Customer success manager jobs in Pittsburgh, PA

All s should begin with an introduction to your company and your employer brand. Open with a strong, attention-grabbing summary of your company. Tell candidates what makes your company unique. Include details about your organization's culture to sum up why a candidate would love to work for you. Job Summary The job summary should give candidates a general idea of expectations for the position and a high level summary of the role. Be sure to provide an exact job location so candidates know where the position will be located. Responsibilities and Duties Highlight the responsibilities. Make sure your list of responsibilities is brief but comprehensive. Also emphasize the duties that may be unique to your organization. Outline the day-to-day activities of the position. This will help candidates understand the work environment and activities that they will be exposed to on a daily basis. This level of detail will help the candidate determine if the role and company are the right fit, helping you attract the best candidates for your position. Specify how this position fits into your organization. Indicate to whom the role reports and the function of this position within your organization. This helps candidates see the bigger picture and understand how they can impact the business. Qualifications and Skills Add a list of hard and soft skills. The job description should specify education, previous job experience, certifications, and technical skills required for the role. You may also include soft skills, like communication and problem solving. Keep your list concise. While you may be tempted to list out every requirement you envision for your ideal hire, including too many qualifications and skills could dissuade potential candidates. Benefits and Perks List the benefits (non-wage compensation) that you offer. These include health care, paid time off, retirement savings plans, parental leave, tuition reimbursement, and professional development. Include any “above and beyond” offerings that make your company stand out. This can be anything from casual dress code, in-office gaming systems, free snacks, company paid meals, corporate discounts, free parking, and even gym memberships.

Job DescriptionAbout Us Are you ready to build the future of supply chain? At Gather AI, we're not just creating software; we're pioneering a new era of warehouse intelligence. We've developed a groundbreaking, vision-powered platform that uses autonomous drones and existing equipment to capture real-time data, completely digitizing workflows that have historically been manual and error-prone. This means facilities operate smarter, safer, and more efficiently, ultimately redefining "on-time, in full" delivery. If you're looking for an opportunity to contribute to truly transformative technology and make a significant impact in a vital industry, Gather AI is the place for you. We're leading the charge in the rapidly evolving robotics industry, and we invite you to join us in reshaping the global supply chain, one intelligent warehouse at a time. About You As a Customer Success Manager at Gather AI, you will be the bridge between our customers, sales, product, and engineering teams. You'll play a pivotal role in shaping both customer outcomes and the future of our product. Externally, you are the face of Gather AI - the trusted advisor and primary operational point of contact. Internally, you are the voice of the customer - championing their needs, tracking product requirements, and ensuring issues are resolved quickly and transparently. You'll oversee the full deployment process, helping customers achieve their success criteria and realize the value of our technology. This role is about more than just managing accounts: it's about strengthening relationships, driving measurable ROI, and embodying Gather AI's customer-first mentality. With the opportunity to influence product direction, mentor peers, and build deep executive relationships, you'll have a direct impact on our growth and on the success of some of the world's most innovative supply chain operations. What You'll Do Apply a compassionate, customer-centric approach to foster adoption, expansion, and growth (NRR, ARR, Upsell, Retention). Act as a trusted advisor, helping customers improve operational efficiency through KPIs and clearly demonstrating ROI. Engage new customers by developing tailored onboarding plans and workflows that set them up for long-term success. Lead regular operational check-ins and executive reviews to ensure alignment on value, outcomes, and strategy. Represent the voice of the customer internally by sharing detailed context on their business, challenges, and priorities to shape product direction. Manage customer issues and feature requests through to resolution. Continuously improve processes and mentor new Customer Success Managers. What You'll Need 5+ years in Program, Account, or Customer Success Management (customer-facing). Bachelor's degree or equivalent experience (technical degree a plus). Customer-first mindset with proven ability to drive adoption, renewals, and expansions. Strong communication skills with the ability to engage both operational and business stakeholders. Familiarity with robotics, automation, or autonomous systems. Proficiency with Excel/Google Sheets, PowerPoint/Google Slides, Gmail, and ChatGPT. Ability to travel up to 30%. Bonus points for... Knowledge of warehousing and supply chain (WMS, ERP, cycle counting). Technical degrees or MBA Experience in high-growth startups, sales, or expansion strategy. Proficiency with JIRA, Salesforce, or similar tools. Strong problem-solving skills; exposure to coding or AI development a plus. Compensation and Benefits Compensation package will include equity Comprehensive medical, dental, vision and life insurance Very flexible schedule Unlimited PTO and flexible scheduling If this sounds like a good fit we'd love to meet you. Robotics is the future and we're leading the charge with our software-only business model. Come help us change the world!

