Customer success manager jobs in Rancho Cucamonga, CA - 3,392 jobs

Capitalize is transforming the $6 trillion commercial real estate (CRE) debt market with AI-driven technology that enhances transparency, improves lead quality, and accelerates deal efficiency. We empower capital markets, investment sales, lenders, and investors with the data and technology needed to fuel revenue growth and enable smarter decision-making. Join us in reshaping the future of CRE finance through AI and innovation. Summary Comp: $90K-$120K base + 20-30% bonus Location: Preferred in Newport Beach, CA (open to hybrid across LA / OC / San Diego) Capitalize.io is one of the fastest-growing AI/proptech companies in commercial real estate. We help commercial mortgage brokers, lenders, investment-sales brokers, and CRE investors source new deals using real-time liens, maturities, SREO portfolios, borrower contact data, distress signals, and AI-driven matching. 300+ companies rely on Capitalize today - and we're scaling fast. We're hiring a high-performing, analytical, PLG-native Head of Customer Success to take full ownership of the customer lifecycle. This person will drive activation, adoption, retention, and expansion across a high-velocity book of SMB and mid-market accounts. Core Responsibilities Reduce churn by building proactive engagement, renewal, and risk-mitigation processes Increase adoption via hands-on onboarding, scalable training, and customer education Drive seat expansion & PQLs by identifying usage gaps and spotting product-qualified signals Build repeatable playbooks for onboarding, lifecycle management, health scoring, renewals, and QBRs Work cross-functionally with Product to relay customer feedback and influence roadmap Partner with Sales to optimize handoffs, expansion workflows, and commercial strategy Implement systems, dashboards, and analytics to track health, activation, NRR, and usage Own renewals, churn metrics, customer satisfaction, and lifecycle KPIs Build and manage onboarding sequences, lifecycle nudges, and automated touchpoints Improve help center content, documentation, and customer training materials Handle customer escalations with urgency and professionalism What We're Looking For 3-6 years in SaaS Customer Success or Account Management Experience in product-led or hybrid PLG SaaS environments HubSpot power user (workflows, filters, lifecycle automations, sequences; certified is a plus) Highly analytical - comfortable using dashboards to identify risk, guide strategy, and optimize retention Strong process-builder: can create scalable onboarding, lifecycle, and expansion frameworks Proven examples of improving activation, retention, or expansion Player-coach mentality - willing to execute while building the long-term CS function Excellent communication skills; collaborative with Sales, Product, and founders Industry fit preferred: CRE data, proptech, financial data platforms, or data-heavy SaaS Preferably located near Newport Beach HQ (hybrid options available across LA/OC/SD) Competitive Compensation : Base salary with lucrative commission structure. Professional Development : Opportunities for career growth and advancement. Work Environment : Collaborative and innovative company culture with a focus on employee well-being and work-life balance. Capitalize provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017

Are you a driven Success Manager? Are you interested in an opportunity to empower educators to improve student outcomes for an EdTech company that's leading the way in the future of teaching and learning? Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. Trusted by more than 4,000 districts and numerous state education agencies, Amira is helping 4 million students worldwide become motivated and masterful readers. They seek a Success Manager in the West (CA/OR/WA/AK/HI) to ensure the flawless onboarding and drive the deep, sustained product adoption of Amira across all user levels within assigned school districts. The Success Manager's primary goal is to translate product features into pedagogical value, empowering educators to improve student outcomes. Major Responsibilities Onboarding & Project Management: Lead and project manage all aspects of new school and district implementations, from technical setup to user training, ensuring a timely and successful launch. Training & Professional Development: Design and deliver high-quality, engaging training and professional development sessions for teachers, coaches, and school administrators (both virtual and on-site). Adoption & Usage Analysis: Proactively monitor product usage data to identify trends, celebrate successes, and address adoption risks. Develop and execute data-driven intervention plans for at-risk users or schools. Relationship Building: Build strong, collaborative relationships with mid-level district and school-based contacts, including Curriculum Directors, Principals, Instructional Coaches, and teacher leaders. Best Practice Consultation: Serve as a pedagogical expert on the Amira platform, consulting with schools on best practices for integrating Amira into their existing curriculum and instructional routines. Product Expertise & Feedback: Distill the reasons why the product is working well and why it is failing to deliver value. Convey this information back to R&D in an actionable form. Risk Mitigation: Mine for and mitigate customer concerns or issues in a creative, proactive, and relentless way. Preferred Qualifications: 3+ years of experience in customer success, implementation, professional development, or a former K-12 educator role (e.g., Instructional Coach, Principal, etc.) Experience implementing software solutions, preferably in the Education SaaS industry. Experience delivering professional development or training to adults. Strong project management and organizational skills. Ability to analyze data to derive actionable insights. Excellent communication and presentation skills. Deep empathy for the challenges and goals of educators. 50% travel. Experience in education administration and/or a start-up organization a plus. Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. As the leader in third-generation edtech, Amira listens to students read out loud, assesses mastery, helps teachers supplement instruction and delivers 1:1 tutoring. Validated by independent university and SEA efficacy research, Amira is the only AI literacy platform proven to achieve gains surpassing 1:1 human tutoring, consistently delivering effect sizes over 0.4. Rooted in over thirty years of research, Amira is the first, foremost, and only proven Intelligent Assistant for teachers and AI Reading Tutor for students. The Renaissance Network - Building World-Class Teams to Impact Education We process certain personal information about you for our legitimate business interests to identify and contact suitable individuals about opportunities that may be relevant to them. Details are set out in our Privacy Policy, including how to opt-out (ren-network.com/privacy-policy). The Renaissance Network (TRN) is an equal opportunity employer. TRN complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.

We are seeking a results-oriented Client Success Manager- MSO Focus to drive growth and establish long-term partnerships with Management Services Organizations (MSOs) in the healthcare sector. This role is critical to our mission of delivering value-based solutions to healthcare organizations. The ideal candidate will have a deep understanding of MSOs, their operational models, and the healthcare sales landscape. As a Client Success Manager you will build and execute account strategies, engage key decision-makers, and manage complex sales cycles to expand net referrals from the top MSOs in your assigned market. Key Responsibilities Account Development and Management Establish and maintain strategic relationships with key MSO stakeholders, including executives, operational leaders, and clinical teams Serve as a trusted advisor, understanding client needs and delivering tailored solutions that align with their business objectives Sales Strategy and Execution Develop and execute comprehensive sales strategies to grow revenue within the MSO market segment Drive the MSO sales process from prospecting to closing, ensuring alignment with company goals and client expectations, as required Meet or exceed sales targets and performance metrics Market Expertise and Insights Stay informed on trends in MSO operations, regulatory changes, and healthcare industry developments Leverage market insights to identify opportunities for innovation and competitive differentiation Collaboration and Teamwork Work closely with internal teams (marketing, product services, operations) to deliver seamless client experiences and successful implementations Provide feedback to internal teams to refine offerings and address market needs effectively Account Planning and Reporting Develop and maintain account plans for strategic clients, outlining goals, challenges, and growth strategies Provide regular updates to leadership on account performance, pipeline status and market trends Qualifications Bachelor's degree in business, healthcare administration, or a related field preferred. Experience 5+ years of experience in strategic account management, healthcare sales, or business development, with a focus on MSOs or similar organizations Proven track record of managing high-value accounts and achieving revenue growth targets Skills In-depth knowledge of MSO operations, challenges, and market dynamics Strong negotiation, presentation, and communication skills Ability to manage complex sales cycles involving multiple stakeholders Proficiency in CRM tools and Microsoft Office Suite Personal Attributes Self-starter with a strategic mindset and a focus on results Strong analytical and problem-solving skills Comfortable working in a fast-paced, dynamic environment with competing priorities

Xanh SM is a leading electric vehicle (EV) and sustainable mobility solutions provider headquartered in Vietnam. With a mission to redefine urban transportation, we have successfully expanded into the U.S. market and are now preparing to launch operations globally. Join us in shaping the future of sustainable mobility. 1. Job Description Oversee nationwide Customer Service & Driver Support operations, ensuring service excellence and optimal operational performance. Key Responsibilities Develop and execute customer service strategies and operational plans aligned with company objectives. Assign performance KPIs to teams and individual members. Manage all customer service and driver support activities across the country to achieve operational and service KPIs. Coordinate and optimize staffing, scheduling, and resource allocation to enhance efficiency. Identify incidents and collaborate with cross‑functional teams to resolve customer and driver-related issues. Monitor performance metrics and propose improvement initiatives. Plan and implement training programs to enhance team expertise and service quality. Develop and standardize operational workflows and customer service guidelines. Coach and mentor team members to ensure adherence to operational standards and system requirements. Research, evaluate, and recommend enhancements for Call Center and CRM systems to support customer service operations. 2. Requirements Bachelor's degree or higher. Preferred majors: Economics, Marketing, Tourism, Business Administration, or related fields. Minimum 3 years of managerial experience in Customer Service, Driver Support, or Service Operations. Proven experience managing teams of 30+ members. Strong preference for candidates with experience in Call Centers, Customer Support, or operations within traditional taxi companies or ride‑hailing platforms.

Immediate Opening - Outside Account Manager (San Gabriel Valley - LA County) Earnings: $90,000 - $140,000 Are you a networking pro who loves meeting new people and building lasting relationships? Do you thrive on being out in the field, creating connections, and having direct control over your income and success? If you're ready to make a real impact in the real estate industry, we want YOU on our team! What You'll Be Doing Your car is your office (Monday-Friday 8:00 AM-5:00 PM), and no two days are the same. You'll represent HomeGuard by being the face of our brand at association meetings, networking events, and real estate offices throughout Orange County. Build relationships with real estate professionals. Promote our top-tier inspection and disclosure services. Drive sales and grow your territory through consistent follow-up and office visits. Manage a busy schedule of appointments, follow-ups, and inspection orders, a master multitasker who meets and exceeds sales goals, while maintaining client needs. Collaborate with a strong support team using a proven sales strategy. Stay organized while handling multiple priorities like a pro. Who We're Looking For ✅ Outgoing, driven, and not afraid to ask for the sale ✅ A self-starter who loves being on the road and owning their territory ✅ A natural communicator and confident presenter ✅ Experience in real estate (a huge plus!) ✅ Bilingual? Fluency in one or more of the following languages strongly preferred: Mandarin, Cantonese, Korean, Vietnamese. ✅ Social media savvy - ready to record, post, and brand yourself daily ✅ Must have a valid CA driver's license and a reliable vehicle Perks & Benefits Company-issued iPad & iPhone Car allowance + mileage & expense reimbursements Medical, Dental & Vision coverage Growth opportunities with a reputable, expanding company

