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Automotive Tool Sales/Route Manager - Full Training
Mac Tools 4.0
Customer success manager job in Passaic, NJ
Invest in Your Success with Mac Tools
Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle.
As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds.
Key Benefits of Mac Tools Franchise Ownership
Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada.
Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more.
World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters.
Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc.
Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world.
Financial Flexibility: Explore various financing options to fit your needs.
Financial Requirements
To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options.
Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases.
Ready to Take the Next Step?
Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise?
Complete our quick mobile application to start your journey towards financial independence.
Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand.
Mac Tools , a division of Stanley Black & Decker Inc.
5195 Blazer Parkway
Dublin, Ohio 43017
$49k-56k yearly est. 13d ago
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Head of Customer Success
Method Financial
Customer success manager job in New York, NY
Meet Method
We built Method to propel the next decade of consumer finance. Method's APIs are redefining financial connectivity with real-time read-write access to consumer liability accounts and bringing consumer finance one step closer to being autonomous.
We are built on the tenets of consumer permissioned data access to enable financial institutions to deliver the most competitive products and seamless experiences to the consumer. We have helped 45+ million users connect 350+ million liability accounts, credential-less, save millions in interest and fees and get access to billions of dollars in personalized loans.
We have partnered with some of the world's largest fintech companies - including Robinhood, Bilt Rewards, SoFi, PenFed, Figure, Happy Money and Aven - to deliver frictionless, personalized and engaging user experiences.
We're a team of 50+ people spread across offices in Austin, SF, New York City and Washington D.C! We're excited to continue the momentum working alongside our investors and advisors from Andreessen Horowitz, Emergence Capital, Y Combinator, Avra, and Ardent. To learn more about us, check out our blog!
The impact
As Method's Head of CustomerSuccess, you'll architect and execute the post-sales engine that drives Method's growth. Reporting directly to the CEO, you'll build world-class customer relationships while establishing the systems, processes, and teams that transform our high-growth fintech product into a predictable, scalable revenue driver.
You'll own the entire customer lifecycle, from signed contracts through onboarding, steady-state operations, renewal, and expansion. This isn't just a relationship role; it's an operational leadership position where your success is measured by Time-to-Value (TTV), Net Revenue Retention (NRR), and the efficiency of the CS organization you build.
Your influence extends far beyond traditional customersuccess. You'll shape product development by translating customer insights into actionable roadmap priorities, inform go-to-market strategy, and bridge the gap between customer needs and engineering execution.
This is a rare opportunity to define customersuccess at a company poised for significant growth- building both the high-touch relationships and the scalable infrastructure that will carry us through our next phase of evolution!
What you'll do
Build the CS Operating System - Design and manage the day-to-day operating cadence. Establish clear reporting structures for team OKRs, health scores, and cross-functional KPIs that provide transparent visibility into our book of business.
Lead and scale the team - Build, mentor, and empower a high-performing customersuccess organization. Create the conditions for your team to thrive while moving from "manual heroics" toward repeatable, scalable workflows.
Accelerate Time-to-Value - Own and relentlessly optimize the onboarding and implementation lifecycle. Remove bottlenecks to ensure customers realize ROI as quickly as possible and experience seamless success from day one.
Become a trusted advisor - Develop deep expertise in customers' businesses, challenges, and objectives. Position Method as an essential strategic partner in their success.
Define and enforce service standards - Establish clear SLAs for support and implementation. Build internal accountability loops that ensure consistent delivery of high-quality service.
Champion customer insights - Serve as the voice of the customer internally. Quantify feedback and market signals, translating them into prioritized product and strategy recommendations that keep Method ahead of the curve.
Who you are
Seasoned leader with 10+ years in client-facing roles, including experience leading customersuccess strategies, managing fintech partnerships, working with API products, and building high-performing teams.
Data-obsessed and systems thinker. You use data to support volume and SLA performance. You enjoy building the infrastructure (tooling, playbooks, dashboards) as much as the strategy. You enjoy building the infrastructure (tooling, playbooks, dashboards) as much as the strategy.
Commercially savvy - You understand CS as a profit center and are comfortable discussing NRR, churn cohorts, expansion pipelines, and the strategic priorities that fuel customersuccess.
Self-starter and owner - Proactive, decisive, and naturally inclined to take initiative. You can manage complex situations by quickly mobilizing resources across the company.
Proven track record in consulting, pre-sales, technical customersuccess, or similar roles demonstrating measurable operational and commercial impact.
Naturally curious about emerging technologies and fintech trends, staying ahead of industry evolution.
Exceptional collaborator who builds strong relationships across diverse teams and organizations.
Extra awesome
Experience in finance or fintech industries.
Track record in early-stage or startup environments.
Familiarity with Linear, Retool, and modern CS tech stacks.
--
The annual US base salary range for this role is: $200,000 - $250,000.
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$73k-116k yearly est. 3d ago
Senior Customer Success Manager
Connecticut Innovations 3.9
Customer success manager job in New York, NY
Are you ready to join Connecticut Innovation's vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut's strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech.
Come join Curacity: Hotel marketing software that turns media into revenue!!
Position: Senior CustomerSuccessManager
Reports to: VP of CustomerSuccess | Grace (. | LinkedIn
Location: New York, NY (Hybrid - in the office Tuesday, Wednesday, Thursday)
About Curacity
Curacity is the leading media brand network driving measurable revenue for luxury and lifestyle hotels through brand-elevating exposure to high-value travelers. Leveraging proprietary technology and first-party data through partnerships with top travel publications like AFAR and Travel+Leisure, our platform delivers validated 10×-20× ROI. Named among Inc. 5000's Top 20 Travel & Hospitality Companies and Digiday's Best Content Marketing Platform of 2024, Curacity is headquartered in New York and Stamford, CT.
Position Overview
We're seeking a Senior CustomerSuccessManager who thrives at the intersection of marketing strategy and performance analytics. You'll partner with marketers and business leaders at companies ranging from independents to major brands, helping them leverage premium media content from outlets like
Travel + Leisure
,
Food & Wine
, and
AFAR
to drive measurable demand, bookings, and revenue.
This role requires someone who understands B2B customersuccess at scale. You'll need to be equally comfortable discussing marketing strategy with executives and troubleshooting technical integrations with operations teams. You'll work with sophisticated customers who demand proof, not buzzwords-and you'll need analytical thinking, industry knowledge, and the ability to diagnose complex problems without obvious answers.
