Customer success manager jobs in Tamarac, FL - 855 jobs

Are you a finance expert with a passion for client success and cutting-edge tech? We're seeking a highly motivated Financial CSM to bridge the gap between complex financial workflows and our innovative platform. If you thrive on building strong relationships and guiding clients to success, join our pioneering fintech team! *Please note this position is applicable only for applicants who are able to commute to New York as it will require some in-office days Responsibilities: Client Partnerships: Build and maintain strong, lasting relationships, ensuring client satisfaction and retention. Tailored Solutions: Deeply understand customer financial processes to deliver value-driven solutions using our platform. Workflow Translation: Convert complex cash flow management (AR, AP, forecasting) into tangible actions on our platform. Lead Point of Contact: Serve as the primary contact for all account management and solution delivery needs. Drive Success: Ensure timely solution delivery, aligned with customer goals, and conduct onboarding/check-ins. Collaborate & Enhance: Partner with Sales and Product to identify opportunities and refine our offerings. Insights & Support: Deliver performance reports and assist with complex client requests. Requirements: Experience: 3+ years in customer success, relationship management, or similar client-facing roles. Finance Acumen: Strong background in finance, accounting, or economics (CPA a big plus!). Workflow Expertise: Deep understanding of financial workflows, reporting, and cash management. Client Management: Proven ability to manage multiple client accounts and projects. Communication: Excellent written and verbal skills, translating complex finance to clear value. Mindset: Analytical, proactive problem-solver, and highly motivated. Tech Savvy: Experience with CRM tools (e.g., HubSpot, Salesforce). Bonus Points: Experience in fintech, treasury, or FP&A tools. Familiarity with US business finance/treasury workflows.

Are you a driven Success Manager? Are you interested in an opportunity to empower educators to improve student outcomes for an EdTech company that's leading the way in the future of teaching and learning? Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. Trusted by more than 4,000 districts and numerous state education agencies, Amira is helping 4 million students worldwide become motivated and masterful readers. They seek a Success Manager in Southern Florida to ensure the flawless onboarding and drive the deep, sustained product adoption of Amira across all user levels within assigned school districts. The Success Manager's primary goal is to translate product features into pedagogical value, empowering educators to improve student outcomes. Major Responsibilities Onboarding & Project Management: Lead and project manage all aspects of new school and district implementations, from technical setup to user training, ensuring a timely and successful launch. Training & Professional Development: Design and deliver high-quality, engaging training and professional development sessions for teachers, coaches, and school administrators (both virtual and on-site). Adoption & Usage Analysis: Proactively monitor product usage data to identify trends, celebrate successes, and address adoption risks. Develop and execute data-driven intervention plans for at-risk users or schools. Relationship Building: Build strong, collaborative relationships with mid-level district and school-based contacts, including Curriculum Directors, Principals, Instructional Coaches, and teacher leaders. Best Practice Consultation: Serve as a pedagogical expert on the Amira platform, consulting with schools on best practices for integrating Amira into their existing curriculum and instructional routines. Product Expertise & Feedback: Distill the reasons why the product is working well and why it is failing to deliver value. Convey this information back to R&D in an actionable form. Risk Mitigation: Mine for and mitigate customer concerns or issues in a creative, proactive, and relentless way. Preferred Qualifications: 3+ years of experience in customer success, implementation, professional development, or a former K-12 educator role (e.g., Instructional Coach, Principal, etc.) Experience implementing software solutions, preferably in the Education SaaS industry. Experience delivering professional development or training to adults. Strong project management and organizational skills. Ability to analyze data to derive actionable insights. Excellent communication and presentation skills. Deep empathy for the challenges and goals of educators. 50% travel. Experience in education administration and/or a start-up organization a plus. Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. As the leader in third-generation edtech, Amira listens to students read out loud, assesses mastery, helps teachers supplement instruction and delivers 1:1 tutoring. Validated by independent university and SEA efficacy research, Amira is the only AI literacy platform proven to achieve gains surpassing 1:1 human tutoring, consistently delivering effect sizes over 0.4. Rooted in over thirty years of research, Amira is the first, foremost, and only proven Intelligent Assistant for teachers and AI Reading Tutor for students. The Renaissance Network - Building World-Class Teams to Impact Education We process certain personal information about you for our legitimate business interests to identify and contact suitable individuals about opportunities that may be relevant to them. Details are set out in our Privacy Policy, including how to opt-out (ren-network.com/privacy-policy). The Renaissance Network (TRN) is an equal opportunity employer. TRN complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.

A leading food company is seeking a Global Exports Manager to oversee international operations through US consolidators. The ideal candidate will manage brand development, oversee distributor relationships, and engage in strategic business initiatives. A bachelor's degree and 8+ years in sales or account management in the CPG or FMCG industry are required. Fluency in English and proficiency in Excel are essential, with Spanish as a valuable asset. Competitive salary and comprehensive benefits package offered. #J-18808-Ljbffr

