Customer success manager jobs in Pittsburgh, PA - 344 jobs

At Citizens, our mission is to help clients, colleagues and communities reach their potential. We do this through our distinguished client-centric culture, having a mindset of continuous improvement and always enhancing our capabilities. Citizens Private Client provides personalized, world class financial planning and advice to help clients achieve their financial goals. We do this through creating a culture of continuous coaching, professional development, and ongoing practice management support. As a Citizens Private Client Relationship Manager (PCRM), you will engage directly with our affluent and high-net-worth clients to exceed their expectations by thinking long term, always doing the next right thing, and collaborating with other colleagues. PCRMs partner with Wealth Financial Advisors and Certified Financial Planners (CFPs), creating the Citizens Private Client team. Primary responsibilities include Acquire and onboard new affluent and high-net-worth clients into a Book of Business through outbound calling and in-branch or partner introductions. Grow net deposits, investments, and lending balances by executing comprehensive discovery and financial planning conversations, understanding a client's financial goals, and presenting personalized strategies aligned with each client's objectives. Deepen and retain client relationships through proactive outbound engagements based on life events, financial triggers, and other insights. Provide exceptional, high-touch client experiences. Engage Wealth Advisors and Certified Financial Planners to help clients reach their financial goals. Partner with colleagues in other lines of business including Retail, Business Banking, Mortgage and Wealth to provide clients a seamless experience across Citizens. Leverage Salesforce CRM to track activity. Measures of Success include Growth in net new investment assets in collaboration with Wealth Partners. Growth in new deposits including checking, savings, and CD balances. Growth in lending units and balances through mortgages, home equity lines, and securities-based lending. Client satisfaction survey results. Qualifications, Education, Certifications and/or Other Professional Credentials Bachelor's degree (preferred). 3 - 5 years of banking, wealth management or other relevant equivalent experience. Experience working with affluent and high net worth clients. Required Licenses: SIE, Series 6 (or 7), and Series 63 (or 66) licenses are required at time of hire. Life, Health, and Accident Insurance licenses can be obtained within a specified timeline after hire. Demonstrated success in a client-centric, initiative-taking sales environment. Experience establishing and maintaining relationships with clients and internal partners. Knowledge of industry regulatory requirements to ensure a sound control environment. Excellent written and verbal communication skills. Compensation Salary and opportunity to earn Incentive compensation. Salary is commensurate with experience. Hours & Work Schedule Hours per Week: 40 Work Schedule: M-F; potential Saturday hours #LI-JH1 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all. The Role As we continue to grow as QuidelOrtho, we are seeking an Account Manager, Clinical Laboratory/Transfusion Medicine in Pennsylvania. The Account Manager, CL/TM is a front-line, customer-facing, quota-carrying role responsible for driving sales and growth of QuidelOrtho's Clinical Laboratory (CL) and Transfusion Medicine (TM) product lines. This role manages a geographic territory or a portfolio of named accounts, serving as the primary point of contact for customers. Key responsibilities include achieving instrument sales targets, growing assay and reagent utilization, and ensuring customer retention. The role requires a consultative, value-driven sales approach, supported by collaboration with cross-functional teams to deliver tailored solutions that meet customer needs. Success in this position is measured by the ability to meet territory revenue and profitability goals while delivering a best-in-class customer experience.This is a field based position supporting and located in Pennsylvania. The Responsibilities Drives sales with current customers for all CL and TM products, instrumentation, and services offerings within an assigned territory or list of named accounts. Meets equipment revenue targets. Grows menu for CL and TM by setting up personal credibility, illustrating QuidelOrtho value propositions, demonstrating product capabilities, and successfully managing highest probability opportunities to close. Maximizes customer retention rates by ensuring customer satisfaction, executing customer touchpoint/call plan, territory management and is the single point of contact for all problem resolutions, and anticipates and defends against competitive threats. Develops and executes strategic territory and account plans to prioritize, retain, and expand current CL and TM accounts. Partner with fellow QuidelOrtho sales partners to drive customer instrument and assay retention opportunities. Develops and executes customer touchpoint/call plans based on customer's buying cycle; manages opportunities both within and outside of buying/sales cycle; leverages strategic selling framework to close sales opportunities. Partners and collaborates with other within our sales organization to retain and expand menu as well understand and execute IDN strategy. Provides prompt and accurate sales forecasts, activity, account updates, and reports via CRM system; Effectively manage sales pipeline from lead acquisition to contract signing by focusing and advancing customers through the sales process. Represents QuidelOrtho at trade shows and professional meetings. Meets or exceeds established touchpoints per week. Perform other work-related duties as assigned. The Individual Candidates should be aware that the Company currently requires customer-facing workers to meet Customer Credentialing requirements which may include but are not limited to, up to date immunizations. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law. Required: Education: Bachelor's Degree Experience: Minimum of 3 years of sales experience in the Healthcare industry required with knowledge of B2B sales and/or capital equipment. Sales and/or technical experience in the medical device/life science/diagnostic market required. Strong strategic marketing, consultation and data analysis skills are essential for building customer retention and managing financial performance. Strong strategic thinking skills and with the ability to translate strategies into executable tactical action plans. Ability to deliver results while working in a highly independent and fast-paced team environment. Commercial & Business acumen. Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement. Entry-level people management and people development skills. Manages complex sales cycle internally and externally. Ability to analyze financial data and generate logical strategies and plans based on analysis. Proficiency in MS Office (i.e., Outlook, Word, Excel, PowerPoint). Strong presentation and negotiation skills. Proficiency in selling with digital assets. Solid communication skills - written and verbal. Ability to uphold and support individual and company values. High degree of ethics and professionalism while interacting with customers, vendors, and co- workers. Ability to handle confidential information is required. Ability to work under general supervision following established procedures required. Travel: Up to 70% domestic overnight travel. This position is not currently eligible for visa sponsorship. Preferred: 5 years of sales experience in the Healthcare industry required with knowledge of B2B sales and/or capital equipment. Experience with hospital or physician office sales, medical devices, distributor sales, and/or national accounts is preferred. QuidelOrtho employees: Graduate of Sales Development Training Program would be eligible for an Associate Account Manager, FAS with 3+ years' experience and a proven track record of success of performance (NPS score, TOR, activity, menu expansion, etc.) in account management, customer retention, and consultative business skills may be considered. Key Working Relationships Customers: Serve as main point of contact for existing CL/TM customers. Field Sales: Partners with Strategic Account Executives on IDN-related opportunities and government sales managers on government opportunities. Collaborates with automation specialists to identify and sell automation solutions. Coordinates account coverage and strategy with cross functional account managers and drives lead and introductions to business development teams. Brings in appropriate overlay roles as needed. Field Service: Partners with Field service team to ensure customer satisfaction and facilitate a positive customer experience. Project Management: Serves as customer liaison on project implementation and coordinates with internal resources to ensure a high level of customer experience with QuidelOrtho solutions. Technical Specialists: Works Technical Specialist colleagues to ensure customer has sufficient technical support, coordinate implementations and collaborate on menu expansion as needed. Distribution Partners: Works with Channel team to support customer buying through distributors. Marketing & Commercial Enablement: Partners to deliver on marketing initiatives and with data analytics team to manage performance metrics. QuidelOrtho Management: Interacts with Sales Leadership, Specialty Sales, Strategic Markets and Distribution to maximize the achievement of corporate goals and collaborate with other areas of the organization as needed (e.g., Finance, HR, IT, Customer Service, etc.). The Work Environment Typical outside sales environment. Must have the discipline, organizational skills and self-motivation to work autonomously in a home office environment. The Physical Demands Must be physically able to travel up to 70%. Must maintain a valid driver's license and must own and maintain an automobile suitable for travel to customer sites, airport, etc. Travel includes airplane, train, automobile, and overnights. On a typical workday, 80% of time meeting with people and customers, 20% of the time on computer, doing paperwork, or on the phone. Must be able to lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job you are regularly required to use hands and fingers to handle or feel and talk or hear. Frequently required to stand, walk, and sit. Occasionally required to reach, climb, or balance. Salary Transparency The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. The salary range for this position is $80,000 to $100,000 and is eligible for incentive compensation. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate. Equal Opportunity QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at . #LI-AC1 #LI-Remote

