Customer success manager jobs in Pennsylvania - 3,051 jobs
Automotive Tool Sales/Route Manager - Full Training
Mac Tools 4.0
Customer success manager job in Penn, PA
Invest in Your Success with Mac Tools
Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle.
As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds.
Key Benefits of Mac Tools Franchise Ownership
Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada.
Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more.
World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters.
Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc.
Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world.
Financial Flexibility: Explore various financing options to fit your needs.
Financial Requirements
To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options.
Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases.
Ready to Take the Next Step?
Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise?
Complete our quick mobile application to start your journey towards financial independence.
Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand.
Mac Tools , a division of Stanley Black & Decker Inc.
5195 Blazer Parkway
Dublin, Ohio 43017
$45k-52k yearly est. 15d ago
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Client Manager - US Large Market
American Express 4.8
Customer success manager job in Harrisburg, PA
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio.
**Job Responsibilities:**
+ Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition.
+ Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives.
+ Maintaining detailed understanding of the customers' business, their organizational goals and objectives.
+ Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities.
+ Interface with various divisions of American Express to develop and implement customized and strategic account plans.
+ Achieve portfolio growth and retention targets.
+ Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders.
+ Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions.
+ Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth.
+ Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients.
+ Identify and develop relationships with decision-makers within client organizations to influence program management and growth.
**Qualifications:**
+ Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following:
+ Must possess a sense of urgency to drive results.
+ Experience with managing complex and challenging clients.
+ Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio.
+ Demonstrate a deep resilience to drive results and win.
+ Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process.
+ Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth.
+ Proven relationship management skills demonstrating a comfort level and effectiveness in seeking out and establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies
+ Demonstrate effective oral and written presentation and communication skills, with the ability to influence internal and external partners.
+ Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance.
+ Ability to effectively present products, technical solutions, and financials to clients in a strategic manner.
+ Must be able to work in a virtual environment
+ Ability to effectively influence and manage change and display solid leadership skills.
+ Sells with integrity, in alignment with compliance and internal partner business requirements.
**Qualifications**
Salary Range: $89,250.00 to $150,250.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
**Job:** Sales
**Primary Location:** United States
**Schedule** Full-time
**Req ID:** 25023645
$89.3k-150.3k yearly 3d ago
Client Services Manager
365 Health Services 4.1
Customer success manager job in Philadelphia, PA
365 Health Services is looking for an energetic, motivated, competitive leader that thrives in a team environment. The healthcare industry is one of the fastest growing sectors in the country and this opportunity puts you in the driver seat of a rapidly expanding company that is looking for their next leaders. The Client Services Manager position is ideal for any competitive individual who is looking to challenge themselves and take their career to the next level.
Qualifications For Client Services Manager (csm)
High integrity
Positive attitude
Excellent communication skills
Solution-oriented
Eager / Competitive
Ability to thrive and collaborate in a fast-paced environment
Bachelor's Degree, preferred
Primary Duties And Responsibilities
Develops and executes recruitment strategies to attract, screen and hire quality healthcare professionals who meet the office's immediate and projected needs
Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates
Responsible for on-call duties during non-business hours and weekends as needed.
Matches and evaluates candidate skills to client and consumer needs through screening and interviewing
Completes necessary reference checks on candidate's background and work experience
Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts
Negotiates salary, terms and conditions of employment with candidates
Schedules direct care workers and field staff for initial placement and ongoing assignments
Manages direct care workers and field staff while on assignment: assesses and investigates direct care worker and field staff concerns and issues, and provides performance coaching, counseling and disciplinary action when appropriate
Maintains regular contact to and develops relationships with active clients, consumers and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities
Ensure client, consumer and referral source expectations are understood and met while addressing and resolving concerns relating to customer service, caregiver or field staff performance
Documents candidate, direct care worker, field staff and client correspondence and activities within the system of record
Incorporates direct care worker and field staff retention strategy into daily routine
Responsible for learning all functionalities and operations of the branch office
Adheres to and promotes company policies and procedures
Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads
Ensures confidentiality of all consumer records and personnel files in accordance with agency and HIPAA guidelines
Ensures all services, functions, and employee practices are in accordance with Affirmative Action policies and laws
Responsible for ongoing compliance with all current federal, state and local regulations, company policies and procedures, and reimbursement guidelines
Responsible for oversight of revenue cycle management
Demonstrates a commitment to advancing 365 Health Services, LLC
Must possess the personal characteristics of professionalism and commitment to high standards with a strong work ethic, confidence, creativity, innovation, integrity and stability
Performs other duties as necessary
Benefits
Health Insurance Packages
Paid Time Off
401K
Schedule
Monday to Friday
Paid On-Call (Shifts Alternate, Responsible for Answering Calls outside of Business Hours)
Additional Compensation
Weekly Commission
Weekly On-Call Pay
Bonuses
Education
Work Location: In-person
$70k-100k yearly est. 1d ago
Private Client Relationship Manager
Citizens 2.9
Customer success manager job in Newtown, PA
At Citizens, our mission is to help clients, colleagues and communities reach their potential. We do this through our distinguished client-centric culture, having a mindset of continuous improvement and always enhancing our capabilities. Citizens Private Client provides personalized, world class financial planning and advice to help clients achieve their financial goals. We do this through creating a culture of continuous coaching, professional development, and ongoing practice management support.
As a Citizens Private Client Relationship Manager (PCRM), you will engage directly with our affluent and high-net-worth clients to exceed their expectations by thinking long term, always doing the next right thing, and collaborating with other colleagues. PCRMs partner with Wealth Financial Advisors and Certified Financial Planners (CFPs), creating the Citizens Private Client team.
Primary responsibilities include
Acquire and onboard new affluent and high-net-worth clients into a Book of Business through outbound calling and in-branch or partner introductions.
Grow net deposits, investments, and lending balances by executing comprehensive discovery and financial planning conversations, understanding a client's financial goals, and presenting personalized strategies aligned with each client's objectives.
Deepen and retain client relationships through proactive outbound engagements based on life events, financial triggers, and other insights.
Provide exceptional, high-touch client experiences.
Engage Wealth Advisors and Certified Financial Planners to help clients reach their financial goals.
Partner with colleagues in other lines of business including Retail, Business Banking, Mortgage and Wealth to provide clients a seamless experience across Citizens.
Leverage Salesforce CRM to track activity.
Measures of Success include
Growth in net new investment assets in collaboration with Wealth Partners.
Growth in new deposits including checking, savings, and CD balances.
Growth in lending units and balances through mortgages, home equity lines, and securities-based lending.
Client satisfaction survey results.
Qualifications, Education, Certifications and/or Other Professional Credentials
Bachelor's degree (preferred).
3 - 5 years of banking, wealth management or other relevant equivalent experience.
Experience working with affluent and high net worth clients.
Required Licenses: SIE, Series 6 (or 7) and Series 63 (or 66) licenses are required at the time of hire. Life, Health, and Accident Insurance licenses can be obtained within a specified timeline after hire.
Demonstrated success in a client-centric, initiative-taking sales environment.
Experience establishing and maintaining relationships with clients and internal partners.
Knowledge of industry regulatory requirements to ensure a sound control environment.
Excellent written and verbal communication skills.
Compensation
Salary and opportunity to earn Incentive compensation.
Salary is commensurate with experience.
Hours & Work Schedule
Hours per Week: 40
Work Schedule: M-F; potential Saturday hours
#LI-JH1
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
$72k-103k yearly est. Auto-Apply 2d ago
Sales Manager
GMS Piling Products
Customer success manager job in Wilkes-Barre, PA
Why Join OCI-GMS, LLC?