Regular Your opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. As a Client Relationship Manager, (CRM), you play an essential and impactful leadership role that informs the daily operational success of the local branch. You are the first point of contact at the branch and will work cross-functionally with other branch team members and partners across the firm to deliver exceptional experiences for our clients. You will assist the Branch Manager and sales/support staff with meeting our clients' needs, resolving customer escalations, helping to deepen both internal and external client relationships, and acting as the Branch Manager in their absence. Your responsibilities also will include coordinating and maintaining the branch paperwork and operations flow, as well as implementing, training, and supporting new processes adopted by the firm. This is a role where you can bring your passion for mentorship and developing client service professionals to a firm that will value your contributions and champion your growth. What you have Required qualifications Bachelor's degree or equivalent work-related experience A valid and active Series 7 license required A valid and active Series 63 license required A valid and active Series 9/10 (8) license required (may be obtained within a 90 day condition of employment) 3+ years' experience with customer service 3-5 years in a security/financial services capacity Preferred qualifications Notary 2+ years' experience in a management/supervisory capacity Outstanding written and oral communication skills Previous experience in a direct client-facing role Strong financial acumen, especially regarding brokerage regulations and rules that govern client accounts Demonstrated experience handling client concerns and issues with tact and diplomacy Ability to work independently and effectively as part of a team, while prioritizing multiple tasks and responsibilities simultaneously Ability to build and maintain good cross-enterprise working relationships In addition to the salary range, this role is also eligible for bonus or incentive opportunities. What's in it for you At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. We offer a competitive benefits package that takes care of the whole you - both today and in the future: 401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insurance

Selling Service Manager - Commercial Roofing Fort Lauderdale, FL $100,000 - $150,000 + Quarterly Bonus (Up to $25,000) Launch a New Roofing Division and Fast-Track to National Leadership! This role's purpose is to build a brand-new commercial roofing division within a $550M national commercial services contractor, offering a rare opportunity for service-first sellers to take full ownership, drive results, and earn significant upside. You will work directly with the CEO, a seasoned and highly respected leader in the commercial roofing industry, serving as his right-hand to scale the division from $0 to $300M. With an entrepreneurial mandate, the role builds a regional roofing business from the ground up with full executive support, focusing exclusively on commercial service, maintenance, and re-roofing. The position also leverages cross-sell opportunities across a portfolio of 20,000 existing buildings, creating immediate traction while shaping the future of a fast-growing division. Over time, you will have a clear career path to advance into leadership of national operations and beyond. Benefits Up to $25K quarterly bonus Uncapped upside tied to regional growth Direct access to leadership and hands-on development PE-backed platform with proven hyper-growth and mature systems Career path to VP level in a new, fast-growing commercial roofing division Your Role Sell and close service, maintenance, and re-roofing work Build and lead a regional commercial roofing service operation Recruit, scale, and manage roofing service crews as volume grows Develop new business while leveraging inbound and cross-sell leads Transition from primarily selling to full operational leadership over time Company Overview A PE-backed specialty contractor with a 50-year history of delivering commercial building services nationwide, including waterproofing, facade restoration, window cleaning, and safety systems. With a workforce of 3,000 employees, the company combines local expertise with a national footprint, serving thousands of commercial properties. They are launching a brand-new commercial roofing division, representing a major growth initiative. This division offers entrepreneurial leaders the rare opportunity to build a regional roofing business from the ground up, leveraging the company's proven infrastructure, support systems, and cross-selling potential to create a multi-million-dollar platform. Key Requirements Hunter mindset with comfort building in an unstructured environment Strong background in commercial roofing service and maintenance Proven ability to generate and close service-based roofing work Don't hesitate and APPLY NOW. Don't have a resume? No problem, just get in touch with me directly: ***************************** / (754) - 307- 0835

Account Manager | SynapseTBI SynapseTBI is a neurodiagnostic and medical device company focused on traumatic brain injury (TBI) and post-concussive care. We are seeking a relationship-driven Account Manager to manage and grow healthcare provider accounts across South Florida. Candidates must live within commuting distance of Boca Raton, FL. The Account Manager will serve as the primary point of contact for assigned accounts, building strong relationships with physicians, clinics, and healthcare partners. Responsibilities include educating providers and staff on SynapseTBI devices, services, and workflows; supporting onboarding and ongoing account success; identifying opportunities to expand service utilization; and coordinating with internal clinical and operations teams to ensure a high level of customer satisfaction. The role also requires tracking account activity and performance using CRM tools while maintaining compliance with HIPAA and company policies. Qualified candidates will have at least two years of experience in medical device sales, healthcare account management, or a related field, with strong communication and relationship-building skills. A bachelor's degree is preferred.

The RCM Account Manager will have the overall goal of managing the practice / provider relationship, partnering with the RCM and operations staff as a practice and RCM advocate, maintaining the highest possible client satisfaction, insuring client financial health, and minimizing issues. Key to your success in this role will be your ability to apply strong problem-solving skills and analytical competencies as required to clearly identify both positive and negative financial trends, improve client workflow and integration with RCM processes, and present Femwell driven value propositions to RCM clients. Additionally, you will also hold responsibility for client satisfaction and retention, serving as an internal advocate for any revenue cycle or service-related issue impacting financial health of the client or delivery of service. The ideal person for this role will need a high degree of business acumen with a solid understanding of the provider revenue cycle combined with the ability to create positive relationships as a springboard to account growth, problem resolution, positive communications and increased patient and provider satisfaction. Essential Job Functions Maintains regular proactive contact with all clients in assigned portfolio, establishing positive relationships with senior management, key influencers and decision makers in the organization. Provides revenue cycle analysis, issues resolution, month end reporting and review, and coordinates monthly and yearly close process with client and RCM operations. Services all clients in assigned portfolio by serving as an internal advocate for any revenue cycle or service-related issue impacting delivery of service or functionality of Femwell products or services. Provides a single point of contact for client / provider issue resolution and coordinates solutions with other business teams and outsource partners Provides single point of contact for CBO issues that require management and escalation with assigned clients. Collaborates with Integration Team to facilitate improvements in implementation effectiveness, including managing the “onboarding” of new clients to insure the successful integration of RCM processes. Serves as key point of contact as necessary with any outstanding Collections/AR issues. Contributes to AR metric performance across assigned portfolio in alignment with assigned objectives. Perform other special projects and/or duties as needed or assigned. Other Essential Tasks/Responsibilities/Abilities Must be consistent with Femwell's core values. Excellent verbal and written communication skills. Professional and tactful interpersonal skills with the ability to interact with a variety of personalities. Excellent organizational skills and attention to detail. Excellent time management skills with proven ability to meet deadlines and work under pressure. Ability to manage and prioritize multiple projects and tasks efficiently. Must demonstrate commitment to high professional ethical standards and a diverse workplace. Must have excellent listening skills. Must have the ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards and organization attendance policies and procedures. Must maintain compliance with all personnel policies and procedures. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Ability to function well in a high-paced and at times stressful environment. Education, Experience, Skills, and Requirements BA/BS degree or equivalent experience Coding certification preferred - AAPC or equivalent Business or Healthcare experience preferred: 5+ years of provider management, CBO or revenue cycle management, or practice administration Ability to understand the details of the revenue cycle process and provide analysis for improvement. Strong analytical and problem-solving skills with capability of developing and executing detailed account plans Effective interpersonal skills (written and oral) and the ability to communicate and work with all levels within a client's organization Superior customer service focus Excellent organization skills and ability to manage multiple projects in competing tasks/priorities Self-starter who is proactive versus reactive with a strong desire to achieve results

Presidio, Where Teamwork and Innovation Shape the Future At?Presidio, we're at the forefront of a global technology revolution, transforming industries through?cutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights. The Role Presidio has an exciting opportunity for individuals who want to grow their careers as technology sales professionals. We are experiencing tremendous growth in our public sector business and the team is growing in Southern FL. The SLED Sales Account Manager position for Presidio is responsible for engaging with Public Sector customers and technology partners to drive business growth. You will focus on nurturing and expanding relationships with existing clients and prospecting for new business opportunities within a small list of targeted prospects. A key part of your success will be your ability to manage your accounts with operational efficiency, ensuring smooth delivery of solutions and strong account management practices. As an Account Manager, you are responsible for business development, new account acquisition, achieving sales targets, and maintaining high levels of customer satisfaction within an assigned territory. Important activities include anticipating customer needs by proactively gauging customer requirements, responding to customer requests, preparing proposals, and developing solutions from available offerings. Travel Requirements: In this role you will be expected to travel within your territory as required. It will be based in South Florida (Miami, Fort Lauderdale, Palm Beach). Responsibilities Include: Customer Engagement & Account Growth: Develop and strengthen relationships with existing customers, ensuring high customer satisfaction and identifying upsell/cross-sell opportunities. Sales Strategy Execution: Develop and execute account plans that align with your sales targets and the customer's business objectives. Collaborate with internal teams to leverage resources and technology solutions. Operational Command: Maintain a strong operational understanding of your accounts, ensuring seamless delivery of services and solutions. Track performance metrics, forecast revenue, and analyze account health. Collaboration with Partners: Build and maintain relationships with Presidio's technology partners, such as AWS, Microsoft, and Cisco, to create joint go-to-market strategies and drive value to your customers. Achieve & Exceed Quotas: Meet or exceed your assigned revenue targets and customer engagement goals through proactive relationship management and consultative selling. Required Skills and Professional Experience 5 years of account management or sales experience, preferably in the technology industry focusing on SLED, and experience working with technology partners (e.g., AWS, Cisco, Dell, Microsoft) and leveraging those relationships to drive joint sales opportunities. A minimum of 3 years in the SLED/ Public Sector space-specific technology sales. Proven track record of meeting or exceeding sales targets with a focus on customer retention and new business development. Strong operational skills: Ability to manage multiple accounts with a focus on efficiency, forecasting, and account health tracking. Proven track record of high-performance sales. Significant existing relationships with public sector decision makers in the local market. Strong OEM relationships in the local market. Preferred Skills and Professional Experience Excellent communication and interpersonal skills: Ability to build relationships at all levels of the customer organization. Bachelor's degree in business, sales, or related field. Highly motivated and results-driven, with a passion for building relationships and delivering customer success. Ability to work both independently and as part of a collaborative team. Problem-solving mindset with a focus on delivering tailored solutions to customer challenges. Your future at Presidio Joining?Presidio?means stepping into a?culture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise in?AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here,?your impact is real.?Whether you're harnessing the power of?Generative AI, architecting resilient?digital ecosystems, or driving?data-driven transformation, you'll be part of a team that is shaping the future. Ready to innovate? Let's redefine what's next-together. About Presidio Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success. At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit **************** ***** Applications will be accepted on a rolling basis. Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances. To read more about discrimination protections under Federal Law, please visit: If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to . Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.

