Customer success manager jobs in Palm Bay, FL

Job Context Simpro is scaling rapidly, and we're doubling the size of our Customer Success organisation in 2026. There has never been a more exciting time to join us. We're looking for a Customer Success Manager who can blend strong relationship management with commercial acumen-driving product adoption, retention, and meaningful account growth. In this hybrid role, you'll act as a strategic advisor to your customers while also identifying opportunities to expand their usage of Simpro. You'll work closely with customers to maximise the value they get from the platform, ensure successful renewals, and uncover cross-sell and up-sell opportunities that help them run their businesses more efficiently. What You'll Do Drive Adoption, Value & Customer Outcomes * Maintain regular, proactive communication with your portfolio of customers to ensure they are fully utilising Simpro and seeing measurable business impact. * Understand customer workflows, identify optimisation opportunities, and recommend best practices to increase product adoption. * Provide hands-on support-via calls, emails, and occasional site visits-to troubleshoot issues and deliver an exceptional customer experience. Retention, Renewal & Account Growth * Own the renewal process for your accounts, ensuring customers are supported, engaged, and confident in Simpro's long-term value. * Identify opportunities to expand accounts through additional modules, services, and training that improve customer outcomes. * Act as both a trusted advisor and a strategic partner, guiding customers through their Simpro journey and advocating for the solutions that best meet their needs. Cross-Functional Collaboration * Partner closely with Sales, Product, Support, and Implementation teams to provide a seamless customer experience. * Act as the voice of the customer-sharing insights, feedback, and trends that influence product improvements and internal processes. Customer Advocacy & Relationship Building * Build strong, lasting relationships with stakeholders across all levels of customer organisations. * Serve as the customer's go-to expert for Simpro, providing updates, new feature walk-throughs, and strategic recommendations. What You'll Bring * Experience in a customer-facing role such as Customer Success, Account Management, or similar within a SaaS environment. * A customer-first mindset with a passion for helping businesses get more value from their technology. * Strong interpersonal, relationship-building, and communication skills. * Ability to identify customer needs, solve problems quickly, and translate technical concepts into simple, actionable insights. * Commercial awareness with the confidence to recommend additional products or services when they will genuinely benefit the customer. * Tech-savvy, eager to learn, and comfortable navigating complex software. * Able to thrive under pressure and collaborate effectively with colleagues across the organisation. What We Can Offer You * Leave to foster personal connections, health & overall well-being * Employee Assistance Program * Generous Parental Leave Program * Paid Volunteer Leave Days * Public Holiday Exchange Scheme * Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time! * Talent Referral Program - get rewarded for referring a friend to join our team! * Casual dress and relaxed office environment * Fun team camaraderie and events * Opportunities for career progression and development * Diverse training & internal networking opportunities across all of our product lines * A range of other fantastic benefits! * Click here to find out more about working at Simpro Group! Our Core Values While experience in the above areas will be highly considered, it's important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us: We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. Visit simprogroup.com/au/company/careers to learn more about us and our values. If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume. We would like to take this opportunity to thank all candidates for their application. * Please note, no agencies will be accepted in the recruitment of this role.

Job description About Us Good Methods Global Inc is a global health-tech venture engineering CareStack™ - a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply put, CareStack™ is rewriting the rules of what an intelligent solution should look like for dentistry. CareStack™ is a venture funded by the same VC funds whose portfolio include Facebook, Flipkart, Freshdesk, Dropbox, BookMyShow, and many other leading technology enterprises. We are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact. Why join Us? ● You will be proud of being part of a team that is revolutionizing dentistry in US. ● We enable our employees with challenging opportunities to scale towards positions responsible for organizational planning and decision making. ● Work in a cross-geographical, cross-cultural high skilled product engineering team. Job Overview The CareStack customer success manager (CSM) ensures customers are on boarded onto the CareStack platform effectively, and their Dental Practice is setup for success leveraging everything that the CareStack platform provides. CSM - KEY RESPONSIBILITIES ● Customer Success as a Business Function ⮚ Ensure new CareStack customers have a solid foundation with respect to CareStack setup and configuration. ⮚ Ensure Key personnel at the customer end are trained on CareStack. ⮚ Ensure new CareStack customers adopt recommended Standard Operating Procedures, & Best Practice Workflows, at their dental practice.Orlando. Trivandrum. Kochi ⮚ Define, Track and Monitor Customer health with regards to: ◆ CareStack Product Feedbacks ◆ CareStack Customer support interactions ⮚ Key Performance Indicators (KPIs) for business success ⮚ Ensure the best possible customer experience at all times. ● Subject Matter Expert (SME) & Team Enabler ⮚ Serve as SME for everything CareStack. ⮚ Serve as SME for recommended best practices and Key Performance Indicators for Dental Practices. ⮚ Create and promote a learning environment. ⮚ Help develop competency improvement training and assessment programs for the team. ⮚ Help improve the policies and procedures that enable efficient customer success management. ⮚ Handle escalated customer support situations that require expert involvement. ● Collaborate in a Globally Distributed Technology Company ⮚ Collaborate with a globally distributed team of Level 1, Level 2 and Level 3 technical support team to enable efficient customer support. ⮚ Collaborate with external vendors and partners to obtain speedy resolutions to customer concerns.Orlando. Trivandrum. Kochi ⮚ Collaborate with a globally distributed Product Engineering team to bring about the most sought after product changes for our customers. ⮚ Collaborate with the CareStack Product Management team to ensure the product roadmap meets all relevant customer and industry needs. Job requirements JOB TYPE:Full Time. On-Premise in-office job based out of the Celebration FL corporate office. Not a hybrid or remoteposition. (This is needed to realize the swift ramp up of all internal organization functions, to furthersupport the exponential increase in scale of operations planned at CareStack in the coming years. This alsomeans increased growth opportunities to all our team members.) MUST HAVE EXPERTISE Minimum of one Dental practice management software Revenue Cycle Management Key Performance Indicators (KPIs) for Dental Practices All job functions and workflows at a Dental practice MUST HAVE EXPERIENCE Minimum of 5 years in US Dentistry Minimum of 1 year managing a large (high volume) Dental Practice Working with clearing houses, electronic eligibility & claims, ERAs MUST HAVE PROFESSIONAL ATTRIBUTES ● Fast Learner ● Critical Thinker ● Concise and Precise in communications. ● Tech Savvy Problem Solver. ● Team Builder and Motivator. ● Operational excellence focused. ● Strong analytical and problem solving skills. ● Excellent writing and speaking skills that engages the listener. ● Passionate about working in teams, and serving customers. All done! Your application has been successfully submitted! Other jobs

