Customer success manager jobs in Santa Ana, CA

Described as the “Uber of Content,” Social Native is a marketplace technology company providing brands the ability to scale high-quality content creation and optimize their cross-channel digital marketing strategies. By connecting brands & agencies with a diverse network of creators, we provide data-driven insights, streamline content production, and improve performance across social and e-commerce channels. Brands like Unilever, Adidas, L'Oréal, Crocs, and Nestlé trust Social Native to enhance their paid and organic social strategies through user-generated content (UGC), branded content, and content editing solutions, ensuring they have the right creative assets to drive engagement and conversions. We are seeking a Customer Success Manager (CSM) to strengthen client relationships and ensure success in their creator marketing and content strategies. This role is ideal for someone with a strong background in digital marketing, influencer partnerships, and branded content, who can provide strategic guidance and manage client objectives effectively. Key Responsibilities: Client Strategy & Success Serve as main point of contact and trusted advisor to clients, helping them navigate the evolving creator marketing landscape. Ensure that campaign objectives, content strategies, and creator partnerships align with client KPI's and overall marketing goals. Lead Monthly & Quarterly Business Reviews and strategic discussions to assess performance, provide insights, and guide long-term planning. Account & Revenue Management Maintain and grow client relationships by driving retention, renewals, and expansion opportunities. Analyze campaign performance data and provide recommendations to enhance engagement, content effectiveness, and ROI. Identify opportunities to optimize and scale client programs through tailored solutions and best practices. Cross-Functional Collaboration Work closely with internal teams (Sales, Product, Marketing, and Operations) to ensure seamless execution and alignment on client needs. Partner with creators to ensure content meets brand expectations and delivers measurable impact. Provide structured feedback to the Product and Engineering teams to help shape platform enhancements based on client requirements. Qualifications: 3+ years of experience in account management or customer success, working directly with marketing agencies or brands. Strong understanding of the digital marketing landscape & direct experience within the social media/influencer marketing space. Experience managing both the strategic and revenue aspects of client relationships, ensuring alignment with business objectives. Excellent communication and relationship-building skills, with the ability to manage expectations and navigate complex conversations. Analytical mindset, with the ability to interpret data and provide actionable insights. Ability to work in a fast-paced, high-growth environment that requires adaptability and proactive problem-solving. Social Native Perks: One of the best perks about Social Native is working with amazing talented people! Come see what it's like to work at a fast-paced, venture-backed tech company. We are looking for smart, driven, fun people that are eager to take ownership of exciting projects and be a part of building something great. Attractive health, dental and vision insurance coverage Competitive compensation structure 401(k) retirement plan Unlimited vacation policy

Gallegos United is seeking an outgoing, strategic and creative Client Solutions Manager at our agency. You will play a crucial role in managing and nurturing client relationships. You will serve as the primary liaison between our agency and our clients, ensuring their satisfaction, coordinating project activities, and facilitating seamless communication. With your strong organizational skills, attention to detail, and passion for social, digital, and influencer marketing, you will support the Client Solutions Team in executing client campaigns and delivering exceptional client service. In order to make an application, simply read through the following job description and make sure to attach relevant documents. Hereâ€TMs what youâ€TMll be doing: Client Relationship Management: Develop and maintain positive relationships with clients, understanding their business goals, challenges, and expectations. Serve as the main point of contact for day-to-day client inquiries, providing timely and professional responses. Conduct regular check-ins with clients to review campaign progress, address any concerns, and identify upselling or cross-selling opportunities. Campaign Execution and Coordination: Assist the Client Growth Team in coordinating and executing client campaigns across various marketing channels, such as social media, influencer, paid search, display advertising, and email marketing. Collaborate with internal teams, including creative, media, and strategy, to ensure smooth campaign implementation and delivery. Coordinate project timelines, deliverables, and resources to ensure campaigns are executed within deadlines and meet client objectives. Reporting and Analysis: Monitor campaign performance metrics and gather data from various sources. Assist in analyzing campaign data to identify trends, insights, and areas for optimization. Prepare regular reports and presentations, summarizing campaign performance and providing actionable recommendations to improve results. Client Support and Communication: Respond promptly to client inquiries, providing clear and accurate information. Coordinate client meetings, prepare meeting agendas, and take meeting notes. Communicate campaign updates, progress, and results to clients in a clear and professional manner. Administrative Tasks: Assist in managing administrative tasks related to client accounts, including contracts, invoices, and billing. Maintain client records, documentation, and files in an organized manner. Stay updated on industry trends, digital marketing best practices, and emerging technologies to contribute to client strategy discussions. Hereâ€TMs what youâ€TMll have: Bachelor's degree in marketing, business administration, or a related field. Bilingual (English/Spanish) a plus. Proven experience (5+ years) in a client-facing role within a marketing services company. Strong organizational and multitasking skills, with the ability to manage multiple client accounts simultaneously. Excellent written and verbal communication skills, with the ability to effectively interact with clients and internal teams. Detail-oriented mindset with a focus on accuracy and quality in all deliverables. Basic knowledge of digital marketing channels, strategies, and metrics. Proficiency in using digital marketing tools and platforms. Strong problem-solving skills and the ability to think critically. *Actual offer may vary by market location, job-related knowledge, skills and experience. xevrcyc PandoLogic. Keywords: Customer Solutions Manager, Location: Huntington Beach, CA - 92605

Customer Service Manager - Full-Time | On-Site (Huntington Park, CA 90255) Salary: Up to $100K annually We are a high-end women's contemporary fashion brand, specializing in premium denim, knits, and wovens, currently carried in 150 top specialty boutiques nationwide. Known for our exceptional fit, elevated fabrication, and refined details, we are experiencing rapid growth across wholesale, DTC, and marketplace channels-and are expanding our leadership team. We are seeking a Customer Service Manager with a strong ApparelMagic background and proven customer service leadership experience to oversee our on-site operations in Huntington Park. This is a full-time, direct hire role, responsible for ensuring a world-class customer experience while building scalable systems to support growth. What You'll Do: Lead day-to-day operations of the on-site customer service department Deliver exceptional customer experience, ensuring timely resolution of inquiries and escalations Analyze customer feedback and performance metrics to drive continuous improvement Develop, implement, and maintain customer service policies, procedures, and best practices Hire, train, coach, and manage a high-performing team Partner cross-functionally with operations, accounting, sales, and logistics Maintain high standards of professionalism, responsiveness, and accuracy What We're Looking For: Proven experience in Customer Service Management or customer support leadership Strong analytical and problem-solving skills Excellent written and verbal communication Demonstrated ability to lead and motivate a team Ability to thrive in a fast-paced, on-site environment Prior experience with ApparelMagic strongly preferred Bachelor's degree in Business, Communications, or related field preferred Systems & Tools Experience (Preferred): ApparelMagic Shopify Gorgias Amazon Seller Central NU Order GS1 EDI Why Join Us: Leadership role within a fast-growing premium fashion brand Opportunity to build and scale a department with real impact Collaborative, entrepreneurial work environment Competitive compensation based on experience

