Customer Success Manager Jobs in Oak Grove, OR

Are you ready to unlock your potential and embark on an empowering journey with a company that celebrates the entrepreneurial spirit and embraces a growth mindset? We are thrilled to be adding a Client Manager to our team in Salem OR. Join us and contribute your skills to a dynamic and forward-thinking organization! About Us: Selectemp is an award-winning staffing service dedicated to helping talented individuals across the state of Oregon find rewarding work with attractive companies. Selectemp is a part of the TalentLaunch network - fearless innovators who leverage expertise and creativity to bring new ideas to our family of brands. TalentLaunch is a network of problem solvers who never give up and strive to make things happen quickly and efficiently. We build relationships and help others by making valuable business connections. It's our purpose to help staffing and recruitment companies grow proactively. TalentLaunch and Selectemp are ready to help you reach new heights! Learn more about Selectemp by visiting selectemp.jobs Learn more about TalentLaunch by visiting mytalentlaunch.com The salary range for this position is between $49,200-$67,000, depending on location, relevant skills, and years of experience. This position is also eligible for a sales commission incentive plan. Position Overview - Client Manager The Client Manager is responsible for managing and growing relationships with existing clients. The Client Manager will serve as the main point of contact for clients, ensuring excellent customer service and maintaining high levels of client satisfaction. The Client Manager will also be responsible for identifying opportunities to expand business with existing clients Key Responsibilities: Builds and maintains strong relationships with existing clients, serving as the main point of contact for all client-related inquiries and requests. Identifies and pursues opportunities to expand business with existing clients by upselling and cross-selling additional services. Proactively engages with clients to identify potential issues, address concerns, and ensure high levels of client satisfaction. Collaborates with internal teams, including recruitment, operations, and finance, to ensure smooth service delivery and timely resolution of client-related issues. Prepares and delivers presentations, proposals, and contracts to clients. Monitors and reports on client performance, including key performance indicators (KPIs) and metrics, and takes corrective action as needed. Prepares and presents candidate profiles to hiring managers for review. Provides ongoing support and guidance to clients, including regular check-ins and status updates. Stays up-to-date with market trends and competitor activities to identify new business opportunities and stay ahead of industry changes. Prepares and presents regular reports to management on client activities, sales performance, and market trends. Conducts safety inspections and walkthroughs regularly, reporting violations to the TalentLaunch Safety Consultant Provides ongoing support to the candidate once placed, including addressing talent performance issues, payroll, workers compensation and unemployment. Supports the Workers Compensation Claims process. Other duties as assigned. Minimum Qualifications: High School Diploma or equivalent Three (3) years or more experience of proven account management success in a consultative and professional services environment. Valid drivers license and reliable transportation Excellent verbal and written communication skills and ability to speak clearly and persuasively in both positive and negative situations. Ability to prioritize and plan work activities, strong time management skills, and developing realistic action plans. Proven ability to work effectively with personnel at all levels of an organization, including c-suite level executives. Ability to work independently and within a team environment. Drive to succeed revenue and gross margin production goals. Proven success at working well in teams and independently. Preferred Qualifications: Degree in business or other related field Previous experience selling and/or recruiting in the staffing industry Google Suite experience Familiarity with applicant tracking systems (ATS), Customer Relationship Management (CRM) systems, and other HR software. Physical Requirements: Must be able to remain in a stationary position for extended periods of time. The person in this position needs to move about both inside an office and at other locations where meetings may be conducted. Frequently operates a computer for extended periods of time. Frequently communicates with others over the phone, video and in person; must be able to exchange accurate information in these situations. Willingness to travel as needed to meet with clients and attend industry events. Benefits Competitive compensation package based on geography and experience Opportunities for continuous learning and career development Network wide engagement and recognition opportunities Full array of health benefits including dental, vision, and much more! Eligibility for a 401(k) account + employer match Refuel & Relaunch - Flexible paid time off policy TalentLaunch and our family of brands are actively working towards fostering a more inclusive and diverse workforce. We recognize the value of diverse perspectives and are committed to creating an environment where everyone is welcomed. We encourage candidates from all backgrounds to apply and contribute to our ongoing journey of building a workplace that embraces diversity. Apply now to be a part of TalentLaunch and contribute to our commitment to inclusivity. How to Apply: If you are ready to take your career to the next level and be a part of a dynamic team, we invite you to submit your application now by clicking on the link! Please include a resume outlining your current and previous work experience. Join us in making an impact and unlocking the potential around us! TalentLaunch and Selectemp are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our client is a leading fuel distributor in the United States, delivering high-quality petroleum products and solutions to a diverse range of customers. With a history of innovation and customer focus, they operate one of the largest fuel distribution networks in the country. They are seeking a dynamic and results-oriented Area Sales Manager to join their team. As the Area Sales Manager, you will manage and grow relationships with current and prospective customers within your assigned territory. You will focus on driving sales, identifying new opportunities, and delivering tailored fuel solutions to meet client needs. This role is pivotal to ensuring the client maintains its reputation as a trusted partner while achieving regional sales objectives. ***MUST LIVE NEAR PORTLAND. OR!!!*** Requirements: 2+ years selling Oil/Fuel selling oil & gas to retailers or distributors within the fuels/lubricants Industry Bachelor's Degree MUST be located in Portland,OR or the surrounding area Benefits: Base + Uncapped Commission Year 1 OTE: $182k+ Bonus opportunities Full health benefits, 401k, commuter benefits, educational reimbursement Please email your resume to ******************************* if you meet these requirements and we can chat further!

