Customer success manager jobs in Roswell, GA - 2,530 jobs

Stratix Corporation is the trusted advisor for many industry-leading global enterprises, offering the most comprehensive managed services portfolio to help companies operationalize and realize the full value of their mobile investments. Our passion is partnering with businesses to operationalize their mobile investments with high-value services that drive competitive differentiation. Position Summary We are seeking a local, office-based Associate Customer Success Manager to join our dynamic team in Norcross, GA. As a key contributor to Stratix's success, you will engage, retain, and empower our enterprise customers, helping them leverage our services to achieve their mobility objectives. The ideal candidate is customer-obsessed, results-driven, and eager to grow within a fast-paced, rapidly expanding company. Key Responsibilities Customer Relationships - build relationships with internal and external customers through planned and unplanned meetings/touchpoints. Our business requires Customer Success to be available when customers need us. Order Management - work with internal teams to ensure orders get booked and go out on time. Inventory Management - manage the customer's inventory/inventory thresholds, including internal transfers, replenishments and ordering of new equipment. This includes customer owned inventory as well as spare pool inventory. Lifecycle Management - work with the internal partners to ensure spare pool is at contractual levels, replacements go out per the contractual agreement with the customer etc. Problem solving - evaluate and prioritize customer issues to drive timely resolution, including ensuring they fully understand the issue, resolution, and prevention strategies. Job Requirements Bachelor's Degree (BA/BS) required. 1+ years of experience in data analysis or a customer facing role. Proficiency in Microsoft Office, with advanced Excel skills (e.g., XLOOKUP, Pivot Tables, charts/graphs). Excellent written and verbal communication skills, with an aptitude for data driven persuasion. High energy, proactive individual with a “hands-on” approach to problem solving. Exceptional time management, multitasking, and prioritization abilities. Adaptability to a fast-paced, dynamic work environment with a commitment to quality and a positive “can do” attitude. Continuous improvement mindset with a focus on customer satisfaction. Ability to work both independently and collaboratively, taking ownership and accountability for outcomes. Experience with Oracle and ServiceNow systems (preferred). Work Environment: This position is based in Norcross, GA, and requires candidates to work onsite 5 days per week. Candidates should be local to the area as this is not a remote position.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. **Job Responsibilities:** + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. **Qualifications:** + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. + Proven relationship management skills demonstrating a comfort level and effectiveness in seeking out and establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies + Demonstrate effective oral and written presentation and communication skills, with the ability to influence internal and external partners. + Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance. + Ability to effectively present products, technical solutions, and financials to clients in a strategic manner. + Must be able to work in a virtual environment + Ability to effectively influence and manage change and display solid leadership skills. + Sells with integrity, in alignment with compliance and internal partner business requirements. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023645

Whether you are working in the Pharmacy industry looking for additional income, an established healthcare sales professional, or looking to break into Medical Sales, America's Pharmacy Group, LLC is a great opportunity for you. As a Pharmacy Relationship Manager, you will help drive the growth of our company through building and retaining customer relationships. You can even change the way healthcare is delivered to Americans. Our Pharmacy Savings Card works like GoodRx and SingleCare. With savings of up to 80% off prescriptions, we provide the highest discounts in the industry! We are now seeking Pharmacy Relationship Managers in your area!* What does a Pharmacy Relationship Manager do? Educate Pharmacy Staff about how their customers can save up to 80% on prescriptions Provide Savings Cards by engaging with medical offices and educating Office Staff about how their patients can save up to 80% on medications Create, build, and retain relationships with Pharmacy Staff and Healthcare Providers *We are currently hiring for positions nationwide. Please only submit one application, even if you are interested in multiple territories. We will discuss the location you desire during the interview process. Requirements What you need to qualify: Pharmaceutical/medical sales experience is preferred but not required Sales skills with a proven track record Exceptional interpersonal skills (building strong relationships) Excellent verbal and written communication skills Ability to work independently to oversee accounts and increase revenue Benefits Training and compensation: We include comprehensive training and ongoing coaching Great Commission! We pay commission on a per-claim basis, which means you make money every time someone uses our Pharmacy Savings Card! Monthly Bonuses

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com. Job Summary: As a Customer Success Manager III (CSM III) at OpenGov, you will play a critical role in ensuring the success and satisfaction of our customers. You will work closely with customers to understand their unique goals, challenges, workflows, and drive product adoption. In this role, you will leverage your expertise in influencing key decision-makers and navigating complex process changes to effectively position OpenGov solutions and industry best practices. Your ultimate goal is to help customers realize maximum value from our platform, fostering long-term relationships and business growth. Responsibilities: Develop and execute comprehensive customer success strategies, aligning with company goals and objectives to drive customer adoption, retention, and expansion. Cultivate and maintain strong relationships with executive-level stakeholders within customer organizations, serving as their trusted advisor and ensuring high customer retention. Drive the development and delivery of high-impact customer success initiatives, such as business reviews, strategic account planning, and customer engagement programs such as user groups. Collaborate cross-functionally within Customer Success, Sales, Product Management, and Support teams to address customer needs, resolve issues, and drive continuous improvement. Analyze customer data, feedback, and usage metrics to identify trends, opportunities, and areas for improvement, providing actionable insights to customers and internal teams. Stay abreast of industry trends, best practices, and competitor offerings, providing insights and recommendations to inform strategic decision-making and drive customer success. Continuously assess and optimize customer success processes, workflows, and tools to enhance efficiency, scalability, and effectiveness. Requirements and Preferred Experience: Bachelor's degree in Business Administration or a related field is required; government experience is preferred. Minimum of 3 years in customer success, account management or a related role within the SaaS Industry Proven track record of managing customer relationships, driving customer satisfaction and retention, and achieving revenue growth targets. Excellent communication, presentation, and interpersonal skills, with the ability to build collaborative relationships. Strategic thinker with a customer-centric approach and a passion for delivering exceptional customer experiences. Demonstrated ability to thrive in a fast-paced, dynamic environment while effectively managing multiple priorities. Proficiency in CRM software (e.g., Salesforce, Gong) and other customer success tools. Willingness and ability to travel when required (25-30%). Compensation: $100,000 - $115,000 On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location. Why OpenGov? A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy. Opportunity to Innovate The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started. A Team of Passionate, Driven People This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune. A Place to Make Your Mark We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within. Compensation Range: $100K - $115K Apply for this Job

