Customer success manager jobs in Plano, TX - 1,517 jobs

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017

An established industry player is seeking a dedicated operations professional to enhance client satisfaction and retention. In this pivotal role, you'll oversee client onboarding and offboarding processes, ensuring smooth transitions and effective communication. Your expertise in Amazon Seller Central and project management will be crucial as you manage the Amazon support desk and monitor client progress. This role offers an exciting opportunity to make a significant impact, fostering long-term relationships and driving performance improvements for clients. If you thrive in a fast-paced environment and are passionate about eCommerce, this position is perfect for you. #J-18808-Ljbffr

About the Role As a Client Engagement Manager at TechBlocks, you will serve as the primary onsite face of TechBlocks for a strategic client program, responsible for building trusted client relationships, ensuring seamless program execution, and aligning delivery teams with business objectives. This role is highly client-facing and onsite (Dallas location, 4 days per week) and acts as the bridge between client leadership and TechBlocks' delivery, product, PMO, and shared services teams. You will own engagement health, program governance, executive communication, and operational oversight across the program. Key Responsibilities Client Relationship & Engagement Management Act as the primary engagement owner and trusted advisor for client stakeholders at Manager, Director, VP, and C-level. Build and sustain strong, long-term client relationships through consistent onsite presence, proactive communication, and credibility. Conduct weekly meetings with client Managers, bi-weekly reviews with Directors, and monthly executive updates with VPs and C-level stakeholders. Own client escalations, proactively manage risks, and ensure timely resolution of issues with clear communication. Program & Delivery Oversight Oversee program-level delivery across multiple workstreams, collaborating closely with Product, PMO, Engineering, and Architecture teams. Ensure smooth coordination and alignment with Security, Automation & Performance, DBA, DevOps, and SRE teams to prevent delivery disruptions. Monitor delivery progress, dependencies, risks, and milestones to ensure commitments are met across all streams. Drive adherence to agreed KPIs, SLAs, timelines, and quality standards. Executive Reporting & Communication Create and present weekly program status reports for C-level, VPs, and Directors, covering delivery status, risks, dependencies, financials, and decisions required. Translate complex technical and delivery information into clear, executive-ready insights. Lead or support executive steering committee meetings and ensure follow-through on action items and decisions. Resource & Operational Management Oversee program-wide resource onboarding, offboarding, attrition tracking, and capacity planning. Partner with internal leadership to ensure optimal team structure, skills alignment, and continuity. Coordinate month-end timesheet collection and validation to support accurate program billing. Ensure operational discipline across tooling, reporting cadence, and engagement processes. Continuous Improvement & Engagement Health Identify trends, risks, and improvement opportunities across engagement health, delivery execution, and client satisfaction. Drive continuous improvement initiatives across engagement processes, governance, and collaboration models. Act as a role model for client-centric behavior, accountability, and delivery excellence. Required Qualifications Bachelor's degree in a relevant field; Master's degree is a plus. 8+ years of experience in technology delivery environments, with significant experience in client-facing engagement, program, or delivery leadership roles. Proven experience managing large, complex, multi-stream programs involving onshore and offshore teams. Strong background working with PMOs, product teams, and engineering leadership. Demonstrated ability to engage confidently with senior client stakeholders, including Directors, VPs, and C-level executives. Excellent communication, relationship-building, and stakeholder management skills. Strong organizational skills with attention to detail in reporting, governance, and execution. PMP, PgMP, ITIL, or similar certifications are a plus. Additional Requirements Ability to work onsite in Irving-Dallas a minimum of four (4) days per week. Strong sense of ownership, accountability, and urgency. Comfortable operating in ambiguous, fast-paced environments with competing priorities. Ability to influence without authority and navigate complex organizational dynamics. Commitment to delivering excellence, client satisfaction, and continuous improvement. Why TechBlocks Work directly with Fortune 500 executives and digital transformation leaders. Be part of a fast-growing, AI-native software engineering firm redefining global delivery through our GCC-as-a-Service model. Collaborate with global teams in Canada, the U.S., and India on cutting-edge cloud and AI initiatives. Competitive compensation, performance incentives, and a culture that values ownership, agility, and innovation.

Whether you are working in the Pharmacy industry looking for additional income, an established healthcare sales professional, or looking to break into Medical Sales, America's Pharmacy Group, LLC is a great opportunity for you. As a Pharmacy Relationship Manager, you will help drive the growth of our company through building and retaining customer relationships. You can even change the way healthcare is delivered to Americans. Our Pharmacy Savings Card works like GoodRx and SingleCare. With savings of up to 80% off prescriptions, we provide the highest discounts in the industry! We are now seeking Pharmacy Relationship Managers in your area!* What does a Pharmacy Relationship Manager do? Educate Pharmacy Staff about how their customers can save up to 80% on prescriptions Provide Savings Cards by engaging with medical offices and educating Office Staff about how their patients can save up to 80% on medications Create, build, and retain relationships with Pharmacy Staff and Healthcare Providers *We are currently hiring for positions nationwide. Please only submit one application, even if you are interested in multiple territories. We will discuss the location you desire during the interview process. Requirements What you need to qualify: Pharmaceutical/medical sales experience is preferred but not required Sales skills with a proven track record Exceptional interpersonal skills (building strong relationships) Excellent verbal and written communication skills Ability to work independently to oversee accounts and increase revenue Benefits Training and compensation: We include comprehensive training and ongoing coaching Great Commission! We pay commission on a per-claim basis, which means you make money every time someone uses our Pharmacy Savings Card! Monthly Bonuses

Southwest Accessories Group is committed to being the premier supplier of accessories by serving our customers with precision, responsiveness, and integrity. We fulfill their needs in an accurate and seamless manner, grounded in a culture of excellence and grit. We strive to be the employer of choice by fostering a workplace where every individual feels valued and empowered. Through clear goals, strong communication, and aligned purpose, we provide meaningful opportunities for professional growth and personal worth. We are dedicated to maintaining an efficient and profitable organization, ensuring long-term value creation for our owners through principled leadership and operational alignment. Our employees, our customers, and our community are our most valuable assets. It is our responsibility to provide a professional atmosphere based on sound business ethics, honesty and integrity. Benefits Day Shift (No Overnights) Paid Holidays 401(k) Plan w/ match Full benefit package including medical, dental, vision, life, disability and supplemental plans. PTO & Sick Time Position Summary: The Customer Service Manager oversees all customer support operations for a fast-paced automotive accessories distribution center. This role is responsible for leading a multi-time zone call center team, ensuring timely and accurate customer support across phone, email, chat, and order-management channels. The manager will maintain high service levels, streamline processes, resolve escalations, and drive continuous improvement to support company growth and superior customer satisfaction. Key Responsibilities: Oversee daily operations of a multi-time zone call center supporting customers, dealers, and internal teams. Lead, coach, and develop a team of customer service and inside sales representatives to meet performance metrics, quality standards, and response time goals. Monitor inbound request volume and adjust staffing or workflow to maintain SLAs across all time zones. Handle complex or escalated customer issues related to orders, shipping, returns, warranties, and product inquiries. Collaborate with warehouse, logistics, sales, and operations teams to resolve customer needs efficiently. Analyze service trends, identify operational gaps, and implement process improvements. Create and maintain customer service SOPs, scripts, and training materials. Oversee call center technologies including phone systems, CRM platforms, ticketing tools, and reporting dashboards. Prepare and present weekly and monthly performance reports, KPI reviews, and recommendations for improvement. Ensure compliance with company policies, customer requirements, and industry best practices. Recruit, hire, and train new team members as needed. Foster a positive, service-driven culture focused on professionalism, accountability, and customer satisfaction. Qualifications 3-5+ years of customer service leadership experience, preferably in a distribution, logistics, or automotive accessories environment. Proven experience managing a multi-time zone call center. Strong background in coaching, performance management, and staff development. Excellent communication, problem-solving, and conflict-resolution skills. Strong ability to analyze metrics and optimize operations. Experience with Five 9 CRM, call center systems, and order/logistics platforms. Ability to work in a fast-paced environment and manage competing priorities. High level of professionalism and customer-oriented mindset. Automotive, aftermarket parts, or distribution industry experience. Knowledge of ecommerce order flow, RMA processes, and warehouse operations. Ability to lead cross-functional initiatives and improve operational efficiency. Bilingual (English/Spanish) a plus. NetSuite experience a bonus.

Dodd Creative Group is seeking a uniquely qualified client relations professional with agency experience to help our front-end team serve our fantastic clients. The ideal candidate will have a passion for customer service, a drive for creative problem solving, and is excited to be an integral part of a creative team. They have a proven track record of growing client relationships and ensuring client expectations are exceeded. They are a highly-skilled communicator and will act as liaison between clients and our design team to ensure successful collaboration. They have an entrepreneurial spirit, passion for storytelling, dedicated work ethic, and exceptional business acumen. We're looking for a talented rockstar who is a team player and is looking to be a contributor and form a long-term relationship with an incredible team. This is a full-time, in-office position in Dallas, TX (this is not a remote position). RESPONSIBILITIES Become an expert at our business, learning our offerings, processes, technical details, industry trends, and best practices. Manage multiple accounts and represent our team externally with clients and internally by working with internal teams. Facilitate communications between clients and your internal team on a variety of projects including branding, print and digital marketing, environmental graphics, and signage. Schedule and attend meetings, interview clients, visit projects, and collect and disseminate information to all internal teams for successful collaboration and project execution. Analyze individual project needs and determine scopes. Build and nurture relationships with clients and manage client accounts Communicate pricing, proposals, timelines, solutions to client needs, and answers to their questions. Lead presentations, send proofs, and oversee that project deliverables are accurate and to client specifications. Demonstrate a passion and understanding for our clients' business. Proactively remain connected to clients' needs and promote appropriate offerings, seeking out and engaging business opportunities. Represent our company at industry events and play an active role in relevant organizations when needed. REQUIRED QUALIFICATIONS Bachelor's degree in communications, advertising, marketing, or related field. 3-4 years experience in communications advertising, marketing, or related field. Excellent attitude with a passion for solving problems. Enjoys working in a fast-paced environment. Self-starter who works well with teams and independently. Creative thinking and problem-solving abilities. Dedicated to world-class customer service. Goal-oriented and comfortable with sales. Strong communication, presentation, and writing skills. High competency with technology, including Microsoft Office, Google Documents / Sheets, and other professional software. Strong time management abilities, attention to detail, and organizational skills. PREFERRED QUALIFICATIONS Familiarity with architectural drawings and blueprints. Experience in working in multifamily or real estate. Experience working with sign manufacturing, commercial printing, and construction trades. Salary is $75,000 annually

About Hana Group Hana Group is a global leader in ready-to-eat Pan-Asian cuisine, bringing fresh, chef-crafted sushi and Asian-inspired dishes to customers through our in-store kiosks and food service operations. With a presence in major grocery retailers across the U.S., we're committed to delivering high-quality food that's convenient, delicious, and prepared with care. Our culinary teams operate with a passion for food and a dedication to service that drives every customer interaction. Our Culture At Hana Group, we believe our people are the heart of our success. We're proud to foster a diverse and inclusive work environment where team members feel empowered, supported, and inspired to grow. Whether you're rolling sushi, managing a kiosk, or supporting operations behind the scenes, your work makes a real impact on the customer experience and the company's success. We invest in our employees through hands-on training, leadership development, and clear pathways for career advancement. Why Join Us Joining Hana Group means being part of a fast-paced, entrepreneurial company that's transforming the way people eat. We operate with a focus on food safety, operational excellence, and customer satisfaction, while never losing sight of the people who make it all happen. If you're passionate about food, thrive in dynamic environments, and want to be part of a company that's growing across the U.S., Hana Group could be the perfect fit for you. Job Description This position is responsible for creating or improving products from start to finish, working with a team to ensure that the products meet customer needs and business goals. They are also responsible for identifying new opportunities for developing a new marketable product from concept to distribution. The role requires working in a highly cross functional environment. The ability to influence and negotiate internally and externally is critical. Key Competencies Influence and Negotiation, Financial Acumen and Data /Analytics, Consumer/Customer Focus, Planning and Priority Setting, and Communication Duties & Responsibilities Conducting market research and analyzing customer feedback to identify gaps and opportunities in the market Developing product proposals and roadmaps based on customer needs, business objectives, and industry trends Coordinating and collaborating with cross functional teams, such as sales, operations, sourcing and marketing to deliver high-quality products on time and within budget Negotiating contracts and agreements with suppliers, vendors, and partners Managing the product development lifecycle, from ideation to launch and beyond, ensuring that the product meets the desired specifications and quality standards Evaluating the performance and profitability of the product, as well as collecting and analyzing user feedback and data to measure customer satisfaction and identify areas for improvement This job posting describes the general duties and responsibilities for the position. Other duties may be assigned as needed. All corporate positions are required to work onsite at the office on Tuesday, Wednesday and Thursday each week. Qualifications Bachelor's degree in business, economics, finance, logistics, or in a related field At least four years' product development experience in a related industry Superb leadership and communication skills Advanced ability to collaborate and negotiate Excellent organizational and time management skills Exceptional analytical and strategic thinking abilities Willingness to travel to develop, promote, and maintain strategic relationships Strong grasp of Hana Group standards, mission and core values Hana Group North America is an Equal Opportunity Employer Additional Information We offer full-time benefits, bonuses, vacation time, tuition reimbursement and career growth. Apply Today by replying to this ad! $95,000 - $105,000 USD Annually

This position will assist in the management of all operational activities and associated costs of the assigned service center while maintaining a focus on maximizing production efficiencies and providing superior customer service. Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important). ESSENTIAL JOB DUTIES & RESPONSIBILITIES: Monitoring inventory levels and, with the Managers approval, adjusting when appropriate Maintain a team member structure to accomplish the service center mission in an effective and efficient manner Assist in the Interview process and recommend applicants for hire When necessary, communicate with customers in person, on the telephone, executing superior customer service and communication skills Plan and coordinate work, train and motivate, monitor, and evaluate performance of service center team members; ensure their ability to safely operate material handling equipment to move materials to and from storage configurations; counsel, reward, and discipline, as necessary Maintain all equipment at a sufficient number and condition to accomplish the service center mission safely and effectively. Train team members to work productively with a high sense of professionalism, urgency, and orientation towards positive customer service Provide superior customer service by ensuring all Customer Pick-Up procedures, policies and processes are followed Monitor, document, and report inventory discrepancies and return goods Work in accordance with company safety policies and maintain a safe working environment Assist with asset control in shipment procedures and departmental security issues Assist in the coordination of shipping and delivery with Purchasing Department Prepares performance assessments and/or progress reports for Warehouse Customer Service Specialist (all levels). Responsible for documenting key events and any other pertinent information about said employees to use for the performance assessment Punctuality and regular attendance are essential to managing on-site customer service. Reviews daily warehouse schedule for the department to ensure proper coverage for the shift. Notifies Service Center Manager of any variances immediately. Completes appropriate HR forms for warehouse team members. Conducts safety and 5-S audits and maintains good housekeeping in the Service Center. Manage and document the delivery of products via company delivery vehicle. NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES: Supports the customer service, sales, and technical support function for all Service Spring Corp product divisions. Assist in administering order entry control and pricing policies consistent with company guidelines. Assist with the loading and unloading of trucks if necessary. Provides suggestions regarding new product and service opportunities. All other duties as assigned PHYSICAL DEMANDS & WORK ENVIRONMENT: Physical ability to do work requiring frequent lifting, twisting, bending, stooping, pulling, pushing, walking, and standing for 8+ hours per day Ability to frequently bend, stretch and lift up to 50 pounds Must be able to operate a forklift and have a clean driving record COMPETENCY, KNOWLEDGE, SKILLS & ABILITIES: Knowledge of overhead garage door products, garage door repair and installation Outstanding computer skills, proficiency in Microsoft Excel and Word is required Outstanding oral and written communication skills Must be friendly and patient Professional appearance and strong work ethic Ability to work independently and resolve issues based on discretion and good judgment Positive attitude Highly ethical Superior customer service skills Able to change focus frequently and often while being detail orientated and well organized Conflict resolution and problem solving are key components of this position as well Must be able to operate a forklift and have a clean driving record EDUCATION & EXPERIENCE: REQUIRED: High School diploma PREFERRED: Preferred: B.S. or B.A. in business or industrial related field The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO

Account Manager - Industrial Equipment Sales & Customer Support Since 1980 Star Industries has been the leading manufacturer of heavy-duty equipment attachments for the construction and building industry. Some of the largest equipment owners and operators in the United States and Canada use our innovative attachments to improve productivity, save time and reduce both capital and labor costs. Star Industries culture is top-notch, and we practice the fundamentals of a great work environment. We believe our success ultimately depends on the people that make up our company. We are fanatical about safety. We honor our commitments. We show meaningful appreciation. We treat each other like family. We find a way. Job description Star Industries is seeking an experienced, dynamic, and customer-focused Account Manager to join our growing team. The Account Manager will be the primary point of contact for existing and potential customers in the construction industry. This individual will be responsible for managing and nurturing key client relationships, handling incoming calls, processing customer orders, managing and tracking customer issues, preparing quotes, and ensuring orders are processed accurately in our CRM system, Business Central 365. The ideal candidate will have a solid background in industrial equipment rentals or sales, with a thorough understanding of construction equipment such as skid steers, telehandlers, forklifts, and attachments. Job Responsibilities · Product Knowledge: Utilize expertise in construction equipment (such as skid steers, telehandlers, and forklifts) and Star Industries products to advise customers, answer technical questions, and offer solutions that best fit their needs. · Customer Interaction: Answer incoming calls, respond to customer inquiries, and manage customer orders. Provide expert guidance on product selection, pricing, and availability of heavy-duty attachments, including Trash Skips, Augers, Buckets, Loading Platforms, Hoppers, and JIB Booms. · Order Management: Process customer orders accurately, ensuring all details are entered correctly into Business Central 365. Work with internal teams to track the status of orders and provide timely updates to customers. · Quote Preparation: Prepare accurate and detailed quotes for existing customers and the Sales department. Ensure quotes are tailored to customer specifications and market conditions. · Sales & Business Development: Identify opportunities for upselling or cross-selling additional products to existing customers. Assist the Sales department in closing deals and providing support during the sales process. · CRM Management: Maintain up-to-date customer records, including orders, interactions, and follow-up actions in Business Central 365 CRM. Ensure all communication and relevant information are accurately logged for effective tracking. · Customer Issue Resolution: Track and manage customer issues to resolution, ensuring customer satisfaction. Resolve product or service-related concerns in a timely manner, collaborating with cross-functional teams when needed. · Follow-Up: Proactively follow up with customers to ensure satisfaction, encourage repeat business, and maintain long-term relationships. Track client orders, delivery schedules, and post-sale support needs. · Perform other related duties as required or directed: Adapt to changing business needs and contribute to projects or tasks as necessary to support the team and company goals. Job Requirements · Industry Experience: A minimum of 3-5 years of experience in industrial equipment rentals or sales, particularly in the construction equipment sector. Familiarity with construction equipment such as skid steers, telehandlers, forklifts, and related attachments is required. · Technical Acumen: Strong understanding of heavy-duty construction equipment and attachments, including the ability to troubleshoot and provide product recommendations. · Communication Skills: Strong verbal and written communication skills. Ability to build relationships and work effectively with both internal teams and external customers. · CRM Experience: Proficiency in using CRM systems, specifically Business Central 365 or similar platforms, to manage customer data, orders, and sales activities. · Team Collaboration: Strong team player who can work well with other departments, including production, engineering, and logistics, to meet customer needs. · Organizational Skills: Ability to prioritize tasks, manage multiple customer accounts, and meet deadlines in a fast-paced environment. · Problem-Solving: Excellent analytical and problem-solving skills, with the ability to resolve customer issues efficiently and effectively. · Excellent Attendance: A strong commitment to maintaining excellent attendance and punctuality to ensure smooth operations and reliable customer service. · Travel: Some travel may be required for customer visits, trade shows, and industry events.

If you have experience going door to door in Sales and have led a team before! i have the dream job for you! we provide free leads. both in house and in the field. weekly training with a manager. advancement opportunities based on performance. SIX figure income the first year!

At Armor, we are committed to making a meaningful difference in securing cyberspace. Our vision is to be the trusted protector and de facto standard that cloud-centric customers entrust with their risk. We strive to continuously evolve to be the best partner of choice, breaking norms and tirelessly innovating to stay ahead of evolving cyber threats and reshaping how we deliver customer outcomes. We are passionate about making a positive impact in the world, and we're looking for a highly skilled and experienced talent to join our dynamic team. Armor has unique offerings to the market so customers can a) understand their risk b) leverage Armor to co-manage their risk or c) completely outsource their risk to Armor. Learn more at: ********************* Summary The Customer Success Manager (CSM) is the strategic owner of customer relationships across Armor's managed services offerings. This role is accountable for ensuring customers achieve desired business outcomes through successful activation, optimization, and usage of Armor's services. The CSM builds deep, trusted relationships across technical and executive stakeholders, aligning Armor's capabilities to customer strategic goals. The CSM utilizes this alignment to drive long-term retention and expansion opportunities, cementing customers as advocates for Armor as a business partner. The CSM acts as a business partner, blending technical understanding with commercial and industry insight to influence customer strategies, mitigate risk, and uncover new opportunities. Operating with high autonomy, the CSM orchestrates cross-functional teams, including SOC analysts, cloud engineers, solution consultants, and professional services, to deliver a unified, high-value customer experience. The CSM is also instrumental in either managing or helping drive execution of programs and projects to enable the evolution and continual improvement of Armor's products and services with a focus on driving customer success. This role operates in a hybrid structure with on-site presence three days a week, specifically Tuesday, Wednesday, and Thursday, based in the Plano, Texas area. Essential Duties and Responsibilities (Additional duties may be assigned as required) Strategic Relationship Management Serve as the point of contact for strategic and enterprise-level customers. Build technical and executive-level relationships and maintain multi-threaded engagement across technical, operational, and business stakeholders. Develop and execute strategic account plans aligned to customer business objectives. Business Understanding & Outcome Alignment Gain deep insight into the customer's industry, market position, compliance landscape, and key business drivers. Map Armor services to specific business outcomes such as growth enablement, operational efficiency, and risk reduction. Facilitate joint success planning with clearly defined metrics and milestones. Lifecycle Ownership Oversee the full customer lifecycle from onboarding and activation through renewal and expansion. Drive continuous optimization by leveraging service insights, industry benchmarks, and proactive recommendations. Drive adoption of new Armor products, services, portals, and processes. Coordinate closely with Armor engineering, support, and SOC teams to address customer needs while also planning and facilitating Armor's routine technology management work including upgrades, migrations, and maintenance activities. Lead or actively support the execution of internal or customer-facing programs and projects that enhance the Customer Success function, ensuring they are delivered on time and aligned with strategic goals. Technical & Service Expertise Maintain deep knowledge of Armor's workflows, SOC processes, threat detection methodologies, and reporting capabilities. Understand Armor Enterprise Cloud architecture, performance metrics, compliance reporting, and security configurations. Correlate security and hosting performance data to provide holistic recommendations. Risk Management & Retention Monitor account health through usage data, performance metrics, and customer feedback. Identify and mitigate churn risks early through proactive engagement. Address escalations promptly, engaging cross-functional resources as needed. Advocacy & Growth Enablement Identify and cultivate customer advocates for case studies, references, and joint marketing initiatives. Spot expansion opportunities across Armor's product and services portfolios and position them as strategic enablers. Support the sales team in renewal and expansion motions with strong business cases. Success Measures Retention rate and reduced churn among strategic accounts. Expansion of Armor's footprint within customer environments. Growth in customer advocacy and public references. Improved customer satisfaction scores and NPS. REQUIRED SKILLS Strategic Partner: Operates as an extension of the customer's leadership team. Business Outcome Focused: Frames Armor's value in terms of ROI, efficiency gains, and risk mitigation. Cross-Functional Leader: Coordinates internal and external resources seamlessly. Analytical & Data-Driven: Leverages metrics to inform recommendations and strategy. Executive Communicator: Adapts messaging for technical teams through to C-suite. Proactive & Growth-Minded: Anticipates needs and identifies new opportunities. Preferred experience: 5+ years of experience in customer success, account management, or related roles within managed services, cloud hosting, or cybersecurity SaaS. Proven track record managing strategic or enterprise-level accounts with measurable retention and growth results. Understanding of cybersecurity concepts, SOC operations, and cloud infrastructure. Demonstrated ability to interpret and present technical data in business terms. Ability to travel to customer sites, anticipated to be no more than 15%. WHY ARMOR Join Armor if you want to be part of a company that is redefining cybersecurity. Here, you will have the opportunity to shape the future, disrupt the status quo, and be a part of a team that celebrates energy, passion, and fresh thinking. We are not looking for someone who simply fills a role - we want talent who will help us write the next chapter of our growth story. Armor Core Values: Commitment to Growth: A growth mindset that encourages continuous learning and improvement with adaptability in the face of challenges. Integrity Always: Sustain trust through transparency + honesty in all actions and interactions regardless of circumstances. Empathy In Action: Active understanding, compassion and support to the needs of others through genuine connection. Immediate Impact: Taking initiative with swift, informed actions to deliver positive outcomes. Follow-Through: Dedication to delivering finished results with attention to quality and detail to achieve the desired outcomes. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. The work environment can be either in an office setting or remotely from anywhere. Equal opportunity employer - it is the policy of the company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other consideration protected by federal, state or local laws.

Full-time Description About Us Powerhouse Dynamics, a Middleby company, is the leading provider of IoT solutions for commercial kitchens through our Open Kitchen platform. We help the world's largest restaurant and foodservice operators reduce costs, improve efficiency, ensure food safety, and gain unprecedented visibility into their operations. Our connected equipment solutions are rapidly expanding across global brands, and we're looking for a driven, detail-oriented operator to help scale deployment and onboarding programs. About the Role Powerhouse Dynamics is seeking a Customer Success Manager (CSM) to join our Sales team. This is a remote role reporting directly to the Vice President of Sales. Ideal candidates will live in the Dallas area, working remotely and from time to time coming into the kitchen facility. The CSM serves as the primary advocate for assigned customer accounts, ensuring customers achieve measurable value, remain highly engaged, and view renewal as a natural next step. The Customer Success Manager plays a critical role in driving customer retention, satisfaction, and growth. This role blends strategic account management, customer advocacy, and operational discipline. You will build trusted customer relationships, drive platform adoption, and act as a key connector between Customers, Sales, Implementation, Product, and Support teams. Day-to-Day Responsibilities Own the post-sale customer relationship for assigned accounts Develop and execute customer success plans aligned with client goals and KPIs Monitor customer engagement, product usage, and health metrics to proactively identify risks and prevent churn Promote and train customer users on product features aligned to their business goals Conduct regular business reviews to demonstrate ROI and reinforce renewal value Partner with Sales on renewals, supporting smooth contracting without owning negotiations Identify upsell and cross-sell opportunities based on evolving customer needs Act as a trusted advisor, gathering customer feedback and sharing insights with Product and Engineering teams to inform future development Document customer interactions, risks, opportunities, and escalations in CRM tools (e.g., Salesforce) Track customer lifecycle maturity, engagement levels, and renewal timelines Maintain a high-level view of customer issues and proactively identify trends impacting retention or expansion Requirements Qualifications 5+ years of experience in Customer Success, Account Management, or Client Support within SaaS, IoT, or technology-driven environments Proven ability to manage multiple customer relationships across varying lifecycle stages Strong communication, presentation, and relationship-building skills at both operational and executive levels Familiarity with SaaS metrics such as retention, churn, NPS, and adoption Highly organized with experience using Salesforce or similar CRM platforms Consultative, problem-solving mindset with a strong customer-first approach We offer excellent compensation and benefits that start on your first day! We also believe in work/life balance. No phone calls or third parties, please. Powerhouse Dynamics is an equal opportunity employer.

Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity. We defend some of the world's largest organizations and critical infrastructure in more than 68 countries and we're just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure. As we expand our product portfolio and global presence, our Customer Success department is hiring a Customer Success Manager to engage and build meaningful relationships with our Critical Accounts driving a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, drive adoption & value realization, address questions, resolve issues and grow into a trusted customer advocate. *Fluency in both English and Spanish is required. For the right candidate, this is a career-defining opportunity to join Nozomi at a crucial moment and have a truly significant impact. The ideal candidate should have a proven track record of exceptional account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills. If this sounds like you, read on. You could be the next "Nozomier"! In this role, you will: Develop and manage customer portfolio. Own and drive the customer lifecycle - protect, nurture and deliver exceptional service to all customers. Drive revenue growth by demonstrating successful achievement of customer guided value measures Minimize customer churn through customer success plans and customer lifecycle management. Resolve customer requests and concerns ensuring improvements to customer experience. Improve customer experience through data and trend analysis, ensuring relevant reporting to influence communication and engagement strategies with the customer and internally. Maintain customer information accuracy to ensure that internal stakeholders always have clean data and customer information. Be a reliable point of contact and brand ambassador for Nozomi and its products. Work across departments ensuring proper customer visibility and outcomes are met. Aid in product design and product development through customer feedback. Assist in creating training courses and educational materials for other members of the department. Evaluate and improve tutorials and other communication infrastructure. To be successful in this opportunity, you will have: Experience in a customer success position supporting a technical product is a plus Fluency in both written and oral English and Spanish languages is required. Demonstrable experience onboarding customers, driving adoption and consistently achieving business outcomes Deep understanding of customers concerns and thoughts regarding the use of products, recommending operational best practices, and the ability to troubleshoot as needed. Strong organizational skills with strong experience creating/maintaining account notes, developing and executing get-well plans and customer success playbooks Proven experience in IT and network security (OT experience is a plus) Technical skills - confidently conduct product demos, training and present technical reports to customers articulating value delivered Previous experience in a TAM or SE role is highly valuable Experience working with brand image and promoting value through customer experience Accountability, personal organization, and ability to multi-task. Self-driven and proactive nature. Excellent communication and interpersonal skills - able to compile and deliver technical reports and executive level presentations Leadership and Competency engaging with CxO to technical staff. Experience analyzing and optimizing processes in the Customer Success department. Patient and active listener. Passion for service. #LI-Hybrid #LI-AF1 Who we are and what we stand for: Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We're always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity. Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful. Our Global Benefits All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as: Health & Wellness Financial Work-Life Balance Unparalleled Flexible Time-Off Need to know information Successful candidates will be subjected to background verification checks. Be cautious of unsolicited messages, fake email addresses, requests for money and unclear job descriptions. Report suspicious activity to authorities. Our open job opportunities and descriptions are posted on Nozomi Networks' career page. If in any doubt please apply for opportunities on our careers website here. If you would like to know more about our Privacy Policy, please click here. Any questions about how we process personal information, or if you would like help exercising your privacy rights please contact us using the email provided within the Privacy Policy.

Department Customer Team Employment Type Full Time Location Arlington Workplace type Hybrid Compensation $139,000 - $188,000 / year What you'll do: What we expect: Job Benefits About Armis Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7. Armis is a privately held company headquartered in California.

About Plutus Health Inc.: Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services, certified in SOC2 compliance and recognized among the Inc. 5000 fastest-growing private companies. We specialize in revenue cycle optimization for hospitals, physician groups, and healthcare organizations across various specialties. Our commitment to innovation and excellence has earned us recognition as a 2024 EY Entrepreneur Of The Year finalist and one of the top 100 fastest-growing companies in Dallas. Role Summary Plutus Health is seeking a detail-oriented and proactive Credentialing Specialist to join our U.S. credentialing team. You will be responsible to work with offshore team in providing the end-to-end credentialing process for healthcare providers, ensuring compliance with payer requirements and regulatory standards. This role is critical to maintain operational efficiency and timely provider onboarding across multiple clients and specialties. Key Responsibilities Should have a good understanding of initial credentialing, re-credentialing, and enrollment processes for providers across Medicare, Medicaid, and commercial payers. Serve as the communication bridge between the client and the offshore team to ensure service level agreements (SLAs) are consistently met Work with offshore team in making sure provider profiles are kept up to date. Collaborate with the offshore team to identify missing documentation and coordinate with the client to obtain the required information Initiate phone calls and build rapport with the payer enrollment department to accelerate the application process Verify provider credentials including licenses, certifications, education, and work history. Collaborate with the sales team to support and enhance sales initiatives Coordinate with internal teams and clients to gather required documentation and resolve discrepancies. Maintain credentialing trackers and ensure data accuracy. Support audits and ensure compliance with HIPAA and payer-specific guidelines. Participate in credentialing meetings and contribute to process improvement initiatives. Requirements 10+ years of experience in U.S. provider credentialing. Familiarity with CAQH, PECOS, NPPES, and payer-specific portals (e.g., Anthem, Optum, Medicaid MCOs). Strong organizational and communication skills. Proficiency in Microsoft Excel, credentialing databases, and tools. Preferred Attributes Experience handling credentialing for various specialties and multi-state providers. Ability to work independently and manage multiple priorities. Strong attention to detail and commitment to data accuracy. Familiarity with payer-specific credentialing nuances and timelines. Tools & Systems CAQH, PECOS, NPPES, OIG, SAM, MEDICAID EXCLUSION, MEDICARE OPT OUT LIST, SOCIAL SECURITY DEATH MASTER FILE. Payer portals including UHC, BCBS, Cigna, Humana, State Medicaid. Credentialing dashboards and Excel-based trackers. Why Join Plutus Health Inc.? Work for a fast-growing, innovative company recognized for excellence in healthcare. Collaborate with a dynamic, supportive team that values professional development. Make a meaningful impact on patient care and operational success.

HITRUST's Customer Success Manager is our customer's primary connection to our products, services, and programs. The role goes beyond traditional CSM activity. A HITRUST CSM is expected to take a holistic ownership mindset of their territory and is responsible for developing customer relationships that promote retention, growth and loyalty. Duties & Responsibilities: Onboard new customers to set them up for success. Facilitate internal support for organizations relying on the HITRUST Approach to mature their internal information & security program. Help organizations ensure they have the right solution in place to keep their sensitive data secure. Expansion of relationships with key stakeholders throughout the organizations you work with to create opportunities for other HITRUST programs and services. Develop and manage customer relationships in order to boost satisfaction, increase adoption, and ensure customer retention. Increase customer retention by conducting regular account business reviews to ensure customers have the tools to be successful in their HITRUST initiatives and identify growth opportunities. Gather customers feedback, document, and communicate customer requests to Product Management team. Maintain in-depth understanding of company products and services. Manage the renewal engagement process, discuss contract terms, and secure existing client subscription renewals. Attain account retention and growth goals. Reconcile and maintain data in Salesforce. Consistent and regular attendance. Qualifications/Skills: Highly self-motived… driven to learn and grow Bachelor's degree required Minimum of two year to five years' experience performing inside sales duties in SaaS Healthcare, Financial or Insurance experience preferred Minimum of two year to five years' experience working with Salesforce Strong analytical skills required; must be detail-oriented Strong written and verbal communication skills required Interpersonal project management skills; ability to organize and track project tasks About Us: HITRUST is an information protection standards organization and certifying body that enables organizations to demonstrate that they are taking the most proactive approach to cybersecurity, data protection, and risk mitigation. Thousands of organizations across industries safeguard their sensitive information using the HITRUST framework, assurance program, and assessment tool to meet their information protection needs. HITRUST is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, region, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Hi there! We are Semrush, a global Tech company developing our own product - a platform for digital marketers. Are you ready to be a part of it? This is your chance! We're hiring for Scale Customer Success Manager (North American and Brazilian Markets).Tasks in the role Our Scale Customer Success Team is responsible for full lifecycle events of our Semrush SMB clients; they develop creative solutions to extend reach in 1 to many formats, promote customer adoption and account activation, and support customer growth and retention. Successfully build relationships with multiple new customers at one time through 1:many events like webinars, virtual office hours and small workshops or online community events. Make product and workflow recommendations within the Semrush platform acting as a Product Expert Engage 1:1 with assigned customers as-needed at critical points in the customer journey to ensure adoption Successfully facilitate expansion opportunities of small apps and add-ons Deliver great customer experiences while following our Scaled Customer Success playbooks Manage customer outreach campaigns through email, phone and LinkedIn, marketing upcoming events and promotions Ability to analyze and understand client results, performance and situation to uphold a service-first approach to achieve collective goals and exceed client expectations. Be a “Team Player” and share with peers new workflows and strategies that have been successful for you, plus leaning on peers so that the whole team succeeds Assist with digital projects, including initiatives such as demo experiments, new content creation etc. to enhance customer experience and drive business objectives Ability to facilitate and negotiate contract renewals for existing customers Who we are looking for Required Qualifications: Ability to speak Portuguese and English at a professional level 2+ years of work in a customer success, sales, or digital marketing role Experience hosting webinars or other digital 1-to-many formats Preferred Qualifications: Ability to speak Spanish in addition to English and Portuguese at a professional level Experience with Semrush, SEO, or being a small business owner You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it's not worth wasting time on something you don't believe in; and enthusiasm for Constant Changes, because we are always looking to make things better We will try to create all the right conditions for you to work and rest comfortably Unlimited PTO Low cost medical, dental, and vision plans Life insurance Accidental death and dismemberment (AD&D) insurance Dependent Care Savings Accounts and Flexible Spending Accounts Health Saving Account Short-term and long-term Disability Employee Assistance Program Employee Resource Groups 401(k) plan Paid parental leave Relief Fund Travel coverage Corporate events Teambuilding Snacks, drinks at the office A little more about our company Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media and competitive research campaigns and get measurable results from online marketing. We've been developing our product for 17 years and have been awarded G2's Top 100 Software Products, Global and US Search Awards 2021, Great Place to Work Certification, Deloitte Technology Fast 500 and many more. In March 2021 Semrush went public and started trading on the NYSE with the SEMR ticker. 10,000,000+ users in America, Europe, Asia, and Australia have already tried Semrush, and over 1,700 people around the world are working on its development. The Semrush team is constantly growing. Our Diversity, Equity, and Inclusion commitments Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don't 100% match all requirements, don't be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. Our new colleague, we are waiting for you!

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you're joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere. Team Overview Our Success team ensures our partners in educational technology achieve their desired outcomes, serving as champions of our customers' needs. Through collaboration, strong relationships, and advocacy, the Success team positively impacts customer retention through proactive engagement and delivering excellence to our customers. Responsibilities Description The Customer Success team focuses on ensuring customers achieve their desired outcomes with our products through satisfaction, retention, and growth. Your day-to-day job will consist of: Cultivate and nurture strong relationships with customers, serving as the trusted advisor in their journey with PowerSchool Collaborate with customers to maximize the adoption and utilization of PowerSchool products, ensuring they derive maximum value from our solutions Develop and implement tailored Success Plans for strategic customers, aligning their goals with PowerSchool's solutions to drive mutual success Conduct regular EBRs to review overall relationship health, address challenges, and identify opportunities for enhancement. Work closely with internal teams, including Sales, Support, Professional Services, and Product to ensure value delivery for customers. Proactively lead discussions with internal stakeholders to mitigate risk and improve the overall health of the customer relationship. Act as a customer advocate within PowerSchool, providing insights and feedback to contribute to the continuous improvement of our products and services. Strategize on renewals working closely with the rest of the Account Team Effectively forecast customer health and risk of attrition. Collaborate with sales teams to ensure growth attainment and increased footprint Qualifications Minimum Qualifications 5 years prior experience in a Customer Success, Account Management, or technical support role. Bachelor's degree or equivalent, or equivalent years of relevant work experience. Attention to detail and a strong bias for action Strategic thinking with the ability to align solutions to customer goals. Proficient in Microsoft Office suite Mastery level of delivering difficult messages when necessary Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes Preferred Qualifications Salesforce experience preferred Understanding of K-12 education systems and technology preferred Software-as-a-service (SaaS) experience preferred Associate's degree or equivalent work experience Compensation & Benefits Compensation & Benefits PowerSchool offers the following benefits: Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D) Flexible Spending Accounts and Health Savings Accounts Short-Term Disability and Long-Term Disability Comprehensive 401(k) plan Generous Parental Leave Unrestricted paid time off (known as Discretionary Time Off - DTO) Wellness Program, including ClassPass & Employee Assistance Program Tuition Reimbursement Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage A reasonable estimate of the base compensation range for this position is $58,700 - $79,400 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters. EEO Commitment EEO Commitment PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com. Not ready to apply? Connect with us for general consideration.

The Customer Success Manager engages regularly with high-value customer accounts, providing relationship management that drives value outcomes. The Customer Success Manager comprehensively understands their customers' business objectives and challenges.As part of their regular customer engagement, the Customer Success Manager will suggest best practices and RealPage offerings that will drive value and help the customer achieve their business goals. Responsibilities Effectively communicate with customers to understand their needs, provide timely updates, and ensure clarity on solutions and services. Develop and deliver clear, concise, and compelling presentations, reports, and documentation to internal teams and senior leadership stakeholders to ensure alignment and transparency. Understand customer's business goals and establish a RealPage wide customer plan that aligns RealPage work to approved joint initiatives that will drive verified outcomes for our customers. Deeply understand the customer's business environment and identify appropriate opportunities for products/services that will drive customer's desired business outcomes. Work with cross functional teams simultaneously, including Sales, Product, Delivery, Support, and Marketing to ensure a cohesive customer experience. Coordinate efforts to address customer needs, share insights, and implement best practices, fostering a culture of teamwork and continuous improvement. Drive innovation by identifying opportunities for process improvements and new solutions that enhance the customer experience. Champion the adoption of cutting-edge tools and technologies, and contribute to the development of strategies that deliver long-term value and competitive advantage for customers. Effectively develop and maintain strong relationships with key stakeholders, leveraging influence and negotiation skills to advocate for customer needs, drive adoption of solutions, and ensure mutual success. Proactively address concerns, mediate conflicts, and negotiate favorable outcomes that align with both customer objectives and company goals. Share knowledge, insights, lessons learned and answer team questions through various tools, improving overall team performance. Demonstrates sound judgement and effective decision making. Qualifications Bachelor's degree or equivalent experience. 6+ years of experience in customer success management, relationship management, account management, multi-family management or operations role with customer interactions, or business development. Experience with providing superior customer experience that exceeds expectation. Customer centric mindset. 3+ year experience working in or technically supporting the Property Management industry desired. Required Knowledge/Skills/Abilities Must be organized, have good time management skills. Demonstrates a customer-centric mindset and has an understanding of customer success principles. Experience using customer insights to identify opportunities for mutual success and drive outcomes. Experience with customer outreach with a variety of channels including phone, email and online. Experience with Salesforce or other comparable Customer Relationship Management systems. Mastery of Microsoft Office products (Word, Excel, PowerPoint, Teams, Outlook, etc.) Excellent written, verbal, presentation, and interpersonal communication skills. Self-starter with demonstrated performance drive and execution, and proven ability to consistently meet and exceed objectives and take on more responsibility as time permits. Ability to learn quickly, adapt to new situations. Strong problem-solving skills and effective decision-making skills. Proven experience working in a collaborative team environment. Demonstrated creativity, forward-thinking, and the ability to implement new ideas that enhance customer satisfaction and success. Strong conflict resolution capabilities, works out tough agreements and settles disputes equitably, settles differences in productive ways with minimum noise. Keeps up with industry insights and uses knowledge to guide actions. Effectively influences and negotiates, advocating for customer needs, driving adoption of solutions, and ensuring mutual success. Physical Demands And Working Conditions Physically able to participate in training sessions, presentations, and meetings, as needed Ability to work extended hours as needed (may be required at times) While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds. SALARY AND BENEFITS RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: Health, dental, and vision insurance. Retirement savings plan with company match. Paid time off and holidays. Professional development opportunities. Performance-based bonus based on position. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. Pay Range USD $85,200.00 - USD $145,200.00 /Yr.