Customer success manager jobs in Seattle, WA - 715 jobs

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017

Client Service Manager - Center for Bird and Exotic Animal Medicine (CBEAM) - Bothell, WA Job Type: Full-Time About Us The Center for Bird and Exotic Animal Medicine (CBEAM) is a specialized veterinary hospital dedicated to providing high-quality care to avian and exotic species. Our team is passionate about the unique needs of exotic pets, and we are looking for a dedicated Client Service Manager to join our growing practice. Position Summary The Client Service Manager plays a key role in leading and supporting our front desk team. This position provides guidance, supervision, and day-to-day oversight to ensure smooth operations and an excellent experience for clients and their pets. You'll help foster a culture of compassionate, high-quality service across every interaction-whether with clients, staff, or volunteers. In this role, you'll train and mentor the client service team, serve as a go-to resource for both staff and veterinarians, and oversee scheduling, phone communications, and appointment management. You'll also be responsible for handling patient information accurately and managing accounts receivable. Compensation: $24.00-30.00 Depending on experience Key Responsibilities Management Duties - Operations Manages doctor's appointment schedule in AVImark system Inputs doctor's schedule from W2W into Avimark. (W2W = When to Work software) Determines appropriate length of appointments and works with MDVM to determine which species treated by which doctors. Maintains schedule spreadsheet for receptionists. Service Team Management Initiates recruitment and schedules interviews for the selection process of new front desk staff. Recommends front office candidates for hiring to the Hospital Manager. Trains new front desk staff working alongside Training Coordinator Maintains front desk manual Schedules front desk staff in W2W while working with Hospital Manager to meet hospital budget expectations Delegates tasks to all staff. Works with the Hospital Manager to provide yearly evaluations to the front office staff Works with the Hospital Manager to recommend corrective action for front office staff, up to and including termination Collects feedback from DVMs and other staff on CSR performance and executes training as appropriate Communicate front desk updates/announcements via employee communication platforms First point of contact to NVA Helpdesk for front desk-related issues Attends leadership team meetings, conducts front desk meeting, and attend all other related meetings as needed Verbal and written reminders to support staff regarding applicable CBEAM policies Coordinate leadership, engagement, and communication activities with the Lead Assistant, Lead Technician, and Project Manager Assists Hospital Manager with Leadership Team projects as necessary Drafts front desk protocols and works with Hospital Manager to ensure finalization Manages USPS account Oversees test sample mailings and checks lab order sheets to ensure accuracy Manages AllyDVM and other communication platforms Manages phone system Ensures it is correctly set for holidays, etc. Updates menus as needed Client Service Triages all incoming client complaints Elevate to Hospital Manager as situation dictates Acts as the second point of contact for clients with questions regarding their bills/estimates (first point of c receptionists, second point of c Client Service Manager, third point of c DVM, fourth point of c Hospital Manager, fifth point of c MDVM) CLAW Plan Champion - administration of all duties related to CLAW (PAW) Plans Works to optimize client experience Implements client service initiatives with front desk team Demonstrates and reinforces highest level of client service Financial AR Management Reviews and reconciles unposted Avimark transactions on a weekly basis. Works to determine reason behind unposted transactions, uses discretion to reconcile accounts to zero balance. Reviews unpaid accounts on a weekly basis and works with Hospital Manager to determine when to initiate collection proceedings Monitors cash drawer, credit card transactions and Care Credit transactions and ensures they balance daily with Avimark Prepares cash envelopes for front desk use Makes cash deposits at bank Client Service Representative Duties Responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. Models a professional and courteous manner with staff and clients. This includes being compassionate and understanding, while working with clients in various emotional states. Being attentive to client's and patient's needs while understanding that needs will change on an individual basis. Politely and professionally answer and triage phone lines and use AllyDVM software to communicate with clients as appropriate. Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in-hospital procedures, and other services that require the doctors' and technicians' time. Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc. Makes overdue reminder calls and updates patient records. Notes client communications in patient record each time a conversation is held and ensures appropriate messages are getting to the doctor. Reviews patient records for daily scheduled appointments and collects information to make necessary updates. Checks in client and monitors flow from check in to discharge. Communicates effectively through intercom system, Softros LAN Messenger and utilizes technician staff for communication. This includes following hospital protocols when relaying information. Performs client and patient call backs. Receives and filters prescription requests. Follows protocols for outside pharmacy requests and promotes the hospitals prescription recommendations. Performs over-the-counter sales of merchandise such as food and toys. Demonstrates a technical knowledge of products and is capable of assisting clients with their product needs. Collects fees, makes change, and obtains authorization for credit charges following the credit policies of the hospital. Able to communicate effectively with client's regarding our wellness plans and ability to set up a Claw Plan properly. Processes end of day as assigned and reconciles cash drawer according to hospital procedure. Demonstrates basic emergency procedures and can give proper information on transporting the patient to the hospital. Responsible for advising hospital staff about incoming emergencies. Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, etc. This includes cleaning of urine and stool from lobby and outside of building each time coming through the doors. Prepares and sends welcome letters, referral and thank you letters, condolences, and other correspondence for the doctors and/or Hospital Manager. Demonstrates a full working knowledge of Avimark procedures and functional applications Other duties as assigned Qualifications Knowledge, Skills, and Abilities Customer service experience highly preferred Basic Human Resources skills Knowledge of sales and marketing techniques Good communication skills, both written and oral Goal oriented Background in managing service oriented operations Ability to plan, organize, and effectively present ideas and concepts Ability to take information obtained from clients, staff, and other sources, discern that which is credible and assess the hospital and its operations objectively Must be able to handle multiple tasks at once, and deal with high levels of stress in an environment of changing priorities Education/Experience Associate's degree and four years of relevant experience; or a high school diploma or equivalent and six years of relevant experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience. Schedule Full Time Benefits: Medical, Vision, Dental Insurance (Full-Time Employees) Paid Time Off Quarterly Bonus Pay Employee Pet Discounts Employee Assistance Program 401K Plan (Full-Time Employees) Uniform Stipend If you are passionate about animal care and eager to expand your experience in exotic veterinary medicine, we encourage you to apply! Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. PM19 Powered by JazzHR PI27b75da00025-37***********9

About Us We're a fast-growing pet wellness company revolutionizing premium pet food and supplies, trusted by 500K+ households across North America. As we scale into mass-market channels, we are seeking a channel-savvy Sales Manager with deep relationships in US/Canada's Food, Drugs, and Mass (FDM) retail ecosystems-particularly Walmart, Costco, Target, Fred Meyer, Walgreens, and regional grocers. Your mission: unlock exponential growth by leveraging your network, crafting tailored strategies, and driving category-leading partnerships. Key Responsibilities: Channel Strategy & Execution Own end-to-end sales for FDM channels (Walmart, Costco, etc.), developing go-to-market plans that align with retailer priorities (e.g., holiday campaigns, brand pitches, shelf optimization). Negotiate distribution, pricing, and promotional terms, ensuring profitability while meeting retailer KPIs. Partner with product teams to curate channel-specific assortments and lead new item launches Relationships & Resource Leverage Leverage existing C-suite/merchandising contacts at target retailers to accelerate partnerships Cultivate long-term loyalty through proactive account management: quarterly business reviews (QBRs), joint marketing initiatives (e.g., in-store demos), and crisis resolution (e.g., supply chain disruptions). Identify whitespace opportunities and pilot test new formats (e.g., co-branded vet clinics). Data-Driven Performance Track sales trends via retailer POS data and CRM (HubSpot), adjusting strategies to outpace competitors. Forecast quarterly/annual targets, ensuring attainment through pipeline management and distributor oversight. Team Leadership & Collaboration Partner with marketing on shopper insights and supply chain on inventory resilience. What You Bring Channel Mastery: 7+ years in FDM sales, with proven success landing/expanding accounts like Walmart, Costco, or Target Pet Passion: Deep understanding of pet food/drug trends (e.g., functional ingredients, holistic wellness) and a track record of translating shopper insights into shelf wins. Network & Negotiation: Existing relationships with decision-makers at 2+ target retailers (e.g., Walmart's pet category lead, Costco's West Coast buyer). Strategic Agility: Ability to pivot quickly-e.g., shifting from Costco's club packs to Walgreens' grab-and-go pouches during a recession. Bonus Points Built a pet brand's FDM presence from $0 to $10M+ in revenue. Familiarity with retailer-specific programs (e.g., Walmart's Spark Delivery, Costco's Roadshow Events). HICC America Corp. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, color, religion, sex, sexual orientation, gender identity, national origin or age. HICC America Corp. has adopted a drug-free workplace policy. Working under the influence of drugs or alcohol is not permitted. Any employment offer from HICC America Corp. is contingent upon the candidate having and maintaining a valid U.S. Work Authorization status throughout employment.

*This is a full-time, exemp t , hybrid role based in one of our active markets, with a regular weekly in-office presence to support collaboration, relationship-building, and effective team leadership. Role Overview The Director, Customer Support Operations leads the strategy, performance, and day-to-day execution of our customer and partner support function. This role oversees the team responsible for intake, case management, issue resolution, and ongoing support, ensuring that customers receive high-quality, equitable, and reliable service. This leader is also responsible for evaluating, implementing, and optimizing the tools and systems that power customer support, working closely with Product, Engineering, and Data teams to ensure technology enables service delivery. What Success Looks Like This role offers the opportunity to build and strengthen the foundation of our customer support operations as we scale. Success will look like: Clear, consistent service standards and escalation paths that create confidence for frontline teams and partners Support systems and workflows that enable reliable, high-quality service across markets Meaningful visibility into support performance through metrics that inform decisions and improvements Reduced operational friction for teams through clearer ownership, processes, and tools A stronger feedback loop between Customer Support and Product that addresses root causes, not just symptoms Key Responsibilities Customer Support Leadership Own the end-to-end customer and partner support experience, from initial intake through resolution and follow-up Establish clear service standards, response times, escalation paths, and quality benchmarks Ensure support services are delivered with empathy, dignity, and cultural competence Team Leadership & Workforce Management Define staffing models, scheduling, and performance expectations aligned to service demand (9am 5pm local time coverage needed nationwide) Manage, train, and develop a team of highly motivated individuals across our distributed city network Foster a culture of accountability, learning, and continuous improvement Lead budgeting, forecasting, and resource planning for Support operations Tooling, Systems & Technology Enablement Evaluate, select, and continuously improve support tooling, including CRM, case management, and ticketing platforms Partner closely with Product and Engineering teams to influence product roadmaps based on frontline support insights Communicate customer operational needs with clarity, ensuring Product and Engineering teams have what they need to deliver effective solutions Ensure tools and workflows scale with organizational growth while maintaining service quality Performance Management & Quality Assurance Define and track actionable support metrics (e.g., response time, resolution time, backlog, satisfaction) Implement quality assurance frameworks and coaching programs to improve consistency and effectiveness Use data and qualitative insights to identify root causes and drive improvements Qualifications Required 7+ years of experience in operations, customer support, community services, or related fields, including people leadership Prior experience working at a technology company or in a tech-enabled organization with close Product partnership Demonstrated experience evaluating, implementing, and optimizing support or CRM tooling Strong operational and analytical skills, with experience managing service-level metrics Excellent communication and cross-functional collaboration skills Preferred Experience partnering directly with Product and Engineering teams on roadmap and feature development Experience scaling customer support operations, including workforce planning Experience leading teams operating in emotionally intense or high-stress environments What We Offer Housing Connector offers a comprehensive benefits package designed to support employee well-being, equity, and professional growth, including: Comprehensive Health Coverage: Medical, dental, and vision plans. We pay 100% of employee premiums and 50% of partner/dependent premiums Generous Paid Time Off: 22+ days of PTO in your first year, plus dedicated Community Service Leave Extensive Holiday Schedule: Includes a full week off in December Paid Parental Leave: Supportive leave options for growing families Employee Assistance Program (EAP): Confidential resources for personal and professional support Life Insurance: Financial protection for you and your loved ones Flexible Spending Accounts: Health and dependent care FSAs 401(k) with Employer Match: Up to 6% employer match Professional Development Stipend: $500 annually to support learning and growth About Housing Connector Housing Connector is a tech-powered nonprofit on a mission to transform housing access for those who need it most. We partner with property owners to address financial and resident-related challenges, helping open doors to more individuals and families in need. Through our Zillow-powered marketplace, we streamline the housing search process for case managers and housing providers, making it easier to find the right homes for their clients. We believe no unit should sit vacant while people need a home. Our collaborative approach ensures both properties and residents can thrive, creating outcomes that are sustainable and impactful. Recognized as a World Changing Idea by Fast Company and named one of the Best Places to Work by Puget Sound Business Journal, weve generated millions in revenue for property partners and helped thousands of people secure stable housing. Housing Connector is an equal opportunity employer committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, pregnancy, or any other legally protected characteristic. Compensation details: 120000-160000 Yearly Salary PI4c51b15ce763-31181-39431321

At Amperity, we're an AI-first company helping the world's leading brands create personalized customer experiences that build loyalty and fuel growth. Our AI-powered Customer Data Cloud, built on multi-patented technology, enables more than 400 global brands, including Alaska Airlines, Wyndham Hotels & Resorts, and DICK'S Sporting Goods, to turn customer data into a competitive advantage. We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work - from powering advanced identity resolution and predictive analytics to streamlining internal workflows and decision-making. It's not just a capability; it's part of our DNA. Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute, learn, and grow. We welcome talented individuals from diverse backgrounds to help us remove data bottlenecks, accelerate business impact, and push the boundaries of what AI can do for the world's most innovative companies. With offices in Seattle, New York City, London, and Melbourne, you'll join a fast-growing team tackling critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let's talk. The Role As a Customer Success Manager at Amperity, you will play a critical role in guiding our customers through the entire lifecycle of their engagement with us. A great customer success manager has a deep understanding of customer adoption and usage, and pushes the customer and the Amperity team towards activities that drive business value. You will work closely with cross-functional teams including Sales, Implementation, Product, and Engineering, ensuring that our clients not only achieve their goals but also derive long-term value from our platform. You'll be a strategic partner, collaborating with customers to define success, drive adoption, and manage ongoing customer relationships. Interesting Problems Customer Adoption of the Amperity Platform * Partner with customers to co-author and maintain iterative business value roadmaps based on the strategic direction defined by the customer, establishing clear milestones and mutual expectations * Proactively communicate progress and identify risks, being assertive in bringing the right partners, internal and external, to the table * Actively participate in the solutioning against customer use cases and goals Customer Health and Growth * Drive Monthly Business Reviews (MBRs) and Executive Business Reviews (EBRs), collaborating with your Account Executive and Services teams to execute * Collaborate with the BVS team (Business Value Services) to quantify Amperity's value as it relates to cost savings and revenue growth for the customer * Present new use cases and platform capabilities to customers that enhance their ability to execute on their business value roadmap Customer Advocacy and Relationship Building * Engage with late-stage prospects to set expectations and ensure a smooth transition to the post sales team * Provide input on the MVP milestones defined during the sales cycle * Build and maintain strong relationships with key customer stakeholders and ensure Amperity is multithreaded throughout your book of business * Celebrate value unlocks within customer accounts, including organizing internal roadshows, creating engaging videos, and delivering personalized notes to reinforce positive results * Connect customers to other customers for value-add conversations Collaboration and Internal Communication * Partner with Account Executives to uncover and advance expansion opportunities, including upsell, cross-sell, and new use cases, by aligning on customer goals and timing * Proactively flag competitive risks and market shifts to Account Executives and co-develop strategic plays to protect and grow account value * Surface key themes or concerns within the customer base (problems, solutions, ecosystem, adoption blockers) About You * 8 - 12+ years in an enterprise customer success, consulting, or digital transformation role. Strong preference for background in at least one of the following areas: * Data infrastructure or analytics * Consumer brands * Personalization, paid media, lifecycle marketing etc. * Proven track record of supporting large organizations, including Fortune 100 companies * Demonstrated ability to influence decision-makers through informed, enthusiastic advocacy for a course of action that aligns with customer goals. * A strategic mindset with a passion for consultative roles and providing tailored solutions to meet customer needs. * Thrive in ambiguous environments, identify problems and drive clarity toward successful outcomes. * Exceptional presentation and storytelling skills and ability to explain complex concepts in an easily understood manner * Collaborative team player with a strong ability to drive alignment and work cross-functionally with internal teams. * Practitioner-level knowledge of martech tools, landscape and workflows Location Seattle, WA Our hybrid work model includes three days in the office each week, providing a mix of in-person collaboration and remote flexibility Compensation Base Salary: $140,000-$160,000. Individual compensation within this range will depend on several factors, including your skills, experience, education/training, and the level at which you join. We also consider internal equity, market conditions, and overall business needs. Cash Incentives: Cash incentives are also available. Stock Options: The opportunity for ownership is an exciting part of Amperity's total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position. Benefits We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide. Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are seeking Customer Success Managers to serve as the primary point of contact for our clients, ensuring they achieve maximum value from our products and services. This role combines relationship management, customer education and enablement, and problem-solving to drive customer satisfaction, retention, and growth. The ideal candidate will embody our core values by obsessing over customer transformation, acting with urgency, learning with passion, and leading with AI. Key Responsibilities Customer Relationship Management * Develop and maintain strong relationships with assigned customer accounts, serving as their trusted advisor and advocate within the organization. * Conduct regular check-ins, business reviews, and strategic planning sessions to understand evolving customer needs and objectives. * Obsess over customer transformation by deeply understanding their business goals and measuring success through their achievements. Onboarding and Implementation * Guide new customers through the onboarding process, ensuring smooth implementation and adoption of our solutions. * Create customized success plans and provide training to help customers realize value quickly and effectively. * Act with urgency to accelerate time-to-value and remove any barriers to customer success. Account Growth, Retention, and Expansion Strategy * Monitor customer health metrics and usage patterns to identify at-risk accounts and expansion opportunities. * Proactively address concerns, resolve issues, and work cross-functionally to prevent churn while identifying upsell and cross-sell opportunities. * Develop and execute strategic retention and expansion plans for assigned accounts, collaborating with sales teams to identify opportunities for account growth through additional product adoption, upgraded service tiers, or expanded usage. * Present business cases for renewals and expansions while maintaining focus on customer value realization and long-term partnership development. Product Expertise and AI-Driven Solutions * Maintain deep knowledge of our products and industry best practices to provide strategic guidance and recommendations. * Help customers optimize their use of our platform and achieve their business objectives. * Lead with AI by leveraging artificial intelligence tools and insights to enhance customer experiences, predict customer needs, and deliver personalized recommendations. Continuous Learning and Data Analysis * Track and analyze customer success metrics, prepare regular reports on account status, and provide insights to inform product development and business strategy decisions. * Learn with passion by staying current with industry trends, customer success methodologies, and emerging technologies to improve customer outcomes continuously. Skills and Competencies * Exceptional interpersonal and relationship-building skills with a passion for customer transformation * Strategic thinking with attention to detail and ability to act with urgency * Ability to manage multiple accounts and priorities simultaneously while maintaining quality * Collaborative mindset with strong cross-functional communication * Results-oriented with a customer-first approach and commitment to continuous learning * Adaptability and resilience in a fast-paced, AI-driven environment * Comfort with leveraging AI tools and data-driven insights to enhance customer success Required Qualifications * Bachelor's degree in Business, Marketing, Communications, or related field, or equivalent experience * 3-5+ years of experience in customer success, account management, or client-facing roles * Excellent communication and presentation skills, both written and verbal * Strong analytical and problem-solving abilities * Experience with CRM platforms and customer success tools * Proven track record of meeting retention and growth targets * Ability to travel 20-30% of the time for customer meetings. Preferred Qualifications * Experience in SaaS or technology industry * Experience in growth-stage start-ups * Project management certification or experience * Previous consultative selling or solution selling experience * Familiarity with data analysis tools and customer health scoring methodologies Compensation The base salary range for this position is $120,000 - $150,000 plus commission. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience.

SecureW2 is a fast-growing provider of cloud-based network security solutions, helping organizations seamlessly deploy certificate-based authentication, PKI, and identity security. Our solutions enable enterprises, universities, and government organizations to eliminate passwords, strengthen security, and streamline network access. About the Role We are looking for a high-impact Customer Success Manager (CSM) who thrives in a growth-stage environment, where agility, adaptability, and a proactive approach are key to success. This is a strategic CSM role, responsible for driving implementation, adoption, renewals, and revenue expansion across a portfolio of SecureW2 customers. The ideal candidate is a technical, business-savvy, and revenue-oriented CSM who is comfortable wearing multiple hats, including acting as a trusted technical advisor, expansion advocate, and executive-level relationship manager. You'll own the entire customer journey, from technical onboarding and deployment to expansion and renewal, ensuring customers maximize value while identifying growth opportunities. Key Responsibilities Customer Ownership & Growth Own the full customer lifecycle, ensuring a smooth transition from technical onboarding to renewal and expansion. Drive revenue expansion by identifying and influencing upsell and cross-sell opportunities. Serve as a strategic partner to IT leaders, aligning our solutions to their evolving security needs. Proactively identify risk signals and take preemptive action to prevent churn. Growth-Stage Mindset, Technical and Commercial Acumen Thrive in an ambiguous, high-growth setting, balancing structure with the ability to build processes from scratch. Be resourceful and self-sufficient, leveraging cross-functional teams to solve customer challenges without relying solely on pre-defined playbooks. Become a technical power user in SecureW2's offerings Confidently present complex security concepts to both technical and non-technical audiences, from IT admins to the C-suite. Track customer health and expansion opportunities using an evolving CS tech stack (Salesforce, Monday, Outreach etc). Develop and refine customer playbooks to ensure faster adoption and greater lifetime value. Use data to drive decisions, tracking key renewal and expansion metrics to continuously improve customer engagement. Qualifications & Skills 4+ years of experience in Customer Success Management within cybersecurity, identity and access management (IAM), endpoint and network security, cloud security, IT and security operations, or related technology sectors. Experience in a high-growth company where agility, adaptability, and self-sufficiency are key. Revenue expansion mindset - experience identifying and driving upsell/cross-sell opportunities. Executive communication skills - ability to present to and influence CIOs, IT Directors, and Security Engineers. Technical aptitude - ability to quickly learn, explain, and apply network security and authentication concepts. Project management & organization - ability to manage multiple technical initiatives simultaneously. Strong problem-solving mindset - ability to think critically and act decisively in a dynamic environment. Extra Points For Experience in network security, identity management or PKI. Prior experience in an expansion-focused CSM role. Why Join SecureW2? Be part of a fast-growing, high-impact team shaping the future of network security. Work with cutting-edge identity security solutions that are disrupting the industry. A role with real influence-directly impact customer success, revenue growth, and product strategy. Competitive salary, bonus structure, and career development opportunities. If you're a technical, revenue-driven, and adaptable CSM who thrives in a high-growth environment, we'd love to hear from you!

Adora is building the next generation of AI-native marketing tools to help brands connect with customers in more intelligent, efficient, and effective ways. Backed by top-tier investors, we're at a pivotal moment of growth-and we're looking for a Customer Success Manager who can drive client satisfaction, retention, and growth through our innovative AI platform. Role Overview: We're seeking a customer-focused professional to join our team as a Customer Success Manager. In this role, you will serve as the primary point of contact for our clients, ensuring they maximize value from our AI-powered marketing platform while achieving their business objectives. You'll guide clients through onboarding, adoption, and expansion phases, combining deep product knowledge with strategic account management to drive long-term success and growth.What You'll Own: Manage a portfolio of client accounts, serving as their trusted advisor and primary point of contact Lead client onboarding processes, ensuring smooth implementation and adoption of our AI platform Conduct regular check-ins, business reviews, and success planning sessions with key stakeholders Identify expansion opportunities and collaborate with sales teams to drive account growth Monitor client health metrics, usage patterns, and satisfaction scores to proactively address concerns Troubleshoot client issues and coordinate with product and engineering teams for resolution Create and maintain customer success documentation, playbooks, and process improvements Advocate for client needs internally and provide product feedback to development teams Support contract renewals and work to minimize churn through proactive relationship management Who You Are: 5+ years of experience in customer success, account management, or client services roles ideally in startup environments Experience with paid media platforms or advertising technology required Thrives in ambiguous, fast-changing environments where processes are still being defined Proven track record of managing client relationships and driving customer retention/expansion Strong understanding of SaaS business models and customer lifecycle management Excellent communication and presentation skills with ability to engage C-level executives Analytical mindset with experience using customer success platforms and data analysis tools Problem-solving abilities with a proactive approach to identifying and addressing client needs Experience working in fast-paced startup environments and managing multiple accounts simultaneously Strong organizational skills with attention to detail and process optimization Bachelor's degree in Business, Marketing, Communications, or related field preferred What We Offer: Competitive salary, stock, and benefits package A collaborative, inclusive, and dynamic work environment in a high-growth start-up Opportunities for professional growth and development Be first at a new, hot, growing company in a dynamic industry A chance to work on innovative projects in a cutting-edge field (Generative AI, etc.) We are an equal opportunity employer and value diversity and inclusion at our company.

BettingJobs is partnering with our client, a leading technology brand within the iGaming industry, in their search for a Success Manager to join their team based in Cyprus. Responsibilities: * Act as the main contact for assigned partners * Build strong relationships with stakeholders at all levels * Maintain regular communication through calls, meetings, reviews, and visits * Drive account growth through upselling, cross-selling, expansion, and new products * Identify opportunities, propose initiatives, and negotiate positive outcomes * Develop and execute partner plans aligned with annual targets * Lead monthly and quarterly business reviews * Analyse performance data and turn insights into clear actions * Ensure partners understand results, priorities, and next steps * Identify issues early and resolve them with internal teams * Work closely with support, tech, product, and operations * Manage day-to-day partner needs while supporting long-term goals * Define how the Success function operates * Build clear, scalable processes and documentation * Support the growth of the Success team * Own partner contracts, renewals, and follow-ups * Ensure compliance with policies and governance standards * Monitor and manage risks and conflicts of interest * Act as a partner or regional lead internally * Support alignment with third-party providers * Represent the company at partner and industry events Requirements: * Background in Account Management, Customer Success, or Partner roles within iGaming * Strong understanding of commercial models and partnerships * Experience working with international stakeholders * Proactive, independent, and ownership-driven * Strong commercial focus on growth * Clear communicator and relationship builder * Well organized in fast-paced environments * Able to turn data into actions (BI experience is a plus) * Comfortable working with contracts * Confident, professional, and trustworthy * Hands-on problem solver * Motivated to build and grow something new * Resilient and reliable

Job Description What you'll do Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects. Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities Advise customers on solution features, configuration options, and system processes and procedures Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand and configure interfaces to third-party applications Manage changes to requested solutions, including following the documented change request process for scope and billing management Onboard clients, including creating training material and conducting effective training calls and/or visits with clients Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise Provide proactive outreach at all stages of the customer lifecycle Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels Participate in customer support standby rotations when the regular support team is unavailable Assist, if requested, in the sales process, providing technical sales support Become an expert in the features, benefits, and implementation of Shiftboard's SchedulePro and ScheduleFlex solutions Skills you'll need Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution One or more years of experience managing software implementation projects Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment Excellent communication and presentation skills Must be personable and enjoy working with people in an entirely customer-facing role Knowledge of project management/delivery methods and tools Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation Working knowledge of Scrum and other Agile methodologies Bonus: previous experience with programming, or ability to write simple database queries and scripts Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems Experience in the Workforce Management domain preferred Experience with Salesforce (or other CRM) desired Ability to travel (job requires up to 30% travel) Comfortable working as needed in a remote environment with video-conferencing tools What you'll get Competitive wages ESPO (employee stock option program) Medical/dental vision coverage 401(k) Flexible PTO and 10 paid holidays per year Career advancement opportunities

Your Next Opportunity: Serve as the primary point of contact for customers post-onboarding and beyond. Understand customers' business goals and how our product aligns with their needs. Develop success plans to track key deliverables and milestones relevant to each customer. Advocate for your customers, escalating critical business impacting issues in order to drive resolution. Conduct business reviews with key stakeholders to identify wins, areas of opportunities and to demonstrate value realization. Monitor customer health metrics and proactively reach out to drive engagement and adoption. Document feature requests, and user feedback for internal teams and to help influence the Product Roadmap. Collaborate cross-functionally across internal MoxiWorks teams (Support, Education, Sales, Marketing, Product, Finance, Engineering) Keep your customers informed about upcoming product feature releases. Project Management: ability to manage multiple concurrent initiatives across your book of business. Maintain accurate records in CRM and support systems (e.g., Salesforce, ChurnZero) Contribute CSM specific content including but not limited to templates, playbooks, FAQs, and internal documentation resources. Surface expansion opportunities for our Sales Team through relationship building, value demonstration and great discovery. Ability to take initiative and adapt as needed. Solution-oriented mindset with strong self-management and organizational skills. Monitor and identify usage trends to uncover renewal risks and to highlight opportunities to increase engagement and adoption. Occasional travel to customer locations or conferences is expected in this role. What Qualifies You: 3+ years of experience in a customer-facing role (Customer Success, Support, or Account Management), ideally in a tech/SaaS environment. Proven track record of managing enterprise or mid-market accounts with a focus on renewals, adoption and expansion. Experience working in a consultative capacity with clients, including running workshops, delivering presentations, and discussing goals and program outcomes with senior stakeholders Organized, analytical, and comfortable presenting and speaking to data-driven insights with senior stakeholders. Strong communication and relationship-building skills. Proactive mindset. Able to identify signals and initiate value-driven conversations quickly. Solutions-oriented with strong problem-solving skills. Comfortable working with technical products or APIs (no coding required, but ability to understand how it works). Experience using CSM tools like ChurnZero, Gong, MS Office, Salesforce. Passion for exceeding customer expectations and providing exceptional service. Familiarity with the Proptech space and with real estate generally. Bachelor's degree in Business, Computer Science, or a related field is a plus. Moxians Are Covered: All benefits are subject to review on an annual basis whereas we continuously assess our total reward proposition aligning with the needs of our people, our business and the market. Benefits are offered 1 st of the month. View full benefit program here - Sequoia Medical/Dental/Vision Paid Time Off Holiday Pay-11 days Breavement-3 days Get paid on your birthday STD/LTD-company paid Supplemental Life, Critical Illness, Accident Sequoia PerkSpot Employee Assistance Program Wellbeing Program Discounted Pet Insurance Office Lunch Employee Engagement Programs Note: benefits may vary by country and region we operate in. EEO Statement MoxiWorks is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. As part of the employment process, MoxiWorks conducts comprehensive background checks on all final candidates for employment. The background check process may include a review of criminal history, credit history, employment verification, education verification, and other relevant information. MoxiWorks is committed to complying with all applicable federal, state, and local laws concerning background checks. We ensure that our background check process is fair, consistent, and transparent, and we follow all legal requirements regarding the timing and scope of such checks. For positions in jurisdictions with specific legal requirements, such as restrictions on the timing of criminal history inquiries, we will conduct these checks in accordance with local laws and only after a conditional offer of employment has been made, where required.

We're hiring for a Customer Success Manager to own post-sale relationships with our client's largest customers - helping them achieve measurable business value through our client's SaaS platform. Acting as a trusted advisor, you'll drive product adoption, retention, and expansion across your portfolio. Your success will be measured by customer health, renewal rate, expansion revenue, and overall client satisfaction. Our client is an industry expert within the Last Mile/delivery/logistics space - working to reshape the future of streamlined delivery. We will lean on your abilities to build out Customer Relationships & Strategy, Drive Adoption & Value, increase Renewals & Growth, and support ongoing internal collaboration & advocacy. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements 3+ years of experience in Customer Success, Account Management, or Client Services for a B2B SaaS company. Proven success managing a customer portfolio, driving adoption, and leading renewal cycles. Excellent communication, presentation, and stakeholder management skills-comfortable engaging both operational and executive audiences. Experience using CRM systems (Salesforce) and Customer Success tools (Gainsight, Vitally, or similar). A proactive, accountable, and data-driven mindset-i.e. own what you do and always deliver measurable outcomes. Ability to be onsite, 5 days/week, in Downtown Bellevue office location. Deep understanding of logistics, last-mile delivery, or supply chain operations. Familiarity with route optimization, dispatching, or telematics.

As an Associate Customer Success Manager, you will manage a portfolio of customers while learning the ins and outs of customer success and account management at scale. You will be responsible for supporting customer retention, satisfaction, and engagement. This role is designed to help you grow and develop in your customer success career, with opportunities to expand your skills and take on greater responsibilities as you gain experience. This is a remote position; however, candidates must reside in the PST or MT time zone. The impact you'll have: Creation and delivery of renewal quotes, ensuring accuracy and alignment with customer agreements. Help track and manage renewal timelines under the guidance of senior team members. Build foundational relationships with your assigned accounts, learning to address customer needs and concerns. Proactively reach out to customers to ensure they are satisfied with the product and services. Help track and monitor customer health scores, learning to identify signs of at-risk accounts. Assist in responding to customer concerns and escalate issues when needed. Be an engaged partner in your Cross-Functional teams Identify cross-sell and upsell opportunities within your portfolio. Learn how to position additional features or services that could benefit the customer. Maintain and improve customer success processes, learning how to use automation tools and CRM systems to track customer interactions and improve efficiency. Relay customer feedback and concerns, helping ensure the customer voice is heard within the organization. Meet internal learning and development goals, improving your understanding of customer success practices, customer engagement strategies, and product knowledge. What you'll bring: 0-2 years of experience in customer success, account management, or a related field, preferably in a SaaS or subscription-based environment. Basic knowledge of CRM software (e.g., Salesforce, HubSpot) and customer success tools (e.g., ChurnZero, Gainsight) is a plus, but not required. Strong communication and interpersonal skills, with a desire to learn how to engage and support customers. Highly organized, with the ability to manage a portfolio of accounts and prioritize tasks. Problem-solving mindset, with the ability to escalate issues when appropriate and ask questions to learn from more experienced team members. Eagerness to develop and grow in the customer success space, with a customer-first attitude and passion for helping clients succeed. Our Benefits & Perks: 🌍 Work From Anywhere - We embrace a remote-first culture, offering flexibility so you can work where you're most productive. 💰 401(k) Matching - We invest in your future. 🌴 Flexible Time Off - Work-life balance matters. Take the time you need to recharge and bring your best self to work. 👶 Paid Parental Leave - We support growing families with paid leave, fostering parent-child bonding and gender equality at home and in the workplace. 🩺 Comprehensive Benefits - We offer medical, dental, and vision insurance plans for all employees. 💡 Values-Driven Culture - Our values aren't just words on a page-they shape how we work, make decisions, and support each other. 🤝 Pledge 1% - We're proud to be part of the global movement to give back, dedicating 1% of our time, resources, or profits to community initiatives. 🏡 Childcare Support - Our dependent care program allows you to set aside pre-tax dollars to cover eligible expenses such as daycare, preschool, summer camps, before & after-school programs, and in-home care for children or dependents-helping you balance work and family with peace of mind. This position includes the pay range listed below plus bonus. U.S. Pay Range$50,000-$62,000 USD Please note that the compensation information is a good faith estimate, and is provided pursuant to Equal Pay Laws. SchoolStatus intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors, such as experience. Our team will provide more information about the total compensation package for this position during the interview process. What we do: SchoolStatus is more than just an EdTech company-we're reshaping the future of K-12 education. Our fast-growing teams are dedicated to transforming education through innovative communications, attendance management, and teacher development solutions for schools, districts, and families. We deeply value diversity and are dedicated to fostering an inclusive environment for all our employees. We believe that exceptional candidates bring unique perspectives and skills that enable us to best meet our mission of supporting student success. If you believe you have the potential and passion for a SchoolStatus role, we encourage you to apply-and join us to make a meaningful impact on the future of education!

Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don't take our word for it-read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us. Acumatica is different by design and purposely built to help small and midsized companies thrive in today's digital economy. Our industry-specific business management solution is engineered to address real-world needs-featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product-we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses. Acumatica's culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica's mission, please visit: ************************* Job Description Responsiblities: What you will do: Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals via effective and efficient territory management. Coach and teach our partner's Customer Success Managers (P-CSMs) how to excel at customer success. Own and manage customer escalations and coordinate across departments to final resolution. Assist P-CSMs with policy and license questions. Contribute to Customer Success Best practices. Qualifications Requirements: 5+ years of SaaS or ERP experience, preferably in Sales or Implementation or Support roles. Located in the USA. Excellent oral & written and frictionless communication skills. You work efficiently and effectively in a telecommuted world (we are mostly a distributed company) You listen, ask questions, build consensus, de-escalate, solve ambiguous problems. You enjoy coaching and teaching others how to excel as a customer success manager. You have experience with high-stakes account management, subscription renewals, churn/contraction mitigation, and expansion. You are passionate about driving customer satisfaction and making good business decisions. You enjoy learning, be it new software, processes, or policies - and enjoy sharing that knowledge. You learn quickly, are resourceful and self-directed, and can work independently. You are detail-oriented and organized. You effectively interact with C-Level executives of 100+ employee companies. You effectively manage tense situations and help bring them to an effective resolution. You enjoy and are proficient at handling diverse workloads and can prioritize effectively. You enjoy a dynamic work environment (continuously evolving and fast-paced) You are a team player, willing to contribute to the overall success of the team Additional Information Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. For this role, the salary range is $100,000-120,000 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and other relevant elements. At Acumatica, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with more than 40,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500. We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere. We currently have a career opening for a Customer Success Account Manager Overview This role serves as a dedicated advisor to a prominent healthcare system. The role has two key components. 1. Customer Relations - One portion will function as an effective communicator, and solution-driven collaborator who works to strengthen the customer relationship. 2. Data Analysis - The second portion is identifying areas for improvement and evaluating customer needs through data analysis and driving the development and implementation of data-driven solutions that enhance the customer experience. We seek an innovative, customer-focused professional who thrives in a dynamic environment, consistently seeking opportunities to deliver value and build long-lasting relationships through impactful data insights and operational excellence. Location Remote Travel Estimated twice per year. Time Zone Support Primarily Eastern time zone. Responsibilities _Financial contract/pricing management_ + Ensure the accuracy and reliability of customer data, including account demographics and pricing segments. + Collaborate with internal stakeholders to update backend systems and maintain data integrity, enabling seamless support. + Manages a large IDN customer account portfolio which may require a consultative approach + Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success. + Communication management, including the ability to manage communication of sensitive situations and/or information in a professional manner + Attention to detail. Polished written and verbal communication skills. _Issue Resolution_ + Validating and approving quarterly compliance. + Collaborate with internal teams to address and resolve backend issues affecting data accuracy, reporting or customer experience. + Identify and resolve customer issues efficiently and effectively, ensuring a positive customer experience by collaborating with subject matter experts to determine the root cause and implement lasting solutions. _Project Management_ + Coordinate with cross-functional teams to implement and optimize reporting systems + Analytics and Reporting + Develops and executes self-driven projects to achieve measurable improvements by proactively addressing operational, technical, or process-related issues. _Create joint value for both Cardinal Health and the customer by:_ + Identifying opportunities for efficiency, capturing data, analyzing data, reporting the metrics achieved, and communicating to the customer with actionable insights. + Analysis of Cardinal Health and customer data to track and sustain continuous improvement for initiatives (strategic & tactical) + Design, maintain, and enhance custom reports and Tableau dashboards for use by stakeholders, incorporating feedback to improve data visualization. + Understanding the contractual obligations between Cardinal Health and the health system + Lead Quarterly Business Reviews with tailored reporting tools and data-driven insights + Being part of a dedicated team for a prominent healthcare system Qualifications + Prior experience in a customer facing role. + Proficient in Excel (VLOOKUP, pivot tables, etc) and Tableau. + Comfortable executing in person presentations and speaking to data. + Knowledge of pharmaceutical distribution, contracts, supply chain, and pharmacy solutions is preferred. + Attention to detail. Polished verbal and written communication skills. + Willingness to travel twice per year. Anticipated salary range: $ 67,500 - $96,300 Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs Application window anticipated to close: 1/31/2026 *if interested in opportunity, please submit application as soon as possible. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Job DescriptionThe Customer Success Manager (CSM) will develop customer relationships that promote retention and loyalty. They will work closely with internal and external customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. The CSM will play a critical role in ensuring our customers achieve their desired outcomes, are satisfied with our products and services, and ultimately realize the value they expect from their investment. Major Responsibilities: Customer Onboarding: Guide new customers through onboarding, ensuring they understand the product/service and how to use it effectively. Relationship Management: Build strong, long-lasting customer relationships through regular communication and proactive support with clients from end-users to C-Suite. Customer Retention: Monitor customer health metrics, identify at-risk accounts, and implement retention strategies. Success Planning: Develop and execute customer success plans to ensure customers achieve their goals and objectives. Advocacy: Act as the voice of the customer within the company, providing feedback to internal teams to improve products, services, and customer experiences. Upselling and Renewals: Identify opportunities for upselling and work with sales to drive renewals. Issue Resolution: Address and resolve customer issues and concerns in a timely and effective manner. Training and Support: Provide training, resources, and support to help customers maximize the value of our products/services. Metrics and Reporting: Track and report on key customer success metrics, including customer satisfaction, retention, and product usage. Education and Experience: 4+ years in Customer Success, Account Management, or similar role, that includes customer retention, growth, adoption, and issue resolution. Bachelor's degree preferred Customer management experience in a software, data, or SaaS environment preferred. Sales/selling methodology and techniques Demonstrated ability to engage in positive relationships to collaborate across multiple company functions (Sales, Services, Marketing, Product, etc.). Consistent track record to collaborate and build positive relationships with customers, including the executive level. History of presenting compelling presentations to executive-level customers, contacts, and internal stakeholders. Extensive experience analyzing data and being able to make meaningful deductions from the data. Lightcast is a global leader in labor market insights with offices in Moscow, ID (US), the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, institutions, companies, and communities. Lightcast is proud to be an equal opportunity workplace. We consider all qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Lightcast has always been, and always will be, committed to our diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original selves to work. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Salary Range: $26.00 per Hour Bonus: $500 Onboarding Bonus payable after completing 60 days with the company. Job Schedule: Full Time, M-F 8:00AM-4:30PM (+Participation in On Call Rotation) Join Our Mission to Support Families When They Need It Most Family First At Home, a licensed home care agency, is redefining the care experience by delivering exceptional and compassionate care to individuals across Washington State every day. We provide caregiving, care management, counseling, and advocacy services to older adults and those in need, so that they can maintain their independence, dignity, and quality of life while staying in the comfort of their own homes. As part of the Family First network, we contribute to a larger mission: solving the impossible in healthcare every day. We're looking for purpose-driven professionals who share our passion for making a difference in their local communities. If you're ready to be part of a fast-growing team with a clear vision and meaningful goals, Family First At Home is the place for you. About the Role As a Caregiver Success Manager, you'll be at the heart of our care delivery team-overseeing the scheduling, support and professional development of our in-home Caregivers. You'll work closely with the Client Success Manager to ensure Caregivers are effectively matched with clients, mentored with compassion, and equipped to provide outstanding care. The ideal candidate for this role is someone with a people-first management style, excellent organization and time management skills, and a commitment to ensuring the highest care delivery standards. Job Duties Efficiently schedule Caregivers with clients, ensuring compatibility of skills and care needs to ensure client satisfaction Communicate regularly with the Client Success Manager, client, client's family or representatives regarding scheduling updates Utilize effective staffing skills and regularly monitor staffing statistics to strategically increase client hours and avoid overtime Ensure proper pay rates, billing codes, and shift accuracy in AlayaCare and ADP Conduct supervisory visits and performance evaluations, providing coaching/counseling to Caregivers Provide training to Caregivers under the direction of the Director of Home Care Ensure Caregivers are compliant with their continued education/training programs Collaborate closely with the Caregiver recruiter, providing backup when needed to ensure a sufficient Caregiver pool Travel within the greater Tacoma/ Greater Seattle area as needed or assigned Occasionally provide in-home support to clients, covering for caregivers who call-off, when necessary Participate in regularly scheduled on-call rotation handling off-hours staffing needs Your work time is paid and in addition to your standard schedule. Approximately 1 night a week. Qualifications 2+ years of experience in healthcare care coordination, client management, or related role with transferrable skills preferred Valid Driver's License and vehicle insurance with clean DMV record required Current Certified Nursing Assistant or Home Care Aide Certification preferred Proficiency in using healthcare management software preferred Compensation & Benefits: Family First is committed to providing competitive, equitable pay to all employees and is proud to offer the following benefits to employees. Competitive compensation: $26.00 per hour Health, dental & vision insurance 401(k) with company match Paid time off + 10 paid holidays per year Professional development support Same day pay available through TapCheck Supportive workplace culture, with mission-driven team Apply Today If you're ready to support families through life's most challenging moments and thrive in a purpose-driven environment, apply now to join the Family First At Home team.

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017