What We're Looking For: Are you an attentive Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts. As an Account Manager, you'll play a crucial role in nurturing existing client relationships and maximizing their potential. Meltwater offers more than employment-it's a voyage towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced account managers and resilient leaders who are dedicated to supporting your growth journey. Join our team, where you'll be embraced by a diverse community that honors your individual contributions and propels you toward realizing your full potential. What You'll Do: Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team. Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams. Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth. Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives. Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions. Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements. Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction. Monitor customer usage patterns to inform strategic renewal and product expansion approaches. Implement proactive sales processes to effectively counter competitive threats during renewal negotiations. What You'll Bring: A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively. A minimum of 2 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain. Strong strategic thinking and execution capabilities, with a focus on customer retention and growth. Ability to develop effective account plans and strategies aligned with customer goals. A proactive approach to identifying and driving expansion opportunities within accounts. Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement. Results-oriented mindset with a focus on achieving growth targets and customer satisfaction. Excellent written and verbal communication skills in English - Fluent Portuguese language skills are a plus Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week The ability to legally work in the country of hire is required for this position. What We Offer: Comprehensive Paid Time Off & generous paid & unpaid leave policies 401K matching, life insurance, commuter benefits, and parental leave plans Excellent medical, dental, and vision options Collaborative, transparent and fun loving office culture Accelerated professional development and growth programs Compensation Overview: Base Salary of $55,000 - $73,000 USD per year + monthly commissions [subject to the terms of the applicable commission plan]. Total compensation range for this position: $ 91,500 - $122,000 USD per year. Earnings are dependent on individual sales performance. Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

At ITRADE STEM, we help create jobs and support the future of industries like space, technology, energy, and manufacturing. We do this by creating programs that teach skills and support sustainable growth. Join us on our mission to Redefine STEM! Job Overview: We're seeking a remote, dynamic Customer Success Manager based in Fort Lauderdale, Florida. ****As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping technology, ensuring the successful implementation and adoption of our automated solutions. Key Responsibilities: Guide end-users through the implementation of automated systems, ensuring seamless integration with existing business processes Leverage your accounting or business expertise to optimize automated workflow solutions and management systems Monitor and analyze client usage patterns of AI-driven features to identify opportunities for enhanced automation and efficiency Collaborate with our technical team to translate client accounting needs into platform improvements Provide strategic guidance on best practices for automated bookkeeping and accounting workflows Lead training sessions on utilizing the platform for onboarding and aI-enabled systems Maintain high client satisfaction and retention through proactive account management and regular business reviews Required Qualifications: Bachelor's degree in Accounting, Finance, or related field, or equivalent combination of education and experience. 3+ years of accounting or business administration experience 2+ years of customer success experience in a SaaS or AI-driven technology environment Strong understanding of automated systems and AI-powered financial tools Excellence in project management and client relationship building Experience with QuickBooks Online, Xero, or similar accounting platforms What We Offer: Opportunity to shape the future of automated technology Professional development and growth opportunities Collaborative work environment with industry leaders Join us in transforming how STEM companies manage their operations through innovative AI-driven solutions. With ITRADE, you'll be at the forefront of automation technology while helping businesses achieve their goals.

The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our merchants in the growth and scale of their brands through logistics and operational expertise as well as helping the merchant better understand the full potential of Shipmonk. They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction. Who we are: * We are an outcome-driven and merchant-focused team, emphasizing partnership and long-term growth. * We have a deeper level of accountability with our merchants, aligning with their goals rather than just fulfilling your own job obligations * We are proactively enabling merchants to succeed using your platform, services, or solutions. * We are shifting the conversation from simply managing relationships to being a strategic partner in our merchant's growth What you'll do: * Deep dive into each assigned top tier account, learning the business of each merchant * Align with the merchant's goals to better guide and service them * Establish long-standing, trusted relationships with merchants, and develop open and effective channels of communication * Update and assist with internal projects for merchants, to increase merchant satisfaction * Encourage revenue growth by inspiring merchants to utilize additional services * Become the reliable point of contact for each merchant * Be involved in day-to-day operations to gain a better understanding of how our company is servicing our merchants * Become the internal go-to for questions regarding top tier merchants * Provide regular updates to merchants on the progress of their account regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth What you'll need: * Minimum three years of experience in a relatable Account Management/Client Success role * Minimum one-year experience in a management position (preferred) * Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines * Strong communication skills required (verbal and written) * Must be willing to travel to different facilities and client locations * Upbeat and enthusiastic personality, with a go-getter attitude * Must be a problem solver with forward-thinking * Proficiency with Microsoft Office * Experience with Warehouse Management Systems is a plus * Experience with Salesforce is a plus We are exceptionally proud of our dedicated, brilliant ShipMonkers -- the employees who collaborate to provide first-class service, solve problems, and get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values. When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term. Perks Of Being a ShipMonker * Full health benefits coverage (medical, dental, vision) * Unlimited Paid Vacation Time * 401(k) retirement plan We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Why Joint Academy (Remote Role) Joint Academy is redefining how musculoskeletal (MSK) care is delivered. Our AI-powered platform combines Remote Therapeutic Monitoring (RTM) with a Home Exercise Program, helping PT, orthopedic, and pain-management clinics generate new reimbursable revenue streams while improving patient outcomes. We have a first-mover advantage in a brand-new category and are winning multiple deals as we speak. The opportunity is massive were positioned to become the category leader in a market that will shape the future of MSK and physical therapy. To date, we've treated 200,000+ patients, published 40 peer-reviewed clinical studies, and onboarded thousands of clinicians across many of the worlds largest health systems. Backed by $50 million from leading global investors, were scaling fast and looking for a Customer Success leader to help our partners achieve outstanding results. Why Join Our Customer Success Team You'll own strategic relationships with innovative Physical Therapy, orthopedic, and MSK clinics adopting digital care. Massive market tailwind: You'll play a key role in helping clinics grow usage, improve outcomes, and generate new revenue through digital MSK care. Collaborative, high-performance team in a fast-growing, mission-driven company. The Role You'll act as both a strategic advisor and project manager, ensuring smooth onboarding, adoption, and measurable success across our partner clinics. You'll guide each implementation from kickoff to success, running established project templates and driving execution forward. Responsibilities Lead onboarding and implementation projects for new clinics, ensuring rapid time-to-value ( Act as a project manager, running through structured implementation templates and ensuring milestones are met. Build strong relationships with clinic owners, managers, and clinicians to maximize adoption and satisfaction. Educate physical therapists on how to use our software effectively and invite patients to drive platform engagement and usage. Identify growth opportunities and create action plans to increase RTM utilization and outcomes. Collaborate cross-functionally with Sales, Product, and Clinical teams to align on client goals and feedback. Work within our Customer Success tools to ensure processes, automations, and workflows run smoothly. Host training sessions, webinars, and check-ins to reinforce best practices and showcase ROI. Represent Joint Academy at conferences and client events as a trusted advisor in digital MSK care. Who You Are 5+ years in Customer Success, Account Management, or Implementation for a B2B SaaS company. Proven project management experience comfortable running structured rollouts and managing timelines. Track record of driving customer growth, engagement, and retention. Self-starter with a roll-up-your-sleeves mindset and strong sense of ownership. Excellent communicator who builds trust and motivates clients to take action. Experience in healthcare, digital health, or physical therapy is a plus, not required. Data-driven and process-oriented, with experience using modern CS and CRM platforms. Willing to travel 10-20% for conferences and client visits. Compensation & Perks Base salary $110k - $140k + strong performance-based bonus (OTE >$200k). Meaningful stock options. Full medical/dental/vision, 401(k) with match, HSA/FSA. Unlimited PTO, remote-first culture, home-office stipend. Optional off-sites + wellness perks (cold plunge & sauna access at HQ). Bottom Line Join the company setting the new standard in digital MSK care. As a Customer Success Manager at Joint Academy, you'll act as a project leader, educator, and growth driver helping clinics unlock new revenue, improve patient outcomes, and fully embrace the future of digital physical therapy.