The AI-Powered Decision Engine for Customer-First Products 💡 First Insight is a global leader in AI-powered decision-making, trusted by brands like Gap, Under Armour, Marks & Spencer (M&S), Woolworths, Family Dollar, and Kohl's. Leveraging advanced AI technologies -combined with real-time consumer data, and predictive modeling, First Insight transforms consumer insights into profitable strategies that drive measurable business success. . With 17+ years of innovation in AI and predictive analytics, First Insight empowers businesses across industries-including retail, apparel, footwear, automotive, home goods, CPG, and hospitality-to outpace competitors and improve business performance - by deeply understanding and adapting to ever-changing customer demand. From concept to conversion, First Insight equips brands to create offerings customers love while achieving higher revenue, stronger margins, and deeper customer loyalty. As we continue to grow, we are seeking a high performance, self-motivated, experienced professional who is looking for an opportunity to help drive our business as a Customer Success Manager. This high-visibility, customer-facing position provides the opportunity to both engage directly with C-Level leaders and functional decision-makers in global organizations, as well as collaborate with internal cross-functional teams in the delivery of exceptional solutions and value. The CSM at First Insight is an integral part of First Insight and serves as a vital link between its technical solution offering and driving the strategic business growth of our customers. If you have this unique set of skills and experience, you may have found the perfect next step in your career! Candidates should have strong business acumen, retail/wholesale industry experience using technology and leveraging data insights for strategic decision-making - or relatable experience to the software/technology industry. Ideal candidate should possess experience with the critical product-to-market path process (e.g. buying, merchandising, planning) and understanding of associated KPIs of high performing retailers and brands. Experience in customer success within SaaS/Technology along with project management experience rounds out the ideal knowledge set and experience desired in a strong candidate. RESPONSIBILITIES & DUTIES The Customer Success Manager (CSM) primary responsibility is increasing customer engagement, solution adoption, value delivery and retention by ensuring: FI agentic solutions become an integral part of the customer's workflow Development of trusted customer relationships that promote retention and loyalty Strategic guidance is delivered to the customer to achieve adoption and expansion leveraging First Insight's AI solutions and methodology across customer verticals & decision path Proactive, detailed monitoring of customer KPIs, initiatives & challenges Strategic and expanding utilization to support customer growth Customer requirements are met, and opportunity is recognized to enhance partnership Opportunities for account growth and increased value delivery are identified and promoted within the customer organization Optimal collaboration within and between First Insight's functional teams to support customer success As a CSM at First Insight, you will: Demonstrate how First Insight's solutions can be leveraged to achieve our customers' strategic and tactical goals by optimizing each product to market decision - delivering positive impact to operational efficiency, business performance and business profitability Showcase methodology and best practice use of solutions to support attainment customers' business goals and build a strong partnership. Provide training, Insights & advisory services to customers to ensure optimal benefit from FI solutions and use of AI driven data intelligence Transfer knowledge on how to interpret and apply data intelligence delivered through FI's solution suite to support decision makers Guide the customer in methodology, best practices and integration of FI solutions to facilitate ease of use, operational efficiency, and interpretation of data Pro-actively Engage with customers to understand current strategic challenges and trends identifying opportunities to further improve KPIs, and facilitate business growth with First Insight's unique and powerful AI Driven solutions Identify opportunities to integrate with customers tech stack to increase adoption, utilization, value realization, and ease of workflow QUALIFICATIONS AND SKILLS: Bachelors Degree from an accredited college or university in Business; Retail Merchandising & Planning; Business Analytics degree Brand/Retail/critical path-to-market knowledge and experience Ideal candidates will also have Project Management experience 3+ years of account management/customer success experience in SaaS or Tech - preferably AI Driven Intelligence Change Management experience is a plus. Strong business acumen with understanding of the retail industry along with risks and complexities of product-to-market process and KPIs Ability to take an active role in account strategy and planning with a sales partner to build and execute a comprehensive customer support strategy Ability to work in a dynamic environment and balance multiple responsibilities Outstanding communication skills to include listening, verbal, written and presentation skills Excellent organizational & time management skills Proactive and driven to provide optimal results with high personal drive, integrity, and a positive attitude Comfortable working in a team environment with Product, Sales, IT, Account Management and all levels of organizations Hybrid position - 50% remote, 10% HQ, willing to travel up to 40% of the time Must be authorized to work in the US Look us up! ******************** BENEFITS & PERKS First Insight offers a competitive salary; paid employee healthcare coverage; a 401(k) with company match; employer-paid life and long-term disability insurance; and a generous Paid Time Off (PTO) package including paid holidays and sick days and a positive team environment.

About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. **Corporate Overview** In today's cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective. And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to: + Build and enhance our proven security platform + Blend innovation and speed in a constantly evolving cloud environment + Analyze new threats and offer deep insight through data-driven intel + Collaborate with customers to help solve their toughest security challenges We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity-and why more than half of the Fortune 100 trust us as a security partner. **The Role** Proofpoint is looking for a self-starting, responsible, action-oriented, and highly motivated individual to join our growing field services team. The mission of the Senior Customer Success Manager is to ensure that our customers realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals. This is a customer-centric role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have excellent communication skills with a proven track record of successfully interacting with customers regarding business and technical interests alike; a strong technical foundation, especially related to email security; substantial experience driving concurrent projects and issues to completion with little direction, and a passion for ensuring a world class customer experience. **Your Day to Day** + Drive high levels of customer success through post sales customer engagements, maintaining a strong sense of ownership over customer outcomes + Be a relentless advocate for your customers into the Product Management, Engineering and internal teams to improve the product and help ensure that Proofpoint deployments are successful. + Independently provide ongoing and proactive vision and guidance regarding data security initiatives to assigned Proofpoint customers. + Provide guidance and advice to onboarding customers about how best to utilize Proofpoint resources including their purchased solutions, support options, training offerings and other Proofpoint services. + Meet regularly with customers to review product adoption and health, issues, upcoming releases, and other initiatives. Develop a thorough understanding of a typical customer's business and security needs by industry, providing proactive recommendations that support the customer's priorities. + Contribute to functional groups from areas such as Product Management, Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction. **What you bring to the team** + 4-year college degree in a business area, technical area or equivalent + 5+ years of related industry experience in professional services, sales engineering, senior support engineering, or other customer facing roles with exposure to multiple technology areas + Understand and demonstrate customer success principles and behavior + Must be able to articulate customer business requirements and serve as the customer voice internally + Working knowledge of email security concepts and frameworks + Working knowledge of cloud technologies, web services, operating systems, and common technical architecture + Ability to effectively work in a team environment as well as independently + Excellent communication skills, phone manner, and meeting presence within all levels of the customer's organization + Strong project and/or program management skills and high attention to detail + Ability to think innovatively, strategically and deliver tactically + Ability to work independently, to adapt quickly, and to maintain a positive attitude in challenging situations **Why Proofpoint** Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products-and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT. Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: - Competitive compensation - Comprehensive benefits - Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. - Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]. - Annual wellness and community outreach days - Always on recognition for your contributions - Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply Interested? Submit your application here ********************************************* . We can't wait to hear from you! Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