OCI-GMS, LLC is a growing organization with a strong operational backbone and an expanding commercial footprint. We are seeking a results-driven Sales Manager who is ready to lead from the front, building strategy, developing talent, and driving measurable revenue growth. This is a highly visible leadership role with direct influence on company performance and long-term growth.
Position Overview
The Sales Manager will be responsible for leading sales strategy and execution across assigned markets. This individual will manage the full sales lifecycle, coach and develop a high-performing sales team, and collaborate closely with operations, marketing, customer service, and executive leadership to deliver exceptional customer outcomes and consistent business results.
What You'll Be Responsible ForSales Leadership & Strategy
Design and execute sales strategies that achieve and exceed monthly, quarterly, and annual revenue targets
Own sales forecasting, pipeline management, and performance reporting for leadership
Identify growth opportunities through market analysis, customer insights, and competitive intelligence
Team Leadership & Development
Recruit, onboard, train, and mentor sales representatives
Establish performance metrics, KPIs, and accountability standards
Lead regular team meetings, pipeline reviews, and one-on-one coaching sessions
Build a culture focused on accountability, collaboration, and continuous improvement
Cross-Functional Collaboration
Partner with operations and supply chain teams to ensure seamless order fulfillment and customer satisfaction
Collaborate with marketing on campaigns, sales tools, and lead-generation initiatives
Support executive leadership with budgeting, planning, and long-term revenue growth strategies
What We're Looking ForRequired Qualifications
Bachelor's degree in Business, Sales, Marketing, or a related field preferred (or equivalent experience)
5+ years of B2B sales experience, preferably in manufacturing, industrial services, or logistics
2+ years of experience leading or managing a sales team
Proven track record of meeting or exceeding revenue targets
Strong experience managing sales pipelines and CRM systems
Excellent negotiation, communication, and presentation skills
Preferred Qualifications
Experience managing regional or multi-state sales territories
Familiarity with industrial supply chains, equipment, or technical products
Key Competencies for Success
Strategic & Analytical Thinking
People Leadership and Coaching
Relationship Building and Client Management
Data-Driven Decision Making
Customer-Centric Mindset
Strong Business Acumen
Compensation & Benefits
Competitive base salary plus performance-based commission
Benefits package including health, PTO, and other offerings
Stable, growth-oriented organization with leadership visibility
Work Environment
Primarily onsite in Wilkes-Barre, PA
Regional travel to branch locations as needed
$60k-116k yearly est. 2d ago
Construction Sales Manager
Ally Construction Services
Customer success manager job in Bensalem, PA
WHO WE ARE
We're an entrepreneur, fast-growing team of project managers, estimators, superintendents, safety and administrative support personnel. As leaders in quality construction management, we're committed to providing impeccable service to our clients, a safe work environment for our team, and an opportunity for our employees to grow and enjoy the benefits of work/life balance. Here at ALLY, we cultivate a collaborative environment that values tenacity, attention to detail, and comradery. Since outstanding customer service is our best product, we strive to build long-lasting relationships with our entire customer base.
POSITION SUMMARY
We are seeking a strategic and driven Sales Manager to lead our business development efforts and drive revenue growth in the construction management services sector. As a mid-sized company with a strong reputation for quality and reliability, we need a proven sales professional who can increase our market presence, build lasting client relationships, and align sales strategies with our operational capabilities.
This role is ideal for someone who thrives in a fast-paced, hands-on environment and is passionate about the construction industry. The Sales Manager is responsible for direct sales execution, identifying new business opportunities, managing the sales pipeline, and collaborating closely with project teams to ensure client satisfaction from initial contact through project completion. This is an individual contributor role focused on direct business development activities. This position does not include direct management of employees. This position plays a key role in shaping the company's growth trajectory by contributing to strategic planning and market positioning.
The ideal candidate will bring a blend of strategic thinking, sales leadership, industry knowledge, relationship-building skills, and will be comfortable working in a company where team culture and accountability are core values.
RESPONSIBILITIES AND ACCOUNTABILITY
Actively engage in prospecting and lead generation through methods such as cold calling, networking and targeted outreach.
Build and maintain a robust pipeline of qualified opportunities using hands-on selling techniques.
Conduct in-person and virtual meetings to present services and close deals.
Identify and pursue new business opportunities through direct contact with potential clients in the life science, industrial, healthcare and technology sector markets.
Develop, collaborate and implement a comprehensive sales strategy to meet company growth targets.
Build and maintain strong relationships with new and existing clients, partners, and industry stakeholders.
Walk job sites at project completion with the team to see the finished product, and follow up with client to obtain feedback, discuss possible future sales, as well as get referrals as applicable.
Drive the business development team function by setting clear revenue goals, coaching team members on proven sales strategies, and fostering accountability for achieving measurable growth and client acquisition targets.
Collaborate with estimating and project management teams to ensure accurate proposals and seamless project handoffs.
Monitor market trends, competitor activity, emerging opportunities and client feedback to refine sales activities.
Actively represent the company at industry events, trade shows, and networking functions, engaging prospects and clients through relationship-driven selling activities and consistent follow-up to convert connections into opportunities.
Use CRM tools to track leads, opportunities and performance metrics.
Provide regular reporting on sales performance, forecasts, and pipeline activity to senior leadership.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES (KSA)
Track record of implementing and executing a proven, structured sales process that consistently delivers results, including lead generation, qualification, proposal development, and closing.
Established network of Developers, Architects and Owners within the construction industry, primarily the life science, industrial, healthcare and technology
Experience working in a mid-sized company environment.
Strategic thinker with hands-on execution ability.
Familiarity with local and regional construction markets for the mid-atlantic region.
Entrepreneurial mindset with a focus on growth.
MINIMUM REQUIREMENTS
Possess ALLY's core values:
Adaptability
Safety
Client Service
Accountability
Team Culture
10 years of sales leadership experience in construction, engineering, or related industries.
Proven track record of meeting or exceeding sales targets.
Strong understanding of construction management processes, project delivery methods and client expectations.
Excellent communication, negotiation, and interpersonal skills.
Ability to lead and motivate a team toward ambitious goals.
Bachelor's degree in business, marketing, construction management, or a related field preferred.
Excellent time management skills with a proven ability to meet deadlines.
A clean driving record, valid driver's license, properly maintained employee-owned vehicle with the state minimum mandated levels of auto liability insurance are required as a condition of employment.
Eligible to work in the Unites States.
Must be a team player.
PHYSICAL DEMANDS/WORK ENVIRONMENT
While performing the duties of this job, the Sales Leader is required to sit for long periods of time and is occasionally required to stand; walking within a 400-acre campus; use hands to finger, handle or feel objects, reach with hands and arms; climb stairs and ladders; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The Sales Leader is required to speak clearly so listeners can understand and hear clearly to understand the speech of another person.
Client site pending, work environments can involve some exposure to hazards or physical risks, which require following basic safety precautions.
Work may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.
WHAT WE OFFER
Here at ALLY, we cultivate a collaborative environment that values tenacity, attention to detail, and comradery. We are committed to providing impeccable service to our clients, a safe work environment for our team, and an opportunity for our employees to grow and enjoy the benefits of work/life balance. Since outstanding customer service is our best product, we strive to build long-lasting relationships with our entire customer base. Working at ALLY includes:
Paid time off to include vacation, flex (sick/personal) and your birthday!
Medical, dental, and vision insurance for you and your family dependents (base plan 100% paid)
HSA, Dependent Care, and HRA programs
401K Savings/Retirement plan
Life Insurance (1X of salary paid by ALLY)
Short term disability insurance
Employee referral program incentives
Volunteer program
Tuition reimbursement
Great team environment with fun, caring, hardworking people
We are a Veteran-Owned business and encourage our military service men and women to seek employment with us. We partner with DOD SkillBridge, American Corporate Partners, and have consecutively earned the Federal Government's HireVets.gov Platinum Medallion for several years. Please be sure to call out your honorable service to our country in your email when applying for this role.
ALLY Construction Services offers a competitive salary and benefits package. To be considered, please email us your resume with the position you're applying as the subject line to *******************************.
ALLY CONSTRUCTION SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER
Applicants are considered regardless of race, color, religion, creed, age, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran's status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.
$61k-117k yearly est. 4d ago
National ESOP Relationship Manager
Northwest Bank 4.8
Customer success manager job in Warren, PA
The National ESOP Relationship Manager is responsible for originating, structuring, and managing a portfolio of relationships of companies with an Employee Stock Ownership Plan, ensuring an exceptional client experience, while appropriately managing risk, credit quality, servicing, etc. in accordance with Northwest standards and in partnership with a portfolio management team. Identify new lending opportunities through a network of referral sources and Centers of Influence with regular calling efforts. The ESOP Relationship Manager is also responsible for being the subject matter expert by representing the bank at industry events and conferences to enhance the Northwest Banks reputation as a leading ESOP lender.
Essential Functions
Actively prospect and successfully bring new ESOP relationships to Northwest
Participate in community and professional networking events across the nation
Develop meaningful relationships with ESOP advisors, investment bankers, trustees, legal counsel, and valuation firms
Build the Northwest ESOP brand in the market through public speaking and publications
Work closely with commercial and middle market bankers to identify ESOP opportunities within the client base
Develop and expand existing ESOP banking relationships through active relationship reviews
Engage with the various product partners on a regular basis to discuss cross-selling opportunities and referrals to expand and deepen client relationships
Make loan presentations and recommendations to Credit, team leaders, and senior line of business managers as required
Partner with credit and portfolio management to ensure annual reviews and line of credit renewals are completed on a timely basis
As required, collect on delinquent accounts
Analyze financial statements and related credit material to stay informed of client performance and assess risk on a continuous basis in conjunction with Portfolio Management
Complete loan closings in partnership with Portfolio Management & the Loan Closers
Ensure all credit files include current financial statements, agency reports, etc. in partnership with Portfolio Management
Participate in continued sales, product and credit training
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment or remote if out of bank footprint
Travel as needed for client meetings, attend networking events, and foster relationships with referral sources
Meet or exceed budgeted goals
Education and Experience preferred
Bachelor's Degree Business, Accounting, Finance, Economics, or Marketing
6 - 8 years of account relationship management experience
6 - 8 years of experience consistently delivering strong sales performance
Comprehensive knowledge and understanding of C & I cashflow lending, loan servicing, credit and non-credit products
Strong negotiating skills in terms, loan structure, and pricing
Knowledge and understanding of risk management
Excellent verbal, written, and interpersonal communication skills
Ability to multitask and effectively prioritize responsibilities
#LI-EK1
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
$71k-101k yearly est. 1d ago
Pharmaceutical Account Manager
Company Is Confidential
Customer success manager job in Scranton, PA
At ADP, we're proud to partner with some of the most innovative biopharmaceutical companies in the world-and right now, we're hiring directly on behalf of one of our clients for a full-time Territory Account Manager role. This is a direct hire opportunity with a forward-thinking organization that's redefining patient care through cutting-edge science and compassionate service. If you're passionate about making a real impact and want to be part of a team that values bold ideas and meaningful work, this could be the career move you've been waiting for.
Ready to take your career to the next level while doing work that truly matters?
What You'll Do
We're seeking a driven Account Manager to champion an innovative infusion therapy in neurology. If you thrive in specialty healthcare sales, excel at building relationships, and love turning clinical insights into powerful customer value, this role is for you.
Grow territory performance through strategic planning and targeted customer engagement
Meet and exceed sales goals while championing customer satisfaction.
Deliver clear, compelling clinical messaging to multidisciplinary decision-makers
Build strong partnerships with clinics, infusion centers, specialty pharmacies, and health systems
Navigate complex access and reimbursement landscapes across payer channels
Stay ahead of market trends to identify new opportunities
What You Bring
A bachelor's degree (BA/BS) from an accredited institution
4+ years of experience in pharmaceutical, biologic, medical device, or specialty healthcare sales
Proven sales success and strong communication skills
Proven success in meeting or exceeding sales targets
Ability to quickly learn complex clinical information
Experience in infusion, rare disease, specialty pharmacy, or neurology preferred
Must possess a valid driver's license and be willing to travel throughout the assigned territory
What Will Set You Apart
Background in promoting specialty, rare disease or CNS products
Strong analytical skills to leverage sales data for strategy
A collaborative spirit and adaptability in fast-paced environments
Exceptional communication, presentation, and negotiation skills
A self-starter mindset with strong organizational skills
Salary range: $155,000 - $168,000, plus eligibility for a sales incentive target of $41,500 and participation in the company's long-term incentive plan.
Actual compensation may vary based on location, experience, and qualifications.
Benefits include
Paid time off (PTO)
Health coverage (Medical, Dental, Vision)
401(k) with company match
Company car.
We are an equal opportunity employer workplace.
We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation.
This posting is confidential; company details will be shared during later stages of the recruitment process.
$50k-85k yearly est. 4d ago
E-Commerce Sales Manager
Medinatura Inc.
Customer success manager job in Philadelphia, PA
The E-Commerce Sales Manager owns and manages the P&L of MediNatura's e-com business (primarily Amazon), ensuring optimal product visibility, conversion, and industry-leading sales growth. This role owns day-to-day marketplace execution, including catalog optimization, inventory coordination, promotional strategy, agency management, and performance analysis. The ideal candidate is both strategic and hands-on, with a strong understanding of data-driven decision-making. Reports directly to CEO.
We are a company with a long history in the Natural Channel and are a leading manufacturer of natural medicines following the homeopathic philosophy. We are dedicated to making medicines that provide relief and wellness, without risks of non-natural medicines.
A Day in The Life of An E-Commerce Sales Manager:
Work hand-in-glove with PATTERN, our e-commerce agency, to develop, optimize and execute e-commerce sales strategies across Amazon, Walmart, and other third-party marketplaces in the USA. Possible international expansion.
Collaborate with SEO agency teams at PATTERN to optimize product listings, including titles, bullets, images, A+ content, and keyword strategy
Forecast demand and collaborate with supply chain teams to maintain healthy inventory levels
Monitor and enforce brand protection initiatives, including Authorized Seller and MAP compliance
Analyze key performance metrics (sales, traffic, conversion, ROAS, inventory turns) and provide actionable insights which accelerate growth
What We're Looking for From You:
Passionate growth driver with track record of generating profitable growth.
Bachelor's degree in business, Marketing, or a related field preferred
3-5 years of experience driving growth on Amazon marketplace e-commerce business
Strong knowledge of Amazon Seller Central and agency partnership management
Familiarity with additional platforms such as Walmart.com, Shopify, or TikTok Shop is a plus
Strong analytical skills with the ability to interpret data and drive results
As this role requires much interpersonal interaction, we need a professional who is upbeat, enthusiastic, proactive, dependable. Must have strong communication and collaboration skills.
What You Should Know About Us:
MediNatura has a very a-political environment. We only work in a straight forward, open and ethical manor. We have a dynamic and collaborative work environment.
Albuquerque-based candidates will work a hybrid schedule; non-local candidates will be remote.
Our Team's Favorite Perks and Benefits:
A competitive total compensation package
Competitive salary & bonus
401(k) with company match
Best in class benefits because we care about your health and wellness!
