Senior Customer Success Manager
Customer Success Manager Job 36 miles from Temple City
Why this role matters
Compa serves the most innovative compensation teams at the world's top companies. Expectations for customer experience, value delivery, and responsiveness to adapting needs are sky-high - and rightly so.
You will exceed these expectations.
It's your job to make it easy for customers to love Compa the product and Compa the team. We are not just another data vendor; we are strategic partners with deep relationships with the leaders we serve. You facilitate these relationships and this reputation.
How you will succeed
Build deep, responsive, and strategic customer relationships
The value of Compa depends on the size of our data network, and the size of our data network depends on our ability to grow and maintain relationships within it.
You will own delivering a world-class customer experience for the actual humans we serve (we solve problems for people, not companies or logos).
Moreover you will leverage your curiosity and communication to be a relentless advocate for customer need, value, and voice.
You write emails people want to open. You make people feel taken care of. Customers ask
you
when our next meeting is.
Drive strategic alignment and tactical engagement
Compa is market intelligence software for comp teams navigating volatile markets. We serve our customers by 1) providing a never-before-seen view of real-time market data; and 2) empowering them to use insights derived from that data to collaborate with stakeholders across their businesses to make strategic decisions, sometimes involving hundreds of millions in spend.
You will own driving both these paths in parallel.
Through deliberately crafted interactions with the personas we work with, you will deftly deliver the right value to the right person at the right time.
You will create executive sponsorship and alignment with senior leadership, and you will connect the dots from product usage all the way up to strategic business value.
Customers stick around when their needs are met - you'll make sure this happens, however tactical or strategic those needs may be.
Improve and expand our CS infrastructure
The Customer Success team at Compa is small but mighty (and growing). Some motions are in place, and some are yet to be built. We are expanding our infrastructure to support our growing network.
You are an expert at standing up success plans; designing and delivering QBRs; facilitating product onboarding, adoption and enablement; communicating customer needs to our Product & Engineering teams; collaborating with our Sales team to drive renewals and expansions; and lots more.
Critically, you will help make our current approaches better.
What results we expect
Product engagement broadens and deepens
You will develop a deep understanding of the personas we serve and their use cases for Compa, and you will translate this into concrete actions to drive usage.
This may include increasing users per customer, login frequency, session duration, feature adoption, and more - all in service to making Compa stickier.
Renewals and expansions grow
The work you'll do will deliver a best-in-class customer experience, relentlessly focused on responsiveness to customer need. The outcome of that work will be renewals and expansions.
You will work closely with Sales to maintain an effective and efficient system of translating customer satisfaction - and need for additional Compa products - into account growth.
When the time comes to sign a new contract, you will have made it easy for the customer to say yes.
Compa's Insights and Product teams know exactly what our customers want, when, and why
We have strong feedback loops in place, but you'll make them stronger, higher-fidelity, and faster. You will connect strategic customer objectives to tactical immediate actions our team can take to deliver value and maintain customer loyalty.
Then, you'll do it again.
Our reputation continues to grow as the most responsive, customer-focused, and comp-savviest team in the comp intelligence world
Every interaction we have with a customer defines who we are to them - good or bad. You will make sure customers leave every interaction with Compa feeling taken care of and eager for our next interaction.
Senior Solar Customer Success Manager (Hybrid)
Customer Success Manager Job 21 miles from Temple City
Electrum is seeking a special and capable Senior Solar Customer Success Manager to join our team and be a driving force in the growth of a disruptive company in the climate-tech space. This role will oversee our solar fulfillment department to support customers and installers through the solar installation experience. As a key member of the revenue team, you will be responsible for ensuring our solar customers have a positive customer experience while they install their solar system. This is an exceptional opportunity for a seasoned project manager to take their career to the next level by working with a dynamic and fast-growing company at the forefront of the renewable energy industry.
This role reports to the VP of Revenue Operations and required to be in office for three days out of the work week.
Responsibilities
Lead the coordination of solar project management between Electrum's customers and contractor network
Manage Electrum's solar installation network to provide a first class customer experience
Maintain accurate and up to date profiles for Electrum's solar contractor network
Establish and maintain relationships with key partners to drive business growth and innovation
Develop SOPs to meet and improve customer success KPIs
Align and coordinate fulfillment strategy with sales and marketing teams to ensure a delightful experience throughout the customer journey
Analyze market trends, customer needs, and competitor activity to continuously improve customer success strategies and tactics
Meet or exceed quarterly and annual timeline and conversion targets and provide regular reports on performance and forecast
Manage and resolve customer and installation company escalations
Qualifications
Bachelor's degree in Operations Management, Engineering, or a related field
5+ years of experience in project management, with a proven track record of success in customer experience
Experience in construction or solar project management preferred
Strong leadership skills, with experience managing and motivating teams
Experience managing 3rd party partners or vendors preferred
Excellent communication, interpersonal, and negotiation skills
Knowledge of renewable energy industry and products is preferred
Experience working in a fast growing organization
Adaptive mindset and the ability to work independently in a dynamic environment
Ability to partner, collaborate and influence cross functional areas (e.g., Sales, Marketing, Business Development, Technology)
Desire to stretch, learn and take on new tasks and responsibilities
Customer Service - Self Storage Manager
Customer Success Manager Job 31 miles from Temple City
Public Storage is the self-storage industry leader and we are Hiring Now!
Earn $17.75 Per Hour
Our Benefits
Total Rewards package available to our team:
We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)
Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
Company paid life, accidental death insurance, and exclusive vendor discounts
Mileage reimbursement is provided when traveling between properties or other work-related tasks
On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility)
Our Property Managers have the opportunity to earn performance-based bonuses!
] Job Description
Our Property Managers get to work independently at multiple locations; spending time both inside and outside
We assess customer storage needs and make suggestions, including selling packing and moving supplies
Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
Auditing cash drawers and making bank deposits are part of the daily business
We help keep our customers current with payments and make reminder and collection calls when required
Physical Requirements:
Ability to transport lift/move items weighing up to 35 pounds
Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
] Qualifications
Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
Transportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
] Additional Information
More about Us!