Immediate Opening - Outside Account Manager (Orange County) Earnings: $90,000 - $140,000 Are you a networking pro who loves meeting new people and building lasting relationships? Do you thrive on being out in the field, creating connections, and having direct control over your income and success? If you're ready to make a real impact in the real estate industry, we want YOU on our team! What You'll Be Doing Your car is your office (Monday-Friday 8:00 AM-5:00 PM), and no two days are the same. You'll represent HomeGuard by being the face of our brand at association meetings, networking events, and real estate offices throughout Orange County. Build relationships with real estate professionals. Promote our top-tier inspection and disclosure services. Drive sales and grow your territory through consistent follow-up and office visits. Manage a busy schedule of appointments, follow-ups, and inspection orders, a master multitasker who meets and exceeds sales goals, while maintaining client needs. Collaborate with a strong support team using a proven sales strategy. Stay organized while handling multiple priorities like a pro. Who We're Looking For ✅ Outgoing, driven, and not afraid to ask for the sale ✅ A self-starter who loves being on the road and owning their territory ✅ A natural communicator and confident presenter ✅ Experience in real estate (a huge plus!) ✅ Bilingual? Even better! ✅ Social media savvy - ready to record, post, and brand yourself daily ✅ Must have a valid CA driver's license and a reliable vehicle Perks & Benefits Company-issued iPad & iPhone Car allowance + mileage & expense reimbursements Medical, Dental & Vision coverage Growth opportunities with a reputable, expanding company

No recruiters or unsolicited agency referrals please. *Candidate must reside in greater Los Angeles/Southern CA area* Are you are looking for a dynamic life science/lab equipment sales position where every day is different? Where you can hit the ground running and make an immediate impact with the largest healthcare providers in your region? Then look no further, you'll be a great fit for CME Corp. CME Corp. is looking to add a talented and highly motivated sales professional to join our growing organization. As a Life Science Account Manager, you will play a key role in our sales team managing your book of business, developing new business opportunities, and meeting or exceeding sales profitability objectives selling healthcare equipment and related services with a focus on lab, also calling on research, phlebotomy, blood bank and morgue departments. The territory is the greater southern California region, and the focus is on the largest and most prestigious healthcare systems within your territory. This role will report to the Vice President of Specialty Sales. Responsibilities: Manage and grow opportunities with existing and new customers for life science products through various channels, including networking, cold calling, and attending industry events. Maintain and nurture relationships with existing clients, identify opportunities for upselling and cross-selling, and ensure customer satisfaction. Develop a comprehensive understanding of the features, benefits, and applications of the life science equipment- be a resource for your customer Meet monthly and annual sales/revenue targets Collaborate with Account Manager to grow life science product sales within accounts Bidding/quoting projects and creating proposals Maintain current and develop new relationships with manufacturer sales representatives Identify and qualify key “Decision Makers” (buying influencers) in all key and target accounts Create value beyond our products and services in a way that differentiates us from the competition Stay current with industry trends Requirements: Bachelor's degree or high school diploma with 5 years of relevant work experience Minimum of 2 years of progressive experience in account management in acute care facilities or similar role Minimum 2 years experience in life science product sales with lab focus. Excellent communication and interpersonal skills Experienced in Microsoft office products and Salesforce CRM Must live in the geographical location of the position Regular daily travel within the geographic territory as business needs require Occasional overnight travel may be required Attend industry trade shows as needed Who you are: Self-motivated and goal oriented Highly organized and strong attention to detail Effective communication and presentation skills Strong, consistent and competitive work ethic Strong problem-solving skills with solution-oriented focus Customer Centric approach Adaptable to change and ability to work in a fast-paced work environment Compensation and Benefits: Commission based with a weekly draw. The weekly draw amount is dependent upon experience level of applicant This position has unlimited earning potential Company laptop and cell phone Monthly expense allowance Medical, Dental and Vision Vacation and Paid Holidays 401k Retirement Plan Employee Stock Ownership Plan Employer-Paid Life Insurance Voluntary Benefits - Critical Illness, Short & Long Term Disability, Accident, Life, Whole Life, and Pet insurance Tuition Reimbursement Referral Bonus Program Employee Assistance Program About CME: Dedicated to providing quality equipment, logistics, and services to healthcare. CME is the premier source for equipment and turnkey logistics, delivery, and support for the healthcare community. The company helps healthcare facilities nationwide to seamlessly launch, renovate and expand. CME is headquartered in Warwick, RI with branches in Anaheim, CA, and Long Island, NY and over 35+ service centers spanning the nation and offers an expanded product line of more than 2 million+ medical products from more than 2,000 manufacturers. We support our military community, veterans encouraged to apply! CME Corp. is an equal opportunity employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.

Wholesale Sales Manager - Strawberry Paris Luxury Boho Womenswear | Paris-born, DTLA-based Full-Time | Downtown Los Angeles HQ + Travel *********************** We launched in 2025 and in less than 6 months we've already smashed past $1M in sales. Vogue France called us “the new boho obsession,” Who What Wear declared our strawberry-pink silk dresses “the piece of the season,” and every cool-girl influencer from Paris to Venice Beach is wearing us. Now we're scaling fast - and we need a HUNGRY Wholesale Sales Manager who lives for the chase and refuses to take “we'll think about it” for an answer. This is not a cushy corporate gig. This is a rocket-ship role for someone who gets a rush from turning cold leads into six-figure wholesale accounts and treats every sale like it's their own money on the line. What You'll Do (and dominate) Hunt relentlessly: generate your own leads (Instagram DMs, store visits, competitor intel - whatever it takes) Master cold outreach: calls, emails, walk-ins - you thrive on it and turn “no” into “hell yes” Build irresistible relationships: personalized video lookbooks, teaser samples, storytelling that makes buyers feel FOMO if they don't stock Strawberry Paris Close wholesale accounts with boutiques, concept stores, and multi-brand retailers across the US, Canada, Europe, and the Middle East Own your territory and numbers - smash monthly targets and stack uncapped commissions Rep the brand in person at Coterie NY, Paris Fashion Week showrooms, LA Market Week, and pop-ups - charm buyers face-to-face and walk away with orders Build a black book of the hottest boutique owners on the planet Collaborate directly with the founder on big-account strategy (think go-sees at The Dreslyn, Lisa Says Gah, Revolve, Free People, etc.) Who You Are 1-4 years sales experience (fashion wholesale = huge plus, but raw hunger and proven results beat years on paper) Persuasive, polished, proactive, and a little ruthless when closing Rejection fuels you - it's just foreplay to the next big “yes” You know the difference between Shopbop and Ssense, have strong opinions on who's sleeping on the boho revival, and can sell the dream Fearless on the phone, magnetic in person, comfortable on camera (you'll film quick iPhone videos for buyers) Willing to travel (trade shows, store visits, Paris trips) Bonus: French speaker, obsessed with the deal, and look killer in flowy Strawberry Paris pieces What You Get - A Package Built for Hustlers Base salary $26-$32/hour (~$54,080-$66,560/year full-time - strong for wholesale sales roles, with fast growth potential based on experience and hustle) GUARANTEED RAISES EVERY 6 MONTHS ! : 2% every 6 months (4% yearly) for first 2 years - automatic progression to higher base by year 2 UNTAPPED 3% COMISSION on all your wholesale sales - historically (not a promise), sales could hit $60K-$100K/month across untapped accounts we just started (sky's the limit with so many new boutiques not yet sold to - top closers clear $21,600-$36,000/year at low end, six figures+ easy for killers ) Monthly PERSONAL GROWTH Bonus: $150-$350 extra every month when you present and execute a clear growth action plan to grow your skills that help the company (stackable!) Monthly Einstein Award: $100 cash for standout intelligent growth (yes - earn both monthly bonuses if you're crushing it) GUARANTEED ANNUAL BONUS: $1,000 guaranteed → up to $5,000 Profit-sharing: Up to 15% of net profits distributed annually as extra bonuses to all staff based on performance - the harder we hustle together, the bigger everyone's share GUARANTEED $3,000 loyalty bonus at 3-year mark Uncapped commission potential overall - top performers easily clear six figures (3% is yours forever on your accounts) Generous clothing allowance (obviously) -- 2 FREE PIECES PER MONTH 20 paid days off to start (13 PTO + 7 sick), growing +4 vacation days/year (cap at 25 PTO = up to 32 total days), plus 5 major holidays (separate) $150/month health & wellness stipend Travel perks, dreamy DTLA showroom vibes, and direct access to the founder Our Culture - Built for Builders Small 10-person team, lightning-fast execution, weekly 5-minute power meetings with the CEO, Friday catered lunches + skill shares (with $100 prizes), potlucks ($50 prizes), quarterly Shark Tank pitches ($200 prizes). We reward results, ownership, and hustle - no excuses, just “how do we make it happen?” Think you've got what it takes to put Strawberry Paris in every must-have store from NYC to Paris and help us hit $10M+? Send your resume + a short note (or 60-second video) telling us your biggest sale ever closed and why you're ready to dominate wholesale for us. Email: ************************ (or DM us) Subject: Wholesale Sales Manager - [Your Name] - Let's Build a Billion-Dollar Brand We move fast. The right person starts ASAP. Don't wait - your future six-figure year is waiting. 🍓✨ Check us out: ***********************

David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Today, with their son, Evan, they create timeless, yet contemporary Men's and Women's jewelry for all lifestyles through unconventional artistry, featuring their signature cable motif. The Sales Manager is responsible for ensuring that store achieves or exceeds sales plan and profitability goals, as well as enhance the David Yurman brand within the store and local market. This individual will also partner with store management team in overseeing that all operational policies and procedures being followed. The Sales Manager will effectively lead, coach and support sales professionals with a focus clientele development and providing a high level of customer service to create a luxury experience. The David Yurman Beverly Hills Sales Manager will be accountable for the following key deliverables: Core Responsibilities Achieve and/or Exceed Sales Plan Partner with sales professionals to meet their individual sales plans and KPI Participate in the development and execution of strategic initiatives to deliver the sales budget. Demonstrate an active role on the selling floor through sales leadership and client development Support sales professionals in closing sales Facilitate the implementation and success of special events held at the retail store Remain current and knowledgeable of industry trends, to determine strategic opportunities to maximize sales within the market. Maintain visual presentation based on company vision and market needs Clientele/Service Management Coach and Monitor in partnership with Retail Store Director, on sales professionals accountability for client outreach and relationship development Ensure store data capture goals are being achieved Maintain a luxury environment that is warm and hospitable, and ensuring that the correct interpretation of and implementation of visual guidelines are being met. Provide appropriate feedback in partnership with Retail Store Director, to staff to ensure that they have demonstrated the appropriate skills necessary to provide a positive and rewarding client experience in all customer interactions Operations Manage the day-to-day activities on the sales floor. Maintain presence on the sales floor to supervise staff and ensure appropriate floor coverage. Maintain appropriate business controls such as store inventory, requests for stock replenishment and all repairs/returns. Implement and support all security measures. Partners with the sales professionals in the administration of special order requests Oversee store opening and closing in the absence of the Retail Store Manager. Talent Partners with the Retail Store Director in hiring and providing performance review feedback. Trains new Sales Associates. Provide leadership to staff through monthly scheduled meetings to review and coach on overall performance Provide formal and informal feedback to staff to build ongoing development opportunities Explain and enforce KPIs and ensure that staff is trending to those measures Qualifications Work Experience: Minimum 1-2 years of proven experience managing in a similar role, preferably within a high-end luxury accessories boutique with joint responsibility for sales and operations Ability to motivate, establish strong business partnerships, and promote professionalism with both clients and staff Ability to manage multiple tasks in a fast-paced environment Proven ability to drive results, and strategic vision to develop business Fine Jewelry and or Fine Watch experience preferred, but not required Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.). Flexibility to work non-traditional hours, including days, nights, weekends and holidays. Computer Skills: Proficient in Microsoft Word, Excel, and Outlook The expected base salary for this role is $80,000-$100,000 annually. Base pay is one component of David Yurman's total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.

Salary: $110,000-$130,000 base + performance bonus + commission Tiello is partnered with a top-performing residential roofing contractor in the Burbank area that's experiencing rapid expansion and is looking to bring on a highly accomplished Sales Manager to lead and elevate their sales division. This is a company with a long-standing reputation for quality workmanship, an integrity-driven culture, and a strong presence across Southern California. They're seeking someone who operates at the highest level-someone who has repeatedly grown teams, elevated performance, and driven significant revenue in the residential roofing space. The Role You'll lead the residential roofing sales team across the LA-Burbank market, owning strategy, performance, process, and accountability. This is a hands-on leadership role focused on scaling people, systems, and revenue. The ideal candidate has coached and grown teams responsible for $20M-$30M+ annually, while consistently increasing close ratios and average ticket sizes. Responsibilities Lead, mentor, and develop a high-performing residential roofing sales team Increase team performance across close rates, average ticket size, and revenue Implement scalable sales processes, KPIs, and systems to support rapid growth Partner closely with ownership on forecasting and long-term strategy Work with marketing and operations to ensure alignment and project excellence Recruit, onboard, and develop new sales reps to expand market coverage What We're Looking For Proven experience leading sales teams in residential roofing or exterior construction Demonstrated success scaling revenue and team performance ($20M+ preferred) Strong coaching and leadership skills Process-driven, metrics-focused, and growth-minded High integrity, clear communication, and a collaborative approach Compensation & Benefits Base salary: $110K-$130K (DOE) Performance bonuses + commission Company vehicle or vehicle allowance Full benefits package Long-term career growth with a highly reputable California contractor Tiello is proud to be an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Please apply directly or send resumes to ****************.

