no clock watching, trust and belief in your abilities You will help establish the reputation of the commercial division within a forward-thinking and ambitious roofing contractor Being part of a rapidly growing contractor, you will have opportunities for training, development and growth within the business - you won't have to wait for someone to retire to get that promotion you deserve Benefits Medical, dental and vision insurance Commission Bonus 401k Plan Company truck Training What you'll do Your initial goal will be to grow the residential division from $15million to $30million Set and monitor KPIs, train and mentor existing sales reps and growth the team by hiring and onboarding new reps You will be a hands-on manager, leading by example and getting involved in all aspects of the sales process Requirements Experience at a roofing contractor is essential 5+ years' experience in roofing management Excellent leadership and communication skills Strong technical knowledge of low-slope roofing systems Experience and drive to train sales reps and improve procedures and KPIs A bit about the company The company has quickly grown since it was founded, establishing themselves as a trusted and reliable residential roofing contractor before they branched into the commercial industry. Today, they turnover $20million dollars and their work is split 60/40 between residential and commercial work, with $15million of this coming from the residential department. Don't hesitate and APPLY NOW. Don't have a resume? No problem, just get in touch with me directly to arrange a call: ******************************* Not quite the right fit for you, but know someone that is perfect for the role? Refer a friend today and if we successfully place them, we will give you $1000!

AiTmed is looking for an energetic and self-motivated sales marketer MANAGER with 5 years experience or more to join and lead our growing marketing department. If you're an ambitious individual who wants to build a career in healthcare technology sales, B2B sales, social media and content or digital marketing, then we want to work with you! Your work will include targeting and marketing strategically to medical facilities and doctors to use our system around the surrounding area and leading the sales department. You will report directly to our VP of Operations and CEO and track data in our CRM, and you will be a lead sales representative of the company in your assigned market. You will provide marketing and sales tactics with a motivated drive that will advance this healthcare technology in the Healthcare Industry. In addition to being an excellent communicator, you should have excellent multitasking and organizational abilities. The successful candidate will also have in-depth knowledge of marketing techniques and social media platforms. Responsibilities: · Development and implementation of sales strategies and initiate sales and marketing activity to meet or exceed goals · Perform closing deal results with medical doctors and investors · Creation of mock-ups, email campaigns, mass sales techniques, and social media content. · Perform training and direct support to the Medical Offices you have closed sales on. · Perform market analysis and research on the latest healthcare trends. · Design and present new social media campaign ideas. · Monitor all social media platforms for trending news, ideas, and feedback. · Help with the planning and hosting of marketing events. · Research and evaluate competitor marketing and digital content. Requirements: · Bachelor & Master degree in Marketing, Public Relations, Communications or similar field relative to sales. · Have some Healthcare sales experience. · Have some sales experience using a CRM. · Familiarity with marketing computer software and healthcare. · Good understanding of the latest marketing trends and techniques. · Excellent verbal and written communication skills. · Must have a passion for marketing and sales · Outstanding multitasking abilities since this is a startup business.

