Customer success manager jobs in North Carolina

Territory: Asheville, NC - Multi-Specialty Target city for territory is Asheville - will consider candidates who live within 40 miles of territory boundaries with access to a major airport. Territory boundaries include: Black Mountain, Maryville, Sevierville, Newport, Hendersonville. SUMMARY: Are you a results-driven biopharmaceutical sales professional looking to be part of an organization that values being curious, adaptable, and accountable? Lundbeck is a global biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases. Lundbeck employees are inspired and driven by our purpose to advance brain health and transform lives. Join us on our journey of growth! We are seeking a dynamic and results-driven sales professional with a proven track record of success who is looking to grow with LundbeckOur ideal candidate will have the ability to be a specialty product expert with an understanding of requisite market complexities in order to be successful promoting our products to stakeholders in the primary care and neurology settings. As an Account Manager, you lead the promotion of our psychiatry portfolio, executing sales and marketing strategies with comprehensive clinical knowledge to drive sales performance. Our Account Managers are adept at executing against the toughest commercialization challenges in today's rapidly changing environment and must demonstrate strong capability in the following areas: ESSENTIAL FUNCTIONS: Business Planning & Account Leadership - Ability to use digital tools and apply data-based insights to create opportunities, develop strategy & tactics, allocate resources to enhance sales execution, monitor progress and adjust direction to maximize sales performance. Selling - Deliver messages in a clear and compelling way to customers, effectively probe customer needs to handle objections, and close every call with a commitment to action to drive changes in behavior. Customer Development - Build and maintain productive internal and external relationships based on customer needs and organizational goals, incorporating “total office” account management where applicable. Local Market & Therapeutic Area Expertise - Gather and validate key trends and dynamics in the market, map account linkages, and apply comprehensive therapeutic knowledge to uncover and prioritize unique opportunities. Reimbursement - Consistently demonstrate the ability to stay informed on reimbursement dynamics, anticipate and effectively address payer access issues (IDNs, Medicare, Medicaid, Commercial) using Lundbeck resources. Pharmaceutical Environment/Compliance - Apply knowledge of pharmaceutical and regulatory environment, including accountability and adherence to Lundbeck policies and procedures and FDA regulations regarding the promotion of pharmaceutical and medical products. REQUIRED EDUCATION, EXPERIENCE and SKILLS: Bachelor of Arts or Bachelor of Sciences degree from an accredited college or university 2-5 years pharmaceutical, biopharmaceutical, biologics, medical device sales or related healthcare sales experience. Must demonstrate the intellectual capacity to score highly on disease and product training exams, including being certified on product knowledge annually Self-starter, with a strong work ethic, tenacity, and outstanding communication skills Adaptability: Ability to embrace change and work collaboratively in a fast-paced team environment. Problem-Solving: Proven analytical skills to identify solutions and overcome obstacles. Data Analysis: Strong computer and technical skills used in analyzing data to develop both short- and long-term goals aligned with business objectives. Must live within 40 miles of territory boundaries Driving is an essential duty of this job; must have a valid driver's license with a safe driving record that meets company requirements Meeting and complying with reasonable industry-standard credentialing requirements of healthcare providers / customer facilities is required for continued employment with Lundbeck Ability to lift, bend, push, pull and move items including, but not limited to equipment, pharmaceutical samples, and any other work-related materials up to 25 lbs. with or without reasonable accommodation. PREFERRED EDUCATION, EXPERIENCE AND SKILLS: Recent documented successful experience selling to general practitioners (GPs) and primary care centers. Prior experience promoting and detailing products specific to CNS/neuroscience Previous experience working with alliance partners (i.e., co-promotions) TRAVEL: Willingness/Ability to travel up to 30% - 40% domestically to (a) regularly meet/interact with customer base and internal personnel within assigned territory; and (b) typically attend 4-8 internal/external conferences and meetings spanning locations within the United States. Travel must be able to be completed in a timely manner. The range displayed is a national range, and if selected for this role, may vary based on various factors such as the candidate's geographical location, qualifications, skills, competencies, and proficiency for the role. Salary Pay Range $108,000 to $125,000 and eligibility for a sales incentive target of $39,000. Benefits for this position include flexible paid time off (PTO), health benefits to include Medical, Dental and Vision, company match 401k and company car. Additional benefits information can be found on our career site. Applications accepted on an ongoing basis. Why Lundbeck Lundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on the U.S. career site. Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the U.S. career site. Lundbeck is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in E-Verify.

IRIS Software Inc. is seeking a talented Client Partner, Logistics Domain to manage the overall relationships for large clients. This role is mandated with rapid business expansion within their assigned accounts. They are primarily responsible for managing and growing the P&L in terms of top line and bottom line and accountable for positioning, selling and delivering new service offerings and solutions to the clients to achieve targeted results. Location - Charlotte, North Carolina Key Responsibilities Manage client relationships at one or more accounts with a clear focus on creating a top-notch client experience Customize industry prevalent engagement models to suit client requirements and delivers engagements on a multi-year roadmap. These include staff augmentation, managed capacity, managed services and business/ IT outcome-based models Creates opportunities to engage with client stakeholders in domain and technology specific dialogue to promote IRIS' business interests and image as a thought leader Develop and execute an account plan to grow the relationship footprint and create new opportunities to best position IRIS in a competitive landscape Engineer deals and run the sales cycle by guiding the presales/ delivery teams Manage and lead the IRIS team at the customer location Update the management on a frequent basis on the potential risks/ issues and opportunities in an account Handle escalations and negotiate with the customers, as required Practices a disciplined approach to forecast revenue every month and manage profitability of the account(s) Leads the consulting and delivery teams through client environments and aligns their conduct and activities to promote IRIS' business interests Required Skills and Experience Must have experience in managing IT engagements with clients in the industry for at least five years Background and acumen to understand client's business, strategy and to keep up with industry trends such as regulatory imperatives Track record of managing and growing accounts Excellent written and oral communication skills with an ability to make effective presentations People-person with an innate ability to develop relationships at all levels of the client organization and maintain them on a longer term Ability to perform the role of a “trusted” advisor Understands nuances of the onsite-offshore delivery models and effectively partners with offshore counterparts. If you are interested in the opportunity please apply directly or you can send your resume to ******************************** Thanks Rashi Agarwal

WILMINGTON AUTO GROUP, LLC is a retail company headquartered in Wilmington, North Carolina. The organization operates out of its location at 5920 MARKET ST and is known for serving the local community with quality automotive services and products. As a part of the automotive retail industry, WILMINGTON AUTO GROUP, LLC values customer satisfaction, operational excellence, and continuous improvement. The company provides employees with a collaborative and professional environment to foster growth and success. Role Description This is a full-time, on-site role for a Sales Manager with Finance experience located in Wilmington, NC. The Sales Manager will be responsible for overseeing and leading the sales team, developing sales strategies, and driving sales performance to meet company objectives. This role also requires collaborating with the finance department to oversee financial transactions, implement effective financing solutions, and ensure compliance with company policies. Additional responsibilities include preparing sales reports, maintaining relationships with customers, and identifying opportunities for business growth. Qualifications Proven experience in sales management, team leadership, and the ability to achieve sales targets. Proficiency in finance-related processes, including loan structuring, payment planning, and financial compliance. Strong skills in negotiation, client relationship management, and customer service. Knowledge of automotive sales and industry trends is preferred but not mandatory. Proficient in data analysis, reporting tools, and CRM software. Excellent communication, problem-solving, and organizational skills. High level of integrity, accountability, and attention to detail. Bachelor's degree in Business, Finance, or a related field is preferred.

One Identity is an award-winning security software provider offering a broad selection of solutions that solve some of the most common and most challenging IT security problems. Part of the One Identity Software group, One Identity solutions eliminate the complexities and time-consuming processes often required to govern identities, manage privileged accounts and control access. Our solutions enhance business agility while addressing IAM challenges within on-premises, cloud and hybrid environments. The combined entity delivers a complete portfolio of market-leading Identity Access Management, Privileged Access Management, and Identity Governance solutions. Now, customers can achieve identity-centric security with trusted, proven technology in each major category. The Customer Success (CS) organization focuses on ensuring our customers are getting the most return out of their investment with One Identity. We are seeking an experienced and highly skilled Digital Customer Success Manager to join our Customer Success Operations team. While this role is primarily focused on operations and platform administration, it also includes managing a segment of customers through automated journeys and scalable processes, with minimal direct customer interaction. Currently, Gainsight is our CS platform, but this may change in the future, so we are looking for someone with experience in Gainsight as well as other Customer Success technologies. This role is responsible for owning the end-to-end administration of our CS platform, designing scalable processes, managing complex configurations, and driving adoption across Customer Success, Sales, and cross-functional teams. The ideal candidate demonstrates strong technical aptitude, has experience translating business goals into system solutions, and holds certifications in Customer Success Platforms (e.g., Gainsight, Totango, Vitally, ChurnZero) as a plus. Responsibilities -Serve as a member of the team that owns the Customer Success Platform (currently Gainsight), responsible for architecting plays, customer health scoring, outreach, and measurement strategies. -Leverage the CS platform to automate ongoing customer outreach, drive product adoption, and support renewals for a segment of customers you manage through digital touchpoints and scalable processes. -Engage in minimal direct customer interaction, primarily focused on proactive digital engagement and lifecycle management. -Collaborate with internal departments to build and optimize automated renewal workflows for smaller, transactional customers. -Demonstrate working knowledge of Customer Success Management tools such as Gainsight, Totango, Vitally, and ChurnZero. -Design and implement advanced workflows using tools like Rules Engine, Horizon Journeys, Success Plans, Scorecards, and Playbooks. -Leverage integrations with Litmos, Salesforce, Mindtickle, and other internal systems, and provide input on data models via Data Designer in Gainsight or similar platforms. -Build and maintain dashboards, reports, and health score frameworks to provide visibility into customer success metrics and performance. -Partner with Customer Success, SalesOps, Product, and IT teams to gather requirements and deploy scalable, cross-functional solutions. -Proactively identify opportunities to improve platform usability, efficiency, and data integrity. -Maintain platform best practices and ensure compliance with enterprise standards for documentation, change management, and security. -Provide internal training, onboarding, and support for CS platform users at all levels. -Stay current with CS platform product releases and roadmaps to assess impacts and recommend enhancements. Qualifications -3-5+ years of hands-on administration experience with Customer Success Platforms such as Gainsight, Totango, Vitally, or ChurnZero -Strong technical knowledge of CSP modules including rules engines, journey orchestration, customer health scoring, success planning, and platform integrations -Proficient in Salesforce data structures and relational data models -Ability to collaborate with cross-functional teams to establish integrations between Salesforce, CSPs, FinancialForce, and other internal systems -Demonstrated ability to translate business needs into scalable platform solutions -Strong analytical, problem-solving, and project management skills -Excellent communication and collaboration abilities across technical and non-technical stakeholders What Will Make You Stand Out -Demonstrated experience with Power BI for data visualization and reporting -Experience with in-product engagement or telemetry tools such as Gainsight PX or similar -Familiarity with data tools like Looker, Tableau, or Snowflake -Experience supporting a global Customer Success organization #LI-CJ Company Description One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers. When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment. Why work with us? -Life at One Identity means collaborating with dedicated professionals with a passion for technology. -When we see something that could be improved, we get to work inventing the solution. -Our people demonstrate our winning culture through positive and meaningful relationships. -We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. -Our team members' health and wellness is our priority as well as rewarding them for their hard work. One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages. Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending *************. You can report job scams to the FTC (ReportFraud.ftc.gov) or your state attorney general.

Enerex is a leading SaaS provider dedicated to empowering energy suppliers and brokers with cutting-edge solutions that streamline operations and drive success. Our flagship platform, Sparkplug is the #1 retail energy sales platform in the world, powering over 10% of US commercial and industrial (C&I) transactions. Our commitment to innovation is guided by our core values: Own It, We Over Me, Celebrate Progress, Create Simplicity, and Earn Trust . With our company motto, “All for One and One for All” (#A4004A), we thrive on teamwork and collective strength to deliver the best for our clients. Job Description As a Customer Success Analyst at Enerex, you will play a key role in ensuring that our clients have a smooth and successful experience with our software. You will be responsible for customer onboarding, providing comprehensive training, creating detailed documentation, and offering ongoing support to help customers maximize the value of our products. Key Responsibilities: Customer Onboarding: Guide new customers through the onboarding process, ensuring a seamless transition to our platform. Training: Deliver engaging, in-depth training sessions to clients on the use and best practices of our software. Documentation: Create and maintain clear, concise, and user-friendly documentation to support client education and product usage. Customer Support: Serve as the primary point of contact for customer inquiries, troubleshooting issues, and providing timely resolutions, utilizing platforms such as Zendesk. Client Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring satisfaction and helping them achieve their business goals using Enerex products. Collaborate Cross-Functionally: Work closely with sales, product, and technical teams to communicate client feedback and advocate for client needs. Misc. Projects as needed. Qualifications Proven experience in a customer-facing role, ideally within SaaS or software industries. Industry knowledge of the retail energy sector is preferred. Familiarity with Zendesk or similar customer support software is a plus. Strong written and verbal communication skills. Will take ownership of a project and see it through to completion, even with obstacles. Is a self-starter with a strong work ethic and superior attention to detail. Can work individually, but has a team player mentality and the ability to gel with an established team, embracing our “All for One and One for All” (#A4004A) motto. A passion for helping customers succeed, with a proactive, solutions-focused approach. Additional Information Benefits Work from your home office - potential for occasional marketing trip Health Insurance - premium paid 100% for employee Paid Time Off - 3 weeks + company holidays End of year performance based bonus A dynamic and collaborative work environment where teamwork is key. Opportunities for growth and professional development. A culture that celebrates progress and success. A chance to be part of a mission-driven company committed to simplicity, trust, and innovation.

Squad is a sports technology startup revolutionizing the areas of fan engagement, monetization, and data with professional sports. With our patented technology, Squad uniquely enables professional sports teams and leagues to much more effectively engage their fans, and thereby understand significantly more about who they are, and better monetize them. Our software lives as an integration within team and league mobile applications. Read more about our approach to creating the fan-first era of engagement in the Sports Business Journal here. Squad is at an exciting and important juncture to scale the business and we're looking to build the team that will get us to the next level. We have open positions across engineering, operations/finance, business development, customer success, and product. We're looking for individuals who are curious, collaborative, enthusiastic, and willing to learn. We value perspectives of all team members, no matter their level. For the Customer Success Manager , you will play a pivotal role making our customers (professional sports teams) successful in extracting the most value out of our technology. You will be strategically minded, while also able to execute at the most excellent levels. Our customers will love you because you're responsive, thoughtful, communicative, knowledgeable, and can have a great command of their sport. You'll also have a strong command of data that leads to valuable data insights for our customers, and key stakeholders. What You'll Do Develop, execute and standardize a successful onboarding process for each customer Be a strategic partner to our customers as it pertains to how they can get even more value from Squad's technology Manage the customer engagement calendar and execute the weekly initiatives with the customers during the season Iterate, and develop the data insights reports shared with our customers on a monthly basis Assist customers in their fan marketing initiatives as it pertains to Squad Work with our business development team to coordinate deals and promos from key brand sponsors Work with engineering to ensure platform customizations are implemented specifically for each customer What We're Looking For Minimum of 2 years in a customer support/success role Someone who is very passionate about soccer (MLS, FIFA, etc) Someone who is Incredibly strategic in nature, forward thinking, and a self starter Someone who is strong at analyzing data and being able to extract insights Problem solver, and can think on their feet Exceptional verbal and written communication skills Enthusiasm for the company, and its growth potential Someone who possesses a can-do attitude Amazing human beings :) Compensation & Perks Competitive compensation plan Medical, Dental and Vision insurance benefits Other competitive perks You will be based in our Asheville, NC office

Customer Success Manager, Customer Success - Full Time

Job DescriptionSalary: Were looking for an early-career Customer Success Manager who is highly organized, an excellent communicator, and eager to learn and grow within a fast-moving SaaS environment. This role is ideal for someone who wants to develop a strong foundation in Customer Success while gaining exposure to support operations, account management, billing, and internal process development. Youll work closely with our Customer Success, Support, and Operations teams to ensure customers have a smooth, positive experience while also helping us scale our internal documentation and customer resources. What Youll Do Customer Support & Issue Resolution (3040%) Assist with intake, triage, and responses to Support tickets. Troubleshoot customer questions and escalate issues appropriately. Track, follow up, and ensure timely resolution of open tickets. Account Management (3040%) Maintain regular communication with assigned accounts to ensure satisfaction and product adoption. Conduct check-ins to gather feedback and identify opportunities for improvement. Monitor customer usage and proactively surface risks or upsell opportunities to senior team members. Billing & Operations (1020%) Support monthly billing and invoicing processes. Assist with reviewing account contracts, subscription details, and usage data to ensure accuracy. Internal Documentation & Process Development (1020%) Help build and maintain internal SOPs and Customer Success playbooks. Contribute to customer-facing documentation such as Knowledge Base articles. Support the rollout of new processes, tools, and best practices. What Were Looking For 13 years of experience in Customer Success, Support, account management, operations, or another customer-facing role. Strong communication skills clear, personable, and able to explain concepts simply. Excellent organization and follow-through able to track tasks, manage priorities, and stay on top of details. Curiosity and a growth mindset excited to learn new systems, processes, and product features. Comfortable working cross-functionally with Support, Product, and Operations teams. Ability to adapt in a fast-paced environment and take ownership of responsibilities. Nice-to-Have Skills Experience with Pendo, HubSpot, or QuickBooks (not required; we will train!). Interest or experience in the legal industry, law firm operations, or legal tech. Exposure to SaaS tools, customer onboarding, or knowledge base/documentation work. Why Youll Love Working Here Opportunity to grow quickly and shape your career in Customer Success. Hands-on experience across Support, CS, Billing, and Process Development. Collaborative, supportive team that invests in your development. Chance to make a direct impact as we scale our operations and customer resources.

