Customer success manager jobs in Plano, TX

Job Family: SAAS/PAAS/Cloud Consulting Travel Required: Up to 25% Clearance Required: None What You Will Do: As part of our Workday Practice, you'll be part of a new and energized team of advisory professionals who deliver more than just technology From initial assessments to entire transformations, you'll deliver Workday solutions equipping organizations with the information they need to make better business decisions. Be an active participant on assigned projects helping to streamline client process and manage the overall engagement Participate in an innovative, teaming culture for the Workday team to enabled constant innovation, Strong ability to manage the stages of a Workday project. Demonstrate consultative skills. Have a passion for high customer satisfaction levels. What You Will Need: Bachelors degree with MINIMUM of FIVE (5) years of experience using Workday in an EM (engagement management)/business process improvement capacity, preferably as an Engagement Manager from a previous firm; OR a Masters degree with a MINIMUM of THREE (3) years of experience using Workday in an EM (engagement management)/business process improvement capacity, preferably as an Engagement Manager from a previous firm. Years of experience can be substituted for a formal degree, such as NO degree with a MINIMUM of NINE (9) years of experience using Workday in an EM (engagement management)/business process improvement capacity, preferably as an Engagement Manager from a previous firm Experience with an ERP system: Workday, Oracle, SAP, Peoplesoft, etc A proven role in multiple referenceable implementations Experience with the execution of projects within a structured methodology Up to 25% travel with a focus on work from home and/or Guidehouse office, consultants may provide on-site support for key milestones as needed What Would Be Nice To Have: Preference will be given to those who are Workday certified Preference will be given to those with direct EM experience Solid knowledge of Microsoft Office Suite, focused on Microsoft Excel, Microsoft Word and PowerPoint Strong written and oral communication skills (RFP responses, white papers, etc) and presentation skills such as Workday demonstrations and client presentations Current holder of a Workday Engagement Manager Current holder of a Workday Product (HCM, Finance or other) Certification PMP certification Implementations involving deploying within a state or local government is preferred Experience working in complex multi-phase implementations The annual salary range for this position is $118,000.00-$196,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at ************** or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or ************************. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact *************************. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Ecommerce & Amazon Marketplace Manager (US & Canada) 👤 Reporting to: Global Head of Marketplaces Our client is a brand that is synonymous with the sporting world! This brand has been around for well over a century. Still, following a recent PE equity acquisition, they are now entering into a new period of growth that is going to have technology at the forefront. They're looking for a hands-on, data-driven Amazon & Ecommerce Marketplace Manager to own and optimise their Amazon and wider marketplace operations across the US and Canada. This role is perfect for someone who thrives in the detail, enjoys fixing problems fast, and knows how to balance commercial performance with operational excellence. What You'll Do Own day-to-day Amazon and marketplace operations across the US & Canada Manage Seller Central activity including FBA/FBM, pricing, replenishment, and issue resolution Ensure listings are accurate, compliant, optimised, and conversion-ready Partner with supply chain, logistics, and marketing to align stock, demand, and promotions Track and report on key KPIs (sales, availability, OOS %, margins, delivery performance) Support Prime Day, Deals, Coupons, and major promotional events Identify inefficiencies and drive continuous process improvements What they're looking for 3-5 years' experience managing Amazon marketplace operations (FBA & FBM) Deep knowledge of Seller Central, inventory management, and marketplace KPIs Strong analytical skills (Excel / Google Sheets; BI tools a plus) Familiar with Amazon Ad Console, Brand Analytics, and tools like Helium10 or Jungle Scout A proactive, detail-oriented operator who enjoys rolling up their sleeves What Success Looks Like Strong revenue and margin delivery 95% FBA stock availability 98% on-time delivery Clear, actionable weekly reporting In return you'll get a competitive base salary up to ¢160,000 plus bonus, healthcare and 401k. If you're interested please share your CV or reach out **************** for further details.

If you are a CURRENT Carter's employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter's Careers. As a Full Time Sales Manager, you will be the first face of the brand for growing families. You'll congratulate new parents and grandparents, introduce them to our new baby essentials, help prep them for the first day of school, and all the big and little moments on their parenting journey. We're looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educate themselves and their team on product styles, features, and benefits. What we love about Carter's: Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet brands. Carter's is the #1 most-purchased children's clothing brand.* We've become an industry leader by providing quality - from the first Original Bodysuit to the lasting careers we offer our team. We've kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter's career doesn't feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What's not to love? Benefits we love: Schedules that fit your life. Maintaining balance is important to us, which is why your schedule will allow you to focus on all aspects of your life. Benefits and perks that make life better, including health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more! Education “Advance You” Program, which helps you earn a GED or a bachelor's degree tuition-free or learn English as a second language! Paid time off, holidays, and parental leave, as well as adoption assistance, charitable matching gifts, and much more! The opportunity to build skills and grow as an individual. We provide professional and personal development to shape your career. Development programs to help you grow in your current role and beyond. Whether you're looking to join us for a short while or a long-term career, you will grow at Carter's. What You'll Do: Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14 Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits Maintain a genuine customer focus on the sales floor Foster a positive, safe, and inclusive environment for employees and customers Consistently model service standards and omni-channel experience while coaching others to success Lead and execute an assigned business focus area through planning and detailed follow through Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution Utilize customer feedback to identify areas of opportunity to implement actions to drive results Build customer loyalty through Company sponsored programs, including credit Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager Recognize exceptional performance through positive reinforcement and appreciation Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls Qualities we'd love in a candidate: A positive and solutions-oriented mindset Effective and professional verbal and written communication skills The ability to manage multiple tasks at once Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.) A variety of skills and experiences A high school diploma or GED You can: Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling Stand or walk for extended periods of time; climb up and down a ladder Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week Carter's for all: Carter's is an Equal Opportunity and Affirmative Action employer. (Minority/Female/Disability/Veteran). NOTE: This is all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter's may reasonably alter your duties, responsibilities, job title, and location Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