Medical, dental, vision plans
Health and dependent FSA
Employer-paid life and long-term disability insurance
Vacation days - 15 days first year
13 paid holidays per year
$61k-117k yearly est. 23h ago
Lead Customer Success Manager
Vertex 4.7
Customer success manager job in Pennsylvania
This position is responsible for driving product adoption, deliver high levels of business value, and cultivate deep customer relationships. This role will be responsible for all aspects of renewals, account management, adoption, customersuccess planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value.
Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success.
Act as an extension of the customer, being a proactive advocate within Vertex and the customer to accomplish defined objectives.
Proactively grow the breadth and depth of strategic relationships within assigned customers.
Help customers calculate and monetize business value by driving quarterly reporting with customers; measuring business value, penetration, usage, and adoption.
Closely manage and nurture accounts to identify and eliminate risk of attrition.
Partner with internal stakeholders to align account activities with the customers business case and strategy.
Proactively informs customers of features, issues, resolutions that may increase customer value and loyalty.
Ensure customers are aware of and educated on new features and releases.
Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers business needs.
Own the delivery of periodic customer health-checks.
Identify renewal risk(s) and partner with internal teams to recommend a solution, remediate, and ensure a successful renewal.
Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services.
Identify areas for cross selling/up-sell opportunities to expand sales.
Participate in other projects or duties.
SUPERVISORY RESPONSIBILITIES:
N/A
KNOWLEDGE, SKILLS AND ABILITIES:
Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
Excellent technical aptitude with the ability to analyze and decipher large amounts of customer data.
Excellent communication skills, including issue tracking, triaging and crisis management.
Ability to efficiently manage multiple customer projects simultaneously.
Ability to communicate with internal and external customers and all levels of management.
Understands how to communicate difficult/sensitive information tactfully.
Ability to understand and manage client expectations effectively.
Excellent verbal and interpersonal communication skills.
Proficient in Microsoft Excel and PowerPoint.
Strong ability to effectively communicate technical information to non-technical audiences.
Delivers informative, well-organized presentations.
Excellent organizational skills, with the ability to meet strict deadlines.
Must be detail-oriented and able to manage multiple projects and be customer-focused.
Ability to interpret and follow written instructions.
Experience in any of the following is helpful, Process Improvement, Decision Making, Managing
Processes, Planning, Analyzing Information and Developing Standards.
EDUCATION AND TRAINING:
Bachelor's Degree
Six (6) plus years of customersuccess, account management, or sales experience in SaaS or similar industry.
Minimum 3 years in a customer service-oriented role required.
Broad knowledge and experience in Sales and Marketing processes and systems.
Experience with Sales and Marketing technology such as Salesforce, etc.
Or equivalent combination of education and/or experience
Other Qualifications
The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.
• Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
• Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule - better is the enemy of done. Don't spend hours when minutes are enough.
• Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
• Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
• Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you're unsure, ask. Demonstrate unwavering support for decisions.
COMMENTS:
The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.
Pay Transparency Statement:
US Base Salary Range: $65,400.00 - $85,100.00
Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.
In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.
Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.
*In no case will your pay fall below applicable local minimum wage requirements
.
$65.4k-85.1k yearly Auto-Apply 59d ago
Account Manager, Clinical Laboratory & Transfusion Medicine - Pennsylvania
Quidelortho
Customer success manager job in Pittsburgh, PA
The Opportunity
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
The Role
As we continue to grow as QuidelOrtho, we are seeking an Account Manager, Clinical Laboratory/Transfusion Medicine in Pennsylvania. The Account Manager, CL/TM is a front-line, customer-facing, quota-carrying role responsible for driving sales and growth of QuidelOrtho's Clinical Laboratory (CL) and Transfusion Medicine (TM) product lines. This role manages a geographic territory or a portfolio of named accounts, serving as the primary point of contact for customers. Key responsibilities include achieving instrument sales targets, growing assay and reagent utilization, and ensuring customer retention. The role requires a consultative, value-driven sales approach, supported by collaboration with cross-functional teams to deliver tailored solutions that meet customer needs. Success in this position is measured by the ability to meet territory revenue and profitability goals while delivering a best-in-class customer experience.This is a field based position supporting and located in Pennsylvania.
The Responsibilities
Drives sales with current customers for all CL and TM products, instrumentation, and services offerings within an assigned territory or list of named accounts. Meets equipment revenue targets.
Grows menu for CL and TM by setting up personal credibility, illustrating QuidelOrtho value propositions, demonstrating product capabilities, and successfullymanaging highest probability opportunities to close.
Maximizes customer retention rates by ensuring customer satisfaction, executing customer touchpoint/call plan, territory management and is the single point of contact for all problem resolutions, and anticipates and defends against competitive threats.
Develops and executes strategic territory and account plans to prioritize, retain, and expand current CL and TM accounts. Partner with fellow QuidelOrtho sales partners to drive customer instrument and assay retention opportunities.
Develops and executes customer touchpoint/call plans based on customer's buying cycle; manages opportunities both within and outside of buying/sales cycle; leverages strategic selling framework to close sales opportunities.
Partners and collaborates with other within our sales organization to retain and expand menu as well understand and execute IDN strategy.
Provides prompt and accurate sales forecasts, activity, account updates, and reports via CRM system; Effectively manage sales pipeline from lead acquisition to contract signing by focusing and advancing customers through the sales process.
Represents QuidelOrtho at trade shows and professional meetings.
Meets or exceeds established touchpoints per week.
Perform other work-related duties as assigned.
The Individual
Candidates should be aware that the Company currently requires customer-facing workers to meet Customer Credentialing requirements which may include but are not limited to, up to date immunizations. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.
Required:
Education: Bachelor's Degree
Experience: Minimum of 3 years of sales experience in the Healthcare industry required with knowledge of B2B sales and/or capital equipment.
Sales and/or technical experience in the medical device/life science/diagnostic market required.
Strong strategic marketing, consultation and data analysis skills are essential for building customer retention and managing financial performance.
Strong strategic thinking skills and with the ability to translate strategies into executable tactical action plans.
Ability to deliver results while working in a highly independent and fast-paced team environment.
Commercial & Business acumen. Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement.
Entry-level people management and people development skills.
Manages complex sales cycle internally and externally.
Ability to analyze financial data and generate logical strategies and plans based on analysis.
Proficiency in MS Office (i.e., Outlook, Word, Excel, PowerPoint).
Strong presentation and negotiation skills.
Proficiency in selling with digital assets.
Solid communication skills - written and verbal.
Ability to uphold and support individual and company values.
High degree of ethics and professionalism while interacting with customers, vendors, and co- workers.
Ability to handle confidential information is required.
Ability to work under general supervision following established procedures required.
Travel: Up to 70% domestic overnight travel.
This position is not currently eligible for visa sponsorship.
Preferred:
5 years of sales experience in the Healthcare industry required with knowledge of B2B sales and/or capital equipment.
Experience with hospital or physician office sales, medical devices, distributor sales, and/or national accounts is preferred.
QuidelOrtho employees:
Graduate of Sales Development Training Program would be eligible for an Associate Account Manager, FAS with 3+ years' experience and a proven track record of success of performance (NPS score, TOR, activity, menu expansion, etc.) in account management, customer retention, and consultative business skills may be considered.
Key Working Relationships
Customers: Serve as main point of contact for existing CL/TM customers.
Field Sales: Partners with Strategic Account Executives on IDN-related opportunities and government sales managers on government opportunities. Collaborates with automation specialists to identify and sell automation solutions. Coordinates account coverage and strategy with cross functional account managers and drives lead and introductions to business development teams. Brings in appropriate overlay roles as needed.
Field Service: Partners with Field service team to ensure customer satisfaction and facilitate a positive customer experience.
