Senior Customer Success Manager - East
Customer Success Manager Job In Tallahassee, FL
Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who the individuals are and the strength of their network, vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals as well as how jobs and career decisions are made.
Eightfold offers the industry's first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their career.
To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B from leading investors to further our mission of finding the right career for everyone in the world.
If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems and being part of an amazing growth story - Eightfold is the place to be!About the RoleThe Senior Customer Success Manager role at Eightfold is responsible for our customers' post-sales and implementation journey, focusing on helping them achieve their business outcomes and continually driving value from the Eightfold Talent Intelligence Platform.
Our Senior Customer Success Managers share best practices and play-books to help our customers scale adoption and usage while achieving their goals.
The Senior Customer Success Manager will become a trusted advisor to help our customers navigate the digital transformation landscape.
You will help them define their key aspirations and leverage the power of big data, AI and deep machine learning to re-design the way they acquire, engage and empower talent, internally and externally, across the globe.
You will also be the voice of our customers back to Eightfold.
Your day to day (Responsibilities) Evangelize Eightfold products with our customers and ensure customers maximize product value Monitor product adoption & business outcomes; identify opportunities for improved usage & impact, and see those opportunities through with your customer Unblock internal escalations by partnering with cross functional teams including product, engineering, product delivery, support, and sales Build a deep understanding of your customer's business and HR challenges; serve as a thought partner on strategy development and the role Eightfold can play.
Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross-functionally to foster those new relationships Stay abreast of Eightfold product releases, roadmap, and the broader HR Tech landscape Influence Eightfold's strategic direction by understanding customer's business, challenges, desired outcomes, and requested product features Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal Must haves:5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc.
, customer success, or account management Nice to haves:8+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc.
, customer success, or account management Experience in AI/ML technologies in the HR space or working at a fast-growing technology/SaaS company Excellent problem solving in complex, multi-stakeholder situations Top-level data analysis and synthesis Close attention to detail, basics of project management, and ability to keep multiple trains running at once Strong verbal and written communication skills Experience with public speaking, webinars, and conferences In addition to a competitive base salary, this position is also eligible for equity awards, benefits and discretionary bonuses or commissions.
A candidate's salary is determined by various factors including, but not limited to, experience, skills, and geographic location within the state.
We are a team of self-starters who excel in their fields.
We believe in giving you responsibility, not a task.
We want you to have ownership and pride in the work you are doing, and see the positive impact of your work on your colleagues, our customers, and the world.
We believe in providing transparency and support, so you can do the best work of your career.
Hybrid Work @ Eightfold: We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work.
We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team.
Starting February 1, 2024, employees residing near Santa Clara, California, or our Bangalore and Noida offices in India will return to the office twice a week.
We offer competitive compensation and benefits, including family medical, vision, and dental coverage.
We also offer a 401k plan, stock options, and unlimited paid time off for all eligible employees.
Eightfold.
ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.
Please note this role is open to NYC, NY and categorized as remote in Zone A.
The base salary range below is provided for pay transparency.
Base pay is only one piece of our total compensation package as this role may be eligible for bonuses and equity awards.
Compensation varies depending on a number of factors including qualifications, skills, competencies, and experience.
Zone is determined by location.
Zone A is NYC, NY.
Annual Base Salary Range: $133,000 to $175,000#LI-RemoteOur customer stories- Press- Department:Customer Success
Customer Success Manager
Customer Success Manager Job In Tallahassee, FL
Are you ready to start a rewarding career in financial services? InsuraTec is seeking driven, client-focused individuals to join us as Customer Success Managers. In this role, you ll build lasting client relationships, assist clients with life insurance solutions tailored to their needs, and achieve sales goals all while working from the comfort of home. This is a commission-only role, with comprehensive training provided for qualified candidates.
Key Responsibilities:
Engage and connect with clients through company-provided leads.
Identify client needs and provide suitable life insurance options.
Build trust and long-term relationships with clients to support retention.
Deliver outstanding customer service to ensure high client satisfaction.
Continuously develop sales and product expertise through provided training.
Requirements:
Possess or be willing to obtain a Life Insurance License.
No prior experience necessary training will be provided for qualified candidates.
Strong interpersonal and communication skills.
Self-motivated and able to work independently in a remote environment.
Dedicated to ethical practices and delivering client-centered solutions.
Excellent time management and task organization skills are essential.
Must be comfortable working in a commission-only role.
Benefits:
In-depth training and dedicated support.
Flexible remote work with adaptable scheduling.
No cold calling or door-to-door sales required.
Unlimited earning potential based on performance.
Take control of your career in a supportive, growth-oriented environment. Apply today to join the InsuraTec team!
Customer Success Manager
Customer Success Manager Job In Tallahassee, FL
**Department:** Customer Experience The success of our team members is no less paramount. We-re dedicated to ensuring that every Wilson employee experiences truly satisfying professional development while feeling inspired to bring their authentic selves to work. Are you ready to be a changemaker?
Wilson Language training is growing and is looking to hire a Customer Success Manager (CSM) to join?our team.
The CSM will serve as the primary point of contact supporting a portfolio of customers and is responsible for managing account relationships, supporting ongoing program implementations, and working collaboratively across the organization to ensure customer and business goals are met. The Customer Success Manager is responsible for?ensuring customers have a great experience and is expected to retain existing business and support expansion within their account portfolio.
The ideal candidate has a positive attitude, a passion for solving customer needs, practical communications skills via phone and email. This position will be responsible for post-sales support, building and maintaining customer relationships, handling customer inquiries, and overall customer satisfaction and retention. As the voice of the customer, you will also work closely with the Onboarding Team, Sales Team, and Professional Services Team, promoting a Customer Centric culture within Wilson Language Training.
