Customer success manager jobs in North Carolina - 2,876 jobs

Job Title: Customer Engagement Manager Start Date Is: Late Jan - Mid February Duration: Direct Placement Compensation Range: $80-100k Depending On Experience Job Description: We are seeking a Customer Engagement Manager responsible for delivering exceptional in-life customer experience and driving long-term organic growth post-sale for our client. This role serves as the primary liaison for our customers, providing a seamless, end-to-end experience that drives customer satisfaction and retention while driving long-term organic growth through promotion of our solutions. As a Customer Engagement Manager, you will engage directly with our customers post-sale and throughout the customer life cycle, ensuring successful onboarding and product adoption, quick and intelligent response to inquiry and challenges, and fostering relationships to drive growth opportunities. Key Responsibilities Include: 1. Customer Relationship & Advocacy: Act as the single point of contact for all customer inquiries, issues, and engagement needs. Champion customer satisfaction by building strong, trust‐based relationships and ensuring overall long-term success and delight. Understand each customer's preferred communication and engagement style, delivering all communications on behalf of the company. 2. Onboarding & Implementation: Lead all onboarding activities post-sales, including fulfillment, setup, and product education. Ensure customers are educated on enhanced product offerings and capabilities as they become available. Manage tailored Professional Services and Concierge deployments for enterprise‐level onboarding. Assess customer needs and coordinate internal resources, scheduling, and availability to ensure smooth implementations. 3. Proactive Customer Management: Monitor all active fermentations to identify early alerts, product challenges, or data visualization issues. Track product penetration rates and nurture customer relationships to support organic growth. Collaborate with the Sales Team when additional sales opportunities are emerging or imminent. 4. Cross‐Functional Coordination: Maintain and update customer profiles within the CRM system. Partner with the Customer Support team to manage L2-L3 issue remediation on behalf of customers. Work closely with internal teams to ensure customer needs are understood, prioritized, and addressed. Qualifications: 4-5+ years of experience in customer success, professional services, or related post-sale customer service roles, ideally in SaaS, technology, or industrial innovation sectors. Excellent communication and relationship-building abilities. Ability to be flexible and quickly adapt to change in a fast-paced environment. Strong strategic application skills, tailoring the company's solutions and strategies to customer needs and positive outcomes. Passion for delivering exceptional customer experiences Benefits: ● Health/dental/vision insurance, 401k with company match, paid time off, life/disability insurance, and wellness programs

Why Join Howden US? At Howden, we're not just building a business- We're rewriting the rules of what a global insurance broker can be. And now, it's your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we've grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030. We're launching our US retail platform with the same entrepreneurial spirit that's driven our success worldwide- and we're looking for trailblazers to help shape the future. Why Howden? You'll Own It With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you're not just joining a team-you're building a business you truly own. You'll Be Empowered We're a destination for talent where people are trusted to look after their clients and grow together. You'll have the freedom to lead, backed by global scale and local expertise. You'll Be Part of Something Bigger Our integrated platform spans broking, reinsurance, and MGA capabilities-giving you access to everything you need to deliver for clients and build something remarkable We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. What is the role? The Client Service Manager is responsible for leading, developing, and overseeing the Client Service team to ensure exceptional delivery across the end-to-end client lifecycle-from onboarding to renewal to ongoing service. This role acts as a critical operational leader, ensuring that processes are efficient, documentation is accurate, service levels are met, and the team is equipped to support Account Executives and Account Representatives effectively. You will set the standard for service excellence by coaching team members, optimizing workflows, removing operational bottlenecks, and ensuring consistent, high-quality execution that enhances client satisfaction and retention. What will you be doing? Team Leadership & Development Manage, coach, and develop Client Service Representatives to ensure strong performance, engagement, and growth. Conduct regular quality checks on client deliverables; provide feedback and training where needed. Oversee workload distribution to balance capacity, manage deadlines, and ensure operational efficiency. Client Service Oversight Ensure timely and accurate execution of onboarding, renewals, certificates, endorsements, and documentation across the team. Serve as an escalation point for complex client or carrier issues, providing guidance and resolution support. Monitor compliance with internal controls, regulatory requirements, and documentation standards across accounts. Process Management Standardize and enhance processes for client service support across the client lifecycle. Partner with Practice Groups, Operations, and Accounting to streamline workflows and eliminate friction points. Use performance metrics and reporting to identify improvement opportunities and drive consistency across the team. Cross-Functional Collaboration Work closely with Account Executives and Account Representatives to understand client needs and align service priorities. Coordinate with carriers to support escalations, program changes, and complex servicing requirements. Collaborate with internal teams to ensure smooth execution across the client lifecycle. Key Skills & Competencies Leadership & Coaching: Ability to guide, develop, and motivate a service team while maintaining high performance standards. Operational Excellence: Skilled at building efficient processes, managing workflows, and ensuring quality control. Client Service Mindset: Strong commitment to delivering responsive, accurate, and value-added service. Communication: Clear and confident communicator across various stakeholders. Problem-Solving: Ability to troubleshoot issues proactively and navigate complex client or carrier situations. Technical Proficiency: Comfortable in insurance agency management systems (Epic, AMS360, etc.) and Microsoft Office tools. Qualifications Bachelor's degree in Business, Insurance, or a related field; or equivalent work experience 5+ years of experience in insurance client service or operations 2+ years in a people leader role & strong stakeholder management skills Strong understanding of insurance policy documentation, billing workflows, certificates of insurance, and renewal processes Strong organizational and communication skills with a client-service orientation. Demonstrated ability to manage teams, drive process consistency, and uphold high service standards Solution minded with Root Cause Analysis problem solving capabilities Experience with process transformation via automation and/or AI is a plus What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives. Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type'. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other, in the small everyday moments and the bigger challenges We are determined to make a positive difference, at work and beyond We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances. Our sustainability promise We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

Our partner, a leader in patient sample management and traceability, advancing patient safety and anatomic pathology lab workflows through innovative chain-of-custody solutions, is seeking a Strategic Corporate Account Manager to join their team. With a portfolio of trusted platforms supporting enterprise healthcare environments, the organization delivers high accuracy, efficiency, and reliability, partnering with healthcare systems to modernize diagnostics operations at scale. Overview: We are seeking a highly driven Strategic Corporate Account Manager to lead strategy, expansion, and account penetration across enterprise level healthcare clients in the diagnostics arena. This individual will own key corporate relationships, develop long-term account roadmaps, and partner closely with regional field sales teams to drive sustained revenue growth. The ideal candidate has a proven track record selling into large, complex healthcare organizations and excels at strategic account development, coaching field teams, and expanding footprint within existing enterprise accounts. Key Requirements: • 5+ years of enterprise sales or account management experience within diagnostics, healthcare, or life sciences • Direct experience selling into pathology groups, clinical laboratories, hospitals, or health systems • Experience creating sales strategies and playbooks to support and guide field sales teams within complex corporate accounts • Strong background in capital equipment and or consumables, with a deep understanding of lab workflows, testing environments, and healthcare buying processes • Demonstrated success building and executing strategic account plans focused on long-term growth and expansion • Ability and willingness to travel up to approximately 20 percent for client meetings, joint field work, and industry events Preferred Qualifications: • History of top performance, including recognition such as President's Club or top territory rankings Core Responsibilities: • Serve as the primary relationship owner for assigned enterprise level accounts, engaging stakeholders at multiple levels within each organization • Develop and execute customized account strategies to expand product adoption and increase revenue across corporate clients • Manage the full sales lifecycle including discovery, solution alignment, proposal development, and contract execution • Identify and drive cross sell and upsell opportunities within existing enterprise accounts • Partner closely with regional sales teams to align strategy and execution across complex account structures • Provide coaching, joint planning, and field support to ensure successful execution of account strategies • Lead regular business reviews to assess performance, pipeline health, and growth opportunities • Represent the organization at industry conferences, trade shows, and corporate events to maintain strong market presence and relationships

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. Join Infios as a Senior Customer Success Manager, in this role you will lead strategic engagements for high-value enterprise accounts. Acting as a trusted advisor, you will ensure customers achieve long-term success and influencing product direction. What a day in the life looks like: Manage a portfolio of mid-market or enterprise accounts through the customer journey from closed won through to renewal. Conduct regular business reviews and provide actionable insights to improve ROI. Monitor product usage and proactively address adoption challenges. Collaborate with Support and Product teams to resolve issues and escalate feedback. Identify upsell opportunities and partner with Sales for expansion. Responsible for renewals of agreements within assigned client base. Develop and execute on a joint success plans with Sales aligned with customer business objectives. Conduct executive-level business reviews and strategic conversations. Set example for excellence for other CSMs and contribute to team best practices. Partner with Product and Engineering to influence roadmap based on customer needs What you bring to the team: 5+ years in Customer Success or related roles in SaaS. Deep understanding of supply chain execution and enterprise workflows. Strong executive presence and consultative skills. Proven track record of managing complex accounts and driving growth. Why join us: Work in fast-paced and dynamic environment, with international clients and colleagues Access to competitive Medical, Dental and Vision insurance The option to enroll in 401K matching program Flexible Time Off, 11 days paid holidays and 1 day of volunteer time per year Fun, casual, and flexible work environment Salary range* Starting at 115,000.00 This compensation range is indicative of the role. Compensation offered is based on evaluation during interview process, the candidates' range and depth of experience, business and market financials and internal pay parity. #LI-Remote #LI-DC1 Why join us? At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better. We believe the future is better when supply chains work better. We are an equal-opportunity employer and committed to inclusion in the workplace. At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual's unique experiences and perspectives are valued-whether they look, think, move, believe, or love differently. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at *************** Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.

Enerex is a leading SaaS provider dedicated to empowering energy suppliers and brokers with cutting-edge solutions that streamline operations and drive success. Our flagship platform, Sparkplug is the #1 retail energy sales platform in the world, powering over 10% of US commercial and industrial (C&I) transactions. Our commitment to innovation is guided by our core values: Own It, We Over Me, Celebrate Progress, Create Simplicity, and Earn Trust . With our company motto, “All for One and One for All” (#A4004A), we thrive on teamwork and collective strength to deliver the best for our clients. Job Description As a Customer Success Analyst at Enerex, you will play a key role in ensuring that our clients have a smooth and successful experience with our software. You will be responsible for customer onboarding, providing comprehensive training, creating detailed documentation, and offering ongoing support to help customers maximize the value of our products. Key Responsibilities: Customer Onboarding: Guide new customers through the onboarding process, ensuring a seamless transition to our platform. Training: Deliver engaging, in-depth training sessions to clients on the use and best practices of our software. Documentation: Create and maintain clear, concise, and user-friendly documentation to support client education and product usage. Customer Support: Serve as the primary point of contact for customer inquiries, troubleshooting issues, and providing timely resolutions, utilizing platforms such as Zendesk. Client Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring satisfaction and helping them achieve their business goals using Enerex products. Collaborate Cross-Functionally: Work closely with sales, product, and technical teams to communicate client feedback and advocate for client needs. Misc. Projects as needed. Qualifications Proven experience in a customer-facing role, ideally within SaaS or software industries. Industry knowledge of the retail energy sector is preferred. Familiarity with Zendesk or similar customer support software is a plus. Strong written and verbal communication skills. Will take ownership of a project and see it through to completion, even with obstacles. Is a self-starter with a strong work ethic and superior attention to detail. Can work individually, but has a team player mentality and the ability to gel with an established team, embracing our “All for One and One for All” (#A4004A) motto. A passion for helping customers succeed, with a proactive, solutions-focused approach. Additional Information Benefits Work from your home office - potential for occasional marketing trip Health Insurance - premium paid 100% for employee Paid Time Off - 3 weeks + company holidays End of year performance based bonus A dynamic and collaborative work environment where teamwork is key. Opportunities for growth and professional development. A culture that celebrates progress and success. A chance to be part of a mission-driven company committed to simplicity, trust, and innovation.

Blend is a diverse team of problem solvers who believe that the world's financial resources should be more accessible. Our cloud banking platform is used by Wells Fargo, U.S. Bank, and over 330 other financial services firms to acquire more customers, increase productivity, and deliver end-to-end digital experiences. Our software enables our customers to process an average of more than $5 billion in loans per day, making it possible for consumers to reach their financial goals faster and lead better lives. Come do work that matters. The Customer Success Manager is a key part of our Go to Market account team, working closely with customers, Account Executives, and Solutions Engineers to innovate the lending processes of independent mortgage banks and builders in the world. A Customer Success Manager's key responsibility is to understand the business value that customers are looking to achieve with Blend, provide insight into the KPIs and other metrics that drive this value, and recommend features or changes to unlock value. As an example, customers are often looking to increase conversion rates in their lending funnel (from prospect to completed loans). The CSM deeply understands these metrics and can recommend features and optimizations in the Blend platform to better achieve them for each customer. The CSM does this through regular touch points with the customer and their teams that use Blend, and through extensive engagement with their counterparts in the account team. Outside of this primary responsibility, the CSM also provides customers with information about new features, release notes, support ticket trends, and other information that helps customers understand the value they get from Blend. The CSM ultimately plays a key role in creating raving fans of Blend, explaining the value that customers get from our world class originations platform, and helping customers get the most out of the available technology. ** Please note we are only considering candidates that can work out of our North Hills office 4x a week in Raleigh, NC ** How you'll contribute: Understand the key business goals of customers using Blend the metrics that are being used to track our mutual success. Regularly share the success metrics with leadership at our customers and recommend features or changes in the technology or business processes to improve the metrics. Help customers understand new features or release changes that present opportunities for them to improve operations or customer experience. Recap other engagements with Blend (e.g., Support or ongoing deployments) to ensure customer executives have a full understand of how they are getting value from Blend and where we can mutually work together to increase this value. Build trusted relationships with our customers where we can talk directly about how to drive success quickly. Support the Blend account team to identify and open up new growth opportunities at our existing customers. Who you are: 5+ years of relevant customer-facing experience at a either a consumption based SaaS company, management consulting firm, or at an lending industry company (e.g., Mortgage company). Technical aptitude with the ability to develop a deep understanding of the Blend product, mortgage market and our customers' needs. Ability to understand KPIs, investigate root causes for issues, and develop a compelling solution for the customer. Strong ability to articulate contractual, technical, and financial value points to customers, including executive leaders. Outstanding communication and presentation skills with ability to develop trusted relationships with C-level executives. At Blend, we are committed to offering a competitive compensation package. To comply with local legislation, as well as to provide greater transparency to candidates, we share base pay ranges on all job postings regardless of desired hiring location. Final base pay offer amounts will vary depending on multiple factors, including but not limited to function, level, geographic location, job related knowledge, skills, and experience. Beyond base pay, Blends benefits and perks are described below. Compensation: Base Salary Range: $103,000 - $121,000 (This applies to full time hires. Final offer determined by multiple factors, including but not limited to function, level, geographic location, job related knowledge, skills, and experience.) Bonus (if applicable): Eligibility is contingent upon both company performance against established goals and achievement of individual performance objectives. Equity : Meaningful Restricted Stock Units in public company stock (NYSE: BLND) so you share in Blend's long-term growth and success. Benefits and Perks: 401(k) plan with employer matching Comprehensive health, dental, and vision coverage Minimum 8 weeks of paid parental, pregnancy, and medical leave Generous paid time off and flexible vacation policy Monthly wellness stipend for fitness, mental health, and well-being

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns. About the Role: Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns. About the Role: Customer Success Managers are responsible for maximizing digital implementation, usage, retention, and expansion of Wiley's digital solutions. Working closely with their DLE or Account Manager, the Customer Success Managers bring their expertise to provide a range of services to customers including developing successful course implementation solutions, training, course fulfillment/setup, monitoring course usage, and trends, and driving digital conversions and account expansions. The Customer Success Manager is responsible for reconfirming existing business with faculty and guaranteeing increased platform retention. The Customer Success Manager will be a key resource in delivering Wiley's commitment to exceptional customer advising, support, retention, and expansion of digital usage in their territory. They will work with existing and new customers to create and implement their digital solutions. They will work with their DLE or AM partner to expand their digital footprint. Job Responsibilities: Responsible for reconfirming and retaining current customers while expanding digital usage at installed base accounts. Responsible for assisting faculty in implementing and integrating Wiley's digital solutions. Consult with instructors on implementation and curriculum design. Execute individual and departmental training plans. Collaborate with DLE/Account Manager to review the status of opportunities, existing business, and expansion opportunities. Partner with DLE/AM to identify priority customers and participate in effective retention strategies to reduce digital churn and ensure a superior experience for our installed customers. Carve out separate retention strategies for priority accounts/adoptions vs. all other adoptions. Drive and support pilots across the territory with follow-up, surveys, assistance with the platform, and questions. Assist AM with converting the pilot to an adoption. Collaborate with DLE/AM partner weekly or biweekly on adoption strategies to effect expansion and digital penetration. Proactively follow up with customers to ensure a positive experience using Wiley products and promote new features and functionality specific to their user experience. Conduct re-training with key customers to ensure all large adoption customers are “power users.” Provide deep integration support on various LMS / LTI implementations. Provide regular account and adoption intelligence in SFDC after working with customers. Confirm/Update Inclusive Access (IA) readoption Opps in SFDC for enrollment, Won/Lost stage, instructors contact info on IA adoptions. Maintain Bookstore communication and relationships to obtain IA adoption details, IA processes, and work order details. Analyze and drive digital usage data via activations reports for priority adoptions after back-to-school period ends. Review Vendor reports at specific times during the season for IA courseware adoptions, confirm with bookstore or instructor if additional information is needed, review and update opp in SFDC, Set to IA in CAP. Follow up on non-responders of IA confirmations at the end of each season. Qualifications: Undergraduate degree 2-4 years of relevant work experience in a similar function Previous customer service, sales support and tech product support exposure Able to lead effective presentations to internal and external customers, in both large groups and one-on-one settings. User experience knowledge with a CRM platform, preferably Salesforce Strong written and verbal communication skills Excellent organization and time management skills Ability to learn and apply technical expertise with new and existing platforms. Strong skill set to train and implement digital solutions. Self-starter with the ability to maximize time and generate high ROI by leveraging strong listening skills to understand and execute digital solutions. Adaptable: can navigate complex sales processes with multiple decision makers About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact ******************* for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 0 USD to 0 USD#LI-KW1

WHO WE ARE Want to work at a company committed to enabling economic growth through predictive cloud software? Do you want to get in on the next phase of growth for a software company with an amazing brand legacy and over 1,000 customers? At IMPLAN, we enable consultants, governments, academic researchers, economic development organizations, and companies to understand economic impacts - and most importantly, how to leverage them. We have been around for over 35 years and are entering the next phase of growth fueled by our cloud software platform. Reception has been exceptional, we have an excellent lead investor, and we are ready to accelerate! We are currently looking for a Customer Success Manager (CSM) with a passion for providing hands-on software and economic analysis support to clients. IMPLAN has a team of CSMs that are individually assigned clients and who personally serve as their primary support resource. CSMs play a pivotal role in ensuring clients' success and satisfaction with IMPLAN as both a product and a company on a daily basis. This person is expected to deliver customer outcomes by developing a clear adoption and retention strategy for the clients in the verticals assigned to them. PRIMARY RESPONSIBILITIES The Customer Success Manager will be required to develop a deep understanding of IMPLAN data and all IMPLAN products. The position requires a passion for supporting our product and fostering relationships with clients, while effectively promoting sales retention and encouraging revenue growth. Their commitment to customer success is evidenced by their attention to clients' needs, their provision of accurate and relevant solutions, and their fostering of meaningful business relationships. This candidate is also a flexible individual who excels in an open and fast-paced team environment, can work on multiple concurrent projects across the organization, and is an excellent communicator. * Become a subject matter expert on the application and the analytical needs and challenges of clients * Onboard all new customers by providing thorough and personalized orientation with regards to using the IMPLAN software * Establish and maintain relationships with clients in the including from the individual contributor to the senior management * Achieve and maintain the target renewal retention * Provide ongoing analytical support to clients across multiple communication platforms, including phone, e-mail, video conferencing, and the IMPLAN support ticketing system * Successfully balance taking incoming orders and managing a high rate of renewals * Identify expansion opportunities (upsell/cross sell) to grow customer spend * Partner with the Education, Product, Marketing, and Data teams and serve as the voice of the customer REQUIRED SKILLS & EXPERIENCE * Ability to multi-task and work with multiple software platforms simultaneously * Strong skills in logic and problem solving, conceptual thinking, and deductive reasoning * Strong research skills and experience with complex analytical problem solving * Comfort with sales and upselling techniques * Ability to communicate easily with professors, researchers, and university staff * Excellent verbal and written communication skills * Comfort and familiarity with a team-based work environment * Ability to self-direct and prioritize with minimal supervision * Willingness to adapt and be challenged * Proficiency with Microsoft Office and Google Suites * Fluency in English DESIRED SKILLS & EXPERIENCE * Experience in a software customer success, sales, or customer service position and a history of providing customer support * Experience using the IMPLAN software or an understanding of input-output modeling and social accounting matrices * Experience with Salesforce CRM, Zendesk, and Pendo * Familiarity with web meeting tools, including RingCentral, Zoom, Microsoft Teams, Google Meet * Foreign language skills REQUIRED EDUCATION * Completion or nearing completion of a Master's degree in Economics, Business, Economic Development, Planning, Public Policy, Urban Studies, or a closely related field OTHER DUTIES Please note this job description is not designed to cover or contain an exhaustive list of activities, duties, or responsibilities required of the role. Additional responsibilities and duties may change a) at any time and b) without notice. WHAT WE OFFER At IMPLAN, we have crafted a collaborative and welcoming workplace focused on achieving the specific goals laid out by our community. We are always seeking agile, engaged, and high caliber people to join our team. We offer a comfortable office environment, free snacks and drinks, company social outings, and a workweek that ends at 3 p.m. on Fridays. Benefits offered include: * Medical, Dental, Vision, Short & Long Term Disability, and Basic Life insurance * Flexible Spending Accounts * Retirement 401k plan with Company Match * Gym Membership Reimbursement * Paid Time Off and 10 Company Paid Holidays To be considered for this position, please submit your resume to ***************************************************************** All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veterans status, or other legally protected status.

Customer Success Manager, Customer Success - Full Time

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with more than 40,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500. We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere. We currently have a career opening for a Customer Success Account Manager Overview This role serves as a dedicated advisor to a prominent healthcare system. The role has two key components. 1. Customer Relations - One portion will function as an effective communicator, and solution-driven collaborator who works to strengthen the customer relationship. 2. Data Analysis - The second portion is identifying areas for improvement and evaluating customer needs through data analysis and driving the development and implementation of data-driven solutions that enhance the customer experience. We seek an innovative, customer-focused professional who thrives in a dynamic environment, consistently seeking opportunities to deliver value and build long-lasting relationships through impactful data insights and operational excellence. Location Remote Travel Estimated twice per year. Time Zone Support Primarily Eastern time zone. Responsibilities _Financial contract/pricing management_ + Ensure the accuracy and reliability of customer data, including account demographics and pricing segments. + Collaborate with internal stakeholders to update backend systems and maintain data integrity, enabling seamless support. + Manages a large IDN customer account portfolio which may require a consultative approach + Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success. + Communication management, including the ability to manage communication of sensitive situations and/or information in a professional manner + Attention to detail. Polished written and verbal communication skills. _Issue Resolution_ + Validating and approving quarterly compliance. + Collaborate with internal teams to address and resolve backend issues affecting data accuracy, reporting or customer experience. + Identify and resolve customer issues efficiently and effectively, ensuring a positive customer experience by collaborating with subject matter experts to determine the root cause and implement lasting solutions. _Project Management_ + Coordinate with cross-functional teams to implement and optimize reporting systems + Analytics and Reporting + Develops and executes self-driven projects to achieve measurable improvements by proactively addressing operational, technical, or process-related issues. _Create joint value for both Cardinal Health and the customer by:_ + Identifying opportunities for efficiency, capturing data, analyzing data, reporting the metrics achieved, and communicating to the customer with actionable insights. + Analysis of Cardinal Health and customer data to track and sustain continuous improvement for initiatives (strategic & tactical) + Design, maintain, and enhance custom reports and Tableau dashboards for use by stakeholders, incorporating feedback to improve data visualization. + Understanding the contractual obligations between Cardinal Health and the health system + Lead Quarterly Business Reviews with tailored reporting tools and data-driven insights + Being part of a dedicated team for a prominent healthcare system Qualifications + Prior experience in a customer facing role. + Proficient in Excel (VLOOKUP, pivot tables, etc) and Tableau. + Comfortable executing in person presentations and speaking to data. + Knowledge of pharmaceutical distribution, contracts, supply chain, and pharmacy solutions is preferred. + Attention to detail. Polished verbal and written communication skills. + Willingness to travel twice per year. Anticipated salary range: $ 67,500 - $96,300 Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs Application window anticipated to close: 1/31/2026 *if interested in opportunity, please submit application as soon as possible. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

