Customer success manager jobs in Norwalk, CA - 1,769 jobs

Capitalize is transforming the $6 trillion commercial real estate (CRE) debt market with AI-driven technology that enhances transparency, improves lead quality, and accelerates deal efficiency. We empower capital markets, investment sales, lenders, and investors with the data and technology needed to fuel revenue growth and enable smarter decision-making. Join us in reshaping the future of CRE finance through AI and innovation. Summary Comp: $90K-$120K base + 20-30% bonus Location: Preferred in Newport Beach, CA (open to hybrid across LA / OC / San Diego) Capitalize.io is one of the fastest-growing AI/proptech companies in commercial real estate. We help commercial mortgage brokers, lenders, investment-sales brokers, and CRE investors source new deals using real-time liens, maturities, SREO portfolios, borrower contact data, distress signals, and AI-driven matching. 300+ companies rely on Capitalize today - and we're scaling fast. We're hiring a high-performing, analytical, PLG-native Head of Customer Success to take full ownership of the customer lifecycle. This person will drive activation, adoption, retention, and expansion across a high-velocity book of SMB and mid-market accounts. Core Responsibilities Reduce churn by building proactive engagement, renewal, and risk-mitigation processes Increase adoption via hands-on onboarding, scalable training, and customer education Drive seat expansion & PQLs by identifying usage gaps and spotting product-qualified signals Build repeatable playbooks for onboarding, lifecycle management, health scoring, renewals, and QBRs Work cross-functionally with Product to relay customer feedback and influence roadmap Partner with Sales to optimize handoffs, expansion workflows, and commercial strategy Implement systems, dashboards, and analytics to track health, activation, NRR, and usage Own renewals, churn metrics, customer satisfaction, and lifecycle KPIs Build and manage onboarding sequences, lifecycle nudges, and automated touchpoints Improve help center content, documentation, and customer training materials Handle customer escalations with urgency and professionalism What We're Looking For 3-6 years in SaaS Customer Success or Account Management Experience in product-led or hybrid PLG SaaS environments HubSpot power user (workflows, filters, lifecycle automations, sequences; certified is a plus) Highly analytical - comfortable using dashboards to identify risk, guide strategy, and optimize retention Strong process-builder: can create scalable onboarding, lifecycle, and expansion frameworks Proven examples of improving activation, retention, or expansion Player-coach mentality - willing to execute while building the long-term CS function Excellent communication skills; collaborative with Sales, Product, and founders Industry fit preferred: CRE data, proptech, financial data platforms, or data-heavy SaaS Preferably located near Newport Beach HQ (hybrid options available across LA/OC/SD) Competitive Compensation : Base salary with lucrative commission structure. Professional Development : Opportunities for career growth and advancement. Work Environment : Collaborative and innovative company culture with a focus on employee well-being and work-life balance. Capitalize provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017

Are you a driven Success Manager? Are you interested in an opportunity to empower educators to improve student outcomes for an EdTech company that's leading the way in the future of teaching and learning? Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. Trusted by more than 4,000 districts and numerous state education agencies, Amira is helping 4 million students worldwide become motivated and masterful readers. They seek a Success Manager in the West (CA/OR/WA/AK/HI) to ensure the flawless onboarding and drive the deep, sustained product adoption of Amira across all user levels within assigned school districts. The Success Manager's primary goal is to translate product features into pedagogical value, empowering educators to improve student outcomes. Major Responsibilities Onboarding & Project Management: Lead and project manage all aspects of new school and district implementations, from technical setup to user training, ensuring a timely and successful launch. Training & Professional Development: Design and deliver high-quality, engaging training and professional development sessions for teachers, coaches, and school administrators (both virtual and on-site). Adoption & Usage Analysis: Proactively monitor product usage data to identify trends, celebrate successes, and address adoption risks. Develop and execute data-driven intervention plans for at-risk users or schools. Relationship Building: Build strong, collaborative relationships with mid-level district and school-based contacts, including Curriculum Directors, Principals, Instructional Coaches, and teacher leaders. Best Practice Consultation: Serve as a pedagogical expert on the Amira platform, consulting with schools on best practices for integrating Amira into their existing curriculum and instructional routines. Product Expertise & Feedback: Distill the reasons why the product is working well and why it is failing to deliver value. Convey this information back to R&D in an actionable form. Risk Mitigation: Mine for and mitigate customer concerns or issues in a creative, proactive, and relentless way. Preferred Qualifications: 3+ years of experience in customer success, implementation, professional development, or a former K-12 educator role (e.g., Instructional Coach, Principal, etc.) Experience implementing software solutions, preferably in the Education SaaS industry. Experience delivering professional development or training to adults. Strong project management and organizational skills. Ability to analyze data to derive actionable insights. Excellent communication and presentation skills. Deep empathy for the challenges and goals of educators. 50% travel. Experience in education administration and/or a start-up organization a plus. Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. As the leader in third-generation edtech, Amira listens to students read out loud, assesses mastery, helps teachers supplement instruction and delivers 1:1 tutoring. Validated by independent university and SEA efficacy research, Amira is the only AI literacy platform proven to achieve gains surpassing 1:1 human tutoring, consistently delivering effect sizes over 0.4. Rooted in over thirty years of research, Amira is the first, foremost, and only proven Intelligent Assistant for teachers and AI Reading Tutor for students. The Renaissance Network - Building World-Class Teams to Impact Education We process certain personal information about you for our legitimate business interests to identify and contact suitable individuals about opportunities that may be relevant to them. Details are set out in our Privacy Policy, including how to opt-out (ren-network.com/privacy-policy). The Renaissance Network (TRN) is an equal opportunity employer. TRN complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.