**Essential Job Functions:**
+ Engage customers as part of an assigned portfolio, build strong working relationships with K-12 school leaders, and sustain business growth and profitability by maximizing value
+ Continually surprise and delight customers with a proactive, customer-centric attitude, resolving customer requests and complaints
+ Work with other internal teams to ensure seamless transitions throughout the customer journey
+ Minimize churn and optimize user adoption to drive renewals and expansion
+ Collect customer feedback and communicate to appropriate internal stakeholders as part of the ongoing improvement cycle
+ Ensure high customer engagement and satisfaction as measured by retention, health score, expansion opportunities identified, and CNPS
+ Analyze customer data to improve customer experience
+ Works collaboratively with several internal teams as well as other members of the Customer Success Team to hone an efficient metrics-driven customer success unit
+ Communicates a clear and thorough understanding of the organization-s products, offerings, and policies
+ Collaborates with multiple product teams to stay informed of all new and ongoing developments and projects
+ Understand and display WLT-s values
+ Other duties as assigned
**Minimum Requirements:**
**Skills and Experience**
+ Passion for service
+ Patient and active listener
+ Knowledge of best practices in customer service and retention
+ Exceptional organizational and project management skills, with the ability to set goals and prioritize many initiatives and opportunities with minimal guidance.
+ Self-awareness, decisive judgment, clarity, attention to detail, organization, ability to handle ambiguity, and goal orientation.
+ Proficient with applicable software applications
+ Excellent communication and interpersonal skills
+ Experience in the field of education, school/district leadership, educational publishing/technology
+ Highly organized and able to juggle multiple tasks and priorities
+ Self-driven and proactive nature
+ Demonstrated leadership qualities
+ High computer literacy and ability to learn new software
+ Team-first mindset with a focus on continuous improve
**Education or Certification**
+ Bachelor's Degree or related work experience
Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations. Actual pay, and allocation between base and any target discretionary bonus, will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations. Wilson offers competitive benefits, including:
+ Medical, dental, vision, and Life & Disability Insurance
+ 401k plan with partial employer match
+ Paid Time Off
+ Paid holidays
+ Tuition reimbursement
+ -O-Connor days,- which refers to a company-wide office closure between Christmas and New Year-s Eve, as well as other perks.
Anticipated Salary Range: $51,000 - $74,000.
Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace.? M/W/D/V
Customer Success Manager
Customer Success Manager Job In Tallahassee, FL
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at ************** .
**Overview of Job Function:**
Verint's Experience Management (XM) business unit is seeking an experienced Customer Success Manager (CSM). The CSM position is responsible for the day-to-day management and health of assigned accounts to ensure retention and renewal success as the advocate through the customer's Verint Journey. The CSM is responsible for the oversight of the client's voice of customer program and maximizing the products, services, adoption, and value. The CSM is expected to earn the right of trusted advisor with key client stakeholders to understand the client's business needs and challenges, drive adoption of Verint products and services, address any account servicing activities or concerns, and share the latest products and services. This role will work closely with the Sales team to identify any upsell opportunities.
**Principal Duties and Essential Responsibilities:**
+ Manages an assigned Customer book of business and meets or exceeds defined renewal and upsell targets.
+ Provides exemplary Customer service based on strong product and industry knowledge and assumes the "customer advocate" role for escalations, upgrades, services engagements.
+ Ensures customer maximizes the resources and processes in Verint to achieve the critical milestones that drive the partnership towards the goals of their VoC program.
+ Provides weekly forecast and status reports to management.
+ Demonstrates the understanding of the client's business challenges, KPIs through the development of measurement objectives and supporting metrics.
+ Establish a cadence of communication practices including meeting agendas, content, and follow up to track progress towards successfully achieving their business objectives.
+ Perform account planning, including insight delivery planning, services utilization, and a "now, next, future" strategy.
+ Accurate and timely report internal administration: CRM, weekly pipeline forecasting, ongoing reports to management, renewal planning and proposal preparation.
+ Collaborate with colleagues and internal departments to achieve underlying fundamental objectives and goals.
+ Provide recommendations to optimize a client Voice of Customer program.
+ Providing industry expertise and CX thought leadership.
+ Sharing best practices around upgrades and enhancements that will provide additional value to the client.
**Minimum Requirements:**
+ BA/BS degree or equivalent work experience.
+ 5-7 years' experience in a client facing role utilizing either Customer Advocate Expertise or Account Management.
+ Ability to manage client relationships and engage with stakeholders at all levels of the organization in order to build and grow business relationship.
+ Ability to establish cooperation and collaboration among members of cross functional teams and organizations, internally and externally.
+ Strong business knowledge and acumen, and ability to connect data to client's business objectives.
+ Exceptional verbal and written communicator.
+ Proficient in the use of standard business systems: MSOffice, Outlook, Word, Excel, and PowerPoint.
+ This position requires travel 25% of the time.
+ Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.
+ The ability to obtain the necessary credit line required to travel.
**Preferred Requirements:**
+ Experience in the voice of customer/experience management industry.
\#LI-BM1
Verint Systems Inc. is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment, based on one's race (including but not limited to natural hair, hair texture, hair type and protective hairstyles), color, religion, national origin, or sex, pregnancy (including childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), sex stereotyping, (including assumptions about a person's behavior or appearance, gender roles, gender identity, gender expression including gender dysphoria, or transgender status), disability, alienage or citizenship or immigration status, marital status, creed, genetic information, predisposition or carrier status, sexual orientation, military or Veteran status, political affiliation, familial status, caregiver status, status as a victim of domestic violence, unemployment status, natural hairstyles, sexual and other reproductive health decision-making, or any other classification or characteristic protected by applicable federal, state or local laws (collectively, "Protected Characteristics"), will not be tolerated. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.
**For US Applicants**
_2024 Benefits Offering (************************************************************ UI/faces/AtkTopicContentQuickPreview?TopicId=300000160018102&Title=Verint+2024+Benefits)\_
Customer Success Manager - Ford Pro Solutions
Customer Success Manager Job In Tallahassee, FL
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.
**In this position...**
As a Customer Success Manager, you will provide best-in-class experience while you work with a diverse set of companies across North American market to ensure they are offered the foundations needed to maximize the value of Ford Pro Solutions to optimize their fleet operation's needs.
An accomplished Customer Success Manager possesses unparalleled communication skills, a profound commitment to excellence, and an authentic enthusiasm for fostering client success. This pivotal position within our organization serves as the critical link between our valued clients and our company's key internal stakeholders. The role demands exceptional project management and leadership capabilities, as it involves orchestrating the strategic, technical, and operational facets of customer engagement and relationship management. As a Customer Success Manager, you will take on the role of the primary liaison for clients throughout their onboarding e and/or account management experience. In this capacity, you will act as both an advisor and a consultant, guiding clients through the seamless integration and adoption of Ford Pro Solutions, encompassing essentials, telematics, charging solutions, and fleet management. This role requires engaging with various client stakeholders, ensuring a smooth onboarding process, and fostering increased customer loyalty through diligent and effective partnership.
**What you'll do...**
+ Act as the key contact for the client post-sale to implement the solution(s) into their operational environment effectively. This may be done via emails, phone calls, video meetings, etc.
+ Manage the customer experience through onboarding and account management by interacting with the client and key internal resources to ensure all key milestones are met (includes assisting customer with initial product set-up and training on how to use)
+ Use analytics to proactively reach out to existing clients, aiming to boost product adoption rates and guarantee their sustained success with our application throughout customer life cycle.
+ Continuously improve the process by ensuring customer feedback is received and used to help the team generate and execute on ideas to enhance overall customer success
+ Cultivate strong relationships with customers to gain insight into their business objectives, thereby enhancing the return on investment (ROI) they achieve from our solutions.
+ Cross-functional internal collaboration to advocate for the voice of the customer to all relevant stakeholders internally and with our channel partners
+ Demonstrate an ability to create partnerships and manage relationships to investigate and resolve customer issues
+ Focus on increasing product adoption and revenue, as well as proactively managing churn results and customer satisfaction
+ Drive conversions from essentials (free) solution to paid telematics, parts and service by showcasing business value
+ Provide updates on new features or functionality for contracted services; identify opportunities to educate customers on existing and new Ford Pro Intelligence and Charging solutions
+ Demonstrate exceptional customer service by providing consistent, timely and accurate customer support
+ Reinforce the value and benefits of Ford Pro Solutions, up-sell/cross-sell services and products to increase customer satisfaction
+ Attain established objectives regarding quality targets, productivity & customer file maintenance within our CRM
+ Responsible to ensure customer health is maintained through product utilization, invoicing/payment, and overall satisfaction
+ Manage contract renewals and extensions
+ Partner with Sales, Product and Engineering a seamless transition and feedback loop to drive quality and product adoption
+ Contribute to Customer Success Assets (customer references, case studies, playbooks) and thought leadership
**You'll have...**
+ Bachelor's degree or equivalent relevant experience.
+ 4+ years of work experience in a customer facing role, going above and beyond to ensure the customers' needs are met in software, charging or fleet management.
+ 2+ years of project management experience in real world scenarios.
+ 2+ years of experience utilizing a CRM tool (i.e., Salesforce).
**Even better, you may have...**
+ 4+ years of experience in software implementations.
+ 2+ years of experience with SaaS products and charging hardware, electric vehicles, public/private fleet operations, charging infrastructure and/or mobility.
+ Outstanding follow-up and follow through to ensure customers' success and a positive outcome.
+ Experience in software implementations with a focus on fleet telematics, fleet management and / or charging software is strongly preferred.
+ Experience working with Dealers or Commercial Fleet customers in a sales or service capacity preferred but not required.
+ Analytical - ability to synthesize information to understand issues and solutions.
+ Critical Thinker - Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
+ Highly Organized - Ability to multi-task and handle multiple ongoing projects at one time.
+ Detail Oriented - Understands that the details matter and that these details can build client trust, appreciation, and respect.
+ Flexible - Comfortable working in a fast-paced environment. A willingness to absorb team members' input and change direction when needed.
+ Clear Communicator - ability to write and present effectively in a remote environment,
+ Adaptable - ability to respond to changing circumstances and to manage, solve problems, and provide solutions in a climate of ambiguity.
+ Ability to efficiently manage multiple projects of varying complexity.
+ Proven comprehension of technology and ability to speak and understand technical terms.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
+ Immediate medical, dental, vision and prescription drug coverage
+ Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
+ Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
+ Vehicle discount program for employees and family members and management leases
+ Tuition assistance
+ Established and active employee resource groups
+ Paid time off for individual and team community service
+ A generous schedule of paid holidays, including the week between Christmas and New Year's Day
+ Paid time off and the option to purchase additional vacation time.
For more information on salary and benefits, click here: **********************************
This position is a range of salary grades 5-8.
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************.
**\#LI-Remote #LI-CD1**
**Requisition ID** : 38709
Payer Relations, Manager (multiple openings)
Customer Success Manager Job In Tallahassee, FL
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
**Position Summary**
Leading contracting efforts under the Retail Health division of CVS Health as Minute Clinic locations begin expanding into Primary Care. The Manager, Payer Relations designs, develops contracts, maintains, and enhances relationships with payers and clinically integrated networks which serve as contractual networks of care for members. Manages and maintains relationships with payers by negotiating contracts, evaluating provider performance, resolving issues or disputes, identifying network expansion opportunities, and collaborating with internal and external stakeholders.
Positions may sit anywhere in the country but East Coast and/or near CVS Hub location preferred.
**What you will do**
+ Acts as a top-level specialist in contract negotiations with payers, establishing reimbursement rates, terms, and conditions that align with business objectives and financial goals.
+ Creates and maintains strong working relationships with payer representatives and key decision-makers, including addressing concerns or issues, and collaborating to identify opportunities for mutually beneficial results.
+ Advises on the development of the organization's payer strategy by analyzing market trends, identifying emerging opportunities, and assessing payer landscape dynamics.
+ Evaluates payer performance metrics, such as claims processing, reimbursement accuracy, and contract compliance, and identifies areas for improvement.
+ Develops and executes payer agreements by collaborating with legal, finance, and operations to ensure all payer aspects are sufficiently addressed and advanced.
+ Interfaces with internal stakeholders to ensure timely and accurate fee schedule implementations and educate stakeholders on terms and conditions of payer arrangement.
+ Corrects conflicts, addresses grievances, and negotiates satisfactory resolutions of payer-related issues and disputes.
+ Consults on industry trends, regulatory changes, and healthcare policy developments that could impact payer relations and reimbursement models.
+ Provides continuous recommendations to senior leadership to guide decision-making and ensure alignment with the organization's strategic goals.
**Required Qualifications:**
+ Minimum 5 years work experience managing payer and/or provider contracting for fee for service and/or value-based contracting.
+ Familiar with contract analytics, implementation, and ongoing contract management
+ Proficient in Microsoft Office Products, specifically Excel
+ Ability to think independently in a fast-paced environment where priorities change quickly.