FirmPilot is the first generative AI platform built specifically to power modern marketing for law firms. We deliver real results through intelligent automation, data-driven SEO, and performance-first content strategies. Our clients range from small law firms to established practices that need smarter, faster, more scalable marketing. We are backed by top-tier investors and are growing fast. We are building a team of high performers who take ownership, move quickly, and show up with clarity, trust, and accountability. This role is ideal for someone who enjoys operating at the intersection of strategy, operations, and client relationships, and who thrives in environments where expectations are high and the impact is immediate. About the Role We are hiring a Customer Success Manager to own the onboarding and success experience for law firms adopting the FirmPilot platform. You will lead new clients through setup, education, and early wins, acting as both a trusted advisor and strategic partner. Your ability to build trust with attorneys, identify what drives performance, and guide clients through the platform will be critical to their long-term success and retention. This role requires a unique mix of client-facing experience, comfort with technical tools, and the ability to translate generative AI and marketing strategy into actionable outcomes. You will be expected to lead with confidence, think critically, and contribute meaningfully to how we scale our client experience from onboarding through maturity. What You Will Do Serve as the primary contact for new client accounts starting at the moment of contract execution Lead onboarding and training sessions with attorneys and law firm staff, ensuring full implementation of FirmPilot tools and strategy within the first thirty to sixty days Build a deep understanding of each firm's practice areas, lead flow, intake process, and growth goals in order to tailor support and recommendations Drive adoption of FirmPilot's AI platform, from campaign automation to performance dashboards and AI-generated content workflows Translate technical concepts, analytics, and AI features into language that resonates with attorneys and legal teams Monitor account activation and key performance indicators, proactively flag risks, and course correct before issues escalate Partner cross-functionally with Product, Engineering, and Marketing to improve processes, identify areas of friction, and surface product feedback Create detailed onboarding plans and timelines, and communicate with clarity and consistency Stay engaged after onboarding to ensure firms are seeing results, deepening platform usage, and expanding their scope Act as a strategic advisor and sounding board for law firms navigating digital marketing for the first time or trying to evolve legacy systems What You Bring Three to five years of experience in customer success, onboarding, or account management roles Prior experience working with attorneys or legal clients, and a strong grasp of the nuances of professional services relationship management Demonstrated success leading onboarding processes from end to end, with an ability to command a virtual room and coach clients toward activation Strong understanding of digital marketing, particularly SEO, PPC, and content strategies Familiarity with AI concepts and a desire to learn and apply emerging technologies in a practical way Ability to manage multiple onboarding engagements at once with precision and accountability Clear and confident communication skills, both verbal and written Strategic mindset, with a bias toward action and problem solving High degree of emotional intelligence and presence, especially when working with time-constrained legal professionals Comfort operating in a fast-paced environment where you are expected to own outcomes Nice to Have Familiarity with legal tech platforms like Clio, Lawmatics, Lead Docket, or similar Experience using content management systems such as WordPress Exposure to performance tools like Google Analytics, Search Console, or Looker Studio Background in B2B SaaS, legal marketing, or a startup setting where you had to build while executing What We Offer Competitive compensation Health and dental benefits Real ownership over your work and direct access to leadership Career growth as the Customer Success function scales A chance to work with a product that clients truly value and a team that moves with purpose A culture built on high standards, trust, clarity, and speed Expected Salary range for this role: $90,000 to $120,000.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The role of the Analyst, Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. You will have a portfolio of customers You will work with the portfolio of customers in a 1 to many fashion using email campaigns and guiding customers to webinars and other Community content Identify criteria for assisting your customers by using Success Plays in the Success Platform Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 2+ years of related work experience; OR equivalent work experience Apply proficient knowledge of standard principles, theories, concepts and techniques Build productive working relationships Analyze information and propose solution to meet needs of customers FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

At Nysonian, we exist to build the next generation of global lifestyle brands-brands that inspire how people travel, move, and live. We believe the future belongs to companies that create not just products, but experiences that empower people worldwide. From luxury travel to fitness and wellness, our portfolio is growing fast: NOBL Travel - one of the fastest-growing luggage brands, redefining modern travel with design, durability, and style FLO Pilates - the world's leading Pilates brand, bringing the practice into homes and wardrobes everywhere REDGE Fit - a new standard in at-home strength training, making performance accessible to all Behind these brands is our full-stack D2C platform: manufacturing, distribution, and a growing tech team building the apps and digital infrastructure that power seamless customer experiences. With $150M+ in annual revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide, we've proven what's possible in just a few years. But we're only at the beginning-this is a chance to shape brands that will define the next decade. About the Role The Customer Success Enablement Manager is a strategic, people-first leader responsible for empowering NOBL's customer-facing teams to deliver a consistently premium, effortless experience. This role focuses on coaching, process optimization, and capability building-bridging strategy, training, and operations to elevate both team performance and customer satisfaction. As a champion of excellence and transformation, the Manager will design and implement scalable enablement programs, refine workflows, and align cross-functional processes to embody NOBL's brand promise: Travel Well. Travel NOBL. Key Responsibilities Leadership & Strategy Lead the design and implementation of enablement programs that empower customer-facing teams to deliver high-quality service and brand-aligned experiences. Partner with Sales, Marketing, Operations, and Product to align tools, processes, and messaging across the customer journey. Collaborate with senior leadership to translate business goals into customer success strategies that drive loyalty and retention. Serve as a key advisor on customer-centric best practices, fostering a culture of learning, ownership, and continuous improvement. Enablement & Coaching Develop and deliver training initiatives focused on communication, problem-solving, and operational excellence. Coach team leaders and managers to improve performance, consistency, and customer empathy across all touchpoints. Build resource libraries, playbooks, and onboarding frameworks that reinforce NOBL's service standards and workflows. Facilitate regular skill assessments, workshops, and feedback loops to ensure learning translates into measurable impact. Operational Excellence & Process Improvement Partner with Operations and Technology to identify workflow inefficiencies and implement solutions that enhance team efficiency and scalability. Standardize procedures and communication frameworks across the Contact Center and Customer Success functions. Lead change management initiatives to support adoption of new tools (e.g., Microsoft Dynamics 365, AI-powered solutions). Define and track success metrics (e.g., adoption rates, training impact, efficiency gains) to measure enablement program ROI. Culture & Team Development Foster engagement, collaboration, and accountability across customer-facing teams. Champion a “learn, improve, repeat” culture that celebrates growth, innovation, and excellence. Mentor emerging leaders and high performers, ensuring clear career pathways and succession planning. Qualifications & Experience 8+ years of experience in Customer Success, Customer Experience, or Operations, with at least 5 years in leadership or enablement roles. Proven success designing and implementing training, coaching, or enablement programs for large, customer-facing teams. Experience leading cross-functional improvement initiatives that enhanced performance, consistency, or customer satisfaction. Strong operational and analytical skills with the ability to translate data and feedback into actionable training and process improvements. Proficiency with CRM and enablement tools (Microsoft Dynamics 365 and LMS platforms preferred). Excellent communication, facilitation, and stakeholder management skills. Bachelor's degree in Business, Communications, or related field (Master's or CX/CS certification such as CCXP or CSP preferred). Why This Role Matters This role is central to NOBL's mission of redefining premium travel experiences through empowered people and purposeful processes. By equipping teams with the skills, structure, and confidence to deliver effortless service, the Customer Success Enablement Manager ensures every interaction reflects NOBL's signature sophistication, care, and commitment to excellence. Travel Well. Travel NOBL.

About Us Welcome to Reeco, where we're transforming the back-of-house tech for the hospitality industry. Think of it like this: while hotels are all about luxury and convenience, their operations are often stuck in the ‘90s. From emailing suppliers to doing inventory with pen and paper - it's outdated, inefficient, and expensive. That's where we come in! With the power of AI, we help streamline operations for top brands like Hilton, Marriott, Hyatt, and IHG, so they can focus on what really matters - delivering amazing guest experiences while keeping everything running like clockwork. Why Reeco At Reeco, we live by our core values, which we call Heartt: Humility, Excellence, Ambition, Respect, Transparency, and Trust. We believe that by putting both heart and mind into everything we do, we can transform the hospitality industry. We're on a mission to provide simple, powerful solutions for our customers with the same dedication they put into serving their guests. Join a fast-growing, innovative company transforming procurement in the foodservice space. At Reeco, we empower our customers with smarter tools and better transparency, and you'll play a key role in making that vision a reality. Job Summary Reeco is seeking a proactive and relationship-driven Customer Success Manager (CSM) to manage and grow strategic relationships with our client-side accounts. As a CSM, you will serve as the main point of contact for assigned accounts, ensuring they achieve maximum value from our platform while upholding the highest standards of customer success practices. You'll be instrumental in maintaining long-term satisfaction, driving platform adoption, and surfacing feedback that helps shape our product and services. Key Responsibilities Relationship Management: Act as the primary point of contact for key accounts, maintaining strong, trusted relationships with decision-makers and operational leads. Conduct regular business reviews with client stakeholders to demonstrate value, align on goals, and surface growth opportunities. Serve as the voice of the customer internally-advocating for client needs, challenges, and feedback across product, operations, and support teams. Customer Success Operations: Monitor engagement and usage data to proactively address risk, improve usage, and drive long-term retention. Manage issue resolution in collaboration with internal support and technical teams, ensuring prompt follow-up and communication. Value Delivery & Growth: Understand client goals and purchasing strategies, and help optimize their procurement processes alongside all other modules using Reeco's platform. Identify opportunities for upselling or expanding Reeco's services within client organizations. Collaborate with Sales and Marketing teams to support case studies, referrals, and testimonial programs. Requirements: 2-3 years of experience in a customer success, account management, or client-facing role-preferably in SaaS, tech, or procurement-related industries. Demonstrated experience managing relationships with mid-to-large enterprise customers. Excellent interpersonal and communication skills with an ability to influence and build trust at multiple levels. Strong organizational skills with attention to detail and follow-through. Comfortable working cross-functionally with product, operations, and support teams. Preferred Qualifications: Experience working with procurement software, supply chain platforms, or B2B marketplaces. Familiarity with CRM and customer success tools (e.g., Salesforce, Gainsight, HubSpot). Understanding of the hospitality industry is a plus. Perks & Benefits Competitive Salary and Benefits: A competitive salary package and comprehensive benefits, including health insurance, retirement plans, and paid time off. Growth Opportunities The opportunity to grow with a fast-paced startup and take on increased responsibilities as we expand. Innovative Environment: Work with a talented and passionate team dedicated to transforming the hospitality industry through technology. A dynamic office in Miami, FL, offering high-end amenities and perks for all of our employees How to Apply Ready to join a company where your work has real impact? Send us your resume, and don't forget to share why Heartt resonates with you! At Reeco, we believe in working smart, staying humble, and always bringing our best. Let's change the future of hospitality together. Only Qualified leads will be answered.