At Limber Health, we're transforming how musculoskeletal care is delivered-bringing together the best of in-clinic treatment and digital support to help patients recover faster, stay engaged, and feel empowered in their health journey. Our platform is designed for therapists and physicians to extend their care beyond the clinic through a seamless, evidence-based digital experience. With the Limber mobile app and remote care team, patients receive guided home exercise therapy, remote monitoring, and educational support from the comfort of home while staying connected to their care team. Backed by clinical research from the world's leading hospital systems and trusted by top provider groups and health plans, Limber is redefining what modern rehab looks like by making high-quality care more accessible, engaging, and effective for everyone. Job Description As a Field Client Success Manager (FCSM), you'll be on the forefront of one of the biggest shifts happening in physical therapy today. This role is designed for a licensed Physical Therapist or Occupational Therapist who is passionate about driving innovation in care delivery to ensure patients receive personalized care at home. You will be working directly with clinicians to adopt Limber's technology and improve patient outcomes through Limber's market-leading Remote Therapeutic Monitoring (RTM) solution. This is a high-impact role that involves extensive travel, with an expected travel commitment of 70-80% of working time. You'll travel to visit physical therapy clinics in person, helping to coach clinicians and staff on best practices for success with Limber's RTM platform and patient navigation solution. The Limber team helped pioneer the RTM CPT codes, enabling a new hybrid care model that combines hands-on in-clinic care with digital services to best meet patients where they are, ultimately providing patients with comprehensive care in-clinic and at-home. Limber's RTM solution has demonstrated exceptional results with increasing home exercise adherence, improving overall patient outcomes while decreasing downstream healthcare costs (eg, avoidable surgeries, injections, and opioid use) Your Direct Impact The Field Customer Success Manager (FCSM) is a critical, hands-on partner to our clinicians and physical therapy practices. You will drive the successful adoption and sustained usage of RTM. In this role, you'll visit clinics that partner with Limber, working one-on-one with clinicians, regional and clinic leadership, and their clinic staff to help them achieve success with adopting RTM into their practices. You'll build deep relationships, identify barriers to adoption, and drive measurable improvements in RTM utilization and patient outcomes. This is your opportunity to drive meaningful change in the PT industry by helping clinicians adapt to a better, more connected way of delivering care and improving patient adherence. Responsibilities Full-time role, traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools Analyze usage metrics and develop strategic action plans to improve performance and engagement Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements Track visit outcomes and progress against client KPIs in a structured and organized way Support new client go-lives and implementation initiatives in the field Requirements Licensed Physical Therapist or Occupational Therapist Travel Requirement: Up to 80% total travel. Plan for the majority of your travel time to be overnight stays. 2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day Self-starter with the ability to work independently while remaining highly accountable Strong problem-solving skills and ability to adapt in real time Highly motivated by performance and commission-based earning structures Comfortable with extensive travel- mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate) An active driver's license in good standing is required Must have reliable access to a major airport for regional travel Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms We are interested in every qualified candidate who is eligible to work in the United States. However, we are currently unable to sponsor visas. Attention: If you receive an email claiming to be from Limber but it is not from Limberhealth.com, please disregard and delete the message immediately. If you have any inquiries about available job opportunities, please visit https ://********************* and contact us directly. #LI-Remote

Elevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations, onboarding, and product evolution. Enhance engineer's journey by delivering Generative AI skills and new ideas to drive adoption and productivity. As a Customer Success Manager in AI for Tech team, you develop and maintain customer relationships that make our product value propositions a reality. Build and maintain strong relationships with our customers and understand their individual needs and activities as a core contributor of the team. You will be instrumental in advancing the engineer's journey by imparting Generative AI skills and new ideas to boost adoption and productivity. Your role will leverage your expertise in proactive collaboration, feedback sessions, and deep product knowledge to cultivate a culture of continuous learning and proficiency. You will build and sustain strong relationships with our engineers, gaining insight into their unique needs and activities, and recommend they achieve success with our Generative AI solutions. Your primary focus will be on driving product adoption, enhancing proficiency, and empowering engineers to effectively utilize AI technologies, thereby maximizing their potential and contributing to the organization's innovation and growth. Job responsibilities Drives product adoption, expansion, and retention activities to maintain a healthy customer base. Conducts regular and proactive account meetings to share best practices, provides use case demonstrations to illustrate key product functionality, communicates future releases, and gathers feedback on the impact the product and its features have on our customers' business needs. Guides customers through the onboarding process and sets up the product according to customer requirements, leveraging a deep understanding of our products and their capabilities, including new features and other enhancements. Tracks key success metrics and provides data and feedback to the Product team to inform new features and priorities. Design and implement training programs that elevate engineers' skills in Generative AI, recommending they achieve proficiency and can effectively apply AI technologies in their work. Develop strategies to promote the adoption of Generative AI solutions, enabling engineers to enhance productivity and achieve their plans of the future. Foster a culture of continuous learning by providing ongoing educational opportunities and resources that keep engineers updated on the latest AI advancements and new ideas. Facilitate collaboration between engineers and cross-functional teams to integrate Generative AI solutions into their workflows, maximizing their potential and contributing to organizational innovation. Conduct regular feedback sessions with engineers to gather insights and refine training content, improving alignment with their unique needs and activities. Establish and maintain strong relationships with engineers, understanding their individual challenges and plans of the future to tailor support and guidance. Leverage deep product knowledge to provide expert guidance and mentorship, helping engineers navigate and succeed with Generative AI solutions. Empower engineers by providing the tools and resources needed to effectively leverage AI technologies, driving their success and growth within the organization. Identify opportunities for innovation and growth through the effective use of Generative AI, contributing to the organization's strategic plans of the future. Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in customer success roles in product or technology Demonstrated ability to influence product adoption and customer retention. Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levels. Proven ability to learn new technologies and teach it to others. 5+ years of experience or equivalent expertise in roles that integrate customer success with a strong foundation in technology and engineering. Comprehensive understanding of Dev Assist tools, technologies, concepts, and practices, enabling effective support and guidance for engineers. Demonstrate ability to drive product adoption and enhance proficiency in Generative AI technologies, ensuring engineers can leverage AI solutions effectively. Excellent communication and interpersonal skills, capable of engaging and influencing stakeholders across various levels. Ability to quickly learn and teach new technologies, ensuring engineers are equipped to utilize AI solutions. Proficiency in journey mapping and process mapping to identify and address areas for improvement in engineer workflows. Strong leadership, project planning, and execution skills to effectively manage learning initiatives and drive results. Ability to deliver clear, concise presentations, training sessions, and workshops that enhance learning and proficiency, good analytical and problem-solving skills, with the ability to make data-driven decisions and prioritize features based on engineer needs and business plans of the future. Preferred qualifications, capabilities, and skills Good analytical and problem-solving skills, with the ability to make data-driven decisions and prioritize features based on engineer needs and business activities. Experience in a business to business (B2B) environment or as a colleague in a customer environment. Specialized knowledge or certification in Generative AI technologies and their application in engineering contexts. Demonstrate ability to work collaboratively across departments, including product, engineering, and support teams, to drive technology initiatives. Good focus on understanding and addressing customer needs, with a demonstration of improving customer satisfaction and engagement. Familiarity with Product Development Life Cycle (PDLC) and Agile development in Software Development Life Cycle (SDLC), along with a solid grasp of DevOps practices, methodologies, and tools.