All s should begin with an introduction to your company and your employer brand. Open with a strong, attention-grabbing summary of your company. Tell candidates what makes your company unique. Include details about your organization's culture to sum up why a candidate would love to work for you. Job Summary The job summary should give candidates a general idea of expectations for the position and a high level summary of the role. Be sure to provide an exact job location so candidates know where the position will be located. Responsibilities and Duties Highlight the responsibilities. Make sure your list of responsibilities is brief but comprehensive. Also emphasize the duties that may be unique to your organization. Outline the day-to-day activities of the position. This will help candidates understand the work environment and activities that they will be exposed to on a daily basis. This level of detail will help the candidate determine if the role and company are the right fit, helping you attract the best candidates for your position. Specify how this position fits into your organization. Indicate to whom the role reports and the function of this position within your organization. This helps candidates see the bigger picture and understand how they can impact the business. Qualifications and Skills Add a list of hard and soft skills. The job description should specify education, previous job experience, certifications, and technical skills required for the role. You may also include soft skills, like communication and problem solving. Keep your list concise. While you may be tempted to list out every requirement you envision for your ideal hire, including too many qualifications and skills could dissuade potential candidates. Benefits and Perks List the benefits (non-wage compensation) that you offer. These include health care, paid time off, retirement savings plans, parental leave, tuition reimbursement, and professional development. Include any “above and beyond” offerings that make your company stand out. This can be anything from casual dress code, in-office gaming systems, free snacks, company paid meals, corporate discounts, free parking, and even gym memberships.

Do you have experience with operational customer support and implementing or supporting software solutions? Do you thrive in a collaborative setting where your ideas and creativity are valued? About the Role The Customer Success Manager I (CSM) is the primary post-sales contact for assigned customers and plays a key role in ensuring satisfaction, retention, and growth across Elsevier's Clinical Solutions portfolio. As a trusted partner, the CSM leads post-implementation engagement and supports customers in achieving strategic outcomes and long-term value. This role blends healthcare expertise, SaaS acumen, and customer relationship management to support customer success throughout their journey. CSMs collaborate across internal teams to address needs, deliver value, and guide the customer experience from adoption through renewal. About the Team The Customer Performance Team is part of Elsevier's Clinical Solutions Customer Success organization. We work closely with healthcare organizations to help them maximize the value of our products. Our team focuses on providing expert guidance, tailored support, and a seamless experience to empower customers, drive adoption, and strengthen long-term relationships. Responsibilities Build and maintain strong, trusted relationships with customers to support their long-term success Function as a key post-sales contact, supporting customers through onboarding, adoption, and early growth Collaborate with cross-functional teams to ensure customer needs are communicated and addressed Reinforce product value by aligning solutions with customer goals and sharing relevant outcomes Support account growth by surfacing potential opportunities and contributing to renewal planning Share customer perspectives internally to help inform product and content enhancements Monitor account activity, flag risks or needs, and assist with proactive engagement strategies Participate in customer and internal leadership discussions as appropriate Contribute to team knowledge-sharing, onboarding efforts, and process improvement initiatives Qualifications Background in Nursing, Health Administration, Informatics, or a related field preferred Have 1-3 years of experience in a SaaS or healthcare-related environment (preferred) Possess basic understanding of subscription-based business models and the customer lifecycle Have experience with customer engagement, adoption strategies, and relationship management Be proficient in use of CRM systems, Microsoft Office Suite, and other customer-facing tools Demonstrate knowledge of digital health solutions or similar enterprise technologies; publishing experience a plus Be skilled in interpreting data to identify trends and support customer success strategies Have excellent in-person facilitation, presentation, and influencing skills Fluency in English required, Arabic, Spanish, or Portuguese a plus Have excellent organizational skills and effective problem solving abilities Willing to travel to client sites as needed U.S. National Base Pay Range: $59,200 - $98,600. Geographic differentials may apply in some locations to better reflect local market rates. If performed in New Jersey, the base pay range is $66,836 - $106,764.If performed in Ohio, the base pay range is $56,200 - $93,700. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

