Customer Success Manager jobs in Petaluma, CA

Worth Search is thrilled to partner with a pioneering AI Forecasting leader to find their next Customer Support Engineer. This is a unique opportunity to join a team transforming an industry with AI. Company & Leadership: Series A Climate tech 25 employees 2nd time Founders - ex google Ultra precise AI weather forecasting 50% more accurate models Role: 3+ years minimum in a customer facing role in SaaS On-site in SF 20% travel - sometimes international Working with 3-4 customers to translate customer needs to technical team If you meet the requirements above and are interested, please apply directly through the link.

Job Title: Customer Service Manager Company: Forno Piombo Forno Piombo is a high-quality pizza oven manufacturing and sales company based in Napa. We build ovens designed to bring friends and family together. As we expand our product lines and support offerings, we're looking for a proactive and logistically-minded Customer Service Manager to join our team. What You'll Do You'll manage customer relationships, handle post-sale support (especially for our brick and refractory ovens), and support our inventory management process. Early on, you'll handle this work yourself, but in the long term, we want you to help scale these systems and eventually manage a team. You will also work directly with the head of manufacturing and other manufacturing team members. Collaborate on the build schedule, and also maintain quality control in the finish department. Your Responsibilities Provide excellent customer support via phone and email for active and former clients, addressing technical, cosmetic, and operational issues Input customer details and manage data in our CRM Manage changes to active customer orders, process payments, and follow up on leads Order, track, and forecast inventory availability for our product lines Work closely with contractors and external partners to resolve issues Support company growth by proactively identifying and improving support systems Help develop processes as we introduce new product lines, including a lower-cost oven Who You Are A strong communicator who's not afraid of conflict and can confidently handle customer and contractor issues Highly organized and detail-oriented, with a knack for juggling multiple tasks and shifting priorities Someone with leadership potential and an interest in growing with the company Experienced in account management, customer support, or a similar role Proficient in MS Office and comfortable using a CRM A proactive problem-solver with strong decision-making skills Professional, reliable, and committed to delivering high-quality work

Ready to take your career to the next level? Skai (formerly Kenshoo) is looking for the best and the brightest to join our rapidly growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in! Purpose: The Retail Media Client Success Manager (CSM) is responsible for overseeing all facets of client utilization of the Skai Retail Media management platform. The CSM is ultimately accountable for clients' satisfaction and ability to leverage Skai Retail Media to drive ROI for Retail Media Marketing initiatives. The ideal candidate will have great project management skills, excellent technical credentials, strong soft skills, working knowledge of media, hands-on experience implementing Amazon, Walmart, Target, Criteo, Citrus Ads, and/or other Retail Media marketing campaigns, and most importantly, a consultative approach to addressing client needs. Duties and Responsibilities: Work to drive client retention, and identify business growth opportunities Provide initial, and ongoing training to clients to enable them to effectively use the Skai platform Assist clients in the basic implementation and usage of Skai products Provide technical support and Retail Media marketing best practices and strategy across Amazon, Walmart, Target, Instacart, and additional retailers via Criteo & Citrus Ads Communicating regularly with the customer to evaluate satisfaction Ability to understand client's business goals, anticipate future needs, and help determine the ideal solution Partner closely with product development, sales, technical account management, and industry leads to drive platform innovation and capture market opportunity Partner with Skai Client Success Directors to actively build relationships with client partners Energized by solving problems and finding opportunities to make clients successful Ensure client expectations are exceeded! Skai Requirements: Passion and dedication Desire to be the best Ability to work both independently and as part of a team Strong interpersonal communication skills - in writing and verbally Proven track record of problem-solving Results-oriented Position Requirements: B.A. or B.S. Hands-on Amazon marketing campaign implementation and management experience. Additional experience with Walmart, Target, or Instacart is a plus Ability to understand basic Amazon and other Retail Media marketing analytics Ability to perform detailed client audits to identify client needs or workflow gaps 2+ years experience in client services and/or technical project management Ability to thrive in a fast pace environment with tight deadlines Ability to elicit client feedback to help direct continuous improvements for the Skai e-Comm platform Phenomenal communication skills and organized project management Experience collaborating with a team both locally and virtually Organized and methodical, with excellent time management skills Media Agency experience preferred Skai Retail Media or other Retail Media platform experience preferred Ability to travel occasionally Microsoft Excel and other basic technical experience with code such as basic JavaScript and HTML is a plus The salary range for this position is $80,000 - $95,000. The actual salary amount will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is eligible for additional bonus compensation, full details will be provided during the recruitment process. More about Us: The company offers best-of-breed advertising technology on the most impactful, highest-ROI media channels as well as a suite of data-driven insights, planning and measurement solutions to complement and maximize return from our solutions. Established in 2006, we are a thriving organization, with a unique, vibrant startup culture with an incredible track record of success and an amazing future in sight! We are hybrid for the long term - with a great home/ office work mix, passionate and diverse team members, and a vibrant company culture. At Skai™ we have comprehensive medical coverage, employer match retirement savings and generous paid time off. More importantly, we offer the things that make Skai™ a great place to develop your potential, both professionally and personally. In addition, you will also receive: Dental and vision coverage Employee share options program Generous paid family leave policy Flexible hybrid working model Life insurance and short/long term disability Professional growth stipend Diversity and inclusion programs Office commuting benefits ClassPass Membership Volunteering and community opportunities Employee Assistance Program Company sponsored employee social events Office lunches and fully stocked kitchen Equal Employment Opportunity: Skai™, Inc. is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: 07/31/2025 Address: 180 Montgomery St. Job Family Group: Commercial Sales & Service We are excited to be adding to our Institutional Markets/Government Banking team. We will be adding a senior level Relationship Manger and are open to having the individual based out of our San Francisco Office or East Bank market. This role will be focused on business development in addition to maintaining strong relationships within the existing portfolio. Facilitates growth initiatives for the Bank through significant business development and excellent management of key client relationships. Maintains an outstanding and continuous record of significant revenue generation from sales and syndications. Ensures the required internal control standards, including adherence to audit, regulatory and compliance policies. Leads and executes business development plans to that business goals are achieved or exceeded. Provides strategic input into business decisions as a trusted advisor. Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group. Acts as a subject matter expert on relevant regulations and policies. Advises on sales strategy based on a deep understanding of the market, relevant industry verticals, market competitors, client needs and business growth opportunities. Conducts independent analysis and assessment to resolve strategic issues. Develops the business case by identifying needs, analysing potential options and assessing expected return on investment. Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution. May network with industry contacts to gain competitive insights and best practices. Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards. Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Manages the risk of the assigned complex portfolio in a timely and precise manner. Directly manage the annual review process, interim reviews, specified quarterly reports and resolution of exceptions. Maintains accurate documentation and ensure adherence to prescribed policies and procedures and overall safety of the Bank's position. Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution. Acts as daily sales contact for clients on sales related questions such as product information, pricing, implementation timeframes and requirements. Gathers data to advance sale process and completes all required documentation. Assists team in pre-sales activities such as pitch preparation, client research, preparation of prospect and client files for further action. Tracks implementation requests to keep the process on track with timelines. Tracks Internal reports and recommends improvements to sales support materials based on findings and feedback. Compiles pre-call and post call information packages by accessing internal systems and bank personnel to validate client holdings, pricing, and volumes. Provides research and data gathering to sales team to facilitate solution to the client's/prospect's business and needs. Assists with sales and service administration and processing ensuring client experience is seamless and opportunities are identified and met. Maintains current client information on Bank system/files to ensure client history is accurate and complete. Ensures accurate billing to clients. Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders. Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine. Implements changes in response to shifting trends. Broader work or accountabilities may be assigned as needed. Qualifications: Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the established qualification standards. Demonstrated history of successful business development, including ability to network in external markets Demonstrated knowledge of relevant industry verticals and market's competitive environment Experience in contact negotiations with both clients and legal counsel Experience drafting responses to complex RFPs Experience with Sales Strategy and Sales referral process development Risk Management - In-depth Sales and Service Management -In-depth Relationship Management - In-depth Change Leadership - Working Conflict Management & Resolution -In-depth Resource Planning - Working Business Acumen - In-depth Financial and Working Capital Understanding - In-depth Strategic Thinking - Working Seasoned professional with a combination of education, experience and industry knowledge. Verbal & written communication skills - In-depth / Expert. Analytical and problem solving skills - In-depth / Expert. Influence skills - In-depth / Expert. Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert. Able to manage ambiguity. Data driven decision making - In-depth / Expert. Salary: $120,000.00 - $222,600.00 Pay Type: Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position. BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:******************************************** About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset. To find out more visit us at ************************* BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to ************************** and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. #J-18808-Ljbffr