About Modern.ai Modern.ai is a business intelligence platform powering some of the most sophisticated brands in e-commerce today. Since launching in March 2025, we have tracked billions of dollars in revenue across hundreds of brands, including celebrity-led brands and some of the biggest names in modern e-commerce. Our platform sits at the intersection of attribution, analytics, automation, AI, and revenue operations. We work with elite operators who care deeply about performance, data integrity, and speed. You will be representing a product with real scale, real customers, and real expectations. The Role We are hiring a Customer Success Manager to own the customer experience from the first demo through long-term success. This is not a passive support role. This is a front-line revenue, retention, and adoption role. You will run demos, support customers, nurture pipeline opportunities, build customer-facing materials, and act as a direct extension of sales, product, and leadership. You will work closely alongside the CEO and leadership team. What You Will DoCustomer Demos and Onboarding • Run confident, polished live product demos for inbound leads and prospects • Tailor demos and presentations based on customer sophistication and use case • Build and customize decks for demos, onboarding, QBRs, and follow-ups • Clearly explain workflows, dashboards, attribution, and performance metrics • Confidently answer technical and product questions live Customer Support and Retention • Serve as first-line support for customer questions and issues • Maintain fast, professional response standards • Triage issues and coordinate with product and engineering when needed • Proactively identify churn risk and intervene early • Build trusted relationships with high-value customers Sales Pipeline Nurturing • Follow up on inbound leads, trials, and warm prospects • Re-engage stalled opportunities with tailored outreach and materials • Maintain clean CRM records with clear next steps • Support expansion, upsells, and renewals • Partner with leadership to help close deals AI-Driven Execution and Internal Operations • Use AI tools daily to improve speed, clarity, and decision-making • Leverage AI for research, summarization, customer insights, and documentation • Create customer-ready decks and materials efficiently using AI-assisted workflows • Keep immaculate CRM, support, and account notes • Surface actionable customer feedback that influences product direction • Improve internal processes, playbooks, and templates • Operate independently without hand-holding in a fast-moving startup Who This Role Is For This role is a strong fit if you are: • Happy, upbeat, confident, and highly personable • Professional and polished on video and live calls • Extremely organized and detail-oriented • Comfortable explaining technical concepts to non-technical users • Fluent with modern AI tools and productivity workflows • Strong at building clean, persuasive decks and presentations • Energized by startup pace and accountability • A self-starter who takes ownership instead of waiting for instructions This role is not a fit if you need heavy structure, slow pace, or narrow responsibilities Technical Expectations You do not need to be an engineer, but you must be technically competent. You should be comfortable with: • Dashboards and performance analytics • Attribution and performance metrics at a high level • AI tools for productivity, research, and presentation creation • Learning complex platforms quickly • Explaining workflows clearly and confidently If you are not organized, technical, and AI-fluent, you will not succeed in this role. Why This Role Is Different • Work directly alongside the CEO and leadership team • Engage daily with elite operators and high-profile brands • Represent a platform trusted with billions in tracked revenue • Influence product direction through real customer feedback • Grow with the company as it scales, not after the fact This is a front-row seat role for someone who wants responsibility and upside. Requirements Required Experience • 2 to 5 years experience in customer success, account management, sales, or solutions consulting • Proven experience running live software demos • SaaS experience strongly preferred • Experience with analytics, data platforms, or marketing technology preferred • Experience building customer-facing decks and presentations • Strong written and verbal communication skills • Comfortable using CRMs, AI tools, and modern SaaS platforms Application Instructions (Required) To be considered, you must submit: Your resume A short video submission (2 to 3 minutes max) covering: • Who you are and your professional background • Why you are excited about Modern.ai • How you approach customer conversations and demos • How you use AI tools in your day-to-day work • An example of learning a technical product quickly Applications without a video submission will not be considered. Bonus consideration for candidates who demonstrate confidence, clarity, preparation, strong sales presence, and polished presentation skills in their video. Please provide us with your loom link to your video when submitting your resume. Benefits Location, Compensation, and Benefits • Remote role, US-based • Miami-based candidates strongly preferred • Higher compensation for Miami-based candidates • Competitive base salary plus performance-based bonus • Health insurance and comprehensive benefits • Direct access to leadership and the CEO • Unlimited room for growth as the company scales Top performers will have a clear path into senior customer success, revenue operations, or sales leadership roles.

About Genesis Genesis provides advanced supply chain analytics and visibility solutions that help healthcare systems optimize spend, improve data accuracy, and drive operational efficiency. Now part of the Diversis Capital portfolio, alongside Kermit and Meperia, Genesis is integrating best-in-class technology and services to deliver a unified healthcare supply chain platform that drives measurable ROI for hospitals and health networks across North America and Europe. Role Overview Genesis is seeking an experienced Strategic Customer Success Manager (CSM) to lead our partnership with Jackson Health, a multi-hospital system and Genesis's largest U.S. customer. In this role, you will serve as the onsite strategic partner to Jackson Health's executive, clinical, and supply chain stakeholders. You'll be responsible for ensuring adoption, satisfaction, and measurable business outcomes across the Genesis solution suite, while also identifying opportunities for expansion and value realization across related products (Kermit and Meperia). This position is based onsite in Miami, Florida, with day-to-day presence at Jackson Health facilities and close collaboration with the Genesis U.S. leadership team. Key Responsibilities Own the end-to-end success of the Jackson Health account across all hospitals and departments. Serve as the primary onsite point of contact for executive stakeholders, program sponsors, and operational users. Drive adoption and utilization of Genesis solutions, ensuring measurable ROI and alignment with customer objectives. Coordinate cross-functional teams (Product, Engineering, Data, and Support) to deliver seamless implementations, integrations, and ongoing optimization. Lead executive business reviews (QBRs) and communicate performance metrics, strategic outcomes, and future opportunities. Identify expansion and cross-sell opportunities into additional modules, departments, and Diversis portfolio products. Monitor account health, manage risk proactively, and ensure renewal readiness. Serve as the internal voice of the customer, influencing product roadmap priorities based on real-world feedback. Track KPIs related to retention, adoption, and satisfaction (GRR, NRR, TTV, NPS). Qualifications 7-12 years of experience in Customer Success, Account Management, or Program Management in enterprise SaaS, preferably within healthcare technology or supply chain analytics. Proven success managing large hospital systems or health networks (ARR > $1M). Strong understanding of healthcare operations, ERP/EMR integrations (Cerner, Workday, Epic), and data workflows. Exceptional executive presence and ability to build trust with clinical, IT, and supply chain leaders. Demonstrated success driving adoption, renewals, and expansion within complex enterprise environments. Excellent project management, communication, and analytical skills. Bachelor's degree required; advanced degree in Business, Healthcare Administration, or related field preferred. Must reside in Florida and be available onsite at Jackson Health (Miami) at least 4 days per week. Key Performance Indicators (KPIs) Net Revenue Retention (NRR) ≥ 110% Expansion Revenue ≥ $250K annually Engagement milestones achieved on time Customer NPS ≥ +45 Executive stakeholder satisfaction (quarterly survey) Why Join Us This is a rare opportunity to lead the success of a flagship healthcare customer during a transformative period for Genesis and the Diversis healthcare platform. You'll be embedded with Jackson Health's leadership team, directly shaping the outcomes of one of the most important accounts in our U.S. portfolio while collaborating with world-class colleagues across Genesis.

We are accepting applications from candidates that reside in the following areas: Florida: Tampa, Miami, or Orlando New York: NYC Canada: Montreal, QC About the role Customer Success Manager - Payments is responsible for full life cycle management of clients. This includes support and also onboarding and success. They are also expected to define and improve the processes to set the proper framework for scale. Part of this position is also to assist with our payment services component called Managed Payments. What you'll do Ability to be a front-line account manager from a relationship and technical perspective Develop expertise with new products and features and be able to evangelize them with clients Provide client feedback to internal teams Help onboard new clients including training Identify growth opportunities with customers, develop and implement solutions to achieve revenue expansion goals. Define and improve the current process Creating and maintaining the Everflow Pay helpdesk, webinars or any other documentation Assisting clients in setting up our Managed Payments services and executing on customer's payment cycles. Leveraging different payments solutions not limited to Everflow Pay, Tipalti, and Veem to collect funds into these wallets from clients and then send payments out to payees in a timely manner. Qualifications Good product sense and a willingness to learn Experience with payment processing is a bonus Strong analytical background and a good grasp of internet technologies 3 years minimum of digital advertising experience Familiarity with project management and customer success tools Sales and/or Business Development experience is preferred, but not required BA/BS in a relevant field High proficiency in English Compensation Base Salary: $65,000 - $70,000 Bonus Potential: 25% of Base Salary Perks include: Employer Covered Medical, Dental and Vision Insurance Unlimited PTO 401(k) (No matching at this time) Paid parental leave for putting your family first Startup-like environment, without the constant rush to raise the next round of funding A very collaborative team and culture Education, gym, and equipment stipend Join Our Exceptional Team Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you'll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed. Balance, Growth, and Connection Work/Life Harmony: Embrace unlimited PTO and a healthy balance that respects your life outside work. Continuous Growth: Regular feedback and discussions about your career path keep you moving forward. Inclusive Community: Be part of a welcoming, engaging workplace that celebrates diversity and fun. We offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? We're excited to meet you.