The Opportunity: Fujitsu General America, Inc. (FGAI) has an exciting Area Sales Manager (ASM) opportunity in the rapidly growing HVAC industry, to be based in the Pacific Northwest region of the U.S. (Oregon, Washington). In this role, the ASM will be responsible for working day-to-day with distributors and contractors on all facets of Fujitsu business segments with the primary goal of developing the strongest distribution network possible. What You'll Do Every Day: Execute Fujitsu product strategies and current programs Plan product placement and sales execution effectively building brand in the market. Evaluate opportunities and provide first level leadership to regional independent reps. Continuous market analysis, strategizing against competitor products and programs Provide presentations and sales training to current and new customers. Develop relationships with distributor principals and sales leadership. Implement strategies with distributor principals to maximize support and sales results. Provide timely follow-up and problem resolution to distributor issues. The Ideal Candidate: 4+ Years of HVAC Sales (Distributor / Manufacturer / Contractor) Ductless competitive brand experience a plus Proficient in Microsoft Office Suite Well organized and excellent time management skills; self-motivated Strong negotiation, presentation, and soft skills Ability to provide sales forecasting Ability to consistently meet or exceed quotas Exposure to marketing and Product Management Technical training experience preferred What We Offer: Work for a large successful global organization that is considered an innovative leader in HVAC Casual Work Environment Comprehensive health and dental plan, life, and disability insurance 401(k) program with company match Paid Time Off and Holidays Salary commensurate with experience FGAI is an equal opportunity employer to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career As a member of our sales leadership team, you will build and drive regional major account sales teams to exceed company objectives while growing your region according to plan. You'll be responsible for building a high-performance sales culture that delivers results in bookings, sales development, and forecast accuracy while simultaneously mentoring and developing your team members to accomplish individual and organizational goals. It will be required that you track sales activity, provide sales projects, and create and analyze metrics. A challenge inspires you, rather than intimidates you, and you aren't afraid of setting accelerated goals to drive you to succeed. More than that, you are motivated by empowering our clients to meet their cybersecurity needs and you are driven with an encompassing passion for solutions selling. You're not afraid of addressing the critical challenges they are facing within digital transactions - and really, you thrive on the pressure. Your Impact Responsible for building and developing a team of quota carrying and lead generation sales professionals Own and drive revenue outcomes within the assigned region, territories, and/or district, exceeding personal and team sales quotas and goals Review weekly forecast and business outcomes with representatives and sales leaders Coach, develop, and mentor representatives to success in all aspects of the sales cycle - lead generation, qualification, forecasting, and closing opportunities, while using our channel/partner network Build sales analysis for insight into weekly, monthly and quarterly execution and strategies Attend weekly regional forecast and management calls to provide Inside Sales perspective Work closely with other District Sales Managers on crafting business strategy to accomplish company goals Required to stay knowledgeable and up-to-date on product roadmap, industry changes, and competitive landscapes Qualifications Your Experience Sales experience and management experience - preferably experience handling both quotas carrying and lead generation inside sales teams Enterprise sales experience required - networking or network security industries strongly preferred Experience with channel and partner sales models Consistently achieved sales goals through your leadership and personal goals Able to learn new technology quickly, as well as adapt to changing needs Hired, developed and retained successful sales talent Deep understanding of enterprise sales methodology that you can translate and coach others in Built strong cross-functional relationships across clients, partners, and internal teams Previous practice in Salesforce.com 25% quarterly travel within region Additional Information The Team Our sales team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security. As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Palo Alto Networks that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $322000 - $443500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position. Motor-Vehicle Requirement This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver's license.

Account Manager Job Description The Account Manager is responsible for developing long-term customer relationships and maximizing account penetration and customer retention with contractor and consulting engineer accounts. Promotes CMS products and services by providing technical solutions to the customer's business and operational needs as well as demonstrating applicable technical knowledge. Seeks to expand the depth of offerings within each account. Participates as a member of account team on key and target customers and projects. Location: Portland, OR. The company culture values honesty, integrity, dedication, resourcefulness, independence, and taking ownership. CMS is an equal opportunity/affirmative action employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law. Job responsibilities include (but are not limited to) the following: • Identifies potential opportunities with existing and new customers. • Collects project data and compares to CMS's capabilities. • Develops relationships with multiple buying influences in the customer's organization, including project managers, project engineers, construction, purchasing, and accounts payable. • Builds partnering relationships with contractors and consultants responsible for the decision making process to drive the sales of CMS offerings. Actively listens, probes and identifies concerns. • Determines project needs, constraints, and responsibilities to meet customer's HVAC system design and installation requirements. • Develops, evaluates, and discusses possible solutions with customer. • Responsible for project take-off, selection, and pricing of equipment and services. • Develops project fulfillment schedule. Responsible for ordering, tracking, customer follow-up, and management of project. • Responsible for the preparation and review of the proposal. Determines price and selling strategy. • Reviews and compares contract terms and conditions with CMS contract standards. • Presents the proposal and negotiates price, terms, and conditions with customer. • Determines customer needs, develops and executes an account specific business plan. • Assists in the development of CMS sales and marketing plans and strategies. Aids in the implementation of these strategies and action plans. Provides total account business activity reports and annual forecasts. • Coordinates with consulting engineers in writing project specifications. • Authorizes replacement, credit, or refund as necessary to facilitate the refund/exchange process including negotiation of back charges and customer disputes. • Positively and credibly influences system design and construction with contractors and consultants. Frequently creates competitive, high quality and timely estimates, bids, proposals, and cost/benefit analysis. Effectively writes, presents and communicates bids. Negotiates value, addresses resistance when demonstrated and closes the sale. • Assists customers in answering technical questions on HVAC systems, CMS products, system application alternatives, installation, operation, maintenance, and problem resolution. • Flexibility to work outside normal work hours, as required. • Maintains memberships with ASHRAE, USGBC and other industry organizations. Actively attends meetings. Education & Experience Requirements: Bachelor's degree in engineering from four-year college or university; or equivalent combination of education and experience. Familiarity with HVAC systems and temperature control equipment preferred. The Account Manager works in a typical office environment with occasional visits to project sites, which includes outdoor work and work in mechanical/equipment rooms. Account Managers must have exceptional written and verbal communications skills. Candidate must demonstrate the ability and willingness to communicate in a clear, concise, and diplomatic manner. Outstanding attention to detail and excellent organizational skills are critical, as are honesty and the ability to develop and maintain deep customer relationships based on trust. Candidate must be passionate about helping our customers to be successful, and must continually strive to improve their understanding of our customers in order to provide first-class customer service. 100% commission position/eligible for draw.

