Director of Customer Service & Support
Customer success manager job in Tucson, AZ
This position is responsible for the Universal Avionics (UASC) Part 145 Repair Station which supports all UASC products, along with Operations Engineering which consists of Test and Process Engineering, for all Universal Avionics Operations. The Director of Customer Service and Support, along with direct reporting Managers and Supervisors, is responsible for managing processes, budgets, and staffs to meet UASC goals, and for leading the organization by demonstrating the UASC leadership attributes. The Director of Customer Service and Support will be expected to foster a culture of continuous improvement, communication and accountability within Operations, while building effective working relationships with internal and external suppliers and customers. This position will also be responsible for working closely with other leaders to ensure effective planning and support is in place across the entire product life cycle, and for effective management of engineering in support of manufacturing, repair operations, and test engineering. As a member of the Operations Leadership Team, the Director of Customer Service and Support will play a key role in all Operations strategic planning, as well as coordination/communication with Directors from across the company.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Ensure teams with the right leadership are in place to plan and execute UASC quality and delivery goals.
Lead and optimize customer operations to deliver exceptional service experiences across all touchpoints, ensuring alignment with company goals and customer expectations.
Monitor and report on KPIs like Customer Satisfaction (CSat), Customer Effort (CES), First Contact Resolution (FCR), and Time To Resolution (TTR).
Manage post-transaction survey programs, ensuring timely deployment, actionable insights, and continuous feedback loops to improve service quality and customer satisfaction.
Create and maintain a culture in which all key processes are measured, and the organization is focused on
continuous improvement
of these processes.
Act as a change agent for new and exciting ideas, process improvements, and company direction.
Develop and manage to the annual budgets for all departments.
Maintain compliance to all regulatory requirements (FAA, AS9100, Customer Requirements, etc.) and demonstrate through successful performance to all internal and external audits.
Set aggressive annual goals for quality, delivery and financial performance, communicate these goals with teams to achieve buy in, actively monitor and manage to these goals, and address both positive and negative performance in a timely manner.
Create an environment of growth and development.
Demonstrate the UASC leadership attributes consistently and ensure that these attributes are demonstrated by subordinates.
Build and maintain effective working relationships with other divisions/departments, particularly with supply chain, quality, engineering, PMO and sales.
Demonstrate the UASC values
Resilience
Innovation
“Yes, I can” mentality
Excellence mindset
Competency
To perform the job successfully, an individual should demonstrate the following competencies.
Gathers and analyzes information skillfully; Works well in group problem solving situations.
Assesses own strength and weaknesses; Strives to continuously build knowledge and skill; Shares expertise with others.
Excellent communication skills, both verbal and written.
Adapts to changes in the work environment; Manages competing demands.
Keeps commitments; Commits to long hours of work if necessary to reach goal.
Supports and explains reasoning for decisions; Includes appropriate people in decision making process.
Applies feedback to improve performance; Monitors own work to ensure quality.
Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Education and/or Experience
Bachelor's degree or relevant technical/leadership experience
10+ years' experience in Aerospace Service Operations roles in a high reliability electronic repair environment
Experience in an FAA Part 145 customer service role
Six Sigma Quality, Lean Manufacturing, or similar experience desired.
Experience with AS9100, FAA Part 21 and Part 145, industry and technical customer requirements, STC, PMA and FAR, desired.
Demonstrated success leading teams and developing leaders
Strong supply chain/planning background desired
What We Offer:
Benefits eligibility starts on your first day as a full-time employee at Universal Avionics.
Medical insurance (multiple plan options, including low-deductible PPO)
Preventive care covered at 100%
Affordable copays for doctor visits, urgent care, and prescriptions
Teladoc virtual care access
Vision coverage through VSP (includes exams, frames, and lenses)
Dental insurance (covers preventive, basic, and major services)
401(k) with immediate safe harbor match (100% match on up to 4% of pay after 60 days)
9/80 work schedule option - every other Friday off
Vacation, sick time, and 14 paid holidays (including a week in December)
Tuition reimbursement
Gym reimbursement
Wellness programs:
Vitality (earn rewards for healthy habits)
One Pass Select (discounted access to gyms, fitness apps, and more)
Travel assistance and employee discounts
Employee Assistance Program (EAP) and emotional wellness support:
Up to 3 free counseling visits per issue/year through Reliance Matrix
Up to 6 free counseling sessions per issue/year through Health Advocate
Includes mental health, financial, legal, work-life, medical navigation, and life coaching support
And more!
Why You'll Love Working Here:
Universal Avionics offers the best of both worlds: the close-knit, agile culture of a mid-sized company, with the resources and global impact of our parent company, Elbit Systems.
Our team is driven by purpose, innovation, and a shared passion for aviation safety.
Here's what makes our work environment thrive:
A collaborative, supportive team of skilled professionals and mentors
Groundbreaking projects that shape the future of avionics technology
A company culture that promotes innovation, career growth, and continuous learning
Meaningful work that impacts air travel safety around the world
A strong work-life balance, including a 9/80 schedule option
To learn more about Universal Avionics, visit: *************************
Universal Avionics' products and technology are subject to U.S. export laws and regulations, including but not limited to the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). As part of our compliance process, we inquire about work authorization and citizenship status to ensure alignment with these regulations.
Customer Success Lead, Sales
Customer success manager job in Tucson, AZ
Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
Our technologies are shaping production and people-related ecosystems to become increasingly connected and autonomous - ensuring a scalable, sustainable future.
Hexagon's Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 21,000 employees in 50 countries and net sales of approximately 4.6bn USD. Learn more at hexagon.com and follow us @HexagonAB.
Purpose of Position:
Customer Success Leads are team leads, technical specialists as well as trusted advisors for Hexagon Mining solutions. Working directly with current and prospective customers, and internal Commercial Teams and Product Development teams. They also hold direct line supervisory and responsibility for all the Customer Success Advisors in the region they serve.
They are responsible for ensuring retention and customer growth through the following:
* As a technical and domain expert in one or more of Hexagon's product lines, working alongside regional commercial team to support them during the pre/post-sales process by defining, scoping and demonstrating technology solutions for mining customers.
* Assisting the commercial team in participating in RFP/RFQ processes in a technical capacity
* Acting as the trusted advisor for the customer to ensure the Hexagon solutions will deliver against customer needs with a focus on customer adoption and value realization
* Post-sale, provide guidance for solutions application and ensure customers obtain full value of Hexagon solutions.
* Provide proactive customer care for successful adoption of Hexagon solutions.
* Identifying on a regular basis, opportunities for customers to gain more value out of Hexagon solutions.
* Identify opportunities for customers to improve their operations through use of additional Hexagon technologies. Referring these opportunities to the commercial team as cross sell / up sell opportunities within a customer account.
As senior members of the Customer Success team, the Customer Success Lead is expected to undertake the following:
* Mentor Advisors and actively peer review and collaborate with the team to support the betterment of the individuals and team.
* Undertake various assigned initiatives that are designed to further Hexagon's success.
* Actively pursue industry participation, including development and presentation of papers, creation of case studies with customers.
Contribute to Customer Success efforts for key accounts, ensuring alignment of customer process, deployment of new technology, and effective go to market strategies.
Provide technical and strategic guidance to the customer success team members.
