Customer Success Manager Jobs in Stockbridge, GA

- Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993). Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endear to our clients. About Role: A Senior Sales professional having excellent hunting capabilities within the different LOBs in the Existing account with focus in the Airlines domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology business. Job Title: Senior Client Partner (Airline Domain) Experience: 18+ Years Location: Atlanta, Georgia (On Site Role) OR Miami United States (On Site Role) Job Description: Required Qualification: 18+ years of industry experience must have Airline domain experience OR Travel, Transport. Experience in delivering large projects for enterprises, experience in modernization related efforts preferred. Must have Agile exposure. Excellent communication, Client management skills and people skills. Primary Responsibilities: Identify potential opportunities by qualifying within the existing client relationship in Airlines/Travel space. Primary responsibility would include growing the existing account KPI's would include Revenue growth, Margin growth and Quality of Revenue. Good client relationship experience and be a seasoned hunter. Opportunity Identification and ownership; validation and qualification of those opportunities through the solution-driven processes. Opportunity Identification and ownership; validation and qualification of those opportunities through the solution-driven processes. Close sales by building rapport with potential account stakeholders, including CXO level relationships; explaining product and service capabilities; overcoming objections; preparing contracts. Expand sales in existing accounts by introducing new lines of business. Generate revenue by developing market potential through forecasting, lead generation, qualification, and closing sales, recommending new solutions and services. Contribute information to market strategy by monitoring competitive products and reactions from accounts. Recommend new products and services by evaluating current product results and identifying needs to be filled. Update job knowledge by participating in educational opportunities. Accomplish marketing and organization mission by completing related results as needed. Required Skills: A sales hunter profile with minimum 10 years of experience selling into new accounts with a focus on Airlines, but we are open to TTHL experience. Extraordinary team leadership, high-energy sales execution, strong problem-solving skills Exhibit exceptional business insight, show executive/boardroom presence and outstanding judgment. Entrepreneurial spirit, “get-the-job-done” attitude, professionalism, team-player Able to devise and articulate a unique and compelling value proposition, so that customer decision-makers clearly grasp the short and long-term business and financial value of a relationship with Mphasis Ability to build active relationships across Mphasis' organization with key stakeholders such as delivery, consulting, senior management, practice-units, external vendors/partners, third-party advisors etc. What's in for you? At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance. With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization. You get an open and transparent culture along with freedom to experimentation and innovation.

Job Title: Client Services Manager (CSM) Job Type: Full-Time Opportunity Pyramid Consulting is seeking a dynamic and customer-oriented individual to join our growing team as a Client Services Manager (CSM). This is an opportunity for an individual who will be maintaining and supporting a Premier client. What you will do: Responsible for managing and building client relationships. Ensure program process and policy is adhered to. Review weekly, monthly, and quarterly reports to improve performance and meet program KPI's. Coordinating with sales and delivery team to provide support to the client. Support all requisition related activities such as: requirement qualification and prioritization, coordination and follow up on interviews, and active client/candidate engagement with the goal of getting a placement. Develop and expand relationships at all levels. Attend and participate in requirement intake calls, score card meetings, sales events or any vendor management event that will help build relationships with vendor management personnel. Partner internally to ensure required levels of recruiting support and sales coverage are met so the company meets and exceeds expectations with the client. Engage candidates throughout the hiring process to promote a positive candidate experience. What we are looking for: Experience in staffing & recruiting, VMS (Vendor Management Systems), or staffing MSP (Managed Services Provider). Positive attitude and team player. Strong written and verbal communication skills. MS Office (word, excel, ppt) experience. Bachelor's degree preferred. COMPENSATION: The base pay for this position ranges from $55,000 to $60,000. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Dependent on the position offered, commission, bonus, and other forms of compensation may be provided as part of a total compensation package. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), unlimited vacation and 401(k) plan. ABOUT PYRAMID CONSULTING, Inc. - as one of the largest minority and privately owned staffing firms in the U.S., Pyramid Consulting focuses on providing our clients with high-quality technical professionals and services to support their business and IT initiatives. The success of our clients is facilitated through our ability to provide full-spectrum support via our development centers - from a single consultant under their management, at their site, to full turnkey solutions onsite and offshore. Pyramid Consulting, Inc. is an Equal Employment Opportunity Employer. All applicants hired will be subject to a background check and drug screening.

The Customer Service Manager is responsible for overseeing the daily operations of the customer service department, ensuring exceptional customer experiences and operational efficiency. In this role, you will lead, mentor, and direct a team of customer service representatives, playing a pivotal part in the success of the Atlanta office. Your advanced technology skills will be leveraged to streamline processes, implement improvements, and maintain high service standards. This position is crucial in fostering a positive customer experience, driving team productivity, and supporting both company-wide and Atlanta office strategic objectives. This dynamic role combines leadership, strategic planning, and process optimization, ensuring the department delivers outstanding service that aligns with organizational goals. Starting Pay: $85,000.00 yearly Location: ONSITE Atlanta, GA 30319 Schedule: Monday - Friday 8:00am - 5:00pm Customer Service Manager Responsibilities: Team Management, Training and Quality Assurance: Recruit, interview, hire, and train supervisory staff. Develop and implement training programs for new hires and seasoned employees. Oversee daily departmental workflows and assign tasks to ensure optimal productivity. Establish quality assurance programs to maintain consistent service standards. Establish and monitor performance metrics for customer service representatives. Set service levels and departmental requirements to ensure high-quality service. Provide regular performance evaluations and offer constructive feedback. Handle disciplinary actions and employee terminations per company policies. Follow up on incentive goals and ensure staff is consistently engaged, even during downtime. Customer Relations, Feedback and Technology Improvements: Act as a liaison between customer service and other departments. Respond to customer and sales force inquiries, resolving complaints and filing claims with carriers as needed. Maintain customer order fulfillment documentation according to company policies. Record, assess, and analyze customer feedback for service improvements. Identify and recommend technology, equipment, and policy updates to improve customer satisfaction and retention. Reporting and Data Analysis: Sort and filter master sales data to create monthly sales reports. Prepare and customize reports based on departmental needs. Track and resolve errors, ensuring timely reporting and resolution. Operational Responsibilities: Manage ERP and sales system portals to ensure order panels function correctly. Handle customer account setup, maintenance, and order processing (sales and samples). Load customer, contract, or group pricing into the system. Process returns, credits, and issue formal quotes as requested. Documentation and File Management: Maintain and update customer documents, including welcome letters and email templates. Ensure licensing information is forwarded to the Quality Department. Keep file structures organized and ensure procedures are followed. Customer Service Manager Qualifications: Associate's degree required; Bachelor's degree preferred. Minimum of five years of related experience, including prior management experience. Proficient in Microsoft Office Suite, with advanced Excel skills, including creating Pivot Tables and using VLOOKUP functions. Exceptional verbal and written communication abilities. Strong interpersonal and customer service skills. Excellent organizational skills and keen attention to detail. Strong analytical skills with a solution-focused mindset. Proven supervisory and leadership capabilities.