Project Management: Serves as customer liaison on project implementation and coordinates with internal resources to ensure a high level of customer experience with QuidelOrtho solutions.
Technical Specialists: Works Technical Specialist colleagues to ensure customer has sufficient technical support, coordinate implementations and collaborate on menu expansion as needed.
Distribution Partners: Works with Channel team to support customer buying through distributors.
Marketing & Commercial Enablement: Partners to deliver on marketing initiatives and with data analytics team to manage performance metrics.
QuidelOrtho Management: Interacts with Sales Leadership, Specialty Sales, Strategic Markets and Distribution to maximize the achievement of corporate goals and collaborate with other areas of the organization as needed (e.g., Finance, HR, IT, Customer Service, etc.).
The Work Environment
Typical outside sales environment. Must have the discipline, organizational skills and self-motivation to work autonomously in a home office environment.
The Physical Demands
Must be physically able to travel up to 70%. Must maintain a valid driver's license and must own and maintain an automobile suitable for travel to customer sites, airport, etc. Travel includes airplane, train, automobile, and overnights. On a typical workday, 80% of time meeting with people and customers, 20% of the time on computer, doing paperwork, or on the phone. Must be able to lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job you are regularly required to use hands and fingers to handle or feel and talk or hear. Frequently required to stand, walk, and sit. Occasionally required to reach, climb, or balance.
Salary Transparency
The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. The salary range for this position is $80,000 to $100,000 and is eligible for incentive compensation. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.
Equal Opportunity
QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at .
#LI-AC1 #LI-Remote
$80k-100k yearly 3d ago
Customer Success Manager, Pennsylvania
Hhaexchange
Customer success manager job in Pennsylvania
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We are seeking a CustomerSuccessManager to join our growing team. This position will require residing in Pennsylvania or New Jersey. This role will serve as the point person for designated HHAeXchange clients. The CustomerSuccessManager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution and offer additional products/services when needed. This position will collect and measure key metrics in order to evaluate client success and business impact. The CustomerSuccessManager will focus on retaining and growing customer relationships. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Essential Job Duties
Build and maintain relationships with clients, understanding their needs and serving as primary point of contact for day-to-day operational item, whether they are due to product challenges, gaps or changes withing the industry or local market
Ensure client retention through delivery of exceptional service and support
Assist with challenging client requests or issue escalations as needed, working closely with appropriate teams to mitigate system issues and seek resolution
Uncover the true business needs, pain points, and challenges that clients are facing, and understand the client's organizational landscape
Ensure the timely and successful delivery of solutions according to customer needs and objectives, meeting and exceeding agreed-upon customer satisfaction goals
Partner cross-functionally with product to ensure the continued success of clients and provide insightful feedback from client interactions to leadership
Maintain weekly communication with assigned clients and document health of clients in weekly status reporting and quarterly client reviews
Regularly travel to client sites, conferences, and industry events to represent the company, engage with stakeholders, and ensure the successful execution of projects and business objectives
Lead tailored product demonstrations to show the value of additional HHAeXchange solutions
Remain updated on industry knowledge, risks and opportunities and build expertise in HHAeXchange's products and offerings
Develop trusted advisor relationships with key accounts, customer stakeholders, offering on-site guidance as required
Collaborate with sales team to identify and grow opportunities within market
Address gaps in implementation, services, support and or/client needs
Manage a set of KPIs to drive increased customer satisfaction including support metrics, turnaround times, ticket backlog volumes, etc.
Other Job Duties
Other duties as assigned by supervisor or HHAeXchange leader
Travel Requirements
Travel 10-25%, including overnight travel
Required Education, Experience, Certifications and Skills
Bachelor's degree required
3+ years of client service experience required
Experience with healthcare /homecare industry preferred and/or experience with SaaS platforms/operational software preferred
Experience with a partner ecosystem preferred
Excellent verbal, written, and interpersonal communication skills
Strong client relationship management skills with the ability to creatively solve problems to meet client needs
Collaborative and self-motivated, with the ability to work independently in a dynamic, fast-paced environment
Detail-oriented with the ability to complete tasks thoroughly, accurately, and in a timely manner
Strong organizational, project management, and multitasking skills, with the ability to manage multiple high-priority tasks
Ability to effectively manage high-pressure situations and comfortably handle conflict resolution scenarios
Proficiency in Salesforce and MS Office Suite
Negotiation skills at all management levels with a high measure of authority in critical situations
Excellent presentation and product demonstration skills, with the ability to engage and work effectively with diverse audiences and stakeholders
Strong problem-solving and analytical skills
Demonstrated understanding of the healthcare industry, with specific understanding of home-based care preferred
Passion for customer satisfaction with a great desire to succeed
The base salary range for this US-based, full-time, and exempt position is $95,000 - $105,000 not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
$95k-105k yearly Auto-Apply 60d+ ago
Portfolio Account Manager- Phoenix
Certara USA, Inc. 4.4
Customer success manager job in Wayne, PA
About Certara
Certara accelerates the potential of bringing medicines to market and to patients using biosimulation software, technology, and services to transform traditional drug discovery and development. Our clients include more than 2,400 biopharmaceutical companies, academic institutions, and regulatory agencies across 70 countries.
Our goal is to enable the life sciences industry's use of data, modeling, and analytics to make better decisions across the various phases of discovery and drug development. Our software and scientists incorporate modern advances in scientific understanding, drug development experience, data analysis, and AI resulting in significant opportunities to decrease the cost and increase the probability of success for new drug approval and commercialization.
Certara is hiring a Portfolio Account Manager for Phoenix. Serves as a primary contact for clients utilizing Certara's Phoenix and Integral platforms, ensuring they achieve maximum value from these industry-leading solutions. Phoenix is the global gold standard for pharmacokinetic and pharmacodynamic (PK/PD) analysis and regulatory reporting, while Integral provides a secure, cloud-based environment to manage, organize, and share clinical and nonclinical data across teams and studies. Supports clients in adopting these tools to streamline data analysis, improve collaboration, and accelerate decision-making in drug development. Builds strong relationships with client stakeholders, aligning their objectives with Phoenix and Integral capabilities to enhance efficiency and compliance in regulatory submissions. Plays a key role in advancing Certara's mission by helping organizations leverage Phoenix for high-quality PK/PD modeling and Integral for centralized, secure data management-ultimately enabling faster, more reliable development of new therapies.
This role requires strong initiative, self-motivation and collaborative skills to work with other team members within and externally to Certara. The ideal candidate for this position will possess a strong complex sales aptitude and a willingness to grow sales utilizing complex sales methodologies and approaches. You will develop, coordinate, and implement plans designed to increase existing business and create/capture new opportunities. You must be keenly aware of organizational growth initiatives related to the life science market and target customer segments, as well as Certara's potential to meet customer needs with our software products and services. Ultimately, you are responsible for bookings and revenue growth through the use of value creation for your customers.
Responsibilities
Establish multiple-level contacts within assigned accounts by presenting to, consulting with, and cultivating relationships at all influencers levels including the C-level executives.
Qualify companies and contacts to understand the customer's key needs/challenges through identification, discovery, planning and account/customer qualifications.
Grow sales by successfully initiating client contacts, generate new leads, and follow up on assigned leads.
Identify, profile and aggressively pursue new clients in the life sciences industry.
Grow sales and follow-up leads into sales through professional key account management.
Develop client specific solutions presentations and contribute to the RFP response and proposal process, developing appropriate win strategies based on your knowledge of the client.
Work with marketing/BD to formulate lead-generation plans that will lead to new revenue generation opportunities.
Participate in professional trade shows and clinical conferences, or the equivalent, (or as practically possible), setting up client meetings, exhibit coverage and lead generation.