As part of the Pendo Customer Experience team, the Customer Success Manager will partner with customers to ensure they're receiving the support and tools needed to achieve their goals and derive business value. CSMs have an in-depth understanding of the customer's needs and seek to develop positive customer experiences, fostering relationships that support customer satisfaction and loyalty. At Pendo,Customer Success Managers are considered trusted advisors to our customers and product experts in Pendo's technology. The ideal candidate for this role will have 3-4 years of experience supporting customers and excels at developing and maintaining high level account engagement and success strategies that result in customer health (retention, expansion, advocacy). This person excels at facilitating and/or managing complex projects that often involve collaborating with employees in different functions. Consulting and sales experience are a major plus. Role Responsibilities: Understand the entire customer experience, putting customers' needs first and helping us evolve the customer journey as needed Develop a deep understanding of Pendo's technology to help create customer success best practices (e.g. helping to inform standardized processes, creating presentations, reports, etc.) Maintain ownership of a portfolio of customers, developing relationships across a broad set of stakeholders while supporting existing teams to drive adoption, retention and mitigating risk of Pendo across their organization Establish and maintain relationships within multiple levels of the organization, including Executive Sponsors, Economic Buyers and influencers Conduct quarterly portfolio planning and internal account reviews to establish a clear view at least two quarters ahead of customer risks and opportunities Co-create Joint Value Plans / Success Plans with your customers and deliver effective Business Reviews to develop a deep understanding of your customers' business, their primary business outcomes, and tangible metrics for success Be accountable for enabling customers to achieve their desired outcomes, setting them up for success during critical moments of truth in the journey, as evidence over time through product adoption Be an advocate and voice for our customers internally and partner with cross-functional teams to facilitate successful implementation, adoption, expansion, and renewals. Provide internal operational support as needed - including creating or updating customer, reconciling invoicing on behalf of finance, and optimizing playbooks Minimum Qualifications: 3-4 years of customer success, account management, consulting, or software sales experience Customer-facing experience within a software company is required Bachelor's degree or equivalent practical experience preferred Preferred Qualifications: Experience having led and organized Business Reviews and coordinating meaningful engagements / onsites Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail Demonstrated ability to analyze data and business insights to influence stakeholder decision-making Experience discovering key goals and steering customer stakeholders with Success Plans Ability to interact with customer teams at various levels of technical and non-technical depth, and across multiple levels from end user through C-level stakeholders Experience working with cross-functional teams and communicating common customer behaviors to the sales, marketing, and product teams. Pendo Description: Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun. EEOC We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives. Accessibility Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Compensation Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. The expected salary range for this role to be performed in Raleigh, NC $107,100 - $133,900 Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.

Relay is a cloud-based technology platform that helps frontline teams improve communications, increase employee safety, and improve their productivity. Relay helps frontline teams digitally transform their operations with the modern tools which supports actionable real-time data needed to track performance and improve their operations. Software has not yet transformed the frontline world, and we're on a mission to change that. We've experienced tremendous growth in our 5 years as a B2B company, and continue to expand our Raleigh, NC based team as a result! We're hiring for an Enterprise CSM to join our Customer Success team to support our tremendous growth as we acquire new customers and move up market. Why Join Relay? Make a Tangible Impact: Our platform directly enhances the lives of frontline workers, improving their responsiveness to customers (72%) and overall efficiency (77%). We've already facilitated over 2.5 billion messages and supported countless deskless workers. Be Part of a Winning Team: We're not just growing - we're recognized as a leader in our field. Relay has been honored by Inc. 5000, Deloitte 500, and NC Tech. Thrive in a World-Class Environment: Our Raleigh campus boasts a fitness center, outdoor sports courts, a cafeteria, and modern workspaces designed to inspire collaboration and innovation. Embrace a Vibrant Culture: With 200+ team members, we've cultivated a culture of empowerment and engagement, where every employee is encouraged to do their best work. Invest in Your Future: Our comprehensive benefits package prioritizes work/life integration and supports your personal and professional development. If you're passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that's shaping the future of frontline work, we encourage you to explore opportunities at Relay! Please note this role will be based in our Raleigh, NC amenity rich headquarters and you should be interested in working in person 3 days per week. Primary Responsibilities Manage the entire customer life cycle for enterprise customer accounts (within North American and Latin America) both Fortune 500 customers and new verticals Relay pursues. This includes onboarding (training, account configuration, & implementation), ongoing engagements to nurture the relationship and ensure continued strong delivery of our value proposition and revenue retention In partnership with Enterprise Sales, leverage key learnings, relationships and insights from your portfolio to identify targets for revenue growth Build valuable relationships across multiple levels in a customer's organization by ensuring we're thoroughly supporting & engaging with end users all the way through executive level leadership Communicate regularly with your customers to develop a deep understanding of their unique business needs, industry requirements, and Relay's current and future applications within those. Serve as the voice of the customer, advocating for rapid iteration internally within operations, product development, engineering, and leadership, to ensure that the wide variety of needs are being met Lead the customer communication plan and internal coordination/resolution of highly complex and/or critical customer questions/issues include fiscal year budget plans, outages, etc. Serve as the subject matter expert on Relay product and merchandising including device hardware, accessories, Relay App, Dash, Connectivity and service plans Proactively monitor the performance and engagement of your account portfolio ensuring you're driving needed actions to deliver Relay's value proposition to our customers. Understand company's competition and effectively position solutions against them to achieve revenue retention and expansion. Create custom assets as needed to assist enterprise customer accounts' unique Relay requirements Required Qualifications Bachelor's Degree (Business, Communications or a related field is preferred) 5+ years experience in Customer Success Management and/or Account Management, with at least 2 years focused on strategic or enterprise level customers Self driven work ethic and strong organizational skills Ability to handle ambiguous or challenging situations and drive to mutually agreeable outcomes Excellent analytical and communication skills - you're able to provide clear and concise guidance through emails, over the phone, online meetings, or in person Proven track record of successfully building and supporting relationships with all levels of seniority Mix of business and technical acumen with ability to engage and add value in discussions involving both technology and business strategy Ability to thrive and react to changing business needs within a startup environment Ability to travel up to 40% of the time About us: Relay culture, benefits & perks: Our culture hinges on Relayers getting LIT up in an environment that fosters learning, impact, and teamwork (LIT) where we can * CHASE* the best work in our lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)! It's truly amazing what engaged team members can achieve together. Our ever evolving list of benefits and perks mean you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future. At Relay, we offer... 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you Generous Paid Time Off 401(K) Savings Plan + Company Match Baby Cash Reward + Paid Parental Leave Wellness Perks, including a world-class onsite fitness center with instructor led classes + locker room as well as endless outdoor amenities whether tennis, basketball, cycling, or pickleball is your jam Free Snacks and Fun Times Latest tech, standing desks, and all the accessories and software you need to succeed in your role In-office requirements: At Relay, we're building something special, and we believe our relationships with each other and our customers are the foundation of our success. Our hybrid work model is designed to foster these connections, giving you the best of both worlds: the power of in-person collaboration and the flexibility you need. We ask our teams to work onsite from our amazing Raleigh headquarters Mondays, Wednesdays and Fridays. We've found that being together on these core days helps us build authentic, trusting relationships more quickly. This collaborative energy is essential for how we work-not just with each other, but also as long-term partners with our customers. New Relayers should plan to be in the office 5x week during their onboarding, and leaders are expected to be in the office to support their teams. You'll be encouraged to get out of the office and connect directly with our customers, whether it's at their properties or at a trade show, no matter what your role is. And when you're in the office, you'll be able to enjoy our fantastic, amenity-rich space and the vibrant culture that makes Relay a great place to work.