Measuring Success:
* Customer Satisfaction (CSAT) Score: The measure of the overall satisfaction of customers after interactions with the Advisor.
* Net Promoter Score (NPS): NPS measures customer loyalty and their likelihood to recommend your product or service to others.
* Customer Retention Rate: The percentage of customers who continue using HxGN products or services over a period of time.
* Renewal Rate: This indicates the percentage of customers who renew their contracts or subscriptions with Hexagon.
* Expansion Revenue: The measure of additional revenue generated from existing customers through upselling or cross-selling.
* Active Usage or Adoption Rate: Tracks the percentage of users actively using and deriving value from a product or service.
* Customer Health Score: A composite score that considers various factors, such as product usage, customer engagement, and support interactions, to assess the overall health of a customer account.
* Onboarding Completion Rate: Measures the percentage of customers who successfully complete onboarding processes or training, indicating their readiness to use the product effectively.
* Customer Engagement: Tracks the frequency and quality of interactions between the Advisor and the customer, which can indicate the strength of the relationship.
* Win Rate: Measure of the new deals won vs. lost in the deals the team has participated in.
Knowledge & Experience (Required):
* Tertiary qualification (or equivalent) in mining, technology, or geology
* 10-15 years' experience in mining related business
* Subject Matter Expert experience in one or more of Hexagon's key technologies (Mine planning and scheduling software, Ore control, Processing, Operational or Safety technologies)
* Significant experience in a customer-facing role
* Prior experience having supervised a technical team
Knowledge & Experience (Desired):
* Prior Management Experience
* Having previously led teams in a consultancy/advisory, technical or commercial role that was customer-facing
Key Skills
* Excellent computer operation and software application knowledge.
* Experience in value-selling and project business case development.
* Strong project management and change management skills to oversee multiple initiatives concurrently.
* Excellent leadership and communication skills, knowing how to delegate and/or escalate
* Experience in process optimization and digital transformation.
* Ability to cultivate relationships with internal and external stakeholders.
* Ability to mentor and provide technical guidance to technical team members
* Strong problem-solving skills to address complex technical challenges.
* Ability to work and contribute to a team environment, as well as independently.
* Able to communicate clearly in a courteous and professional manner.
* Exceptional negotiation, problem solving and presentation skills.
* Ability to learn quickly and share knowledge and information.
* Excellent mentorship abilities to nurture and guide a diverse technical team.
Travel Requirements:
* Considerable regional travel required to fulfil this role, up to 50% of the time
* Occasional international travel may be required
Due to business needs, travel may infrequently occur on the weekend or outside of normal business hours.
Customer Supportability Manager (Tier 2)
Customer success manager job in Tucson, AZ
**About the Role** We're looking for a **highly technical, customer-obsessed Senior Manager** to lead a team at the forefront of our **Intuit Enterprise Suite** operations. This role is pivotal in **elevating our supportability strategy** , **enhancing the end-to-end customer experience** , and **enabling operational excellence** across a distributed ecosystem.
The ideal candidate brings a rare blend of **technical acumen, hands-on leadership, customer-facing experience** , and **cross-functional collaboration skills** . You'll thrive on solving complex problems, driving data-driven decisions, managing high-impact escalations, and mentoring a team of talented specialists, all while being deeply connected to the voice of the customer.
**Responsibilities**
**Key Responsibilities**
**Leadership & People Management**
+ Lead, inspire, and develop a geographically distributed U.S. based team of Tier 2 technical specialists across multiple product domains.
+ Foster a high-performance culture focused on accountability, continuous learning, and measurable outcomes.
+ Provide strategic and tactical direction, ensuring alignment with mid-market objectives and customer impact metrics.
+ Champion career development, mentoring, performance management, and team enablement.
**Technical & Operational Execution**
+ Serve as a technical authority and escalation point for complex customer and support issues.
+ Work hands-on with product, customer success, and data teams to root-cause systemic issues and deploy durable solutions.
+ Partner closely with mid-market stakeholders to improve supportability across assisted experiences.
+ Drive initiatives that enhance customer resolution rates and reduce friction in the support journey.
**Customer-Facing Strategy**
+ Engage directly with customers, support teams, and partners to gather feedback, understand pain points, and translate insights into action.
+ Act as a customer advocate to ensure voice-of-customer is integrated into product and operational roadmaps.
**Cross-Functional Communication & Influence**
+ Build strong relationships across product, customer success, and cross-functional business partners.
+ Navigate competing priorities and drive alignment on escalations, tooling improvements, and proactive support strategies.
+ Create and deliver executive-level reporting and presentations on team performance, customer impact, and operational metrics.
**Data-Driven Decision Making**
+ Utilize dashboards, analytics, and insights to inform prioritization, identify trends, and report on success metrics.
+ Drive initiatives that promote scalability, automation, and repeatability of support processes.
**Qualifications**
**Qualifications**
+ **Bachelor's degree** or equivalent experience in a technical or business-related field.
+ **5+ years of leadership experience** , with at least 3 years managing high-performing technical teams.
+ Proven ability to resolve critical escalations and influence cross-functional leadership, including product, customer success, and operational business teams.
+ Strong operational mindset with the ability to prioritize effectively in a fast-paced, dynamic environment.
+ Experience in **mid-market support** , **internal communications** , or **supportability strategy** is strongly preferred.
+ Deep understanding of **SaaS platforms** , customer support systems, and customer success best practices.
+ Outstanding communication, writing, and presentation skills, with the ability to convey complex ideas to diverse audiences.
+ Demonstrated experience in driving **cross-functional alignment** , developing internal strategies, and delivering results that directly improve the customer experience.
**Preferred Attributes**
+ Background in technical support, SaaS, or customer experience leadership.
**Why Join Intuit?**
At Intuit, we're building a platform to power prosperity for our customers around the world. You'll join a mission-driven team that's reimagining how enterprise-level businesses are supported and you'll be empowered to make a tangible difference in how we serve them.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is:
Southern California $85,000.00 - 114,500.00
This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits).
Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Client Manager - Employee Health & Benefits
Customer success manager job in Tucson, AZ
Company:Marsh McLennan AgencyDescription:
The Client Manager position is responsible for proactively managing client service, renewal activities and administration of products for the clients assigned to them. Client Managers serve as a primary day-to-day contact for our clients.