About the role ThoroughCare is investing in scaling our growth team to support the continued expansion of our clients; and is looking for a Client Experience Manager who possesses a highly professional profile within healthcare, specifically within the care management, care coordination, and care navigation market landscape. The Client Experience Manager is a consultative, revenue-generating role responsible for the commercial health of our existing partnerships. You will act as a strategic advisor, responsible for identifying, advancing, and closing expansion opportunities within an existing book of business and ensure long-term contract retention. The Client Experience Manager is expected to be an active leader, with a passion for problem solving. You will lead program implementations, allocate team resources, facilitate ongoing client business goals and strategy discussions, identify upsell opportunities, and establish post-implementation plans to help clients meet/exceed their company objectives. This role will serve as a critical partner with our product management team to ensure the ThoroughCare product roadmap consists of customer-needed capabilities that are timely, compliant and market relevant. ThoroughCare's Client Experience Manager will have the opportunity to use their experience and skills in an environment that fosters continuous learning and growth and highly collaborative team atmosphere; this includes having the chance to learn from the executive team and the potential for future roles in leadership with a rapidly changing and growing healthcare software company. What you'll do Execute Strategic Business Reviews to identify needs and pain points that would benefit from expanded services. Navigate a book of business to identify and build relationships with departmental buyers and clinical influencers within existing accounts. Own existing customer growth within an assigned portfolio through consultative inside sales, including identifying upsell opportunities, developing business cases, and partnering with Sales to close expansion revenue. Develop and implement a comprehensive growth plan for each client, ensuring ThoroughCare is positioned as a long-term strategic partner. In addition to ensuring a 95% retention rate, the associate will ensure revenue expansion as defined in our Annual Operating Plan. within an existing client base. Qualifications Bachelor's degree required 5+ years of experience in healthcare Clinical experience is preferred, but this role is not a clinical care delivery position. Preferred experience with Chronic Care Management, Remote Patient Monitoring, Care Management, and/or Value Based Care Demonstrated experience establishing best-in-class products for supporting the patient care continuum Demonstrated ability to advocate for expanded solutions that drive measurable improvements in patient outcomes and practice efficiency Proven track record of securing qualified opportunities within an existing customer base Ability to translate technical product features into ROI-driven business cases for healthcare executives Proven experience successfully working in an organization experiencing the changes that is inherent at a fast-growing and constantly evolving company Demonstrated ability to foster relationships while managing, influencing, and achieving alignment with clients Strong written and verbal communication skills, with a track record of presenting clinical and business value to senior management This position is full-time and available immediately. Benefits include health insurance, paid vacation, 401k, and career advancement opportunities. This is an excellent opportunity to build your career with a growing healthcare software company. Candidates may be asked to take a skills test to further determine qualifications for the role. All candidates are subject to a background check and must be authorized to work in the United States. Please note that ThoroughCare is an Equal Opportunity Employer. We celebrate diversity and are fully committed to maintaining an inclusive environment for all employees that is free of discrimination and harassment.

Who are we? Polyconcept North America (PCNA) is the industry's biggest and most diverse offering of promotional products and decoration services. At PCNA, we don't just create products - we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions. What we offer you Full healthcare and benefits! The health and wellness of our employees is important to us, that's why we offer benefits including medical, vision, dental, short-term disability, and more! Flexible scheduling 401k Matching Generous Paid Time Off and Holidays PCNA Cares Share Fund - donating to teammates in times of need Why you will make it your career We invest heavily in modernization, operating more efficiently with cutting edge digital technology We value our employee's contributions in a collaborative and inclusive work environment Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger Our Values Delight Customers: Treat our customers the way you'd like to be treated. Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative Think Team: Work together to get the job done. Be inclusive and collaborative. Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen. Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other's input. Our Businesses Leed's is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products,​ offerin​g deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories: Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high-quality drinkware categories. Spoke's print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs! The Position The Art Manager is a highly skilled leader responsible for overseeing all Art Department functions across PCNA, including both onshore and offshore teams. This role drives operational excellence, leads art-related process innovation, and advances the organization's art services to meet evolving customer and business needs. The ideal candidate combines strong management experience with technical expertise, including Adobe Illustrator scripting and automation, to transform workflows and implement a forward-looking roadmap that integrates process efficiency, capability building, and AI-powered solutions. Key Responsibilities: Supports PCNA culture and mission to be an employer of choice and is responsible for maintaining consistent service performance and quality with assigned work groups. Oversees a domestic and offshore team, including supervisor-level leaders Manages associated offshore processes to make sure productivity and quality metrics are being met consistently and in line with PCNA service expectations. Lead all art teams across multiple business units, fostering collaboration, accountability, and innovation. Define and execute a strategic roadmap for art operations, focusing on scalability, automation, and service enhancements. Partner with cross-functional leaders in Operations, IT, Engineering, and Production to align art services with customer expectations and business goals. Oversee offshore vendor relationships, including quality standards, training, performance metrics, and cost management. Identify and champion opportunities for future enhancements, introducing innovation into workflows to support business growth and customer satisfaction. Creates strategic team initiatives, tools and strategies to achieve service excellence measured by key KPIs such as NPS and CSAT. Create and implement training programs, scorecards, and feedback mechanisms to ensure performance benchmarks and quality assurance goals are met. Provides implementation support that may require training delivery, process documentation updates, and/or process flow creation Manages personnel, including time card sign-off, evaluations, interviewing and hiring, discipline and terminations, as well as ongoing performance tracking and coaching. Continually analyzes art processes and structures to identify areas for future improvement. Maintain detailed knowledge of the daily mechanics of all Customer-Facing areas. Drive process improvement by analyzing data trends, service systems, and structures, identifying opportunities for innovation and operational efficiency. Communicates effectively, with an ability to cascade messaging in a clear, concise and timely manner, garnering stakeholder alignment and engagement throughout the process Familiarity with change management principles and ability to facilitate adoption through all projects and activities Sets clear objectives with project tools, develops plans, and validates metrics to determine optimal action plans to achieve business targets. Closely monitor new hire performance once released from the training program and provide appropriate performance feedback. Collaborates with cross-functional departments and colleagues to identify root causes of Returns, Credits, and Markdowns (RCMs) and implement preventative measures, minimizing future occurrences and enhancing overall customer satisfaction. Builds and maintains successful working relationships with other areas of Customer Operations as well as with cross-functional departments to ensure successful order deployment, product delivery and customer satisfaction. Lead projects focused on art optimization to enhance the customer experience and streamline production processes. Partner with cross-functional teams to evaluate workflows, eliminate inefficiencies, and implement improvements that ensure consistent quality and faster turnaround.Prepares and conducts staff meetings on a weekly and monthly basis Supports staff engagement activities and promotes a fun but effective work environment. Participates in determining department budgeting and cost management process Manages and supports all HR related needs associated with direct reports Skills and Knowledge: Seasoned operations manager that possesses a strong working knowledge of service operations and demonstrated experience in customer service, performance standards/quality of customer service delivery and financial analysis/forecasting Ability to communicate clearly, concisely, and professionally to gain results and produce the most effective outcomes Ability to handle multiple projects and deadlines in a fast-paced, ever-changing work environment Exceptional indirect coaching and mentoring skills; ability to influence cross-functionally and within the department without direct authority Proven leadership skills Creative problem-solving skills Demonstrated process-oriented acumen with excellent organizational skills Ability to influence a diverse workforce and continuously promote employee engagement Ability to manage and influence effectively in and across a remote workforce Minimum Qualifications: Degree in Graphic Arts, Design, Business, or related field, or equivalent work experience. Minimum 5 years of experience in graphic arts, with at least 3 years managing or supervising teams in a fast-paced service environment. Proven expertise with Adobe Illustrator; scripting for automation strongly preferred. Experience with additional Adobe Creative Suite tools (Photoshop, InDesign, Acrobat Pro, Bridge). Familiarity with AI applications in creative workflows is a strong plus. Demonstrated success in process reengineering, workflow automation, and operational transformation. Strong project management and organizational skills, with experience leading cross-functional initiatives. Excellent communication and leadership skills, with the ability to inspire and manage distributed teams. Residency Requirements: Must be located in one of the following states: California, Colorado, Florida, Georgia, Illinois, Kentucky, Massachusetts, Michigan, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, or Utah. Travel Requirements: Must be available to travel to support satellite locations Must be available to travel internationally to offshore vendor locations up to a minimum of 2 times per year PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws. Fraud Disclaimer: PCNA is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from PCNA will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified PCNA email address ending in @pcna(.)com. We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity.