We are seeking a results-oriented Client Success Manager- MSO Focus to drive growth and establish long-term partnerships with Management Services Organizations (MSOs) in the healthcare sector. This role is critical to our mission of delivering value-based solutions to healthcare organizations. The ideal candidate will have a deep understanding of MSOs, their operational models, and the healthcare sales landscape. As a Client Success Manager you will build and execute account strategies, engage key decision-makers, and manage complex sales cycles to expand net referrals from the top MSOs in your assigned market. Key Responsibilities Account Development and Management Establish and maintain strategic relationships with key MSO stakeholders, including executives, operational leaders, and clinical teams Serve as a trusted advisor, understanding client needs and delivering tailored solutions that align with their business objectives Sales Strategy and Execution Develop and execute comprehensive sales strategies to grow revenue within the MSO market segment Drive the MSO sales process from prospecting to closing, ensuring alignment with company goals and client expectations, as required Meet or exceed sales targets and performance metrics Market Expertise and Insights Stay informed on trends in MSO operations, regulatory changes, and healthcare industry developments Leverage market insights to identify opportunities for innovation and competitive differentiation Collaboration and Teamwork Work closely with internal teams (marketing, product services, operations) to deliver seamless client experiences and successful implementations Provide feedback to internal teams to refine offerings and address market needs effectively Account Planning and Reporting Develop and maintain account plans for strategic clients, outlining goals, challenges, and growth strategies Provide regular updates to leadership on account performance, pipeline status and market trends Qualifications Bachelor's degree in business, healthcare administration, or a related field preferred. Experience 5+ years of experience in strategic account management, healthcare sales, or business development, with a focus on MSOs or similar organizations Proven track record of managing high-value accounts and achieving revenue growth targets Skills In-depth knowledge of MSO operations, challenges, and market dynamics Strong negotiation, presentation, and communication skills Ability to manage complex sales cycles involving multiple stakeholders Proficiency in CRM tools and Microsoft Office Suite Personal Attributes Self-starter with a strategic mindset and a focus on results Strong analytical and problem-solving skills Comfortable working in a fast-paced, dynamic environment with competing priorities

About the Company Anchor Operating System is the industry leader in ticketing and point-of-sale solutions for attractions and transportation. Our cloud-native platform supports more than 76.5 million guest transactions annually and serves 100+ enterprise clients across cultural institutions, high-volume attractions, and transportation networks globally. Anchor is trusted for delivering mission-critical systems at scale, where operational continuity, guest experience, and revenue performance are paramount. About the Role The Director of Client Services is a senior leadership role accountable for the successful delivery, onboarding, and long-term adoption of the Anchor Operating System across a portfolio of enterprise clients. This leader owns the end-to-end implementation lifecycle, from contract handoff through configuration, training, go-live, and transition to ongoing support. The role requires a hands-on leader who can lead complex multi-stakeholder implementations, and maintain accountability for outcomes in high-pressure, go-live environments. This position plays a critical role in protecting revenue, strengthening client relationships, and scaling delivery. Responsibilities Provide executive leadership for complex, payments-related and operational implementation projects Direct cross-functional internal teams and third-party vendors to ensure on-time, on-budget delivery Define and execute project scope, timelines, milestones, and success criteria, ensuring technical feasibility and stakeholder alignment Establish and maintain executive-level project governance, reporting, and communication cadence Measure delivery performance using KPIs, dashboards, and operational metrics Proactively identify and mitigate implementation, technical, and operational risks Ensure comprehensive project documentation, knowledge transfer, and operational readiness Serve as a senior liaison between Sales, Product, Engineering, and Client Success, removing delivery obstacles and aligning priorities Lead client onboarding, training strategy, and go-live execution, including on-site launch support Drive continuous improvement across implementation methodology, tooling, and client experience Identify opportunities to expand platform adoption and introduce additional features during onboarding Represent the voice of the customer internally, translating feedback into actionable product and process improvements Qualifications Bachelor's degree in business, information systems, project management, or a related field (or equivalent experience) PMP (Project Management Professional) certification strongly preferred Certified ScrumMaster (CSM) or PMI-ACP highly desirable Minimum 4+ years in senior project management, implementation leadership, or client success roles (enterprise or high-volume environments) Demonstrated success delivering complex implementations through a formal project management framework Experience with tools such as Salesforce, JIRA, and Confluence Strong analytical capability, including KPI definition, reporting, and executive dashboards Willingness and ability to travel up to 50% Required Skills Proven leader in enterprise SaaS, POS, payments, or operational systems implementations Strong command of structured, Agile, and hybrid delivery methodologies Ability to lead under pressure, make decisions quickly, and maintain executive credibility during critical launches Deep customer orientation balanced with commercial and operational discipline Highly effective communicator with executive presence and technical fluency Preferred Skills Experience with tools such as Salesforce, JIRA, and Confluence Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices.

Xanh SM is a leading electric vehicle (EV) and sustainable mobility solutions provider headquartered in Vietnam. With a mission to redefine urban transportation, we have successfully expanded into the U.S. market and are now preparing to launch operations globally. Join us in shaping the future of sustainable mobility. 1. Job Description Oversee nationwide Customer Service & Driver Support operations, ensuring service excellence and optimal operational performance. Key Responsibilities Develop and execute customer service strategies and operational plans aligned with company objectives. Assign performance KPIs to teams and individual members. Manage all customer service and driver support activities across the country to achieve operational and service KPIs. Coordinate and optimize staffing, scheduling, and resource allocation to enhance efficiency. Identify incidents and collaborate with cross‑functional teams to resolve customer and driver-related issues. Monitor performance metrics and propose improvement initiatives. Plan and implement training programs to enhance team expertise and service quality. Develop and standardize operational workflows and customer service guidelines. Coach and mentor team members to ensure adherence to operational standards and system requirements. Research, evaluate, and recommend enhancements for Call Center and CRM systems to support customer service operations. 2. Requirements Bachelor's degree or higher. Preferred majors: Economics, Marketing, Tourism, Business Administration, or related fields. Minimum 3 years of managerial experience in Customer Service, Driver Support, or Service Operations. Proven experience managing teams of 30+ members. Strong preference for candidates with experience in Call Centers, Customer Support, or operations within traditional taxi companies or ride‑hailing platforms.