Principal Duties and Responsibilities
Responsible for day-to-day management of Benefits accounts; develop solid partnerships with clients' HR managers and other support staff; manage service issues, research problems, present and implement effective, timely solutions
Assist in preparing bid specifications for Requests for Proposal (RFPs); obtain necessary census and historical data for bid process; develop knowledge of carriers and products offered; analyze quotes and offer advice on competitive carriers/products; negotiate with insurance carrier representatives and underwriters upon request; prepare client proposals for approval; proof all proposals for accuracy; attend client meetings and presentations
Manage implementation of new lines of coverage and carrier changes and insure smooth launch/transition; complete all new/renewal business paperwork and internal documentation
Prepare employee communications materials such as brochures, flyers and payroll stuffers
Conduct group education and enrollment meetings at client sites or via webinar as required
Proof booklets and contracts for accuracy; report inaccuracies to the carrier(s) for correction; request Schedule As for clients' IRS Form 5500 filings and facilitate signature ready Form 5500s; notify clients of legislative and regulatory changes and assist client in understanding how the issues apply to them
Responsible for electronic file set-up and maintenance, along with ongoing filing and documentation of client meetings/issues/decisions
Plan, prioritize and complete day-to-day workload taking into account new business, renewal business and day-to-day service responsibilities for the accounts assigned in a timely manner ensuring internal/external deadlines are met
Conduct all business in accordance with established policies and procedures
Attend onsite and offsite client meetings as necessary
Other duties as assigned
Knowledge, Skills and Abilities
Required:
High School Diploma or GED
3+ years in group benefits with at least 1+ years in a Client Manager or similar level role
Licensed in Arizona Health, Life and Disability (or ability to be licensed within 60 days of employment)
Ability to develop and work with mathematical formulas
Ability to effectively communicate, both written and verbally, with internal and external parties
Ability to conduct education and enrollment meetings (comfortable with public speaking)
Excellent time management, organizational and multi-tasking skills with high attention to detail
Ability to build and maintain effective relationships with clients, carriers and peers
Ability to work independently and in cross-functional teams
Proficiency in Microsoft Office Products (Outlook, Word, Excel, Power Point)
Preferred:
Bilingual in Spanish
Some college or technical training in related discipline
Continuing education such as RHU, REBC, CEBS, or CBP
Experience using BenefitPoint
#MMAWest
#LI-DNI
Auto-ApplyTax - Business Tax Services - Private Tax - International Private Client - Manager
Customer success manager job in Tucson, AZ
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
**Tax Manager -EY Private, International Private Client**
As an EY Private Tax Manager, with a focus on cross border tax needs of high net worth individuals and their affiliated entities, you will apply your tax knowledge across a wide range of tax topics and processes, devising elegant outcomes to some of the most complex challenges around. You'll work with some of the world's most successful private clients and businesses, and in return you can expect an incredible range of projects and responsibilities that will support your career growth.
**The opportunity**
EY Private is a growing practice within the organization, and you'll see that growth reflected in your career. With a diverse portfolio of interesting and challenging work, you'll make an impact on some of the most technically demanding tax planning projects around. You'll be part of a growing global team, acting as a key point of contact for a wide range of clients and colleagues. This is an opportunity for cross-border and cross-functional teaming. In return, you can expect plenty of support designed with your own personal skills and experience. EY is a dynamic place to develop not only your technical tax knowledge, but also your professional leadership and business acumen.
**Your key responsibilities**
Depending on your unique skills and ambitions, you could be managing various responsibilities, from technical planning and advising of clients that include high-profile individuals of extremely high net worth, and expectations to match. That will make you a trusted advisor and role model for our people across multiple teams, making this a great place to develop a diverse network of collaborative colleagues. Whatever you find yourself doing, you'll personally coach and develop a highly trained team, all while handling activities with a focus on quality and commercial value.
**Skills and attributes for success**
+ Apply rules related to controlled foreign corporations and passive foreign investment companies onto tax returns
+ Application of foreign tax treaties and foreign tax credits
+ Prepare form 1040, 1041 and 1065 and significant experience preparing or advising on domestic income and transfer tax and/or U.S. international informational returns (Forms 5471, 8858, 8865, 1040, 1041, 1065, 3520, 3520A)
+ Team members with a compliance focus: prepare or review US federal and state tax returns for high net worth individual US citizens living abroad, US residents holding non US assets, or foreign nationals holding US assets. This role includes the preparation and review of the foreign info reporting requirements for cross border tax compliance such as foreign corporations, foreign partnerships, foreign disregarded entities and foreign trusts. Experience with relevant tax processing programs, and application of AI to data optimization and return process are essential skills.
+ Team members with an advisory focus:
+ Design pre-immigration tax plans
+ Classification of trusts for US tax purposes, and review of forms 3520
+ Assist with US exit planning
+ FIRPTA
+ Form the US tax piece of multi-jurisdictional inheritance/succession, including the use of trusts, both domestic and foreign
+ Identifying foreign reporting obligations
+ Prepare tax memorandums and opinions
+ Translating complex data from a range of sources into client-ready insights and deliverables
+ Support our Private practice with relevant tax analysis and address new trends/market opportunities.
+ Work closely with rotators from our domestic teams, individuals on rotation from foreign affiliated firms, and our global deployment services team
+ Building effective long-term relationships with our clients, understanding their unique needs to provide a tailored service
+ Communicating complex tax issues to non-tax professionals and clients
+ Maintaining your reputation in your field by constantly updating and sharing your technical and finest practice knowledge
+ An appreciation of world affairs, cultures and protecting financial security.
**To qualify for the role you must have**
+ A bachelor's degree in a related field, supported by significant tax and a CPA certification or membership in The Bar; Minimum of 5 years of work experience in professional services or professional tax organization
+ A thorough understanding of estate and wealth planning; as well as experience with federal and state personal and trust income tax
+ Excellent collaboration and negotiation skills, and the confidence to challenge senior colleagues and stakeholders from a diverse range of backgrounds
+ A thorough understanding of automated tax processing systems and laws within your area of technical professionalism
+ Experience managing budgets and projects
**Ideally, you'll also have**
+ A proven record in high net-worth tax planning
+ A proven record in a professional services environment
+ Experience in coaching and mentoring junior colleagues
+ Executive presence and business development skills
+ Strong analytical skills and attention to detail
+ The ability to adapt your work style to work with both internal and client team members
**What we look for**
We're interested in tax professionals with a genuine interest in providing outstanding services to some of the world's most influential people. Working with people from all backgrounds, from executives and entrepreneurs to investors and families, you'll use your experience and status as a trusted advisor to maintain and further our reputation for excellence.
**What working at EY offers**
We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a minimum of 15 days of vacation plus ten observed holidays and three paid personal days, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
+ Support, coaching and feedback from some of the most engaging colleagues in the industry
+ Opportunities to develop new skills and progress your career
+ A network of overseas colleagues, and chances to relocate or take on overseas assignments
+ The freedom and flexibility to handle your role in a way that's right for you
**About EY**
As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
**If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.**
**Build your legacy with us. Apply today.**
EY, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $116,200 to $212,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $139,400 to $242,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
+ Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
+ Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .
Manager Strategic Accounts (Aesthetics Med Device)
Customer success manager job in Tucson, AZ
Join our global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes to our patients. We are all in it together to make a difference. Be a part of a culture that doesn't just wait for change but actively creates it-where your skills and values drive our collective progress and impact.
The Manager of Strategic Accounts supports the growth and retention of Solta's national and regional partnerships by developing tailored business strategies and ensuring consistent execution across assigned accounts. Reporting directly to the Director of Strategic Accounts, this role will also assist with the management of select high-value accounts to strengthen relationships, identify new opportunities, and deliver on strategic initiatives that drive mutual success.
Key Responsibilities
* Account Management & Growth
* Partner with the Director of Strategic Accounts to manage and grow a portfolio of strategic and national accounts.
* Support select accounts directly by developing customized business plans, tracking performance, and ensuring successful execution of growth initiatives.
* Identify and capitalize on opportunities to expand Solta's footprint across all product lines.
* Strategic Partnership Development
* Build and maintain strong relationships with key stakeholders at all levels within assigned and supported accounts.