On behalf of VetJobs/MilitarySpouseJobs, thank you for your interest. We are assisting our partnering company, listed below, with this position. It is open to Veterans, Transitioning Military, National Guard Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow for next steps. Requisition Number: 26402 Company: Westinghouse Electric Co Location: Cranberry Township, US Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace. As a Customer Solutions Manager, you will defend and expand America's ES market share for engineering products/services associated with Plant Engineering Balance of Plant Equipment. You will meet operating plant customer needs with differentiated offerings through understanding of customer-specific needs and subsequent solution selection, technical content of proposal, costing & pricing, responsiveness and quality of bid. You will have a deep knowledge of the product/technology area necessary to support customer technical consultative selling/ interactions/negotiations as well as engage on emergent customer issues, and support resolution of challenges during execution of ongoing projects. Requires collaboration with Global Markets, America's Sales, GOS (Engineering and Supply Chain) to close on opportunities. Requires collaboration with Global Product Management to set product strategy. Requires collaboration with AOMS on joint engineering - field service proposals. Responsible for aggregating financials, OE including pipeline growth, and MAS for product/technology areas. You will report to the Sr. Director of Plant Engineering. This is a remote role that can be performed from anywhere within the United States. Key Responsibilities: Develop/leverage key customer relationships to facilitate understanding of customer needs and ultimately create Engineer, Procure and Construction style proposals with strong value propositions to meet customer needs and secure OE. Accountable for OE and opportunity pipeline growth for product/technology areas. Monitor and assess near-term market trends, customer buying patterns and competitor moves to adjust product positioning. Recommend price to capture maximum market value while delivering on business plan assumptions such as MAS; collaborate with sales to align on final price to customer. Collaborate with sales on capture planning and final order negotiations. Support Plant engineering activities to aggregate product financials as well as (at least) monthly financial forecasting. Support Plant Engineering activities to develop resource demand signal for GOS engineering and manufacturing. Engage on emergent customer issues, leading the team as needed until project management is available and engaged, ultimately working with the collective team to develop technical and commercial solutions. Collaborate with project teams to understand the status of projects, supporting resolution of challenges during project execution. Develop relationships with internal stakeholders, such as GECS resource managers, to ensure people, processes and technology are available to deliver offer commitments as well as enable market growth. Collaborate with GECS resource managers to generate high quality proposals. Ensure good understanding of Intellectual Property aspects of offers and ongoing projects; facilitate needed discussions to develop position on IP. Jointly own approval for release of IP to external stakeholders (e.g., customers, 3rd parties) with GOS. Collaborate and co-ordinate with peer leaders in AOMS to ensure a cohesive approach to market and holistic customer support and satisfaction (e.g., design change packages, feedwater heaters, emergency diesel generators, moisture separator reheaters, balance of plant power upratings, etc. ); collaborate to develop cohesive, joint proposals Collaborate with global product management on product strategy, product roadmaps, technology roadmaps, innovation ideas, etc. Qualifications: Bachelor's Degree in Engineering or related technical discipline. 5+ years relevant experience in product management, product engineering, product resource management, business or operation with increasing progression and complexity and levels. Knowledge of Nuclear Power Plant design, balance of plant, market and customers We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications, and skills, is estimated to be $130,400.00 to $163,000.00 per year. In addition to base pay, this role may be eligible for incentive pay based on company and individual performance. #LI-Remote Why Westinghouse? Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being. In the U.S. the following are representative of what we offer: Competitive Salary Comprehensive Health, Wellness and Income Protection Benefits Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members 401(k) Savings Plan with Company Match Paid Vacations and Holidays Opportunities for Flexible Work Arrangements Educational Reimbursement Program Employee Referral Program Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system: Safety and Quality Integrity and Trust Customer Focus and Innovation Speed and Passion to Win Teamwork and Accountability While our Global Headquarters are located in Cranberry Township, PA, we have over 11,000 employees working at locations in 19 different countries. Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities

As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires an extremely high-level partnership with your POD counterparts to collectively strategize and achieve superior success, providing the consultative expertise and training enablement that support the POD's core sales objectives. You are instrumental in expanding our footprint by contributing to and supporting the POD's efforts in gaining and retaining Navigator Platform subscribers. This support includes providing specialized expertise during initial pitches and compelling closing techniques, while the DSM takes ownership of the seamless setup, expert training, and strategic Return on Investment (ROI) conversations. You will educate and gain buy-in from key auto dealer stakeholders, ensuring they maximize the value of our technology and processes, which has a direct impact on the company's bottom line. You will play a key role in Capital One's technology and relationship evolution. We are seeking dedicated, disciplined, sales professionals who excel in a team environment, are experts in process improvement, and have strong interpersonal skills. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. Due to the training and product nature of this role, we are looking for a customer-centric individual who can excel at training/driving tool adoption, with the ability to deeply understand the product and troubleshoot a number of technical issues quickly. Key Responsibilities: * Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals. * Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD's sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle, which includes: * Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process. * Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization. * Product and Process troubleshooting, specifically relating to Navigator Platform. * Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle. Travel: * This position will be traveling up to 50% within the metro areas of either Pittsburg or Philadelphia. Basic Qualifications: * High School diploma, GED or equivalent certification * At least 1 year of experience in Process Management * At least 1 year of experience in Relationship management Preferred Qualifications: * Bachelors Degree * 2+ years of experience in Process Management * 2+ years of experience in Relationship management At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Sales Territory: $106,700 - $121,700 for Dealer Success Manager McLean, VA: $117,300 - $133,900 for Dealer Success Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to ********************** Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Job DescriptionSalary: Client Intake and Growth Manager About the Role Very Law, a sophisticated downtown Pittsburgh law firm, is seeking aClient Intake & Growth Manager to lead the firms intake operations and drive new client engagement. This role blends client relations, sales, and marketing coordination to ensure every prospective client experiences the professionalism, empathy, and efficiency that define our firm. If youre a confident communicator with a passion for helping people, a talent for sales, and the organizational skills to manage multiple priorities, this is an opportunity to make a direct impact on the firms growth while contributing to a positive and client-focused culture. Who We Are At Very Law, our mission is simple: to help people when they need it most. That same commitment extends to our team. Weve built a modern, paperless workspace with top-of-the-line tools so you can focus on meaningful work not administrative inefficiencies. Youll find a collegial environment where collaboration is encouraged, but your autonomy and judgment are trusted. Our Core Values Do good Build trust Lead compassionately Communicate honestly Achieve your best What We Offer Competitive salary with performance-based bonuses Health insurance with low deductible 401k matching and profit sharing Dental, vision, life, and short- and long-term disability insurance Generous paid time off and holidays Convenient, 24/7 paid garage parking Professional development and training opportunities Membership in professional associations and networking events What Youll Be Doing Serve as the first point of contact for prospective clients listen carefully, assess legal needs, and communicate the firms services with professionalism and empathy Lead the consultation sales process by effectively presenting the value of our services, scheduling paid consultations, and securing new client engagements Maintain strong conversion rates through consultative selling techniques and timely follow-up Build rapport and trust with potential clients to ensure a positive and lasting first impression Oversee client onboarding, coordinating paperwork, data entry, and communication with attorneys to ensure a seamless transition Collaborate with the marketing team and external vendors to optimize lead quality and conversion performance Track and analyze intake metrics, marketing campaign results, and conversion data to identify trends and opportunities for improvement Coordinate referral partnerships and outreach initiatives with other firms and community partners Maintain accurate data and reporting within the firms CRM and case management systems Provide regular performance reports on key metrics such as lead volume, consultation conversions, and client revenue Continuously refine the intake process in collaboration with attorneys and staff to enhance the client experience What Were Looking For Bachelors degree preferred, or equivalent experience in business, marketing, or legal administration 2+ years of experience in legal intake, client services, or sales within a professional services environment Proven success in consultative or relationship-based sales Strong communication, active listening, and interpersonal skills Exceptional organizational skills and attention to detail Proficiency with CRM or case management software (Clio experience a plus) Analytical mindset with the ability to interpret data and identify growth opportunities Collaborative, professional, and client-centered approach Why Join Us? We know talented professionals have options. At Very Law, youll find a place where your skills are valued, your ideas are heard, and your contributions directly support the firms mission and growth. Youll play a key role in shaping the client experience while working in a supportive, modern, and people-first environment that values both success and balance. All applications will be kept confidential, other than to references. Very Law is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Who are we? Polyconcept North America (PCNA) is the industry's biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations. What we offer you Full healthcare and benefits! The health and wellness of our employees is important to us, that's why we offer benefits including medical, vision, dental, short-term disability, and more! Flexible scheduling 401k Matching Generous Paid Time Off and Holidays PCNA Cares Share Fund - donating to teammates in times of need Why you will make it your career We invest heavily in modernization, operating more efficiently with cutting edge digital technology We value our employee's contributions in a collaborative and inclusive work environment Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger As the industry leader for environmental responsibility, sustainability is the key to every decision we make Our Values Delight Customers: Treat our customers the way you'd like to be treated. Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative Think Team: Work together to get the job done. Be inclusive and collaborative. Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen. Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other's input. Our Businesses Leed's is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products,​ offerin​g deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories; Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high quality drinkware categories. Spoke's print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs! The Position The Art Manager is a highly skilled leader responsible for overseeing all Art Department functions across PCNA, including both onshore and offshore teams. This role drives operational excellence, leads art-related process innovation, and advances the organization's art services to meet evolving customer and business needs. The ideal candidate combines strong management experience with technical expertise, including Adobe Illustrator scripting and automation, to transform workflows and implement a forward-looking roadmap that integrates process efficiency, capability building, and AI-powered solutions. KEY RESPONSIBILITIES: Supports PCNA culture and mission to be an employer of choice and is responsible for maintaining consistent service performance and quality with assigned work groups. Oversees a domestic and offshore team, including supervisor-level leaders Manages associated offshore processes to make sure productivity and quality metrics are being met consistently and in line with PCNA service expectations. Lead all art teams across multiple business units, fostering collaboration, accountability, and innovation. Define and execute a strategic roadmap for art operations, focusing on scalability, automation, and service enhancements. Partner with cross-functional leaders in Operations, IT, Engineering, and Production to align art services with customer expectations and business goals. Oversee offshore vendor relationships, including quality standards, training, performance metrics, and cost management. Identify and champion opportunities for future enhancements, introducing innovation into workflows to support business growth and customer satisfaction. Creates strategic team initiatives, tools and strategies to achieve service excellence measured by key KPIs such as NPS and CSAT. Create and implement training programs, scorecards, and feedback mechanisms to ensure performance benchmarks and quality assurance goals are met. Provides implementation support that may require training delivery, process documentation updates, and/or process flow creation Manages personnel, including time card sign-off, evaluations, interviewing and hiring, discipline and terminations, as well as ongoing performance tracking and coaching. Continually analyzes art processes and structures to identify areas for future improvement. Maintain detailed knowledge of the daily mechanics of all Customer-Facing areas. Drive process improvement by analyzing data trends, service systems, and structures, identifying opportunities for innovation and operational efficiency. Communicates effectively, with an ability to cascade messaging in a clear, concise and timely manner, garnering stakeholder alignment and engagement throughout the process Familiarity with change management principles and ability to facilitate adoption through all projects and activities Sets clear objectives with project tools, develops plans, and validates metrics to determine optimal action plans to achieve business targets. Closely monitor new hire performance once released from the training program and provide appropriate performance feedback. Collaborates with cross-functional departments and colleagues to identify root causes of Returns, Credits, and Markdowns (RCMs) and implement preventative measures, minimizing future occurrences and enhancing overall customer satisfaction. Builds and maintains successful working relationships with other areas of Customer Operations as well as with cross-functional departments to ensure successful order deployment, product delivery and customer satisfaction. Lead projects focused on art optimization to enhance the customer experience and streamline production processes. Partner with cross-functional teams to evaluate workflows, eliminate inefficiencies, and implement improvements that ensure consistent quality and faster turnaround.Prepares and conducts staff meetings on a weekly and monthly basis Supports staff engagement activities and promotes a fun but effective work environment. Participates in determining department budgeting and cost management process Manages and supports all HR related needs associated with direct reports SKILLS AND KNOWLEDGE: Seasoned operations manager that possesses a strong working knowledge of service operations and demonstrated experience in customer service, performance standards/quality of customer service delivery and financial analysis/forecasting Ability to communicate clearly, concisely, and professionally to gain results and produce the most effective outcomes Ability to handle multiple projects and deadlines in a fast-paced, ever-changing work environment Exceptional indirect coaching and mentoring skills; ability to influence cross-functionally and within the department without direct authority Proven leadership skills Creative problem-solving skills Demonstrated process-oriented acumen with excellent organizational skills Ability to influence a diverse workforce and continuously promote employee engagement Ability to manage and influence effectively in and across a remote workforce MINIMUM QUALIFICATIONS REQUIRED: Degree in Graphic Arts, Design, Business, or related field, or equivalent work experience. Minimum 5 years of experience in graphic arts, with at least 3 years managing or supervising teams in a fast-paced service environment. Proven expertise with Adobe Illustrator; scripting for automation strongly preferred. Experience with additional Adobe Creative Suite tools (Photoshop, InDesign, Acrobat Pro, Bridge). Familiarity with AI applications in creative workflows is a strong plus. Demonstrated success in process reengineering, workflow automation, and operational transformation. Strong project management and organizational skills, with experience leading cross-functional initiatives. Excellent communication and leadership skills, with the ability to inspire and manage distributed teams. TRAVEL REQUIREMENTS Must be available to travel to support satellite locations Must be available to travel internationally to offshore vendor locations up to a minimum of 2 times per year Together We Inspire Pride We want our team members to be proud of the essential work they do, our commitment to the sustainability, and the overall customer experience. We are a culture that will invest heavily in our people, our company and in state-of-the-art technology to be at the forefront of innovation. ********************************************** PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. Builds and maintains the relationships of qualified defined contribution retirement plans utilizing our Recordkeeping platform. Acts as a point of contact for assigned relationships, resolves team escalations, documents procedures and identifies areas for process improvement. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable people with disabilities to perform these essential functions. * Provides client assistance and customer service on day to day issues with clients by replying via both oral and written communication * Acts in a proactive manner with assigned clients and builds relationships to ensure retention * Works with plan sponsors, brokers, registered investment advisors, Trust companies and other third-party vendors, including auditors to reply to requests for specialized reports, communicate fund actions, consult on client inquiries and research/resolve issues * Works under pressure in a very fast paced environment * Focuses on learning in everyday activities and events * Coordinate with and openly exchange knowledge with colleagues * Regular, reliable, and punctual attendance MANAGEMENT RESPONSIBILITIES (NONE) REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATES, LICENSES, REGISTRATIONS * At least 3+ years of experience working in a related position in the retirement services sector * Proven relationship management experience * Demonstrated project management skills * Solid MS Office skills to include Excel PREFERRED (BUT NOT REQUIRED) EDUCATION OR SKILLS FOR THIS ROLE ARE * Bachelor's degree in a business-related field or industry experience * DST experience PROFICIENCIES * Ability to work unsupervised * Diplomatic * Creative Problem Solver * Integrity * Detailed Thinker * Resourceful * Team Player * Sound Judgment * Results Oriented * Personal Credibility * Written and Oral Communication Skills TRAVEL: Up to 10% OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or tasks that are required of the employee for this job. Duties, tasks and activities may change at any time with or without notice. Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website. For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying. Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").