Immediate Opening - Outside Account Manager (San Gabriel Valley - LA County) Earnings: $90,000 - $140,000 Are you a networking pro who loves meeting new people and building lasting relationships? Do you thrive on being out in the field, creating connections, and having direct control over your income and success? If you're ready to make a real impact in the real estate industry, we want YOU on our team! What You'll Be Doing Your car is your office (Monday-Friday 8:00 AM-5:00 PM), and no two days are the same. You'll represent HomeGuard by being the face of our brand at association meetings, networking events, and real estate offices throughout Orange County. Build relationships with real estate professionals. Promote our top-tier inspection and disclosure services. Drive sales and grow your territory through consistent follow-up and office visits. Manage a busy schedule of appointments, follow-ups, and inspection orders, a master multitasker who meets and exceeds sales goals, while maintaining client needs. Collaborate with a strong support team using a proven sales strategy. Stay organized while handling multiple priorities like a pro. Who We're Looking For ✅ Outgoing, driven, and not afraid to ask for the sale ✅ A self-starter who loves being on the road and owning their territory ✅ A natural communicator and confident presenter ✅ Experience in real estate (a huge plus!) ✅ Bilingual? Fluency in one or more of the following languages strongly preferred: Mandarin, Cantonese, Korean, Vietnamese. ✅ Social media savvy - ready to record, post, and brand yourself daily ✅ Must have a valid CA driver's license and a reliable vehicle Perks & Benefits Company-issued iPad & iPhone Car allowance + mileage & expense reimbursements Medical, Dental & Vision coverage Growth opportunities with a reputable, expanding company

The individual selected for this role will be part of the Business Team and should be a highly organized and detail-oriented person with a strong background in business administration and financial management. They should be adept at navigating various software and be someone who can thrive in a fast-paced environment, handle multiple priorities and contribute to the company's operational efficiency. The Business Manager is responsible for managing the administrative and accounting functions for multiple projects assigned to them. He/she works closely with the Regional Business Manager to ensure compliance and consistency across the Enterprise. This person will also work closely with the Operations team to coordinate compliance and timely submission of Accounts Receivables to our Clients. Duties & Responsibilities · Prepare monthly requisitions to Clients. Review and ensure all backup documentation is correct. Resolve any Client inquiries or discrepancies timely. Submit revised requisitions to Client as needed. Work with Operations and Project Management teams for review/approval prior to submission. · Ensure all Subcontractors are in compliance with the terms and conditions of the Contract (i.e. insurance, billing procedures, labor compliance etc.) · Report, track and post Accounts Receivable in the Financial system on a weekly basis. · Project setup and ongoing maintenance: including project setup in various systems in line with established SOPs, ongoing cost code maintenance, rate table setup and maintenance, SOV changes/updates. · Project cost management including job cost transfers, reclasses and intercompany billings as needed. · Lien waiver collection and issuance for clients and customers. · Assist Operations with the weekly/monthly Forecasting process. Attend forecasting meetings. · Assist with month-end closing procedures. Project research. Ad hoc project related reporting. Assist with other projects/assignments/initiatives as needed Qualifications: · 5-8 Years of related experience. Business administrative or accounting experience preferred. College degree preferred. · Sage300, Timberline/Timberscan, StratuVue experience a plus · Proficiency in Microsoft Office (Word, Excel, Powerpoint), Adobe or Bluebeam a must. · Problem solving skills with the ability to manage multiple tasks and meet deadlines. · Outstanding team player with good interpersonal skills. Excellent customer service a must. Working Conditions: While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Disclaimer: The Above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Airgas is Hiring for an Account Manager in Glendale Account Manager, Manager, Sales Associate, Management, Salesforce, Diversity, Manufacturing, Accounting

Career Group Companies is a national recruiting and advisory firm headquartered in Century City. Since our inception, we have prided ourselves in being the foremost destination for luxury talent placement. We work with the top clients from the fashion, creative, real estate, financial, and hospitality industries and have developed a unique, consultative approach towards finding the best possible talent to fit our client's needs. Career Group is actively seeking an ambitious, driven, and outgoing Account Manager / Recruiter to join our temporary administrative and operations recruiting team. This role is based on-site, Monday-Friday, at our Century City, Los Angeles office. Our ideal candidate has previous experience recruiting and placing freelance administrative talent across all industries, primarily within finance and creative industries. This role is ideal for someone with proven agency recruiting experience looking for a more modern, forward-thinking, and vibrant culture with amazing perks, benefits and unlimited earning potential. What you will be doing: Matchmaking talent to admin freelance job orders and filling short term job placements Acting as a point of contact for our clients on their upcoming and current freelance needs Leading job intake calls; asking insightful questions about the role and the culture Advising clients on how to best manage the search and setting expectations Finalizing fee agreements, contracts, and rates Sourcing active and passive candidates using a variety of recruiting tools and techniques Creating compelling job descriptions and posting accordingly Conducting thorough phone screens, video and in-person interviews Pitching jobs to appropriate candidates and submitting accordingly to clients Coordinating, confirming, and coaching candidates for client interviews Performing candidate outreach, soliciting feedback, and conducting debriefs Presenting, negotiating and closing offers and agreements Completing detailed reference checks and facilitating any other onboarding requirements Ensuring proper compliance, data-entry, payroll and invoicing procedures are met Handling any performance or employee relations matters that arise between the client and candidate throughout the assignment Consistently delivering the best service to our clients Generating candidate and client referrals and leads Keeping informed of new sourcing strategies and monitoring market trends Growing existing accounts; cross-selling our other recruiting divisions Building relationships and bringing in new business What you will need: Bachelor's degree or equivalent 2+years of admin recruiting experience Stability and proven track record of building strong relationships An ability to navigate and manage multiple shifting priorities Advanced proficiency with MS Office Suite, especially Outlook Experience with LinkedIn Recruiter and other search platforms and job boards Experience with Bullhorn or other ATS and CRM databases What you should bring: An outgoing, entrepreneurial, and confident personality An ability to thrive under pressure and develop creative solutions To be trustworthy people person who loves to connect A proven track record of providing the high levels of client service A natural ability to lead and thrives in a fast-paced sales environment To be highly organized, dynamic, and tech savvy A hospitality mindset and superior follow through skills An excellent communicator who is passionate about building meaningful professional relationships A desire to build your career alongside a rapidly growing and motivated team Why you'll love working with us: We provide a beautiful modern newly renovated office space in Century City with incredible views and amenities. You will work alongside our collaborative recruiting teams of established industry leaders and rising stars. Additionally, we offer competitive base compensation and commission plans, outstanding health benefits packages, generous PTO, individualized and ongoing training and mentorships to help you meet your goals, team quarterly outings, community outreach and volunteer opportunities, complimentary breakfast and luncheons, team birthday parties, holiday celebrations, annual sales trips and more. If you love recruiting and want to work with the best companies and top recruiters in LA - we want to hear from you! Please submit your resume in Word or PDF for immediate consideration. www.careergroupcompanies.com You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. California applicants, please view our Privacy Notice here: https://careergroupcompanies.com/california-privacy-notice/ .