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. The Client Manager will be responsible for providing quality client management of client relationships by anticipating client needs and questions, performing research to ensure the client's employee benefits program supports their financial and organizational goals, and providing renewal management with oversight, guidance, and input from other senior members of the team. This also includes growth on the current book of business, an understanding of the client's business, and a minimum of 95% retention and client satisfaction rating. Essential Functions Quality, Client Service & Expertise Proficiently manage the client service cycle, monitor time frames and meet renewal deadlines. With oversight, guidance and input from the CE/Producer: Participate in annual meeting planning by completing pertinent portions of the report and conducting research. Retain and develop accounts by: Preparing and writing proposals, and providing quote comparisons. Performing program benchmarking/demographic analysis, analysis of claims utilization data, financial underwriting review, and cost projection reporting. Providing additional resources for the client as needed. Market renewal and new lines of coverage including: Creating coverage specifications. Analyzing quotes received from carriers. Negotiating with carriers. Creating and presenting the coverage analysis. Review policy coverage and identify cross-selling and additional revenue opportunities. Develop a thorough understanding of client business, their policies, practices and industries. Understand and guide clients through the initial objective setting process. Analyze data to draw conclusions and recommend findings to client. Respond to client needs and questions, making sound recommendations on a day-to-day basis. Produce high quality work and remain informed on technical and professional standards by attending company-sponsored and industry educational activities, to include webinars/seminars and conferences. Ensure legislative, regulatory and technical developments are appropriately communicated to clients. Service clients in accordance with PAR E&O professional service standards by complying with all E&O Plus, legal and regulatory requirements. Achieve a minimum rating of 90% from E&O Plus audits on all accounts. Functional understanding of EPIC and update accordingly. Ensures adequate time for peer review of all client work including calculations, reports and presentations for accuracy prior to client delivery. People Management and Relationship Skills Even though this position does not manage people, the Client Manager must be able to perform the following: Delegate appropriately and provide development opportunities for co-workers. Display professional, social and teamwork skills Work well within a team and possess a positive attitude Manage and meet expectations of co-workers and clients. Possess good oral and written communication skills both internally and externally. Productivity Participate in internal and external networking activities. Manage projects to meet deliverable deadlines and meet expectations. Remain up-to-date and current on all tasks. Possess awareness of firm's service capabilities to generate ideas and solutions for clients and cross selling opportunities. Minimum Education/Abilities/Skills Bachelor's Degree in Business, Risk Management, Analytics or other related field is preferred; high school diploma or GED, in concert with industry experience, in lieu of an associate's or bachelor's degree is necessary. 3 - 5 years' employee benefits experience handling medium accounts at a high level of responsibility. Exhibits executive presence, and has strong rapport-building/interpersonal skills for positive interaction with customers and co-workers. Exercises sound judgment and exhibits a strong critical thought process to make good decisions, despite time constraints. Able to work collaboratively with internal and external stakeholders, be a team player and exhibit a positive attitude. Possesses strong oral and written communication skills; communicates effectively with clients and insurance companies. Possesses excellent organizational skills and strong financial analysis acumen. Excellent working knowledge of EPIC agency management system and of underwriting requirements of carriers as well as policy provisions and policy changes. Exhibits solid time management skills; able to work under pressure and meet deadlines and deliverables, and is highly responsive to internal and external stakeholders' needs and requests. Demonstrates agility and is able to multi-task, as well as pivot to changing priorities, as circumstances warrant. Contribute to team efficiency by sharing knowledge and best practices. Proficient with Microsoft Office Products, including Excel and PowerPoint, are required. This position requires a high energy level and the ability to handle stress-related situations on a daily basis. Other Qualifications Certificates, Licenses, Registrations Required to Perform the Essential Job Functions Possess appropriate, jurisdictional licenses - Life and Health Who is Oswald? Oswald is a 129-year-old company that creates a world of protection around the lives and businesses of our clients. We are an independent, employee-owned company. So, essentially, you own your own success in a personally and financially rewarding opportunity. Inclusivity is a priority. We foster an environment of collaboration and belonging where our Employee-Owners thrive on their unique path. Our diverse talent reflects the communities and clients we serve, while driving unmatched risk and insurance innovations. Our people-first culture and client service excellence have built our reputation of integrity, resourcefulness, and a relentless care for our clients and employees. Don't believe us? Ask your friends, colleagues, and mentors about Oswald. There's a reason Oswald has been named a Top Workplace for nine consecutive years. What you'll get... At Oswald, you will have the opportunity to build a long-term career with unlimited growth potential. Aim high, work hard and we'll help you achieve your goals. At Oswald, you will experience our caring work environment. We care about our Employee-Owners, we care about our customers, and we care about the world around us. Our caring personality comes to life in the form of volunteering in the community. We even give employees paid time off to volunteer with an organization of their choice. At Oswald, you will achieve a work-life balance. We care about your physical and emotional well-being, so work-life balance is encouraged and practiced. We understand you have a life outside of work, and we want you to live it. At Oswald, you will have access to a world-class Total Rewards package. We truly value our people, which shows in our compensation, benefits, and perks. In addition to competitive pay, we have designed a performance-based annual incentive program. All employees are eligible to earn a bonus by meeting performance objectives. Comprehensive medical, dental and vision plans and numerous supplemental benefit offerings. Paid time off annually and a sabbatical at every 10-year service anniversary. Ownership in the company in the form of company stock (discretionary profit-sharing and 401(k) match contribution) Assistance with parking expenses, discount programs for area services/experiences, and financial support for professional development and licensure/designations Access to specialized leadership development programming designed to take your career to the next level. And so much more! To learn more about Oswald, our culture and everything we have to offer, visit us on LinkedIn. Oswald, a Unison Risk Advisors company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic.