What We're Looking For: Begin your career as a Customer Success Manager II at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager II, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training At Meltwater, we offer more than just a job-it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development. Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights. What You'll Do: * Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively. * Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers. * Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships. * Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs. * Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth. * Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts. * Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty. * Drive client engagement and product adoption to ensure ongoing value delivery. * Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions. * Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs. * Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts. What You'll Bring: * A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively. * Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management. * Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships. * Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success. * Proactive approach in identifying and addressing customer needs and opportunities promptly. * Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success. * Excellent written and verbal communication skills in English. * Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week * The ability to legally work in the country of hire is required for this position. What We Offer: * Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance. * Excellent medical, dental, and vision options * 401(k) matching, life insurance, commuter benefits, and parental leave plan * Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. * Energetic work environment with a hybrid work style, providing the balance you need. * Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. * Base Salary of $48,000 -$64,200 USD per year + quarterly commissions subject to the terms of the applicable commission plan. * Total compensation range for this position: $80,000 - $107,000 USD per year. Earnings are dependent on individual sales performance. Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Who Connecteam is: Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees. Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business. What is the Customer Success Manager role at Connecteam? As Connecteam's SMB Onboarding Manager, you will lead customers through their first and most critical phase with our product - onboarding. You'll partner with small and growing businesses to ensure they successfully adopt and implement Connecteam's solution, driving measurable value and setting the foundation for long-term success. Your main responsibilities will include Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs Guiding customers to quick wins that showcase the platform's value and increase adoption Ensuring customers establish strong usage habits that drive retention and satisfaction Identifying at-risk clients early and creating proactive strategies to mitigate churn Becoming the customer advocate within Connecteam, collaborating with Product, Development, and Customer Success teams to ensure customer needs are heard Continuously optimizing the onboarding process to improve efficiency, scalability, and customer experience Work days are Monday to Friday, during standard business hours Which qualifications you'll need: Fluent English (spoken and written) - MUST 1+ years of experience in SaaS onboarding, implementation, or customer-facing roles - MUST Experience working with SMB clients - strong advantage Strong presentation and training skills (remote and in-person) Tech-savvy with the ability to quickly learn and explain software solutions High level of organization and ability to manage multiple onboarding projects simultaneously A team player who thrives in a dynamic, fast-paced startup environment Positive attitude, empathy, and high energy! What We Offer: At Connecteam, we are committed to fostering a collaborative and innovative work environment. You will have the opportunity to make a meaningful impact on our clients' success while working alongside a dedicated and passionate team. We offer competitive compensation, professional development opportunities, and a vibrant company culture that values creativity and growth. If you are excited about the prospect of joining a forward-thinking company and driving client success, we encourage you to apply by submitting your resume and a cover letter outlining your relevant experience and motivations. Join us in our journey to empower clients and deliver exceptional value. Apply now! Benefits: Medical coverage. Insurance plan. Paid time off for vacation, sick days. Salary range: 70K-90K We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

ABOUT US HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client's everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan. We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses. OUR CLIENT Location: Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our client offers an end-to-end operating system for public agencies to communicate, listen, and make informed decisions. As an all-in-one engagement and communications platform, their mission is to connect government agencies with the communities they serve and facilitate equitable participation and representative data. Contact HirexHire for more client information THE ROLE Our client is seeking an experienced and people-focused Manager of Customer Success to lead and scale a team of Customer Success Managers. This role is responsible for driving customer adoption, satisfaction, retention, and expansion across a defined customer portfolio while contributing to overall Net ARR growth. The Manager of Customer Success with own team performance, develop scalable customer success processes, and partner cross-functionally to ensure customers realize long-term value from the platform. WHAT YOU WILL DO Lead, coach, and mentor a team of Customer Success Managers to achieve individual and team KPIs. Own and monitor key performance metrics, including churn, renewals, expansion, and customer health scores. Build and refine customer success processes and customer journey frameworks. Partner closely with Sales to identify, support, and influence expansion opportunities. Collaborate with Product teams to share customer feedback and inform product direction. Leverage data and analytics to proactively identify customer risks and growth opportunities. Ensure a consistent execution of customer success best practices across the team. Initially manage a limited portfolio of named accounts while ramping into full leadership responsibilities. Foster a high-performance, customer-centric team culture focused on outcomes and accountability. WHAT YOU WILL NEED 5+ years of experience in customer success, account management, or a related role within a SaaS environment. Bachelor's degree in Business, Marketing, or a related field (or equivalent experience). 2+ years of experience managing or leading a team. Proven success driving customer retention and expansion in a B2B or B2G SaaS setting. Strong analytical skills with experience using CRM systems and customer success platforms. Excellent communication and leadership skills with the ability to influence cross-functional partners. Ability to thrive in a fast-paced, evolving environment while managing multiple priorities. Familiarity with subscription-based business models and metrics such as ARR. Experience with GovTech or public sector SaaS solutions is a plus. ABOUT US HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client's everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan. We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses. OUR CLIENT Location: Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our client offers an end-to-end operating system for public agencies to communicate, listen, and make informed decisions. As an all-in-one engagement and communications platform, their mission is to connect government agencies with the communities they serve and facilitate equitable participation and representative data. Contact HirexHire for more client information THE ROLE Our client is seeking an experienced and people-focused Manager of Customer Success to lead and scale a team of Customer Success Managers. This role is responsible for driving customer adoption, satisfaction, retention, and expansion across a defined customer portfolio while contributing to overall Net ARR growth. The Manager of Customer Success with own team performance, develop scalable customer success processes, and partner cross-functionally to ensure customers realize long-term value from the platform. WHAT YOU WILL DO Lead, coach, and mentor a team of Customer Success Managers to achieve individual and team KPIs. Own and monitor key performance metrics, including churn, renewals, expansion, and customer health scores. Build and refine customer success processes and customer journey frameworks. Partner closely with Sales to identify, support, and influence expansion opportunities. Collaborate with Product teams to share customer feedback and inform product direction. Leverage data and analytics to proactively identify customer risks and growth opportunities. Ensure a consistent execution of customer success best practices across the team. Initially manage a limited portfolio of named accounts while ramping into full leadership responsibilities. Foster a high-performance, customer-centric team culture focused on outcomes and accountability. WHAT YOU WILL NEED 5+ years of experience in customer success, account management, or a related role within a SaaS environment. Bachelor's degree in Business, Marketing, or a related field (or equivalent experience). 2+ years of experience managing or leading a team. Proven success driving customer retention and expansion in a B2B or B2G SaaS setting. Strong analytical skills with experience using CRM systems and customer success platforms. Excellent communication and leadership skills with the ability to influence cross-functional partners. Ability to thrive in a fast-paced, evolving environment while managing multiple priorities. Familiarity with subscription-based business models and metrics such as ARR. Experience with GovTech or public sector SaaS solutions is a plus.

Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive value realization, adoption, and growth by building strong relationships, understanding business objectives, and aligning our solutions to customer needs. You will manage and expand customer engagement across multiple departments, lead renewal and expansion conversations, and mitigate churn risk. You will also collaborate with internal teams to ensure satisfaction throughout the customer lifecycle. This role is ideal for individuals who are passionate about customer advocacy, enjoy working cross-functionally, and thrive in a fast-paced SaaS environment. Your responsibilities: * Act as the primary point of contact for your customer portfolio, building trusted relationships across both operational and executive stakeholders * Own renewal strategy and drive gross revenue retention, upsell, cross-sell, and multi-year commitments * Identify and execute on expansion opportunities through data analysis, usage trends, and business objectives * Serve as the primary escalation point for customer issues, coordinating with Support, Product, and Client Services to resolve challenges * Build and execute account plans that balance growth and risk mitigation * Understand customer objectives, align Global Relay solutions, and proactively deliver insights, benchmarking, and best practices * Create customer champions and advocate for customer needs internally * Conduct regular Executive Business Reviews (EBRs) with accounts, using data-driven insights to reinforce value and secure renewal commitments * Participate in strategic customer programs, feedback sessions, training initiatives, and industry events * Enhance customers' target operating models and optimize to improve satisfaction and usage * Maintain accurate and up-to-date information in Salesforce CRM About you: * 3+ years of experience in Customer Success, Account Management, or Strategic Client Services - preferably in SaaS, financial services, compliance, or a regulated industry * Proven ability to manage a portfolio of mid-sized accounts with varying degrees of complexity * Strategic thinker with the ability to communicate clearly and influence across all levels, including executives * Comfortable analyzing customer data to uncover insights, drive adoption, and identify risks or opportunities * Excellent project management, communication, and presentation skills * Experience with Salesforce or a similar CRM platform * Resourceful, proactive, and collaborative with a strong customer-first mindset * Bachelor's degree required; Master's degree is a plus Nice to Have: * Experience working with mid-market customers in a compliance-driven SaaS environment * Prior involvement in creating or scaling customer success playbooks or enablement initiatives * Experience with customer lifecycle programs, customer journey mapping, or voice-of-customer programs What you can expect: At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit ********************

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset. **This position is not available to residents of** **California** **.** **Responsibilities** **Customer Retention & Success** + Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention. + Conduct regular **account reviews** to assess customer goals, usage, and outcomes, providing actionable recommendations. + Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies. **Delivery Fulfillment** + **Facilitate service delivery** by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place. + Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers. + Partner with internal operations, instructors, and vendors to guarantee a seamless customer experience. **Account Operations** + Oversee the **day-to-day management** of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems. + Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met. + Develop and deliver account-level reporting on performance, usage, and ROI. **Growth & Lead Generation** + Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close. + Partner with Sales and Business Development to generate **qualified leads** and expand existing customer relationships. + Share customer insights and success stories to support marketing and sales initiatives. Perform miscellaneous duties as assigned **Behavioral Competencies** + Excellent written oral communication/presentation, and relationship-building skills + Strong project management and organizational skills, with the ability to juggle multiple priorities + Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen + High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics + Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business + Self-starter who provides creative and pragmatic solutions to business issues and problems + A positive, results-oriented attitude, with a sense of enthusiasm **Qualifications** + Experience in education, certification, training services, Cyber strongly preferred + Proficiency with CRM systems, reporting tools, and order processing workflows **Education and Work Experience** + Bachelor's degree in related field preferred, or equivalent work experience + 5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role **Physical and Mental Demands** + 25% travel required; this may increase where needed and may be required on short notice + Remain in a stationary position, often standing or sitting, for prolonged periods + Work extended hours when needed + Regular use of office equipment such as a computer/laptop and monitor computer screens **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _3 months ago_ _(10/21/2025 8:14 AM)_ **_Job ID_** _2025-2190_ **_\# of Openings_** _2_ **_Category_** _Sales_

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 13,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell. We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion. We are hiring a Customer Success Enablement Manager to own the systems, skills, and standards that enable our post-sales teams including Customer Success and Professional Services to deliver consistent value, faster time-to-value, and measurable customer outcomes at scale. This role is not about running training sessions for the sake of it. It is about changing behavior and directly impacting retention, expansion, and long-term customer success. Why this role matters: As MaintainX scales, post-sales execution becomes increasingly complex. Customers span multiple sites, stakeholders, and industries, and expectations for value realization continue to rise. We need a dedicated enablement individual who can: * Define what "great" looks like across post-sales roles * Translate strategy into repeatable, role-based execution * Reduce customer time-to-value and employee ramp time * Drive measurable improvements in retention, expansion, and Net Dollar Retention This role sits at the intersection of Customer Success, Professional Services, Product, and Revenue Enablement and owns post-sales enablement strategy end-to-end, from definition through execution and measurement. What you'll do: * Design and deliver scalable enablement programs that build post-sales capabilities across the full customer lifecycle and journey. This includes, but is not limited to, customer relationship management, value-based conversations, onboarding and product adoption execution, structured consulting engagements, renewal readiness, expansion support. * Establish and maintain role-based curricula and learning programs for Customer Success Managers and Implementation Consultants in partnership with CS, Professional Services, and Enablement leadership. * Partner with the New Hire University Program Manager to support onboarding and everboarding programs that accelerate ramp time and continuously upskill tenured post-sales team members. * Create, maintain, and evolve enablement and training resources for the post-sales organization, including playbooks, frameworks, methodologies, process guidance, and industry best practices. * Equip Customer Success Managers with frameworks and tools to deliver effective Business Impact Reviews, articulate ROI, and lead value-based conversations tailored to customer personas, industries, and levels of seniority. * Enable Implementation Consultants with structured guidance, tools, and best practices to deliver consistent, high-quality onboarding experiences and drive faster customer time-to-value. * Provide one-on-one coaching, feedback, and targeted training to post-sales team members to strengthen customer interactions, technical confidence, and problem-solving effectiveness. * Analyze performance data, customer outcomes, and call insights to identify knowledge and skill gaps and prioritize enablement initiatives across post-sales roles. * Drive improvement in key post-sales outcomes such as Net Dollar Retention, churn reduction, expansion readiness, and onboarding effectiveness through focused, measurable enablement efforts. * Gather and synthesize feedback from post-sales team members and managers to continuously evolve training content, resources, and coaching practices. * Champion thoughtful adoption of AI-driven tools and insights to scale coaching, learning, and enablement effectiveness across the post-sales organization. * Measure the impact of enablement programs using qualitative and quantitative inputs, iterating continuously to ensure programs deliver clear, measurable business results. About you: * You are a systems thinker who designs enablement for scale, not one-off training events. * You are comfortable influencing senior stakeholders and driving alignment without formal authority. * You have a deep understanding of how post-sales execution drives retention, expansion, and long-term customer value. * You combine strong instructional design skills with a pragmatic, outcome-oriented mindset. * You are highly organized, detail-oriented, and able to drive initiatives from concept through execution. * You're a builder, a collaborator, and a team player who thrives on making an impact * You take ownership of your growth and actively seek feedback, improvement, and impact. Your experience: * 3-5 years of experience in Customer Success, Professional Services, or post-sales roles within a B2B SaaS environment * 2-4 years of dedicated Enablement, readiness, or field enablement experience. * Proven ability to build and maintain scalable enablement programs that drive behavior change and measurable business outcomes. * Experience supporting Mid-Market and Enterprise post-sales teams. * Strong familiarity with post-sales tooling such as Salesforce, Gainsight, Gong, or similar platforms. * Experience working within an LMS or enablement platform, with WorkRamp experience a plus. * Exposure to CMMS, industrial SaaS, or high-growth B2B environments is a plus. * Bachelor's degree in business, marketing, product, education, organizational development, or a related field is a plus. What success looks like in the first 12 months: * Clear post-sales execution standards are defined, documented, and reinforced through enablement. * New post-sales hires ramp faster and more consistently across segments. * Managers are equipped to coach effectively against defined competencies. * Enablement programs show measurable impact on time-to-value, retention, and expansion metrics. * Post-sales teams view enablement as a critical partner in their success. What's in it for you: * Competitive salary and meaningful equity opportunities. * Healthcare, dental, and vision coverage. * 401(k) / RRSP enrollment program. * Take what you need PTO. * A Work Culture where: * You'll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist. * We believe in meritocracy, where ideas and effort are publicly celebrated. About us: Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That's why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations. MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Who You Are You are a SaaS Customer Success Professional with 5-10 years of experience. You are someone with high emotional intelligence (EQ), which allows you to effectively engage with stakeholders at all levels. You have a natural ability to inspire and lead cross-functional teams, driving them toward achieving strategic customer objectives. You have a high attention to detail, planning expertise, and execution. You can present complex ideas, processes and methodologies in a clear and concise fashion to technical, non-technical and executive stakeholders. You have the ability to adapt, to be flexible, and to learn quickly in a dynamic environment and are excited to help define new processes as you grow. You possess customer presentation skills and are able to help customers understand how to leverage SaaS products to solve their problems. You empathize with your clients and embrace the role of client advocate within your own organization. You are innately curious and highly self-motivated. Who We Are Quantifind helps some of the world's biggest banks catch money laundering and fraud. Quantifind also works with government agencies to use the same platform to uncover criminal networks and combat money laundering committed by internationally sanctioned entities. Unlike other players in this space, Quantifind delivers results as software-as-a-service (SaaS) with consumer-grade user experiences. Quantifind is a data science technology company whose AI platform uncovers signals of risk across disparate and unstructured text sources. In intelligence analysis, Quantifind's solution uniquely combines high resolution entity relationship data with public domain data to assess risk in the context of investigations, bad actor discovery, and corrupted supply chains. Legacy approaches to solving these problems demand increasingly more human resources and still yield lower quality results as the operations expand; Quantifind's solution offers a way to cut through the inefficiency and enhance effectiveness simultaneously. To help you succeed, we provide a supportive environment that fosters collaboration between teams and team members, where learning and professional growth are considered a key part of your success, and of ours. We offer a flexible work environment with a family friendly work-life balance. What a Great Candidate Looks Like: * Minimum of a Bachelor's degree with a major in Financial compliance, or STEM Field. A Master's degree is a plus. * 5+ years of experience working with banking or financial services customers * You are a great communicator across a variety of business,executive, and technical audiences * You have excellent organizational skills and excel at task management and prioritization * You are technically savvy and are experienced in training and/or supporting enterprise software tools for enterprise customers * You are passionate about solving customer needs, and are able to set and manage customer expectations * You are a team player and a creative problem solver with high attention to detail The Opportunity We Offer In this role, you will become a key member of a growing and close-knit team with the responsibility to ensure Quantifind delivers high quality solutions enabling our clients to achieve their goals. You will work closely with the Customer Success, Product, Data Science, Engineering and Sales Teams to ensure Quantifind meets its customer commitments within project and contractual timelines. As a Customer Success Manager at Quantifind, you will be at the forefront of driving client satisfaction and success within the realm of large, complex financial institutions. You will leverage your considerable expertise in managing enterprise customer relationships to ensure that our high-value clients derive maximum value from our advanced AI-driven solutions. Your role will involve not only maintaining but enhancing strategic relationships, ensuring seamless onboarding, and delivering exceptional support throughout the client lifecycle. This role will report directly to VP of Customer Success. Quantifind operates an informal hybrid schedule around hubs in Palo Alto, California, Washington D.C., New York, NY, Atlanta, GA and Boston, Massachusetts. Due to the location of our clients our preference is an East Coast based candidate, with Charlotte, North Carolina preferred. A highlight of our benefits: * Competitive salary * Company Equity * Exceptional benefits package * Flexible Vacation & Paid Time Off * Employer-matched 401(k) plan * A fun environment where work-life balance is valued The base salary range for this full-time position is $80,000 to $110,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations. We are an equal opportunity employer; we have a fun place to work and a devotion to succeeding together. Will you join us? Apply now!