David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Today, with their son, Evan, they create timeless, yet contemporary Men's and Women's jewelry for all lifestyles through unconventional artistry, featuring their signature cable motif. The Sales Manager is responsible for ensuring that store achieves or exceeds sales plan and profitability goals, as well as enhance the David Yurman brand within the store and local market. This individual will also partner with store management team in overseeing that all operational policies and procedures being followed. The Sales Manager will effectively lead, coach and support sales professionals with a focus clientele development and providing a high level of customer service to create a luxury experience. The David Yurman Beverly Hills Sales Manager will be accountable for the following key deliverables: Core Responsibilities Achieve and/or Exceed Sales Plan Partner with sales professionals to meet their individual sales plans and KPI Participate in the development and execution of strategic initiatives to deliver the sales budget. Demonstrate an active role on the selling floor through sales leadership and client development Support sales professionals in closing sales Facilitate the implementation and success of special events held at the retail store Remain current and knowledgeable of industry trends, to determine strategic opportunities to maximize sales within the market. Maintain visual presentation based on company vision and market needs Clientele/Service Management Coach and Monitor in partnership with Retail Store Director, on sales professionals accountability for client outreach and relationship development Ensure store data capture goals are being achieved Maintain a luxury environment that is warm and hospitable, and ensuring that the correct interpretation of and implementation of visual guidelines are being met. Provide appropriate feedback in partnership with Retail Store Director, to staff to ensure that they have demonstrated the appropriate skills necessary to provide a positive and rewarding client experience in all customer interactions Operations Manage the day-to-day activities on the sales floor. Maintain presence on the sales floor to supervise staff and ensure appropriate floor coverage. Maintain appropriate business controls such as store inventory, requests for stock replenishment and all repairs/returns. Implement and support all security measures. Partners with the sales professionals in the administration of special order requests Oversee store opening and closing in the absence of the Retail Store Manager. Talent Partners with the Retail Store Director in hiring and providing performance review feedback. Trains new Sales Associates. Provide leadership to staff through monthly scheduled meetings to review and coach on overall performance Provide formal and informal feedback to staff to build ongoing development opportunities Explain and enforce KPIs and ensure that staff is trending to those measures Qualifications Work Experience: Minimum 1-2 years of proven experience managing in a similar role, preferably within a high-end luxury accessories boutique with joint responsibility for sales and operations Ability to motivate, establish strong business partnerships, and promote professionalism with both clients and staff Ability to manage multiple tasks in a fast-paced environment Proven ability to drive results, and strategic vision to develop business Fine Jewelry and or Fine Watch experience preferred, but not required Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.). Flexibility to work non-traditional hours, including days, nights, weekends and holidays. Computer Skills: Proficient in Microsoft Word, Excel, and Outlook The expected base salary for this role is $80,000-$100,000 annually. Base pay is one component of David Yurman's total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.

Jr. Sales Manager - Strawberry Paris Luxury Boho Womenswear | Paris-born, DTLA-based Full-Time | Downtown Los Angeles HQ + Travel *********************** We just launched in 2025 and in less than 6 months we've already smashed past $1M in sales. Vogue France called us “the new boho obsession,” Who What Wear declared our strawberry-pink silk dresses “the piece of the season,” and every cool-girl influencer from Paris to Venice Beach is wearing us. Now we're scaling fast and we need a HUNGRY Jr. Sales Manager who lives for the chase and refuses to take “we'll think about it” for an answer. This is not a cushy corporate gig. This is a rocket-ship role for someone who gets a rush from turning a cold lead into a six-figure wholesale account. What You'll Do (and win at) Hunt daily: generate your own leads (Instagram DMs, store visits, competitor research, whatever it takes) Cold call, cold email, cold walk-in - you smile when people say they hate cold outreach because you know you're about to change their mind Warm up relationships like a pro: send personalized video lookbooks, teaser samples, and irresistible storytelling that makes buyers feel like they're missing out if they don't stock Strawberry Paris Close wholesale accounts with boutiques, concept stores, and multi-brand retailers across the US, Canada, Europe, and the Middle East Own your territory and your numbers - hit monthly targets and watch your commissions stack Rep the brand in person at Coterie NY, Paris Fashion Week showrooms, LA Market Week, and pop-up events - charm buyers face-to-face and walk away with orders in hand Build a black book of the hottest boutique owners on the planet Collaborate directly with the founder on big-account strategy (think go-see's at The Dreslyn, Lisa Says Gah, Revolve, Free People, etc.) Who You Are 1-3 years sales experience (fashion wholesale is a huge plus, but raw hunger beats years of experience) You're persuasive, polished, and a little ruthless when it comes to closing Rejection is just foreplay to your next “yes” You already know the difference between Shopbop and Ssense, and you have opinions about which boutiques are sleeping on the boho revival Fearless on the phone and magnetic in person Comfortable on camera - you'll be filming quick iPhone videos showcasing the collection and sending them straight to buyers Willing to travel (trade shows, store visits, Paris trips) Bonus: you speak French, you live for the thrill of the deal, and you look killer in a flowy Strawberry Paris dress or embroidered blouse What You Get Base salary $55K-$70k (depending on experience) + uncapped commission (high top performers should clear six figures in year one) Strawberry Paris takes 15% of the net profit per year and distributes it to bonuses. Generous clothing allowance (obviously) 3% UNTAPPED COMMISSION ON ALL SALES FOR YOUR ACCOUNTS. TRAVEL BENEFITS Work out of our dreamy DTLA showroom surrounded by racks of hand-dyed silk Be part of the core team building the next big indie luxury brand Think you've got what it takes to put Strawberry Paris in every must-have store from NYC to Paris? Send your resume + a short note (or 60-second video) telling us the biggest sale you've ever closed and why you're ready to dominate wholesale for us. Email: ************************ Subject line: Jr. Sales Manager - [Your Name] - Let's Hit $10M We move fast. The right person starts ASAP. Don't wait. Your future is waiting. 🍓✨ Check out our website: ***********************

Who We Are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur, you also need a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small - including Chick-fil-A, Ben & Jerry's, KFC, and Eataly - trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What You'll Do As a Senior Enterprise Customer Success Manager, you'll lead a portfolio of global enterprise accounts, driving real business outcomes through strategic partnership, data-driven insights, and deep product knowledge. You'll act as a trusted advisor, helping our most important customers thrive in the ever-evolving world of online ordering and restaurant tech. Drive Revenue & Retention: Own the full customer lifecycle across a portfolio of large enterprise accounts - focused on retention, expansion, and profitability. Strategic Partnership: Act as a long-term, trusted advisor to our top customers, identifying new opportunities to grow the relationship over time. Industry Expertise: Leverage your knowledge of food & beverage, online delivery, or restaurant-tech to offer credible, relevant insights and solutions. Commercial Impact: Use data, product expertise, and business acumen to drive upsell and cross-sell opportunities with charisma and clarity. Problem Solving: Understand restaurant operations and financials to help solve complex business challenges and deliver tangible value. Customer Advocacy: Track performance metrics, guide product improvements, and serve as a product expert on key sales and strategy calls. Relationship Management: Develop strong, authentic relationships with stakeholders, effectively de-escalate tough issues, and negotiate to positive outcomes. What We're Looking For 5+ years of experience in Customer Success, Enterprise Account Management, or Strategic Consulting. Proven success managing complex, high-value customer relationships at the enterprise level. Strong understanding of restaurant operations, hospitality tech, or food delivery ecosystems. Exceptional communication, stakeholder management, and relationship-building skills. Data-driven mindset with the ability to translate metrics into business impact. Experience navigating product conversations and influencing cross-functional teams. Why Join Us Massive Market Opportunity: Help shape the future of an $80B market that's expected to grow to $500B in the U.S. alone by 2030. High Impact, High Ownership: This is a strategic, customer-facing role where your success directly drives Otter's growth. Real-World Impact: Play a key role in helping restaurants evolve and thrive in an increasingly digital world. Team & Culture: Join a collaborative, fast-paced team that thrives on execution, innovation, and doing what's best for the customer. In-Person Collaboration: We work onsite 5 days a week in our Los Angeles HQ to foster rapid learning, strong communication, and shared wins. What else you need to know This role is based in our Los Angeles office location. As a company driven by innovation and continuous change, close collaboration is essential. We're constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That's why all of our office-based teams work onsite, five days a week. Ready to join us as we serve those who serve others?