The individual selected for this role will be part of the Business Team and should be a highly organized and detail-oriented person with a strong background in business administration and financial management. They should be adept at navigating various software and be someone who can thrive in a fast-paced environment, handle multiple priorities and contribute to the company's operational efficiency. The Business Manager is responsible for managing the administrative and accounting functions for multiple projects assigned to them. He/she works closely with the Regional Business Manager to ensure compliance and consistency across the Enterprise. This person will also work closely with the Operations team to coordinate compliance and timely submission of Accounts Receivables to our Clients. Duties & Responsibilities · Prepare monthly requisitions to Clients. Review and ensure all backup documentation is correct. Resolve any Client inquiries or discrepancies timely. Submit revised requisitions to Client as needed. Work with Operations and Project Management teams for review/approval prior to submission. · Ensure all Subcontractors are in compliance with the terms and conditions of the Contract (i.e. insurance, billing procedures, labor compliance etc.) · Report, track and post Accounts Receivable in the Financial system on a weekly basis. · Project setup and ongoing maintenance: including project setup in various systems in line with established SOPs, ongoing cost code maintenance, rate table setup and maintenance, SOV changes/updates. · Project cost management including job cost transfers, reclasses and intercompany billings as needed. · Lien waiver collection and issuance for clients and customers. · Assist Operations with the weekly/monthly Forecasting process. Attend forecasting meetings. · Assist with month-end closing procedures. Project research. Ad hoc project related reporting. Assist with other projects/assignments/initiatives as needed Qualifications: · 5-8 Years of related experience. Business administrative or accounting experience preferred. College degree preferred. · Sage300, Timberline/Timberscan, StratuVue experience a plus · Proficiency in Microsoft Office (Word, Excel, Powerpoint), Adobe or Bluebeam a must. · Problem solving skills with the ability to manage multiple tasks and meet deadlines. · Outstanding team player with good interpersonal skills. Excellent customer service a must. Working Conditions: While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Disclaimer: The Above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Airgas is Hiring for an Account Manager in Glendale Account Manager, Manager, Sales Associate, Management, Salesforce, Diversity, Manufacturing, Accounting

Career Group Companies is a national recruiting and advisory firm headquartered in Century City. Since our inception, we have prided ourselves in being the foremost destination for luxury talent placement. We work with the top clients from the fashion, creative, real estate, financial, and hospitality industries and have developed a unique, consultative approach towards finding the best possible talent to fit our client's needs. Career Group is actively seeking an ambitious, driven, and outgoing Account Manager / Recruiter to join our temporary administrative and operations recruiting team. This role is based on-site, Monday-Friday, at our Century City, Los Angeles office. Our ideal candidate has previous experience recruiting and placing freelance administrative talent across all industries, primarily within finance and creative industries. This role is ideal for someone with proven agency recruiting experience looking for a more modern, forward-thinking, and vibrant culture with amazing perks, benefits and unlimited earning potential. What you will be doing: Matchmaking talent to admin freelance job orders and filling short term job placements Acting as a point of contact for our clients on their upcoming and current freelance needs Leading job intake calls; asking insightful questions about the role and the culture Advising clients on how to best manage the search and setting expectations Finalizing fee agreements, contracts, and rates Sourcing active and passive candidates using a variety of recruiting tools and techniques Creating compelling job descriptions and posting accordingly Conducting thorough phone screens, video and in-person interviews Pitching jobs to appropriate candidates and submitting accordingly to clients Coordinating, confirming, and coaching candidates for client interviews Performing candidate outreach, soliciting feedback, and conducting debriefs Presenting, negotiating and closing offers and agreements Completing detailed reference checks and facilitating any other onboarding requirements Ensuring proper compliance, data-entry, payroll and invoicing procedures are met Handling any performance or employee relations matters that arise between the client and candidate throughout the assignment Consistently delivering the best service to our clients Generating candidate and client referrals and leads Keeping informed of new sourcing strategies and monitoring market trends Growing existing accounts; cross-selling our other recruiting divisions Building relationships and bringing in new business What you will need: Bachelor's degree or equivalent 2+years of admin recruiting experience Stability and proven track record of building strong relationships An ability to navigate and manage multiple shifting priorities Advanced proficiency with MS Office Suite, especially Outlook Experience with LinkedIn Recruiter and other search platforms and job boards Experience with Bullhorn or other ATS and CRM databases What you should bring: An outgoing, entrepreneurial, and confident personality An ability to thrive under pressure and develop creative solutions To be trustworthy people person who loves to connect A proven track record of providing the high levels of client service A natural ability to lead and thrives in a fast-paced sales environment To be highly organized, dynamic, and tech savvy A hospitality mindset and superior follow through skills An excellent communicator who is passionate about building meaningful professional relationships A desire to build your career alongside a rapidly growing and motivated team Why you'll love working with us: We provide a beautiful modern newly renovated office space in Century City with incredible views and amenities. You will work alongside our collaborative recruiting teams of established industry leaders and rising stars. Additionally, we offer competitive base compensation and commission plans, outstanding health benefits packages, generous PTO, individualized and ongoing training and mentorships to help you meet your goals, team quarterly outings, community outreach and volunteer opportunities, complimentary breakfast and luncheons, team birthday parties, holiday celebrations, annual sales trips and more. If you love recruiting and want to work with the best companies and top recruiters in LA - we want to hear from you! Please submit your resume in Word or PDF for immediate consideration. www.careergroupcompanies.com You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. California applicants, please view our Privacy Notice here: https://careergroupcompanies.com/california-privacy-notice/ .

No recruiters or unsolicited agency referrals please. *Candidate must reside in the greater Los Angeles/Southern California area* Are you looking for a dynamic laboratory equipment sales position where every day is different? Where you can hit the ground running and make an immediate impact with the largest healthcare providers in your region? Then look no further, you'll be a great fit for CME Corp. CME Corp. is looking to add a talented and highly motivated sales professional to join our growing organization. As a Laboratory Account Manager, you will play a key role in our sales team managing your book of business, developing new business opportunities, and meeting or exceeding sales profitability objectives. You will sell healthcare equipment and related services with a primary focus on laboratory departments, as well as research, phlebotomy, blood bank, and morgue departments. The territory is the Greater Southern California region, and the focus is on the largest and most prestigious healthcare systems within your territory. This role will report to the Vice President of Specialty Sales. Responsibilities: Manage and grow opportunities with existing and new customers for laboratory products through various channels, including networking, cold calling, and attending industry events. Maintain and nurture relationships with existing clients, identify opportunities for upselling and cross-selling, and ensure customer satisfaction. Develop a comprehensive understanding of product features, benefits, and applications and serve as a trusted resource for customers Meet monthly and annual sales/revenue targets Collaborate with internal Account Managers to grow laboratory product sales within accounts Bidding/quoting projects and creating proposals Maintain current and develop new relationships with manufacturer sales representatives Identify and qualify key “Decision Makers” (buying influencers) in all key and target accounts Create value beyond our products and services in a way that differentiates us from the competition Stay current with industry trends Requirements: Bachelor's degree or high school diploma with a minimum of five (5) years of relevant work experience Minimum two (2) years of progressive experience in account management within acute care facilities or similar role Minimum two (2) years of experience in laboratory-focused product sales Excellent communication and interpersonal skills Proficiency in Microsoft Office products and Salesforce CRM Must live in the geographical location of the position Regular daily travel within the geographic territory as business needs require Occasional overnight travel may be required Attend industry trade shows as needed Who you are: Self-motivated and goal-oriented Highly organized and strong attention to detail Effective communication and presentation skills Strong, consistent and competitive work ethic Strong problem-solving skills with solution-oriented focus Customer-centric approach Adaptable to change and ability to work in a fast-paced work environment Compensation and Benefits: Commission based with a weekly draw. The weekly draw amount is dependent upon experience level of applicant This position has unlimited earning potential Company laptop and cell phone Monthly expense allowance Medical, Dental and Vision Vacation and Paid Holidays 401k Retirement Plan Employee Stock Ownership Plan Employer-Paid Life Insurance Voluntary Benefits - Critical Illness, Short & Long Term Disability, Accident, Life, Whole Life, and Pet insurance Tuition Reimbursement Referral Bonus Program Employee Assistance Program About CME: Dedicated to providing quality equipment, logistics, and services to healthcare. CME is the premier source for equipment and turnkey logistics, delivery, and support for the healthcare community. The company helps healthcare facilities nationwide to seamlessly launch, renovate and expand. CME is headquartered in Warwick, RI with branches in Anaheim, CA, and Long Island, NY and over 35+ service centers spanning the nation and offers an expanded product line of more than 2 million+ medical products from more than 2,000 manufacturers. We support our military community, veterans encouraged to apply! CME Corp. is an equal opportunity employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.

Salary: $110,000-$130,000 base + performance bonus + commission Tiello is partnered with a top-performing residential roofing contractor in the Burbank area that's experiencing rapid expansion and is looking to bring on a highly accomplished Sales Manager to lead and elevate their sales division. This is a company with a long-standing reputation for quality workmanship, an integrity-driven culture, and a strong presence across Southern California. They're seeking someone who operates at the highest level-someone who has repeatedly grown teams, elevated performance, and driven significant revenue in the residential roofing space. The Role You'll lead the residential roofing sales team across the LA-Burbank market, owning strategy, performance, process, and accountability. This is a hands-on leadership role focused on scaling people, systems, and revenue. The ideal candidate has coached and grown teams responsible for $20M-$30M+ annually, while consistently increasing close ratios and average ticket sizes. Responsibilities Lead, mentor, and develop a high-performing residential roofing sales team Increase team performance across close rates, average ticket size, and revenue Implement scalable sales processes, KPIs, and systems to support rapid growth Partner closely with ownership on forecasting and long-term strategy Work with marketing and operations to ensure alignment and project excellence Recruit, onboard, and develop new sales reps to expand market coverage What We're Looking For Proven experience leading sales teams in residential roofing or exterior construction Demonstrated success scaling revenue and team performance ($20M+ preferred) Strong coaching and leadership skills Process-driven, metrics-focused, and growth-minded High integrity, clear communication, and a collaborative approach Compensation & Benefits Base salary: $110K-$130K (DOE) Performance bonuses + commission Company vehicle or vehicle allowance Full benefits package Long-term career growth with a highly reputable California contractor Tiello is proud to be an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Please apply directly or send resumes to ****************.

AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves. AmeriPharma's Benefits Full benefits package including medical, dental, vision, life that fits your lifestyle and goals Great pay and general compensation structures Employee assistance program to assist with mental health, legal questions, financial counseling etc. Comprehensive PTO and sick leave options 401k program Plenty of opportunities for growth and advancement Company sponsored outings and team-building events Casual Fridays Job Summary We are seeking an experienced and driven Hospital Sales Manager to lead our growth in TPN (Total Parenteral Nutrition) and IVIG (Intravenous Immunoglobulin) therapies. The ideal candidate will be an energetic, self-motivated, and customer-centric professional with a proven track record of hospital sales success, excellent clinical knowledge, and strong relationship-building skills. This role requires flexibility for regional travel, the ability to engage with hospital decision-makers, and the expertise to drive sales in a highly competitive specialty market. Duties and Responsibilities Business Development & Sales Develop and execute a territory sales strategy to drive TPN and IVIG utilization in hospitals, health systems, and infusion centers. Identify, target, and build strong relationships with Hospitals, physicians , pharmacists, infusion directors, nurses, and procurement teams. Meet and exceed quarterly and annual sales goals, market share targets, and revenue objectives. Account Management Serve as the primary point of contact for assigned hospital accounts. Deliver exceptional customer support and clinical education to ensure long-term loyalty. Maintain deep knowledge of hospital formularies, P&T processes, and reimbursement pathways. Clinical & Market Expertise Demonstrate in-depth knowledge of TPN, IVIG, related therapies, and competitive products. Provide clinical presentations, product training, and in-services to hospital staff. Stay current with industry trends, clinical guidelines, reimbursement changes, and regulatory compliance. Collaboration & Reporting Work closely with marketing, medical affairs, and market access teams to implement strategic initiatives. Track performance using CRM tools, pipeline management, and territory analytics. Provide regular reports on sales activity, forecasts, and competitive intelligence to leadership. Required Qualifications Minimum 3 years of proven sales experience in hospital with existing professional relationship and connections, infusion, specialty pharmacy, or biotech/biologics sales. Prior experience with TPN, IVIG, or specialty biologics is a must. Bachelor's degree in Life Sciences, Business, Pharmacy, or related field. (Advanced degree is a plus.) Demonstrated ability to open hospital accounts, navigate formulary inclusion, and influence P&T committee decisions. Excellent presentation, negotiation, and closing skills. High level of energy, professionalism, and resilience in a fast-paced, competitive market. Willingness to travel 50-70% of the time within assigned territory. Strong customer-first mindset with the ability to deliver solutions that improve patient outcomes. Proficiency with CRM platforms (Salesforce or similar) and Microsoft Google Suite. What We Offer Competitive base salary + uncapped commission Comprehensive benefits package (medical, dental, vision, 401k) Company car allowance / mileage reimbursement Ongoing sales training, product education, and leadership development Career growth opportunities within a rapidly expanding specialty therapy market AmeriPharma's Mission Statement Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care! Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus. EEO Statement The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or based on disability or any other legally protected class.

Who We Are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur, you also need a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small - including Chick-fil-A, Ben & Jerry's, KFC, and Eataly - trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What You'll Do As a Enterprise Customer Success Manager, you'll lead a portfolio of global enterprise accounts, driving real business outcomes through strategic partnership, data-driven insights, and deep product knowledge. You'll act as a trusted advisor, helping our most important customers thrive in the ever-evolving world of online ordering and restaurant tech. Drive Revenue & Retention: Own the full customer lifecycle across a portfolio of large enterprise accounts - focused on retention, expansion, and profitability. Strategic Partnership: Act as a long-term, trusted advisor to our top customers, identifying new opportunities to grow the relationship over time. Industry Expertise: Leverage your knowledge of food & beverage, online delivery, or restaurant-tech to offer credible, relevant insights and solutions. Commercial Impact: Use data, product expertise, and business acumen to drive upsell and cross-sell opportunities with charisma and clarity. Problem Solving: Understand restaurant operations and financials to help solve complex business challenges and deliver tangible value. Customer Advocacy: Track performance metrics, guide product improvements, and serve as a product expert on key sales and strategy calls. Relationship Management: Develop strong, authentic relationships with stakeholders, effectively de-escalate tough issues, and negotiate to positive outcomes. What We're Looking For 5+ years of experience in Customer Success, Enterprise Account Management, or Strategic Consulting. Proven success managing complex, high-value customer relationships at the enterprise level. Strong understanding of restaurant operations, hospitality tech, or food delivery ecosystems. Exceptional communication, stakeholder management, and relationship-building skills. Data-driven mindset with the ability to translate metrics into business impact. Experience navigating product conversations and influencing cross-functional teams. Why Join Us Massive Market Opportunity: Help shape the future of an $80B market that's expected to grow to $500B in the U.S. alone by 2030. High Impact, High Ownership: This is a strategic, customer-facing role where your success directly drives Otter's growth. Real-World Impact: Play a key role in helping restaurants evolve and thrive in an increasingly digital world. Team & Culture: Join a collaborative, fast-paced team that thrives on execution, innovation, and doing what's best for the customer. In-Person Collaboration: We work onsite 5 days a week in our Los Angeles HQ to foster rapid learning, strong communication, and shared wins. What Else You Need to Know This role is based in our Los Angeles office. As a company driven by innovation and continuous change, close collaboration is essential. We're constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That's why all of our office-based teams work onsite, five days a week. Ready to join us as we serve those who serve others?

The Inventory Liquidation Sales Manager is responsible for converting discontinued Ciao Bella Tile inventory into cash through targeted buyer development, cold outreach, and warehouse-based selling in Torrance, CA. The role can be full-time or part-time but must be physically based in the Torrance, CA area, with base salary plus commission tied to results on discontinued inventory. This position focuses on identifying and building a base of bulk and repeat buyers, then driving quick transactions either via phone/email or on-site visits where buyers review lots and make decisions on the spot. E‑commerce support exists but is secondary to direct selling and relationship-building with high-value buyers. Key responsibilities include: Discontinued inventory focus (Ciao Bella) Own liquidation planning and selling for all designated discontinued Ciao Bella Tile inventory, working from lists provided by Operations and Leadership (no responsibility for deciding what is discontinued). Recommend pricing and markdown strategies for discontinued SKUs (by pallet, lot, bundle, or unit) within agreed margin and floor-price guidelines. Buyer development and outreach Research, build, and maintain a targeted list of liquidation buyers: fabricators, installers, builders, outlet stores, jobsite buyers, and secondary-market dealers able to take larger or recurring lots. Proactively cold call and email prospective buyers, schedule appointments, and conduct consistent follow-up to convert prospects into regular liquidation customers. Develop deeper relationships with key buyers by understanding their preferred products, quantities, price points, and buying cycles, then aligning future discontinued lots to those needs. Warehouse-based selling and events Plan and execute warehouse-based selling at the Torrance facility, including “yard-sale” style days, pallet sales, or auction-style events to move concentrated volumes of discontinued inventory quickly. Host buyers on-site, walk them through discontinued lots, negotiate within approved guidelines, and close deals efficiently while ensuring proper paperwork and payment handling. Digital and e‑commerce coordination Collaborate with the existing e‑commerce resource to list select discontinued Ciao Bella Tile lots on appropriate digital platforms, focusing on accuracy and clear value propositions. Use inbound interest from digital channels as a lead source, steering qualified prospects toward larger or repeat-quantity purchases when possible. Reporting and performance tracking Provide weekly or biweekly updates on discontinued inventory sold under the Ciao Bella brand, revenue and margin generated, and pipeline of active opportunities. Track effectiveness of cold outreach, warehouse-based events, and digital leads, and recommend adjustments to maximize sell-through of discontinued SKUs. Qualifications 3+ years in inside sales, account management, or inventory-related roles; experience in tile, flooring, building materials, or distribution strongly preferred. Strong written and verbal English communication skills. Required Skills Proven success in outbound selling, including cold calling, lead generation, and closing B2B deals. Comfortable working on-site in a warehouse environment and interacting directly with buyers during visits and events. Strong organization and follow-through, with the ability to manage a pipeline, maintain structured buyer and deal data, and run consistent follow-up. Clear and professional communicator who can represent the Ciao Bella Tile brand while still moving volume on discontinued product. Self-directed, persistent, and energized by building a book of liquidation business from discontinued inventory. Preferred Skills Experience in the building materials industry. Pay range and compensation package Base salary: Competitive and commensurate with experience in B2B sales and/or inventory-related roles in building materials or similar industries; may be structured appropriately for full-time or part-time employment. Full-time salary range: $50,000 - $70,000 Commission: Sales Commission in addition to base salary. Location: Torrance, CA area - must be regularly on-site at the Torrance warehouse. Reports to: Chief Operating Officer. Lunada Bay Tile is an Equal Opportunity Employer committed to building a diverse workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected status.

About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world's largest global brands do business? Join us! About the Role We seek intelligent, self-motivated individuals who thrive in fast-paced, dynamic, and often uncertain environments-those who demonstrate a high level of personal responsibility, initiative, and dedication. A strong technical foundation is important, along with a deep curiosity to expand your knowledge in the rapidly evolving AI landscape. You should be passionate about our product, driven to continuously learn, and committed to delivering exceptional value to our growing customer base. As we continue to define and shape an emerging market, we are excited to connect with individuals who are energized by innovation and inspired to contribute to something truly transformative. Responsibilities: Curiosity, Technical Aptitude, Relationship Building, Project Management * Client Onboarding & Implementation * Product Familiarization: Educate customers about the company's AI virtual agents and ensure they understand how to integrate them into their current support systems (e.g., chat, email, voice). * Customization & Configuration: Work with the client to tailor the virtual agents to their needs, ensuring they align with the client's workflows, tone, and support objectives. * Deployment Support: Assist with initial setup and deployment, ensuring that the virtual agents are integrated correctly across various communication channels (chat, email, voice). * Technical Guidance: Provide technical assistance on integrating APIs, configuring conversation flows, training models, and troubleshooting any deployment challenges. Ongoing Customer Support & Troubleshooting Issue Resolution: Be the first line of contact for troubleshooting issues related to the virtual agents, working to resolve technical problems promptly. Escalation Management: If issues cannot be resolved at the TAM level, escalate them to appropriate internal teams (e.g., engineering, product, or support); manage the escalation process to ensure rapid resolution while keeping the client informed. Proactive Health Checks and System Monitoring: Periodically review the client's environment, identify potential risks, and suggest preventive measures to avoid issues before they arise. Ensure the virtual agents are performing as expected across all channels, reviewing metrics such as accuracy, response time, and user satisfaction, and taking corrective action when needed. Client Relationship Management Point of Contact: Serve as the primary contact for all technical matters related to the client's use of virtual agents. Client Advocacy: Advocate for the client's needs internally, ensuring the virtual agent solution is evolving according to their business goals and that the product roadmap aligns with their priorities. Customer Retention: Build strong, long-term relationships with clients by ensuring they're continuously satisfied with the service and by offering value-driven, tailored recommendations and solutions. Product Training, Education, and Knowledge Training Sessions: Lead or coordinate training sessions for client teams, helping them understand how to manage and optimize virtual agents. Knowledge Transfer: Ensure that the client team is self-sufficient in handling the basic functionalities and administrative tasks related to the AI system (such as updating conversational flows, adjusting settings, etc.). Continuous Learning: Stay up to date with AI developments, natural language processing (NLP), and machine learning techniques used in customer support solutions. Competitive Awareness: Keep track of competitor offerings in the market to ensure the company's solutions remain competitive and relevant. Performance Monitoring & Reporting Analyze AI Effectiveness: Regularly review key performance indicators (KPIs) like response accuracy, customer satisfaction, response times, and conversion rates. Report Generation: Provide clients with insightful reports and data that showcase the performance of their virtual agents to identify trends, areas for improvement, and make actionable recommendations. Optimization: Advise clients on best practices for improving the performance of their virtual agents, such as updating dialogue scripts or improving AI training data. Collaboration with Internal Global Teams Product Feedback: Gather client feedback regarding the virtual agent's performance and communicate this feedback to the product and engineering teams for continuous improvement. Feature Requests: Act as the customer's champion, gathering insights into new features or improvements that clients may need and advocating for them in product development. Cross-functional Communication: Work closely with product managers, data scientists, and developers to resolve complex client issues and deliver optimal AI solutions. Global Collaboration: Work across multiple time zones to support global customers and teams, ensuring timely responses and proactive engagement; effectively balance flexibility with availability. Strategic Planning & Account Growth Client Strategy Alignment: Understand the client's business goals and proactively suggest how the AI virtual agents can be leveraged to meet those objectives. Upselling & Cross-selling: Identify opportunities for expanding the use of AI technology within the client's organization, whether that means adding new channels, expanding capabilities, or using advanced features (e.g., analytics, automation). Quarterly Business Reviews (QBRs): Conduct regular, quarterly strategic reviews with clients to discuss performance, roadmap, new features, and opportunities for growth or improvement. Documentation, Best Practices, and Change Management Create Documentation: Develop and maintain clear technical documentation, including guides, FAQs, and troubleshooting resources, to help clients manage and optimize their virtual agents. Standard Operating Procedures (SOPs): Create and maintain SOPs for common troubleshooting issues and best practices related to virtual agents. Maintain accurate and up-to-date records of client interactions and account activities in our system of record. Feature Rollouts: Coordinate with clients during the release of new product features or updates to ensure a smooth transition, including handling any required updates to existing virtual agent configurations. Client Change Requests: Manage client requests for customizations or changes to their virtual agents, balancing customer needs with technical feasibility. Requirement * More than 6+ years of experience in a Technical Customer Success or Technical Account Management role within a B2B, SaaS environment * Self-assured, self-starter with proven ability to work in a fast-moving startup culture and a willingness to make quick judgments based on continuous prioritization and evolving customer needs * Relevant consulting and project management experience is required, preferably in the SaaS environment. * Good sense of curiosity with a genuine desire to learn, think with agility, and apply learnings in new situations * Stellar written and verbal communication tailored to the persona * Proven track record in building strong relationships with VP and C-Suite management in the customer portfolio * Strong sense of technical knowledge, working knowledge of APIs, and managing integrations * Familiarity with customer relationship management (CRM) software and support platforms (e.g. Zendesk, Salesforce, FreshDesk) * Must be willing and able to travel up to 20-30% of the time in response to customer needs, with all necessary travel documents maintained and current * Prior work experience with Chat, Email, Voice AI solutions or Agent Desk solutions is preferred but not required In order to ensure a fair and equitable recruitment process, Netomi requests that all applicants refrain from using any artificial intelligence language model to generate application responses and/or content. Any application that is found to have been a product of using such tools may be excluded from consideration. Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here. Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

The Company: Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 manufacturing plants across the globe. Metroll is committed to aggressively growing our presence in the Western United States. The Opportunity: Have fun! Hustle! Make it happen! Join the Metroll Sales team today! The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering personalized account management, ensuring that customers are aware of all the features and benefits of the company's products, and assisting in problem resolution. The Customer Success Manager will also educate customers on how to get the most out of their account. The Responsibilities: Develop a deep understanding of product features and benefits Develop a deep understanding of customer needs and goals Educate customers on Metroll's product offering Provide a high-touch, consultative approach to customer service Lead the customer through the sales cycle- from quotation to production all the way to product delivery Be an expert on the product and market space to provide suggestions to customers on how to get the most out of our products Drive customer success through proactive problem resolution, account growth initiatives, and proactive advocacy Effectively communicate cross-departmentally with other departments to provide excellent customer The ideal candidate has: A bachelor's degree in business administration or something similar Project management experience from conception to completion Multitasking and time-management abilities Client-facing and teamwork abilities Microsoft Office knowledge (Excel, Word, Outlook)

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7. Armis is a privately held company headquartered in California. We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients' business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others. We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we're looking for individuals who are passionate about making customers successful. What you'll do: Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform. Understand customer use cases and provide recommendations to improve security posture and platform utilization. Build and maintain trusted relationships with technical stakeholders and decision-makers. Act as the customer advocate within Armis, coordinating across teams to meet customer objectives. Ensure deployment and configuration align with key business use cases and are delivered on schedule. Stay current on third-party integrations and how they interact with Armis within customer environments. Serve as a subject matter expert in your area of technical proficiency. Partner with Product, Engineering, Support, and Sales teams to drive account success. What we expect: Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH). 5+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role. 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments. Strong communication and presentation skills across technical and executive audiences. 3+ years experience in IT, security, healthcare tech, or similar environments. Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures. Bonus Points: Experience in network engineering, architecture, support, or design. Knowledge of healthcare/ICT devices, manufacturers, or applications. Experience securing IT, IoT, or healthcare systems. Ability to travel up to 20-25% per quarter. Salary range guidance for this position is: $130,000 - $165,000 The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis. The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity. Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. Please click here to review our privacy practices.

Welcome to BeBetter Shop - Your Premier Blockchain Advertising and Crypto PR Agency. Specializing in propelling partners in the blockchain niche to the forefront, including SaaS and Tech companies, our goal is to secure a top position within just 1 to 6 months. As a leading crypto PR agency, we boost positive reviews and mentions across platforms like Trustpilot, Sitejabber, TrustedReviews, ScamAdviser, and many more, transforming trust scores and ensuring dominance on popular search engines. We help companies grow their positive reputation on popular business reviews' platforms, also on Reddit, Quora, and YouTube. Our company is headquartered in sunny California, but our team works remotely around the world. Job Description Customer Success Manager is the bridge between sales and customer success. You'll provide support for transitioning prospects into active users, often acting as a go-between with other departments within the company, such as marketing or product management. You will be a strategic and supportive partner for our customers at every stage of the buying process. You'll be focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping the sales team with upsells and renewals. You have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications. You should also be able to communicate clearly with customers to create strategies that grow our customer base. As a Customer Success Manager, you are the point of contact for customers who are looking to buy products and services, and they are the primary contact for customers throughout the lifespan of the account. Customer Success Managers also work closely with Sales Representatives to close deals and identify upsell opportunities with their customers. You will also manage the team of our sales managers. We offer: You get 4000 USDT monthly and bonuses for sales such as: 50% of sales you generate goes back to you. 20% of sales your team generate goes back to you. 200 USDT your weekly bonus if you generate sales over 3000 USDT total a week. 200 USDT your weekly bonus if your team generate over 15000 USDT total a week. 1000 USDT monthly bonus if you're the Top Success Manager of a month. Career growth opportunities Paid internet Free pizza Paid gym Free education courses Qualifications Proven Experience in Sales and Customer Success role, more than 3 years. Tech-savvy Strong business ethics and B2B communication skills. Experience managing the team - more than 3 years. Understanding of crypto Understanding of digital world in general Understanding of what the Anti-Fraud is Additional Information Our commitment is that every applicant will be evaluated according to their skills, regardless of age, socio-economic status, gender identity, race, ethnicity, sexual orientation, disability status or religion.

At HeyGen, our mission is to make visual storytelling accessible to all. Over the last decade, visual content has become the preferred method of information creation, consumption, and retention. But the ability to create such content, in particular videos, continues to be costly and challenging to scale. Our ambition is to build technology that equips more people with the power to reach, captivate, and inspire audiences. Learn more at *************** Visit our Mission and Culture doc here. Role Overview Customer Success at HeyGen exists to ensure customers realize measurable business value from the platform, not just product adoption. HeyGen is not a video creation tool. It is an operational capability that changes the cost, speed, scalability, and global consistency of video production across an organization. Customer Success owns making that transformation real after the sale. We are hiring multiple Customer Success Managers across different focus areas (Onboarding & Scaled CS, Strategic Accounts, and Renewals). While day-to-day responsibilities may differ by role, all CSMs at HeyGen are accountable for anchoring customers on outcomes, not features, and for driving retention and expansion through demonstrated value. Core Responsibilities All Customer Success Managers at HeyGen are expected to: Own post-sale value realization for their assigned customers, translating sales intent into measurable business outcomes. Anchor customer conversations around business impact, including: Cost structure reduction Time-to-content compression Scalable output without linear headcount growth Global consistency at local speed Guide customers through staged value progression: Immediate value (0-30 days) Structural value (30-90 days) Strategic value (90+ days) Define, track, and reinforce outcome-oriented success metrics, not just usage (e.g., time-to-value, cost savings, workflow adoption, renewal readiness). Partner cross-functionally with Sales, Support, Product, and Marketing to ensure a cohesive customer experience and clear ownership boundaries. Identify expansion opportunities that are justified by demonstrated impact, new workflows, or broader organizational adoption, not opportunistic upsell. Proactively assess churn risk and take action early through value re-anchoring and stakeholder alignment. Enjoy rolling up your sleeves and contributing to the continuous improvement of our operating cadence and customer engagement model as we scale. Role-Specific Focus Areas (You must be stellar at one of these) 1. CSM - Onboarding & Scaled Customer Success This role focuses on time-to-first-value and efficient value delivery at scale. Additional responsibilities include: Own structured onboarding motions for new and lower-ACV Enterprise customers. Developing and delivering standardized onboarding playbooks with clear success criteria. Drive fast realization of initial value and ensure customers reach a stable, self-sustaining operating state. Identify and mitigate churn risk early through structured interventions. Execute proactive, programmatic success plays across a pooled book of business. Identify signals for risk, expansion, or escalation into higher-touch motions. Optimize processes, automation, and documentation to increase CS leverage per account. Success looks like: Faster time-to-value Reduced onboarding friction Healthier accounts over the lifecycle of the subscription 2. CSM - Strategic Accounts This role owns HeyGen's most critical customer relationships. Additional responsibilities include: Serve as the primary strategic partner for a small number of high-impact accounts. Establish executive alignment and joint success plans tied to customer business priorities. Run structured executive business reviews that reinforce ROI and long-term value. Drive multi-threading, champion development, and succession planning. Identify and pursue expansion across departments, regions, and use cases. Partner closely with Product and Leadership on roadmap influence, references, and co-innovation where appropriate. Success looks like: 100% retention of Strategic logos Clear executive sponsorship on both sides Expansion driven by strategic embedding and well-grounded value narratives 3. CSM - Renewals & Value Defense This role focuses on renewal rigor, forecasting accuracy, and value articulation. Additional responsibilities include: Own renewal readiness for Enterprise accounts well in advance of contract expiration. Baseline and document customer value realized during the contract term. Anchor renewal conversations in outcomes, impact, and future-state value. Partner with Sales on pricing discipline and ACV uplift strategy. Maintain accurate renewal forecasting and clear internal communication. Success looks like: Improved Net Dollar Retention (NDR) Fewer last-minute renewals Higher renewal ACVs justified by demonstrated impact Preferred Qualifications 5+ years of experience in Customer Success, Professional Services, or Consulting in a related role in a SaaS environment, preferably with other AI tools. Experience operating in Enterprise CS motions, including PLG and sales-led models. Proven ability to manage accounts using business outcomes and metrics, not just activity. Comfort working with ambiguity and exercising judgment in how to prioritize customer effort. Strong written and verbal communication skills, including executive-facing conversations. Experience building repeatable CS playbooks and processes. Data-informed mindset with the ability to synthesize insights into clear recommendations. Thrives in a fast-paced environment and actively contributes to improving how the team operates. Why Join HeyGen Customer Success CS at HeyGen is a strategic, revenue-impacting function, not a support wrapper. You'll have real ownership, autonomy, and accountability over outcomes. You'll help define what “great” looks like as we scale Enterprise CS from the ground up. Work with the world's top companies and fundamentally reimagine how customers create and operate. Salary Range: $140,000 - $190,000 annual base salary Total compensation includes cash compensation, equity, and benefits. Please note that the salary information is a general guideline only. HeyGen considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal equity, as well as location, market and business considerations when extending an offer. As part of our total rewards package, HeyGen offers comprehensive benefits including a 401k plan, health benefits, generous PTO, a parental leave program and emotional health resources. HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us at HeyGen and be part of a team that's making visual storytelling accessible to all!