Customer success manager jobs in Spokane Valley, WA - 73 jobs
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Customer Success Manager
Account Manager
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Customer Service Manager
West Coast Sales Manager
Commercial Sales Manager
Pharmaceutical Account Manager
Company Is Confidential
Customer success manager job in Spokane, WA
At ADP, we're proud to partner with some of the most innovative biopharmaceutical companies in the world-and right now, we're hiring directly on behalf of one of our clients for a full-time Territory Account Manager role. This is a direct hire opportunity with a forward-thinking organization that's redefining patient care through cutting-edge science and compassionate service. If you're passionate about making a real impact and want to be part of a team that values bold ideas and meaningful work, this could be the career move you've been waiting for.
Ready to take your career to the next level while doing work that truly matters?
What You'll Do
We're seeking a driven Account Manager to champion an innovative infusion therapy in neurology. If you thrive in specialty healthcare sales, excel at building relationships, and love turning clinical insights into powerful customer value, this role is for you.
Grow territory performance through strategic planning and targeted customer engagement
Meet and exceed sales goals while championing customer satisfaction.
Deliver clear, compelling clinical messaging to multidisciplinary decision-makers
Build strong partnerships with clinics, infusion centers, specialty pharmacies, and health systems
Navigate complex access and reimbursement landscapes across payer channels
Stay ahead of market trends to identify new opportunities
What You Bring
A bachelor's degree (BA/BS) from an accredited institution
4+ years of experience in pharmaceutical, biologic, medical device, or specialty healthcare sales
Proven sales success and strong communication skills
Proven success in meeting or exceeding sales targets
Ability to quickly learn complex clinical information
Experience in infusion, rare disease, specialty pharmacy, or neurology preferred
Must possess a valid driver's license and be willing to travel throughout the assigned territory
What Will Set You Apart
Background in promoting specialty, rare disease or CNS products
Strong analytical skills to leverage sales data for strategy
A collaborative spirit and adaptability in fast-paced environments
Exceptional communication, presentation, and negotiation skills
A self-starter mindset with strong organizational skills
Salary range: $155,000 - $168,000, plus eligibility for a sales incentive target of $41,500 and participation in the company's long-term incentive plan.
Actual compensation may vary based on location, experience, and qualifications.
Benefits include
Paid time off (PTO)
Health coverage (Medical, Dental, Vision)
401(k) with company match
Company car.
We are an equal opportunity employer workplace.
We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation.
This posting is confidential; company details will be shared during later stages of the recruitment process.
$155k-168k yearly 4d ago
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Customer Support Service Manager
Diamond Parking 4.1
Customer success manager job in Spokane, WA
Job Description
FLSA Status: Exempt
Overall responsibilities/accountability for all aspects of training and support of CSR representatives including Administrators. Maintaining high level of customer service and meeting all financial deadlines.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provides a courteous and professional relationship with all customers, cities, subordinates, co-workers and managers “Treat others as you would want to be treated”
Meets and exceeds customer service experience and financial deadlines.
Properly train Leads and CSR's in customer service, operational procedures, time-card completion and professionalism.
Conduct audits through audio advisory and reporting. Take necessary action as needed.
Ensure cleanliness, desk organization and safety throughout facility. Regular monitoring and promptly taking action as needed.
Create, implement, and maintain strategies for maximization of parking owed while providing excellent customer service.
Processing is timely and accurate within established guidelines.
Ensure Leads are maintaining expectations.
Onboarding and training of new CSR's. Scheduling of CSR staff.
Performs data entry.
Assures CSR tasks are completed and accurate.
Performs general clerical and administrative office duties, such as maintaining and organizing files.
Assists in special projects as assigned.
IT contact and resolution
Training Materials maintained and updated.
Oversee data posting and review NetSuite.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS: Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds. WORK
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Other: Able to transfer/relocate to another facility/location without notice at any time.
Note: All employees are subject to internal audits to ensure compliance of all policies and procedures related to recording, handling and depositing of money received and of other duties assigned. In the event an employee fails an internal audit, the consequence may be disciplinary action, up to and including termination of employment.
Salary: We maintain broad salary ranges for our roles in order to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting.
Benefits:
Full-Time Employees
For full-time employees, we offer a comprehensive benefits package (subject to elections and eligibility) that includes Medical, Dental, Vision, Health Savings Accounts and/or Flex Spending Accounts, Employer Provided Life and AD&D Insurance, Voluntary Life Insurance and AD&D, Employer Provided Long-Term Disability Insurance, Voluntary Short-Term Disability Insurance, Personal Accident Plan, Employee Assistance Program, Non-Qualified Deferred Compensation Plan, and Tuition Reimbursement.
We offer 8 paid holidays per calendar year, paid sick leave, and paid vacation once eligibility requirements are met.
Part-Time Employees:
The company offers paid sick time to all employees once eligibility requirements are met.
We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
$110k-149k yearly est. 25d ago
Customer Support Service Manager
Diamond Paymaster LLC
Customer success manager job in Spokane, WA
FLSA Status: Exempt
Overall responsibilities/accountability for all aspects of training and support of CSR representatives including Administrators. Maintaining high level of customer service and meeting all financial deadlines.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provides a courteous and professional relationship with all customers, cities, subordinates, co-workers and managers “Treat others as you would want to be treated”
Meets and exceeds customer service experience and financial deadlines.
Properly train Leads and CSR's in customer service, operational procedures, time-card completion and professionalism.
Conduct audits through audio advisory and reporting. Take necessary action as needed.
Ensure cleanliness, desk organization and safety throughout facility. Regular monitoring and promptly taking action as needed.
Create, implement, and maintain strategies for maximization of parking owed while providing excellent customer service.
Processing is timely and accurate within established guidelines.
Ensure Leads are maintaining expectations.
Onboarding and training of new CSR's. Scheduling of CSR staff.
Performs data entry.
Assures CSR tasks are completed and accurate.
Performs general clerical and administrative office duties, such as maintaining and organizing files.
Assists in special projects as assigned.
IT contact and resolution
Training Materials maintained and updated.
Oversee data posting and review NetSuite.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS: Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
P hysical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds. WORK
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Other: Able to transfer/relocate to another facility/location without notice at any time.
Note: All employees are subject to internal audits to ensure compliance of all policies and procedures related to recording, handling and depositing of money received and of other duties assigned. In the event an employee fails an internal audit, the consequence may be disciplinary action, up to and including termination of employment.
Salary: We maintain broad salary ranges for our roles in order to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting.
Benefits:
Full-Time Employees
For full-time employees, we offer a comprehensive benefits package (subject to elections and eligibility) that includes Medical, Dental, Vision, Health Savings Accounts and/or Flex Spending Accounts, Employer Provided Life and AD&D Insurance, Voluntary Life Insurance and AD&D, Employer Provided Long-Term Disability Insurance, Voluntary Short-Term Disability Insurance, Personal Accident Plan, Employee Assistance Program, Non-Qualified Deferred Compensation Plan, and Tuition Reimbursement.
We offer 8 paid holidays per calendar year, paid sick leave, and paid vacation once eligibility requirements are met.
Part-Time Employees:
The company offers paid sick time to all employees once eligibility requirements are met.
We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
$107k-151k yearly est. Auto-Apply 60d+ ago
Customer Success Tester
Pipl.com 4.0
Customer success manager job in Post Falls, ID
Do nothing and get paid
Qualifications
Anyone off the street
Additional Information
All your information will be kept confidential according to EEO guidelines.
$73k-110k yearly est. 1d ago
Client Accounting Services Manager
Eide Bailly 4.4
Customer success manager job in Spokane, WA
Work Arrangement: In-office, Hybrid A Day in the Life A typical day as a Client Accounting Services Manager in Spokane, WA might include the following: * Manages client relationships by monitoring client needs and building value into professional service.
* Actively handle day-to-day accounting needs for clients, functioning as their accounting department.
* Oversee and review the work of outsourced accounting specialists and senior specialists.
* Serve as a key point of contact on day-to-day accounting matters for the client.
* Utilize technology to properly account for all accounting transactions for the client in real-time.
* Reconcile client bank accounts.
* Calculate month-end balancing and journal entries and provide an analysis of GL accounts.
* Work closely with or act as the outsourced CFO to provide advisory services to clients including budgeting, forecasting, and cash flow management.
* Responsible for communicating month-end results to clients.
* Prepare reports, returns, and other documents as required, including sales tax reports, year-end tax forms, monthly/quarterly/annual financial statements, and other reports required by clients.
* Provide the outsourced CFO with analysis of accounting information for high-level advisory services.
* Make recommendations on how to streamline the processes.
* Provide feedback in order to develop the outsourced accounting practice.
* Provide mentoring and technical training for staff in the outsourced accounting services area.
* Responsible for identifying opportunities to cross-sell Eide Bailly services to clients.
* Perform client billings for accounting services provided.
* Participate in all areas of business development.
* Ensure timely and accurate performance on assigned projects.
* Maintain compliance with project budgets, turnaround times, and deadlines.
Who You Are
* Bachelor's Degree in Accounting preferred; an equivalent combination of education and experience may be substituted.
* 5+ years of accounting or bookkeeping experience required.
* Valid CPA or CMA license or working towards obtaining one of these licenses preferred.
* Prior experience working with clients in the contractor/construction or non-profit industries is preferred, but not required.
* Advanced knowledge of general ledger accounting and principles.
* Ability to think innovatively to incorporate technology solutions and streamlined processes.
* Ability to communicate clearly in writing and verbally.
* Ability to work on multiple projects and meet deadlines by setting priorities with work projects.
* Ability to establish and maintain effect working relationships with co-workers and clients.
* Proficient with computers, Microsoft Office (Word and Excel), QuickBooks, and using various software packages.
Must be authorized to work in the United States now or in the future without visa sponsorship.
Culture at Eide Bailly
Integrity. Meaningful Relationships. People. Authenticity. Trust. That's how we work.
Eide Bailly is one of the top 25 CPA and business advisory firms in the nation. Our people are the foundation for our success. People join Eide Bailly for the opportunities and stay because of the culture. We're focused on building a collaborative workplace based on integrity, authenticity, and support for one another. You'll find opportunities for education and career growth, a team dedicated to your growth and success, and benefits that put you and your family's needs first. Hear what our employees have to say about working at Eide Bailly.
Compensation
$92,000-120,000 Annually. Our compensation philosophy emphasizes competitive and equitable pay. Eide Bailly complies with all local/state regulations regarding displaying ranges. Final compensation decisions are dependent upon factors such as geography, experience, education, skills, and internal equity.
Benefits
Beyond base compensation, Eide Bailly provides benefits such as: generous paid time off, comprehensive medical, dental, and vision insurance, 401(k) profit sharing, life and disability insurance, lifestyle spending account, certification incentives, education assistance, and a referral program.
Next Steps
We'll be in touch! If you look like the right fit for our position, one of our recruiters will be reaching out to schedule a phone interview with you to learn more about your career interests and goals. In the meantime, we encourage you to learn more about us on Facebook, Twitter, Instagram, LinkedIn or our About Us page.
For extra assistance in your job search journey, explore EB Career Resources-a complimentary external tool that offers career exploration, resume workshops, interview prep and other professional development options.
Eide Bailly LLP is proud to be an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local, state or federal laws.
#LI-LH1
#LI-HYBRID
$92k-120k yearly Auto-Apply 7d ago
Client Manager - Crop Insurance
Northwest Region
Customer success manager job in Spokane, WA
The Job
Marsh McLennan Agency's Business Insurance team is looking for a passionate and people-oriented customer service professional to develop, implement and deliver outstanding insurance and risk managementcustomer service to our Crop Insurance clients. As a Crop Insurance Client Manager, you are in charge of ensuring a smooth client experience by managing day-to-day customer service interactions and maintaining strong and long-lasting relationships with our Crop Insurance clients. We've created a promising career path with opportunities to move up the ladder and specialize in high-level client service and industry focuses as you move forward.
We will give you access to mentorship, training, resources, and development to ensure your success, but you will need to supply the drive and desire to be an MMA professional. Our ideal candidate is hungry, humble and smart- they don't stop short of excellence and are driven to do what's best for their clients, colleagues, and communities.
From admin to accounting and everything in between, we believe our team is all in sales together. We're dedicated to representing our brand with excellence and integrity in every interaction. We collaborate with intention and know every one of us plays a vital role in our shared success.
What You'll Be Doing
Work with customers and carriers to handle incoming service requests.
Manage commercial Crop Insurance accounts: including negotiating new and renewal policies with carriers, preparing presentation and proposal materials, responding to policy inquiries, and checking policies, endorsements and audits for accuracy.
Analysis: Collaborate with colleagues to provide customers with insurance coverage analysis and recommendations for improved or additional coverage.
Update customer information: keep accurate, up-to-date records on customers in our agency management system. You enjoy being organized and maintain accuracy at all levels.
Up sell & cross sell: work with your colleagues to find and follow-through on up-sell and cross-sell opportunities.
Customer service: ensure that you and your designated sales and service team provide effective and efficient customer service.
Plus (the fine print): you'll follow organization policies and procedures, sales and service standards and established workflows. You'll ensure quality control through proper file documentation and maintenance. You'll maintain confidentiality and be an all-around awesome member of our team.
Who We're Looking For
You have extensive knowledge of risks associated with Crop Insurance, including but not limited to, multi-peril, whole farm and pasture rangeland forage coverages. We prefer you have at least 3-5 years' experience working in Crop Insurance.
You're a client service advocate. You're passionate about delivering an exceptional level of customer service and support.
You're ready to throw all stereotypes of “insurance” out the window and love your job.
You're smart. You understand business and people.
You're good with people, even on the tough days. Good customer service is just part of who you are, and you love making people happy.
You're a team player. You maintain positive relationships with your colleagues-and you enjoy it.
You're that person everyone can depend on-to pay attention to details, to make deadlines, to be accurate and complete when interacting with clients, colleagues and carriers.
You love to learn. You're earnest about improving and pursuing professional development.
You can adapt-because our industry changes constantly and so do the needs of our clients. You're good at staying on your toes.
You're ready for a meaningful change. No more corporate vanilla structure for you. (Yes, an insurance company really just said that.)
You embrace our core values: accountability, balance, excellence, integrity, respect and humanity.
We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.
The Perks:
We take pride in providing our colleagues with a competitive compensation package; we will honor all local and state salary thresholds. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. The salary range for this position is $49,000-$91,300/year. Additionally, this position may be eligible for performance-based incentives, annual profit sharing and a benefits package that includes paid paternity/maternity leave, medical leave, 401K savings and other wellbeing programs. Decisions will be determined on a case-by-case basis.
Who
you
are is who
we
are.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com
#MMANW
$49k-91.3k yearly Auto-Apply 46d ago
Customer Accounts Manager
Aarons 4.2
Customer success manager job in Spokane, WA
The salary range for this role is $19.50 to $20.50 per hour.* This position is also eligible for incentive pay based on performance. Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.Skills for SuccessCustomer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
Second up to the General Manager
Build authentic customer relationships to support customers in their ownership goals and drive sales
Manage the collections process by counseling customers to gain timely lease/merchandise renewals
Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
Contact customers who have not renewed merchandise agreements
Maintain customers contact over the phone and through home visits
Update customers information and maintain accuracy
Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
Clean and certify merchandise in the cleaning station for all merchandise personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any other reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of college or two years of previous management experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
$19.5-20.5 hourly 9d ago
SBA Relationship Manager
Northwest Bank 4.8
Customer success manager job in Coeur dAlene, ID
Originate loans and offer products and services to business and professional clientele. Establishes, develops and retains customer relationships through referrals and business development. Responsible for development and maintenance of a loan portfolio and providing high quality, value-added client service.
Requirements
Essential Duties & Responsibilities
Perform assigned duties in accordance with the Bank's Mission, Vision and Core Values; and provide the Bank's customers with timely, responsive and exceptional service in accordance with the Bank's customer service standards
Take time to understand applicant's business/management
Provide timely and responsive customer service
Provide applicant bank products and services that enhance business success
Accept credit applications; interview loan applicants
Understand SBA Standard Operating Procedures (SOP's), including origination, servicing and liquidation
Review applications and credit histories
Review and analyze credit reports and financial information
Evaluate existing and projected company cash flow
Determine value of collateral; through review of appraisal, valuations, business financials, etc.
Respond to inquiries regarding business and consumer lending and other Bank products
Recommend approval or rejection of credit applications within bank and SBA Criteria
Maintain existing customer relationships; develop and expand new customer relationships
Prepare detailed, complete, loan presentations (Credit Memos) for new credit applications, modifications and renewal requests
Monitor loans through periodic reviews and documentation in conjunction with SBA Portfolio Manager and/or as requested
Perform credit checks and site inspections as requested
Review maturing loans, loan extensions and construction draws
Collect past due accounts and/or support SBA Operations Officer in the collection of accounts
Oversee loan documentation and processing including review and negotiation
Properly maintain credit files including file memos updating the status of the client relationship
Keep up to date on government guaranteed lending requirements
Maintain knowledge of and compliance with banking regulations
Be knowledgeable of and promote all bank products and services through the referral to bank partners
Understand all internal Bank policies
Perform other duties as assigned
Ability to utilize technology to communicate effectively
Required Qualifications
Bachelor's degree in Finance, business or other relevant area; or equivalent work experience.
5 years' experience in government guaranteed lending
Proven business development skills
Preferred Qualifications
Thorough knowledge of credit services and other banking services
Thorough knowledge of lending policies and procedures
Thorough knowledge of business cash flow
Proficient computer skills with collaboration and productivity tools including Windows-based operating systems and office suites (Microsoft Word, Outlook, Excel, PowerPoint); spreadsheet applications to organize data used for advanced data analysis; internet; email; and bank software.
Effective oral and written communication skills
$75k-103k yearly est. 60d+ ago
Customer Service Manager
Coeur D Alene, Id 83814 3.3
Customer success manager job in Coeur dAlene, ID
Job Description
Who we are looking for:
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
Seeking a self-motivated professional with prior scheduling and management or supervisory experience
An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
An experienced communicator and problem solver who is well-organized
What you will receive:
Great company culture
Competitive pay with daily pay options available
Tuition reimbursement and campus partnerships
Flexible work schedules close to home
Retention and referral bonuses
Benefits, Supplemental Plans, EAP, and 401K participation
Career growth and development opportunities
Responsibilities
What you will do:
Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.
Responsibilities include, but not limited to:
Oversee quality care and overall client satisfaction
Supervise and provide guidance to the Caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and record-keeping
Conduct periodic home visits and safety checks
Qualifications
What you will need:
Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Accountable, reliable, and ability to work independently with good judgement
Valid driver's license and auto insurance
Effective verbal and written communication
Excellent customer service skills
$24k-32k yearly est. 29d ago
Do you live in WA or West ID and have a valid CDL this job may be yours
H&H Recruiting
Customer success manager job in Coeur dAlene, ID
Job Description
HOME MOST DAYS - CDL A Truck Driver
Will Train New CDL Drivers!
Home Weekly (HOME MOST DAYS)
Live Unload, Preload, Drop and Hook
Pay Information:
$1,700+ Weekly Average
Position Requirements:
Must have Class A CDL License, 21 or older
Must live in WA or West ID
Will train
Call or text Austin at 843.291.0184 to get started ASAP.
Job Posted by ApplicantPro
$53k-91k yearly est. 18d ago
Automation Account Manager (Spokane West)
SMC 4.6
Customer success manager job in Spokane, WA
Job Description PURPOSE
The Account Manager is responsible for representing SMC in all business activities associated with current customer and distributor account support. This position also has the responsibility to create and develop new business relationships to increase market share and obtain growth.
ESSENTIAL DUTIES
Retains and profitably grows sales through proactive management of top strategic accounts and SMC distributors
Presents all of SMC's capabilities, services and products to current and prospective customers and SMC distributors
Serves as the primary contact for assigned customers and is responsible for customer satisfaction
Represents customer's needs and goals within the organization to ensure quality
Leads all aspects of the sales process, calling upon others to assist in solution development
Proactively managescustomer's satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction
Completes detailed SAP and forecasts as required
Maintains/creates very strong and deep-rooted relationships with key decision makers within designated strategic target accounts; recognized and respected by customer's top management team within top rated accounts
Effectively utilize SMC tools and resources to ensure organizational consistency and efficiency
Meet or exceed target sales goals as detailed by Branch and Sales Managers
Complete market reports as new and relevant information becomes available
Manage SMC assets appropriately and be able to successfully calculate ROI using the RINGI process
Have passed all Pneumatic theory and other technical training required by SMC
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional associations
Mentor, guide and teach SMC sales philosophy, strategies, and tactics to new SMC sales professionals
Document sales calls, projects, opportunities, contacts, success reports and activity in CRM
Successfully complete other duties as prescribed by the Branch Manager/Sales Manager
PHYSICAL DEMANDS/WORK ENVIRONMENT
Fast paced environment (includes both office and field work)
Travel with some extended stay away from home
Physically capable of lifting SMC products and displays up to 50 lbs.
Varying work hours
MINIMUM REQUIREMENTS
Bachelor's degree in Business, Marketing, related technical field, or equivalent experience.
Minimum five (5) years sales experience with SMC or equivalent industry sales experience.
Extensive knowledge of SMC product lines.
Comprehensive understanding of pneumatic components and their application.
Thorough understanding of SMC policies and procedures.
Detailed understanding of competitive product lines.
Excellent communication, problem-solving, and leadership skills.
Proficient in the use of computers and ability to learn new programs and tools as required
Clean driving record.
$69k-107k yearly est. 9d ago
Commercial Sales Manager
Description Autozone
Customer success manager job in Rathdrum, ID
The Commercial Sales Team at AutoZone plays a pivotal role in driving growth across our professional customer base. Focused on delivering quality parts, reliable service, and dedicated support, this team connects AutoZone with mechanics, garages, fleet operators, and automotive professionals nationwide.
As the Commercial Sales Manager at AutoZone, you'll be the driving force behind our business to business (B2B) growth strategy, championing customer relationships and leading a high-performing team. This role blends your passion for automotive parts with your sales expertise, empowering you to build lasting partnerships with commercial accounts and deliver exceptional service that truly WOWs. Success in this role means leveraging clear communication, collaborative leadership, and a sharp eye for performance metrics to fuel consistent, profitable growth. What We Are Looking For:
Basic automotive parts knowledge.
Leadership skills with strong communication, decision-making, and selling abilities.
Physical capability to lift, load, and deliver merchandise.
Flexibility to work evenings, weekends, and holidays as required.
You'll Go The Extra Mile If You Have:
Exceptional Communication: Strong people skills and effective communication in both Spanish and English.
Achieve Sales Goals & Metrics - Drive commercial sales growth, maintain strong account relationships, and hit key performance targets through face-to-face and phone communication.
Customer Relationships & Communication - Serve as the primary contact for our commercial customers, ensuring proactive engagement and clear communication.
Leadership & Team Development - Train and develop drivers, commercial specialists, and team members while fostering a collaborative, results-driven culture.
Structure & Process Orientation - Plan efficient delivery routes, manage drivers, ensure timely product distribution, and uphold accurate documentation.
Expert Automotive Knowledge - Act as a consultative partner, providing research-based recommendations and expert advice to meet customer needs.
Account Management - Oversee billing, records, returns, and reconciliation of commercial accounts while ensuring accuracy.
Safety & Compliance - Maintain a safe work environment, enforce PPE usage, and follow fleet safety protocols.
Vehicle Maintenance - Ensure delivery vehicles are properly maintained and report any issues promptly.
$64k-109k yearly est. Auto-Apply 21d ago
Call Center Manager
Bath Concepts Independent Dealers
Customer success manager job in Spokane, WA
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
$40k-53k yearly est. Auto-Apply 60d+ ago
Lease Account Manager - Transportation
RWC Group 4.0
Customer success manager job in Spokane, WA
Are you a driven sales professional who thrives on building customer relationships and driving business growth? We offer a competitive base salary and unlimited commission. Join our team as a Lease Account Manager, where you'll sell lease and maintenance contracts, renew agreements, and help customers succeed. This role is perfect for someone who enjoys customer interaction, teamwork, and making a measurable impact.
What You'll Do
Grow the business: Acquire new customers, renew contracts, and meet annual sales and margin goals.
Plan and execute: Develop and implement sales strategies aligned with company objectives.
Promote Idealease services: Use targeted marketing to increase brand awareness and revenue.
Build relationships: Maintain strong communication and responsiveness with customers.
Collaborate: Work across departments to ensure seamless service and quick issue resolution.
Manage Your Pipeline: Keep accurate records of leads, prospects, and customer activity in our CRM.
Report performance: Provide regular updates on sales activity and forecasts.
Support financial processes: Follow credit policies and assist with collections when needed.
Forecast deliveries: Track new unit deliveries to support planning and operations.
What We're Looking For
High School diploma or higher; advanced education or certifications in business, sales, or automotive/truck maintenance preferred.
3-7 years of experience in sales, account management, dealership operations, or fleet management.
Self motivated sales professional with a proven track record.
Practical knowledge of regulatory compliance, safety standards, and customer service best practices.
What We Offer
Base salary along with uncapped commission with no ceiling on earnings potential.
Generous benefits plan including: medical, dental, vision, 401k with company match, PTO & sick time, etc
Opportunity for advancement across our network of dealerships
This is not necessarily a list of all the duties, responsibilities and requirements associated with this position. While the accountability noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties as circumstances dictate. We are an Equal Opportunity Employer.
$100k-140k yearly est. Auto-Apply 22d ago
Sales Manager
Commonwealth 4.7
Customer success manager job in Spokane Valley, WA
We are an established Oregon/Washington Real Estate Management & Brokerage Company that manages over 150 investment properties throughout Oregon and Washington. As a team, we accomplish objectives through integrity, leadership, communication, trust, loyalty, quality, and commitment. We are currently seeking a Sales Manager who will be committed to this same level of operational excellence. Our company offers exceptional benefits and a supportive work environment in Eastern Washington.
Pay is Salary plus regular bonuses based on Sales
Comprehensive Benefits package that includes:
Medical/dental/vision/life insurance
Flexible spending accounts - Cafeteria 125 Plan
Long Term Disability
Voluntary Accident/Critical Illness plans & the option to purchase of additional life insurance if so desired
Accrued personal days - 20 days per year
401k with a company match
Minimum Job Requirements:
Two (2) years administrative, secretarial or clerical experience
Have a WA Real Estate Broker License, or willing to obtain within 3 months of hire
Advanced knowledge of Microsoft Office (Word, Excel, Publisher, Outlook)
Regular and on-time attendance
Excellent verbal and written communication skills
Excellent organizational skills
Professional demeanor and appearance
Internet literate
Ability to learn processes and procedures quickly
Capable of working in a fluid environment with a can-do attitude
To initiate and coordinate the development of ancillary services to Commonwealth Real Estate Services customers, which includes community residents and community owners. CHS will operate in the same geographical market regions as CRES. The programs developed will also be marketable to non-CRES customers throughout the market regions. This person will be directly responsible for financial performance of CHS and will supervise all CHS activities and/or employees. Position is directly responsible for overall management of CHS Washington.
Services to be offered include, but are not limited to:
Home resales for residents
Home resales for community owners
Home resales for CHS owned homes
Home placement for community owners
New home ordering for customers
Insurance products
Future services to help develop:
Landscaping services
Mortgage services
Home contracting services
Employee is to perform other responsibilities as directed by supervisor.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
A high school diploma; or one to two years related experience and/or training; or equivalent combination of education and experience.
WA Real Estate Broker License
WAManaging Broker license preferred
$54k-81k yearly est. Auto-Apply 21d ago
Sales Manager
Secured Investment Corp
Customer success manager job in Coeur dAlene, ID
Job DescriptionDescription:
Company: Lee Arnold System
EDUCATE - LOAN - INVEST
We get more of what we want by helping others get more of what they want
THE OPPORTUNITY:
At Lee Arnold System, located in beautiful downtown Coeur d'Alene, we live by our core values of Knowledge, Community, Accountability, Joy, Resilience, and Excellence. The Lee Arnold System, a leading provider of real estate investment education products, equips individuals with tools, training, and strategies to build wealth through real estate. From beginner to advanced investor, our education platform offers step-by-step programs in fix-and-flips, rentals, private money lending, and more.
We're looking for a Sales Manager who leads from the front by energizing, training, and developing a team that turns curiosity into confidence and goals into results. You'll shape the strategy, coach performance, and drive revenue growth through world-class education programs that change lives - part of our Circle of Wealth system that's trained thousands of real-world investors nationwide. This is your chance to build a top-performing team and see your impact measured in both numbers and lives changed.
WHAT YOU'LL DO:
Lead, inspire, and develop a team of inside sales professionals to consistently exceed weekly and monthly revenue goals.
Design and implement sales strategies that increase conversion rates and shorten sales cycles across product lines.
Conduct high-impact coaching sessions to lift close rates by 10-20% through focused feedback and accountability.
Identify learning and skill gaps, creating engaging training to close them fast.
Deliver and facilitate new-hire onboarding to ramp reps to full quota attainment within 60-90 days.
Partner with leadership to set and track sales KPIs and drive continuous improvement.
Report weekly on performance metrics, pipeline health, and team outcomes.
Champion a culture of excellence, ownership, and customer-first service on the sales floor.
WHAT YOU'LL NEED:
5+ years of experience managing a high-performing sales team.
Proven record of exceeding company sales targets and developing top talent.
Strong leadership, coaching, and communication skills with a results-first mindset.
Ability to analyze performance data and translate insights into actionable strategies.
Experience designing and implementing sales training programs.
Highly organized, adaptable, and energized by a fast-paced environment.
Commitment to fostering a positive, high-energy, and purpose-driven culture.
IT'S GREAT IF YOU HAVE:
Experience in real estate, financial education, or private lending.
Background in coaching, mentoring, or professional development.
Knowledge of CRM systems and modern sales enablement tools.
Exposure to both B2C sales environments.
Comfortable presenting in front of groups or leading virtual training sessions.
WHY YOU'LL LOVE IT HERE:
Competitive Salary + Performance Incentives: Get recognized for your impact.
Full Benefits Package: Medical, dental, vision, EAP, and confidential support from Marketplace Chaplains-available 24/7 for life's tough moments.
PTO + 9 Paid Holidays: Because rest isn't a luxury, it's a necessity.
401(k) + Profit-Sharing Opportunities: Build a future you're proud of.
Free Shoes: After 90 days and a one-page book report on a book selection by Lee Arnold, you'll earn a new pair of kicks (up to $250!).
Get Paid to Read: Join our Book Club and earn up to $1,560/year just for reading and sharing your thoughts.
Unlimited Learning: Access over $300,000 in industry-leading training and education. No gatekeeping here.
Career Growth: Big opportunities, real advancement.
Referral Bonus: Bring your friends. Get rewarded.
Culture That Celebrates You: From company potlucks and monthly wins to our legendary Christmas party, birthday surprises, walk-a-thons, and sports tournaments-we work hard and have fun doing it!
A Culture of Excellence, Ownership, and Purpose: You'll never just be a number here.
At Cogo Nation, we value drive, integrity, and a willingness to grow. If you're passionate about what we do but don't meet every qualification, we still encourage you to apply-your potential matters more than perfection.
ABOUT COGO NATION:
Cogo Nation is more than a brand. It's a movement of entrepreneurs, real estate investors, brokers, and rehabbers committed to building lasting wealth together. Founded by Lee Arnold, Cogo Nation was born out of a bold idea: that financial freedom should be learned, shared, and scaled. What began as a single training system, the Circle of Wealth, has grown into a national community anchored by real results, strong values, and powerful partnerships.
Today, Cogo Nation brings together a thriving network of corporate team members, regional coaches, private lenders, and clients. Our collective mission? To unlock prosperity for every person in the ecosystem, whether they're just starting out or scaling to new levels.
Cogo Nation includes the Lee Arnold System of Real Estate Investing, which provides education and mentoring for real-world investors; Cogo Capital, a nationwide private money lender offering fast and flexible funding; Secured Investment Corp, which delivers trust deed and private equity investment opportunities; Lake City Servicing, specializing in the management and servicing of real estate-backed assets; and He's The Solution Ministries, a faith-based organization dedicated to personal growth and leadership development
. At Cogo Nation, we believe wealth is a journey best traveled together…and we're just getting started!
Requirements:
$36k-63k yearly est. 15d ago
Pharmaceutical Account Manager
Company Is Confidential
Customer success manager job in Post Falls, ID
At ADP, we're proud to partner with some of the most innovative biopharmaceutical companies in the world-and right now, we're hiring directly on behalf of one of our clients for a full-time Territory Account Manager role. This is a direct hire opportunity with a forward-thinking organization that's redefining patient care through cutting-edge science and compassionate service. If you're passionate about making a real impact and want to be part of a team that values bold ideas and meaningful work, this could be the career move you've been waiting for.
Ready to take your career to the next level while doing work that truly matters?
What You'll Do
We're seeking a driven Account Manager to champion an innovative infusion therapy in neurology. If you thrive in specialty healthcare sales, excel at building relationships, and love turning clinical insights into powerful customer value, this role is for you.
Grow territory performance through strategic planning and targeted customer engagement
Meet and exceed sales goals while championing customer satisfaction.
Deliver clear, compelling clinical messaging to multidisciplinary decision-makers
Build strong partnerships with clinics, infusion centers, specialty pharmacies, and health systems
Navigate complex access and reimbursement landscapes across payer channels
Stay ahead of market trends to identify new opportunities
What You Bring
A bachelor's degree (BA/BS) from an accredited institution
4+ years of experience in pharmaceutical, biologic, medical device, or specialty healthcare sales
Proven sales success and strong communication skills
Proven success in meeting or exceeding sales targets
Ability to quickly learn complex clinical information
Experience in infusion, rare disease, specialty pharmacy, or neurology preferred
Must possess a valid driver's license and be willing to travel throughout the assigned territory
What Will Set You Apart
Background in promoting specialty, rare disease or CNS products
Strong analytical skills to leverage sales data for strategy
A collaborative spirit and adaptability in fast-paced environments
Exceptional communication, presentation, and negotiation skills
A self-starter mindset with strong organizational skills
Salary range: $155,000 - $168,000, plus eligibility for a sales incentive target of $41,500 and participation in the company's long-term incentive plan.
Actual compensation may vary based on location, experience, and qualifications.
Benefits include
Paid time off (PTO)
Health coverage (Medical, Dental, Vision)
401(k) with company match
Company car.
We are an equal opportunity employer workplace.
We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation.
This posting is confidential; company details will be shared during later stages of the recruitment process.
$45k-80k yearly est. 4d ago
Customer Support Service Manager
Diamond Paymaster LLC
Customer success manager job in Spokane, WA
FLSA Status: Exempt
Overall responsibilities/accountability for all aspects of training and support of CSR representatives including Administrators. Maintaining high level of customer service and meeting all financial deadlines.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provides a courteous and professional relationship with all customers, cities, subordinates, co-workers and managers “Treat others as you would want to be treated”
Meets and exceeds customer service experience and financial deadlines.
Properly train Leads and CSR's in customer service, operational procedures, time-card completion and professionalism.
Conduct audits through audio advisory and reporting. Take necessary action as needed.
Ensure cleanliness, desk organization and safety throughout facility. Regular monitoring and promptly taking action as needed.
Create, implement, and maintain strategies for maximization of parking owed while providing excellent customer service.
Processing is timely and accurate within established guidelines.
Ensure Leads are maintaining expectations.
Onboarding and training of new CSR's. Scheduling of CSR staff.
Performs data entry.
Assures CSR tasks are completed and accurate.
Performs general clerical and administrative office duties, such as maintaining and organizing files.
Assists in special projects as assigned.
IT contact and resolution
Training Materials maintained and updated.
Oversee data posting and review NetSuite.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS: Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds. WORK
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Other: Able to transfer/relocate to another facility/location without notice at any time.
Note: All employees are subject to internal audits to ensure compliance of all policies and procedures related to recording, handling and depositing of money received and of other duties assigned. In the event an employee fails an internal audit, the consequence may be disciplinary action, up to and including termination of employment.
Salary: We maintain broad salary ranges for our roles in order to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting.
Benefits:
Full-Time Employees
For full-time employees, we offer a comprehensive benefits package (subject to elections and eligibility) that includes Medical, Dental, Vision, Health Savings Accounts and/or Flex Spending Accounts, Employer Provided Life and AD&D Insurance, Voluntary Life Insurance and AD&D, Employer Provided Long-Term Disability Insurance, Voluntary Short-Term Disability Insurance, Personal Accident Plan, Employee Assistance Program, Non-Qualified Deferred Compensation Plan, and Tuition Reimbursement.
We offer 8 paid holidays per calendar year, paid sick leave, and paid vacation once eligibility requirements are met.
Part-Time Employees:
The company offers paid sick time to all employees once eligibility requirements are met.
We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
$107k-151k yearly est. Auto-Apply 60d+ ago
Customer Success Tester
Pipl.com 4.0
Customer success manager job in Post Falls, ID
Do nothing and get paid
Qualifications
Anyone off the street
Additional Information
All your information will be kept confidential according to EEO guidelines.
$73k-110k yearly est. 60d+ ago
Customer Accounts Manager
Aaron's, Inc. 4.2
Customer success manager job in Spokane, WA
Job Schedule Corporate Retail Store Job ID 73202 Date posted 12/30/2025 Customer Accounts Manager The salary range for this role is $19.50 to $20.50 per hour.* This position is also eligible for incentive pay based on performance. Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.
Skills for SuccessCustomer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
* Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
* Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
* Second up to the General Manager
* Build authentic customer relationships to support customers in their ownership goals and drive sales
* Manage the collections process by counseling customers to gain timely lease/merchandise renewals
* Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
* Contact customers who have not renewed merchandise agreements
* Maintain customers contact over the phone and through home visits
* Update customers information and maintain accuracy
* Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
* Clean and certify merchandise in the cleaning station for all merchandise personally returned
* Complete and maintain weekly vehicle maintenance sheet and route sheets daily
* Load, secure and protect product in company vehicle
* Safely operate company vehicle
* Assist the Sales Team as needed
* Any other reasonable duties requested by management
Requirements
* United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
* Must meet DOT requirements to obtain certification in required states (United States)
* Ability to work schedule of hours varying from 8 am to 9 pm
* Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
* Two years of college or two years of previous management experience preferred
* High School diploma or equivalent preferred
* Excellent interpersonal and communication skills
* High energy with the ability to effectively perform all functions of the store and multitasking effectively
* Proper telephone etiquette
* Uphold the Aaron's Brand and protect company assets
* Maintain a professional appearance
* Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:
* Paid time off, including vacation days, sick days, and holidays
* Medical, dental and vision insurance
* 401(k) plan with contribution matching
* Note that the pay range provided above is the lowest to highest ratewe in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Benefits vary based on FT and PT employment status.
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How much does a customer success manager earn in Spokane Valley, WA?
The average customer success manager in Spokane Valley, WA earns between $64,000 and $152,000 annually. This compares to the national average customer success manager range of $61,000 to $142,000.
Average customer success manager salary in Spokane Valley, WA