* Collaborate with cross-functional teams (Marketing, Training, Clinical, and Finance) to deliver comprehensive solutions that enhance account performance.
* Assist with contract renewals, pricing strategies, and program alignment.
* Sales Execution & Performance
* Help achieve revenue targets through account planning, forecasting, and data-driven decision-making.
* Conduct and support quarterly business reviews to measure progress, share insights, and refine strategies.
* Track and report on key performance indicators across supported accounts.
* Leadership & Collaboration
* Partner closely with Regional and SAS Managers to align account strategies and ensure consistent messaging across the organization.
* Support the Director of Strategic Accounts in executing key corporate initiatives and enterprise programs.
* Provide feedback and insights from the field to help shape Solta's strategic direction.
* Help with new hire training strategies for National Accounts
Qualifications
* Bachelor's degree in Business, Marketing, Communications or related field (MBA preferred).
* 5+ years of experience in medical device or aesthetics sales with exposure and direct responsibility to key account or enterprise-level management. Prior relationships a plus.
* Preferably at least 2+ years of Management experience
* Self-starter, must be able to hunt, prospect and cold call
* Strong business acumen, relationship-building, and organizational skills.
* Proven ability to manage multiple priorities and collaborate effectively across teams.
* Excellent communication, presentation, and analytical skills.
* Willingness to travel up to 50%.
The range of starting base pay for this role is $130K - 175K. Actual starting pay will be based on a wide range of factors including, but not limited to, relevant skills, experience, qualifications, education and location. In addition to base pay, this position is eligible for participation in either (i) our annual bonus program or (ii) a sales incentive plan.
Benefits package includes a comprehensive Medical (includes Prescription Drug), Dental, Vision, Flexible Spending Accounts, 401(k) with matching company contribution, discretionary time off, paid sick time, stock purchase plan, tuition reimbursement, parental leave, short-term and long-term disability, life insurance, accidental death & dismemberment insurance, paid holidays, employee referral bonuses and employee discounts.
We are an Equal Opportunity Employer. EOE Disability/Veteran. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates collaboration.
Client Services Manager, Home Health
Customer success manager job in Tucson, AZ
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Medicare-certified Tucson East Visits Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Location: 5151 E Broadway Blvd, Ste 890, Tucson, AZ 85711
The Client Services Manager will:
Provide superior customer service and quality home health care
Focus on managing coordination of client services and emergent scheduling issues
Manage your Client Services Manager caseload while proactively growing it
Build lasting relationships with clients, referral sources, payors and community organizations
Develop strong, communicative relationships with the team
Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)
Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees
Qualifications for a Client Services Manager:
Bachelor's degree or equivalent experience in healthcare
Prior knowledge of/experience with Medicare and OASIS a plus
Prior medical office or home care experience preferred
Prior supervisory experience a plus
Demonstrated record of successfully taking on increased responsibility (goal achievement)
Ambition to grow and advance beyond current position
Strong computer skills required (electronic medical record)
Excellent communication and interpersonal skills
Why you'll love BAYADA:
BAYADA offers the stability and structure of a national company with the values and culture of a family-owned business.
Newsweek's Best Place to Work for Diversity 2023
Newsweek Best Place to Work (overall) 2024
Newsweek Best Place to Work for Women and Families 2023
Glassdoor Best Places to Work 2018 and 2019
Forbes Best Places to Work for Women 2020
Paid Weekly, base salary plus quarterly bonuses based on KPI metrics and performance
Mon-Fri work hours
AMAZING culture
Strong employee values and recognition
Small team at a local office
Growth opportunities
BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program and tuition reimbursement
Established in 1975, BAYADA is a non-profit organization that has never been sold, caring for an average of 44,000 clients weekly with 31,500 employees onboard. BAYADA is serving clients in 21 states, 373 offices, 6 countries and growing!!!
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As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
Auto-ApplyChannel Relations Manager - Content
Customer success manager job in Tucson, AZ
The Channel Relations Manager - Content drives the creation of clear, engaging messaging that makes complex products understandable and appealing to customers. They lead content strategies, collaborate across teams, and manage vendors to deliver high-impact content that supports product launches and marketing efforts. Candidates should be entrepreneurially minded and able to 'own' their work to grow landscape sales and market share.
Responsibilities
Content Strategy & Planning
* Develop and maintain a comprehensive content strategy that aligns with business objectives, customer needs, and market trends.
* Conduct regular content audits and gap analyses to identify areas for improvement and innovation.
* Define clear content goals, KPIs, and performance metrics to measure effectiveness and guide optimization.
Content Development & Management
* Translate complex product information into compelling, customer-centric messaging across various formats-web, social media, video, print, and more.
* Lead content creation for product launches and ongoing campaigns, ensuring messaging remains relevant and engaging over time.
* Collaborate closely with subject matter experts (SMEs) to ensure technical accuracy and clarity.
* Adapt product content for digital platforms to maximize engagement, SEO performance, and brand visibility.
* Monitor content performance and iterate based on analytics, user behavior, and feedback.
Social Media Management
* Plan, create, and schedule product-related content for the Landscape business's social media channels.
* Tailor product content for social media audiences to drive engagement and brand awareness.
* Facilitate appropriate response to product-related social media engagement.
* Monitor performance metrics and adjust strategies based on analytics and audience feedback.
Vendor Management
* Manage relationships with external content partners, including writers, designers, video producers, and translators.
* Oversee project timelines, budgets, and deliverables to ensure high-quality output aligned with brand standards and strategic goals.
* Provide detailed creative briefs and constructive feedback to guide vendor's work and maintain consistency.
Content Governance
* Uphold a consistent brand voice and tone across all product-related content.
* Establish and enforce content standards, style guides, and best practices to ensure quality and coherence.
* Serve as the primary administrator for the marketing tech stack within the Landscape SBU, ensuring content assets are organized, accessible, and properly maintained.
Customer-Centric Focus
* Conduct user research and analyze customer feedback to inform content strategy and messaging decisions.
* Optimize content for usability, accessibility, and search engine visibility to enhance customer experience and drive conversions.
Qualifications
MINIMUM QUALIFICATIONS:
* Bachelor's degree in communications, technical writing, marketing, or a related field.
* 5+ years of experience in content strategy, preferably in a technical or manufacturing environment.
* Strong understanding of technical products and the ability to simplify complex concepts.
* Excellent writing, editing, and proofreading skills.
* Ability to manage multiple projects and deadlines in a fast-paced environment.
* Experience with content management systems (CMS), SEO tools, and analytics platforms.
* Familiarity with social media management tools (e.g., Hootsuite, Buffer, Sprout Social).
* Experience managing external vendors or creative agencies.
DESIRED QUALIFICATIONS:
* MBA with an emphasis on marketing is highly desirable.
* Understanding of the landscape irrigation market.
* Experience working with B2B industrial or manufacturing products.
* Written and verbal communication skills in Spanish.
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Rain Bird is an Equal Opportunity Employer
Auto-ApplyDistrict Sales Manager
Customer success manager job in Tucson, AZ
Hunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.
As a member of the Hunter Douglas family of brands, SPF Screens & Awnings is the unrivaled leader in the realm of retractable awnings and motorized sunscreens throughout Florida, Georgia, North Carolina and Texas. Over the past 14 years we have been transforming our customers' outdoor space into a place they can enjoy with their family and friends without the inconvenience of bugs, sun and wind.