Paynuity is a fast-growing fintech payments startup based in Orlando, focused on delivering modern, efficient, and secure payment solutions for businesses. Were building innovative technology to simplify payments and empower our customers, backed by a team committed to customer experience, performance, and integrity. What You Will Do: Youll lead a team of Customer Success and Support team members, with the opportunity to shape the future structure, processes, and tools as the team and company scale. Job Description: Were looking for a Manager of Customer Success to lead, develop, and scale our onboarding and support functions. This role will be responsible for building out our customer success organization, driving operational excellence, and ensuring we provide an exceptional experience to every customer from onboarding through ongoing support. Key Responsibilities: Team Leadership & Growth Manage and mentor the current onboarding and support team Hire, train, and develop new team members as the business scales Define team structure and roles for long-term scalability Customer Onboarding & Success Oversee all aspects of customer onboarding, ensuring fast, smooth, and successful activation Design and improve onboarding workflows and timelines to reduce friction and drive satisfaction Customer Support Operations Implement and improve support processes and tools (ticketing, knowledge base, SLAs) Monitor response quality and resolution times; enforce standards and escalate as needed Own metrics and reporting around customer issues and resolution trends Process Optimization & Strategy Identify opportunities to automate and streamline onboarding and support processes Work cross-functionally with Product, Sales, and Engineering to resolve customer issues and improve the product Establish and track KPIs to monitor team effectiveness and customer satisfaction Quality Control & Customer Experience Build a culture of accountability and service excellence Regularly audit support tickets, calls, and onboarding milestones to ensure consistency and quality Lead initiatives that improve the overall customer journey and retention Required Qualifications: Bachelors Degree required 5+ years of experience in Customer Success, Onboarding, or Support roles 2+ years in a leadership or management capacity, preferably in a startup or fintech environment Strong understanding of SaaS, payments, or fintech workflows Demonstrated experience designing scalable team structures and customer support systems Proficiency with support and CRM tools (Zendesk would be a plus) Strong communication, organizational, and analytical skills Passion for customer experience and operational excellence Additional Information: Work Schedule: Monday to Friday, On-Site Paid Federal Holidays PTO Accrual from Day One Equal Employment Opportunity Statement: Paynuity is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work since 2018, MDVIP is committed to excellence in patient care and employee satisfaction. Position Summary As a Success Manager, you will be responsible for building strong relationships with physicians and Practice Management, driving business outcomes, and ensuring their success with our solutions. You will leverage your medical knowledge and sales expertise to develop tailored strategies that enhance productivity, increase membership, and improve overall Practice performance. Your success will be measured based on membership and revenue growth, member retention, and practice performance. Key Responsibilities Practice Success & Growth Strategy • Develop & Execute Business Plans: Partner with physicians to assess practice performance, identify areas for improvement, and implement strategic initiatives that drive revenue, increase patient membership, and enhance operational efficiency. • Drive Measurable Results: Implement targeted programs to reduce cancellations, increase new memberships, optimize pricing strategies, and streamline operations for long-term success. • Onboarding & Continuous Training: Lead the onboarding of new practices and staff, providing ongoing training and performance coaching to ensure team members deliver an exceptional patient experience. Develop First-Year Growth Plans for all new affiliates and guide established practices through continuous improvement initiatives. • Trusted Advisor & Consultative Engagement: Serve as a strategic business consultant, helping physicians optimize patient engagement, streamline workflows, and leverage best practices to enhance practice outcomes. • Proactive Physician & Staff Engagement: Maintain consistent communication through in-person visits, calls, texts, and emails to ensure alignment with corporate initiatives, resolve concerns efficiently, and encourage participation in growth initiatives. • Operational Best Practices & Adoption: Regularly observe practice operations, identify gaps, and provide hands-on guidance to enhance productivity, service quality, and membership retention. Territory & Account Management • Strategic Territory Growth & Risk Mitigation: Proactively identify at-risk practices, expansion opportunities, and new growth initiatives within the assigned territory. Analyze practice performance and recommend continuous improvement plans based on data-driven insights. • Structured Visit & Engagement Cadence: Conduct regular on-site and virtual office visits, adjusting frequency based on performance assessments. Implement plans for underperforming accounts, ensuring practices meet performance goals and maximize revenue potential. • Collaboration & Resource Optimization: Work cross-functionally with internal teams-including Sales, Marketing, and Corporate Support-to drive territory success. Identify appropriate tools and resources to support affiliates effectively and follow up to ensure problem resolution. • Influence & Leadership in Practice Success: Lead physician engagement efforts, influencing participation in key corporate initiatives such as networking events, practice relocations, and technology implementations (EHR integrations, process optimization, etc.) Accountability & Performance Excellence • Goal-Oriented Execution: Maintain a results-driven approach by tracking key performance metrics, logging progress in CRM (Salesforce), and reporting on milestones and growth opportunities. • Commitment to Professional Growth: Actively participate in weekly team meetings, training sessions, and industry webinars to stay ahead of trends, best practices, and new offerings. • Operational Excellence & Responsiveness: Demonstrate strong organizational skills, critical thinking, and accountability by effectively managing multiple accounts, promptly resolving issues, and continuously refining strategies to drive success. • Ownership & Continuous Improvement: Take responsibility for outcomes, collaborate with internal teams to address challenges proactively, and ensure a continuous feedback loop to improve processes. Key Competencies • Goal-Oriented and Results-Driven: Focuses on achieving goals and getting things done efficiently and effectively. • Trusted Advisor: Builds strong relationships by offering helpful advice and being reliable. • Confident and Unflappable: Stays calm and confident, even in stressful or uncertain situations. • Handles Tough Conversations Well: Can talk through difficult issues honestly and respectfully, without avoiding them. • Collaborative: Works well with others, values teamwork, and helps everyone succeed together. Minimum Qualifications • Bachelor's degree in relevant discipline • Three (3) years related work experience in account management • One (1) year related work experience in sales • Proficient in Microsoft Office, with advanced skills in Outlook and intermediate proficiency in Excel and Word. Basic knowledge of PowerPoint. Preferred Qualifications Experience working in healthcare, medical sales, or clinic operations. Experienced with travel and expense reporting tools, mapping software, and CRM systems Why Join MDVIP? • Be part of a mission-driven organization leading innovation in personalized healthcare. • Drive transformation and growth in a dynamic, fast-paced environment. • Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles. • Comprehensive benefits: health, dental, vision insurance, and retirement plans. • Professional development: access to ongoing training and leadership development programs. • Positive work environment: consistently recognized as a Great Place to Work , fostering a culture of collaboration and excellence. MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture. If you require accommodation during the application or interview process, please let us know, and we will be happy to assist. Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.