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
Apply Now for an opportunity to join Public Storage and be a part of the self-storage industry's #1 team!
REFD0063
Public Storage is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, religion, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, veteran status, or any other protected status.
]
Construction Client Services Manager
Customer Success Manager Job 33 miles from Temple City
Ultimate Staffing is hiring a Construction Client Services Manager to join a fantastic construction company onsite in Irvine, CA! This is a great opportunity for someone who excels in a fast-paced, hands-on environment and enjoys working with a collaborative, dynamic team. Previous experience in the construction sector is required, and electrical/lighting experience is highly preferred. If you're ready to take on new challenges and make a real impact, this could be the perfect fit for you!
What You'll Do:
Project Coordination
Manage electrical & lighting repair/maintenance work orders across the US.
Be the central hub between electricians, suppliers, site managers, and corporate teams.
Oversee timelines, milestones, and budgets to keep projects on track!
Client Satisfaction
Build and maintain strong client relationships by anticipating needs and solving problems.
Ensure each client has an exceptional experience with us.
Estimating
Prepare cost estimates for projects, covering labor, materials, and more.
Ensure projects stay within budget and meet specifications.
Vendor Coordination
Select and manage vendors/suppliers for each work order.
Negotiate pricing and delivery times to ensure cost-effective, timely project completion.
Purchasing & Order Tracking
Identify materials, create purchase orders, and track deliveries.
Ensure everything arrives on time and in full.
Troubleshooting & Problem Solving
Proactively address project challenges and roadblocks.
Work with the team to find quick, effective solutions.
Professional Development
Participate in career-building opportunities and grow your skills!
Compensation & Benefits:
Salary: $76,000 - $90,000 per year
Profit Share: 5-10% of base pay (performance-based)
Overtime Pay + On-Call Shifts: $150 - $500 per shift
Benefits Include:
10 paid vacation days (increase with tenure)
10 paid holidays
5 paid personal days
Health & Dental Insurance + Vision Discount
SIMPLE IRA with 3% employer match
9/80 work schedule after 90 days + WFH options after 1 year
Paid educational opportunities
Fitness subsidy
Onsite car washes
Company-wide social & volunteer events
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Pharmaceutical Sales Customer Engagement - Thousand Oaks, CA
Customer Success Manager Job 45 miles from Temple City
Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach designed to better deliver on patient, caregiver and HCP expectations in an evolving healthcare environment. The new model is built around where patients get their care-locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care.
The ecosystem approach" creates a unified focus among account management, medical, patient access and market access to engage local healthcare systems and identify opportunities to improve the patient experience. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to bridge care gaps.
In Otsuka's evolved customer engagement model, a Health Science Advisor (HSA) will engage HCPs through a variety of in-person, virtual and digital tools, offering expanded expertise regarding products and the approved conditions they treat. Otsuka's Clinical and Scientific Specialists (CSS) will provide deep clinical expertise on-demand and will engage healthcare providers to offer personalized education on disease state, thought leadership and real-world evidence.
These ecosystems are led by Ecosystem Leads and are grouped into regional areas. Regional Leads have significant autonomy to assess unique market priorities and customize decisions that reflect local customer needs. In the future, Otsuka will also shift to drive customer engagement quality, accountability, and cohesion between patients and healthcare providers. Ultimately, it is all about putting customers at the center of everything they do.
The Health Science Advisor will report directly to the respective Ecosystem Lead, coordinating with cross-functional colleagues in Medical (CSSs), Market Access (HSAMs), and Patient Support (PELs) under appropriate guardrails. This individual will serve as the main point of contact/connection to healthcare provider (HCP) customers and should have a wide breadth of expertise, (e.g. able to address complex on-label information based on approved content).
Conducts proactive outreach to HCPs on topics such as:
Product access: local market payor coverage and co-pay, prior authorization, formulary placement, and availability expectations
On-Label/Consistent-with-label Info: proactively share information that is on or consistent with the label, including confidently and skillfully handling complex on-label information consistent with approved materials
Established guidance on patient care: example system protocols, standard of care guidelines, discharge protocols, and published expert opinions (or share menu of options and direct accordingly)
Ability to appropriately connect providers in real time to on-demand CSSs as questions arise
Customer engagement: Personally engage customers through a variety of virtual or digital tools and can direct customers to other colleagues (e.g., CSS) on demand; closes the loop on customer requests, ensuring that they have been met and asking for feedback on quality of engagement
Thought leadership: Facilitate speaker programs; organize local provider groups for discussions on experiences and outcomes with local/regional leaders
Business planning: Elevate opportunities and feedback to ecosystem lead, including local market insights to inform setting of local strategy and business goals; compliantly collaborate with ecosystem team to adjust targeting and call point plans and action on insights collected from customer-facing roles
Minimum Qualifications
A minimum of 2 years pharmaceutical or medical device sales experience
Must reside within commutable distance of 50 miles of the primary city in the sales territory
Preferred Knowledge, Skills, and Abilities:
Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems)
4 or more years' experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment
Clinical nurse or Advanced Practice Nurse (APN) experience highly valued
The ability to work in an ambiguous environment undergoing transformation
Proven track record in coaching, training and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets and other responsibilities
Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals
Ability to seek out relevant information, prioritize, and apply information to solve complex problems in the ecosystem
Ability to assimilate and communicate complex clinical and product information
Knowledge of and ability to successfully addressing operational issues in the delivery of healthcare products to patients, such as reimbursement and supply
#LI-Remote
Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.
Minimum $102,101.00 - Maximum $145,970.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws.
Company benefits : comprehensive medical, dental, vision and prescription drug coverage, company provided Basic Life, AD&D, Short-term and Long-term Disability insurance, tuition reimbursement, a 401(k) match, PTO allotment each calendar year, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
Disclaimer:
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer . All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic .
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability . You can request reasonable accommodations by contacting Accommodation Request .
Statement Regarding Job Recruiting Fraud Scams
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Client Services Manager
Customer Success Manager Job 23 miles from Temple City
About the Role:
Our client is seeking a Client Service Manager for a well-known community bank in Orange County. The role involves overseeing a team of account managers and delivering exceptional service to business clients. The primary focus is on cross-selling banking products and services to meet client needs and drive revenue growth.
Responsibilities:
Manage and lead a team of account managers to ensure high-level client service.
Build and maintain relationships with business clients, identifying cross-selling opportunities.
Coordinate with other departments to ensure smooth service delivery and client satisfaction.
Provide guidance on complex client issues and resolve escalated matters.
Monitor team performance and ensure goals are met.
Qualifications:
5+ years of experience in client service, preferably in commercial banking.
Proven leadership experience, with a focus on team development and performance.
Strong knowledge of banking products and services for business clients.
Excellent communication and interpersonal skills.
Client Manager - Commercial Lines
Customer Success Manager Job 42 miles from Temple City
Client Manager
Remote Type: Hybrid - Expected to come in to the office 2-3 times a week.
Time Type: Full time
The Client Manager will provide advanced technical servicing of their assigned book of business (new and existing clients) as well as working in conjunction with Producers and other team members. In addition, the Client Manager may occasionally perform in the capacity of a Client Executive Service for specifically assigned accounts preparing for and providing renewal and new business presentations.
ESSENTIAL DUTIES & RESPONSIBILITIES
Continue to perform all duties of a Client Manager at an above average level analyzing coverages and claims data for new and renewal business.
Proactively prepare renewal specifications and rough draft proposals.
Manage the marketing of renewal business as directed by Producers.
Occasionally, prepare experience modification projections using Intellicomp or other available software.
Review accuracy of experience modification calculations published by state rating agencies/bureaus.
Timely review policy checking notes from policy checkers and make corrections to the policy as necessary.
Review issues with Unit Manager and/or Producers as necessary. As needed, check policies on your own as needed if time allows or a rush situation.
Manage the timely delivery of the policies to the client either via email, in person or via online portal.
Review loss run and claim status reports.
Occasionally, prepare Loss Summaries and Large Loss Reports.
Periodic visits to clients with Producers, including active participation in new business and renewal preparation and presentation.
Assist with collections of Accounts Receivables.
Process and review carrier audits.
Participate in internal E&O Audits.
Establish and consistently maintain effective and positive working relationships with Associates and clients.
EDUCATION AND/OR EXPERIENCE
Bachelor's degree plus 2-3 years of daily World Class Client service is required; or a minimum of 3 years industry experience showing increasing responsibility directly related to the performance of the above duties including 2-3 years of daily World Class Client service.
Maintain a valid unrestricted California Fire & Casualty Solicitors license.
Advanced insurance designations applicable to the above duties strongly preferred as well as a
willingness to pursue continuing education and professional development.
Significantly exceed expectations in existing position if currently employed at Marsh & McLennan Agency.
Excellent understanding of insurance terminology, the functions of an insurance brokerage agency and the various lines of commercial insurance.
Proficiency with MS Office Software (Word, Excel, Outlook).
Prioritize tasks, set and achieve goals, think logically in solving problems and present results neatly, with clarity and precision in both oral and written form.
WORK ENVIRONMENT & PHYSICAL DEMANDS
Ability to use computer keyboard and sit in a stationary position for extended periods as well as the use of office equipment such as fax and copy machines, and telephones.
Work is performed in a typical interior/office work environment.
Occasional travel to client sites may be required.
Individual shall not pose a direct threat to the health or safety of other individuals in the workplace.
The applicable base salary range for this role is $60,000 to $128,000. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: ****************************
Strategic Account Manager
Customer Success Manager Job 21 miles from Temple City
About the role
As a Strategic Account Manager, you will be responsible for developing new Future Electronics customers while maintaining and delighting current customers within your local geography. You will be managing all aspects of customer engagement including: customer's demand schedule, credit issues, quote management, and product knowledge. This role is pivotal in the success of our business!
What you'll be working on
● Developing and maintaining relationships with customers' while meeting and surpassing assigned sales goals
● Seeking out new opportunities, reactivating dormant accounts, and connecting with current and potential customers to generate sales revenue
● Setting objectives with local management and determining appropriate customer calls to be made
● Completion of pre-call preparation and qualifying for potential customers
● Working collaboratively with branch management and inside sales teams on customer visits
We're looking for someone with
● University degree an asset, or equivalent work experience
● 3+ years of sales experience (bonus points if you've worked in the electronics distribution industry)
● Strong communication and relationship building skills
● Results-oriented work ethic and ability to perform under pressure
● Desire to delight customers - you anticipate customer needs and exceed expectations
It'd be great if you have
● Negotiation skills - you have the ability to persuade and influence
● English written and spoken
● Awesome Excel skills - you are familiar with v-lookups and pivot tables
We are excited to welcome our next Strategic Account Manager to the team. Could it be you?
Future Electronics is proudly an equal opportunity employer that embraces a diverse environment of inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and expression, sexual orientation, national origin, genetics, disability, or age.
Client Relations Manager
Customer Success Manager Job 21 miles from Temple City
Kelly Wearstler Studio is a globally recognized multidisciplinary design studio specializing in luxury interiors, product design and creative collaborations across architecture, fashion and art. Our work is defined by innovation, timeless craftsmanship and storytelling. We are seeking a dynamic Client Relations Manager who is passionate about design, client relationships and delivering exceptional sales experience.
In this role, you'll be the primary point of contact for both private clients and trade clients, driving sales while ensuring seamless management of orders and client interactions. You will support the sales process end-to-end, from initial client engagement to order fulfillment, while helping maintain our reputation for excellence in luxury design.
Key Responsibilities:
Front-Facing Sales
Engage directly with private and trade clients, providing tailored guidance and information about our luxury products and services.