Job Title: General Sales Manager Department: Sales Reporting To: Vice President of Sales Employment Type: Full Time Pay Transparency: $165,000.00/Yr. - $200,000.00/Yr. Plus Bonus The anticipated starting salary range for California-based individuals expressing interest in this position is $165,000.00/Yr and $200,000.00/Yr. plus bonus. Salary to be determined by the education, experience, knowledge, skills, abilities and location of the applicant, as well as internal and external equity. Audacy offers employees who are eligible for benefits with a comprehensive benefits package which includes: a health care coordinator, medical, dental, vision, mental health, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, flex-time away/vacation days, personal, parental, volunteer), 401(k) retirement plan, student loan payment assistance program, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance. Location(s): San Fransisco, CA Work Arrangement: Hybrid Overview: Audacy has an opening for an experienced, high-energy, high-achieving multi-media General Sales Manager in San Francisco, CA. In this role, you'll work alongside a team of passionate colleagues and with a high-achieving culture, committed to delivering results, marketing excellence and unwavering customer service. You must have a passion for sports, spoken word media, digital media, podcasts and innovation. You will help influence the revenue growth of our highly influential audio and digital products by increasing existing business and converting new business through your team of account executives, and ultimately responsible for pushing sales revenue forward. You'll receive training, incentives and benefits from Audacy, a scaled, multi-platform audio content and entertainment organization with the country's best audio broadcasting group and a leadership position in virtually every segment of the dynamic and growing audio & digital Market. Audacy is the #1 creator of original, premium audio content. You must be a sales leader and have the skill and drive to motivate in today's changing (and semi-remote) environment, inspire a sales team to success, and contribute innovative ideas to generate revenue. Responsibilities What You'll Do: Responsible for exceeding revenue objectives by impacting people (account executives and clients.) Hold sales team accountable to all priorities, with the ability to manage through both internal direct reporting relationships and peer groups to drive results. Develop, refine and maintain discipline on a focused overall sales strategy, with specific, measurable tactics and actions that generate sales & revenue. Coach and lead sales team to success by leaning in, providing support and removing the obstacles that might exist. Ability to lead and train sales team in evolving media trends- including but not limited to - digital audio, attribution, data, digital Develop and grow relationships with clients, through both individual and joint meetings with Account Executives, and develop a deep understanding of their needs in the marketplace. Leverage our data, scale and resources to guide sound management and operational decision-making across the sales organization. Create sales (audio, digital, experiential, etc.,) opportunities that align with client needs and demand. Own financial metrics of the department, including pricing, inventory and expense management, and weekly revenue, pacing and forecasting. Monitor competition and trends in the market. Other duties as assigned. Candidates must have a positive attitude and a drive to win. Self-motivation is essential. You must know how to motivate in today's changing environment, can manage inventory as well as people, and bring new ideas to generate revenue. You must be goal driven and creative, with the ability to multi-task in a fast-paced environment. Qualifications More About You: 5+ years of management & leadership experience in media, preferably audio and digital Proven track record of leading a successful sales team through change and innovation People first manager, capable of managing and motivating direct reports to individually drive best results Strong background in strategic account management, sales training/leadership, pricing and budgeting required. Excellent interpersonal, written, verbal and organizational skills; high computer proficiency Experience effectively utilizing a CMS, preferably Salesforce, to manage teams Direct and applicable experience in sports and/or spoken word media is a plus. High work intensity with the ability to manage various projects and products proactively, and deliver quality results on or before deadlines Exceptional Presentation Skills Highly skilled negotiator BS/BA Degree Preferred A valid driver's license, satisfactory completion of a motor vehicle record check, and, if the position requires use of the applicant's own vehicle, proof of insurance, is required. Physical Requirements: Ability to sit, stand, and work at a computer for prolonged periods, with reasonable accommodations provided as necessary. Occasional lifting of materials up to 20 pounds, such as office equipment, documents, and presentation materials. Visual and auditory ability to respond effectively to stakeholders, manage presentations, and participate in meetings. Important Notes: Please be aware that Audacy willneverask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives willonly come from email addresses ending **************. If you receive any suspicious requests or communications, please verify their authenticity before responding. About Us Audacy is a scaled, leading multi-platform audio content and entertainment company differentiated by its exclusive, premium audio content. Audacy operates one of the country's two scaled radio broadcasting groups with leading positions across the country's largest markets, as well as one of the country's largest podcast networks and the Audacy direct-to-consumer streaming platform. Audacy is a major event producer and a digital marketing solutions provider and is the unrivaled leader in local news and sports radio. Learn more at************************************************** EEO Audacy is an Equal Opportunity Employer. Audacy affords equal employment opportunity to qualified individuals regardless of their race, color, religion or religious creed, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, age (over 40), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state, or local law, and to comply with all applicable laws and regulations. Consistent with our commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Audacy, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call ************** . Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis. #J-18808-Ljbffr