+ Adept at problem solving and decision-making skills.
+ Adept at collaboration and teamwork
+ Adept at growth mindset (agility and developing yourself and others) skills.
+ Adept at execution and delivery (planning, delivering, and supporting) skills.
+ Adept at business intelligence
**Education**
+ Bachelor's degree preferred/specialized training/relevant professional qualification.
**Pay Range**
The typical pay range for this role is:
$54,300.00 - $159,120.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health (******************************************
We anticipate the application window for this opening will close on: 12/22/2024
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Customer Success Manager
Customer Success Manager Job In Tallahassee, FL
**_Job Title:_** Customer Success Manager Trellix is a global company redefining the future of cybersecurity and soulful work. The company's comprehensive, open and native cybersecurity platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at ******************* .
**_Role Overview:_**
Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and successful implementation of Trellix Solutions. The CSM must consult with customers at all levels, articulating the value of Trellix solutions and services to inspire the adoption of products, services, educational offerings, and support. This role also focuses on managing both the health and renewal motions of customer accounts, driving renewal deals from start to finish, while identifying opportunities for upgrades and cross-sells. Ultimately, the CSM's efforts promote retention and loyalty, leading to successful renewals and overall customer satisfaction.
**About the Role:**
+ Serves as the primary post-sale point of contact for clients/customers.
+ Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of company products/services.
+ Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s)/services.
+ May recommend specific solutions to achieve customer's desired result. Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products/services; accountable for client renewal and retention results.
+ Ensures best practices are adopted for product use.
+ May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support.
+ May or may not be on a sales incentive plan that is based on individual and/or team sales results (e.g., revenue, bookings, unit sales). This is an individual contributor role.
**About You:**
+ 7+ years of customer engagement and account management experience in a SaaS solutions company and/or an enterprise software/Cybersecurity industry is desirable.
+ As a trusted advisor, you are experienced in successfully working with a portfolio of large enterprise and major clients leading to adoption, expansion, and renewals of our dynamic products.
+ Strong customer orientation with the ability to manage complex projects and conflicting requirements.
+ Outstanding communication skills and ability to collaborate cross functionally
+ You have an enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products and services
+ Ability to build and maintain highly valuable and outcome-based relationships with a diverse customer account base
+ University degree or equivalent experience
This position is paid (in part) on a commission basis. The Base Pay Range is $83,000 - $154,000. The On Target Earnings (OTE) Range (base pay plus on target commission) is $103,000 - $192,000. Actual base pay within the Base Pay Range and actual OTE within the OTE Range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include long-term incentives, subject to various metrics and company policy.
**_Company Benefits and Perks:_**
We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
+ Retirement Plans
+ Medical, Dental and Vision Coverage
+ Paid Time Off
+ Paid Parental Leave
+ Support for Community Involvement
We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
Manager, Client Engagement Management
Customer Success Manager Job In Tallahassee, FL
We're on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data. It's a big challenge, but big challenges are what we do best. We're already transforming some of the world's largest health systems-helping them turn data into lifesaving decisions and better patient care.
We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you're excited about making healthcare more human, you've come to the right place.
The Manager, Client Engagement Management is an entry-level management position within Oracle Health responsible for providing quality engagement management implementation work across Clinical and/or Revenue Cycle projects while managing a team of Engagement Owners and Integration Architects. This position will have a broad understanding of solutions, industry best practices, multiple business processes, or technology designs within Oracle Health products.
Career Level - M2
**Responsibilities**
**Responsibilities:**
Performs varied, complex duties and tasks that need independent judgment, to implement Oracle Health clinical and revenue cycle products and technology to meet customer needs. Applies Oracle Health methodology, leveraging tools, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements in Engagement Owner or Integration Architect capacity. May lead the project planning design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget, while aligning a solid domain strategy. Effectively consults with management of customer organizations. Ensures that operational policies are followed and that business objectives are achieved by focusing on best practices, process improvements, and proper compliance reporting. Responsible for operational metrics and overall business results for area of responsibility. Manages individual contributors. Provides coaching, guidance, and feedback to develop skills of project team members and direct reports. Contributes to the success of growing a strong consulting practice assisting with interviews, management of HR duties and standard work compliance. Demonstrates multiple business process expertise within one product family or technology solutions architect and design expertise for one technology product and understand cross stack impacts in Oracle Health solution portfolio.
**Expectations:**
Travel expectation is up to 25% within their Billable portion of the role. Experience desired would be that of having implemented a full suite of Oracle Health products in Clinical and Revenue Cycle space and understanding Oracle Health's implementation methodology and operational compliance needs. Previous people management or directs reports is desired, but not required.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range: from $77,600 to $178,200 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling ***************, option one.
**Disclaimer:**
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
*** Which includes being a United States Affirmative Action Employer**
Customer Engagement Manager
Customer Success Manager Job In Tallahassee, FL
ABOUT OUR STORE: What better place to share your love for pets than in our stores? With so many opportunities under one roof, you'll be sure to find a career path that inspires you. As part of the Department Manager team, you'll ensure that the store runs smoothly-from head to tail. From motivating associates to ensuring we have the right product on the floor, our Department Managers drive the success of our stores by ensuring our customers have an engaging, personalized shopping experience.
ABOUT YOUR ROLE:
In a store as big as ours, we need all hands (and paws, wings and fins!) on deck to ensure we are operating efficiently. So, as a PetSmart Customer Engagement Manager, you'll help lead the store team in the following areas:
* Pet Parent Engagement: You'll set the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores. You'll have fun getting to know the customers and their pets so you and the team can create a personalized shopping experience.
* Associate Leadership: Our associates are key to making great experience in our stores. As the Associate Lead, you'll help to lead a team who are as passionate about pets as we are. You'll lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents.
* Overall Retail Initiatives: Creating an exceptional customer experience is a top priority for all our leaders. From ensuring our associates have extensive knowledge of pet solutions to building connections with pet parents, our leaders ensure a safe and fun environment in our stores.