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Visa Consulting and Analytics (VCA)drives tangible, impactful and financial results for Visa's network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients. The US Consulting Practice within VCA provides consulting and solution services for Visa's largest issuers in the UnitedStates. We apply deep expertise in the payments industry to provide solutions to assist clients with their key business priorities, drive growth and improve profitability. TheVCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk. The VCA team is looking for a Client Consulting Manager to join our consulting practice and play a role in developing high impact projects for Visa's retail and consumer goods clients in the North America region. The potential candidate will be responsible for delivering and implementing projects and solutionswith our clients. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both,thepreferred brand and unique business partner. Potential engagements could include, but not limited to, payments strategy, product development and launch, customer life cycle analytics and audience development (acquisition, engagement, retention), loyalty optimization, digital propensity modeling, benchmark analysis, and geospatial insights, and some responsibilities are as follows: Lead consulting initiatives and contribute to closing engagement by identifying potential opportunities Develop frameworks, approaches, solutions, and recommendations that effectively and efficiently address the most impactful opportunities and challenges. Build solutions and actionable insights that will help clients grow their portfolios in their core business Partner with peers in other functional areas (e.g., marketing, sales, risk, innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa's resources Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments Ability to effectively manipulate and analyze large data sets (industry and Visa) to determine meanings insights and recommendations for clients Build new scalable solutions, toolkits, best practice documents and consulting approach that can be applied across VCA practice Incumbents applying for the role should be self-motivated, highly energized, detail-oriented individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions to clients support the growth and performance. Candidates must be able to develop enduring, strategic relationships with internal and external clients and across the Visa organization. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: * 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD * Strong analytical skills with experience in data analysis and deriving insights from complex datasets. * Proficiency in Microsoft Excel and PowerPoint, experience building executive-level presentations. * Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and concisely. * Demonstrated ability to manage multiple projects and stakeholders in a fast-paced environment. Preferred Qualifications: *6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD * Experience working with or consulting for Retailers, including understanding of retail operations, customer experience, and digital transformation. * Prior experience in a top-tier consulting firm or in a strategic role within a retail organization. * Familiarity with payment systems, customer loyalty programs, or digital commerce trends. Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for this position is 114,400.00 to 183,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Group Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operating in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands -- Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, PatioHQ and Neon Earth P. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization. For more about Group Bayport, please visit: ********************************** LinkedIn: ******************************************************** Role Summary This is a Head-level opportunity responsible for leading the Customer Service team based in Atlanta, U.S. The Manager will oversee day-to-day service operations, manage direct team members, and serve as a liaison to international customer support teams located in the U.S. and Manila. The Manager will ensure delivery of outstanding customer experiences and key operational metrics, partnering cross-functionally with Sales, Designers, Production, Technology, and Group Bayport's global business units. In addition to oversight of customer service functions, the Manager will also have administrative responsibilities including but not limited to collaboration on recruiting and onboarding U.S.-based Customer Service Sales, Service, and Design Advisors and will be responsible for overseeing payroll management and compliance for the service team. Job Responsibilities Lead, develop, and coach the Atlanta-based Customer Service team, directly managing team members and supporting their career growth. Build and maintain strong working relationships with international customer service teams in the U.S., India, and Manila, ensuring consistent service standards and knowledge sharing. Manage U.S.-based Designers for Service, Support, and Pre-Order Queries. Drive inside sales initiatives by coaching the team to identify and capitalize on sales opportunities during customer interactions, enhancing customer engagement and revenue generation. Oversee payroll processes for assigned teams, ensuring accurate and timely records in compliance with company policies. Oversee day-to-day operations of customer support channels (phone, chat, email), setting and monitoring performance targets for AHT, C-SAT, FRT, Occupancy, and Quality. Drive continuous improvement initiatives to reduce missed calls/chats and improve customer satisfaction KPIs. Partner with cross-functional departments to elevate service experience and provide feedback for product or process enhancements. Monitor team attendance, attrition, and service-related metrics, preparing and presenting weekly/monthly reports to leadership. Ensure adherence to agreed-upon SLAs and RRR (Return, Reship, Refund) metrics for all customer touchpoints. Manage complex escalations and resolve customer issues, acting as the final point of escalation when required. Job Requirements Bachelor's Degree or equivalent in Business, Communications, Marketing, or related field. 5-10 years of team management experience in U.S.-based Customer Service Sales and Support Roles. Proven track record leading teams in the U.S. and collaborating with international teams globally. Demonstrated experience in inside sales, with a focus on driving customer engagement and sales outcomes through service interactions. Coordination across time zones as required. Behavioral Skills Excellent verbal and written communication skills. Strong organization and time management skills. Demonstrated leadership, coaching, and conflict resolution abilities. Ability to analyze complex issues and recommend process improvements. Strategic planning and project management skills. Commitment to high-quality customer experiences. Technical Skills Strong experience managing service operations via CRM, chat, and phone systems. Oversee payroll management and staff rostering experience. Expertise in tracking and improving CSAT, SLA, AHT, FRT, occupancy, and quality metrics. Familiarity with onboarding creative/design team members preferred. Proficient in MS Office, CRM software like Salesforce, web browsers. Preferred experience in Ecommerce. Key Responsibility Areas (KRA) & KPIs Call Handling Efficiency (AHT) - Maintain balanced Average Handle Time, ensuring customer issues are resolved efficiently without compromising quality. Customer Satisfaction (CSAT) - Drive CSAT improvement through empathetic, accurate, and timely service, using survey insights for corrective actions. First Response Time (FRT) - Ensure timely responses to all customer inquiries, adhering to SLA benchmarks. Service Team Occupancy & Utilization - Optimize workload distribution and productivity while maintaining employee well-being. Quality Score (Interactions/Audits) - Conduct regular audits of calls/emails/chats, achieve quality benchmarks, and provide coaching for improvement. Refund, Reship & Review (RRR) Rate - Track and reduce RRR by addressing root causes, coordinating with teams, and minimizing cost impact. SLA Adherence & Optimization - Ensure strict compliance with SLAs, continuously monitor performance, and implement process optimizations. Team Attendance & Workforce Reliability - Ensure consistent attendance, adherence to shifts, and minimize unplanned absenteeism. Payroll Accuracy & Compliance - Oversee payroll inputs for 100% accuracy, ensure compliance with statutory requirements, and resolve discrepancies. Attrition Management - Monitor attrition trends, implement retention strategies, and conduct exit analysis for improvements. Group Bayport is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Vaco Atlanta is working with an impressive client based in Kennesaw, GA looking for a dynamic Call Center Manager to join their team in a DIRECT HIRE position. This individual will be a key partner on the Call Center team to properly serve customers and fulfill the company's promise of reliability. Only candidates who live in the metropolitan Atlanta area will be considered since in-office work is required. RESPONSIBILITIES Drive efficiency and effectiveness with in-house call center agents Lead transformation of team into a high-performing, sales driven team Provide oversight in all aspects of customer service, building a culture of excellence Adjust staffing to meet seasonal demands Ensure call center meets targeted KPIs Implement sales training programs for CSR team Develop team members REQUIREMENTS Bachelor's degree is REQUIRED 12+ years call center experience with 5+ years in a supervisory position is REQUIRED Must possess strong analytical and motivational skills Excellent customer service skills required Strong verbal and written communication Great attitude and solid leadership skills Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

