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Customer success manager jobs in Topeka, KS

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  • Customer Success Manager - Cisco

    Shi 4.7company rating

    Customer success manager job in Topeka, KS

    **About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees - all 6,000 of them.** **If you join our team, you'll enjoy:** + **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** + **Continuous professional growth and leadership opportunities.** + **Health, wellness, and financial benefits to offer peace of mind to you and your family.** + **World-class facilities and the technology you need to thrive - in our offices or yours.** **Job Summary** The Cisco Customer Success Manager is responsible for retention and growth of SHI's Cisco Support Services & Software business. The Customer Success Manager will work closely with SHI sellers and build Cisco seller relationships as well as top customer relations inside the assigned coverage area. The Customer Success Manager will meet with customers each month, helping them with their Cisco environment and renewals, drive adoption, and ensuring a positive customer experience with SHI. **Role Description** + Executing against given key performance indicators including customer retention, growth of customers business, and selling Cisco support services & software + Managing the lifecycle of Cisco support services & software contracts including EAs + Building top level customer relationships with key SHI customers to ensure a positive customer experience. + Working with SHI sales to ensure they are reviewing Cisco roadmaps with stakeholders within the customer. + Partnering with the Cisco organization to co-sell effectively across a targeted list of customers + Continuous learning and development on new product technology offerings and Cisco support services & software specific offerings and programs. + Assisting in training SHI Sales on Cisco products & programs and how customers can benefit by leveraging their products & buying programs + Onboard customers to their Enterprise Agreement or other software subscription contracts + Assign licensing contracts to customers and guide their navigation throughout the Cisco Smart Accounts portal + Schedule and hold Quarterly Business Reviews with customers + Update customers on consumption, track issues, position services, and track service engagements + Take lead and execute on tracking customer`s true-forwards and consumption for EA subscriptions **Behaviors and Competencies** + Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. + Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions. + Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience. + Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management. + Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity. + Impact and Influence: Can persuade others to consider different perspectives. + Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences. + Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions. + Business Acumen: Can analyze financial and operational data to make informed decisions. + Emotional Intelligence: Can identify and manage personal emotions and begin to recognize others' emotions in moderate situations. + Results Orientation: Can set personal goals and work towards them, achieving results consistently. + Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions. **Skill Level Requirements** + The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate + In-depth understanding of Cisco's business model, architectural frameworks, support service portfolio with service levels, and buying programs. - Intermediate + Ability to articulate, sell, and quote Cisco support services, subscriptions, and buying programs - Intermediate **Other Requirements** + Completed Bachelor's Degree or relevant work experience required + Ability to travel to SHI, Partner, and Customer Events + 2+ years of experience in a technical, business, or sales role + 1+ year experience in a Cisco dedicated sales support / subject matter expert position selling, quoting, and managing Cisco Support Services & Software contracts including Enterprise Agreements self-sufficiently for Customers & Account Executives + Proficient in creating quotes within Cisco's Commerce Workspace for Renewals (CCW-R) & EAMP portal The estimated annual pay range for this position is $100,000 - $150,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
    $100k-150k yearly 29d ago
  • Concierge, Customer Success Team

    Coinbase 4.2company rating

    Customer success manager job in Topeka, KS

    Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. As a Coinbase Concierge, you will serve as a primary subject matter expert for Coinbase's products, providing world-class service and support to our most valued customers. You'll join a high functioning team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We're looking for an individual who has a passion for making the customer experience seamless and phenomenal. *What you'll be doing:* * Serve as the primary touchpoint and relationship owner for selected high value Consumer customers. * Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution. * Handle requests through to resolution, including collaborating across teams of subject matter specialists. * Model an investigative mentality to help address critical customer issues at the root cause. * Represent and advocate for the customer across organizations to drive impactful changes. * Champion clear communication with internal and external partners to align on solutions and drive results. * Onboarding the customer to Coinbase and after understanding their goals, helping them understand how to set up, secure, fund and begin using their account. * Proactively monitoring their customers' accounts for any potential issues and when one is identified, either resolving it on their behalf or helping them do so. * Introducing customers to newly released features or products that they may be interested in. * Educating customers about benefits (i.e. staking, Coinbase One, etc) that they aren't currently taking advantage of, but could be. * Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase. * Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customers' trading related issues. *What we look for in you:* * FINRA License series 7 & 63 (will not initially be sponsoring licenses) * Motivated by Coinbase's mission, creating a seamless experience for our trading customers and driving product adoption. * Minimum of 2+ year of relevant experience in a financial services customer service or support role in a fast paced environment. * Advanced knowledge of the financial services industry and securities trading. * Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. * Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users. *Nice to haves:* * FINRA License Series 3, 4, 65, or 66. * Knowledge of Cryptocurrency and Coinbase Products * Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect. *Note: We are targeting candidates based in Orlando, FL at this time, but open to talking to top talent in other locations!* *Job ID: G2876* *Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)). Pay Range: $40.01-$47.07 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations*********************************** *Global Data Privacy Notice for Job Candidates and Applicants* Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required. *AI Disclosure* For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
    $40-47.1 hourly 33d ago
  • Customer Success Account Manager

    ISC2 4.1company rating

    Customer success manager job in Topeka, KS

    Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset. **This position is not available to residents of** **California** **.** **Responsibilities** **Customer Retention & Success** + Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention. + Conduct regular **account reviews** to assess customer goals, usage, and outcomes, providing actionable recommendations. + Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies. **Delivery Fulfillment** + **Facilitate service delivery** by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place. + Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers. + Partner with internal operations, instructors, and vendors to guarantee a seamless customer experience. **Account Operations** + Oversee the **day-to-day management** of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems. + Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met. + Develop and deliver account-level reporting on performance, usage, and ROI. **Growth & Lead Generation** + Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close. + Partner with Sales and Business Development to generate **qualified leads** and expand existing customer relationships. + Share customer insights and success stories to support marketing and sales initiatives. Perform miscellaneous duties as assigned **Behavioral Competencies** + Excellent written oral communication/presentation, and relationship-building skills + Strong project management and organizational skills, with the ability to juggle multiple priorities + Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen + High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics + Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business + Self-starter who provides creative and pragmatic solutions to business issues and problems + A positive, results-oriented attitude, with a sense of enthusiasm **Qualifications** + Experience in education, certification, training services, Cyber strongly preferred + Proficiency with CRM systems, reporting tools, and order processing workflows **Education and Work Experience** + Bachelor's degree in related field preferred, or equivalent work experience + 5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role **Physical and Mental Demands** + 25% travel required; this may increase where needed and may be required on short notice + Remain in a stationary position, often standing or sitting, for prolonged periods + Work extended hours when needed + Regular use of office equipment such as a computer/laptop and monitor computer screens **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _2 months ago_ _(10/21/2025 8:14 AM)_ **_Job ID_** _2025-2190_ **_\# of Openings_** _2_ **_Category_** _Sales_
    $69k-100k yearly est. 60d+ ago
  • Strategic Account Manager, Target

    Meta 4.8company rating

    Customer success manager job in Topeka, KS

    We are seeking a highly analytical and organized individual to join our team as a Strategic Account Manager for the Target account. In this role, the candidate will be responsible for devising and implementing a sales strategy at the customer level, aligned with the overall organizational goals.You should possess demonstrated analytical skills, capacity to communicate and collaborate effectively across internal cross-functional partners - including Category Management, Product Management, Business Development, Data Science, Channel Marketing, and Sales Operations. The position entails establishing and strengthening relationships with Target to drive the Meta hardware vision.You should be customer-focused, goal-oriented to make Meta "our retail partner's best partner", and thrive in a deadline-focused and team-oriented environment.This role requires the ability to travel for key meetings. **Required Skills:** Strategic Account Manager, Target Responsibilities: 1. Lead Wearables strategy and tactics for corresponding business objectives. Manage account day-to-day activities and develop Annual Strategy to achieve sales targets 2. Define and manage an annual business plan for key activities to be carried out each quarter, clearly defined resource allocations and planned investments from retail partner 3. Partner with cross-functional peers in Marketing, Ops, and Finance to optimize merchandising, marketing investment, product detail pages, and overall consumer experience 4. Own inventory planning and forecast management, ensuring forecast accuracy goals are met and risks and opportunities are identified 5. Leverage sales dashboards and data tools to share account insights and trends **Minimum Qualifications:** Minimum Qualifications: 6. BA/BS in Business or Marketing-related field or similar work experience 7. 6+ years experience in Sales, Account Management or Business Development with accounts in Mass, Consumer Electronics, Club or Dotcom channels 8. Knowledge of Consumer Electronics market, industry trends, market conditions and competitive landscape 9. Proven track record in delivery of sales quotas against business plans 10. Experience managing workload within timeframes **Preferred Qualifications:** Preferred Qualifications: 11. 4+ years of experience working with Target **Public Compensation:** $129,000/year to $187,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
    $129k-187k yearly 52d ago
  • Client Engagement Manager

    Cushman & Wakefield 4.5company rating

    Customer success manager job in Topeka, KS

    **Job Title** Client Engagement Manager The Client Engagement Manager oversees the full bid lifecycle for valuation opportunities, including RFPs, panel bids, and large multi property engagements. This role leads onshore bid workflow management, coordinates offshore bid support, and ensures that every proposal is timely, accurate, compelling, and aligned to target margins. The Client Engagement Manager is the central point of contact between producers, valuation teams, finance, and operations for all bids. **Job Description** **Key Responsibilities** **Bid Strategy and Ownership** - Own the end to end bid process for assigned valuation opportunities from intake through submission and post bid review - Partner with producers, valuation teams, country and market leaders, and client relationship owners to understand client needs and decision criteria - Translate client requirements into clear bid strategies, win themes, and value propositions tailored to valuation services - Ensure that bids reflect accurate scope, assumptions, pricing, service levels, and commercial terms **Onshore Workflow Management** - Manage the onshore bid workflow including intake, triage, prioritization, and assignment of tasks - Maintain a clear view of the bid pipeline and ensure stakeholders understand deadlines, dependencies, and status - Coordinate subject matter experts, valuation leaders, finance, legal, and operations to gather inputs and approvals - Implement standard work, templates, and checklists specific to valuation bids to reduce rework and improve quality and speed - Monitor workload and capacity for the onshore team and escalate resourcing needs when required **Offshore Bid Support Coordination** - Lead and coordinate offshore bid support teams responsible for drafting, formatting, research, and data gathering - Provide clear written task instructions, expected service levels, and turnaround times to offshore partners - Review and quality check work produced by offshore teams to ensure accuracy, consistency, and alignment with brand and valuation standards - Continuously improve playbooks, templates, and training materials for offshore teams to drive efficiency and quality **Quality, Compliance, and Governance** - Ensure all bids comply with internal risk, legal, compliance, and brand standards, as well as client procurement requirements - Maintain and update a central repository of approved bid content, including service descriptions, team bios, case studies, and pricing guidance for valuation work - Lead internal reviews and approvals for complex or strategic bids, including governance with senior valuation and operational leaders - Track and manage version control for all bid documents **Client and Stakeholder Engagement** - Act as a trusted partner to producers, valuation leaders, and client relationship owners on pursuit strategy and positioning - Support or lead responses to client clarifications and follow up questions related to bids - Coordinate and prepare materials for client presentations and orals when required - Capture feedback from clients and internal teams after each bid and feed lessons learned into future responses **Performance Management and Continuous Improvement** - Track and report on key metrics such as bid volume, win rate, cycle time, margin performance, and client feedback - Identify trends and root causes that impact win rate, pricing discipline, and operational effort - Recommend and implement process improvements, tooling enhancements, and collaboration models for both onshore and offshore bid support - Contribute to training and upskilling for producers and support teams on bid processes, tools, and best practices **Other Duties** - Perform other duties as assigned in support of client engagement, bid management, and operational excellence **Qualifications** - Bachelor's degree in Business, Finance, Real Estate, or related field, or equivalent experience - Five or more years of experience in bid management, proposals, client engagement, or operations in a professional services environment - Experience in valuation, real estate, or a related advisory business strongly preferred - Proven track record managing complex bids with multiple stakeholders and short timelines - Experience working with offshore or shared service teams preferred - Strong understanding of commercial models, pricing, and margin drivers in a services or valuation business **Skills and Competencies** - Strong project and workflow management skills with excellent attention to detail - Clear, concise written and verbal communication, with the ability to turn technical valuation concepts into client ready language - Ability to build trusted relationships and influence across producers, valuation teams, finance, legal, and operations - Comfortable working in a fast paced environment with competing priorities and frequent deadlines - Proficiency with Microsoft Office, especially Word, PowerPoint, and Excel, and familiarity with CRM, pipeline, or engagement tracking tools - Continuous improvement mindset with a focus on efficiency, quality, and margin discipline **Success Measures** - Increased bid win rate for valuation opportunities and positive client feedback on the bid experience - Reduced bid cycle time and rework, with clear and predictable workflows for producers and support teams - Strong alignment between bid commitments, operational delivery, and target margins - Effective use of offshore resources with high quality, consistent bid outputs \#Remote #RemoteLI Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 93,500.00 - $110,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at ****************** or email *************************** . Please refer to the job title and job location when you contact us. INCO: "Cushman & Wakefield"
    $93.5k-110k yearly Easy Apply 20d ago
  • Customer Support - Part-time and Full-time openings - days, evenings, & weekend availability!

    DH Pace 4.3company rating

    Customer success manager job in Olathe, KS

    Job Description Why DH Pace? DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion. Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence. DH Pace Company, Inc. is growing and aspires to hire Customer Support Representatives to join our Contact Center team in Olathe, KS. We are seeking customer-focused candidates who provides exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with internal teams to address inquiries and concerns. We will consider both part-time and full-time employees! In office position Schedule: Monday-Friday, 1:00pm-10:00pm (with two consecutive days off) and Saturdays & Sundays from 1:00pm-10:00pm. Part time availability would need to fall within these designated hours. Position overview: Schedule and create accurate and complete service tickets for residential and commercial customers. Promote all products and services, quoting accurate pricing when appropriate. Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution. Conduct outbound calls for customer follow-ups as needed. Coordinate with Dispatch teams to prioritize and fulfill customer requests. Update and maintain accurate records of customer interactions in the ERP system. Meet personal/team critical Key Performance Indicators (KPI's). Follow communication procedures, guidelines, and policies. Continuously seek opportunities to improve the customer experience and streamline processes. Ability to work overtime as required OR ability to work additional hours as required. Other duties as assigned. Qualifications: High school diploma or equivalent with previous experience in customer service or related field. Strong communication skills, both verbal and written. Proficiency in Microsoft Office Suite and CRM software. Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment. Problem-solving skills and customer-focused mindset with flexibility to adapt to changing priorities and work schedules. #PaceID2 Our benefit offerings include: Medical, dental, and vision options: Available on the 1st day of the month following your start date! Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year! Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day Floating Holidays: Up to 2 floating holidays per year Competitive compensation: Including annual performance evaluations! 401k retirement plan: Including an employer match! Company paid: Life insurance, short-term disability, & long-term disability and more! Successful completion of references, employment verifications, background check, and drug screen required in advance of hire. DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
    $71k-100k yearly est. 27d ago
  • Tax - Business Tax Services - Private Tax - International Private Client - Manager