Document communication/discussions and all opportunity details in SalesForce.com to ensure a tracked record of existing correspondence and/or future next steps required.
Utilize market knowledge and industry contacts to grow the Software and Service business in line with agreed commercial goals. This will include pursuing new product opportunities, identifying new contacts and accounts, and broadening the range of business in existing accounts.
Meet/exceed sales quota on a monthly, quarterly, and annual basis.
Follow Certara processes and best practices for properly working Marketing Qualified Leads (MQLs)
Document all activities (phone and email outreach) within our Salesforce Lightning CRM
Qualifications
5+ years as a business development manager, preferably within the top 50 pharmaceutical companies and enterprise B2B SaaS industry
Master's degree (in a science discipline) or advanced business degree preferred
Excellent communication skills, both verbal and written
Attention to detail for capturing all sales interaction into Salesforce
Strong organizational skills with the ability to multi-task and set priorities
Ability to work in a high energy team environment
Able to fully utilize the MS Office suite (Excel/Word/PPT)
Proven track record of high level of sales performance in a competitive, dynamic market place.
Values:
High degree of professionalism: Lives the values of transparency, authenticity, collaboration, respect and accountability
Has a "Growth Mindset"
Is a "Continuous Learner"
Ability to work autonomously and flexible with a
roll your sleeve up mentality
Certara bases all employment-related decision on merit, taking into consideration qualifications, skills, achievement, and performance. We treat all applicants and employees without regard to personal characteristics such as race, color, ethnicity, religion, sex, sexual orientation, age, nationality, marital status, pregnancy, physical or mental condition, genetic information, military service, or other characteristic protected by law.
$53k-90k yearly est. 3d ago
Technical Customer Success Manager ( COPA)
Armis 4.1
Customer success manager job in Philadelphia, PA
Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.
Armis is a privately held company headquartered in California.
We are looking for a Technical CustomerSuccessManager (T.CSM) to join our growing CustomerSuccess Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients' business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.
We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we're looking for individuals who are passionate about making customerssuccessful.
Responsibilities:
Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
Understand customer use cases and provide recommendations to improve security posture and platform utilization.
Build and maintain trusted relationships with technical stakeholders and decision-makers.
Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
Ensure deployment and configuration align with key business use cases and are delivered on schedule.
Stay current on third-party integrations and how they interact with Armis within customer environments.
Serve as a subject matter expert in your area of technical proficiency.
Partner with Product, Engineering, Support, and Sales teams to drive account success.
Qualifications:
Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
2+ years experience in a CustomerSuccessManager, Technical Account Manager, or related customer-facing technical role.
5+ years experience in network engineering, architecture, support, or design.
5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
Strong communication and presentation skills across technical and executive audiences.
3+ years experience in IT, security, healthcare tech, or similar environments.
Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.
Bonus Points:
Knowledge of healthcare/ICT devices, manufacturers, or applications.
Experience securing IT, IoT, or healthcare systems.
Familiarity with scripting languages (Python preferred).
Ability to travel up to 20-25% per quarter.
Salary range guidance for this position is: $130,000 - $165,000
The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.
The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly
me
days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.
Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.
Please click here to review our privacy practices.
$130k-165k yearly Auto-Apply 16d ago
Customer Success Manager
Ipipeline 4.4
Customer success manager job in Wayne, PA
As a global market leader, iPipeline combines technology, innovation, and expertise to deliver ground-breaking, award-winning software solutions that transform the life insurance, financial services, and protection industries. With one of the industry's largest data sets, we help advisors/advisers and agents to transform paper and manual operations into a secure, seamless digital experience - from proposal to commission- so they can help better secure the financial futures of their clients.
At iPipeline, you'll play a major role in helping us to provide best-in-class, transformative solutions. We're passionate, creative, and innovative, and together as a team, we continually strive to advance, accelerate, and expand the reach of our technology. We value different perspectives and are committed to creating an environment that embraces diverse backgrounds and fosters inclusion.
We're proud that we've been recognized as a repeat winner of various industry awards, demonstrating our excellence and highlighting us as a top workplace in both the US and the UK. We believe that the culture we've built for our nearly 900 employees around the word is exceptional -- and we've created a place where our employees love to come to work, every single day.
Come join our team!
About iPipeline
Founded in 1995, iPipeline operates as a business unit of Roper Technologies (Nasdaq: ROP), a constituent of the Nasdaq 100, S&P 500 , and Fortune 1000 indices. iPipeline is a leading global provider of comprehensive and integrated digital solutions for the life insurance and financial services industries in North America, and life insurance and pensions industries in the UK. We couple one of the most expansive digital and automated platforms with one of the industry's largest data libraries to accelerate, automate, and simplify various applications, processes, and workflows - from quote to commission - with seamless integration. Our vision is to help everyone achieve lasting financial security by delivering innovative solutions that connect, simplify, and transform the industry.
iPipeline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status
.
We are committed to building a supportive and inclusive environment for all employees.
This is an office-based position.
Responsibilities
The CustomerSuccessManager handles high-value or complex customer accounts, providing strategic guidance and solutions to enhance customersuccess. This role requires strong customer-facing and leadership skills and the ability to create tailored strategies to improve customer outcomes.
Customer Relationship Management: Design and execute account segmentation and tracking strategies in CRM tools to support complex success workflows. Train team members on CRM best practices and optimization strategies.
Account Ownership & Lifecycle Management: Manage high-value or complex customer accounts, creating tailored success plans aligned to business goals. Drive strategic engagements, renewal planning, and account expansion.
Customer Advocacy & Retention: Anticipate customer challenges and proactively mitigate risks to long-term retention. Serve as a strategic advisor, helping customers maximize ROI and align with industry best practices.
Cross-Functional Collaboration: Lead collaboration across Sales, Marketing, Product, and Support for high-impact accounts. Contribute to cross-functional planning for product adoption, account strategy, and customer communications.
Process Improvement & Data Use: Use data to identify at-risk customers and develop targeted engagement plans. Propose enhancements to tools, playbooks, and lifecycle strategies based on analysis and feedback.
Customer Relationship Management (CRM): Advanced proficiency in using CRM systems to manage complex customer journeys, segment accounts by risk or opportunity, monitor health scores, and identify trends that inform tailored customersuccess strategies.
Escalation Management: Ability to create and execute long-term account strategies to drive customersuccess.
Analytical Skills: Proficiency in analyzing customer data and making data-driven decisions.
Communication: Advanced communication and negotiation skills. Skilled at managingcustomer expectations. Has handled difficult customers or situations and demonstrated resolutions.
Solution Expertise: Deep solution expertise. In-depth knowledge of customer business models and how the company's services and/or products support them.
Cross-Functional Collaboration: Proficient in working with product, sales, and operations teams to meet customer needs.
Qualifications
Typically requires 6+ years of experience in customersuccess or account management roles.
Benefits
We offer a competitive compensation and benefits package, opportunities for career growth, an employee stock purchase plan, 401(k), generous time off and flexible work/life balance, company-matched retirement packages, an employee wellness program, and an awards and recognition program - all in a creative, fast-growing, and innovative company.
$71k-115k yearly est. Auto-Apply 1d ago
Senior Customer Success Manager
Q2 Holdings, Inc. 4.6
Customer success manager job in Unity, PA
As passionate about our people as we are about our mission. Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
SUMMARY
Q2 is seeking a Senior CustomerSuccessManager to build and maintain relationships with new and existing clients focused on Q2's Digital Banking software products and platform. Travel Expectations up to 50%
RESPONSIBILITIES
* Build and maintain respectful and collaborative relationships with new and existing clients
* Participate in the implementations process for new clients as assigned, not as the primary liaison, but to begin building rapport with the client and learn their specific needs
* Meet with assigned clients at least monthly by phone and in person as needed (a minimum of once per year) to review their online banking statistics, goals and future plans along with any specific issues they are having
* Analyze customer problems, needs and requirements, and then position Q2 products and services to resolve/meet them
* Ensure that customer's issues are dealt with efficiently by the other areas of Q2, as needed and inform Management of significant issues
* Provide contract renewal management for assigned accounts
* Coordinate, as needed, with vendor partners to address client requests
* Identify opportunities and cross-sell additional features of Q2 to existing clients
* Participate in cross-sell campaigns as identified by the Director of Relationship Management
* Represent Q2 at customer events and Client User group sessions, as needed or assigned
* Provide input to Product Management on enhancements and new releases, including support of commercialization projects as needed
* Provide demo and training support and/or scheduling for existing clients as needed
* Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
EXPERIENCE AND KNOWLEDGE
* Minimum of 8 years of Business to Business or Business to Consumer relationship management experiences with a Bachelors degree
* Minimum 4 years direct experience managing strategic accounts preferred
* Banking or Banking software experience required
* Proven results in cross-sales quota and metrics-driven customer advocacy and satisfaction environment; target $2.5M per year or as assigned
* Proven executive relationship building skills and experience maneuvering within C-level structure of a large account
* Articulate, thorough, and process-minded individual
* Travel up to 50% will be required
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Q2's compensation reflects the cost of labor across a variety of U.S. geographic markets, and we pay based upon the applicant's geographic location as well as job-related knowledge, skills and experience.
This position is an exempt position and the range for this position for New York City, Seattle and the San Francisco Bay Area-based roles is $107,000.00-$140,000.00
For New York state (outside New York City), Washington state (outside Seattle), California (outside the San Francisco Bay Area), and Colorado-based roles, the anticipated base salary range for this position is $91,000.00-$127,000.00
Your recruiter can share more about the specific salary range for the applicant's actual geographic location during the hiring process. Salary ranges for Sales positions are expressed as total target compensation (TTC = base + commission). A variable bonus and/or restricted stock unit grant may be provided as part of the compensation package in addition to a range of medical, financial, and/or other benefits, dependent on the position offered.
Health & Wellness
* Hybrid Work Opportunities
* Flexible Time Off
* Career Development & Mentoring Programs
* Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
* Community Volunteering & Company Philanthropy Programs
* Employee Peer Recognition Programs - "You Earned it"
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
$107k-140k yearly Auto-Apply 20d ago
Customer Success Manager (York, PA)
Philips Healthcare 4.7
Customer success manager job in York, PA
Job TitleCustomer SuccessManager (York, PA) Job Description
The Philips CustomerSuccessManager is responsible for driving customersuccess and service delivery excellence across various customer healthcare facilities. This role ensures the delivery of high-quality support, fosters strong client relationships, and champions continuous improvement in service and outcomes.
Must be local to central Pennsylvania, particularly York where main customer hospital is located and be able to travel to various locations throughout PA.
Your role:
As a CustomerSuccessManager, you will lead the service engagement with the customer by coordinating, communicating, and facilitating the execution of customersuccess programs, managing timelines and deliverables for seamless integration with business objectives.
Drive the execution of customersuccess strategies, ensuring alignment with customer goals and the achievement of key performance indicators across all Philips modalities, products, services, and solutions.
Communicate complex customer feedback and strategic recommendations to senior leadership, ensuring that customer insights inform business decisions and product development. For all Philips products, solutions, and services, define and monitor service performance metrics and performance standards, conducting regular evaluations to ensure that targets are met and identifying areas for improvement.
Advise and guide customer through daily issue management and resolution, as well as implement strategic initiatives for operational improvement. Advise service resources effectively across projects, balancing priorities and ensuring the delivery of high-quality service support. Build customer loyalty through tactical, operations-focused incident management. Assess and improve customer engagement and satisfaction metrics, leveraging data-driven insights to identify opportunities for enhancing customer experiences and outcomes. Implement processes and technologies to enhance operational efficiency and effectiveness, driving continuous improvement in service delivery with the customer. Resolve escalated customer issues and conflicts using advanced problem-solving and negotiation skills for timely, satisfactory outcomes.
You're the right fit if:
You've acquired 5+ years of customer facing experience within healthcare and with routine client interaction as a customersuccess or account manager (required); in addition to, 5+ years' experience and understanding of Healthcare Radiology / Medical Imaging equipment (required).
Your skills include proficiency in creating and delivering presentations to key stakeholders and executive leaders; MS Office (Excel and PowerPoint skills are a must); comfortable facilitating tactical meetings, etc. You are well versed in data analysis and reporting (required) and have an understanding of healthcare service metrics (preferred).
You have a Bachelor's degree or equivalent years of related work experience. ITIL and/or CustomerSuccess certification preferred.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
You're an excellent communicator (listening, presenting, concise verbal skills) and collaborator with strong interpersonal skills (build and maintain strong relationships). You are also a well-organized multi-tasker, skilled at working with tight deadlines, establishing priorities, using sound judgement to make decisions and find solutions, and take initiative to diffuse tense situations if needed. Must be flexible on working hours to mirror customer time zones (if needed) and be able to travel to customer locations. Must be located within one hour of a major airport.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This is a field-based role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits
will not
be provided for this position. Must be local to central Pennsylvania, particularly York where main customer hospital is located and be able to travel to various locations throughout PA.
Philips Transparency Details
The annual pay for range for this position in PA is $92,000 to $147,000.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
$92k-147k yearly Auto-Apply 43d ago
Concierge, Customer Success Team
Coinbase 4.2
Customer success manager job in Harrisburg, PA
Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
As a Coinbase Concierge, you will serve as a primary subject matter expert for Coinbase's products, providing world-class service and support to our most valued customers. You'll join a high functioning team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We're looking for an individual who has a passion for making the customer experience seamless and phenomenal.
*What you'll be doing:*
* Serve as the primary touchpoint and relationship owner for selected high value Consumer customers.
* Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution.
* Handle requests through to resolution, including collaborating across teams of subject matter specialists.
* Model an investigative mentality to help address critical customer issues at the root cause.
* Represent and advocate for the customer across organizations to drive impactful changes.
* Champion clear communication with internal and external partners to align on solutions and drive results.
* Onboarding the customer to Coinbase and after understanding their goals, helping them understand how to set up, secure, fund and begin using their account.
* Proactively monitoring their customers' accounts for any potential issues and when one is identified, either resolving it on their behalf or helping them do so.
* Introducing customers to newly released features or products that they may be interested in.
* Educating customers about benefits (i.e. staking, Coinbase One, etc) that they aren't currently taking advantage of, but could be.
* Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.
* Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customers' trading related issues.
*What we look for in you:*
* FINRA License series 7 & 63 (will not initially be sponsoring licenses)
* Motivated by Coinbase's mission, creating a seamless experience for our trading customers and driving product adoption.
* Minimum of 2+ year of relevant experience in a financial services customer service or support role in a fast paced environment.
* Advanced knowledge of the financial services industry and securities trading.
* Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.
* Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users.
*Nice to haves:*
* FINRA License Series 3, 4, 65, or 66.
* Knowledge of Cryptocurrency and Coinbase Products
* Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect.
*Note: We are targeting candidates based in Orlando, FL at this time, but open to talking to top talent in other locations!*
*Job ID: G2876*
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)).
Pay Range:
$40.01-$47.07 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations***********************************
*Global Data Privacy Notice for Job Candidates and Applicants*
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required.
