Customer Success Manager Jobs in Redondo Beach, CA

The Client Success Manager (CSM-1) is responsible for developing customer relationships that promote growth and retention. The job is to work closely with multifamily sector customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. To be successful, the CSM must have an in-depth knowledge of company products, services, partner integrations, client business practices and possess effective communication skills with a genuine desire to understand the client's business and provide value through actionable insights. Duties and Responsibilities: Proactively identify and escalate opportunities for growth and clients at risk. Conduct regular check-ins and quarterly business reviews with assigned clients. Provide a high level of actionable insight and data analysis to add value for customers. Participate in all team meetings and provide process enhancement feedback while promoting a culture of teamwork. Demonstrate increasing knowledge and comprehension of Rently products and integrations. Accurately document and update client records, support notes, and interactions in systems like Salesforce, ZenDesk, Dialpad, Confluence, etc. Ensure compliance with Rently best practices while following established policies and procedures. Consistently meet OKRs (Objectives and Key Results) and KPIs (Key Performance Indicators) as communicated by the manager. Required Skills and Abilities: Experience with Salesforce, ZenDesk, or other comparable CRMs and support ticketing systems. Proven ability to work in a fast-paced, team-oriented environment. Prior experience in SaaS, real estate, or proptech. Technical aptitude and ability to identify alternative solutions to customer issues. Ability to handle multiple, critical, high-priority issues with a sense of urgency. Proficiency with Google Suite Products. Excellent verbal, written, and interpersonal communication skills with strong active listening abilities. Effective problem-solving skills and a strong client orientation. Detail-oriented and dependable, with a positive and inquisitive attitude. Ability to multitask, prioritize, and collaborate cross-functionally. High degree of self-motivation, drive, and a proactive nature. Education and Experience: 3-5 years of experience in a customer success role. Bachelor's degree or higher (preferred). Multifamily industry experience (preferred). Track record of providing excellent customer advocacy. Experience in sustaining business growth and profitability by maximizing value. Ability to analyze customer data to improve customer experience. Experience holding product demonstrations for customers. Ability to evaluate and improve tutorials and other communication infrastructure. Skilled at mediating between clients and the organization. Experience escalating customer requests and complaints as needed. Proven ability to minimize customer churn. Experience in aiding product design and product development. For applicants located in California, the salary range for this full-time role is expected to be $75,000 - $80,000 annually. This range is a reflection of base salary only, not of a total compensation package. Please note Rently reserves the right to pay more or less than the posted range, depending on the candidate's experience and qualifications, and that the expected salary range may be different for candidates located outside of California. Full-Time Employee Benefits: Medical, Dental and Vision through Anthem Blue Cross (Rently pays 75% of employee monthly premium. 2 HMO options (where available) and 2 PPO options. FSA, and other voluntary plans. Company provided STD and LTD, and life insurance. -401k with 3% Rently match -Paid time off -Sick time off -Partial gym membership reimbursement -Partial pet insurance reimbursement -Career growth opportunities -Professional development opportunity -Work related travel opportunities (dependent on role) -Company gatherings & team events And more! Rently is an ISO 27001 and PIMS 27701 Certified Organization. By applying to this role, you confirm you are legally authorized to work in the United States. Rently US does not provide sponso rship.

Vaco LA is working with a client in the Lighting Manufacturing industry who is looking for a Customer Service/Sales Support Manager to help assist and manager there Customer support team. Key responsibilities will include, managing quotations and customer support team in all efficiency and performance metrics and checking system and making sure all orders are accurate. This opportunity is located in Chatsworth CA and will be fully in the office. This opportunity is direct hire and is looking to pay between 90k-100k. This opportunity provides and excellent company culture, excellent opportunity for growth, and a great work life balance. If you are interested, please apply today! Job Specifications: Monitor and evaluate quotations and sales support team Ensure all orders and changes are being properly managed Proactively monitor sales orders Assist team in collaboration with different internal departments Over 5 years of Customer Service Management or Sales Support managment required for role Experience in the Lighting Manufacturing highly preferred Experience with SAP highly preferred AA Degree required, Bachelors degree preferred Bilingual in Spanish preferred

