Multi-Specialty Account Manager - Spokane, WA
Customer success manager job in Spokane, WA
Territory: Spokane, WA - Multi-Specialty
Target city for territory is Spokane - will consider candidates who live within 40 miles of territory boundaries with access to a major airport. Territory boundaries include: Sandpoint ID, Great Falls MT, Lewiston ID and Union Gap WA
SUMMARY:
Are you a results-driven biopharmaceutical sales professional looking to be part of an organization that values being curious, adaptable, and accountable? Lundbeck is a global biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases. Lundbeck employees are inspired and driven by our purpose to advance brain health and transform lives. Join us on our journey of growth!
We are seeking a dynamic and results-driven sales professional with a proven track record of success who is looking to grow with LundbeckOur ideal candidate will have the ability to be a specialty product expert with an understanding of requisite market complexities in order to be successful promoting our products to stakeholders in the primary care and neurology settings. As an Account Manager, you lead the promotion of our psychiatry portfolio, executing sales and marketing strategies with comprehensive clinical knowledge to drive sales performance. Our Account Managers are adept at executing against the toughest commercialization challenges in today's rapidly changing environment and must demonstrate strong capability in the following areas:
ESSENTIAL FUNCTIONS:
Business Planning & Account Leadership - Ability to use digital tools and apply data-based insights to create opportunities, develop strategy & tactics, allocate resources to enhance sales execution, monitor progress and adjust direction to maximize sales performance.
Selling - Deliver messages in a clear and compelling way to customers, effectively probe customer needs to handle objections, and close every call with a commitment to action to drive changes in behavior.
Customer Development - Build and maintain productive internal and external relationships based on customer needs and organizational goals, incorporating “total office” account management where applicable.
Local Market & Therapeutic Area Expertise - Gather and validate key trends and dynamics in the market, map account linkages, and apply comprehensive therapeutic knowledge to uncover and prioritize unique opportunities.
Reimbursement - Consistently demonstrate the ability to stay informed on reimbursement dynamics, anticipate and effectively address payer access issues (IDNs, Medicare, Medicaid, Commercial) using Lundbeck resources.
Pharmaceutical Environment/Compliance - Apply knowledge of pharmaceutical and regulatory environment, including accountability and adherence to Lundbeck policies and procedures and FDA regulations regarding the promotion of pharmaceutical and medical products.
REQUIRED EDUCATION, EXPERIENCE and SKILLS:
Bachelor of Arts or Bachelor of Sciences degree from an accredited college or university
2-5 years pharmaceutical, biopharmaceutical, biologics, medical device sales or related healthcare sales experience
Must demonstrate the intellectual capacity to score highly on disease and product training exams, including being certified on product knowledge annually
Self-starter, with a strong work ethic, tenacity, and outstanding communication skills
Adaptability: Ability to embrace change and work collaboratively in a fast-paced team environment
Problem-Solving: Proven analytical skills to identify solutions and overcome obstacles
Data Analysis: Strong computer and technical skills used in analyzing data to develop both short- and long-term goals aligned with business objectives
Must live within 40 miles of territory boundaries
Driving is an essential duty of this job; must have a valid driver's license with a safe driving record that meets company requirements
Meeting and complying with reasonable industry-standard credentialing requirements of healthcare providers / customer facilities is required for continued employment with Lundbeck
Ability to lift, bend, push, pull and move items including, but not limited to equipment, pharmaceutical samples, and any other work-related materials up to 25 lbs. with or without reasonable accommodation
PREFERRED EDUCATION, EXPERIENCE AND SKILLS:
Recent documented successful experience selling to general practitioners (GPs) and primary care centers
Prior experience promoting and detailing products specific to CNS/neuroscience
Previous experience working with alliance partners (i.e., co-promotions)
TRAVEL:
Willingness/Ability to travel up to 30% - 40% domestically to (a) regularly meet/interact with customer base and internal personnel within assigned territory; and (b) typically attend 4-8 internal/external conferences and meetings spanning locations within the United States. Travel must be able to be completed in a timely manner.
The range displayed is a national range, and if selected for this role, may vary based on various factors such as the candidate's geographical location, qualifications, skills, competencies, and proficiency for the role. Salary Pay Range $108,000 to $125,000 and eligibility for a sales incentive target of $39,000. Benefits for this position include flexible paid time off (PTO), health benefits to include Medical, Dental and Vision, company match 401k and company car. Additional benefits information can be found on our career site. Applications accepted on an ongoing basis.
Why Lundbeck
Lundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on the U.S. career site.
Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the U.S. career site.
Lundbeck is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in E-Verify.
Customer Support Service Manager
Customer success manager job in Spokane, WA
Job Description
FLSA Status: Exempt
Overall responsibilities/accountability for all aspects of training and support of CSR representatives including Administrators. Maintaining high level of customer service and meeting all financial deadlines.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provides a courteous and professional relationship with all customers, cities, subordinates, co-workers and managers “Treat others as you would want to be treated”
Meets and exceeds customer service experience and financial deadlines.
Properly train Leads and CSR's in customer service, operational procedures, time-card completion and professionalism.
Conduct audits through audio advisory and reporting. Take necessary action as needed.
Ensure cleanliness, desk organization and safety throughout facility. Regular monitoring and promptly taking action as needed.
Create, implement, and maintain strategies for maximization of parking owed while providing excellent customer service.
Processing is timely and accurate within established guidelines.
Ensure Leads are maintaining expectations.
Onboarding and training of new CSR's. Scheduling of CSR staff.
Performs data entry.
Assures CSR tasks are completed and accurate.
Performs general clerical and administrative office duties, such as maintaining and organizing files.
Assists in special projects as assigned.
IT contact and resolution
Training Materials maintained and updated.
Oversee data posting and review NetSuite.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS: Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds. WORK
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Other: Able to transfer/relocate to another facility/location without notice at any time.
Note: All employees are subject to internal audits to ensure compliance of all policies and procedures related to recording, handling and depositing of money received and of other duties assigned. In the event an employee fails an internal audit, the consequence may be disciplinary action, up to and including termination of employment.
Salary: We maintain broad salary ranges for our roles in order to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting.
Benefits:
Full-Time Employees
For full-time employees, we offer a comprehensive benefits package (subject to elections and eligibility) that includes Medical, Dental, Vision, Health Savings Accounts and/or Flex Spending Accounts, Employer Provided Life and AD&D Insurance, Voluntary Life Insurance and AD&D, Employer Provided Long-Term Disability Insurance, Voluntary Short-Term Disability Insurance, Personal Accident Plan, Employee Assistance Program, Non-Qualified Deferred Compensation Plan, and Tuition Reimbursement.
We offer 8 paid holidays per calendar year, paid sick leave, and paid vacation once eligibility requirements are met.
Part-Time Employees:
The company offers paid sick time to all employees once eligibility requirements are met.
We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Customer Support Service Manager
Customer success manager job in Spokane, WA
FLSA Status: Exempt
Overall responsibilities/accountability for all aspects of training and support of CSR representatives including Administrators. Maintaining high level of customer service and meeting all financial deadlines.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provides a courteous and professional relationship with all customers, cities, subordinates, co-workers and managers “Treat others as you would want to be treated”
Meets and exceeds customer service experience and financial deadlines.
Properly train Leads and CSR's in customer service, operational procedures, time-card completion and professionalism.
Conduct audits through audio advisory and reporting. Take necessary action as needed.
Ensure cleanliness, desk organization and safety throughout facility. Regular monitoring and promptly taking action as needed.
Create, implement, and maintain strategies for maximization of parking owed while providing excellent customer service.
Processing is timely and accurate within established guidelines.
Ensure Leads are maintaining expectations.
Onboarding and training of new CSR's. Scheduling of CSR staff.
Performs data entry.
Assures CSR tasks are completed and accurate.
Performs general clerical and administrative office duties, such as maintaining and organizing files.
Assists in special projects as assigned.
IT contact and resolution
Training Materials maintained and updated.
Oversee data posting and review NetSuite.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS: Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
P hysical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds. WORK
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Other: Able to transfer/relocate to another facility/location without notice at any time.
Note: All employees are subject to internal audits to ensure compliance of all policies and procedures related to recording, handling and depositing of money received and of other duties assigned. In the event an employee fails an internal audit, the consequence may be disciplinary action, up to and including termination of employment.
Salary: We maintain broad salary ranges for our roles in order to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting.
Benefits:
Full-Time Employees
For full-time employees, we offer a comprehensive benefits package (subject to elections and eligibility) that includes Medical, Dental, Vision, Health Savings Accounts and/or Flex Spending Accounts, Employer Provided Life and AD&D Insurance, Voluntary Life Insurance and AD&D, Employer Provided Long-Term Disability Insurance, Voluntary Short-Term Disability Insurance, Personal Accident Plan, Employee Assistance Program, Non-Qualified Deferred Compensation Plan, and Tuition Reimbursement.
We offer 8 paid holidays per calendar year, paid sick leave, and paid vacation once eligibility requirements are met.
Part-Time Employees:
The company offers paid sick time to all employees once eligibility requirements are met.
We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Auto-ApplyCustomer Success Tester
Customer success manager job in Post Falls, ID
Do nothing and get paid
Qualifications
Anyone off the street
Additional Information
All your information will be kept confidential according to EEO guidelines.
Client Manager - Crop Insurance
Customer success manager job in Spokane, WA
The Job
Marsh McLennan Agency's Business Insurance team is looking for a passionate and people-oriented customer service professional to develop, implement and deliver outstanding insurance and risk management customer service to our Crop Insurance clients. As a Crop Insurance Client Manager, you are in charge of ensuring a smooth client experience by managing day-to-day customer service interactions and maintaining strong and long-lasting relationships with our Crop Insurance clients. We've created a promising career path with opportunities to move up the ladder and specialize in high-level client service and industry focuses as you move forward.
We will give you access to mentorship, training, resources, and development to ensure your success, but you will need to supply the drive and desire to be an MMA professional. Our ideal candidate is hungry, humble and smart- they don't stop short of excellence and are driven to do what's best for their clients, colleagues, and communities.
From admin to accounting and everything in between, we believe our team is all in sales together. We're dedicated to representing our brand with excellence and integrity in every interaction. We collaborate with intention and know every one of us plays a vital role in our shared success.
What You'll Be Doing
Work with customers and carriers to handle incoming service requests.
Manage commercial Crop Insurance accounts: including negotiating new and renewal policies with carriers, preparing presentation and proposal materials, responding to policy inquiries, and checking policies, endorsements and audits for accuracy.
Analysis: Collaborate with colleagues to provide customers with insurance coverage analysis and recommendations for improved or additional coverage.
Update customer information: keep accurate, up-to-date records on customers in our agency management system. You enjoy being organized and maintain accuracy at all levels.
Up sell & cross sell: work with your colleagues to find and follow-through on up-sell and cross-sell opportunities.
Customer service: ensure that you and your designated sales and service team provide effective and efficient customer service.
Plus (the fine print): you'll follow organization policies and procedures, sales and service standards and established workflows. You'll ensure quality control through proper file documentation and maintenance. You'll maintain confidentiality and be an all-around awesome member of our team.
Who We're Looking For
You have extensive knowledge of risks associated with Crop Insurance, including but not limited to, multi-peril, whole farm and pasture rangeland forage coverages. We prefer you have at least 3-5 years' experience working in Crop Insurance.
You're a client service advocate. You're passionate about delivering an exceptional level of customer service and support.
You're ready to throw all stereotypes of “insurance” out the window and love your job.
You're smart. You understand business and people.
You're good with people, even on the tough days. Good customer service is just part of who you are, and you love making people happy.
You're a team player. You maintain positive relationships with your colleagues-and you enjoy it.
You're that person everyone can depend on-to pay attention to details, to make deadlines, to be accurate and complete when interacting with clients, colleagues and carriers.
You love to learn. You're earnest about improving and pursuing professional development.
You can adapt-because our industry changes constantly and so do the needs of our clients. You're good at staying on your toes.
You're ready for a meaningful change. No more corporate vanilla structure for you. (Yes, an insurance company really just said that.)
You embrace our core values: accountability, balance, excellence, integrity, respect and humanity.
We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.
The Perks:
We take pride in providing our colleagues with a competitive compensation package; we will honor all local and state salary thresholds. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. The salary range for this position is $49,000-$91,300/year. Additionally, this position may be eligible for performance-based incentives, annual profit sharing and a benefits package that includes paid paternity/maternity leave, medical leave, 401K savings and other wellbeing programs. Decisions will be determined on a case-by-case basis.
Who
you
are is who
we
are.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com
#MMANW
Auto-ApplyCustomer Manager
Customer success manager job in Spokane, WA
**General Information** **Company:** ACO-US **Ref #:** 65848 **Pay Rate:** $ 16.66 wage rate** **Range Minimum:** $ 16.66 **Range Maximum:** $ 16.66 **Function:** Merchandising
**Employment Duration:** Full-time
**Benefits:**
+ Medical, dental and vision insurance
+ Company-paid life insurance, short-term and long-term disability
+ 401k program
+ Generous Paid Time Off (PTO) program
**Description and Requirements**
The Customer Manager is responsible for managing the assigned principals' business within designated customer accounts. This role focuses on increasing sales, market share, and profitability for the brands represented while ensuring operational efficiency. The ideal candidate combines strong sales skills, analytical abilities, and effective relationship management to deliver long-term results for both clients and the organization.
**What's in it for you?**
+ Opportunity to manage and grow key customer accounts
+ Exposure to strategic sales planning and merchandising execution
+ Collaborative work environment with professional development opportunities
+ Competitive compensation with potential for performance-based incentives
**What will you do?**
+ Deliver principals' objectives, including sales volume, merchandising, assortment, pricing, and shelving goals at assigned customers.
+ Develop and execute a Customer Business Plan to drive brand priorities and long-term business growth.
+ Engage all decision-makers at customer accounts to sell business plans, programs, and initiatives that improve in-store results.
+ Achieve results efficiently while maximizing revenue, managing manufacturer expenditures, and leveraging trade marketing funds.
+ Ensure superior in-store presence by calling on store and headquarters personnel, monitoring displays, and addressing gaps.
+ Collaborate with Retail Sales Managers on major retail initiatives, including new product launches, contests, and selling drives.
+ Utilize customer, market, and principal knowledge along with marketing, technology, and administrative resources to achieve objectives.
+ Provide timely updates to Retail Sales Managers, supervisors, and shared resources on selling priorities and performance.
+ Share relevant customer and principal insights with team members to enhance organizational knowledge and capacity.
+ Leverage computer systems and technology to execute the Customer Business Plan effectively.
+ Provide feedback to leadership on process improvements and business growth opportunities.
+ Perform other duties as assigned.
**Experience and Qualifications** :
+ High school diploma/GED required.
+ Minimum six months of relevant retail, CPG, marketing, space management, or reset experience; sales administration or finance experience preferred.
+ Expertise in Microsoft Office applications, including PowerPoint, Excel, Word, and Outlook, as well as web-based applications.
+ Excellent presentation and communication skills.Ability to manage multiple projects simultaneously.
+ Valid driver's license required; must be eligible to drive on behalf of the company (DUI/DWI convictions in the past 36 months disqualify).
**Work Environment and Physical Requirements** :
+ Must be able to push, pull, walk, and travel as required.
+ Must be able to listen and communicate effectively in person and over the phone.
+ Must be able ot lift and carry up to 50 pounds.
+ Good vision and color perception are required.
_By submitting your application, you agree with and accept the Acosta Group Privacy Statement and Terms of Conditions._
US: *************************************
Canada: *************************************
The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please usethe link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)
Equal Opportunity Employer (Disabled, Veteran) | Under applicable requirements, such as the San Francisco FCO and the Los Angeles FCHIO, we consider for employment qualified applicants with arrest and conviction records or criminal histories | E-Verify Employer
\*Acosta Group, in good faith, believes that any posted range of compensation is the accurate range for this role at the time of this posting. Acosta Group may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.
Engagement Manager
Customer success manager job in Spokane, WA
As an organization, TEKsystems Global Services provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support. We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what's next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us. At TEKsystems Global Services, we live in the tech world. We're out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high energy partnership is how we approach everything - our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture. We're doers, looking for doers who do the right thing. Roll-up your sleeves thought leaders focused on creating possible. Team champions who declare success only when everyone achieves their ambitions. Sound like the career experience you've been searching for? Let's partner. Together, we can accomplish amazing things. Here's what the opportunity supported through our TEKsystems Global Services (TGS) Talent Acquisition Team requires: The Engagement Manager (EM) is a delivery leadership position within the TEKsystems Global Service's (TGS) organization, responsible for managing one or more engagements or engagement teams at a time. The EM is responsible for managing customer expectations through regular check-ins and timely updates on engagement progress. The EM ensures service delivery and that the outcomes align with client success criteria. The role quantifies the business benefits of engagement outcomes throughout the engagement lifecycle. This position requires strong project management skills, proficiency in relevant technical practices, and a proven track record of successful client engagements. The role is measured by customer satisfaction, customer retention/expansion, financial targets achieved, and billable utilization for all engagements in their portfolio. This role may require travel several times per year. Essential Job Duties and Responsibilities: - Engagement Management: Overseeing engagements to ensure objectives are met, delivered on time, and within budget. Additionally, ensuring internal compliance requirements are met. - Financial Management: Managing the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability. - Resource Allocation and Optimization: Ensuring efficient utilization of resources across engagements, optimizing team performance and engagement outcomes. - Risk Management and Mitigation: Identifying potential risks early and implementing strategies to mitigate them, ensuring engagement stability. - Client Relationship Management: Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly. - Stakeholder Communication: Providing regular updates to internal/external stakeholders on engagement progress, challenges, and outcomes. - Performance Reporting: Preparing detailed performance reports and presenting them to senior management and clients. - Team Leadership and Development: Leading engagement teams, mentoring junior resources, and fostering a collaborative team environment. - Client Satisfaction and Retention: Focusing on client satisfaction and retention by delivering high-quality services and addressing any issues promptly. - Business Development: Identifying opportunities and collaborating with sales/practice partners for upselling and cross-selling to existing clients, contributing to organic business growth. Behavioral Competencies and Responsibilities: - Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information, to effectively solve problems. - Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. - Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Actively listens to understand customer needs and articulates solution options clearly. - Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. Takes a consultative approach to propose solutions that benefit the customer and solves their business needs being a trusted partner and advisor. - Drives Results: Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Hosts regular meetings with the team and encourages input from others. - Collaboration: Works well with cross-functional teams, fostering a collaborative environment to achieve common goals. Required Experience: - Bachelor's Degree or equivalent experience. - Minimum of 3 years of experience in project management. - Excellent oral and written communication skills (English language). - Analysis and problem-solving skills. - Time management and organizational skills. - People management skills. - Experience in project management fundamentals or as an acting Scrum Master. - Exposure to professional services agreements including the change management process. - Exposure to IT Managed Services, project management classes, and other IT certifications. - Demonstrated project risk analysis and mitigation skills. Preferred Experience: - Experience in the IT Professional Services industry. - Certifications: PMP and/or IAOP (Outsourcing Professional) & Scrum Master certification. - Methodologies: Exposure to Agile methodologies: Scrum, Kanban, SAFe, XP.
Skills
Project management, Program management
Top Skills Details
Project management,Program management
Additional Skills & Qualifications
.
Experience Level
Intermediate Level
Job Type & Location
This is a Permanent position based out of Spokane, WA.
Pay and Benefits
The pay range for this position is $80000.00 - $120000.00/yr.
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: - Medical, Dental, and Vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life and AD&D for employee and dependents) - Short and Long-Term Disability - Health Spending Account (HSA) - Transportation Benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave
Workplace Type
This is a fully onsite position in Spokane,WA.
Application Deadline
This position is anticipated to close on Dec 19, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
SBA Relationship Manager
Customer success manager job in Coeur dAlene, ID
Job DescriptionDescription:
Originate loans and offer products and services to business and professional clientele. Establishes, develops and retains customer relationships through referrals and business development. Responsible for development and maintenance of a loan portfolio and providing high quality, value-added client service.
Requirements:
Essential Duties & Responsibilities
Perform assigned duties in accordance with the Bank's Mission, Vision and Core Values; and provide the Bank's customers with timely, responsive and exceptional service in accordance with the Bank's customer service standards
Take time to understand applicant's business/management
Provide timely and responsive customer service
Provide applicant bank products and services that enhance business success
Accept credit applications; interview loan applicants
Understand SBA Standard Operating Procedures (SOP's), including origination, servicing and liquidation
Review applications and credit histories
Review and analyze credit reports and financial information
Evaluate existing and projected company cash flow
Determine value of collateral; through review of appraisal, valuations, business financials, etc.
Respond to inquiries regarding business and consumer lending and other Bank products
Recommend approval or rejection of credit applications within bank and SBA Criteria
Maintain existing customer relationships; develop and expand new customer relationships
Prepare detailed, complete, loan presentations (Credit Memos) for new credit applications, modifications and renewal requests
Monitor loans through periodic reviews and documentation in conjunction with SBA Portfolio Manager and/or as requested
Perform credit checks and site inspections as requested
Review maturing loans, loan extensions and construction draws
Collect past due accounts and/or support SBA Operations Officer in the collection of accounts
Oversee loan documentation and processing including review and negotiation
Properly maintain credit files including file memos updating the status of the client relationship
Keep up to date on government guaranteed lending requirements
Maintain knowledge of and compliance with banking regulations
Be knowledgeable of and promote all bank products and services through the referral to bank partners
Understand all internal Bank policies
Perform other duties as assigned
Ability to utilize technology to communicate effectively
Required Qualifications
Bachelor's degree in Finance, business or other relevant area; or equivalent work experience.
5 years' experience in government guaranteed lending
Proven business development skills
Preferred Qualifications
Thorough knowledge of credit services and other banking services
Thorough knowledge of lending policies and procedures
Thorough knowledge of business cash flow
Proficient computer skills with collaboration and productivity tools including Windows-based operating systems and office suites (Microsoft Word, Outlook, Excel, PowerPoint); spreadsheet applications to organize data used for advanced data analysis; internet; email; and bank software.
Effective oral and written communication skills
Automation Account Manager (Spokane West)
Customer success manager job in Spokane, WA
PURPOSE * The Account Manager is responsible for representing SMC in all business activities associated with current customer and distributor account support. This position also has the responsibility to create and develop new business relationships to increase market share and obtain growth.
ESSENTIAL DUTIES
* Retains and profitably grows sales through proactive management of top strategic accounts and SMC distributors
* Presents all of SMC's capabilities, services and products to current and prospective customers and SMC distributors
* Serves as the primary contact for assigned customers and is responsible for customer satisfaction
* Represents customer's needs and goals within the organization to ensure quality
* Leads all aspects of the sales process, calling upon others to assist in solution development
* Proactively manages customer's satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction
* Completes detailed SAP and forecasts as required
* Maintains/creates very strong and deep-rooted relationships with key decision makers within designated strategic target accounts; recognized and respected by customer's top management team within top rated accounts
* Effectively utilize SMC tools and resources to ensure organizational consistency and efficiency
* Meet or exceed target sales goals as detailed by Branch and Sales Managers
* Complete market reports as new and relevant information becomes available
* Manage SMC assets appropriately and be able to successfully calculate ROI using the RINGI process
* Have passed all Pneumatic theory and other technical training required by SMC
* Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional associations
* Mentor, guide and teach SMC sales philosophy, strategies, and tactics to new SMC sales professionals
* Document sales calls, projects, opportunities, contacts, success reports and activity in CRM
* Successfully complete other duties as prescribed by the Branch Manager/Sales Manager
PHYSICAL DEMANDS/WORK ENVIRONMENT
* Fast paced environment (includes both office and field work)
* Travel with some extended stay away from home
* Physically capable of lifting SMC products and displays up to 50 lbs.
Varying work hours
MINIMUM REQUIREMENTS
* Bachelor's degree in Business, Marketing, related technical field, or equivalent experience.
* Minimum five (5) years sales experience with SMC or equivalent industry sales experience.
* Extensive knowledge of SMC product lines.
* Comprehensive understanding of pneumatic components and their application.
* Thorough understanding of SMC policies and procedures.
* Detailed understanding of competitive product lines.
* Excellent communication, problem-solving, and leadership skills.
* Proficient in the use of computers and ability to learn new programs and tools as required
* Clean driving record.
Area Sales Manager - Spokane, Washington
Customer success manager job in Spokane, WA
We offer an Area Sales Manager:
$1,302 /week base pay plus commission. $67,724 annual base.
Medical / dental / vision / life insurance
Company vehicle or $400 car allowance (if no vehicle available)
Gas card for work related travel
401(k) with employer match
Holiday and vacation pay
Exciting incentives!
Your office is the city! Enjoy a productive and energetic workday filled with delighting customers and being an integral support to the best the city has to offer. You will be able to take pride in your work as you win trust, create solutions, advise customers on new items to match their requirements and develop long term relationships through high quality service. This family owned and operated, growth minded, passionate, innovative Northwest linen service company, is seeking a highly motivated Business to Business sales professional to expand our Spokane, Washington area market share. New System exists to enhance the customers' image while creating a legacy of quality and integrity.
You must have prior success selling business services (e.g., to restaurant owners, hotel managers, senior hospitality executives, clinicians) over a longer sales cycle.
You must have experience selling to both established and startup venues in a highly competitive environment.
To be successful, you must be a self-starter, accountable, driven, ethical, hard-working, personable, rejection proof, and work well independently.
You are a strong hunter and can easily explain the activity levels needed to maintain a full pipeline and reach your goals.
You have exceptional listening and questioning skills, love to find and close new business, sell value instead of price, and quickly develop customer relationships.
You are proud of your numbers and eager to tell us how your sales results make you the best candidate to join our growing team.
Experience selling commercial laundry services or food and beverage contracts preferred. Successful candidates must have strong consultative selling skills as well as exceptional organizational and follow through skills. You love to plan every week and each day proactively and know how to map calls through your territory for maximum impact and efficiency. Familiarity with the hospitality industry and emerging service trends is helpful. This position will be based near Spokane, Washington from your home office, however you will rarely be there as you'll be working your territory, visiting prospects and building your pipeline.
We require of a Sales Representative:
Proven success in B2B sales in hospitality a similar industry
Solid sales employment track record of professional growth
Self-managed, motivated, innovative, and resourceful
Relevant employment references
Pre-employment background check, MVR, and drug screen and ongoing random drug screens for all fleet vehicle drivers
Live and work in the field in your territory (not a remote position).
New System recognizes our team members are our greatest asset and we treat them as such. We challenge and reward employees, raise the bar, have fun, hold each other accountable and continuously strive for growth and success. In this exciting position, you will meet and develop relationships with staff within Spokane's best restaurants, bars, clinics, industrial settings, and more.
Call Center Manager
Customer success manager job in Spokane, WA
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
Auto-ApplyAccount Manager
Customer success manager job in Spokane, WA
Job Description
Boise Cascade Company has been in the business of manufacturing wood products and distributing building materials for over half a century. We are one of the largest producers of engineered wood products and plywood in North America and a leading U.S. wholesale distributor of building materials. Because our business is built on relationships, our associates are critical to our success. We are committed to investing in them and that is why we offer a comprehensive benefits package designed to have a positive impact on all areas on your life - from health and well-being, career, and community, to financial security and personal safety, with many benefits beginning on your first day of employment. Please review the responsibilities and needed qualifications below and apply today!
Boise Cascade has an exciting opening for an Account Manager! Please review the responsibilities and needed qualifications below and apply today!
Responsibilities
An Account Manager's key responsibility is to perform marketing and outside sales of a broad mix of products and services dealer accounts through personal customer contact. Travels through assigned territory, quotes prices, and conducts sales presentations. Account Managers develop sales strategies and product promotions. Resolve customer issues, respond to complaints and receivable problems, and provide claims service. Maintain knowledge of competitor products. Manage territory/customers for profitable results. Provide promotional and merchandising support to customers in support of vendors. Account Managers develop promotions; administer co-op. Provide training to customers, customer associates, and contractors. Demonstrate strong commitment to safety, quality, environmental awareness, and continuous process improvement. Perform other duties and responsibilities as assigned.
Qualifications
Basic Qualifications:
College Degree or equivalent work experience in related job function. Working Conditions for an outside sales position include minimal physical exertion; required to drive personal car to customer sites, including active construction sites.
Preferred Qualifications:
Comprehensive knowledge of building materials and product lines a plus. Prefer three (3) to five (5) years experience in related job function. Candidate must have effective communication skills and the ability to work independently or with teams/groups.
Our Benefits
Medical + Dental + Vision
Flexible Spending Accounts + HRA
401(k) Retirement Savings
Annual Incentives
Paid Time Off (20/yr) and holidays (10/yr)
Paid Parental Leave
Sales Manager
Customer success manager job in Spokane, WA
Pay Range: $80,000-$180,000 annually (based on performance)
Knudtsen Foothills Mazda is seeking a Sales Manager to join the Knudtsen family. Knudtsen is a family-owned and operated company that provides the Spokane and Post Falls communities with new and used cars, full-service body shops and service departments, as well as genuine Mazda and Lincoln Parts. At Knudtsen,we strive to be a team and truly value our relationships with each other, our customers, and the community.
SUMMARY OF POSITION
The Knudtsen Foothills Sales Manager will be responsible for managing the sales team, ensuring that sales goals are met and providing exceptional customer service. The ideal candidate will have strong leadership skills, extensive knowledge of the auto industry, and a passion for driving sales and promoting our brand.
RESPONSIBILITIES
As the Sales Manager,you would be responsible for hiring, training, and managing the activities of your sales associates. You would bean integral part of creating valuable, lifelong customer relationships and would directly impact the development of a customer-oriented sales team. Continuing product, process, and service specific training would be provided. Work closely with the General Sales Manager to establish and achieve dealership goals.
Engage as a team with management to improve volume and gross profit.
Assist sales associates with creating the best vehicle-buying experience by getting them into the right vehicles, and making lifelong customers.
Personally greet every customer that comes on the lot or in the showroom and discuss the next steps with them before they leave.
Track customers using store specific management systems.
Attend product and training courses.
Aide in training all sales associates on Knudtsen and competitor products.
Train sales associates and sales receptionists to properly assist customers when receiving and making incoming and outbound phone calls.
Facilitate one-on-one training with individual sales associates twice per week.
Ensure sales associates follow up with their recent customers and maintain strong relationships with previous and prospective customers.
Maintain appearance and cleanliness of store showroom and vehicle lot.
Negotiate and assist in closing car deals.
Resolve problems as they arise.
Other tasks as assigned.
SUPERVISORY RESPONSIBILITIES
Responsible for the direct supervision of the Sales team.
QUALIFICATIONS
Must be a team player focused on providing exemplary customer service.
Must be self-motivated with the ability to set and achieve targeted goals.
Ability to inspire sales associates to achieve common goals and complete specified tasks.
Experience in automotive sales, finance, and sales management required.
Basic knowledge of computers and ability to learn database management and customer relationship software required.
Must have a valid driver's license.
Must be able to pass a motor vehicle report and possess a safe driving record.
Must be able to pass a criminal background check.
Required pre-employment drug test (note: we do not test for marijuana during pre-employment test).
Also subject to random drug testing, reasonable suspicion drug testing, and post-accident testing at the company's request.
Must be able to get in and out of vehicles with ease. Can lift and carry up to 50 pounds.
Additionally, we have some great benefits:
Employer sponsored health insurance - medical, dental, vision - for employees and dependents
Sales Managers are on a rotating schedule with every third weekend off (weekend days off are Friday, Saturday and Sunday).
Life insurance plans
Paid holidays
Sick pay
Paid vacation
Employee purchase discounts
Service department discounts.
401(K) Retirement Savings Plan (4% Employer Match!)
Training assistance
PHYSICAL DEMANDS and WORKING ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Sales Manager may be required to stand for long periods of time, sit for long periods of time, walk with customers and team members, lift and/or carry up to 50 pounds, balance, stoop, kneel and crouch. While performing the duties of this job, the employee is regularly required to talk, listen and hear. The employee is frequently required to use hands to finger, handle, feel and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The environment for the Sales Manager varies, but often is an office setting and working in a car showroom. The Sales Manager will be required to walk the dealership property and may encounter inclement weather. May also enter the service areas and be exposed to dangerous work environments and loud noises. The noise level in the work environment is usually moderate to loud.
Knudtsen Dealerships and Auto Body Shops are an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplySales Manager
Customer success manager job in Coeur dAlene, ID
Job DescriptionDescription:
Company: Lee Arnold System
EDUCATE - LOAN - INVEST
We get more of what we want by helping others get more of what they want
THE OPPORTUNITY:
At Lee Arnold System, located in beautiful downtown Coeur d'Alene, we live by our core values of Knowledge, Community, Accountability, Joy, Resilience, and Excellence. The Lee Arnold System, a leading provider of real estate investment education products, equips individuals with tools, training, and strategies to build wealth through real estate. From beginner to advanced investor, our education platform offers step-by-step programs in fix-and-flips, rentals, private money lending, and more.
We're looking for a Sales Manager who leads from the front by energizing, training, and developing a team that turns curiosity into confidence and goals into results. You'll shape the strategy, coach performance, and drive revenue growth through world-class education programs that change lives - part of our Circle of Wealth system that's trained thousands of real-world investors nationwide. This is your chance to build a top-performing team and see your impact measured in both numbers and lives changed.
WHAT YOU'LL DO:
Lead, inspire, and develop a team of inside sales professionals to consistently exceed weekly and monthly revenue goals.
Design and implement sales strategies that increase conversion rates and shorten sales cycles across product lines.
Conduct high-impact coaching sessions to lift close rates by 10-20% through focused feedback and accountability.
Identify learning and skill gaps, creating engaging training to close them fast.
Deliver and facilitate new-hire onboarding to ramp reps to full quota attainment within 60-90 days.
Partner with leadership to set and track sales KPIs and drive continuous improvement.
Report weekly on performance metrics, pipeline health, and team outcomes.
Champion a culture of excellence, ownership, and customer-first service on the sales floor.
WHAT YOU'LL NEED:
5+ years of experience managing a high-performing sales team.
Proven record of exceeding company sales targets and developing top talent.
Strong leadership, coaching, and communication skills with a results-first mindset.
Ability to analyze performance data and translate insights into actionable strategies.
Experience designing and implementing sales training programs.
Highly organized, adaptable, and energized by a fast-paced environment.
Commitment to fostering a positive, high-energy, and purpose-driven culture.
IT'S GREAT IF YOU HAVE:
Experience in real estate, financial education, or private lending.
Background in coaching, mentoring, or professional development.
Knowledge of CRM systems and modern sales enablement tools.
Exposure to both B2C sales environments.
Comfortable presenting in front of groups or leading virtual training sessions.
WHY YOU'LL LOVE IT HERE:
Competitive Salary + Performance Incentives: Get recognized for your impact.
Full Benefits Package: Medical, dental, vision, EAP, and confidential support from Marketplace Chaplains-available 24/7 for life's tough moments.
PTO + 9 Paid Holidays: Because rest isn't a luxury, it's a necessity.
401(k) + Profit-Sharing Opportunities: Build a future you're proud of.
Free Shoes: After 90 days and a one-page book report on a book selection by Lee Arnold, you'll earn a new pair of kicks (up to $250!).
Get Paid to Read: Join our Book Club and earn up to $1,560/year just for reading and sharing your thoughts.
Unlimited Learning: Access over $300,000 in industry-leading training and education. No gatekeeping here.
Career Growth: Big opportunities, real advancement.
Referral Bonus: Bring your friends. Get rewarded.
Culture That Celebrates You: From company potlucks and monthly wins to our legendary Christmas party, birthday surprises, walk-a-thons, and sports tournaments-we work hard and have fun doing it!
A Culture of Excellence, Ownership, and Purpose: You'll never just be a number here.
At Cogo Nation, we value drive, integrity, and a willingness to grow. If you're passionate about what we do but don't meet every qualification, we still encourage you to apply-your potential matters more than perfection.
ABOUT COGO NATION:
Cogo Nation is more than a brand. It's a movement of entrepreneurs, real estate investors, brokers, and rehabbers committed to building lasting wealth together. Founded by Lee Arnold, Cogo Nation was born out of a bold idea: that financial freedom should be learned, shared, and scaled. What began as a single training system, the Circle of Wealth, has grown into a national community anchored by real results, strong values, and powerful partnerships.
Today, Cogo Nation brings together a thriving network of corporate team members, regional coaches, private lenders, and clients. Our collective mission? To unlock prosperity for every person in the ecosystem, whether they're just starting out or scaling to new levels.
Cogo Nation includes the Lee Arnold System of Real Estate Investing, which provides education and mentoring for real-world investors; Cogo Capital, a nationwide private money lender offering fast and flexible funding; Secured Investment Corp, which delivers trust deed and private equity investment opportunities; Lake City Servicing, specializing in the management and servicing of real estate-backed assets; and He's The Solution Ministries, a faith-based organization dedicated to personal growth and leadership development
. At Cogo Nation, we believe wealth is a journey best traveled together…and we're just getting started!
Requirements:
Customer Support Service Manager
Customer success manager job in Spokane, WA
FLSA Status: Exempt
Overall responsibilities/accountability for all aspects of training and support of CSR representatives including Administrators. Maintaining high level of customer service and meeting all financial deadlines.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provides a courteous and professional relationship with all customers, cities, subordinates, co-workers and managers “Treat others as you would want to be treated”
Meets and exceeds customer service experience and financial deadlines.
Properly train Leads and CSR's in customer service, operational procedures, time-card completion and professionalism.
Conduct audits through audio advisory and reporting. Take necessary action as needed.
Ensure cleanliness, desk organization and safety throughout facility. Regular monitoring and promptly taking action as needed.
Create, implement, and maintain strategies for maximization of parking owed while providing excellent customer service.
Processing is timely and accurate within established guidelines.
Ensure Leads are maintaining expectations.
Onboarding and training of new CSR's. Scheduling of CSR staff.
Performs data entry.
Assures CSR tasks are completed and accurate.
Performs general clerical and administrative office duties, such as maintaining and organizing files.
Assists in special projects as assigned.
IT contact and resolution
Training Materials maintained and updated.
Oversee data posting and review NetSuite.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS: Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds. WORK
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Other: Able to transfer/relocate to another facility/location without notice at any time.
Note: All employees are subject to internal audits to ensure compliance of all policies and procedures related to recording, handling and depositing of money received and of other duties assigned. In the event an employee fails an internal audit, the consequence may be disciplinary action, up to and including termination of employment.
Salary: We maintain broad salary ranges for our roles in order to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting.
Benefits:
Full-Time Employees
For full-time employees, we offer a comprehensive benefits package (subject to elections and eligibility) that includes Medical, Dental, Vision, Health Savings Accounts and/or Flex Spending Accounts, Employer Provided Life and AD&D Insurance, Voluntary Life Insurance and AD&D, Employer Provided Long-Term Disability Insurance, Voluntary Short-Term Disability Insurance, Personal Accident Plan, Employee Assistance Program, Non-Qualified Deferred Compensation Plan, and Tuition Reimbursement.
We offer 8 paid holidays per calendar year, paid sick leave, and paid vacation once eligibility requirements are met.
Part-Time Employees:
The company offers paid sick time to all employees once eligibility requirements are met.
We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Auto-ApplyCustomer Success Tester
Customer success manager job in Post Falls, ID
Do nothing and get paid
Qualifications
Anyone off the street
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Manager
Customer success manager job in Spokane, WA
General Information Company: ACO-US Pay Rate: $ 16.66 wage rate Range Minimum: $ 16.66 Range Maximum: $ 16.66 Function: Merchandising Employment Duration: Full-time
Benefits:
+ Medical, dental and vision insurance
+ Company-paid life insurance, short-term and long-term disability
+ 401k program
+ Generous Paid Time Off (PTO) program
Description and Requirements
The Customer Manager is responsible for managing the assigned principals' business within designated customer accounts. This role focuses on increasing sales, market share, and profitability for the brands represented while ensuring operational efficiency. The ideal candidate combines strong sales skills, analytical abilities, and effective relationship management to deliver long-term results for both clients and the organization.
What's in it for you?
+ Opportunity to manage and grow key customer accounts
+ Exposure to strategic sales planning and merchandising execution
+ Collaborative work environment with professional development opportunities
+ Competitive compensation with potential for performance-based incentives
What will you do?
+ Deliver principals' objectives, including sales volume, merchandising, assortment, pricing, and shelving goals at assigned customers.
+ Develop and execute a Customer Business Plan to drive brand priorities and long-term business growth.
+ Engage all decision-makers at customer accounts to sell business plans, programs, and initiatives that improve in-store results.
+ Achieve results efficiently while maximizing revenue, managing manufacturer expenditures, and leveraging trade marketing funds.
+ Ensure superior in-store presence by calling on store and headquarters personnel, monitoring displays, and addressing gaps.
+ Collaborate with Retail Sales Managers on major retail initiatives, including new product launches, contests, and selling drives.
+ Utilize customer, market, and principal knowledge along with marketing, technology, and administrative resources to achieve objectives.
+ Provide timely updates to Retail Sales Managers, supervisors, and shared resources on selling priorities and performance.
+ Share relevant customer and principal insights with team members to enhance organizational knowledge and capacity.
+ Leverage computer systems and technology to execute the Customer Business Plan effectively.
+ Provide feedback to leadership on process improvements and business growth opportunities.
+ Perform other duties as assigned.
Experience and Qualifications :
+ High school diploma/GED required.
+ Minimum six months of relevant retail, CPG, marketing, space management, or reset experience; sales administration or finance experience preferred.
+ Expertise in Microsoft Office applications, including PowerPoint, Excel, Word, and Outlook, as well as web-based applications.
+ Excellent presentation and communication skills.Ability to manage multiple projects simultaneously.
+ Valid driver's license required; must be eligible to drive on behalf of the company (DUI/DWI convictions in the past 36 months disqualify).
Work Environment and Physical Requirements :
+ Must be able to push, pull, walk, and travel as required.
+ Must be able to listen and communicate effectively in person and over the phone.
+ Must be able ot lift and carry up to 50 pounds.
+ Good vision and color perception are required.
_By submitting your application, you agree with and accept the Acosta Group Privacy Statement and Terms of Conditions._
US: *************************************
Canada: *************************************
The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please usethe link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)
Equal Opportunity Employer (Disabled, Veteran) | Under applicable requirements, such as the San Francisco FCO and the Los Angeles FCHIO, we consider for employment qualified applicants with arrest and conviction records or criminal histories | E-Verify Employer
\*Acosta Group, in good faith, believes that any posted range of compensation is the accurate range for this role at the time of this posting. Acosta Group may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.
Call Center Manager
Customer success manager job in Spokane, WA
Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
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Multi-Specialty Account Manager - Spokane, WA
Customer success manager job in Spokane, WA
Territory: Spokane, WA - Multi-Specialty Target city for territory is Spokane - will consider candidates who live within 40 miles of territory boundaries with access to a major airport. Territory boundaries include: Sandpoint ID, Great Falls MT, Lewiston ID and Union Gap WA
SUMMARY:
Are you a results-driven biopharmaceutical sales professional looking to be part of an organization that values being curious, adaptable, and accountable? Lundbeck is a global biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases. Lundbeck employees are inspired and driven by our purpose to advance brain health and transform lives. Join us on our journey of growth!
We are seeking a dynamic and results-driven sales professional with a proven track record of success who is looking to grow with LundbeckOur ideal candidate will have the ability to be a specialty product expert with an understanding of requisite market complexities in order to be successful promoting our products to stakeholders in the primary care and neurology settings. As an Account Manager, you lead the promotion of our psychiatry portfolio, executing sales and marketing strategies with comprehensive clinical knowledge to drive sales performance. Our Account Managers are adept at executing against the toughest commercialization challenges in today's rapidly changing environment and must demonstrate strong capability in the following areas:
ESSENTIAL FUNCTIONS:
Business Planning & Account Leadership - Ability to use digital tools and
Account Manager
Customer success manager job in Spokane Valley, WA
Boise Cascade Company has been in the business of manufacturing wood products and distributing building materials for over half a century. We are one of the largest producers of engineered wood products and plywood in North America and a leading U.S. wholesale distributor of building materials. Because our business is built on relationships, our associates are critical to our success. We are committed to investing in them and that is why we offer a comprehensive benefits package designed to have a positive impact on all areas on your life - from health and well-being, career, and community, to financial security and personal safety, with many benefits beginning on your first day of employment. Please review the responsibilities and needed qualifications below and apply today!
Boise Cascade has an exciting opening for an Account Manager! Please review the responsibilities and needed qualifications below and apply today!
Responsibilities
An Account Manager's key responsibility is to perform marketing and outside sales of a broad mix of products and services dealer accounts through personal customer contact. Travels through assigned territory, quotes prices, and conducts sales presentations. Account Managers develop sales strategies and product promotions. Resolve customer issues, respond to complaints and receivable problems, and provide claims service. Maintain knowledge of competitor products. Manage territory/customers for profitable results. Provide promotional and merchandising support to customers in support of vendors. Account Managers develop promotions; administer co-op. Provide training to customers, customer associates, and contractors. Demonstrate strong commitment to safety, quality, environmental awareness, and continuous process improvement. Perform other duties and responsibilities as assigned.
Qualifications
Basic Qualifications: College Degree or equivalent work experience in related job function. Working Conditions for an outside sales position include minimal physical exertion; required to drive personal car to customer sites, including active construction sites.
Preferred Qualifications: Comprehensive knowledge of building materials and product lines a plus. Prefer three (3) to five (5) years experience in related job function. Candidate must have effective communication skills and the ability to work independently or with teams/groups.
Our Benefits
* Medical + Dental + Vision
* Flexible Spending Accounts + HRA
* 401(k) Retirement Savings
* Annual Incentives
* Paid Time Off (20/yr) and holidays (10/yr)
* Paid Parental Leave