• Client Relationship Management: Build and maintain strong relationships with key clients, which may include automotive manufacturers, suppliers, or distributors. Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring overall client satisfaction. Understand clients' business objectives, challenges, and requirements to provide tailored solutions and support. • Account Management: Oversee all aspects of client accounts, including commercial management, contract negotiation, pricing, and order management. Develop and implement strategic account plans to drive revenue growth and achieve sales targets. Monitor account performance, track sales metrics, and identify opportunities for upselling or cross-selling products and services. • Business Development: Identify new business opportunities within existing client accounts and actively pursue new clients to expand the company's customer base. Conduct market research, analyze industry trends, and stay informed about competitors to identify potential areas for growth. Collaborate with internal teams to develop innovative solutions and value propositions to address client needs and differentiate the company from competitors. Job Qualifications Outlines the required and preferred background, skills, experience, and education to be successful in this role. Also outline if travel is required for this role and % of time that will be spent travelling. Outline if there are any physical demands for this role. (Suggested guideline 6-10 qualifications.) Education: A bachelor's degree in business administration, marketing, sales, engineering, or a related field is typically required. Preference for candidates with a degree specifically related to the automotive industry. Sales and Account Management Experience: Candidates should have several years of experience in sales and account management, preferably in the automotive industry or a related field. • Industry Knowledge: Experience working in the automotive parts manufacturing sector is highly valued. Candidates should have a deep understanding of automotive manufacturing processes, supply chain dynamics, and market trends. • Proven Track Record: Successful candidates should have a proven track record of building and managing key client accounts, achieving sales targets, and driving revenue growth. • Leadership Experience: Previous experience in a leadership or supervisory role, where the candidate demonstrated the ability to lead and mentor a team, can be beneficial for senior-level positions.

About the Team: The Customer Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world class on-boarding and technical expertise. We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success. About the role: We are looking for a motivated Customer Success Manager - DOT with a deep sense of ownership to lead and drive all aspects of implementation, usage, retention and expansion of our state-level Department of Transportation customers. A successful candidate will become an indispensable bridge between our customers and Skydio's extremely agile and world class technical teams. This role reports to the Manager of Enterprise Customer Success and will work closely with our Product, Engineering, and Sales functions to deliver industry leading autonomous solutions that drive value to our customers. How you'll make an impact: Build scalable processes for customer on-boarding and post sales success Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services. Develop Healthy Customer Relationships through proactive support and cadence based follow ups Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs Create customer loyalty through proactive support and account management Advocate for commercial customers through deep understanding of their use cases and needs Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology Ensure expansions and renewals through proactive support. Requirements Ability to travel 40% of the time. Ability to obtain Part 107 certificate. Experience & Skills Knowledge and experience working within DOT regulations and reporting requirements Working knowledge in surveying (RTK/PPK) and construction progress monitoring Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules. Proven track record of driving implementation, adoption and value of hardware or software for or within large enterprises and/or departments of transportation Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts. Experience with commercial Unmanned Aircraft Systems and related software Work directly with customers through proactive, metrics based engagement Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion. Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $120,000 - $158,025*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company's group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company's policies and eligibility criteria. *Compensation for certain positions may vary based on the position's location.