Job Description At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! At Podium, we're seeking an Automotive AI - Dealership Success Manager to work with our high-value automotive customers. This is an opportunity to be at the forefront of the leading AI company in the automotive space. Podium's AI is a virtual team member that directly contributes to sales/service outcomes for our customers. You will own your territory and act like an arm of the dealerships you support. You will be charged with orchestrating a seamless onboarding experience and driving their ongoing success. Our mission at Podium is to make business and customer communications more effective, convenient, and streamlined with our products that leverage AI. The CSM team provides exceptional experiences for our customer base while increasing usage of the platform and driving down churn. We're looking for a versatile A-player who can meet with both C-suite and day-to-day contacts - speaking to the ROI of the platform while troubleshooting issues. Within this role, you'll have ample opportunity for career advancement and cross-functional partnership. What you will be doing: Serve as the primary post-sales point of contact for our large Automotive dealerships using our AI products Act as the quarterback for a regional territory of our largest automotive customers, including 2-3 onsite dealership visits per week Serve as both a consultant guiding dealerships through their AI transformation and as the primary point of contact for inquiries, issues, and escalations Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products Proactively engage with customers during the renewal process to secure renewals and drive customer retention. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage Proactively anticipate and address potential challenges to ensure a seamless customer experience. Develop strong relationships with customers and become a trusted advisor. Work cross-functionally to relay product feedback Travel: This role requires approximately 50% travel within the assigned region What you should have: Experience and passion for increasing the value of the customer by increasing the breadth and/or depth of their usage of products Demonstrated ability to go above and beyond to maximize retention save % Demonstrated experience and success in a customer success or account management role Ability to confidently and effectively speak with customers of all levels (including CEO's, Owners & VPs) Ability to provide strategic contributions through proven active involvement in shaping departmental strategies Excellent problem-solving and analytical abilities to understand and address customer challenges effectively. Technically adept and able to grasp complex software concepts quickly What we hope you have: Scored top 10% in your performance reviews for the past 3 years 3+ years Automotive experience 5+ years Customer success, consulting, onboarding, or account management experience 3+ years B2B software experience 4-year degree required Consistent over-achievement in past and current positions Benefits Open and transparent culture Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Are you passionate about customer satisfaction and building long-term customer relationships? This Florida-based, fast-growing software company dedicated to helping small and mid-sized businesses streamline operations and drive growth through quote and proposal software is looking for a Customer Success Manager who will play a key role in delivering exceptional service to QuoteWerks customers. This is an on-site position located in Orlando, FL. We'll Provide: Robust benefits package including health insurance, dental, vision, 401K, PTO, and holidays Salary range of $45,000 - $60,000, plus quarterly bonus opportunities A set schedule of 8:45am-5:15pm to help promote work/life balance Small team, big impact - your work will directly shape the customer experience and company growth Collaborative, supportive culture where your voice matters Opportunities for continued growth and learning What You'll Do: Serve as the first point of contact for all product, feature, and account questions from existing customers via phone and email Maintain strong, long-lasting customer relationships Ensure customers' needs are understood and satisfied Create sales quotes and detailed proposals Own the onboarding process, ensuring each customer launches successfully and adopts key features quickly Interact with our reseller partner channel Collaborate with internal teams to execute projects and campaigns Provide product demonstrations Increase sales and secure renewals by demonstrating the value of QuoteWerks solutions and building strong relationships with customers Monitor customer health metrics and proactively identify at-risk accounts, developing and executing retention strategies Skills You'll Need: 2-5 years of customer-focused office experience in a B2B environment, including customer service, account management, or similar roles (technology or software experience a plus) Experience managing client accounts Comfortable making outbound phone calls Strong verbal and written communication skills Excellent organizational and time management skills Positive and outgoing disposition Familiarity with CRM or accounting software is a plus Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: ********************************************************************