As the Customer Support Manager on the Industrial team, you are a liaison between the customer and the clients in the Industrial space. The CSM is responsible for maintaining the relationship between the customer and Client by understanding, implementing, and communicating the needs of the customer to the client's management. - Meet/Communicate with Customer on a daily basis to understand their needs. - Communicate with Operations Manager and Corporate Account Rep to discuss needs and ways to implement. - Provide market intelligence/competition/trends/status/progress to manager and established information sharing channels. - Follow up to ensure personnel and equipment needs for the job at hand. - Follow up to ensure personnel and equipment is available as needs change for the customer. - Coordinate personnel, fleet, and equipment mobilization. - Continuing relationship with customer as more jobs and needs become available. - Maintain accurate records of all sales and prospecting activities including sales calls, presentation, closed sales, and follow-up activities with supported customer. - Prospecting potential customers/industries and educating them on our services. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - Associates degree - 2-3+ years experience selling ASTs (Above Ground Storage Tanks) - experience in a customer facing sales role with a strong track record of relationship management and account development - Experience selling temporary water treatment/filtration systems, pipeline hydrotesting, pumps, poly pipe and secondary containment, AST (above ground storage tanks) - Has a current book of business with contacts & accounts - Must be a go getter and be a self starter. - Bachelor's Degree - Midstream pipeline experience - Experience in the following industries: utility, municipality, pipeline companies, heavy civil contractors, food and beverage manufactures, solar facilities,

The customer success manager will understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies and feed into the product road map. They'll be involved in all aspects of support, account management, demonstrating the product, educating customers and more. All team members look to customer success for input across all key decisions. Understand customer outcomes by communicating with customers Represent the voice of the customer to provide input into every core product, marketing and sales process Collaborate closely with team members support renewals and expansion opportunities Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support Collaborate with the engineering and development team to set up or configure our software platform as per customers' requirements and troubleshoot technical issues raised by customers Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base Being the main point of contact between the company and a number of named enterprise accounts Experience 2+ years customer success or account management experience in a SaaS or software company. Proven track record of working in a customer facing role Have, or be willing to learn, basic technical skills in html, javascript, css and connecting to APIs to confidently discuss technical terms Qualifications Educated to degree level preferred but not essential Willing to make mistakes fast enough to learn Experience working with, and managing, stakeholders and customers A high level of accuracy and attention to detail is required Excellent communication and interpersonal skills Flexible approach and an ability to operate effectively with uncertainty and change Driven, self-motivated, enthusiastic and with a “can do” attitude Extremely well organized with the ability to handle and digest large amounts of information from a variety of sources. Ability to work well under pressure and meet tight deadlines Additional Information All your information will be kept confidential.