Millions of people across the world come to Pinterest to find new ideas every day. It's where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love.In your role, you'll be challenged to take on work that upholds this mission and pushes Pinterest forward. You'll grow as a person and leader in your field, all the while helping Pinnersmake their lives better in the positive corner of the internet. Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences. Our new progressive work model is called PinFlex, a term that's uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more. Role Summary As a Client Partner at Pinterest, you will be a strategic visionary, cultivating trusted relationships with top-tier clients through deep platform expertise and a nuanced understanding of their businesses. You will work independently to engage assigned customer accounts or prospects to promote Pinterest products. Your primary focus will be on meeting personal performance targets, new business development, maintaining and growing customer relationships, and troubleshooting specific customer problems. By guiding their efforts, you'll drive value for millions of Pinners who visit Pinterest daily for inspiration to actualization. This role is crucial in forming strategic alliances, both internally and externally. Success in this position relies on driving substantial revenue growth, influencing executive-level clients, and spearheading a long-term vision for client success-all within a dynamic, deadline-driven, and collaborative environment through a consultative sales approach. What you'll do: Develop Pitches to Unlock Rapid Growth: Develop tailored media strategies grounded in partner insights, leveraging industry expertise to achieve their business goals. Drive adoption and scale of Pinterest's performance media solutions (search, Shopping, feed-based ads), as well as incentives (such as deals, bonus) and innovation (alphas/betas). Retain and expand partnerships, fueling Pinterest's revenue growth through diversified value delivery. Be the Product Expert: Provide expert guidance on Pinterest's ad products, staying at the forefront of industry trends and collaborating cross-functionally to address partner needs. Focus on lower funnel formats like search, shopping, MDL, app install, native browser fallback, Performance+, last click measurement (1P and 3P), etc. Lead External Strategic Partnerships: Spearhead negotiations, develop joint business plans, and foster deep understanding of partner goals to maximize impact. Cultivate strong stakeholder relationships and ensure seamless execution. Lead Internal Cross Functional Collaboration: Mobilize cross-functional teams to address complex challenges, ensuring alignment with partner objectives and delivering exceptional results. Champion Pinterest's Value: Analyze and communicate key ad metrics to showcase impact, and proactively position Pinterest as a key player in advertisers' media mix. Challenge clients' MSOTs and budgeting decisions to improve Pinterest share. What we're looking for: Ad tech experience: Deep understanding of full funnel advertising. Partnership-focused: Expertise in managing processes and relationships across multiple stakeholders to bring new products to market. Digital Advertising Expertise: Experience in marketing/advertising/digital, with specific technical acumen in Search/Shopping/Display/Social advertising technologies. Familiarity with biddable, programmatic and feed-based media: You have owned shopping feeds and are familiar with end-to-end use cases (uploading, troubleshooting, optimizing). Direct, hands-on experience managing paid media (search, display, social), either at an agency, platform or in-house. Deep familiarity with all digital marketing metrics including CPA, CPC, CPM, LTV and ROAS. Outstanding analytical and problem-solving skills: Experience using Querybook, Excel, SQL, etc., with an impeccable eye for detail. Engagement campaigns:Experience working directly with the other members of a performance pod (including a CAM) to manage the delivery of data segments, creative assets, campaign optimizations, and all relevant campaign/billing documentation. You have experience identifying themes about what "works" and deepening client engagement on the platform to drive incremental revenue. Business acumen: Ability to translate partner value across various levels, such as executive, operational, creative, media, and analytics teams. Negotiating Strategically/Tactically: Experience effectively negotiating complex agreements, ensuring mutual satisfaction and providing technical guidance as needed. Strategic Advisor: Experience developing long-term, multi-million dollar partnerships with executive business and marketing leaders. Goal-oriented: Consistent achievement of revenue goals, demonstrating a results-oriented approach. Strong communicator: Excellent communication and collaboration skills, with the ability to translate complex ideas into actionable insights for diverse audiences. Collaborative team player: Proven ability to thrive in a fast-paced, dynamic environment, while maintaining high standards of operational excellence and strategic thinking. Relocation Statement: This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model. In-Office Requirement Statement: We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection. This role will need to be in theoffice for in-person collaboration 1 times per week and therefore needs to be in a commutable distance from our Chicago, IL, New York, NY, San Francisco, CA or Los Angeles, CA office. #LI-HYBRID At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity and incentive compensation. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found here. US based applicants only$66,300$140,500 USD Our Commitment to Diversity: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please completethis formfor support.RequiredPreferredJob Industries Other