*AI Disclosure*
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
$40-47.1 hourly 60d+ ago
Manager, Enterprise Customer Success
Clerri
Customer success manager job in Wayne, PA
Job Description
As a Manager, Enterprise CustomerSuccess, you will be responsible for leading a team of CustomerSuccessManagers who partner with our largest enterprise clients, specifically focusing on Dental Support Organizations (DSOs).
The ideal candidate will have a proven track record of successful sales leadership, strategic negotiation, and a relentless drive to push projects forward through complex organizational structures. You will be instrumental in enabling your team to manage their portfolio of high-value accounts, ensuring they drive significant location expansion within DSOs and upsell groups to leverage our integration features for deeper product adoption and revenue growth. In addition to guiding your team, you will be a customer-facing leader, personally engaging with key accounts to ensure their long-term success.
This position will report directly to the Senior Director of CustomerSuccess.
This position offers a base salary of $135,000, a variable compensation package of $44,500, and company equity.
The Day-to-Day
Your primary focus is to lead your team to drive location expansion within DSOs and upsell groups to integration features while upskilling the CSMs' strategic account management skills. Your work will include a mix of one-on-one team coaching, direct customer engagement, and strategic initiatives to expand our footprint within key accounts. This includes (but is not limited to):
Proactively identify and engage with key stakeholders within your team's portfolio to accelerate opportunities for location expansion within DSOs and integration feature upsells, personally driving complex deals to a close.
Conduct and guide your team through high-stakes negotiations, focusing on contractual agreements for multi-location rollouts and skillfully handling complex objections to drive deals to a close.
Coach, mentor, and develop a team of CustomerSuccessManagers, specifically enhancing their strategic account management skills to meet and exceed their individual and team-based revenue and retention goals.
Participate in and guide your team in preparing and delivering effective, data-driven ROI Reviews that not only demonstrate ROI but also strategically position future location expansion and integration upsell opportunities.
Serve as a trusted advisor to enterprise clients, channeling the voice of the customer (especially DSOs) to internal teams to drive product innovation and influence our roadmap, particularly around integration features.
Work seamlessly with Sales, Legal, Product, and Engineering teams to close deals, overcome technical roadblocks, and ensure a smooth customer journey from initial sale to long-term location expansion.
This position requires frequent travel, with an expectation of 1-2 trips per quarter to engage with key customers (DSOs) and attend industry events.
To Be Successful
Do these things sound like you? Yes? Good - you're well on your way to being a successfulManager of CS with us!
Starting with the obvious: you are PASSIONATE! (Seriously, you must LOVE what you do!)
You have a proven track record of exceeding sales targets and driving growth within an enterprise portfolio, ideally in the healthcare or DSO space.
You are an expert negotiator with the ability to handle complex objections and coach a team to do the same, particularly around multi-site or multi-feature contracts.
You are a resilient and resourceful problem-solver, adept at navigating large customer organizations to push projects forward, especially concerning multi-location rollouts.
You show empathy and genuine care for customer concerns.
You are a quick learner who can understand complex products, including technical integration features.
You're a resourceful and solution-oriented problem-solver who can guide a team through roadblocks.
You're a team player who collaborates effectively.
You are comfortable using CRM software.
You are legally authorized to work permanently in the US without employer sponsorship.
And you have a bachelor's degree in anything. We mean it! Business, History, Cooking (actually, that could be incredibly useful) … anything.
To Thrive
We're a curious, courageous, and values-driven team that leads with empathy - and if the following things sound like you, you won't just settle in. You'll thrive with us.
You're a self-starter with the ability to "figure it out" but not afraid to ask questions.
You're energized by ambitious goals and love pushing the boundaries of what's possible for your team, particularly for aggressive location expansion targets.
You are curious and comfortable with self-solutioning, with the confidence to seek answers and ask for help when needed.
You are eager to engage with our customers, picking up the phone to address concerns and discover roadblocks live.
You are passionate about both individual and team success and are ready to lift a team member up.
You have previous experience in a B2B SaaS environment, preferably in a B2B2C model servicing multi-site organizations like DSOs.
You are familiar with customersuccess metrics and KPIs (e.g., NPS, CSAT, retention rates) and how to coach a team to improve them, with a focus on adoption across locations.
You understand common SaaS pricing models and enterprise contract structures, especially those relating to per-location/per-user pricing and feature tiers.
Proficiency in data analysis or customer experience software is a plus.
You like to test, tweak, and try again. At Clerri, we're all about failing fast and learning faster.
No stranger to playing hard and working harder while treating others with respect and dignity.
$44.5k-135k yearly 13d ago
Customer Success Manager
Outpost24
Customer success manager job in Philadelphia, PA
We're hiring a CustomerSuccessManager in Philadelphia to join Specops Software (an Outpost24 company), a global cybersecurity leader specializing in password management and authentication solutions. This is not a standard customermanagement role, it's a chance to lead strategic relationships, drive measurable outcomes, and shape how businesses experience cybersecurity success. You'll guide customers across enterprise and growth segments from onboarding through to adoption and advocacy, working closely with Sales, Product, and Support to ensure every customer gets maximum value from our solutions and achieves their goals.
What You Will Do
* Manage a diverse portfolio of enterprise and mid-market customers across North America, driving adoption, retention, and long-term value.
* Build and maintain strong relationships with senior stakeholders and operational champions.
* Collaborate closely with Sales, Product, and Customer Support to deliver a unified, best-in-class experience.
* Identify expansion and renewal opportunities and partner with Account Management to secure them.
* Leverage data and insights such as NPS, health scores, and churn risk to anticipate and prevent challenges.
* Contribute to process improvements, playbooks, and engagement models that scale with growth.
The Strengths You'll Bring
* 3 to 5+ years in CustomerSuccess, Account Management, or Client Services, ideally in a B2B SaaS or cybersecurity environment.
* Proven successmanaging complex customer relationships and delivering measurable results.
* Excellent communication, presentation, and stakeholder management skills across both executive and operational levels.
* Proficiency with CRM and CustomerSuccess platforms such as Salesforce, Gainsight, HubSpot, or ChurnZero.
* Analytical mindset, proactive approach, and ability to stay ahead of customer needs.
* Bachelor's degree or equivalent experience.
But what's in it for you?
In return for your efforts, we can offer you:
* To be a part of one of Europe's fastest-growing cybersecurity innovators expanding rapidly across global markets.
* A flat organizational structure and lots of autonomy; you are not just a number. You will join an organization that offers a steep learning curve, where your contributions will have a tangible impact.
* A culture that values ownership, collaboration, and authenticity.
* A tight-knit Customer Excellence department that thrives on teamwork between CustomerSuccess and Support.
* To grow your career, while making a real impact on how organizations stay secure and successful.
* Competitive compensation, flexibility, and opportunities to shape the future of customersuccess in cybersecurity.
* We prioritize the well-being and development of our employees. That's why we offer a fitness allowance to support physical health and encourage continuous self-improvement and personal growth. Employees also benefit from regular performance conversations with their managers, focused on development and career progression.
* You'll enjoy local perks enjoyed from our lovely Philadelphia office, from after-work social activities to a vibrant and collaborative work environment.
And so much more!
Sounds like you? Then apply today!
Don't fulfil all the criteria? At Outpost24, we're dedicated to building a diverse and inclusive workplace, where attitude, values, and willingness to learn are valued above all. So, if you're excited about this role but your professional experiences don't completely align with what we're looking for, we encourage you to apply anyway.
This employer participates in E-Verify. As part of our hiring process, we will verify the employment eligibility of all new hires through the E-Verify System. Federal law provides all employees the right to work in the United States.
Please note that this position requires full permanent working rights in the United States, as Outpost24 does not sponsor visas.