Job DescriptionJ O B D E S C R I P T I O N: The Client Services Manager sources, screens, hires and retains qualified healthcare professionals to meet the office's business needs. The CSM develops relationships with clients, consumers and referral sources to determine open needs, successful placements and identifies additional business opportunities. R E S P O N S I B I L I T I E S: Develop and execute recruitment strategies to attract qualified healthcare professionals. Evaluate candidate skills and match them to client needs. Manage Direct Care Workers during assignments, addressing concerns and providing coaching when necessary. Maintain ongoing communication with Clients and referral sources to identify staffing needs and business opportunities. Ensure compliance with all applicable regulations and company policies. Support revenue cycle management and promote company growth. Powered by JazzHR iQ5juCizG9

As part of the Client Services team, the Client Services Manager I (CSMI) will be responsible for managing communications between a variety of vendors, internal departments, and FMH clients. This role includes supporting with resolution of client escalations/inquiries, coordination between various parties, ensuring smooth operational efficiencies, and high client satisfaction. The ideal candidate will have strong communication skills, a thorough understanding of the specialty pharmacy landscape, and experience working with PBMs, specialty pharmacies, and health plans. Specifics The specific responsibilities for this role include, but are not limited to: Build and maintain strong relationships with clients to understand their needs and ensure they receive optimal service. Investigate and diagnose problems, coordinating with internal teams and external partners as necessary. Develop and implement solutions to prevent future issues and improve overall client satisfaction. Facilitate clear and effective communication within the organization as well as between clients and PBMs, health plans, and specialty pharmacies. Ensure that all parties are informed of relevant updates, changes, and issues. Proactively identify potential issues and work to resolve them before they escalate. Collaborate with internal teams, including Program Architecture, Operations, and Technical Support, to address client needs. Assist the Client Inquiries Team with member inquiries and escalations promptly and effectively, ensuring issues are resolved to the client's satisfaction. Track and report on the status of client issues and resolutions. Qualifications 1-3 years of experience in a client-facing role. 1-2 years of experience in the specialty pharmacy, health plan pharmacy department or PBM space. Strong communication and interpersonal skills. Effective organizational skills as well as excellent management and prioritization skills Excellent PC skills including Microsoft Office and Excel. Excellent verbal and written communication and presentation skills. Strong analytical and problem-solving skills. Proven ability to work cross-functionally with different teams, both internally and externally. Demonstrates a level of operational understanding in analytical thinking, process development and improvement, problem solving, communication, and planning that will drive organizational efficiencies and client satisfaction. Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity. Benefits & Perks Comprehensive healthcare coverage, including medical, dental, vision Paid holidays and unlimited paid time off 401(k) savings plan with company match Remote and in-office flexibility

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Vice President, Client Service Manager to join our Client Service team. This role is located in Pittsburgh, PA (4 days in office per week). In this role, you'll make an impact in the following ways: Develop and maintain strong client relationships by demonstrating expertise in client operations and reporting, ensuring consistent and high-quality service delivery. Lead a team of client service professionals, fostering a collaborative and empowering work environment that aligns with BNY's principles and supports the strategic pillars. Analyze client feedback and operational data to identify areas for improvement, implementing solutions that enhance client satisfaction and operational efficiency. Ensure compliance with industry regulations and company policies by maintaining up-to-date knowledge and training within the team. To be successful in this role, we're seeking the following: Bachelor's degree in Business, Finance, or a related field preferred. Typically 4-7 years of experience in client service management or a related field, with a track record of leadership and operational excellence. 0-1 years of management experience preferred. Experience in an operational area and/or client services preferred. Strong leadership and team management skills, with the ability to foster a collaborative and client-focused environment. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Job Description AmeriBest Home Care is dedicated to providing high quality home care services to valued members of our community. The Client Services Manager is a vital contributor to AmeriBest's vision and mission to be the provider and employer of choice providing exceptional home care services in our community, one client, one caregiver, and one visit at a time. Reporting to the Branch Director, it is the Client Services Manager's responsibility to analyze and act upon opportunities to drive growth, retention, and deliver exceptional customer service to our clients and caregivers while ensuring AmeriBest's compliance and quality standards are met. Duties will include troubleshooting and responding to issues in order to retain clients and caregivers, sourcing, recruiting and scheduling caregivers, developing relationships, planning and implementing outreach campaigns to resume services with former clients, and educating various referral sources regarding the services offered by AmeriBest. The success of the Client Services Manager will be measured by growth and retention of clients (i.e. patients) and caregivers while meeting compliance and quality standards. ESSENTIAL RESPONSIBILITIES AND REQUIREMENTS: Responsibilities Drive business growth through staffing caregivers to provide quality home care services Sourcing, recruiting and helping to facilitate the hiring of Direct Care Workers (DCWs) Manage/Oversee coordination of care for AmeriBest Home Care clients Customer service, delivering compassion and problem resolutions Conduct calls with DCWs and Clients to assess current satisfaction Troubleshoot issues and liaison between AmeriBest departments for problem resolution Triage calls with clients and DCWs who depart services Serve as a point of escalation to resolve client and caregiver issues Hold caregivers accountable to service and performance expectations; administering disciplinary action where appropriate Maintain and act upon data (inquiries, admissions, customer satisfaction, discharges and referrals) Maintain effective fiscal management of client caseloads by monitoring metrics and achieving KPI targets Execute strategies to enhance the service experience of clients and caregivers, contributing to improved client and caregiver retention Conduct client visits as needed for admissions, supervisions, or quality assurance Implement and execute outreach campaigns to resume services with former clients Provide analysis, metrics and weekly reporting regarding client and DCW retention Ensure regulatory compliance, HR compliance, and quality standards are maintained Prepare activity reports as requested Attend meetings as requested Perform Client Services Coordinator duties as necessary Lead or Supervise Client Services Coordinators as assigned Perform other duties as assigned Requirements Valid state driver's license Able to travel locally 1 year of experience in customer service, sales, recruiting, marketing and/or public relations 1 year of experience within the Home Care industry Excellent verbal and written communication skills Able to prioritize daily tasks and handle multi-tasking Sense of urgency and adaptability to changing priorities Enjoy working in a multi-cultural environment Entrepreneurial and goal-oriented with a positive, upbeat attitude Able to build and maintain strong relationships with community members, caregivers, families, organizations and Supports Coordinators COMPLIANCE AS REQUIREMENT OF PERFORMANCE: Compliance with AmeriBest policies and procedures is a responsibility of all AmeriBest associates. It is a part of each associate's performance to follow these requirements: All associates are expected to participate in any investigatory activities All associates are expected to report any violation of AmeriBest policies and procedures All associates are expected to conduct themselves in an ethical manner consistent with the AmeriBest mission statement and Standards of Conduct All associates are expected to protect the privacy of protected records and must conduct themselves consistent with all applicable laws and policies regarding privacy protection, including HIPAA and state specific privacy laws COMPETENCIES/SKILLS: Excellent organizational, oral and written communication skills; problem solving abilities Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently Communication - Communicates persuasively; listens and gets clarification Excellent telephone skills and customer services skills Demonstrates empathetic attitude towards the care of the client and their family members Computer proficiency- Ability to navigate basic Microsoft Office suite, EMR systems and applicable internet resources per company policy Experience with HHAeXchange is a plus Able to manage competing demands for time and resources and independently prioritizes work responsibilities Able to function effectively as a member of a team EDUCATION AND/OR EXPERIENCE: Associate's Degree Customer Service: 2 years Experience with Pennsylvania Medical Assistance Program (Medicaid), home care waiver experience is a plus PREFERRED EXPERIENCE: Bachelor's Degree in Business, Marketing, Communications, Healthcare Management or related field One (1) year recent experience in a home care agency or other related healthcare field Previous experience working with consumers, the elderly and their families Prior marketing experience Prior recruiting experience Strong computer proficiency including Microsoft Office and Excel, general accounting software, and knowledge of one or more major web-based home health database software programs PHYSICAL DEMANDS: Regular requirement to sit; use hands to touch, handle or feel Occasional requirement to stand; walk and reach with hands and arms Occasional requirement to lift and/or move up to 30 pounds Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus Driving occasionally in congested areas WORK ENVIRONMENT: Business Office Environment Required travel to client residences and/or other sites to support client care needs Noise level is usually moderate Benefits: Medical Dental Vision 401k PTO

The Key Client Manager focuses on the retention and growth of existing TrueCommerce top-tier customers. You will have the expertise in customer satisfaction and retention, with a passion for delivering exceptional service and business value. This will be focused on proactively growing & retaining relationships with top-tier customers in the enterprise space. This role will have competitive salary and unlimited earnings, including accelerators and Presidents Club for over achievement of sales goals. As a Key Client Manager, you will: * Meet or exceed monthly sales quotas that include Bookings (upsell) and Net Retention targets. * Developing trust relationships with a book of top-tier customers to ensure they do not churn. * Proactively contact current customers to discuss areas of customer improvement that would benefit the customer. * Highly responsive to customer requests via email and tasks. * Maintain high level of opportunity follow-up to ensure all opportunities are updated * Be a trusted advisor and advocate for the customer both internally and externally * Resolve any issues and problems faced by the customers and deal with complaints to earn and maintain ongoing trust. * Continually update TrueCommerce CRM with notes and activities. * Attend sales department meetings and educational activities to stay up to date on the latest developments and trends within the industry. Requirements for success: * 5+ years Customer Success or Account Management experience for existing customers. * A genuine desire to build relationships with existing customers. * 3+ years managing enterprise level customers focusing on retention. * Proven overperformance in exceeding retention & sales quotas. * Enjoys proactively reaching out to customers to recommend new solutions and upselling. * This individual enjoys solution selling and thrives on change. * Strong technical aptitude is a must. * Strong phone skills, exceptional listening skills, and above-average problem-solving skills. * Proven ability in building client rapport. * Organizational skills with an emphasis on attention to detail. * Working knowledge of EDI is very helpful. * Willingness to dedicate extra effort beyond normal working hours. Education * BA/BS degree or equivalent work experience Who is TrueCommerce? TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We've empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemen's, Ocean Spray, and many more. Please visit our careers website for additional information. Come join our team!

Introduction A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey. Your role and responsibilities Strategic Account Manager is an outside sales position responsible for developing, managing, and closing business within accounts in our Strategic Accounts segment. The role is responsible for driving the sales cycle from prospect to close, selling the complete HashiCorp software suite to named key accounts and ensuring adoption and consumption of our solutions! HashiCorp's Go to Market strategy is described as ALEER, which stands for Adopt, Land, Expand, Extend, and Renew. The strategic accounts sales team is responsible for Landing new logos, Expanding the initial use case, Extending into new solutions, and Renewing existing contracts! ● Engage new and existing strategic enterprise accounts to demonstrate how they can be more successful with our technology portfolio ● Proactively and efficiently lead resources with dedicated teams, virtual teams, partners, and executive staff around sales opportunities to ensure successful outcomes ● Lead sophisticated enterprise sales campaigns with multiple prospect engagement points in Development, IT Operations, and Security Operations ● Align the overall HashiCorp solution to the customer's business needs, challenges, and technical requirements ● Execute solution and value selling to existing customer base and new prospects ● Articulate and evangelize the vision and positioning of both the company and products ● Build a healthy pipeline of revenue and new logos for your target accounts ● Accurately forecast business on a weekly cadence ● Accurately qualify opportunities based on MEDDPICC ● Effectively connect with management, legal and deal desk to ensure proper execution of documents and correct process and follow instructions or recommendations set by these teams and company management Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Security, Open Source software business models, proficiency in Cloud and Infrastructure software is a minimum requirement ● Extensive strategic sales and strategic customer development experience with a track record of closing enterprise deals ● Excellent operational discipline, crafting and completing quarterly and annual business plans and forecasting. ● Strong executive presence, interpersonal skills, and credibility ● Experience working for a high growth company where critical thinking and problem solving were required on daily basis to help contribute to significant business decisions ● Proven track record of consistently meeting or exceeding assigned annual/quarterly goals and targets ● Outstanding Salesforce and Clari hygiene along with proficiency using Gong, Outreach, Slack, and Tableau Preferred technical and professional experience . ABOUT BUSINESS UNIT IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position is eligible for participation in an IBM Sales Incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change. The compensation range listed for this position is the IBM Reference Salary that is used when you are not actively participating in a sales plan. Your actual base pay plus incentive opportunity will be determined by the Incentive Plan assigned to you.

SUMMARY: This role is responsible for sourcing, developing and maintaining long-term relationships between the Bank and affluent clients. These relationships will be developed by providing sound financial advice regarding a client's personal finances as well as for their business finances. Relationship Managers will be expected to research, evaluate and recommend various financial instruments, such as Trust, Investment or other Banking products and services, for use by clients to help them achieve their financial goals. ESSENTIAL DUTIES and RESPONSIBILITIES include, but are not limited to the following: Generate new business relationships for the Bank by using existing centers of influence, or by establishing new centers of influence Recommend and sell various Banking, Trust or Investment products and services to existing and new clients. Correctly determine product/service fit and acceptability for clients Develop detailed financial plans for the clients and their businesses as necessary Identify and refer insurance sales opportunities as appropriate Will assist clients in recognizing and understanding the tax impact of certain situations and decisions Analyze credit needs of clients and propose both consumer loan and business loan solutions Analyze the credit-worthiness of both consumer and commercial borrowers and make sound recommendations for extending credit Monitor client portfolio for risk and address developing situations quickly and appropriately to protect both the client and the Bank Manage risk and delinquencies to the established levels of acceptability for the Bank Work closely with clients to analyze long term and short term financial goals of each client Assisting clients with the development of sound financial plans for personal and commercial goals Partner with different lines of business representatives throughout the company to cross-sell products and services need by our clients Maintain portfolio delinquency at levels acceptable to management Supervise administrative staff supporting Private Client Serve on internal committees as required Interact with operational and technical areas to resolve problems Adhere to all appropriate service standards Draft sales proposals, commitment letters, and make sales presentations to clients and prospects Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations. Regular, predictable attendance is an essential requirement of this position EDUCATION and/or EXPERIENCE: Bachelor's degree in Business Administration, Finance or Accounting (CFP or CTP designation preferred) Minimum of 5 years experience managing the relationships of affluent clients Proven knowledge of basic economic principles for foundation of providing sound wealth management advise Strong knowledge of Trust, Banking and Investment products and services Proven ability to evaluate credit worthiness of both individuals and commercial entities Series 6 and Series 7 designation preferred but not required E-Verify is used to confirm the identity and employment eligibility of all newly hired employees. Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran

About Us Are you ready to build the future of supply chain? At Gather AI, we're not just creating software; we're pioneering a new era of warehouse intelligence. We've developed a groundbreaking, vision-powered platform that uses autonomous drones and existing equipment to capture real-time data, completely digitizing workflows that have historically been manual and error-prone. This means facilities operate smarter, safer, and more efficiently, ultimately redefining "on-time, in full" delivery. If you're looking for an opportunity to contribute to truly transformative technology and make a significant impact in a vital industry, Gather AI is the place for you. We're leading the charge in the rapidly evolving robotics industry, and we invite you to join us in reshaping the global supply chain, one intelligent warehouse at a time. About You As a Customer Success Manager at Gather AI, you will be the bridge between our customers, sales, product, and engineering teams. You'll play a pivotal role in shaping both customer outcomes and the future of our product. Externally, you are the face of Gather AI - the trusted advisor and primary operational point of contact. Internally, you are the voice of the customer - championing their needs, tracking product requirements, and ensuring issues are resolved quickly and transparently. You'll oversee the full deployment process, helping customers achieve their success criteria and realize the value of our technology. This role is about more than just managing accounts: it's about strengthening relationships, driving measurable ROI, and embodying Gather AI's customer-first mentality. With the opportunity to influence product direction, mentor peers, and build deep executive relationships, you'll have a direct impact on our growth and on the success of some of the world's most innovative supply chain operations. What You'll Do * Apply a compassionate, customer-centric approach to foster adoption, expansion, and growth (NRR, ARR, Upsell, Retention). * Act as a trusted advisor, helping customers improve operational efficiency through KPIs and clearly demonstrating ROI. * Engage new customers by developing tailored onboarding plans and workflows that set them up for long-term success. * Lead regular operational check-ins and executive reviews to ensure alignment on value, outcomes, and strategy. * Represent the voice of the customer internally by sharing detailed context on their business, challenges, and priorities to shape product direction. * Manage customer issues and feature requests through to resolution. * Continuously improve processes and mentor new Customer Success Managers. What You'll Need * 5+ years in Program, Account, or Customer Success Management (customer-facing). * Bachelor's degree or equivalent experience (technical degree a plus). * Customer-first mindset with proven ability to drive adoption, renewals, and expansions. * Strong communication skills with the ability to engage both operational and business stakeholders. * Familiarity with robotics, automation, or autonomous systems. * Proficiency with Excel/Google Sheets, PowerPoint/Google Slides, Gmail, and ChatGPT. * Ability to travel up to 30%. Bonus points for... * Knowledge of warehousing and supply chain (WMS, ERP, cycle counting). * Technical degrees or MBA * Experience in high-growth startups, sales, or expansion strategy. * Proficiency with JIRA, Salesforce, or similar tools. * Strong problem-solving skills; exposure to coding or AI development a plus. Compensation and Benefits * Compensation package will include equity * Comprehensive medical, dental, vision and life insurance * Very flexible schedule * Unlimited PTO and flexible scheduling If this sounds like a good fit we'd love to meet you. Robotics is the future and we're leading the charge with our software-only business model. Come help us change the world!