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: As a Principal Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of ServiceNow solutions, navigating through conflict, and managing the internal and external stakeholders, as well as ServiceNow and customer delivery teams. Responsibilities: Manage complex cross-functional projects and teams, senior-level business executives and customers to provide a seamless delivery and customer experience. Provide and communicate status, risks, and necessary actions to the customer as well as to internal executive teams Manage each phase of the project and be able to navigate the cross-functional team, both internal and external Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project. Set proper expectations and align on desired outcomes with customers and stakeholders as you initiate the project and throughout it to ensure continued alignment. Qualifications To be successful in this role you have: Minimum 12+ years progressive experience as part of a professional services organization implementing large scale projects. 8+ years in Customer Engagement roles. Prior experience with implementing or supporting ServiceNow products in an Enterprise Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting Experience in the banking industry, or implementing projects supporting banking and financial sectors Demonstrated experience in leading large key projects, including strategic customer programs from inception to successful roll-out and beyond Experience with end to end project implementation at an enterprise level. Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes Experience with analytics and understanding of metrics and KPIs (as defined) Thought leadership and strategic thinking Executive presence Ability to gather and analyze data to understand the pros and cons of different decisions and options Ability to communicate abstract ideas clearly and independently manage complex project objectives Excellent negotiation and persuasion skills. Strong emotional intelligence, ability to read people and adapt to ensure the most successful communication tactics. Facilitation skills in leading and planning meetings, reviews, and retrospectives. Strong customer orientation and an innate ability to anticipate and act Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement Ability to learn quickly and pick up tools, systems, and processes in a short amount of time Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically Travel up to 50% FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Wonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987. The construction process is broken up into three distinct phases: Pre-construction/Pre-development, Construction, and Post Construction/Close Out. At Wonder Works, we pride ourselves on the quality of services we provide within each phase. Unlike other builders, we offer flexibility in Delivery Methods for all phases of the work. Each situation and phase is unique and in order to be successful one cannot always follow established paradigms. We can act as General Contractor, Design-Builder, Construction Manager and even Developer. Job Description We are looking for a motivated and experienced Customer Support Manager to lead our customer support department. The Customer Support Manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. You will be up-to-date on industry products and trends, and train staff accordingly. The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff. Pay: $20.00 - $35.00 per hour. Customer Support Manager Responsibilities: Managing the customer support department's day-to-day functions. Responding to escalated customer support issues. Implementing customer support processes to enhance customer satisfaction. Formulating and revising customer support policies and promote their implementation. Informing the team of all new information related to products, procedures, and trends. Assessing support statistics and preparing detailed reports on the findings. Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts. Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department. Qualifications Customer Support Manager Requirements: High school diploma or equivalent. Proven experience as a Customer Support Specialist, preferably within a similar environment. Thorough knowledge of legislation pertaining to consumer protection. Prior experience in a managerial or supervisory role will be advantageous. Top-notch oral, written, and interpersonal abilities. Well-developed arbitration skills with the ability to remain impartial. Affinity for multitasking with precision. Capacity to accept and utilize constructive criticism. Alignment with our company's values. Additional Information Wonder Works employees have a winning attitude and champion innovation, teamwork and accountability through a results-oriented, customer-centric, and fun culture. We offer various health and financial benefits, learning and growth opportunities, competitive salary compensation, rewarding bonus programs, and a wide range of work-life benefits designed to make your life easier. All your information will be kept confidential according to EEO guidelines.

Mopar is seeking a skilled and empathetic Customer Relations Manager to lead customer experience resolution efforts across the regional dealer network. This role is responsible for managing escalated customer issues, including disputes, buybacks, and customer care cases, while working closely with Area Managers, dealership staff, and internal teams. The Customer Relations Manager will serve as a key advocate for customer satisfaction and retention, ensuring timely and effective resolution of concerns and promoting a culture of service excellence. Key Responsibilities: * Customer Case Management: Oversee and resolve escalated customer issues, including disputes, buybacks, and complex care cases, in coordination with dealers and internal teams. * Field Collaboration: Partner with Area Managers and dealership personnel to investigate concerns, implement solutions, and improve customer experience processes. * Retention & Satisfaction: Drive initiatives aimed at increasing customer satisfaction and retention through proactive issue resolution and service recovery strategies. * Process Improvement: Identify recurring issues and recommend process enhancements to reduce future customer complaints and improve dealer responsiveness. * Training & Support: Support dealership staff and Area Managers with training and resources to improve customer handling and communication practices. * Compliance & Documentation: Ensure all customer cases are documented accurately and handled in accordance with Mopar policies and regulatory requirements. Basic Qualifications: * Bachelor's degree in Business, Communications, or related field (preferred) * 5+ years of experience in customer relations, automotive service, or dealership operations * Strong conflict resolution, communication, and negotiation skills * Ability to manage sensitive issues with professionalism and empathy * Experience working with cross-functional teams and field operations * Proficiency in case management systems and reporting tools Preferred Qualifications: * Familiarity with Mopar customer care systems and policies * Experience handling buybacks, warranty disputes, or legal escalations * Ability to influence and coach dealership staff on customer service best practices