The work of an Account Manager includes but is not limited to managing, directing and coordinating all activities relating to cargo account operations by performing the following duties personally or through subordinates. Establish, implement and mai Account Manager, Cargo, Manager, Operations, Training, Accounting, Airline

At ADP, we're proud to partner with some of the most innovative biopharmaceutical companies in the world-and right now, we're hiring directly on behalf of one of our clients for a full-time Territory Account Manager role. This is a direct hire opportunity with a forward-thinking organization that's redefining patient care through cutting-edge science and compassionate service. If you're passionate about making a real impact and want to be part of a team that values bold ideas and meaningful work, this could be the career move you've been waiting for. Ready to take your career to the next level while doing work that truly matters? What You'll Do We're seeking a driven Account Manager to champion an innovative infusion therapy in neurology. If you thrive in specialty healthcare sales, excel at building relationships, and love turning clinical insights into powerful customer value, this role is for you. Grow territory performance through strategic planning and targeted customer engagement Meet and exceed sales goals while championing customer satisfaction. Deliver clear, compelling clinical messaging to multidisciplinary decision-makers Build strong partnerships with clinics, infusion centers, specialty pharmacies, and health systems Navigate complex access and reimbursement landscapes across payer channels Stay ahead of market trends to identify new opportunities What You Bring A bachelor's degree (BA/BS) from an accredited institution 4+ years of experience in pharmaceutical, biologic, medical device, or specialty healthcare sales Proven sales success and strong communication skills Proven success in meeting or exceeding sales targets Ability to quickly learn complex clinical information Experience in infusion, rare disease, specialty pharmacy, or neurology preferred Must possess a valid driver's license and be willing to travel throughout the assigned territory What Will Set You Apart Background in promoting specialty, rare disease or CNS products Strong analytical skills to leverage sales data for strategy A collaborative spirit and adaptability in fast-paced environments Exceptional communication, presentation, and negotiation skills A self-starter mindset with strong organizational skills Salary range: $155,000 - $168,000, plus eligibility for a sales incentive target of $41,500 and participation in the company's long-term incentive plan. Actual compensation may vary based on location, experience, and qualifications. Benefits include Paid time off (PTO) Health coverage (Medical, Dental, Vision) 401(k) with company match Company car. We are an equal opportunity employer workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. This posting is confidential; company details will be shared during later stages of the recruitment process.

Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you'll do We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe's enterprise customers Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 4+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product Strong business sense and understanding of underlying drivers and strategy of our user's businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Strong analytical skills Excellent operating rigor including organizational and time management skills Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders History of success as a consultant, pre-sales, technical account management, or equivalent Proven track record of achieving targets and goals, preferably in a sales setting Track record of managing large, complex projects and/or programs Has handled difficult customers or situations and can demonstrate resolutions Willingness to tackle things on your own Ability to navigate data and people to find answers A capability to work well with a wide range of people, both internally and externally The motivation and flexibility to work well in a high-growth environment where things change quickly

Job DescriptionWho are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary Smarsh is seeking a Customer Success Manager to be part of the growing Smarsh Customer Success Team. In this role you will be responsible for managing the needs of Small Business clients, resolving inbound questions, and maintaining the monthly renewal processing. Ultimately, you will assist Small Business clients in achieving their business goals and finding the most value with their investment in Smarsh products. You are the customer's trusted partner, with the goal of driving our customer's success and establishing loyal relationships with Smarsh. How will you contribute? Demonstrates capability to excel in MM CSM responsibilities Ability to manage territory and drive ownership of a Smarsh directed project or program Serves as an SME for Smarsh processes and procedures, able to coach or onboard other CSMs Deliver high level of responsiveness to assigned Mid-Market tier accounts Work with clients via Retention Cases, prevent and manage churn Tracks activity in SalesForce.com, and accurately logs outcomes of customer discussions Maintains daily/weekly meetings for assigned accounts (~40- 100k ARR), typically a territory of approximately 120 accounts Prepares and hosts Business Reviews for top assigned accounts in territory Consistently meet or exceeds target customer activity metrics and SLOs Manage assigned client contracts, invoices, billing, SLA reporting requirements Process contract changes including add-on services, downgrades, cancellations Create accurate quotes and obtain purchase orders for Smarsh services (exports, imports, 1x training fees) Identify additional add on services to grow account, partner with sales for new opportunities identified Effectively manage and drive closure of renewal business Identify At Risk Clients and determine needed remediation path Take ownership for resolving customer issues; Partner with other internal teams to ensure client's needs and resolution with escalated issues are being met. Drive client adoption of Smarsh products and services via leading trainings or recommending for Professional Services custom trainings; provide valuable insights and best practices to customers based on their deployment Work as part of a collaborative team and provide feedback for improvement to internal stakeholders What will you bring? 3+ years' experience with customer service, customer success or inside sales preferably for the financial industry or similar highly regulated industry -or- 1.5+years' experience in MM role or similar BA/BS degree or 4+ years' experience in customer success in lieu of a degree Completion of Customer Success outside learning Effective oral and written communication skills Strong organizational skills Detail oriented Proficiency at juggling multiple tasks Ability to quickly understand questions and problem solve Proven results in driving customer health and satisfaction resulting in loyalty and advocacy Ability to deliver presentations to Sr leaders, accounting, &/or technical audiences Intermediate knowledge of the Smarsh or heritage Actiance Product Suite MS Office Suite knowledge (PPT) Ability to independently navigate ambiguity The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process. The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who the individuals are and the strength of their network, vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals as well as how jobs and career decisions are made. Eightfold offers the industry's first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their career. To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems and being part of an amazing growth story - Eightfold is the place to be! About the Role The Senior Customer Success Manager - Strategic role at Eightfold is responsible for our customers' post-sales and implementation journey, focusing on helping them achieve their business outcomes and continually driving value from the Eightfold Talent Intelligence Platform. Our Senior Customer Success Managers share best practices and play-books to help our customers scale adoption and usage while achieving their goals. The Senior Customer Success Manager - Strategic will become a trusted advisor to help our customers navigate the digital transformation landscape. You will help them define their key aspirations and leverage the power of big data, AI and deep machine learning to re-design the way they acquire, engage and empower talent, internally and externally, across the globe. You will also be the voice of our customers back to Eightfold. Responsibilities: * Evangelize Eightfold products with our customers and ensure customers maximize product value * Monitor product adoption & business outcomes; identify opportunities for improved usage & impact, and see those opportunities through with your customer * Unblock internal escalations by partnering with cross functional teams including product, engineering, product delivery, support, and sales * Build a deep understanding of your customer's business and HR challenges; serve as a thought partner on strategy development and the role Eightfold can play. * Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross-functionally to foster those new relationships * Stay abreast of Eightfold product releases, roadmap, and the broader HR Tech landscape * Influence Eightfold's strategic direction by understanding customer's business, challenges, desired outcomes, and requested product features * Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal Must Haves: * 5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management * Ability to travel 10-15% Nice to Haves: * 8+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management * Experience in AI/ML technologies in the HR space or working at a fast-growing technology/SaaS company * Excellent problem solving in complex, multi-stakeholder situations * Top-level data analysis and synthesis * Close attention to detail, basics of project management, and ability to keep multiple trains running at once * Strong verbal and written communication skills * Experience with public speaking, webinars, and conferences We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in the work you are doing, and see the positive impact of your work on your colleagues, our customers, and the world. We believe in providing transparency and support, so you can do the best work of your career. Hybrid Work @ Eightfold: We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Starting May 1, 2025, employees residing near Santa Clara, California, will return to the office three times a week. Employees residing near our London, Bangalore, and Noida offices will return to the office twice a week with the goal of transitioning to three times per week within the year. We offer competitive compensation and benefits, including family medical, vision, and dental coverage. We also offer a 401k plan, stock options, and unlimited paid time off for all eligible employees. Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. Please note that this role is only available in our designated hub locations: Santa Clara, CA; Greater Chicago, IL; Greater NYC, NY; and Greater Atlanta, GA. All roles are hybrid. The base salary ranges below are provided for pay transparency. Base pay is only one piece of our total compensation package as this role may be eligible for bonuses and equity awards. Compensation varies depending on a number of factors including qualifications, skills, competencies, and experience. Zone is determined by location. Zone A (SF Bay Area & Greater NYC, NY): Annual Base Salary Range: $117,000 to $185,000 Zone B (Greater Chicago & Greater Atlanta): Annual Base Salary Range: $110,000 to $175,000 Our customer stories- ************************************************ Press- ********************************

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino's, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers. MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage's AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution. For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023. Roles and Responsibilities: Onboard customers with Integration support and drive adoption of MoEngage products. Be the point of contact for Accounts and be responsible for the growth of the customer. Build relationships with senior stakeholders and manage account planning. Provide relevant CRM and mobile marketing automation expertise to the Customers. Advise clients on the most effective ways to use the MoEnagage Platform. Be a Product Evangelist, consulting the top internet companies on their growth. Awareness on Information Security concepts and Best Practices. Requirement: 5-7 years of Enterrprise experience with high-touch, large-scale recognizable logos. Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus. SaaS and B2B experience is a must. Ability to understand customer requirements and see how MoEngage can add value in various ways. Take ownership of the relationship post-sales and grow the customer. Champion the product and be an evangelist. Empathy - Needed in any client-facing role, also important for working with other teams. Strong written and verbal communication skills. The annual total salary range for this position is $90,000 - 165,000 USD Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. East Coast presence is required, Atlanta, GA, is highly preferable. At MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value - for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth. Employment at MoEngage is based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including pregnancy), religion and beliefs, or any other status protected by law. It is our policy to comply with all applicable national, state, and local laws related to non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges. Why Join Us! At MoEngage, we are passionate about our team and technology - see below to know more about us. Life@MoEngage Tech@MoEngage Scale @MoEngage We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class team.

Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION We are seeking a Senior Customer Success Manager with Large Enterprise Financial Sales expertise and a strong track record of success. This hybrid role merges strategic account leadership with hands-on customer success management, focusing on both nurturing existing relationships and driving new business growth. As a Senior Customer Success Manager, you will function as a trusted client partner, developing a strong understanding of our clients' business objectives and identifying opportunities to meet those objectives with a mix of technology and professional services. You will be responsible for managing your own portfolio of high-profile accounts as an Individual Contributor, while also cultivating and maintaining C-level and senior executive relationships to expand account revenue and drive new business. The ideal candidate is an analytical thinker with a consultative approach, skilled in both strategic business development and detailed client relationship management. Key Responsibilities: Lead and direct a set of accounts ensuring team health, quality of delivery, high client satisfaction, profitability, and financial growth. Be measured by client satisfaction and account growth according to set targets. Develop and maintain strong relationships with existing clients, acting as their primary touchpoint and trusted advisor. Promote deeper product usage by creating clear, value-driven use cases Track customer health metrics, proactively addressing issues to ensure satisfaction and retention. Provide ongoing support, insights, and recommendations to improve service adoption and profitability. Accurately forecast business performance and maintain CRM data in Salesforce. Stay current on industry trends, competitive activity, and best practices. Practice strong habits around account planning, forecasting and business reviews. Organize and present information that has a strong narrative. Cultivate strong relationships with your clients and proactively look to expand those relationships. Plan and strategize at a senior level. Able to uncover pain points and opportunities. REQUIREMENTS Bachelor's degree required; master's degree preferred. 7-10 years of experience in Enterprise Account Management or Customer Success, managing relationships with senior executives and C-level stakeholders at Fortune 500 organizations. Experience in CPaaS, SaaS, or other enterprise technology sales environments preferred. Working knowledge of messaging, telecommunications, and/or enterprise software solutions. Proven ability to develop and execute account strategies that strengthen customer relationships and drive business growth. Demonstrated success in communicating complex information clearly and persuasively to diverse audiences. Ability to work independently, prioritize effectively, and deliver results in a fast-paced environment. Fluency in English required. Willingness to travel up to 15%. OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: ******************************* No matter who you are, we hope you find an exciting path forward - hopefully with us! Benefits STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters. MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. The annual starting salary for this position is $114,000 - $150,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is eligible for commissions in accordance with the terms of the Company's plan. This role will be accepting applications until November 30th, 2025 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.