At HeyGen, our mission is to make visual storytelling accessible to all. Over the last decade, visual content has become the preferred method of information creation, consumption, and retention. But the ability to create such content, in particular videos, continues to be costly and challenging to scale. Our ambition is to build technology that equips more people with the power to reach, captivate, and inspire audiences. Learn more at *************** Visit our Mission and Culture doc here. Position Summary HeyGen is seeking a strategic and driven Customer Success Leader to take ownership of our customer adoption and drive long-term retention. In this full-time role, you will play a foundational role in shaping the customer journey, from onboarding to expansion ensuring a value-driven experience that keeps users engaged and invested in HeyGen's AI video platform. You'll partner closely with Marketing, Sales, and RevOps to proactively manage retention risk, optimize renewal workflows, and uncover expansion opportunities. This role is based in our Los Angeles or San Francisco office. Core Responsibilities Define and implement a customer journey framework from onboarding to renewal. Lead, hire, and mentor a team of CSMs (Customer Success Managers), ensuring excellence in customer interactions. Identify and mitigate churn risks in collaboration with the Sales team Partner cross-functionally to resolve account, billing, and usage issues impacting renewal outcomes Forecast renewal performance accurately and maintain up-to-date data in Salesforce Drive customer engagement with HeyGen's value proposition to reinforce long-term value Surface expansion potential and collaborate with Sales or Marketing to support growth opportunities Lead improvements to renewal processes, playbooks, and tooling to scale the motion Provide insights and reporting on retention trends and performance metrics to stakeholders Support pricing changes, multi-year deals, and upsell opportunities in partnership with the broader revenue team. Requirements 5-8+ years of experience in SaaS renewals, customer success, or account management Experience in a high-growth startup or early-stage company, preferably in the AI, SaaS, or B2B tech space. Demonstrated ability to manage high-volume customer interactions and meet/exceed retention goals Strong communication, negotiation, and relationship-building skills Proficient in Salesforce (or similar CRM), subscription billing tools, and spreadsheets Analytical, proactive, and comfortable working cross-functionally Bonus points Experience in a PLG (product-led growth) environment or with AI/creative tools Familiarity with Salesforce, Customer.io, or other CS/revenue platforms You've built renewal or retention playbooks from scratch before Passion for video, AI, or storytelling Compensation Base salary Range: $180,000 to $230,000 annually Please note that the salary information is a general guideline only. HeyGen considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal equity, as well as location, market and business considerations when extending an offer. As part of our total rewards package, HeyGen offers comprehensive benefits including a 401k plan, health benefits, generous PTO, a parental leave program and emotional health resources. HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This role will manage the customers student achievement goals and work collaboratively across the organization to ensure those goals are met. As the Sr. CSM, you will be encouraged to collaborate with sales partners to retain existing business and will support expansion within your accounts. This is an exciting role that requires a proactive attitude, strategic problem-solving capabilities, the ability to motivate your Clients, and strong analytical skills. We require all staff to provide proof of vaccination for in-person meetings unless an approved exemption is provided. Responsibilities:Lead the entire customer journey Own strategic customer engagements from launch through the post-sale customer lifecycle, being accountable for account success and retention for some of our largest district partners Monitor implementation progress and account health, and maintain knowledge of project status to communicate to customers and internal partners Conduct quarterly impact reviews to document success to date, review adoption and usage metrics, align on district priorities, provide adoption and usage recommendations and align our product roadmap with customer needs Determine order and priority of account issues and help to implement solutions or workarounds, coordinating with internal teams; communicate with district/school personnel to provide timely updates on issue resolution Accurately report and monitor the health of customer deployments and drive corrective action plans where needed Partner with sales team to facilitate subscription quotes and contract renewals Demonstrate ability to work independently and to collaborate effectively across team functions Form close relationships with our customers Strong executive presence at the VP level and above, demonstrate ability to seamlessly participate in discussions with business and technical leadership Develop strong partnerships with account leaders across District departments, especially at the Executive level to set multi-year student achievement strategies Act as a trusted advisor and coach, define and measure / confirm the realization of our customer's curriculum objectives through the use of our programs Participate in district steering committees and events, be available for regular site visits, build district reports as needed Act as a primary point of contact for district leaders