Territory: Portland North, OR - Psychiatry Target city for territory is Portland - will consider candidates who live within 40 miles of territory boundaries with access to a major airport. Territory boundaries include: North Portland, Astoria, Westport and Eatonville. SUMMARY: Are you a results-driven biopharmaceutical sales professional looking to be part of an organization that values being a curious, adaptable and accountable? Lundbeck is a global biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases. Lundbeck employees are inspired and driven by our purpose to advance brain health and transform lives. Join us on our journey of growth! As a Psychiatry Account Manager, you lead the promotion of our psychiatry portfolio, executing sales and marketing strategies with comprehensive clinical knowledge to drive sales performance. Our Account Managers are adept at executing against the toughest commercialization challenges in today's rapidly changing environment and must demonstrate strong capability in the following areas: ESSENTIAL FUNCTIONS: Business Planning & Account Leadership - Ability to use digital tools and apply data-based insights to create opportunities, develop strategy & tactics, allocate resources to enhance sales execution, monitor progress and adjust direction to maximize sales performance. Selling - Deliver messages in a clear and compelling way to customers, effectively probe customer needs to handle objections, and close every call with a commitment to action to drive changes in behavior. Customer Development - Build and maintain productive internal and external relationships based on customer needs and organizational goals, incorporating “total office” account management. Local Market & Therapeutic Area Expertise - Gather and validate key trends and dynamics in the market, map account linkages, and apply comprehensive therapeutic knowledge to uncover and prioritize unique opportunities. Reimbursement - Consistently demonstrate the ability to stay informed on reimbursement dynamics, anticipate and effectively address payer access issues (IDNs, Medicare, Medicaid, Commercial) using Lundbeck resources. Pharmaceutical Environment/Compliance - Ability to apply knowledge of pharmaceutical and regulatory environment, including accountability and adherence to Lundbeck policies and procedures and FDA regulations regarding the promotion of pharmaceutical and medical products. REQUIRED EDUCATION, EXPERIENCE and SKILLS: Bachelor of Arts or Bachelor of Sciences degree from an accredited college or university 2+ years pharmaceutical, biopharmaceutical, biologics, medical device sales or related healthcare sales experience Must demonstrate the intellectual capacity to score highly on disease and product training exams, including being certified on product knowledge annually Self-starter, with a strong work ethic and outstanding communication skills Must be computer literate with proficiency in Microsoft Office software Must live within 40 miles of territory boundaries Driving is an essential duty of this job; must have a valid driver's license with a safe driving record that meets company requirements Meeting and complying with reasonable industry-standard credentialing requirements of healthcare providers / customer facilities is required for continued employment with Lundbeck PREFERRED EDUCATION, EXPERIENCE AND SKILLS: Previous experience within a specialty product sales force. Prior experience promoting and detailing products specific to CNS/neuroscience including: depression, schizophrenia and bipolar disorder Documented successful sales performance Ownership and accountability for the development and execution of fully integrated account plans Strong analytical background, and experience using sales data reporting tools to identify trends Experience in product launches Previous experience working with alliance partners (i.e., co-promotions) Strong leadership through participation in committees, job rotations, panels and related activities TRAVEL: Willingness/Ability to travel up to 30% - 40% domestically to (a) regularly meet/interact with customer base and internal personnel within assigned territory; and (b) typically attend 4-8 internal/external conferences and meetings spanning locations within the United States. Travel must be able to be completed in a timely manner. The range displayed is a national range, and if selected for this role, may vary based on various factors such as the candidate's geographical location, qualifications, skills, competencies and proficiency for the role. Salary Pay Range: $117,000 - $137,000 and eligibility for a sales incentive target of $37,500. Benefits for this position include flexible paid time off (PTO), health benefits to include Medical, Dental and Vision, company match 401k and company car. Additional benefits information can be found on our career site. Applications accepted on an ongoing basis. Why Lundbeck Lundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on the U.S. career site. Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the U.S. career site. Lundbeck is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in E-Verify.

American Fidelity Assurance is now looking for an Account Manager in your area. Our salaried, career Account Managers are responsible for selling worksite insurance products and services in a defined sales territory with an existing customer base of the teaching community. You will build strong, long-term relationships with businesses and develop specific, needs-based recommendations for their employees, highlighting the benefits of American Fidelity's insurance portfolio. We Offer · Company car with gas card · Paid travel expenses (company credit card) · Base salary + uncapped commission + additional bonus potential · International Sales Award Trips · First year income potential between $80,000 to $120,000 · Consistent six figure income opportunity within 3-5 years · 401k with company match · Defined Territory · Multiple Sales Career path options · Consistent, standardized training designed for new Account Managers · Comprehensive benefit package including multiple medical, dental, vision and supplemental insurance plans Primary Responsibilities · Focus on growing and maintaining existing Business to Business accounts by one-on-one sales of worksite insurance products and services to the educational community · Consult with current customers to provide value and meet financial needs · Build strong relationships with customers and association executives · Develop customized needs based employee benefit packages through annual benefit enrollments and group presentations

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. THE POSITION: ONCOLOGY VACANCY ACCOUNT MANAGER Our Client This is a unique role and represents a great opportunity to advance your oncology experience. We are seeking a Vacancy Account Manager with oncology experience who will be assigned a small home territory and will also be deployed to cover vacant territories as assigned. This is a dynamic and challenging role, and the incumbent must have the willingness and ability to travel extensively, which at times will be extensive and overnight. This role is crucial for ensuring that healthcare providers are informed and educated about the client's oncology products. Would you like more information on any specific aspect of this role? Here's a detailed job description: A top 20 pharmaceutical company with a core focus on Oncology and a strong pipeline looking to redefine expectations in cancer care. The focus is fueled by personal passion to give our customers and our patients more. More of ourselves, more to fight for and more moments that matter! This position is a versatile sales representative who will cover vacant territories for a top 20 Pharmaceutical company. Oncology is a core area of intensive focus and while much progress has been made in the past few years, more can be done to REDEFINE EXPECTATIONS in cancer care. As we look to redefine expectations in Oncology, we need experienced, entrepreneurial-minded representatives to help us on this journey. These partners include Marketing, Medical Affairs, Market Access and Commercial Operations. Ideal candidates will have a deep knowledge of NCCN guidelines, Pathways, GPOs and Payers. Essential Duties And Responsibilities Our employees are tasked with delivering excellent business results. These results are achieved by: Travel and Client Visits: Travel up to 90% of the time to various oncology centers, hospitals, and clinics to manage and fill sales vacancies. Sales and Relationship Management: Develop and maintain strong relationships with healthcare providers, administrators, and HR departments to understand their needs and promote oncology products. Product Promotion: Educate healthcare professionals about oncology products, their benefits, and usage to drive sales. Compliance and Documentation: Ensure all sales activities comply with healthcare regulations and maintain accurate records. Work cross functionally to maximize brand availability and exposure within key accounts Work collaboratively with cross-functional team and Sales Leaders to ensure successful launch and/or ongoing promotion of branded products Expectations Of The Job Experience in Oncology Sales: Prior experience in oncology or pharmaceutical sales is highly preferred. Travel Flexibility: Willingness and ability to travel extensively, often on short notice and overnight. Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with clients and team members. Sales Acumen: Proven ability to meet and exceed sales targets. Organizational Skills: Ability to manage multiple tasks and priorities simultaneously. Knowledge of Healthcare Regulations: Understanding of relevant healthcare laws and regulations, particularly those related to oncology. Sound knowledge of: GPOs, NCCN Guidelines, the Payer landscape and clinical pathways - CG1 Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: 4-year BA/BS degree from an accredited institution Minimum of 1-3 years of Oncology experience Ability to travel domestically as necessary, including overnight and/or weekend travel. The amount will depend on the specific territory assignment. Product marketing, specialty pharmacy, payer and state society experience a plus Strong organizational skills to maintain a high level of productivity, innovation and priority-setting to complete assignments on-time and on-budget Proven ability to think strategically and work with a high level of integrity, accuracy, and attention to detail. Excellent oral and written communication skills for effectively interfacing with all levels of management and departments within the company. Valid Driver's License - Must be able to drive or operate a vehicle - driving is an essential function of this role. Additional Information OUR CULTURAL BELIEFS Patient Minded I act with the patient's best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and hold myself accountable. Embrace Diversity I create an environment of awareness and respect. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA's inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one's identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at *****************************. Follow us on LinkedIn | Twitter