At Armor, we are committed to making a meaningful difference in securing cyberspace. Our vision is to be the trusted protector and de facto standard that cloud-centric customers entrust with their risk. We strive to continuously evolve to be the best partner of choice, breaking norms and tirelessly innovating to stay ahead of evolving cyber threats and reshaping how we deliver customer outcomes. We are passionate about making a positive impact in the world, and we're looking for a highly skilled and experienced talent to join our dynamic team. Armor has unique offerings to the market so customers can a) understand their risk b) leverage Armor to co-manage their risk or c) completely outsource their risk to Armor. Learn more at: ********************* Summary The Customer Success Manager (CSM) is the strategic owner of customer relationships across Armor's managed services offerings. This role is accountable for ensuring customers achieve desired business outcomes through successful activation, optimization, and usage of Armor's services. The CSM builds deep, trusted relationships across technical and executive stakeholders, aligning Armor's capabilities to customer strategic goals. The CSM utilizes this alignment to drive long-term retention and expansion opportunities, cementing customers as advocates for Armor as a business partner. The CSM acts as a business partner, blending technical understanding with commercial and industry insight to influence customer strategies, mitigate risk, and uncover new opportunities. Operating with high autonomy, the CSM orchestrates cross-functional teams, including SOC analysts, cloud engineers, solution consultants, and professional services, to deliver a unified, high-value customer experience. The CSM is also instrumental in either managing or helping drive execution of programs and projects to enable the evolution and continual improvement of Armor's products and services with a focus on driving customer success. This role operates in a hybrid structure with on-site presence three days a week, specifically Tuesday, Wednesday, and Thursday, based in the Plano, Texas area. Essential Duties and Responsibilities (Additional duties may be assigned as required) Strategic Relationship Management Serve as the point of contact for strategic and enterprise-level customers. Build technical and executive-level relationships and maintain multi-threaded engagement across technical, operational, and business stakeholders. Develop and execute strategic account plans aligned to customer business objectives. Business Understanding & Outcome Alignment Gain deep insight into the customer's industry, market position, compliance landscape, and key business drivers. Map Armor services to specific business outcomes such as growth enablement, operational efficiency, and risk reduction. Facilitate joint success planning with clearly defined metrics and milestones. Lifecycle Ownership Oversee the full customer lifecycle from onboarding and activation through renewal and expansion. Drive continuous optimization by leveraging service insights, industry benchmarks, and proactive recommendations. Drive adoption of new Armor products, services, portals, and processes. Coordinate closely with Armor engineering, support, and SOC teams to address customer needs while also planning and facilitating Armor's routine technology management work including upgrades, migrations, and maintenance activities. Lead or actively support the execution of internal or customer-facing programs and projects that enhance the Customer Success function, ensuring they are delivered on time and aligned with strategic goals. Technical & Service Expertise Maintain deep knowledge of Armor's workflows, SOC processes, threat detection methodologies, and reporting capabilities. Understand Armor Enterprise Cloud architecture, performance metrics, compliance reporting, and security configurations. Correlate security and hosting performance data to provide holistic recommendations. Risk Management & Retention Monitor account health through usage data, performance metrics, and customer feedback. Identify and mitigate churn risks early through proactive engagement. Address escalations promptly, engaging cross-functional resources as needed. Advocacy & Growth Enablement Identify and cultivate customer advocates for case studies, references, and joint marketing initiatives. Spot expansion opportunities across Armor's product and services portfolios and position them as strategic enablers. Support the sales team in renewal and expansion motions with strong business cases. Success Measures Retention rate and reduced churn among strategic accounts. Expansion of Armor's footprint within customer environments. Growth in customer advocacy and public references. Improved customer satisfaction scores and NPS. REQUIRED SKILLS Strategic Partner: Operates as an extension of the customer's leadership team. Business Outcome Focused: Frames Armor's value in terms of ROI, efficiency gains, and risk mitigation. Cross-Functional Leader: Coordinates internal and external resources seamlessly. Analytical & Data-Driven: Leverages metrics to inform recommendations and strategy. Executive Communicator: Adapts messaging for technical teams through to C-suite. Proactive & Growth-Minded: Anticipates needs and identifies new opportunities. Preferred experience: 5+ years of experience in customer success, account management, or related roles within managed services, cloud hosting, or cybersecurity SaaS. Proven track record managing strategic or enterprise-level accounts with measurable retention and growth results. Understanding of cybersecurity concepts, SOC operations, and cloud infrastructure. Demonstrated ability to interpret and present technical data in business terms. Ability to travel to customer sites, anticipated to be no more than 15%. WHY ARMOR Join Armor if you want to be part of a company that is redefining cybersecurity. Here, you will have the opportunity to shape the future, disrupt the status quo, and be a part of a team that celebrates energy, passion, and fresh thinking. We are not looking for someone who simply fills a role - we want talent who will help us write the next chapter of our growth story. Armor Core Values: Commitment to Growth: A growth mindset that encourages continuous learning and improvement with adaptability in the face of challenges. Integrity Always: Sustain trust through transparency + honesty in all actions and interactions regardless of circumstances. Empathy In Action: Active understanding, compassion and support to the needs of others through genuine connection. Immediate Impact: Taking initiative with swift, informed actions to deliver positive outcomes. Follow-Through: Dedication to delivering finished results with attention to quality and detail to achieve the desired outcomes. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. The work environment can be either in an office setting or remotely from anywhere. Equal opportunity employer - it is the policy of the company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other consideration protected by federal, state or local laws.