As the Customer Support Manager on the Industrial team, you are a liaison between the customer and the clients in the Industrial space. The CSM is responsible for maintaining the relationship between the customer and Client by understanding, implementing, and communicating the needs of the customer to the client's management. - Meet/Communicate with Customer on a daily basis to understand their needs. - Communicate with Operations Manager and Corporate Account Rep to discuss needs and ways to implement. - Provide market intelligence/competition/trends/status/progress to manager and established information sharing channels. - Follow up to ensure personnel and equipment needs for the job at hand. - Follow up to ensure personnel and equipment is available as needs change for the customer. - Coordinate personnel, fleet, and equipment mobilization. - Continuing relationship with customer as more jobs and needs become available. - Maintain accurate records of all sales and prospecting activities including sales calls, presentation, closed sales, and follow-up activities with supported customer. - Prospecting potential customers/industries and educating them on our services. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - Associates degree - 2-3+ years experience selling ASTs (Above Ground Storage Tanks) - experience in a customer facing sales role with a strong track record of relationship management and account development - Experience selling temporary water treatment/filtration systems, pipeline hydrotesting, pumps, poly pipe and secondary containment, AST (above ground storage tanks) - Has a current book of business with contacts & accounts - Must be a go getter and be a self starter. - Bachelor's Degree - Midstream pipeline experience - Experience in the following industries: utility, municipality, pipeline companies, heavy civil contractors, food and beverage manufactures, solar facilities,

The customer success manager will understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies and feed into the product road map. They'll be involved in all aspects of support, account management, demonstrating the product, educating customers and more. All team members look to customer success for input across all key decisions. Understand customer outcomes by communicating with customers Represent the voice of the customer to provide input into every core product, marketing and sales process Collaborate closely with team members support renewals and expansion opportunities Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support Collaborate with the engineering and development team to set up or configure our software platform as per customers' requirements and troubleshoot technical issues raised by customers Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base Being the main point of contact between the company and a number of named enterprise accounts Experience 2+ years customer success or account management experience in a SaaS or software company. Proven track record of working in a customer facing role Have, or be willing to learn, basic technical skills in html, javascript, css and connecting to APIs to confidently discuss technical terms Qualifications Educated to degree level preferred but not essential Willing to make mistakes fast enough to learn Experience working with, and managing, stakeholders and customers A high level of accuracy and attention to detail is required Excellent communication and interpersonal skills Flexible approach and an ability to operate effectively with uncertainty and change Driven, self-motivated, enthusiastic and with a “can do” attitude Extremely well organized with the ability to handle and digest large amounts of information from a variety of sources. Ability to work well under pressure and meet tight deadlines Additional Information All your information will be kept confidential.

Job DescriptionJ O B D E S C R I P T I O N: The Client Services Manager sources, screens, hires and retains qualified healthcare professionals to meet the office's business needs. The CSM develops relationships with clients, consumers and referral sources to determine open needs, successful placements and identifies additional business opportunities. R E S P O N S I B I L I T I E S: Develop and execute recruitment strategies to attract qualified healthcare professionals. Evaluate candidate skills and match them to client needs. Manage Direct Care Workers during assignments, addressing concerns and providing coaching when necessary. Maintain ongoing communication with Clients and referral sources to identify staffing needs and business opportunities. Ensure compliance with all applicable regulations and company policies. Support revenue cycle management and promote company growth. Powered by JazzHR iQ5juCizG9

Job Summary: Responsible to retain the existing business and grow the assigned group of accounts. In a leadership role, collaborates with client teams in the tactical and strategic delivery of services promised; works closely with internal resources as needed to satisfy the client's needs. A Day in The Life: Serves as the key relationship contact by account at all leaderships levels for the assigned book of business with a total book value from $750K to $2M. Achieves TAS (Total Account Selling) goals in collaboration with Sales/Business Development; meets individual cross-selling and up-selling objectives. Provides support as needed to the assigned Senior Client Executive(s) in the management of their account activity and book of business. Develops, leads and executes account strategy with the client and the assigned team of Oswald professionals; develops an annual service plan with focused goals, which includes stewardship, pre-renewal, policy delivery and open item components. Directs and implements cost effective benefit solutions to minimize risk and ensures the selected strategy is effectively designed, communicated and implemented by the account team; responsible for claims and loss control oversight. Pursues innovative alternatives that may lead to more effective client solutions. Ensures the assigned service team maintains the existing account base while having responsibility to identify the opportunity for up selling and cross selling all Oswald Products/Services across business lines. Collaborates with supervisor to identify, quantify and develop a plan to expand the depth of services provided; works closely with internal departments to formulate and execute a sales strategy. Oversees the new client onboarding process, which includes verifying all services sold, understanding client expectations, and the creation of the short-term and long-term plan to deliver services. Directs support team activities to meet the client's specific needs, which include the creation of the annual service calendar, scheduling meeting times and agenda, and other deliverables to be completed by the established client deadline. Responsible to review and approve all client deliverables which may include pre-renewal projection, market evaluation and pricing summary, annual renewal, open enrollment materials, annual utilization review, compliance notifications, wellness information and any other item deemed necessary; may conduct open enrollment meetings. Ensures all client revenue is collected on a timely basis, which may include consulting fees and carrier commissions. Participates in client meetings and ensures meeting notes clearly outline actions needed and the team members responsible for execution and delivery. Formulates the strategic planning process and collaborates with the assigned client team to execute plan specifics for an integrated and comprehensive health management strategy customized to the client's needs. Initiates the renewal negotiation process with carriers. Trains support staff in the understanding and coordination of key operational activities and processes; develops the skills of team members and their industry knowledge base. Understands the details of Healthcare Reform, HIPAA, COBRA and other legislation, which affects the business unit; guides the client in the execution of the appropriate steps to meet regulatory requirements. Attains further education, coursework and skills development opportunities to obtain professional designations in their field of expertise. Develops leadership capabilities in the planning, execution and delivery of special projects as needed; serves as a change agent where circumstances dictate. Provides effective client stewardship and communication, including uniform reporting and profitability analysis. Maximizes the integrity of account intelligence through timely and accurate updates of key client data in the CRM; this includes the names of business owners, executive staff, board members, center-of-influence relationships, and community/outside board involvement. What You'll Need: · A college degree is an advantage but not a requirement · Life, Health & Accident License required · At least 5 to 10 years of industry knowledge is required, to include experience in medical benefits and ancillary lines of coverage Strong sales aptitude and personal characteristics required. · Strong tactical skillset · General understanding of technical concepts - self-funding, different carriers solutions, etc. · Strong relationship skills · Ability to execute · Self-starter - Ability to work independently with little oversight · Intuitiveness - knowing when to loop in Client Executive and leadership for escalated issues · Ability to oversee CSA's and provide general tactical oversight · Project management skills - ability to work with internal and external partners to deliver results timely. Who You Are: · Significant understanding of self-funding - able to understand and present data, able to view analysts work and carrier renewals and interpret them · Strong technical skills - understands all components of a benefits program · Strong presentation skills - ability to adapt · Sales mindset - ability to identify upsell/cross-sell opportunities · Strategic thinker - able to connect solutions with data · Accountability - overall accountability for anything with a client - wrong, right, indifferent · Strong communication skills - ability to know how and when to communicate · Relationship builder - build relationships with clients, carriers, and internal partners · Strong leadership skills - ability to coordinate all aspects of a project and make sure folks deliver on timelines

As part of the Client Services team at Free Market Health, the Client Services Manager II serves as the primary operational contact for clients after implementation. This role is responsible for delivering exceptional service through project management, strategic communication, and cross-functional coordination. The ideal candidate is a self-starter who thrives in a fast-paced, start-up environment and is passionate about driving operational excellence. This role also provides leadership and guidance to other operational team members, ensuring consistent, high-quality service delivery and client satisfaction. Specifics The specific responsibilities for this role include, but are not limited to: Serve as the day-to-day operational lead for assigned clients, ensuring seamless service delivery and issue resolution. Lead and manage client-related projects, including the development of timelines, project plans, and key milestones. Facilitate regular client update meetings and maintain a detailed task log to track progress, align stakeholders, and escalate issues as needed. Provide oversight and mentorship to operational team members, ensuring adherence to project management best practices. Collaborate with internal departments to gather requirements, allocate resources, and execute deliverables in alignment with client expectations. Manage benefit change requests and system configuration updates. Operate independently while effectively contributing to cross-functional teams. Qualifications 3-5 years of experience in a client-facing role 2-4 years of experience in specialty pharmacy, health plan pharmacy department, or a PBM Track record of managing and delivering strategic initiatives Strong communication,interpersonal, and presentation skills Demonstrated expertise in project management methodologies and tools Effective organizational and prioritization abilities Proficiency in Microsoft Office and web-based tools Strong analytical and problem-solving capabilities . Ability to work cross-functionally with different teams, both internally and externally Demonstrates a level of operational understanding in analytical thinking, process development and improvement, problem solving, communication, and planning that will drive organizational efficiencies and client satisfaction Comfortable navigating ambuguity and shifting priorities in a dynamic environment Benefits & Perks Comprehensive healthcare coverage, including medical, dental, vision Paid holidays and unlimited paid time off 401(k) savings plan with company match Remote and in-office flexibility

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Vice President, Client Service Manager to join our Client Service team. This role is located in Pittsburgh, PA (4 days in office per week). In this role, you'll make an impact in the following ways: Develop and maintain strong client relationships by demonstrating expertise in client operations and reporting, ensuring consistent and high-quality service delivery. Lead a team of client service professionals, fostering a collaborative and empowering work environment that aligns with BNY's principles and supports the strategic pillars. Analyze client feedback and operational data to identify areas for improvement, implementing solutions that enhance client satisfaction and operational efficiency. Ensure compliance with industry regulations and company policies by maintaining up-to-date knowledge and training within the team. To be successful in this role, we're seeking the following: Bachelor's degree in Business, Finance, or a related field preferred. Typically 4-7 years of experience in client service management or a related field, with a track record of leadership and operational excellence. 0-1 years of management experience preferred. Experience in an operational area and/or client services preferred. Strong leadership and team management skills, with the ability to foster a collaborative and client-focused environment. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Join our team and what we'll accomplish together TELUS Health (US) Benefits Administration and Operations brings specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support. Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, allowing organizations to deliver seamless benefits experiences while we handle the intricate technical and administrative complexities. We are a customer-first, collaboration-focused team that thrives on working together to solve complex challenges, putting our clients at the center of everything we do while actively fostering new ideas, new ways of thinking, and new ways of doing things. We embrace efficiency and process improvements through Six Sigma methodologies, always seeking innovation and continuous improvement in how we deliver exceptional service. If you are seeking a fulfilling opportunity to leverage your skills while supporting our mission of providing exceptional client service in benefits administration and you want to be part of a team that values teamwork, innovation, and welcomes fresh perspectives from every team member, this role is perfect for you. Here's the impact you'll make and what we'll accomplish together The Client Service Manager is a professional position that requires the ability to work both independently and as part of a team. This role is responsible for maintaining and enhancing relationships with new and existing Defined Benefits (DB) clients, ensuring client satisfaction through periodic meetings and discussions. The Client Service Manager will collaborate closely with sales, record-keeping and operations associates, and will be required to participate in sales final presentations as needed. This role has overall responsibility for client relationships; record-keeping operations handles the day-to-day administration. This job is an exempt level position. What you'll do * Client Relationship Management * Maintain and enhance relationships with new and existing Defined Benefits (DB) clients * Ensure client satisfaction through periodic meetings and discussions * Collaborate closely with sales, record-keeping, and operations associates * Participate in sales final presentations as needed * Demonstrate proven excellent customer service skills and progressive probing skills * Project Management & Delivery * Participate in business-wide projects to drive successful outcomes * Excel in CSM project delivery by implementing and maintaining robust project management practices, including: * Timely status updates and progress reporting * Documented communications with all stakeholders * Clear milestone tracking and deliverable management * Drive accountability through regular review sessions * Proactively manage risks and maintain comprehensive project documentation * Ensure seamless team collaboration and knowledge transfer through consistent documentation and communication standards You have… * B.A. or B.S. degree required, or equivalent retirement industry work experience * Minimum of three years of relationship management or plan administration experience * Defined Benefit (DB) experience * Project Management experience * Knowledge and understanding of Pension Industry and competitive environment What you bring… * Communication: Strong verbal and written communication skills * Leadership: Strong leadership skills with ability to work independently and as a team player * Organization: Proven prioritization and organizational skills * Quality Focus: Strong commitment to timing and quality standards * Problem-Solving: Ability to identify and facilitate issue resolution * Initiative: Proven ability to take initiative and handle multiple tasks simultaneously * Adaptability: Ability to react to change in a positive and productive manner * Flexibility: Ability to handle other essential tasks as assigned Nice to have * Professional Designations: advanced degrees or retirement designations are a plus * Advanced Leadership Training: Formal leadership development or management certification programs * Industry Network: Established relationships within the US benefits and HR community * Understanding of compliance requirements in benefits administration A bit about us We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Job Description AmeriBest Home Care is dedicated to providing high quality home care services to valued members of our community. The Client Services Manager is a vital contributor to AmeriBest's vision and mission to be the provider and employer of choice providing exceptional home care services in our community, one client, one caregiver, and one visit at a time. Reporting to the Branch Director, it is the Client Services Manager's responsibility to analyze and act upon opportunities to drive growth, retention, and deliver exceptional customer service to our clients and caregivers while ensuring AmeriBest's compliance and quality standards are met. Duties will include troubleshooting and responding to issues in order to retain clients and caregivers, sourcing, recruiting and scheduling caregivers, developing relationships, planning and implementing outreach campaigns to resume services with former clients, and educating various referral sources regarding the services offered by AmeriBest. The success of the Client Services Manager will be measured by growth and retention of clients (i.e. patients) and caregivers while meeting compliance and quality standards. ESSENTIAL RESPONSIBILITIES AND REQUIREMENTS: Responsibilities Drive business growth through staffing caregivers to provide quality home care services Sourcing, recruiting and helping to facilitate the hiring of Direct Care Workers (DCWs) Manage/Oversee coordination of care for AmeriBest Home Care clients Customer service, delivering compassion and problem resolutions Conduct calls with DCWs and Clients to assess current satisfaction Troubleshoot issues and liaison between AmeriBest departments for problem resolution Triage calls with clients and DCWs who depart services Serve as a point of escalation to resolve client and caregiver issues Hold caregivers accountable to service and performance expectations; administering disciplinary action where appropriate Maintain and act upon data (inquiries, admissions, customer satisfaction, discharges and referrals) Maintain effective fiscal management of client caseloads by monitoring metrics and achieving KPI targets Execute strategies to enhance the service experience of clients and caregivers, contributing to improved client and caregiver retention Conduct client visits as needed for admissions, supervisions, or quality assurance Implement and execute outreach campaigns to resume services with former clients Provide analysis, metrics and weekly reporting regarding client and DCW retention Ensure regulatory compliance, HR compliance, and quality standards are maintained Prepare activity reports as requested Attend meetings as requested Perform Client Services Coordinator duties as necessary Lead or Supervise Client Services Coordinators as assigned Perform other duties as assigned Requirements Valid state driver's license Able to travel locally 1 year of experience in customer service, sales, recruiting, marketing and/or public relations 1 year of experience within the Home Care industry Excellent verbal and written communication skills Able to prioritize daily tasks and handle multi-tasking Sense of urgency and adaptability to changing priorities Enjoy working in a multi-cultural environment Entrepreneurial and goal-oriented with a positive, upbeat attitude Able to build and maintain strong relationships with community members, caregivers, families, organizations and Supports Coordinators COMPLIANCE AS REQUIREMENT OF PERFORMANCE: Compliance with AmeriBest policies and procedures is a responsibility of all AmeriBest associates. It is a part of each associate's performance to follow these requirements: All associates are expected to participate in any investigatory activities All associates are expected to report any violation of AmeriBest policies and procedures All associates are expected to conduct themselves in an ethical manner consistent with the AmeriBest mission statement and Standards of Conduct All associates are expected to protect the privacy of protected records and must conduct themselves consistent with all applicable laws and policies regarding privacy protection, including HIPAA and state specific privacy laws COMPETENCIES/SKILLS: Excellent organizational, oral and written communication skills; problem solving abilities Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently Communication - Communicates persuasively; listens and gets clarification Excellent telephone skills and customer services skills Demonstrates empathetic attitude towards the care of the client and their family members Computer proficiency- Ability to navigate basic Microsoft Office suite, EMR systems and applicable internet resources per company policy Experience with HHAeXchange is a plus Able to manage competing demands for time and resources and independently prioritizes work responsibilities Able to function effectively as a member of a team EDUCATION AND/OR EXPERIENCE: Associate's Degree Customer Service: 2 years Experience with Pennsylvania Medical Assistance Program (Medicaid), home care waiver experience is a plus PREFERRED EXPERIENCE: Bachelor's Degree in Business, Marketing, Communications, Healthcare Management or related field One (1) year recent experience in a home care agency or other related healthcare field Previous experience working with consumers, the elderly and their families Prior marketing experience Prior recruiting experience Strong computer proficiency including Microsoft Office and Excel, general accounting software, and knowledge of one or more major web-based home health database software programs PHYSICAL DEMANDS: Regular requirement to sit; use hands to touch, handle or feel Occasional requirement to stand; walk and reach with hands and arms Occasional requirement to lift and/or move up to 30 pounds Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus Driving occasionally in congested areas WORK ENVIRONMENT: Business Office Environment Required travel to client residences and/or other sites to support client care needs Noise level is usually moderate Benefits: Medical Dental Vision 401k PTO