No recruiters or unsolicited agency referrals please. *Candidate must reside in the greater Los Angeles/Southern California area* Are you looking for a dynamic laboratory equipment sales position where every day is different? Where you can hit the ground running and make an immediate impact with the largest healthcare providers in your region? Then look no further, you'll be a great fit for CME Corp. CME Corp. is looking to add a talented and highly motivated sales professional to join our growing organization. As a Laboratory Account Manager, you will play a key role in our sales team managing your book of business, developing new business opportunities, and meeting or exceeding sales profitability objectives. You will sell healthcare equipment and related services with a primary focus on laboratory departments, as well as research, phlebotomy, blood bank, and morgue departments. The territory is the Greater Southern California region, and the focus is on the largest and most prestigious healthcare systems within your territory. This role will report to the Vice President of Specialty Sales. Responsibilities: Manage and grow opportunities with existing and new customers for laboratory products through various channels, including networking, cold calling, and attending industry events. Maintain and nurture relationships with existing clients, identify opportunities for upselling and cross-selling, and ensure customer satisfaction. Develop a comprehensive understanding of product features, benefits, and applications and serve as a trusted resource for customers Meet monthly and annual sales/revenue targets Collaborate with internal Account Managers to grow laboratory product sales within accounts Bidding/quoting projects and creating proposals Maintain current and develop new relationships with manufacturer sales representatives Identify and qualify key “Decision Makers” (buying influencers) in all key and target accounts Create value beyond our products and services in a way that differentiates us from the competition Stay current with industry trends Requirements: Bachelor's degree or high school diploma with a minimum of five (5) years of relevant work experience Minimum two (2) years of progressive experience in account management within acute care facilities or similar role Minimum two (2) years of experience in laboratory-focused product sales Excellent communication and interpersonal skills Proficiency in Microsoft Office products and Salesforce CRM Must live in the geographical location of the position Regular daily travel within the geographic territory as business needs require Occasional overnight travel may be required Attend industry trade shows as needed Who you are: Self-motivated and goal-oriented Highly organized and strong attention to detail Effective communication and presentation skills Strong, consistent and competitive work ethic Strong problem-solving skills with solution-oriented focus Customer-centric approach Adaptable to change and ability to work in a fast-paced work environment Compensation and Benefits: Commission based with a weekly draw. The weekly draw amount is dependent upon experience level of applicant This position has unlimited earning potential Company laptop and cell phone Monthly expense allowance Medical, Dental and Vision Vacation and Paid Holidays 401k Retirement Plan Employee Stock Ownership Plan Employer-Paid Life Insurance Voluntary Benefits - Critical Illness, Short & Long Term Disability, Accident, Life, Whole Life, and Pet insurance Tuition Reimbursement Referral Bonus Program Employee Assistance Program About CME: Dedicated to providing quality equipment, logistics, and services to healthcare. CME is the premier source for equipment and turnkey logistics, delivery, and support for the healthcare community. The company helps healthcare facilities nationwide to seamlessly launch, renovate and expand. CME is headquartered in Warwick, RI with branches in Anaheim, CA, and Long Island, NY and over 35+ service centers spanning the nation and offers an expanded product line of more than 2 million+ medical products from more than 2,000 manufacturers. We support our military community, veterans encouraged to apply! CME Corp. is an equal opportunity employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.

Salary: $110,000-$130,000 base + performance bonus + commission Tiello is partnered with a top-performing residential roofing contractor in the Burbank area that's experiencing rapid expansion and is looking to bring on a highly accomplished Sales Manager to lead and elevate their sales division. This is a company with a long-standing reputation for quality workmanship, an integrity-driven culture, and a strong presence across Southern California. They're seeking someone who operates at the highest level-someone who has repeatedly grown teams, elevated performance, and driven significant revenue in the residential roofing space. The Role You'll lead the residential roofing sales team across the LA-Burbank market, owning strategy, performance, process, and accountability. This is a hands-on leadership role focused on scaling people, systems, and revenue. The ideal candidate has coached and grown teams responsible for $20M-$30M+ annually, while consistently increasing close ratios and average ticket sizes. Responsibilities Lead, mentor, and develop a high-performing residential roofing sales team Increase team performance across close rates, average ticket size, and revenue Implement scalable sales processes, KPIs, and systems to support rapid growth Partner closely with ownership on forecasting and long-term strategy Work with marketing and operations to ensure alignment and project excellence Recruit, onboard, and develop new sales reps to expand market coverage What We're Looking For Proven experience leading sales teams in residential roofing or exterior construction Demonstrated success scaling revenue and team performance ($20M+ preferred) Strong coaching and leadership skills Process-driven, metrics-focused, and growth-minded High integrity, clear communication, and a collaborative approach Compensation & Benefits Base salary: $110K-$130K (DOE) Performance bonuses + commission Company vehicle or vehicle allowance Full benefits package Long-term career growth with a highly reputable California contractor Tiello is proud to be an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Please apply directly or send resumes to ****************.

AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves. AmeriPharma's Benefits Full benefits package including medical, dental, vision, life that fits your lifestyle and goals Great pay and general compensation structures Employee assistance program to assist with mental health, legal questions, financial counseling etc. Comprehensive PTO and sick leave options 401k program Plenty of opportunities for growth and advancement Company sponsored outings and team-building events Casual Fridays Job Summary We are seeking an experienced and driven Hospital Sales Manager to lead our growth in TPN (Total Parenteral Nutrition) and IVIG (Intravenous Immunoglobulin) therapies. The ideal candidate will be an energetic, self-motivated, and customer-centric professional with a proven track record of hospital sales success, excellent clinical knowledge, and strong relationship-building skills. This role requires flexibility for regional travel, the ability to engage with hospital decision-makers, and the expertise to drive sales in a highly competitive specialty market. Duties and Responsibilities Business Development & Sales Develop and execute a territory sales strategy to drive TPN and IVIG utilization in hospitals, health systems, and infusion centers. Identify, target, and build strong relationships with Hospitals, physicians , pharmacists, infusion directors, nurses, and procurement teams. Meet and exceed quarterly and annual sales goals, market share targets, and revenue objectives. Account Management Serve as the primary point of contact for assigned hospital accounts. Deliver exceptional customer support and clinical education to ensure long-term loyalty. Maintain deep knowledge of hospital formularies, P&T processes, and reimbursement pathways. Clinical & Market Expertise Demonstrate in-depth knowledge of TPN, IVIG, related therapies, and competitive products. Provide clinical presentations, product training, and in-services to hospital staff. Stay current with industry trends, clinical guidelines, reimbursement changes, and regulatory compliance. Collaboration & Reporting Work closely with marketing, medical affairs, and market access teams to implement strategic initiatives. Track performance using CRM tools, pipeline management, and territory analytics. Provide regular reports on sales activity, forecasts, and competitive intelligence to leadership. Required Qualifications Minimum 3 years of proven sales experience in hospital with existing professional relationship and connections, infusion, specialty pharmacy, or biotech/biologics sales. Prior experience with TPN, IVIG, or specialty biologics is a must. Bachelor's degree in Life Sciences, Business, Pharmacy, or related field. (Advanced degree is a plus.) Demonstrated ability to open hospital accounts, navigate formulary inclusion, and influence P&T committee decisions. Excellent presentation, negotiation, and closing skills. High level of energy, professionalism, and resilience in a fast-paced, competitive market. Willingness to travel 50-70% of the time within assigned territory. Strong customer-first mindset with the ability to deliver solutions that improve patient outcomes. Proficiency with CRM platforms (Salesforce or similar) and Microsoft Google Suite. What We Offer Competitive base salary + uncapped commission Comprehensive benefits package (medical, dental, vision, 401k) Company car allowance / mileage reimbursement Ongoing sales training, product education, and leadership development Career growth opportunities within a rapidly expanding specialty therapy market AmeriPharma's Mission Statement Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care! Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus. EEO Statement The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or based on disability or any other legally protected class.

Who We Are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur, you also need a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small - including Chick-fil-A, Ben & Jerry's, KFC, and Eataly - trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What You'll Do As a Enterprise Customer Success Manager, you'll lead a portfolio of global enterprise accounts, driving real business outcomes through strategic partnership, data-driven insights, and deep product knowledge. You'll act as a trusted advisor, helping our most important customers thrive in the ever-evolving world of online ordering and restaurant tech. Drive Revenue & Retention: Own the full customer lifecycle across a portfolio of large enterprise accounts - focused on retention, expansion, and profitability. Strategic Partnership: Act as a long-term, trusted advisor to our top customers, identifying new opportunities to grow the relationship over time. Industry Expertise: Leverage your knowledge of food & beverage, online delivery, or restaurant-tech to offer credible, relevant insights and solutions. Commercial Impact: Use data, product expertise, and business acumen to drive upsell and cross-sell opportunities with charisma and clarity. Problem Solving: Understand restaurant operations and financials to help solve complex business challenges and deliver tangible value. Customer Advocacy: Track performance metrics, guide product improvements, and serve as a product expert on key sales and strategy calls. Relationship Management: Develop strong, authentic relationships with stakeholders, effectively de-escalate tough issues, and negotiate to positive outcomes. What We're Looking For 5+ years of experience in Customer Success, Enterprise Account Management, or Strategic Consulting. Proven success managing complex, high-value customer relationships at the enterprise level. Strong understanding of restaurant operations, hospitality tech, or food delivery ecosystems. Exceptional communication, stakeholder management, and relationship-building skills. Data-driven mindset with the ability to translate metrics into business impact. Experience navigating product conversations and influencing cross-functional teams. Why Join Us Massive Market Opportunity: Help shape the future of an $80B market that's expected to grow to $500B in the U.S. alone by 2030. High Impact, High Ownership: This is a strategic, customer-facing role where your success directly drives Otter's growth. Real-World Impact: Play a key role in helping restaurants evolve and thrive in an increasingly digital world. Team & Culture: Join a collaborative, fast-paced team that thrives on execution, innovation, and doing what's best for the customer. In-Person Collaboration: We work onsite 5 days a week in our Los Angeles HQ to foster rapid learning, strong communication, and shared wins. What Else You Need to Know This role is based in our Los Angeles office. As a company driven by innovation and continuous change, close collaboration is essential. We're constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That's why all of our office-based teams work onsite, five days a week. Ready to join us as we serve those who serve others?