The Enterprise Customer Success Manager (CSM) is responsible for onboarding new customers, driving upsell growth, and mitigating churn. The CSM will ensure customer success by delivering value, building processes, and fostering strong relationships. The role includes working as a Subject Matter Expert (SME) for partner integrations and managing a Customer Success Associate (CSA) to achieve team goals. The Day-to-Day Responsibilities: Customer Success Leadership Own the post-sales customer journey, including onboarding, engagement, and growth. Ensure seamless transitions from sales to implementation, turning new customers into trained and successful users quickly. Act as the primary point of contact for customers, delivering both good and bad news professionally. Advocate for the company and the customer, balancing their respective goals and needs. Team Management Manage and mentor the assigned CSA, Seth, to ensure team success in onboarding and account management. Drive team performance in minimizing churn and maximizing upsell opportunities. Escalate challenges and provide regular updates with the technical team, ensuring alignment and resolution of complex issues. Process Development and Execution Build and implement processes around Quarterly Business Reviews (QBRs) and customer onboarding. Create scalable frameworks for measuring and improving customer success metrics. Collaborate with Product and Marketing teams to gather feedback and develop case studies. Revenue and Retention Accountability Drive upsell growth both directly and through team efforts. Minimize churn by proactively addressing risks and delivering consistent value. Contribute to organizational revenue attainment by meeting or exceeding targets. Collaboration and SME Role Work cross-functionally with Product, Sales, and Marketing teams to enhance customer experiences and integrations. Serve as the SME for partner integrations, ensuring smooth and effective collaborations. Maintain a feedback loop to provide insights into customer needs and opportunities for product improvement. Ownership of Goals and Priorities Own your calendar: Focus on high-impact activities and effective time management. Prioritize tasks that align with goals for customer success, upsells, and churn reduction. Balance hands-on execution with leadership responsibilities by delegating effectively. A Little Bit About Us Zuum is a rapidly growing, tech startup which is transforming the $1.2 trillion logistics industry. We connect enterprise shippers to carriers on an automated platform. To better understand what we are about, please check out our website Zuum Transportation and our Career Page.

Job Description Field AI is transforming how robots interact with the real world. We are building risk-aware, reliable, and field-ready AI systems that address the most complex challenges in robotics, unlocking the full potential of embodied intelligence. We go beyond typical data-driven approaches or pure transformer-based architectures, and are charting a new course, with already-globally-deployed solutions delivering real-world results and rapidly improving models through real-field applications. We are seeking a dedicated and proactive Senior Customer Success Manager (Sr. CSM) to serve as the primary point of contact between Field AI and our enterprise clients. In this high-impact role, you'll foster strong, long-term partnerships and ensure that customers achieve measurable outcomes through our cutting-edge robotic solutions.As a Sr. CSM, you will be responsible for managing a portfolio of strategic accounts, deeply understanding client needs, and coordinating with internal teams to deliver timely and effective solutions. You'll handle client inquiries, resolve issues efficiently, and work to ensure customer satisfaction at every touchpoint. Your work will directly influence customer retention, expansion, and overall success.Key to this role is your ability to identify opportunities for growth and upselling, while also optimizing user adoption and proactively protecting against churn. You'll collaborate closely with Engineering, Product, and Sales to advocate for customer priorities and continuously improve the customer experience.What You'll Get To Do Relationship Building: Develop and maintain strong and long-lasting relationships with clients Client Needs Management: Understand client requirements, anticipate their needs and ensure their satisfaction Internal Coordination: Collaborate with various internal teams (Sales, Marketing, Product development, Technology development, etc.) to deliver solutions and meet client expectations Account Growth: Identify opportunities for account expansion, upsell and cross sell Communication and Reporting: Effectively communicate with clients, provide regular updates and prepare detailed reports on account performance Issue resolution: Address client concerns and resolve issues promptly and professionally What You Have Bachelor's degree in Business, Engineering or related field 5+ years of experience in customer success, account management or similar customer facing roles Excellent communication skills, including strong verbal and written skills as well as presentation skills Sales and negotiation skills, ability to identify sales opportunities and negotiate effectively Customer service skills provide excellent customer support and build rapport with clients Problem solving skills, identify and resolve client issues efficiently and effectively Project management skills, coordinate tasks, manage timelines and ensure timely delivery of solutions Analytical skills, analyze data, identify trends and make informed decisions. Technical and Industry Knowledge: Must be familiar with daily field activities in Oil and gas industry Basic understanding of Monitoring and automation systems, SCADA, DCS, RTUs Know-how on real time data is used for safety, efficiency and downtime prevention in oil and gas industry Our salary range is generous and we take into consideration an individual's background and experience in determining final salary; base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. Why Join Field AI?We are solving one of the world's most complex challenges: deploying robots in unstructured, previously unknown environments. Our Field Foundational Models™ set a new standard in perception, planning, localization, and manipulation, ensuring our approach is explainable and safe for deployment. You will have the opportunity to work with a world-class team that thrives on creativity, resilience, and bold thinking. With a decade-long track record of deploying solutions in the field, winning DARPA challenge segments, and bringing expertise from organizations like DeepMind, NASA JPL, Boston Dynamics, NVIDIA, Amazon, Tesla Autopilot, Cruise Self-Driving, Zoox, Toyota Research Institute, and SpaceX, we are set to achieve our ambitious goals. Be Part of the Next Robotics RevolutionTo tackle such ambitious challenges, we need a team as unique as our vision - innovators who go beyond conventional methods and are eager to tackle tough, uncharted questions. We're seeking individuals who challenge the status quo, dive into uncharted territory, and bring interdisciplinary expertise. Our team requires not only top AI talent but also exceptional software developers, engineers, product designers, field deployment experts, and communicators. We are headquartered in always-sunny Mission Viejo (Irvine adjacent), Southern California and have US based and global teammates. Join us, shape the future, and be part of a fun, close-knit team on an exciting journey! We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates and employees are always evaluated based on merit, qualifications, and performance. We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

At HeyGen, our mission is to make visual storytelling accessible to all. Over the last decade, visual content has become the preferred method of information creation, consumption, and retention. But the ability to create such content, in particular videos, continues to be costly and challenging to scale. Our ambition is to build technology that equips more people with the power to reach, captivate, and inspire audiences. Learn more at *************** Visit our Mission and Culture doc here. Role Overview Customer Success at HeyGen exists to ensure customers realize measurable business value from the platform, not just product adoption. HeyGen is not a video creation tool. It is an operational capability that changes the cost, speed, scalability, and global consistency of video production across an organization. Customer Success owns making that transformation real after the sale. We are hiring multiple Customer Success Managers across different focus areas (Onboarding & Scaled CS, Strategic Accounts, and Renewals). While day-to-day responsibilities may differ by role, all CSMs at HeyGen are accountable for anchoring customers on outcomes, not features, and for driving retention and expansion through demonstrated value. Core Responsibilities All Customer Success Managers at HeyGen are expected to: Own post-sale value realization for their assigned customers, translating sales intent into measurable business outcomes. Anchor customer conversations around business impact, including: Cost structure reduction Time-to-content compression Scalable output without linear headcount growth Global consistency at local speed Guide customers through staged value progression: Immediate value (0-30 days) Structural value (30-90 days) Strategic value (90+ days) Define, track, and reinforce outcome-oriented success metrics, not just usage (e.g., time-to-value, cost savings, workflow adoption, renewal readiness). Partner cross-functionally with Sales, Support, Product, and Marketing to ensure a cohesive customer experience and clear ownership boundaries. Identify expansion opportunities that are justified by demonstrated impact, new workflows, or broader organizational adoption, not opportunistic upsell. Proactively assess churn risk and take action early through value re-anchoring and stakeholder alignment. Enjoy rolling up your sleeves and contributing to the continuous improvement of our operating cadence and customer engagement model as we scale. Role-Specific Focus Areas (You must be stellar at one of these) 1. CSM - Onboarding & Scaled Customer Success This role focuses on time-to-first-value and efficient value delivery at scale. Additional responsibilities include: Own structured onboarding motions for new and lower-ACV Enterprise customers. Developing and delivering standardized onboarding playbooks with clear success criteria. Drive fast realization of initial value and ensure customers reach a stable, self-sustaining operating state. Identify and mitigate churn risk early through structured interventions. Execute proactive, programmatic success plays across a pooled book of business. Identify signals for risk, expansion, or escalation into higher-touch motions. Optimize processes, automation, and documentation to increase CS leverage per account. Success looks like: Faster time-to-value Reduced onboarding friction Healthier accounts over the lifecycle of the subscription 2. CSM - Strategic Accounts This role owns HeyGen's most critical customer relationships. Additional responsibilities include: Serve as the primary strategic partner for a small number of high-impact accounts. Establish executive alignment and joint success plans tied to customer business priorities. Run structured executive business reviews that reinforce ROI and long-term value. Drive multi-threading, champion development, and succession planning. Identify and pursue expansion across departments, regions, and use cases. Partner closely with Product and Leadership on roadmap influence, references, and co-innovation where appropriate. Success looks like: 100% retention of Strategic logos Clear executive sponsorship on both sides Expansion driven by strategic embedding and well-grounded value narratives 3. CSM - Renewals & Value Defense This role focuses on renewal rigor, forecasting accuracy, and value articulation. Additional responsibilities include: Own renewal readiness for Enterprise accounts well in advance of contract expiration. Baseline and document customer value realized during the contract term. Anchor renewal conversations in outcomes, impact, and future-state value. Partner with Sales on pricing discipline and ACV uplift strategy. Maintain accurate renewal forecasting and clear internal communication. Success looks like: Improved Net Dollar Retention (NDR) Fewer last-minute renewals Higher renewal ACVs justified by demonstrated impact Preferred Qualifications 5+ years of experience in Customer Success, Professional Services, or Consulting in a related role in a SaaS environment, preferably with other AI tools. Experience operating in Enterprise CS motions, including PLG and sales-led models. Proven ability to manage accounts using business outcomes and metrics, not just activity. Comfort working with ambiguity and exercising judgment in how to prioritize customer effort. Strong written and verbal communication skills, including executive-facing conversations. Experience building repeatable CS playbooks and processes. Data-informed mindset with the ability to synthesize insights into clear recommendations. Thrives in a fast-paced environment and actively contributes to improving how the team operates. Why Join HeyGen Customer Success CS at HeyGen is a strategic, revenue-impacting function, not a support wrapper. You'll have real ownership, autonomy, and accountability over outcomes. You'll help define what “great” looks like as we scale Enterprise CS from the ground up. Work with the world's top companies and fundamentally reimagine how customers create and operate. Salary Range: $140,000 - $190,000 annual base salary Total compensation includes cash compensation, equity, and benefits. Please note that the salary information is a general guideline only. HeyGen considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal equity, as well as location, market and business considerations when extending an offer. As part of our total rewards package, HeyGen offers comprehensive benefits including a 401k plan, health benefits, generous PTO, a parental leave program and emotional health resources. HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us at HeyGen and be part of a team that's making visual storytelling accessible to all!

Global leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team! This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space. This company tracks over $100 billion of assets and over $55 billion in rental and sale transactions annually. They leverage this data to deliver insights to clients to support decision-making around asset management, disposition, and deployment. Clients range in size from small businesses to Fortune 500 companies. Over the last decade, the company has experienced rapid growth. To support the next stage of their expansion, they are currently expanding their team to venture into new verticals and international markets, including Europe, Australia, and Japan. Opportunity: Long-term customer success is the core of their business strategy. Their client base is growing rapidly, and to support that growth they are building a dedicated Customer Success team to proactively engage with customers, troubleshoot problems, and help drive their business forward. The Customer Success Manager will serve as the company's product expert, directly shaping customers' experiences within their platform. You will build relationships with users, identify and solve issues, manage client change requests, and help drive product adoption. The Customer Success Manager will be the primary point of contact for their customers and users, and will work closely with their Product Development and Engineering teams to ensure the product roadmap aligns with client needs. What You'll Do: Develop expertise in company's product offerings Serve as the primary point of contact between the company and their customers Proactively interface with multiple levels of client management, building rapport and strong professional relationships Manage regular check-in calls to drive adoption, solve tactical issues, and identify product development/up-sell opportunities Translate client requests into technical and/or engineering requirements Take ownership of daily problems and issues, quarterbacking and managing internal teams from troubleshooting to completion Work with customers to understand how best to use our services and provide valuable feedback to business and development teams Help clients better understand the full potential of our products Act as liaison between clients and the Product Development team Manage backlogs and timelines on behalf of large enterprise clients Oversee technical implementation details for each client (business rules, data processes, etc.), and ensure up-to-date documentation Build presentation materials and present findings to small teams Lead web-based trainings, conference calls and in-person client meetings About You: You have a “customer-first” attitude: you take pride in knowing your customers and their businesses, and you prioritize their best interests over all else You speak with confidence and authority, and you enjoy conversation and client engagement You are comfortable acting as a leader, proactively building customer relationships and taking responsibility for customer satisfaction You are highly organized and can handle multiple daily priorities in a dynamic environment You aren't afraid to make mistakes, or fix them afterwards You take pride in your work and are interested in making a significant impact on a small but growing team What We're Looking For: Education: BA/BS degree, with business-oriented concentration (e.g., economics, marketing, finance, engineering) Work Experience: 4+ years of professional experience, with at least 2 in a client-facing/account management role Skills: A great professional communicator, both written and verbal Solid technical skills (Excel and basic SQL) Expertise with PowerPoint and Salesforce Proven track record of managing customer relationships effectively Ability to respond to customer requests throughout the day Exceptionally organized and detail-oriented (they're a data company and details matter!) Ability to grasp technical concepts Self-motivated and proactive, with a “can do” attitude; willing to pitch in and do whatever is required Preferred (But Not Required): Candidates based in Eastern or Central Time Zones. Candidates who have relevant industry experience: construction equipment rentals