Do you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys working in an innovative and vibrant workplace? Then TransPerfect is for you! So you like what you hear but haven't worked in ‘language' before? That is not a problem, TransPerfect is far from “just a translation agency”. Our services portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes. That's enough about us - what about you? We look for and appreciate anyone who is willing to roll up their sleeves and get stuck in! We offer a fast growth path and provide full training around our services, technology solutions and workflows. Therefore the key skills we are looking for are solid communication and relationship building abilities, keeping a cool head if situations get a bit stressful and really owning your role, taking responsibility for your clients and their business success. If this sounds like you, we would love to hear from you! We have 90 offices worldwide but this particular opportunity is based in our Portland office. We offer career development and an attractive bonus plan and social events are organized frequently. What You Will Be Doing Position Summary: The position of the Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients Description: Develop prospective clients through several strategies including internet research, trade show lists, referrals, various professional directories and personal investigation Foster and close new clients through referrals, cold calling, networking, and other means (tradeshows, regional organizations, etc.) Responsible for growing new business from existing clients, including working closely with senior leadership to expand current relationships and upsell the TransPerfect portfolio. Creatively problem solve to improve current new business development strategy Negotiate rates and deadlines with prospective and current clients Educate prospective and existing clients regarding the translation process, including TransPerfect's rates, justification for turnaround time, and competitors' information Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service Understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data Perform other special projects or duties when required Required Skills: Excellent written and verbal English communication skills Minimum Bachelor's degree or equivalent Excellent problem solving and analytical skills Strong interpersonal skills Effective time management Why TransPerfect: For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients. We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born. TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law

Job Title: Area Sales/Account Manager Fuel (Western Oregon, Portland/Medford) Direct Hire Opportunity No Sponsorship Remote in Western Oregon, Portland/Medford, 50-75% Travel Looking for an Area Sales Manager for Oregon. The ideal candidate will possess strong business acumen, excellent communication and relationship-building skills, and a passion for growth. This position is responsible for growing the customer base and identifying new markets for growth in by finding leads, negotiating deals, running economic models, developing proposals, and presenting and closing deals within financial metrics and targets. REQUIREMENTS: Bachelor's degree or equivalent work experience. 5-8 years of sales experience, with at least 1 year of account management preferred. 3+ years in the petroleum industry Proficient in Microsoft Office (Word, Excel, Outlook) and strong communication skills. Experience creating economic/sales modeling forecasts of customer anticipated volume/margin utilizing (Volume, Leverage, Coverage, EBITDA, IRR, and Client). Experience creating and presenting proposal offers for prospective accounts. Experience establishing relationships with new business opportunities in existing and target growth markets. Experience utilizing technology platforms: Salesforce, Right Angle, Concur, etc. Experience preparing annual budget and growth requirements for assigned territory and reporting sales activity, and key performance metrics frequently. Experience in the petroleum industry. Ability to travel 50-75%, including overnight travel. RESPONSIBILITIES: Sales Strategy and Execution: Develop and implement a sales plan tailored for prospects using a "good, better, best " strategy. Leverage sales materials and presentation templates to guide sales discussions. Identify prospects' needs and offer solutions that align with the company's financial goals. Create economic models for potential customers using metrics like EBITDA, IRR, Client, Volume, and Coverage. Account Management and Customer Relations : Manage a portfolio of fuel stations, ensuring high operational standards and customer satisfaction. Build and nurture relationships with existing and potential customers, particularly dealers and key decision-makers. Serve as a business advisor, effectively communicating the value of the company's products and services. Advocate for customers, resolving their concerns by collaborating with relevant departments. Business Development and Market Expansion: Identify and pursue new business opportunities in existing and growth markets. Prepare and manage annual budgets and growth plans for assigned territories. Attend industry tradeshows and conferences to grow business opportunities and stay current with industry trends. Operational and Compliance Responsibilities: Ensure compliance with brand standards, loyalty programs, and marketing campaigns. Oversee the transition of new accounts to the Area Account Manager for onboarding. Collaborate with internal teams to develop and present professional proposals. Manage customer financials and credit applications using Salesforce.

WE ARE HIRING IMMEDIATELY! T5 Acquisitions is an expanding direct marketing firm and we are looking to add to our highly motivated and driven team! Our ideal candidate is a competitive, goal-oriented person with an entrepreneurial mindset and student mentality. We are dedicated to growing our team and business alike, and our unique style of face-to-face marketing has helped us exceed not only our goals but those of our clients as well! The next entry-level Sales Account Manager will join our team and learn about our clients, how we go to market, and our business strategies. We represent national accounts in partnered retail locations to dramatically increase sales and brand awareness. We provide the most up-to-date promotions to each customer to help grow our client's consumer base daily. The main focuses are new customer acquisition, brand management, and personnel development. Here at T5 Acquisitions, we provide hands-on training and professional development. There is a lot of opportunity for promotion and we promote 100% on merit and performance - not seniority. If you are looking for growth and upward mobility in a company, APPLY TODAY!! This position does not include cold calling, door to door, or working remotely. Entry Level Sales Account Manager Responsibilities: Communicates effectively with team members and upper-level management Assists in daily customer acquisitions and increasing client sales Can build lasting relationships with customers Provide each person with up-to-date information that is most relevant for that individual Track team and personal sales goals Entry Level Sales Account Manager Qualifications: 1-2 years of customer support experience 1-2 years of marketing or sales experience Leadership and student mentality Self-motivate and self-manage at a high level This is an entry-level position, so experience in sales or customer service is strongly preferred but not required. All Sales Trainees go through hands-on training with our leadership core. Our office is Located in Vancouver, WA

Western States Fire Protection (WSFP) and its subsidiaries are more than a company. We are a family of unique individuals committed to our purpose, our values, and each other. And we believe in making our own luck, creating our own opportunities. WSFP accomplishes this by constantly innovating, finding ways to create new value and seizing new opportunities. Protecting lives and property since 1985, WSFP and its subsidiaries specialize in Life Safety Systems. Our values are simple: integrity, quality, safety, professionalism, commitment. What we offer: Health, Life, Dental and Vision Insurance Employee Assistant Program Flex Spending (FSA) (Cafeteria Plan) and HSA 401(k) Plan - Matching up to 3% Employee Stock Purchase Plan Profit Sharing Plan Paid Time Off (PTO), Parental Leave, Paid Pregnancy Medical Leave Paid Holidays Tuition Reimbursement Annual Discretionary Bonus Employer Paid Life Insurance Gym membership reimbursement Inspections Account Manager The Inspections Account Manager is responsible for the overall success of customer relationships and completion of work. Initiating and conducting the job functions as required while providing excellent customer service to both internal and external customers. He/she will assist customers in a fast-paced environment with scheduling, reporting, pricing, coordination and completion of inspection work. Job Responsibilities Work with new and existing customers to maintain excellent customer satisfaction. Complete the setup/booking, scheduling, invoicing and collections of inspection jobs Assist in maintaining and updating department's Master Account Sheet Work with Customers and Inner Office Staff to keep projects moving forward Constant communication via phone and email with customers and technicians Coordination/renewal of inspection contracts with customer Review proposals/contracts to verify correct scope, hours, price, and profit Coordination of schedule. Manage job billings and collections as required Submit reports to AHJ's and cities as required per customer Arrange and maintain various types of records including job files Complete special projects as required Be part of the office pool to answer light phones up to 2 hours/day, 2-3 days/week Accomplish responsibilities as required using business software as approved by WSFP Offer suggestions and solutions on improving efficiency of general office procedures Build bridges with customers to improve retention and open new doors Assisting Inspections Manager and Sales Account Manager as needed Other duties as assigned by department manager Job Qualifications Excellent communication skills required, both verbal and written Basic accounting, and 2 years' account management experience required Scheduling experience required Fire protection industry experience a plus (knowledge of Sprinkler, Backflow, Alarm, Extinguisher) Excellent computer skills with working knowledge of business software applications Possess effective and good communication skills, both written and verbal, is vital Able to function and thrive in a fast-paced environment Critical thinking and problem-solving capabilities a plus Puts forth a courteous, friendly, helpful attitude Willing to pass a post-offer drug screen test and background check All qualified applicants with Western States Fire Protection Company will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin or status as a qualified individual with a disability or protected veteran. VEVRAA Federal Contractor

Are you passionate about maintaining and growing CloudHealth customer relationships? Arrow is looking for a Customer Success Manager who will grow the CloudHealth offerings within our existing customers with our partners. The primary focus of our CSM is to drive positive results for Arrow in three critical areas: Growing established CloudHealth customers, Developing CloudHealth Strategic Customer Success Business plans and leveraging Partners for Engagement Learn more about our Enterprise Computing Solution (ECS) business at Arrow Electronics (Enterprise Computing Solutions | Arrow ECS NA.) **What you'll be doing** Growing and Owning Established CloudHealth Strategic Customer Business and Relationships + Proactively calling and engaging with established customers to grow sales and renewals for assigned accounts. + Builds new strategic customer relationships and close new business in strategic accounts in alignment with Arrow Partners. + Sell new CloudHealth solutions and services within Strategic customers. Developing New Business + Leverages an internal team of resources at your customer to assist in the hunting for new software and service opportunities within your accounts. + Proactively calls and engages potential new partners to grow sales for assigned accounts. + Focuses on growing and developing new business by starting at the end customer and working the opportunities back through our channel partners. + Proactively calls and engages partners to assist with the sales of the CloudHealth offerings within your accounts. + Meet and exceed your renewal growth targets within your customer base. Partner Engagement + Conduct sales meetings with partners, CloudHealth, and end customers regularly + Position Arrow's CloudHealth service offerings to sell "with" the Partner community to the end customers. **What we are looking for** + 4-year degree + Minimum of 12+ years of customer-facing direct sales roles + Enterprise-level SaaS, Cloud, and Services sales success is focused on margin. + Experience selling directly to end-users. + Experience selling SaaS-based solutions through the Channel. + In-depth knowledge and experience in Cloud Sales + Ability to solve complex problems; takes a new perspective using existing solutions Process-oriented and analytical. + Strong SF.com proficiency and forecasting accuracy. + Self-starter, gritty & coachable + Team oriented leader + Strong work ethic and proven track record in a KPI based Sales Model + Ability to travel at least **25%** of the time. **What's In It For You** At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package. + Medical, Dental, Vision Insurance + 401k, With Matching Contributions + Short-Term/Long-Term Disability Insurance + Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options + Paid Time Off (including sick, holiday, vacation, etc.) + Tuition Reimbursement + Growth Opportunities + And more! **Annual Hiring Range/Hourly Rate:** $147,200.00 - $267,305.37 OTE **Location:** US-CA-California (Remote Employees) Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company's request and sole discretion. **Time Type:** Full time **Job Category:** Sales **EEO Statement:** Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application. Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.

We're looking to hire a **Customer Success Manager** to join us in our mission to improve human health and quality of life through the development, distribution, and application of advanced computational methods! As a member of our Enterprise Informatics team, you'll play a vital role in all stages of the Schrödinger Platform deployment for customers, from initial project scoping through to long term successful adoption. By serving as the bi-directional voice for these customers, you'll also help drive future product development strategy. Click here (************************************** for more information about how the Schrödinger Platform is helping shape the future of collaborative therapeutic design. **Who will love this job:** + A pharmaceutical or chemical enterprise software technology expert who's knowledgeable about industry best practices and enjoys interacting with medicinal chemists, computational chemists, biologists, and project leadership + A scientist who understands project management in a corporate research setting (direct experience with pharmaceutical drug discovery is a huge plus!) + An effective communicator with excellent organizational skills + A customer-service oriented deployment manager who's passionate about helping drive user success **What you'll do:** + Manage LiveDesign implementation projects from early-stage discussions through deployment, training, and growth + Ensure long-term customer success through use of the Schrödinger Platform (************************************* + Collaborate internally with Account Managers, Applications Scientists, Solutions Architects, and the Education team to ensure success of the account by enabling substantial growth and usage + Help drive the product roadmap and development by working closely with product management and engineering, representing real-world customer needs **What you should have:** + B.Sc. in a life science (M.Sc. or Ph.D. preferred) + At least three years of experience in a life sciences field related to drug discovery + Experience with computational chemistry or cheminformatics in a research setting **Pay and perks:** Schrödinger understands it's people that make a company great. Because of this, we're prepared to offer a competitive salary, equity-based compensation, and a wide range of benefits that include healthcare (with dental and vision), a 401k, pre-tax commuter benefits, a flexible work schedule, and a parental leave program. We have catered meals in the office, a company culture that is relaxed but engaged, and over a month of paid vacation time. Our Administrative and Human Resources departments also plan a myriad of fun company-wide events. Schrödinger is honored to have been included in Crain's New York Best Places to Work, BuiltIn's NYC Best Place to Work, and Newsweek's list of America's 100 Most Loved Workplaces. _Estimated base salary range: $100,000 - $160,000. Actual compensation package is dependent on a number of factors, including, for example, experience, education, degrees held, market data, and business needs. If you have any questions regarding the compensation for this role, do not hesitate to reach out to a member of our Strategic Growth team._ Sound exciting? Apply today and join us! _As an equal opportunity employer, Schrödinger hires outstanding individuals into every position in the company. People who work with us have a high degree of engagement, a commitment to working effectively in teams, and a passion for the company's mission. We place the highest value on creating a safe environment where our employees can grow and contribute, and refuse to discriminate on the basis of race, color, religious belief, sex, age, disability, national origin, alienage or citizenship status, marital status, partnership status, caregiver status, sexual and reproductive health decisions, gender identity or expression, sexual orientation, or any other protected characteristic. To us, "diversity" isn't just a buzzword, but an important element of our core principles and key business practices. We believe that diverse companies innovate better and think more creatively than homogenous ones because they take into account a wide range of viewpoints. For us, greater diversity doesn't mean better headlines or public images - it means increased adaptability and profitability._

Who we are: AskNicely is the award winning customer experience platform for service businesses and we're on a mission to make frontline work more rewarding. With teams in the United States, New Zealand and the Netherlands, we've got backing from amazing venture capital partners to pioneer a new category of software that will improve the daily lives of millions of frontline workers. Lot's of people ask about the culture at AskNicely. There are three non-negotiables to what we call “living in the purple”: Play to Win: We bring our “A” game to solve problems, collaborate with teams and support customers with the urgency of an owner. We have high standards, but favor progress over perfection - keeping it simple as we grow. Love Your Feedback: We're in the business of feedback. We model transparency, curiosity and getting and giving feedback to keep improving.. Be Nice: We believe a great business can be built by nice people who are *kind* to one another. We are human. We show off our personality. We stay humble. At AskNicely, the Manager of Customer Success will play a pivotal role in both leading and coaching the Customer Success team. In addition to day-to-day management, this role will drive department initiatives by developing innovative value propositions, identifying and implementing operational efficiencies, and collaborating closely with the Head of Customer Success on long-term strategic planning. This position is ideal for someone who is both people-focused and strategically minded, with a passion for optimizing customer experiences and team performance. What you'll do: Lead, coach, and mentor a team of Customer Success Managers (CSMs) geographically distributed across the globe, ensuring a high level of performance in customer retention, satisfaction, and growth. Develop and implement team strategies for managing the customer lifecycle, from onboarding through renewal, ensuring consistent delivery of value and alignment with customer business goals. Maintain an in-depth understanding of AskNicely's product suite, equipping your team with the knowledge and tools they need to effectively communicate value, drive product adoption, and achieve customer success outcomes. Track and manage key customer health metrics (e.g., churn, NPS, expansion, and retention) by reviewing team performance, using data-driven insights to make improvements in processes and strategy. Drive the success of proactive customer engagements, such as regular business reviews and health assessments, ensuring that CSMs identify risks, growth opportunities, and alignment with customer objectives. Collaborate with Customer Success leadership to improve and refine internal processes and customer success strategies, with a focus on driving operational efficiency and an excellent customer experience. Support cross-functional collaboration with Product, Sales, and other internal teams by ensuring that CSMs are capturing key customer insights to influence product development and strategy. Oversee the identification of growth and expansion opportunities within accounts, ensuring that CSMs are driving upsell, cross-sell, and renewal initiatives that contribute to department and company revenue targets. Act as an escalation point for high-priority customer issues, providing guidance and ensuring appropriate handoffs and resolutions, while maintaining customer satisfaction and retention. Foster a culture of continuous learning and improvement within your team, staying up-to-date on industry trends and best practices, and ensuring that CSMs evolve their approaches to meet changing customer and market demands. About you: 2-3 years of experience managing a team of Customer Success Managers (CSMs), with a proven track record of leading teams to achieve customer retention and satisfaction goals. OR at least 1 year of experience as a Customer Success Manager at AskNicely, with a deep understanding of the company's products, processes, and customer success strategies, and a proven track record of meeting team and personal targets. Preferred experience in building and scaling a Customer Success team from the ground up, including hiring, onboarding, and developing CSMs. Strong leadership and coaching skills, with the ability to motivate and guide a high-performing team, foster professional development, and drive accountability for results. Proven experience in managing customer relationships, driving product adoption, and leading initiatives that reduce churn and grow customer accounts. Deep knowledge of customer success best practices, customer health metrics, and the customer lifecycle, with experience in developing and optimizing customer success processes. Excellent cross-functional collaboration skills, with experience working with Product, Sales, and Marketing teams to address customer needs and contribute to product improvements. Exceptional communication and interpersonal skills, both written and verbal, with a talent for influencing internal stakeholders and building strong relationships with customers. Experience in analyzing and using data to drive decision-making and improve customer outcomes, with a focus on metrics such as NRR, churn, NPS, and customer satisfaction. A problem-solving mindset and the ability to remain calm and composed while managing escalations, resolving complex issues, and ensuring positive customer outcomes. A customer-first mentality, with a passion for delivering excellent customer experiences and ensuring customer success at every stage of the lifecycle. Experience and proficiency with customer success platforms and CRM systems (e.g., Vitally, Hubspot, or Gainsight, etc.), with a strong understanding of how to leverage these tools to drive team performance How we show up for our team: Comprehensive benefits package including FREE medical, dental, vision, short term disability, paid parental leave, life insurance and other supplemental options Accrue up to 4 weeks paid time off - plus an 5 extra "Nice Days" per year Flexible, hybrid work environment Up to $1,500 Learning and Development reimbursement per year for personal or professional growth Up to 4% match on 401k contributions Studies have shown that, while men will typically apply to a role when they have 60% of listed qualifications, women and marginalized communities tend to only apply when they meet 100% of the listed qualifications. Upholding marginalized communities is central to our core at AskNicely, so we encourage you to apply, even if you don't meet 100% of listed criteria.

Written by **ToolBelt** Published on October 7, 2021 ToolBelt, the fastest growing construction tech platform, is seeking top Customer Success talent! This full-time remote Customer Success position will play a fundamental role in achieving our team's ambitious growth goals in 2021. Join the construction industry's fast-growing technology company! **Ideal candidates** will possess the following: * Impeccable customer services skills * Ability to execute Onboarding and Implementation of new customers * Saas, Construction, B2B, or customer success experience a plus * Knowledge of best practices in customer service and user retention * Proficient use of sales CRM (HubSpot), Google Suite and Microsoft products * Strong written and verbal communication skills * Comfortable making 50-70 outbound calls per day * Strong aptitude for technical problem solving * Minimum of 2 years prior sales or customer service skills * 4 Year Degree * Startup Experience a plus **Benefits include**: * Huge growth opportunities within the ToolBelt organization * Stock Options * Serve as an ambassador for a technology product that is redefining the residential contracting industry * 15 Days PTO, 8 Paid Holidays * 50% employer health plan coverage * Vision and Dental * Quarterly Bonuses Available

US (Remote) / San Francisco Bay Area / Vancouver (Remote) Customer Success / Full Time / Hybrid **What is Findem:** Findem is an AI driven Talent Acquisition Ecosystem business intelligence platform. We're a fast-growth startup with an ambitious vision and the technology to back it up. Our People Intelligence platform uses true AI and machine learning to provide critical solutions for talent acquisition and people analytics functions. With the deep insights that our platform provides, companies can build more engaged and diverse teams, and close their talent gaps faster. We have an amazing opportunity to establish ourselves as leaders in this space, and we need strong advocates to help us achieve that goal. We're backed by top-tier investors including Wing Venture Capital - the same firm that backed Snowflake, Cohesity, and Gong. Findem powers businesses across scaling, pre-IPO, and publicly traded companies who trust us to solve their biggest HR and Talent challenges. We have an incredibly skilled and collaborative team that values curiosity, diversity, openness and building great experiences every day for our customers. By joining Findem, you will have the unique opportunity to help define what the future of HR looks like for every business. **Job Description:** We are seeking a highly motivated and detail-oriented Customer Success Operations Manager to join our team. The ideal candidate will have a strong background in customer success operations, with a focus on building tools and systems to support the customer journey. The role will also involve measuring customer health and adoption to drive strategic initiatives and ensure customer satisfaction. Responsibilities: - Build and maintain tools and systems to support the customer journey, including onboarding, training, and ongoing support. - Collaborate with cross-functional teams to identify and implement improvements to the customer experience. - Develop and implement metrics to measure customer health, adoption, and overall satisfaction. - Analyze customer data to identify trends and insights that will inform strategic initiatives. - Work closely with the customer success team to ensure alignment and drive key initiatives. - Stay up-to-date on industry best practices and trends in customer success operations. **Qualifications** + Bachelor's degree in Business Administration, Marketing, or related field. + 3+ years of experience in customer success operations, preferably in a SaaS environment. + Strong analytical skills and the ability to interpret data to drive strategic decisions. + Excellent communication skills, with the ability to effectively communicate complex ideas. + Proven track record of building and maintaining tools and systems to support customer success. + Experience working with cross-functional teams to drive key initiatives. + Detail-oriented with strong organizational skills. The role is full-time and comes with full benefits. We are globally headquartered in the San Francisco Bay Area with our India headquarters in Bengaluru. **Equal Opportunity** As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, protected veteran status or any other legally-protected characteristic.

Hyperscale Customer Success Manager page is loaded **Hyperscale Customer Success Manager** **Hyperscale Customer Success Manager** locations Hillsboro, OR time type Full time posted on Posted 24 Days Ago job requisition id R2024-1252 **Who We Are:** It's pretty exciting, to find yourself standing in a pivotal moment in time. It's even more exciting to be out front leading it. At QTS, our world-class data centers are supporting our customers most strategic growth initiatives, positioning us at the forefront of today's dynamic digital transformation. As AI and cloud drive the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates some of the world's most advanced, forward-thinking data centers. QTS is a portfolio company of Blackstone. QTS is **Powered by People**. People who play a vital role in our company's culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven. Together, we do great things. **Who You Are:** You enjoy building strong customer relationships. You have strong customer project management and problem-solving skills and can act with a sense of urgency based on a customer's need. **The Impact You Will Have:** As a **Hyperscale Customer Success Manager** you will be primary point of contact for a portfolio of top customers. You will manage all aspects of work being requested for their hosted environment, from systems and network change requests, to issue resolutions, troubleshooting, and identifying new growth opportunities. You will work with the technical engineering staff, senior management and executives across our customer's organization and act as the voice of the customer within QTS to quickly address issues and prioritize their business needs. **What You Will Do:** * Manage a portfolio of customers throughout various stages of the customer lifecycle from new business through renewal. * Understand and translate customer business requirements and goals to applicable groups * Proactively facilitate the management of customer expectations during their lifecycle and measurement of key milestones to assure their success * Consult customers on best practices within data center industry by keeping the customer informed of key QTS information that is critical to their success (i.e. product roadmaps, customer events, or organizational changes). * Ensure that customer satisfaction has been met by clearly documenting what success means to them and translating that success during different phases of the customer lifecycle. * Understand and translate customer business requirements and goals to applicable groups * Independently manage multiple priorities, customer meetings, follow-up, and internal/external support while maintaining a high-level of service in a customer friendly manner. * Assist in resolving customer issues by facilitating the coordination of efforts among QTS's support organizations including but not limited to Customer Care, Data Center Logistics & Operations, Network Operations, Product Development, Product Marketing, Sales, and Executive Leadership * Estimated 5% travel based on customer needs **What You Will Need to be Successful:** * Seven or more years of IT, Project Management, Service Delivery or Customer Relationship Management experience * Experience with developing standardized quarterly business review templates, methodology and frameworks and educate the Sales organization * Bachelor's degree or equivalent professional experience * Basic understanding of data center critical environment concepts, such as space, power, cooling, and connectivity * It would be great to have ITIL training and/or certification and/or a CXPA certification * Five or more years of IT or Data Center industry experience in a Customer Relationship Management role preferred **The Perks (and these are just a few!):** * QRest Sabbatical * Employee Stock Purchase * QTS scholarship for dependents * Eagle Club award trip eligibility * Paid volunteer days * Tuition assistance, parental leave and military leave assistance **Total Rewards** This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This position is Bonus eligible. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: The pay transparency policy is available here: QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to ************************************ and let us know the nature of your request and your contact information. QTS Data Centers was built around the Core Values of Integrity, Character, and Trust. We prioritize family, faith and community involvement while leading with strong, honorable, and principled behavior. We started this journey in 2003 when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have led to 35+ data centers and growing. Recently privatized in a $10 billion transaction with Blackstone, one of the most notable real estate investments companies in the world, QTS is positioned to execute on a global expansion initiative and we are looking for the best and brightest to join our team. At QTS, we're fearlessly leading the way by redefining what it means to be a data center provider. QTS is entrusted with providing world-class data center solutions to enterprises, government agencies as well as the largest and fastest growing technology companies in the world. We deliver a fully-integrated platform from top to bottom - one enabled by technology and world-class infrastructure. Simply put, we're innovating to stay ahead of the curve. We are powered by people. And we'd like to invite you to join us. In addition to a variety of benefit packages, QTS goes above and beyond for our employees: * Roth and Traditional 401(k) matching contributions with immediate vesting * Every employee is bonus or commission eligible * Generous PTO Accrual plus additional Paid Volunteer Days * Paid Holidays Annually/Holiday compensation when worked * Pet and Legal Insurance * Q-Rest Sabbatical Program * Q-Anniversary Service Award Program * Parental Leave for primary and secondary caregivers * Military Benefits Package * QTS Charitable Matching Gift Program * QTS Scholarship for Employee Dependents * QTS Crisis Fund * Wellness Program * Tuition Reimbursement Program

**Department:** Customer Experience The success of our team members is no less paramount. We-re dedicated to ensuring that every Wilson employee experiences truly satisfying professional development while feeling inspired to bring their authentic selves to work. Are you ready to be a changemaker? Wilson Language training is growing and is looking to hire a Customer Success Manager (CSM) to join our team. The CSM will serve as the primary point of contact supporting a portfolio of customers and is responsible for managing account relationships, supporting ongoing program implementations, and working collaboratively across the organization to ensure customer and business goals are met. The Customer Success Manager is responsible for ensuring customers have a great experience and is expected to retain existing business and support expansion within their account portfolio. The ideal candidate has a positive attitude, a passion for solving customer needs, practical communications skills via phone and email. This position will be responsible for post-sales support, building and maintaining customer relationships, handling customer inquiries, and overall customer satisfaction and retention. As the voice of the customer, you will also work closely with the Onboarding Team, Sales Team, and Professional Services Team, promoting a Customer Centric culture within Wilson Language Training. **Essential Job Functions:** + Engage customers as part of an assigned portfolio, build strong working relationships with K-12 school leaders, and sustain business growth and profitability by maximizing value + Continually surprise and delight customers with a proactive, customer-centric attitude, resolving customer requests and complaints + Work with other internal teams to ensure seamless transitions throughout the customer journey + Minimize churn and optimize user adoption to drive renewals and expansion + Collect customer feedback and communicate to appropriate internal stakeholders as part of the ongoing improvement cycle + Ensure high customer engagement and satisfaction as measured by retention, health score, expansion opportunities identified, and CNPS + Analyze customer data to improve customer experience + Works collaboratively with several internal teams as well as other members of the Customer Success Team to hone an efficient metrics-driven customer success unit + Communicates a clear and thorough understanding of the organization-s products, offerings, and policies + Collaborates with multiple product teams to stay informed of all new and ongoing developments and projects + Understand and display WLT-s values + Other duties as assigned **Minimum Requirements:** **Skills and Experience** + Passion for service + Patient and active listener + Knowledge of best practices in customer service and retention + Exceptional organizational and project management skills, with the ability to set goals and prioritize many initiatives and opportunities with minimal guidance. + Self-awareness, decisive judgment, clarity, attention to detail, organization, ability to handle ambiguity, and goal orientation. + Proficient with applicable software applications + Excellent communication and interpersonal skills + Experience in the field of education, school/district leadership, educational publishing/technology + Highly organized and able to juggle multiple tasks and priorities + Self-driven and proactive nature + Demonstrated leadership qualities + High computer literacy and ability to learn new software + Team-first mindset with a focus on continuous improve **Education or Certification** + Bachelor's Degree or related work experience Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations. Actual pay, and allocation between base and any target discretionary bonus, will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations. Wilson offers competitive benefits, including: + Medical, dental, vision, and Life & Disability Insurance + 401k plan with partial employer match + Paid Time Off + Paid holidays + Tuition reimbursement + -O-Connor days,- which refers to a company-wide office closure between Christmas and New Year-s Eve, as well as other perks. Anticipated Salary Range: $51,000 - $74,000. Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace.? M/W/D/V