Develop strong, ongoing relationships with clients, understand their needs and offer customized solutions.
Conduct client consultations, showroom tours and presentations to showcase products and services.
Proactively identify opportunities for new sales, client acquisition and upselling across our product lines.
Sales Support & Order Management
Prepare detailed proposals, quotes and presentations for clients, ensuring accuracy and alignment with client requirements.
Process orders from initiation to fulfillment, coordinating logistics to ensure timely and accurate delivery.
Track order status and communicate lead times and availability to clients.
Resolve client issues related to orders, such as delays or damaged goods, ensuring a high level of customer satisfaction.
Client Interaction & Relationship Management
Serve as a trusted primary contact for client inquiries, offering prompt and professional service.
Follow up on client interactions to maintain relationships and ensure a superior experience.
Collaborate closely with the design, production, and logistics teams to fulfill client expectations.
Inventory Management
Assist in managing product inventory and communicating stock levels to clients.
Facilitate replenishment requests and inform clients about new products or limited-availability items.
Sales Reporting & Documentation
Maintain accurate sales records, including client communications, proposals, and transactions.
Prepare regular sales reports to track performance and identify growth opportunities.
Marketing & Event Support
Support promotional events, product launches, and trade shows by engaging with clients and providing sales insights.
Provide clients with sales collateral, updates on new collections, and personalized recommendations.
Skills & Qualifications:
Strong Communication Skills
: Ability to engage professionally with high-end private and trade clients.
Sales-Driven Mindset
: Proven ability to close sales, upsell, and cultivate client relationships.
Organizational Skills
: Ability to manage multiple clients, tasks, and priorities simultaneously.
Customer-Focused
: Committed to delivering an exceptional luxury experience.
Attention to Detail
: Ensuring accuracy in order processing, documentation and follow-up.
Tech-Savvy
: Proficient in CRM systems, order processing software and MS Office Suite.
Experience
: 5+ years in a front-facing sales role, ideally within luxury design, furnishings or related fields.
Knowledge of Interior Design
: A background or strong interest in interior design and luxury furnishings is a plus.
Education:
Bachelor's degree in Business, Marketing, Interior Design or a related field is preferred, but relevant experience is also considered.
What We Offer:
A collaborative environment within a globally renowned luxury design studio.
The opportunity to work closely with high-profile clients and projects.
Competitive compensation and opportunities for growth.
If you are passionate about luxury design, client relationships and sales excellence, we would love to hear from you. To Apply: Submit your resume and a brief cover letter to *************************
Client Partner (Creative Staffing Background)
Customer Success Manager Job 21 miles from Temple City
PTR Global is a leading provider of workforce solutions, empowering organizations to achieve their business goals through innovative strategies. Specializing in optimizing contingent workforce management, we deliver customized solutions that drive operational excellence. Committed to diversity and inclusion, PTR Global fosters a collaborative environment for growth and success.
Summary:
PTR Global is seeking a dynamic and self-motivated Senior Business Development Manager to join our remote team. In this role, you will spearhead lead generation efforts for US accounts, targeting individuals from C-level executives to directors and managers, to increase job volume within an enterprise client. We seek a self-starter with experience in autonomously engaging with clients at various organizational levels.
Job Description:
Identify and prospect potential clients within the US market, focusing on generating leads for staffing services and Statements of Work (SOWs).
Execute lead generation strategies, including cold messaging, cold calling, and other outreach methods to engage potential clients.
Develop and nurture strong relationships with clients, understanding their business needs and requirements.
Collaborate with internal teams to develop tailored solutions and proposals to meet client objectives.
Drive the sales process from lead generation to contract negotiation and closure, ensuring a seamless experience for clients.
Farm and nurture existing accounts to maximize revenue opportunities and foster long-term partnerships.
Stay abreast of industry trends, market developments, and competitor activities to identify new business opportunities.
Utilize various sales techniques and strategies to effectively communicate the value proposition of PTR Global's services to potential clients.
Meet and exceed sales targets and performance metrics, consistently delivering results and driving revenue growth.
Requirements:
Bachelor's degree in Business Administration, Marketing, or related field.
Proven experience in sales or business development, preferably within the staffing industry.
Strong understanding of the US market and experience with lead generation and client acquisition.
Excellent communication, negotiation, and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Results-oriented mindset with a track record of meeting and exceeding sales targets.
Proficiency in CRM software and Microsoft Office Suite.
If you are a driven and ambitious individual with experience engaging with clients across various organizational levels, passionate about sales and business development, and thrive in a role that involves lead generation, cold messaging, cold calling, and nurturing client relationships, we invite you to join PTR Global. Be part of our mission to deliver exceptional staffing solutions to clients across the US. Apply now to take the next step in your career!
Industrial Sales
Customer Success Manager Job 25 miles from Temple City
Are you a driven and ambitious sales professional seeking a career that offers uncapped commissions, crazy good bonus plans, and the chance to represent high-quality Made in USA products? Join our team as an Outside Sales Representative, where you will enjoy a fantastic work-life balance through your home-based office and very own Mobile Store.
About Us
Hi-Line is a third-generation, family-owned business that's been debt free since its inception in 1959. We are pioneers in providing top-notch inventory management solutions to businesses across many industries. We believe our success is rooted in the incredible people who make up our Hi-Line family - which could include you! As we expand our market presence, we're seeking dynamic go-getters to join our outside sales team and be part of our growth story.
Why Choose Us
Home-based: Manage your territory from your home office while servicing your customers with your very own Mobile Store.
Flexibility: Embrace your perfect work-life balance
Earnings: Unlimited earning potential - truly uncapped commissions
Top-Tier Service: Represent a company known for exceptional customer service.
World-Class Training and Marketing: Benefit from comprehensive training to hone your skills and cutting-edge marketing strategies to boost your sales success.
Take Charge Of Your Career
Elevate your career to new heights with us! Join our passionate team and become a part of a thriving home-based business where your success knows no bounds!
Although industrial sales experience is a plus, it is certainly not required. We have successful Territory Sales and Service Managers from various backgrounds. Regardless of where you have been, Hi-Line's world-class products and sales training programs will put you on the fast track to success.
Apply now to take the first steps towards a fulfilling and prosperous future!
or call us directly at ************.
Equal Opportunity Statement
At Hi-Line, Inc, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.
Client Relationship Manager
Customer Success Manager Job 31 miles from Temple City
We are a Family owned residential/commercial water and fire restoration company.
Our company is offering a fast paced, high growth potential position as a Client relation manager to expand our market.
The Client Relation Manager will be growing our book of business through new contacts and some existing accounts. You will be responsible for building client contacts with unlimited support to get you to the next level. Top Sales make 100k
MUST HAVE 3 YEARS EXPERIENCE IN THE INSURANCE OR PROPERTY MANAGEMENT INDUSTRY.
Our marketing program has guarantee success for all our client relations mangers. You will engage with local insurance agents and property managers throughout orange county and inland empire.
Relationship Manager
Customer Success Manager Job 36 miles from Temple City
Whittier Advisors, LLC
Client Relationship Manager | Los Angeles, CA
About Us
Whittier Advisors is a Los Angeles and Newport Beach-based investment management firm with over $1 billion in assets under management. Operating as a separate entity, Whittier Advisors is an affiliate of Whittier Trust Company and The Whittier Trust Company of Nevada, and a wholly owned subsidiary of Whittier Holdings, which collectively manage over $25 billion in AUM. We provide comprehensive investment solutions for high-net-worth families, institutions, and foundations, and manage fixed income mutual funds and separately managed accounts. We seek curious, entrepreneurial professionals who share our passion for delivering exceptional client outcomes.
Job Description
The Client Relationship Manager will serve as the primary point of contact of clients, collaborating with the portfolio management team to build strong relationships while providing subject area expertise in financial planning, including multigenerational planning, philanthropy, pre-liquidity planning, and fiduciary advisory. The RM will assist in the firm's growth through individual and company sponsored business development activities and through superior, ongoing customer service.
Core Responsibilities
Serves as the primary point of contact in managing all aspects of the client relationship
Coordinates with Portfolio Managers to address client needs and develop sophisticated wealth planning strategies
Manage and mentor Client Service Associates, including assisting with preparation of customized presentation materials
Attends client/prospective client meetings and events
Supports business development initiatives
Documents client interactions and maintains accurate CRM records
Ensures custodian paperwork, contracts, and subscription agreements are prepared and submitted accurately and timely
Facilitates cash and security movements
Collaborates with leadership on initiatives designed to streamline firm procedures
Acts as the “quarterback” of the client relationship, including engaging with outside experts crucial to the client experience (estate planning attorneys, accountants, etc.)
Required Qualifications
Bachelor's degree
5-10 years of experience in wealth management
Series 7 & 66
Excellent verbal and written communication skills
High integrity and empathy
Entrepreneurial mindset
Proficiency in Microsoft Office
Preferred Qualifications
CFP (or desire to obtain)
MBA
Series 24 (or desire to obtain)
Experience with Addepar, Salesforce, Schwab, and/or Fidelity
Area Sales Manager
Customer Success Manager Job 21 miles from Temple City
About the Company: We seek an experienced and motivated sales team to expand our US offline channel. This team is essential for achieving our ambitious sales targets for home furnishings, appliances, and related solutions in the global market. The ideal candidates should have a solid background in offline market sales, particularly in the US furniture sector. They should excel at building long-term customer relationships, identifying market opportunities, and offering customized solutions.
About the Role: Channel Development & Relationship Management Strategically identify, establish, and nurture relationships with distributors and public channels to fuel continuous growth. Maintain and enhance partnerships, ensuring they align with company values and long-term objectives. Sales and Revenue Growth Lead sales initiatives for home furnishings, home appliances, and other product lines to surpass revenue goals. Create and execute targeted sales strategies and solutions that address customer needs while optimizing profitability. Lead Generation and Conversion Generate new sales leads via online and offline channels, conduct needs assessments, and manage the full sales process from lead to close. Adopt a data-driven strategy to monitor, analyze, and enhance lead-to-sale conversion rates. Collaboration & Regional Policy Implementation Work closely with headquarters to tailor and implement region-specific support policies and sales management practices. Ensure strict adherence to established sales systems and standards to enhance operational efficiency and accountability.
Responsibilities:
Channel Development & Relationship Management
Sales and Revenue Growth
Lead Generation and Conversion
Collaboration & Regional Policy Implementation
Qualifications:
Language Proficiency
Experience & Industry Knowledge
Market Development and Negotiation Skills
Required Skills:
Strong proficiency in English as a working language, with outstanding verbal and written communication skills to effectively engage global customers.
3-5 years of offline market sales experience, particularly in the US furniture sector, ideally in home furnishings, home appliances, automotive parts, or pet products, with proven success in channel sales.
Demonstrated capability in consultative selling, with a focus on analyzing customer pain points and crafting relevant solutions to generate sales opportunities.
Strong negotiation skills and an ability to develop markets independently, with the resilience to excel in high-pressure environments.
Preferred Skills: This is an exceptional chance to play a crucial role in our growth, representing a rapidly expanding company in global markets. We provide competitive compensation, a dynamic work environment, and the opportunity to collaborate with a dedicated team committed to excellence.
Equal Opportunity Statement: Include a statement on commitment to diversity and inclusivity.
National Sales Manager
Customer Success Manager Job 20 miles from Temple City
Just four miles from Disneyland , we offers firework views and easy access to the Anaheim Resort Transportation (ART) shuttle to the parks. Angel Stadium, the Anaheim Convention Center, Honda Center, and Chapman University are all within 10 minutes. Enjoy our restaurants, outdoor pool, and a warm DoubleTree Chocolate Chip Cookie on arrival.
Company Overview:
SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
Benefits:
We offer a comprehensive full-time benefits package consisting of: medical, dental, vision, pet discount program, identity theft protection, Earned Wage Access to get paid before payday, pre-paid legal support, flexible spending accounts, 401K, life, critical accident, critical illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!
In this role, you will deliver exceptional Guest Services as part of our Sales & Catering team, overseeing the hotel's sales function. As a National Sales Manager, your primary focus is ensuring guest satisfaction by orchestrating remarkable experiences from the moment guests arrive at the convention or meeting space. You will provide leadership, empowering our hotel teams to strive for excellence and cultivate repeat business, leaving an indelible mark on every guest experience.
Essential Job Functions:
Offer our guests unparalleled service with warmth and attentiveness
Seek methods to penetrate key business activities within the marketplace and finds profitable ways to bring this business to the hotel.
Attends trade shows, community events and industry meetings to develop business.
Develop and implement strategic sales and marketing plans to achieve hotel revenue targets.
Oversees the operation, services, and activities of the Sales & Catering Department
Identify new market opportunities and develop innovative strategies to capture and expand market share.
Build and maintain strong relationships with corporate clients, travel agencies, and other key stakeholders to generate business leads and promote the hotel's services.
Conduct market research and analysis to identify trends, competitive landscape, and customer preferences, and use the findings to inform marketing and sales strategies.
Collaborate with the revenue management team to optimize pricing strategies and maximize revenue potential.
Oversee the development and execution of marketing campaigns, including digital advertising, social media, email marketing, and other promotional activities.
Monitor and analyze sales and marketing metrics to assess performance and identify areas for improvement.
Stay updated on industry trends and best practices, and implement innovative sales and marketing techniques to stay ahead of the competition.
Ensure compliance with all legal and regulatory requirements related to sales and marketing activities.
Lead ongoing research in the travel industry to identify market trends and insights for developing innovative marketing strategies or annual Marketing Plans
Foster strong, collaborative relationships within the Sales & Catering team and across other hotel departments
Qualifications:
Education:
Bachelor's degree in Business Administration, Marketing, or a related field preferred
High school diploma or its equivalent required
Experience:
Two + years Hospitality Sales
Strong knowledge of sales techniques with strong skills and ability to negotiate and close sales.
Ability to learn, follow and maintain effective sales processes designed to attain maximum revenue while ensuring adherence to established operating criteria.
Willing to travel
Delphi experience, and Hilton brand background preferred*
Other:
Deployment experience in local and or Midwest/ Southeast Markets
Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
IA Sales Product Manager
Customer Success Manager Job 21 miles from Temple City
he first is to work with the sales team to provide product line lifecycle, price, position, market, and industry analysis to maximize market share, profit, and revenue. The second is to focus on new market/business development to achieve a sales budget. The ideal candidate will have product management and presentation skills, and the ability to continuously assess business opportunities,
Community Engagement Manager
Customer Success Manager Job 25 miles from Temple City
(DTSM, Inc.)
DTSM, Inc. is a 501(c)3 non-profit organization that partners with the City of Santa Monica to promote economic stability, growth, and community life in the Downtown Santa Monica district. We oversee operations, marketing, research, and economic development programs. Visit downtownsm.com to learn more.
Job Description
The DTSM, Inc. Community Engagement Manager (CEM) is responsible for engaging the Downtown Santa Monica community, stakeholders, and visitors through effective communications, including website, newsletters, marketing collateral, and social media. The Community Engagement Manager is an exempt position and reports to the Director of Marketing and Partnerships.
Essential Tasks and Responsibilities
The CEM plays a vital role in promoting and telling the story of Downtown Santa Monica through visual and written storytelling. The CEM's ultimate goal is to elevate the destination's identity and reputation as a distinct and compelling place to live, shop, and do business. In addition, they regularly engage with neighborhood stakeholders to create connections and gather insights to better understand the community's goals and values.
Manage the day-to-day activities and services of marketing and communication programs and vendors
Develop and implement an editorial strategy and roadmap for content creation
Produce accurate and compelling content for websites, blogs, social media (Instagram, TikTok, X, Facebook), newsletters, and others as needed
Monitor industry trends, competitive landscape, and community feedback, adjusting content and the organization's marketing and communications accordingly
Maximize exposure for Downtown Santa Monica businesses by creating video content promoting district businesses
Manage search engine optimization, digital partnerships, and online advertising programs
Track and analyze content performance statistics and compile monthly, quarterly, and annual reports
Formulate recommendations to executive management on communication matters
Cultivate and maintain professional relationships with a variety of external contacts, including city staff, community organizations, stakeholders, and vendors
Attend board and committee meetings, including occasional evening hours, as needed
Complete special projects and other duties as assigned
Position Requirements and Preferences
Undergraduate degree or relevant work experience required
Excellent written and verbal communication skills required
Expert understanding of social media and content creation required
Experience creating video content for Instagram and TikTok required
Understanding of graphic design and photography principles required
Proven ability to work with a team in a fast and innovative environment required
Degree in communications, marketing, public relations, or other related fields preferred
Compensation and Benefits
• Salary of $75,000 to $80,000
• Platinum-level health care benefits, including dental and eye care insurance
• Long-term disability
• Paid parking
• Paid holidays and generous PTO
• Retirement plan
Commitment to Diversity
Downtown Santa Monica, Inc. is an Equal Opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, religion, gender, sexual orientation, age, physical disability, mental disability, marital status, veteran status, genetic information, or any other characteristic which may be specified by law or agency policy.
To apply, please send your resume and writing sample to Ariana Gomez at *********************.
Senior Account Manager - Amazon Advertising
Customer Success Manager Job 20 miles from Temple City
About Us: Channel Bakers is a data-driven eCommerce agency specializing in driving sales and brand growth. We help brands unlock their full potential on Amazon and other major platforms by crafting compelling narratives, optimizing product visibility, and leveraging advanced analytics. Our expertise lies in understanding the complex retail landscape and developing tailored strategies that resonate with consumers. With a focus on expanding market share rather than simply shifting it, we deliver measurable results and long-term success for our clients.By combining creative storytelling with data-driven insights, we create impactful campaigns that drive brand awareness and conversions. Our team of experts is dedicated to staying ahead of industry trends and providing exceptional service to our clients.
Position Purpose
Account Managers play a pivotal role within Channel Bakers, serving as the linchpin of our account teams. Your responsibilities extend beyond the day-to-day management of client accounts; you are the driving force ensuring that our strategies are flawlessly designated and executed within the stipulated timelines and budgetary constraints.
As an Account Manager III at Channel Bakers, you will be responsible for the strategic oversight and management of complex client accounts. This role requires a deep understanding of full-funnel marketing, search strategy, and demand-side platforms (DSPs) to develop and execute effective campaigns that drive client growth. You will collaborate closely with Account Executives, providing strategic guidance and mentorship to the account team while ensuring seamless client communication and satisfaction.
Your responsibilities include developing and implementing media plans, analyzing campaign performance, and utilizing data to optimize strategies. A strong ability to build and maintain client relationships, coupled with exceptional communication and problem-solving skills, is essential for success in this role.Above all, you are devoted to meeting the expectations and needs of all stakeholders, with an unwavering commitment to putting the client's interests at the forefront of every decision and action.
Key Responsibilities
Foster regular communication with clients through calls, emails, and meetings to provide comprehensive updates on campaign progress and lead in-depth discussions regarding campaign performance, actions, and strategies
Assume accountability for critical aspects including budget allocation and management, overall account performance, campaign launches, as well as strategic and tactical optimization. Additionally, oversee all DSP-related activities
Meticulously prepare, review, and finalize advertising reports, demonstrating proficiency in data interpretation and the development of actionable insights
Collaborate closely with both Advertising Specialists and the Account Executive to troubleshoot any account performance issues or concerns that may arise during the course of the client's account management
Conduct thorough brand and product research to inform our strategic decisions and enhance client outcomes
Actively participate in and inform clients about Beta Programs whenever relevant to further our clients' objectives
Team up with Account Executives on critical initiatives, including assistance with creative pitches and other client-facing presentations as needed
Identify and capitalize on opportunities to expand brands' reach across various platforms and services, thereby driving growth
Assist in preparing deliverables for in-person client meetings, encompassing reporting, presentations, and other essential materials. Additionally, play a key role in reviewing AMC reports and gathering necessary information
Utilize company designated platforms to the fullest, and leverage strategic insights to identify growth areas for clients and proactively discover fresh service and sales opportunities to drive agency success
Lend support to the Strategic Account Director or Account Executive in addressing strategic client needs and requirements
Mentor and support Advertising Specialists to ensure the accurate and timely completion of their tasks.
Maintain the requisite certifications mandated by platforms, partners, or local and federal government for your role to uphold the highest professional and compliance standards
Respond promptly to ad hoc client requests, demonstrating flexibility and a commitment to exceptional client service
Assist in creating training materials or processes as needed
Promote effective cross-functional communication and collaboration within Channel Bakers and other key stakeholders, fostering a unified and cohesive approach to client management
Qualifications And Requirements
5+ years of Marketing or Advertising account management experience in a fast moving, client facing environment
2-3 years experience of Amazon Advertising and exposure to Demand Side Platform (DSP) and Amazon Marketing Cloud (AMC), as well as other retail media channels, is a significant advantage
Proven expertise in expanding the size and value of mid-tier accounts through the implementation of strategic account management methods
Experience of working within a high performing team
Demonstrated understanding of full-funnel marketing best practices or approaches
Proven ability to analyze client needs to pinpoint growth opportunities and identify new service and sales prospects for the agency
Demonstrated proficiency in analytical and qualitative skills - unphased by numerical data, with a mastery that extends beyond numerical figures, delving into the understanding of the "how" and "why" these data points hold significance and impact for our clients
Experienced in effectively managing tasks within a team and adept at facilitating the growth and development of your teammates
Degree in Public Relations, Marketing, Advertising or Communications preferred or equal period of relevant work experience in digital advertising.
Proficient user of standard office software (MS Office etc.)
Intermediate or advanced excel skills essential
Proven ability to cultivate and foster new relationships and deepen existing ones
Proven track history of driving your own professional and personal development
Position Details
Office Location: Anaheim, CA or Remote in US
Reports To: Manger of Account Managers
Travel: Occasional overnight travel required about 10-15% of the time
Hours: Full - Time (Mon - Fri 8am to 5pm) with flexible schedule
Perks @ Channel Bakers
Flexible Working Options
Flexible Paid Time Off
Fully vested 401K with up to 4% employer match
Highly competitive medical, dental and vision insurance Life insurance and long-term disability insurance
Flexible Spending Account (FSA)
Access to Pet, Identity Theft and other insurances at heavily discounted group rates
'Absurd' Fridays (Summer Friday afternoons off)
Paid volunteer time
Employee Assistance Program
Ergonomic workstations with standing/sitting desks
Regular team social events
Stocked kitchen with snacks and beverages
Sales Manager
Customer Success Manager Job 21 miles from Temple City
Company: Otor Technology
Sales Associate
Company
Otor Technology Co., Ltd. ("Otor Tech") established in 1990, has become one largest global food & beverage packaging solution provider, trusted by over 1,000 brands and reaching more than 2 billion consumers annually.
The company's diverse client base spans restaurants, beverage shops, dairy producers, and grocery chains, including renowned brands such as Mixue Ice Cream (35,000+ stores), Wallace Burger & Chicken (20,000+ stores), Haidilao (the world's largest Chinese restaurant chain), Mengniu Dairy (Top 3 in China), Yili Dairy (Top 3 in China), Nongfu Spring (China's No. 1 bottled water brand), CoCo Fresh (4,000 stores), Xibei Noodle (Top 10 Chinese restaurant), Yoshinoya Asian Kitchen, Lawson Convenience Store, Juewei Food (15,000+ stores), and Hema Grocer (Top 5 in China, part of Alibaba Group).
About The Position
As a Sales Associate, you'll drive growth by connecting restaurant owners and grocers with Otor's cutting-edge packaging solutions. This role offers the opportunity to make an immediate impact on the food and beverage industry, build your expertise, and showcase your skills.
You will manage sales targets, educate prospects, and collaborate with your team to help small businesses thrive. Success in this role requires determination, curiosity, and a passion for problem-solving.
This hybrid position is based in Los Angeles, with three in-office days per week at Otor USA office at Cal Poly Pomona's Innovation Village Research Park.
Key Responsibilities
Develop and implement growth strategies in new market areas while adhering to established systems and processes.
Drive field sales and promotional activities in the U.S., with a primary focus on Los Angeles, including cold calling and on-site visits to expand the customer base and establish distributor channels.
Exceed ambitious sales goals with a self-motivated, results-driven approach.
Build and maintain strong customer and distributor relationships, conduct satisfaction surveys, and deliver exceptional service.
Stay up-to-date on industry trends, market dynamics, and customer needs to effectively promote Otor's solutions.
Qualifications
We encourage applicants from diverse backgrounds, even if you don't meet every qualification. Apply if this role aligns with your goals and you meet most criteria.
Bachelor's degree or higher (preferred fields: Restaurant, Marketing, Food Science).
3+ years of foodservice sales experience, particularly with multi-unit restaurant chains, wholesale retail, supermarkets, or institutional foodservice clients.
Proven success delivering on sales goals with a results-driven attitude.
Expertise in cold calling, prospecting, and territory development.
Experience with CRM tools (Salesforce or HubSpot is a plus).
Ability to thrive in a fast-paced, technical environment and solve problems proactively.
Compensation
Full-Time Role: $50,000-$80,000 base salary with on-target earnings of $90,000-$150,000 (W2 position).
Part-Time Role: Flexible, performance-driven package with a low base salary and high earning potential for Sales Consultants in remote roles.
Join Us!
If you're ready to shape the future of Otor Tech and deliver innovative packaging solutions in the North American market. Apply now through LinkedIn. Be part of a team transforming the food and beverage industry!
Pharmaceutical Sales Customer Engagement - San Bernardino, CA
Customer Success Manager Job 44 miles from Temple City
Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach designed to better deliver on patient, caregiver and HCP expectations in an evolving healthcare environment. The new model is built around where patients get their care-locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care.
The "ecosystem approach" creates a unified focus among account management, medical, patient access and market access to engage local healthcare systems and identify opportunities to improve the patient experience. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to bridge care gaps.
In Otsuka's evolved customer engagement model, a Health Science Advisor (HSA) will engage HCPs through a variety of in-person, virtual and digital tools, offering expanded expertise regarding products and the approved conditions they treat. Otsuka's Clinical and Scientific Specialists (CSS) will provide deep clinical expertise on-demand and will engage healthcare providers to offer personalized education on disease state, thought leadership and real-world evidence.
These ecosystems are led by Ecosystem Leads and are grouped into regional areas. Regional Leads have significant autonomy to assess unique market priorities and customize decisions that reflect local customer needs. In the future, Otsuka will also shift to drive customer engagement quality, accountability, and cohesion between patients and healthcare providers. Ultimately, it is all about putting customers at the center of everything they do.
The Health Science Advisor will report directly to the respective Ecosystem Lead, coordinating with cross-functional colleagues in Medical (CSSs), Market Access (HSAMs), and Patient Support (PELs) under appropriate guardrails. This individual will serve as the main point of contact/connection to healthcare provider (HCP) customers and should have a wide breadth of expertise, (e.g. able to address complex on-label information based on approved content).
Conducts proactive outreach to HCPs on topics such as:
Product access: local market payor coverage and co-pay, prior authorization, formulary placement, and availability expectations
On-Label/Consistent-with-label Info: proactively share information that is on or consistent with the label, including confidently and skillfully handling complex on-label information consistent with approved materials
Established guidance on patient care: example system protocols, standard of care guidelines, discharge protocols, and published expert opinions (or share menu of options and direct accordingly)
Ability to appropriately connect providers in real time to on-demand CSSs as questions arise
Customer engagement: Personally engage customers through a variety of virtual or digital tools and can direct customers to other colleagues (e.g., CSS) on demand; closes the loop on customer requests, ensuring that they have been met and asking for feedback on quality of engagement
Thought leadership: Facilitate speaker programs; organize local provider groups for discussions on experiences and outcomes with local/regional leaders
Business planning: Elevate opportunities and feedback to ecosystem lead, including local market insights to inform setting of local strategy and business goals; compliantly collaborate with ecosystem team to adjust targeting and call point plans and action on insights collected from customer-facing roles
Minimum Qualifications
A minimum of 2 years pharmaceutical or medical device sales experience
Must reside within commutable distance of 50 miles of the primary city in the sales territory
Preferred Knowledge, Skills, and Abilities:
Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems)
4 or more years' experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment
Clinical nurse or Advanced Practice Nurse (APN) experience highly valued
The ability to work in an ambiguous environment undergoing transformation
Proven track record in coaching, training and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets and other responsibilities
Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals
Ability to seek out relevant information, prioritize, and apply information to solve complex problems in the ecosystem
Ability to assimilate and communicate complex clinical and product information
Knowledge of and ability to successfully addressing operational issues in the delivery of healthcare products to patients, such as reimbursement and supply
#LI-Remote
Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.
Minimum $102,101.00 - Maximum $145,970.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws.
Company benefits : comprehensive medical, dental, vision and prescription drug coverage, company provided Basic Life, AD&D, Short-term and Long-term Disability insurance, tuition reimbursement, a 401(k) match, PTO allotment each calendar year, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
Disclaimer:
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer . All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic .
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability . You can request reasonable accommodations by contacting Accommodation Request .
Statement Regarding Job Recruiting Fraud Scams
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.