Job DescriptionA Message for the Person Who Knows They're Made for More Maybe you've hit a ceiling. Maybe you've been carrying the weight for your team or company without being recognized for it. Or maybe you've been waiting for someone to finally hand you a real shot - a path you can follow, a skill set you can master, and a system that rewards work ethic instead of seniority. If that hits home, then Talent Find Professional was built for people exactly like you. We're a family-driven organization built on a simple belief: People grow when they're given a clear plan, strong mentorship, and an environment where their effort matters. We help individuals protect what's most important to them while creating careers with flexibility, purpose, and long-term potential. No cold calls. No door-knocking. No corporate grind. You'll meet with individuals who have already raised their hand asking for guidance - and you'll be supported every step of the way by mentorship, technology, and a system that actually works. Responsibilities Learn and apply our proven systems to deliver a smooth, clear, professional experience for every client you serve Contact individuals who have requested information and meet with them through scheduled phone or virtual appointments Guide people through simple, structured conversations to help them understand their options Maintain ongoing communication with clients and internal support teams Follow compliance standards and professional expectations Participate in weekly skill-building calls, leadership development sessions, and team meetings Build long-term relationships using company-provided and self-generated outreach Stay on track with performance benchmarks tied to growth and advancement Qualifications Background in customer service, service-based sales, consulting, or leadership (3+ years preferred but not required) Coachable, self-driven, and serious about personal development Comfortable with virtual communication tools, CRM platforms, and technology Clear and confident communicator - on phone and video Strong empathy, integrity, and client-first mindset Organized, disciplined, and dependable with follow-through Requirements Ability to follow a flexible schedule based on client availability Reliable smartphone, computer, and internet connection Ability to pass a background check Obtain required state credentials (we'll walk you through the process step-by-step if you don't already have them) Benefits & Culture Full mentorship, ongoing training, and leadership development Performance-based compensation with no cap Monthly and annual recognition opportunities Incentive travel experiences for top performers Discounts available for personal health and protection options Supportive, family-focused culture built around growth and empowerment Flexible scheduling that allows you to build a career without sacrificing your life Why Join Talent Find Professional? Because here, you're not just taking another job - you're stepping into a path that can transform your future. We believe leadership is earned through service, success is multiplied through mentorship, and legacy is built through the people you help along the way. If you're coachable, driven, and ready to create a career with meaning, we'd love to connect with you.

Role: Client Success Manager - Dental where you can use your skills in building relationships? Are you passionate about technology? Our client is hiring client success managers. The client success manager is the constant connection between the Customer and our client's company. They are entrusted with ensuring that our client's customers are wildly successful. We are looking for someone who is accomplished in building relationships with customers, passionate about technology, concise, and inspired by customer satisfaction! What will you do? Be an account owner and primary escalation triage for live clients Hold regularly scheduled business reviews with clients to maintain overall practice operational health throughout their 90-day post-implementation period, with quarterly and annual communication thereafter Draw actionable data from insights derived from analytics monitoring and long-term strategy Improve Practice Health Monitor Report Scores; workflow optimization coaching for clients Best practice guidance to change management, with a dynamic approach to long-term efficiencies Meeting metrics of reducing client churn, nurture long-term relationship management to drive growth and increase client retention Develop client referral relationships Identify opportunities for additional revenue What does this role require? Candidates will have a minimum of 2 years experience in the healthcare/healthcare software space. Experience in using healthcare software, especially in areas like scheduling insurance management and patient engagement is strongly preferred. Detailed knowledge of how insurance companies work; discern plans, fee schedules, plan registers, and coverage tables. Understanding of Revenue Cycle Management (RCM), including insurance and patient billing. Experience with dental practice management systems such as Dentrix, Open Dental, Eaglesoft, etc is desired; however not required. Strong written and verbal communication skills. Strong computer skills, including the ability to use various virtual-meeting platforms. High School Diploma or equivalent.