We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?
We are looking for qualified individuals with 3+ years of in-home Sales Management Experience only
Main Goal: Increase Sales Revenue & Sales Efficiencies across SPF's territories by coaching & developing Outside Sales Representatives (OST's)
Position overview:
Do you have the sales savvy of Dale Carnegie mixed with the inspirational leadership of iconic movie character Keating played by Robin Williams in Dead Poets Society? Do you like outdated references? Then you may be the person for us! Kidding aside - we are looking for an Outside Sales Manager who is eager to mold a green workforce by providing effective leadership, engaging training, and wrap-around support to their team of Outside Sales Representatives (OST). This role is pivotal to the success of our organization, and knowing the challenges of managing a team of field representatives will be key. But you won't do it alone - our VP of Sales, to whom this role reports, will help provide the vision and leadership for you to thrive. If helping drive close rates up and attrition down, in a collaborative, high-performance culture excites you, we hope you apply today!
What You'll Do:
Outside Sales Rep Development:
* Managing territories to achieve sales revenue targets & closing ratios.
* Develop & refine sales skills and techniques of the team through coaching conversations.
* Educate sales team on products, service offerings, and newest promotions.
* Train and coach OSTs to continuously improve Key Performance Metrics and increase their earnings through a combination of team training sessions and one-on-one interactions.
* Manage and Collaborate with the Sales Growth Specialists (SGSs) on SPF Sales Training Documentation.
* Physical and online resources for consultants to reference Eloomi training modules for technical training.
* Training consultants on "The SPF Way" of selling, closing, and negotiating Ride-alongs in each territory.
* Education on how to set up the installation teams for success.
* Keep Outside Sales Consultants up to date on all internal changes
SPF Business Development:
* Motivate & hold OSTs accountable for capturing sales opportunities through networking, strategic business partnerships, business-to-business and client relationships, and targeted neighborhood canvassing.
* Identify prospective client markets/hotspots and help develop creative strategies for selling into them.
* Field daily phone calls, emails, and notes from Outside Sales Consultants pertaining but not limited to: T.O.s and discounting questions.
* Sales strategy/closing questions.
* Handling upset clients (in collaboration with Head of Customer Success).
* Collaborate with VP of Sales on:
* Outside Sales Consultant (OST) performance
* MTD Revenue vs. Quota
* RPA
* Closing Ratio
* Processes and procedures to improve sales-to-production efficiency
* Territory revenue budgets
* Territory revenue goals and how to achieve them
* OST quotas
* Documentation to hold sales consultants accountable
* Continued learning through coaching conversations & SPF Sales Academy
* New product introductions
Recruiting & Retention:
* Build, develop, recruit and retain a winning team of active and aggressive OSTs.
* Meet sales hiring targets by partnering with our People Operations team and continuously prospecting.
* Conduct annual appraisals of direct reports' performance and take corrective action as required.
* Build a culture of success, recognition, learning and winning
Who you are
* Demonstrated passion for mentoring and coaching sales employees to success.
* Ability to thrive in an interchangeable work environment where at times the needs may be in the field with your team and other times remotely in a work from home setting.
* Strong and effective communication, analytical and presentation skills.
* 3+ years of successful experience leading, motivating, and developing a highly dynamic and aggressive outside, in-home sales team.
* Proven track record of success in meeting and exceeding sales objectives
* Ability to work flexible hours to participate in evening and weekend events.
* Must possess strong communication skills, a strong worth ethic, high energy, enthusiasm, and the ability to coach and mentor others in a sales environment.
* Bachelor's degree or equivalent experience required.
* Established professional network in local community preferred
What's in it for you?
* Salary: $105,000 - $115,000 (* plus monthly bonus incentive)
* Generous benefits package including medical, dental, vision, life, accident, and disability
* A company culture that prioritizes internal development and professional growth
* 96 hours PTO accrued
* 40 hours sick time accrued
* 401(k) plan with a degree of employer matching
Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills and potential.
Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.
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Engagement Manager(XIN001_J54Q)
Customer success manager job in Tucson, AZ
Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive with the help of innovative technologies. We empower our clients to respond faster and more intuitively to changing market dynamics.
The business environment is complex, often under significant constraints and pressures from various sources. We have the knowledge, experience and capabilities to provide our clients the tools they require to achieve better, faster and effective transformation that make them the leaders in their industry.
Our Goals Are:
• To use our expertise to the benefit of our clients and partners through open communication and collaboration.
• To ensure sustainable and profitable long-term growth.
• To provide a return on investment to shareholders.
• To promote employee development.
Job Description
• Manage Consulting Engagement.
• Implement Communications Program.
• Perform e-Business Solution Delivery.
• Perform Project Execution, Control & Closure.
• Analyze Customer Wants & Needs.
• Develop Thought Leadership.
• Develop WW CRM Relationship Mgmt Process & Tools.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Account Manager- Service/Repair (Tucson)
Customer success manager job in South Tucson, AZ
The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking an experienced Account Manager- Service/Repair in Tucson, AZ. Responsible for successfully securing and maintaining service accounts and repair work and developing and maintaining strong relationships with new and existing customers so that the branch meets annual revenue goals.
ESSENTIAL JOB FUNCTIONS:
* Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
* Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants. Includes building relationships in BOMA and other associated groups.
* Develops capital plans for customers to address their short- and long-term building needs.
* Maintains a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements.
* Prepares repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals.
* Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals.
* Receives and responds to written and oral questions related to quoted repairs and service contracts. Includes performing follow-up with customers on all service and repair proposals.
Merrill Market Client Relationship Manager
Customer success manager job in Tucson, AZ
Albuquerque, New Mexico;El Paso, Texas; Tucson, Arizona **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (******************************************************************************************************************
**Job Description:**
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.
Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.
Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.
This job is responsible for leading the overall service delivery model to include the bank's digital offerings and wealth management banking strategy in the market while working with the Home Office to ensure superior client service. Key responsibilities include partnering with the market leadership team, Market Executives, Resident Directors, Financial Advisors, Wealth Management Client Associates, and Wealth Management Associates to facilitate daily business needs. Job expectations include driving responsible growth while minimizing regulatory, financial, operational, and reputational risks.
The **Market Client Relationship Manager (MCRM)** is a direct report to the Division Client Relationship Executive (DCRE) with dual reporting to the Merrill Wealth Management Market Executive (ME). The MCRM functions as a member of the market leadership team and manages the Wealth Management Client Associates, Operations support staff, and the branch's Operations Department. The MCRM is responsible for delivering firm strategy through the execution of the Market Strategy Plans. MCRMs partner closely with advisor teams to deliver a branded client service model focusing on digital solutions and enterprise capabilities. Additionally, the MCRM serves as the Lead and Referral Coordinator for the market and manages the market expenses. The MCRM partners closely with the Senior Client Relationship Manager (SCRM) to support the ongoing development of the Elite Growth Practice roles, Wealth Management Client Associates, and the Operations staff.
**Responsibilities:**
+ Leads the service delivery model and wealth management banking strategy of respective markets to drive business growth
+ Hires, develops, and leads a team of cross-functional professionals to support Financial Advisor teams and deliver outstanding client service
+ Supervises financial transactions and operations to drive risk management best practices and ensure compliance with policies and procedures, while preparing to effectively manage any type of branch audit
+ Oversees the client service experience and reviews the approval of new client accounts
+ Leads Wealth Management Client Associates and the branch Operations Department to meet and exceed the bank's client service expectations and operational excellence goals
**Managerial Responsibilities:**
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
+ Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
+ Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
+ Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
+ Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
+ People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
+ Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
+ Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
+ Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
**Specific responsibilities include, but are not limited to:**
+ Ensuring client service expectations are met and exceeded while balancing the risk and exposure for Merrill
+ Managing the branch's Wealth Management Client Associates and Service Support Staff
+ Representing the office and Merrill with clients, prospects, Financial Advisor recruits, vendors, regulators, and outside legal counsel
+ Requires diversification and experience with Bank of America and Merrill Products & Services, Trend Analysis, Risk Assessment, Human Resources, and broad industry knowledge
+ Coaching teams to deliver a modern, digital first service model focusing on client satisfaction
+ Proactively identifying opportunities to connect Financial Advisors and clients to the broader enterprise
+ Managing the daily operations ensuring compliance to industry regulations, and policies and procedures
**Required Qualifications:**
+ Currently hold SIE, Series 7 AND Series 66 (or Series 63 AND Series 65), Series 9 AND Series 10 (or Series 8) or equivalent licenses and Series 3, 31 licenses, if warranted
+ Minimum of 5+ years professional experience
**Key Qualifications for the role:**
+ Current or previous Merrill Wealth Management experience strongly preferred
+ Self-motivated and client centric
+ Expert knowledge of regulatory and supervisory requirements and corporate policies and procedures
+ Investment product knowledge (i.e., 401K, Options, Annuities, Tax, Retirement Plans, Money Funds, Mutual Funds, Liabilities, Margin, Trust Operations, etc.)
+ Prior trend analysis experience
+ Strong customer service and communication skills
+ Strong management skills, including the ability to effectively plan, monitor, influence, negotiate, supervise and delegate
**Desired Qualifications:**
+ Bachelor's degree or equivalent work experience
**Skills:**
+ Compensation Analysis
+ Performance Management
+ Process Performance Management
+ Referral Management
+ Workforce Planning
+ Due Diligence
+ Internal Audit Review
+ Leadership Development
+ Recruiting
+ Risk Management
+ Client Management
+ Customer Service Management
+ Employee Counseling
+ Succession Planning
+ Trade Operations Management
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your **"Know your Rights (************************************************************************************** "** poster.
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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
Outside Sales - Field Account Manager (Multifamily), Redi Carpet, Tucson AZ
Customer success manager job in Tucson, AZ
Join Our Team at Redi Carpet!
Are you a relationship builder with a passion for delivering exceptional service? Redi Carpet, the nation's leading provider of flooring solutions to the multifamily industry, is looking for a Field Account Manager in Tucson, AZ. In this role, you'll manage client relationships, drive growth, and ensure top-notch customer experiences-all while working with a dynamic, supportive team. If you thrive in a fast-paced environment and love making an impact, we want to hear from you!
Preferred Qualifications
Bachelor's degree in business administration or a related field.
Business-to-Business sales experience including experience using various sales techniques such as Consultative or Solution Based Selling.
Proficiency with Salesforce.
Job Summary
Exceeds sales and profit targets in a designated territory by implementing sales and marketing programs and establishing both short and long-term sales strategies. Drives growth by securing profitable new accounts through industry research, networking, and proactive prospecting. This position requires operation of a company vehicle, or a personal vehicle and such operation is done consistently more than 50% of the average work week. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.
Major Tasks, Responsibilities, and Key Accountabilities
Manages sales and customer retention initiatives efficiently to enhance overall sales performance, profitability, and customer satisfaction, while also overseeing the planning, forecasting, and reporting of sales activities and competitive pricing tactics.
Generates a strategic sales call schedule and engages in face-to-face customer visits to identify vital opportunities and enhance sales revenue through the promotion of value-added solutions, skillfully navigating objections, and adversities.
Identifies, develops, and maintains a pipeline of qualified, managed accounts to meet or exceed total sales and margin plan using a company designated customer relationship manager tool.
Focuses on new account opportunities by utilizing effective cold call strategies to facilitate territory account growth opportunities.
Implements approved sales strategies to achieve targeted sales outcomes and foster valuable customer relationships, all while maintaining industry-specific product knowledge and a deep understanding of specialized services to effectively cater to client accounts.
Utilizes Salesforce reporting and data analysis to identify opportunities within territory for sales and revenue growth objectives.
Reviews customer portfolio to identify and drive action with underperforming accounts.
Collaborates with inside sales to support business growth and development.
Nature and Scope
Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems. Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results.
Independently performs assignments with instruction limited to the expected results. Determines and develops an approach to solutions. Receives technical guidance only on unusual or complex problems or issues.
May oversee the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc. Contributes to employees' professional development but does not have hiring or firing authority.
Work Environment
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Typically requires overnight travel less than 10% of the time.
Education and Experience
Typically requires BS/BA in a related discipline. Generally 5-8 years of experience in a related field OR MS/MA and generally 3-5 years of experience in a related field. Certification is required in some areas.
Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Auto-ApplyAnytime Fitness Personal Training Sales Manager
Customer success manager job in Tucson, AZ
Personal Training Manager (PTM) - Lead, Inspire, and Grow!
Who We Are
Bandon Fitness Texas, Inc. is the powerhouse behind the largest network of Anytime Fitness locations in the US with over 250+ locations and growing! We are dedicated to fostering a motivating, high-energy fitness environment where both our members and team thrive.
If you're a natural leader, passionate about fitness, and driven to help others succeed, this is your opportunity to take charge and build an impactful career with us.
What You'll Do
As a Personal Training Manager (PTM), you'll be the driving force behind our personal training department. Your role will be a blend of leadership, mentorship, and hands-on coaching, ensuring an exceptional fitness experience for both members and trainers.
• Lead & Motivate - Manage a team of personal trainers, guiding them to deliver top-tier fitness coaching while fostering a supportive, goal-driven culture.
• Train & Transform - Conduct fitness assessments and create personalized training programs to help clients reach their goals.
• Inspire Growth - Monitor client progress and keep them motivated and engaged throughout their journey.
• Drive Results - Manage new member onboarding, sales, renewals, and referrals, helping expand our community.
• Collaborate & Innovate - Work closely with the General Manager to create a dynamic, successful club environment.
What You Bring
• A recognized personal training certification (NASM, ACE, ACSM, ISSA, etc.) with valid CPR/AED certification.
• 1-2 years of sales experience (preferred) with a knack for building relationships and closing deals.
• A passion for coaching and leadership, with the ability to motivate and elevate a team.
• A deep understanding of fitness, exercise physiology, and nutrition.
• An energetic, results-driven mindset with outstanding communication skills.
Why Join Us?
• Competitive Pay - Base salary + bonus and commission eligibility.
• Full Benefits Package - Medical, dental, vision, life, and disability insurance.
• Work-Life Balance - Paid time off and holidays.
• Career Growth - Opportunities for professional development and training.
• A Supportive Team Culture - Work in an inspiring, energetic environment that encourages you to grow while helping others reach their goals!