ABOUT YOUR CAREER:
Just like we're there for pets at every stage of their lives, we'll be with you at every stage of your career, too. With PetSmart, you will have opportunities to:
* Gain experience in a different business unit-from the store to the salon or the Pets Hotel
* Develop your leadership skills as an Assistant Manager or Store Manager
* Tackle the challenge of a new store opening
* Transfer to any one of our 1600 stores nationwide
THE WARM AND FUZZIES:
We've highlighted job responsibilities as best as we could above-but the best parts of working at PetSmart can't be fully described in the .
* It's the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea!
* It's the relief Rosie feels when you help her mom select the best food for her upset tummy and her delight when it turns out to be chicken flavored!!
* It's the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, he's taken!
* It's the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel.
* It's the celebration of Bella's birthday, Gizmo's graduation from puppy classes or Ace's adoption.
* It's the little things we do that add up to really big things that pets need.
Working at PetSmart is not a job, it's a community of those who work together for the love of pets.
Apply now to experience a career that loves you back.
We look forward to seeing your application to join our Department Management team!
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to. This position is also eligible for benefits as described at **********************************
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law.
The employer will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the Los Angeles, San Francisco, and Waterloo Fair Chance Initiative for Hiring. Applicants must be the age of 18 or over, unless located in Montana or where otherwise required by local or state law.
SLED Client Executive - Florida
Customer Success Manager Job In Tallahassee, FL
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SLED Client Executive - Florida to join our team in Tallahassee, Florida (US-FL), United States (US).
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a Sr. Client Executive to join State, Local & Education Practice (SLED) in Tallahassee.
Duties & Responsibilities:
* Client Executives drive revenue and margin growth within existing accounts.
* This role will be expected to grow quality pipeline, win profitable deals, and manage growth activities with the objective of creating mutually beneficial, trust-based relationships that create value.
* The Client Executive will drive incremental growth on existing assigned accounts.
* Provides direction and guidance for operations, administration, and results for a major department or multiple departments within a function or work area.
* Establishes operational objectives for managers and/or teams of professionals across assigned areas.
* Assumes ownership of the most complex / significant client relationships within assigned areas of responsibility.
* Builds and maintains advisory relationships with senior executive-level clients and client influencers.
* Services and solutions include partial to full outsourcing using multiple service components and a mid- to large-size program/project portfolio.
* Accountable for all phases of account expansion and delivery of moderately complex solutions and expansion / growth.
Minimum Requirements:
* 10+ years in a technology services and solutions direct client role in SLED in Florida
* 10+ years' experience with direct client relationships up to the CxO level in SLED
* Based in Tallahassee Metro area
Nice to Haves:
* Advanced ability to lead multiple large teams simultaneously.
* Able to multi-task to manage both tactical and strategic work streams relating to area of responsibility over a function and/or region.
* Expert knowledge of contract management, client relationships, people management, project management, and relevant industry information.
* Expert negotiation skills with senior executives
* 5+ years' experience growing revenue and margin directly to Public Sector clients.
* Ability to network across NTT DATA
#INDSALES
#LI-SGA
#USSALESJOBS
#SLED
#MLWPS
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
RWD Engagement Manager
Customer Success Manager Job In Tallahassee, FL
Why Norstella? Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Citeline, Evaluate, MMIT, Panalgo, and The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making.
Together, we help our clients:
+ Assess the market need and competitive landscape
+ Know precisely which drugs to prioritize in their portfolio
+ Find out where the launch difficulties will be-before they're difficulties
+ Track and improve market access post-launch
By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. At Norstella, we don't just deliver information and insights. We deliver answers you can act on.
**About The Role:**
As a Norstella RWD Engagement manager, you will lead the day to day execution of a client project to help clients achieve their goals. You'll work directly with clients and take ownership of the overall project and its end products while guiding and coordinating individual team members.
You will have the opportunity to build on your proven leadership skills and leverage your interest in inspiring others, building strong relationships, and creating a true followership. In a collaborative team setting, you'll work closely with others but also autonomously with little direction. Your superior analytical, quantitative and conceptual thinking skills and strong interpersonal and communication skills will ensure successful client projects and team performance.
Project work typically includes understanding client objections, refining data to meet specific clinical specifications, developing insights for presentation, and coordinating across other client projects to ensure a coordinated program effort. You will ensure client objectives have been achieved and facilitate a successful hand-off to our client support teams. Key responsibilities include:
+ Lead the day to day execution of a client project while guiding individual team members. Serve as the main client point of contact for strategic project engagements and internal team lead. Address client questions independently and provide subject matter perspective regardless of project scope. You will take ownership of the overall project and it end products.
+ Partner with internal Norstella resources to support implementation opportunities across the Norstella family of companies.
+ Exhibit a client-first mentality with responsiveness, updates on market events, and facilitate discussions at end of projects to support opportunity for follow-on work discussions.
+ Adhere to Norstella standards regarding engagement management, project delivery, and team collaborations.
+ Maintain and update client and project documentation.
+ All other duties, as assigned.
**Required Experience:**
+ 5-6 years of experience in life sciences strategy consulting AND program management, with an emphasis in Real World Data Strategy or similar roles within biopharmaceutical / pharmaceutical commercialization
+ Demonstrated ability to manage multiple workstreams / teams at one time & create complete, "client-ready" deliverables with creative analyses for partner review
+ Demonstrated deep understanding and breadth of experiences across the market access and real world data landscape.
+ Experience in mentorship & development of junior managers & associates
+ Comprehensive understanding of life science and pharmaceutical engagement strategies and tactics, acting as a thought partner to clients
+ Significant experience with data analytics and quantitative models to support strategic client engagements
+ Strong team player, ability to work with cross-functional staff, but able to work autonomously with little direction.
**The guiding principles for success at Norstella:**
+ Bold, Passionate, Mission-First
+ Integrity, Truth, Reality
+ Kindness, Empathy, Grace
+ Resilience, Mettle, Perseverance
+ Humility, Gratitude, Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Open Vacation Policy & Company Holidays
_The expected base salary for this position ranges from $160,000 to $210,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
Pharmacy Relationship Manager
Customer Success Manager Job In Tallahassee, FL
Job Description
Whether you are working in the Pharmacy industry looking for additional income, an established healthcare sales professional, or looking to break into Medical Sales, America's Pharmacy Group, LLC is a great opportunity for you.
As a Pharmacy Relationship Manager, you will help drive the growth of our company through building and retaining customer relationships. You can even change the way healthcare is delivered to Americans.
Our Pharmacy Savings Card works like GoodRx and SingleCare. With savings of up to 80% off prescriptions, we provide the highest discounts in the industry!
We are now seeking Pharmacy Relationship Managers in your area!*
What does a Pharmacy Relationship Manager do?
Educate Pharmacy Staff about how their customers can save up to 80% on prescriptions
Provide Savings Cards by engaging with medical offices and educating Office Staff about how their patients can save up to 80% on medications
Create, build, and retain relationships with Pharmacy Staff and Healthcare Providers
*We are currently hiring for positions nationwide.
Please only submit one application, even if you are interested in multiple territories. We will discuss the location you desire during the interview process.
Requirements
What you need to qualify:
Pharmaceutical/medical sales experience is preferred but not required
Sales skills with a proven track record
Exceptional interpersonal skills (building strong relationships)
Excellent verbal and written communication skills
Ability to work independently to oversee accounts and increase revenue
Benefits
Training and compensation:
We include comprehensive training and ongoing coaching
Great Commission! We pay commission on a per-claim basis, which means you make money every time someone uses our Pharmacy Savings Card!
Monthly Bonuses
Corporate Banking Relationship Manager
Customer Success Manager Job In Tallahassee, FL
The Corporate Banking Relationship Manager will develop and manage relationships with high value business clients. This senior banker will self-source and work with internal business partners helping to facilitate an environment of successful delivery of products and services within an assigned territory. The Corporate Banking Relationship Manager will be the primary contact for borrowing needs providing financing solutions for working capital growth, acquisitions, owner occupied real estate, equipment, and debt restructuring for new and existing clients.
**Key Responsibilities and Duties**
+ Develops and maintains an active prospect list, outreach plan, and referral sources. Works with large private, publicly traded, and sponsor owned companies.
+ Other duties as assigned.
+ Creates efficiencies and consistency in work product, knowledge and communications; fostering a culture of sharing best practices and creating operational efficiencies.
+ Engages bank partners to provide a complete suite of deposit, loan, and related products.
+ Manages service requests from customers within the assigned portfolio.
+ Identifies, gathers, and analyzes information to assess credit risk, establish viability of sources of repayment and determine appropriate loan structure making recommendations regarding structure, risk ratings, credit decisions to management in line with policies and procedures.
+ Identifies strengths and weaknesses in capital, liquidity, loan structure, collateral, and management capability using the information to assign credit risk rating.
+ Monitors competitors and peer organizations to stay abreast of emerging trends in the industry and utilize this information to secure the competitive position of the organization.
+ Works through complex credits and/or other unique situations. Anticipates risk and develop contingency plans to manage risks.
+ Identifies opportunities for improvement and seeks insights from other sources to generate potential solutions. Aligns activities to meet individual, team and organizational goals.
**Educational Requirements**
+ University (Degree) Preferred
**Work Experience**
+ 5+ Years Required; 7+ Years Preferred
**Physical Requirements**
+ Physical Requirements: Sedentary Work
**Career Level**
8IC
**Preferred Qualifications**
+ Significant Corporate Banking/Middle Market C&I experience
+ Experience working with large private, publicly traded and sponsor owned companies
+ Experience originating or participating in syndicated loans
+ Expected Travel: 20%
**Posting End Date:** 12/6/24
**Job Seeker Notice**
EverBank, N.A. ("EverBank") is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.
EverBank's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.
VEVRAA Federal Contractor
Member FDIC
Notice to Job Seekers (*********************************************************
**Pay Range** $191,200 - $258,700
EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.
We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.
Strategic Account Manager
Customer Success Manager Job In Tallahassee, FL
Strategic Account Manager **Strategic Account Manager** Join our dynamic team at Lionbridge as a Strategic Account Manager and embark on an exciting journey in sales. In this role, you'll have the opportunity to independently manage and develop relationships with a diverse range of clients. Your primary focus will be on presenting Lionbridge's solutions and services to prospective clients, effectively articulating the value proposition to meet their needs and challenges.
**What You Will Do:**
+ Independently manage and develop relationships with clients to present Lionbridge's solutions and services.
+ Maintain a robust and up-to-date pipeline, identifying and pursuing existing and upsell opportunities to achieve set revenue quotas.
+ Conduct thorough needs assessments to understand client requirements and tailor solutions accordingly.
+ Educate customers on Lionbridge's service lines, solutions, pricing, and availability, consistently exceeding revenue targets.
+ Cultivate and nurture strong relationships with stakeholders, both internal and external, to address inquiries and provide updates.
+ Provide regular updates and reports on sales activities, pipeline status, and performance metrics to management.
+ Stay informed about industry trends and developments to incorporate market insights into sales strategies.
+ Act as a trusted advisor to clients, providing expert guidance and support throughout the sales process to ensure customer satisfaction and retention.
**To Be Successful You Will Have:**
+ Proven experience in sales or account management, with a track record of exceeding revenue targets.
+ Strong communication and interpersonal skills, with the ability to build rapport and credibility with clients.
+ Excellent problem-solving and negotiation skills, with a focus on delivering tailored solutions to meet client needs.
+ High level of self-motivation and initiative, with the ability to work independently and as part of a collaborative team environment.
+ Proficiency in CRM software and other sales tools, with the ability to leverage technology to drive sales effectiveness.
+ Bachelor's degree in Business Administration or a related field preferred.
**In Return, You Can Expect**
+ Ongoing career opportunities at a repeat Forbes and Newsweek-listed "Best Employer for Women", "Best Employer for Diversity", "Best Remote Employer", "Best Large Employer", and "Most Loved Workplace"
+ Career development and a career path designed to utilize your learned skills and ultimate professional passions in a world-leading company with over 25 years of world-leading experience
**Our People are Our Pride - Benefits and Perks**
+ Competitive pay based on the work you'll do here and not your previous salary. Expected Compensation: $115k-$135k/year base + a competitive and achievable commission plan!
+ Health Coverage for you and your family with multiple plan options: Health, Vision, Dental; as well as HSA and FSA eligible programs
+ Generous Paid-Time-Off and 10 Company Paid Holidays, as well as Floating Holidays, Paid Volunteer Days and an additional Paid Day Off for your Birthday!
+ 401k with company match
+ Free access to Lionbridge's Employee Wellness Platform and Employee Assistance Program to support both physical and mental health
+ Earn extra money in your HSA for completing Wellness Incentive goals through employer contributions
+ Career guidance with learning and development opportunities along the way, backed by Lionbridge's Internal Mobility and Referral Bonus programs
**About Us**
Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers' clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
**Breaking Barriers. Building Bridges.**
Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.
If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at ********************** for assistance.
Sales Manager OEM
Customer Success Manager Job In Tallahassee, FL
The Sales Manager is responsible for attainment of assigned goals tied to the overall performance of the hotel. The individual will be responsible for effectively soliciting and securing new accounts. The Sales Manager will work in conjunction with the Director of Sales to achieve the hotel's revenue and market share goals for one or more properties. The focus of sales may vary based on the respective property the associate is assigned to (i.e. Leisure Business Travel Group SMERF). Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.
Responsibilities
QUALIFICATIONS:
High School diploma or equivalent required; previous Hotel Sales experience preferred.
Must have a valid driver's license for the applicable state.
Must possess developed verbal and written communication skills to frequently negotiate convince sell and influence other managerial personnel hotel guest(s) and/or corporate clients.
Experience with professional selling skills desired: opening probing supporting closing
Must be proficient in general computer knowledge especially Microsoft Office products
Must be able to work independently and simultaneously manage multiple tasks; strong organization and presentation skills
RESPONSIBILITIES:
Effectively attain assigned sales and revenue goals as well as solicitation call goals.
Proactively conduct solicitation calls conduct sales tours and entertain clients specific to Leisure SMERF Business Travel (BT) and/or Groups as applicable by property.
Grow existing relationships with assigned accounts specific to Leisure SMERF Business Travel (BT) and/or Groups as applicable by property.
Monitor and evaluate trends within your market segment.
Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
Adheres to Aimbridge Hospitality's established regulations company standards sales standards and sales metrics related.
Develop a full working knowledge of the operations and policies of the hotel and applicable departments.
Maintain strong visibility in local community and industry organizations as applicable.
May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes etc.
Attend daily/weekly/monthly meetings and any other functions required by management.
Perform any other duties as requested by the General Manager or Director of Sales.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Regional Manager
Customer Success Manager Job In Tallahassee, FL
Description
National fast-casual franchise with 9 locations in the North Florida and Southwest Georgia area looking for a passionate, self-motivated, honest individual. We're looking for a leader who can coach their team to achieve operational excellence as regional manager of multiple high volume locations. Starting salary of 75k - 100k depending on qualifications and experience.
Profit sharing plan
50 hour workweek
Up to 3 weeks vacation
Flexible hours
3 paid holidays per year
Minimum Qualifications
4 years of college + 2 years of upper-level management experience OR 2 years of college + 5 years of upper-level management experience
Excellent judgement and decision-making skills
Strong written and verbal communication skills
Good problem solving and analytical skills
Must be hard-working, team-oriented, friendly, honest, and have great interpersonal skills.
Type: Full-time Pay: $75,000.00 to $90,000.00 per YEAR
Area Sales Manager
Customer Success Manager Job In Tallahassee, FL
Tallahassee, FL | Remote
About Western Funding Inc.
Western Funding, a dynamic and fast-growing auto finance company, believes in PEOPLE with the PURPOSE and PASSION to assist our dealer partners throughout North America. Western Funding is a fast growing, specialized consumer finance company and subsidiary of Westlake Financial Services, providing automobile financing to borrowers with limited access to traditional credit. Our Area Sales Managers are individuals with the vision and dedication needed to assist our current and future dealer partners to sell more cars and trucks by financing more customers.
Job Description
What's the role?
Our Area Sales Manager is the face of the company to our number one customer - our dealers. The focus of this role is to increase the number of funded deals by partnering with dealers who will be a good fit.
The Area Sales Manager role enables growth by identifying, onboarding, and managing growth with dealers in their respective local Region. Western Funding's program requires a consultative sales and management approach. Establishing strong relationships with dealers who understand how the program can help their business grow is the key to the success of this role.
This is a full-time position reporting to our Regional Sales Managers. We are looking for candidates based in the US who are comfortable working remotely and on the road.
What is it like being part of our External Sales Team?
New Hire training is provided to ensure your success in taking the role. This training will prepare and provide you with proper knowledge and skills to perform the role in the field.
You will be part of a positive and supportive team who will encourage you to overcome sales barriers.
What you'll do as our Area Sales Manager?
Present and communicate company products and services to all levels of management within Independent and Franchise Dealerships live-in person;
Identify sales prospects and contact these and other accounts assigned to you;
Follow-up on new leads and referrals resulting from telephone calls for Independent and Franchise dealers;
Develop, maintain and grow current and potential dealer partners within the Independent and Franchise Dealer communities;
Constant and effective communication, via phone calls or in person, with dealer partners on current programs; and
Train dealers in Western Funding including proper documentation needed for fast funding of contracts
Qualifications
Qualities we look for in our Internal Sales Representative:
You must have a working knowledge on MS Office Suite (Outlook, Excel, Word, PowerPoint)
Must have a High School diploma or equivalent (required)
College degree or equivalent work experience (preferred)
Strong knowledge of Automotive, Finance and Sales
With previous experience in the Financial Services Sector or within a Car Dealership
1-2 year's previous experience in a challenging sales role with a proven track record of success
A Clear and effective Presentation skills
Strong Interpersonal and communication skills
Knowledge of warm calling, appointment setting, and sales techniques
Strong computer skills and adaptability to new technology
Results Orientation: getting things done in alignment with Company objectives
Able to work independently and in a team
Bi-lingual (Spanish) a plus
Comfortable Travelling up to 75% of the time, due to visiting Auto Dealers
Benefits
What do we offer?
Medical, Dental, and Vision benefits
Life Insurance and Long-term disability plans
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
Wellness Programs
Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
Annual Flu Shot
Paid Vacations Days
Paid Sick days
Paid holidays
HGym (available in our Los Angeles, CA & Dallas, TX office)
Rental Car Discounts, Dell Member Purchase Program
UKG Wallet
Acknowledgement
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative
#WFI
Manager, Direct In-Home Sales
Customer Success Manager Job In Tallahassee, FL
At a glance:
A sales leadership role with 70% of time spent in the field and 30% spent in the office, leading and coaching a team of Outside Sales Representatives selling ADT's core residential product: Home Security and Home Automation
Benefits include paid training, paid time off, W-2 status, comprehensive health/vision/dental insurance and 401k
In this role, you will set the tone for your team's success by leading from the front, while overseeing and guiding a team. Additionally, you'll be responsible for interviewing, hiring, training and motivating the team on a daily basis.