Job brief Our client is an AI-driven technology company that carries "beauty" as its core ideal, helping its users become more beautiful with image products and beauty management services and assisting with the digital transformation of the beauty industry by providing SaaS services. As its products become increasingly popular with global customers, our client plans to recruit experienced customer success managers in key countries. The main goal of a customer success team is to provide support for customers as they transition from the sales pipeline (prospects) to the support pipeline (active users). You're typically responsible for maintaining customer loyalty, upselling existing customers to new features within the product, fostering long-term relationships with your customers, facilitating overall customer service, and ensuring that your customers are achieving the goals they were looking to achieve when purchasing your product. Job Highlights: An interesting and ambitious role in a successful international company. Product portfolio with advanced technology, reliable quality, and brand influence.Provide competitive salary that matches experience and position. Responsibilities Drive the successful adoption and onboarding of the services to help customers realize the business value of our partnership and offerings. Guide customers through the changes needed to unlock the full value of our products, and help their staff, train, and align their people and partners to deliver on transformation. Partner with business development teams and executives to develop strategic and technical plans that help customers achieve their business objectives. Coordinate internal resources to support product delivery, implementation, and deployment. Identify and analyze customers needs to help the internal team improve product offering. Output and share customer success stories and best practices in the industry. Maintain client relationship by providing support and paying attention to the market dynamics, risks, and problems that may affect customers. Requirements Bachelor degree or above; At least 5 years of B2B customer success ,customer service or account management experience in SaaS related fields; The deep understanding of the beauty industry is preferred; Bilingual in English and Spanish is preferred;

Pirros is reshaping and revolutionizing how Architecture and Engineering firms manage design details. Our software empowers AECO design professionals (Architects, Engineers, Contractors, and Owners) to streamline their detail management process more effectively, reduce errors, and speed up project delivery. We're building the system of record for detail management in a $12T+ industry that's been underserved by technology for too long! About Us Backed by top-tier investors and angels (YC, Funders Club, PlanGrid, Elephant) PROFITABLE, $3.5M+ ARR and growing revenue at +10% month-over-month Competitive Package: salary, stock options, unlimited PTO, health benefits Co-founders both come from structural Engineering, with industry experience 250+ firms using us today, growing 10% MoM, 120% NRR - customers include some of the top AEC design firms in the country Join a high-trust, high-autonomy culture with experienced builders and operators Tangible Impact! We're solving real problems for the people who design the world around us while building the software stack of the future for architects and engineers What You'll Own: Act as a trusted and knowledgeable advisor for our customers. Serve as their main point of contact and work with internal teams to resolve conflicts, bugs and issues affecting customers in order to drive timely resolutions Monitor account health by utilizing data, conduct customer usage analysis, track customer success metrics, effectively identifying and addressing potential risks and opportunities. Be a key driver ensuring retention and growth of Pirros' revenue. You will interact with these customers both as their success point of contact and by leveraging tools to consistently engage in proactive touchpoints Take a proactive approach to initiate data-driven, targeted campaigns and foster increased customer engagement and bolster product adoption rates Take ownership of challenging customer situations, manage them effectively, see them through to resolution and ensure timely follow-ups Play a crucial role in ensuring our customers' success and satisfaction. Responsible for post-sale deployment and customer training, ensuring successful product adoption and integration Seek ways to improve customer satisfaction and raise customer advocacy (NPS), by finding new ways to continuously improve our customers' experience Who You Are: 3+ years in B2B Software/Tech - customer-facing roles, customer success, account management Highly organized, detail-oriented, skilled in written/verbal communication with strong de-escalation and problem-solving skills Empathetic with a customer-focused approach Self-starter that thrives in an entrepreneurial, fast-paced environment with a proven ability to multi-task and manage multiple projects at a time Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution Passion for phone-based customer interactions At Pirros, we believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy, genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Pirros is committed to fair and equitable compensation for all our employees. We thoughtfully consider a wide range of factors when determining individual compensation and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualification and experience. In addition to a competitive base salary, the total compensation package also includes equity and benefits.

We are hiring an Enterprise Customer Success Manager to own our most strategic customer relationships and support the Customer Success Lead in laying the foundation for the broader CS organization. This individual will manage accounts ranging from $75K up to $1M+ in annual spend, driving retention, adoption, and expansion. As an IC on a small team, they will be responsible for owning client relationships and supporting the Customer Success Lead in building the CS function. Core ResponsibilitiesEnterprise Account Ownership Own the post-sales lifecycle for LettrLabs' customers. Drive NRR by reducing churn, increasing product adoption, and surfacing upsell/renewal opportunities. Lead QBRs, drive engagement around new features, and guide customers to discover additional use cases. Identify risk early and proactively address customer dissatisfaction. Customer Success Leadership Serve as an IC to help support the CS lead in building the CS function. Develop playbooks for onboarding, adoption, health scoring, renewals, and escalation management. Support the set performance metrics for CS and build reporting to track KPIs (e.g., NRR, adoption/utilization). Tooling & Infrastructure Support implementation of tooling (e.g., Gainsight, Catalyst, or alternatives appropriate for stage). Establish customer communication cadences and systems for managing success workflows. Support in creating a scalable approach to customer education and support materials. Cross-Functional Collaboration Partner with Sales for seamless handoff and support in renewal/upsell motion. Work with Product to relay feedback, prioritize roadmap items, and align on key initiatives. Coordinate with Marketing to support feature adoption and customer advocacy. Key Qualifications 5-8 years in Customer Success, Account Management, or post-sales roles with at least 2 years managing strategic/enterprise customers. Experience managing high-value contracts ($75K+ annually) and driving expansion. Demonstrated success in building or scaling CS orgs or processes. Strong understanding of NRR, churn, CSAT, and product engagement metrics. Bonus: Experience with direct mail, marketing automation, or SaaS for e-commerce or home services. Actual base salary offered will be determined by: experience, skills, and work location. This range is meant to cover total compensation and benefits. We welcome you to apply even if your expectations are outside our listed range. LettrLabs USA$300,000-$350,000 USD Actual base salary offered will be determined by: experience, skills, and work location. This range is for base salary, our total compensation includes equity and benefits. We welcome you to apply even if your expectations are outside our listed range. LettrLabs is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. LettrLabs is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures and throughout employment. If you need assistance or any accommodation, please let us know. LettrLabs does not accept unsolicited resumes from recruiters or employment agencies without a fully executed recruitment agreement in place. In the absence of such agreement, LettrLabs reserves the right to pursue and hire any candidates without an obligation to pay fees. Agencies are requested not to contact LettrLabs hiring managers or employees regarding recruiting services.