Our established multinational client in the fast-moving consumer goods sector is expanding rapidly in North America, and they're searching for a Supply Chain Customer Service Manager to lead and optimize their customer service operations. In this role, you'll manage high-impact relationships with top U.S. retailers, supporting their private label products and ensuring seamless supply chain operations in a high-growth market. Reporting directly to the Senior Logistics Manager, this position places you at the core of a team driven by customer satisfaction, operational excellence, and strategic growth. The Opportunity: As the Supply Chain Customer Service Manager, you'll lead a team that's focused on delivering top-tier service to major retail customers. You'll oversee customer service strategy, drive process improvements, and collaborate closely with internal partners in Planning, Distribution, and Sales to ensure efficient order fulfillment and supply chain responsiveness. This role is essential to supporting the company's ambitious growth goal of 30%+ annual expansion in North America over the next three years. You'll join a supportive, dedicated team that values excellence in both product and service. Key Responsibilities: Lead and develop a customer service team with a focus on supply chain efficiency and customer satisfaction. Build and strengthen relationships with major retail customers, providing data-driven insights for optimal order fulfillment and inventory management. Create, monitor, and report on KPIs using dashboards and tools to measure customer service performance and operational success. Collaborate closely with Planning, Distribution, and Sales teams to streamline processes and align service with strategic business goals. Spearhead customer collaboration initiatives, such as VMI and EPOS data utilization, to enhance supply chain responsiveness. Resolve escalated issues and implement process improvements to boost customer satisfaction and reduce service disruptions. Foster a balanced and proactive team approach between the back-office team in Tijuana and customer-facing roles in the U.S. What You Bring: Deep experience working directly with large retail accounts in FMCG/CPG. 5+ years of experience in supply chain and customer service management Proven ability to create and monitor KPIs to drive performance and continuous improvement. Strong leadership and communication skills to inspire and develop a high-performing team. Bachelor's degree in Supply Chain Management, Logistics, Business, or related field (Master's preferred). Spanish language skills are a strong plus to support collaboration with the Tijuana-based team. Flexibility to travel to Tijuana once per month to support and connect with the broader team. Why Join? This is a unique opportunity to lead customer service operations at a critical point of growth in North America. With plans for significant growth the coming years, you'll play an essential role in supporting the company's expansion. This role offers a hybrid work schedule (3 days in-office, 2 days remote), competitive compensation, and the opportunity to make an impact on a global scale in a high-growth, supportive environment. Ready to make a difference? Submit your resume today! We will review each application confidentially and reach out if there's a potential fit.

Pivotal Partners, LLP is a global design, development, & sourcing company servicing both national brands, and retailers directly. Our focus is to help build/grow the gear categories, by expanding existing product lines or through new products/designs. We have the honor of working with several of the greatest brands, and strongest retailers in the Sporting goods industry. Key qualities we look for at Pivotal Partners: One MUST be a self-starter, be able to manage your own time, and work in a highly collaborative environment. It is imperative that you understand not only the customer requirements, but all internal requirements as well. As a mid-sized, but quickly growing company, you must be able to work well with others and understand that working, as a team, is the key to our success. At Pivotal, all our employees are passionate, natural born leaders and we look for those characteristics in everyone we hire. The Customer Service/Chargeback Manager will lead the company's invoicing process, ensuring all invoices are sent out as needed and are received correctly by our customers. They will head the Customer service department and its team members assuring our retail customer operations support our order processing systems. They will be the organization's internal chargeback resolution specialist responsible for processing and reconciling customer disputes and chargebacks. They will research, create internal documentation and advise internal departments on problems and resolutions to avoid these on future orders. The Customer Service/Chargeback manager will perform the following duties. Daily Responsibilities: Oversee the invoicing process for the company and ensure all invoices have been sent to customers through appropriate channels such as EDI, email and/ or customer portals. · Work with internal finance, systems manager, customer service, sales and logistics departments to identify, correct and resend problematic customer invoices. · Analyze Customer deductions and chargeback reports and determine what is needed to file counter claims. · Research and gather necessary documentation from different departments such as Bill of ladings, proof of deliveries, sell through date or any other info needed to file or dispute counter claims. · File disputes or counter claims in customer portals or through appropriate channels. · Serve as liaison between Pivotal, sales and customer financial/ chargeback departments to keep everyone informed as to status of deductions. · Supervisory Responsibilities: · Manages Customer service team members and the customer service process as it pertains to our retail customers. · Manages and communicates customer compliance requirements related to department such as communication method, packing requirements, invoicing methods, EDI needs or other departmental related procedures. · Assists with the creation and dissemination of weekly, bi-monthly, monthly and/ or yearly reporting needs. · Recruits, interviews, hires, and trains departmental supervisory staff. · Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience. · Establishes performance metrics for customer service representatives. · Establishes service levels and requirements for the department. · Develops and implements methods to record, assess, and analyze customer feedback. · Develops and implements training and quality assurance programs for new hires and experienced employees. · Works closely with internal production and sales team advising them of any current or potential problems with customer orders. · Learns and stays up to date with current Exenta ERP system to improve Required Skills/Abilities: · Excellent verbal and written communication skills. · Must have supervisory and/ or management experience. · Strong background in Customer service or Retail chargeback processes. · Experience using EDI and Retail customer portals a plus. · Must be able work independently and manage their time effectively. · Excellent organizational skills and attention to detail. · Strong analytical and problem-solving skills. · Strong knowledge of Microsoft Excel. · Bachelor's degree required. · Candidate must possess a minimum of five years of related experience. Physical Requirements: · Prolonged periods sitting at a desk and working on a computer. Job Type: Full-time Job Location: Marietta, GA

Cella is regarded as the premier marketing, creative & digital workforce solutions firm in the U.S. We're seeking highly skilled Account Manager and Sr. Account Manager to land, grow and maintain deep and lasting relationships with enterprise accounts and clients. You'll sell and represent the full suite of Cella's workforce solutions including consulting, staffing, managed services to large enterprise clients within your designated market within a region. Requirements: Must have proven sales record closing complex sales in the solutions and IT/Creative staffing space within large and nationally/globally distributed customers. 5+ years of sales experience in the creative, digital and marketing space and/or consultative sales. Experience working with strategic accounts. Professional communication skills that include comfort in presenting services at all levels of a client organization and via various mediums (live Power-Point presentations, virtually hosted presentations, and general phone and/or web conference) as well as at live industry events. Knowledge of strategic selling concepts and consultative sales. Minimum of bachelor's degree or equivalent experience. Proficiency using Google mail, calendaring and shared drives What you get to do: Build an effective consultative relationship with clients and key contacts during the sales process working towards a dynamic level of Trusted-Advisor status with each client. Mastery of the full suite of Cella offerings and promote the right solutions to address your client's needs, ensuring that Cella is positioned to fully maximize the sales potential of your clients. Partner with subject matter experts from Cella's Consulting teams to present and qualify opportunities beyond staffing. Collaborate with others to develop sales proposals designed to meet individual client needs. Negotiate expectations, terms, conditions and pricing of services with new clients with support from leadership, delivery and corporate operations. Partner internally as necessary, when opportunities come in from your teammates outside your market; or when your opportunities are best served and supported by teammates in other geographies. Work with your management team to develop a strategic sales plan within your assigned market territory that incorporates a land & expand approach. Attend as scheduled, any Strategic Account calls that are established for select clients. Partner with your regional/account-based delivery team(s) to ensure opportunities are managed efficiently and with the necessary level of priority and compliance. Take an active role in the regional daily orders meetings and facilitate an efficient sprint meeting to review and assign support against open orders and set the daily priorities with their delivery partners. Manage your opportunity pipeline with internal partners and leadership; and the effort needed to pursue, nurture, and land opportunities within the goals and expectations. Continuously invest in the development and maturation of your dedicated market. territory; working clients from prospect to active as efficiently as possible. Expand our client relationships via all Cella service lines and contract mechanisms through consultative sales meetings. Take an active role in all RFP's/RFI's/Proposals/MSA's that are negotiated, edited and executed. This job posting is open for 4 weeks. PandoLogic. Category:Sales, Keywords:Sales Account Manager, Location:Conley, GA-30288