The Inventory Liquidation Sales Manager is responsible for converting discontinued Ciao Bella Tile inventory into cash through targeted buyer development, cold outreach, and warehouse-based selling in Torrance, CA. The role can be full-time or part-time but must be physically based in the Torrance, CA area, with base salary plus commission tied to results on discontinued inventory. This position focuses on identifying and building a base of bulk and repeat buyers, then driving quick transactions either via phone/email or on-site visits where buyers review lots and make decisions on the spot. E‑commerce support exists but is secondary to direct selling and relationship-building with high-value buyers. Key responsibilities include: Discontinued inventory focus (Ciao Bella) Own liquidation planning and selling for all designated discontinued Ciao Bella Tile inventory, working from lists provided by Operations and Leadership (no responsibility for deciding what is discontinued). Recommend pricing and markdown strategies for discontinued SKUs (by pallet, lot, bundle, or unit) within agreed margin and floor-price guidelines. Buyer development and outreach Research, build, and maintain a targeted list of liquidation buyers: fabricators, installers, builders, outlet stores, jobsite buyers, and secondary-market dealers able to take larger or recurring lots. Proactively cold call and email prospective buyers, schedule appointments, and conduct consistent follow-up to convert prospects into regular liquidation customers. Develop deeper relationships with key buyers by understanding their preferred products, quantities, price points, and buying cycles, then aligning future discontinued lots to those needs. Warehouse-based selling and events Plan and execute warehouse-based selling at the Torrance facility, including “yard-sale” style days, pallet sales, or auction-style events to move concentrated volumes of discontinued inventory quickly. Host buyers on-site, walk them through discontinued lots, negotiate within approved guidelines, and close deals efficiently while ensuring proper paperwork and payment handling. Digital and e‑commerce coordination Collaborate with the existing e‑commerce resource to list select discontinued Ciao Bella Tile lots on appropriate digital platforms, focusing on accuracy and clear value propositions. Use inbound interest from digital channels as a lead source, steering qualified prospects toward larger or repeat-quantity purchases when possible. Reporting and performance tracking Provide weekly or biweekly updates on discontinued inventory sold under the Ciao Bella brand, revenue and margin generated, and pipeline of active opportunities. Track effectiveness of cold outreach, warehouse-based events, and digital leads, and recommend adjustments to maximize sell-through of discontinued SKUs. Qualifications 3+ years in inside sales, account management, or inventory-related roles; experience in tile, flooring, building materials, or distribution strongly preferred. Strong written and verbal English communication skills. Required Skills Proven success in outbound selling, including cold calling, lead generation, and closing B2B deals. Comfortable working on-site in a warehouse environment and interacting directly with buyers during visits and events. Strong organization and follow-through, with the ability to manage a pipeline, maintain structured buyer and deal data, and run consistent follow-up. Clear and professional communicator who can represent the Ciao Bella Tile brand while still moving volume on discontinued product. Self-directed, persistent, and energized by building a book of liquidation business from discontinued inventory. Preferred Skills Experience in the building materials industry. Pay range and compensation package Base salary: Competitive and commensurate with experience in B2B sales and/or inventory-related roles in building materials or similar industries; may be structured appropriately for full-time or part-time employment. Full-time salary range: $50,000 - $70,000 Commission: Sales Commission in addition to base salary. Location: Torrance, CA area - must be regularly on-site at the Torrance warehouse. Reports to: Chief Operating Officer. Lunada Bay Tile is an Equal Opportunity Employer committed to building a diverse workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected status.

What Relocity is Doing Relocity is reimagining the global mobility experience. We enable enterprises to attract, retain, and engage talent globally. Powered by our AI-driven workforce mobility platform, we bring together local experts and insightful content in our native mobile app to deliver an excellent user experience for people on the move. Our core values drive us to focus on our customers, innovation, integrity, and excellence. Relocity serves hundreds of cities in more than 40 markets across the United States, Europe and Asia. Learn more at ***************** What You'll Do… As a Customer Success & Implementation Manager for Relocity's enterprise global mobility SaaS platform, you will own the end-to-end client journey-from onboarding and implementation through account management, renewal, and expansion. You will ensure each customer realizes measurable value from our solutions while driving adoption, engagement, and satisfaction. This is a hands-on, client-facing role requiring strong project management, relationship-building, and problem-solving skills. You'll work closely with cross-functional teams-including Product, Sales, and Engineering-to ensure successful launches, long-term client success, and account growth. (This role has no direct people management responsibilities.) This position reports to the Director, Customer Success & Implementation. How You'll Do it… Client Onboarding & Implementation Lead all aspects of client onboarding and implementation, ensuring 95%+ of projects are delivered on time and within scope. Track and improve Time-to-Value (TTV) and Implementation Completion Rate to accelerate client success. Customer Success & Adoption Develop and execute engagement strategies to achieve 80-90%+ active usage rates and customer health scores above target benchmarks. Proactively monitor accounts to identify risks and provide strategic recommendations to clients. Account Management & Growth Own assigned client accounts and serve as the primary point of contact for enterprise clients. Maintain 95%+ gross renewal rate and 110%+ net revenue retention (NRR) through proactive relationship management. Identify upsell and cross-sell opportunities representing 10-15% of total portfolio ARR annually. Conduct Quarterly Business Reviews (QBRs), presenting adoption metrics, ROI, and growth recommendations. Issue Resolution & Client Advocacy Address and resolve escalations and operational issues with a target of 90%+ closure within SLA and CSAT ≥ 4.5/5. Advocate for client needs internally, collaborating with Product, Engineering, and Support teams. Process & Change Management Contribute to process improvements to enhance operational efficiency, reduce onboarding cycle times (10-15% YOY improvement), and optimize the client experience. Metrics & Reporting Maintain dashboards and reports to track: Net Revenue Retention (NRR) Gross Renewal Rate Time-to-Value (TTV) Implementation Completion Rate Customer Health Score CSAT and NPS Adoption/Usage Rates Issue Resolution Time Use insights to anticipate risk, optimize processes, and improve client outcomes. Cross-Functional Collaboration Partner with Sales, Product, and Engineering to align on client goals, prioritize feedback, and deliver enhancements that drive adoption, satisfaction, and account growth. What Past Experience and Current Skills Will Enable Your Success In This Role? Experience: minimum of 5 years in Customer Success, Implementation, or related client-facing roles within a SaaS environment, managing enterprise or complex accounts. Account Management & Client Relationship Management: Proven ability to manage enterprise accounts, ensuring adoption, satisfaction, renewals, and expansion. Project Management: Ability to lead multiple client implementations simultaneously with on-time, high-quality delivery. Analytical & Problem-Solving Skills: Identify trends, assess risks, and develop actionable solutions to improve client outcomes. Communication & Executive Presence: Strong verbal and written communication skills; comfortable presenting to senior stakeholders. Technical Aptitude: Ability to quickly learn complex technology platforms and explain them clearly to clients. Cross-Functional Collaboration: Track record of working effectively with Sales, Product, and Engineering teams. Adaptability & Initiative: Thrives in a fast-paced environment with a proactive, hands-on approach. Tools: Proficiency with CRM and CS platforms (HubSpot, JIRA, Google Suite). Education: Bachelor's degree in Business Administration, Marketing, or related field; MBA or project management certification (PMP, CSM, CCSM) a plus. These are Nice-to-Haves… Experience managing international enterprise clients or global implementations Background in corporate relocation, mobility, or HR technology Familiarity with high-growth SaaS startups and mid-to-large global organizations Pay Range: 100,000-120,000 plus Bonus How We Support You and Work Life Balance… Competitive Compensation Paid Time Off Paid Parental Leave Remote Workplace Flexible Work Schedules Health, Dental, Vision, LTD Insurance 401(k) Professional Development Opportunities Relocity is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Relocity will only employ those who are legally authorized to work. Any offer of employment is conditioned on the successful completion of a background investigation. #LI-GR1 #LI-Remote

