Customer success manager jobs in Palm Bay, FL - 338 jobs

Frank Gay Commercial Services is a leading provider of comprehensive HVAC, plumbing, electrical, and mechanical services, catering to commercial and industrial clients. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering top-tier solutions to meet our clients' diverse needs. Job Overview: We are seeking an experienced and skilled HVAC Manager to lead our Commercial Services division. The HVAC Manager will play a pivotal role in overseeing and managing all aspects of HVAC operations, ensuring the highest standards of service delivery, customer satisfaction, and team performance. Pay Range: $70,000 - 80,000/yr + $7500 annual car allowance and Quarterly Bonuses Responsibilities: Leadership and Team Management: Lead, mentor, and inspire a team of commercial HVAC and Refrigeration technicians, providing guidance and support to ensure high performance and exceptional customer service. Foster a positive and collaborative work environment that encourages teamwork and continuous improvement Operational Excellence: Oversee the planning, coordination, and execution of Commercial HVAC projects, ensuring they are completed on time, within budget, and in compliance with industry standards and regulations. Develop and implement efficient workflow processes to optimize resource utilization, enhance operational efficiency, and minimize downtime. Customer Satisfaction: Act as a client interface, addressing customer inquiries, concerns, and ensuring overall satisfaction with commercial HVAC services. Implement quality control measures to maintain the highest standards of workmanship and service excellence. Technical Expertise: Stay abreast of industry trends, technologies, and best practices in commercial HVAC systems to provide strategic guidance and recommendations. Collaborate with the technical team to troubleshoot complex commercial HVAC issues and develop innovative solutions. Budget Management: Work closely with the finance department to develop and manage budgets for Commercial HVAC projects, ensuring cost-effective solutions and profitability. Monitor financial performance against established budgets and implement corrective actions as needed. Qualifications: Minimum of 7 years of progressive experience in Commercial HVAC management. Strong technical knowledge of commercial HVAC systems, Refrigeration and HVAC equipment. Proven leadership experience with the ability to motivate and manage a team effectively. Excellent communication and interpersonal skills, with the ability to interact with clients and team members professionally. In-depth understanding of industry regulations, safety standards, and compliance requirements. Demonstrated ability to drive operational excellence, achieve targeted goals, and enhance customer satisfaction. Relevant certifications and licenses in HVAC management.

Who we are: Artisent Floors is a fast growing, full-service flooring company, and we're looking for the right people to join our team. We work hard, collaborate closely, and find the right solutions to make our clients happy. We provide next day flooring service to the multifamily industry, serving apartment communities in 17 cities from our corporate headquarters in Memphis, TN. Why join us: The mission of Artisent Floors is to revolutionize the multifamily flooring industry by delivering superior products and personalized service to our customers. We strive to exhibit our Core Values every day: ● Diligence- We make our customers' job easy by doing the little things that make a big difference. ● Integrity- We operate in good faith and absolute honesty. Never promise what you can't deliver; and do what is right in every situation. ● Creativity- We will never stop innovating to benefit our customers, bring efficiency to our operations, make our workplace more rewarding, and benefit our community. ● Expertise- We will be the best at what we do. When new opportunities arise, we will lead the way in doing business the right way. ● Artisent Family- We take an interest in all four aspects of the lives of our employees - Physical, Spiritual, Emotional, and Social. Because Artisent Floors could not exist without its people, we will invest in those people and succeed together. What role will you play Artisent Floors is adding an Account Manager to our team. As an Account Manager, you will have four core responsibilities: ● Make in-person cold calls to businesses and multifamily apartment communities ● Measure apartment units and homes to create proposals for customers ● Drive branch revenue through individual performance ● Ensure high levels of customer service to all current and future prospects Who you are: We are seeking a highly motivated and experienced individual to join our team as an Account Manager. In this role, you will become a subject matter expert on all our products, software, and systems. You will become an expert at the “Artisent Sales Method” - the same methodology we've used to rapidly expand from just one store to 17 locations. To achieve this, you will spend one week in our home office in Memphis training and another week in your respective market with a trainer, focusing on the sales process. Preferred candidates will have: ● 2-5 years of outside sales or multi-family experience ● Bilingual is a plus but not required ● Exceptional ability to connect with prospects and customers ● Driven by competition and working within a team environment ● Strives to be better today than yesterday ● Aptitude to learn and absorb new technologies and skills Benefits: ● Base salary + monthly team commission ● Health insurance- 100% of employee premium paid by Artisent Floors ● Dental, Vision, Supplemental insurance: Available as employee paid benefit ● Paid time off (PTO): ● 100% Company-paid benefits: Life Insurance and AD&D coverage ● 401(k)/Roth matching ● Holidays: Company- paid holidays ● Vehicle allowance ● Cell phone ● Credit Card for gas and expenses ● Toll allowance (if applicable)

Job Context Simpro is scaling rapidly, and we're doubling the size of our Customer Success organisation in 2026. With strong global growth and an expanding product suite, we're looking for a Customer Success Manager with sharp commercial instincts - someone who can build strong relationships, close opportunities within an exciting portfolio of clients, and grow their career in a high-performing SaaS environment. In this hybrid Customer Success / Account Management role, you'll be the strategic partner for your customers - driving adoption, securing renewals, and uncovering meaningful growth opportunities. You'll combine consultative customer engagement with the hunger and confidence to expand accounts and make an impact. What You'll Do Drive adoption & customer value * Build proactive, regular engagement with your portfolio to ensure high utilisation and tangible outcomes. * Understand customer workflows and recommend best-practice optimisation. * Provide responsive, high-quality support across calls, email, and occasional site visits. Retain, renew & grow accounts * Lead end-to-end renewal conversations, ensuring customers see Simpro's long-term value. * Identify and close cross-sell and up-sell opportunities across modules, services, and training. * Act as a strategic advisor who confidently positions solutions that drive customer success. Collaborate & advocate * Partner with Sales, Product, Support, and Implementation to deliver a seamless experience. * Bring customer insights back into the business to influence product and process improvements. * Build strong, trusted relationships with stakeholders at all levels. What You'll Bring * Experience in Customer Success, Account Management, or a similar customer-facing role within SaaS. * A customer-first mindset paired with strong commercial acumen. * Excellent interpersonal and communication skills, with the ability to influence and build trust. * Confidence identifying customer needs and translating them into clear recommendations. * Tech-savviness and a willingness to learn a broad, evolving product suite. * A driven, outcomes-focused attitude and the ability to thrive in a fast-growing environment. What We Can Offer You * Leave to foster personal connections, health & overall well-being * Employee Assistance Program * Generous Parental Leave Program * Paid Volunteer Leave Days * Public Holiday Exchange Scheme * Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time! * Talent Referral Program - get rewarded for referring a friend to join our team! * Casual dress and relaxed office environment * Fun team camaraderie and events * Opportunities for career progression and development * Diverse training & internal networking opportunities across all of our product lines * A range of other fantastic benefits! * Click here to find out more about working at Simpro Group! Our Core Values While experience in the above areas will be highly considered, it's important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us: We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. Visit simprogroup.com/au/company/careers to learn more about us and our values. If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume. We would like to take this opportunity to thank all candidates for their application. * Please note, no agencies will be accepted in the recruitment of this role.

About us: Ingram Micro is a leading technology distributor for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at ******************** We are hiring a Customer Success Manager (Cloud Business Expert), who will have a mind focused on enabling and supporting our partners as they deliver solutions to their clients. Leveraging programs, technology, data and services, they will work with our partners to ensure the partners achieve business success in areas of recurring revenue generation, retention, and utilizing of time-saving technology. Who are we ? Ingram Micro powers the world's largest cloud marketplace and is committed to helping our partners accelerate their digital business success by leveraging our hyperscale platform technology, an infinite ecosystem of cloud solutions from the biggest innovators in the tech industry and go-to-market support and resources to increase adoption and growth. With proven proficiency in SaaS, IaaS, IoT, security, and XaaS technologies, we invite visionaries to join our team and make an impact on this fast-growing industry. Ingram Micro is a master Cloud Service Provider (mCSP), offering channel partners and professionals access to a global marketplace, expertise, solutions and enablement programs that empower organisations to configure, provision and manage cloud technologies with confidence and ease. What does the role involve? * Serve as the cloud business expert and main point of contact for all Ingram Micro Cloud vendor offerings, such as Microsoft, AWS and more. * Build relationships with the assigned customer base, helping with issues and continuing to delight with a positive customer-centric attitude. * Develop and execute a proactive and customer-specific business strategy to retain and grow the recurring revenue base within the assigned customer base. Know your assigned customers' business inside out. * Retain and grow assigned customer revenues by successfully managing subscription/end customer retention, renewal, and up-sell rates. * Enable assigned customers to drive a customer success strategy within their own business. Ensure customers are taking a 'never lose a subscription' approach. What you'll bring * Minimum of 5 years of experience in customer success, technical account management, customer experience or project management. * Strong technical acumen and proven customer engagement history. * Experience in managing multiple accounts within a territory, to aggressively increase adoption, and ensure satisfaction and renewal. * Strong experience managing multi-tiered customer and service provider relationships. * Strong interpersonal skills, including the ability to work well with others and build a team-oriented environment. * Willingness and ability to travel up to 25% of the time. * Competitive, ethical, refuse-to-lose attitude, strong work ethic, excellent team building and influencing skills. * Previous experience working on SaaS, IaaS or general Cloud technology is a plus. * Must be energetic, bold, and ambitious to execute on Ingram Micro Cloud's strategic objectives. What's in it for you? * We provide a fun, professional, and challenging international business setting. Finally, you will get the chance to become part of the world's leading Technology Solutions provider in the world and a Great Place to Work certified organisation in ten countries across EMEA & APAC. * We will support you in your professional and personal development by providing you with access to LinkedIn Learning and many high-quality training courses and on-the-job experience to increase your knowledge and expertise. * We are a large organisation with many national and international career opportunities, meaning we can provide you with great career opportunities for years to come, with you in the driver's seat. You'll be part of a workplace where you'll feel like you are valued and your contribution is appreciated within the business. Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. Let's shape tomorrow. If this sounds like something you want to be a part of, click "Apply". #LI-TS #LI-Hybrid

About the Role Florida Orlando Company Siemens Gamesa Renewable Energy, LLC Organization Wind Power Business Unit Onshore Full / Part time Full-time Experience Level Not defined A Snapshot of Your Day Customer Order Management (COM) employees act as a liaison (or driver) between our regional (internal) customers (Operations, Aftermarket Parts & Project Management) and our global departments such for the supply of parts & consumables to wind farm sites. COM's main responsibilities are: Obtaining and providing expected delivery dates, shipment tracking information and proof of deliveries, initiates expediting and supports supply solutions when required, ensures that system orders are processing correctly, helps manage order delivery scheduling, helps support customer service and quality issues and monitors backlog to reduce order aging. A typical day would involve meetings with your assigned customer base to manage and address open order lines and support requests and questions as needed. You would then use the many system reports (Open Order Report, Completed Order Report, Incompletion Log, VL06O Delivery Note Report, APO Schedule Report & Planning Tracking Report) & tools (MD04 Order Pegging, TD Playbook, Jira Ticket System & MD Ticket System) available to you for the management of order lines with the goal of meeting our promised delivery times while meeting customer delivery expectations as best possible. How You'll Make an Impact * Strong customer relationships via regular meetings & communications * Driving on-time delivery to the systems first promise date(s). * Strong management of order line backlog to keep it from aging. * Manage delivery scheduling and help with quality issues. What You Bring * Bachelor degree with 3-5 years of Supply Chain experience preferred or high school diploma or equivalent with 8 plus years preferred * Strong communication, negotiation and relationship building skills. * Strong organization and system skills & experience (SAP: S&D or EWM, Office: Excel, Power Point, Outlook, TEAMS & Word) * Understanding of Supply Chain and Purchase Order contract language with a background in the energy sector. * Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers. About the Team The team is made up of 7 to 8 COM staff with 1 to 2 COM leads (Systems & Training and Projects & Turbine Down) managed by a COM Manager Head of the department. Ideally the team is located within the NA region (Canada & USA) along with the wind turbine fleet and customers that they support while leaning towards centralization of the existing Orlando Florida & Oakville Ontario offices. Note: We do have team members that work remotely within the region from a home office. Who is Siemens Gamesa? Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. As a leading player in the wind industry and manufacturer of wind turbines, we are passionate about driving the energy transition and providing innovative solutions that meet the growing energy demand of the global community. At Siemens Gamesa, we are constantly seeking individuals to join our team and support our focus on energy transformation Rewards/Benefits * Career growth and development opportunities * Supportive work culture * Company paid Health and wellness benefits * Paid Time Off and paid holidays * 401K savings plan with company match * Family building benefits * Parental leave This role may be based in various locations across the United States. Siemens Energy offers a variety of health and wellness benefits, including paid time off and holiday pay. Details regarding our benefits can be found here: ****************************************************** The base salary range for this position varies by location. For positions based in the United States, the base salary range is $70,630 to $100,900 annually. Specific offers are determined by various factors, such as experience, skills, certifications, and other business needs. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications. Equal Employment Opportunity Statement Siemens Energy and Siemens Gamesa Renewable Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. California Privacy Notice California residents have the right to receive additional notices about their personal information. Click here to read more.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: As a Principal Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of ServiceNow solutions, navigating through conflict, and managing the internal and external stakeholders, as well as ServiceNow and customer delivery teams. Responsibilities: Manage complex cross-functional projects and teams, senior-level business executives and customers to provide a seamless delivery and customer experience. Provide and communicate status, risks, and necessary actions to the customer as well as to internal executive teams Manage each phase of the project and be able to navigate the cross-functional team, both internal and external Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project. Set proper expectations and align on desired outcomes with customers and stakeholders as you initiate the project and throughout it to ensure continued alignment. Qualifications To be successful in this role you have: Minimum 12+ years progressive experience as part of a professional services organization implementing large scale projects. 8+ years in Customer Engagement roles. Prior experience with implementing or supporting ServiceNow products in an Enterprise Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting Experience in the banking industry, or implementing projects supporting banking and financial sectors Demonstrated experience in leading large key projects, including strategic customer programs from inception to successful roll-out and beyond Experience with end to end project implementation at an enterprise level. Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes Experience with analytics and understanding of metrics and KPIs (as defined) Thought leadership and strategic thinking Executive presence Ability to gather and analyze data to understand the pros and cons of different decisions and options Ability to communicate abstract ideas clearly and independently manage complex project objectives Excellent negotiation and persuasion skills. Strong emotional intelligence, ability to read people and adapt to ensure the most successful communication tactics. Facilitation skills in leading and planning meetings, reviews, and retrospectives. Strong customer orientation and an innate ability to anticipate and act Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement Ability to learn quickly and pick up tools, systems, and processes in a short amount of time Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically Travel up to 50% FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Wonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987. The construction process is broken up into three distinct phases: Pre-construction/Pre-development, Construction, and Post Construction/Close Out. At Wonder Works, we pride ourselves on the quality of services we provide within each phase. Unlike other builders, we offer flexibility in Delivery Methods for all phases of the work. Each situation and phase is unique and in order to be successful one cannot always follow established paradigms. We can act as General Contractor, Design-Builder, Construction Manager and even Developer. Job Description We are looking for a motivated and experienced Customer Support Manager to lead our customer support department. The Customer Support Manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. You will be up-to-date on industry products and trends, and train staff accordingly. The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff. Pay: $20.00 - $35.00 per hour. Customer Support Manager Responsibilities: Managing the customer support department's day-to-day functions. Responding to escalated customer support issues. Implementing customer support processes to enhance customer satisfaction. Formulating and revising customer support policies and promote their implementation. Informing the team of all new information related to products, procedures, and trends. Assessing support statistics and preparing detailed reports on the findings. Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts. Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department. Qualifications Customer Support Manager Requirements: High school diploma or equivalent. Proven experience as a Customer Support Specialist, preferably within a similar environment. Thorough knowledge of legislation pertaining to consumer protection. Prior experience in a managerial or supervisory role will be advantageous. Top-notch oral, written, and interpersonal abilities. Well-developed arbitration skills with the ability to remain impartial. Affinity for multitasking with precision. Capacity to accept and utilize constructive criticism. Alignment with our company's values. Additional Information Wonder Works employees have a winning attitude and champion innovation, teamwork and accountability through a results-oriented, customer-centric, and fun culture. We offer various health and financial benefits, learning and growth opportunities, competitive salary compensation, rewarding bonus programs, and a wide range of work-life benefits designed to make your life easier. All your information will be kept confidential according to EEO guidelines.

Role: Client Success Manager - Dental where you can use your skills in building relationships? Are you passionate about technology? Our client is hiring client success managers. The client success manager is the constant connection between the Customer and our client's company. They are entrusted with ensuring that our client's customers are wildly successful. We are looking for someone who is accomplished in building relationships with customers, passionate about technology, concise, and inspired by customer satisfaction! What will you do? Be an account owner and primary escalation triage for live clients Hold regularly scheduled business reviews with clients to maintain overall practice operational health throughout their 90-day post-implementation period, with quarterly and annual communication thereafter Draw actionable data from insights derived from analytics monitoring and long-term strategy Improve Practice Health Monitor Report Scores; workflow optimization coaching for clients Best practice guidance to change management, with a dynamic approach to long-term efficiencies Meeting metrics of reducing client churn, nurture long-term relationship management to drive growth and increase client retention Develop client referral relationships Identify opportunities for additional revenue What does this role require? Candidates will have a minimum of 2 years experience in the healthcare/healthcare software space. Experience in using healthcare software, especially in areas like scheduling insurance management and patient engagement is strongly preferred. Detailed knowledge of how insurance companies work; discern plans, fee schedules, plan registers, and coverage tables. Understanding of Revenue Cycle Management (RCM), including insurance and patient billing. Experience with dental practice management systems such as Dentrix, Open Dental, Eaglesoft, etc is desired; however not required. Strong written and verbal communication skills. Strong computer skills, including the ability to use various virtual-meeting platforms. High School Diploma or equivalent.

✨ Now Hiring: Luxury Spa Sales & Client Experience Manager ✨ 💼 $100K+ Earning Potential | High-End Wellness Spa | Paid Training & Perks Compensation: $3,000/month base salary + performance-based commission On-Target Earnings (OTE): $100,000+ per year Job Type: Full-Time or Part-Time | Flexible Schedule Location: In-person (Travel to nearby spa locations required) Weekend Availability: At least one weekend day required Step Into a Leadership Role Where Sales Meets Luxury Wellness We're looking for a dynamic and results-driven Sales & Client Experience Manager to lead the front-end operations of our luxury spa. In this high-impact role, you'll drive revenue, enhance the guest experience, and support our growth across multiple locations. If you thrive in a fast-paced, high-touch environment where performance is rewarded and leadership is valued, this is your moment. Why Join Us? ✅ $100K+ Earning Potential - Base salary plus uncapped commission ✅ Paid Training - We invest in your success from day one ✅ Gas Reimbursement - For travel to nearby spa locations ✅ Growth-Driven Culture - Advance your career in a growing luxury brand ✅ Employee Discounts - On top-tier skincare products and spa services What You'll Do Lead day-to-day sales operations and team performance at the front desk Deliver exceptional client service while meeting and exceeding revenue goals Drive membership, product, and treatment sales with confidence and professionalism Coach and mentor team members on sales, service, and CRM best practices Manage scheduling, appointment flow, and client communication Handle client concerns and ensure every visit is seamless and elevated Analyze sales KPIs and create action plans for continued growth Collaborate with marketing to align promotions, events, and campaigns Who We're Looking For Proven background in sales or business development (spa, luxury retail, or hospitality preferred) Strong leadership skills with the ability to inspire and motivate a team Confident communicator who thrives in a client-facing, high-end setting Driven by goals, performance, and results Familiar with CRM software, scheduling systems, and client management tools Must have reliable transportation and the flexibility to work at least one weekend day Compensation & Perks 💰 Base Salary: $3,000/month 📈 Uncapped commission - The more you sell, the more you earn 🧠 Paid onboarding and training ⛽ Gas reimbursement for travel between nearby spa locations 💎 Staff discounts on luxury skincare and treatments 🚀 Career advancement in a fast-growing, high-end wellness company Ready to Elevate Your Career? If you're passionate about luxury, driven by results, and ready to lead, we want to hear from you. 📩 Apply now with your resume, contact number, and email. 📧 After applying, send a quick follow-up including: Your earliest available start date Your daily sales goal (numeric) A brief summary of your sales and leadership experience Make wellness your career-and success your lifestyle. Apply today.

CSPi Technology Solutions provides innovative technology solutions for Network Solutions, Wireless & Mobility, Unified Communications & Collaboration, Data Center and Advanced Security. Across these technology focus areas, we also provide Professional and Managed Services. We are headquartered in Deerfield Beach, Florida with additional offices throughout the United States and Europe. CSPi Technology Solutions is focused on recruiting and retaining top talent at every level. We employ people who strive to deliver value and support to our growing client base. Client Manager As a Client Manager - Technology Sales, you will be prospecting for new business, direct client engagement, working with technology partners to increase product knowledge and efficiency, and whenever possible, leveraging these partners' relationships to drive sales into end user accounts. You will be managing both an indirect customer procurement and direct customer engagement model. What you'll do: * Achieve assigned quota targets through collaboration with partners and independent prospecting activities and manage pipeline via Salesforce * Act as solution expert to clients * Engage clients at a detailed level to gain an understanding of the business issues and objectives driving the client's needs * Contribute to strategic planning activities across existing & prospective client bases to identify and position opportunities * Maintain strong technical awareness of assigned products, professional and managed services and general knowledge of other service offerings within CSPi Technology Solutions * Maximize key partner / vendor programs * Drive account planning and solution awareness initiatives with CSPi Technology Solutions partners Requirements: * Sales experience in IT Solutions using: Network Solutions, Wireless & Mobility, Unified Communications & Collaboration, Data Center Solutions and Advanced Security * Sales experience in Professional and Managed IT services * Bachelor's degree or equivalent experience * 3 - 5 years prior client account management experience in a high tech environment in an indirect sales and procurement environment with a demonstrated track record of success in driving customer adoption of technology * Knowledge of sales techniques and processes including the ability to understand customer needs, overcoming objections, ROI analysis, closing the sale * Knowledge of technology prodcuts * Excellent oral and written communication skills, as well as excellent presentation skills * Strong work ethic, attitude and follow through ability Nice to have: * VAR or System Integration experience * Prior experience using CRM products (Microsoft CRM and/or Salesforce.com) CSPi is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law.

Join GardaWorld as a Security Client Services Manager - Where Service Excellence Meets Impact! As a Security Client Services Manager, you'll be the trusted link between our clients and our organization, ensuring they receive an exceptional experience that reflects GardaWorld's reputation as the industry's premier security partner. In this role, you'll champion service quality, strengthen client relationships, and help drive account success through proactive communication, problem-solving, and operational insight. We're looking for a leader who not only understands numbers but also understands people, who can interpret financial reports, build credibility quickly, and consistently demonstrate honesty, reliability, and professionalism. If you're ready to make a meaningful impact and elevate the standard of client service, this is your opportunity to do it with a global industry leader. What's in it for You * Competitive Salary: $60,000 / year * Work Site Location: Orlando, FL * Auto Allowance: $500 (monthly) * Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options. * Career Growth: Career growth opportunities at GardaWorld * Travel: Daily in-person visits to various client sites throughout the market. Your Responsibilities as Client Services Manager * Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards * Develop and maintain effective relationships with clients and employees and serve as the liaison between GardaWorld, our clients, and our assigned staff * Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction * Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts * Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as GardaWorld policy, providing assistance when necessary, and initiating corrective action as required * Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit * Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports * Ensure 100% compliance with all federal, state, and local regulations in assigned accounts. * Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts. * Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of the department and services performed. * Ensure progressive discipline is followed on all corrective actions. * Perform other duties as assigned. (Must always be included) Your Qualifications: * Authorized to work in the United States * Able to pass an extensive screening process * A college degree in business or a related field, or equivalent work experience * A valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards. * Minimum 1 year management experience; 3 years preferred * Must have experience overseeing multiple sites * Must have leadership experience Your Skills and Competencies: * Operational Oversight & Accountability * Client-Centric Communication & Relationship Building * Team Leadership & Performance Management * Attention to Detail & Situational Awareness * Administrative & Analytical Proficiency GardaWorld: Make the World a Safer Place In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers. GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry. It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment. License #: BB1300003 Qualifications Education