Job DescriptionTitle: Customer Success ManagerLocation: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your typical account management role. This is an opportunity to build the entire customer success function from the ground up at a mission-driven company in its breakout moment. Why is this role open? Because our explosive growth requires a dedicated partner to ensure our clients succeed, stay, and grow with us. NPHire is solving a critical challenge in healthcare. In just nine months, we've scaled to over 7,000 active candidates and 55+ employers, from private clinics to national healthcare systems. We need more than a support agent; we need a retention engine. Someone who can anticipate client needs, drive platform adoption, and operate as the trusted advisor for every employer on our platform. You won't just be answering tickets; you'll be designing the entire post-sale customer journey. You won't just be running check-in calls; you'll be using client feedback to shape the future of our product. If you are hungry to learn how a company builds a loyal customer base, eager to create processes from scratch, and ready for a role that will be a launchpad for your career, this is your shot. Your Mission, Should You Choose to Accept It: Your mission is to ensure every NPHire employer achieves their hiring goals, making our platform an indispensable tool in their recruiting toolkit. You will serve as the central nervous system for our client base, transforming new sign-ups into power users and loyal advocates. You will own the client lifecycle post-sale, connecting the dots between client health and company growth and serving as a trusted partner in driving our vision forward. What You'll Own & Achieve: 1 - World-Class Onboarding & Activation --> Master the post-sale handoff, leading strategic kick-off calls, platform walkthroughs, and training sessions that set clients up for immediate success.--> Drive the activation cadence for new accounts, ensuring every employer posts their first job and sees value within the first 30 days.--> Serve as the company's proxy for tracking onboarding success, ensuring new clients are engaged, supported, and on a path to renewal from day one. 2 - Proactive Account Strategy & Growth --> Become a trusted advisor to our clients, proactively managing account health, flagging churn risks, and implementing playbooks to keep them successful. --> Coach employers on how to optimize job visibility and candidate flow, turning their subscription into successful hires.--> Identify and pitch relevant upsells-such as job boosts or expanded licenses-that deliver more value to the client and drive commercial growth. 3 - Building a Foundation for Scale --> Proactively identify and eliminate bottlenecks in the customer experience, constantly looking for ways to improve support processes and systems --> Gather, synthesize, and champion client feedback, delivering actionable insights to the Product, Marketing, and Sales teams to guide our roadmap --> Draft and manage client communications across email, phone, and SMS, ensuring our partners feel informed, heard, and valued The Profile: What You'll Bring to the Table --> A Customer-Obsessed Track Record: You have 2+ years of experience in customer success, account management, or client onboarding, ideally in a SaaS, HR Tech, or healthcare company where you consistently put the client's success first.--> Proactive & Strategic: You don't just tolerate problems; you hunt for them. When you spot a red flag in account usage, you stay focused, diagnose the root cause, and execute a plan to get the client back on track.--> Commercially-Minded & Influential Communication: You communicate with precision, clarity, and empathy. You are a skilled presenter who can lead an onboarding call with confidence and a strategic advisor who can successfully expand account value over time.--> A Builder's Mindset: You possess a low ego and a high degree of ownership. You are excited by the opportunity to build something from the ground up and thrive in a fast-paced environment where processes are still evolving. You understand that your primary role is to be a force multiplier for our clients.--> Tech-Forward & Data-Informed: You are fluent in the modern customer success toolkit (CRMs like HubSpot, communication platforms like Avochato) and are a master of using technology and data to create leverage and efficiency. Why You'll Love Building with Us: --> Foundational Impact: This is a real-world MBA in building a customer-centric company. You'll have a seat at the table and will build the entire customer success function from the ground up.--> A Clear Path for Growth: We don't just hire, we build careers. As our first CSM, you are on the ground floor with a clear promotional track as the company and team scale.--> Tangible Impact: Your work will directly fuel our mission to solve a critical bottleneck in healthcare and ensure our clients can hire the Nurse Practitioners they need.--> The Culture & Benefits: Join a team of smart, hungry, and passionate operators. We offer a competitive salary with significant upside, comprehensive benefits, Unlimited PTO and a fast-paced, mission-driven environment. If you read this and see churn as a puzzle to be solved, not a problem to be feared, we want to talk to you. Apply now.On target earnings between $100,000 - $125,000. Your compensation has three components 75% tied to converted customers from the free trial to paid subscription; partnering with our sales team15% tied to NRR10% tied to upselling to the next tier plan - this is an uncapped commission plan tied directly to revenue and you have the opportunity to far exceed this percentage based on performance We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We are always looking for passionate and client-focused individuals to join our Customer Success team! Whether you're an experienced Customer Success Manager or looking to grow as a Customer Success Specialist, this team offers the opportunity to build strong client relationships, drive success, and collaborate with cross-functional teams. The Customer Success team is responsible for ensuring client satisfaction, managing deliverables, and providing strategic recommendations. These client-facing roles require a blend of relationship management, data analysis, and strategy to drive performance and growth. If you think you're a fit, we encourage you to apply or join our talent community. If a relevant opportunity becomes available, our hiring manager will reach out! Key Responsibilities * Serve as the primary or supporting point of contact for assigned clients, ensuring their needs are met and satisfaction remains high. * Manage and oversee the execution of client deliverables across Product, Media, and Strategy teams. * Develop, implement, and present product upsells and monthly media plans. * Analyze and present performance data, helping clients optimize their strategies. * Lead or support client conference calls, business reviews, and in-person meetings. * Assist with new client onboarding and provide ongoing support. * Participate in new business pitches and become an expert in our technology offerings. * Provide hands-on media implementation as needed throughout the month. * Occasional travel may be required. Who Should Apply? We're always looking for proactive, detail-oriented problem-solvers who thrive in a fast-paced environment and are passionate about customer success. Whether you're experienced in managing client relationships or eager to grow in a client-facing role, this is a great opportunity to collaborate with a dynamic team, advocate for customers, and drive meaningful results. If you're a strong communicator, highly organized, and ready to take on challenges, we'd love to hear from you! * Minimum of 2+ years of client-facing experience; recruitment, transportation, or SaaS experience a plus * BA/BS Bachelor's degree * Diligent prioritization skills, strong multi-tasker & ability to adapt to constantly changing and unexpected deadlines * Experience working with a team & delegating when necessary * Obtain a solid understanding of our product offerings and how they benefit our clients' recruitment strategies * Proficiency with Microsoft Office What We'll Bring to the Table We know you have a life outside of work, and we believe a fulfilling career should support both personal and professional well-being. That's why we offer a range of great benefits, including: * Comprehensive Benefits: Health insurance, 401K, and unlimited paid time off to support your overall well-being. * Flexible Work Environment: A hybrid work schedule that allows for both in-office collaboration and remote flexibility. * Professional Growth: Access to professional development resources, mentorship, and opportunities to work with award-winning products that are making an impact. * Team Culture: Frequent team lunches, off-site outings, and a collaborative work environment where we celebrate wins together. * Employee Perks: Discounts on products and services, plus the opportunity to be part of a team that values innovation, creativity, and fun. We're committed to creating a workplace where you can do great work, grow your career, and enjoy the journey along the way! About AppVault AppVault specializes in groundbreaking recruitment software solutions providing a holistic approach to engaging, hiring, and retaining talent. We take steps to fully understand a client's culture, messaging, and brand to provide cutting-edge recruitment SaaS based solutions to leading B2B brands around the country. Our mission is to proactively support organizations by creating and distributing strategic multi-channel messaging to highly targeted audiences - communicating unique qualities and identifying the right candidates. Our team is comprised of dedicated and coordinated professionals - analysts, creators, supporters, and leaders - proficient in multitasking and committed to delivering. EOE M/F/D/V

Location: USA, remote but candidates must live in Metro-Atlanta, Georgia; Twin Cities, MN; or New York City Metro area Salary: $110,000 - 115,500 p.a. full time equivalent, dependent on experience Basis: full-time, part-time or flexible Eligibility: You must be eligible to work in the U.S The role We are looking to appoint an experienced leader to support K12 schools and teachers to implement the Raspberry Pi Foundation's free educational resources and products across the US. Reporting to the Executive Director, the Senior Customer Success Manager will develop and deliver national customer success strategies that support school districts, educators, and professional development (PD) delivery partners from initial engagement through sustained, high quality implementation. This role plays a pivotal part in ensuring that early interest translates into meaningful, long-term adoption. You will lead partnership enablement efforts, ensuring both school districts and PD delivery partners have clear pathways, tools, and support to move confidently from engagement to implementation. A core part of this role is owning the end-to-end customer journey and ensuring the Foundation has the systems, tools, and processes required to support that journey at scale. You will also lead the vendor assessment and data privacy agreement (DPA) process with school districts, providing strategic oversight and coordination while working closely with specialist legal and data privacy colleagues. You will manage and coach a team of Customer Success Managers, collaborate closely with Learning, Product, Marketing, and Events teams, and represent the Foundation externally with school districts, partners, and the wider education community. We are looking for an experienced leader with a deep understanding of the US education system and a proven track record of leading large-scale education programs, driving program adoption, managing teams, and developing strategic partnerships. You do not need to be a computer science expert, but you do need a passion for our mission, empathy for educators, and a willingness to learn. We strive to make the Foundation a place where talented people who care about our mission can do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you're the right person for the job, we'll make it work for you, and you can be confident that you'll be working with an exceptional team. Responsibilities Develop and implement a national customer success strategy that supports successful adoption and sustained use of Raspberry Pi Foundation programs across the US and Canada. Establish scalable onboarding, implementation, and support models for school districts, schools, and PD delivery partners, ensuring a consistent and high-quality experience. Own the end-to-end customer and partner journey, from initial engagement through professional development and long-term implementation. Ensure the Foundation has fit-for-purpose systems, tools, and workflows (e.g. CRM, playbooks, tracking mechanisms) to support customer success at scale, and lead improvements where gaps exist. Manage the vendor assessment and data privacy agreement (DPA) process for US school districts and delivery partners, providing strategic oversight and coordination with specialist legal and data privacy contractors. Manage, coach, and develop a high-performing team of Customer Success Managers, fostering clarity, accountability, and an inclusive team culture. Enable Customer Success Managers and partners with clear guidance, tools, and success frameworks that move districts from interest to confident adoption.. Use data and feedback to guide decision-making, analyzing engagement, usage, and educator insights to improve implementation and inform curriculum and product enhancements. Collaborate cross functionally with Learning, Product, Marketing, and Events teams to ensure cohesive messaging, aligned support systems, and impactful resources. Represent the Foundation externally, strengthening relationships with district leaders, partners, and the wider education community. Experience and personal attributes We recognise that everyone has the potential for growth, and we welcome applications from candidates who can demonstrate that they have some, but not all, of the experience and personal attributes listed here. 5+ years in customer success, educator support, education partnerships, or edtech implementation, ideally with experience in K-12 schools. Proven experience leading teams or senior individual contributors in complex, multi-stakeholder environments. Deep understanding of the US education ecosystem, with experience working directly with schools or districts. Experience of teaching would be an advantage. Track record of driving program adoption or implementation at scale across multiple schools, districts, or regions. Experience designing or improving systems, workflows, or tools that support customer or partner journeys. A clear, confident communicator and natural relationship-builder, comfortable engaging with teachers, school leaders, and delivery partners. Highly organized and proactive, able to manage complex operational or compliance-related processes (e.g. vendor assessments, district approvals). Experience managing budgets, resources, and project timelines, ensuring efficient delivery aligned with organizational goals. A strong alignment with the Foundation's mission and values, particularly around educational equity and access. About us The Raspberry Pi Foundation is a global education nonprofit with the mission to enable young people to realize their full potential through the power of computer science and digital technologies. In the US we operate through Raspberry Pi Foundation North America which is a registered 501(c)(3) organization. Established in 2008 and first known for our product - the wildly successful Raspberry Pi computer - the Foundation has developed education programmes, learning experiences, and products that are helping millions of young people learn vital new knowledge and skills. Through Code Club, we support the world's largest network of free informal computing clubs for young people. Tens of thousands of educators have taken our online courses, and millions of people use our free online curriculum and learning resources. To deepen our understanding of how young people learn about computing and how to create with digital technologies, we conduct academic research, and we use that knowledge to increase the impact of our work and advance the field of computing education. Across all of our work, we work hard to engage young people who come from backgrounds that are traditionally underrepresented in the field of computing or who experience educational disadvantage. We work all over the world, with teams based in the UK, Ireland, North America, and India, and partnerships with mission-aligned organisations in over 40 countries. We are at the forefront of the global movement to help young people learn about computing and digital technologies. You can read more about our mission, values, and goals in our Annual Review 2023 and our Strategy 2022-2025. Benefits In addition to competitive salaries, we offer a range of benefits for all of our colleagues, including: Paid time off. In addition to public holidays, full-time employees in the US receive 15 days of paid time off, plus 3 additional days of paid time off for the company-wide closure at the end of each year. Retirement Savings Plan (401)(k). We match 100% of employee contributions up to the first 5%. Private Healthcare. We provide private healthcare (including dental and vision) for you and for your dependents through United Healthcare and Guardian. Flexible working. We have clear policies to provide flexibility over when and where you work, helping you balance work responsibilities with the rest of your life. Support for parents and carers. We provide generous family leave and flexibility for parents and carers. Group term life insurance & disability insurance. We provide insurance and income protection schemes to provide peace of mind for you and your family. Investing in learning and development. We invest in your growth and development, including through access to learning resources and training, with dedicated time for all employees. Timetable for applications Closing date: February 2, 2026 Phone screen: Week of February 9, 2026 First-round interview: Week of February 16, 2026 Second-round interview: Week of February 23, 2026 Our recruitment process All of our workplaces are inclusive spaces where we want people to feel respected, valued, and able to do their best work. We are committed to building teams that bring together people with a broad range of backgrounds, skills, and perspectives. That starts with our recruitment process. Here's what you can expect: As part of your application, you will be asked to respond to a small number of questions that we will use to screen your eligibility for the role. You will also be asked to provide your resume and a short cover letter. Eligible applications will be reviewed by our recruitment team and the hiring manager. A small number of candidates will be invited to a phone call with the hiring manager. The purpose of this call is to check our understanding of your application and to answer any questions you have. We normally have two interviews, at least one of which will take place in-person. Interviews will be with the hiring manager and at least one other colleague. You will usually be asked to undertake a work-based assessment in advance of your interviews. This will be an opportunity for you to show how you would perform some part of the role. You will be given advance notice and clear instructions. If you have any questions about or feel that you need any adjustments to the recruitment process, including adjustments for neurodiversity, please contact our People and Culture team at ***************************. We are committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment. Everyone appointed to a role at the Foundation will be required to undergo a background check to confirm that you are a suitable person to work with children. Further background checks will be made at regular intervals thereafter.

Location: USA, remote but candidates must live in Metro-Atlanta, Georgia; Twin Cities, MN; or New York City Metro area Salary: $110,000 - 115,500 p.a. full time equivalent, dependent on experience Basis: full-time, part-time or flexible Eligibility: You must be eligible to work in the U.S The role We are looking to appoint an experienced leader to support K12 schools and teachers to implement the Raspberry Pi Foundation's free educational resources and products across the US. Reporting to the Executive Director, the Senior Customer Success Manager will develop and deliver national customer success strategies that support school districts, educators, and professional development (PD) delivery partners from initial engagement through sustained, high quality implementation. This role plays a pivotal part in ensuring that early interest translates into meaningful, long-term adoption. You will lead partnership enablement efforts, ensuring both school districts and PD delivery partners have clear pathways, tools, and support to move confidently from engagement to implementation. A core part of this role is owning the end-to-end customer journey and ensuring the Foundation has the systems, tools, and processes required to support that journey at scale. You will also lead the vendor assessment and data privacy agreement (DPA) process with school districts, providing strategic oversight and coordination while working closely with specialist legal and data privacy colleagues. You will manage and coach a team of Customer Success Managers, collaborate closely with Learning, Product, Marketing, and Events teams, and represent the Foundation externally with school districts, partners, and the wider education community. We are looking for an experienced leader with a deep understanding of the US education system and a proven track record of leading large-scale education programs, driving program adoption, managing teams, and developing strategic partnerships. You do not need to be a computer science expert, but you do need a passion for our mission, empathy for educators, and a willingness to learn. We strive to make the Foundation a place where talented people who care about our mission can do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you're the right person for the job, we'll make it work for you, and you can be confident that you'll be working with an exceptional team. Responsibilities * Develop and implement a national customer success strategy that supports successful adoption and sustained use of Raspberry Pi Foundation programs across the US and Canada. * Establish scalable onboarding, implementation, and support models for school districts, schools, and PD delivery partners, ensuring a consistent and high-quality experience. * Own the end-to-end customer and partner journey, from initial engagement through professional development and long-term implementation. * Ensure the Foundation has fit-for-purpose systems, tools, and workflows (e.g. CRM, playbooks, tracking mechanisms) to support customer success at scale, and lead improvements where gaps exist. * Manage the vendor assessment and data privacy agreement (DPA) process for US school districts and delivery partners, providing strategic oversight and coordination with specialist legal and data privacy contractors. * Manage, coach, and develop a high-performing team of Customer Success Managers, fostering clarity, accountability, and an inclusive team culture. * Enable Customer Success Managers and partners with clear guidance, tools, and success frameworks that move districts from interest to confident adoption.. * Use data and feedback to guide decision-making, analyzing engagement, usage, and educator insights to improve implementation and inform curriculum and product enhancements. * Collaborate cross functionally with Learning, Product, Marketing, and Events teams to ensure cohesive messaging, aligned support systems, and impactful resources. * Represent the Foundation externally, strengthening relationships with district leaders, partners, and the wider education community. Experience and personal attributes We recognise that everyone has the potential for growth, and we welcome applications from candidates who can demonstrate that they have some, but not all, of the experience and personal attributes listed here. * 5+ years in customer success, educator support, education partnerships, or edtech implementation, ideally with experience in K-12 schools. * Proven experience leading teams or senior individual contributors in complex, multi-stakeholder environments. * Deep understanding of the US education ecosystem, with experience working directly with schools or districts. Experience of teaching would be an advantage. * Track record of driving program adoption or implementation at scale across multiple schools, districts, or regions. * Experience designing or improving systems, workflows, or tools that support customer or partner journeys. * A clear, confident communicator and natural relationship-builder, comfortable engaging with teachers, school leaders, and delivery partners. * Highly organized and proactive, able to manage complex operational or compliance-related processes (e.g. vendor assessments, district approvals). * Experience managing budgets, resources, and project timelines, ensuring efficient delivery aligned with organizational goals. * A strong alignment with the Foundation's mission and values, particularly around educational equity and access. About us The Raspberry Pi Foundation is a global education nonprofit with the mission to enable young people to realize their full potential through the power of computer science and digital technologies. In the US we operate through Raspberry Pi Foundation North America which is a registered 501(c)(3) organization. Established in 2008 and first known for our product - the wildly successful Raspberry Pi computer - the Foundation has developed education programmes, learning experiences, and products that are helping millions of young people learn vital new knowledge and skills. Through Code Club, we support the world's largest network of free informal computing clubs for young people. Tens of thousands of educators have taken our online courses, and millions of people use our free online curriculum and learning resources. To deepen our understanding of how young people learn about computing and how to create with digital technologies, we conduct academic research, and we use that knowledge to increase the impact of our work and advance the field of computing education. Across all of our work, we work hard to engage young people who come from backgrounds that are traditionally underrepresented in the field of computing or who experience educational disadvantage. We work all over the world, with teams based in the UK, Ireland, North America, and India, and partnerships with mission-aligned organisations in over 40 countries. We are at the forefront of the global movement to help young people learn about computing and digital technologies. You can read more about our mission, values, and goals in our Annual Review 2023 and our Strategy 2022-2025. Benefits In addition to competitive salaries, we offer a range of benefits for all of our colleagues, including: * Paid time off. In addition to public holidays, full-time employees in the US receive 15 days of paid time off, plus 3 additional days of paid time off for the company-wide closure at the end of each year. * Retirement Savings Plan (401)(k). We match 100% of employee contributions up to the first 5%. * Private Healthcare. We provide private healthcare (including dental and vision) for you and for your dependents through United Healthcare and Guardian. * Flexible working. We have clear policies to provide flexibility over when and where you work, helping you balance work responsibilities with the rest of your life. * Support for parents and carers. We provide generous family leave and flexibility for parents and carers. * Group term life insurance & disability insurance. We provide insurance and income protection schemes to provide peace of mind for you and your family. * Investing in learning and development. We invest in your growth and development, including through access to learning resources and training, with dedicated time for all employees. Timetable for applications Closing date: February 2, 2026 Phone screen: Week of February 9, 2026 First-round interview: Week of February 16, 2026 Second-round interview: Week of February 23, 2026 Our recruitment process All of our workplaces are inclusive spaces where we want people to feel respected, valued, and able to do their best work. We are committed to building teams that bring together people with a broad range of backgrounds, skills, and perspectives. That starts with our recruitment process. Here's what you can expect: * As part of your application, you will be asked to respond to a small number of questions that we will use to screen your eligibility for the role. You will also be asked to provide your resume and a short cover letter. * Eligible applications will be reviewed by our recruitment team and the hiring manager. * A small number of candidates will be invited to a phone call with the hiring manager. The purpose of this call is to check our understanding of your application and to answer any questions you have. * We normally have two interviews, at least one of which will take place in-person. Interviews will be with the hiring manager and at least one other colleague. * You will usually be asked to undertake a work-based assessment in advance of your interviews. This will be an opportunity for you to show how you would perform some part of the role. You will be given advance notice and clear instructions. * If you have any questions about or feel that you need any adjustments to the recruitment process, including adjustments for neurodiversity, please contact our People and Culture team at ***************************. We are committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment. Everyone appointed to a role at the Foundation will be required to undergo a background check to confirm that you are a suitable person to work with children. Further background checks will be made at regular intervals thereafter.

About the role: The Enterprise Customer Success team ensures Samsara's Enterprise customers in the US adopt our solutions and continuously derive value from our products. We serve as the trusted point of contact for our enterprise customers throughout their lifecycle, from onboarding and adoption to advocacy and renewal. As the manager of the Enterprise CSM team, you will enhance our Customer Success engagement motions, provide targeted coaching for each team member, and foster an inspiring and dynamic team culture. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers. This role is open to candidates residing in the US EXCEPT Alaska, Austin metro, California, Chicago metro, Connecticut, Dallas metro, Denver metro, Houston metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington, and Washington DC metro. This position requires working hours in the Central or Eastern time zones. In this role, you will: Ensure ongoing success and value realization for Samsara's Enterprise Customers. Define and execute long-term strategies for the Enterprise Customer Success team that support Samsara's commitment to providing excellent service and then scale it. Create goals, action plans, playbooks, and key metrics for the long-term success of Samsara's Enterprise accounts. Deliver results across team KPIs and org level OKRs Keep executives informed of progress and advocate for change when needed. Lead from the front with a willingness to get your hands dirty. Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Hire, develop and lead an inclusive, engaged, and high performing team. Minimum requirements for this role: 8+ years relevant experience in a senior Customer Success, account management, or strategic consulting role 3+ years experience in a people management or leadership position Clear leadership presence that translates across all communication channels -- in person, over video, and in writing Solutions-focused with strong problem-solving skills Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment. Strong bias for action, the ability to think big while also executing with excellence Data-driven - you use it to build a clear picture of priorities. And if data isn't readily available at your fingertips, you dig in and find ways to surface what you need Strong track record of mentoring and building teams from scratch -- and retaining talent Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology. Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara's C-suite. Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance. Diplomacy, tact, and poise under pressure when working through customer issues. Demonstrated ability to foster an inclusive team environment that values diverse perspectives Bachelor's degree from a 4-year institution. Ability to travel within the United States for customer meetings and events (up to 30%). An ideal candidate also has: Led a team where each team member managed a portfolio of 8-40 accounts. Experience using Gainsight. Passion for going above and beyond the call of duty for their customers and team members. Proven track record of partnering with Account Executives and Renewal Managers to develop and execute commercial expansion strategies. Strong program management experience. Strategic consulting experience.