✨ Now Hiring: Luxury Spa Sales & Client Experience Manager ✨ 💼 $100K+ Earning Potential | High-End Wellness Spa | Paid Training & Perks Compensation: $3,000/month base salary + performance-based commission On-Target Earnings (OTE): $100,000+ per year Job Type: Full-Time or Part-Time | Flexible Schedule Location: In-person (Travel to nearby spa locations required) Weekend Availability: At least one weekend day required Step Into a Leadership Role Where Sales Meets Luxury Wellness We're looking for a dynamic and results-driven Sales & Client Experience Manager to lead the front-end operations of our luxury spa. In this high-impact role, you'll drive revenue, enhance the guest experience, and support our growth across multiple locations. If you thrive in a fast-paced, high-touch environment where performance is rewarded and leadership is valued, this is your moment. Why Join Us? ✅ $100K+ Earning Potential - Base salary plus uncapped commission ✅ Paid Training - We invest in your success from day one ✅ Gas Reimbursement - For travel to nearby spa locations ✅ Growth-Driven Culture - Advance your career in a growing luxury brand ✅ Employee Discounts - On top-tier skincare products and spa services What You'll Do Lead day-to-day sales operations and team performance at the front desk Deliver exceptional client service while meeting and exceeding revenue goals Drive membership, product, and treatment sales with confidence and professionalism Coach and mentor team members on sales, service, and CRM best practices Manage scheduling, appointment flow, and client communication Handle client concerns and ensure every visit is seamless and elevated Analyze sales KPIs and create action plans for continued growth Collaborate with marketing to align promotions, events, and campaigns Who We're Looking For Proven background in sales or business development (spa, luxury retail, or hospitality preferred) Strong leadership skills with the ability to inspire and motivate a team Confident communicator who thrives in a client-facing, high-end setting Driven by goals, performance, and results Familiar with CRM software, scheduling systems, and client management tools Must have reliable transportation and the flexibility to work at least one weekend day Compensation & Perks 💰 Base Salary: $3,000/month 📈 Uncapped commission - The more you sell, the more you earn 🧠 Paid onboarding and training ⛽ Gas reimbursement for travel between nearby spa locations 💎 Staff discounts on luxury skincare and treatments 🚀 Career advancement in a fast-growing, high-end wellness company Ready to Elevate Your Career? If you're passionate about luxury, driven by results, and ready to lead, we want to hear from you. 📩 Apply now with your resume, contact number, and email. 📧 After applying, send a quick follow-up including: Your earliest available start date Your daily sales goal (numeric) A brief summary of your sales and leadership experience Make wellness your career-and success your lifestyle. Apply today.

Mopar is seeking a skilled and empathetic Customer Relations Manager to lead customer experience resolution efforts across the regional dealer network. This role is responsible for managing escalated customer issues, including disputes, buybacks, and customer care cases, while working closely with Area Managers, dealership staff, and internal teams. The Customer Relations Manager will serve as a key advocate for customer satisfaction and retention, ensuring timely and effective resolution of concerns and promoting a culture of service excellence. Key Responsibilities: Customer Case Management: Oversee and resolve escalated customer issues, including disputes, buybacks, and complex care cases, in coordination with dealers and internal teams. Field Collaboration: Partner with Area Managers and dealership personnel to investigate concerns, implement solutions, and improve customer experience processes. Retention & Satisfaction: Drive initiatives aimed at increasing customer satisfaction and retention through proactive issue resolution and service recovery strategies. Process Improvement: Identify recurring issues and recommend process enhancements to reduce future customer complaints and improve dealer responsiveness. Training & Support: Support dealership staff and Area Managers with training and resources to improve customer handling and communication practices. Compliance & Documentation: Ensure all customer cases are documented accurately and handled in accordance with Mopar policies and regulatory requirements.

The Senior Account Manager cultivates and maintains AssistRx's relationship with our Pharmaceutical manufacturing partners. In this role, you'll be working with pharmaceutical executives (Associate Director and above) on a daily basis to ensure they are receiving maximum value from iAssist's features and services. The Pharmaceutical Account Manager presents new ideas and innovations to clients, upselling and enhancing their product and is the liaison between the Pharmaceutical Brand Teams and all key AssistRx stakeholders. Responsibilities Forms strategic partnership with clients by developing a working knowledge of their business goals, technical challenges and infrastructure configurations to ensure an outstanding customer experience. Establish and maintain a role as advisor to clients and colleagues. Present new ideas and innovations to client to upsell and enhance their products and services. Research high-level solutions for the client. Develop the relationship with the client through regular meetings/conference calls to review service quality and ensure they are receiving maximum benefit from iAssist's features and benefits. Works with Client Services to solve complex support issues effectively. Manages the delivery of recommended/agreed-upon services to achieve high client satisfaction and trust. Determines most effective method of problem resolution by utilizing internal resources when necessary. Primary point of contact for sales and service. Determines most effective method of problem resolution by utilizing internal resources when necessary. Participates in client quarterly reviews, attends annual Plan Of Action meetings and other travel as needed. Plan milestones and track progress. Effectively keeps others adequately informed by presenting information to everyone involved. Requirements Ability to effectively express ideas and thoughts verbally and in written form. Exhibits good listening skills and comprehension. Effectively keeps others adequately informed by presenting information to everyone involved. Ability to define problems, collect data, establish facts and draw valid conclusions. Bachelor's degree (B. A.) from four-year college or university or equivalent experience. Minimum three years of experience working in a customer support and/or sales capacity role. Experience working for or in Pharma. Experience working with Pharmaceutical Brand Teams is essential. Project Management, HUB Operations or Specialty Pharmacy Operations/Account Management strongly desired. Technical skills a must Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

Company:Description: Account Manager- Private Client Services HNW Yacht Practice Our not-so-secret sauce Established as one of the premier insurance agencies in the USA, Marsh & Mclennan Agency (MMA) is meeting the needs of mid-sized businesses across the country. MMA's services are targeted to customers who seek professional advice on program structure, market knowledge, experience and expertise in their industry, along with local resources and service professionals. MMA provides global risk management, risk consulting, insurance brokerage, alternative risk financing, and program management services for businesses, public entities, associations, professional services organizations, and private clients. We offer specialized products and services covering a wide spectrum of risks. Marsh & McLennan Agency- Florida is seeking candidates for the following position based in our Palm Beach Gardens office: The Account Manager is responsible for providing exceptional customer service and supporting the service needs of our Private Client Services Yacht and Boating client base. This is an exciting opportunity to join a well-established company and gain valuable experience working in a professional atmosphere. We will count on you to: Manage a book of yacht / boat clients including, securing and processing renewals, remarketing, and responding to clients requirements. Quote new business, prepare market summaries documents for binding and collaborate with producers and the client in securing the business Be proficient with HNW online quoting systems and learning underwriting guidelines Be proficient with the agencies management system, documenting, making new transactions, setting up clients, updating correspondences What you need to have: High school diploma or equivalent Current & valid 2-20 insurance license At least 3-5 years of experience in Personal Lines/PCS HNW within an insurance agency At least 3-5 years of Personal Lines/PCS Yacht/Boating experience Multi-line and multi-carrier experience with thorough knowledge of guidelines, endorsements, and service for various brokered companies; experience quoting, binding and processing applications Proficiency with MS Office, including Excel; strong data entry and data processing skills Strong verbal and written communication and presentation skills Extremely detail-oriented, organized and proactive Team-oriented and collaborative Growth-minded individual Well organized, strong attention to detail, deadline oriented, strong sense of urgency and self-motivated. Adaptable to ever changing environment, ability to work under pressure in fast-paced environment, manage multiple projects, and meet deadlines. Ability to interact with various personality styles and manage requests from multiple sources. What makes you stand out: Bachelor's degree or higher Strong proficiency and experience with Applied EPIC Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Hybrid and flexible work Charitable contribution match programs Stock purchase opportunities Competitive compensation Entrepreneurial leadership Unmatched, scalable resources Committed to core values Inclusive culture To learn more about a career at MMA, check us out our website or flip through recruiting brochure. Follow us on social media to meet our colleagues and see what makes us tick: Instagram Facebook X LinkedIn Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #MMAFL #Hybrid

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Braishfield Associates, a division of Hull & Company, LLC, a company of Bridge Specialty Group, is seeking a Client Account Manager to join our team in Orlando, FL! The primary responsibility of this role is to service customer accounts. How You Will Contribute: Set up New and Renewal client records Review applications Bind New and Renewal policies Issue policies as necessary Follow up for missing file documentation (loss runs, applications, etc.) Issue, Invoice and Process endorsements, cancellations, reinstatements and non-renewals; or other policy servicing tasks Order loss control reports, follow up for compliance of recs Compliance with Quality Control guidelines Other activities, duties, projects or tasks as assigned Licenses and Certifications: 2-20 license (within 90 days of employment) Skills & Experience to Be Successful: High School or equivalent education Proficient with MS Office Suite Experience in working in a paperless environment - strong PC skills Exceptional telephone demeanor Ability to maintain a high level of confidentiality Must be detail oriented and possess the ability to multi-task Commitment to excellent customer service Ability to effectively work well with others Be a Team Player with a Positive Attitude About Us: Since 1984, Braishfield has provided a wide variety of commercial and personal products from the top specialty carriers in our business. Thanks to our successful relationships with many of the finest retail agents & brokers in America, we have grown into one of the largest companies of our kind. We are guided by strong ethics, honesty & professionalism. Our goal is to deliver specialty insurance products that retail agencies need at the most competitive terms, with financially sound carriers, on a timely basis. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

Care.com is a consumer tech company with heart. We're on a mission to solve a human challenge we all face: finding great care for the ones we love. We're moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we're applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you're all about using your talent for good, Care.com is the place for you. Work Environment: Remote Position Summary As a LifeMart Associate Client Account Manager, you'll be the primary point of contact, working in lockstep with our Director of Strategic Partnerships to manage and grow a portfolio of our valued clients. This is a high energy, client-facing role that requires you to be comfortable and "camera-on" for all meetings. You'll use your independent judgment and strong organizational skills to ensure accounts are managed and optimized, which helps them create a positive member experience and maximizes our growth within. You'll also provide key support for the day-to-day operations of select enterprise accounts managed by the Director of Strategic Partnerships. This role offers a clear growth path into sales, and you should have the ability and natural drive to relationally soft sell to accounts via recommendations and planning on a regular basis. What You'll Be Working On Responsible for the care of a book of assigned LifeMart client accounts inclusive of their unique needs, site update coordination, client reporting and overall client satisfaction. Managing the day-to-day responsibilities, workflow documentation, and guided strategy development from the Director of Strategic Partnerships for your assigned accounts. Supporting the Director of Strategic Partnerships with daily tasks and workflows for their top-tier enterprise clients. Serving as the main liaison between our account management, client implementation, engineering, and customer support teams to drive success. Performing regular client reviews to keep our placement within accounts optimized and identify any growth opportunities. Launching new clients and providing ongoing quality assurance, using a variety of online tools and systems. What You'll Need to Succeed A bachelor's degree and 1-2 years of professional work experience, preferably in an e-commerce or account support role. A basic understanding of online marketing and the ability to quickly learn and master our online systems and reporting tools. The ability to multitask, a sharp eye for detail, and excellent written & verbal communication and proofreading skills. You should also be able to meet deadlines and adapt to changes in a positive way. A collaborative spirit, and the willingness to go the extra mile to support a fast moving, small, dedicated team. Please Note: In compliance with federal employment laws, all candidates must be legally authorized to work in the United States and must permanently reside within the United States for the duration of their employment. Due to business, legal, and payroll considerations, Care.com is unable to hire candidates who reside in the following states: Alaska (AK), Arkansas (AR), California (CA), Delaware (DE), Hawaii (HI), Iowa (IA), Idaho (ID), Maine (ME), Minnesota (MN), Mississippi (MS), Montana (MT), North Dakota (ND), Nevada (NV), Oregon (OR), Rhode Island (RI), South Dakota (SD), Washington (WA), West Virginia (WV), Wyoming (WY), Vermont (VT). ** For applicants residing within 60 minutes of our offices in Dallas & Austin Texas this role will be Hybrid -- in office Monday, Wednesday & Thursday ** For a list of our Perks + Benefits, click here! Company Overview: Available in 21 countries, Care.com is one of the largest providers of online services for finding family care and care jobs, spanning in-home and in-center care solutions. Since 2007, families have relied on Care.com for an array of care for children, seniors, pets, and the home. Designed to meet the evolving needs of today's families and caregivers, the Company also offers customized corporate benefits packages to support working families, household tax and payroll services, and innovations for caregivers to find and book jobs. Care.com is an IAC company (NASDAQ: IAC). Salary Range: $47,000 to $57,000. The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com's total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO). #LI-Remote

Paynuity is a fast-growing fintech payments startup based in Orlando, focused on delivering modern, efficient, and secure payment solutions for businesses. We're building innovative technology to simplify payments and empower our customers, backed by a team committed to customer experience, performance, and integrity. What You Will Do: You'll lead a team of Customer Success and Support team members, with the opportunity to shape the future structure, processes, and tools as the team and company scale. Job Description: We're looking for a Manager of Customer Success to lead, develop, and scale our onboarding and support functions. This role will be responsible for building out our customer success organization, driving operational excellence, and ensuring we provide an exceptional experience to every customer from onboarding through ongoing support. Key Responsibilities: Team Leadership & Growth Manage and mentor the current onboarding and support team Hire, train, and develop new team members as the business scales Define team structure and roles for long-term scalability Customer Onboarding & Success Oversee all aspects of customer onboarding, ensuring fast, smooth, and successful activation Design and improve onboarding workflows and timelines to reduce friction and drive satisfaction Customer Support Operations Implement and improve support processes and tools (ticketing, knowledge base, SLAs) Monitor response quality and resolution times; enforce standards and escalate as needed Own metrics and reporting around customer issues and resolution trends Process Optimization & Strategy Identify opportunities to automate and streamline onboarding and support processes Work cross-functionally with Product, Sales, and Engineering to resolve customer issues and improve the product Establish and track KPIs to monitor team effectiveness and customer satisfaction Quality Control & Customer Experience Build a culture of accountability and service excellence Regularly audit support tickets, calls, and onboarding milestones to ensure consistency and quality Lead initiatives that improve the overall customer journey and retention Required Qualifications: Bachelor's Degree required 5+ years of experience in Customer Success, Onboarding, or Support roles 2+ years in a leadership or management capacity, preferably in a startup or fintech environment Strong understanding of SaaS, payments, or fintech workflows Demonstrated experience designing scalable team structures and customer support systems Proficiency with support and CRM tools (Zendesk would be a plus) Strong communication, organizational, and analytical skills Passion for customer experience and operational excellence Additional Information: Work Schedule: Monday to Friday, On-Site Paid Federal Holidays PTO Accrual from Day One Equal Employment Opportunity Statement: Paynuity is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: As a Principal Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of ServiceNow solutions, navigating through conflict, and managing the internal and external stakeholders, as well as ServiceNow and customer delivery teams. Responsibilities: * Manage complex cross-functional projects and teams, senior-level business executives and customers to provide a seamless delivery and customer experience. * Provide and communicate status, risks, and necessary actions to the customer as well as to internal executive teams * Manage each phase of the project and be able to navigate the cross-functional team, both internal and external * Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project. * Set proper expectations and align on desired outcomes with customers and stakeholders as you initiate the project and throughout it to ensure continued alignment. Qualifications To be successful in this role you have: * Minimum 12+ years progressive experience as part of a professional services organization implementing large scale projects. * 8+ years in Customer Engagement roles. * Prior experience with implementing or supporting ServiceNow products in an Enterprise * Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting * Experience in the banking industry, or implementing projects supporting banking and financial sectors * Demonstrated experience in leading large key projects, including strategic customer programs from inception to successful roll-out and beyond * Experience with end to end project implementation at an enterprise level. * Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes * Experience with analytics and understanding of metrics and KPIs (as defined) * Thought leadership and strategic thinking * Executive presence * Ability to gather and analyze data to understand the pros and cons of different decisions and options * Ability to communicate abstract ideas clearly and independently manage complex project objectives * Excellent negotiation and persuasion skills. * Strong emotional intelligence, ability to read people and adapt to ensure the most successful communication tactics. * Facilitation skills in leading and planning meetings, reviews, and retrospectives. * Strong customer orientation and an innate ability to anticipate and act * Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement * Ability to learn quickly and pick up tools, systems, and processes in a short amount of time * Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically * Travel up to 50% FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.