This is more than a job-it's a career in fitness leadership where you can change lives daily. Ready to step up and make an impact? Apply today!
Auto-ApplySales Manager
Customer success manager job in Tucson, AZ
Join LGI Homes as a Sales Manager and take on a key leadership role in driving success at our Cypress Gardens community. We're searching for passionate leaders who thrive on success, enjoy coaching and training others, and are motivated by helping their team achieve outstanding results.
As one of the World's Most Trustworthy Companies and a Top Workplace in the USA, LGI Homes has a proud legacy of excellence in homebuilding. In this role, you'll be responsible for the success of a community, and driving sales with the LGI way. You'll lead a team of New Home Sales Consultants, helping potential homebuyers achieve their dream of homeownership and guiding them through our proven sales process.
As a Sales Manager, you'll recruit, select, train, and inspire your team to meet and exceed annual sales goals. You'll provide ongoing development and training, set monthly goals, and lead weekly group training sessions.
You will enjoy uncapped earning potential, a generous bonus structure, and the opportunity to build a successful team. No real estate experience? No problem! We provide comprehensive training to help you succeed using our unique sales system, the LGI way.
This role requires a proven track record of high sales performance, along with experience in training, managing, and motivating a team. The Sales Manager should possess exceptional communication skills, both face-to-face and via telephone, and must be available to work on weekends.
This role offers a competitive compensation package, including benefits such as medical, dental, and vision insurance, a 401(k) with a 4% match, an employee stock purchase plan, and a new home discount. Our strong company culture prioritizes training, goal setting, and recognition for our team members. and recognition for our team members.
Sales Manager
Customer success manager job in Tucson, AZ
Maintains and/or improves upon the occupancy level and revenue production of the community in accordance with marketing and business plans to include managing the sales process and completing all activities required for a sale. Represents the community and increases awareness through participation in
outside events. Coordinates with the business development coordinator/director in their efforts to
generate referrals or manages this activity in the absence of business development associates. Assists
management with resident retention. Partners with management to develop and execute marketing plans
and achieve community occupancy goals.
Essential Functions
Maintains and/or improves upon the occupancy level of the community in accordance with the
marketing and business plans. Utilizes established sales processes, systems, and forms for sales
to perform job duties, track information, compile data and reports, and achieve desired
community occupancy goals.
Manages the sales process by assisting prospective residents, their family members, and/or
advisors in the decision-making process by understanding their needs and educating them
about the community's services and programs. Responds promptly to every telephone call,
email, and Internet or in-person inquiry. Completes weekly follow-up calls, letters, and tours as
defined by the community marketing plan.
Coordinates and completes all activities needed for a sale and converts deposits to move-ins,
including, but not limited to, visiting the prospect's home, health care providers, or other
locations to conduct initial assessments or sales presentations and ensuring that the required
forms are completed by the prospect, his/her physician and family prior to the move in.
Keeps management and other key associates abreast of the status of all prospective move-ins.
Tracks and records pre-residency steps to facilitate communication.
Coordinates with the business development coordinator/director on a weekly basis regarding
business development efforts to meet or exceed the established goals for professional leads as
set by the community marketing plan. Contacts local sources including legal and financial
professionals, senior organizations, appropriate special interest groups, hospital discharge
planners, skilled nursing facilities, retirement communities, clergy, medical insurance
providers, and other local community contacts that are not part of the business development
coordinator/director referral contacts. Manages the business development activities noted
above in the absence of business development associates.
Develops and maintains relationships with and generates leads through residents, family, and
professional referral sources on a weekly basis. Provides information and conducts
presentations about community services and programs, market advantages, availability, and other relevant information to meet the needs of prospective referral sources and community
groups.
Effectively manages community inventory and looks for opportunities for increasing revenue
and creating other revenue streams.
Represents the community and increases awareness through participation in outside events,
professional groups, and community involvement in the local market. Uses relevant
community knowledge and research to plan, coordinate, and implement monthly prospect
and/or referral source
activities and events as specified by management and the community marketing plan. Follows
up and executes sales process with all leads from events.
Assists management with resident retention through new resident welcome events, resident
referral programs, outside community visits to current hospitalized residents, and other
programs as outlined in the marketing plan or by the Regional Sales & Marketing Manager.
Partners with management to develop and execute marketing plans and achieve community
occupancy goals. Researches and provides recommendations for content and delivery of
brochures, flyers, press releases and other forms of media that promote community services.
Monitors conversion ratios regarding sales performance and business development calls to
direct referral sources and collects and analyzes data to prepare weekly and monthly reports.
Provides frequent sales performance issue information to management.
Maintains working knowledge of lead management systems and uses them to maximize sales
effectiveness. Inputs all sales and marketing activities in a timely manner and according to
systems standards.
This job description represents an overview of the responsibilities for the above referenced position. It is
not intended to represent a comprehensive list of responsibilities. An associate should perform all duties
as assigned by his her supervisor.
Education and Experience
Bachelor's Degree in Marketing, Business, or related field from an accredited college or university is
preferred, or equivalent combination of experience and education is required. A minimum of two to five
years sales experience, preferably in the retirement industry or medical or pharmaceutical sales, with a
proven track record of generating and closing a high percentage of qualified leads is required.
Certifications, Licenses, and other Special Requirements
Frequent car travel requires the incumbent to possess and maintain a valid driver's license.
Physical Demands and Working Conditions
Standing
Walking
Sitting
Use hands and fingers to handle or feel
Reach with hands and arms
Stoop, kneel, crouch, or crawl
Talk or hear
Ability to lift: up to 50 pounds
Vision
Requires interaction with co-workers, residents or vendors
Occasional weekend, evening or night work if needed to ensure shift coverage
On-Call on an as needed basis
Possible exposure to communicable diseases and infections
Potential injury from transferring, repositioning, or lifting residents
Exposure to latex
Possible exposure to blood-borne pathogens
Possible exposure to various drugs, chemical, infectious, or biological hazards
Requires Travel: Occasionally
Requires Driving: Drives self (Tier 2)
Management/Decision Making
Applies existing guidelines and procedures to make varied decisions within a department. Uses sound
judgment and experience to solve moderately complex problems based on precedent, example,
reasonableness or a combination of these.
Knowledge and Skills
Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the
organization and work environment. Has working knowledge of a functional discipline. Knowledge of
sales and marketing to include principles and methods for showing, promoting and selling products or
services to include marketing strategy and tactics, sales techniques, and sales control systems.
Knowledge of Medicare and Medicaid regulations to include applicable processes for the product line(s)
being sold. Knowledge of state regulations impacting or directing the delivery of services. Ability to
operate smartphones, personal computers and related software. Ability to effectively manage time, tasks
and projects in a dynamic environment is required. Ability to build trust and act honestly in relationships
with others. Ability to assess and understand customers' expectations, needs and circumstances. Ability
to work effectively with diverse personalities and to treat people with dignity, respect, fairness and
maturity. Ability to effectively listen and communicate verbally and in writing is essential.
Auto-ApplySolar Sales Manager
Customer success manager job in Tucson, AZ
Icon Power:
Offers extremely aggressive compensation plan
Assists in recruiting and building out your team
Installs quickly so you get paid faster
Pays on time and treats reps fairly
Install quality is highest in the industry with 5.0-star Google rating
Job Description:
Our Solar Sales Manager will start by self-generating their own leads. Once they have established themselves and their ability, they will start to recruit and train other sales consultants and build out a team, or add to the team we already have, depending on the market. We will also assist in your recruiting efforts and will put recruits on your team when we get them. You will be expected to recruit as well though. Top producing Solar Sales Managers can earn $300,000-500,000+ a year.
This is not an entry level sales position. We are looking for experienced door knocking managers or solar sales managers. Our program is top notch and we pay extremely well. We will help you succeed and build your own team.
About Icon:
Icon Power has just been recognized as the 146th Fastest-Growing Private Company in America on the Inc 5000 list. We are based out of Phoenix, Arizona with offices in Tucson, Las Vegas, and Houston, with more markets opening soon. Come grow with us!
Icon Power is a locally owned and operated Residential/Commercial solar company. We put our customers and our people first. Help us make the world a better place. Going solar allows families and businesses to take control of their power bill, save money, and make an impact on the environment. Call or email us now to learn more about our opportunities.
Benefits:
Commission only (no hourly or base pay)
Full training and continuing education provided
Uncapped income potential
Quarterly bonuses
Incentives for trips, prizes, and cash
Employee pricing
Leadership training
Referral program for customers and recruits
Requirements
Responsibilities:
Hold meetings as appropriate
Generate new prospects through canvassing or networking
Recruit new consultants to join the team
Train other consultants on team to generate leads and close deals
Present to self-generated prospects or company leads
Follow up with existing prospects
Generate referrals from existing prospects or current customers
Meet or exceed monthly, quarterly and annual goals as determined by leadership
Attend ongoing training and activities to promote continued education in our industry
Requirements:
Previous solar sales or door knocking experience required
Reliable transportation
Laptop or tablet for presenting
Salary Description $150,000 to $300,000 per year
Sales Manager
Customer success manager job in Tucson, AZ
Job Responsibilities:
Ensuring to meet the sales quota, assigned to the team and individuals.
Implementing innovative marketing strategies to boost sales and improve customer acquisition.
Thoroughly studying the market trends to implement the best business plans and strategies.
Developing innovative and efficient business plans for the company to inflate sales as well as profits.
Managing and overseeing the sales team as well as sales individuals for efficient and productive results.
Assigning sales goals to the team and managing their performance.
Expanding knowledge on the target demographics to determine a suitable market strategy in order to improve efficiency.
Training and managing new as well as current salespeople.
Implementing market strategies to acquire new customers and strengthen current customer relations.
Conducting market research in order to identify future market trends and business plans.
Leading the sales team and providing guidance for better performance.
Recording and reporting the performance of the sales team to superiors.
Resolving customer issues and providing customer satisfaction.
Job Skills:
Bachelor's or master's degree in business, administration, or related field.
Sufficient experience in sales and proven sales records.
Experience in managing and leading a sales team.
Proper knowledge about the company, its product, target demographics, and market trends.
Proficient communication, interpersonal, negotiation, and presentation skills.
Proficient in written skills.
Possessing great business skills and knowledge.
Ability to build and maintain great customer relations.
Ability to lead and manage a sales team for efficient results.
Capable of developing budgets and market strategies to improve sales as well as profits.
Sales Manager
Customer success manager job in Tucson, AZ
About Us:
At Precision Toyota of Tucson, we're not just a leading Toyota dealership; we're pioneers in shaping the automotive sales landscape since our founding in 1954.
Our mission is to challenge industry clichés and create the dealership of the future - one that radiates hospitality to our guests while our team works together with integrity, intelligence, and drive. We firmly believe in the transformative power of these values to redefine customer experience and business success in the automotive world.
Our company handbook opens with a clear manifesto: "
One of the qualities we value most is honesty. The automotive industry has traditionally prioritized profit over trust. We think this is short-sighted and backward. We know that honesty fosters lasting relationships that can pay valuable dividends over time.
"
We're seeking like-minded individuals who are eager to contribute to this vision, using their intellect and initiative to propel us forward on this journey of innovation and ethical business practice.
The Role:
As our Sales Manager, you will be a pivotal part of our leadership team, driving the success of our sales department. You will play a key role in implementing our vision of a data-driven, high-performance dealership that upholds the highest ethical standards. Specifically, you will work with our other sales department managers to desk deals, lead sales personnel, coach on proven sales tactics, provide warm customer service, and create and implement processes that grow our book of business.
Key Responsibilities:
Lead and inspire a team of sales professionals, setting a standard of excellence, integrity, and ethical sales practices.
Implement innovative sales strategies, leveraging data and analytics to drive decision-making and achieve targets.
Foster a culture of continuous learning and development, ensuring the team is knowledgeable about the latest Toyota models and automotive technologies.
Build and maintain strong, trust-based relationships with customers, emphasizing honesty and transparency in all interactions.
Collaborate with other departments to ensure a seamless, high-quality customer experience.
Analyze market trends and customer feedback to continually refine sales tactics and strategies.
Qualifications:
Proven experience as a Sales Manager or similar role in the automotive industry, ideally at a high-volume franchise dealer.
F&I experience or exposure preferred.
Ability to generate and take action from spreadsheets and other data-driven reporting.
Strong leadership skills with a track record of motivating and developing high-performing teams.
Excellent communication and interpersonal skills.
Adept at using data and analytics to inform decision-making.
Commitment to ethical business practices and exceptional customer service.
Must be interested in training staff and working within a team environment
Clean driving record & valid driver's license
We Offer:
A competitive salary with performance-based incentives.
Relocation expense reimbursement, depending on experience and ongoing performance
Progressive, forward-thinking company culture
Vanguard 401(k) with company match
Medical insurance, including Flexible Spending Accounts and Dependent Care Flexible Spending Accounts
Dental insurance
Vision insurance
Ample paid time off
Charitable giving match and charitable paid time off
Equal maternity/paternity leave for tenured team members
Team Member-only "quiet lounge" for peaceful work breaks and yoga/stretching
Short-term and long-term disability insurance
Life insurance
And more
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplySales Manager
Customer success manager job in Tucson, AZ
Watson Chevrolet is hiring an automotive sales manager! Must have at least 2 years of dealership sales management experience. We offer full benefits, as well as very competitive pay!
We are a family-owned automotive dealership serving Tucson, AZ for over 35 years. We are focused on providing our customers with excellent service and creating an amazing work environment.401K with Company Matching
Medical/Vision/Dental Insurance
Sales Bonus Programs
Paid Vacation Time
Paid Holidays
Competitive Compensation
Promote from Within
We are currently hiring a sales manager. You must have automotive sales management experience to qualify. We are offering competitive pay and full benefits. You will be managing our automotive sales consultant team.
Sales Manager Job Responsibilities
Actively participate in automotive group recruiting to hire sales talent for all positions.
Coach sales staff on best practices for improving performance, conducting effective follow-up, closing deals, and meeting and exceeding sales goals.
Forecast and track annual, quarterly, and monthly car sales to maximize gross profits.
Maintain a high level of customer satisfaction in all auto sales to increase retention and referrals to drive repeat car sales.
Oversee all day-to-day activities within the automotive dealership with a focus on high employee and customer morale.
Keep an accurate record of existing and prospective customers within the CRM platform to effectively guide sales processes.