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Customer success manager jobs in Santa Barbara, CA - 71 jobs

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  • Automotive Tool Sales/Route Manager - Full Training

    Mac Tools 4.0company rating

    Customer success manager job in Oak View, CA

    Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017
    $45k-52k yearly est. 2d ago
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  • Customer Success Manager

    Unwrap

    Customer success manager job in Santa Barbara, CA

    Do you love helping others achieve their goals? Are you one of the most ambitious people you know? If so, you'll be right at home at Unwrap. We are hiring a Customer Success Manager to join our fast-growing team. We're looking for someone with a passion for building customer relationships, enjoys working in a fast-moving environment, and the ability to strategically identify growth opportunities across our customer set. As a Customer Support Manager at Unwrap, you'll own relationships across a wide range of customers-from startups to Fortune 500 companies-ensuring every team gets the most out of our platform. At the core, you'll work to understand each customer's objectives, design the path to success, and identify growth opportunities. Day-to-day, you'll oversee implementation, training, renewal, and expansion processes, as well as day-to-day customer support. In addition to direct account management, you'll create clear and helpful resources such as guides, FAQs, and best practices to empower users and enhance their experience. You'll also collaborate closely with teams across Unwrap, relaying feedback, advocating for customer needs, and contributing to ongoing improvements to our platform and our processes. Who We Are Unwrap.ai is on a mission to fill the world with products people love. We're helping companies like Lyft, Stripe, Oura, Microsoft, Perplexity, and Github collect and process feedback more effectively. We ingest feedback from thousands of sources (support channels, surveys, social), and use state-of-the-art NLP technology to extract actionable insights for customers across software, hardware, and retail sectors. We're currently a team of 30, based in Santa Barbara, and growing quickly. We are venture-backed, and just raised our $12M Series A from world-leading VCs. Our founders, two ex-Amazon Alexa Product Managers, were tired of manually sifting through customer reviews, support tickets, and bugs while working on Alexa. They understood the importance of listening to customers and prioritizing their requests effectively, but simply had too much feedback to parse through. So, Unwrap.ai was born to solve this problem. Specifically, at Unwrap we use Natural Language Processing to automatically cluster, tag, and analyze customer feedback to help product and engineering teams build what customers want. The ultimate goal is to better connect users and builders, so builders can fill the world with products people love. Our small team is extremely motivated, hard-working, and simply gets stuff done. If this sounds exciting, we can't wait to read your application. What You Bring You have 2-5 years of experience in a customer success or account management-related role-ideally in SaaS or AI-driven products. Proven track record of delighting customers and driving customer retention, renewals, and expansion. You're a strong communicator who can break down complex ideas for both technical and non-technical audiences. You are curious, empathetic, and able to handle challenging situations with grace. You can easily translate customer feedback and challenges into insights to help our team drive improvements at scale. You thrive in a fast-paced startup environment and are excited to have a direct impact on both our product and our customers' experience. Located in or willing to relocate to Santa Barbara and excited about working in-person. What you get Ground floor impact at a Series-A startup with tremendous latitude over support strategy and customer success. Significant, potentially life-changing equity. Report directly to the Head of Customer Success. Ability to rapidly advance your career alongside company growth. Collaborate with experienced teammates, entrepreneurs, and advisors.
    $102k-166k yearly est. Auto-Apply 60d+ ago
  • Customer Success Manager

    Barkback 2.9company rating

    Customer success manager job in Santa Barbara, CA

    barkback is a rapidly growing start-up helping small businesses stay close to their customers. With barkback, businesses and consumers build genuine relationship by focusing on private, timely messages that matter. From private feedback to exclusive promotions, we deepen the relationship between a business and its customers, allowing customers to freely express themselves while providing the business with new insights. Together we foster a new level of connection which improves both the business and the customer experience. Job Description barkback is seeking a customer success manager to join our awesome team. Amazing opportunity to be a part of a high growth, mobile/consumer venture that is changing the way customers interact with businesses. As the customer success manager, you will: Work closely with prominent local & national retail businesses to provide on-boarding (and on-going) training and support. Arrange for in-store promotional materials to promote the barkback program. Identify opportunities for businesses to engage their customers on barkback. Share best practices to get immediate value from barkback. Collaborate with marketing, design, tech and other teams to drive key campaigns as well as roll out future products. Qualifications This is an extremely impactful role for the driven individual. You understand our customers and know how to motivate them to get started on barkback. Minimum 2 years experience in customer facing role. Proven track record of achieving goals. Excellent interpersonal skills working with a variety of personalities. Comfortable balancing the demands of multiple customers. Highly organized and detailed oriented. Available to work from our amazing downtown Santa Barbara offices. Additional Information Bring your ideas of how you can grow barkback!
    $94k-146k yearly est. 60d+ ago
  • Customer Success Manager

    Impact Technologies 4.5company rating

    Customer success manager job in Santa Barbara, CA

    About impact.com impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products-Performance (affiliate), Creator (influencer), and Advocate (customer referral)-unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact. What You'll Do: Delivering world-class support to our top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts. Dedicated duties include account monitoring, regular check-ins, and relationship building. Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise. What You Bring: 3+ experience in affiliate marketing Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus) Consistent track record of providing stellar support to customers Embraces teamwork and cross-team collaboration Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus) A healthy dose of initiative and the ability to remain flexible Detail-oriented and able to efficiently prioritize tasks Be a critical thinker and an inventive problem-solver Professional communication skills Enthusiastic teammate Great conflict resolution skills Excellent time management skills Salary Range: $80,000 - $95,000 per year, plus Variable Commission Plan ($20,000-$23,750) and stock (RSU) award. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Benefits and Perks: At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance. Medical, Dental, and Vision insurance Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled Flexible spending accounts and 401(k) Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life. Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health. A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval. Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses. Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors. #LI_NewYork_NewYork #LI_SantaBarbara #LI_Columbus_Ohio
    $80k-95k yearly Auto-Apply 45d ago
  • Client Growth Strategy Manager

    Publicis Groupe

    Customer success manager job in Santa Barbara, CA

    Welcome to Our World We've been leading the charge in the affiliate industry from day one-establishing performance marketing and paving the way for future innovations. We're known for maintaining one of the largest, most reliable partnership platforms with impeccable, personalized service. Founded in Santa Barbara, California in 1998, CJ (formerly Commission Junction) stands as the most trusted name in performance marketing. We specialize in building partnerships between top brands and reputable publishers to drive revenue and business growth. CJ's industry-leading solutions make us the platform of choice for over 3,800 global brands across sectors like retail, travel, finance, technology, and home services. As part of Publicis Groupe, our savvy data capabilities, cutting-edge tech, and strategic expertise facilitate genuine connections, allowing brands to reach consumers wherever they are. A Quick Peek at Affiliate Marketing Think back to your last online purchase. Did an influencer tip you off about a great product and offer a discount? Or perhaps you relied on a trusted review site to make your decision? Whatever path you took, affiliate publishers likely played a role by influencing, informing, or helping you find the best deal. CJ connects brands with these publishers, creating valuable resources for shoppers like you. Overview As a Client Growth Strategy Manager, you are responsible for a portfolio of advertiser accounts. Growth Strategy Managers provide expert advice, training, and consultation on affiliate marketing procedures and strategies; as well as create content, tools and thought leadership. This role plays a key role in renewing contracts, upselling relevant services, providing financial projections, and working with counterparts in other CJ functions to ensure client needs are met. The Client Growth Strategy Manager is the trusted advisor to our advertisers and collaborates with them on how to best implement affiliate marketing strategy on the CJ network. Responsibilities What you'll be doing: * Manage client relationships and develop a deep understanding of advertiser's corporate and marketing objectives to develop affiliate marketing strategies that deliver high impact results. * Lead a team of affiliate marketers and work together to drive the execution of the strategy while ensuring timeliness and effectiveness of deliverables. * Pitch CJ's products and solutions and gain adoption to meet client business goals. * Convey CJ's value proposition, functioning as point of escalation partners joined to advertiser programs. * Define platform feature and capability enhancements as a product collaborator on behalf of advertisers. * Grow CJ client revenue and accurately forecast revenue growth and identify potential. * Develop and share best practices, content, and tools to be used by clients and/or published in CJ's Support Center, Blog, and other marketing collateral. * Lead collaboration with cross-departmental teams to identify and troubleshoot complex program management and technical challenges. * Mentor Associates- coach, provide guidance, and best practices to help team members succeed at CJ Qualifications What we look for: * Bachelor's Degree or commensurate work experience * 5 plus years of experience working in a marketing role-ideally digital performance marketing * Capability to develop thoughtful strategies to grow advertiser programs * Strong written and verbal communication and relationship skills * Ability to work cross functionally with Product, Analytics, Accounting and Technology teams to accomplish client objectives * Deliver high quality service and results to clients while delivering against CJ financial expectations * Proven leadership and coaching skills * Critical thinker and creative problem solver - you are able to influence/develop/negotiate account strategies that incorporate affiliate marketing best practices * Passion for innovation and technology * Proficient knowledge of the Microsoft suite of products, including Windows, Word, Excel, and PowerPoint Additional information This is a hybrid role requiring 3 days a week in office. CJ is the leader in Performance Marketing. We take pride in our innovative technology, comprehensive data solutions and our people. We equip our teams with advanced tools, training and career development opportunities all to provide modern solutions, strategies and support to deliver high quality results for our clients. We work in an enthusiastic, collaborative team setting that values outstanding performance. We're a community of creative and passionate problem solvers who go the distance to tackle the tough questions, think creatively, and drive resourceful growth, for our clients-and ourselves. We foster and embody an inclusive and collaborative culture where diverse perspectives are sought, relationships are valued, and people feel accepted with a sense of belonging in expressing themselves authentically. We pride ourselves in having a workplace environment that values both work and play. Why Our Workplace Stands Out Apart from offering competitive salaries, 401K matching, wellness programs, and comprehensive medical, dental, and vision coverage, we provide: * Flexible time off without the hassle of accrual * A generous number of paid holidays * Company-sponsored team-building events * An Employee Referral Program * Annual recognition awards * Hybrid work arrangements for optimal work-life balance * Parental bonding leave * Backup care options for children and elders * An employee discount program * International SOS program for global support * Business Resource Groups, where employees connect over shared interests to cultivate an engaging, inclusive environment …and those are just a few of our great perks! Come join us and see what makes our company a great place to work. If you require accommodation or assistance with the application or onboarding process specifically, please contact *****************************. Compensation Range: $73,910 - $101,200 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 11/21/25. All your information will be kept confidential according to EEO guidelines.
    $73.9k-101.2k yearly 12d ago
  • Client Service Director - Water/Wastewater

    Kennedy/Jenks Consultants 4.1company rating

    Customer success manager job in Oxnard, CA

    Kennedy Jenks is seeking a dynamic Client Service Director with strong client relationships, a proven track record, team-building capabilities, and business leadership skills to drive the growth of our thriving public and private sector water and wastewater practice across the United States. This senior leadership role is crucial to our continued success in delivering quality solutions to our valued clients. You will be an integral part of a forward-thinking engineering practice involved in exciting and meaningful project work across our national footprint. Key Responsibilities: Business Development: Engage with the marketplace to identify new clients and projects, and work collaboratively with our team to pursue and secure these opportunities. Client Expansion: Leverage existing relationships with municipal and industry clients, and KJ's local and national project portfolio to expand service offerings. Leadership: Build, lead, and motivate teams to deliver exceptional client service on projects. Project Management: Take responsibility for managing key projects from the planning phase through construction, ensuring quality delivery. Brand Development: Lead client service and professional engagement efforts to enhance both personal and company brand awareness, while identifying new opportunities and partnerships to drive growth. Strategic Planning: Contribute to statewide strategic planning, utilizing marketing knowledge and your established client relationships. Staff Development: Collaborate with internal leaders to hire and develop staff, ensuring team success. Proposal Oversight: Lead strategic project positioning, including developing key teaming partners, overseeing proposal development, and preparing for client interviews. Project Development: Oversee the preparation of project scope, schedules, fee negotiations, project staffing, and coordination of activities related to planning, design, and construction. Travel: Travel to client and project sites for meetings and travel to other Kennedy Jenks offices will be necessary. Project Contribution: Contribute to project delivery goals by managing projects or serving as a project engineer or team member. Qualifications: Local Market Expertise: Thorough understanding of the local market, with established industry relationships and strong technical knowledge of water, wastewater, pipeline, stormwater, environmental, and industrial consulting. Entrepreneurial Spirit: Proven experience with business development, relationship-building, negotiation, and client service management, all delivered with integrity. Team Building: Enthusiasm for fostering team collaboration, staff development, and inclusive leadership. Communication Skills: Strong writing, editing, research, and verbal communication abilities. Experience: Minimum of 15 years of relevant experience. Education: BS or MS in Civil, Chemical, Environmental, or a related engineering field. PE license required or ability to obtain immediately. Design-Build experience and DBIA certification are a plus. Travel Requirements: Ability to travel to clients and Kennedy Jenks offices as needed. Kennedy Jenks supports a healthy work-life balance and utilizes a hybrid model of home and office work to empower our team members to thrive and achieve their full potential. The salary range for this position is anticipated to be between $180,000 and $270,000, depending on education, experience, qualifications, licensure/certifications, and geographic location. This position is eligible for performance and incentive compensation. Benefits Summary: Kennedy Jenks offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, 401k, bonus opportunities, tuition reimbursement, professional registration support, a competitive PTO and holiday plan, and other benefits and programs. #LI-Hybrid
    $180k-270k yearly 60d+ ago
  • Donor Relations Manager

    Santa Barbara Botanic Garden Inc. 3.7company rating

    Customer success manager job in Santa Barbara, CA

    A Day in the Life Join the Santa Barbara Botanic Garden as we prepare to celebrate our 100th anniversary and embark on a transformative capital campaign! We are seeking a passionate and skilled Donor Relations Manager to help build lasting connections with our supporters and drive major gifts in support of our mission. This pivotal public facing role requires exceptional interpersonal abilities, a deep commitment to our vision, and a love for philanthropy. What You'll Do Manage a portfolio of donors and prospects to secure major gifts for the Garden. Foster meaningful, relationship-based fundraising to deepen connections between donors and the Garden. Lead donor appreciation efforts, embodying the Garden's core value of gratitude. Collaborate with the Development team to plan donor cultivation and stewardship activities. Research, cultivate, and solicit lead and major donors. Serve as a spokesperson and advocate for the Garden's capital campaign. Prepare solicitation materials for donors and fundraising representatives. Schedule Development, Centennial Campaign Task Force, Centennial Steering Committee, and Honorary Advisory Counsel meetings, and ensure action items are followed-up on. Organize intimate donor events and facilitate meaningful donor engagement. Schedule meetings and document all donor interactions through detailed contact reports. Update the campaign reports and ensure current campaign reports are easily accessible. Ensure each gift is credited and acknowledged appropriately in the accounting system, noting any ongoing payments and reminders. You Will Definitely Need Passion for the environment and California native plants. 3+ years in sales or nonprofit donor relations (or equivalent). Experience working with Raiser's Edge or similar constituent database programs. Extremely strong written and verbal communication skills. Skill with Microsoft Office suite of products. It Would Be Nice If You Had Proven experience securing six-figure gifts. Commitment to personal and professional growth. Innovative and open-minded approach to new fundraising strategies. Goal-driven and results-oriented mindset. Familiarity with Raiser's Edge NXT or a willingness to learn. Benefits This is a full-time, exempt position with an annual salary range of $68,000 to $75,000 DOE. Candidates without prior major gift fundraising experience will start at the lower end of the range, with opportunities for advancement upon achieving key milestones. We offer a comprehensive benefits package for full-time employees, including: Paid vacation and sick leave. 403(b) retirement plan. Membership in the Association of Fundraising Professionals (AFP). Ongoing professional training in major gift solicitation. A supportive, fun, and self-driven work environment committed to work-life balance. Be part of our extraordinary journey to conserve California's native plants and inspire the community to protect the natural world! More About Us The Garden is a beautiful place to work! And in this role, you are often outdoors. In addition to beautiful views, outdoor work environments also include exposure to extreme temperature fluctuations, rain, dust, allergens, poison oak, insects, small wild animals, and sun exposure. Disclaimer The employee must be able to perform the essential functions of the position satisfactorily, and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Santa Barbara Botanic Garden retains the right to change or assign other duties to this position.
    $68k-75k yearly Auto-Apply 60d+ ago
  • Manager, Client Service

    Mercer Advisors 4.3company rating

    Customer success manager job in Santa Barbara, CA

    Job Description Why Work at Mercer Advisors? For 40 years, Mercer Advisors has worked with families to help them amplify and simplify their financial lives. How? By integrating financial planning, investment management, tax, estate, insurance, and more, all managed by a single team. Today we proudly serve over 31,300 families in more than 90 cities across the U.S. Ranked the #1 RIA Firm in the nation by Barron's, we are an independent, national fiduciary legally obligated to always act in the best interest of our clients.* Mercer Advisors offers a distinct work environment that stands out in the financial industry. Our overall employee base and client-facing team are composed of 50% women, reflecting our commitment to diversity. We attract top talent from across the country, with no formal headquarters and flexible working arrangements, allowing us to assemble the best team possible. Join us and be a part of a team dedicated to making a meaningful impact on the financial lives of families across the country. * Mercer Advisors was ranked #1 for RIA firms with up to $70 billion in assets. The Barron's top RIA ranking is based on a combination of metrics - including size, growth, service quality, technology, succession planning and others. No fee was paid for participation in the ranking, however, Mercer Advisors has paid a fee to Barron's to use the ranking in marketing. Please see important information about the ranking criteria methodology here. Job Summary: The Manager, Client Service works collaboratively with the Director, Client Service on the following: team member management and development increasing overall productivity of direct reports promoting excellence in servicing existing client base, in a highly efficient manner with attention to detail and strong positive interpersonal skills perform Client Service Specialist responsibilities Responsibilities: People Management Participate in the hiring, training, mentoring and supervision of all Client Service Specialist, Client Service Coordinator and Interns in an office Maximize talent via employee development and coaching Facilitate a strong team culture and the sharing of best practices across an office or team Partner with Client Service Leadership Team to facilitate ongoing CSS training and development Handle all manager functions in the HR System including timekeeping, PTO requests, and performance reviews for direct reports Operations Management Optimize productivity by coordinating Client Service Specialist coverage and helping to prioritize workflow within the office Ensure an exceptional client experience in the office/team Act as a local contact for any operational issues or challenges Serve as subject matter expert for complex account-related topics such as 10b5-1 plans, pledged asset lines, account overlays, and separate account managers Coordinate local projects such as RMDs, tax loss harvesting, cash audits, and tracking of new deposits Leadership Directly impact growth and client retention and monitor progress toward team goals Participate as a member of the Sr. Manager's leadership team along with other managers/directors to contribute to local strategy decisions Coordinate team meetings and events Identify ideas, scalable solutions, and process improvements, and work with the relevant departments to update processes across the firm Support Branch Operations on new projects and initiatives Support Learning and Development on Client Service Specialist trainings Office management responsibilities as assigned Requirements: Education: Bachelor's degree or equivalent (preferably Business, Economics, Accounting or Finance related) Experience: Minimum 2 years of financial industry related experience Minimum 2 years of client-facing experience Experience with interacting with individuals at all income levels in a professional and confidential manner Certifications: Notary designation a plus Job Skills: Self-motivated, well-organized individual with demonstrated ability to work independently and in a team environment to follow through on details to completion Excellent verbal, written, analytical and organization skills Technical and analytical training and ability to multi-task and manage multiple projects at once Proficiency with financial planning software, Salesforce and MS Office Suite Flexible, Reliable, Trustworthy, and Confidential with all matters Work Schedule: Monday through Friday, 8:00AM - 5:00PM. Working Conditions: Professional office environment, daytime hours, working inside, standing, and sitting, will be assigned to a workstation. Salary: Average annual salary range for this position across our locations is: $75,000 to $90,000. Actual base pay within this range will be based on a variety of factors, including but not limited to the applicant's geographic location, relevant experience, education, skills and licenses/certifications. This position is also eligible to earn incentive compensation through one of Mercer Advisors' incentive compensation programs. Actual base pay within this range will be based on a variety of factors, including but not limited to the applicant's geographic location, relevant experience, education, skills and licenses/certifications. This position is also eligible to earn incentive compensation through one of Mercer Advisors' incentive compensation programs. Pay Range $76,712.77-$90,250.32 USD Benefits: Mercer Advisors offers a competitive and robust benefit package to our employees. Our benefit programs are focused on meeting all of our employees and their eligible dependents health and welfare needs. We offer the following: Company Paid Basic Life & AD&D Insurance Company Paid Short-Term and Long-Term Disability Insurance Supplemental Life & AD Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance Three medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan. Health Savings Account (HSA) with company contributions on a per pay period basis if enrolled in either HDHP medical plan. Two comprehensive Dental Plans Vision Insurance Plan Dependent Care Savings Account for child and dependent care. 14 Company Paid Holidays with a full week off at Thanksgiving. Generous paid time off program for vacation and sick days Employee Assistance Plan Family Medical Leave Paid Parental Leave (6 weeks) Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (6 weeks) to provide time for recovery, baby bonding, and enjoying your family time. Adoption Assistance Reimbursement Program Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life's challenges and more. 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match Pet Insurance We are not accepting unsolicited resumes from agencies and/or search firms for this job posting. Mercer Advisors provides equal employment opportunity to all applicants and employees without regard to age, color, disability, gender, marital status, national origin, race, religion, sexual orientation, gender identity and expression, physical or mental disability, genetic predisposition or carrier status, or any other characteristic protected by law in accordance with all applicable federal, state, and local laws. Mercer Advisors provides equal employment opportunity in all aspects of employment and employee relations, including recruitment, hiring, training and development, promotion, transfer, demotion, termination, layoff, compensation, benefits, and all other terms, conditions, and privileges of employment in accordance with applicable federal, state, and local laws. If you need an accommodation seeking employment with Mercer Advisors, please email *****************************. Accommodations are made on a case-by-case basis. This email is for accommodation requests only. We are unable to respond to general inquiries sent to this email address. Applicants have rights under federal employment laws: Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act (EPPA) Equal Employment Opportunity (EEO) U.S. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Mercer Advisors participate in E-Verify to confirm work authorization. E-Verify Right to Work If you are a resident of California, learn more about Mercer's California Consumer Privacy Policy here. CCPA Notice at Collection
    $76.7k-90.3k yearly 14d ago
  • Strategic Account Manager - West Region

    ATCC 4.3company rating

    Customer success manager job in Santa Barbara, CA

    Ready to shape the future of science and global health? ATCC, a leading nonprofit biological resources and standards organization, is seeking a dynamic Strategic Account Manager (SAM) to drive growth and build lasting partnerships across academia, government, biotech, and pharma. This is a remote regional position covering the West Coast with 60% travel required for client visits within the region, as well as attendance at tradeshows and conferences. If you're passionate about advancing scientific discovery through innovative solutions and trusted relationships, this is your opportunity to make an impact. The ideal candidate will have a proven track record in strategic account management within the life sciences sector, excel at building strong client relationships, and thrive in a dynamic, remote environment with a customer-first approach. Knowledge of relevant research areas such as cell biology, microbial products and advanced models preferred but not required. Join ATCC and be part of a team that supports the global scientific community with trusted, authenticated biological materials. #LI-Remote Responsibilities * Strategic Growth & Territory Planning: Develop and execute territory and account growth plans that align with ATCC's commercial strategy, focusing on expanding ATCC's presence and identifying new business opportunities within the assigned region. * Customer Relationship Management: Build and maintain strong relationships with decision-makers, influencers, and end-users across academic, government, biotech, and pharma sectors. Serve as the primary point of contact to ensure a seamless and positive customer experience through regular reviews, presentations, and visits. * Solution-Based Selling & Cross-Functional Collaboration: Achieve or exceed sales targets by translating customer needs into tailored ATCC solutions across cell biology, microbial products, standards, and services. Collaborate with internal teams-including Scientific Support, Marketing, Product Management, and Customer Experience-to manage pipelines, support launches, and deliver customer satisfaction. Qualifications * Bachelor's degree and 8 or more years' experience, including 0-2 years' supervisory experience or equivalent experience. * Proven success in strategic account management, territory planning, and consultative selling within the life sciences, biotech, or pharmaceutical sectors. * Strong ability to build and maintain relationships with stakeholders at all levels, including decision-makers, influencers, and technical end-users. * Demonstrated experience translating customer needs into tailored solutions across complex product and service portfolios. * Skilled in pipeline management, contract negotiation, and cross-functional collaboration with marketing, product, and scientific support teams. * Excellent communication, negotiation, and presentation skills, with a customer-first mindset and commitment to delivering a seamless experience. Benefits The expected salary for this position is $170,000 to $185,000 annually. Actual compensation will be determined based on experience and qualifications as well as internal equity and alignment with market data. In addition to base salary, this role may be eligible for additional incentive compensation including regular merit increases and variable compensation. We Invest in You * Health & Wellness: * Comprehensive medical coverage and company paid Life Insurance, Disability Insurance, AD&D, and paid parental leave * Work life balance with Paid Holidays and PTO * Fitness and cell phone subsidies, and additional benefits such as Aflac, legal services, and pet insurance * Employee Assistance Program offering around-the-clock counseling * Financial security: * 401(a) (6% employer contribution) and 403(b) (2% match) retirement plans * Exceptional career advancement opportunities, recognition, and rewards * Corporate bonus program * Mission Focused: * Non-profit organization supporting critical life science research * We give scientists the tools they need to make discoveries that improve and save lives * Contribute to community involvement and social responsibility Join ATCC, where we fuel your success, well-being, and development. We're a mission-focused non-profit Equal Opportunity Employer, celebrating a century of supporting global public health. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Shape the future of science with us.
    $170k-185k yearly Auto-Apply 60d+ ago
  • Strategic Account Manager

    L'Oreal 4.7company rating

    Customer success manager job in Oxnard, CA

    Job Title: Strategic Account Manager Function: Commercial Supervisor: District Sales Manager, Field Sales * Must reside in Territory* SalonCentric, a subsidiary of L'Oréal USA, is the premiere distributor of salon professional products in the United States. Through its hundreds of stores, national field sales force and sub-distribution network, SalonCentric promotes the finest professional beauty brands and educates stylists on the latest products and trends. JOB SCOPE: The Strategic Account Manager (SAM) is responsible for leveraging SalonCentric and L'Oreal Education and Business Expertise in partnership with our Key Salon Accounts to ensure a strategic path towards continued growth and success. The SAM will utilize their influence as a trusted Industry Leader to procure and develop new professional salon relationships within an assigned territory. The SAM fosters strong internal relationships with key customer points of contact including but not limited to, working closely with brand education and support teams, Salon Business Partners and district leaders within the organization. Building customer trust and sustaining customer satisfaction are critical components of success in this role. The ideal candidate will have strong strategic and commercial acumen, utilize current technologies and social media to attract new business, identify opportunities to be a solution-oriented business partner that not only solves the immediate concern but looks to resolve the root cause, and has the mindset and ability to manage multiple internal and external stakeholder relationships. ESSENTIAL DUTIES AND RESPONSIBILITIES: STRATEGIC ACCOUNT DEVELOPMENT - Identify and develop focused and strategic long-term growth plans for our existing Key Salon Accounts while leveraging SalonCentric and L'Oreal value-add systems to attract new professional salon partnerships within assigned territory. * Responsible for creating and executing an O+O commercial strategy through coordination of Joint Business Planning across our core salon clients, to ensure business growth objectives are agreed upon and achieved. * Strong focus on prospecting and acquiring new multi-brand salons to add to the SalonCentric portfolio. * Develop, initiate, and engage in strategic and dynamic sales tactics that create value and competitive advantage for our portfolio of accounts. * Create and maintain an annual business plan in partnership with our PPD Brand partners considering levers of activation for growth to achieve individual brand profitability. * Create and execute development and retention plans by employing our catalogue of business growth tools and systems. * Communicate our premium business strategies and services offered to develop and maintain profitable long-term partnerships. * Collaborate with internal partners to identify opportunities for innovation within local market; inclusive of opportunities & strategies to increase brand awareness and grow market share. * Responsible for the delivery of monthly, quarterly, and annual sales objectives including goal obtainment on the Key Performance Indicators (KPI). * Act as a client centric consumer voice for the salon by ensuring a strategic viewpoint across the division. * Lead through strategic account/salon opportunities. * Develop a 360 degree approach for each SBP and salon business. STRATEGIC EDUCATION & TRAINING: Supports business by developing and coordinating education and promotional events including but not limited to: area classes, company shows and events, hands-on workshops, and in-salon education. * Organize and execute strategic education planning meetings on a frequent basis with salon owners, leaders and influencers and consult on business promotions and strategy. * Leverage and integrate third-party business partners to enhance clients' business acumen resulting in long-term stability in salon operations and improved P&Ls. * Employ company resources and tools to leverage loyalty programs. * Monitor brand integrity by continually assessing and monitoring the appropriate amount of product that each customer should be ordered based on their size, client count, and the number of service providers within the salon location. REQUIREMENTS * High school degree required, bachelor's degree strongly preferred. * Minimum of 3 - 5 years demonstrated success in outside sales or beauty industry experience with emphasis on Strategic Account Management and consultative selling. * Must live within assigned sales territory. * Exemplary interpersonal and communication skills, and the ability to easily engage others within a comprehensive OMNI sales environment. * Extensive experience in and familiarity with the professional beauty industry, and strong appreciation of beauty brands preferred. * Exceptional presentation, written and verbal communication skills. * Excellent organizational and project management skills. * Proficient in PowerPoint and other design/presentation applications. * Strong commercial orientation and business acumen * Solid understanding of sales technology platforms (experience with Salesforce.com and MS TEAMS preferred). * Possesses a valid state driver's license, good driving record, and required auto insurance policy levels. * Position requires frequent and sometimes prolonged driving of a car, walking and standing. Uses professional judgment during all business activities. * Excellent computer skills - Windows-based (MS Office) systems and applications. * Knowledge and demonstrated use of technology and social media platforms to influence business objectives. * Role will include significant travel, up to 75%, to cover accounts within assigned geographical area What's In It For You: * Competitive Benefit Package (Medical, Dental, Vision, 401K + match) * Free Goods and Discounts for items under the SalonCentric and L'Oréal Brands! * Flexible Time Off (Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!) * Learning & Development Opportunities for Career Progression * Employee Resource Groups * Access to Mental Health & Wellness Programs * Base Salary Range starts at $80,000 Our Diversity and Inclusion Pillars We are committed to developing an atmosphere where every member of our Beauty Community feels included, valued, and empowered, and where we can all share, learn, grow and thrive. We do this by supporting social, environmental and economic causes that support the entire professional beauty industry and our Beauty Community. This position requires intermittent supervision as incumbent will be working independently most of the time in the field. This role is responsible for direct interaction with salon owners and leaders and will be required to negotiate and react quickly with regards to business decisions, with manager's approval for key decisions. This position requires significant travel, up to 75%, to current and potential clients. It also requires attendance at conventions, shows, educational classes and other special events that may require overnight travel and/or some weekends. All work may necessitate the lifting of promotional materials and products up to 25 pounds which may also require bending. To learn more about the position and what the company is up to, please follow us on: INSTAGRAM | FACEBOOK | YOUTUBE | TWITTER | PINTEREST | PERISCOPE SALON CENTRIC IS AN EQUAL OPPORTUNITY EMPLOYER AND AFFORDS EQUAL OPPORTUNITY TO ALL APPLICANTS FOR ALL POSITIONS WITHOUT REGARD TO RACE, COLOR, RELIGION, GENDER (INCLUDING PREGNANCY), NATIONAL ORIGIN, AGE, DISABILITY, VETERAN STATUS, SEXUAL ORIENTATION OR ANY OTHER STATUS PROTECTED UNDER LOCAL, STATE OR FEDERAL LAWS.
    $80k yearly 15d ago
  • Senior Catering Sales Manager

    Sitio de Experiencia de Candidatos

    Customer success manager job in Santa Barbara, CA

    Responsible for proactively soliciting group/catering business. The position is accountable for handling large group or other customer segments related to opportunities with significant revenue potential. Actively up-sells each business opportunity to maximize revenue for individual properties. Aligns customer profile with the appropriate product. Achieves personal and team related revenue goals. Verifies that business is turned over properly and in a timely fashion for proper service delivery in accordance with brand standards of excellence. Creates opportunities to grow the account base through customer interactions. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 5 years experience in the sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years of experience in sales and marketing or related professional area. CORE WORK ACTIVITIES Understanding Market Opportunities & Driving Revenue • Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. • Partners with group/catering colleagues to effectively manage business opportunities. • Responds to and manages larger and more complex incoming group/catering opportunities for the property. • Identifies, qualifies and solicits new group/catering business to achieve personal and property revenue goals. • Focuses efforts on group/catering accounts with significant potential sales revenue. • Develops effective group/catering sales plans and actions. • Works with partners to develop creative ideas and proposals for group/catering events. • Maximizes revenue by upselling packages and creative food and beverage. • Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities based on market conditions and individual property needs. • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. • Handles complex business with significant revenue potential as well as significant customer expectations. Building Successful Relationships • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. • Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. • Provides excellent customer service in order to grow share of the account. • Manages and develops relationships with key internal and external stakeholders. • Uses sales resources and administrative/support staff. Additional Responsibilities • Utilizes intranet for resources and information. • Participates in site visits. • Develops and facilitate execution of contracts as required. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). • Executes brand's Customer Service Standards and property's Brand Standards through the sales process. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
    $49k-67k yearly est. Auto-Apply 1d ago
  • District Sales Manager

    EŌS Fitness 3.9company rating

    Customer success manager job in Oxnard, CA

    EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. Core Purpose: To create loyal, lifelong fans and exercise practitioners. Our District Sales Manager is responsible for overseeing the Sales team and supporting day-to-day tasks including but not limited to people leadership, recruiting, schedule, payroll budgets, facility maintenance, and most importantly the member and team member experience. We're looking for someone with prior management experience overseeing multiple locations, genuine customer service skills and a passion for great workplace culture. Reporting to our Regional VP of Sales, the District Sales Manager will be responsible for supporting the overall success of the clubs in their designated district by developing our team to ensure we are aligned in providing an exceptionally positive experience for our staff, members, and guests. Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives. Core Purpose: To create loyal, lifelong fans and exercise practitioners. Responsibilities: Ensure all gym locations operate efficiently and effectively, adhering to company policies and standards. Recruit, train, and develop gym managers and staff to maintain a high-performance team. Exhibit leadership by prioritizing tasks, coaching for performance, communicating effectively, and conducting business analysis. Lead and manage a team of sales managers and fitness consultants across multiple locations, providing guidance, training, and support to ensure consistent sales performance. Monitor sales performance at the district level, identify areas for improvement, and implement corrective actions as necessary. Promote a positive member experience by ensuring high standards of service, cleanliness, and facility maintenance. Analyze key performance indicators (KPIs) to assess and improve operational effectiveness and drive growth, i.e. Medallia. Ensure compliance with health and safety regulations, as well as company policies, procedures, and industry standards. Address and resolve any member complaints or staff concerns promptly and effectively. Foster a collaborative environment among gym managers and staff to share best practices and drive continuous improvement. Build relationships within the community to enhance brand visibility and attract new members. Qualifications: Minimum of 5 years of Sales experience. Minimum of 3 years of Leadership/Management experience. Minimum of 2 years of multi-unit management, the District Sales Manager may oversee 4-6 locations depending on the market. Previous background in the fitness industry, with a focus on sales and management, and a solid understanding of fitness products, services, and member engagement strategies. Experience delivering exceptional customer service, managing customer relationships, and training staff to improve sales skills and product knowledge. Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors, i.e., calm, professional, and empathetic to all levels of management, employees, customers, and vendors. Excellent relationship building and influencing skills with people at all levels and in all functions. Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills. Excellent MS Office skills, particularly Excel. And, of course, someone who embraces our Core Values! Requirements: Must successfully pass background check. CPR certification required within 30 days of hire. Must have a valid Driver's License. Must be able to maintain clean motor vehicle record throughout employment. Must have reliable transportation to and from multiple job locations. Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public. Ability to access and operate the Company computer system including preparing documents, entering data into computer system, reading reports from a computer database or email system. Ability to bend routinely and repetitively to lift more than 40 lbs. Additional earnings: In addition to the base salary, the District Sales Manager will be eligible for monthly bonus opportunities for up to $24,000 per year. We are committed to maintaining an inclusive and equitable hiring process. Applications are always welcome, and we value the opportunity to learn more about your experience and qualifications. While openings may change over time, we encourage you to apply. If a role aligns with your skills and meets organizational needs, we will reach out promptly to discuss next steps. California Pay Range $95,000 - $124,000 USD Benefits and Perks: A highly energetic and collaborative team. A management team that cares about your professional development. Free membership for you and plus one family member. Discounted Personal Training, and merchandise - including supplements. Employee referral program. Daily Pay offered - access your funds before payday. Competitive pay plus vacation, holiday, and sick pay.* Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!* 401(k) + Company matching!* Personal education growth options with Sophia Learning. * Based on eligibility of tenure and full-time vs. part-time employment. EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. To view more information on our CCPA policy, click HERE. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here . We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at ********************************* or by calling ************. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.
    $95k-124k yearly Auto-Apply 14d ago
  • AUTOMOTIVE SALES MANAGER - SANTA BARBARA, CA

    Vtc 3.9company rating

    Customer success manager job in Goleta, CA

    Are you ready to take the wheel and drive success? A premier Santa Barbara Automotive Dealership is on the hunt for a high-energy, results-driven Automotive Sales Manager to lead our dynamic sales team. If you have the passion, the experience, and the drive to WIN, this is your chance to join a powerhouse dealership in one of California's most beautiful markets! Why Join Us? Competitive Pay Plan - Income Potential Over $150K per Year! Thriving Market - Huge Growth Opportunities! Dynamic Team - Work with the Best in the Business! Supportive Leadership - We Set You Up for Success! Comprehensive Benefits - 401(k), Medical, Dental, Vision, and Voluntary Supplemental Benefits! What We're Looking For: A Proven Leader - 3+ years of dealership experience (Sales Management or F&I required) A Digital Dynamo - Strong grasp of online sales strategies & customer engagement A Volume Driver - Ability to move inventory and grow market share A Closer - Someone who lives for the thrill of sealing the deal A Team Builder - Mentor, coach, and inspire the sales force A Customer Champion - Committed to providing an exceptional car-buying experience Key Responsibilities: Lead, train, and motivate a high-performance sales team Deliver an exceptional customer experience and maintain high customer satisfaction Drive traffic, conversion rates, and market share growth Identify and merchandise old-age units - Keep them clean, fresh, and SOLD! Work closely with all departments to ensure smooth dealership operations Monitor and enforce dealership policies - Lead by example! Set sales goals and track performance metrics Ensure compliance with all federal, state, and local regulations Requirements: Strong leadership skills with the ability to effectively manage, mentor, and motivate a sales team. Required to understand and keep abreast of the federal, state, and local regulations that affect their operations, and comply with these regulations. High School Diploma required (College degree preferred) Strong phone and appointment-setting skills Exceptional communication & leadership abilities Ability to work extended hours, evenings, weekends, and holidays Valid driver's license & clean driving record Must pass background check, MVR, and pre-employment screening This is your shot! If you're a driven automotive sales pro who's ready to make an impact, APPLY TODAY and let's put you in the fast lane to success! About the Company: Toyota of Santa Barbara is a leading automotive dealership that is committed to providing exceptional customer service and high-quality vehicles. Join us in our mission to exceed customer expectations and drive success in the automotive industry.
    $150k yearly Auto-Apply 60d+ ago
  • Diagnostic Sales Manager (Ventura County/Central Coast)

    Antech Diagnostics 3.7company rating

    Customer success manager job in Santa Barbara, CA

    We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care. Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs. This is a field based role with a territory that includes San Luis Obispo, Ventura, Santa Barbara, California and the surrounding areas. Candidates must be based within the territory. The Target Base Pay Range for this position is $82,000 - $103,000 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget. This position is also eligible for monthly and quarterly commission and a company vehicle. Job Purpose/Overview The Diagnostic Sales Manager (“DSM”) will manage their territory market share, book of business, and growth goals by promoting, selling, and supporting Antech Reference Lab services, In-house Diagnostics, Telemedicine offerings, and Imaging systems in partnership with Equipment Specialists, and other regional Mars Science and Diagnostic (“SDx”) offerings. The DSM will serve as an advisor, leader, and technical expert to support peer mentorships and will support colleagues/functions to develop sales tactics to expedite the closure of new business and renewals and resolve complicated customer issues. Essential Duties and Responsibilities Create and implement territory coverage plans for optimal account coverage. Conduct 85%+ in-person sales calls to promote, sell, and service existing and potential animal hospitals, veterinarians, and staff to achieve growth targets. Increase the Diagnostic revenue growth for both Reference Lab, imaging, and In-house Diagnostics (IHD) equipment, tests, and services year over year through new account acquisition and existing account upgrades and development Able to independently advance sales to the closure of business contracts while seeking appropriate approvals per the sales operations process. Create and implement a quarterly sales plan to achieve sales goals and objectives per the sales compensation plan Provide IHD and Reference Lab diagnostic product education, training, support, and service, including consultation at staff in-service and veterinarian seminars. Identifies customer needs, translates them to provide additional products and services, and provides customers with the best solution to their current practice needs. Fiscally manage territory by controlling expenses, renewing and signing new contracts, and prospecting new business opportunities using strong prioritization. Understands and applies understanding of the timeline for the sales process to demonstrate respect for client time by including thorough analysis in client meetings. Build and maintain relationships with referral sources to establish a solid base of new business opportunities. Cooperates and collaborates with Inside Sales Teams, including Customer Success Representatives, to secure leads and identify customer needs. Shares important insights and competitive market information to regional and senior leadership. Enhance overall customer experience by researching customers before site visits allowing for tailored messages and anticipation of issues to reduce the number of contacts to close/renew business. Demonstrates and believes in Antech's lab diagnostics services, IHD equipment, and Imaging systems as the best solution for veterinary practices' diagnostic needs. Coordinate daily support activities and customer activities at meetings as assigned. Maintains Salesforce (CRM) customer and business date and other system records accurately and thoroughly. Identify, target, and acquire new business opportunities. Negotiates and implements mutually beneficial contractual relationships for customers and the company. Adheres to typical pricing guidelines and seeks exceptions only when they maintain mutuality. Utilize approved sales collateral to support promotional and territorial needs. Partner with cross-functional teams and internal resources to co-promote full portfolio of Antech services and products. Collaborates with Sr. Equipment Specialists and Regional Managers to identify critical opportunities where practitioners are ready to purchase the full diagnostic suite, including, but not limited to, IHD, Sound/Cuattro, AIS, and Reference Lab services. Manage, maintain, and safeguard all company assets consistently and in compliance with administrative and reporting responsibilities. Completes these and other job duties in accordance with the Five Principles of Mars and Antech's Conduct and Ethics policies. Provide product and lab diagnostic support and service, including consultation at staff in-services and veterinarian seminars. Conduct quarterly business reviews (or as directed) for current clients. Assist in establishing the company as the leader in animal lab diagnostics services, products and veterinary practice solutions, within SDX portfolio Coordinate daily support activities and customer activities at meetings as assigned. Complete administrative duties as required, including timely, daily forecasting and updating of Antech CRM with all sales activities. Learn and maintain competitive knowledge within the diagnostics and animal healthcare space Education and Experience Bachelors degree (Animal Health, Biological Sciences, Lab Sciences or Business-related field) preferred 3+ years of successful field sales experience. Experience in Veterinary Diagnostics is preferred. Demonstrable success in previous employment indicated by high level of sales performance with a track record of prospecting, pre-call planning and closing deals. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Excellent interpersonal, communication, negotiation skills; team oriented; conceptual/consultative sales skills. Proficient with Microsoft Office suite and CMS, such as Salesforce and ability to quickly learn new technologies used to support sales. Knowledge, Skills and Abilities Strong sales and closing skills Strong verbal and written communication skills with the ability to influence and negotiate with clients and co-workers/peers Strong interpersonal skills and the ability to build strong client relationships and loyalty to Antech Must be professionally mature and able to adapt to independent and team-oriented environment Ability to close new business within short sales cycles Ability to execute sales strategies in a complex, multi-faceted, fast-paced environment Ability to train peers on the day-to-day sales processes and help them learn how to effectively use collateral, systems, and assets to close new business and renew business contracts. Ability to use data to inform the leadership team of regional high-priority opportunities. Ability to differentiate core business offerings to separate Antech Diagnostics from competitors' offerings. Must possess strong logic, reasoning skills, and a passion for the business with a strong drive to achieve results Must have the ability to plan for, prioritize, and execute multiple recurring and ad hoc tasks Strong computer and analytical skills with the ability to analyze and utilize client data to drive growth opportunities Must have the ability to work well under time constraints Must have the ability to take own initiative and work independently. Must be able to communicate effectively and tactfully with all levels of the organization in person, on the phone, and over video conferencing technology. Must have flexible and adaptable attitude to cope with fast fast-changing and complex environment Must be able to maintain confidentiality and use confidential information appropriately Must be able to organize and schedule work effectively and effectively adapt to changing priorities Must be insurable and must maintain a valid driver's license. Travel by vehicle up to 85% of the time within assigned territory, including overnight travel. Ability to drive up to 4 hours consecutively and overnight travel is required Travel Percent of time: up to 85% About Antech Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services. Benefits Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates. Benefits eligiblity is based on employment status. Paid Time Off & Holidays Medical, Dental, Vision (Multiple Plans Available) Basic Life (Company Paid) & Supplemental Life Short and Long Term Disability (Company Paid) Flexible Spending Accounts/Health Savings Accounts Paid Parental Leave 401(k) with company match Tuition/Continuing Education Reimbursement Life Assistance Program Pet Care Discounts Commitment to Equal Employer Opportunities We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers. Note to Search Firms/Agencies Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.
    $82k-103k yearly Auto-Apply 26d ago
  • Pipeline Account Manager II

    Pennymac 4.7company rating

    Customer success manager job in Moorpark, CA

    PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U. S. mortgage loans and the management of investments related to the U. S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Pipeline Accounts Manager II ensures consistent delivery of a best-in-class client experience through daily energetic and creative engagement with fulfillment functions to meet all service level agreements. As the Pipeline Accounts Manager, you will serve as the central point of contact for clients on PNMAC products, programs, and services as well as all fulfillment issues, status questions, and loan level problem solving. The Pipeline Accounts Manager will: Conduct daily review of active pipeline and identify appropriate client follow-up actions Interact with external clients providing reporting highlighting items requiring action, work with clients to solve open loan level items and document system of record with actions taken Manage high volume, high net worth, complex client accounts Review pipeline of all loans within assigned client segment for invalid stipulations or identification of alternative solutions Identify and resolve client issues/friction and escalate to management as appropriate Manage individual service level agreements and turn times on all loans in the assigned pipeline Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization's desired culture and values What You'll Bring Bachelor's degree or higher in Business Administration, Finance or related field or applicable direct industry experience 5+ years of mortgage experience with contemporary knowledge of mortgage industry and operational practices Functional understanding of applicable Federal, state and local lending regulations Basic software proficiency including Microsoft Office Suite Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: ********************* page. link/benefits For residents with state required benefit information, additional information can be found at: ************ pennymac. com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $55,000 - $85,000 Work Model OFFICE
    $55k-85k yearly Auto-Apply 52d ago
  • Design Sales Manager

    Closet Factory 4.2company rating

    Customer success manager job in Oxnard, CA

    Job Description Closet Factory has been providing owners with the highest quality custom storage solutions for over 40 years. We are the industry leader, creating beautiful custom closets and home organization systems throughout the home; from wall units, pantries, home offices, libraries, and entertainment centers to kitchens, garages, and, of course, closets! Every project is treated as a unique opportunity to design a new custom masterpiece-if you can dream it, we can build it for you. Our highly experienced and creative designers work closely with homeowners to maximize every inch of available space, creating designs that function at the highest level and complement each home. Each project is custom manufactured at our state-of-the-art factory in Oxnard, guaranteeing the highest quality product and service. As the custom storage authority, Costco Wholesale & Lowes has chosen Closet Factory to be their sole closet and custom cabinet vendor nationwide. **Position Overview:** We are looking for a charismatic Design Sales Manager who is ready to take the next step in their career and join our team. The ideal candidate will be an enthusiastic, supportive leader with proven experience developing and executing innovative plans for a commission-based sales team. You will represent the distinctive quality of our product and provide inspirational leadership to our sales team, driving their development, exceeding company goals, and achieving revenue targets. **Responsibilities:** Motivate and encourage the sales team to exceed quotas, KPIs, and expectations. Review and analyze sales and operational records and reports; use data to project sales, and targets, and identify potential new markets. Achieve growth and hit sales targets by successfully managing the sales team. Conduct skills gap analyses to identify areas of improvement. Conduct motivational, inspirational, and educational sales meetings. Direct and coordinate all sales activities in the assigned geographic area. Handle and resolve customer complaints resulting from Design Consultants. Oversee and direct the performance of the sales team. Manage the distribution of appointments. Increase customer relation skills of the sales team. Develop a plan for increasing referral business and maintaining relationships with interior designers, builders, contractors, and architects. Work closely with the Owner and management team to drive growth. **Requirements:** 5+ years' experience managing salespeople. Significant personal sales experience; home improvement sales experience a plus. Computer experience, including Microsoft Office; KCD, CAD and Salesforce experience a plus. Strong customer service skills and precise follow-through. Trainable and coachable with excellent organizational and communication skills. Experience with mentoring, coaching, and people management. Proficient at public speaking and confident in front of groups. **Job Benefits Include:** Full-time position Medical, Dental & Vision Insurance Retirement Benefits Best training in the industry Industry-leading technology and support Excellent working environment and culture **Why Join Us?** If you enjoy collaborating, have an eye for design, and are energetic and upbeat, this may be the place for you. We recognize that people are our most valuable asset, and we will train you to excel in your career. A future with Closet Factory has never been brighter. **Application Process:** Interested candidates should submit their resume and cover letter detailing their experience and why they would be a great fit for our team.
    $61k-100k yearly est. 27d ago
  • Client Service Manager - Water/Wastewater

    Kennedy/Jenks Consultants 4.1company rating

    Customer success manager job in Oxnard, CA

    Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Southern California. The Client Service Manager plays a vital role in developing client strategies, assembling client teams, and executing plans to deliver KJ's services efficiently. Additionally, this role involves project management responsibilities, ensuring adherence to company standards and deadlines. Key Responsibilities: Achieve sales targets by leading new pursuits. Cultivate, establish, and maintain client and partner relationships. Ensure successful project delivery and attainment of financial goals by optimizing operational efficiency. Lead one or more client service teams, coordinate resources and activities, and connect people to projects. Serve as Deputy PM or PM for various projects, working under the PM or Client Service Director, with full responsibility and accountability for scope, schedule, and budget. Lead client interview presentations, proposals, and strategy formulation. Collaborate closely with the Marketing & Proposals team to deliver sales results. Qualifications: Bachelor's and/or Master's degree in Civil or Environmental Engineering, or a similar engineering field. 10+ years of related water/wastewater engineering consulting experience with a track record of success in business development. Professional Engineer (PE) license. Proficiency with Microsoft Office products and familiarity with Client Relationship Management tools. Demonstrated ability to provide excellent client service. Strong writing, editing, and research skills. Strong analytical and problem-solving abilities. Some travel within the Southern California area to project sites, for client visits/meetings, and to other Kennedy Jenks offices may be necessary. Kennedy Jenks supports a healthy work-life balance and utilizes a hybrid model of home and office work to empower our team members to thrive and achieve their full potential. The salary range for this position is anticipated to be $170,000 to $250,000, and may vary based upon education, experience, qualifications, licensure/certifications, and geographic location. This position is eligible for performance and incentive compensation. Benefits Summary: Kennedy Jenks offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, 401k, bonus opportunities, tuition reimbursement, professional registration support, a competitive PTO and holiday plan, and other benefits and programs. #LI-Hybrid
    $59k-87k yearly est. 60d+ ago
  • Manager, Client Service

    Mercer Advisors 4.3company rating

    Customer success manager job in Santa Barbara, CA

    Why Work at Mercer Advisors? For 40 years, Mercer Advisors has worked with families to help them amplify and simplify their financial lives. How? By integrating financial planning, investment management, tax, estate, insurance, and more, all managed by a single team. Today we proudly serve over 31,300 families in more than 90 cities across the U.S. Ranked the #1 RIA Firm in the nation by Barron's, we are an independent, national fiduciary legally obligated to always act in the best interest of our clients.* Mercer Advisors offers a distinct work environment that stands out in the financial industry. Our overall employee base and client-facing team are composed of 50% women, reflecting our commitment to diversity. We attract top talent from across the country, with no formal headquarters and flexible working arrangements, allowing us to assemble the best team possible. Join us and be a part of a team dedicated to making a meaningful impact on the financial lives of families across the country. * Mercer Advisors was ranked #1 for RIA firms with up to $70 billion in assets. The Barron's top RIA ranking is based on a combination of metrics - including size, growth, service quality, technology, succession planning and others. No fee was paid for participation in the ranking, however, Mercer Advisors has paid a fee to Barron's to use the ranking in marketing. Please see important information about the ranking criteria methodology here. Job Summary: The Manager, Client Service works collaboratively with the Director, Client Service on the following: team member management and development increasing overall productivity of direct reports promoting excellence in servicing existing client base, in a highly efficient manner with attention to detail and strong positive interpersonal skills perform Client Service Specialist responsibilities Responsibilities: People Management Participate in the hiring, training, mentoring and supervision of all Client Service Specialist, Client Service Coordinator and Interns in an office Maximize talent via employee development and coaching Facilitate a strong team culture and the sharing of best practices across an office or team Partner with Client Service Leadership Team to facilitate ongoing CSS training and development Handle all manager functions in the HR System including timekeeping, PTO requests, and performance reviews for direct reports Operations Management Optimize productivity by coordinating Client Service Specialist coverage and helping to prioritize workflow within the office Ensure an exceptional client experience in the office/team Act as a local contact for any operational issues or challenges Serve as subject matter expert for complex account-related topics such as 10b5-1 plans, pledged asset lines, account overlays, and separate account managers Coordinate local projects such as RMDs, tax loss harvesting, cash audits, and tracking of new deposits Leadership Directly impact growth and client retention and monitor progress toward team goals Participate as a member of the Sr. Manager's leadership team along with other managers/directors to contribute to local strategy decisions Coordinate team meetings and events Identify ideas, scalable solutions, and process improvements, and work with the relevant departments to update processes across the firm Support Branch Operations on new projects and initiatives Support Learning and Development on Client Service Specialist trainings Office management responsibilities as assigned Requirements: Education: Bachelor's degree or equivalent (preferably Business, Economics, Accounting or Finance related) Experience: Minimum 2 years of financial industry related experience Minimum 2 years of client-facing experience Experience with interacting with individuals at all income levels in a professional and confidential manner Certifications: Notary designation a plus Job Skills: Self-motivated, well-organized individual with demonstrated ability to work independently and in a team environment to follow through on details to completion Excellent verbal, written, analytical and organization skills Technical and analytical training and ability to multi-task and manage multiple projects at once Proficiency with financial planning software, Salesforce and MS Office Suite Flexible, Reliable, Trustworthy, and Confidential with all matters Work Schedule: Monday through Friday, 8:00AM - 5:00PM. Working Conditions: Professional office environment, daytime hours, working inside, standing, and sitting, will be assigned to a workstation. Salary: Average annual salary range for this position across our locations is: $75,000 to $90,000. Actual base pay within this range will be based on a variety of factors, including but not limited to the applicant's geographic location, relevant experience, education, skills and licenses/certifications. This position is also eligible to earn incentive compensation through one of Mercer Advisors' incentive compensation programs. Actual base pay within this range will be based on a variety of factors, including but not limited to the applicant's geographic location, relevant experience, education, skills and licenses/certifications. This position is also eligible to earn incentive compensation through one of Mercer Advisors' incentive compensation programs. Pay Range $76,712.77 - $90,250.32 USD Benefits: Mercer Advisors offers a competitive and robust benefit package to our employees. Our benefit programs are focused on meeting all of our employees and their eligible dependents health and welfare needs. We offer the following: Company Paid Basic Life & AD&D Insurance Company Paid Short-Term and Long-Term Disability Insurance Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance Three medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan. Health Savings Account (HSA) with company contributions on a per pay period basis if enrolled in either HDHP medical plan. Two comprehensive Dental Plans Vision Insurance Plan Dependent Care Savings Account for child and dependent care. 14 Company Paid Holidays with a full week off at Thanksgiving. Generous paid time off program for vacation and sick days Employee Assistance Plan Family Medical Leave Paid Parental Leave (6 weeks) Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (6 weeks) to provide time for recovery, baby bonding, and enjoying your family time. Adoption Assistance Reimbursement Program Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life's challenges and more. 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match Pet Insurance We are not accepting unsolicited resumes from agencies and/or search firms for this job posting. Mercer Advisors provides equal employment opportunity to all applicants and employees without regard to age, color, disability, gender, marital status, national origin, race, religion, sexual orientation, gender identity and expression, physical or mental disability, genetic predisposition or carrier status, or any other characteristic protected by law in accordance with all applicable federal, state, and local laws. Mercer Advisors provides equal employment opportunity in all aspects of employment and employee relations, including recruitment, hiring, training and development, promotion, transfer, demotion, termination, layoff, compensation, benefits, and all other terms, conditions, and privileges of employment in accordance with applicable federal, state, and local laws. If you need an accommodation seeking employment with Mercer Advisors, please email *****************************. Accommodations are made on a case-by-case basis. This email is for accommodation requests only. We are unable to respond to general inquiries sent to this email address. Applicants have rights under federal employment laws: Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act (EPPA) Equal Employment Opportunity (EEO) U.S. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Mercer Advisors participate in E-Verify to confirm work authorization. E-Verify Right to Work If you are a resident of California, learn more about Mercer's California Consumer Privacy Policy here. CCPA Notice at Collection
    $76.7k-90.3k yearly Auto-Apply 43d ago
  • Donor Relations Manager

    Santa Barbara Botanic Garden Inc. 3.7company rating

    Customer success manager job in Santa Barbara, CA

    A Day in the Life Join the Santa Barbara Botanic Garden as we prepare to celebrate our 100th anniversary and embark on a transformative capital campaign! We are seeking a passionate and skilled Donor Relations Manager to help build lasting connections with our supporters and drive major gifts in support of our mission. This pivotal public facing role requires exceptional interpersonal abilities, a deep commitment to our vision, and a love for philanthropy. What You'll Do Manage a portfolio of donors and prospects to secure major gifts for the Garden. Foster meaningful, relationship-based fundraising to deepen connections between donors and the Garden. Lead donor appreciation efforts, embodying the Garden's core value of gratitude. Collaborate with the Development team to plan donor cultivation and stewardship activities. Research, cultivate, and solicit lead and major donors. Serve as a spokesperson and advocate for the Garden's capital campaign. Prepare solicitation materials for donors and fundraising representatives. Schedule Development, Centennial Campaign Task Force, Centennial Steering Committee, and Honorary Advisory Counsel meetings, and ensure action items are followed-up on. Organize intimate donor events and facilitate meaningful donor engagement. Schedule meetings and document all donor interactions through detailed contact reports. Update the campaign reports and ensure current campaign reports are easily accessible. Ensure each gift is credited and acknowledged appropriately in the accounting system, noting any ongoing payments and reminders. You Will Definitely Need Passion for the environment and California native plants. 3+ years in sales or nonprofit donor relations (or equivalent). Experience working with Raiser's Edge or similar constituent database programs. Extremely strong written and verbal communication skills. Skill with Microsoft Office suite of products. It Would Be Nice If You Had Proven experience securing six-figure gifts. Commitment to personal and professional growth. Innovative and open-minded approach to new fundraising strategies. Goal-driven and results-oriented mindset. Familiarity with Raiser's Edge NXT or a willingness to learn. Benefits This is a full-time, exempt position with an annual salary range of $68,000 to $75,000 DOE. Candidates without prior major gift fundraising experience will start at the lower end of the range, with opportunities for advancement upon achieving key milestones. We offer a comprehensive benefits package for full-time employees, including: Paid vacation and sick leave. 403(b) retirement plan. Membership in the Association of Fundraising Professionals (AFP). Ongoing professional training in major gift solicitation. A supportive, fun, and self-driven work environment committed to work-life balance. Be part of our extraordinary journey to conserve California's native plants and inspire the community to protect the natural world! More About Us The Garden is a beautiful place to work! And in this role, you are often outdoors. In addition to beautiful views, outdoor work environments also include exposure to extreme temperature fluctuations, rain, dust, allergens, poison oak, insects, small wild animals, and sun exposure. Disclaimer The employee must be able to perform the essential functions of the position satisfactorily, and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Santa Barbara Botanic Garden retains the right to change or assign other duties to this position.
    $68k-75k yearly Auto-Apply 60d+ ago
  • Client Partnerships Associate

    Publicis Groupe

    Customer success manager job in Santa Barbara, CA

    Welcome to Our World We've been leading the charge in the affiliate industry from day one-establishing performance marketing and paving the way for future innovations. We're known for maintaining one of the largest, most reliable partnership platforms with impeccable, personalized service. Founded in Santa Barbara, California in 1998, CJ (formerly Commission Junction) stands as the most trusted name in performance marketing. We specialize in building partnerships between top brands and reputable publishers to drive revenue and business growth. CJ's industry-leading solutions make us the platform of choice for over 3,800 global brands across sectors like retail, travel, finance, technology, and home services. As part of Publicis Groupe, our savvy data capabilities, cutting-edge tech, and strategic expertise facilitate genuine connections, allowing brands to reach consumers wherever they are. A Quick Peek at Affiliate Marketing Think back to your last online purchase. Did an influencer tip you off about a great product and offer a discount? Or perhaps you relied on a trusted review site to make your decision? Whatever path you took, affiliate publishers likely played a role by influencing, informing, or helping you find the best deal. CJ connects brands with these publishers, creating valuable resources for shoppers like you. Overview The Associate is crucial in supporting internal account teams across a variety of back-end marketing execution and operational processes. The opportunity is for someone looking to develop their expertise in digital or affiliate marketing, with opportunities for career growth within the organization. Responsibilities Do these things interest you? Within the Associate role, there are several tracts available for focus. Strategy * Providing account updates to a client's growing publisher base. Evaluate performance and make recommendations for future investments. * As part of a client management team, collaborate with cross-departmental teams to identify and troubleshoot complex program management and technical challenges. * Align with client management team to ensure accurate execution and timeliness of internal and client deliverables * Use client and network data to tell a story and articulate this story in a clear and impactful manner to clients. Media Buying * Recruit, manage and develop publisher relationships on behalf of client by communicating expectations, sharing standard processes, and providing campaign management such as disseminating offers and promotions. * Increase the effectiveness and efficiency of advertisers' affiliate investment by building and interpreting program performance data * Coordinate and communicate effectively with Media Buyers and Planners to implement Media Plans on behalf of clients by managing budget allocation, ensuring implementation of media, coordinating with affiliate publishers, platform enablement etc. * Build relationships with long-tail publishers to foster long-term success * Self-led use of CJ technologies/reporting suites, to proactively identify data based publisher fits for clients, aligning audiences to stated client goals. Operations * Campaign Execution & Coordination: Assist in the execution of affiliate marketing campaigns for a portfolio of clients, including asset management and campaign communication. * Program Execution: Support internal account teams with the execution of standard program operations, including campaign support, payout management, and partnerships. * Cross-Department Collaboration: Work closely with internal teams such as Account Management, Media Investment and Technical Support to ensure seamless execution of tasks, timely completion of deliverables, and problem resolution. * Technology & Tool Management: Leverage internal and external marketing platforms & technology to complete campaign execution, tracking, and reporting. Qualifications What we look for: * You have a Bachelor's Degree or related work experience * You are passionate about providing excellent service to internal and external customers * You are driven to succeed * You are a clear and effective communicator * You are able to work independently and collaborate with your team to solve complex issues * You are proficient in Microsoft Office, especially Excel and Powerpoint * You have strong analytical skills * You are respectful to varying opinions and perspectives Additional information This is a hybrid role requiring 3 days a week in office. CJ is the leader in Performance Marketing. We take pride in our innovative technology, comprehensive data solutions and our people. We equip our teams with advanced tools, training and career development opportunities all to provide modern solutions, strategies and support to deliver high quality results for our clients. We work in an enthusiastic, collaborative team setting that values outstanding performance. We're a community of creative and passionate problem solvers who go the distance to tackle the tough questions, think creatively, and drive resourceful growth, for our clients-and ourselves. We foster and embody an inclusive and collaborative culture where diverse perspectives are sought, relationships are valued, and people feel accepted with a sense of belonging in expressing themselves authentically. We pride ourselves in having a workplace environment that values both work and play. Why Our Workplace Stands Out Apart from offering competitive salaries, 401K matching, wellness programs, and comprehensive medical, dental, and vision coverage, we provide: * Flexible time off without the hassle of accrual * A generous number of paid holidays * Company-sponsored team-building events * An Employee Referral Program * Annual recognition awards * Hybrid work arrangements for optimal work-life balance * Parental bonding leave * Backup care options for children and elders * An employee discount program * International SOS program for global support * Business Resource Groups, where employees connect over shared interests to cultivate an engaging, inclusive environment …and those are just a few of our great perks! Come join us and see what makes our company a great place to work. If you require accommodation or assistance with the application or onboarding process specifically, please contact *****************************. Compensation Range: $49,305 - $65,415.00 Annually . This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 11/21/25. All your information will be kept confidential according to EEO guidelines.
    $49.3k-65.4k yearly 12d ago

Learn more about customer success manager jobs

How much does a customer success manager earn in Santa Barbara, CA?

The average customer success manager in Santa Barbara, CA earns between $82,000 and $207,000 annually. This compares to the national average customer success manager range of $61,000 to $142,000.

Average customer success manager salary in Santa Barbara, CA

$130,000

What are the biggest employers of Customer Success Managers in Santa Barbara, CA?

The biggest employers of Customer Success Managers in Santa Barbara, CA are:
  1. barkback
  2. Impact Technologies
  3. Unwrap
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