AssistRx is a leading healthcare technology company transforming how patients access, start, and stay on specialty therapy. Through our integrated patient support platform, iAssist, and our suite of specialty services, we partner with pharmaceutical manufacturers to improve speed-to-therapy, eliminate barriers, and deliver meaningful outcomes for patients and brands. Our team blends technology, service excellence, and clinical insight to power the next generation of specialty medication access. Position Summary The Strategic Account Manager is a client-facing leader responsible for managing and growing relationships with pharmaceutical manufacturers and brand teams. In this role, you will serve as the trusted strategic partner to brand directors, associate directors, and senior pharmaceutical stakeholders-ensuring they derive maximum value from AssistRx solutions while advancing program performance, innovation, and client satisfaction. This role is ideal for someone who understands the complexities of specialty medication access, patient support programs, HUB services, specialty pharmacy workflows, and manufacturer expectations. You will proactively identify opportunities, enhance service delivery, and guide clients through product enhancements, data insights, and operational improvements. Key ResponsibilitiesClient Partnership & Strategic Management Serve as the primary relationship owner for assigned pharmaceutical brands, building trust with Associate Directors, Directors, and commercial leaders. Develop a deep understanding of each brand's strategic goals, access challenges, patient journey, and program KPIs. Lead regular business reviews, service quality calls, and performance discussions to ensure alignment and value delivery. Act as a strategic advisor to clients by presenting recommendations, operational improvements, workflow optimizations, and innovative solutions. Program Oversight & Execution Monitor overall program health and performance-including patient access metrics, case management trends, and operational KPIs. Partner closely with HUB Operations, Specialty Pharmacy Operations, Product, and Implementation to escalate and resolve issues. Oversee the coordination and successful delivery of all contracted services, ensuring high-quality, compliant execution. Track milestones, maintain project plans, and ensure all parties remain aligned on scope, timelines, and expectations. Upselling, Expansion & Innovation Identify opportunities to expand service offerings or introduce new AssistRx capabilities that enhance brand performance. Partner with Sales, Product, and Leadership to deliver compelling recommendations and business cases. Research challenges and propose high-level solutions that improve speed-to-therapy, adherence, and product adoption. Communication, Reporting & Stakeholder Alignment Serve as the central point of communication for all client updates, escalations, and deliverables. Present insights, data, and product enhancements in a clear and compelling manner to multiple stakeholder levels. Ensure all internal teams are fully informed of client priorities, program changes, and action items. Support quarterly business reviews (QBRs), annual POA meetings, launch planning, and travel to client sites as needed. Requirements Bachelor's degree in business, life sciences, healthcare, or equivalent experience. 3+ years of account management, client services, or customer-facing experience in specialty pharmaceuticals, HUB services, or patient support solutions. (Required) Experience partnering directly with Pharmaceutical Brand Teams (required). Strong understanding of specialty pharmacy workflows, prior authorization processes, benefits verification, copay programs, or HUB operations. High comfort working with technical platforms, data dashboards, and digital patient access solutions. Exceptional communication skills-verbal, written, presentation, and executive presence. Strong analytical ability to identify issues, interpret data, and develop actionable insights. Preferred Qualifications Experience managing enterprise clients in a SaaS, technology-enabled services, or patient support environment. Background supporting specialty medication launches, access programs, or case management operations. Project management or PMP certification. Proficiency with CRM platforms, reporting tools, or customer engagement systems. Ability to navigate matrixed organizations and influence cross-functional internal and external stakeholders. What Makes This Role Exciting You will directly shape patient access outcomes and brand performance for top pharmaceutical manufacturers. You will sit at the intersection of technology, operations, strategy, and client leadership. You gain high visibility with senior leaders-both internally and externally. You will influence innovation across the iAssist platform and specialty services ecosystem. Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

Company:Description: Account Manager- Private Client Services HNW Yacht Practice Our not-so-secret sauce Established as one of the premier insurance agencies in the USA, Marsh & Mclennan Agency (MMA) is meeting the needs of mid-sized businesses across the country. MMA's services are targeted to customers who seek professional advice on program structure, market knowledge, experience and expertise in their industry, along with local resources and service professionals. MMA provides global risk management, risk consulting, insurance brokerage, alternative risk financing, and program management services for businesses, public entities, associations, professional services organizations, and private clients. We offer specialized products and services covering a wide spectrum of risks. Marsh & McLennan Agency- Florida is seeking candidates for the following position based in our Palm Beach Gardens office: The Account Manager is responsible for providing exceptional customer service and supporting the service needs of our Private Client Services Yacht and Boating client base. This is an exciting opportunity to join a well-established company and gain valuable experience working in a professional atmosphere. We will count on you to: Manage a book of yacht / boat clients including, securing and processing renewals, remarketing, and responding to clients requirements. Quote new business, prepare market summaries documents for binding and collaborate with producers and the client in securing the business Be proficient with HNW online quoting systems and learning underwriting guidelines Be proficient with the agencies management system, documenting, making new transactions, setting up clients, updating correspondences What you need to have: High school diploma or equivalent Current & valid 2-20 insurance license At least 3-5 years of experience in Personal Lines/PCS HNW within an insurance agency At least 3-5 years of Personal Lines/PCS Yacht/Boating experience Multi-line and multi-carrier experience with thorough knowledge of guidelines, endorsements, and service for various brokered companies; experience quoting, binding and processing applications Proficiency with MS Office, including Excel; strong data entry and data processing skills Strong verbal and written communication and presentation skills Extremely detail-oriented, organized and proactive Team-oriented and collaborative Growth-minded individual Well organized, strong attention to detail, deadline oriented, strong sense of urgency and self-motivated. Adaptable to ever changing environment, ability to work under pressure in fast-paced environment, manage multiple projects, and meet deadlines. Ability to interact with various personality styles and manage requests from multiple sources. What makes you stand out: Bachelor's degree or higher Strong proficiency and experience with Applied EPIC Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Hybrid and flexible work Charitable contribution match programs Stock purchase opportunities Competitive compensation Entrepreneurial leadership Unmatched, scalable resources Committed to core values Inclusive culture To learn more about a career at MMA, check us out our website or flip through recruiting brochure. Follow us on social media to meet our colleagues and see what makes us tick: Instagram Facebook X LinkedIn Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #MMAFL #Hybrid

Customer Account Manager is responsible for managing all the technical aspects of the relationship with our customers. Whilst providing top-quality customer service, Customer Account Manager assist in strengthening customer relationships and ensuring customer satisfaction. This involves you working closely with the Business, Sales, Project Management, and Engineering teams to keep the customer satisfied with our products and services, win new business, and increase sales. Job Description: Hold regular review meetings with customers for discussions on any problems and issues and report to other members of the account team. Act as the liaison to support organization to ensure client escalations are resolved in due time. Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth Assist in product trainings as necessary Responsible for managing ongoing support to customers in order to confirm that the customers continue to make effective use of the company's products. Monitor support requests made by customers to identify any recurring issues and recommend changes to products. They analyze customers' support needs and identify areas where the company can reduce support costs and offer improved service. By monitoring associated support needs and product performance, these managers identify opportunities to modify or upgrade products so that they effectively meet customers' needs. Frequently conduct and coordinate tactical operations reviews with client teams Partner with Sales teams to build relationships with decision makers, business contacts, and influencers Day to Day Activities include: Help customers manage budget/spend with Contour Discuss strategic initiatives and help the customers plan accordingly Manage customer "Request For Change" changes within the environment Discuss and influence customers about new Contour services that will fit with their strategy Manage and communicate any RCAs for severe incidents Help coordinate tactical troubleshooting for customer issues Lead Crisis Management in the event of a disaster Define how Contour interacts with the customer for support and incident management Onboard new customers that you will manage Meet weekly with customers to discuss ongoing business/technical issues and upcoming projects

The White Label Firm, Inc. (2015) is a sales, marketing and promotions Company. We handle campaigns for clients who range from the telecom, utility, non profit, security and financial sector. We believe our business can only grow based on the caliber of the people on our team. We hold a strong emphasis on training our leaders of tomorrow and believe in values of teamwork, positivity and an impossible is nothing attitude. Rather your looking for a career change or new to the workforce, we have a place for you Job DescriptionStrategic Account Manager - Telecom • Local Industry, Leader Major National Player • Genuine Career Defining opportunity - Scope for Growth & Development • Great Working Environment & People Our client is one of the major player's within it's industry sector in the Northeastern marketplace. Nationally, it is considered one of the Leaders, with annual turnover in excess of $120B. As a result of strong organic growth and internal promotions, the business is now seeking to train from the ground up from technical sales professionals to join the customer acquisitions campaigns designed to increase our clients market share. To be considered for this role you must satisfy some parameters which include, but are not limited to the following: • Strong work ethic • Ability to demonstrate products to the public upon completing product training • Successfully strive to manage sales and marketing portfolio to exceed client KPIs • Can demonstrate accountability in time and budget management • Have an amiable disposition that enables you to build strong networking and client relationships • Can demonstrate the ability to effectively manage difficult client situations and maintain customer satisfaction • Have a "Can-Do - Results Oriented" mindset to just get in and get the job done • Are passionate about selling a quality product with a strong business that will support you to succeed If you believe that you satisfy these criteria, then submit your application to abell@thisiswhitelabel. tv For the successful candidate, a flexible compensation package will be negotiated including an uncapped Incentive program - with realistic "Individual" targets and; a wide variety of other employee benefits such as your dedicated Samsung Galaxy tablet. We provide an excellent working environment and pride ourselves on being an employer of choice - with genuinely nice co-workers who all work hard to achieve a common goal, full training and growth opportunities. Submit your application to *************************** Additional Information All your information will be kept confidential according to EEO guidelines.

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **What you get to do in this role:** As a Principal Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of ServiceNow solutions, navigating through conflict, and managing the internal and external stakeholders, as well as ServiceNow and customer delivery teams. **Responsibilities:** + Manage complex cross-functional projects and teams, senior-level business executives and customers to provide a seamless delivery and customer experience. + Provide and communicate status, risks, and necessary actions to the customer as well as to internal executive teams + Manage each phase of the project and be able to navigate the cross-functional team, both internal and external + Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project. + Set proper expectations and align on desired outcomes with customers and stakeholders as you initiate the project and throughout it to ensure continued alignment. **To be successful in this role you have:** + Minimum 12+ years progressive experience as part of a professional services organization implementing large scale projects. + 8+ years in Customer Engagement roles. + Prior experience with implementing or supporting ServiceNow products in an Enterprise + Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting + Experience in the banking industry, or implementing projects supporting banking and financial sectors + Demonstrated experience in leading large key projects, including strategic customer programs from inception to successful roll-out and beyond + Experience with end to end project implementation at an enterprise level. + Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes + Experience with analytics and understanding of metrics and KPIs (as defined) + Thought leadership and strategic thinking + Executive presence + Ability to gather and analyze data to understand the pros and cons of different decisions and options + Ability to communicate abstract ideas clearly and independently manage complex project objectives + Excellent negotiation and persuasion skills. + Strong emotional intelligence, ability to read people and adapt to ensure the most successful communication tactics. + Facilitation skills in leading and planning meetings, reviews, and retrospectives. + Strong customer orientation and an innate ability to anticipate and act + Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement + Ability to learn quickly and pick up tools, systems, and processes in a short amount of time + Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically + Travel up to 50% FD21 **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Wonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987. The construction process is broken up into three distinct phases: Pre-construction/Pre-development, Construction, and Post Construction/Close Out. At Wonder Works, we pride ourselves on the quality of services we provide within each phase. Unlike other builders, we offer flexibility in Delivery Methods for all phases of the work. Each situation and phase is unique and in order to be successful one cannot always follow established paradigms. We can act as General Contractor, Design-Builder, Construction Manager and even Developer. Job Description We are looking for a motivated and experienced Customer Support Manager to lead our customer support department. The Customer Support Manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. You will be up-to-date on industry products and trends, and train staff accordingly. The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff. Pay: $20.00 - $35.00 per hour. Customer Support Manager Responsibilities: Managing the customer support department's day-to-day functions. Responding to escalated customer support issues. Implementing customer support processes to enhance customer satisfaction. Formulating and revising customer support policies and promote their implementation. Informing the team of all new information related to products, procedures, and trends. Assessing support statistics and preparing detailed reports on the findings. Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts. Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department. Qualifications Customer Support Manager Requirements: High school diploma or equivalent. Proven experience as a Customer Support Specialist, preferably within a similar environment. Thorough knowledge of legislation pertaining to consumer protection. Prior experience in a managerial or supervisory role will be advantageous. Top-notch oral, written, and interpersonal abilities. Well-developed arbitration skills with the ability to remain impartial. Affinity for multitasking with precision. Capacity to accept and utilize constructive criticism. Alignment with our company's values. Additional Information Wonder Works employees have a winning attitude and champion innovation, teamwork and accountability through a results-oriented, customer-centric, and fun culture. We offer various health and financial benefits, learning and growth opportunities, competitive salary compensation, rewarding bonus programs, and a wide range of work-life benefits designed to make your life easier. All your information will be kept confidential according to EEO guidelines.

AssistRx is a leading healthcare technology and services company dedicated to accelerating patient access to specialty therapies. Through our integrated technology platforms and patient support solutions, we partner with pharmaceutical manufacturers, specialty pharmacies, and healthcare providers to remove access barriers, optimize therapy initiation, and improve long-term patient outcomes. Our Strategic Account Management team plays a critical role in ensuring our manufacturer partners realize full value from AssistRx's solutions through strong relationships, operational excellence, and data-driven decision-making. Role Overview The Manager, Strategic Account Management is a senior, client-facing leader responsible for driving account growth, retention, and operational performance across a portfolio of pharmaceutical manufacturer partners. This is a hybrid individual-contributor and people-leader role, requiring deep expertise in pharmaceutical brand operations, HUB services, and specialty pharmacy workflows. You will serve as a trusted strategic advisor to manufacturer brand teams while leading and developing a high-performing account management team. This role requires strong technical acumen, analytical rigor, and the ability to translate complex data and operational insights into actionable strategies for both clients and internal stakeholders. Key ResponsibilitiesClient Strategy & Relationship Leadership Serve as the primary strategic partner for assigned pharmaceutical manufacturer accounts, ensuring alignment between client objectives and AssistRx solutions. Build and maintain executive-level relationships with pharmaceutical brand teams, HUB leadership, and specialty pharmacy partners. Proactively identify growth opportunities, solution expansion, and risk mitigation strategies across the client portfolio. Lead client business reviews, performance discussions, and strategic planning sessions using data-driven insights. Operational & Financial Performance Own and manage key account KPIs, including: Revenue retention and expansion forecasting Account profitability and resource optimization Accounts receivable performance and issue resolution Analyze operational and financial data to identify trends, risks, and opportunities for improvement. Partner cross-functionally with Operations, Product, Technology, Finance, and Compliance teams to resolve complex client issues and escalations. Team Leadership & Development Directly manage and develop a team of 5-6 Strategic Account Managers. Set clear performance expectations, coach team members, and drive accountability to KPIs and service standards. Lead hiring, onboarding, training, performance evaluations, and career development for direct reports. Foster a collaborative, solutions-oriented team culture focused on client success and continuous improvement. Innovation & Continuous Improvement Champion new ideas, process improvements, and innovative approaches to enhance client experience and operational efficiency. Translate client feedback and market insights into actionable recommendations for internal teams. Thrive in a fast-paced, high-growth environment while balancing multiple priorities and stakeholders. Requirements Required Qualifications Bachelor's degree from an accredited four-year institution or equivalent professional experience. 7+ years of experience in strategic account management, client strategy, or consultative sales roles. Demonstrated experience working with pharmaceutical manufacturers, HUB services, and/or specialty pharmacy operations. Proven ability to manage complex client relationships and deliver measurable business outcomes. Strong analytical and problem-solving skills with the ability to interpret data and drive strategic decisions. High level of technical proficiency, including advanced use of Microsoft Office tools (Excel, PowerPoint, Project, Visio). Preferred Qualifications 3+ years of people management or supervisory experience. Experience supporting enterprise-level pharmaceutical clients in a technology-enabled services environment. Key Competencies for Success Strategic thinking with strong business and financial acumen Executive-level communication and presentation skills Ability to influence without authority across cross-functional teams Comfort navigating ambiguity and complex stakeholder environments Passion for client success, operational excellence, and team development Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance Opportunity to impact patient outcomes through data-driven healthcare technology. Collaborative and mission-driven culture that values innovation and continuous learning. Access to cutting-edge cloud technologies and modern data engineering tools. Competitive compensation, comprehensive benefits, and career growth opportunities AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire