Customer success manager jobs in Richardson, TX - 1,550 jobs

Buildots is transforming construction management. Our AI-powered SaaS platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and cut costly delays by up to 50%. The $13 trillion construction industry has seen little disruption in the past 150 years - until now. Backed by leading VCs and deployed on hundreds of projects across North America, Europe, and the Middle East, Buildots enables a game-changing, performance-driven approach. Our customers include top global contractors, consultants, and owners - Intel, JE Dunn, Ledcor and CBRE, to name a few. With over $160M raised and major expansion planned for 2026, this is a unique opportunity to join a fast-scaling company reshaping one of the world's largest industries. About the Role The position is responsible for overseeing the deployment and day-to-day success of Buildots on a major client project. You will guide teams through platform adoption, support site operations, and ensure our technology is effectively integrated into project workflows. This role requires strong technical acumen, client-facing skills, and a proactive approach to optimizing project performance. Key Responsibilities: Lead the relationship, implementation, and success of one of Buildots' largest clients. Responsible for the smooth operations of the project and primary point of contact for the entire project team. Continuously work to identify ways to maximize the platform's value for the clients, and map unique needs critical to making Buildots the focal point of their processes. Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it. Understand the complexities and work with our internal project managers to best configure the system to support these projects. Continuing success: responding to requests, making sure our clients succeed in using the system to improve their process and outcome, and in turn, continually looking to improve the way we operate Gain insights from data and the use of the system on projects and feedback to the product team to influence the product's roadmap and features. Requirements: Background of at least 5 years in Civil engineering /construction project management Passionate about construction and believe in the impact that using advanced technologies could bring to the construction industry. Proactive and independent achiever, self-learner, able to handle a task from idea to production, able to take ownership of the tasks at hand Fast thinking, problem solver, ability to pass on information to the relevant internal teams for action People and communication skills, comfortable having conversations with a diverse range of clients across different roles, countries, and cultures in person, over the phone or on video calls to deliver complex messages. Great analytical and technical skills Experience as a VDC Manager in construction projects - Advantage Good vibes and a sense of humor - a must-have! You must be able to visit the project site 4 days a week *By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.

Manages and nurtures relationships with qualified defined contribution retirement plans using our recordkeeping platform. Serves as the primary point of contact for assigned relationships, addresses client escalations, documents procedures, and identifies opportunities for process improvement. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable people with disabilities to perform these essential functions. Provides client support and customer service for daily client inquiries through both verbal and written communication. Demonstrates a proactive approach with assigned clients, fostering relationships to ensure client retention and satisfaction. Collaborates with primary plan contacts, partners and advisors to respond to requests for specialized reports, consult on client inquiries, and research/resolve issues. Excels in high-pressure, fast-paced environments. Participate and engage in open knowledge sharing with colleagues. Provide clear participant guidance, employer communications, retirement education sessions, and collaterals. Must possess emotional intelligence and the ability to simplify complex retirement concepts to non-experts. Maintain employer relationships, understand organizational needs, tailor plan frameworks, and effectively resolve escalations or service gaps. MANAGEMENT RESPONSIBILITIES (NONE) REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATES, LICENSES, REGISTRATIONS At least 3+ years of experience working in a related position in the retirement services sector Proven relationship management experience Demonstrated project management skills Solid MS Office skills to include Excel PREFERRED (BUT NOT REQUIRED) EDUCATION OR SKILLS FOR THIS ROLE ARE * Bachelor's degree in a business-related field or industry experience * DST experience PROFICIENCIES Diversity and Inclusion Creative Problem Solver Proven fiduciary judgment and ethical decision-making Strong organizational skills with an ability to juggle compliance, communication, and operations Tech-savvy with ability to learn and manage recordkeeping platforms Confident communicator, both in writing and in-person presentations Collaborative mindset and ability to work with diverse stakeholders TRAVEL: Up to 10% OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or tasks that are required of the employee for this job. Duties, tasks and activities may change at any time with or without notice. The national average salary range for this role $60-80k in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits. Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website. For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying. Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").

An established industry player is seeking a dedicated operations professional to enhance client satisfaction and retention. In this pivotal role, you'll oversee client onboarding and offboarding processes, ensuring smooth transitions and effective communication. Your expertise in Amazon Seller Central and project management will be crucial as you manage the Amazon support desk and monitor client progress. This role offers an exciting opportunity to make a significant impact, fostering long-term relationships and driving performance improvements for clients. If you thrive in a fast-paced environment and are passionate about eCommerce, this position is perfect for you. #J-18808-Ljbffr

About the Role As a Client Engagement Manager at TechBlocks, you will serve as the primary onsite face of TechBlocks for a strategic client program, responsible for building trusted client relationships, ensuring seamless program execution, and aligning delivery teams with business objectives. This role is highly client-facing and onsite (Dallas location, 4 days per week) and acts as the bridge between client leadership and TechBlocks' delivery, product, PMO, and shared services teams. You will own engagement health, program governance, executive communication, and operational oversight across the program. Key Responsibilities Client Relationship & Engagement Management Act as the primary engagement owner and trusted advisor for client stakeholders at Manager, Director, VP, and C-level. Build and sustain strong, long-term client relationships through consistent onsite presence, proactive communication, and credibility. Conduct weekly meetings with client Managers, bi-weekly reviews with Directors, and monthly executive updates with VPs and C-level stakeholders. Own client escalations, proactively manage risks, and ensure timely resolution of issues with clear communication. Program & Delivery Oversight Oversee program-level delivery across multiple workstreams, collaborating closely with Product, PMO, Engineering, and Architecture teams. Ensure smooth coordination and alignment with Security, Automation & Performance, DBA, DevOps, and SRE teams to prevent delivery disruptions. Monitor delivery progress, dependencies, risks, and milestones to ensure commitments are met across all streams. Drive adherence to agreed KPIs, SLAs, timelines, and quality standards. Executive Reporting & Communication Create and present weekly program status reports for C-level, VPs, and Directors, covering delivery status, risks, dependencies, financials, and decisions required. Translate complex technical and delivery information into clear, executive-ready insights. Lead or support executive steering committee meetings and ensure follow-through on action items and decisions. Resource & Operational Management Oversee program-wide resource onboarding, offboarding, attrition tracking, and capacity planning. Partner with internal leadership to ensure optimal team structure, skills alignment, and continuity. Coordinate month-end timesheet collection and validation to support accurate program billing. Ensure operational discipline across tooling, reporting cadence, and engagement processes. Continuous Improvement & Engagement Health Identify trends, risks, and improvement opportunities across engagement health, delivery execution, and client satisfaction. Drive continuous improvement initiatives across engagement processes, governance, and collaboration models. Act as a role model for client-centric behavior, accountability, and delivery excellence. Required Qualifications Bachelor's degree in a relevant field; Master's degree is a plus. 8+ years of experience in technology delivery environments, with significant experience in client-facing engagement, program, or delivery leadership roles. Proven experience managing large, complex, multi-stream programs involving onshore and offshore teams. Strong background working with PMOs, product teams, and engineering leadership. Demonstrated ability to engage confidently with senior client stakeholders, including Directors, VPs, and C-level executives. Excellent communication, relationship-building, and stakeholder management skills. Strong organizational skills with attention to detail in reporting, governance, and execution. PMP, PgMP, ITIL, or similar certifications are a plus. Additional Requirements Ability to work onsite in Irving-Dallas a minimum of four (4) days per week. Strong sense of ownership, accountability, and urgency. Comfortable operating in ambiguous, fast-paced environments with competing priorities. Ability to influence without authority and navigate complex organizational dynamics. Commitment to delivering excellence, client satisfaction, and continuous improvement. Why TechBlocks Work directly with Fortune 500 executives and digital transformation leaders. Be part of a fast-growing, AI-native software engineering firm redefining global delivery through our GCC-as-a-Service model. Collaborate with global teams in Canada, the U.S., and India on cutting-edge cloud and AI initiatives. Competitive compensation, performance incentives, and a culture that values ownership, agility, and innovation.

Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are why our people love working at A&M. The Team We're currently growing Our Private Client Services (PCS) practice. PCS works with private companies, their owners, and other domestic and international high net worth individuals, serving as their advisor, advocate, teammate and partner. We are dedicated to helping our clients achieve their long-term goals by delivering highly personalized solutions that suit their unique needs. Due to our tremendous growth, we're seeking a Manager to join our team. How you will contribute As a Manager within Private Client Services, Tax you will: Provide multiple clients with a variety of accounting and support services including but not limited to the following: Responsible for the review and oversight of accounting processes, i.e. timely posting of all financial transactions to G/L, maintain the general ledger, generate & post all journal entries, coordinate monthly close, and prepare financial reports Oversee and manage the accounting functions for specific families that includes; accounts payables, ensuring accurate, authorized invoices and payments are processed in a timely manner Review and analyze financial information to prepare entries to accounts, such as general ledger accounts and documenting business transactions Manage and reconcile bank accounts Reconcile various expenses and intercompany accounts Prepare monthly/quarterly financial packages for clients with related work papers Assist in preparation of annual tax package and supporting documents Establish, modify, document, and coordinate implementation of accounting and accounting control procedures Develop trusted relationships with and collaborate with clients to compile project information and resolve issues Conduct day-to-day management of accounts to ensure delivery of timely and accurate work product Supervise, develop, mentor, and motivate our Associates and Senior Associates by actively participating in their advancement through on-the-job training, providing performance feedback, counseling, and fostering our team-based atmosphere Manage workload and deadlines for Associates and Senior Associates with focuses on quality, efficiency, and effectiveness of the project team Manage client calls to understand critical areas of importance and apply tax technical knowledge to specific client situations Create deliverables that are concise, complete, and address the elements deemed critical by the client Clearly communicate work plan, project objectives, and timelines to multidisciplinary project teams Encourage open expression of ideas and opinions, actively seeks opportunities for others to share diverse experiences and perspectives Build client relationships and demonstrate a working knowledge of client businesses; with opportunity to assume additional responsibility quickly Assist with business development, including add-on work by creating business development resources and proposal materials Qualifications Bachelors degree in Accounting 4+ years' of relevant experience; Private Client Services/Family Office/High Net Worth accounting experience strongly preferred CPA or Licensed Attorney High level of integrity and respect for the confidential nature of the information our Private Client Services Group is privy to Prior proven experience leading and managing work streams and mentoring junior staff Excellent verbal and written skills with the ability to articulate complex tax concepts, establish credibility and influence clients Excellent research, writing, and analytical skills Advanced user of all Microsoft Office products (with an emphasis on Excel) Strong knowledge and experience in QuickBooks Ability to simultaneously work on several projects and effectively manage deadlines High motivation to learn and grow Detail-oriented and possess strong organizational skills Bilingual, a plus Your journey at A&M We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career. We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals. Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings' fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M's benefits programs. The salary range is $110,000 - $140,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details. Inclusive Diversity A&M's entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way. Equal Opportunity Employer It is Alvarez & Marsal's practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here. Unsolicited Resumes from Third-Party Recruiters Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

The Enterprise Customer Success Manager is a highly experienced, field-facing strategic partner responsible for strengthening customer relationships and advising on processes that lead to more effective outcomes for investigations. Drawing on command-level experience in policing and significant exposure to investigative operations, Enterprise CSMs guide agencies in maximizing the impact of LeadsOnline's investigative and intelligence solutions-driving adoption, operational success, and long-term results. Enterprise CSMs focus on our largest customers in the nation (e.g., top ~300) and key regional stakeholders-building executive-level relationships, modernizing investigative practices, elevating intelligence-led policing strategies, and ensuring high-impact utilization of LeadsOnline tools. This role blends relationship leadership, investigative strategy consulting, program development, interagency coordination, and cross-functional collaboration. Overarching Objectives: Ensure optimal health and outcomes for existing investigative/intelligence programs Support successful onboarding, implementation, and adoption of LeadsOnline investigative technologies Drive program awareness, sustainability, and long-term growth across major agencies Key Responsibilities 1. Customer Engagement & Success Build trusted relationships with command-level leaders, understand agency operations, and guide them toward stronger investigative outcomes. Develop deep and broad strategic relationships with command (e.g., Chiefs, Deputy Chiefs, Majors, Lieutenants, Intelligence Unit leaders, etc.) Conduct executive briefings to communicate and share ongoing value Serve as a Enterprise liaison between command staff and the LeadsOnline ecosystem-ensuring alignment, continuity of service & relationship, and a shared understanding of priorities & objectives. Offer pointed and ongoing recommendations to improve & implement investigative best practices-including best use of LeadsOnline products & resources, training, digital evidence workflows, and cross-unit coordination. Analyze agency performance data (usage, outcomes, investigative metrics, trends) to prioritize outreach and guide engagement approaches. Maintain a high-touch cadence with major agencies to drive satisfaction, trust, and long-term partnership. 2. Onboarding & Adoption Ensure major agencies achieve a seamless onboarding experience-leading to early success, strong adoption, and operational readiness. Develop onboarding roadmaps with consideration for command staff, detectives, analysts, special investigations units, and digital evidence teams as applicable. Coordinate training, setup, and operational rollout with Sales, Implementation, Support, and Training teams. Deliver hands-on, scenario-based walkthroughs that reflect real investigative challenges and workflows. Monitor early usage trends & engagement-views, case creation, queries, analytics use across command/users-and intervene to strengthen adoption. Support achievement of early wins: cases advanced, cross-jurisdictional intel gathered, case/query 'hits', inter/cross-agency connections, etc. 3. Drive Program Growth Accelerate investigative and intelligence program maturity, expand services across units/agency, and identify strategic opportunities for growth. Educate agencies on advanced investigative techniques & processes, analytics & intel strategies, and capability gaps to fill. Recommend complementary products, configurations, or workflows (e.g., LeadSuite integrations, NightHawk features & expansion). Lead or participate in regional workshops, state or countywide leadership/intelligence meetings, and national law enforcement conferences. Support city, county, or state-level justification efforts, including legislative briefings, command presentations, funding strategies, and program proposals. 4. Renewal & Retention Management Ensure program stability and continuity by monitoring account health, renewal timelines, and early indicators of risk. Track usage trends, staffing changes, investigative priorities, and organizational shifts to identify early signs of churn risk. Partner closely with Sales on renewal strategies-including pricing, multi-year planning, expansion opportunities, and leadership transitions. Maintain proactive communication with agencies to reinforce value, ensure continued alignment, and strengthen long-term retention. Address escalations quickly and professionally, coordinating with Product, Sales, and Training/Support to resolve operational issues. Assist agencies with budgeting, funding strategies, grant support, and long-term sustainability planning. 5. Operational Collaboration & Thought Leadership Represent the voice of major agencies, contribute to internal alignment, and support national leadership in investigations best practices. Provide structured and actionable feedback to Product, Engineering, Support, Training, Marketing, and Leadership based on agency needs and trends. Contribute to and lead pilots, strategic initiatives, and partnerships with local, state, regional, or federal entities. Support product improvement efforts-helping shape workflow enhancements, training content, best-practice guides, and investigator/analyst resources. Develop or contribute to case studies, success stories, operational wins, and thought-leadership content to elevate the broader investigative community. Represent LeadsOnline as a Enterprise advisor and leadership partner at conferences, association events, intelligence summits, and investigative leadership gatherings. Collaborate across departments to ensure customer journey excellence and optimal positioning for growth. Why Join LeadsOnline? Mission-Driven Impact Your work directly supports law enforcement agencies in solving crimes and serving communities. Every deal you close has a real-world impact. Growth & Career Development We invest in our people. From onboarding to ongoing training, you'll have access to tools, coaching, and advancement opportunities, whether into larger accounts or future leadership roles. Compensation & Benefits Competitive base salary Medical, dental, and vision coverage 401(k) with company match Robust PTO and flexible hybrid schedule Company-paid disability and life insurance Modern office in Plano with snacks, team outings, and a collaborative environment High-Growth Company Join a rapidly scaling company with a respected product used by thousands of agencies. Your success directly drives our momentum and innovation. Our Core Values Service - We put clients, communities, and teammates first. Energy - We bring passion, persistence, and positivity to our work. Ownership - We act with accountability and drive change. People - We treat others with respect and win as a team Ready to Make a Difference? If you're an experienced, high-performing client success professional who wants to enforce adoption and drive value of a product that truly helps people, we want to hear from you. Join our high-energy team and become part of the force behind law enforcement success. Apply today to start your next chapter with LeadsOnline. LeadsOnline is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics.

Leadership: Take a leadership role in the renewal process to ensure the delivery of the best possible solutions to clients in a high-quality and timely manner. Business Growth: Secure existing business and drive the sale of additional services and li Client Service, Service Manager, Manager, Senior, Benefits, Client Relations, Retail

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job * This role serves as a Manager on Duty (MOD) within the System Customer Service Manager (SCSM) team in the Integrated Operations Center (IOC). * You'll lead a high-impact team dedicated to delivering exceptional customer experiences during critical moments - making a real difference in how customers feel cared for. * This position gives you the opportunity to tackle complex operational challenges, strengthen your leadership skills, and develop expertise in customer planning and recovery strategies in a dynamic, fast-paced environment. What you'll do Provides sound hands-on leadership to achieve business objectives, ensure optimal performance, and devotion to service standards Sets specific objectives and key performance measures Ensures a high performance environment Demonstrates appropriate and positive energy, judgment in decision making, appropriate communication methods, and employee support Analyzes department's data effectively with focus on optimization and efficiency Ensures outstanding contribution is achieved by specialists and management staff Identifies improvement opportunities in processes and people Creates and oversees implementations and planning or planned efforts Provides guidance, counseling, training, coaching and administers corrective action in a fair and consistent manner adhering to company code of Ethics and standards Facilitates employee development by utilizing creative coaching techniques, performance plans, skill assessments to improve overall department productivity Develops effective employee appreciation, recognition methods, and create a happy work space Sustains a strong commitment to effective communication, informative and excellent culture that focuses on customer needs and expectations Partners with leaders and colleagues across organizations promoting collaboration and positive outcomes Ensures proper understanding and application of company and department policies, procedures, employee relationship protocols, and expectations Creates, maintains, and embraces a highly positive work environment that empowers, respects and rewards excellence in customer service and recovery while promoting, diversity, inclusion and transparency Leads or develops effective schedule, hiring and selection processes Leads and participates staff meetings, daily briefings and process improvement task forces Ability to work varied hours, including nights, weekends and holidays Ability to travel on occasions, including overnight travel All you'll need for success Minimum Qualifications- Education & Prior Job Experience * Bachelor's degree in relevant field or equivalent experience/training * 5 years of supervisory/managerial experience Preferred Qualifications- Education & Prior Job Experience * Strong presentation skills and Project management skills * Aviation Customer Experience Skills, Licenses & Certifications Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. Knowledge of performance reporting, demonstration of data, department statistics , and development of professional presentations Outstanding organizational, time management, creative thinking, and problem-solving skills Excellent interpersonal skills Ability to train, develop, and motivate Ability to energetically lead highly engaged employees in a complex and constantly changing environment Ability to effectively adapt to changes, embrace new ideas and motivate teams Ability to prioritize, meet deadlines consistently, and concurrently handle multiple tasks effectively Ability to analyze and interpret complex documents and processes Ability to resolve difficult personnel and administrative issues What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Whether you are working in the Pharmacy industry looking for additional income, an established healthcare sales professional, or looking to break into Medical Sales, America's Pharmacy Group, LLC is a great opportunity for you. As a Pharmacy Relationship Manager, you will help drive the growth of our company through building and retaining customer relationships. You can even change the way healthcare is delivered to Americans. Our Pharmacy Savings Card works like GoodRx and SingleCare. With savings of up to 80% off prescriptions, we provide the highest discounts in the industry! We are now seeking Pharmacy Relationship Managers in your area!* What does a Pharmacy Relationship Manager do? Educate Pharmacy Staff about how their customers can save up to 80% on prescriptions Provide Savings Cards by engaging with medical offices and educating Office Staff about how their patients can save up to 80% on medications Create, build, and retain relationships with Pharmacy Staff and Healthcare Providers *We are currently hiring for positions nationwide. Please only submit one application, even if you are interested in multiple territories. We will discuss the location you desire during the interview process. Requirements What you need to qualify: Pharmaceutical/medical sales experience is preferred but not required Sales skills with a proven track record Exceptional interpersonal skills (building strong relationships) Excellent verbal and written communication skills Ability to work independently to oversee accounts and increase revenue Benefits Training and compensation: We include comprehensive training and ongoing coaching Great Commission! We pay commission on a per-claim basis, which means you make money every time someone uses our Pharmacy Savings Card! Monthly Bonuses

About Hana Group Hana Group is a global leader in ready-to-eat Pan-Asian cuisine, bringing fresh, chef-crafted sushi and Asian-inspired dishes to customers through our in-store kiosks and food service operations. With a presence in major grocery retailers across the U.S., we're committed to delivering high-quality food that's convenient, delicious, and prepared with care. Our culinary teams operate with a passion for food and a dedication to service that drives every customer interaction. Our Culture At Hana Group, we believe our people are the heart of our success. We're proud to foster a diverse and inclusive work environment where team members feel empowered, supported, and inspired to grow. Whether you're rolling sushi, managing a kiosk, or supporting operations behind the scenes, your work makes a real impact on the customer experience and the company's success. We invest in our employees through hands-on training, leadership development, and clear pathways for career advancement. Why Join Us Joining Hana Group means being part of a fast-paced, entrepreneurial company that's transforming the way people eat. We operate with a focus on food safety, operational excellence, and customer satisfaction, while never losing sight of the people who make it all happen. If you're passionate about food, thrive in dynamic environments, and want to be part of a company that's growing across the U.S., Hana Group could be the perfect fit for you. Job Description This position is responsible for creating or improving products from start to finish, working with a team to ensure that the products meet customer needs and business goals. They are also responsible for identifying new opportunities for developing a new marketable product from concept to distribution. The role requires working in a highly cross functional environment. The ability to influence and negotiate internally and externally is critical. Key Competencies Influence and Negotiation, Financial Acumen and Data /Analytics, Consumer/Customer Focus, Planning and Priority Setting, and Communication Duties & Responsibilities Conducting market research and analyzing customer feedback to identify gaps and opportunities in the market Developing product proposals and roadmaps based on customer needs, business objectives, and industry trends Coordinating and collaborating with cross functional teams, such as sales, operations, sourcing and marketing to deliver high-quality products on time and within budget Negotiating contracts and agreements with suppliers, vendors, and partners Managing the product development lifecycle, from ideation to launch and beyond, ensuring that the product meets the desired specifications and quality standards Evaluating the performance and profitability of the product, as well as collecting and analyzing user feedback and data to measure customer satisfaction and identify areas for improvement This job posting describes the general duties and responsibilities for the position. Other duties may be assigned as needed. All corporate positions are required to work onsite at the office on Tuesday, Wednesday and Thursday each week. Qualifications Bachelor's degree in business, economics, finance, logistics, or in a related field At least four years' product development experience in a related industry Superb leadership and communication skills Advanced ability to collaborate and negotiate Excellent organizational and time management skills Exceptional analytical and strategic thinking abilities Willingness to travel to develop, promote, and maintain strategic relationships Strong grasp of Hana Group standards, mission and core values Hana Group North America is an Equal Opportunity Employer Additional Information We offer full-time benefits, bonuses, vacation time, tuition reimbursement and career growth. Apply Today by replying to this ad! $95,000 - $105,000 USD Annually

This position will assist in the management of all operational activities and associated costs of the assigned service center while maintaining a focus on maximizing production efficiencies and providing superior customer service. Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important). ESSENTIAL JOB DUTIES & RESPONSIBILITIES: Monitoring inventory levels and, with the Managers approval, adjusting when appropriate Maintain a team member structure to accomplish the service center mission in an effective and efficient manner Assist in the Interview process and recommend applicants for hire When necessary, communicate with customers in person, on the telephone, executing superior customer service and communication skills Plan and coordinate work, train and motivate, monitor, and evaluate performance of service center team members; ensure their ability to safely operate material handling equipment to move materials to and from storage configurations; counsel, reward, and discipline, as necessary Maintain all equipment at a sufficient number and condition to accomplish the service center mission safely and effectively. Train team members to work productively with a high sense of professionalism, urgency, and orientation towards positive customer service Provide superior customer service by ensuring all Customer Pick-Up procedures, policies and processes are followed Monitor, document, and report inventory discrepancies and return goods Work in accordance with company safety policies and maintain a safe working environment Assist with asset control in shipment procedures and departmental security issues Assist in the coordination of shipping and delivery with Purchasing Department Prepares performance assessments and/or progress reports for Warehouse Customer Service Specialist (all levels). Responsible for documenting key events and any other pertinent information about said employees to use for the performance assessment Punctuality and regular attendance are essential to managing on-site customer service. Reviews daily warehouse schedule for the department to ensure proper coverage for the shift. Notifies Service Center Manager of any variances immediately. Completes appropriate HR forms for warehouse team members. Conducts safety and 5-S audits and maintains good housekeeping in the Service Center. Manage and document the delivery of products via company delivery vehicle. NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES: Supports the customer service, sales, and technical support function for all Service Spring Corp product divisions. Assist in administering order entry control and pricing policies consistent with company guidelines. Assist with the loading and unloading of trucks if necessary. Provides suggestions regarding new product and service opportunities. All other duties as assigned PHYSICAL DEMANDS & WORK ENVIRONMENT: Physical ability to do work requiring frequent lifting, twisting, bending, stooping, pulling, pushing, walking, and standing for 8+ hours per day Ability to frequently bend, stretch and lift up to 50 pounds Must be able to operate a forklift and have a clean driving record COMPETENCY, KNOWLEDGE, SKILLS & ABILITIES: Knowledge of overhead garage door products, garage door repair and installation Outstanding computer skills, proficiency in Microsoft Excel and Word is required Outstanding oral and written communication skills Must be friendly and patient Professional appearance and strong work ethic Ability to work independently and resolve issues based on discretion and good judgment Positive attitude Highly ethical Superior customer service skills Able to change focus frequently and often while being detail orientated and well organized Conflict resolution and problem solving are key components of this position as well Must be able to operate a forklift and have a clean driving record EDUCATION & EXPERIENCE: REQUIRED: High School diploma PREFERRED: Preferred: B.S. or B.A. in business or industrial related field The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO

Account Manager - Industrial Equipment Sales & Customer Support Since 1980 Star Industries has been the leading manufacturer of heavy-duty equipment attachments for the construction and building industry. Some of the largest equipment owners and operators in the United States and Canada use our innovative attachments to improve productivity, save time and reduce both capital and labor costs. Star Industries culture is top-notch, and we practice the fundamentals of a great work environment. We believe our success ultimately depends on the people that make up our company. We are fanatical about safety. We honor our commitments. We show meaningful appreciation. We treat each other like family. We find a way. Job description Star Industries is seeking an experienced, dynamic, and customer-focused Account Manager to join our growing team. The Account Manager will be the primary point of contact for existing and potential customers in the construction industry. This individual will be responsible for managing and nurturing key client relationships, handling incoming calls, processing customer orders, managing and tracking customer issues, preparing quotes, and ensuring orders are processed accurately in our CRM system, Business Central 365. The ideal candidate will have a solid background in industrial equipment rentals or sales, with a thorough understanding of construction equipment such as skid steers, telehandlers, forklifts, and attachments. Job Responsibilities · Product Knowledge: Utilize expertise in construction equipment (such as skid steers, telehandlers, and forklifts) and Star Industries products to advise customers, answer technical questions, and offer solutions that best fit their needs. · Customer Interaction: Answer incoming calls, respond to customer inquiries, and manage customer orders. Provide expert guidance on product selection, pricing, and availability of heavy-duty attachments, including Trash Skips, Augers, Buckets, Loading Platforms, Hoppers, and JIB Booms. · Order Management: Process customer orders accurately, ensuring all details are entered correctly into Business Central 365. Work with internal teams to track the status of orders and provide timely updates to customers. · Quote Preparation: Prepare accurate and detailed quotes for existing customers and the Sales department. Ensure quotes are tailored to customer specifications and market conditions. · Sales & Business Development: Identify opportunities for upselling or cross-selling additional products to existing customers. Assist the Sales department in closing deals and providing support during the sales process. · CRM Management: Maintain up-to-date customer records, including orders, interactions, and follow-up actions in Business Central 365 CRM. Ensure all communication and relevant information are accurately logged for effective tracking. · Customer Issue Resolution: Track and manage customer issues to resolution, ensuring customer satisfaction. Resolve product or service-related concerns in a timely manner, collaborating with cross-functional teams when needed. · Follow-Up: Proactively follow up with customers to ensure satisfaction, encourage repeat business, and maintain long-term relationships. Track client orders, delivery schedules, and post-sale support needs. · Perform other related duties as required or directed: Adapt to changing business needs and contribute to projects or tasks as necessary to support the team and company goals. Job Requirements · Industry Experience: A minimum of 3-5 years of experience in industrial equipment rentals or sales, particularly in the construction equipment sector. Familiarity with construction equipment such as skid steers, telehandlers, forklifts, and related attachments is required. · Technical Acumen: Strong understanding of heavy-duty construction equipment and attachments, including the ability to troubleshoot and provide product recommendations. · Communication Skills: Strong verbal and written communication skills. Ability to build relationships and work effectively with both internal teams and external customers. · CRM Experience: Proficiency in using CRM systems, specifically Business Central 365 or similar platforms, to manage customer data, orders, and sales activities. · Team Collaboration: Strong team player who can work well with other departments, including production, engineering, and logistics, to meet customer needs. · Organizational Skills: Ability to prioritize tasks, manage multiple customer accounts, and meet deadlines in a fast-paced environment. · Problem-Solving: Excellent analytical and problem-solving skills, with the ability to resolve customer issues efficiently and effectively. · Excellent Attendance: A strong commitment to maintaining excellent attendance and punctuality to ensure smooth operations and reliable customer service. · Travel: Some travel may be required for customer visits, trade shows, and industry events.

If you have experience going door to door in Sales and have led a team before! i have the dream job for you! we provide free leads. both in house and in the field. weekly training with a manager. advancement opportunities based on performance. SIX figure income the first year!

At Promethean... We're on a mission to transform the way people learn and collaborate around the world. For over 25 years, we've been empowering educators, innovators, and business leaders with our award-winning interactive displays and software solutions that transform learning and workspaces into connected, creative environments. Our company is rooted in our values, igniting a culture that fosters collaboration and innovation, as well as promoting an inclusive environment. As a global leader in edtech, we are also passionate about four key areas where we can make a difference: growing access to technology for underserved communities, encouraging our employees to take an active role in improving our world, promoting diversity and inclusion, and reducing our carbon footprint. Discover more about our corporate social responsibility initiatives. As a member of #TeamPromethean, you'll have the opportunity to change lives with technology and directly impact education and the workplace for countless people every day. If you're passionate about education, collaboration, and making a positive global impact, we want to hear from you. Join us on our mission to transform the world, one student, one teacher, and one community at a time. The Area Sales Manager will be responsible for contributing to a business strategy for the territory that expands K-12, Higher Education and Enterprise sales coverage. You will be responsible for meeting and exceeding sales targets by establishing and leveraging business relationships, marketing and sales programs, other Promethean resources and by working directly with end users to advance sales opportunities. You will work with a territory team to monitor the progress of large installations as well as daily run rate business with a focus on expanding the channel and developing new end customer opportunities. You will help facilitate cross functional actions between your territory team members to drive discussions and actions to support the channel and end user. You will be responsible for understanding key metrics and ensuring those metrics are successfully met in driving the territory to hit revenue, interactive flat panel unit, compute unit, and software unit targets. You will be expected to help forecast business from your resellers with regular accurate updates to your Sales leader. Base Range: $ 82,100 - $112,860 - + Commission] Eligible For business reasons, Promethean does not employ individuals who work remotely in San Francisco, San Jose or Oakland. Promethean provides a comprehensive and competitive benefits package that offers the flexibility and security to thrive both inside and outside of work. Our benefits include: * Medical, Dental, and Vision Insurance * Spending Accounts (FSA and HSA) * Disability Programs * 401(k) Retirement Plan with Matching * Generous PTO and Holidays * Paid Maternity and Parental Leave Program with Child Care Subsidy * Paid Volunteer Time Off * Reward and Recognition Program * Well-Being Programs (For example, company-wide health challenges) * And more! Promethean is honored to be an equal opportunity workplace. We realize that by creating teams rich in diverse thoughts and experiences, our people, company and customers are free to thrive. We are committed to providing equal employment opportunities regardless of race, color, national origin, religion, creed, genetic information, sex (including pregnancy, sexual orientation or gender identity), age, marital status, disability, military or veteran status; or any other protected classifications or characteristics under applicable local laws. In addition, Promethean values privacy and the protection of personal information. For information regarding personal information we collect and our use of such data please see our privacy policy: 2I83hwP Please contact if you have an accessibility request at any point during the hiring process. #Promethean #EdTechJobs

Dodd Creative Group is seeking a uniquely qualified client relations professional with agency experience to help our front-end team serve our fantastic clients. The ideal candidate will have a passion for customer service, a drive for creative problem solving, and is excited to be an integral part of a creative team. They have a proven track record of growing client relationships and ensuring client expectations are exceeded. They are a highly-skilled communicator and will act as liaison between clients and our design team to ensure successful collaboration. They have an entrepreneurial spirit, passion for storytelling, dedicated work ethic, and exceptional business acumen. We're looking for a talented rockstar who is a team player and is looking to be a contributor and form a long-term relationship with an incredible team. This is a full-time, in-office position in Dallas, TX (this is not a remote position). RESPONSIBILITIES Become an expert at our business, learning our offerings, processes, technical details, industry trends, and best practices. Manage multiple accounts and represent our team externally with clients and internally by working with internal teams. Facilitate communications between clients and your internal team on a variety of projects including branding, print and digital marketing, environmental graphics, and signage. Schedule and attend meetings, interview clients, visit projects, and collect and disseminate information to all internal teams for successful collaboration and project execution. Analyze individual project needs and determine scopes. Build and nurture relationships with clients and manage client accounts Communicate pricing, proposals, timelines, solutions to client needs, and answers to their questions. Lead presentations, send proofs, and oversee that project deliverables are accurate and to client specifications. Demonstrate a passion and understanding for our clients' business. Proactively remain connected to clients' needs and promote appropriate offerings, seeking out and engaging business opportunities. Represent our company at industry events and play an active role in relevant organizations when needed. REQUIRED QUALIFICATIONS Bachelor's degree in communications, advertising, marketing, or related field. 3-4 years experience in communications advertising, marketing, or related field. Excellent attitude with a passion for solving problems. Enjoys working in a fast-paced environment. Self-starter who works well with teams and independently. Creative thinking and problem-solving abilities. Dedicated to world-class customer service. Goal-oriented and comfortable with sales. Strong communication, presentation, and writing skills. High competency with technology, including Microsoft Office, Google Documents / Sheets, and other professional software. Strong time management abilities, attention to detail, and organizational skills. PREFERRED QUALIFICATIONS Familiarity with architectural drawings and blueprints. Experience in working in multifamily or real estate. Experience working with sign manufacturing, commercial printing, and construction trades. Salary is $75,000 annually

GNB Doors is seeking an individual who has an entrepreneurial spirit and wants to build a business with us. This person will be responsible for developing our Dallas business operations and leading sales for long term relationships with new customers, as well as working with the dynamic GNB Doors team to ensure the timely and successful delivery of door service and door products to customers. Responsibilities: Operate as the lead point of contact for all sales related matters specifically pertaining to customers in Dallas and surrounding markets Build client base through active sales and character relationships with existing and new client base Sales candidate with B2B sales experience Develop a trusted advisor relationship with key customer stakeholders Ensure the timely and successful delivery of our solutions according to customer needs and objectives Identify and grow opportunities within territory and collaborate with the sales teams to ensure growth attainment Assist with high severity requests or issue escalations as needed Answer phone calls and emails in a timely manner Daily follow up calls to clients for post service or installation feedback Provide detailed weekly sales activity reports to head office Attend weekly sales meetings, to review market sales and activities Report and engage with direct supervisor, as needed Update CRM system with relevant contacts and suppliers' information Complete quotations and sales agreements as required Other duties as assigned If you are a motivated individual who enjoys working in a fast-paced construction environment, we encourage you to apply for this position. We offer competitive pay and benefits, company events, 401(k) matching, opportunities for growth, and a supportive team atmosphere where everyone actually gives a sh!t. Qualifications: Must have experience, contacts and relationships in the DFW overhead door markets Proven background in sales, administration, detailing impact on business development Knowledge of marketing an asset Business Administration or equivalent degree an asset Strong work ethic and good attendance Excellent communication skills Knowledge of MS office Suite (Outlook, Word, Excel, PowerPoint) - is a must Ability to pass background check and pre-employment drug screen Valid driver's license Authorized to work in the US Job Type: Full-time On-site Position

Full-time Description About Us Powerhouse Dynamics, a Middleby company, is the leading provider of IoT solutions for commercial kitchens through our Open Kitchen platform. We help the world's largest restaurant and foodservice operators reduce costs, improve efficiency, ensure food safety, and gain unprecedented visibility into their operations. Our connected equipment solutions are rapidly expanding across global brands, and we're looking for a driven, detail-oriented operator to help scale deployment and onboarding programs. About the Role Powerhouse Dynamics is seeking a Customer Success Manager (CSM) to join our Sales team. This is a remote role reporting directly to the Vice President of Sales. Ideal candidates will live in the Dallas area, working remotely and from time to time coming into the kitchen facility. The CSM serves as the primary advocate for assigned customer accounts, ensuring customers achieve measurable value, remain highly engaged, and view renewal as a natural next step. The Customer Success Manager plays a critical role in driving customer retention, satisfaction, and growth. This role blends strategic account management, customer advocacy, and operational discipline. You will build trusted customer relationships, drive platform adoption, and act as a key connector between Customers, Sales, Implementation, Product, and Support teams. Day-to-Day Responsibilities Own the post-sale customer relationship for assigned accounts Develop and execute customer success plans aligned with client goals and KPIs Monitor customer engagement, product usage, and health metrics to proactively identify risks and prevent churn Promote and train customer users on product features aligned to their business goals Conduct regular business reviews to demonstrate ROI and reinforce renewal value Partner with Sales on renewals, supporting smooth contracting without owning negotiations Identify upsell and cross-sell opportunities based on evolving customer needs Act as a trusted advisor, gathering customer feedback and sharing insights with Product and Engineering teams to inform future development Document customer interactions, risks, opportunities, and escalations in CRM tools (e.g., Salesforce) Track customer lifecycle maturity, engagement levels, and renewal timelines Maintain a high-level view of customer issues and proactively identify trends impacting retention or expansion Requirements Qualifications 5+ years of experience in Customer Success, Account Management, or Client Support within SaaS, IoT, or technology-driven environments Proven ability to manage multiple customer relationships across varying lifecycle stages Strong communication, presentation, and relationship-building skills at both operational and executive levels Familiarity with SaaS metrics such as retention, churn, NPS, and adoption Highly organized with experience using Salesforce or similar CRM platforms Consultative, problem-solving mindset with a strong customer-first approach We offer excellent compensation and benefits that start on your first day! We also believe in work/life balance. No phone calls or third parties, please. Powerhouse Dynamics is an equal opportunity employer.

As we expand our product portfolio and global presence, our Customer Success department is hiring a Customer Success Manager to engage and build meaningful relationships with our Critical Accounts driving a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, drive adoption & value realization, address questions, resolve issues and grow into a trusted customer advocate. * Fluency in both English and Spanish is required. For the right candidate, this is a career-defining opportunity to join Nozomi at a crucial moment and have a truly significant impact. The ideal candidate should have a proven track record of exceptional account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills. If this sounds like you, read on. You could be the next "Nozomier"! In this role, you will: * Develop and manage customer portfolio. * Own and drive the customer lifecycle - protect, nurture and deliver exceptional service to all customers. * Drive revenue growth by demonstrating successful achievement of customer guided value measures * Minimize customer churn through customer success plans and customer lifecycle management. * Resolve customer requests and concerns ensuring improvements to customer experience. * Improve customer experience through data and trend analysis, ensuring relevant reporting to influence communication and engagement strategies with the customer and internally. * Maintain customer information accuracy to ensure that internal stakeholders always have clean data and customer information. * Be a reliable point of contact and brand ambassador for Nozomi and its products. * Work across departments ensuring proper customer visibility and outcomes are met. * Aid in product design and product development through customer feedback. * Assist in creating training courses and educational materials for other members of the department. * Evaluate and improve tutorials and other communication infrastructure. To be successful in this opportunity, you will have: * Experience in a customer success position supporting a technical product is a plus * Fluency in both written and oral English and Spanish languages is required. * Demonstrable experience onboarding customers, driving adoption and consistently achieving business outcomes * Deep understanding of customers concerns and thoughts regarding the use of products, recommending operational best practices, and the ability to troubleshoot as needed. * Strong organizational skills with strong experience creating/maintaining account notes, developing and executing get-well plans and customer success playbooks * Proven experience in IT and network security (OT experience is a plus) * Technical skills - confidently conduct product demos, training and present technical reports to customers articulating value delivered * Previous experience in a TAM or SE role is highly valuable * Experience working with brand image and promoting value through customer experience * Accountability, personal organization, and ability to multi-task. * Self-driven and proactive nature. * Excellent communication and interpersonal skills - able to compile and deliver technical reports and executive level presentations * Leadership and Competency engaging with CxO to technical staff. * Experience analyzing and optimizing processes in the Customer Success department. * Patient and active listener. * Passion for service. #LI-Hybrid #LI-AF1

The Customer Success Manager engages regularly with high-value customer accounts, providing relationship management that drives value outcomes. The Customer Success Manager comprehensively understands their customers' business objectives and challenges.As part of their regular customer engagement, the Customer Success Manager will suggest best practices and RealPage offerings that will drive value and help the customer achieve their business goals. Responsibilities Effectively communicate with customers to understand their needs, provide timely updates, and ensure clarity on solutions and services. Develop and deliver clear, concise, and compelling presentations, reports, and documentation to internal teams and senior leadership stakeholders to ensure alignment and transparency. Understand customer's business goals and establish a RealPage wide customer plan that aligns RealPage work to approved joint initiatives that will drive verified outcomes for our customers. Deeply understand the customer's business environment and identify appropriate opportunities for products/services that will drive customer's desired business outcomes. Work with cross functional teams simultaneously, including Sales, Product, Delivery, Support, and Marketing to ensure a cohesive customer experience. Coordinate efforts to address customer needs, share insights, and implement best practices, fostering a culture of teamwork and continuous improvement. Drive innovation by identifying opportunities for process improvements and new solutions that enhance the customer experience. Champion the adoption of cutting-edge tools and technologies, and contribute to the development of strategies that deliver long-term value and competitive advantage for customers. Effectively develop and maintain strong relationships with key stakeholders, leveraging influence and negotiation skills to advocate for customer needs, drive adoption of solutions, and ensure mutual success. Proactively address concerns, mediate conflicts, and negotiate favorable outcomes that align with both customer objectives and company goals. Share knowledge, insights, lessons learned and answer team questions through various tools, improving overall team performance. Demonstrates sound judgement and effective decision making. Qualifications Bachelor's degree or equivalent experience. 6+ years of experience in customer success management, relationship management, account management, multi-family management or operations role with customer interactions, or business development. Experience with providing superior customer experience that exceeds expectation. Customer centric mindset. 3+ year experience working in or technically supporting the Property Management industry desired. Required Knowledge/Skills/Abilities Must be organized, have good time management skills. Demonstrates a customer-centric mindset and has an understanding of customer success principles. Experience using customer insights to identify opportunities for mutual success and drive outcomes. Experience with customer outreach with a variety of channels including phone, email and online. Experience with Salesforce or other comparable Customer Relationship Management systems. Mastery of Microsoft Office products (Word, Excel, PowerPoint, Teams, Outlook, etc.) Excellent written, verbal, presentation, and interpersonal communication skills. Self-starter with demonstrated performance drive and execution, and proven ability to consistently meet and exceed objectives and take on more responsibility as time permits. Ability to learn quickly, adapt to new situations. Strong problem-solving skills and effective decision-making skills. Proven experience working in a collaborative team environment. Demonstrated creativity, forward-thinking, and the ability to implement new ideas that enhance customer satisfaction and success. Strong conflict resolution capabilities, works out tough agreements and settles disputes equitably, settles differences in productive ways with minimum noise. Keeps up with industry insights and uses knowledge to guide actions. Effectively influences and negotiates, advocating for customer needs, driving adoption of solutions, and ensuring mutual success. Physical Demands And Working Conditions Physically able to participate in training sessions, presentations, and meetings, as needed Ability to work extended hours as needed (may be required at times) While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds. SALARY AND BENEFITS RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: Health, dental, and vision insurance. Retirement savings plan with company match. Paid time off and holidays. Professional development opportunities. Performance-based bonus based on position. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. Pay Range USD $85,200.00 - USD $145,200.00 /Yr.