Envoy builds workspace management technology that makes it simple to run secure, compliant, and connected workplaces across every location. Over 16,000 workplaces and properties around the world rely on Envoy to create great experiences for employees and visitors while meeting safety, security, and compliance needs at scale. From corporate headquarters and labs to manufacturing sites, Envoy powers the places where people work best together. Learn more at envoy.com About the Role We're looking for a strategic and relationship-driven Enterprise Customer Success Manager (CSM) who will act as a trusted advisor to our largest customers. You'll guide clients through every stage of the customer lifecycle, from onboarding to renewal, while identifying growth opportunities and helping them unlock the full potential of Envoy's Workplace platform. This is more than just a support role, you'll be responsible for building relationships, driving adoption, identifying expansion opportunities, and partnering with internal teams to grow accounts and increase product value. This hybrid position requires 4 days a week (Monday-Thursday) in our San Francisco office. You will Own a book of strategic accounts and build strong, multi-threaded relationships across Workplace, IT, Security, and Compliance teams Identify expansion opportunities and actively build pipeline within your accounts, partnering closely with Sales to close and grow revenue Drive product adoption and optimize usage through proactive engagement and regular business reviews Set success plans and measurable goals to ensure customers realize value from Envoy's solutions Serve as the Voice of the Customer by managing escalations and surfacing product feedback Collaborate with cross-functional teams (Sales, Support, Product, Marketing, Engineering) to position the right solutions at the right time Travel 10-15% of the time to visit key clients and strengthen partnerships onsite You have 4+ years of experience in a customer success or account management role. A proven ability to manage and grow large, complex accounts across multiple stakeholders A strong track record of driving customer adoption and identifying upsell opportunities Excellent project management and change management skills Experience creating and iterating on training or enablement materials A deep understanding of enterprise organizations and how to build relationships across teams Demonstrated ability to quickly learn new concepts and a strong desire to continuously grow into a product expert. Compensation & Incentives Base Salary: 90/10 split Bonus structure focused on Net Revenue Retention (NRR) and product utilization You are Entrepreneurial and resourceful with a go-getter mindset Naturally empathetic and data-driven in your approach Comfortable with change and excited by new challenges An excellent communicator, both written and verbal Highly organized and able to manage multiple accounts and priorities Based in or willing to work in San Francisco with a 4-day a week in-office policy You'll get A high degree of trust in your ideas and execution An opportunity to partner and collaborate with other talented people An inclusive community where you feel welcomed and cared for as a person The ability to make an immediate impact in helping customers create a great workplace experience Support for your personal and professional growth This application will only be open for two weeks! Don't miss your chance-apply now before the deadline closes! Compensation description Envoy's compensation package includes a market-competitive salary, equity for all full-time roles, and excellent benefits. If you are located in San Francisco, CA our expected cash compensation for this role is $155K-$170K OTE (Annually). Final offers may vary within the range provided based on experience, expertise, and other factors. If you have any questions related to compensation, please get in touch with Recruiting after you apply. #LI-Hybrid By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here . Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.

About the team Our Customer Success team at OpenAI is dedicated to partnering with our customers to realize business value through deployment of ChatGPT Enterprise and OpenAI API. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. We see every interaction is an opportunity to inspire and accelerate a company or a person on their AI journey. About the role We are looking for a seasoned Customer Success Manager to join our Strategic Accounts team, working with our largest, most complex, and innovative Enterprise customers. You are crucial to the success of our largest customer(s) and will be instrumental in driving adoption and value of OpenAI's offerings, ultimately responsible for understanding our customer's needs and delivering an excellent experience. You will collaborate closely with the Sales, Product, Marketing, Partnerships, and Engineering teams. The ideal candidate for this role will have a successful track record of managing and growing Fortune 500 customers, delivering strategic advice, and driving customer success. You must understand the motivation, business drivers, strategic goals and desired business outcomes for your portfolio of large enterprise customers (typically 1-3). You will lead a cross-functional partnership across your named customer(s) and identify new ways our platform can differentiate them in the market. This role is based in San Francisco. We offer relocation support to new employees. In this role, you will: Advise and partner with the world's largest and most complex enterprises to drive AI adoption and business transformation with OpenAI's offerings. Create and implement customer success plans that outline goals, potential challenges, KPIs, and timelines. Travel ~15% of the time, to develop and nurture strong customer relationships to understand their business goals and needs. Strategize and execute initiatives to deliver an exceptional customer experience. Own the relationship with Product for these largest customers who are pushing the product's boundaries. Work with our Partnerships team on our partner strategy and model with third parties and system integrators. Be an AI thought leader with customers and pair this with deep industry specific expertise to help drive this transformative technology. Work as an internal leader to share and scale those insights and frameworks to the CS team. Implement and run use case development and enablement sessions that can scale across multiple regions and lines of business. Gather and relay customer feedback to internal stakeholders, and identify themes across customers to incorporate into product planning. Collaborate closely with the Sales team to ensure seamless handoff between pre- and post-sale. Anticipate at-risk renewals or user churn and collaborate with the relevant internal teams to devise corrective action plans. Foster customer advocacy and facilitate customer testimonials and case studies. You'll thrive in this role if you: Have 8+ years of experience in a customer success (or similar) role, preferably working with a technical enterprise product. Have 5+ years managing relationships with large, global, and complex organizations. Experience working with global 1000 Enterprise customers with multiple stakeholders, and managing success programs as the key advisor to global as well as regional customer organizations. Highly skilled at building deep and broad relationships across a complex, matrixed organization. Have experience being a thought leader with your customer base. Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders. Can proactively identify pain points in the product and with our customers. Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed. Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize. Are personally committed to fostering the safe and ethical evolution of AI. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link. OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Dealpath is looking for a self-motivated Customer Success Manager to join our growing team in San Francisco, CA! As a Customer Success Manager, you will play a critical role in ensuring our customers adopt and utilize Dealpath to its utmost capabilities. You're excited about this opportunity because you'll: * Interact with customers to learn how their business works, define success criteria, and build out a customer journey to help them reach their business goals * Train, onboard, and support our customers in their usage of Dealpath in an effort to ensure adoption * Produce and deliver web-based and in-person training seminars for customers * Field phone and email based support inquiries from customers * Assist with the creation of self-service documentation and video-based training materials * Work cross-functionally with Dealpath's Sales, Marketing, and Product teams to relay customer use cases, develop success assets, and resolve product escalations * Ensure the retention, growth, and satisfaction of a portfolio of customer accounts * Help the Customer Success team build out process and success metrics to accelerate the scaling of this function We are excited that you are: * A self-motivated team player, ready to embrace a fast paced, high-growth environment * Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues * Always thinking of new ways to effectively serve customers and improve the Customer Success team's internal processes * Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues Qualifications: * Bachelor's degree or higher * 1-5 years of customer success and/or account management * Strong written and verbal communication skills, including comfort with presenting to senior executive audiences * Empathy for customers, and passion for helping them * Demonstrated ability to manage ambiguity and apply problem-solving skills * High attention to detail and accuracy * Strong knowledge and proficiency in Excel / Google Sheets For Bonus Points: * Experience working for an enterprise SaaS company * Experience servicing commercial real estate firms * Interest in commercial real estate * Familiarity with SQL and Salesforce The Perks & Culture: * Medical, dental, & vision insurance. * Flexible Spending Account. * Paid Parental Leave. * 401(k). * Company sponsored commuter benefits. * Flexible time off policy. * Hybrid work policy - 3 days in office requirement (Tues/Wed/Thurs). * Monthly wellness reimbursement. * The estimated pay range for San Francisco, CA candidates is $95,000 - $105,000 base, & $20,000 - $25,000 variable compensation. * This position is also eligible for Dealpath's equity plan. * Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer. * Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available. About Dealpath: Our mission is to empower real estate investment and capital markets with data and collaboration through purpose-built software. We believe that real estate is driven by people with information to shape the built world. Today, Dealpath is the industry's leading cloud-based deal management platform and expanding rapidly. Recent highlights include: surpassing $10 Trillion of transactions supported on the platform with leading firms like Blackstone, CBRE, Oxford, Nuveen, Bridge Investment Group, etc., recognized as the "Top Technology" at Global PropTech Awards, and expanding offices and teams in San Francisco and New York City. We're engineering an industry-defining company to power the largest asset class in the world into the future. Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital. We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you!