Ultimate Staffing is seeking a Client Services - Work Order Manager to join a growing Construction company in Irvine. This is a direct hire role paying $76,0000- $80,000 annually Hours: M-F 8am- 5pm or 7am- 4pm - onsite, however may change as business needs change ON CALL once every 12 weeks- Additional pay for rotating on-call shifts (amount varies based on call volume, anywhere from $150 - $500 per weekly shift) Focus Areas: Project Coordination: Coordinate all aspects of electrical & lighting repair & maintenance work orders for our client's sites across the US. Serve as the hub between various teams including our electricians, suppliers, site managers, corporate headquarters, & internal staff. Establish and adhere to project timelines, milestones, & budgets, monitoring and reporting on progress along the way. Client Satisfaction: Ensure top-tier client satisfaction through effective communication and problem-solving. Anticipate customer needs and proactively provide solutions to enhance our customers' experience with Sunset. Estimating: Prepare accurate cost estimates for lighting & electrical projects based on labor, materials, & other cost centers. Analyze project specifications to determine project requirements and associated costs. Vendor Coordination: Identify & select appropriate vendors & suppliers for each work order. Negotiate pricing & lead times with vendors to optimize cost-effectiveness & project completion time. Maintain strong relationships with vendors to facilitate smooth project execution. Purchasing & Order Tracking: Specific to each work order, identify materials required and their cost & quantity. Issue purchase orders to appropriate supplier. Track delivery of supplies and ensure proper order fulfillment. Troubleshooting & Problem Solving: Identify & resolve project-related issues & challenges in a proactive & efficient manner. Utilize analytical & technical skills, as well as outside resources, to quickly resolve project roadblocks. Collaborate with team members to implement effective solutions and minimize project disruptions. Professional Development: Engage in professional development initiatives to foster growth and skill enhancement. Compensation & Benefits Compensation: $76,000- $80,000 annualized base pay, plus annual performance-based profitshare perk equaling 5-10% of base Eligible for overtime Additional pay for rotating on-call shifts (amount varies based on call volume, anywhere from $150 - $500 per weekly shift) Benefits: (10) days paid vacation (increases with longevity with company) (10) paid holidays (5) paid personal days Health & Dental Insurance Plans; Vision discount program SIMPLE IRA retirement plan with 3% employer match Paid educational & certification opportunities o Monthly fitness subsidy Onsite car washes Company-wide social events & volunteer opportunities For their bonus structure, it is based off of a profit share. Bonuses will be determined by profitability of the company as well as employee performance. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Who We Are: FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs. What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location. If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family! Recent Achievements Speak Louder Than Words: 2024 - American Banker - #1 Top Performing Publicly Traded Bank with under $2b in assets 2023 - American Banker - "Top 5" Community Bank in the Country #4 2023 - OTCQX - Best 50 Companies #3 2023 - 5-star Rating Bauer Financial What You Should Expect While Working at FFB: Company ownership through our Employee Stock Ownership Program (ESOP) A friendly, close-Knit work culture that encourages growth Opportunities to Participate in Community Networking Events Benefits Package o Medical/Dental/Vision o Life Insurance o Paid Vacation o 401(k) Retirement Plan o Training & Development o Tuition Reimbursement o Employee Assistance Program o Internal Job Posting & Referral Program Ideal Candidate: FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: Teamwork - We collaborate, hold each other accountable, and win together. Relationship - We are trustworthy, transparent, and respectful. Authentic - We are humble, vulnerable, and we speak up. Commitment - We are owners...Be hungry, responsive, and have a sense of urgency. About the Position: The Relationship Manager, Southern California is responsible for developing new and existing commercial lending and deposit relationships for a specific market of small to medium size businesses and business professionals. In addition, the Relationship Manager is responsible for attaining established individual, department, and Bank goals through active participation in sales management and other bank programs. This position will provide a superior level of customer relations and service, ensuring compliance with Bank policies and procedures.is responsible for developing new and existing deposit relationships for a specific target market of small to medium-sized businesses and business professionals. In addition, the Relationship Manager is responsible for attaining established individual, department, and Bank goals through active participation in sales management and other bank programs. This position will provide a superior level of customer relations and service, ensuring compliance with Bank policies and procedures. Essential Duties: Reinforce the application of superior customer service by example along with appropriate follow through with involved customers and staff. Engage in business development activities and solicitation of new business prospects; participation in community affairs, business and service organizations, including public speaking; actively involved in instilling and maintaining a positive sales environment through education of the Bank's products and services; investigate and follows-up on significant changes in status of existing customers; meet with customers to discuss needs and outline appropriate Bank services and to resolve problems as necessary; assist in the organization of the department, coordinating available resources (e.g., staff, materials, etc.) for maximum results; and reviewing marketing strategies in relation to department and Bank goals and recommending suitable marketing approaches. Cross sells the Bank's other products and services, referring customers to appropriate staff as indicated. Build banking team in the Southern California Market, specifically the East Bay area, and cultivate and maintain relationships with strong commercial bankers with an eye towards continual growth in the geography. Identify key metrics to measure progress and hold team accountable against KPIs. Assist in the assurance of audit compliance and procedure quality control for the department and recommend and initiates corrective actions to the Business Development Manager. Contribute to the overall profitability of the Bank; assist in the implementation of costs controls, income generation, and department marketing efforts. Assist other officers in resolving inquiries and providing support; participate in various internal committees assigned by senior management. Ensure implementation and compliance to meet security precautions and protect customer deposits, bank assets and staff. Participate in the day-to-day operations for the department as directed, review and act on daily reports. Maintain an advanced knowledge of financial industry status and trends. Respond to inquiries or refer inquiries to the appropriate department or person and exhibit the necessary follow-through with customers and/or staff involved. Provide supervision and support to all areas of the department where service or assistance is needed. Assists in implementing cost controls for the department and monitoring expenses to ensure compliance with budget. Consistently apply superior decision-making techniques pertaining to inquiries, approvals and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development. Assume responsibility for special projects; gather data and prepare reports for Senior Management, audit and other personnel. Solve and answer complex customer transactions, problems, or inquiries. Operate computer terminal or personal computer to process account activity, determine balances and resolve problems within given authority. Answer questions and directs callers to proper Bank personnel. Demonstrate knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to walk and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations, and adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position. Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions. Requirements: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. Must reside in Southern California and established in the market. Bachelor's degree from an accredited college or university required. 5 years of related experience and/or training; or the equivalent combination of education and experience. Work-related experience must consist of business development or sales experience, preferably within the financial services industry. Basic experience, knowledge and training in financial statement and tax return analysis typically resulting from a combination of education in accounting, financial and/or credit analysis or related areas. Intermediate knowledge of related state and federal banking compliance regulations, Bank policies and procedures, and the Bank's products and services. Intermediate experience, knowledge and training in bank operations activities and terminology. Proven skills to develop marketing and business development skills with customers. Demonstrated ability to cross-sell and explain all Bank products and services with confidence and authority. Intermediate banking product knowledge. Ability to deal with complex problems involving multiple facets and variables in non-standardized situations. Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures. Excellent organizational and time management skills, with the ability to provide leadership, supervision and training of employees using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegation skills. Basic skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet, and specialty software programs. Basic typing skills to meet production needs of the position. Intermediate math skills: ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence, and procedures, speak clearly to customers and employees. Thorough understanding of management procedures; ability to plan department or Bank activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Bank activities; effectively staff (selecting, training and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate). Ability to work with minimal or no supervision while performing duties. Current California driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities. Compensation details: 125000-175000 Yearly Salary PId82742c79977-26***********5

With over 10+ years of experience in the laser engraving industry, OMTech is a trusted name in the laser engraving community. At OMTech, our passion for laser machines and the engraver community we serve is our source of pride. The Product Customer Support Manager at OMTech Laser is responsible for overseeing the technical support team, ensuring high-quality customer support, and maintaining service excellence. This role involves managing daily operations, providing technical guidance, and supporting the development of team members. The Product Customer Support Manager will ensure timely and effective resolution of technical issues and contribute to the continuous improvement of support processes. This person will report directly to the Chief Operating Officer (COO) and must be flexible to accommodate meetings with our China team during after-hours at least 2-3 times a week. Key Responsibilities Technical Support Leadership: Lead and manage a team of technical support specialists responsible for providing assistance to customers experiencing issues with OMtech laser systems. Provide guidance, training, and mentorship to ensure the team delivers high-quality technical support services. Customer Escalations: Serve as the escalation point for complex technical issues that cannot be resolved by front-line technical support staff. Investigate escalated cases, analyze root causes, and work with internal teams to develop and implement solutions to address customer concerns effectively. Problem Resolution: Assist technical support staff in diagnosing and troubleshooting technical issues reported by customers. Provide expertise and guidance in resolving technical problems related to laser system operation, software functionality, hardware components, and system integration. Customer Communication: Maintain regular communication with customers to provide updates on the status of escalated cases, gather additional information as needed, and ensure timely resolution of technical issues. Foster positive relationships with customers by demonstrating empathy, professionalism, and a commitment to customer satisfaction. Technical Documentation: Develop and maintain technical documentation, including troubleshooting guides, knowledge base articles, and FAQs, to assist customers and technical support staff in resolving common technical issues efficiently. Ensure that documentation is accurate, up-to-date, and accessible to all relevant stakeholders. Quality Assurance: Monitor the quality and consistency of technical support services provided by the team. Conduct regular reviews of support interactions, provide feedback and coaching to team members, and identify opportunities for improvement in processes, procedures, and service delivery. Training and Development: Coordinate and facilitate training sessions, workshops, and skill-building exercises for technical support staff to enhance their technical knowledge, troubleshooting skills, and customer service capabilities. Promote a culture of continuous learning and professional development within the team. Performance Management: Set performance goals and objectives for technical support staff, monitor performance metrics and KPIs, and provide regular performance feedback and evaluations. Recognize and reward top performers and provide support and guidance to team members who may be struggling to meet expectations. Qualification and Skills: Must Haves: Bachelor's degree in engineering, Computer Science, or related field. 5+ years of experience in customer or technical support roles in a product-based company, with at least 2 years in a leadership position. Mandarin Chinese language requirement is a must. Strong troubleshooting skills and the ability to diagnose and resolve complex product based technical issues in a timely and effective manner. Excellent communication and interpersonal skills, with the ability to convey product technical information clearly and concisely to both technical and non-technical audiences. Leadership and team management abilities, with experience in coaching, mentoring, and developing the team. Customer-focused mindset with a commitment to delivering exceptional technical support and ensuring customer satisfaction. Proficiency in technical documentation, including the creation and maintenance of troubleshooting guides, knowledge base articles, and FAQs. Familiarity with CRM systems, ticketing systems, and other tools used for technical support case management and tracking. Nice to Haves: In-depth knowledge of laser systems, laser technology, and related components, including laser sources, optics, control systems, and software applications.

Millions of people across the world come to Pinterest to find new ideas every day. It's where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love.In your role, you'll be challenged to take on work that upholds this mission and pushes Pinterest forward. You'll grow as a person and leader in your field, all the while helping Pinnersmake their lives better in the positive corner of the internet. Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences. Our new progressive work model is called PinFlex, a term that's uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more. As a Client Account Manager focused on lower funnel marketing tactics and strategies, you'll drive conversions and maximize ROI for Pinterest's most strategic advertisers. This includes leveraging Pinterest Ads to target high-intent audiences and drive bottom-funnel conversions through special promotions, discounts, and retargeting campaigns, ultimately maximizing return on investment. You'll plan and implement advertising of specific major accounts to retain clients' business and grow those opportunities through understanding your clients' goals and helping them achieve their goals. You'll cultivate relationships and identify opportunities. Your strategic direction will drive value for millions of Pinners who come to Pinterest daily, seeking inspiration to actualization, needing our partners' products to take action. Build relationships with key stakeholders across complex organizations, and drive value by using data insights within the business and across the marketing funnel. This involves building brand recognition, generating interest, and educating potential clients about the brand's products and services. What you'll do: Build and nurture strategic partnerships: Independently engage with partners on campaign performance, optimizations, and new opportunities, ensuring their objectives are met through collaboration with internal teams. Drive business growth through data-driven insights: Deeply understand partner goals, ask probing questions to uncover customer objectives and challenges, translate data into actionable insights, and deliver compelling narratives to guide successful media strategies. Be the Pinterest expert: Develop deep expertise in Pinterest's ad products and best practices, advising partners on targeting, bidding, creative, and measurement strategies to optimize campaign performance to maximize market impact and value, exceed targets. Ensure campaign success: Proactively monitor and optimize campaigns, interpret results, troubleshoot issues, and deliver performance updates to partners, ensuring alignment with agreed-upon metrics. Lead client engagements: Actively participate in client meetings, understand their objectives and challenges, and present tailored solutions to drive success. Address partner questions or concerns professionally and patiently, identifying opportunities to promote Pinterest solutions and deepen client engagement. Simplify the complex: Distill complex processes and products into clear, digestible formats for partners, providing expert guidance on Pinterest's ad features and capabilities. Stay current on product roadmaps and collaborate with cross-functional teams to address partner needs. Pitch new solutions: Confidently pitch new performance products and campaign best practices at scale, showcasing the value of Pinterest's evolving offerings. Drive business growth and maximize ROI: Retain, grow, and diversify partner investments, directly contributing to Pinterest revenue growth. Analyze key metrics, optimize campaigns, and measure ROI to ensure performance targets are met and exceeded. Build strategic partnerships: Cultivate strong relationships with key stakeholders across partner organizations, establishing yourself as a trusted advisor. Collaborate closely with internal teams to advocate for solutions that deliver exceptional business outcomes. Transform data into actionable insights: Deeply understand partner goals and leverage data-driven insights to craft compelling narratives and actionable recommendations that guide successful campaigns. Identify and capitalize on growth opportunities: Proactively identify opportunities to promote various Pinterest products, working closely with clients and agencies to expand partnerships and drive incremental revenue. What we're looking for: Client Account Management: Experience independently managing client accounts that are mutually beneficial. Digital advertising expertise: Deep understanding of digital advertising and media sales, with a technical foundation in Search, Shopping, Display, and Social advertising technologies. Strong consultative sales skills: Effectively identify clients' business needs with data backed hypotheses and map it with Pinterest recommendations, overcoming obstacles and client resistance . Drive Conversions and ROI: Develop and execute lower-funnel marketing strategies to maximize ROI for Pinterest's most strategic advertisers. Focus on driving bottom-funnel conversions through tactics such as special promotions, discounts, and retargeting campaigns. Optimize Pinterest Ads: Leverage Pinterest Ads to effectively target high-intent audiences, ensuring that campaigns are optimized for performance and deliver measurable results. Retargeting Campaigns: Develop and manage effective retargeting campaigns to re-engage users who have previously interacted with the brand, driving them towards conversion and increasing overall campaign efficiency. Campaign Setup and QA: The CAM will be responsible for the setup & QA of performance campaigns, while following best practices across all releases. The Associate will work to manage the delivery of creative assets, campaign optimizations, and all relevant campaign/billing documentation in preparation for campaign launch and post-campaign wrap up. The CAM will work extensively with internal and external teams to ensure first-party data segments 'piped' correctly to platform(s) before launch. Campaign Management and Optimizations: The CAM will be responsible for optimizing media campaigns daily. He/She will work with various technologies & buying platforms to optimize numerous target audience segments cross-platform, while supporting audience data analysis throughout & post-campaign. Reporting: Reporting is essential for performance media buying. The CAM will be responsible for delivering a daily tracker to monitor daily pacing / performance changes. Weekly basis, he/she will provide visibility to the performance of live campaigns via weekly & campaign-end reporting. Deepening Client Engagement: Strategically leveraging client budgets and identifying opportunities to promote broad client engagement on platform; resulting in an increase in ad spend. Be Autonomous: Ability to independently manage priorities to achieve goals. Collaborative partner: Thrives in a team environment, proactively supporting colleagues and adapting to a fast-paced, dynamic workplace. Strong communicator: Ability to develop and maintain relationships both through written and verbal communication. Relocation Statement: This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model. In-Office Requirement Statement: We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection. This role will need to be intheofficeforin-person collaboration 1/ week and therefore needs to be ina commutable distance from one of the followingoffices: Chicago, IL; New York, NYC; San Francisco, CA; Los Angeles, CA. #LI-HYBRID #LI-PW1 At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity and incentive compensation. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found here. US based applicants only$61,285$129,500 USD Our Commitment to Diversity: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please completethis formfor support.RequiredPreferredJob Industries Other

The Customer Service Manager is responsible for overseeing the customer service team, ensuring high-quality service delivery, and maintaining customer satisfaction. This role involves managing daily operations, resolving complex customer issues, improving service processes, and ensuring adherence to customer service standards and policies. Key Responsibilities: Team Leadership: Lead, mentor, and motivate the Customer Relationship Managers and the customer service team to maintain productivity and a positive work environment. Order Fulfillment: Oversee the processing of sales and purchase orders, ensuring timely and accurate order completion, while addressing special customer requirements. Customer Communication: Provide timely updates on order status, product availability, and resolve issues with customers through various channels (phone, email, in-person). Policy Development: Create, implement, and enforce customer service policies and standards to improve customer satisfaction and team performance. Issue Resolution: Handle escalated customer complaints, track their resolution, and ensure complex issues are addressed with efficiency and professionalism. Service Performance: Monitor and analyze customer service metrics, ensuring the team meets agreed service levels and identifying areas for improvement. Cross-Department Collaboration: Work with other departments to implement strategies that support company growth and enhance the customer experience. Resource Management: Ensure the customer service team has the necessary tools, resources, and training to perform at a high level. Project Management: Lead and coordinate customer service projects to improve productivity, service quality, and profitability, while ensuring budget adherence. Required Skills: Detail-Oriented & Organized: Ability to prioritize, organize, and manage multiple tasks in a fast-paced environment while maintaining attention to detail. Communication: Strong verbal and written communication skills, with a professional and friendly demeanor. Team Player: Ability to collaborate effectively with diverse team members and work cross-functionally. Problem Solving: Strong analytical and decision-making abilities to resolve issues and improve processes. Self-Motivated: Proactive in taking ownership of tasks and working independently with minimal supervision. Technical Proficiency: Proficient in Microsoft Office Suite (Outlook, Word, Excel) and comfortable with office equipment (fax, scanner, printer). Customer Knowledge: Ability to learn and retain product knowledge to better assist customers. Compliance & Safety: Adhere to Good Manufacturing Practices (GMP), Safe Quality Food standards (SQF), and workplace safety protocols (PPE). Required Experience: Education: Relevant bachelor's degree. Experience: Prior customer service and supervisory experience, with a strong understanding of customer service principles and practices. Skills: Expertise in problem analysis, decision-making, and process optimization. Physical Demands / Work Environment: Ability to lift up to 30 lbs. Capability to work in a high-paced, hot environment, standing and walking for long periods. Tolerance for strong odors in the workplace.

ABOUT US: At Pacific Care Pet Emergency & Specialty, we are committed to providing exceptional care for the pets in our community. Our services include Emergency Care, Critical Care, Oncology, Surgery, Cardiology, and Internal Medicine. We are dedicated to treating each pet with compassion, as if they were our own, and working collaboratively with primary care veterinarians to ensure comprehensive treatment. Our mission is to enhance the quality of life for animals, and as a team, we continually advance our medical expertise to deliver the highest standard of care to our patients. GENERAL OVERVIEW: The Referral Relationship Manager (RRM) serves as a liaison between a hospital and referring veterinarians within the market and surrounding areas. This position actively drives patient referrals and hospital referral revenue by identifying, cultivating, and maintaining positive relationships with doctors and key decision-makers in the referring veterinary community. The RRM develops and executes meaningful engagement activities to promote hospital services and philosophies. The RRM serves as the main communication hub for the referring community and actively monitors and measures the hospital referral process to resolve problems quickly and improve service. This position requires a dual reporting structure and reports directly to the Referral Group Manager (functional manager) with a secondary reporting line to the local Hospital Director. The base annual salary range for this position is $75,000-$85,000 with a quarterly incentive plan. ESSENTIAL JOB FUNCTIONS: Works directly with hospital leadership to identify referral performance goals and develops outreach and engagement strategies to successfully execute against these goals to drive hospital revenue. Consistently engages the referring community with relevant and valuable email, phone, and in-person communications. Customizes outreach and interactions based on the individual needs of each referring hospital and doctor. Maintains a regular engagement schedule to continually develop positive referral relationships. Meets directly with referring doctors and key decision-makers to better understand the needs and the referral opportunity of each individual practice. Plans, executes and evaluates the efficacy of CE/Symposium events, hospital tours, and referring practice recognition and engagement events. Works in partnership with hospital leadership to develop and track an annual referral marketing budget to support all outreach events and activities. Works in partnership with hospital marketing resources to plan, develop and execute strategic engagement campaigns to successfully launch new service offerings and promote new doctors. Actively leverages the Customer Relationship Management (CRM) tool, Referral Marketing Dashboard and other advanced analytic tools offered by the centralized support team to track performance metrics and use data to inform and evolve practice referral marketing strategy. Serves as the main point of contact for the referring community and helps monitor and measure the referral process to resolve problems quickly and improve service. Continually builds a competitive knowledge of emergency and specialty veterinary services including a deep familiarity and understanding of hospital-specific differentiators. May perform other job duties as assigned. QUALITIES OF A SUCCESSFUL CANDIDATE: Mission: You are motivated and inspired by our mission to improve the lives and well-being of pets and people in our community. Grit: You bring determination and a strong will to the challenges and opportunities that come with working in the veterinary field. High Standards: You take pride in your work and have a very high individual accountability. Curiosity: You are energized by learning and finding creative solutions to new and challenging situations. Self-Starter: You are highly ambitious, self-motived, and take initiative to achieve results. You thrive in environments that allow you to work independently with minimal supervision. JOB REQUIREMENTS: Must possess a valid Driver's license and clean driving record. Must have reliable personal transportation for frequent local travel to referring hospitals and the ability to accurately track weekly mileage for travel reimbursement. Ability to occasionally work uncommon hours to support hospital activities. PREFERRED SKILLS AND EXPERIENCE: Associate or bachelor's degree is preferred, but not required. The equivalent combination of education, training, and experience will be considered. 3-5 years of professional experience in a role that demonstrates the ability to successfully manage multiple projects and priorities, effectively communicate across a diversity of roles and individuals, actively engage customers or clients, and drive organizational growth. Professional experience in veterinary medicine or the animal health industry is preferred. Enthusiasm, and deep respect for the veterinary profession and the ability to convey this authentically through communications and interactions. Excellent communication skills and the ability to work effectively across a variety of channels including in-person, phone, email, virtual meetings, social media, etc. Proficient technology and computer skills and the ability to read, interpret and analyze basic performance metrics and use data to drive decision-making. COMPENSATION AND BENEFITS: The base annual salary range for this position is $75,000-$85,000 with a quarterly incentive plan. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Full-time benefits include medical, dental, vision, short & long- term disability option, company paid life insurance, flex- spending account, 401(k), Employee Assistance Program, uniform & CE allowance provided annually. Generous pet service discount which can be used at any Ethos hospital or Urgent Care. Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need. RVT, Registered Veterinary Technician, Registered Vet Tech, Registered Vet Technician, Registered Veterinary Tech, CVT, Certified Veterinary Technician, Certified Vet Tech, LVT, Licensed Veterinary Technician, Licensed Vet Tech, Credentialed Veterinary Technician, Credentialed Vet Tech, Credentialed Veterinary Tech, Veterinary Technician, Veterinary Tech, Vet Tech, Vet Technician, Veterinary Assistant, Vet Assistant, Technician Assistant, Tech Assistant, Kennel Assistant, Kennel Technician, Kennel Tech, Animal Assistant, Veterinary Nurse, Vet Nurse PM19 Powered by JazzHR Compensation details: 75000-85000 PI4e463c7620b8-26***********4

Straive is a global leader in enterprise-grade data analytics and AI solutions, committed to empowering businesses across various industries with cutting-edge technology and expert insights. Backed by EQT, a top private equity firm, we are uniquely positioned to drive innovation through significant investments and an entrepreneurial spirit. Our core focus is on delivering advanced Data Analytics & AI Solutions. By combining sophisticated technology with subject matter expertise, we deliver material impact on our clients' topline and streamline their operations. We specialize in providing tailored solutions across financial services, CPG, legal, pharma, life sciences, retail and logistics, helping them build robust data analytics and AI capabilities. With a client base spanning 30 countries, Straive's strategically located teams operate from eight countries and is headquartered in Singapore. This global presence enables us to offer localized expertise with a worldwide perspective. Join Straive to be part of a dynamic team at the forefront of data analytics and AI innovation. Here, you'll have the opportunity to contribute to transformative projects, supported by significant investments and an entrepreneurial drive fueled by our partnership with EQT. Job Title: Engagement Manager - Sports & Media Analytics Type: Full-Time Location: Inglewood, CA (Remote) Job Overview: We are looking for a driven Engagement Manager with expertise in sports & media analytics. The role involves building deep client relationships, leading analytics-driven solutions, and shaping strategic initiatives for our spectator sports & media clients. This is an exciting opportunity for someone who thrives in a growth-oriented environment, with a strong focus on client success and delivery. Key Responsibilities: Client Engagement: Foster and strengthen relationships with clients to ensure satisfaction and expand project scope. Strategic Leadership: Develop and drive analytics strategies that align with client goals for growth and asset retention. Analytics Delivery: Lead teams in the successful delivery of complex data and analytics solutions Hands on Analytics: Utilize data analytics tools and methodologies to generate impactful insights and recommendations Business Development: Support growth by engaging in client presentations and proposal development. Client Communication: Deliver insights effectively with clear, proactive, and consultative communication. Qualifications: Experience: 7-10 years of proven expertise in the spectator sports & media industry. Demonstrated success in developing and delivering data and analytics solutions with a focus on marketing and sales analytics. Skills: Experience working with structured/unstructured datasets, ability to clearly document and communicate requirements to technical team members. Experience with Business Intelligence tools such as Tableau and Power BI Experience in SQL, Python, PySpark for data querying, manipulation, and analysis Proficiency in preparing presentations (Google Slides, Power Point) Proficiency in Excel: Data manipulations, Pivot tables, charts etc. Experience in working with Cloud Technology, preferably AWS Growth mindset and proactive self-starter. Exceptional leadership and problem-solving abilities. Excellent communication and presentation skills, with the ability to convey complex technical concepts to non-technical stakeholders This job description is not intended to cover or contain a comprehensive listing of all responsibilities, duties, or activities that are required. Responsibilities, duties, and/or activities may change, or new ones may be added at any time with or without notice. If you are a motivated professional with a passion for delivering impactful solutions, we'd love to hear from you. Apply today to be part of a dynamic and forward-thinking team at Straive. “Straive is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.”

About us: "Those who work with us take part in the company's life. Everybody knows that their work is an indispensable contribution to our shared growth " - Brunello Cucinelli Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the international informal luxury ready-to-wear sector. As a perfect blend of industry and craftsmanship, our products are designed to stand the test of time. The whole world is fascinated by the products of our country, by the careful selection of raw materials, and the search for the highest quality and creativity in every step of the production chain. Today, the Brunello Cucinelli company finds its true meaning and aesthetic pursuit in manual skills, craftsmanship and the exclusivity of its collections. They are the truest expression of humanity and of creativity and, as such, are fundamental to us. Who you are: Made to Measure Manager (Satoria Solomeo) at Brunello Cucinelli offer impeccable and personalized service to perspective and existing customers. This role contributes to the overall success of the business by providing a specialized support and training to our Store Teams and multibrand locations. Made to Measure Managers directly contribute to the success of the MTM business of the company. This role is a crucial part of our infrastructure: enhancing customer experience and loyalty. Made to Measure Managers are responsible for being ambassadors of the brand and furthering the Humanistic philosophy of Solomeo. What You'll Do: Develop the Made to Measure business, supporting initiatives and growth across retail channel by cultivating clientele and partnering cross-functionally with Client Advisors in the store as well as in conjunction with the west coast multibrand accounts Uphold all standards of the Made to Measure Business including visual and service standards Continuously demonstrate product knowledge to enhance sales, use company-provided resources to deepen understanding of product assortment. Provide training, guidance, and coaching to MTM Specialists in each store to ensure they have all tools available to them to create a memorable customer experience and inspire return visits. Support with seasonal preparation activities such as organizing swatch books and other collateral Prepare and support store teams for MTM/VIP activations and events including trunk shows. Work cross functionally with corporate partners including Marketing, logistics, and visual merchandising to ensure success of MTM business in location and with multibrand partners. Assist retail stores with proactively resolving customer concerns by finding meaningful resolutions for customers and using best-in-class customer service. Act as a brand ambassador emulating the brand aesthetic and embodying a strong sense of brand philosophy and lifestyle. Under the direction of the local Head of Sartoria Solomeo, complete additional operational objectives. Utilize business acumen (both written and verbal) in relation to health of business including opportunities and successes Collect, organize, and communicate anecdotal customer feedback about product to local Head of Sartoria Solomeo to ensure that we are able to meet customer expectations. Promote cooperation and commitment within the team to achieve goals and celebrates team accomplishments and shares credit with others. Qualifications: Strong affinity for Brunello Cucinelli brand and philosophy. High School Diploma required. Strong retail and multi-brand brand ambassadorship experience 3-5+ years working with Made to Measure product and custom tailoring Exceptional customer service and networking skills, with the ability to network and develop clients. 50% travel Strong verbal and written communication skills. Proficient with POS systems and Microsoft Office Suite; Outlook and Excel. Ability to stand for multiple hours and lift up to 40 pounds without assistance Able to work a varied schedule each week including nights and weekends. Ability to prioritize multiple projects effectively to deliver timely and impactful results. Thrive on working collaboratively with team members across the company. Adaptable and comfortable with change. Convey positive can-do attitude towards tackling problems. Ability to seek feedback and seek other points-of-view while maintaining confident direction. Team player who can thrive in a relationship driven environment. Passionate, driven, and motivated by product. EEOC Brunello Cucinelli is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

About Us: We are a prestigious personal injury law firm located in the heart of Newport Beach, CA. With a dedication to serving our clients with compassion, expertise, and relentless advocacy, we have earned a reputation for excellence in the legal community. We specialize in representing individuals who have been injured due to the negligence of others, providing them with the highest quality legal representation and support. Position Overview: We are seeking a dynamic and experienced Intake Manager to join our team. The Intake Manager will play a critical role in the firm's success by managing the intake process for new clients. This role requires exceptional communication skills, attention to detail, and the ability to empathize with individuals who have been injured and are seeking legal assistance. The Intake Manager will be responsible for ensuring that each client receives personalized attention and guidance from the moment they first contact our firm. Responsibilities: Respond promptly and courteously to inquiries from potential clients via phone, email, and in-person visits. Conduct initial consultations with potential clients to gather information about their case and assess their eligibility for representation. Manage and organize client intake paperwork and documentation. Coordinate with attorneys and legal staff to assign cases and ensure a smooth transition from intake to representation. Provide compassionate support and guidance to clients throughout the intake process, addressing their questions and concerns with professionalism and empathy. Maintain accurate and up-to-date records of all client interactions and case information. Collaborate with marketing and outreach teams to develop strategies for attracting new clients and maximizing intake opportunities. Qualifications: Previous experience in a legal intake or client services role, preferably in a personal injury law firm. Strong communication and interpersonal skills, with the ability to build rapport and establish trust with clients. Excellent organizational skills and attention to detail. Ability to multitask and prioritize tasks in a fast-paced environment. Proficiency in Microsoft Office and experience with legal case management software is a plus. Bilingual proficiency (English/Spanish) is desirable but not required.

Job Title: General Manager Reports to: Franchise Owner COMPENSATION & BENEFITS: offers a competitive base salary based on experience & performance Commission paid on sales Opportunity to bonus, based on performance Unlimited Membership 30% Off All Retail COMPANY OVERVIEW: YogaSix believes everyone deserves the mind-body experience of yoga. YogaSix offers six different class types designed to accommodate students of all levels in a way that is empowering, encouraging, and fun. YogaSix was established in 2012 and is the fastest growing boutique yoga company in the United States. POSITION: The General Manager is responsible for overseeing the designated studio(s) to ensure the studio is well-maintained and that customer service standards are upheld to YogaSix standards. He/she will oversee all aspects of studio functionality including Sales and Operations as well as the direct supervision of Wellness Advisors and Teachers. He/she must have strong customer service skills, knowledge of PC/Mac computers, able to communicate in an effective and efficient way, be team-oriented and have a drive and passion for sales and service. DUTIES Lead Generation, Membership Sales and Retention Manage and grow all revenue streams including Memberships, Retail and Teacher Training Manage studio budget, spending, and reporting Create and execute ongoing marketing plan based on studio needs with a focus on new client acquisition, activation, retention and loyalty Schedule/participate in Grassroots Marketing partnerships on a weekly basis to drive new guest traffic Work with Studio Owner and Director of Education to optimize class schedule on an ongoing basis Recruit, hire, train, supervise, coach, mentor all studio staff Recruit, hire, onboard, coordinate training, and terminate Teachers (with support of lead teacher) Manage maintenance issues, inventory and cleaning Participate in studio, regional and company-wide meetings and trainings as needed Work closely with Studio Owner and National Sales Director to ensure health and profitability of the studio JOB REQUIREMENTS: 2+ years of retail/service sales or fitness sales experience Experience supervising people successfully Proven experience in generating and following up on leads Confident in generating personal sales and training Wellness Advisors in sales Ability to manage and drive all revenue streams: memberships, retail, and teacher training Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email Strong customer service skills Ability to excel in a fast changing, diverse environment Ability to recognize areas of improvement and make changes using good judgement Solid writing and grammar skills Highly organized, proficient in data management, ability to prioritize and meet deadlines Professional, punctual, reliable and neat Strong attention to detail and accuracy Trustworthy and ability to handle confidential information Ability to work harmoniously with co-workers, clients and the general public Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices Proficient with computers and Studio software PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Employee must be able to work hours that may exceed 8 hours per day and/or 40 hours per week including nights and weekends, especially during peak activity periods. May be required to sit or stand for up to four hours at a time. May be required to reach with hands and arms. Must be able to bend, lift, kneel, and drive a car. This job requires the person to climb up and down flights of stairs as elevators are not present at all locations. May be asked to occasionally lift up to 30 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and the ability to adjust and focus Must be able to effectively hear in person and via telephone Powered by JazzHR PI1f1df7abd589-26***********9

Sales Manager Job Category: Sales Schedule: Full Time Job DetailsDescription Our passion for coffee makes SEB Professional North America a growing company! We are in the professional coffee machine business at SEB Professional with three core coffee equipment lines of Schaerer, WMF, and Curtis. You can find our coffee machines in Hotels, Restaurants, Coffee Shops and Convenience Stores worldwide. Chances are you have enjoyed a cup of coffee brewed by one of our products during your morning coffee run at McDonald's, Dunkin, Chick Fil A, Peet's Coffee or Tim Hortons. SEB Professional is a subsidiary of Groupe SEB, a large French consortium and the world's largest manufacturer of cookware in more than 150 countries, with 36,000 employees and over €8,1 b in sales annually. Notable brand names associated are Tefal, T-Fal, Krups, Lagostina, Rowenta, Moulinex, SUPOR, Arno, Emsa, All-Clad. Our Company operates in the Professional Coffee Machine division. What you'll do? As a member of the Food Service team, the Sales Manager is responsible for capturing market share and grow sales for Schaerer, WMF, and Curtis by engaging prospects with tailored messages. This person will manage the sales cycle in all commercial aspects and partner with the technical sales team to ensure successful beginning of the customer journey with SEB Professional. The Sales Manager will cover a large territory spanning multiple states targeting customers in the Food Service industry. Pay range: $90,000 to $110,000 & bonus. Key Responsibilities: Grow existing accounts and expand penetration for assigned channel. Provide strategic insights in planning to sales and marketing leadership. Utilize market data and insights as a key resource to close sales opportunities. Provide active pipeline of new business opportunity. Prepare monthly sales forecast. Train and engage with customer sales teams regarding SEB products. Deliver yearly sales quotas for all brands. Utilize market data to close sales calls. Represent SEB Professional at trade shows, industry engagements, and other matters. Works with the technical sales team to overcome technical hurdles of the sales cycle. Other tasks as assigned. What you'll need to be successful in this role: Bachelor's degree is a plus. Minimum of 5 years in an outside sales role. Previous experience with commercial foodservice equipment or commercial coffee equipment. Previous experience selling to National Food Service Chain Customers, Food Service Dealers, and Coffee Roasters. Previous experience within the Coffee Industry is a plus. Proficient in MS Office Suite. Strong persuasion, communication, presentation, and negotiation skills. Ability to work independently, self-starter, self-motivator. Detail oriented and organized. Goal oriented and highly accountable. Effective interpersonal communicator and quick learner. Capable of motivating different personalities. Working conditions and Physical Requirements: Frequent travel to visit customer locations. Extensive work on a computer and phone. Walking, sitting, and driving are key components of the job as well. Occasionally lift and/or move up to 25 pounds. Overview: Upper Mid-West Region - Covering MN, WI, IN, IL, MI, and OH and other Strategic Accounts Type of employment: Full time - Exempt Workplace type: Home office remote in the US. Ideal candidate resides within the geographical location of clients. Travel requirement: up to 50%, close to a major airport is a benefit. Some weekend may be required for Trade Shows. Why SEB Professional North America? Whether working in one of our offices, or flexing between the two, we offer a number of benefits and perks to support you and your family. Please ask your recruiter for additional details regarding our benefits. Medical, Dental and Vision insurance - Generous Employer Contribution Competitive 401(K) program w/ 9% employer contribution Life insurance 12 Paid Holidays Other voluntary benefits and discounts programs Equal Employment Opportunity (EEO) SEB Professional is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see OFCCP Equal Employment. PI0b8aa43acbd2-26689-34192646

Orion Risk Management is seeking a Commercial Lines Account Manager to join their Property Casualty team! Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success. If that is what you're looking for, this is your chance to be part of an amazing organization! This position's primary responsibility is to serve as the day-to-day expert on a book of business and the point of contact for clients while maintaining a high level of client and internal team satisfaction. The Account Manager will assist one or more Account Executives in coordinating the details for the annual renewal, preparing materials for quarterly client meetings, ensuring the flow of information to other departments as needed, maintaining client databases, records management, project-specific assignments, and other responsibilities in support of client satisfaction as assigned. Adhere to all operational policies/processes to ensure client satisfaction and delivery of quality products and services to manage client expectations and meet unique client needs. Set up and maintain accurate and complete client data in the client relationship management database (CRM), including documentation and management of action items and client communications according to the procedure. Follow all company and regulatory requirements regarding the labeling, filing, management, and retention of hard-copy and/or electronic records, according to the procedure. Carry out any other duties/responsibilities/projects as determined by company leaders. Maintain the highest level of security and confidentiality regarding corporate and client-related information. Respond to clients and account executive/producer requests in a timely, effective and professional manner. Request endorsements and policy changes from the insurance company. Follow up on invoicing discrepancies. Handle the administrative and technical functions of an assistant if that role should need to be met on the assigned clients. Collect new and renewal data on assigned accounts. Identify cross-selling opportunities with current clients. Stay informed of current marketing conditions and new markets. Review, analyze and market applications to carriers following agency. Make market recommendations to account executive/producer. Negotiate with carriers to create the best combination of coverage and premium. Prepare quotations, coverage summaries/comparisons, proposals, and recommendations needed to ensure client/prospects' understanding of coverage. Attend training and meetings held by the agency. Adhere to the agency's attendance policy. Attend and pass CIC courses to obtain the CIC designation in a reasonable time frame. High School Diploma. Minimum of 2 Years Prior Professional Experience as a Customer Service Representative, Sales, or Account Manager in a retail insurance agency. Property & Casualty license. CISR or CIC designations, preferred. Exceptional verbal, written, and communication/people skills. Strong organizational skills, attention to detail, and ability to successfully interact at all company levels while maintaining a high degree of confidentiality in a team environment. Proficient in MS Office Suite. Can work independently and see initiatives or issues through to completion. Must be comfortable dealing with all kinds of people and have a desire to provide exceptional customer service. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Benefits: We offer comprehensive benefits to employees, including medical, dental, STD, LTD and life insurance, 401k, paid time off and much more. Salary range: Starting at $30/hr+ If you're a California resident, please read the California Consumer Privacy Act prior to applying. #LI-MM1 #LI-Hybrid PandoLogic. Category:Insurance, Keywords:Insurance Account Manager, Location:Newport Beach, CA-92658