What You'll Do
Own strategic relationships for a portfolio of high-value accounts, developing deep understanding of each customer's business model, competitive positioning, and growth objectives
Analyze multi-layered performance data like engagement metrics, attribution, and market trends to identify optimization opportunities and deliver actionable recommendations
Lead quarterly business reviews that connect platform performance to broader business objectives, using data to tell compelling stories about impact
Partner with internal teams (Product, Operations, & Partnerships) to advocate for customer needs, refine strategies, and ensure seamless technical implementations
Design and execute testing strategies to continuously improve campaign performance across channels, content types, and audience segments
Identify expansion opportunities based on demonstrated ROI and build champions within customer organizations
Proactively monitor account health and intervene before issues escalate - investigating data discrepancies, diagnosing performance drops, anticipating seasonal challenges
What We're Looking For
5+ years in CustomerSuccess, Account Management, or consulting with enterprise/mid-market accounts
Bachelor's degree from an accredited university or college required, with a focus/concentration of hospitality, business, and/or marketing strongly preferred
Business fluent: You understand your customers' business models, competitive dynamics, and economic drivers; can discuss marketing performance and ROI intelligently
Analytically sharp: Comfortable with performance data, attribution models, and spotting patterns without drowning in spreadsheets.
Strategic communicator: Seamlessly shift between casual troubleshooting and executive presentations; explain technical concepts without jargon
Intellectually curious: Approach ambiguous problems as puzzles to solve; energized by complexity; have strong opinions loosely held
Customer-centric operator: Balance empathy with accountability; build trust through reliability and actually knowing customers' business; view criticism as valuable data
Hospitality, marketing technology, or media experience strongly preferred
Why Curacity?
You'll join an award-winning, fast-growing team at the intersection of luxury travel and cutting-edge ad tech. We offer competitive compensation, comprehensive benefits, and the opportunity to shape the future of hospitality marketing.
What We Offer
Curacity offers a competitive package which includes base salary, equity, and comprehensive benefits, including:
Equity: Stock options are offered to all full-time employees
Healthcare: Comprehensive medical and dental insurance plans, long-term disability policy, generous company contribution
Retirement: 401(k) match - up to 4% of your total compensation matched dollar-for-dollar (US-based employees)
Flexibility: Hybrid Work for NYC-Based Roles: Virtual (2 Days); In-office (3 Days); Multiple “work from anywhere” periods/year
PTO: 15 personal days, in addition to 10+ public holiday closure dates
Wellness: $100 monthly stipend for health and wellness related activities
Recognition: Birthday, anniversary, and other every-day surprises and gifts to recognize the hard work of our team members
Culture: Casual, collaborative (and dog friendly!) work environment in the heart of Flatiron with CWJ cold brew on tap
Exact compensation for this role is determined based on a number of factors including experience, skill level, and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our team during the hiring process. In addition to the salary range listed, this role is eligible for commission-based compensation.
Equal Opportunity
Curacity is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive team and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law.
We encourage candidates of all backgrounds to apply, and we provide reasonable accommodations during the hiring process for individuals with disabilities, upon request.
$74k-114k yearly est. 3d ago
Customer Success Manager
RSM Facility Solutions
Customer success manager job in Paramus, NJ
The CustomerSuccessManager is responsible for growing and adding a book of businesses by developing and nurturing the relationship between the Company's existing and new clients. This position will be a subject matter expert on the client organization and client structure. This position requires organizational skills, attention to detail, and impactful interpersonal skills both within and outside the organization. Ideally candidates are located near our NJ or NY offices but we are also open to facilities professionals located in other geographies.
This position offers a competitive base salary and significant bonuses that result from successful account growth and inside sales.
Job Responsibilities:
• Negotiate contracts and close agreements to maximize profit.
• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors with assigned clients.
• Take ownership of the designated client accounts, managing a ‘book of business' through their SLAs (Service Level Agreements), RFIs (Request for Information), and RFPs (Request for Proposals) processes and requirements.
• Understand, interpret, and accommodate varied KPIs (Key Performance Indicators) as dictated by the designated clients.
• Consistently review designated existing client accounts, identifying opportunities for new business ventures and upselling services to better serve their needs and exceed sales quotas.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts) and prepare reports on account status.
• Other duties as required or assigned.
• Assist with high-severity requests or issue escalations as needed.
Proficiencies:
• Strong organizational skills
• Attention to detail
• Possess friendly and positive disposition
• Adaptable and able to work in a fast-paced environment.
• Ability to manage multiple projects at a time
• Display effective communication skills
• Negotiation skills
Requirements
Supervisory Requirements:
This position does not have direct-report supervisory responsibility but does serve as a coach and mentor within the Account team as well as for other positions within the company.
Education/Experience:
• College Diploma with three years' experience in project management, time management, and people management or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities to qualify.
• Customer service experience, preferably in a retail, restaurant, or related environment.
• Facilities management experience and familiarity with construction trade & processes, preferably in a retail or restaurant environment
• To perform this job successfully, an individual should have basic skills in a work management system, proficiency in MS Office skills, and the willingness to expand their knowledge.
Work Environment/Physical & Visual Demands:
• This is a full-time position with 40 hours of work or more per week. Days and hours are typically within standard business hours, Monday through Friday from 8:30 a.m. to 5:00 p.m. EST. Though this is not an after-hours “on-call” position, availability to answer phone calls after normal business hours and on weekends is required as job duties demand.
• This position requires extensive contact with people and local travel up to 10% may be required, based on the needs of the business.
• Physical Demands: Speaking, Listening, Writing, Sitting, Keystroke, Crouching, Kneeling, Reaching, Standing, Walking, Pushing, Pulling, Finger movement, Squatting, Grasping, Repetitive Motion, and Sedentary/ Light work, Climbing, requiring lifting up to 20lbs or up to 50lbs with assistance.
• Visual Demands: Visual acuity to perform activities such as viewing a computer terminal and reading.
• Environment Conditions: This position is subject to sufficient noise with an indoor environmental condition; protected from weather conditions, but not necessarily from temperature changes
$86k-135k yearly est. 5d ago
Customer Success -PM (On-Site)
Multi-Pak Packaging
Customer success manager job in West Caldwell, NJ
The CustomerSuccess Project Manager (CSPM), under the Commercial Business Unit, is responsible for the ongoing project management and support of active customer accounts. Each CSPM will oversee a portfolio of clients, with distinct needs, service level expectations, and business requirements.
The CSPM is accountable for accurate forecasting, planning, execution, and the on-time delivery of finished goods. Acting as the primary point of contact between the customer and internal departments (Operations, Logistics, QA, Finance, Procurement), the CSPM ensures effective coordination across all departments, while proactively identifying risks, resolving issues, and uncovering opportunities for growth.
This role requires strong project management skills, confident and effective communication, particularly in customer-facing interactions, and the ability to prioritize competing deliverables by assessing both impact and urgency.
CSPMs must bring a mindset centered on customer retention and account growth, acting not just as project managers, but as leaders responsible for customer satisfaction, effective and timely solutions and account growth.
RESPONSIBILITIES:
Position Summary:
Project Management:
• Serve as the primary point of contact for assigned commercial accounts, building strong, long-term relationships
• Maintain regular communication with customers to review forecasts, PO timelines, and open action items
• Ensure all customer deliverables are met on time and in full, escalating risks early with potential solutions identified
• Understand client goals, challenges, and priorities to ensure successful outcomes
• Support account growth, client retention, and high customer satisfaction
• Develop and manage project timelines from inception through completion, ensuring all deliverables meet timeline expectations
Forecasting & Execution:
• Track and monitor monthly forecasts for assigned accounts
• Collaborate closely with Finance and Procurement to proactively flag changes in demand to avoid delays in procurement of material
Annual Pricing Review:
• Participate in the annual pricing review process by reassessing active SKUs within their account portfolio
o This exercise requires the PM to be aware of potential componentry increases as well as actual production of finished good performance
• PMs are responsible for presenting and communicating final pricing recommendations internally and externally to the customer
Nonessential Functions/Demands:
• Other responsibilities as assigned by manager.
QUALIFICATION REQUIREMENTS:
Required
• Bachelor's degree in Business, Project Management, Communications, or related field.
• 2-5 years of experience in client facing roles with responsibilities in project and/or account management.
• Strong organizational and multitasking skills with the ability to manage multiple clients at once.
• Excellent written and verbal communication skills.
• Ability to build strong relationships and collaborate effectively with internal and external partners.
• Proficiency in Google Sheets
• Excellent in Word, Excel & PowerPoint
• Strives in a fast-paced environment with tight deadlines.
Preferred
• Experience in a manufacturing, packaging, supply chain, or production-focused environment.
• Knowledge of supply chain processes, material planning, or production scheduling.
Salary Range: $90k - $100k
$90k-100k yearly 4d ago
Customer Success Program Manager (27318)
Supermicro 4.7
Customer success manager job in New York, NY
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Why This Role Matters:
We are seeking a dynamic and results-driven CustomerSuccessManager to join our team. In this critical role, you will develop and implement innovative account strategies to drive customer satisfaction, foster long-term relationships, and ensure optimal quality, pricing, and delivery performance. You will be a pivotal player in creating exceptional customer experiences while driving business growth and efficiency.
What You'll Do:
Strategic Account Management: Set and achieve goals for specific accounts, aligning with segment objectives to deliver measurable outcomes.
Pricing and Negotiation: Develop pricing strategies that meet business targets and manage commercial negotiations, including labor cost recovery.
Customer Advocacy: Act as the voice of the customer, managing escalations and building strong relationships at executive decision-making levels.
Cross-Functional Coordination: Collaborate with multiple sites and teams to exceed customer expectations and ensure seamless execution.
Growth and Innovation: Own pre-sales, after-sales, and customer satisfaction initiatives, while driving growth through next-generation solutions.
KPI Accountability: Deliver on customer satisfaction metrics and maintain top-tier KPI scores across all locations.
Program Execution: Ensure client programs are executed flawlessly, hitting all contractual and performance benchmarks.
Risk Management: Proactively identify and mitigate risks, keeping stakeholders informed.
What You'll Bring:
Education: Bachelor's degree or equivalent experience in a related field.
Experience: 5-8 years of sales or account management experience, preferably in IT or Data Center services.
Industry Knowledge: Familiarity with hardware IT industrial customer bases and a deep understanding of data center operations.
Skillset: Proven ability to manage complex processes, build strong customer relationships, and drive cross-functional initiatives.
Strategic Mindset: Expertise in operational, technical, and process optimization, coupled with an understanding of the broader business impact.
Communication: Exceptional interpersonal and negotiation skills, with the ability to influence stakeholders at all levels.
What We Offer:
$110,000 - $133,000
Competitive Salary: $110,000 - $133,000, with compensation tailored to experience, skills, and location.
Comprehensive Benefits: Inclusive of health, dental, vision, and retirement plans.
Growth Opportunities: Access to bonus and equity programs, along with professional development initiatives.
Dynamic Environment: Be part of a fast-growing, innovative company with a global presence.
Join Us:
At Supermicro, you will work alongside some of the brightest minds in the industry, driving technological advancements and shaping the future of IT solutions. Our inclusive and collaborative culture values diversity, innovation, and a commitment to excellence. Join us and make an impact that matters.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
$110k-133k yearly 3d ago
Customer Success Manager
North 4.0
Customer success manager job in New York, NY
🚫 Please Note:
We are not accepting outreach from external recruiters or agencies for this role.
CustomerSuccess
Experience: 3-5 years in CustomerSuccess, Operations, or Technical Account Management
About North
The public cloud is rapidly evolving, with businesses investing over $200B annually in cloud technology. As AI accelerates demand for scalable infrastructure, cloud costs are soaring, and most teams still rely on spreadsheets to manage them.
At North, we're building the next-generation cloud spend management platform. We give companies real-time visibility, control, and automation over their cloud finances, so they can grow efficiently, without wasting time or money.
Backed by top-tier investors and trusted by global customers like Brave, The New York Public Library, and SumUp, we're assembling a world-class team to redefine how businesses manage cloud infrastructure.
About the Role
We're hiring a CustomerSuccessManager to join our growing team in New York. You'll be the primary point of contact for customers-helping them get onboarded, understand their cost data, and see continuous value through automation and insights.
You'll work closely with our Engineering and GTM teams to translate technical savings into business impact, ensuring our customers not only save money but scale smarter.
What You'll Do
Own customer relationships post-sale: onboarding, adoption, and ongoing engagement.
Collaborate with our team to analyze spend, surface savings opportunities, and communicate results clearly.
Build and maintain dashboards and reports that highlight customer impact and ROI.
Partner with Eng. to share feedback, shape features, and improve the user experience.
Develop repeatable playbooks for account management and renewal processes as we scale.
Become a trusted advisor to engineering and finance leaders managing cloud spend.
What We're Looking For
3-5 years of experience in CustomerSuccess, Technical Account Management, or Operations.
Big plus: experience with FinOps or cloud infrastructure (AWS, GCP, Azure).
Data-driven and comfortable working with metrics, dashboards, and financial modeling.
Excellent communicator who can translate technical value into clear business outcomes.
Based in New York City (hybrid) with ability to collaborate in-office with our team.
Startup experience: comfortable building structure in fast-moving environments.
Nice to Have
Experience supporting customers in cloud, DevOps, FinOps, or infrastructure-heavy environments.
Familiarity with AWS and GCP cost structures, billing models, and optimization levers (RI/Saving Plans, commitments, rightsizing, anomaly detection).
Ability to translate data into insights using tools like Looker, Tableau, Metabase, or BigQuery.
Background working with modern SaaS tools (e.g., Notion, Linear, HubSpot, Snowflake, dbt, Jira).
Prior experience at a fast-growing startup where you built or operationalized CS processes from 0→1.
A passion for making complex technical concepts simple and accessible.
Comfort working closely with engineers, FinOps practitioners, and product managers.
Strong storytelling skills-turning dashboards, data, and outcomes into crisp narratives for customers.
Interest in cloud economics, cost efficiency, and helping companies scale more intelligently.
Work Setup
Hybrid role based in New York City, with an office in Dumbo, Brooklyn.
Benefits
Unlimited PTO
16-week fully paid parental leave (20 weeks at 50% for mothers)
Company-wide breaks: last week of August & Dec 23-Jan 3
Healthcare: Anthem BlueCross Gold PPO, 75% employer-covered
30-day sabbatical every 4 years
Ramp card for approved expenses
Compensation
$90-120k base salary depending on experience
Equity included
Join us!
The public cloud is evolving fast, and North is leading the way in transforming cloud finance management. If you're looking for a high-impact role at a fast-growing startup, we'd love to hear from you. Apply today!
$90k-120k yearly 3d ago
Strategic Salesforce Client Partner for FinServ Growth
Plative
Customer success manager job in New York, NY
A leading provider of Salesforce solutions is seeking a Sr. Salesforce Client Partner to drive growth in the Financial Services sector. Responsibilities include building relationships, managing a robust sales pipeline, and collaborating with internal teams to deliver innovative solutions. Ideal candidates possess extensive experience in solution selling and engaging with C-level executives within financial services. The role is based in New York, offering a dynamic opportunity for creative problem solvers.
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$122k-195k yearly est. 5d ago
Customer Success Manager II
Meltwater 4.3
Customer success manager job in New York, NY
What We're Looking For: Begin your career as a CustomerSuccessManager II at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a CustomerSuccessManager II, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training.
At Meltwater, we offer more than just a job-it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development.
Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights.
What You'll Do:
Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.
Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.
Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.
Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs.
Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth.
Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts.
Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.
Drive client engagement and product adoption to ensure ongoing value delivery.
Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.
Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.
Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.
What You'll Bring:
A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
Demonstrated expertise in customersuccess, account management, or a related field, backed by at least 3 years of hands-on experience in account management.
Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships.
Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success.
Proactive approach in identifying and addressing customer needs and opportunities promptly.
Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customersuccess.
Excellent written and verbal communication skills in English.
Willingness to embrace a flexible work schedule. We require that you are in office most weeks 3 days per week with flexibility to 5 days per week based on team and business priorities.
The ability to legally work in the country of hire is required for this position.
What We Offer:
Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance.
Excellent medical, dental, and vision options
401(k) matching, life insurance, commuter benefits, and parental leave plans
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career
Compensation Overview
Competitive Compensation: Base Salary of $53,000 - $71,000 USD per year + quarterly commission subject to the terms of the applicable bonus plan.
Total compensation range for this position: $88,500 - $118,000 USD per year. Earnings are dependent on individual sales performance.
Our Story
At Meltwater, we believe that when you have the right people in the right environment, great things happen.
Our best-in-class technology empowers our 27,000 customers aroundthe world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.
Our award-winning global culture drives everything we do and createsan environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes alongthe way.
We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.
We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.
We are Meltwater. Inspired by innovation, powered by people.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
$88.5k-118k yearly 2d ago
Senior Manager-Client Management
American Express 4.8
Customer success manager job in New York, NY
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
The Global Client Group (GCG) sits within Global Merchant and Network Services (GMNS) and serves American Express' largest and most complex global merchants, across retail, online and travel-related industries. Our vision is to be the indispensable partner of choice for our merchant customers to facilitate global commerce. Our mission is to drive business growth and deliver superior business and financial results through delivering premium value, excellence in service, and increased customer engagement through innovative solutions.
As a Senior Client Manager in GCG, reporting to the Vice President, Global Client Group Online, you will be responsible for managing a portfolio of strategic online partners across technology, digital advertising, business services as well as developing a global strategy and account initiatives to drive growth with this dynamic set of clients. This is an excellent opportunity for a self-motivated individual who is interested in further developing general management and business development skill sets while working with some of the world's leading companies in an environment where innovation and new thinking is highly valued and encouraged.
**Key Responsibilities:**
* Develop a deep understanding of client business models, strategy and priorities and manage the end-to-end global client relationship, as well as developing holistic strategies which deepen American Express' profitability, relevance, and engagement with these strategic clients.
* Drive & expand charge volume globally in new regions/channels and uncover business transformational opportunities that deliver against mutual objectives.
* Collaborate with a broad range of key business partners such as Pricing, Finance, Risk, Legal and Operations across American Express, to create profitable deal constructs, value levers and pricing scenarios for use in Card Acceptance & related contract negotiations.
* Partner with global payments consulting and servicing teams to proactively resolve operational challenges.
* Identify opportunities to drive tangible merchant value leveraging Enterprise capabilities.
* Create global account plans; including partnering with international client managers to develop regional specific strategies that drive mutually beneficial results.
* Open doors to C-suite and key decision makers establishing value of American Express acceptance and creating buy-in on business building opportunities.
**Minimum Qualifications:**
* Experience in client management required - expertise in payments and B2B experience a plus
* Strong executive presence with a track record in developing relationships at all levels to sell-in transformational initiatives
* Excellent influencing and collaboration skills, internally and externally
* Strong strategic thinking, analytical and problem resolution skills
* Proven ability to drive results in a highly complex and dynamic external marketplace
* Experience negotiating client agreements and contracts
* Demonstrated project management skills and the ability to seamlessly multi-task and reprioritize
* Ability to develop and implement creative solutions to marketing, financial, operational, and other business problems
* Team player who enjoys working in a fun, smart, fast-paced, and dynamic environment
* Excellent oral/written communication and presentation skills a must
* Thrives in an ambiguous environment and quickly changing external marketplace
* Bachelor's degree required
* Candidate must reside in or be willing to relocate to the Greater NYC Metro area
**Qualifications**
Salary Range: $103,750.00 to $174,750.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
**Job:** Sales
**Primary Location:** US-New York-New York
**Schedule** Full-time
**Req ID:** 26000504
$103.8k-174.8k yearly 3d ago
Senior Enterprise Sales Manager: Lead Growth & Strategy
Sbhonline
Customer success manager job in New York, NY
A growing B2B services company is looking for a Sales Manager to lead and mentor a high-performing sales team. The ideal candidate will manage sales plans, drive growth, and ensure operational excellence throughout the sales cycle. Responsibilities include coaching salespeople, managing the sales pipeline, and overseeing recruitment and onboarding. Proficiency in Microsoft Suite and CRM systems is required, along with exceptional B2B sales experience. This role offers opportunities for personal and professional growth in a dynamic environment.
#J-18808-Ljbffr
$138k-228k yearly est. 2d ago
Client Executive-NY/NJ
Presidio Networked Solutions, LLC
Customer success manager job in Morristown, NJ
Presidio, Where Teamwork and Innovation Shape the Future AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights.
The Role
Presidio has an exciting opportunity for an experienced Client Executive to join our Key Accounts Team. The Presidio Key Account Team's #1 priority is to deliver outstanding customer experiences by solving complex business challenges through digital & cloud solutions that provide economic value and growth. We emphasize a culture of helping one another, integrity, hard work, winning and having fun together. Client Executives within Key Account team serve as role models within Presidio and the industry for sales capabilities and best-in-class sales behaviors.
Travel Requirements:
In this role you will be expected to travel up to 20%. It will be based in Morristown, NJ, and the travel will be mostly regional.
Responsibilities
Sales Execution:
Execute sales strategy by identifying customer needs and selling the appropriate hardware and company services
Develop business through multiple marketing and sales techniques, including but not limited to cold calling, conducting in-person meetings, and partnering with vendors or manufacturers
Maintain a targeted understanding of customers' business showing the ability to establish customer needs, buying cycles, and create strong relationships to effectively drive sales and repeat business
Meet or exceed annual sales top-line revenue and margin goals as defined by management
Drive profitably and grow revenue for target accounts in partnership with the inside sales team
Adhere to sales process, including but not limited to pipeline development and accurate forecasting via internal tools
Performs extensive proposal writing and prepares sales information for customers
Account Management:
Manage individual sales objectives to include sales orders and billing activities to support quarterly goals
Manage ongoing customer account relationships to include updating account information in company systems and resolving customer satisfaction issues
Work with the inside sales team to ensure that quotes are provided, and order requests are processed accurately, and with the engineering team to accurately scope projects
Manage past due invoice resolution with accounting to ensure proper collections
Develop and maintain solid business relationships within the various decision-makers and influencers at all levels at each target account
Understand each target customer's business model, map their organization and identify their unique technology needs
Strategic Planning & Presentation:
Performs deep analysis of account base including "heat maps" to determine key areas of opportunities
Develop & execute marketing and business plans to drive revenue and profits
Work with sales leadership and team to provide feedback, develop specific vendor relationships, advance new company initiatives and mentor new employees to enhance all aspects of the sales strategy
Attends monthly/quarterly account planning/penetration sessions with our strategic manufacturing partners' AMs.
Presents a Quarterly Business Review (QBR) to Sales/Ops Manager each quarter which will focus on past performance and expectations of current quarter, analysis of pipeline, key wins, and personal improvement goals
Provide in-depth customer technology roadmap and collaboratively work with inside Account Manager to uncover new sales opportunities
Develop partnerships with Vendor Field Sales Representatives and optimize the joint selling opportunities within the territory
Use monthly forecasting and pipeline management to manage sales growth
High performing AMs have the demonstrated ability to overcome obstacles, achieve sales goals, and articulate ideas clearly and concisely in a variety of settings
Ability to reach expected sales quota the first 90 and 180 days of employment leveraging existing vendor and customer contacts, as well as experience and track record of meeting and exceeding sales quotas
Strong collaboration skills and ability to work closely and effectively with members across departments and at all levels of the organization
Proven track record in developing relationships with customers and vendors, and ability to translate client business needs into solutions
Required Skills:
Bachelor's degree preferred, or equivalent experience and/or military experience
7+ or more years of outside information technology sales experience (customer-facing) in infrastructure, storage, cloud, network security, professional services or managed services preferred
Preferred candidate will have prior experience selling advanced technology solutions from Cisco, Dell/EMC, Palo Alto, AWS, Azure, HP, Citrix, etc.
Your future at Presidio
JoiningPresidiomeans stepping into aculture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.
Here,your impact is real.Whether you're harnessing the power of Generative AI, architecting resilientdigital ecosystems, or drivingdata-driven transformation, you'll be part of a team that is shaping the future.
Ready to innovate? Let's redefine what's next-together.
About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit *****************
#LI-LM1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$124k-225k yearly est. 2d ago
Operations Manager- EDI/ Customer Service
Executive Profiles, Inc.
Customer success manager job in New York, NY
JOB TITLE: Operations and Logistics Manager / EDI Operations Coordinator
Salary: $90,000+
A leading fashion company located in New York City offering a hybrid schedule is seeking an Operations Manager/EDI to become a vital part of our team. The ideal candidate will be responsible for optimizing operations, and managing and processing customer orders, EDI, and NuOrder ensuring accurate and timely order processing into our system and managing all channel of distribution
Responsibilities
- Collaborate all information with Sales teams to track orders and shipment status
- Analyze and review Open Order Reports to maintain efficiency.
- Manage and follow up on Bulk Orders and identify ATS opportunities,
-Work with Sales communicating any discrepancies or
- Ensure timely release of orders within the current shipping window.
- Monitor the status of inbound shipments and factory orders.
- Issue Return Authorizations (RAs) and Return to Vendor (RTVs).
- Provide Proof of Delivery (POD) and Bill of Lading (BOL) documents to international customers.
- Oversee the allocation of incoming shipments and goods.
- Maintain clear communication with the warehouse team.
- Handle Charge Backs and Credit Memos.
- Receive EDI transfers and ensure compliance.
- Generate and review the open pick ticket report.
-Follow up on back orders to ensure customer satisfaction.
SKILLS:
Comprehensive knowledge of EDI data structures
Knowledge of business transaction lifecycles
Knowledge of ERP Software, NuOrder, and B2B Platforms is a plus
Strong verbal and written communications skills
Able to troubleshoot problems
Strong attention to detail
$90k yearly 4d ago
Account Manager
AEG 4.6
Customer success manager job in South Hackensack, NJ
Who We Are: Capelli Sport is a global multi-sports brand based in New York City and New Jersey, specializing in team sports. With a strong club community reaching all corners of the world, we empower and unite people from amateur, to youth and pro clubs. Our goal is to build equal and diverse playing fields where everyone can be themselves, live up to their full potential, and enjoy safe experiences. Our passion for creating products from lifestyle apparel to footwear and performance match kits enables athletes and teams to maximize their success on the field and beyond. Capelli Sport supports all athletes through a unique global sports ecosystem with a focus on service excellence. With years of knowhow on our side, we always deliver an exceptional customer experience. By players, for players, Capelli Sport is deeply rooted in sports culture.
What We Are Looking For:
Capelli Sport is looking for an Account Manager to join our team. You will be joining an established Sales team responsible for managing our book of business, consisting of youth soccer clubs across the country. In this role, you will be responsible for the day-to-day responsibilities for each account, supporting the sales team & Sales Executives; building strong relationships with our clients; ensuring projects stay on track, and customer orders are written with urgency. This role will be salary based, 40 hours per week minimum.
About the Role:
Manage day-to-day responsibilities for accounts within assigned book of business
Support Sales Executives on tasks including preparing presentations, line sheets, reports, etc.
Provide high level of customer service
Draft internal/external Project Schedules to ensure projects remain on track
Study contracts within your book of business to better understand deliverables and club benefits
Develop strong knowledge of Capelli Sport product offerings and give insights on the best product(s) for good fit for customers
Study and memorize the Capelli Sport catalog, Available to Sell inventory (ATS), as well as other product knowledge
Collaborating with various internal departments to ensure that they fulfill all clients' requests
Ensure timely and successful delivery of our Sales Executives' needs
Overseeing relationship with different clubs and clients
Manage a team of Account Managers
About You:
You have a Bachelor's degree from an accredited college
You have experience with project management
You have the ability to collaborate with other team members
You have an attention to detail and keep organized
You have experience with CRM platforms such as Salesforce
You have a track record of driving results
You're hardworking and goal-oriented
You have a tireless positive attitude
You have a growth mindset and view challenges as learning opportunities, not failures
You love getting to know new people and helping them improve their product/services.
Capelli Sport LLC. is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, age, veteran or military status, or any other category protected under the law. Capelli Sport is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation
$77k-109k yearly est. 3d ago
Engagement Manager
Scale Ai, Inc. 4.1
Customer success manager job in New York, NY
Scale's customer base is growing exponentially, and you will be on the front lines of ensuring that these customers become passionate, lifelong Scale partners. As a member of our Engagement Management team, you'll be accountable for establishing customer relationships, driving revenue, hitting SLAs, and maintaining quality standards. You will work closely with one of Scale's Gen AI Data Engine customers, driving end-to-end engagements from new projects and pilots, owning the account execution, working cross-functionally to ensure Scale products and services are delivered consistently and on-time, and driving account consumption.
You are the tip of Scale's contact with our Gen AI customers, working with and being an advocate for customer data leaders and engineering/operations teams. You have a strong interest in how high-quality data can positively influence Gen AI models. Your bias towards finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver. You have a track record of managingcustomers to renewal, forecasting with customers, and supporting sales teams managing upsells. And you are naturally empathetic and excel at building long-term relationships through diligent problem solving and thoughtful, strategic discussions. Within Scale, you will work cross-functionally with Operations, Product Managers, Sales, and other teams as the primary customer operations advocate.
The blend of operations and customermanagement to drive our most important outcomes make this a unique and exciting role at the heart of Scale's Data Engine operations. The ideal candidate is customer-driven, analytical, empathetic, outcome focused, and above all someone who drives and inspires results.
You will:
Build and drive some of our most critical operational processes: the consistent, on-time delivery of Data Engine product and services, and revenue consumption for our customers
Build and oversee levers with a relentless focus on SLA achievement and quality improvement
Review, track and improve operational performances and be obsessed with continuous improvement
Oversee on-boarding and successful implementation for new Data Engine projects
Manage the long-term health of customers by identifying and preempting areas of risk or concern
Partner with clients to understand operational issues and advocate for their fixes with Scale engineers
Work directly with customer's engineering teams, partnering with customer-facing MLEs and Field Engineering
Work directly with customer's engineering teams, answering questions and addressing issues with use of our API
Create an effective feedback loop between the front line, product, strategy, and customers
Collaborate with stakeholders to improve processes for new and existing customers
Ideally you'd have:
4-9 years of total work experience, with experience in consulting or as a technical program management role in industry
Associate / Senior Consultant / Engagement Manager role at a Big 3 Consulting Firm
A technical background (education or professional experience with CS, Economics, Statistics, Engineering)
A proven track record in B2B client facing roles and expanding client relationships
Ability to understand APIs and the ML training lifecycle and build great relationships with technical customers
Great cross-functional experience and collaborative ability
Excellent verbal and written communications
A track record of structured, analytics-driven problem solving
A history of diligence and organization across multiple work streams
An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
Analytical, planning, and process improvement capability
Experience with reading SQL and/or another database language
Nice to haves:
Prior experience at an API technology company and/or managing technical customers using an API
Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.
Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:$158,000-$236,500 USD
PLEASE NOTE:
Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at . Please see the United States Department of Labor's
Know Your Rights poster
for additional information.
We comply with the United States Department of Labor's
Pay Transparency provision
.
PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
$158k-236.5k yearly 2d ago
Account Manager, New York Metro
Powerpak
Customer success manager job in Congers, NY
Inside Sales Account Manager to fill in the New York Metro Area Pay: First year on target total compensation is $120,000 with no cap ($70,000 base) but you must have the following sales capabilities:
You must have two years prior B2B sales success selling commodities into a highly competitive market.
Does this describe you? You thrive when selling commodities against well-known, trusted and embedded brands. You are a sales performer with a proven track record of hunting and developing new business. You have an optimistic outlook, listen and ask questions with ease. You have no problem handling rejection, developing strong relationships early, and would describe your selling style as consultative. You excel at cold-calling on the phone, reaching decision makers, value selling, handling objections and set high success goals. A self-starter, you have a strong sense of urgency, and can work independently alongside a small team in a satellite location. You are adaptable, unafraid of new technology, goal-oriented, organized, and have strong written and verbal communication skills. You're comfortable in an inside sales role with a primary objective of growing existing accounts. You like being held accountable for Key Performance Indicators and know that “time kills all deals”.
Prior success selling Industrial or Construction supplies to Construction Companies is helpful but not required.
Familiarity with NetSuite ERP is helpful but not required.
This position requires you to work in an office 5 days a week in Congers, NY.
Job type: Full time
Benefits
Great medical, dental & vision benefits
401(k) matching program
Generous paid time off and holiday policies
Team-first mindset
Career growth opportunities
_________________
We are Great Place to Work certified, with 98% of team members stating they are proud to work for PowerPak! We are always looking for ways to put "People First". To learn more, check out our Core Values here: ********************************
$70k-120k yearly 1d ago
Engagement Manager - Healthcare
Ipsos-Insight, LLC
Customer success manager job in New York, NY
What makes this role important at Ipsos?
At Ipsos, we are passionately curious about people, markets, brands, and society. We deliver information and analysis that make our complex world easier and faster to navigate and inspires our clients to make smarter decisions. The Healthcare service line at Ipsos brings true specialization, offering a unique depth of knowledge and expertise across the product lifecycle to our clients in biopharma, health insurance, digital health, medical devices, and diagnostics companies.
The Advisory services team was established to generate strategic insights that build upon the company's core competencies in market research, culminating in a premier healthcare consultancy. You will join a unique team of problem solvers who come from backgrounds as diverse as scientific research, brand management, strategy consulting, medicine, and more. Together, the team leverages these diverse perspectives to solve some of the most complex and challenging strategic problems for our clients across the healthcare market.
What you can expect to be doing:
Consulting and Strategic Development: Involves working with executives to develop growth strategies for new segments and commercial or product offerings.
Market Analysis and Strategy: Encompasses market and competitive landscape assessment, market sizing, opportunity assessment, and market valuation.
Partnership and Growth Optimization: Involves partnership identification, developing playbooks, and executing analytical work streams to optimize commercial programs.
Client Activation and Workshops: Includes conducting client activation work sessions aimed at strategy refinement and implementation.
Partner with cross-functional teams to identify & define business problems, develop solutions to address clients' KBQs, adjust approaches & frameworks to fit a variety of project types.
This might be the job for you if you have:
BA/BS required; MBA or other advanced degree (MPH, MSc, etc) preferred
8+ years of professional life sciences experience preferably in management consulting/strategy, commercial strategy, product launch/management/marketing, and/or business analytics
Experience with market access/health economics/evidence generation, preferred
Outstanding project management skills and ability to manage multiple projects
Manage direct reports and mentor junior staff
Demonstrated leadership skills, including bringing clarity to ambiguous situations
Strong analytical, business acumen, and critical thinking skills
Ability to work cross-functionally, with a solid understanding of market research
Confidence outlining, creating, and writing proposals (with support from executive team) in response to client RFPs
Strong knowledge and experience utilizing various data sources used in strategic consulting engagements (including competitive intelligence, custom research - qual & quant methods, secondary resources & databases) along with strong analytical skills for applying these sources for opportunity assessments, market modeling, strategy development, valuations
Experience with analyzing and interpreting custom research and extrapolating findings to address the larger strategy development
Experience in developing and executing strategic frameworks to address complex issues
Experience with generating actionable and insightful reports, in a story-focused format, that resonate with different stakeholders and levels, through the development, production, & interpretation of multiple data and information inputs; assigning meaning to information by considering context & different perspectives and drawing logical conclusions based on evidence & reasoning. Ability to explain insights, findings, and analysis limitations to clients
Advanced proficiency of Microsoft Excel and PowerPoint required; proficiency in SPSS or other similar data analysis tools preferred
High degree of independence and exceptional work ethic
Ease and confidence with "thinking on your feet"
Excellent written and verbal communication skills
Professional, proactive demeanor
Strong interpersonal skills
Curiosity and interest in developing, writing, and leading thought leadership initiatives
If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to!
In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $140,000 to $165,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.
What's in it for you:
At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.
To find out more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit:
Why Work at Ipsos | US
Commitment to Diversity
Ipsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data-they are the essence of who we are and what we do.
We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.
Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.
#LI-AE1
#Hybrid
$140k-165k yearly 2d ago
Customer Service & Sales Manager
Cathay Bank-Headquarters 4.4
Customer success manager job in New York, NY
People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.
Apply today!
What our team members are saying:
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Learn more about us at cathaybank.com
GENERAL SUMMARY
Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering with related Cathay department colleagues to proactively provide services for customers. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch.