Job Description PIVOT INTERIORS Our organization includes a strategic team of big thinkers and creatives who truly work interdependently. Whether designing projects for our innovative clients, developing multi-pronged marketing strategies, or delivering a preeminent customer experience, we are constantly finding ways to underscore our promise to partner with our clients to make inspiring spaces that unlock their people's greatest potential. The pace is fast, and the learning is constant…but as part of a team this driven, the possibilities are endless. Your Role at Pivot Pivot creates workplace environments to enable people to do their best work and as Customer Success Manager, you will be responsible for the successful outcome of these projects. You will act as the primary point of contact for the customer, guiding final selections and maintaining project schedules, and ensuring the best outcome. You will liaise with your internal project team members to ensure that all deliverables and deadlines are met. You will act as an advocate for the customer, communicating feedback and status updates to the internal team and leadership. In Addition, You Will Foster and manage strong relationships with clients. Execute successful handoff from Business Developer and work with the project team to define the scope for assigned projects, plan required resources, and schedule, and manage project execution and project close-out including punch items. Confirm project pricing including discounting and margins, leveraging all budget quoting tools and platforms. Perform special analysis and/or planning (site verification, phasing of product for order entry, request installation quotes, etc.). Responsible for accurate specifications; fabrics, finishes, and discounting (within margin guidelines), on all final proposals submitted to clients. Communicate to the project team (internal and external partners) the final schedule (including lead times), scope of services, and project description to ensure clarity and understanding for excellent project execution. Communicate and sell design, installation, project management, and other services as appropriate. Execute project management, following standard project management processes and guidelines. Work with Sales Operations Director to determine when additional Project Management department assistance is needed and scope of additional support. Represent Pivot Interiors at client project/construction meetings with the contractor, client, and building management parties. Facilitate changes to the scope of work and obtain approved change orders as needed. Assess risk with site evaluation, project design, and scope of work, and make appropriate recommendations to mitigate risks. Ensure that installation work is executed in compliance with the contracted scope of services. Confer with project personnel to provide technical advice and resolve problems. Obtain acceptance from client representative upon completion of project. Ensure swift resolution of punch-list and outstanding items. Work with accounting department to provide prompt and courteous follow-up and investigation of delinquent accounts as necessary. Transition newly acquired clients to Account Manager/Day 2 Services as appropriate. Maintain a current working knowledge of industry trends, market conditions and related products, applications, and design concepts. Consistently devote time to personal and professional development. Perform other duties as assigned. We're Excited About You If You Have A bachelor's degree (B. A.) from a four-year college or university, architectural or interior design school. Three to five years of related experience and/or training (such as project administration or project management or interior design) Effective communicator/influence with attention to detail and the ability to manage multiple projects. Strategic thinker with quality and depth of decision-making. Performance-driven professional with strong technical skills. Proficiency with various CRM and Project Management software tools. Proficiency in Microsoft Office Suite, Word, Excel (good, better, best scenarios), and PowerPoint (Finish approval documents). Ability to uphold the importance of being customer focused, always acting with customers in mind and dedicated to meeting the customer's expectations, adjusting the strategy as needed. Ability to build and sustain productive working relationships and networks across verse people and departments. Proficiency in a variety of Project Management concepts, practices, and procedures. Ability to rely on experience and judgment to manage competing priorities and independently plan and accomplish goals. Demonstrated integrity and trust by acting ethically and gaining the trust and respect of others. Excellent communication, - writes, speaks, and presents information accurately, concisely, and compelling across communication settings and to a variety of audiences. Must possess a valid driver's license and a good driving record. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Has experience working knowledge with furniture systems and electrical/cabling issues essential. General understanding of building systems and building codes essential. Previous project-related supervisory experience is required. Demonstrated ability to logistically plan all phases of the project cycle essential. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to read and analyze architectural drawings and blueprints. Ability to write reports, and business correspondence (such as proposals, quotations, and letters), in English. Ability to effectively present information, written and verbal, in English, and respond to questions from groups of managers, clients, vendors, and the public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply the algebraic and geometric concepts involved in project design desirable. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. CERTIFICATES, LICENSES, REGISTRATIONS, IMMUNIZATION RECORDS Healthcare clients may require documentation or other proof of COVID-19 vaccination, including proof of booster (original monovalent booster and/or updated bivalent booster). PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, concentrate intensely; talk and hear. The employee frequently is required to stand, walk; and use hands to finger, handle, or feel, and operate a computer keyboard, mouse, and telephone keypad. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds with assistance and/or equipment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, outside weather conditions, and the risk of electrical shock if working at the client's site. The noise level in the work environment is usually moderate. * Equal Opportunity Employer- Minorities/Females/Veterans/Individuals with disabilities/Sexual Orientation/Gender Identity .

First Resonance is seeking a dynamic and customer-oriented individual to join our team as a Customer Success Manager. The Customer Success Manager will play a pivotal role in ensuring the successful adoption and utilization of our software solutions by our clients. This role involves building strong relationships with customers, understanding their needs and challenges, and guiding them towards maximizing the value they derive from our products. This role is based in our Los Angeles HQ in El Segundo, CA. Responsibilities & Duties Customer Onboarding: Project manage the onboarding process for new clients, ensuring a smooth transition and successful implementation of our software solutions into their manufacturing workflows. Relationship Management: Develop and maintain strong relationships with key stakeholders at client organizations, serving as their primary point of contact for all post-sales activities. Product Adoption: Proactively engage with clients to drive product adoption and usage, providing guidance and best practices to ensure they are maximizing the value of our solutions. Customer Advocacy: Advocate for the needs and requirements of customers internally within First Resonance, ensuring their feedback is heard and incorporated into product development and improvement efforts. Renewals and Expansion: Work closely with the sales team to identify opportunities for contract renewals and expansion within existing accounts, driving revenue growth through upselling and cross-selling. Issue Resolution: Act as a liaison between customers and internal technical support teams to facilitate the timely resolution of any issues or concerns raised by clients. Training and Education: Conduct training sessions and workshops for clients to enhance their understanding of our products and capabilities, empowering them to leverage our solutions effectively. Minimum Qualifications & Skills Bachelor's degree in Business Administration, Marketing, Engineering, or related field. Proven experience in a customer-facing role, such as customer success, account management, or sales. Strong communication and interpersonal skills, with the ability to build rapport and trust with clients. Solid understanding of manufacturing processes and familiarity with industry trends and challenges. Experience working with software-as-a-service (SaaS) products is highly desirable. Excellent problem-solving abilities and a proactive, solution-oriented mindset. Ability to manage multiple priorities and thrive in a fast-paced, dynamic environment. Willingness to travel occasionally to visit client sites as needed. Benefits & Perks Health Insurance; medical, vision, dental, & life insurance. Paid Parental Leave. Employee Stock Option Plan. Team outings, group lunches, open office, happy hours. Paid holidays, sick days. Flexible Friday and PTO. 401K. First Resonance is an equal opportunity employer dedicated to building an inclusive and diverse workforce. First Resonance participates in E-Verify. As part of our onboarding process, a new hire's Form I-9 information will be shared with the federal government to confirm they are authorized to work in the U.S. Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. First Resonance accelerates the speed and reliability of hardware development for companies manufacturing the next generation of hardware products. This includes space exploration, electric airplanes, autonomous vehicles, nuclear reactors, robotics, and more. We are a group of software, hardware, and manufacturing engineers that are bringing the best of modern UX and data science to an industry that has been overly rigid in its innovation. We are removing the barriers preventing radical advancement by providing tools to manufacturing engineers and operators to move information more freely, collaborate with their teams more easily, and use the power of data to predict problems and provide insights that result in better hardware quality and delivery.

Job Description We're looking for a Customer Success Manager who will partner with our customers to turn data and insights into measurable business impact. In this role, you'll help our customers leverage LinearB's AI Productivity Platform to improve engineering team performance, define clear success metrics, and drive meaningful outcomes. You'll act as a trusted advisor-building strong, long-term relationships, aligning on success plans, and guiding teams to maximize the value they gain from our platform. You'll collaborate closely with product, sales, and leadership to ensure customer goals are met, results are tracked, and insights are translated into continuous improvement. Your success will be measured by how effectively you help customers achieve theirs-strengthening retention, growth, and advocacy across your portfolio What you'll do: Customer Onboarding & Rollouts: Lead successful client rollouts and ensure high product adoption rates by guiding customers through the onboarding and implementation process. Serve as the main point of contact from Sales handoff to post-launch success. Portfolio Management: Manage a portfolio of clients with multiple simultaneous rollouts, ensuring each customer receives the attention and support needed to maximize product value. Customer Touchpoints: Schedule and conduct regular check-ins with customers to maintain a strong understanding of their needs, ensuring they are satisfied and proactively addressing any issues. Cross-functional Collaboration: Work closely with the Customer Solutions Architect and Support team to quickly triage and resolve customer support issues, escalating blockers when necessary to prevent customer churn. Feedback Loop: Gather customer feedback and product requirements to collaborate with Product and Engineering, helping shape the product development roadmap. Best Practices & Strategy: Advise customers on industry best practices, ensuring that their technical setup and ongoing use of the product is optimized for success. Customer Advocacy: Partner with Marketing to create customer case studies, testimonials, and other advocacy content to highlight product value and strengthen customer relationships. Data-Driven Success: Use customer data and metrics to guide proactive customer success initiatives, identifying opportunities for expansion and ensuring customers derive continuous value from the product Requirements: Experience: 3-5 years in a customer-facing, technical role for a B2B SaaS product, ideally with experience managing relationships with technical buyers. Technical Aptitude: Strong technical understanding of the Dev-Ops space, able to engage with customers on a technical level and translate complex concepts into actionable advice. Customer-focused: Proven track record of building and managing customer relationships, including working with senior level executives to ensure client success and satisfaction. Communication Skills : Excellent written and verbal communication skills, with the ability to clearly convey complex technical concepts to both technical and non-technical stakeholders. Business Acumen: Strong ability to balance customer needs with business objectives, using data to make informed decisions that drive customer satisfaction and success. Adaptability: Comfortable working in a fast-paced, rapidly-scaling startup environment, with the ability to wear multiple hats and adapt to evolving needs. Cross-functional Collaboration : Ability to work seamlessly with Sales, Product, Technology, and Marketing teams to align on customer needs and deliver comprehensive solutions. Education: BS/MS or equivalent experience in a technical or business-related field. If you're passionate about customer success, enjoy working with technical products, and thrive in a dynamic environment, we'd love to talk with you! LinearB Values Put the Customer First Take Ownership One Team Show Product Expertise Be Data Driven Reach for the Next Level Listen Curiously & Speak Courageously LinearB is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. #LI-hybrid. Powered by JazzHR KlpUfZwL0u

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. The expectation will be to work 1 - 2 days a week out of the account's office in Pasadena, CA. Bready * to make a change? As a Senior Customer Success Manager, Toast's way of saying an “Account Manager”, you serve as the customer's main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builder, understand a customer's goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention. To thrive as a Customer Success Manager at Toast, you are flexible, a customer champion, and excel in ambiguous environments! The Enterprise (ENT) segment operates in a highly cross-functional role responsible for a regionally based book of business, ranging from 500+ locations. As a Customer Success Manager, you wear many different hats at once and support one overarching goal to keep customers happy and grow their annual recurring revenue (ARR). About this roll * (Responsibilities) Own the customer relationship end-to-end from planning stages prior to the roll out, through expansion of the account by proactively identifying gaps, building alignment across stakeholders, and architecting success strategies Operate with high autonomy to define, build, and iterate processes that drive adoption, retention, and growth across complex, multi-location enterprise customers. Drive results through disciplined project management, ensuring accountability across internal and customer teams, tracking milestones via shared G-Suite systems, and adapting quickly to changing priorities. Leverage strategic relationship management to build multi-threaded connections with customer executives and Toast leadership, enabling long-term partnerships and advocacy. Act as a builder and operator, constantly improving internal playbooks, workflows, and tooling to scale enterprise success motions as Toast continues to grow. Collaborate cross-functionally with Sales, Product, Marketing, and Operations to remove friction, close feedback loops, and escalate customer challenges to resolution. Do you have the right ingredients* ? (Requirements) 8+ years account management experience Mid-Market or Enterprise customer management experience Strong leadership, teamwork, and cross-departmental collaboration skills Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives. Success operating independently and navigating competing priorities in a constantly changing environment General technical proficiency using software Proven track record of success in meeting and exceeding goals Excellent communication, organizational, and influencing skills Special Sauce* (Non-essential Skills/Nice to Haves) Experience providing technology or SaaS solutions to a client base Restaurant experience Experience managing customer in Mid-Market, Top SMB, or Enterprise segments Experience with Salesforce CRM, MS Office, G-Suite, and Slack AI at Toast At Toast we're Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture. Our Spread of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at ******************************************** *Bread puns encouraged but not required The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.Pay Rate$114,000-$114,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: ********************************************* Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.