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary The Customer Success Analyst role aims to serve entrepreneurs by providing customer experiences that extend mutually profitable relationships. The Client Manager is responsible for reducing year-over-year attrition within a defined portfolio of Global Payments POS relationships. What will you be doing? * Responsible for client relationship cultivation and retention, inspiring confidence through demonstrated expertise and meeting ongoing client needs * Collaborate with strategic partners to identify at-risk accounts and execute mutually-agreeable strategies to retain/grow relationships * Responsible for achieving set retention metrics ensuring the profitability of accounts within the defined portfolio * Interprets competitor statements/quotes and performs rate analysis. Negotiates directly with clients using consultative conversation to retain account and maximize revenue potential * Responds quickly and effectively to all requests for account review, rate analysis, product information, account terminations, reimbursements, etc. whether from internal or external customers * Stays current on Global Payments POS products, services and important industry changes in order to assign appropriate solutions to client requests * Identifies product offerings for existing clients * Places proactive outreach to newly assigned accounts to establish a relationship * Answers inbound calls from customers and resolves inquiry. * Manages and resolves client complaints, providing excellent service and follow-up * Ensures alignment with sales or service teams to ensure customer satisfaction * Identifies triggers for attrition and can represent the current status of attrition in the defined portfolio to leadership. Recommends solutions to clients, teammates and leadership * Maintains compliance standards for Salesforce records and detailed documentation of client status and interactions * Display a commitment to receive necessary coaching for continuous improvement and team development Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact ******************.

We are seeking a dedicated and hands-on Client Services Manager / Branch Manager to lead and support all aspects of daily operations within a growing Home Health organization. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in ensuring exceptional care and service delivery. Compensation & Benefits: Base salary of $70,000 per year Opportunity to earn up to an additional 30% in commissions Full benefits package with 80% employer-paid coverage 3 weeks of PTO Plus 72 hours of sick pay PTO and after 1 year tuition reimbursement Monday-Friday schedule (no nights or weekends unless occasional support is needed) Key Responsibilities: Oversee day-to-day branch operations to ensure smooth, efficient, and compliant service delivery. Serve as the main point of contact for clients, families, staff, and referral partners. Manage staffing needs, including scheduling, coordinating care, and resolving coverage issues. Monitor patient satisfaction and address concerns promptly and professionally. Ensure compliance with state and federal regulations, agency policies, and quality standards. Support recruitment and onboarding of caregivers and clinical staff as needed. Collaborate closely with clinical leadership to manage caseloads and improve workflow. Track and report key performance metrics such as census growth, retention, and service quality. Foster a positive team culture built on communication, accountability, and exceptional service. Identify opportunities for operational improvements and assist with implementation. Qualifications: Prior experience in home health, healthcare operations, or a related field required. Strong leadership skills with the ability to motivate, support, and mentor staff. Excellent organizational and problem-solving abilities. Exceptional communication and customer service skills. Ability to multitask, prioritize, and remain calm under pressure. Familiarity with state regulations and home health operations preferred. Apply Here or Send Resume to *********************

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. Job Description: Manager, Client Accounting Services, Small Business-Healthcare Are you ready for a new accounting challenge? Do you want to use your experience from public or private accounting in a new way? We're looking for a Manager to join our outsourced client accounting practice. In this role, you will work in a cloud-based environment and serve as an Accounting Manager for multiple clients across the country, working with a team of professionals. This position is responsible for providing our client companies best-in-class service and financial expertise. This position is accountable for the accounting operations of their clients' company, to include the preparation of periodic financial reports, maintenance of an adequate system of controls designed to mitigate risk, enhancing the accuracy and relevancy of reported financial results, and ensuring that reported results comply with the appropriate accounting framework. Additionally, the Manager acts as a business advisor by providing analysis and insights to their clients based on their knowledge of current business trends, industry experience and capabilities of other experts within Baker Tilly. * Oversee and provide exceptional service to clients including accounting and advisory services * Manage production of monthly, quarterly, and financial reports and benchmarking * Provide recommendations for business and process improvements * Work with other managers to ensure workflows are efficient and streamlined in and between offices and in and between audit and tax functions * Coach, train, and mentor staff on client service, tax, and accounting matters * Oversight and management of current client engagement team * Provide leadership by promoting teamwork, developing proper training and mentoring, and managing workflows Qualifications * Bachelor's Degree in Accounting or related field required * CPA and/or MBA preferred * Public Accounting experience a plus * Six (6) plus years of progressively responsible experience in professional accounting functions required, experience in professional services/consulting preferred * Advanced knowledge of accounting principles related to classifying, recording, and summarizing data and making computations to compile financial records * Excellent understanding of Generally Accepted Accounting Principles (GAAP) * Strong understanding of the Healthcare and Senior Living sectors; willing to train the right candidate * Effective communication skills and ability to manage client relationships * Exceptional attention to detail * Experience with industry software systems, including Sage Intacct, QBO, Yardi, Point Click Care and/or Matrix Care; willing to train the right candidate * Personable, professional demeanor with growth potential within the firm * Knowledge of MS Office, including Word, Excel, PowerPoint and Outlook

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017