Additional Information Job Number24184555 Job CategorySales & Marketing LocationRenaissance ClubSport Aliso Viejo Laguna Beach Hotel, 50 Enterprise, Aliso Viejo, California, United States, 92656VIEW ON MAP ScheduleFull Time Located Remotely?N Type Management Additional Information: This hotel is owned and operated by an independent franchisee, Leisure Sports Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. RENAISSANCE CLUBSPORT Orange County's premier resort style Hotel and Sports Fitness club is seeking to discover engaging ambassador to join the Hotel Sales team. Renaissance ClubSport is a unique concept featuring a 174-room boutique style Four Diamond Hotel, 5,500 sq. ft. Meeting Space, 75k sq. ft. Sports Fitness Club, Day Spa, Restaurant, Deli, Sports Bar and Lounge. The Sports Fitness Club includes an aquatic center featuring a 25- yard lap pool, exercise pool, adult outdoor spa and children's area, which includes a wading pool, children's outdoor spa and Splash Park. HOTEL SALES MANAGER - SMERF MISSION To sell and promote hotel guestrooms, function space, and catering services within assigned markets, primarily focused on weekends/need times in the SMERF/Affinity segment. Develop new group business for the hotel with weekly proactive efforts, and maintain existing client relationships, to meet both monthly unit and revenue goals as well as Leisure Sports and Marriott standards for sales professionalism and ethics. To effectively utilize Marriott systems, and accurately track sales productivity. To attain monthly sales goals while ensuring a positive buying experience for each guest and building a strong referral network. Work closely with the Sales leader to ensure coordination between hotel sales and event management. REPORTS TO Senior Hotel Sales Manager PRIMARY FUNCTIONS Employ proactive sales approach in introducing Renaissance ClubSport to any and all potential clients. Generate leads for group and catering bookings that are booked internally in Hotel Sales Department Participate in industry-related, community and any other events that may increase awareness of the Renaissance ClubSport brand and generate room nights or memberships for the property. Participate in select Marriott training that will further develop sales skills. Continually perform shops of the local competitive hotel properties to determine their key accounts, and share-shift room nights to Renaissance ClubSport Work closely with Marriott Sales Organization Meet assigned market segments budgeted sales and REVPAR by soliciting, selling, and confirming business as required, tracked on a monthly basis Increase sales volume and profitability by assisting in developing and executing projects for assigned market areas as stated in the hotel marketing plan Negotiate room blocks, group room rates, function space, food and beverage prices, and hotel services within approved departmental booking guidelines. Conduct property site tours and entertain qualified clients in accordance with the company and property policies Weekly calls on prospects to solicit business, analyzes requirements of pending functions, outline available hotel facilities, and quote approved pricing. Sell group business within the assigned markets, focus on weekends and need times Responsible for development, solicitation, service of accounts in assigned market segments to meet or exceed budgeted goals, and for the management of all aspects of the Sales process in accordance with Renaissance standards Ensure all Renaissance ClubSport Human Resources policies and employment practices are followed. Any other duties as directed by the Senior Hotel Sales Manager DRIVERS of SUCCESS Proactive selling skills Effective sales presentation skills Speed to market, ability to close on group business Communication and Interpersonal Skills Product and Industry Knowledge Community / Customer Connections Initiative and Leadership Organization Skills PERFORMANCE MEASUREMENT Sales and Revenue Goals New Group and Business Development Monthly sales activity, as assigned Customer Service and Account Management; ESS Survey Scores Report Timeliness, Accuracy, and Consistency Overall Sales Productivity and Attendance ESSENTIAL PHYSICAL REQUIREMENTS Able to write, speak clearly, read, hear, and see Touring the facility: walking and climbing stairs Driving a car: outside appointments with clients Typing and computer operation Light lifting (up to 20 lbs.) Repetitive telephone work Standing for prolonged periods of time. BENEFITS Health Benefits (Medical, Dental, Vision, HSA and FSA), 401(k) Plan, Sports 401(k) Company Match, Club Membership, Marriott Associate Room Rate Discount and more… COMPENSATION Quarterly Bonus Incentive The salary for this position is $70,000 annually. This company is an equal opportunity employer. frnch1

Customer Experience, Los Angeles, US ****About the Team**** The Portfolio Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSMs on this team work with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates. This team is highly collaborative and works together to find creative solutions to engage our customers at scale. The team is composed of members from all over the globe with diverse skills, backgrounds, and experiences which leads to innovative ideas and solutions. ****About the Role**** As a Portfolio Customer Success Manager, you will help create a new approach to Customer Success at scale! You'll be innovative, collaborative, and agile in your approach - helping the team to build a world-class Portfolio Customer Success program. Using experimentation, data, and technology you will help develop the repeatable playbooks to drive business value across a broad set of customers: various sizes, industries, segments, and geography. In short, you'll build Customer Success in a programmatic way. At the end of each subscription term, we should have highly engaged customers as defined by outstanding activation, active usage and engaged usage metrics. ****What you'll do**** * Work with a variety of customers during critical achievements of the customer journey (Onboarding, Adoption, Risk Mitigation, Growth) to ensure their success * Through experimentation, identify and build strategies and repeatable playbooks to retain and grow Miro Customers by mitigating risk and increasing important metrics * Rely on data analytics and triggers like product usage dashboards, account health triggers, digital strategy alerts, and account indicators to know what accounts to prioritize * Be a Miro expert, providing customers with the thought leadership they need to drive success with Miro through relevant engagements * Keep account information up to date and organized, ensuring accurate reporting of CS engagements in Gainsight * Advocate for the voice of the customer internally at Miro, identifying customer trends and providing internal feedback on how Miro can better serve our customers ****What you'll need**** * Proven experience of at least 3 years in customer-facing roles with experience working at a SaaS or Fintech organization * A love for experimenting and trying new ideas without fear of iterating and failing * Experience and confidence in interacting with a variety of customers at different stages in their journey * You can prioritize your workload and ask for help when needed * You are a creative self-starter who understands customers, their use cases, and how to be a trusted partner * You are confident presenting new ideas and challenging the status quo ****What's in it for you**** * 401k matching + Competitive equity package * Excellent Medical, Dental and Vision health benefits * Fertility & Family Forming Benefits * Flexible time off * Lunch, snacks and drinks provided in the office * Wellbeing benefit and WFH equipment allowance * Annual learning and development allowance to grow your skills and career * Up to $2,000 of charitable donation matches each year *The reasonably estimated salary range is specific to Los Angeles and may not be applicable to other locations. The range for this role is $108,000 to $135,000. Final compensation and total package components will be based on individual factors such as the candidate's skills, qualifications, and experience.* ****About Miro**** Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! Check out more about life at Miro: * Youtube: * Blog: * Instagram: At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - *Empower teams to create the next big thing* - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. *Diversity* invites all talent with different demography, identities and styles *to step in* , and *inclusion* invites them to step *closer together.* Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. ****Miro handles and uses personal data of job applicants in line with its found .**** **01. Recruiter Screen** A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro. **02. Hiring Manager** The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes. **03. Skill Assesment** An interactive presentation to see your skills in action, based around a particular case study or business problem. **04. Meet the Team** Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture.

We protect human creativity and innovation in a digital world MarqVision is a B2B software-as-a-service (SaaS) startup founded out of Harvard, accelerated at Y-Combinator, and backed by Softbank Ventures Asia. We offer an AI-powered intellectual property (IP) protection platform that helps brands automatically detect and remove counterfeits from global online marketplaces and social media platforms. Currently, various global brands are using MarqVision to protect their IP. MarqVision employs its proprietary deep-learning-based AI algorithm to detect IP-infringing products online. We then employ our bot-powered auto-reporting technology and legal expertise to take down infringements efficiently and effectively. Finally, we provide our clients some key performance metrics to help them devise IP legal strategy in a data-driven way. Join MarqVision! We're Hiring Global Website- ****************** About the role - Customer Success Manager This role is a part of a Customer Success Team. Customer Success Managers at MarqVision are self-motivated and proactive, they are relationship builders, people persons, and have experience managing multiple stakeholders. They oversee the lifecycle of customers from onboarding to renewal, act as a trusted partner to our customers, transforming their use of MarqVision into tangible business value. Responsibilities Build relationships with decision-makers and economic buyers to uncover business needs and priorities to establish a succession plan for your accounts Serve as the trusted point of contact for MarqVision customers throughout the lifecycle, beginning from the point of sale and extending through onboarding, business reviews, project success, and renewals Collaborate with the MarqVision Sales, Operation, Product teams in strategizing your accounts' growth Proactively engage each account to identify risks and to ensure that every MarqVision functionality and offering is being leveraged, maximizing the value of each MarqVision subscription. Develop and maintain strong relationships at all levels within the customer organization. Execute Business Reviews, training, check-in calls, and feature implementation Assess client health and develop strategies to mitigate churn with proactive health plans Define timelines, milestones, and success criteria, while ensuring that they are successfully achieved Partner with engineering teams in architecting and orchestrating customer requests Working closely with Engineering, product management, customer support, and sales teams Establish and maintain relationships with key stakeholders to promote internal advocacy Qualifications 3+ years of relevant Customer Success and/or Account Management within SaaS field in the US Market Proven experience with owning customer's renewals and expansions Experience in leading junior members as a team lead or senior Excellent customer facing skills: training, coaching, discussion management, conflict resolution, and ability to creatively explain and present complex concepts in an easy to understand the manner Native English and secondary language is always plus. Strong written and verbal communication skills in English, as well as business and technical acumen Have a positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations Bonus Points Be a great team player Understanding of the software development lifecycle, legal tech, SaaS and/or related field Enterprise Account Management and Customer Success Management experience in North America Productivity tools implementation experience (e.g. Project management tools, BI, others) What we offer Competitive salary and benefits package, including health, dental, and vision insurance, and generous paid time off. A dynamic, fast-paced work environment where you can make a meaningful impact Opportunities for professional growth and development Interview Process Please submit all documents as a PDF file The interview process is as follows Screening Interview > Team Interview > Leadership Interview > Final Interview > Background check The interview process is subject to change. If the documents you submit are untrue, your acceptance or offer of employment may be canceled. At MarqVision, we believe real growth comes with attracting the brightest minds, motivating them to succeed in their position, and ensuring plenty of fun along the way. If you think this position is for you, apply now! MarqVision is an Equal Opportunity Employer and encourages applicants of all backgrounds to apply. We are committed to building a diverse and inclusive workforce that reflects the customers and communities we serve.

What Relocity is Doing Relocity is reimagining the global mobility experience. We enable enterprises to attract, retain, and engage talent globally. Powered by our AI-driven workforce mobility platform, we bring together local experts and insightful content in our native mobile app to deliver an excellent user experience for people on the move. Our core values drive us to focus on our customers, innovation, integrity, and excellence. Relocity serves hundreds of cities in more than 40 markets across the United States, Europe and Asia. Learn more at ***************** What You'll Do… As a Customer Success Manager for Relocity's ground-breaking enterprise global mobility SaaS platform, you will play a key role in ensuring clients derive maximum value from our solutions. You will manage the onboarding and implementation processes, driving engagement and utilization of our offerings. Proactively building relationships with clients will be essential to encourage contract renewals and address any concerns that arise. You'll resolve customer escalations, follow up on outstanding invoices, and identify opportunities for upselling and cross-selling. Additionally, you will create standardized materials for quarterly business reviews to strengthen partnerships, all while contributing to the overall success and satisfaction of our customer base. How You'll Do it… Project Manage Implementations/Onboardings: Oversees and coordinates the onboarding and implementation of Relocity solutions. Drive Utilization of Relocity solutions: Encourages and ensures the effective use of Relocity's solutions by clients. Ensures Renewal of all Business: Proactively engages with clients to foster relationships, address their needs, and demonstrate the value of Relocity's solutions to encourage renewals. Resolves Customer Escalations: Addresses and resolves issues related to specific files, billing, reporting, and other customer concerns. Follows up on outstanding invoices: Ensures timely resolution of unpaid invoices by working with clients and internal teams. Surfaces Upsell and Cross-Sell opportunities: Identifies new business, upsell, and cross-sell prospects Manage Customer Escalations: Handles assigned escalations, coordinating with Partnerships Managers when needed. Create Templated QBR materials: Develops standardized materials for quarterly business reviews in collaboration with Partner Sales Managers and Account Executives. What Past Experience and Current Skills Will Enable Your Success In This Role? Minimum of 5+ years of experience as Customer Success Manager (CSM) with a proven track record of managing enterprise client portfolios, fostering strong relationships, and driving high customer satisfaction and retention. Client Relationship Management: Strong interpersonal and communication skills to foster long-term client relationships and ensure high levels of client satisfaction. Communication & Stakeholder Engagement: Exceptional communication, negotiation, and presentation skills to effectively engage senior management and various stakeholders. Client Onboarding & Implementation: Expertise in leading client onboarding and implementation processes, ensuring successful adoption of solutions. Problem Solving & Critical Thinking: Ability to analyze client challenges, troubleshoot issues, and proactively offer solutions that drive customer success and product adoption. Adaptability & Resilience: Ability to thrive in a fast-changing environment, adapting quickly to new processes, tools, and evolving client needs. Renewal & Upsell Strategy: Expertise in driving product renewals and upsell opportunities by articulating the ROI of solutions to clients. Project Management: Strong organizational skills with the ability to manage multiple client projects simultaneously, ensuring all deliverables are met on time and within scope. SaaS Experience: Familiarity with managing SaaS products, including handling subscription renewals, upselling, and providing ongoing customer training. Cross-Functional Collaboration: Strong ability to collaborate with product, sales, and support teams to advocate for client needs and drive improvements. Autonomy & Collaboration: Skilled in working both autonomously and collaboratively in fast-paced environments, particularly within the global employee relocation industry. Technical Aptitude: Quickly learn and understand complex technology platforms, while explaining technical concepts clearly to clients. Bachelor's Degree: Bachelor's degree in Business Administration, Marketing, or related field; MBA a plus. These are Nice-to-Haves… Prior experience working with clients in the Corporate Relocation or Global Mobility Industry Experience working in both fast-paced startup environments and mid-to-large growth corporate settings Pay Range: $90k-$115k How We Support You and Work Life Balance… Competitive Compensation Paid Time Off Paid Parental Leave Remote Workplace Flexible Work Schedules Health, Dental, Vision, LTD Insurance 401(k) Professional Development Opportunities Relocity is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Relocity will only employ those who are legally authorized to work. Any offer of employment is conditioned on the successful completion of a background investigation. #LI-GR1 #LI-Remote

Los Angeles, CA Full Time Entry Level Customer Success + Play a crucial role in building and maintaining strong and lasting relationships with end users and management at our customer sites. + Manage customer deployments, trainings, support and overall product adoption + Develop and create proactive programs and product concepts to improve the overall end user experience and adoption. + Track and monitor all end user activities to drive adoption and overall product success.