Safe Haven Security, ADT's largest authorized dealer is EXPANDING! We are looking to add a TALENTED, HARD-WORKING Sales Manager to our growing team! We're looking for a motivated, go-getter with some real HUSTLE! Previous management experience is preferred - but we'll develop a high-performing sales rep with the right ATTITUDE! This is a W-2 position with benefits - so you supply the DRIVE, we'll handle the rest!
Job Summary:
The Sales Manager will be responsible for managing the daily activity of a local Outside Sales team
Responsibilities in the Office:
Interview and hire Outside Sales Representatives
Assign and manage leads
Track and audit sales
Conduct training, 1:1 coaching/development, facilitate team huddles
Support your team by controlling attrition, critical to your overall success
Daily office hours: 10:00am - 2:00pm
Responsibilities in the Field:
Maintain and/or exceed minimum personal sales requirements
Motivate the team through phone and group chat communication
Ride-alongs for new hires and struggling sales reps
Perform other duties as requested by Regional Sales Management
Daily field hours: 2:30pm - 8:30pm
Qualifications:
3+ years of Outside Sales experience, supervisory preferred
Ability to work efficiently with technical devices including laptops, tablets, and other similar support tools
Innate ability to lead and motivate others
The ability to travel within assigned territories and company facilities using a reliable personal vehicle
Working Conditions:
Office work required daily (30%)
Field work required daily in all weather and climate conditions (70%)
Occasional travel, as required
Our Sales Managers Receive:
Uncapped commissions on personal sales
Uncapped overrides on your sales staff
Monthly performance bonuses
Weekly base salary
Paid training
Paid vacations
Health, dental, vision, & 401k benefits
first year income hitting minimum requirements $127,600
Safe Haven Security is an Equal Opportunity Employer
District Sales Manager - Southeast
Customer Success Manager Job In Tallahassee, FL
**Job Purpose** The District Sales Manager will engage with customers to grow, develop, and cultivate relationships and to effectively articulate the customers' current and future needs. This person will support the sales growth of Dana aftermarket products within the light vehicle retail and traditional aftermarket channels.
**Job Duties and Responsibilities**
PRIMARY DUTIES AND RESPONSIBILITIES
* Grow, develop, and maintain strategic relationships with retail and traditional aftermarket locations within an assigned territory.
* Individual contributor role managing multi-state territory.
* Promotes products/solutions to both direct and indirect customers.
* Develop/maintain technical competency for Dana products.
* Manage key retail location relationships on an assigned basis working directly with national account manager.
* Maintain current knowledge of competitor activities and changes in market.
* Represent voice-of-the-customer within Dana and responsible for customer metrics.
* Develop sales strategy and objectives to achieve goals as defined in assigned KPIs.
* Drive results with aftermarket customers (retailers, distributors, technicians/service providers, other)
* Make product presentations to purchasing, sales, and other customer representatives.
* Respond to customer requests for day-to-day requirements.
* Partner with internal Dana teams (product, pricing, engineering, marketing, finance, training) to achieve growth objectives.
* Executes on marketing and new product launches provided by leadership.
* Performs all other duties as assigned
**Qualifications**
EDUCATION AND QUALIFICATIONS
* Minimum bachelor's degree in Sales, Business Administration, Engineering or Related Field preferred
* Prior sales and industry experience not a requirement. Field sales experience a plus.
* Willingness to travel up to 80% of the time as needed with the ability to work non-traditional business hours.
SKILLS AND COMPETENCIES
* Must be well organized and able to operate independently with minimal guidance on scheduling.
* Must prioritize visits/strategy based on opportunity size/return.
* Ability to work successfully in a matrix environment.
* Ability to work independently and efficiently.
* Must be effective in a team environment.
* Must be able to demonstrate strong sales and negotiation skills.
* Ability to maintain high commitment to customer service while executing multiple project priorities.
* Excellent written, verbal and presentation skills
* Proficient technical skills Microsoft Office; PowerPoint, Excel, CRM systems
* Strong interpersonal, organizational, and analytical skills
* Proven problem-solving skills with the ability to work with people in pressure situations.
* Strong commercial and business acumen
* Strong leadership qualities
Provider Description Enabled SAP as service provider
* "route" is used for session stickiness
* "career SiteCompanyId" is used to send the request to the correct data center
* "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
* "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another
Provider Description Enabled YouTube
Online Sales Concierge
Customer Success Manager Job In Tallahassee, FL
Online Sales Concierge - 2404940 Description D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at **************** for more information.
D.R. Horton, Inc. is currently looking for an Online Sales Concierge. The right candidate will specialize in the process of converting internet leads to onsite traffic/sales.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Manage all incoming internet leads from company website and outsourced companies
Ensure a positive experience to all potential customers whether online, live chat or by phone
Convert qualified leads into office appointments with onsite Sales Representatives
Enter and update information in a customer management database
Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
Responsible for producing monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis)
Generate a monthly analysis of divisional website traffic, hits, source, etc.
Maintain current knowledge of communities, product, plans and amenities
Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
Coordinate mass mailing lists and the mailing of materials to prospective clients
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Ability to work overtime
Qualifications Education and/or Experience
High school diploma or general education degree (GED); and/or one to three years of related experience and/or training
Superb interpersonal, written and verbal communication skills
Ability to work well within a team
Provide attention to detail and manage multiple responsibilities
Strong organizational and follow-through skills
Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
Proficiency with MS Office and email
Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision and peripheral vision
The noise level is generally moderate
Preferred Qualifications
Licensing requirements vary by state
Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:
Medical, Vision and Dental
401(K)
Employee Stock Purchase Plan
Flex Spending Accounts
Life Insurance
Vacation, Sick, Personal Time and Company Holidays
Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeople2 Job: Sales Primary Location: Florida-Tallahassee Organization: Home Builder Schedule: Full-time Job Posting: Sep 10, 2024, 5:00:00 AM