Customer success manager jobs in Oak Park, IL

If you are a CURRENT Carter's employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter's Careers. As a Full Time Sales Manager, you will be the first face of the brand for growing families. You'll congratulate new parents and grandparents, introduce them to our new baby essentials, help prep them for the first day of school, and all the big and little moments on their parenting journey. We're looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educate themselves and their team on product styles, features, and benefits. What we love about Carter's: Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet brands. Carter's is the #1 most-purchased children's clothing brand.* We've become an industry leader by providing quality - from the first Original Bodysuit to the lasting careers we offer our team. We've kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter's career doesn't feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What's not to love? Benefits we love: Schedules that fit your life. Maintaining balance is important to us, which is why your schedule will allow you to focus on all aspects of your life. Benefits and perks that make life better, including health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more! Education “Advance You” Program, which helps you earn a GED or a bachelor's degree tuition-free or learn English as a second language! Paid time off, holidays, and parental leave, as well as adoption assistance, charitable matching gifts, and much more! The opportunity to build skills and grow as an individual. We provide professional and personal development to shape your career. Development programs to help you grow in your current role and beyond. Whether you're looking to join us for a short while or a long-term career, you will grow at Carter's. What You'll Do: Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14 Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits Maintain a genuine customer focus on the sales floor Foster a positive, safe, and inclusive environment for employees and customers Consistently model service standards and omni-channel experience while coaching others to success Lead and execute an assigned business focus area through planning and detailed follow through Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution Utilize customer feedback to identify areas of opportunity to implement actions to drive results Build customer loyalty through Company sponsored programs, including credit Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager Recognize exceptional performance through positive reinforcement and appreciation Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls Qualities we'd love in a candidate: A positive and solutions-oriented mindset Effective and professional verbal and written communication skills The ability to manage multiple tasks at once Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.) A variety of skills and experiences A high school diploma or GED You can: Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling Stand or walk for extended periods of time; climb up and down a ladder Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week Carter's for all: Carter's is an Equal Opportunity and Affirmative Action employer. (Minority/Female/Disability/Veteran). NOTE: This is all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter's may reasonably alter your duties, responsibilities, job title, and location Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. They are focused on the customer experience through active supervision and enhancing the service culture. The Customer Service Manager also provides a strong leadership presence and control in the store, while enforcing all company policies and procedures, including, safety and security. Major Duties and Responsibilities: • Consistently creates a welcoming environment for the customer and quickly responds to customer inquiries and needs • Observe staff member's customer engagement and interactions, provide instructions and guidance to staff to continually improve the customer experience • Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skills • Conducts new employee orientations, trains and coaches Store Associates • Utilizes company tools to diagnose opportunities and develops action plans to improve performance • Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales • Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members • Provides direction, support, and ongoing feedback of overall performance to staff members • Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filled • Ensures company standards are met for store and associate appearance • Assists with planning and adjusting schedules as necessary to maximize sales, while ensuring payroll expectations are followed • Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing and signage information is accurate • Willingness to participate in continued education, including product knowledge and professional development • Assists management team with inventory management • Performs all duties of a store associate while functioning as a Customer Service Manager • Performs all duties as directed by managers Qualifications • Must be 21 years of age • 1-2 years retail management experience. Demonstrates supervisory and training/coaching skills • Full-time employment, ability to work evenings, weekends and holidays, as scheduled. Consistent and regular attendance required • Ability to develop constructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence • Skills to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies • Demonstrates strong comprehension along with excellent written and oral communications skills; ability to read small type • Possess strong organizational and time management skills; effective ability to multitask and strong attention to detail required • Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.) • Ability to count cash and make change accurately • If necessary, must be able to pass any applicable alcohol training class and maintain a current certification card • Ability to repeatedly lift 40-50 pounds • Ability to stand and/or walk for extended periods of time • Ability to follow directions and complete assignments • Perform all duties as assigned by supervisors • Ability to repeatedly walk up and down stairs • Ability to work in cold areas *The pay range for this position is $19.00-$24.00 Binny's offers a comprehensive benefits package including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays and an employee discount. Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Are you ready to take your customer-service and order-management skills to the next level - while being part of a close-knit team with room to grow? A well-established manufacturing company is seeking a motivated Customer Service Manager to support a portfolio of customers and help build the next generation of leadership. What You'll Do Manage around 25-30 customers, focusing especially on the top 5 accounts: handle purchase orders (POs), order entry, order tracking, timeline communications, and overall customer support. Serve as primary contact for a major customer who requires daily attention - ensure clear communication, manage expectations, and handle issues patiently and professionally. Provide guidance to one direct report (customer forecaster), helping coordinate forecasts and production planning. Ensure all administrative tasks related to orders are completed accurately and on time. As you grow into the role, you'll have the opportunity to transition into inside sales, and - down the line - into other paths within the organization as senior staff retire. Who You Are You have 0.5 - 5 years of customer service or inside sales experience - but more importantly, you're a self-starter with a strong work ethic and a desire to grow. Comfortable and confident speaking with customers by phone - even if they're demanding or frustrated. Patience and clear communication are key. Proficient with computers, including PO entry, order entry, and basic production/forecast planning. Experience in manufacturing - preferably discrete manufacturing (e.g., welded components, metal fabrication, furniture parts, industrial products) - is a plus; however, a stable background in another manufacturing area will be considered. Bonus: prior inside sales experience or desire to move into sales, previous supervisory experience, and associate's or bachelor's degree (not required but a plus). Why This Role Is Exciting Small-company atmosphere (≈ 80 total employees; ~20 office staff) with the backing of a larger organization - meaning you'll get autonomy without bureaucracy. Leadership is focused on growth and innovation: this group is looking for “new blood” - energetic, ambitious individuals who want to build a career path, not just fill a seat. Real potential for career advancement: start in customer service - evolve into inside sales, and possibly into broader management roles as leadership retires in the next 2-5 years. Competitive compensation: Base salary $60,000-$80,000 + performance-based bonus. Typical hours: 7:00-4:00 or 8:00-5:00 (full-time, Monday-Friday). If you're energized by customer interaction, order management, and the opportunity to grow into sales and beyond - and you want to help shape the future of a stable, growing manufacturing business - we want to hear from you.

This role is critical for doubling specialties, a key strategic pillar for Barry Callebaut. The focus is on scaling up inclusions globally and regaining market share in choco decorations. This position coordinates cross-functional and cross-regional initiatives, ensuring timely project delivery and growth in volume and SCO for these categories. Key metrics include first commercialization date for footprint expansion, and volume/SCO growth. Key Responsibilities Inclusions global scale up: Align on growth and pricing strategy, act as sparring partner for CSD on footprint initiatives, ensure smooth commercialization of projects especially when export is involved, support GHI capabilities upgrades, assist with outsourcing projects, grow filled and baked inclusions at Global, Regional, local CPGs, chains and retail customers. Choco decorations global scale up: Align on growth and pricing strategy, focusing on post-SKU rationalization portfolio adjustment & deployment, articulate footprint implications with CSD, ensure smooth commercialization of projects on global basis, support outsourcing projects, choco deco with relevant customer segments (to be aligned with regions), e.g. local CPGs, D&A, chains and retail customers. Cross-functional project leadership from commercial perspective: Connect teams to implement global strategy for inclusions and choco decorations, building new processes to accelerate commercialization and then handing over to responsible functions. This involves problem-solving and change management across various functions. Qualifications & Education ● Bachelor's Degree required. Master in Economics/Business/Food Engineering or equivalent preferred. ● English (full proficiency); Italian, Dutch a plus. ● Outstanding project and change management, strong commercial/marketing, value & solution selling, negotiation, familiarity with operations/CSD a plus, strong financial acumen and business planning. ● 8-10 years proven commercial/operational experience in a B2B environment with value in use / technical offering. ● Strong knowledge of Specialties portfolio (filled inclusions, baked inclusions, choco decorations) or ability to learn quickly. ● Comfortable with financial modeling, scenario planning, business case building, capex approval processes. ● Market, consumer, customer, retail insight and B2C experience in BAPA, Ice cream, Horeca, Dairy, Biscuits or proven commercial/sales experience with Global, Regional and national CPGs or Chains/Retail. ● Ability to travel up to 30% across regions (North America and Europe). What you can expect from Barry Callebaut: • Salary Range of $120,000 - $150,000, depending on factors such as experience and location, plus annual bonus and our comprehensive benefits package • 12 paid holidays, plus your birthday off • Environment that welcomes workplace flexibility • An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women's Forum and the Racial Equality Forum! • Ability to grow personally and professionally within an organization that values development and internal career growth Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all our products.

About The Company: Private Client Select Insurance Services (PCSIS), is an independent managing general underwriter (MGU) majority owned by Stone Point Capital. Private Client Select Insurance Services protects the lifestyles and legacies of the most successful individuals across the U.S by providing robust risk management solutions and comprehensive coverage to preserve high-value assets. We understand their passions and are committed to preserving the lifestyle they built. PCS employs approximately 420 staff members. The company has offices in New York, NY; Schaumburg, IL; and St. Petersburg, FL. PCS has a geographically diverse workforce and supports hybrid and remote business-based flexibility. Job Summary: The Strategic Relationship Manager will report directly to the Distribution Relationship Leader and will be responsible for overseeing and driving the growth, strategy, and performance of PCS insurance distribution partners. This role will strengthen broker and agency partnerships and ensure the delivery of tailored insurance solutions that protect the lifestyle and assets of HNW individuals. The successful candidate is an effective communicator who can align and influence internal and external stakeholders while building trust and commitment for PCS. Key Responsibilities: Strategic Relationship Management Contribute to the ongoing communication of the underwriting strategy, including large account targets to deliver growth and profitability to maximize distribution value. Execution of broker plans, benchmark wealth segments, monitor top producer progress to capitalize on growth opportunities. Monitor industry trends and competitive landscape to inform strategic decisions. Partnership Management Build and maintain relationships with assigned brokers, agents, and distributors who specialize in HNW clientele. Identify distribution partners that align with PCS large account strategy and product offerings. Sales Enablement Provide training and resources to ensure distributors understand the unique aspects of PCS HNW insurance products. Client-Centric Solutions Collaborate with underwriting and clients to tailor offerings and unique insurance solutions. Performance Management Monitor overall production of account pipeline, activity, prospects and customer acquisition through pipeline reporting and Salesforce application. Regularly review channel performance against growth objectives. Additional Responsibilities: Work in collaboration with the Distribution Relationship Leader and other Field stakeholders on annual budgeting process. Collaborate with National Distribution Leader and Large Account Leader and Underwriting to generate and expand new and existing business opportunities. Qualifications: Experience 5+ years in personal insurance, with at least 2 years focusing on HNW client distribution. Proven track record of achieving sales and growth targets. Skills Strong understanding of HNW client needs and luxury asset protection. Exceptional relationship-building and negotiation skills. Highly skilled in strategic development, business building, and project execution, with a proven ability to deliver key programs on time. Remarkable communication skills, including the ability to develop and present clear and concise analysis and recommendations to internal and external stakeholders. Keen business acumen and proven ability to dissect complex business issues, perform research and analysis and synthesize conclusions into a value-maximizing strategy. Applicants must be legally authorized to work in the United States and must not require employment-based visa sponsorship now or in the future. Equal Employment Opportunity Policy: PCS values and is fully committed to diversity and inclusion. It is the policy of PCS not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, nation of origin, race, religion, sexual orientation, gender identity, or veteran status.

Straive is a global leader in enterprise-grade data analytics and AI solutions, committed to empowering businesses across various industries with cutting-edge technology and expert insights. Backed by EQT, a top private equity firm, we are uniquely positioned to drive innovation through significant investments and an entrepreneurial spirit. Our core focus is on delivering advanced Data Analytics & AI Solutions. By combining sophisticated technology with subject matter expertise, we deliver material impact on our clients' topline and streamline their operations. We specialize in providing tailored solutions across financial services, CPG, legal, pharma, life sciences, retail, energy and logistics, helping them build robust data analytics and AI capabilities. With a client base spanning 30 countries, Straive's strategically located teams operate from eight countries and is headquartered in Singapore. This global presence enables us to offer localized expertise with a worldwide perspective. Join Straive to be part of a dynamic team at the forefront of data analytics and AI innovation. Here, you'll have the opportunity to contribute to transformative projects, supported by significant investments and an entrepreneurial drive fueled by our partnership with EQT. : Engagement Manager - Analytics Consulting Location: Chicago, IL (Hybrid) Type: FTE About the Role We are looking for an Engagement Manager with strong experience in analytics consulting, client-facing delivery, and managing data-driven projects. The role focuses on engaging with clients, understanding business needs, coordinating project execution, and ensuring smooth and high-quality delivery across analytics, data, and AI/GenAI workstreams. Key Responsibilities Client Engagement Serve as the primary day-to-day contact for client stakeholders across analytics and technology teams. Lead requirement-gathering discussions to understand business challenges and analytical needs. Maintain consistent communication with clients on project status, next steps, and risks. Prepare and deliver presentations, demos, and progress updates. Delivery Management Manage end-to-end delivery of analytics and data-centric projects across multiple workstreams. Oversee planning, sprint execution, timelines, task allocations, and delivery milestones. Ensure outputs meet quality standards and align with client expectations. Work closely with analysts, data engineers, and solution teams to translate requirements into actionable tasks. Coordinate testing, validation, and documentation to ensure smooth handoffs. Solution Coordination Support scoping, SOW creation, effort estimation, and planning for new and existing engagements. Break down business problems into structured project components and deliverables. Facilitate alignment across business, analytics, and technical teams to drive clarity and execution. Contribute inputs for designing solutions and delivery approaches involving cloud, data, and AI components. Team Interaction Collaborate with distributed delivery teams to ensure alignment on tasks, priorities, and timelines. Provide guidance and clarity-ensuring all team members understand requirements and expectations. Maintain organized documentation and support knowledge transfer. Required Qualifications 8+ years of experience in analytics consulting, client delivery, or data-focused project management. Strong experience managing cross-functional project teams in fast-paced client environments. Proven ability to work directly with senior client stakeholders and navigate complex requirements. Familiarity with modern data stacks, cloud platforms (GCP, AWS, Azure), and analytics workflows. Excellent communication, articulation, and stakeholder management skills. Ability to manage project documentation, reporting cadences, and structured updates. Based in or willing to relocate to Chicago; willingness to travel as needed. Preferred Qualifications Experience with data governance, metadata management, data quality, or cataloging tools (Collibra, Alation, Erwin). Exposure to data marketplace, data profiling, or enterprise data transformation programs. Familiarity with GenAI-driven accelerators (e.g., automated rule generation, metadata curation). Background working with QSR, retail, CPG, or global multi-market data environments. Prior consulting experience in a global or multi-client delivery environment. This job description is not intended to cover or contain a comprehensive listing of all responsibilities, duties, or activities that are required. Responsibilities, duties, and/or activities may change, or new ones may be added at any time with or without notice. If you are a motivated professional with a passion for delivering impactful solutions, we'd love to hear from you. Apply today to be part of a dynamic and forward-thinking team at Straive. “Straive is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.”

Our client in the manufacturing industry is seeking a Customer Service Manager to lead the customer support function and serve as a key liaison between customers, production, sales, and shipping The Customer Service Manager will oversee day-to-day service operations, ensure exceptional customer experiences, and help strengthen internal communication to support on-time delivery, product quality, and customer satisfaction. Key Responsibilities Manage and lead a small customer service team, including hiring, coaching, training, and performance development. Serve as the primary escalation point for customer issues, ensuring timely and effective resolution. Develop and implement customer service standards, metrics, and best practices tailored to a manufacturing environment. Oversee order entry, changes, cancellations, and status updates to ensure accuracy and timely processing. Partner with production scheduling, purchasing, and shipping to resolve order delays, inventory issues, or lead-time challenges. Monitor open orders, backlogs, and fulfillment performance to ensure transparency and customer alignment. Build strong relationships with customers through proactive communication, responsiveness, and problem-solving. Provide product information, pricing support, and technical guidance as needed in collaboration with engineering and sales. Maintain clear documentation of customer interactions, service issues, and resolutions. Identify service gaps and opportunities to improve processes, tools, and communication across departments. Implement systems or workflows to strengthen accuracy in order handling, customer follow-up, and internal coordination. Partner with leadership to support continuous improvement initiatives, potentially including ERP enhancements or customer portals. Qualifications 5-10+ years of customer service experience, ideally within a manufacturing, distribution, or industrial environment. Prior experience supervising or managing customer service teams. Strong understanding of order management, production workflows, and supply chain. Bachelors Degree preferred

Exciting Career Opportunity: Call Center Manager / Lead Compensation: $75K-$90K/yr (On-Track Earnings) Job Type: Full-Time, Onsite Industry: Floor Coatings / Concrete Coatings / Epoxy Why Join Us? TORQ Coatings is a growing coatings company seeking a hands-on Call Center Manager (or Lead) to oversee and optimize our customer service hub. This role is crucial for protecting the customer experience and driving operational excellence. If you are focused on quality and process improvement, this is an excellent opportunity. What sets us apart: High Earning Potential: $75K-$90K/yr (On-Track Earnings) Local Impact: Directly influence customer satisfaction and retention Stability: Full-time, onsite role in a rapidly scaling business Autonomy: Own and optimize all call center processes, staffing, and quality Growth Path: Opportunity to lead a growing team and integrate new AI tools Your Role: What You'll Be Doing Build and maintain efficient schedules, coverage, and SLAs for incoming customer calls (Queue & Staffing) Review calls, provide consistent coaching, and enforce scripts/quality standards (Quality & Coaching) Protect the overall customer experience by focusing on tone, empathy, and clear next steps (Customer Focus) Own and document call flows, escalation rules, and knowledge base documentation (Process Ownership) Maintain clear communication with sales, operations, and field teams regarding call center issues, trends, spikes, and demand (Cross-Team Communication) Ensure service levels are consistently hit (speed to answer, abandon rate, wait times) Minimum Requirements 1+ year leading a team in a call center or similar customer service environment Proven ability to manage schedules, coverage, and service level agreements (SLAs) Experience with quality monitoring and call representative coaching Ability to build and document repeatable processes and escalation rules Strong focus on customer empathy and satisfaction Openness to integrating and working with new AI tools Located near or willing to commute to the Lombard, IL office (Onsite) Compensation & Schedule Earnings: $75K-$90K/yr (On-Track Earnings) Benefits: Stability, career development, and the opportunity to lead a critical team Schedule: Full-Time, Onsite with a commitment to covering call center operating hours in Lombard, IL Our Core Values: TENACITY: We push through challenges OWNERSHIP: We take responsibility for results UNITY: We win together, not alone GRIT: We put in the sweat that earns respect HEART: We love what we build & who we build it for Ready to Build Your Career While Making a Local Impact? This isn't just another supervisory job-it's your opportunity to apply operational rigor and quality control to a vital customer-facing team. Join our team and take your career to the next level in a company that values great service, process control, and team communication. APPLY HERE! #CallCenter #CallCenterManager #CustomerServiceManager #OperationsManagement #ContactCenterJobs #TeamLeadJobs #LombardJobs #QualityAssurance #CustomerExperience #NowHiring #ServiceLevelAgreement #ProcessImprovement #CoachingAndMentoring

If you have read my s before, this will be a refresher. For those of you who haven't read my s before, welcome to the party....I like to add a little humor, so you will see some comedy scattered in this . Allow me to introduce myself. My name is Tom Welke. I am Partner & VP at RSM Solutions Inc. So...guess what, this is an actual live person. So, no 'bots', just a real person. I have been recruiting talent for a while (23 years) and been in the tech sector since the 1990s. Due to all of this, I am going to be far more focused on 'fit' than anything else...a fit for you and a fit for the client. I am actually very good friends with the COO for this firm. He and I have been close personal friends for close to 15 years. The reason I mention this is that I know a little bit about these guys and what creates a good 'fit' here... So, what are those components of a good 'fit'. you might ask? Well here are a few characteristics: This is an environment where there is an expectation that you will not just do your best work...but want to do your best work. Everyone that you will interact with are also striving to do their best work as well. So, we are seeking that individual that doesn't just want a 'job' but is looking to elevate their career, learn from others, and share their knowledge. This is not a 'drama filled' environment. This role is not for that kind of person that feels like the world revolves around them. We have all meet salespeople that have a sense of 'bravado' (there is a less politically correct term for this)...this is not that kind of environment. So, I think you get what I am saying...confidence is one thing...being an (carefully placed explative) is another. This particular client manufactures MES (Manufacturing Execution System) Software that is used by firms both large and small (typically their customer base are typically firms with 500 employees or less) and are primarily focused in the Midwest in terms of its install base (these guys are based in Germany...nope it isn't SAP). This clients MIP (Manufacturing Integration Platform) and Advanced Planning and Scheduling System use AI to help complete this client's overall product portfolio. A great way to describe this firm is that they are smack dab in the middle of the "Smart Factory Revolution". With over 45 years of experience and 520 professionals across 13 locations, they empower manufacturing companies to optimize their production processes through innovative software solutions. Their software is used by over 1,100,000 people in 1,750 manufacturing companies worldwide. For this role, we are seeking a Account Exec / Account Manager that is already located in Chicago. In addition, I can only work with US Citizens or Green Card Holders for this role. If you are not located in Chicago, we would need you to be located in the midwest. This role is about 70% outside sales and 30% inside sales. This is a true 'hunter with hunger' role. There is no cap on commissions here as well. This role has uncapped commissions. If you are anything like me, my eyes get a little buggy when I see job descriptions with a zillion 'must haves', half of which don't exist. So, due to that, I am going to give you the high level bullet points. If you are interested and apply, I can share all of those bullets. However, this should give you a good idea of what we are looking for and what the responsibilities of the role are. Here are the key responsibilities: Lead Sales efforts to the mid-market manufacturing sector. Build a sales plan to provide integrated software and service solutions to meet prospect and existing customer needs as a strategic business partner. Drive all aspects of the sales cycle including, proposals, scoping, pricing and contract negotiations, etc. Develop proven metrics and reporting to drive the team to achieve success with our current and prospective customers Here is what we are seeking: Experience working for either an ERP or MES Software firm as an account executive. This ERP or MES experience is an absolute must have. If you have large scale implementation project sales experience with a Cognizant, IBM Global Services, Accenture, PWC, E&Y, etc, that would be great to see. Experience in business-to-business sales (especially in the manufacturing space), including prospecting, relationship management and closing complex deals for consulting-intense software solutions in the manufacturing industry, industrial automation, and logistics space (especially at the executive level). Strong technology skills, familiarity with value-added processes in the manufacturing industry. This should include the digitization needs of manufacturing companies and their processes.

WHO WE ARE: Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary . It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global's portfolio of world-class luxury retailers and real estate assets. YOU WILL BE: At Neiman Marcus, we are committed to delivering a best-in-class luxury experience through exceptional service, curated product, and personalized relationships. We are seeking a Sales Manager who will be responsible for the sales experience of the Neiman Marcus Chicago Jewelry department , facilitating partnerships across functions, driving team towards goals, and leveraging team skills to build a customer-driven sales experience, all while being a steward of Neiman Marcus. WHAT YOU WILL DO: Drive towards the achievement of maximum sales and growth following company vision and values in partnership with other functional leads for department Oversee all aspects of merchandise and communications with merchant and vendor partners (e.g., presentation, returns, and damages) Contribute to strategic goals for the store and set priorities by department Review business with applicable Buyers for department and discusses action plans to produce positive results Establish plans and strategies in partnership with Client Development Lead(s) Develop understanding of and analyze internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs) Plan and complete departmental budgets and ensures guidelines are being followed to minimize operating expenses and maximize revenue Support audit compliance to enforce department and stockroom controls, as applicable Manage people, product and placement, and sales promotion within department WHAT YOU WILL BRING: 3-5 years of experience in luxury retail, business strategy, planning, or sales operations-preferably within a high-performing, client-centric environment Deep understanding of luxury service standards and the business of clienteling Strong analytical skills with a proven ability to translate data into insights and action Proficient in Excel and retail reporting tools Highly organized, self-directed, and comfortable in a fast-paced, evolving environment Strong communication and partnership-building skills, with a collaborative and solution-oriented mindset Discreet and professional with the ability to support elite sellers and clients YOUR LIFE AND CAREER AT NEIMAN MARCUS: Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental) An amazing employee discount SALARY AND OTHER BENEFITS: The [starting salary/hourly rate] for this position is between [$75,000-$90,000annually]. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate. [This position is also eligible for [bonus] [long-term incentive compensation awards].] Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). Thank you for your interest with Saks Global. We look forward to reviewing your application. Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation.

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster and Chamberlain , are found in 51+ million homes, and 14 million+ people rely on the myQ app daily. This is a role within Chamberlain Group's sales function. A successful incumbent is expected to (i) Manage customer transition from sales prospects to active myQ Business users; serve as single point of contact during the onboarding process to ensure the optimal customer experience (ii) Partner cross functionally to develop and manage a Customer Onboarding process for long term success and scalability; own continuous improvement activities to streamline process with standardized forms and document process flow. Requires 5+ years of experience in a customer facing role and a minimum of a Bachelor's Degree. Job Responsibilities: Manage customer transition from sales prospects to active myQ Business users Define, develop, implement and maintain the onboarding process for new myQ Business customers; serve as single point of contact during the onboarding process to ensure the optimal customer experience Partner cross functionally to ensure long term success and scalability of Customer Onboarding process; own continuous improvement activities to streamline process with standardized forms and document process flow Develop deep knowledge of customers, communities, and facilities to expand service offerings and proposals to customers Manage data gathering and documentation requirements across multiple functions and lead customers through to app setup and operation Manage internal and external communications with stakeholders to ensure contract completion in a timely manner Capture direct feedback from new accounts, including installations, setup, and onboarding; develop real time customer insights and action plans for key business stakeholders to increase customer stickiness and improve share of wallet Monitor and report on trends with myQ Business customers for future road mapping and use in NPD process Support integration of customer database and maintain data integrity; identify opportunities and build solutions to reduce waste and monetize other data services Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams. Protect Chamberlain Group's reputation by keeping information confidential. Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies. Contribute to the team effort by accomplishing related results and participating on projects as needed. Job Requirements: Bachelor's Degree 5+ years in customer facing role Experience leading process improvement projects High sense of urgency Strong sense of Customer Advocacy High degree of influence in cross-functional roles Ability to recognize and articulate trends and insights across the customer base Change agent, able to drive new processes and streamline existing ones Ability to travel up to 50% - domestically and internationally; valid drivers license Preferred: Bachelor's degree in business, engineering; Master's Degree in related discipline Lean Six Sigma Green Belt Certification Experience in access control Experience in facility management #LI- Hybrid - Oak Brook, IL #LI-MD1 The pay range for this position is $97,700.00 - $157,475.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies. Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence **************************. NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.

Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle's mission is to be our customers' best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants. The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction and oversee revenue growth of the portfolio. The Account Manager is expected to consistently provide excellent customer service to accounts, socialize the Kastle value proposition as well as represent client needs and goals within the organization to ensure quality. In addition, the Account Manager will build relationships with clients to encourage new and repeat business opportunities. Responsibilities * Serves as the primary point of contact and builds long-term relationships with customers. * Act as client's advocate within Kastle and ensure that all aspects of our services are delivered as expected to clients; develop a deep understanding of the client's security and facilities needs and provide advice on Kastle-centric and industry best practices. * Utmost responsiveness to client calls and emails - addressing needs as the primary point-of-contact for support for the client. Assist in coordination of responses related to areas outside of primary responsibilities, for issues such as installation project status and on-time completion, support issues escalation, sales opportunities follow up, etc. * Travels to client sites for training, installation support, quarterly check-ins, and to meet client needs as they arise. * Monitors and analyzes customer's usage of our service. * Develop cross-functional relationships with Business Development Managers, Project Managers, Field Service technicians, the Client Services team, and the Kastle Operations Center to ensure an exceptional experience for clients with all aspects of their Kastle experience; support these other teams as a conduit to the client. * Client relationship management, with significant focus on the business relationship in order to drive a 95% client retention and renewal rate, as well as an average 2% renewal revenue increase through annual (contractually agreed) price increase across the account base. Qualifications * Bachelor's degree preferred * 2-4 years of Account Management/Customer Success Management experience * Ability to create, maintain, and enhance customer relationships * Professional, polished in appearance and able to communicate in a detailed and articulate manner * Technical competence (understanding of software, hardware, networks, etc.) * Detail oriented, motivated, persistent and a skilled negotiator * High level of initiative, self-directed, and works well in a team environment * Experience training customers on the use of technology * Experience in navigating through complex set of legacy and current technology platforms (Microsoft Dynamics CRM, AX, and proprietary software, among others). * Must be able to work overtime, weekends, and/or nights when required. Company Overview The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle's mission is to be our customers' best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants. Equal Opportunity Statement At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Customer Success Team At GBG, we don't just provide products. We deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our Customer Success team at the ground floor and have a direct imprint on how our organization serves as the connection point between our customers, our solutions, and the rest of the GBG organization. We will work together under the guiding principle that healthy customers are growing customers and to achieve that requires: Understanding our customer's goals and quantifying how GBG helps achieve them Demonstrating curiosity in our customer's needs and their business strategy Building relationships and engagements across different levels of our customers Partnering cross functionally within GBG to operate on behalf of our customers Challenging both our customers and GBG team on new ways to innovate for growth The Role As a Customer Success Operations Manager, you will be the straegic and operational backbone of the Customer Success team. You'll optimize systems, processes, data, and technology to enable our Customer Success Managers (CSMs) to focus on building strong customer relationships. You'll drive automation, manage the internal CS tool tech stack, analyze customer health data, and design workflows that improve team productivity, consistency, and retention outcomes. This role is ideal for someone that enjoys working cross-functionally and who thrives at the intersection of strategy, systems, and scale. What you will do Own and optimize the Customer Success tech stack (e.g., CS platform, Salesforce, etc.) Design and implement scalable processes that support CSM workflows and customer lifecycle management Develop and maintain dashboards and reporting to monitor customer health, churn risk, and engagement Partner with cross-functional teams to align CS Ops initiatives with broader business goals Automate routine tasks to increase CSM efficiency and reduce manual work Support onboarding, training, and enablement of CSMs on tools and processes Lead initiatives to improve data quality, segmentation, and actionable insights Track and report on KPIs related to retention, expansion, and customer satisfaction Identify opportunities for continuous improvement and operational excellence Requirements Skills we are looking for 3+ years of experience in Customer Success Operations, Revenue Operations, or a related field within a SaaS or technology environment. Advanced proficiency in Salesforce and ServiceCloud, with hands-on experience configuring workflows, dashboards, and automation to support CS teams. Demonstrated success in designing and scaling operational processes that improve efficiency and customer outcomes across teams or regions. Strong analytical skills, with 2+ years of experience in data visualization and reporting using tools such as Tableau, Power BI, or advanced Excel (pivot tables, VLOOKUP, macros). Proven track record of managing cross-functional projects, including stakeholder alignment, timeline management, and delivery of measurable results. Experience supporting CS teams with tools, insights, and playbooks that drive adoption, retention, and expansion. Ability to translate business needs into scalable operational solutions, including system enhancements, process improvements, and reporting frameworks. Comfortable operating in fast-paced, ambiguous environments, with a bias for action and continuous improvement. Excellent written and verbal communication skills, with a proactive, solution-oriented mindset and the ability to influence across levels. Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to ****************** and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

**Creating Peace of Mind by Pioneering Safety and Security** _At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._ **Enterprise Customer Success Manager (Remote, Chicago or East Coast Preferred)** Waitwhile is on a mission to eliminate the 1 trillion hours people spend waiting in lines every year. Our industry-leading queue management and appointment scheduling platform empowers businesses to streamline their operations and deliver exceptional customer experiences. Waitwhile is trusted by 10,000 companies worldwide and has helped more than 250 million people enjoy a radically better waiting experience at places like IKEA, Louis Vuitton, Costco, Delta Airlines, and many more. We are now looking for an Enterprise Customer Success Manager to join our mission to eliminate waiting and improve customer journeys. You'll be joining a fast-paced, rapidly growing technology scale-up with awesome culture and benefits. As an Enterprise Customer Success Manager at Waitwhile, you'll serve as a trusted advisor to our most valued customers across the North America region. In this role, you will become the go-to expert on our product, gaining a deep understanding of each customer's business goals, challenges, and the solutions that deliver measurable value through our platform. You will collaborate closely with our Sales, Support, Product and Engineering teams to ensure seamless product implementations, sharing innovative best practices, and conducting strategic sessions to set goals and uncover improvement opportunities. At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That's why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you're working remotely or collaborating in person, we're committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. _While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company's discretion._ _Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position._ **What You Will Do:** + Manage your book of accounts: Take ownership of your accounts to ensure smooth initial implementations, drive deep product adoption, and deliver measurable value to our customers through the Waitwhile platform. + Build strategic relationships: Act as a trusted consultant, understanding how Waitwhile can address business challenges and drive account revenue expansion through tailored solutions. + Be a product expert: Provide best-practice guidance and actionable insights to help customers get the most out of Waitwhile. + Drive technical success: Work hands-on to execute product implementations, configure accounts, and perform performance analyses. + Improve Customer Success operations: Collaborate with the Customer Success team to design and implement processes and best practices that enhance our approach and scalability. + Collaborate with Sales: Partner closely with the Sales team to ensure seamless transitions and an exceptional customer experience. + Be the voice of our customers: Act as the link between our customers and our Product team, sharing critical insights and feedback that influence our product roadmap and future development. **What You Need to Succeed:** + B2B SaaS Experience: 4+ years in a Customer Success role, ideally in a scaleup environment with enterprise clients. + Proven Results: Demonstrated ability to drive successful product implementations and achieve key outcomes such as account expansion, retention, feature adoption and improved NPS. + Effective Communication: Strong ability to articulate complex problems clearly and concisely to diverse audiences, including executives, marketers, engineers, sales representatives, and individual contributors. + Self-Motivated Team Player: A proactive, results-oriented individual with a history of adding value in dynamic, fast-growing organizations. + Relationship Building: Proven experience building and nurturing lasting relationships with customers and colleagues. + Preferred: + Technical Knowledge: Familiarity with APIs and their application in advanced customer workflows and custom integrations. + Support Platform Proficiency: Experience using support or ticketing platforms such as Intercom or Zendesk. + Basic coding skills: Experience with HTML and CSS for quick and simple edits. **Why Work for Us?** **Allegion is a Great Place to Grow your Career if:** + You'reseeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world,there'splenty of room to make an impact. As our values state, "this is your business, run with it". + You'relooking for a company that will invest in your professional development. As we grow, we want you to grow with us. + You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! + You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the **Gallup Exceptional Workplace Award** for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential **What** **You'll** **Get from Us:** + Health, dental and vision insurance coverage, helping you "be safe, be healthy" + Unlimited Paid Time Off + A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period + Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses + Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses + Disability Insurance -Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury + Life Insurance - Term life coverage with theoptiontopurchasesupplemental coverage + Tuition Reimbursement + Voluntary WellnessProgram - Simply complete wellness activities and earn up to $2,000 in rewards + Employee Discounts through _Perks at Work_ + Community involvement and opportunities to give back so you can "serve others, not yourself" + Opportunities toleverageyour unique strengths through CliftonStrengthsassessment & coaching **Compensation:** This range is provided by Allegion. Your actual pay will be based on your skills and experience. + The expected Base Salary Range: $80,000-$95,000. The actual compensation will bedeterminedbased on experience and other factorspermittedby law. + Bonus Eligible:Yes At Allegion (NYSE: ALLE), we design and manufacture innovative security and access solutions that help keep people safe where they live, learn, work and connect. We're pioneering safety with our strong legacy of brands like CISA , Interflex , LCN , Schlage , SimonsVoss , Von Duprin and [insert your local brand(s) here]. Our comprehensive portfolio of hardware, software and electronic solutions is sold around the world and spans residential and commercial locks, door closer and exit devices, steel doors and frames, access control and workforce productivity systems. For more, visit **************** . **Apply Today!** Join our team of experts today and help us make tomorrow's world a safer place! _Not sure if your experience perfectly aligns with the role?_ _ Studies have shown that some people are less likely to apply_ _to_ _jobs unless they meet every single qualification_ _and_ _every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if_ _you're_ _excited about this role but your_ _past experience_ _doesn't_ _align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role._ Remote Location Georgia **We Celebrate Who We Are!** Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team (********************) . © Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer (https://****************/corp/en/careers/equal-opportunity.html) Privacy Policy **We are Allegion.** A team of experts. United under a common desire; Protect today innovate for tomorrow. And never settle for the status quo. We believe in anticipating opportunities by sharpening our skills and finding new answers through collaboration. We believe in a safer, more secure world. We believe in providing peace of mind. We believe in being true to ourselves and to those who trust-in our protection. We are many. We are one. **We are Allegion.**

We are seeking a highly motivated and experienced Customer Success Manager (CSM) to join our growing team. As a key member of our Customer Success organization, you will manage strategic enterprise customers globally, cultivating executive-level relationships, driving product adoption, and ensuring our customers achieve measurable value from their investment in Basware. This role is ideal for a driven individual with a strong blend of sales, relationship management, and SaaS experience who thrives in fast-paced, complex customer environments. Key Responsibilities: Own and manage strategic relationships with a portfolio of global, enterprise customers Partner with high-level customer stakeholders (VP and C-level) to align on goals, value realization, and long-term success strategies Lead value-based success planning, business reviews, and renewal/expansion discussions Identify and execute on opportunities for account growth and expansion, working closely with sales and cross-functional teams Confidently navigate complex, matrixed client organizations to ensure stakeholder alignment and sustained value delivery Act as a trusted advisor to customers, guiding them through product adoption and process optimization using Basware solutions Collaborate with Sales, Product, Marketing, and Services teams to advocate for customer needs and enhance the overall customer experience Deliver compelling presentations that communicate Basware's value proposition and strategic impact to executive stakeholders Maintain a deep understanding of the customer's business and industry to proactively identify success enablers and expansion opportunities

The Customer Success Manager at Conservice is part of the impactful Customer Experience team, which is accountable for the value we create for our customers. As such, the three core responsibilities of the role align with those of the Customer Experience team: Customer Value Creation: When Conservice begins our relationship with new customers, the Customer Experience team will be actively involved in bringing them to the Goby platform by working directly with senior executives and frontline roles at our customers. Customer Management: Once customers are established on the Goby platform, the Customer Experience team will continue to own the relationship to ensure that customers can see increasing value from the relationship with Conservice, which requires strong business acumen, problem-solving skills, and relationship-building ability. Internal Enablement: In addition to working directly with customers, the Customer Experience team will have the opportunity to work with internal leaders and teams to improve our products and offerings to drive growth continuously. We are looking for problem solvers with experience as individual contributors and as people developers. Customer Experience roles are measured on the following competencies: Leadership: Demonstrate initiative and an ownership mindset, where individuals identify and own to completion value-creating opportunities for Conservice customers, our internal operations and product, and our people. Problem Solving: Leverage structured thinking and focus on root causes to plan and solve problems. Customer Centricity: Embrace the idea that value creation enables customers to partner with Conservice perpetually and use every available opportunity to create value. Effective Communication: Exhibit the ability to set and manage customers' and internal stakeholders' expectations. Also, communicate comprehensively and cohesively in written and verbal forms. Operational Discipline: Collaborate effectively with the rest of the team and meet customer needs through a firm grasp of processes, technology, and objective use of data. What this role offers you: Work in a highly visible role where your efforts have a genuine business impact on our customers and our internal operations. An opportunity to directly own customer relationships that drive revenue for Conservice. Grow your career with Conservice as we continue to grow as a leader in the ESG space.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Adobe is reinventing how brands succeed by changing the world through digital experiences. Join us and work with digital marketing leaders and innovators as a trusted executive advisor on how to build scalable, useful personalized customer experiences. We realize that new insights can come from everywhere in the organization, and we know the next big idea could be yours! We are hiring a Manager of Customer Success to join our Digital Experience Cloud team. To achieve the significant opportunity ahead, Adobe Customer Success needs to own the post-sales customer experience, driving adoption and value for our customers. In this role, you will serve as an industry-specialized Customer Success leader passionate about guiding your team to achieve their customers' goals for personalization at scale. We hire dynamic, hard-working, and creative individuals, adept at storytelling who thrive in fast-paced environments. The evolution of Customer Success is supporting customers through new engagement models and methodologies during their partnership with Adobe. The Manager will guide customer success initiatives, supporting customer needs and encouraging the use of different cases to contribute to Adobe's business goals, with a focus on ongoing improvement. Do you have the experience, drive, and passion to make customers successful at Adobe? What You'll Do * Manage a team of individual contributors passionate about achieving measurable impact with Adobe solutions. * Develop and implement vertical-specific engagement models, methodologies, and offerings that ensure the adoption of Adobe Digital Experience. * Develop thoughtful and strategic motions that engage customers at key points in the Customer life cycle to drive product adoption, value realization, and delight Adobe's customers. * Take a data-driven approach to assessing and addressing vertical health needs, value opportunities and team impacts. Provide regular updates to leadership on key themes and specific outcomes. * Work closely with the organization's Senior Leadership on multi-functional and cross-departmental projects. * Share a clear, compelling vision of our future and share the alignment between individual, team, organization and company goals. * Attract, recruit, inspire and retain the best talent. * Develop relationships and have frequent interaction with customers, including Directors, VPs, and C-level executives of Fortune 500 companies. * Assign resources to meet schedule and goals, exercise judgment to build appropriate action plans, and delegate assignments to the team. * Work on issues of diverse scope where analysis of situations or data requires evaluation of a variety of factors and suggest strategic practices to leadership. * Lead the coordination of the activities of a department with responsibility for business results, including costs, methods, and staffing. What You Need to Succeed * 2+ years of leadership experience, including direct management of teams, in growing Software or SaaS organization for Enterprise customers; experience in professional services or customer success teams. * Strong and consistent track record of effectively leading customer relationships centered around technical projects and strong commercial partnerships. * Be an encouraging leader and show success in large-scale transformations. Strong change agent. * Self-motivated, accountable, and passionate about exceeding customer expectations. * Exceptional interpersonal, presentation, and communication skills both verbal and written in English. Ability to successfully convey sophisticated ideas and influence customers and colleagues at an executive level. * Strong analytical skills to review the health of your business and translate insights into actionable plans. * Ability to collaborate with other senior executives to achieve shared business objectives. * Ability to lead in an environment of uncertainty, ambiguity, and complexity with diverse partners. * Possible travel up to 30%. Get to know the team: With Adobe's rich heritage in content creation tools, Adobe is uniquely positioned to deliver a coordinated workflow from content creation to monetization. Ultimately, designers, developers, marketers, advertisers, and publishers benefit from a streamlined workflow with analytics and optimization capabilities embedded into the creation tools, enabling the delivery of the right content to the right audience at the right time, regardless of the channel. If you're looking to make an impact, Adobe's the place! Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the substantial benefits we offer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. At Adobe, you will be immersed in an exceptional work environment recognized worldwide on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $150,400 -- $269,900 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Internal Opportunities Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We're glad that you're pursuing a new opportunity at Adobe! Put your best foot forward: Update your Resume/CV and Workday profile - don't forget to include your uniquely 'Adobe' experiences and volunteer work. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you're interested in. Check out these tips to help you prep for interviews. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll. Once you apply for a role via Workday, the Talent Team will contact you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth. At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law. If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact accommodations@adobe.com. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $122,300 -- $239,725 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In New York, the pay range for this position is $165,600 - $239,725 In Illinois, the pay range for this position is $151,600 - $219,550 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

The Account Manager is responsible for providing general office support and a variety of client support and other related tasks. The Account Manager will be responsible for collecting, organizing, and analyzing client data as well as other administrative and support functions such as scheduling client appointments, greeting clients, answering incoming calls, receiving and processing investment checks, scanning and maintaining client information in CRM and completing applications and forms. Primary Responsibilities The Account Manager can expect to focus their work in the following areas: Client Communication Greet clients and guests in a professional, friendly and hospitable manner Answer telephones and direct callers to appropriate member of the firm Respond to client emails in a professional manner Attend client meetings in a technical, supporting, and learning role Client relationship development, including ongoing and regular client contact and communications Client Preparation Client support including performing a wide range of activities, such as data gathering and analysis, development of recommendations, implementation, and ongoing portfolio management - within a financial planning context. Assist advisors and clients in completing application, enrollment and other forms as needed Client service, including planning updates, portfolio changes and reviews, information data gathering, portfolio returns, and new opportunity identification Data gathering from clients for initial meeting, engagement meeting and ongoing management meetings. Prepare necessary documentation and agendas one week in advance of appointments. Manage the follow-up process including action items, next contact date, follow up letter, update and maintain CRM. Prepare and mail forms and applications to clients as needed Forward investment checks and enrollment/application forms to necessary broker Administrative Tasks Daily Downloads (Pershing, DST Fan Mail) Review alerts from custodians May buy and sell investments for clients at the advisor's discretion Maintain electronic filing system, clear folders at the COB each day Administer and coordinate client billing process Consistently review accounts for compliance requirements Schedule client meetings with appropriate advisor Coordinate the pick-up and delivery of express mail services (UPS, Fed Ex) Scanning, filing, faxing and collating Place appropriate postage on outgoing mail and send via appropriate boxes Other Open and close the office (locking doors, turning off lights) Maintain kitchen area, stock refreshments and refrigerator Attend team meetings, Investment Committee Meetings and other meetings as necessary In addition to participation in the Financial Planning and Investment Committee meetings the CRA may participate in developing investment and financial planning strategies for the committees Complete special projects as needed Required Qualifications Self-confidence, personal integrity and an understanding of fiduciary responsibility A team player, with strong leadership skills and ability to multi-task and manage time effectively Ability to think through issues and problems from the client's perspective and offer solutions, willing to take responsibility for task completion, and seeks out ways to improve processes 2 years of relevant service-oriented experience and/or training, or equivalent combination of education and experience Ability to work independently on assigned tasks as well as to accept direction on given assignments Excellent verbal and written communication skills, and exceptional interpersonal communication skills Sound organizational skills and strong personal computer skills (MS Office Suite) Compensation Pay/benefits are competitive based on industry standards. Salary will be based on experience and industry benchmarks. Eligibility for Individual Performance as well as Firm-wide Incentive Bonuses Perks & Benefits 401(k) with Employer Match Health Insurance (with HSA option) Dental Insurance Vision Insurance Life Insurance Paid Time Off Policy Flexible Spending Account (FSA) Healthy Work/Life Balance Maternity/Paternity Leave Policy About World Investment Advisors World Investment Advisors is a nationally recognized financial services firm dedicated to providing the industry's premier independent retirement plan and investment advisory services to employers, executives, and individual investors. Collectively, WIA supports $76B assets 1 across 65 offices and 310 team members. Stimulating Environment At World Investment Advisors we strive to provide a challenging, stimulating environment for the best and brightest in the industry. We believe our employees can best serve our clients and advisors in an atmosphere where individuals are treated fairly, where professional growth is fostered and encouraged, and where a healthy balance between work and home life is respected and preserved. We promote a friendly and collaborative work environment. We are motivated by team camaraderie and are obsessed with doing the right thing for our plan sponsor clients and their plan participants. Team-Oriented Professionals typically work together in teams with multiple people from different departments to meet our clients' needs. Our junior staff works with their team members to develop the skills and knowledge to succeed and assume more senior level positions as they progress at our firm. We welcome team members from different backgrounds with different perspectives to help us innovate and make a difference for our customers and our communities. Why World Investment Advisors? Great company culture with an awesome team-oriented atmosphere! Professional growth opportunities Friendly and collaborative work environment World Investment Advisors is an equal opportunity employer. We believe the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Pensionmark is committed to equality and deeply believes in diversity, sexual orientation, gender, race, religion, ethnicity and other qualities that makes us all different. #LI-GP1 #LI-Hybrid 1 As of 12/31/2023, the WIA network of advisors and firms collectively provides support to over $55.4 billion in assets across a variety of channels including investment management and retirement plan consulting services. This includes regulatory assets under management (AUM) of over $24.5 billion.

Job DescriptionHHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We're looking for an experienced Digital Customer Engagement Manager to join our Customer Experience team and lead the strategic design and execution of automated digital customer journeys that deliver exceptional customer experiences. This role is focused on helping our state/payer-sponsored homecare provider customers successfully adopt the HHAeXchange platform and realize its full value throughout every stage of their lifecycle. In this role, you will own digital engagement programs that drive provider activation and result in measurable adoption of our platform, aligned with defined milestones and strategic goals. You'll create scalable one-to-many engagement programs-including automated onboarding and adoption workflows, in-app experiences, targeted email campaigns, in-person events, office hours and webinars-that guide providers from initial onboarding through sustained platform use. Your work will be data-driven and outcome-oriented, with a strong emphasis on delivering the right message at the right time to drive action and reduce friction. Success will be measured in provider activation, platform adoption targets, and customer sentiment (i.e. NPS, CSAT). Success in this role requires deep understanding of the customer journey, from implementation to long-term engagement. You'll collaborate cross-functionally with teams such as Payer Customer Success, Implementation, Sales & Marketing, Technical Support, Customer Training, Internal Enablement, and Product. You'll also leverage tools like Pendo, Salesforce, and HubSpot to orchestrate and optimize digital touchpoints that scale customer success.This role follows HHAeXchange's hybrid work model, with an expectation to report to an HHAeXchange office if located within commuting distance (typically 3 days/week), unless business needs dictate otherwise. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. We are seeking candidates located in New York City, Minneapolis, or DC metro areas.Essential Job Duties Own the digital customer engagement strategy and execution for providers participating in state or payer-sponsored EVV programs, ensuring seamless progression through onboarding, adoption, and value realization. Design and execute automated customer journeys: drive the end-to-end digital experience (email, in-app messaging, webinars, and resource hubs, etc.) to drive platform adoption and deliver value to the right user/customer at the right time in their journey based on customer segmentation and lifecycle stage. Continuously optimize based on performance insights. Lead a cross-functional governance cadence for digital engagement across Payer CSMs, Payer Implementation, TCC, Marketing, and Product to support optimizing digital experiences and ensuring consistent, coordinated communication throughout the provider journey. Define and own the digital communications calendar by state/payer. Partner with Product to drive feature adoption from our sponsored provider segment via Pendo/in-app. Measure & Optimize - Own KPI framework & reporting (activation, adoption, NPS/CSAT) for sponsored providers and publish a quarterly scorecard. Use data-driven insights to iterate and improve campaign strategies, always keeping the customer experience at the center. Ensure compliance across State/Payer contracts: ensure all communications and digital programs align with contractual requirements across state programs. Deliver accurate, timely, and consistent messaging across every state/payer program rollout. Serve as subject matter expert on activation and adoption championing best practices and mentioning partners across communications, enablement and customer experience Other Job Duties Other duties as assigned by supervisor or HHAeXchange leader Travel Requirements Travel up to 10%, including overnight travel Required Education, Experience, Certifications and Skills Bachelor's degree or equivalent experience in communications, marketing, or related field. 5+ years of experience in digital engagement strategy or customer communications and customer success/engagement roles. Experience leading enterprise-scale digital programs across segments; strong analytical acumen (turning data into experience design changes). Proven experience working with a scaling portfolio of customers, automating customer experiences, and driving adoption and value outcomes. Proven ability to influence senior stakeholders in a matrixed org; budget/vendor management a plus Direct experience in the home care industry, with an understanding of the agency/provider perspective preferred Experience coordinating across multiple internal departments to deliver cohesive customer engagement strategies. Familiarity with state-sponsored healthcare programs or other regulated environments is highly preferred. Proven ability to manage customer-facing communications, including product releases, market updates, incident/crisis communications, creation of webinars, and landing pages. Strong writing, editing, and messaging skills with the ability to translate complex concepts into customer-friendly language. Skilled in leveraging platforms such as Pendo, HubSpot, and other customer engagement tools to design and deliver campaigns that drive adoption and engagement. Familiarity with segmentation strategies for targeting communications. Strong organizational and project management skills with the ability to handle multiple priorities. Excellent verbal and written communication skills; able to influence and collaborate with cross-functional stakeholders. Calm under pressure, with the ability to deliver clear, transparent communication during incidents. Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role. The base salary range for this US-based, full-time, and exempt position is $110,000 - $120,000 not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs. HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.