About Us Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 90+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the Role As an Enterprise Customer Success Manager, you'll engage with the largest and most prestigious hospitality groups in the world. Your role is crucial: you will ensure the success of strategic deployments, cultivate strong relationships with key stakeholders, and expand Canary's product footprint within our enterprise accounts. You'll work closely with our executive team and leaders across the company, playing a key role in steering Canary's strategic direction. Your impact will be visible at the highest levels of our organization, making this a unique opportunity to shape the future of hospitality technology. Responsibilities * Enterprise Deployment Leadership: Serve as the primary lead for enterprise project deployments, overseeing all phases from scoping through to successful delivery * Foster Strong Stakeholder Relationships: Develop and maintain strong connections with client leadership, positioning Canary as a trusted partner * Facilitate Comprehensive Business Reviews: Regularly evaluate customer needs through detailed business reviews, addressing challenges and spotting expansion opportunities * Expand Product Footprint: Explore and realize avenues for greater adoption of Canary products through strategic upsells and cross-sells within the existing customer base * Promote Customer Advocacy: Transform satisfied clients into active promoters, amplifying the success stories of Canary Technologies' impact Qualifications * BA /BS * 5+ years in Account Management or Customer Success, preferably in hotel technology * Demonstrated ability to lead, manage and deliver large-scale projects on schedule * Excellent client-facing and internal communication skills, with the ability to communicate effectively with senior-level stakeholders * Strong problem-solving skills and willingness to roll up one's sleeves to get the job done * Project Management Professional (PMP) certification is a plus, but not a requirement $125,000 - $175,000 a year The base salary range for our New York and SF offices for this role is $125,000-$175,000 annualized salary. This is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location. This role may also include the opportunity to earn a discretionary bonus and/or equity. We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