and educators, working in close collaboration with Sales and Professional Learning to deliver an outstanding customer experience Able to mitigate risks by being resourceful and an independent problem-solver Deliver business value Develop and maintains a deep understanding of customer contracts and district requirements to ensure compliance with terms and proactively make recommendations Review and analyze account data to understand usage trends, sharing key insights with customers to inform ongoing curriculum strategy Lead regular check-in meetings with customers including goal setting and impact reviews to ensure account progress towards strategic goals and teacher and student performance; build and distribute meeting minutes and provide regular updates for assigned accounts that drive continued return on investment Understand customers needs and priorities to optimize the use of the product portfolio Monitor the adoption rates of assigned accounts; help align customer use case with their business objectives Adept at working in fast-past environments Maintain operational excellence Implement complex project plans for our largest districts multi-product implementations that involve multiple work streams and internal partners Lead and coordinate development of Professional Learning plan for customers, collaborating with product specialists as needed Maintain expertise across the suite of products to advise accounts across all curriculum needs Proactively identify risks and alert stakeholders of launch readiness blockers encountered during onboarding and/or post-launch activities Confidently serve as the districts contract guide and understand scope of work and implementation

Job Description We're looking for a Customer Success Manager who will partner with our customers to turn data and insights into measurable business impact. In this role, you'll help our customers leverage LinearB's AI Productivity Platform to improve engineering team performance, define clear success metrics, and drive meaningful outcomes. You'll act as a trusted advisor-building strong, long-term relationships, aligning on success plans, and guiding teams to maximize the value they gain from our platform. You'll collaborate closely with product, sales, and leadership to ensure customer goals are met, results are tracked, and insights are translated into continuous improvement. Your success will be measured by how effectively you help customers achieve theirs-strengthening retention, growth, and advocacy across your portfolio What you'll do: Customer Onboarding & Rollouts: Lead successful client rollouts and ensure high product adoption rates by guiding customers through the onboarding and implementation process. Serve as the main point of contact from Sales handoff to post-launch success. Portfolio Management: Manage a portfolio of clients with multiple simultaneous rollouts, ensuring each customer receives the attention and support needed to maximize product value. Customer Touchpoints: Schedule and conduct regular check-ins with customers to maintain a strong understanding of their needs, ensuring they are satisfied and proactively addressing any issues. Cross-functional Collaboration: Work closely with the Customer Solutions Architect and Support team to quickly triage and resolve customer support issues, escalating blockers when necessary to prevent customer churn. Feedback Loop: Gather customer feedback and product requirements to collaborate with Product and Engineering, helping shape the product development roadmap. Best Practices & Strategy: Advise customers on industry best practices, ensuring that their technical setup and ongoing use of the product is optimized for success. Customer Advocacy: Partner with Marketing to create customer case studies, testimonials, and other advocacy content to highlight product value and strengthen customer relationships. Data-Driven Success: Use customer data and metrics to guide proactive customer success initiatives, identifying opportunities for expansion and ensuring customers derive continuous value from the product Requirements: Experience: 3-5 years in a customer-facing, technical role for a B2B SaaS product, ideally with experience managing relationships with technical buyers. Technical Aptitude: Strong technical understanding of the Dev-Ops space, able to engage with customers on a technical level and translate complex concepts into actionable advice. Customer-focused: Proven track record of building and managing customer relationships, including working with senior level executives to ensure client success and satisfaction. Communication Skills : Excellent written and verbal communication skills, with the ability to clearly convey complex technical concepts to both technical and non-technical stakeholders. Business Acumen: Strong ability to balance customer needs with business objectives, using data to make informed decisions that drive customer satisfaction and success. Adaptability: Comfortable working in a fast-paced, rapidly-scaling startup environment, with the ability to wear multiple hats and adapt to evolving needs. Cross-functional Collaboration : Ability to work seamlessly with Sales, Product, Technology, and Marketing teams to align on customer needs and deliver comprehensive solutions. Education: BS/MS or equivalent experience in a technical or business-related field. If you're passionate about customer success, enjoy working with technical products, and thrive in a dynamic environment, we'd love to talk with you! LinearB Values Put the Customer First Take Ownership One Team Show Product Expertise Be Data Driven Reach for the Next Level Listen Curiously & Speak Courageously LinearB is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. #LI-hybrid. Powered by JazzHR KlpUfZwL0u

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Challenge: Adobe is a company that understands that product innovation comes from people innovation, and that's why we invest in cultivating leaders throughout the organization. We are hiring for a Senior Customer Success Manager to join our Digital Experience Cloud team. Partner with clients to build relationships, promote products, and ensure value from investments. In addition, you can expect to work closely with a cross-functional Adobe ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness and reveal new growth opportunities. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful. We hire dynamic, passionate, and creative individuals who thrive in fast paced environments. What You'll Do: * Accountable for Customer's overall success with Adobe, including renewals, adoption of Adobe solutions, customer health, and satisfaction * Act as a dependable Customer contact, build a clear success plan, and ensure smooth communication. * Effectively network within accounts in order to achieve successful execution of the customer's strategy and roadmap * Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals * Drive adoption of Adobe Experience Cloud products - using data to provide insights and progress from baseline through the maturity curve * Foster innovation by sharing resources and new ways your customers can use Adobe solutions to advance their digital maturity * Identify Customer risk, and partner with the extended Adobe team to establish and complete "get well" plans * Be the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem * Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers success What you need to succeed: * Bachelor's Degree and/or relevant work experience * 10+ years of Customer Success experience in Software as a Service, Digital Marketing * Passion for driving customer success and measurable outcomes * Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnership * Strong consulting skills and proven results working as a trusted advisor to drive business value for clients. * Ability to prioritize, multi-task, and perform effectively under pressure * Exceptional organizational, presentation, and communication skills, both verbal and written * Existing knowledge of software in digital marketing and/or digital media space * Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners * Tried effectiveness at leading and facilitating executive meetings and workshops * Validated experience with account planning & customer success plans * Effective at leading executive C-level discussions and presentations * Flexibility to travel (approx. 20%) Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,100 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. The expectation will be to work 1 - 2 days a week out of the account's office in Pasadena, CA. Bready* to make a change? As a Senior Customer Success Manager, Toast's way of saying an "Account Manager", you serve as the customer's main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builder, understand a customer's goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention. To thrive as a Customer Success Manager at Toast, you are flexible, a customer champion, and excel in ambiguous environments! The Enterprise (ENT) segment operates in a highly cross-functional role responsible for a regionally based book of business, ranging from 500+ locations. As a Customer Success Manager, you wear many different hats at once and support one overarching goal to keep customers happy and grow their annual recurring revenue (ARR). About this roll* (Responsibilities) * Own the customer relationship end-to-end from planning stages prior to the roll out, through expansion of the account by proactively identifying gaps, building alignment across stakeholders, and architecting success strategies * Operate with high autonomy to define, build, and iterate processes that drive adoption, retention, and growth across complex, multi-location enterprise customers. * Drive results through disciplined project management, ensuring accountability across internal and customer teams, tracking milestones via shared G-Suite systems, and adapting quickly to changing priorities. * Leverage strategic relationship management to build multi-threaded connections with customer executives and Toast leadership, enabling long-term partnerships and advocacy. * Act as a builder and operator, constantly improving internal playbooks, workflows, and tooling to scale enterprise success motions as Toast continues to grow. * Collaborate cross-functionally with Sales, Product, Marketing, and Operations to remove friction, close feedback loops, and escalate customer challenges to resolution. Do you have the right ingredients*? (Requirements) * 8+ years account management experience * Mid-Market or Enterprise customer management experience * Strong leadership, teamwork, and cross-departmental collaboration skills * Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives. * Success operating independently and navigating competing priorities in a constantly changing environment * General technical proficiency using software * Proven track record of success in meeting and exceeding goals * Excellent communication, organizational, and influencing skills Special Sauce* (Non-essential Skills/Nice to Haves) * Experience providing technology or SaaS solutions to a client base * Restaurant experience * Experience managing customer in Mid-Market, Top SMB, or Enterprise segments * Experience with Salesforce CRM, MS Office, G-Suite, and Slack AI at Toast At Toast we're Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture. Our Spread of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at ******************************************** * Bread puns encouraged but not required The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate. Pay Rate $114,000-$114,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: ********************************************* Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. * ----- For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Join Sony Honda Mobility of America Inc. Sony Honda Mobility of America Inc. is a proud subsidiary of Sony Honda Mobility Inc., a 50/50 joint venture between Sony and Honda, headquartered in Tokyo, Japan. Our American headquarters in Culver City, California, established in March 2023, is at the forefront of bringing the innovative electric vehicle, AFEELA, to the US market. AFEELA embodies the essence of "FEEL," creating an interactive relationship where people and mobility connect through advanced sensing and network technologies. At Sony Honda Mobility of America, we are dedicated to moving people through innovative solutions inspired by diversity. Join us in shaping the future of mobility with creativity, technology, and a commitment to excellence. Apply now to make a difference! Position Summary Sony Honda Mobility of America (SHMA) is seeking a data-driven and detail-oriented Customer Engagement Analyst to join our growing Retail Operations team in Torrance, CA. This role will play a key part in shaping how we measure, understand, and improve customer engagement across our AFEELA retail studios and events. As a bridge between data, operations, and experience, you'll monitor retail performance metrics, analyze traffic and conversion trends, and identify actionable insights that enhance both sales efficiency and customer satisfaction. The ideal candidate combines strong analytical acumen with a curiosity for understanding customer behavior-someone equally comfortable in BI tools and on the sales floor observing real-world dynamics. This position offers the opportunity to work cross-functionally with Retail, Marketing, and CRM teams to drive strategic, data-backed decision-making across the business. Job Responsibilities Monitor and analyze daily, weekly, and monthly retail KPIs such as traffic, conversion, demo drives, sales orders, and customer satisfaction. Develop and maintain dashboards and reports using BI tools (e.g., Tableau, Salesforce). Conduct trend, variance, and root-cause analyses to identify performance gaps and improvement opportunities. Collaborate with Retail Operations and Field Leadership to assess store performance, staffing efficiency, and operational throughput. Partner with CRM and Marketing teams to evaluate the impact of campaigns and lead-generation activities on showroom traffic and engagement. Build and maintain integrated data models combining sales, staffing, and customer journey metrics. Support executive reporting by preparing presentations, visualizations, and data summaries for senior management. Ensure data integrity by auditing inputs from multiple systems (POS, CRM, Workforce Management, etc.). Spend 1-2 days per week working on the sales floor to engage customers, observe operations, and ground-truth analyses-translating real-world insights into data-driven recommendations. Required Qualifications for Position Bachelor's degree in Business, Data Analytics, Economics, or a related field. 3-5 years of experience in business analysis, retail operations, or customer experience analytics. Advanced proficiency with Excel/Google Sheets and experience using BI tools such as Tableau, Power BI, or Salesforce Analytics. Strong analytical, visualization, and storytelling skills-able to translate data into insights that influence decisions. Excellent communication and collaboration skills, comfortable working cross-functionally with marketing, retail, and leadership teams. Proven ability to manage multiple priorities in a fast-paced, high-growth environment. Attention to detail and a commitment to data accuracy and operational excellence. Preferred Qualifications for Position Experience in automotive, retail, or direct-to-consumer industries. Familiarity with CRM systems, POS data, and customer-journey mapping. Understanding of EV customer experience and omnichannel retail metrics. Ability to connect analytical findings to business strategy and operational improvements. Additional Details Work Arrangement: On-site at SHMA's Torrance, CA office, with occasional visits to retail locations or events. Travel Requirements: Minimal; occasional local travel to observe retail operations. Visa Sponsorship: Not available for this position. Benefits Comprehensive medical, dental, and vision benefits Flexible Working Policy Paid parental leave 401k Program “Take What You Need” time off policy, with a minimum of 15 days off per year, and holiday breaks Yearly bonuses (subject to eligibility) Company phone (subject to eligibility) Company swag A brand new laptop and monitor Special discounts on Sony products Learning and Development quarterly stipend More to come! The anticipated annual base salary for this position is $85,000-$95,000. This range does not include other compensation components or benefits. The actual base salary offered will depend on factors such as the candidate's qualifications, years of relevant experience, specialized skills, certifications, and work location. Sony Honda Mobility of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. Disability Accommodation for Applicants Sony Honda Mobility of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. 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