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer Competitive salary and commission Plan Paid vacation/holidays/sick time - 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one Extensive product and on the job/cross training opportunities With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Company vehicle Check us out: A Day in a Life at Johnson Controls ****************** ZMNrDJvi What you will do The Johnson Controls Fire Service Sales Manager is the leader of the sales team in one of Johnson Controls field offices. Responsible for bookings growth, expanding relationships and wallet share with our existing customers, growing new business and growing and maintaining service bookings and revenues to achieve organizational objectives. This position will play an integral part in building upon, and expanding legacy customer relationships, expanding wallet share within assigned accounts. Additionally, this role is responsible for expanding into new “services” space that falls below the Solutions position within the assigned district or branch territory. How you will do it Model and champion Johnson Controls values. Create a safe environment for the discussion and resolution of value-related issues and concerns. Responsible for sales plan achievement of assigned geographic Area within Johnson Controls for all Service sales activities for the fire alarm, security, fire sprinkler and fire suppression businesses. Manage the day-to-day activities of the district or branch Service sales team ensuring we meet or exceed customer, employee and sales goal expectations. Partner with Area Sales and General Managers to develop sales strategies, negotiate contracts and execute pricing strategy to develop new business and maintain existing business. Review and monitor sales performance, and refine sales strategies as required to ensure employee successfully meets assigned goals and objectives. Reallocate resources to improve overall results as needed. Contribute to the development of marketing, customer retention, advertising, pricing, and distribution strategies for the district or branch. Ensure the sales force receives coaching and training on the technical aspects of the organization's products and services; on marketing campaigns and sales promotions; and on sales techniques, procedures, and standards that will help them achieve their sales targets. Build, hire, develop and align a high-performing team. Focus on high level customer (internal and external) networking and drive growth through collaboration and customer success. Grow and retain the recurring revenue base and associated service revenue by directly coaching/mentoring/training the Service Sales & Customer Care sales teams. Work as a team with other areas and nationally based service and solutions sales leaders to leverage best practices and achieve company objectives. Act as a direct line of support for the Area General and Area Sales Managers for all service high volume related sales activities as required. Develop business plans for the territory including business development strategies, sales staffing, sales market assignments, strategic customer development and industry relations. Meet with key clients to assist sales representatives with building and enhancing relationships, negotiating and closing deals. Leverage this time for ride along coaching and mentoring. Ensure that the corporate sales philosophy is executed in securing quality business approved contractual terms, and profitable pricing practices. Responsible for administering, communicating and complying with all company policies and procedures, whether formally or informally communicated. What we look for Required College Degree in Business, or equivalent experience. Minimum of 5 years sales experience, including 3 years of field sales management experience in a business-to-business environment, or successful management of another sales channel. Demonstrated skills, ability and comfort managing a high volume/transaction sales team. Comfortable leading and working in teams, experienced at project management and successful selling at all customer levels. Able to create and develop solutions to customer needs while meeting objectives. Committed to developing and organizing a multi-talented team. Business acumen. Excellent communication and team building skills with a strong understanding of inter-departmental relations. Proven time management skills, prioritization and delivery against deadlines. Experience in managing a team through a transition or significant organizational change Preferred BA degree; Marketing Five or more years of experience in the Fire Safety industry Five or more years in a leadership role

Customer Success Manager (GA, Tucker) GA, Jonesboro The Customer Sucess Manager acts on behalf of the company and is responsible for developing strategic customer relationships that promote retention and loyalty in an assigned Division/Region. The CSM is charged with improving the customer service experience, creating engaged customers and facilitating organic sales growth through services already provided or adding additional services through other lines of business. Essential Duties and Responsibilities: + Works directly with Shaw corporate and individual location customer contacts to establish rapport; frequently visits accounts and clients conducting surveys and audits to maintain good relationships and reacts to any comments, suggestions, or concerns for the purpose of account retention. Maintains current client relationships and identifies potential new clients as key contacts change. + Leads the initiatives as the company representative for all lines of business (RFS, Markets, Vending, Dining) for day-to-day customer needs. Works seamlessly with operations and management of all lines of business to communicate effectively and with a sense of urgency for the customer and company. + Educates customers about the Company's products and services to increase sales; works with Division/Region/Corporate management to achieve pricing and retention goals. + Collaborates with operation management teams to ensure budget specific goals are met, such as new sales numbers including proforma development and review, same store sales numbers, and profit goals; conducts location inspections to ensure company standards are met. + Communicate with management any shortfalls in customer expectations and assists in rectifying them as needed; work with management to identify, review and present to the customer any new products, innovative services, and product conversions which help drive growth and profitability. + Maintains a strong understanding of all Company products and services. + Enhances Company's reputation by accepting ownership of customer service for the assigned Division/Region; works with Division/Region management to successfully resolve customer issues. + Keeps accurate records and documents customer service actions and discussions; maintains an orderly workflow according to priorities; reports activities back to the Division/Region management. + Understands and is knowledgeable of the Company's values and always acts in a professional manner, using language and behavior that aligns with that of the Company. + Attending conferences, meetings, and industry events that may require overnight travel. Education and Experience: Bachelor's degree (B.A.) from four-year College or university; and (2) Two years' related experience and/or training; or equivalent combination of education and experience. Experience in sales, marketing, or related field preferred. Qualifications: + Proficient knowledge of computer applications: Excel, Word, Power Point, and Outlook. + Able and willing to travel regionally and company-wide, as needed, in position. Travel may require overnight stays away from home. + Must possess a great sense of urgency and follow-through to deliver best-in-class customer service and promotions to our clients daily with the utmost professionalism. + Must have a track record of meeting sales and profit goals. + Must be creative and can handle multiple projects at once, deal with conflict, and arrive at a beneficial and appropriate solution. + Ability to promote a culture consistent with the stated goals, values, and mission of the Company. + Must have excellent written and oral communication skills and the ability to present information to groups of clients, employees, and company leadership. + Ability to flourish with minimal guidance, be proactive, and handle uncertainty. Benefits: + Paid Vacation: Enjoy a well-deserved break with 2 weeks of paid vacation. + Holiday Perks: Celebrate seven paid holidays throughout the year. + Comprehensive Benefits: Access medical, vision, and dental insurance for your well-being and your family. + Retirement Savings: Participate in our 401(k)-matching program for a secure future. About Five Star Breaktime Solutions: Join one of the nation's largest on-site food and beverage service providers proudly offering custom solutions to our clients including micro-markets, full-line vending, coffee service, pantry service, sustainable products, water (filtered and bottled) service, catering, and corporate food service. Notice: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO/Veteran/Federal Contractor Location - GA, Jonesboro