    EY 4.7company rating

    Customer success manager job in Topeka, KS

    At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. **Tax Manager -EY Private, International Private Client** As an EY Private Tax Manager, with a focus on cross border tax needs of high net worth individuals and their affiliated entities, you will apply your tax knowledge across a wide range of tax topics and processes, devising elegant outcomes to some of the most complex challenges around. You'll work with some of the world's most successful private clients and businesses, and in return you can expect an incredible range of projects and responsibilities that will support your career growth. **The opportunity** EY Private is a growing practice within the organization, and you'll see that growth reflected in your career. With a diverse portfolio of interesting and challenging work, you'll make an impact on some of the most technically demanding tax planning projects around. You'll be part of a growing global team, acting as a key point of contact for a wide range of clients and colleagues. This is an opportunity for cross-border and cross-functional teaming. In return, you can expect plenty of support designed with your own personal skills and experience. EY is a dynamic place to develop not only your technical tax knowledge, but also your professional leadership and business acumen. **Your key responsibilities** Depending on your unique skills and ambitions, you could be managing various responsibilities, from technical planning and advising of clients that include high-profile individuals of extremely high net worth, and expectations to match. That will make you a trusted advisor and role model for our people across multiple teams, making this a great place to develop a diverse network of collaborative colleagues. Whatever you find yourself doing, you'll personally coach and develop a highly trained team, all while handling activities with a focus on quality and commercial value. **Skills and attributes for success** + Apply rules related to controlled foreign corporations and passive foreign investment companies onto tax returns + Application of foreign tax treaties and foreign tax credits + Prepare form 1040, 1041 and 1065 and significant experience preparing or advising on domestic income and transfer tax and/or U.S. international informational returns (Forms 5471, 8858, 8865, 1040, 1041, 1065, 3520, 3520A) + Team members with a compliance focus: prepare or review US federal and state tax returns for high net worth individual US citizens living abroad, US residents holding non US assets, or foreign nationals holding US assets. This role includes the preparation and review of the foreign info reporting requirements for cross border tax compliance such as foreign corporations, foreign partnerships, foreign disregarded entities and foreign trusts. Experience with relevant tax processing programs, and application of AI to data optimization and return process are essential skills. + Team members with an advisory focus: + Design pre-immigration tax plans + Classification of trusts for US tax purposes, and review of forms 3520 + Assist with US exit planning + FIRPTA + Form the US tax piece of multi-jurisdictional inheritance/succession, including the use of trusts, both domestic and foreign + Identifying foreign reporting obligations + Prepare tax memorandums and opinions + Translating complex data from a range of sources into client-ready insights and deliverables + Support our Private practice with relevant tax analysis and address new trends/market opportunities. + Work closely with rotators from our domestic teams, individuals on rotation from foreign affiliated firms, and our global deployment services team + Building effective long-term relationships with our clients, understanding their unique needs to provide a tailored service + Communicating complex tax issues to non-tax professionals and clients + Maintaining your reputation in your field by constantly updating and sharing your technical and finest practice knowledge + An appreciation of world affairs, cultures and protecting financial security. **To qualify for the role you must have** + A bachelor's degree in a related field, supported by significant tax and a CPA certification or membership in The Bar; Minimum of 5 years of work experience in professional services or professional tax organization + A thorough understanding of estate and wealth planning; as well as experience with federal and state personal and trust income tax + Excellent collaboration and negotiation skills, and the confidence to challenge senior colleagues and stakeholders from a diverse range of backgrounds + A thorough understanding of automated tax processing systems and laws within your area of technical professionalism + Experience managing budgets and projects **Ideally, you'll also have** + A proven record in high net-worth tax planning + A proven record in a professional services environment + Experience in coaching and mentoring junior colleagues + Executive presence and business development skills + Strong analytical skills and attention to detail + The ability to adapt your work style to work with both internal and client team members **What we look for** We're interested in tax professionals with a genuine interest in providing outstanding services to some of the world's most influential people. Working with people from all backgrounds, from executives and entrepreneurs to investors and families, you'll use your experience and status as a trusted advisor to maintain and further our reputation for excellence. **What working at EY offers** We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a minimum of 15 days of vacation plus ten observed holidays and three paid personal days, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer: + Support, coaching and feedback from some of the most engaging colleagues in the industry + Opportunities to develop new skills and progress your career + A network of overseas colleagues, and chances to relocate or take on overseas assignments + The freedom and flexibility to handle your role in a way that's right for you **About EY** As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. **If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.** **Build your legacy with us. Apply today.** EY, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $116,200 to $212,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $139,400 to $242,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .
    $65k-107k yearly est. 37d ago
  • Enterprise Customer Account Manager

    UKG 4.6company rating

    Customer success manager job in Topeka, KS

    **Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. **About the Team:** Our Services and Distribution Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers' goals with our broad set of products. We pride ourselves on fostering a supportive and innovative environment where every team member is encouraged to contribute their unique skills and expertise. Together, we strive to exceed customer expectations and drive significant business growth. **About the Role:** The Enterprise Customer Account Manager will be focused on selling into Enterprise Services and Distribution named accounts in an assigned geographic territory. This position requires an individual who can successfully build and grow existing customer relationships selling our full suite of products. A successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives. **Key Responsibilities:** + Strengthen and expand customer relationships through regular and frequent face-to-face interactions designed to drive sales growth. + Attend industry events, trade shows, and conferences relevant to your customer base. + Proactively develop, utilize, and maintain a deep understanding of the customer's industry. + Advise, consult, and support customers on best and next practices in the utilization and expansion of services. + Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. + Collaborate with internal stakeholders to develop and maintain Annual Account Plans and Relationship Maps for each assigned account. + Build strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. + Leverage your sales management team, UKG executive sponsors, and in-person meetings to strengthen these relationships. + Conduct at least two in-person business reviews with the customer annually, covering adoption, support, and roadmap discussions. + Share new product offers and innovations during business reviews to drive sales. + Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams. + Maintain accuracy of account contacts and sentiment in SFDC, including a rolling four-quarter pipeline. **Basic Qualifications:** + At least 8 years of experience driving full cycle sales management process + Proven experience with a mix of transactional and strategic deals, ranging from 9-12 month sales cycles. + Demonstrated ability to consistently exceed a $1 million+ quota year over year, maintaining a pipeline three times the quota. + Experience selling SaaS solutions, preferably in HCM, WFM, Payroll, or ERP **Preferred Qualifications:** + Proven track record of building and growing customer relationships in an Enterprise territory. + Experience building strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. + Strong consultative selling skills with the ability to understand customer/prospect business requirements. + Excellent communication and presentation skills. + Ability to work collaboratively with internal stakeholders and leverage executive relationships. + Experience with Sandler, Challenger, Powerbase Selling methodology or similar Sales methodology + Superior negotiation, written and verbal communication skills + Up to 50% travel **Equal Opportunity Employer: ** UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster (************************************************************************************************** and its **supplement** . UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . **Pay Transparency:** The base salary range for this position is $170,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *************************** It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
    $32k-45k yearly est. 7d ago
  • Client Success Implementation Manager

    TVH 4.1company rating

    Customer success manager job in Olathe, KS

    Full-time | GemOne | Location - Olathe, KS 66062 GemOne is a TECH company within the TVH Holding that aims at developing future-proof Smart Telematics solutions for optimal fleet performance management in multiple domains such as: track & trace, operational efficiency, security & safety and service & maintenance. We offer cloud-based solutions and the necessary hardware components to intelligently gather and enrich data of industrial equipment to streamline fleet management related processes. To support the rapid and aggressive market growth of GemOne America's operations, we are looking for a Client Success Implementation Manager. This position reports to the Client Experience Director - Americas. This role plays an integral function in all internal and external customer support needs in the pre-sale, sale and post-sale customer life cycle. The Customer Service Specialist, will assist in all aspects of the Order-to-Cash process, including serving internal and external customers, external clients (dealers and end customers). YOUR ROLE AND RESPONSIBILITIES Lead new end-user onboarding by managing project timelines, coordinating internal resources, and ensuring successful customer training and setup. Serve as the key point of contact for onboarding engagements, collaborating with Sales, Technical Support, Product, and Account Management to ensure alignment on goals and deliverables. Oversee all aspects of the Order-to-Cash process, including order confirmation, entry, logistics coordination, and invoicing, with a focus on accuracy and timeliness. Support high-priority warehouse operations by picking and staging urgent orders, auditing picked orders for accuracy, and participating in scheduled cycle counts to maintain inventory accuracy. Manage project deliverables and milestones, providing detailed implementation status updates to stakeholders and ensuring alignment with customer expectations. Facilitate customer-driven changes to scope or timeline, ensuring timely communication of impacts and required adjustments across teams. Address and resolve customer order inquiries and complaints with professionalism and a solution-oriented approach. Track and resolve basic customer support tickets, working cross-functionally to meet service level expectations. Partner with warehouse and inventory teams to support stock level reviews and replenishment planning based on forecasted deployment needs. Actively contribute to improving customer satisfaction by supporting continuous improvement efforts across implementation and service delivery. Collaborate with the broader team to promote cross-selling opportunities and strengthen customer relationships. Maintain a strong understanding of implementation KPIs and prioritize work accordingly to meet or exceed targets. Communicate clearly and professionally across all levels of the organization and with external clients. Foster a positive and respectful work environment, aligned with GemOne's values of collaboration, innovation, and customer-centricity. Competencies Customer Mindset: Exceptional customer experience to internal and external clients and internal departments is a primary focus while performing job duties. Quality is a top priority. Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality. Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect with clients and internal colleagues. Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees' development. Program / Project Management: Oversee the fulfillment of high profile clients or projects. Coordinates activities between multiple internal and external clients. Provides detailed attention to strategy, project delegation, and program implementation HOW TO SUCCEED Bachelor's degree in a business-related field. At least 2 years of experience in a Customer Service role (preferred). 2+ years of project management or related experience. Exceptional communication and organizational skills. Strong interpersonal abilities and highly resourceful. Team-oriented with a flexible mindset, yet also a self-motivated individual who can work independently and take initiative to complete tasks. Strong analytical skills with a results-driven approach and a strong sense of responsibility. Problem-solving mindset and the ability to think critically. WHAT'S IN IT FOR YOU You'll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our onsite health clinic and our incredible dollar for dollar 401(k) match up to 6%. At our HQ, there's an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers. We also offer: Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses. A great opportunity to grow personally and professionally in a scale-up environment with the backing of a large global corporation (TVH). PEOPLE ARE AT OUR HEART TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas. ABOUT TVH TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation. TVH is an Equal Opportunity Employer. TVH will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older. Questions? Haily Park ******************
    $53k-79k yearly est. Auto-Apply 60d+ ago
  • Strategic Account Manager, DoD

    Ralliant

    Customer success manager job in Topeka, KS

    **The Strategic Account Manager (SAM) serves as the trusted, primary interface with key customers, including U.S. Department of Defense agencies, prime contractors, and other strategic accounts. The SAM builds deep, long-term relationships and ensures customer needs are translated into executable internal commitments that drive satisfaction and growth.** **This role is critical to improving customer intimacy, eliminating fractured customer interactions, and creating a unified, customer-focused engagement model. The SAM anticipates customer needs, captures demand signals, influences requirements, and ensures the organization delivers on its commitments.** Role is remote with travel required to customer locations as needed. **Key Accountabilities** + Capture demand signals and forecasts to inform pipeline and resource planning. + Shape requirements and influence specifications during early engagement. + Lead customer Q&A, pricing discussions, and proposal clarifications in partnership with Proposal and Pricing teams. + Serve as primary escalation point of contact for assigned accounts. + Partner with Program Managers to balance customer commitments with delivery feasibility. + Act as the "voice of the customer" across the organization, advocating for needs while balancing business interests. + Track, report, and continuously improve account performance, including revenue, profitability, customer satisfaction, and contract execution. **Core Competencies & Skills** + Relationship and trust building in defense environments. + Customer advocacy and negotiation skills. + Strategic account planning and growth mindset. + Commercial and technical fluency to bridge customer and internal teams. + Risk awareness and anticipation of customer or delivery challenges. **Critical Behaviors** + Prioritizes customer intimacy while protecting company interests. + Anticipates and surfaces customer needs/issues before they escalate. + Partners cross-functionally with Program Management, Operations, Engineering, and Contracts. + Communicates clearly and transparently with both customers and internal stakeholders. + Operates with integrity and ensures compliance with FAR/DFARS, ITAR, and all applicable government contracting requirements. **Success Measures** + Forecast accuracy within ±10% of assigned customers. + ≥90% customer satisfaction score in account-specific surveys. + Zero "surprise escalations" not pre-flagged to leadership. + Growth in share of wallet or follow-on awards within 2 years. + On-time delivery (OTD) performance for assigned accounts. **Qualifications** **Must-Have** + Bachelor's degree in business, engineering, or related field. + 8+ years of proven experience in account management, business development, or related role within the defense or aerospace industry. + Demonstrated success managing relationships with U.S. Department of Defense agencies and/or prime contractors. + Strong understanding of the U.S. defense acquisition process, contracting vehicles, and regulatory requirements (FAR/DFARS, ITAR). + Exceptional interpersonal and communication skills, with the ability to build trust and influence across multiple levels. **Preferred** + Master's degree in business, engineering, or related field. + Experience with complex capture strategies, early requirement shaping, and multi-year account planning. + Familiarity with CRM systems and pipeline forecasting tools. + Track record of delivering account growth (expansions, follow-on awards, or increased share of wallet). **Compliance & Culture** + Ensure all customer engagements and transactions comply with applicable regulations, including ITAR, FAR/DFARS, and other U.S. government contracting requirements. + Maintain the highest standards of ethical conduct and integrity in all dealings with customers and partners. + Actively model and reinforce Ralliant/PacSci EMC cultural attributes: _We Win as One Team, We Unlock Growth, We Deliver with Discipline, and We Learn by Doing._ \#LI-RG1 **Ralliant Corporation Overview** Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world. We Are an Equal Opportunity Employer Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com. **About PacSci EMC** Pacific Scientific Energetic Materials Company (PacSci EMC), a Ralliant Corporation (NYSE: RAL) operating company, makes critical missions possible. From concept to demonstration to delivery, we provide leading-edge energetic materials, devices and subsystems for use in military and commercial applications. With engineering and manufacturing capability in Arizona and California, our associates work together to solve the toughest technical challenges with a dedication to Safety First, Quality Every TimeTM. We enable success for innumerable missions on a daily basis, impacting the lives of military personnel, law enforcement officers, commercial airline pilots, astronauts, and oil field operators. For nearly a century, PacSci EMC's experience and expertise has been relied upon in the times When Milliseconds MatterTM. For more information, go to ******************** EMC is an equal opportunity employer. We do not discriminate against any applicant or employee on the basis of race, sex, religion, age, national origin, color, disability, or veteran status. Nonetheless, pursuant to our subcontractor status on highly sensitive national security matters, Mechanical Assemblers and all other floor personnel who frequently shift cell assignments, as well as any personnel directly working with the following contract are subject to the following contractual provision: THAAD PRIME Flowdowns (H-Clauses) H-42 FOREIGN PERSONS, paragraph D., "All employees of all entities that make up the Contractor's team, whether subcontractors, consultants, or anyone who works with or on behalf of the Contractor will be citizens of the U.S." Accordingly, only U.S. citizens will be qualified to fill these roles. We are committed to providing a workplace free of any discrimination or harassment. We all have a role in building a community where everyone belongs. Where you can speak your mind, be yourself, and feel supported. It's how we achieve more together - for each other, for our customers, and for the world. ******************************************** We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com. **Bonus or Equity** This position is also eligible for bonus as part of the total compensation package. **Pay Range** The salary range for this position (in local currency) is 126,700.00 - 235,300.00 **Is this role subject to ITAR?** The essential duties of this position require adherence to U.S. Government export control regulations. Accordingly, candidates must either be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3)) or be prepared to collaborate with the company in securing the necessary U.S. government export authorizations. While the company encourages all interested applicants to apply, please be aware that ongoing employment is dependent upon obtaining the appropriate government export authorizations.
    $35k-66k yearly est. 60d+ ago
  • Insurance Customer Service Manager

    Workology

    Customer success manager job in Topeka, KS

    Job Description INSURANCE CUSTOMER SERVICE MANAGER FOR RESPECTED INSURANCE AGENCY *This is a confidential search for an established insurance agency and office located in the Northeastern Kansas region near Lawrence and Topeka, KS. Shawnee County established insurance office is seeking an experienced Insurance Customer Service Manager to successfully address and lead customer insurance needs. The right person is detail-oriented, process-driven, and customer-focused; they are passionate about customer service and appreciate an environment where they can go above & beyond a customer's expectations. The candidate must be willing to go the extra mile to ensure the customer receives quality service at every interaction. This role may involve claim follow up and troubleshooting and various scenarios to facilitate a positive, customer centric outcome. The ideal candidate will not only be an expert at deescalation tactics & service handling best practices, but they should also be adept in developing and coaching a service team to drive satisfaction while working to uncover additional products & pivot to address needs. Responsibilities: Handle escalated service issues, follow up to & address claims issues, and work proactively to ensure customer satisfaction & improved retention; Conduct customer coverage & policy reviews, identify risks & make recommendations, explain coverage benefits and discounts, submit policy changes, provide quotes, submit applications, and address underwriting requests. Oversee agency's daily service workflows; coach & develop service team to improve individual performance and develop customer service skills; Order supplies, track equipment, and ensure office site runs with appropriate staff; maintain & establish important agency relationships; Collaborate with sales, marketing, and operations teams to improve processes, increase efficiency, enhance customer experience, & meet agency goal Requirements: 5+ years of P&C insurance agency service management experience required; Active KS P&C and L&H insurance licenses and ability to pass a background check; Strong problem-solving, organizational, and leadership skills; Ability to work 8am to 5pm Monday through Friday and as needed to meet agency goals. Must be available for evening or weekends (1-2 times per month) and represent the agency at networking events, attend team building activities, attend marketing events, or complete training programs. Salaried position with expectation of 40-45 hours per week; Proficient in Microsoft (Outlook, Word, Excel, Mail-Merge), Cloud-based customer relationship programs, and ability to adapt to changing technologies; Excellent communication skills to include written, verbal, technical, and interpersonal; preference for a Spanish-speaking bilingual candidate. Benefits: Health, dental, life, and disability insurance • Paid holidays & PTO • Retirement match • Flexibility • Growth & promotion potential
    $33k-58k yearly est. 6d ago
  • RWD Engagement Manager

    Norstella

    Customer success manager job in Topeka, KS

    Why Norstella? Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Citeline, Evaluate, MMIT, Panalgo, and The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, we help our clients: + Assess the market need and competitive landscape + Know precisely which drugs to prioritize in their portfolio + Find out where the launch difficulties will be-before they're difficulties + Track and improve market access post-launch By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. At Norstella, we don't just deliver information and insights. We deliver answers you can act on. **About The Role:** As a Norstella RWD Engagement Manager, you will lead the day to day execution of a client project to help clients achieve their goals. You'll work directly with clients and take ownership of the overall project and its end products while guiding and coordinating individual team members. You will have the opportunity to build on your proven leadership skills and leverage your interest in inspiring others, building strong relationships, and creating a true followership. In a collaborative team setting, you'll work closely with others but also autonomously with little direction. Your superior analytical, quantitative and conceptual thinking skills and strong interpersonal and communication skills will ensure successful client projects and team performance. Project work typically includes understanding client objectives, refining data to meet specific clinical specifications, developing insights for presentation, and coordinating across other client projects to ensure a coordinated program effort. You will ensure client objectives have been achieved and facilitate a successful hand-off to our client support teams. Key responsibilities include: + Lead the day to day execution of a client project while guiding individual team members. Serve as the main client point of contact for strategic project engagements and internal team lead. Address client questions independently and provide subject matter perspective regardless of project scope. You will take ownership of the overall project and it end products. + Partner with internal Norstella resources to support implementation opportunities across the Norstella family of companies. + Exhibit a client-first mentality with responsiveness, updates on market events, and facilitate discussions at end of projects to support opportunity for follow-on work discussions. + Adhere to Norstella standards regarding engagement management, project delivery, and team collaborations. + Maintain and update client and project documentation. + All other duties, as assigned. **Required Experience:** + 5-6 years of experience in life sciences strategy consulting AND program management, with an emphasis in Real World Data Strategy or similar roles within biopharmaceutical / pharmaceutical commercialization + Demonstrated ability to manage multiple workstreams / teams at one time & create complete, "client-ready" deliverables with creative analyses for partner review + Demonstrated deep understanding and breadth of experiences across the market access and real world data landscape. + Experience in mentorship & development of junior managers & associates + Comprehensive understanding of life science and pharmaceutical engagement strategies and tactics, acting as a thought partner to clients + Significant experience with data analytics and quantitative models to support strategic client engagements + Strong team player, ability to work with cross-functional staff, but able to work autonomously with little direction. **The guiding principles for success at Norstella:** + Bold, Passionate, Mission-First + Integrity, Truth, Reality + Kindness, Empathy, Grace + Resilience, Mettle, Perseverance + Humility, Gratitude, Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Open Vacation Policy & Company Holidays _The expected base salary for this position ranges from $165,000 to $185,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
    $165k-185k yearly 38d ago
  • Customer Accounts Manager

    Aaron's, Inc. 4.2company rating

    Customer success manager job in Olathe, KS

    Job Schedule Corporate Retail Store Job ID 72364 Date posted 11/26/2025 Customer Accounts Manager The salary range for this role is $14.50 to $15.25 per hour.* This position is also eligible for incentive pay based on performance. Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager. Skills for Success Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work * Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments * Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy * Second up to the General Manager * Build authentic customer relationships to support customers in their ownership goals and drive sales * Manage the collections process by counseling customers to gain timely lease/merchandise renewals * Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements * Contact customers who have not renewed merchandise agreements * Maintain customers contact over the phone and through home visits * Update customers information and maintain accuracy * Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals * Clean and certify merchandise in the cleaning station for all merchandise personally returned * Complete and maintain weekly vehicle maintenance sheet and route sheets daily * Load, secure and protect product in company vehicle * Safely operate company vehicle * Assist the Sales Team as needed * Any other reasonable duties requested by management Requirements * United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. * Must meet DOT requirements to obtain certification in required states (United States) * Ability to work schedule of hours varying from 8 am to 9 pm * Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly * Two years of college or two years of previous management experience preferred * High School diploma or equivalent preferred * Excellent interpersonal and communication skills * High energy with the ability to effectively perform all functions of the store and multitasking effectively * Proper telephone etiquette * Uphold the Aaron's Brand and protect company assets * Maintain a professional appearance * Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes: * Paid time off, including vacation days, sick days, and holidays * Medical, dental and vision insurance * 401(k) plan with contribution matching * Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Benefits vary based on FT and PT employment status. Apply Save Job
    $14.5-15.3 hourly 22d ago
  • Manager, HCP Engagement

    Otsuka America Pharmaceutical Inc. 4.9company rating

    Customer success manager job in Topeka, KS

    The Manager, HCP Engagement Lead is a dedicated execution role responsible for the day-to-day operation and administration of the R&D Healthcare Professional (HCP) engagement and contracting process. This position is the primary point of contact for internal stakeholders seeking to engage external experts and is accountable for ensuring all contracts, payments, and documentation are processed efficiently, compliantly, and in accordance with the CoE's established "white glove" service standards. This role supports the Associate Director in maintaining the integrity of the centralized system and achieving audit-readiness. This position reports directly to the Associate Director, R&D HCP Engagement Center of Excellence (CoE). **** **Key Responsibilities Include:** **Operational Execution and Contract Management** + Execute the end-to-end HCP contracting workflow, including drafting agreements, securing internal approvals, and managing signature processes using the centralized system (e.g., iHub/Veeva) + Process all HCP payments and expense reimbursements accurately and in a timely manner, adhering strictly to fair market value (FMV) determinations and financial compliance standards + Serve as the primary operational point of contact for internal R&D stakeholders (GMA, Clinical) and external HCPs regarding contract status, payment inquiries, and logistics + Oversee the consistent input and maintenance of all HCP contract and engagement data within the centralized system to ensure a single source of truth + Monitor and support the HCP engagement process, ensuring accurate tracking of activities and assisting in the identification and resolution of operational bottlenecks in collaboration with the Associate Director. **Service Excellence and Compliance Support** + Implement the "white glove" service standards set by the Associate Director, ensuring professional, timely, and consistent communication with external experts to provide a smooth and effortless engagement experience + Triage and address immediate HCP feedback and complaints regarding the engagement process, escalating systemic issues to the Associate Director for strategic resolution + Maintain meticulous documentation and record-keeping for all HCP contracts and interactions to ensure the CoE is fully prepared for internal and external audits + Support the Associate Director in monitoring for KOL fatigue and contract thresholds by actively tracking expert engagement frequency **Data and Metrics Support** + Support the Associate Director in the development and routine generation of performance dashboards and KPIs related to contracting cycle time, payment processing, and operational efficiency + Extract and prepare engagement/contracting data for analysis to help identify trends, bottlenecks, and opportunities for process optimization + Utilize technology and the centralized system to support the tracking of all required compliance metrics + Support the identification of process improvement opportunities within the CoE, and contribute to the implementation of innovative solutions including technology and AI tools to enhance workflows across Medical Affairs and R&D + Support the identification of process inefficiencies by gathering operational data and assisting in the implementation of scalable, automated solutions to reduce cycle times and administrative burden. + Participate in cross-functional Root Cause Analysis (RCA) efforts, documenting findings and contributing to the execution of corrective and preventive action (CAPA) plans under the guidance of the lead. **Qualifications** **Education and Experience:** + Bachelor's degree in Business Administration, Life Sciences, Finance, or a related field is required + Minimum of 5 years of hands-on experience in pharmaceutical or biotechnology operations, with direct experience in HCP contracting, finance operations, or compliance + Proven proficiency in using iHub or similar contract/CRM management platforms for data entry, workflow management, and contract processing. Strong foundational knowledge of global compliance requirements related to HCP engagement, including FMV, transparency reporting, and anti-bribery regulations. **Skills and Competencies:** + Strong project management and organizational skills + Demonstrated in-depth understanding of HCP compliance frameworks and reporting requirements + Deep understanding of HCP engagement processes and compliance frameworks, with knowledge of global transparency, FMV, and reporting requirements + Proven track record of proactive, entrepreneurial work style + Excellent communication, presentation and collaboration skills + High attention to detail, accuracy, and documentation standard + Proficient with Excel, PowerPoint, and CRM/engagement tracking tools + Strong interpersonal skills with ability to manage multiple cross-functional stakeholders **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $104,640.00 - Maximum $156,400.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
    $104.6k yearly 3d ago
  • Strategic Account Manager 1

    Mid Kansas Cooperative Association 3.5company rating

    Customer success manager job in Nortonville, KS

    Responsible for providing consulting services to producers in the areas of crop protection, crop nutrients, soil fertility, seed, and precision ag technology. This position will provide integrated solutions utilizing MKC products and services to address yield impacting issues. This position will perform their job responsibilities in a manner to increase MKC's market share, profitability; and efficiency; while providing a superior customer experience; and helping achieve MKC's mission statement and goals. Requirements Increase our market share of crop nutrients products, crop protection products, seed, technology and agronomy services in assigned territory. Assist other MKC departments or partners in facilitating cross sale opportunities with your assigned customers. Assist in the planning of sales goals and a marketing plan. Provide our customers with timely insightful agronomic knowledge and recommendations regarding weeds, pest, and other yield limiting issues that can be addressed by products and services MKC provides. Improve knowledge of all products and resources available and their prices to make proper recommendations. Implement Best Management Practices whenever consulting with the customers. Grow your customer base by enhancing their profitability, through integrated solutions and yield enhancing products. Manage product performance problems in your territory to facilitate a positive customer experience. Maintain knowledge of government regulations that affect your position. Maintain a positive attitude that promotes team work and a positive image of MKC. Work directly with Senior Location Managers, Location Managers and Agronomy Operations Managers assigned to your locations. Complete all necessary documentation to enable daily invoicing of the customer. Complete all reports required by your manager in a timely manner. Promote and assist with CFA and other financing tools available to growers on your assigned customer list. Enforce the credit policy of Mid Kansas Coop by making credit terms known to customers, not charging to customers on COD, not extending credit to customers not approved by the credit department, not authorizing customer charges that exceed set credit limits, and keeping your personal account current. Follow and support the safety policies of MKC. Follow maintenance procedures for any company equipment you are using. Attend all product updates and service training classes assigned by your manager. Complete special projects assigned by sales management.
    $37k-55k yearly est. 10d ago
  • Partner Engagement Manager - Army University

    Sitreps

    Customer success manager job in Leavenworth, KS

    Partner Engagement Manager - Defense & Operational Planning Software Compensation: $160 -$190K Base + $30 -$50K Bonus + Equity About the Client A cutting -edge platform revolutionizing how military staffs conduct planning and collaboration. Designed to accelerate real -time decision -making and operational workflows across multi -echelon commands. The product integrates AI -powered tools, highly customizable interfaces, and collaborative features purpose -built for high -tempo environments. Trusted by major commands and service branches across the globe. Founded by former military planners and elite technologists, the team now exceeds 180 members and includes veterans from all branches and engineers from leading software companies. Backed by over $100M in venture capital from top -tier investors, the company is on an aggressive growth trajectory. Your Mission As a Partner Engagement Manager, you will: Build and maintain relationships with military users, ranging from mid -grade officers to Flag and General Officers. Drive adoption across key planning directorates (e.g., N35, N5), working toward platform saturation across operational workflows. Blend traditional training with nuanced influence strategies to achieve near -total adoption across your assigned region. Champion user feedback to inform product development, while staying deeply proficient in platform capabilities. Represent the company brand and values across military and partner engagements. Support growth into allied and partner nation staff environments. Core Responsibilities Lead or support military exercises, both virtually and in person. Observe users and feed back actionable insights to improve the platform. Deliver on -site and remote support to senior -level customers. Map and leverage social dynamics within commands to support account retention and expansion. Act as the conduit between frontline users and the product engineering team during incidents or outages. Advocate for engineering access, technical workarounds, and policy exceptions as needed - especially in secure environments. Who You Are A seasoned operational planner who commands respect from O -4s to Generals - when you speak, the room listens. Experienced in working within complex military headquarters and operational constructs, especially in Europe -focused commands. Highly dependable - your reputation is built on follow -through. People count on you, especially in high -visibility moments. A problem -solver in bureaucratic systems. You don't take “no” from someone who can't say “yes.” Technically sharp. You don't need to write code, but you can master complex software quickly and speak fluently with technical teams. Mission -driven. You care deeply about supporting the warfighter and enhancing the speed and quality of their decisions. Ambitious and adaptable - eager to grow alongside a fast -scaling company. Comfortable navigating ambiguity and taking initiative with little oversight. Qualifications Deep experience in operational planning, ideally within a multi -star headquarters. Advanced military education (e.g., Command & Staff, SAMS, JAWS, SAW). Hands -on involvement in major exercises and experience deploying software on classified networks. Proven record of expanding software usage within government or military organizations. Strong interpersonal and client -facing skills, both remotely and on -site. Able to respond to incidents and coordinate seamlessly with technical teams. Track record of navigating large, bureaucratic systems and getting things done. Current Top Secret clearance with SCI eligibility required.
    $160k-190k yearly 38d ago
  • Automation Account Manager

    SMC Corporation 4.6company rating

    Customer success manager job in Topeka, KS

    PURPOSE * The Automation Account Manager is responsible for representing SMC in all business activities associated with current customer and distributor account support. This position also has the responsibility to create and develop new business relationships to increase market share and obtain growth. ESSENTIAL DUTIES * Retains and profitably grows sales through proactive management of top strategic accounts and SMC distributors * Presents all of SMC's capabilities, services, and products to current and prospective customers and SMC distributors * Serves as the primary contact for assigned customers and is responsible for customer satisfaction * Represents customer's needs and goals within the organization to ensure quality * Leads all aspects of the sales process, calling upon others to assist in solution development * Proactively manages customer satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction * Completes detailed SAP and forecasts as required * Maintains/creates very strong and deep-rooted relationships with key decision makers within designated strategic target accounts; recognized and respected by customer's top management team within top-rated accounts * Effectively utilize SMC tools and resources to ensure organizational consistency and efficiency * Meet or exceed target sales goals as detailed by Branch and Sales Managers * Complete market reports as new and relevant information become available * Manage SMC assets appropriately and be able to successfully calculate ROI using the RINGI process * Have passed all Pneumatic theory and other technical training required by SMC * Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional associations * Mentor, guide, and teach SMC sales philosophy, strategies, and tactics to new SMC sales professionals * Document sales calls, projects, opportunities, contacts, success reports, and activity in CRM * Complete other duties as prescribed by the Branch Manager/Sales Manager All other duties as assigned PHYSICAL DEMANDS/WORK ENVIRONMENT * Fast-paced environment (includes both office and field work) * Travel with some extended stay away from home * Physically capable of lifting SMC products and displays up to 50 lbs Varying work hours MINIMUM REQUIREMENTS * Bachelor's degree in Business, Marketing, related technical field, or equivalent experience * Minimum five (5) years of sales experience with SMC or equivalent industry sales experience * Extensive knowledge of SMC product lines * Comprehensive understanding of pneumatic components and their application * Thorough understanding of SMC policies and procedures * Detailed understanding of competitive product lines * Excellent communication, problem-solving, and leadership skills * Proficient in the use of computers and ability to learn new programs and tools as required * Clean driving record For internal use only: Sales001
    $45k-72k yearly est. 30d ago
  • Partner Engagement Manager, Army University

    Onebrief

    Customer success manager job in Leavenworth, KS

    Onebrief is collaboration and AI-powered workflow software designed specifically for military staffs. By transforming this work, Onebrief makes the staff as a whole superhuman - meaning faster, smarter, and more efficient. We take ownership, seek excellence, and play to win with the seriousness and camaraderie of an Olympic team. Onebrief operates as an all-remote company, though many of our employees work alongside our customers at military commands around the world. Founded in 2019 by a group of experienced planners, today, Onebrief's team spans veterans from all forces and global organizations, and technologists from leading-edge software companies. We've raised $123m+ from top-tier investors, including Battery Ventures, General Catalyst, Insight Partners, and Human Capital, and today, Onebrief is valued at $1.1B. With this continued growth, Onebrief is able to make an impact where it matters most. Required: Top Secret clearance with eligibility for SCI In person in Fort Leavenworth, KS What you will achieve Your mission As a Partner Engagement Manger you will, Own the entire customer relationship, from users up to Generals. Rapidly expand product usage until ~100% of workflows are in Onebrief. You'll need a combination of ordinary training and subtler strategies to get our product used as much as possible. Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement. Instill the Onebrief brand image. Enable our expansion to Allies and Partners. Your responsibilities aren't limited to this list! We're on this great adventure together, and we'll each do what it takes for the team to succeed. You will also: Lead or support exercises. Use your observations of our users to recommend product improvements. Provide face-to-face and remote customer support. Develop an understanding of customer social dynamics in order to support renewals and future sales. When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team. To succeed, you'll need a mastery of operational planning at multi-star headquarters. When you speak, do lead planners listen? Do Generals and Admirals? You'll also need technical skill. You don't need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer? About you You love our users, and you want to work with them. This is the single most important requirement. Implementing new software requires the enthusiastic support of our user base - skillful planners, primarily in the grade of O-4 and O-5. You understand them, and they confide in you. You deeply understand large military headquarters and want to apply that within Army University. Skillful planners, mainly SAMS, JAWS or SAW graduates in the rank of O-4 to O-6, respect you and care what you have to say. So do Generals and Admirals. You wake up excited each day to navigate the military and political bureaucracy and win over future customers. You pay attention to detail. People rely on you. On your previous teams, you had a reputation as a workhorse. Example: we're about to run a planning exercise, which will be Army University's first exposure to our product. No one is worried, because they know you've taken care of it. You can get things from large government organizations Example: our engineer needs admin access to a system on JWICS, in order to diagnose technical issues. It's an unusual request, and no one at the customer knows what to do. Everyone tells you it's not possible, but you love a bureaucratic challenge. You solve the problem with a few phone calls You're technically adept. You don't need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer? You work well with customers. You demonstrate strong interpersonal skills by cultivating trust, aligning diverse perspectives, and communicating with clarity and influence. You're intense about our mission. It's a core part of who you are You're proactive and adaptable. Comfortable working autonomously or with cross-functional teams, especially in fast-paced or ambiguous settings. You communicate clearly, concisely, and candidly. Our Company relies on you to assess the situation within your account and effectively communicate your assessment and recommendations to inform strategic decisions. You hold a current Top Secret clearance with eligibility for SCI and have the ability to access DOD facilities and installations. Qualifications Proven experience in leading operational planning within a military context, preferably at multi-star headquarters. Advanced military education: Command and Staff, Advanced Military Studies. Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks. Proven ability to expand business presence within a region, with emphasis on software or technology solutions. Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams. Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters. Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes. Most importantly, you are a true Onebriefer: You are obsessed with creating value for real users You are ambitious, scrappy, and a creative problem-solver You learn quickly, work iteratively, and naturally seek collaboration You approach your work with integrity, intellectual honesty, and a low ego You communicate frankly, clearly, and succinctly You thrive as a self-starter, embracing autonomy and ambiguity Notice to Third Party Recruitment Agencies Please note that Onebrief does not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement Onebrief explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Onebrief.
    $77k-108k yearly est. Auto-Apply 44d ago
  • Agriculture Account Manager

    Garrett Insurance 4.0company rating

    Customer success manager job in Manhattan, KS

    Job Description About Us Welcome to Garrett Insurance, a family-owned and operated independent insurance agency with locations in Texas and Kansas. Our mission is to provide comprehensive, customized insurance solutions that protect what matters most to you. As a leading independent insurance agency with a strong reputation for dedication, we're committed to delivering the best service, personalized guidance, and customized plans that meet each of our clients' unique needs. We proudly offer a wide range of products and services from bonds to health & life, personal, and commercial insurance. Garrett Insurance was established more than a century ago, in 1918, by our great uncles. They prided themselves on treating all their clients like family, and we carry on that tradition today. Garrett Insurance has since flourished through generations of family management. We've continued to expand our services and expertise over the years to cater to the unique needs of our diverse clientele. Whether you need commercial or individual insurance plans, we'll use our 100-plus years of experience to ensure that you receive the best experience working with one of our trusted agents. Agriculture Account Manager Position Summary: The primary function of this role is to manage and service a book of agribusiness clients by delivering exceptional service, maintaining strong client relationships, and supporting agency growth. This role requires industry knowledge, attention to detail, and the ability to handle complex insurance programs tailored to agricultural operations. Key Responsibilities: Client Relationship Management Maintain regular communication with clients regarding policy changes, renewals, billing inquiries, and claims Conduct coverage reviews and recommend updates or enhancements based on operational changes or market shifts Educate clients on policy terms, risk management strategies, and available insurance products Policy Servicing and Processing Manage policy renewals, endorsements, certificates of insurance, audits, cancellations, and reinstatements Review applications and coverage documents for accuracy and completeness Input and maintain client data in the agency management system, ensuring up-to-date records Quoting and Marketing Support Collaborate with producers and underwriters to gather information for quoting new and renewal business Prepare proposal documents and coverage summaries Coordinate marketing submissions and negotiate with carriers on pricing and coverage terms Team Collaboration and Support Work closely with Account Managers, Producers, and other agency team members to ensure cohesive client support Participate in team meetings and contribute to process improvements and training Back up team members during absences and peak workload periods Other duties as assigned Qualifications: Kansas Property and Casualty License required Minimum of 3 years of commercial lines insurance experience, preferably in agriculture or farm insurance Strong understanding of agriculture-specific insurance coverages, including farm property, liability, equipment, and crop insurance Experience using Vertafore products, including AMS360 and ImageRight; will consider other agency management systems Proficiency with Microsoft Office Suite Excellent oral and written communication skills Possess and maintain a positive attitude, including positive working relationships with clients and agency personnel Strong attention to detail Dependability and punctuality Ability to travel locally on occasion Hours: Monday - Friday, 8:00am to 5:00pm Office Location: 1107 Hylton Heights Road, Manhattan, KS 66502 Benefits: Competitive Compensation Health Insurance Plans (PPO, HSA, Copay Options) Dental Insurance Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
    $34k-53k yearly est. 11d ago
  • Automotive Sales Manager

    Briggs Auto 4.1company rating

    Customer success manager job in Manhattan, KS

    Job Title: Automotive Sales Manager Company: Briggs Automotive Group Salary Range: $10,000 to $15,000 per month We are seeking a highly motivated and experienced Automotive Sales Manager to join our team at Briggs Automotive Group in Manhattan, Kansas. The Sales Manager will oversee all aspects of the dealership's sales operations and will be responsible for achieving sales targets, managing the sales team, and ensuring exceptional customer service. The ideal candidate will have a strong background in automotive sales and management, excellent communication and leadership skills, and a passion for customer satisfaction. Must have automotive sales management experience. Compensation & Benefits: The Sales Manager position at Briggs Automotive Group offers competitive compensation of $10,000 to $15,000 per month. We also offer a comprehensive benefits package that includes health insurance, dental and vision coverage, 401k, vacation time, and employee discounts on vehicle purchases and services. Responsibilities: • Achieve sales targets and profitability goals set by upper management. • Oversee and manage the sales team, including hiring, training, and coaching. • Develop and implement effective sales strategies to drive business growth. • Monitor and analyze sales performance, market trends, and customer satisfaction. • Conduct sales meetings, review and analyze sales reports, and make necessary adjustments to ensure targets are met. • Build and maintain strong relationships with customers and promote exceptional customer service. • Oversee the financing and leasing process and ensure compliance with all legal and regulatory requirements. • Collaborate with other departments, such as marketing and service, to ensure a seamless customer experience. • Stay up-to-date with industry developments, new products, and competitors. Requirements: • 5+ years of experience in automotive sales, with at least 2 years in a management role. • Proven track record of achieving sales targets and managing sales teams. • Strong leadership and communication skills. • Excellent customer service and negotiation abilities. • Ability to analyze data and make strategic decisions. • Knowledge of auto financing and leasing processes. • Proficient in Microsoft Office and CRM software. • Must be able to work flexible hours, including weekends and evenings. EEOC Statement: Briggs Automotive Group is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment without regard to these characteristics.
    $39k-65k yearly est. Auto-Apply 11d ago

Learn more about customer success manager jobs

How much does a customer success manager earn in Topeka, KS?

The average customer success manager in Topeka, KS earns between $44,000 and $107,000 annually. This compares to the national average customer success manager range of $61,000 to $142,000.

Average customer success manager salary in Topeka, KS

$69,000

What are the biggest employers of Customer Success Managers in Topeka, KS?

The biggest employers of Customer Success Managers in Topeka, KS are:
  1. (isc)²
  2. Coinbase
  3. SHI International
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