Curantis Solutions is a healthcare SaaS platform purpose-built for hospice and palliative care organizations. We help providers deliver compliant, compassionate care while simplifying clinical, operational, and financial workflows. As Curantis continues to grow, Customer Success plays a critical role in ensuring customers achieve measurable value, confidence, and long-term partnership with our platform. The Customer Success Manager (CSM) will be Curantis' first dedicated Customer Success hire and will play a foundational role in establishing how Curantis partners with customers post-implementation. This role is both strategic and hands-on, responsible not only for managing customer relationships but also for helping define the Customer Success function, processes, and operating model as the company scales. The CSM owns the post-go-live customer relationship and ensures customers successfully adopt, operate, and realize value from Curantis. This role serves as a trusted advisor to hospice and palliative care leaders while working cross-functionally with Support, Implementation, Product, and Engineering. Essential Functions Customer Relationship & Value Ownership Own the ongoing relationship for a portfolio of hospice and palliative care customers post-go-live Build trusted relationships with executive, clinical, operational, and billing leaders Understand customer goals, regulatory environment, and success criteria Develop and maintain customer success plans aligned to measurable outcomes Adoption, Enablement & Retention Drive adoption of Curantis clinical, operational, and billing workflows Monitor usage, engagement, and performance indicators to identify risks and opportunities Lead regular check-ins, health reviews, and QBRs focused on value realization Coordinate training refreshers and best-practice guidance in partnership with training and support teams Issue & Escalation Management Act as the primary owner of customer escalations and complex issues Coordinate internally with Support, Product, Engineering, and Operations to ensure timely resolution Communicate clearly with customers regarding status, expectations, and outcomes Customer Advocacy & Feedback Gather structured customer feedback and identify recurring themes and pain points Partner with internal teams to ensure customer insights inform priorities and improvements Help customers understand product updates, releases, and workflow changes Ensure customers are prepared for regulatory changes and product enhancements Renewal & Growth Support Support customer retention through demonstrated value and strong relationships Partner with Sales on renewals and expansion opportunities when appropriate Identify opportunities for customers to expand use of Curantis capabilities Continuous Improvement Contribute to Customer Success playbooks, processes, and engagement models Use data and feedback to improve the customer experience and internal workflows Track and present customer health, adoption, and satisfaction metrics Building the Customer Success Function Help define and establish Curantis' Customer Success operating model as the company's first CSM Develop core Customer Success processes, playbooks, and engagement cadences (onboarding transition, check-ins, QBRs, renewals) Partner with leadership to define customer health indicators, success metrics, and retention strategies Identify gaps across implementation, support, product, and training handoffs and help design scalable solutions Contribute to the long-term Customer Success strategy as Curantis grows Work Experience 3+ years of experience in Customer Success, Account Management, or Client Services within a B2B SaaS environment Experience supporting healthcare technology customers strongly preferred Familiarity with hospice and palliative care workflows, billing, or compliance is a strong plus Experience working cross-functionally with product, engineering, and support teams Education Bachelor's degree required Healthcare, business, or technology-related field preferred Skills The ideal candidate will demonstrate strong abilities in: Building and maintaining trusted customer relationships Executive-level communication and presentation Managing complex issues and escalations Organization and prioritization across multiple customers Influencing without authority in cross-functional environments Using data and metrics to assess customer health and outcomes Thinking and acting both strategically and tactically Maintaining a strong customer-centric mindset

Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity. We defend some of the world's largest organizations and critical infrastructure in more than 68 countries and we're just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure. As we expand our product portfolio and global presence, our Customer Success department is hiring a Customer Success Manager to engage and build meaningful relationships with our Critical Accounts driving a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, drive adoption & value realization, address questions, resolve issues and grow into a trusted customer advocate. *Fluency in both English and Spanish is required. For the right candidate, this is a career-defining opportunity to join Nozomi at a crucial moment and have a truly significant impact. The ideal candidate should have a proven track record of exceptional account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills. If this sounds like you, read on. You could be the next "Nozomier"! In this role, you will: Develop and manage customer portfolio. Own and drive the customer lifecycle - protect, nurture and deliver exceptional service to all customers. Drive revenue growth by demonstrating successful achievement of customer guided value measures Minimize customer churn through customer success plans and customer lifecycle management. Resolve customer requests and concerns ensuring improvements to customer experience. Improve customer experience through data and trend analysis, ensuring relevant reporting to influence communication and engagement strategies with the customer and internally. Maintain customer information accuracy to ensure that internal stakeholders always have clean data and customer information. Be a reliable point of contact and brand ambassador for Nozomi and its products. Work across departments ensuring proper customer visibility and outcomes are met. Aid in product design and product development through customer feedback. Assist in creating training courses and educational materials for other members of the department. Evaluate and improve tutorials and other communication infrastructure. To be successful in this opportunity, you will have: Experience in a customer success position supporting a technical product is a plus Fluency in both written and oral English and Spanish languages is required. Demonstrable experience onboarding customers, driving adoption and consistently achieving business outcomes Deep understanding of customers concerns and thoughts regarding the use of products, recommending operational best practices, and the ability to troubleshoot as needed. Strong organizational skills with strong experience creating/maintaining account notes, developing and executing get-well plans and customer success playbooks Proven experience in IT and network security (OT experience is a plus) Technical skills - confidently conduct product demos, training and present technical reports to customers articulating value delivered Previous experience in a TAM or SE role is highly valuable Experience working with brand image and promoting value through customer experience Accountability, personal organization, and ability to multi-task. Self-driven and proactive nature. Excellent communication and interpersonal skills - able to compile and deliver technical reports and executive level presentations Leadership and Competency engaging with CxO to technical staff. Experience analyzing and optimizing processes in the Customer Success department. Patient and active listener. Passion for service. #LI-Hybrid #LI-AF1 Who we are and what we stand for: Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We're always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity. Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful. Our Global Benefits All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as: Health & Wellness Financial Work-Life Balance Unparalleled Flexible Time-Off Need to know information Successful candidates will be subjected to background verification checks. Be cautious of unsolicited messages, fake email addresses, requests for money and unclear job descriptions. Report suspicious activity to authorities. Our open job opportunities and descriptions are posted on Nozomi Networks' career page. If in any doubt please apply for opportunities on our careers website here. If you would like to know more about our Privacy Policy, please click here. Any questions about how we process personal information, or if you would like help exercising your privacy rights please contact us using the email provided within the Privacy Policy.

About Artemis ABA Inc. Artemis ABA Inc. is a technology company revolutionizing the ABA field through our proprietary, AI-powered platform-built on Salesforce-that streamlines clinical workflows, billing, scheduling, and compliance. Designed with ABA professionals in mind, Artemis delivers intuitive, scalable solutions that power smarter care delivery and operational excellence. Position Summary We are seeking a proactive, relationship-focused Customer Success Manager to ensure our clients achieve maximum value from the Artemis platform. This role combines account management, product enablement, and strategic consultation to drive adoption, retention, and growth across our customer base. Key Responsibilities Serve as the primary point of contact for assigned client accounts. Onboard new customers, ensuring a smooth transition from sales to implementation. Develop a deep understanding of customer workflows, goals, and success metrics. Drive platform adoption through training, best practices, and proactive engagement. Conduct regular business reviews (QBRs) to assess platform usage and ROI. Collaborate with the product team to relay client feedback and feature requests. Identify upsell and cross-sell opportunities in partnership with the sales team. Manage client escalations with urgency and professionalism. Maintain accurate records of customer interactions, issues, and success plans in CRM. Requirements Bachelor's degree preferred (Business, Healthcare Management, or related field). 3-6 years of Customer Success, Account Management, or Implementation experience in a SaaS or healthcare technology setting; ABA/RCM domain knowledge is a plus. Strong client relationship management skills with a consultative approach. Excellent communication, presentation, and problem-solving abilities. Proficiency in Salesforce or other CRM platforms. Ability to manage multiple accounts and priorities simultaneously. High level of ownership, initiative, and follow-through. What We Offer Competitive salary Health, dental, and vision insurance, 401k Work with an innovative, fast-growing healthcare technology company.

About UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the RoleAs an Customer Success Manager, Strategic Global Brands, you will serve as the strategic owner of Canary's largest and most complex enterprise hotel groups. You will quarterback across deployments, expansions, and adoption initiatives-ensuring that Canary delivers measurable value and becomes a long-term strategic partner to our enterprise customers. You will collaborate closely with the Enterprise Implementation Manager (responsible for deployment and integrations) and Enterprise Sales (responsible for expansion and new product revenue). Your role is to align these workstreams to customer goals, foster strong executive relationships, and drive long-term account success.Responsibilities Serve as the strategic owner of assigned enterprise accounts, maintaining long-term executive and operational relationships. Quarterback across workstreams, coordinating with the Enterprise Implementation Manager (deployments) and Sales (expansions). Lead strategic account planning: develop success plans tied to brand-level outcomes and property-level adoption. Conduct regular executive business reviews, providing insights, surfacing risks, and identifying opportunities for deeper partnership. Ensure smooth transitions from deployment to adoption by partnering with the Implementation Manager. Monitor product usage and adoption across large portfolios; intervene to mitigate risks and drive outcomes. Partner with Sales to uncover and execute expansion opportunities, ensuring seamless customer experience through the sales cycle. Advocate for customer needs internally by partnering with Product, Engineering, and Support to influence roadmap and resolve escalations. Promote customer advocacy, transforming satisfied brands into champions of Canary. Qualifications BA/BS degree. 5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting-preferably in hospitality technology or SaaS. Proven ability to manage complex, multi-stakeholder enterprise accounts. Strong executive communication skills with the ability to influence C-level stakeholders. Experience in strategic planning and account growth within global or multi-property enterprises. Collaborative mindset, with proven ability to work cross-functionally with technical and commercial counterparts. Strong problem-solving skills and ability to manage competing priorities in fast-paced environments. Project Management Professional (PMP) certification or equivalent experience is a plus. We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

Join Triumph! At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That's why we're looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better. Position Summary: Reporting to the Manager, Customer Success, the Senior Customer Success Manager is responsible for managing a portfolio of strategic client relationships for freight brokers leveraging Triumph's suite of products. The Sr. CSM ensures customers achieve their goals, realize value from our solutions, and maintain a strong, ongoing partnership. This role requires proactive engagement, consultative problem-solving, and a deep understanding of customer needs to drive satisfaction, retention, and growth. This role owns a smaller portfolio of high-value or complex accounts. Leads strategic engagement and success planning with minimal oversight, contributing to retention and growth initiatives. ESSENTIAL DUTIES & RESPONSIBILITIES * Guide new customers through onboarding, ensuring a smooth and successful transition into Triumph's services. * Conduct regular check-ins and review meetings to assess progress, share insights, and reinforce value. * Monitor customer satisfaction and engagement, proactively addressing issues or concerns to maintain high levels of client satisfaction. * Maintain high client satisfaction scores, including Net Promoter Score (NPS) and other feedback mechanisms. * Build strong, lasting relationships with clients by understanding their goals and aligning Triumph's solutions to meet evolving needs. * Drive account retention by consistently delivering value and managing relationships with care and responsiveness. * Monitor and improve account health metrics such as engagement, product adoption, and issue resolution timelines. * Identify opportunities for growth and expansion within existing accounts, including upselling and cross-selling aligned with customer needs. * Collaborate with internal teams to advocate for customer needs and enhance the overall customer experience. * Maintain accurate records of customer interactions, feedback, and progress using CRM tools. * Contribute to Customer Success business development activities, including lead generation, referrals, and strategic outreach in collaboration with sales and marketing teams. * Perform other duties as assigned. EXPERIENCE & EDUCATION The successful candidate will possess strong customer success and relationship management skills. * Bachelor's degree in Business, Communications, or a related field. * 3-5 years of experience in customer success, account management, or a client-facing role, with demonstrated success managing strategic accounts. * Experience using CRM systems (e.g., Salesforce) or similar tools. SKILLS & ABILITIES REQUIRED * Proficient in Microsoft Office suite of products. * Ability to interpret customer data and apply insights to improve account outcomes. * Strong interpersonal and communication skills, with a customer-first mindset. * Demonstrates emotional intelligence, empathy, and ownership in problem-solving. * Skilled in active listening and consultative engagement to uncover customer needs. * Builds trust-based relationships and delivers personalized customer experiences. * Results-oriented with resilience and ability to navigate complex situations. * Ability to manage multiple priorities and work effectively in a collaborative environment. WORK ENVIRONMENT The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Moderate noise (i.e. business office with computers, phone, and printers, light traffic). * Ability to work in a confined area. * Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary. * While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone. * Specific vision abilities are required by this job due to computer work. * Regular, predictable attendance is required. * Frequent travel to client visits is required - up to 50% We offer Medical, Dental, Vision, Paid Time Off, 401k and much more. Go on. Do it. Apply Today!

JobTread SoftwareConstruction Customer Success Manager (Full time/ On Location in Dallas, Texas) JobTread is looking for a friendly and motivated professional to join our growing Customer Success Team as a Customer Success Manager. This role is responsible for managing a portfolio of customer accounts, fostering strong, long-term relationships, and ensuring they maximize the value of JobTread's construction management software. The ideal Customer Success Manager has a deep understanding of the construction industry, demonstrates high technical aptitude, and excels in communication and problem-solving. This position involves proactively engaging with customers to drive adoption, provide strategic guidance, and support them in optimizing their workflows. Through excellent verbal and written communication skills, the role will focus on customer retention, satisfaction, and overall success. This position offers a unique opportunity to join a rapidly growing company in an entrepreneurial, team-based environment. Responsibilities Manage a portfolio of customer accounts Become a JobTread product expert and quickly learn ongoing product updates Conduct online product trainings via Zoom Perform ongoing assessment & outreach to ensure customer success Provide consultative feedback to improve customer workflows Contribute to product knowledge base & video library Record and manage all customer activities in Salesforce Work closely with the Development Team to identify and communicate product issues and development requests Ideal Candidates Bachelors Degree or equivalent experience preferred 1-2+ years of customer success or account management experience at a SaaS or software company preferred Prior work experience or knowledge of the construction industry or construction management software is a MUST Experience with productivity tools like Salesforce, Slack, etc also a plus Ambitious, resourceful, adaptable, entrepreneurial spirit, and creative problem solver Strong attention to detail, positive attitude, and a clear communicator Thrive in a dynamic, collaborative environment with a passion for achieving results You see problems coming and get in front of them; you follow up and get things done Organized, thorough, efficient, and complete tasks appropriately in a timely manner Ability to manage multiple projects simultaneously Great with first impressions and can engage a range of customers from individual business owners to C-level executives and everything in between Can be flexible with after-hours work on occasion for specific customer needs Perks Join a small, growing team as an early team member. Upward career mobility at a high-growth startup. Make an impact and advance your career development. Opportunity to become an innovator and solve real-world problems for construction. Creative and entrepreneurial working environment Work every day with successful, smart, and highly motivated people. Electronic standing/sitting desks with top-of-the-line secondary monitors. Weekly Team Lunch, Happy Hours, and other team events. Casual dress code. Flexible schedule. Benefits Base pay is $80-100k + $15k bonus Dental, health, and vision insurance Paid training Travel reimbursement Vacation and other Paid Time Off About JobTread Software JobTread provides end-to-end construction management software that helps construction businesses manage all of their processes, from pre-construction through to project completion. Our full suite of features includes everything construction businesses need to manage their jobs, team members, documents, photos, customers, vendors, and sub-contractors all in one place. And our budget-first approach creates financial transparency at every stage of a project. Get organized, complete your projects on time, and increase your profits with JobTread. JobTread Software's mission is to leverage technology to create more profitable construction companies. Come be a part of the fun and challenging environment at our headquarters conveniently located in Dallas, TX right off Interstate 635 & Coit Rd.

About Take Command Take Command is a start-up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one-size-fits-all group plan. We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system. Let's be honest-health insurance is usually a confusing, frustrating, and even emotional experience for people. We want to fix that with a new model, great technology, and a superior user experience. We have made a great start, but we need your help to fully realize our long-term vision. About the Customer Success Manager We've spent a lot of time learning about our customers - who they are and what is important to them. Now, as Take Command serves larger employers with more sophisticated needs and dynamic workforces, we are expanding our Customer Success team. The Customer Success Manager (CSM) will serve as the key point person and trusted advisor to our ICHRA clients while creating and implementing complex strategies that make change seamless for our clients. We are looking for someone with a proactive and positive personality with a desire to problem-solve, think strategically, and ensure our clients love Take Command & HRAs! Primary Responsibilities: Act as our client's trusted partner within the industry and product by providing a voice, guidance, and knowledge to achieve business objectives throughout the client journey Manage a book of business aiming to establish a relationship with your clients by driving value and owning retention Develop an understanding of our client's goals and business objectives that align to our solution in order to help them achieve success Work cross functionally and advocate for product improvements with our internal teams Work with CS team members to track key account metrics in order to iterate on strategies that provide our client's a world class experience Act as a change manager for our clients, building trust with their key stakeholders, and implementing strategy that makes complex change seamless for our clients Skills and Qualifications: 2+ years of experience in Customer Success or a client facing role Proactive attitude and a strong ability to organize and plan effectively Process and detail-oriented mindset Proven track record of meeting or exceeding key metrics Excellent written and verbal communication skills able to present at all levels of an organization, including dealing directly with key decision makers or executive level client contacts Experience in Hubspot and proficient in Microsoft Office Suite Compensation: $65,000-$75,000 + 50% bonus + benefits Working at Take Command We're excited to build a team and culture that reflects our values! We offer competitive pay and health benefits to share with this position. A generously funded ICHRA for medical, dental, and vision premiums and medical expenses. You get to use our own product and we think that's so exciting and rare! Unlimited personal vacation in addition to regular company holidays. 401(k): 90-day eligibility for 4% match that vests over 4 years with a one year cliff! We have two beautiful offices in Richardson, Texas (City Line) and Austin, Texas. The kitchen is well-stocked and we've designed the space to have lots of different areas to work--lounge on the couch, stand near your colleague at a kiosk desk or hole up in one of our phone rooms! Paid parental leave for new parents. Flexible on where you work - we hope to see you around the office on average 3 days a week especially when white-boarding or building relationships with your colleagues, but you also have the ability to work from home or wherever you'd like when you need to get focus work done. More About Us We secured our Series B funding in 2023 and are thrilled to be able to expand our team. Despite being a small startup in a land of health insurance giants, we're the recognized industry leader for what we do (health insurance reimbursements) and passionate about bringing it to market because we know we can help fix a broken system and improve our clients' wellbeing and health outcomes. We've been featured in The New York Times , The Wall Street Journal , The Dallas Morning News , and other national healthcare publications and are excited about our growth opportunities. Take Command knows diversity and inclusion among our teammates is integral to our company's success and growth. Our vision is to recruit, develop, and retain the best team from a diverse candidate pool. This has mostly been about us, but we'd love to hear from you--we can't wait to hear your story! *Take Command is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The role of the Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. You will oversee the engagement and outcomes for customers in your portfolio Ensure customers are technically healthy and on the most recent version of our product Leverage existing Success Plays to assist customers, but also assist new Success Plays Work with customers to create new use case/success stories Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses Guide other ServiceNow teams to address customer issues Oversee projects identified by leaders Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Minimum 7 years of related work experience; OR equivalent work experience Creativity with comfort running projects independently Improve complex issues through analysis and resolution Succeed in working collaboratively ServiceNow certifications FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Remote (Hybrid near Draper, UT or Westlake/Dallas, TX) The Senior Strategic Customer Success Manager (CSM) is responsible for owning the customer lifecycle for a portfolio of strategic accounts from onboarding and implementation through adoption, renewal, and growth. This role requires building strong, trusted relationships, ensuring measurable business outcomes, and acting as a customer advocate. The CSM will collaborate closely with Sales and other internal teams to design and execute customer success plans that drive long-term value and retention. Responsibilities Serve as the primary point of contact for strategic accounts, overseeing onboarding, adoption, renewal, and expansion. Anticipate customer needs and proactively address challenges to ensure seamless account health and retention. Successfully onboard customers by guiding deployment, adoption, and full utilization of services. Monitor customer experience using internal tools and metrics, taking timely action to improve satisfaction and value realization. Act as a trusted advisor, building strong executive-level relationships and helping customers define and achieve success. Collaborate with Account Executives, Account Managers, and cross-functional partners to align customer success efforts with growth strategies. Facilitate business reviews, trainings, webinars, and other key engagements to drive customer adoption and outcomes. Respond directly to technical inquiries when possible, or coordinate with internal experts to resolve customer issues. Prepare and deliver compelling presentations tailored to customer needs and goals. Travel up to 50% as required to support customer engagements. Required Qualifications Bachelors degree in Sales or equivalent professional experience. 35 years of progressive experience in customer success, sales, consulting, or technical enablement. Strong background working with Gainsight and Salesforce. Experience implementing new processes within customer success functions. Proven ability to build executive-level relationships and drive adoption within enterprise accounts. Understanding of SaaS environments, including license management, onboarding, training, and success measurement. Excellent communication, customer service, and presentation skills. Experience in workforce development, skills-based learning, or EdTech. Organized, self-motivated, and capable of thriving in a fast-paced, entrepreneurial environment. Nice to Have Technical aptitude with development and IT solutions. Experience facilitating executive business reviews and strategy sessions. Prior success navigating complex enterprise customer relationships. Work Model Remote role with hybrid expectations for applicants located within 45 miles of Draper, UT, or Westlake/Dallas, TX offices (on-site Tuesday - Thursday; remote flexibility Monday & Friday). Why You'll Love Working Here Mission-driven culture focused on innovation and lifelong learning. Blended remote and hybrid workplace flexibility. Strong commitment to diversity, belonging, and team member growth. Comprehensive benefits including competitive compensation, medical coverage, unlimited PTO, Summer Fridays, wellness reimbursements, professional development funds, and more.

Hi, welcome to the opening paragraphs which are defined in Settings -> Job Site. We'll show this in a moment. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer's success. Don't be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying. The Skill set 3+ years of customer relationship or account management experience working in software as a service (SaaS) Solutions and results-oriented mindset Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities Highly organized with strong project management and time management skills Hands-on experience with product training to external customers Proven experience delivering value-based communications Strong ability to facilitate meetings with customers and users of various levels of seniority Empathy for customers Experience with opportunity identification for account expansion and revenue growth Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customers Lever builds modern recruiting software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps. We participated in Y Combinator in summer 2012, and since then have raised $73 million. As the applicant tracking system of choice for Netflix, Eventbrite, ClearSlide, change.org, and thousands more leading companies, Lever means you hire the best by hiring together. Lever is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don't hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Learn more about our team culture and commitment to diversity and inclusion.

Join Triumph! At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That's why we're looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better. Position Summary: Reporting to the Manager, Customer Success, the Associate Customer Success Manager supports the Customer Success team in delivering a high-quality experience to Triumph's clients. This entry-level role is designed for early-career professionals who are eager to learn, grow, and contribute to customer satisfaction, retention, and engagement. The Associate CSM will assist with onboarding, relationship management, and internal coordination, while developing the skills needed to manage accounts independently over time. This role supports a small portfolio of low-complexity accounts or assists across multiple accounts under close guidance. Focuses on foundational skills and learning Triumph's customer success practices. We welcome upcoming December or May graduates who meet the degree requirements and are eager to begin their careers in Customer Success. ESSENTIAL DUTIES & RESPONSIBILITIES * In partnership with other Customer Success Managers, assist in onboarding new customers, ensuring a smooth and welcoming transition into Triumph's services. * Support Customer Success Managers in conducting client check-ins, gathering feedback, and reinforcing value. * Monitor customer engagement and satisfaction metrics, flagging potential issues for escalation. * Help maintain accurate records of customer interactions, feedback, and progress using CRM tools. * Participate in internal meetings and collaborate with cross-functional teams to support customer needs. * Contribute to account health tracking by reviewing usage data and identifying trends. * Assist in preparing materials for Quarterly Business Reviews (QBRs) and other client-facing engagements. * Shadow senior team members to learn best practices in relationship management and consultative support. * Respond to customer inquiries with professionalism and empathy, escalating complex issues as needed. * Continuously learn Triumph's products, services, and customer success methodologies. * Perform other duties as assigned. EXPERIENCE & EDUCATION The successful candidate will possess strong customer success and relationship management skills. * Bachelor's degree in Business, Communications, Marketing, or a related field. * Internship or project experience in customer service, account management, or client-facing roles preferred. * 0 - 1 years' of experience in customer service, account management, or client-facing roles preferred. SKILLS & ABILITIES REQUIRED * Strong written and verbal communication skills. * Demonstrated interest in customer success, relationship management, or SaaS/tech services. * Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. * Proficient in Microsoft Office suite; familiarity with CRM tools (e.g., Salesforce) is a plus. * Eagerness to learn, take initiative, and contribute to team success. WORK ENVIRONMENT The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Moderate noise (i.e. business office with computers, phone, and printers, light traffic). * Ability to work in a confined area. * Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary. * While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone. * Specific vision abilities are required by this job due to computer work. * Regular, predictable attendance is required. #LI-MF We offer Medical, Dental, Vision, Paid Time Off, 401k and much more. Go on. Do it. Apply Today!

About UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the RoleWe are seeking a highly motivated and experienced Mid-Market Customer Success Manager (CSM) to join our growing team. The Mid-Market CSM will be the primary point of contact for our Mid-Market hotel partners after they have successfully implemented and adopted Canary Technologies' products. This role is crucial in ensuring customer satisfaction, driving retention, and fostering long-term relationships.Responsibilities Customer Retention: Proactively engage with a portfolio of mid-market hotel accounts to ensure continued satisfaction and utilization of Canary products. Identify and mitigate risks to customer churn Customer Health Management: Monitor customer health metrics, identify areas for improvement, and develop action plans to increase customer success Customer Expansion: Identify opportunities for product expansion within existing accounts, collaborating with sales teams to drive upsell and cross-sell initiatives Relationship Management: Build strong, trusted relationships with key stakeholders at client hotels, including general managers, operations managers, and IT teams Product Expertise: Become a subject matter expert on Canary Technologies' product suite, providing guidance and best practices to customers Issue Resolution: Act as an escalation point for customer issues, working cross-functionally with support, product, and engineering teams to ensure timely resolution Host QBRs: Conduct regular Quarterly Business Reviews (QBRs) with key clients to review performance, discuss strategic goals, and present product roadmaps. Qualifications Bachelor's degree (BS/BA).2-3 years of proven experience in account management or customer success, preferably within a B2B SaaS environment Strong understanding of customer success methodologies and best practices Excellent communication, interpersonal, and presentation skills Ability to manage multiple accounts simultaneously and prioritize tasks effectively Proactive and results-oriented with a strong customer-centric approach Familiarity with the hotel or hospitality industry is a plus We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

Hi, welcome to the opening paragraphs which are defined in Settings -> Job Site. We'll show this in a moment. Emailage has an immediate opening for a Customer Success Manager. The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer achieve success with our solution by aligning Emailage's capabilities with the needs of the customer. This is a dynamic role within the Customer Success team that works very closely with Sales, Marketing, and Product. This position reports directly to the Director of Customer Success - North America.Primary responsibilities: Responsible for the success of assigned customers Manage the relationship and revenue of enterprise customers Responsible for revenue and utilization growth of assigned customers Serve as the customer advocate internally Continually improve and enhance the effectiveness of our solution for customers Play a role in creating strategies and processes to enhance the customer experience Ensure clients have a positive experience with Emailage at every touch point Lever builds modern recruiting software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps. We participated in Y Combinator in summer 2012, and since then have raised $73 million. As the applicant tracking system of choice for Netflix, Eventbrite, ClearSlide, change.org, and thousands more leading companies, Lever means you hire the best by hiring together. Lever is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don't hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Learn more about our team culture and commitment to diversity and inclusion.