Lambda is the #1 GPU Cloud for ML/AI teams training, fine-tuning and inferencing AI models, where engineers can easily, securely and affordably build, test and deploy AI products at scale. Lambda's product portfolio includes on-prem GPU systems, hosted GPUs across public & private clouds and managed inference services - servicing government, researchers, startups and Enterprises world-wide. If you'd like to build the world's best deep learning cloud, join us. *Note: This position requires presence in our San Francisco office location 4 days per week; Lambda's designated work from home day is currently Tuesday. About the Role We're looking for a Customer Success Operations Manager to be the backbone of our Customer Success organization-enabling the systems, workflows, and insights that help our CSMs work smarter, not harder. You'll execute the operational strategy, support tools and platforms, and streamline processes so the team can focus on delivering value to customers. This role is perfect for someone who is equal parts builder, analyst, and collaborator-someone who sees inefficiencies as opportunities and thrives on making complex things simple. What You'll Do Tooling & Automation Optimize the Customer Success tech stack (including Salesforce, Notion, Zapier, etc.). Identify and execute automated workflows that save CSMs time and improve the customer experience (e.g., lifecycle triggers, health score alerts, onboarding flows). Build scalable dashboards and views that make customer data actionable across the team. Process Creation & Optimization Map, document, and continually refine CSM workflows (renewals, onboarding, business reviews, check-ins, escalations). Partner with CSMs to identify daily pain points and develop streamlined processes to remove manual work. Iterate on playbooks, templates, and systems to simplify and improve high-impact motions. Cross-Functional Partnership Collaborate across the Lambda team - Sales, Product, Engineering, etc. - to execute on projects. Act as an operational voice of Customer Success in internal tooling and data projects. Partner with Sales Enablement, Marketing, and others to keep customer-facing materials updated and aligned. Support & Enablement Be a go-to resource for CSMs, helping troubleshoot tools, create customer workspaces, and unblock daily operational issues. Maintain key documentation in Highspot, JIRA, and Google Docs Run feedback loops to continuously improve internal tooling and team productivity. You 4-7 years experience in Customer Success / Revenue / Business Operations role at a SaaS, Cloud, or AI infrastructure company. Strong hands-on experience with Customer Success tools, especially those in the Lambda tech stack (Salesforce, Zendesk, Notion, Tableau, Zapier, Vitally). Proven track record of building automations, playbooks, and internal tooling to improve team workflows. Highly organized, systems-oriented thinker with a knack for turning chaos into clarity. Experience working with data (e.g., in SQL, Python, or R), with survey tools (e.g., Typeform), and business intelligence tools (e.g., Tableau), and turning that data into actionable insights. Great communicator and collaborator, with a customer-centric mindset and strong attention to detail. Bias to action with a ‘gets things done' mentality. Nice to Have Experience working with technical Customer Success teams or Infrastructure customers (e.g. ML/AI workloads, GPU compute, DevOps tools). Familiarity with API-based integrations or light scripting/querying (e.g. Zapier, REST APIs, SQL). Customer-facing experience Salary Range Information Based on market data and other factors, the annual salary range for this position is $116,030- $166,970. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description. About Lambda Founded in 2012, ~350 employees (2024) and growing fast We offer generous cash & equity compensation Our investors include Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, US Innovative Technology, Gradient Ventures, Mercato Partners, SVB, 1517, Crescent Cove. We are experiencing extremely high demand for our systems, with quarter over quarter, year over year profitability Our research papers have been accepted into top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG Health, dental, and vision coverage for you and your dependents Wellness and Commuter stipends for select roles 401k Plan with 2% company match (USA employees) Flexible Paid Time Off Plan that we all actually use A Final Note: You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills. Equal Opportunity Employer Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Challenge: We are hiring a Senior Customer Success Manager, Industry, to join our Adobe Experience Cloud team. To achieve the significant opportunity ahead, Adobe Customer Success needs to lead the post-sales customer experience, driving adoption and value for our customers. In this role, you will serve as an industry-specialized Customer Success manager passionate about helping your accounts achieve their goals for personalization at scale, unifying voices across Adobe for a cohesive plan of action, and quantifying impact along the way. Industry CSMs deliver an outstanding experience for Adobe's top customers, including responsibilities for strategic planning, use case adoption, advocacy and value realization. We hire dynamic, hardworking, and creative individuals, adept at storytelling who thrive in fast-paced environments. What You'll Do: The Senior Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies, and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing, applying diverse sources of information, especially business trends and metrics, towards innovative customer experiences. Responsibilities include: * Accountable for Customer's overall success with Adobe, including vision planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization * Act as the central point of contact throughout the Customer's lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels. * Network within accounts to achieve successful execution of client's strategy and roadmap * Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals * Drive adoption of Adobe products - using data to provide insights and progress from baseline through the maturity curve * Champion innovation by sharing industry trends and new ways your customers can use Adobe solutions to advance their digital maturity * Identify Customer risk, and collaborate with the extended Adobe team to build and activate "get well" plans * Be the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements, and asks back into the internal ecosystem * Contribute to Customer Success thought leadership and share out best practices and feedback across the organization to continuously improve our approach What you need to succeed: * Bachelor's Degree and/or relevant work experience * 10+ years of Customer Success experience in Software as a Service, Digital Marketing * Passion for driving customer success and measurable outcomes with proven success guiding customers to deliver business value * Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnerships * Strong consulting skills * Ability to prioritize, multi-task, and perform in a fast-paced environment * Exceptional organizational, presentation, and communication skills, both verbal and written * Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys * Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners * Effective at leading executive C-level discussions and presentations * Flexibility to travel (approx. 50%) Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,100 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,100 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice Jun 03 2025 12:00 AM If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: This role is part of the Global Guided Impact organization. The CSM serves as a named resource to customers who purchase ServiceNow Impact Guided, a value acceleration product that combines predictive software with human ingenuity to help customers adopt ServiceNow solutions quickly, optimize platform health, and realize value faster. The CSM orchestrates all deliverables Impact Guided customers are entitled to, drives consumption of Impact accelerators, and training courses. Responsibilities: * Oversee a large portfolio of commercial and enterprise accounts. * Responsible for orchestration of all ServiceNow Impact Guided deliverables, entitlements, and customer experience. * Ensure customers are technically healthy and on the most recent version of our product. * Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses. * Prioritizing and driving resolution on escalated customer issues. * Partner with account teams to help customers meet business objectives and achieve success. * Build Customer Impact Plan that outlines success factors, metrics for success, potential issues, and recommendations. * Promote ServiceNow customer success stories and processes. Qualifications To be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * 3+ Years of related work experience; Customer Success, Project Management, Business Admin, and/or SaaS. * Ability to take full ownership of customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes. * Ability to drive effective and influential conversations with various stakeholders and leadership levels. * Ability to facilitate discussions and navigate customers' objections. * Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives. * Proven ability to collaborate effectively with cross-functional teams. * Committed to continuous learning, ongoing professional development, and staying abreast of industry trends, and emerging technologies. * Proven strategic advisory skills to help provide best practices to optimize ServiceNow environment and accelerate time to value and growth. * Passionate about customers and value realization. * Outstanding communication and presentation skills. * ServiceNow experience and/or certifications is a plus. * Note: This is an office-flexible role. The expectation is to be in-office 2 days a week FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