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary As part of our Enterprise customer success team, you will be delivering customer success to our small to mid-market enterprise accounts and working with Fortune 500 caliber clients across the world. This includes end-to-end customer life cycle managing customer adoption and growth, health, governance, and retention in partnership with your Account Executives. You are customer's consultant and trusted partner who can navigate complex business objectives and develop them into Smarsh champions. How will you contribute?Create value for the customer by knowing, tracking, and managing customer's business objectives tied to Smarsh solutions.Know your accounts and their organization structure. Establish and maintain executive relationships for your accounts.Partner with Account Executive to develop long-term strategic account plan and lead substantial portions of the strategic account plan.Drive and track customer adoption of Smarsh products and services.Proactively identifying strategic growth opportunities while providing value with what the customer has today. Measure and report on customer health.Identify appropriate steps or resources and lead effort to improve customer health.Proactively identify At Risk Clients and define escalation and remediation plans. This includes any cross-departmental collaboration as needed.Own and execute on customer governance structure with clear processes, cadence, and communication channels including Business Reviews.Take ownership for resolving customer issues; Partner with other internal teams to ensure escalated issues are being resolved in a timely manner.Lead weekly or monthly meetings for assigned accounts, including 1-on-1s with key customer contacts.Negotiate complex renewal terms. Effectively manage and drive closure of renewal business including quote creation.Adhere to defined CSM processes, metrics, and tools.Track activities in CRM tools and accurately log outcomes of customer discussions.Manage assigned customer contracts, invoices, billing, SLA reporting requirements.Consistently meet or exceed target customer activity metrics and SLO's.Work as part of a collaborative team and provide feedback for improvement to internal stakeholders. What will you bring?3+ years' experience in a customer-facing role, preferably in B2B and/or SaaS environments.BA/BS degree in business/technology or comparable experience and 3+ years' experience in customer success.Extremely strong oral and written communication skills.Intellectual Curiosity and technical acumen.Skilled at matrix management and using leadership skills to achieve goals.Demonstrated mastery of organization skills. Confident in juggling multiple tasks.Ability to quickly understand questions and problem solving.Proven results in driving customer health and satisfaction resulting in loyalty and advocacy.Knowledge of working in tools like Salesforce, Gainsight and Jira. $70,000 - $90,000 a year The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process. The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Job Description Our team is looking for our next Customer Success Manager to continue developing ongoing relationships with our customers! You will have the unique opportunity to work with multiple products addressing the toughest challenges of Legal Departments worldwide today. We pride ourselves on being a customer focused organization starting with our implementation process all the way through customer success, renewals, and support. What You Will Be Doing ● You will become a product expert and help guide our customers in getting the most out of their system. ● You will be a problem solver for both our customers and internal stakeholders ● You will proactively identify at risk customers. ● You will develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes ● You will be working cross functionally with the Implementation, Support, Marketing, Product, Renewals Teams What You Will Bring to Onit ● You can put yourself in others’ shoes and see situations from perspectives other than your own ● You’re motivated by seeing others succeed and grow when you partner with them ● You’re highly adaptable, easily acclimating to a rapidly changing business and industry. ● Highly organized, ability to multi-task and exceptionally responsive ● Strong communication and presentation skills, along with an ability to work with a broad range of clients with varying skillsets ● Excellent relationship building skills, as you will be required to interact with cross-functional team members throughout the company to advocate for customer needs ● Ability to comfortably engage in conversations related to enterprise-level software and how it’s used to address business requirements ● You are hungry for knowledge. Legal Tech is undergoing a rapid change and you want to learn more! Requirements ● 4-6 years of professional experience ● Experience in Customer Success or Account Management ● Background in Consulting or Software (Legal Software is a plus) ● Experience with Salesforce and Customer Success tools ● Startup Experience working within a small Customer Success Org. ● Experience working with multiple stakeholders (Legal Ops, Legal, Finance, and IT in our case) Nice to Have ● Bachelor’s Degree Powered by JazzHR MpBM7rcWn7

Ready to be a Titan? As a Customer Success Manager, Strategic Accounts, you'll manage the long-term success of ServiceTitan's largest customers, our strategic accounts (franchise systems and select multi-location enterprise customers). You'll create partnerships with management contacts in strategic accounts and collaborate on projects and initiatives to drive ongoing success, product adoption, and evangelism with franchise owners and end users. The ideal candidate will be able to quickly learn new software, proactively manage accounts to meet internal and external goals, turn customers into partners, and be comfortable wearing many hats to meet changing customer and project needs. Responsibilities: Develop strong working relationships with corporate contacts in strategic accounts. Coach and train on product best practices and workflows to corporate staff, franchise owners, and end users. Collaborate with customers and product managers to manage product enhancement requests. Act as a subject matter expert on custom product features for strategic accounts. Manage initiatives to increase product adoption, customer satisfaction and evangelism. Analyze user engagement data and identify actionable insight - KPIs will be reported on regularly. Gather intelligence on how customers are using our products and determine what features and services are the most/least valuable to their businesses. Build and present business reviews and provide recommendations to reinforce the value of ServiceTitan. Act as an escalation point on customer support tickets. Update account and contact records for strategic accounts to ensure accurate reporting. Identify areas for improvement in the customer experience, both in our product and processes. Onboard new customers to ServiceTitan - Customer Success Managers primarily own the long term relationship with customers, but may assist with new customer onboarding as needed. Qualifications: 5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success. Be a self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others. Exceptional account management skills & project management skills with strict attention to detail. Demonstrated ability in learning new software programs and identifying opportunities to use their full potential. A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks and issues. Be a problem-solver who has a demonstrated ability to overcome challenges and ambiguity with creative solutions. Team player with strong communication and organizational skills, and an ability to “roll with the punches”. < 15% travel nationwide. Be Human With Us: Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us. What We Offer: When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $86,000 USD - $124,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We're a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth. Role Overview The Sales Organization is searching for an organized and customer-oriented individual. As the account owner at PDI, the Customer Success Manager is responsible for the PDI customer journey of assigned customers. From customer on-boarding, contract renewals, customer satisfaction and ultimately revenue expansion, the Customer Success Manager will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the solutions which best fit the specific needs of the customer and PDI. The Customer Success Manger will serve as the customer advocate by aligning the broader PDI organization to serve the customer's needs. The person in this role must be proactive and passionate about the clients they serve and be able to understand and direct both business and technical solution product choices - thus aligning the customer, PDI leadership and various cross-functional teams in service to the customer. Key ResponsibilitiesInteract on a regular basis with assigned customers to answer questions, address concerns, and understand their unique business challenges Partner closely with assigned field sales executive to enable customer needs and identify process improvements and / or areas for growth Drive product usage and customer retention, with a focus on early identification of risks (project and renewal) and improvement of overall account health Track projects Partner with internal departments to deliver greater value to assigned customers Identify industry trends and analyze data to learn more about customer Coordinate solution development across multiple departments Resolve customer and internal escalations in a timely manner Track on-going operational metrics Maintain an updated knowledge of company software and services Build a trusted advisor relationship with assigned customers Qualifications3-5 years Industry operational experience, account management, or customer success required Superb relationship skills, with the ability to work within all levels of an organization Be comfortable in an ever-changing environment Self-direction of day to day activities - collaborating with team members to share best practices and experiences Broad knowledge of all PDI products and services Exceptional listening skills with the ability to ascertain unspoken needs Critical thinking and problem-solving skills Salesforce experience a plus but not required Highly organized and strong written and verbal communication skills Ability to travel required PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.

Customer at TRACTIANThe Sales team is the driving factor behind revenue at Tractian. We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Kraft-Heinz, John Deere, PepsiCo, and others. Tractian's Net Revenue Retention (NRR) is as big as Silicon Valley startups, such as Snowflake (158%) and Twilio (155%), which highlights the stickiness of our products. We make sure that top performers are recognized and over-beating quota. What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.Responsibilities Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives; Guarantee optimal customer satisfaction and ROI by managing both internal and external resources; Drive customer accounts growth by delivering successful ROI and relationship building; Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects Requirements Business-driven mindset and customer facing experience; More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry; Experience in management of projects and small teams; Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders. Strong analytical and problem-solving skills, with a focus on continuous improvement. Bachelor's degree in Engineering or a related field. Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America. Valid driver's license with a good standing record. Bonus Points Maintenance specific experience with usage of CBM and CMMS tools; Experience in implementing Lean Manufacturing or Six Sigma methodologies Compensation Competitive SalaryPremium Medical, Dental, and Vision CoveragePaid Time Off (PTO): 15 Days 401(k) Retirement PlanLanguage Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.Birthday Time Off - Celebrate your birthday with a paid day off during your birthday week.Gympass Membership - Access a wide range of gyms and training programs.Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.

about the role The Role of the Customer Success Manager * Seek & promote continual improvements of customers' solutions productivity and effectiveness to enhance customer satisfaction. * Understand customer core business and usage of collaboration solutions. * Support the implementation, lifecycle, and onboarding process. * Facilitate end-user adoption to maximize your business values. * Analyze and optimize to ensure efficiency. * Key interface between Customer and the Video Operations teams for all operation issues * Support the customer in the release management process. * Seeking a creative problem-solver who can work independently to drive innovation. This role offers a high degree of autonomy and the chance to shape the future of Orange Business. Customer Experience manager responsibility Customer Experience / Success Manager: * Plan and lead interviews of the customers' CSMs in his portfolio. * Establish a relationship with CSM; plan and participate in synchronization sessions to gain comprehensive insights into the customer's solutions. * Detailed Analysis of the collected data to create customized advanced reporting providing a deep overview of the customers' usages and potential growth. * Interact with the project and sales team to provide feedback and guidance. Promote value proposition to the global Orange Business Services sales teams to fuel the project pipeline. * Seek & promote continual improvements of customers' solutions productivity and effectiveness to enhance customer satisfaction. * Follow service contract renewal dates, support and maintenance contract renewals, and license validity periods to contribute to sales and support annuity revenues. Interface between Customer, product team, and CX/EX Operations: * Advocate Operations challenges with Product development team (marketing, process, IT) * Manage the training of Specialists/ Experts on the latest Microsoft, Cisco, or Zoom technologies. * Support the customer on operational pains (potentially escalations or crises) with the support of Orange or service provider experts. * Participate, manage, and support Service Improvement Plans to improve the service. * Support CX/EX management to build the "operation of the future" model. Release management: The release management of cloud-native solutions is based on the continuous delivery of new features that need to be deployed quickly and regularly. The customer needs to be supported to define the way to manage this intensive pace of new releases: * to understand the impact * to test in its IT environment * to deploy on a large pool of PCs * and manage user adoption. The customer experience manager will support the customer in defining the appropriate release management strategy and ensuring the progress of the new release rollout. Responsible for providing deliverables such as: * Usage reporting (standard or premium), including Success Plan recommendations (generic or detailed). * Contract Renewal tracking with Proactive usage development activity. * Engage in specific team meetings to follow up on team actions, dashboard sync, and discussions of best practices and processes. * Contact account teams and provide them with usage data (extracted from our tools manually) of specific customers for specific products and discuss challenges and opportunities with these customers. * Contacting customers to provide important information regarding their products/services (notifications of vendors; data extracted manually from our tools etc.). * Keep tracking of activities per customer. * Regular meetings with customers. about you Skills: * Customer-centric and able to take the shoes of the customer (simple user as well as IT manager or buyer). * Excellent communication skills, including language skills (English, Portuguese, and Spanish desired) and documentation management. * Strong Presentation Skills, face-to-face and using hybrid tools. * Excellent on PowerPoint presentations. * Problem-solving * Good knowledge of Audio and Web Conference products (Webex, Microsoft Teams) * Lead project in Agility mode and deal with various counterparts (technical, sales, process, customer, management, …) * Interested in new subject areas (such as how to deploy software on many users, etc.) additional information department Global Delivery & Operations Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business contract Regular

At Fonoa, we are transforming how digital-first companies stay tax compliant. We provide simple and modular API solutions that easily integrate into any existing workflow. Through our technology first approach, we reduce manual processes, increase compliance and reduce the cost of operations when transacting and scaling internationally. We are solving one of the largest yet unsolved problems in global e-commerce. Our tax automation software enables companies such as Uber, Zoom, Booking.com, Squarespace and Rappi to expand their international offerings more quickly and stay tax compliant. Role description As an Enterprise Customer Success Manager at Fonoa, your primary responsibility will be to ensure that customers fully leverage Fonoa's solutions to enhance their indirect tax strategies. This involves managing a diverse portfolio of accounts and collaborating closely with both customers and internal stakeholders to secure successful renewals and drive expansion. Additionally, you'll play a crucial role in supporting joint sales initiatives with Fonoa and our partners, focusing on service scope validation, program design, and the delivery of scalable, high-quality solutions. An essential aspect of your role will be to offer expert advice on Fonoa's platform capabilities, influencing its design and implementation to meet and exceed customer expectations. This is a newly established function within Fonoa. As the inaugural Customer Success Manager, you will have the unique opportunity to shape and build the customer success strategy from the ground up. There is currently no dedicated CS team in place, and your contributions will be pivotal in defining our approach to customer success. What you will do: Adoption and Usage Best Practices: Recommend strategies for adoption and usage throughout the implementation and service phases to optimize customer engagement with Fonoa's tax solutions. Value-Driven Advocacy: Generate case studies and cultivate referenceable customers to foster Fonoa advocates, thereby expediting sales processes. Account Growth Enhancement: Identify opportunities for upselling and cross-selling to foster account growth. Escalation Management: Manage customer escalations and coordinate cross-team efforts to resolve issues efficiently. Customer Portfolio Management: Proactively oversee the customer portfolio from onboarding to renewal, aiming for high NPS and customer satisfaction. Account Health Monitoring: Ensure the success and achievement of desired outcomes at every stage by monitoring account health. Relationship Building: Establish strong connections with key customer stakeholders and executive sponsors to encourage program advocacy and adoption. Successful Implementation Facilitation: Align with customer needs and priorities to ensure the successful deployment of Fonoa's tax solutions. Thematic Gap Analysis: Identify and address gaps at both the account and portfolio levels to streamline processes and enhance customer experience. Pre-Sales Collaboration: Work alongside Account Executives in pre-sales activities to ensure the scope of sales, renewals, or expansions is accurately defined. Sales Team Feedback: Provide Fonoa's sales teams with insights and feedback gleaned from sales engagements to refine sales strategies. Product Team Liaison: Serve as a bridge for customer product and development requests, delivering valuable insights to the Fonoa Product Team for ongoing product enhancement. You will be a great fit if you have: 6+ years in customer success, project management, account management, or similar roles. 3+ years of experience in B2B SaaS environments. A proven ability to build strong, collaborative relationships across various organisational levels, including with customer champions and C-suite executives. Clear communication skills, capable of engaging both technical and non-technical stakeholders. Proficiency in developing Professional Services solutions that deliver tangible value, with a solid grasp of the commercial aspects of proposals and delivery. A creative and entrepreneurial mindset, with the ability to think innovatively. A keen interest in a fast-paced, scale-up environment and are motivated by the opportunity to contribute to growth. An adaptable and poised mindset when facing new situations or ambiguity, viewing challenges as opportunities. Exceptional problem-solving skills, with the ability to distil complex issues into simple, understandable solutions. We enable companies worldwide to seamlessly handle their taxes when transacting online by providing outstanding products that automate their workflows. To build exceptional products, we are aware that we need great people. We offer a competitive base salary for this position and remain open to a specific range depending on candidates' experience. Also, we provide attractive equity to keep everyone positively incentivized. We're a company filled with talented, energetic, and motivated people from all backgrounds who bring in their different perspectives to help us on our mission to make taxes simple. We have a distributed team in more than 20 countries worldwide and you can read more on how we live our values and what inspires us to do amazing things together: **************************** For three consecutive years, Fonoa has been ranked Sifted's Rising 100: Sifted's B2B SaaS Rising 100 Sounds interesting? Please learn more reasons why you should join us.

IRONSCALES Fights Phishing. IRONSCALES is a self-learning, AI-driven email security solution that continuously detects and remediates advanced threats for global organizations of any size. Our solution is fast to deploy, easy to operate, and provides unparalleled protection against email threats. Who We Are: We are IRONSCALES. We care about people. We care about cybersecurity. We care about our customers and partners. Our team acts with intentionality and our actions are always in the best interest of our teams, our customers, and our company. Our culture is focused on innovation, continuous improvement, and the drive to push boundaries and take everything to the next level. We are a rapidly growing team and welcome all who love a fast-paced, rewarding challenge to join our team today! Who You Are: You are driven, self-motivated, and have a strong desire to achieve the company's growth goals. You are resourceful and accountable, hungry to chase down answers and solve challenges. You are respectful and a good communicator. You are detail oriented and thrive in a fast-paced environment. You love meeting new people and are motivated by developing others. What You Will Do: We believe that the success of our business is inherently intertwined with the success of our customers. Joining our Customer Success team, you will play an instrumental role in our customer's journey with IRONSCALES, create meaningful bonds with our global customers and partners, and help them realize the value of their investment in our product - fight phishing and protect their company against email threats. Core Responsibilities Include: * Establish and achieve customer retention goals through ongoing communication and relationship-building with clients * Promote the brand image and value through the customer experience, ensuring a positive and memorable experience for every customer * Develop and implement strategies to increase customer adoption of the product and drive growth * Facilitate onboarding processes for new accounts, own the ongoing operational meetings schedules with new and existing customers to identify growth, upsell, or cross-sell opportunities * Manage the renewal process to ensure long-term customer retention and growth * Upsell services and products to existing customers to increase revenue and customer satisfaction * Continuously monitor customer satisfaction levels and identify areas for improvement in the customer experience * Collaborate with cross-functional teams to ensure that customer needs and feedback are effectively communicated and addressed * Stay up-to-date on industry trends, customer needs, and new product developments * Develop a high mastery level of IRONSCALES products and roadmap, and the world of Cybersecurity and Email Phishing What We Need From You: * 3+ years of experience in a B2B SaaS technology client-facing role, leading and engaging with customers, technologists, or partners * 4-year degree is desirable, but not required * Agile and able to adjust quickly, navigate and prioritize multiple situations and challenges * Strong organizational and time management skills * Experience working with CRM tools like Salesforce * Genuinely great with people, passionate about building long-term professional relationships * Excellent attention to detail and strong organizational skills with an ability to manage competing client demands. * Excellent communication, presentation, and interpersonal skills * Strong technical skills and business acumen * Strong analytical skills and great project management capabilities * Strong understanding of strategic sales processes and effective negotiation skills * Background in endpoint management, endpoint security, email architecture, or email security - a plus. * Excellent English level - written and spoken IRONSCALES is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The world is changing in the way we consume products, from ownership to usership, and DigitalRoute is positioned in the center of the transition. Because, when enterprises pivot to usage-based business models, they often make an unfortunate discovery. Their systems weren't built to handle the massive data volumes and complexity that usage-based models generate. This causes them to leak revenue and respond too slowly to customer demand. DigitalRoute solves this by creating a real-time usage data layer for enterprises. Our products transform raw usage data into clear information for billing, in real time and at a high scale. At DigitalRoute, we're looking for a proactive and enthusiastic Customer Success Manager with experience in QTC to join our vibrant team. You will play a crucial role in precisely analysing and understanding the customers' needs, and translating between their business and technical requirements within billing operations, building relationships and guiding our clients to fully leverage our software solutions, ensuring they achieve their desired outcomes and significantly enhance their operational efficiencies. **What You'll Do:** * **Lead** Customer Onboarding: Introduce new clients to our cutting-edge products, setting them on a path to immediate success and satisfaction. * **Foster Growth and Retention:** Actively monitor client happiness, manage subscription renewals, and identify opportunities to add value, ensuring a high Net Revenue Retention (NRR). * **Build Lasting Relationships:** Be the trusted advisor and point of contact for our key customers, understanding their challenges and aligning our solutions to their business goals. * **Know** our customers: Understand, manage and improve the customers' journey through proactive engagements and help us understand the direct value we create. * **Champion Customer Feedback:** Use your insights to influence product development, ensuring our solutions continue to exceed client expectations. * **Leverage Data to Drive Success:** Analyse customer data to optimise their experience and results, paving the way for informed decision-making and strategy refinement. **What You'll** Bring: * **Experience:** A track record of success in customer success or engagement management roles, preferably in the QTC space, where your efforts directly boosted customer satisfaction and retention. * **Proactivity:** The drive and tools to successfully engage customers and understand a bit more of their business needs in every conversation. * **Strategic** **Thinking**: Strong ability to develop strategic plans based on business analysis that drives customer satisfaction and retention. * **Relationship Building:** Exceptional account management and relationship-building skills, with a knack for nurturing long-term partnerships where you can pick up the phone and talk to them at any time. * **Analytica**l **Skills**: Robust analytical abilities to parse complex data, gaining insights that enhance customer engagement. * **Communication:** Excellent communication skills, capable of effectively articulating complex ideas and engaging with stakeholders at all levels. * **Problem Solving:** Quick and effective at crisis management, resolving issues to maintain and strengthen customer trust and turning challenges into opportunities. * **Project Management** : A solid understanding of project management tools that ensure upfront communication and getting through to the customers. We apply continuous selection, and the position may be filled before the last application date. DigitalRoute wants to be part of an inclusive and diverse environment and we are actively looking for qualified candidates irrespective of gender, sexual orientation, ethnicity, disability, or age. You will be part of a global and diverse company where our differences are our strengths. **Apply now!** We look forward to you joining us! **Work with great people** Ahmad Farouq Test Engineer *"The unique of the company is putting the employees first. As an example, in R&D everyone will do a rotation of 2 months to another team to share knowledge as well to improve our collaboration."* Johan Eriksson Senior Solution Architect *"After 18 years DigitalRoute, I still feel that I develop my skills. We develop on-the-edge technology for any industry and we are working in an international environment with supportive colleagues."* Silvia Huashuayo Accountant *"I love my job because people care about me as a person and about my professional growth. There is a genuine spirit of cooperation and shared goals."* Josefin Malmqvist Chief Customer Officer *"TBD"* Big-hearted across the wo We have a soul of a small and big-hearted team working together across the globe. Here, it is as natural to work with someone hundreds of miles away as with someone sitting next to you. And we do it together as one team. We actively strive for an environment where everyone feels included and valued. .

Job Description The role of an Enterprise Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customer's objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap. We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, CSMs are specialized in one of the following segments: Mass - SMEs or large businesses starting their journey with Canonical Focus - Large companies with established ARR Step Growth - a selection of high-potential customers All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers. Location: This role will be based remotely in APAC region. What your day will look like Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. coordinate complex projects in interaction with developers, IT managers and decision makers from various industries. Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives. Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales. Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention. Supporting customers through reactive ticket requests. Create campaigns targeting multiple customers through digital touch-points and activities. What we are looking for in you The ideal candidate would display impeccable customer facing skills with a passion for cloud and data centre infrastructure technologies. We are also looking for: Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT. Excellent presentation skills with the ability to guide a conversation about complex softwares. Experience building and improving internal processes while maintaining timely delivery to customer-related projects. A true team player capable of interacting with all departments and at all levels both internally and externally. Knowledge of agile methodologies. Additional skills that you might also bring Experience with Salesforce, Jira and CRMs is a big plus! We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us! What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004! Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues from your team and others Priority Pass for travel and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote