Customer success manager jobs in Thornton, CO

Territory: Denver West, CO - Multi-Specialty Target city for territory is Denver - will consider candidates who live within 40 miles of territory boundaries with access to a major airport. Territory boundaries include: Denver, Durango, Westminster, east of I25 corridor and western slope to Grand Junction. SUMMARY: Are you a results-driven biopharmaceutical sales professional looking to be part of an organization that values being curious, adaptable, and accountable? Lundbeck is a global biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases. Lundbeck employees are inspired and driven by our purpose to advance brain health and transform lives. Join us on our journey of growth! We are seeking a dynamic and results-driven sales professional with a proven track record of success who is looking to grow with LundbeckOur ideal candidate will have the ability to be a specialty product expert with an understanding of requisite market complexities in order to be successful promoting our products to stakeholders in the primary care and neurology settings. As an Account Manager, you lead the promotion of our psychiatry portfolio, executing sales and marketing strategies with comprehensive clinical knowledge to drive sales performance. Our Account Managers are adept at executing against the toughest commercialization challenges in today's rapidly changing environment and must demonstrate strong capability in the following areas: ESSENTIAL FUNCTIONS: Business Planning & Account Leadership - Ability to use digital tools and apply data-based insights to create opportunities, develop strategy & tactics, allocate resources to enhance sales execution, monitor progress and adjust direction to maximize sales performance. Selling - Deliver messages in a clear and compelling way to customers, effectively probe customer needs to handle objections, and close every call with a commitment to action to drive changes in behavior. Customer Development - Build and maintain productive internal and external relationships based on customer needs and organizational goals, incorporating “total office” account management where applicable. Local Market & Therapeutic Area Expertise - Gather and validate key trends and dynamics in the market, map account linkages, and apply comprehensive therapeutic knowledge to uncover and prioritize unique opportunities. Reimbursement - Consistently demonstrate the ability to stay informed on reimbursement dynamics, anticipate and effectively address payer access issues (IDNs, Medicare, Medicaid, Commercial) using Lundbeck resources. Pharmaceutical Environment/Compliance - Apply knowledge of pharmaceutical and regulatory environment, including accountability and adherence to Lundbeck policies and procedures and FDA regulations regarding the promotion of pharmaceutical and medical products. REQUIRED EDUCATION, EXPERIENCE and SKILLS: Bachelor of Arts or Bachelor of Sciences degree from an accredited college or university 2-5 years pharmaceutical, biopharmaceutical, biologics, medical device sales or related healthcare sales experience Must demonstrate the intellectual capacity to score highly on disease and product training exams, including being certified on product knowledge annually Self-starter, with a strong work ethic, tenacity, and outstanding communication skills Adaptability: Ability to embrace change and work collaboratively in a fast-paced team environment Problem-Solving: Proven analytical skills to identify solutions and overcome obstacles Data Analysis: Strong computer and technical skills used in analyzing data to develop both short- and long-term goals aligned with business objectives Must live within 40 miles of territory boundaries Driving is an essential duty of this job; must have a valid driver's license with a safe driving record that meets company requirements Meeting and complying with reasonable industry-standard credentialing requirements of healthcare providers / customer facilities is required for continued employment with Lundbeck Ability to lift, bend, push, pull and move items including, but not limited to equipment, pharmaceutical samples, and any other work-related materials up to 25 lbs. with or without reasonable accommodation PREFERRED EDUCATION, EXPERIENCE AND SKILLS: Recent documented successful experience selling to general practitioners (GPs) and primary care centers Prior experience promoting and detailing products specific to CNS/neuroscience Previous experience working with alliance partners (i.e., co-promotions) TRAVEL: Willingness/Ability to travel up to 30% - 40% domestically to (a) regularly meet/interact with customer base and internal personnel within assigned territory; and (b) typically attend 4-8 internal/external conferences and meetings spanning locations within the United States. Travel must be able to be completed in a timely manner. The range displayed is a national range, and if selected for this role, may vary based on various factors such as the candidate's geographical location, qualifications, skills, competencies, and proficiency for the role. Salary Pay Range $108,000 to $125,000 and eligibility for a sales incentive target of $39,000. Benefits for this position include flexible paid time off (PTO), health benefits to include Medical, Dental and Vision, company match 401k and company car. Additional benefits information can be found on our career site. Applications accepted on an ongoing basis. Why Lundbeck Lundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on the U.S. career site. Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the U.S. career site. Lundbeck is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in E-Verify.

General Manager - Ted's Clothiers For over 50 years, Ted's Clothiers has been a trusted destination for men's fine clothing, custom tailoring, and formal rentals. We are seeking a dynamic and experienced General Manager to lead our flagship store, drive sales growth, and uphold the exceptional service standards that have defined our business for decades. This role requires a strong leader who can manage daily operations while inspiring the team to deliver an unparalleled customer experience. Position Overview: The General Manager will oversee all aspects of store operations, including sales associates, customer service, rentals, tailoring, inventory, and overall performance. This individual will set and monitor goals, coach the team toward excellence, and serve as both a leader inside the store and a representative of Ted's Clothiers in the community. Key Responsibilities: Leadership & Team Management o Recruit, train, and develop sales associates and department staff. o Conduct regular performance reviews and provide actionable coaching. o Set individual and team goals, quotas, and KPIs, tracking progress toward achievement. o Foster a collaborative, motivated team culture focused on professionalism and service. o Model and reinforce a customer-first, service-driven mindset at every level. Sales & Client Experience o Drive revenue growth through sales, rentals, tailoring, and specialty services. o Ensure the team utilizes clienteling techniques, including proactive follow-up, loyalty engagement, and customer outreach. o Monitor client satisfaction, resolve service issues, and ensure consistent delivery of exceptional experiences. o Lead by example in building strong customer relationships and promoting repeat business. Operations & Inventory o Oversee daily store operations to ensure efficiency and consistency. o Manage rental operations with accuracy and timeliness. o Coordinate with the tailoring department to guarantee quality craftsmanship and on-time completion. o Monitor inventory levels, ensure accurate stock replenishment, and maintain polished merchandise presentation. o Analyze sales and operational data to identify trends, opportunities, and areas for improvement. Community Engagement & Brand Representation o Represent Ted's Clothiers as a community leader, building strong relationships with local organizations and partners. o Support and participate in events, networking opportunities, and initiatives that strengthen the store's reputation and customer base. o Act as an ambassador for the Ted's Clothiers brand both inside and outside the store. Qualifications: · 5+ years of retail management experience, preferably in men's apparel or specialty retail. · Proven track record of meeting sales goals, managing KPIs, and driving team performance. · Strong leadership and coaching skills with experience in conducting performance reviews. · Deep understanding of customer service excellence and clienteling best practices. · Business acumen with a focus on sales growth, operational efficiency, and community engagement. · Knowledge of tailoring, menswear, and rental operations a strong plus. · Exceptional communication, organizational, and problem-solving abilities. Compensation & Benefits: · Base pay $70,00 - $80,000 Competitive salary, commensurate with experience · Performance-based bonus opportunities · Employee discount on clothing, rentals, and custom services · Opportunities for professional growth and advancement · Supportive and team-oriented work environment

Jack and Sage is building a team! Jack and Sage is a fast growing startup in the dynamic Outdoor Industry producing innovative apparel designed to evoke memories of experiences and brand engagement for our customers. The Company We are seeking candidates passionate for a challenge and an opportunity to make a big impact within a startup. Joining the Jack and Sage team, you will be immersed in an exciting startup environment of growth and passion. Our team thrives off the opportunity to make a big impact among a small team - forget bureaucracy and politics, we are fast paced, we value acting and initiative, and we broaden our experience by encouraging everyone to work closely with all our company departments. If you would prefer to write a business plan, rather than follow someone else's, this company is for you. The Job Description As a Sales Manager, you will play a pivotal role in expanding our customer base, and accelerating our market presence. You will lead the charge in identifying new business opportunities, creating and fostering relationships that drive revenue growth. This role requires a self-starter who wakes up every morning focused on finding more opportunities. Key Responsibilities Proactively seek out new business opportunities through cold calling, networking, email reach out, etc. Cultivate and maintain a robust pipeline of potential clients. Develop and execute sales strategies to achieve revenue targets and drive business growth. Collaborate with the sales team to identify new avenues for revenue generation and cross-selling opportunities Lead efforts to expand the company's presence into new geographic regions or distribution channels. Act as a brand ambassador, effectively communicating our company's mission, values, and unique selling points. Represent the company at industry events, trade shows, and conferences to promote our brand and forge new relationships. The Job's Qualifications & Requirements Required o Willingness to cold call and build relationships from scratch o Interest in sales and a willingness to learn and develop sales techniques. o Ability to engage with potential customers, listen actively, and clearly convey information o Attention to detail and organization o Denver, CO based- we are currently not considering candidates re-locating. o In Office Position Strongly Preferred o Experience working with a small company o Experience with ERP and CRM systems Details • Title: Sales Manager • Start Date: ASAP • Compensation: $65,000 Starting with $100,000+ OTE • Benefits: Health Plan (50% of premiums), 3% Match of IRA • PTO: Unlimited • Hours: Full Time • Location: 6900 E 47th Ave Drive, Denver, CO Travel to awesome destination locations (20%) Talk To Us About This Job!

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently exceed customer expectations. We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. This is a great opportunity for someone with a passion for customer success, has strong technical skills, and a previous background in email marketing or general strategic marketing solutions. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for our customers using our software. How You'll Make a Difference Be passionate about your customers' success and establish yourself as the trusted advisor for ~20 customers Develop tailored success plans to drive adoption of the Klaviyo platform and ensure your customers achieve their goals Identify and recommend additional Klaviyo products to help increase revenue for your customers Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. Work cross functionally across Onboarding, Customer Growth, and internally facing teams to solve for customer goals and create a great customer experience Work to set priorities and establish a plan for to resolve open issues in a timely manner Provide customers with a combination of both strategic guidance and tactical support Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals. Contribute feedback to Product on product improvements to enhance customer engagement. Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Who You Are 2+ years of customer success experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time. Experience explaining how to reach key goals using software with end users A track record for creative problem solving for customers and end users. Experience in marketing or advising customers on marketing strategy. Comfortable discussing account renewals, upgrades, and cancellations Thrives in a collaborative environment Excellent organizational and project management skills. Excellent communication skills via phone, video conference and email. Curious and eager to learn Able to adapt in a quickly changing environment Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint Track record managing customer relationships through Salesforce or similar CRMs Experience using email marketing platforms and E-Commerce platforms a plus You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$72,000-$108,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you'll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more. THIS ROLE IS BASED IN DENVER, CO What You'll Do : Maximize retention and identify growth opportunities with your account portfolio Manage the overall post-sales account success (technical, commercial) with the support of the Boomi teams (Product, Services, Support) Understanding of customer requirements and drive internally (enhancements, fixes) to accelerate and remove barriers to customer adoption and growth Identify opportunities for expansion associated with their adoption of the Boomi product portfolio and collaborate with internal stakeholders (account, product teams) Partner with our subscription sales makers during the sales cycle on the value of the Boomi Professional Services as part of the Success Assurance program The Experience You Bring : 5+ years of experience working as either Customer Success, Architect, Engineer or Consulting role with Account management focus Experience with Commercial IT organizations Ability to address topics such as business value and total cost of ownership, etc. Demonstrated ability to successfully handle solution and services scoping to define a Statement of Work Experience in collaborating with Systems Integrators Excellent ability to understand and communicate complex business and technical subjects to both Management and Technical audiences Bonus Points If You Have : Experience with cloud and application integration and B2B integration Excellent business, analytical, problem solving and communication skills (written and verbal) Proven ability to meet and exceed retention targets Benefits Aren't sure if you're a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates - so don't hesitate to apply; you could be the perfect fit! Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) for this position in Denver, CO ranges from $150,000 - $189,000 USD annually (inclusive of commission). Final compensation will be determined by various factors including the candidate's knowledge, skills, and experience. Click here for an overview of our benefits at Boomi! #LI-BP1 #LI-HYBRID Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities. All employment decisions are based on business needs, job requirements, and individual qualifications. Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to ****************. This inbox is strictly for accommodations, please do not send resumes or general inquiries.

Please note we are not working with agencies or 3rd parties. AppOmni, a leader in SaaS Security, helps customers achieve secure productivity with their applications. Security teams and owners can quickly detect and mitigate threats using unmatched depth of protection, continuous monitoring, and comprehensive visibility. Trusted by over 25% of the Fortune 100, AppOmni specializes in securing diverse SaaS environments. About the Role AppOmni thrives off the success of our customers, and we're looking for a strategic, growth-focused, and results-driven Enterprise Customer Success Manager to engage and enable AppOmni's largest customers. Our Customer Success team serves as the primary advocate for our customers, guiding them along a path to success and engaging resources across AppOmni to accelerate the adoption of the AppOmni product. As a Lead CSM, you will be responsible for driving the full customer lifecycle to show value and ensure customers are actively engaged and fully recognizing the potential of the AppOmni product. Partnering directly with the customer's team, you'll have polished communication and a strong presence, coupled with the unique ability to act as a trusted advisor and expert on the AppOmni product. What You'll Do * Manage and serve as the primary point of contact for all post-sales activity for AppOmni's top enterprise customers through strong relationship-building, product knowledge, planning and execution * Be consultative and build in-depth relationships and a complete understanding of customer business goals and objectives. Develop a trusted advisor relationship with customer champions and executive sponsors to drive product adoption and ensure they are using AppOmni to achieve full business value. * Ensure that a plan is in place with each customer for deployment, change management and adoption programs. Monitor and identify adoption and utilization trends, provide recommendations based on customers' needs, risks, and strategy. * Introduce and implement new products and features as they become available, with the support of the AppOmni Technical Account Manager and/or Implementation Manager. * Increase customer retention by conducting regular health check meetings for tactical items, and performing strategic business reviews for alignment of objectives and outcomes * Track accounts to identify churn risk and work actively to eliminate that risk; own the renewal strategy and work closely with the AppOmni Renewals Manager to influence the successful execution of renewals. * Be the voice of the customer to our internal stakeholders (engineering, product, sales, and executive leadership teams) and provide internal feedback on how AppOmni can better serve our enterprise customers * Work closely with Product and Engineering on identification and tracking of product improvement requests, troubleshooting, and bugs * Simultaneously manage multiple enterprise customers who are at different points in the account lifecycle * Evangelize customer success stories with the Marketing team * Above all, put customer's needs first and demonstrate customer obsession What We're Looking For * 7+ years experience in customer success in a SaaS organization, consulting, technical account management, or sales engineering. * Current experience working directly with large enterprise customers, Fortune 100 companies, and C-level executives. * SaaS security experience, Cloud security experience, Identity and Access Management, or experience in other cybersecurity disciplines are strongly preferred * Experience supporting customer organizations comprised of security teams and business application owners * Working knowledge of common SaaS solutions such as Salesforce, M365, ServiceNow, Workday, Okta. * Self-driven and self-motivated individual who enjoys a fast moving and constantly changing environment. Startup experience is a plus. * Strong customer facing and presentation skills with the ability to establish credibility with multiple stakeholders. * Has handled difficult customers or situations and can demonstrate resolutions. * Proficiency in Salesforce, Gainsight, and Zendesk preferred. * Knowledge of Python or other languages is a plus. * You enjoy planning, adjusting, executing, winning, and celebrating as a team Culture Our flexible, remote-first team is collaborative and supportive as we move quickly to research and develop new ideas, deliver new features to our customers, and iterate on ideas and innovations. We accomplish this by focusing on our five core values: Trust, Transparency, Quality, Customer Focus, and Delivery. Our team is determined to make a difference to positively impact our way of life by securing the technology that is changing the world. AppOmni is proud to be Certified by Great Place to WorkR, as we seek to build a culture where all employees feel appreciated and supported, especially with clear and honest leadership, employee recognition, and an environment that fosters innovation and collaboration. We believe diversity fuels innovation and drives growth by bringing a wealth of different perspectives and skills. We're committed to fostering an inclusive environment where every employee feels valued, heard, and empowered to reach their full potential. Join us in building a workplace where we can all thrive. **************************** Compensation & Benefits AppOmni is committed to supporting our employee's financial, professional and personal well-being. To do this, we take a holistic view of compensation, one that values not just the immediate financial package, but also long-term growth of both our employees and our company. We're committed to pay equity and transparency and encourage all candidates to discuss their salary expectations with us early in the application process. Our total rewards package includes the following: * Base Salary: The annual base salary compensation range in the U.S. for this role is: $170,000 - $185,000 USD. Final offer amounts are determined by factors such as the final candidate's skills, qualifications, and experience, as well as business considerations and peer compensation. * Stock Options: Our vision is to not just grow as a company but to grow together. By offering stock options, we are inviting you to be an integral part of our journey forward. * Benefits: The many benefits of employment with AppOmni include working remotely, new hire home office / computer equipment stipend, generous paid time off, paid company holidays, paid floating holidays, paid parental leave, paid sick time and paid family leave for applicable states, health insurance - medical, dental, and vision with HSA option, LifeWorks Employee Assistance Program, company-provided life insurance, AD&D, STD/LTD and additional supplemental life insurance options, 401(k) and Roth retirement saving accounts, and a monthly wellness benefit reimbursement. All benefits are subject to eligibility requirements and plan details. AppOmni is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity or expression, age, religion, disability, pregnancy, marital status, veteran status, medical condition, genetic information, or any other characteristic protected by law. AppOmni is also committed to providing reasonable accommodations to qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at ***************************.

At Alloy.ai, we work with consumer goods companies that make the products we eat, wear, and use every day, as well as the ones we occasionally splurge on. We're tackling a real and complex problem for them-managing supply and demand in the face of constantly changing customer behavior, highly complex supply chain networks, 40-year-old data standards and labor-intensive manual processes. Alloy.ai is a fast-growing, well-funded startup with an expanding presence across the world. Our team hails from successful startups, leading tech companies and Fortune 100 enterprises. We believe deeply in fostering individual ownership, iterating to excellence, focusing on what matters, communicating openly & respectfully, and supporting one another. We encourage people of all backgrounds to apply. Alloy.ai is committed to creating an inclusive culture, and we celebrate diversity of all kinds. About The Role We are growing our Client Solutions team to support and expand Alloy's SMB and Mid-Market customer segment-our fastest-growing revenue stream. We're hiring for roles from individual contributors to Team Manager to help scale this critical practice. At Alloy, we value our customers above everything else. We believe that the success of the companies we work with, and of the individuals within them, is perhaps the single most important and valuable indicator of our product's performance and our own potential. Every part of the organization works toward this objective, and Client Solutions takes the lead. As a member of this team, you'll manage a portfolio of 15-30 SMB/MM accounts, ensuring customers are successfully onboarded, adopting Alloy broadly across their organizations, renewing, and ultimately growing with us. These customers include large corporations and fast-growing DTC brands, and you'll work with stakeholders from day-to-day users to VP and C-level executives. At the same time, you will be at the heart of scaling our Client Solutions practice. You'll manage by user data, look to drive efficiencies through developing repeatable customer trainings and playbooks, and partner with cross-functional teams to scale all of our processes. The knowledge you accumulate as you interact with customers will be foundational to influencing Alloy's product roadmap, value statement, and market positioning. About You You thrive in a small team where you can make a big impact. You are confident in your toolkit and experience, but you also love to pick up new skills and knowledge. You are a fast learner, ready to prove yourself in a challenging role with the expectation that you will rapidly pick up increased responsibilities. You have an innate drive to be successful. You want to take initiative, tackle new obstacles and solve problems we have not encountered before. Each problem you solve will leave a mark, shaping the future of our company's strategy. You don't shy away from even the most challenging problems and are relentless in always looking for better solutions. You pursue your personal objectives, but you are also comfortable working with an engineering-oriented team towards common goals. When you know a better way, you voice your opinion. You are naturally drawn to analytical work but also think strategically and foster relationships. You can naturally switch between detail-oriented execution, communication with all involved parties, and prioritization based on added value. You love developing processes and playbooks that not only scale operations but drive additional value. You think big and want to change the way an entire industry operates.What You'll Do Manage a portfolio of 15-30 SMB/Mid-Market customers ( Support executive stakeholders (VP to C-level) to achieve fast, measurable outcomes with Alloy.ai through scalable, value-driven engagements. Monitor account health, manage by exception, and focus efforts where they will have the highest impact. Drive retention and expansion through business value reviews, renewals, and growth-focused conversations. Conduct and deliver analysis in Alloy, helping customers turn insights into repeatable, automated processes. Identify and cultivate customer advocates, partnering with Marketing to capture success stories, case studies, and references. Improve processes, playbooks, and tooling to support scaled customer management without sacrificing quality. Collaborate on building training programs, including self-serve onboarding and education to reduce manual support needs. Act as the voice of the customer, gathering feedback and translating it into actionable requests for Product and Engineering. What We're Looking For 2+ years of experience in SaaS Customer Success, consulting, or other analytical, client-facing roles. Strong analytical and problem-solving skills, with the ability to link technical details to business outcomes. Proven project management abilities with excellent organization, follow-through, and work ethic. Comfortable managing multiple customer journeys at once, with a focus on scalable success and driving business results. Skilled at quickly diagnosing customer issues, resolving them efficiently, and returning to broader portfolio management. Passionate about improving processes and workflows to create repeatable customer success models. Strong relationship-building skills across various personas, from day-to-day users to executive sponsors. Experience managing renewals and expansions, ideally at scale. An ownership mindset demonstrating drive, initiative, energy and a sense of urgency. Nice to have: CPG or supply chain experience, customer journey mapping, or process improvement expertise. Senior Customer Managers or Team Leads would need to have additional experience demonstrating ability to coach and scale teams. $75,000 - $137,500 a year Total Annual Compensation at Alloy is comprised of a Base Salary and Annual On-Target Bonus (OTB). Final compensation will be determined based on the specific role, level, candidate experience, and location. Alloy reserves the right to adjust or modify the compensation package as necessary to align with business needs, market conditions, or individual qualifications. All compensation decisions are subject to internal guidelines and final executive approval. Role is a hybrid based in Denver, CO; Washington, DC; Vancouver, BC. Hybrid is defined by our company as 3+ days/week in the office when not on vacation. Remote employees will not be considered for this role. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Flowhub is the full retail ecosystem for cannabis. We power the nation's most successful dispensaries with everything they need to run, grow, and scale - from point-of-sale and payments to ecommerce, marketing tools, analytics, and an open API. Our product suite - Flowhub Maui, Flowhub Pay, Greet , Stash , and View - plus our ecommerce and marketing capabilities, helps retailers stay compliant, streamline operations, reach new customers, and maximize profitability. With Flowhub, dispensaries don't just keep up - they get ahead. Flowhub is not a “clock in, clock out” company. We're a team of A players: driven, accountable, low-ego, and relentlessly focused on customer success. We challenge assumptions, hold ourselves and each other to the highest standards, and we win together. If you're looking for a place to coast, you won't last here. If you want to grow faster than you thought possible, read on. The Role We're hiring Customer Success Managers (CSMs) who know what it takes to run a dispensary and want to scale that expertise to impact the entire industry. This is not your average CSM gig - it's part operator, part strategist, and part executive advisor. You'll own a portfolio of Flowhub's mid-market and enterprise customers, serving as their trusted partner. You'll run quarterly business reviews, drive adoption across our product suite, and make sure our customers hit their most important outcomes. One day you'll be deep in the workflows of a multi-store operator, the next you'll be sitting across the table from private equity investors advising on retail efficiency and compliance. What You'll Do Own a book of high-value customers and become their go-to advisor. Build and maintain strong relationships with dispensary executives, operators, and investor groups. Lead quarterly business reviews (QBRs) to align Flowhub with customer goals. Drive adoption of Flowhub Maui, Ecom, Pay, Greet , Stash , and View . Spot risks early, resolve issues fast, and protect renewals. Partner with Sales, Support, and Product to ensure the customer voice drives improvements. Track customer health and ROI with data, not guesswork. Live our values daily - high performance, low ego, accountability - and use your industry expertise to challenge the status quo in service of our customers and Flowhub. About You You've been a dispensary GM, retail director, or multi-store operator and crushed it. You understand cannabis retail operations, compliance, and customer experience inside and out. You're comfortable with executives and investors - you can hold the room. You're a relationship-builder with high EQ and a consultative style. You thrive in a fast-paced, results-driven, “A players only” culture. You want to grow your career at a company where mediocrity has no place. You are insatiably curious and question everything Why You'll Love Flowhub Mission-driven impact: Help the best dispensaries in the country scale smarter and faster. High-performance culture: Work with top performers who push you to be your best. No bureaucracy, no politics: Just results, accountability, and teamwork. Compensation and growth: Competitive salary, benefits, and real opportunity as Flowhub scales. ⚡ Join Flowhub if you want to do the best work of your career, with people who expect nothing less. This role is open to anyone within the United States, except candidates in CA, NY, OR or WA, with compensation that aligns with your location. Starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance, a 401(k) retirement plan, paid holidays, unlimited paid time off, and other benefits. Base Salary $80,000 - $90,000 with an OTE of $100,000 - $110,000 + Equity

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast-growing, dynamic business with a global customer base and team. Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices. The Customer Success Manager (CSM) is a strategic and supportive partner for their assigned customers. The CSM is responsible for developing and maintaining existing and new customer relationships while leading the customer to full adoption of Actionstep products to ensure customer success and long-term customer retention. As a tenacious and empathetic expert, the CSM proactively engages in the day-to-day management of their accounts, including strategic account planning and customer success issue resolution. Reporting to the Global Director of Customer Success, the CSM is social and analytical, possess an aptitude for learning and using new software, and is able to communicate clearly and effectively. What you will do: Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternative solutions tailored to individual needs. Serve as the primary interface to manage and resolve any critical situations Serve as an Ambassador, educating customers on the capabilities of ActionStep to ensure they are leveraging ActionStep effectively and finding value in our services Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer life cycle. Proactively drive accounts with minimal oversight. Be a customer advocate while capturing customer feedback and reporting requests to key ActionStep stakeholders Meet regularly with customers in person. Identify, prioritize and communicate product/service updates that reflect customer requests, working closely with Enablement, Sales, Support, Billing, and other teams to ensure an exceptional customer experience Identify and build advocacy relationships with strategic customers acting as a marketing channel through case studies, speaking opportunities, references, etc. Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes Help drive customer strategy and maintain account direction working collaboratively with the Customer Success organization Facilitate quarterly business reviews (QBR's) with all assigned accounts 40+ Maintain a revenue base by managing account retention and renewal Drive upgrade revenue through increased product adoption and increased usage Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal and account growth Update and maintain Customer Success database (Churn Zero) with the most relevant account details The KPIs you will own: * CSAT (Customer Satisfaction) for Customer Success interaction * Increase of NPS (Net Promoter Score) (owned with the Customer Team Organization) * Customer churn percentage (owned by the Customer Success Organization) * CHS (Customer Health Score)

Big Ideas. Real People. At Orca, in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high, has quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you're ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod. We're looking for driven and talented people like you to join our Sales team and our mission to change the future of cloud security. Ready to dive in and swim with our pod? Highlights: * High-growth: Over the past six years, we've consistently achieved milestones that take other companies a decade or more. During this time, we've significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities. * Disruptive innovation: Our founders saw that traditional security didn't work for the cloud so they set out to carve a new path. We're relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company. * Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We're backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence. * Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry. About the Role: We are looking for a highly-motivated, business-focused, demonstrated team-player to join us as a Customer Success Manager. In this role, you will be responsible for partnering with Customers to meet their security objectives, adopt our solution, understand the value of their investment, and expand their product footprint. What You'll Do: * Managing the entire Customer Journey for an assigned portfolio of Customers. * Partner with Customer Success Engineers to identify and drive customer objectives, operationalization, outcomes and value. Ensuring that technical enablement ties to customer goals and helps them achieve their own business KPIs. * Define and execute Customer Success plans that drive both adoption and value. * Be a trusted advisor for customers, communicating upcoming product changes, enhancements, and serving as an internal voice of the customer. * Work with customer stakeholders, executive sponsors, and partners to drive business value and expansion. Build strong relationships within all levels of the organization from the practitioner level all the way up to the C-suite. Proactively reach out to other BUs and executives to expand Orca's footprint. * Identify risks, manage escalations, and collaborate cross-functionally within Orca. * Lead Executive Business Reviews (EBRS) & Quarterly Business Review (QBRs). * Own Customer renewal opportunities and partner with Account Executives on Customer Expansion opportunities. * Contribute to defining and bringing maturity Customer Success Playbooks, Journeys, and Best Practices. * Become proficient in CS and Sales tools required to perform the role: e.g. Salesforce, Clari, ChurnZero, Google Workspace, Slack, etc. * In your day to day with customers, you are the owner of the relationship, meaning that you understand your customer use cases, business outcomes, feature requests, escalation points, and key players at all times. What You Bring: * Bachelor's degree or equivalent work experience. * 5+ years experience in customer success, account management, engagement management, or post-sales roles related to driving positive customer outcomes and adoption. * 2+ years of experience working with Cloud Security, CyberSecurity, or SaaS products. * Ability to communicate, operate and communicate in various organizational levels both internally and externally. * Knowledge of modern Cloud Infrastructure providers such as AWS, Microsoft Azure, Google Cloud. * Thrive in a fast pace, dynamic environment. * Excellent written, verbal communication skills, & problem-solving skills. * A passion for creating and maintaining relationships, while working in a tight-knit community culture. * Ability to manage competing priorities. * Passion for driving customer success that results in renewals, upside, and retention. * Familiarity with cloud technology and environments, along with the benefits and security challenges of working in the cloud. * Experience with tools like Salesforce, ChurnZero, Gainsight and Slack. * Up to 30% required. __________________________________________________________________________________________________________ Orca Security is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Company is revolutionizing the construction sector by introducing advanced AI and Computer Vision technologies into the traditional construction world. The platform seamlessly transforms construction sites into digital environments, where data is the key for saving time and minimizing costs. The product is already live on sites in more than 10 countries, creating tremendous value for our clients and users. The Company is backed by a top-notch investors team that includes VCs, construction industry leaders and well-known angel investors. About the Role We are already partnering with some of the greatest construction companies across the UK and Europe, and the first few projects in the US, we are proving that technology can indeed change the way we deliver construction projects for the better. We are looking to hire our first US-based customer success manager, to help construction teams with their first steps adopting cutting-edge technology that improves many aspects of the site's workflows, strengthen our relationship with our first customers in the US and build the relationship with new ones. What you'll do: Lead the relationship, implementation and success of multiple construction projects using CO System. Continuously work to identify ways to maximize the value of the platform for the clients, and map unique needs that are critical to making COMPANY the focal point of their processes. As a CSM, your client facing role is at the heart of the COMPANY service offer, front, and Centre of the COMPANY powerhouse and all its brilliant teams. You will be taking ownership, driving improvement and results over different areas of the business: business development, marketing, and product. Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it. Responsible for the smooth operations of assigned projects and main point of contact for all the project team. Fast thinking, problem solver, ability to pass on information to the relevant internal teams for action. Understand the complexities of specific projects and work with our internal project managers to best configure the system to support these projects. Continuing success: responding to requests, making sure our clients succeed in using the system to improve their process and outcome and in turn continually look to improve the way we operate Gain insights from data and the use of the system on projects and feedback to the product team to influence the product's roadmap and features. Requirements: Experience as a CSM in a construction-tech company providing a product for site teams Passionate about construction and believe in the impact that using advanced technologies could bring the construction industry Pro-active and independent achiever, self-learner, able to handle a task from idea to production, able to take ownership of the tasks at hand People and communication skills, comfortable having conversations with a diverse range of clients across different roles, countries and cultures in person, over the phone or on video calls. Good vibes and a sense of humor - a must have!

Check out our open roles below, and if you don't see one that matches your talents, please complete a general department application to keep in touch. Parakeet Specialist, Customer Support, Denver, CO We are looking for a rockstar Parakeet specialist out of our Denver office! Qualifications: Be awesome Superb customer service Bird experience 1-2 years experience At Bird Dog we are here to help. Test

Customer Success Manager - Power and Renewables Why YOU Want This Job At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world. We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy. The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds. Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow. The Customer Success Manager will champion the customer throughout the engagement lifecycle, enabling them to get best value from Enverus' software and solutions. Further, this role is focused on customer retention and driving our Net promoter score to the world class level. This individual will ensure that by using technological solutions, our Account Managers are focused on the right activities to deliver the value that our solutions bring. Ready to roll up your sleeves, learn something new every single day and build a world class Customer Success team? Then this role is for you! The CSM is a catalyst to Enverus' operational and strategic priorities through effective measurement, subjective analysis and reporting of customer health and value. The ability to be persuasive in written and verbal communication is a vital part of the role. The ability to draft problem statements and offer insight into how those problems can be addressed is considered central to the role. Proactive organization and follow-up with individuals accountable for problem resolution is expected, as is, escalation to senior members of the management team when individuals have not delivered expected service levels. Knowing how and who to engage to block and tackle specific and programmatic issues is essential to performance. Relationship building across all tiers of the company and the customer's team is required. Primary Responsibilities * Build strong, trusted, and influential relationships with strategic customers, sales and the Organization * Extensive Project Management and Change Management experience with sales processes * Obtain a thorough understanding of the value that drives assigned customer decisions for using Enverus products and services * Proactively offer appropriately tailored advice and bring unique industry insights to the customer and or sales driving value propositions * Provide feedback to customers to streamline service and product delivery. * Engage in on-going, two-way dialogue with customers regarding ways to improve engagement and use of our product and services * Develop strong and trusted relationships within leadership as to ensure clear communication of customer required value of all the services and products Enverus is providing, and/or can provide in the future * Responsible for day-to-day management and execution of Customer Success programs: the objectives and goals required to achieving metric improvements * Establish synergistic relationship with the representative(s) as to promote partnership in evaluating and presenting product / service portfolio expansion with the customer(s) * Proven results on delivering/exceeding goals on time, with an attention to detail. * Experience managing and prioritizing multiple customer requests in a fast-paced environment, including timeline scoping and effective re-prioritization * Demonstrated strong aptitude in correlating improvements with customer health and NPS satisfaction results * Relationship Management: Aptitude to build strong relationships and bonds with management, director, and executive-level client base. Experience effectively setting and managing customer expectations * Demonstrate a strong humility trait to establish customer's issues and perspective more important than self, or that of Enverus * Demonstrate values that align with helping others to improve performance through hands on assistance, teaching and leadership * Utilize highly developed negotiation skills with the ability to influence product portfolio growth and expand market capture Requirements * 5+ years experience in a customer facing technical SaaS position * Management and delivery of SaaS level solutions and services (preferably in the Power and Renewables or Oil and Gas industry) * Bachelor's degree in a technical discipline desired * Strong experience managing support and onboarding initiatives, and proven ability to build a world class team * Goal-driven, roll up your sleeves personality with the power to act cool and calm under pressure Enverus offers comprehensive benefits to our employees to include: * Medical * Dental * Vision * Income Protection (disability, life/AD&D, critical illness, accident) * Employee Assistance Program (EAP) * Healthcare Spending Account (HSA), Commuter * Lifestyle & Wellbeing Program * Pet Insurance This role is eligible for: Commission Salary Range: $85,000 - to 10,000 base per year, plus comissions $85K-100K per year on target

AgentSync is a leader in driving a modern insurance infrastructure experience. Our insurance compliance software connects the insurance industry to power growth, increase efficiency, and reduce risk. This is not your typical Customer Success Manager role. This is a high visibility, high value-add opportunity with a ton of trust, responsibility, and autonomy built-in right away. You will own the customer relationship end-to-end, driving measurable business outcomes while orchestrating internal teams to deliver exceptional value. The Strategic CSM will be an integral part of the Customer Success team, working with our highest value and most strategic customers to ensure they meet and exceed their goals with AgentSync. We're looking for someone who thrives in high-stakes environments, can navigate complex customer dynamics with confidence, and isn't afraid to step into challenging conversations-whether that's with a C-suite customer or an internal executive. What You'll Do Own and command the full customer lifecycle for 3-5 of AgentSync's most strategic accounts, driving measurable value, adoption, and expansion. Cultivate deep, trusted, and transparent relationships across all levels of the customer's organization-from end-users and champions to C-suite decision-makers. Lead quarterly business reviews and executive conversations that tie product adoption to business impact. Confidently manage escalations, serving as the first point of resolution and diffusing risk with minimal management support. Drive internal accountability, ensuring cross-functional teams deliver on commitments with urgency and clarity. Proactively identify risks and opportunities, crafting and owning recommendations to keep customers on a path to green. Be an expert AgentSync's full suite of products, advising on best practices and use cases Influence product, engineering, sales, and marketing by championing the voice of the customer and identifying opportunities to improve our product and customer experience. Contribute to the foundations of a world-class Customer Success function by creating and iterating on best practices, tools, and playbooks. Travel to meet with customers and conduct onsite executive business reviews What You'll Bring 10+ years of enterprise B2B SaaS experience in Customer Success, Account Management, Sales, or Consulting. 5+ years managing top-tier enterprise/strategic accounts-your company's largest and most complex customers. Proven ability to navigate executive-level conversations with VP+ stakeholders in industries like insurance, financial services, compliance, or legal. Track record of successfully managing escalations and leading difficult conversations with both customers and internal teams. Strong ownership mentality-you take full responsibility for outcomes and hold customers and internal teams accountable. Natural influencer who can drive cross-functional alignment without formal authority. Exceptional communicator: skilled at simplifying complex solutions for customers and articulating customer needs to internal stakeholders. Problem-solver with high EQ: equally comfortable rolling up your sleeves in the details or zooming out to align on strategic goals. Proactive, resourceful, and resilient-able to thrive in ambiguity while consistently delivering results. Salesforce experience is a plus. About us: AgentSync is a powerful, easy-to-use Compliance as a Service solution, directly integrating regulatory database sources of truth (i.e. NIPR, FINRA) with core business systems (i.e. Salesforce) so we can automate the critical business processes associated with these compliance requirements. We're a new-school solution tackling an age-old, ubiquitous problem with smart technology and automation in a market full of inefficient, high-cost solution options - spreadsheets, manual processes, legacy software, more headcount, outsourcing, etc. Location Our ideal candidate will live within 25 miles of our office in Denver. Other states we're able to consider candidates in are CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MO, NY, OR, PA, TN, TX, UT, VA, and WA. (We are not hiring or able to consider candidates in New York metro, Seattle metro, or the Bay Area) Total Compensation The following represents AgentSync's reasonable estimate of the range of possible compensation for this role. 💰 $175K-200K base salary (salary is determined by location, experience, and level) 💲 Annual company bonus program ⚖️ Equity in the form of stock options Health Benefits 🏥 Medical - Cigna plans with 100% employee paid premiums on 2 plan options 🦷 Dental - 100% paid premium plan for you and your dependants 👁️ Vision - 100% paid premium plan for you and your dependants 📔 Employee Assistance Plan Financial Benefits 🏦 401(k) retirement savings plan 🤒 HSA employer contributions Other Benefits 🌴 Flexible PTO 📆 12 paid holidays per year 🍼 12 weeks parental leave w/generous return to work stipend Candidates: AgentSync Recruiting & Talent teams will only communicate with you ******************* email addresses. When you receive communication from AgentSync, check the email address domain to ensure you're connected with our team (and not a scammer!). We are not able to consider candidates who require a work visa now or in the future.

About the Role As an Associate Customer Success Manager (ACSM) at Validity, you are responsible for creating and nurturing relationships with a set of customers and for ensuring those customers achieve their business outcomes. In this role, you will manage a portfolio of client accounts and work closely with them to design and implement strategies that optimize their success with Validity's tools and services. The Customer Success team plays an important role in driving client engagement while supporting Validity in achieving its retention and growth goals. As an ACSM, you are expected to act as a trusted advisor, building consultative relationships with clients and guiding them toward achieving their business goals. Team Dynamic As an ACSM in Validity, you will be part of a dynamic, energized, and super collaborative team that works with some of the important brands. An ACSM's day-to-day is divided between direct interactions with customers and internal collaboration to ensure Validity consistently delivers the value our clients expect when partnering with us. This involves frequent customer touchpoints, including meetings, follow-up conversations, and proactive outreach. To prepare for these interactions, CSMs spend time analyzing data, creating materials, and tailoring insights to each customer's business goals. Beyond customer engagement, a part of the role is coordinating with adjacent teams across Validity to align on account strategy and the specific actions being taken for each client. This combination of external and internal responsibilities makes the role highly dynamic, fast-paced, and one that requires strong time management skills and sharp prioritization. Position Duties and Responsibilities * Collaborate closely with internal stakeholders to deliver world-class client experience across your Book of Business. * Build consultative relationships with clients by understanding their organizational structure, business model, and strategic goals, ensuring optimal use of Validity tools and solutions. * Develop and execute Customer Success plans, providing proactive guidance and technical support tailored to each account. * Define and implement best practices to improve deliverability, data quality, and overall program performance. * Drive product adoption and engagement through regular client interactions, including calls, reports, and tailored recommendations. * Lead ongoing client meetings to share insights, successes, and performance metrics, while facilitating strategic business reviews in partnership with Account Managers. * Serve as a product expert, advising clients on features, functionality, and use cases that align with their business objectives. * Leverage the full Validity product suite and competitive positioning to demonstrate value and identify opportunities for growth. * Analyze and translate data into actionable insights, crafting clear narratives that highlight challenges, successes, and recommended strategies. * Prepare and deliver Quarterly and Annual Business Reviews (QBRs/ABRs) in collaboration with the broader relationship team. * Act as the voice of the customer internally, sharing feedback and insights with Product, Engineering, and other cross-functional teams to drive continuous improvement. Required Experience, Skills, and Education * 1-2 years of experience in a Customer Success role, managing a Book of Business and building strong client relationships while applying analytical and problem-solving skills. * Proven ability to collaborate cross-functionally to resolve issues, identify opportunities, and improve client experience. * Strong interpersonal and communication skills, with the ability to engage a diverse range of clients in a professional and credible manner. * Excellent listening skills to uncover client needs and identify areas for growth within accounts. * Demonstrated capacity to quickly learn and adapt to new business models, industries, and technologies. * Strong organizational skills with the ability to prioritize effectively, manage multiple tasks simultaneously, and balance short- and long-term objectives. Preferred Experience, Skills, and Education * Email Deliverability experience a plus * Previous knowledge of Salesforce CRM application including data structure and API integration, Salesforce Administrator Certification a plus. Salary range $55,000 - $60,000 plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience. #li-hybrid About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _____________________________________________________________________________ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _____________________________________________________________________________ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice

Gloo, headquartered in beautiful Boulder, Colorado, builds software for people and organizations dedicated to improving lives. We're leveraging the same exponential tech that's driving success in other industries and making it available through tools such as big data, custom assessments, an engagement app, and eventually an entire market network focused on growth. As one of Boulder's most successful and innovative tech companies, Gloo needs more talented professionals who are driven to make a positive impact on humanity. Are you one of them?

MGT is the first AI-driven, neo-insurer focused on evolving commercial P&C insurance for the brokers and small business owners. By combining the expertise of industry veterans with state-of-the-art technology, we are ushering in the next evolution of commercial insurance and working to move the industry forward through the use of modern technology, better processes, and a rock-star team. We seek visionary leaders who thrive in dynamic, entrepreneurial settings, and excel in autonomous roles. About the Role MGT Insurance is seeking a dedicated Customer Service Representative to join our team and provide exceptional support to our policyholders and distribution partners. The ideal candidate will be the first point of contact for all service issues and will be adept at managing multiple tasks with a focus on delivering quality service. As a potential future leader in our organization, you will play a key role in maintaining our reputation in the insurance industry while building a rewarding career with ample room for advancement. If you have a knack for problem-solving and a desire to make a positive impact, we encourage you to apply. Responsibilities and Qualifications The ideal candidate for the Customer Service Representative position at MGT Insurance will possess a high school diploma or equivalent, with a preference for those who have completed some college coursework in business or a related field. A minimum of two years' experience in customer service. Strong communication skills, both verbal and written. Proficiency in using office software and a willingness to learn new systems. The ability to work effectively in a fast-paced environment, solve problems efficiently, and maintain a professional demeanor under pressure is also necessary. Knowledge of insurance policies and procedures is highly desirable, as is experience working with broker agents or having a broker license or other professional insurance designations. You are fearless when it comes to solving problems, diving into data to get to the right answer, or just getting things done, and are open to doing what it takes to help make the company and yourself successful. You have an ability to attract like-minded team members who can help grow the team. Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company and industry. We strive to attract and elevate a diverse team of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Estimated Salary $40,000-$75,000 per year

Specifications: Job Title: Customer Success Manager Job Type: Full Time Rate: $40,000 Reports To: VP Customer Success Company Introduction: Ardalyst's primary goal is to deliver cybersecurity and digital transformation solutions that help our clients protect their business and expand their competitive edge. We have a passion for the work we do. In fact, Ardalyst is a combination of the words ardent and catalyst, as we are passionate change agents looking to make our industry smarter and more capable. By challenging common wisdom, sharing best practices, and looking at problems differently, the Ardalyst team helps educate public and private institutions on how best to mature workforces, processes, and technologies to thrive and succeed in a rapidly changing environment. Job Summary: Fit for the Role: We are seeking a proactive Customer Success Manager to add to our team. Your primary duties will be to build lasting relationships with our clients and ensure they achieve maximum value from our products and services. In this role, you will serve as a trusted advisor, guiding customers through adoption, and renewal processes while identifying opportunities to enhance satisfaction and retention. You'll collaborate cross-functionally with sales, support, and product teams to resolve issues, gather feedback, and drive continuous improvement. The ideal candidate is a strong communicator, problem-solver, and advocate for customer needs, passionate about delivering exceptional experiences that lead to long-term success. Fit for the Culture: Speak your mind - Collaboration is at the heart of everything we do and our belief in diversity of people supports our goal for diversity in thought. Ardalysts (that's just what we call ourselves) come ready to contribute and find solutions. Focus On Your Strengths - We invest in understanding the strengths and weaknesses of each employee so that you can shine at what YOU do best. See Yourself Grow - Ardalysts have cited being encouraged to take educated risk, kick-start progress, and advance their skills as one of their favorite things about working at Ardalyst and we're determined to keep it that way. Duties/Responsibilities: Build and maintain strong customer relationships to drive satisfaction and retention Act as a customer advocate internally, ensuring their needs are represented Manage escalations and coordinate resolution efforts Monitor and report on customer health metrics, identifying risk and implementing remediation actions Support renewals quoting and contract updates Collaborate cross-functionally with Sales, Support, and Product teams Documenting processes and training AI agents to optimize efficiency and scale Maintain accurate documentation and account administration Required Skills/Abilities: Excellent communication and problem-solving skills Strong organizational, administrative and time management skills Self-starter with the ability to independently plan, organize, and prioritize sales initiatives, projects and performance objectives with clearly defined metrics Comfortable working with data to inform decisions and track performance Qualifications: 2+ years of experience in customer success, account management, or related roles Proficiency in Microsoft Office SaaS sales experience a plus CRM software experience a plus Benefits: Paid Time Off (PTO) Paid Holidays 401(k) Retirement Plan Health, Dental, Vision and Life insurance Short Term and Long-Term Disability insurance Monetary assistance with training and certifications Flexible Hours Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Disclaimer Ardalyst Holdings, LLC is an EOE that empowers employees, no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic-to meet and exceed customer expectations and thrive in a collaborative and dynamic work environment.

Job Description About the Role As an Associate Customer Success Manager (ACSM) at Validity, you are responsible for creating and nurturing relationships with a set of customers and for ensuring those customers achieve their business outcomes. In this role, you will manage a portfolio of client accounts and work closely with them to design and implement strategies that optimize their success with Validity's tools and services. The Customer Success team plays an important role in driving client engagement while supporting Validity in achieving its retention and growth goals. As an ACSM, you are expected to act as a trusted advisor, building consultative relationships with clients and guiding them toward achieving their business goals. Team Dynamic As an ACSM in Validity, you will be part of a dynamic, energized, and super collaborative team that works with some of the important brands. An ACSM's day-to-day is divided between direct interactions with customers and internal collaboration to ensure Validity consistently delivers the value our clients expect when partnering with us. This involves frequent customer touchpoints, including meetings, follow-up conversations, and proactive outreach. To prepare for these interactions, CSMs spend time analyzing data, creating materials, and tailoring insights to each customer's business goals. Beyond customer engagement, a part of the role is coordinating with adjacent teams across Validity to align on account strategy and the specific actions being taken for each client. This combination of external and internal responsibilities makes the role highly dynamic, fast-paced, and one that requires strong time management skills and sharp prioritization. Position Duties and Responsibilities Collaborate closely with internal stakeholders to deliver world-class client experience across your Book of Business. Build consultative relationships with clients by understanding their organizational structure, business model, and strategic goals, ensuring optimal use of Validity tools and solutions. Develop and execute Customer Success plans, providing proactive guidance and technical support tailored to each account. Define and implement best practices to improve deliverability, data quality, and overall program performance. Drive product adoption and engagement through regular client interactions, including calls, reports, and tailored recommendations. Lead ongoing client meetings to share insights, successes, and performance metrics, while facilitating strategic business reviews in partnership with Account Managers. Serve as a product expert, advising clients on features, functionality, and use cases that align with their business objectives. Leverage the full Validity product suite and competitive positioning to demonstrate value and identify opportunities for growth. Analyze and translate data into actionable insights, crafting clear narratives that highlight challenges, successes, and recommended strategies. Prepare and deliver Quarterly and Annual Business Reviews (QBRs/ABRs) in collaboration with the broader relationship team. Act as the voice of the customer internally, sharing feedback and insights with Product, Engineering, and other cross-functional teams to drive continuous improvement. Required Experience, Skills, and Education 1-2 years of experience in a Customer Success role, managing a Book of Business and building strong client relationships while applying analytical and problem-solving skills. Proven ability to collaborate cross-functionally to resolve issues, identify opportunities, and improve client experience. Strong interpersonal and communication skills, with the ability to engage a diverse range of clients in a professional and credible manner. Excellent listening skills to uncover client needs and identify areas for growth within accounts. Demonstrated capacity to quickly learn and adapt to new business models, industries, and technologies. Strong organizational skills with the ability to prioritize effectively, manage multiple tasks simultaneously, and balance short- and long-term objectives. Preferred Experience, Skills, and Education Email Deliverability experience a plus Previous knowledge of Salesforce CRM application including data structure and API integration, Salesforce Administrator Certification a plus. Salary range $55,000 - $60,000 plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience. #li-hybrid About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _____________________________________________________________________________ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _____________________________________________________________________________ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice Powered by JazzHR Pkt0FYcjfu