Job DescriptionAt Kixie, we're on a mission to empower sales professionals with a powerful, all-in-one sales engagement platform. Our solution seamlessly integrates with CRMs to streamline workflows, increase efficiency, and drive better results. With features like automated outreach, real-time insights, and robust reporting, Kixie helps sales teams connect, communicate, and close deals faster than ever. Behind our cutting-edge product are the individuals who drive it forward. We pride ourselves on fostering a collaborative, innovative, and supportive environment, where every team member's contribution is an impact to our success! If you're someone who thrives on challenges, finds joy in solving meaningful problems, and seeks to help shape the future of sales engagement - Kixie is the place for you! Currently, we are looking for a Customer Success Manager, to join our team! This position is in-office, not remote, as we're looking for hardworking local candidates who can make the drive to Santa Monica, and want to be working at a buzzing, lively office every day. You'll work closely with customers to ensure they're seeing value, staying engaged, and achieving their goals with our platform. You'll play a key role in driving retention, building strong relationships, and identifying opportunities for growth. This is a great opportunity to develop your career at a fast-growing tech startup while honing valuable customer success skills. We're looking for someone with 1-2 years of experience in a client-facing role who's excited to make a real impact. Responsibilities Build and maintain strong relationships with key customers to drive retention, adoption, and expansion. Identify risks early, create action plans to prevent churn, and lead success reviews centered on measurable ROI. Map product features to customer goals, uncover upsell opportunities, and promote best practices. Deliver impactful onboarding, training, and ongoing enablement to ensure long-term product success. Collaborate cross-functionally with Product, Engineering, and Sales to resolve issues and advocate for customer needs. Use data insights and health metrics to forecast renewals and drive proactive engagement strategies. Requirements Demonstrates a strong work ethic, consistently exceeding expectations and delivering exceptional results. Proven experience in Customer Success Management or relationship management, with a track record of driving customer retention and satisfaction. Maintains patience and a calm demeanor in all interactions, ensuring professional and positive engagement. Technologically savvy, with the ability to quickly master tools such as HubSpot, Pipedrive, Salesforce, and Zoho, even without formal computer science training. Thrives in dynamic environments as a dedicated learner, eager to embrace new challenges and adapt to change. Excels in interpersonal communication, effectively engaging with customers and colleagues via phone, email, or chat to build lasting relationships. Approaches problems with a solutions-oriented mindset, adept at tackling new and complex challenges. Creates positive and memorable customer interactions, contributing to an outstanding customer experience throughout the lifecycle. Applies critical thinking and creativity to navigate challenges, ideally supported by a bachelor's degree Role Schedule: 6am - 2PM PST (Subject to change) Benefits and Perks Comprehensive medical, dental, and vision insurance Unlimited paid time off (PTO), sick leaves, and paid holidays A pet-friendly office so your furry friends can be part of your workday Complimentary parking in our secure garage Opportunities to learn everything there is to know about tech startups and developing your CS skills A collaborative, dynamic, and supportive team environment The range posted above reflects the possible total compensation for this role and may vary based on factors such as experience and skills. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description PIVOT INTERIORS Our organization includes a strategic team of big thinkers and creatives who truly work interdependently. Whether designing projects for our innovative clients, developing multi-pronged marketing strategies, or delivering a preeminent customer experience, we are constantly finding ways to underscore our promise to partner with our clients to make inspiring spaces that unlock their people's greatest potential. The pace is fast, and the learning is constant…but as part of a team this driven, the possibilities are endless. Your Role at Pivot Pivot creates workplace environments to enable people to do their best work and as Customer Success Manager, you will be responsible for the successful outcome of these projects. You will act as the primary point of contact for the customer, guiding final selections and maintaining project schedules, and ensuring the best outcome. You will liaise with your internal project team members to ensure that all deliverables and deadlines are met. You will act as an advocate for the customer, communicating feedback and status updates to the internal team and leadership. In Addition, You Will Foster and manage strong relationships with clients. Execute successful handoff from Business Developer and work with the project team to define the scope for assigned projects, plan required resources, and schedule, and manage project execution and project close-out including punch items. Confirm project pricing including discounting and margins, leveraging all budget quoting tools and platforms. Perform special analysis and/or planning (site verification, phasing of product for order entry, request installation quotes, etc.). Responsible for accurate specifications; fabrics, finishes, and discounting (within margin guidelines), on all final proposals submitted to clients. Communicate to the project team (internal and external partners) the final schedule (including lead times), scope of services, and project description to ensure clarity and understanding for excellent project execution. Communicate and sell design, installation, project management, and other services as appropriate. Execute project management, following standard project management processes and guidelines. Work with Sales Operations Director to determine when additional Project Management department assistance is needed and scope of additional support. Represent Pivot Interiors at client project/construction meetings with the contractor, client, and building management parties. Facilitate changes to the scope of work and obtain approved change orders as needed. Assess risk with site evaluation, project design, and scope of work, and make appropriate recommendations to mitigate risks. Ensure that installation work is executed in compliance with the contracted scope of services. Confer with project personnel to provide technical advice and resolve problems. Obtain acceptance from client representative upon completion of project. Ensure swift resolution of punch-list and outstanding items. Work with accounting department to provide prompt and courteous follow-up and investigation of delinquent accounts as necessary. Transition newly acquired clients to Account Manager/Day 2 Services as appropriate. Maintain a current working knowledge of industry trends, market conditions and related products, applications, and design concepts. Consistently devote time to personal and professional development. Perform other duties as assigned. We're Excited About You If You Have A bachelor's degree (B. A.) from a four-year college or university, architectural or interior design school. Three to five years of related experience and/or training (such as project administration or project management or interior design) Effective communicator/influence with attention to detail and the ability to manage multiple projects. Strategic thinker with quality and depth of decision-making. Performance-driven professional with strong technical skills. Proficiency with various CRM and Project Management software tools. Proficiency in Microsoft Office Suite, Word, Excel (good, better, best scenarios), and PowerPoint (Finish approval documents). Ability to uphold the importance of being customer focused, always acting with customers in mind and dedicated to meeting the customer's expectations, adjusting the strategy as needed. Ability to build and sustain productive working relationships and networks across verse people and departments. Proficiency in a variety of Project Management concepts, practices, and procedures. Ability to rely on experience and judgment to manage competing priorities and independently plan and accomplish goals. Demonstrated integrity and trust by acting ethically and gaining the trust and respect of others. Excellent communication, - writes, speaks, and presents information accurately, concisely, and compelling across communication settings and to a variety of audiences. Must possess a valid driver's license and a good driving record. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Has experience working knowledge with furniture systems and electrical/cabling issues essential. General understanding of building systems and building codes essential. Previous project-related supervisory experience is required. Demonstrated ability to logistically plan all phases of the project cycle essential. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to read and analyze architectural drawings and blueprints. Ability to write reports, and business correspondence (such as proposals, quotations, and letters), in English. Ability to effectively present information, written and verbal, in English, and respond to questions from groups of managers, clients, vendors, and the public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply the algebraic and geometric concepts involved in project design desirable. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. CERTIFICATES, LICENSES, REGISTRATIONS, IMMUNIZATION RECORDS Healthcare clients may require documentation or other proof of COVID-19 vaccination, including proof of booster (original monovalent booster and/or updated bivalent booster). PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, concentrate intensely; talk and hear. The employee frequently is required to stand, walk; and use hands to finger, handle, or feel, and operate a computer keyboard, mouse, and telephone keypad. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds with assistance and/or equipment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, outside weather conditions, and the risk of electrical shock if working at the client's site. The noise level in the work environment is usually moderate. * Equal Opportunity Employer- Minorities/Females/Veterans/Individuals with disabilities/Sexual Orientation/Gender Identity .

Job Description The Enterprise Customer Success Manager (CSM) is responsible for onboarding new customers, driving upsell growth, and mitigating churn. The CSM will ensure customer success by delivering value, building processes, and fostering strong relationships. The role includes working as a Subject Matter Expert (SME) for partner integrations and managing a Customer Success Associate (CSA) to achieve team goals. The Day-to-Day Responsibilities: Customer Success Leadership Own the post-sales customer journey, including onboarding, engagement, and growth. Ensure seamless transitions from sales to implementation, turning new customers into trained and successful users quickly. Act as the primary point of contact for customers, delivering both good and bad news professionally. Advocate for the company and the customer, balancing their respective goals and needs. Team Management Manage and mentor the assigned CSA, Seth, to ensure team success in onboarding and account management. Drive team performance in minimizing churn and maximizing upsell opportunities. Escalate challenges and provide regular updates with the technical team, ensuring alignment and resolution of complex issues. Process Development and Execution Build and implement processes around Quarterly Business Reviews (QBRs) and customer onboarding. Create scalable frameworks for measuring and improving customer success metrics. Collaborate with Product and Marketing teams to gather feedback and develop case studies. Revenue and Retention Accountability Drive upsell growth both directly and through team efforts. Minimize churn by proactively addressing risks and delivering consistent value. Contribute to organizational revenue attainment by meeting or exceeding targets. Collaboration and SME Role Work cross-functionally with Product, Sales, and Marketing teams to enhance customer experiences and integrations. Serve as the SME for partner integrations, ensuring smooth and effective collaborations. Maintain a feedback loop to provide insights into customer needs and opportunities for product improvement. Ownership of Goals and Priorities Own your calendar: Focus on high-impact activities and effective time management. Prioritize tasks that align with goals for customer success, upsells, and churn reduction. Balance hands-on execution with leadership responsibilities by delegating effectively. A Little Bit About Us Zuum is a rapidly growing, tech startup which is transforming the $1.2 trillion logistics industry. We connect enterprise shippers to carriers on an automated platform. To better understand what we are about, please check out our website Zuum Transportation and our Career Page. Powered by JazzHR I1lXR6gehg