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us? Pay Range: $100,600 The role is located in Whitsett, NC YOUR ROLE Develops and manages assigned accounts. The accounts may or may not have a CL Account Executive assigned and will be either large in size (to $50million in annual fee revenue), or a combined portfolio of medium and large sized accounts (with various fee revenue targets). The CL Customer Success Expert is responsible and accountable for the overall planning, leadership, and direction of the assigned portfolio growth, profitability, and the value-add relationship as well as managing and building the executive and strategic relationships for long term stability and growth. Essential to this role is the ability to work independently and oversee key account activities and responsibilities within an assigned account base. Primary focus is the overall customer experience, account profitability and growth both organically and through the development of new initiatives, being the customer advocate by driving solutions within CL and the Ceva organization. WHAT ARE YOU GOING TO DO? * Must possess customer satisfaction passion and skill set to address and resolve client issues as a customer and IM-CLS advocate insuring goals are met for both CL and the client. * Understands the accounts business model company environment and sales potential to develop solutions and better service the account.Sales acumen and desire to build the relationship through growth and identification of new opportunities Must be able to provide clear and concise directions to cross functional departments on projects documentation customer correspondence deadlines sales opportunities contract development and all other action items required in customer program development. * Must develop and achieve strategic revenue and profit and loss objectives.Must possess the ability to adapt to evolving business practices and display leadership in meeting company objectives departmental regional and team goals. * Investigates sales opportunities as well as resolves issues and provides solutions on a continuing basis. * Must possess the ability to think strategically and develop project plans to implement customer incentives. * Demonstrated ability to identify problems develop and present solutions.The ability to compile and analyze data into meaningful reports, presentations as well as determine recommendations supported by data for program changes, gaps or improved performance to meet the required goals. * Responsible for developing the formal Business Review(s) for assigned accounts. * Develops and manages business plans, proposals, pricing models, contracts, operations reports, SLA tracking and any other pertinent documents to support key assigned accounts.Understands and utilizes all software e-mail task management and desktop applications used by the department. * Engages on new business opportunities where appropriate. * Management and execution of contracts and Statement of work per client Maintenance account revenue and profit goals established for the account * Identify opportunities for new revenue and growth, working with BD on converting account growth opportunities Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers' expectations Account/portfolio P&L responsibility Provide recommendations for process improvements * Monitor and report KPI'sPlan and conduct regular business reviews and meetings * Manage the client relationships at the tactical and execution level * Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period. * Proactively assesses, clarifies, and validates customer needs on an ongoing basis. * Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel. * Document and prepare summaries, action list, meeting notes to maintain a client history and progressive agenda to maintain momentum in account performance, resolutions and growth Problem solving where development of new solutions, methods and systems will result in a major impact on department's overall success. * Implement own recommendations and see projects through to completion. * Analyze current methods and procedures, recommend and implement improvements. WHAT ARE WE LOOKING FOR? * Education:Bachelor degree (or equivalent work experience) required, five years prior experience at Ceva in the Sales or Operations departments and/or 8+ years external account-project management/industry experience.Must possess intermediate skills of PC programs such as Microsoft Word, Excel, Powerpoint , Visio and Outlook. Ability to learn and understand mainframe tools and system solutions used in supporting our business, WMS, ERP and data collection tools Must possess the ability to effectively communicate in written and verbal format as well as manage details and represent Ceva in a professional manner.Strong interpersonal skills including the ability to work well with others and build a team-oriented environment. WHAT DO WE HAVE TO OFFER? With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role. ABOUT TOMORROW We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career. CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: ************************************. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar. Information provided is true and accurate. False statements or information will result in the application voided. Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage. Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan. Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan. 401(k) with company match. Flexible Paid Time Off programs including company paid holidays. Tuition reimbursement program. Nearest Major Market: Durham Nearest Secondary Market: Raleigh

ServiceTrade is a leading SaaS company transforming the fire protection and mechanical industries. We're seeking a motivated and skilled Senior Customer Success Manager to join our growing team. As a Senior Customer Success Manager, you will be responsible for providing best practice and strategy guidance that drives ServiceTrade platform adoption and customer value. You will engage with some of ServiceTrade's most strategic accounts, partnering with Account Management and other cross-functional teams to provide training and strategic recommendations for your book of business (15-20 logos). Your work will ensure that these accounts are happy, healthy, and ready to grow with ServiceTrade. Why ServiceTrade: We're a high-performing, agile team focused on overall adoption and utilization of ServiceTrade's best-in-class software features leading to unbelievably strong customer satisfaction, retention, and loyalty. About You: You're a forward thinking product advocate who's committed to helping customers harness the full value of ServiceTrade. You know your success, and the company's success, depends on the successful business of our customers. You're excited to take big swings that drive acceleration of ServiceTrade's leadership within the market. Key Responsibilities and Activities: * Value Delivery: * Become a product subject matter expert of ServiceTrade's core platform and its add-on products * Work with customers to maximize the realized value of subscribed products * Guide customers with best practices, training, documentation and recommendations for next steps to achieve successful outcomes * Deliver business reviews to an executive audience that clearly communicate the value and ROI returned from their ServiceTrade investment * Maintain accurate customer records and document customer interactions, progress and milestones * Address issues that prevent customers from maximizing their adoption of ServiceTrade, and maintain Risk Mitigation plans for accounts that need additional support * Team: * Drive company attainment of GRR and NRR goals by ensuring your customers receive full value from their ServiceTrade subscription * Collaborate with cross-functional partners in Sales, Services, and Support to identify and resolve gaps in the customer experience * Collaborate with Product and Engineering on customer context for technical bugs or popular feature requests Knowledge and Skills: * 7+ years supporting or implementing complex SaaS solutions * Quality-focused with an understanding of customer service, problem solving, documentation, analyzing information, and the ability to listen * Able to clearly frame a problem, collect necessary information and obtain a resolution * Displays professionalism and composure in difficult situations. * Proficiency with Google Apps (Sheets, Docs, Presentation, Gmail etc), Salesforce.com, Zoom/Google Meet preferred * Ability to travel as needed (10% or less) A few things you want to know: What does ServiceTrade do? Founded in 2012, ServiceTrade is the software platform for commercial mechanical and fire contractors. More than 1,300 contractors use ServiceTrade to increase profit and deliver more work during a persistent skilled labor shortage by improving service and project operations, helping technicians be more productive and do their best work, selling more service and inspection agreements, and growing customer loyalty. Over 10% of the commercial or industrial buildings in the United States are serviced by contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce. Ok, so why should I care about that? Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It's why we get excited about serving a market that you might never have thought about before. What kind of working environment do you have? We've transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our About Us page. What kind of benefits do you offer? * Medical with Blue Cross Blue Shield NC (2 options) * Dental and Vision with Unum * Company-paid Life insurance, STD and LTD * Voluntary benefits including Supplemental Life Insurance, HSA, FSA and Dependant Care, Critical Illness, Accident and Pet Insurance * 401(k) with up to 3% employer match and NO vesting period * Flexible PTO policy * 10 company holidays * Parental Leave * Community Impact Program (Volunteer) * Tech and Wellness Stipend #LI-Remote (if you don't live here) #LI-Hybrid (if you're local to the Raleigh-Durham area) EEO Statement: ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered. (AL, AR, AZ, CA, CO, CT, DE, FL, GA, IL, IN, KY, MD, MI, MN, MO, NC, NH, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA) Please Be Aware of Recruiting Scams To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name ********************, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 12,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell. We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion. Join our team as a Customer Success Operations Manager, where you'll drive strategic growth and operational excellence across MaintainX's post-sales teams-Customer Success, Professional Services, and Support. You'll build the systems, processes, and insights that empower these teams to deliver exceptional customer experiences, improve retention, accelerate expansion, and ensure scalable efficiency throughout the customer lifecycle. What you'll do: * Enable the Customer Success, Professional Services, and Support teams to deliver consistent, high-quality customer experiences through optimized processes, clear performance metrics, and scalable systems * Build reporting frameworks to monitor customer health, usage, and engagement. Provide actionable insights that improve retention, reduce churn, and drive expansion opportunities. * Identify inefficiencies and design scalable workflows across post-sales teams-from onboarding to renewal-to improve cross-functional alignment and operational speed. * Partner with leadership to build renewal and services forecasting models. Support annual and quarterly planning, headcount allocation, and capacity management for post-sales functions. * Operate as the main point of contact for leadership in the Post Sales organization and the subject matter expert for post-sales tools such as Salesforce, Gainsight, Zendesk, and project management platforms. Drive system improvements and integrations that enhance team productivity and data accuracy. * Work closely with Product, Finance, Marketing, and Sales Operations to ensure the post-sales motion is aligned with company goals and provides a seamless customer journey. * Develop dashboards and insights for key post-sales KPIs-renewal rate, net revenue retention, time to value, NPS, and services utilization-and translate findings into strategic recommendations. * Partner with leaders to roll out new processes, systems, and reporting frameworks. Provide documentation, training, and support to ensure successful adoption. * Extracting insights from complex data sets and translating them into actionable recommendations and actions. * Maintain a strong data foundation by ensuring accuracy, completeness, and standardization across customer success and support systems. About you: * 5-7+ years of relevant experience in Customer Success Operations, Revenue Operations, or Post-Sales Operations within a SaaS environment. * Proven ability to build and scale post-sales processes that improve retention, expansion, and customer satisfaction. * Strong analytical skills, with experience transforming complex data into strategic insights and actionable recommendations. * Experience with CS platforms (e.g., Gainsight, ChurnZero, Totango) and CRM systems such as Salesforce. * Skilled in forecasting, planning, and capacity modeling for customer-facing teams. * Excellent communication and collaboration skills; able to work effectively with executives and cross-functional partners. * Highly proficient with Excel/Google Sheets, PowerPoint/Google Slides, and BI tools such as Looker or Tableau. * Comfortable working in a fast-paced, evolving environment where innovation and continuous improvement are core values. What's in it for you: * Competitive salary and meaningful equity opportunities. * Healthcare, dental, and vision coverage. * 401(k) / RRSP enrollment program. * Take what you need PTO. * A Work Culture where: * You'll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist. * We believe in meritocracy, where ideas and effort are publicly celebrated. About us: Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn't work behind a desk and needs enterprise-grade software at their fingertips. MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Who You Are You are a SaaS Customer Success Professional with 5-10 years of experience. You are someone with high emotional intelligence (EQ), which allows you to effectively engage with stakeholders at all levels. You have a natural ability to inspire and lead cross-functional teams, driving them toward achieving strategic customer objectives. You have a high attention to detail, planning expertise, and execution. You can present complex ideas, processes and methodologies in a clear and concise fashion to technical, non-technical and executive stakeholders. You have the ability to adapt, to be flexible, and to learn quickly in a dynamic environment and are excited to help define new processes as you grow. You possess customer presentation skills and are able to help customers understand how to leverage SaaS products to solve their problems. You empathize with your clients and embrace the role of client advocate within your own organization. You are innately curious and highly self-motivated. Who We Are Quantifind helps some of the world's biggest banks catch money laundering and fraud. Quantifind also works with government agencies to use the same platform to uncover criminal networks and combat money laundering committed by internationally sanctioned entities. Unlike other players in this space, Quantifind delivers results as software-as-a-service (SaaS) with consumer-grade user experiences. Quantifind is a data science technology company whose AI platform uncovers signals of risk across disparate and unstructured text sources. In intelligence analysis, Quantifind's solution uniquely combines high resolution entity relationship data with public domain data to assess risk in the context of investigations, bad actor discovery, and corrupted supply chains. Legacy approaches to solving these problems demand increasingly more human resources and still yield lower quality results as the operations expand; Quantifind's solution offers a way to cut through the inefficiency and enhance effectiveness simultaneously. To help you succeed, we provide a supportive environment that fosters collaboration between teams and team members, where learning and professional growth are considered a key part of your success, and of ours. We offer a flexible work environment with a family friendly work-life balance. What a Great Candidate Looks Like: * Minimum of a Bachelor's degree with a major in Financial compliance, or STEM Field. A Master's degree is a plus. * 5+ years of experience working with banking or financial services customers * You are a great communicator across a variety of business,executive, and technical audiences * You have excellent organizational skills and excel at task management and prioritization * You are technically savvy and are experienced in training and/or supporting enterprise software tools for enterprise customers * You are passionate about solving customer needs, and are able to set and manage customer expectations * You are a team player and a creative problem solver with high attention to detail The Opportunity We Offer In this role, you will become a key member of a growing and close-knit team with the responsibility to ensure Quantifind delivers high quality solutions enabling our clients to achieve their goals. You will work closely with the Customer Success, Product, Data Science, Engineering and Sales Teams to ensure Quantifind meets its customer commitments within project and contractual timelines. As a Customer Success Manager at Quantifind, you will be at the forefront of driving client satisfaction and success within the realm of large, complex financial institutions. You will leverage your considerable expertise in managing enterprise customer relationships to ensure that our high-value clients derive maximum value from our advanced AI-driven solutions. Your role will involve not only maintaining but enhancing strategic relationships, ensuring seamless onboarding, and delivering exceptional support throughout the client lifecycle. This role will report directly to VP of Customer Success. Quantifind operates an informal hybrid schedule around hubs in Palo Alto, California, Washington D.C., New York, NY, Atlanta, GA and Boston, Massachusetts. Due to the location of our clients our preference is an East Coast based candidate, with Charlotte, North Carolina preferred. A highlight of our benefits: * Competitive salary * Company Equity * Exceptional benefits package * Flexible Vacation & Paid Time Off * Employer-matched 401(k) plan * A fun environment where work-life balance is valued The base salary range for this full-time position is $80,000 to $110,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations. We are an equal opportunity employer; we have a fun place to work and a devotion to succeeding together. Will you join us? Apply now!

About us At Auctane, we are united by a passion to help businesses deliver - whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items - over $200 billion worth - to recipients around the globe. The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. Our values Win as One. Delight Customers. Deliver Great Outcomes. About the role The primary purpose of the Field Customer Success Manager position is to build and maintain strong relationships with our most strategic customers. Customer Success Managers (CSMs) learn their customer's business goals and help them achieve those goals through the use of Auctane products and services. CSMs look for opportunities to make a customer's account as efficient as possible through workflow consultation and optimization, as well as look for potential areas of monetization. CSMs help their customers understand how to grow their business through more strategic use of Auctane's products. Responsibilities include maintaining a strong knowledge of ShipStation and E-Commerce, specifically in regard to carrier choice and understanding what services yield the highest return in company monetization. Field CSMs perform these functions while embedded in the market they serve which allows them to meet with their customer face to face as often as needed. Being based in the market they serve better enables them to build strong trust and prevent customer and revenue churn. This position is remote and candidates should be based in one of the following Metro areas: Raleigh,NC or Charlotte, NC; Richmond, VA or Pittsburgh, PA. Salary Range for applicants is: $124,000 OTE. Travel Requirements: * Spend 3-4 days per week physically with customers at their shipping locations * Travel to Auctane's home office or other training/meeting locations within the US 2-4 times per year. Sales Perks: * Fully Paid Annual International President's Club Trip (Auctane Employee Plus One) * Exciting and Motivating Annual Global Revenue Kick Off Week at HQ in Austin, TX * Competitive Compensation Packages About the team The Customer Success department's purpose is to to build and maintain strong relationships with our most strategic and highest revenue producing customers. The team provides customers with exceptional service and technical expertise in shipping, logistics, software and hardware. The department drives retention, increases merchant shipments by saving them time and money, and helps the business to grow profitable revenue by recommending and implementing Auctane products and services. What will you be doing? Drive Customer Success Outcomes: * Research and analyzes current accounts for signs of workflow deficiencies and process optimization, potential for increased product adoption, and churn mitigation. * Leverage customer health data, adoption, utilization, & complexity scoring to drive prioritization of field efforts and overall impact into your portfolio. * Utilize knowledge of ShipStation's new and existing features and integrations through release notes, documentation, and training to consult with customers. * Travel to customer locations (3 days / week) to conduct discovery and provide in-person guidance and partnership based on findings from data sources mentioned above. * Use critical thinking to resolve issues and communicate functionality of the application to users. Identify Customer Growth Opportunities: * Contact and meet with customers on a weekly basis to inform them of potential savings and changes in their account that will benefit their process as well as what they are spending with their carriers, and ideally drive additional monetization to Auctane. * Knowledge of best practices in shipping given the customer's selling vertical. * Knowledge of carriers and the shipping industry of the current day. * Ability to communicate complex carrier information in a way that is consumable to the customer. * Ability to conduct research and discovery in the spirit of spotting cost savings opportunities that reflect potential monetization opportunities to Auctane. Enhance Customer Experience via Internal Collaboration: * Collaborate with other departments to ensure the customer experience is seamless. * Ability to clearly articulate and define issues and expectations, with all necessary details and through the lens of the voice of the customer. * Partner with Sales to identify existing client growth opportunities within your assigned territory * Collaborate as needed with Support, Technical Escalation, Product, and/or Engineering as needed for critical customer escalations and representing the voice of the customer. * Contribute to Content Marketing efforts to drive brand/product awareness and accelerate customer acquisition by identifying opportunities for customer stories, case studies, and quotes. What are we looking for? * Four or more (4+) years of account management and/or customer service experience * Proven experience managing SMB customers in a scaled (or pooled) motion. * Has experience leading regular in-person customer visits * Experience with B2B or SaaS software preferred * Optional, but a plus: Direct experience working at or with shipping carriers (e.g., UPS, USPS, FedEx) and eCommerce (e.g., Amazon, Shopify, Etsy) and/or knowledge of shipping regulations and procedures. * High School Diploma or G.E.D required * Based locally in territory. Field CSMs perform these functions while embedded in the market they serve which allows them to meet with their customer face to face as often as needed. Being based in the market they serve better enables them to build strong trust and prevent customer and revenue churn. The Tech * Salesforce * Zoom * Zendesk * JIRA * Slack * G Suite * Looker What do we offer? * Take the reins of your time off with our Flex Time Off policy - because work-life balance should always be in your hands! * We offer 12 paid holidays for all of our US employees! * 401k employer matching program - because your future deserves a friendly boost! * ️We conduct annual merit reviews to recognize and reward your hard work and achievements. * Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. * Employee Assistance Program. We offer up to 8 free mental health sessions. * We offer gym discounts to help you stay fit and healthy! * We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. * Employee Referral Program! We reward employees helping us find top talent! * An inclusive and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive. * Attractive HQ in the heart of central Austin, Texas. Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.) * Sit for prolonged periods of time * Utilize wrist and hands for a prolonged period of time * Walk short distances * Stand for short periods * Speaking and conversing with others * Lift up to 25lbs without assistance up to chest height Equal Opportunity Employer/Veterans/Disabled If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

Job Description Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive value realization, adoption, and growth by building strong relationships, understanding business objectives, and aligning our solutions to customer needs. You will manage and expand customer engagement across multiple departments, lead renewal and expansion conversations, and mitigate churn risk. You will also collaborate with internal teams to ensure satisfaction throughout the customer lifecycle. This role is ideal for individuals who are passionate about customer advocacy, enjoy working cross-functionally, and thrive in a fast-paced SaaS environment. Your responsibilities: Act as the primary point of contact for your customer portfolio, building trusted relationships across both operational and executive stakeholders Own renewal strategy and drive gross revenue retention, upsell, cross-sell, and multi-year commitments Identify and execute on expansion opportunities through data analysis, usage trends, and business objectives Serve as the primary escalation point for customer issues, coordinating with Support, Product, and Client Services to resolve challenges Build and execute account plans that balance growth and risk mitigation Understand customer objectives, align Global Relay solutions, and proactively deliver insights, benchmarking, and best practices Create customer champions and advocate for customer needs internally Conduct regular Executive Business Reviews (EBRs) with accounts, using data-driven insights to reinforce value and secure renewal commitments Participate in strategic customer programs, feedback sessions, training initiatives, and industry events Enhance customers' target operating models and optimize to improve satisfaction and usage Maintain accurate and up-to-date information in Salesforce CRM About you: 3+ years of experience in Customer Success, Account Management, or Strategic Client Services - preferably in SaaS, financial services, compliance, or a regulated industry Proven ability to manage a portfolio of mid-sized accounts with varying degrees of complexity Strategic thinker with the ability to communicate clearly and influence across all levels, including executives Comfortable analyzing customer data to uncover insights, drive adoption, and identify risks or opportunities Excellent project management, communication, and presentation skills Experience with Salesforce or a similar CRM platform Resourceful, proactive, and collaborative with a strong customer-first mindset Bachelor's degree required; Master's degree is a plus Nice to Have: Experience working with mid-market customers in a compliance-driven SaaS environment Prior involvement in creating or scaling customer success playbooks or enablement initiatives Experience with customer lifecycle programs, customer journey mapping, or voice-of-customer programs What you can expect: At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit ********************

Onboarding Manager, MM Team Who Connecteam is: Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees. Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business. What is the Onboarding Manager, MM role at Connecteam? As Connecteam's MM Onboarding Manager, you will manage the onboarding experience for our mid-market clients, ensuring they get the most out of Connecteam from day one. You'll work with complex organizations, guiding them through system characterization, technical setup, integrations, and tailored training to drive product adoption and long-term value. Your main responsibilities will include: Leading onboarding projects with mid-market clients, ensuring timely and successful implementation of Connecteam Conducting discovery and system characterization sessions to understand client requirements and tailor configurations accordingly Delivering advanced training sessions for admins, managers, across multiple departments or locations Supporting integration and technical setup needs in collaboration with internal teams Managing onboarding timelines and project milestones to ensure smooth handoff to Customer Success Becoming a trusted advisor to client stakeholders, driving adoption strategies aligned with business goals Identifying and addressing risks early to ensure a successful go-live and long-term retention Acting as the customer advocate within Connecteam, influencing product development and cross-team collaboration Continuously improving onboarding processes for scalability, efficiency, and client satisfaction Which qualifications you'll need: Fluent English (spoken and written) - MUST 2+ years of experience in SaaS onboarding, implementation, or project management roles - MUST Experience working with mid-market or enterprise clients Strong project management skills, with the ability to manage complex timelines and multiple stakeholders Experience with integrations and technical product setup - advantage Exceptional communication, training, and presentation skills Highly organized, detail-oriented, and proactive in managing onboarding projects A team player who thrives in a fast-paced and dynamic environment Growth mindset, resilience, and high motivation to help customers succeed Be energetic, happy and positive - MUST A team player! Challenge seeker! A self learner and independent! Good under pressure and in a fast paced environment! Hungry to conquer the market! Work hard, but also play hard! We love fun! What We Offer: At Connecteam, we are committed to fostering a collaborative and innovative work environment. You will have the opportunity to make a meaningful impact on our clients' success while working alongside a dedicated and passionate team. We offer competitive compensation, professional development opportunities, and a vibrant company culture that values creativity and growth. If you are excited about the prospect of joining a forward-thinking company and driving client success, we encourage you to apply by submitting your resume and a cover letter outlining your relevant experience and motivations. Join us in our journey to empower clients and deliver exceptional value. Apply now! Benefits: Medical coverage. Insurance plan. Paid time off for vacation, sick days. Salary range: 80K-95K We are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

Job DescriptionConsidering candidates who want to change their lives while helping others every day. If you feel you're worth more than your salary and have the ability to work harder towards your own dreams than someone else's, we have an opportunity for you. Let's face it - health insurance is confusing and difficult to navigate. As Health Advisors, it's our job to educate people on their options and guide them through the decision-making process based on their unique situation. Our mission is clear; Helping Other People Everyday is the standard we live by. Although this is a lucrative opportunity, we believe income is the outcome - not the objective. Agent compensation is unparalleled in the industry: No glass ceiling on commissions or growth within the company16 Annual BonusesExotic TripsStock ProgramResidual IncomeFree Leads (Not Cold Calling) Able to market/sell in 32 states Joining our team and becoming an agent is just the beginning. You have the opportunity to endeavor leadership based on merit. Through integrity, discipline, and a clearly defined purpose - you will become an expert in the industry and others will naturally look to you for guidance. This isn't just a career, it's a lifestyle. It's much more challenging to find quality people than skilled people. Skills can be developed; character traits are mostly innate. If you are the type of person who aspires greatness; if you are the type of person who wakes up ready to pursue excellence, then you're the person we want to interview. Essential Skills: Clear oral and written communication demonstrating proper grammar and composition. Sales experience Basic understanding of computer operations New beginnings allow us to focus on the things we need to change. Make the choice to make a difference. Every story is written one sentence at a time. Begin the next chapter of your story and schedule an interview today.

Customer Success Manager - Enterprise Clients Hybrid/ remote may be considered OpsVeda is on a mission to transform how global enterprises run their operations. Our AI-powered platform enables leading brands to make smarter inventory, sourcing, and logistics decisions - delivering measurable impact on margins, service levels, and resilience. We are looking for a Customer Success Manager to join our growing team. This role will be the face of OpsVeda to our enterprise clients, ensuring adoption, measurable ROI, and long-term value realization. What You'll Do * Support Enterprise Customers: Act as the trusted advisor for leading global brands across supply chain, operations, and digital transformation. * Drive Adoption & ROI: Champion best practices, train users, and help customers unlock value from our platform. * Own Strategic Relationships: Build and grow executive-level relationships that drive renewals, expansions, and advocacy. * Deliver Value: Go beyond support - help customers reimagine their operations and achieve business outcomes with AI-driven decision intelligence. What We're Looking For * Experience: 5+ years in Customer Success, Account Management, or Consulting for enterprise software clients. * Domain Knowledge: Familiarity with supply chain, ERP, logistics, or digital transformation strongly preferred. * Passion for Value: Someone who thrives on solving customer challenges and delivering tangible impact. * Strong Communicator: Ability to influence senior stakeholders and collaborate across technical and business teams. * Mindset: Proactive, relationship-oriented, and passionate about making customers successful. What We Offer * Compensation: Market-based base with generous variable incentives tied to customer success outcomes. * Benefits: Medical, Dental, and Vision insurance; 401(k) with company match; paid vacation; corporate card for travel. * Opportunity: Work with global enterprises on cutting-edge AI-driven transformation initiatives. * A collaborative culture that values initiative, ownership, and delivering results. Ready to Drive Impact? If you love supply chain, thrive on making enterprise customers successful, and want to be part of a team delivering measurable business value, let's connect. If the above describes you, send your CV to ****************. Apply now and join OpsVeda's mission to redefine enterprise operations with AI.

ABOUT THE ROLE As a Customer Success Supervisor, you will lead a team that is responsible for creating optimal experiences and delivering premier service levels for our direct and indirect customers. While you prioritize customer needs, we will prioritize your development. Join us and become an integral part of our winning team. This is a hybrid role based out of our Welcome, NC plant requiring 2 days in the office per week. WHAT YOU'LL DO Work Planning: Strategically plan and prioritize daily activities using CRM, Telecom, Configuration systems, and dashboards to optimize workflows and team efficiency. Assign schedules/responsibilities to Customer Service Representatives (CSRs) based on volume management strategies and ensure proper workload distribution. Manage the credit memo process, with authority to approve credits up to a specified dollar amount. Customer Engagement: Regularly interact with customers to ensure their needs are prioritized and promptly addressed. Monitor service dashboards to ensure CSRs are meeting targeted service levels and maintaining high-quality customer interactions. Lead team expectations of support fo multiple brands to customer partners, fostering strong customer relationships. Work closely with Customers, Sales and Operations to ensure Customer Success aligns with all business objectives and goals. Culture Building: Establish and maintain a positive, customer-centric team culture paramount to the success of the business. This includes communicating a shared mission, fostering a sense of community, and ensuring that all actions and communications are working toward the same goal. Issue Resolution: Promptly address and resolve customer inquiries related to product quality, delivery coordination, warranty needs, product availability, pricing, and billing. Actively collaborate with operations and sales teams to expedite orders and ensure maximum customer satisfaction. Drive Customer representatives to achieve goals as outlined in the quality success model and meet agreed goals. Lead root cause and improvement actions when applicable to a situation. Training and Development: Lead training sessions for CSRs focused on enhancing soft skills, product knowledge, and system proficiency. Assist with onboarding and training new employees to ensure they are equipped for success. Conduct customer training sessions on the use of configurators or portals, ensuring customers are well-informed and confident in using company systems. Partner on hiring, development, and advancement of team members; collaborate with Talent Acquisition and HR to fill open positions and develop team members for high performance and career advancement. Continuous Improvement: Identify and implement process improvements and special projects aimed at increasing customer satisfaction and optimizing internal workflows. Identify opportunities to improve efficiency and team member experience through technology or process improvements. Execute strategic activities to ensure the customer success team is well-positioned to grow and meet customer expectations. Drive performance through dashboard and KPIs. Escalation Management: Provide support to CSRs in resolving escalated or urgent matters. Collaborate with functional leaders and their teams to ensure high-quality customer service and address issues with solutions that positively impact customer relationships. Performance Management: Take an active approach in motivating, developing, coaching, and training Customer Success Representatives to maintain effectiveness. Communicate clear expectations for team members and proactively ensure goals are being met. Provide honest performance-based feedback to team members. WHAT YOU'LL NEED * Industry Knowledge: Understanding of the building products industry and sales management experience in dealer, distribution, retail, two-step and consumer channel segments. * Skills: Strong problem-solving, negotiation, and communication skills essential. * Time Management: Solid time management skills with the ability to prioritize multiple responsibilities effectively. * Interpersonal Skills: Strong interpersonal and teamwork skills with a high level of integrity and personal motivation. * Adaptability and Flexibility: Being adaptable and open to new ways of working is crucial. Embrace change with a positive mindset * Resilience: Ability to bounce back from setbacks, stay focused, and maintain productivity during challenges. * Learning Agility: Be willing to adapt to new processes, technologies, and ways of thinking. * Collaboration and Teamwork: Collaborate with colleagues, share insights, and work together to achieve common goals. Qualifications * Education: High School Diploma or equivalent required; bachelor's degree is a plus. * Experience: 3+ years of proven direct customer and consumer support experience, preferably in the building products industry. 2+ years in a service lead or supervisory role. * Technical Proficiency: Proficient in telecom software; Microsoft Office applications including Word, Excel, and PowerPoint. Additional Information All your information will be kept confidential according to EEO guidelines. Why work for Cornerstone Building Brands? Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. * Full-time is defined as regularly working 30+ hours per week. Union programs may vary depending on the collective bargaining agreement. Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at ************ or *******************************. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at ************ or *******************************. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. All your information will be kept confidential according to EEO guidelines. California Consumer Privacy Act (CCPA) of 2018 Must be at least 18 years of age to apply. Notice of Recruitment Fraud We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

Job Description Wrap It Up Raleigh is looking for a detail-driven, people-focused Customer Engagement Manager to join our growing team. This role is the heartbeat of client communication-from first contact to final install. You'll be responsible for managing client relationships, organizing branding projects, coordinating with our design and install teams, and ensuring an exceptional customer experience every step of the way. Compensation: $21 - $25 yearly Responsibilities: Client Management: Build and maintain strong relationships with clients. Serve as the liaison between clients and internal teams. Clearly communicate timelines, expectations, and updates. Project Coordination: Oversee the full lifecycle of wrap projects: from estimates to scheduling to final delivery. Collaborate with designers to ensure brand and client vision align. Coordinate production and installation, ensuring deadlines and quality standards are met. Internal Collaboration: Work cross-functionally with the design and install teams to ensure clarity on all job details. Anticipate and resolve conflicts or changes with agility. Participate in team meetings and improvement initiatives. Customer Experience: Ensure all clients feel heard, respected, and confident in the process. Address and resolve client issues promptly. Follow up after completion to gather feedback and foster long-term loyalty. Qualifications: What We're Looking For: Client-First Mentality: You're committed to delivering top-tier service and making every client feel like our only client. Exceptional Communication Skills: You can clearly explain timelines, processes, and creative ideas to clients and team members alike. Project Coordination Abilities: You'll manage project flow-quotes, design approvals, scheduling, and follow-ups-making sure nothing falls through the cracks. Industry Awareness: Familiarity with wraps, signage, print, or branding is a huge plus. If you've worked in creative, marketing, or visual production, even better. Problem-Solving Mindset: You anticipate challenges and handle surprises with professionalism and calm. CRM Experience: You're comfortable managing leads, updates, and follow-ups using tools like Trello, Monday.com, or a GoHighlevel-type CRM platform. Team Spirit: You collaborate well with designers, installers, and vendors to ensure every project is wrapped up-literally and figuratively-with excellence. About Company Wrap It Up Raleigh is a leading graphics and branding company, renowned for our expertise in a unique and extremely effective style of marketing. Our dynamic and vibrant team is known for maintaining a fun, loose, yet highly professional and efficient work environment. We pride ourselves on delivering exceptional service and creativity to clients, resulting in cohesive branding, ease of operation, and procurement of corporate assets and, ultimately, growth results.