unitQ is a game-changing AI SaaS platform that empowers companies to build the world's best products by leveraging real-time customer feedback to improve product quality and drive growth. unitQ's leading AI technology aggregates customer feedback - in every language translated from public and private channels like surveys, reviews, support calls, product usage data, and more - to tell companies precisely what user friction, if fixed, will have the greatest impact. AI insights from unitQ drive higher conversion rates, better customer satisfaction, and more efficient use of engineering resources. Our co-founders Christian Wiklund and Niklas Lindstrom have worked together for over a decade and successfully exited SKOUT, one of the first social networking dating apps with over 50 million installations globally. unitQ serves category-leading companies like Spotify, Bumble, Zendesk, PayPal, Uber, and more and is backed by leading investors including Accel, Gradient Ventures, and Zendesk Ventures. We are a group of smart, passionate leaders shaping the future of AI and are building a high-performing team. About the Opportunity As an Engagement Manager, you'll be the main point of contact for our rapidly growing customer base, ensuring customers are delighted with the entire unitQ experience. We are 100% focused on our customers and aim to create raving fans of unitQ. We're looking for people with a high degree of customer empathy who can lead strategic customer conversations and drive processes for our onboarding and training programs. We're still a young team, so each member plays an integral role in building the foundation of our future customer success and support organization. Role Responsibilities:Serve as the point of contact for customers and systematically track and address all customer questions and requests Lead new customer onboardings working in close conjunction with Sales and Operations teams Drive improvements for the onboarding process to reduce the time to onboard and improve the customer experience Proactively engage customers through regular touchpoints to deliver insights and help customers operationalize unitQ's data across their teams Deeply understand customers' perception of ROI and actively communicate ROI of the unitQ platform Document and systematically track all activities for accounts and deliver feedback from customers to relevant internal teams Track indicators of customer churn and drive contract renewals and upsell opportunities About You:At least three years in a customer-facing role High-energy and passionate about making customers successful and helping them exceed their business goals Program or project management experience ideally focused on onboarding or customer processes Clear written and verbal communication skills, along with the ability to craft compelling presentations for both technical and business audiences Customer empathy to listen and understand the unique needs of customers The utmost integrity in your customer interactions and collaboration with unitQ team members Adaptability to try new ways of doing things with the ability to learn from failures and move on Experience working for a high-growth stage startup Will work in our SF office on Mondays, Tuesdays, Thursdays, Fridays unless at in-person customer meetings Benefits:Stock OptionsFlexible Vacation PolicyMedical coverage through BlueShield and KaiserDental and Vision coverage through Beam 401(k) PlanLife InsuranceFSA and Dependent Care FSA Plans$50/month internet/cell phone/equipment reimbursement Generous leave policies Equinox Gym Memberships - No Equinox near you? We offer a monthly stipend instead!Snacks and dog friendly office environment At unitQ, we believe that a diverse and inclusive team is key to building a great product. We celebrate the different cultures, perspectives, and experiences reflected across our team and will continue to build a diverse team as we grow.

Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips-no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all. About the Role Mixpanel is seeking a Customer Engagement Manager to elevate how we connect with and celebrate our most strategic customers across the Americas. In this role, you will help bring our customer-first values to life by building white-glove experiences that deepen relationships, spotlight success stories, and foster advocacy. You'll work cross-functionally with our Account Management, Product Marketing, Partner Marketing, and Global Customer Programs teams to lead initiatives ranging from executive roundtables and user groups to compelling gifting and storytelling strategies. You'll also partner on customer recruitment for webinars, eBooks, analyst interviews, and public speaking opportunities-helping customers champion their own stories while advocating for Mixpanel. We're looking for a relationship-driven marketer with a niche for creating premium, data-backed experiences that engage product and data leaders. You thrive in a fast-paced startup environment and are skilled at translating customer success into influence, impact, and growth. Responsibilities Design and execute strategic, high-impact experiences for key customers, including executive roundtables, curated user groups, and regional activations. Source and develop compelling customer case studies that showcase impact, innovation, and product outcomes. Partner with our Global Customer Program Manager to grow and manage our Customer Ambassador Program-identifying advocates and ensuring a seamless engagement experience. Collaborate with our Partner Marketing team to develop a robust customer roster for analyst relations (e.g., Forrester Wave), PR features, and executive briefings. Develop and maintain a pipeline of customers for public speaking opportunities-conferences, webinars, panels-to represent Mixpanel and highlight shared success. Support Account Managers with QBRs and customer briefings by providing tailored collateral and relationship insights. Lead our customer gifting strategy, ensuring it's thoughtful, timely, and brand-aligned. Partner closely with Demand Gen to recruit customers for upsell campaigns, webinars, and eBook features-driving pipeline acceleration and revenue expansion. Articulate the value of your programs through data-demonstrating influence on customer satisfaction, retention, and expansion opportunities. Track, measure, and communicate the impact of customer engagement initiatives against key business goals. Contribute to the development and execution of a customer-led programming calendar, including virtual and in-person events, surprise-and-delight campaigns, and ambassador moments. We're Looking For Someone Who Has: 4-5 years of experience in Customer Engagement, Customer Advocacy, or Customer Marketing roles A proven track record of creating and scaling programs that nurture customer relationships and foster brand advocacy Experience engaging product and data leaders and aligning programming to their business objectives Strong writing and storytelling abilities with a knack for bringing customer narratives to life A creative mindset with a passion for experience design, personalization, and customer delight Experience developing customer rosters for analyst interviews (e.g., Forrester Wave), PR, and speaker bureaus Ability to track and communicate program influence on expansion, retention, and overall customer satisfaction Previous experience partnering with Demand Gen to create customer-led marketing campaigns A self-starter attitude, able to thrive in fast-paced, cross-functional environments Based in San Francisco or New York, with the ability to travel for customer-facing programs Bonus Points For: Experience working with early-stage and mid-market SaaS customers Familiarity with Mixpanel's audience and product ecosystem Previous success scaling customer advocacy programs at a startup or growth-stage company Ability to balance strategic thinking with hands-on program execution A passion for community, brand loyalty, and customer-centric storytelling Compensation The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level. In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage. You can view our benefits offerings here. Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database. The range displayed represents the minimum and maximum TTCC for new hire salaries for the position across all of our US locations. To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future. Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors. If you have questions about the specific range, your recruiter can share this information. Mixpanel Compensation Range$134,000—$164,000 USD Benefits and Perks Comprehensive Medical, Vision, and Dental Care Mental Wellness Benefit Generous Vacation Policy & Additional Company Holidays Enhanced Parental Leave Volunteer Time Off Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break *please note that benefits and perks for contract positions will vary* Culture Values Make Bold Bets: We choose courageous action over comfortable progress. Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes. One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone. Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations. Champion the Customer: We seek to deeply understand our customers' needs, ensuring their success is our north star. Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible. Why choose Mixpanel? We're a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel's pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you'll be helping the world's most innovative companies learn from their data so they can make better decisions. Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter-our people, our customers, our partners-out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We've immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.

Tempai is the real-time AI Copilot for high-stakes sales. Built by Offline Studio and backed by Offline Ventures. Role Description This is a full-time remote role for a Founding Customer Success Manager. The Founding Customer Success Manager will be responsible for managing customer relationships, ensuring customer satisfaction and retention, and building strong relationships with clients. Daily tasks will include conducting regular check-ins with customers, addressing their needs, and providing exceptional customer service. The role also involves using analytical skills to gain insights into customer behavior and improving overall customer experience. Qualifications Strong Customer Satisfaction and Customer Service skills Proficiency in Analytical Skills and Customer Retention strategies Excellent Relationship Building skills Effective communication and interpersonal skills Ability to work independently and in a remote environment Experience with CRM software and customer success tools Bachelor's degree in Business, Marketing, Communications, or related field

Worth Search is thrilled to partner with a pioneering AI Forecasting leader to find their next Customer Support Engineer. This is a unique opportunity to join a team transforming an industry with AI. Company & Leadership: Series A Climate tech 25 employees 2nd time Founders - ex google Ultra precise AI weather forecasting 50% more accurate models Role: 3+ years minimum in a customer facing role in SaaS On-site in SF 20% travel - sometimes international Working with 3-4 customers to translate customer needs to technical team If you meet the requirements above and are interested, please apply directly through the link.

Dealpath is looking for a self-motivated Customer Success Manager to join our growing team in San Francisco, CA! As a Customer Success Manager, you will play a critical role in ensuring our customers adopt and utilize Dealpath to its utmost capabilities. You're excited about this opportunity because you'll: Interact with customers to learn how their business works, define success criteria, and build out a customer journey to help them reach their business goals Train, onboard, and support our customers in their usage of Dealpath in an effort to ensure adoption Produce and deliver web-based and in-person training seminars for customers Field phone and email based support inquiries from customers Assist with the creation of self-service documentation and video-based training materials Work cross-functionally with Dealpath's Sales, Marketing, and Product teams to relay customer use cases, develop success assets, and resolve product escalations Ensure the retention, growth, and satisfaction of a portfolio of customer accounts Help the Customer Success team build out process and success metrics to accelerate the scaling of this function We are excited that you are: A self-motivated team player, ready to embrace a fast paced, high-growth environment Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues Always thinking of new ways to effectively serve customers and improve the Customer Success team's internal processes Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues Qualifications: Bachelor's degree or higher 1-5 years of customer success and/or account management Strong written and verbal communication skills, including comfort with presenting to senior executive audiences Empathy for customers, and passion for helping them Demonstrated ability to manage ambiguity and apply problem-solving skills High attention to detail and accuracy Strong knowledge and proficiency in Excel / Google Sheets For Bonus Points: Experience working for an enterprise SaaS company Experience servicing commercial real estate firms Interest in commercial real estate Familiarity with SQL and Salesforce The Perks & Culture: Medical, dental, & vision insurance. Flexible Spending Account. Paid Parental Leave. 401(k). Company sponsored commuter benefits. Flexible time off policy. Hybrid work policy - 3 days in office requirement (Tues/Wed/Thurs). Monthly wellness reimbursement. The estimated pay range for San Francisco, CA candidates is $95,000 - $105,000 base, & $20,000 - $25,000 variable compensation. This position is also eligible for Dealpath's equity plan. Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer. Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available. About Dealpath: Our mission is to empower real estate investment and capital markets with data and collaboration through purpose-built software. We believe that real estate is driven by people with information to shape the built world. Today, Dealpath is the industry's leading cloud-based deal management platform and expanding rapidly. Recent highlights include: surpassing $10 Trillion of transactions supported on the platform with leading firms like Blackstone, CBRE, Oxford, Nuveen, Bridge Investment Group, etc., recognized as the “Top Technology” at Global PropTech Awards, and expanding offices and teams in San Francisco and New York City. We're engineering an industry-defining company to power the largest asset class in the world into the future. Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital. We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you!