DIRECT REPORTS
The incumbent supervises Relationship Bankers and all Operations staff (depending on the branch's staffing requirements)
ESSENTIAL FUNCTIONS
Service and Sales Responsibilities:
Interact in an effective and professional manner with all levels of bank personnel, corporate and bank clients demonstrating commitment to quality and extraordinary customer service
Ensure staff are actively profiling customers during new account and teller transaction process to identify cross sell opportunities to meet customer needs/requirements
Responsible for developing and tracking individual performance goals. Develop coaching and mentoring process for staff to ensure their performance meets bank customer service, sales, and operational requirements
Establish and manage achievement of assigned team and individual sales production goals
Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services
Support business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals
May register as MLO (Mortgage Loan Originator)- based on branch/market needs, to support loan inquiries, interview loan applicants, and assist with loan related functions
Represent the bank by actively participating in outside civic/community affairs, business/ industry-related organizations and other professional activities as appropriate
Operations, Management & Administration Responsibilities:
Direct the operations functions of the branch. This encompasses the full knowledge of branch functions which include- new accounts, teller operations and safe box. The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch
Ensure that the branch consistently complies with all bank policies/procedures, banking regulations and meets satisfactory audit rating. Implement appropriate controls and oversight for any identified deficiencies
Ensure sound operating conditions are maintained in the branch by utilizing the daily and monthly operational and reporting reviews along with completion of required branch certifications
Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customer service requirements. Work with Branch Manager and Regional management on effective staff deployment and utilization
Ensure performance reviews/evaluations of the branch's non-officer staff and officers as assigned, are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer service skills and sales/referral activities
Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews. Approve employee daily time records, work assignments, vacations, sick pay, etc.
May serve as Safety and/or Security Officer for the branch
QUALIFICATIONS
College degree a plus.
Three to five years' experience in a similar capacity with management/supervisory responsibilities. Comprehensive knowledge of all aspects of branch service functions.
Thorough knowledge of bank policies and procedures.
General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures.
Direct sales experience desired.
Computer experience (Microsoft Word, Excel, Outlook) required.
Good management skills with emphasis on planning, organization and scheduling.
Excellent verbal and written communication skills.
Bi-lingual English and Chinese (Mandarin or Cantonese) preferred.
OTHER DETAILS
$28.85 - $31.25 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
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$28.9-31.3 hourly 5d ago
Account Manager
Zoetis, Inc. 4.9
Customer success manager job in New York, NY
Role Description
We are seeking a highly capable individual for Account Manager, US Petcare Division. Primary responsibilities include utilizing solution selling, territory management, and business planning capabilities to execute our strategies to maximize sales performance within the assigned geography. This position will be field based and will require travel and some evening work for educational programs.Candidate should live within the territory.
Position Responsibilities
Sales Performance
Meet overall sales objectives (quota) both overall and for key growth products via demand generation within targeted geography.
Successfully launch new products, service offerings and generate new equipment leads.
Selling Skills, Technical Knowledge, and Customer Value Delivery
Consistently demonstrate Solution Selling capabilities.
Consistently build and demonstrate relevant technical knowledge, verbal fluency, and veterinary practice expertise.
Build effective relationships with and service all targeted hospitals / personnel to ensure you maintain and grow relevance and access within each account.
Interact with customers following all Zoetis promotional guidelines.
Territory Management and Teamwork
Develop and execute a Territory Business Plan / Resource Allocation per our expectations - effectively implementing the full complement of Zoetis resources and following up to maximize ROI.
Meet field activity expectations including sales call activity and investment in medical education programs.
Develop and execute a call-cycle at the account and veterinarian level that delivers our reach / frequency expectations.
Work with all Zoetis Petcare colleagues in a professional manner to include consistently meeting expectations around integrity/compliance, work-ethic, role/responsibility, conduct/attire, effective communication/informing, all administrative responsibilities, and overall teamwork.
Education and Experience
Undergraduate degree (BS/BA) required.
Success in previous roles including creatively finding opportunities or solving problems to drive sales performance.
3-10 years of documented and successful consultative sales experience.
Exemplifies what it means to be a change agent, continuous learner, and pushing self / others beyond dominant logic.
Uses analytics and insights to enhance decision-making and tactical execution.
Follow-through and attention to detail.
Ability to manage assigned expense budgets.
Highly focused and results oriented, able to identify goals and priorities and resolve issues in initial stages.
Demonstrated ability to work independently and in a close team environment, self-starter.
Animal Health experience and knowledge of small animal veterinary medicine.
Exhibit willingness to accept and incorporate feedback.
Technical Skills Requirements
Verbal, written, presentation, interpersonal, and communication skills.
Ability to exercise good judgment and make thoughtful / fair decisions based on relevant information.
Proficiency in MS Office (Word, Excel, Outlook, PowerPoint) and ability to learn Zoetis systems.
Physical Position Requirements
Ability and willingness to travel and work some evenings as required by the position.
The US base salary range for this full-time position is $69,000-$133,860. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families includinghealthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.
Visit zoetisbenefits.com to learn more.
Full time RegularColleague
Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.
Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
Selling Raw Ingredients, Natural Derivatives, Citrus Oils
Full REMOTE: East or Central US
A global trading and distribution company specializing in the supply of agricultural commodities and food ingredients. They source, process, and supply a broad portfolio including citrus fruit and derivatives, nuts, dried fruits, juices, and additives, sweeteners, and flavorings.
This role is positioned to help expand a high-demand, underdeveloped US market segment within their natural derivatives / oils platform.
Responsibilities:
Call on Flavor and Fragrance accounts across North America. Sell a portfolio of oils (citrus), FTNF's (from the named food), and FTNSs (from the named source).
Drive new customer acquisition and account growth; expand offerings within existing accounts.
Identify opportunities, monitor market/competitors, and translate customer needs into revenue.
Own contract execution/renewals, backlog management, delivery performance, and margin targets.
Execute sales budget and forecasting.
Travel: ~30%
Qualifications:
BS - Science related.
5+ years account management / sales in Flavors & Fragrances ingredients, selling raw ingredients / natural derivatives (not finished products).
Proven success selling citrus oils and a portfolio including FTNF / FTNS.
Existing relationships/customer base in the Flavor & Fragrance market.
Independent “hunter” mindset; strong negotiation and communication skills.
Compensatiopn: $130,000-$150,000 base + bonus + healthcare, 401(k), STD/LTD, life insurance.
How much does a customer success manager earn in Passaic, NJ?
The average customer success manager in Passaic, NJ earns between $70,000 and $166,000 annually. This compares to the national average customer success manager range of $61,000 to $142,000.
Average customer success manager salary in Passaic, NJ
$108,000
What are the biggest employers of Customer Success Managers in Passaic, NJ?
The biggest employers of Customer Success Managers in Passaic, NJ are: