Automotive Tool Sales/Route Manager - Full Training
Customer success manager job in Tulsa, OK
Invest in Your Success with Mac Tools
Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle.
As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds.
Key Benefits of Mac Tools Franchise Ownership
Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada.
Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more.
World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters.
Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc.
Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world.
Financial Flexibility: Explore various financing options to fit your needs.
Financial Requirements
To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options.
Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases.
Ready to Take the Next Step?
Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise?
Complete our quick mobile application to start your journey towards financial independence.
Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand.
Mac Tools , a division of Stanley Black & Decker Inc.
5195 Blazer Parkway
Dublin, Ohio 43017
Essentials of Sales Program- Associate Territory Manager
Customer success manager job in Tulsa, OK
Today is an exciting time to be in Sales. The Essentials of Sales (EOS) Associate Territory Manager (ATM) will be responsible for establishing contact and coordinating activities with distributors, installation contractors, builders, architects, and specifiers. The Associate Territory Manager will also assist the Regional/District Sales Manager and Territory Managers in meeting sales goals while familiarizing the remodeling and new construction community with CertainTeed products and services. Additionally, this individual will become a resource of information for sales, marketing, and manufacturing in product needs, development, and application. This ATM position will be based in the Tulsa, OK market.
Why Join us?
Prepares you for a dynamic and exciting career within CertainTeed's Exterior Product Sales (EPS) team.
Teaches you to apply your skill set and training into real world professional experiences.
Inspires you to build customer relationships that support our purpose of Making the World a Better Home along with our vision to be The Worldwide Leader in Light & Sustainable Construction.
You will be empowered to foster and develop business relationships that drive sales volume and profitability while positively supporting the strategy to achieve our Must Win Battles.
Travel throughout the Sales Region with multiple Territory Managers, attend distributor and contractor events, and assist with Trade Shows.
Participate in trainings to grow your sales expertise, product knowledge, and negotiating skills.
Receive hands on product installation training at one of our development centers.
Navigate through large and diverse business units alongside a dedicated mentor, who shares knowledge and advice essential to success and career development.
Company provided vehicle (includes company paid for maintenance, insurance, and fuel) with the ability to drive for personal use.)
Program Summary:
Our 18-month program provides participants a full-time sales development role, where participants will increase their sales skills and their exposure to CertainTeed. Participants are provided with time in the field, hands on learning, and full access to Exterior Product Sales (EPS) leaders for networking opportunities designed to accelerate career development. These trainings and travel opportunities are a requirement for program completion and full participation should be given, except for extenuating circumstances. EOS Associate Territory Manager will support CertainTeed businesses in building strong relationships and portfolios of loyal customers through the development of new and existing customers. They will proactively promote CertainTeed products, systems, and programs. They will gain a knowledge base of all CertainTeed products, systems, programs, and promotions used to sell and promote the brand to potential customers throughout the U.S. Representatives will also be expected to collaborate with the managers and sales teams to ensure customer requirements are constantly being met.
Development Program Completion
Upon the successful completion of the program, the EOS Associate Territory Manager will work with HR, the Sales Training Manager, and Sales Leadership to explore available opportunities within one of our 12 sales regions in the U.S. for a Territory Manager role, or other roles within Saint-Gobain. Those not able to find another role at the end of a successful completion of the program may qualify for a completion bonus if eligibility requirements are met.
This role is remote, but the Associate Territory Manager must be commutable to the Tulsa, OK Area
Salary: 60,000
Hours: 8-5pm Monday-Friday, weekends as needed for events
Trade Sales Manager
Customer success manager job in Tulsa, OK
Full job description
Statewide Job for Both Oklahoma City and Tulsa Area.
We are seeking a dynamic and results-driven Trade Sales Manager to lead our sales initiatives within the trade sector. In this pivotal role, you will be responsible for developing and executing strategic sales plans to expand our market presence, foster strong relationships with key clients, and drive revenue growth. Your energetic approach and customer-focused mindset will empower you to motivate your team, identify new business opportunities, and deliver exceptional service that exceeds client expectations. If you thrive in a fast-paced environment and are passionate about sales and customer service, this is an exciting opportunity to make a significant impact.
Responsibilities
Develop comprehensive sales strategies tailored to the trade market, aligning with overall business objectives.
Lead, motivate, and manage the trade sales team to achieve individual and collective targets through coaching and performance management.
Build and maintain robust relationships with existing clients while proactively identifying new prospects to expand the customer base.
Conduct detailed market analysis to identify emerging trends, competitor activities, and potential areas for growth.
Negotiate contracts, pricing, and terms with clients to secure profitable deals while ensuring customer satisfaction.
Collaborate closely with marketing and product teams to develop tailored offerings that meet client needs and enhance competitiveness.
Provide exceptional customer service by addressing client inquiries promptly, resolving issues efficiently, and maintaining high levels of client satisfaction.
Track sales performance metrics regularly, preparing reports for senior management that highlight progress, challenges, and opportunities for improvement.
Experience
Proven experience in sales management within a trade or B2B environment, demonstrating a strong track record of meeting or exceeding targets.
Exceptional customer service skills with the ability to build lasting relationships based on trust and professionalism.
Strong understanding of sales techniques, negotiation strategies, and market dynamics relevant to trade industries.
Excellent communication skills-both verbal and written-with the ability to present confidently to diverse audiences.
Ability to analyze data effectively to inform strategic decisions and identify growth opportunities.
Prior experience leading a sales team is preferred; leadership qualities such as motivation, coaching, and team development are essential.
Knowledge of industry-specific products or services is advantageous but not mandatory; a willingness to learn is key. Join us as a Trade Sales Manager if you're energized by building relationships, driving sales growth, and delivering outstanding customer experiences! This role offers an inspiring environment where your expertise will directly contribute to our success while providing opportunities for professional development and achievement.
Job Type: Full-time
Pay: $130,000.00 - $200,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance
Work Location: In person
Customer Success Manager
Customer success manager job in Tulsa, OK
WHO WE ARE
Empowering Connections, Inspiring Possibility
SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet's people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.
The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.
What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners and communities. The company believes that by creating, discovering and nurturing these trusted connections, SageNet enhances the world that connects us all.
With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation's largest retail, financial, healthcare, utilities and energy organizations. SageNet manages communications for more than 430,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto and Washington, D.C.
WHAT YOU'LL DO
As a Customer Success Manager (CSM) for Managed Network Services & Digital Signage/Experience, you will take ownership of ensuring that customers achieve the highest level of success and satisfaction with our network solutions and digital signage/experience products. You will be responsible for driving monthly revenue retention and growth, cultivating strong relationships with clients, and closely monitoring their service performance and contractual compliance.
In this role, you will be the customer's primary advocate, ensuring they maximize the value of their network services and digital experience solutions while proactively identifying new opportunities to enhance service offerings and prevent potential churn.
Major duties and responsibilities:
Customer Excellence and Loyalty:
Own the customer relationship for managed network services and digital experience solutions, ensuring seamless onboarding, implementation, and ongoing success.
Work with clients to understand their specific needs related to network services, connectivity, and digital signage, tailoring solutions to deliver exceptional outcomes.
Proactively engage with customers through regular check-ins, business reviews, and support, understanding their customers, business, goals and needs.
Advocate for the customer internally, working with technical, product, and support teams to resolve any issues or challenges swiftly & improve process for future.
Continuously gather customer feedback on their digital experiences and managed services, using insights to drive improvements in service delivery and satisfaction.
Anticipating Challenges: Stay ahead of potential customer issues by regularly reviewing data and customer feedback, identifying any red flags that could impact their experience or cause churn.
Solution-Oriented Approach: Quickly identify solutions to challenges that arise, ensuring timely responses and resolutions that maintain customer satisfaction.
Risk Mitigation: Implement strategies to minimize risks related to contract compliance, service adoption, and customer retention, keeping customer needs front and center.
Revenue Retention and Growth:
Take full ownership of monthly revenue retention, focusing on reducing churn by addressing customer concerns and ensuring sustained value from network services and digital experiences.
Identify opportunities for upselling and cross-selling additional services, such as upgraded network solutions, enhanced digital signage packages, or advanced features that align with customer goals.
Partner with sales teams to strategically expand existing accounts, ensuring alignment with customer needs and growth objectives.
Monitor service performance metrics (e.g., network uptime, signage engagement) to ensure customers are receiving optimal value and to identify risks that could lead to churn.
Partner with sales, financial, service delivery, and support teams to validate and ensure accurate invoicing, pricing and costing.
Monitoring Performance and Contract Compliance:
Track and analyze customer usage of managed network services and digital signage, ensuring full compliance with contractual terms and agreed-upon performance standards.
Data Analysis for Continuous Improvement: Review customer usage and performance data to spot trends, identify challenges, and recommend solutions that improve both performance and satisfaction.
Conduct Quarterly Business Reviews (QBRs) to align customer goals with service delivery, ensuring that contractual obligations are met and providing data-driven recommendations for improvement.
Proactively manage customer contracts, ensuring timely renewals and working with legal and finance teams to address any issues related to contract terms, billing, or payment schedules.
Collaborate with technical teams to address performance issues and ensure high availability and reliability of network services and digital signage systems.
Optimize Processes: Continuously refine and improve customer success processes, looking for ways to enhance onboarding, engagement, and service delivery.
Key Metrics for Success:
Revenue Retention: Achieve and exceed monthly/annual retention targets by minimizing churn and driving additional revenue from upsells.
Customer Satisfaction (CSAT): Maintain or improve customer satisfaction and loyalty metrics, particularly around network performance and digital experience outcomes.
Churn Rate: Proactively reduce the churn rate by identifying and resolving issues related to network performance and digital signage effectiveness.
Upsell/Cross-sell Revenue: Drive additional revenue by strategically identifying and closing upsell and cross-sell opportunities for network and digital signage services.
WHO YOU ARE
Key Qualifications
To perform this role successfully, the Customer Success Manager must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, education, and overall experience required for the role.
Bachelor's degree in Business, IT, or a related field.
Strong understanding of network solutions, digital signage platforms, and their associated performance metrics.
Demonstrated ownership of customer relationships, with a proven track record of driving customer satisfaction and retention in technical services.
Excellent communication and relationship-building skills, with a focus on delivering tailored customer solutions.
Familiarity with CRM/Office tools (e.g., Salesforce, Microsoft Office). SAP, ServiceNow, Smartsheet are a plus.
Experience in a managed services is highly desirable.
Key Competencies
Ownership and Accountability: Take full responsibility for the customer journey, owning outcomes and ensuring the success of managed network services and digital signage deployments.
Customer-Centric Mindset: Focus on delivering outstanding service and value, tailoring network and digital signage solutions to meet customer needs and objectives.
Technical Acumen: Possess a strong understanding of network services, connectivity solutions, and digital signage platforms, allowing for informed conversations with customers and internal teams.
Proactive Problem Solving: Anticipate and resolve network or digital signage performance issues before they impact the customer, offering timely solutions.
Data-Driven Decision Making: Use key performance indicators (KPIs) and analytics to monitor service effectiveness, identify risks, and drive customer success initiatives.
WHERE YOU'LL WORK
Productively work in a hybrid work environment which consists of 2 mandatory “all-in” days, 1 variable day, and 2 virtual days. Hybrid work environment is applied per position/department and may be subject to change per changes in the Policy.
Business casual work environment
Ability to work in a fast-paced environment and manage multiple priorities.
Positive mindset, fearless to ask questions and push against status quo.
Ability to drive projects to completion on time.
Strong desire to work in a collaborative team-driven environment.
PHYSICAL REQUIREMENTS
Sit and/or stand for long periods
Use of hands and fingers extensively
Work on a computer 5 - 10 hours a day
CLASSIFICATION*: Exempt
POSITION TYPE: Fulltime
TRAVEL REQUIREMENTS: Minimal travel, 5-10%
DIRECT REPORTS: None
SAFETY SENSITIVE: No
Ready to join a team that values trusted connections? Apply now!
Equal Opportunity Employer
SageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As a federal contractor, SageNet complies with Section 503 of the Rehabilitation Act and VEVRAA, including nondiscrimination, outreach, and recordkeeping obligations. SageNet does not engage in race-, sex-, or gender-based affirmative action under Executive Order 11246, as those requirements were rescinded effective April 21, 2025. Reasonable accommodations are available as required by law.
Employment and Security Notice
Employment with SageNet is at-will and may be ended by either party at any time, with or without cause or notice. Job descriptions may be modified at any time. All employees must complete Security Awareness Training and follow SageNet's Information Security Policy to protect company and customer data.
Customer Success Manager
Customer success manager job in Tulsa, OK
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
Overview
The Customer Success Manager will oversee the workflow and the Service Delivery process in two key areas, Onboarding and Retention. This role will take responsibility for process improvement and ensuring company policy and procedures are implemented and followed for a department in Operations. Customer Success Manager will focus on Client's SLA, operational execution and improved communication from customer level to execution level. The Customer Success Manager will also be frontline as customers get escalated by the Account Management team.
Responsibilities
Act as liaison between customer, account management, and operational teams to enable successful onboarding of new customers at the strategic and enterprise level
Work with sales, account management, customer service, and operational teams to effectively support issues related to customer escalations
Review daily and weekly reports as related to HireRight performance for escalated or identified customers.
Enforce all HireRight's policies and procedures as well as Client requirements.
Handle escalated issues and requests from internal and external Clients and employees; provide feedback and guidance to the staff following live Customer interactions; identify and analyze the underlying issue.
Provide clear, concise, measurable objectives to the Teams and review on a regular basis
Contribute to short and long-term organizational planning and strategy as a member of the Management team.
Drive initiatives in the Management team and organizationally that contribute to long-term operational excellence.
Communicate expectations clearly and provide consistent feedback.
Delegate responsibilities effectively.
Qualifications
Education:
High School diploma or equivalent required
Bachelor's degree in a related field is preferred; the equivalent combination of education and experience may be considered in lieu of a degree.
Experience:
Minimum of 4-6 years of experience managing others in a time sensitive environment
Previous operations experience preferred
Experience managing multiple projects and changing priorities
Demonstrated leadership ability in the areas of decision making, critical thinking and employee relations.
Proven conflict management and communication skills.
What do we offer
In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:
Medical
Dental
Vision
Paid Life/AD&D Insurance
Voluntary Life Insurance
Short & Long Term Disability
Flexible Spending Accounts
401K
Generous Paid Time Off Program
10 Paid Holidays
Education Assistance Program
Business Casual Attire
Generous Referral Program
Employee Discounts and Rewards
And much more!
*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
HireRight, LLC is an Equal Opportunity Employer
Minorities / Females / Veterans / Disabilities
HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee
Auto-ApplyOMS/Connected Customer Solution Architect Manager
Customer success manager job in Tulsa, OK
We are a team of strategic advisors, architects, and implementers who drive business transformations. Our diverse talent energizes clients' business functions and technology to maximize value in Supply Chain enhancing their ability to fulfill their growth and efficiency ambitions. Imagine working with world-class supply network capabilities like Smart Factory, Strategy & Innovation, Supply Chain Responsiveness, Sourcing & Procurement, or Product Development & Operations!
Are you ready to take your career to new heights? Join our US Supply Chain & Network Operations Offering, where you'll deliver transformational solutions using operational expertise, digital technologies, advanced analytics, and industry-specific hybrid solutions. Don't miss the chance to be part of a team that provides exceptional client value while advancing your professional journey. Apply now and become a vital part of our innovative and dynamic workforce!
Recruiting for this role ends on 2/25/26
The team
Our team helps clients transform their value chains into competitive advantages. We drive efficiency, improve flexibility, and increase responsiveness through proactive insights and decision-making. We advise, implement, and operate transformational solutions that bring world-class supply network and operational capabilities to our clients. We provide operational know-how, digital technologies, advanced analytics, and industry-specific hybrid solutions to deliver unprecedented client value. Additionally, we improve operations, product, and material flow across the breadth of the value chain and create greater supply network synergy and value.
The Work You'll DoAs a Manager you will work in a collaborative and diverse team environment providing many opportunities to have an active voice. You will advise clients on their Supply Chain and Operations strategy and work with them to implement next generation solutions.
This role will manage solution delivery through a variety of activities including process design, solution configuration, and deployment, establishing performance metrics and new policies, testing, and knowledge management. Additionally, this role requires experience with implementing advanced Order Management Systems such as Manhattan Associates, BlueYonder, and/or Sterling.
Required Qualifications
+ 8+ years of Supply Chain experience
+ 5+ years of experience with Order Management in a retail/CPG environment
+ 3+ years of experience implementing Order Management technology solutions such as Manhattan Associates, BlueYonder, and/or Sterling
+ Experience in Agile methodology
+ Consulting experience
+ Bachelor's Degree
+ Ability to travel up to 50%, based on the work you do and the clients and industries/sectors you serve.
+ Limited immigration sponsorship may be available.
Preferred Qualifications
+ Experience working with Warehouse Management Systems, Transportation Management Systems, and ERPs in terms of interaction/dependencies with OMS
+ Bachelor's Degree in Operations Research, Supply Chain Management, Industrial Engineering, Engineering Management, Business Analytics, Computer Science, or related fields with a concentration in operations or analytics.
+ Advanced Degree in Operations Research, Supply Chain Management, Industrial Engineering, Engineering Management, Business Analytics, Computer Science, or related fields with a concentration in operations or analytics.
+ Experience leading a project team in a project client environment.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,200 - $265,600.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation - ************************************************************************************************************
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Tax Services Manager - Financial Services Organization - Private Client Services, EDGE
Customer success manager job in Tulsa, OK
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing, and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team!
Our Financial Services EY EDGE practice is made up of a team of professionals providing dedicated tax technical services to both US and global clients. EDGE stands for Exceptional Delivery and Growth Engine because this team operates in a technical environment with deep process and service delivery experience that distinguishes EY in the marketplace.
The opportunity
EY's FSO EDGE Private practice provides comprehensive and specialized tax assistance tailored to the unique needs of the high-net worth tax industry. The team has a dedicated focus toward serving privately held companies and their owners and their families. These clients span from family-owned businesses to private equity owned companies. One thing they all have in common is they are high growth private companies. As many companies choose to no longer go public, this is an ever increasing and exciting group of companies from start-up companies all the way to multi-billion-dollar global private enterprises. With a diverse portfolio of interesting and challenging work, you'll make an impact on some of the most technically demanding tax planning and compliance projects around. You'll be part of a growing global team, acting as a key point of contact for a wide range of clients and colleagues. This is an opportunity for cross-border and cross-functional teaming. In return, you can expect plenty of support designed with your own personal skills and experience. EY is a dynamic place to develop not only your technical tax knowledge, but also your professional leadership and business acumen. In this role, you will work alongside our professionals who are knowledgeable and experienced with varied and specialized facets of high-net worth taxation.
Your key responsibilities
A Services Manager in FSO EDGE Private will be responsible for delivering and managing tax compliance and consulting work for clients. This will include managing various responsibilities, from technical planning and advising of clients that include private entities (including C-Corp, S-Corp and Partnerships) as well as high-profile individuals/families. That will make you a trusted advisor and role model for your clients and our people across multiple teams, making this a great place to develop a diverse network of collaborative colleagues. Whatever you find yourself doing, you'll personally coach and develop a highly trained team, all while handling activities with a focus on quality and commercial value.
Responsibilities include
+ Consult with clients and demonstrate professional discretion by appropriately escalating complex tax and client relationship matters to senior management and subject-matter professionals, coordinating efforts, and managing expectations about timing of response and resolution
+ Deliver and manage compliance and consulting delivery services to meet deadlines for client deliverables
+ Ability to lead projects and work independently, with guidance in only the most complex situations
+ Incumbent has specialized depth and/or breadth of expertise
+ Manage communications with client tax liaisons, client trust administration teams and client trust officers to gather required information, to share information to support informed decision-making, and obtain instruction or authorization necessary for timely, accurate production of tax information statements, tax returns and related reporting
+ Support effective long-term relationships and manage workflow effectively with our clients
+ Manage engagement deliverables and team resources to achieve timely and accurate delivery of tax compliance services while effectively managing engagement economics
+ Advise and provide direction on complex tax matters, set expectations, coordinate daily work activities, and assign tasks to staff and seniors.
+ Review and evaluate the work of staff members to ensure accuracy, completeness, and compliance with relevant tax laws and regulations
+ Provide effective leadership, formal and informal feedback, and coaching to team members
Skills and attributes for success
+ Ability to recognize and identify problem areas that need to be addressed or escalated to ensure tax returns, tax research, tax accounting and other tax projects are timely and accurately completed
+ Experience presenting in client conversations regarding complex or difficult topics
+ Ability to break down complex tax projects into manageable components, analyze relevant information, and formulate client-centric solutions that comply with relevant laws and regulations
+ Ability to manage multiple work assignments, team members and deadlines simultaneously
To qualify for the role you must have
+ Bachelor's degree in Accounting, Finance, Business Administration, Tax, Law, or Economics
+ Minimum of 5 years of experience in a professional services or tax services organization in the financial services industry
+ Broad exposure to federal income taxation and exposure to state and local tax
+ Proficient in the use of various tax and accounting technologies
+ Excellent teaming, leadership, organizational, and verbal/written communication skills
+ Certified Public Accountant (CPA), Enrolled Agent (EA) or licensed attorney
What we look for
We're interested in tax professionals with a genuine interest in providing outstanding services to some of the world's most influential people. Working with people from all backgrounds, from executives and entrepreneurs to investors and families, you'll use your experience and status as a trusted advisor to maintain and further our reputation for excellence.
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,100 to $187,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,600 to $212,800. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
+ Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
+ Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .
Luxury Spa Sales & Client Experience Manager
Customer success manager job in Tulsa, OK
✨ Now Hiring: Luxury Spa Sales & Client Experience Manager ✨ 💼 $100K+ Earning Potential | High-End Wellness Spa | Paid Training & Perks
Compensation: $3,000/month base salary + performance-based commission On-Target Earnings (OTE): $100,000+ per year
Job Type: Full-Time or Part-Time | Flexible Schedule
Location: In-person (Travel to nearby spa locations required)
Weekend Availability: At least one weekend day required
Step Into a Leadership Role Where Sales Meets Luxury Wellness
We're looking for a dynamic and results-driven Sales & Client Experience Manager to lead the front-end operations of our luxury spa. In this high-impact role, you'll drive revenue, enhance the guest experience, and support our growth across multiple locations. If you thrive in a fast-paced, high-touch environment where performance is rewarded and leadership is valued, this is your moment.
Why Join Us?
✅ $100K+ Earning Potential - Base salary plus uncapped commission
✅ Paid Training - We invest in your success from day one
✅ Gas Reimbursement - For travel to nearby spa locations
✅ Growth-Driven Culture - Advance your career in a growing luxury brand
✅ Employee Discounts - On top-tier skincare products and spa services
What You'll Do
Lead day-to-day sales operations and team performance at the front desk
Deliver exceptional client service while meeting and exceeding revenue goals
Drive membership, product, and treatment sales with confidence and professionalism
Coach and mentor team members on sales, service, and CRM best practices
Manage scheduling, appointment flow, and client communication
Handle client concerns and ensure every visit is seamless and elevated
Analyze sales KPIs and create action plans for continued growth
Collaborate with marketing to align promotions, events, and campaigns
Who We're Looking For
Proven background in sales or business development (spa, luxury retail, or hospitality preferred)
Strong leadership skills with the ability to inspire and motivate a team
Confident communicator who thrives in a client-facing, high-end setting
Driven by goals, performance, and results
Familiar with CRM software, scheduling systems, and client management tools
Must have reliable transportation and the flexibility to work at least one weekend day
Compensation & Perks
💰 Base Salary: $3,000/month
📈 Uncapped commission - The more you sell, the more you earn
🧠 Paid onboarding and training
⛽ Gas reimbursement for travel between nearby spa locations
💎 Staff discounts on luxury skincare and treatments
🚀 Career advancement in a fast-growing, high-end wellness company
Ready to Elevate Your Career?
If you're passionate about luxury, driven by results, and ready to lead, we want to hear from you.
📩 Apply now with your resume, contact number, and email.
📧 After applying, send a quick follow-up including:
Your earliest available start date
Your daily sales goal (numeric)
A brief summary of your sales and leadership experience
Make wellness your career-and success your lifestyle. Apply today.
Insurance Customer Support / FINRA Certified - US
Customer success manager job in Tulsa, OK
**Key Responsibilities:** **Provide inbound customer service support, addressing complex inquiries and escalating cases as needed.** **Research and resolve customer inquiries in a timely and professional manner.** **Perform account updates, maintenance, and documentation to ensure accurate records.**
**Process and distribute incoming and outgoing mail for multiple clients per service level agreements.**
**Perform data entry and reconcile documents to maintain up-to-date information.**
**Collaborate with team members, management, and customers to resolve service-related issues.**
**Support escalation processes, service recovery efforts, and customer feedback remediation.**
**Review and recommend improvements to procedures and workflows to enhance efficiency.**
**Assist with training and mentoring less experienced staff.**
**Provide Quality Assurance (QA) support, including enhanced QA reviews for FINRA-registered associates handling variable investment transactions.**
**Mandatory Qualifications:**
**Bachelor's degree in a related field (preferred).**
**Customer service experience in financial services, insurance, investments, or banking.**
**Active FINRA Series 6 or 7 certification (or U5 status within the 2-year FINRA window, in good standing).**
**Experience working with organizational functions, personnel, and customer support tools.**
**Proficiency in using help desk software, fax machines, and telephone systems.**
**Preferred Qualifications:**
**Strong analytical and problem-solving skills.**
**Excellent communication and interpersonal skills.**
**Ability to work independently and follow written/oral instructions.**
**Experience with Lean/Six Sigma methodologies (certification preferred).**
**Work Environment**
**Standard working hours: Monday to Friday, 8:00 a.m. - 8:00 p.m. CST (8-hour shifts).**
**All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future**
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
**If you are an applicant from the United States, Guam, or Puerto Rico**
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the **Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters** . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings Link (******************************************************************************************************
**Disability Accommodations**
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (*****************) .
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here _._
Client Account Manager
Customer success manager job in Tulsa, OK
Job Description
Centre is seeking a client-focused individual to serve as a Client Account Manager, responsible for strengthening and expanding relationships with existing clients across multiple levels of their organizations. This role is central to supporting customer project initiatives by partnering closely with vCIOs, Technical Account Managers, and vendors to ensure accurate quoting, seamless coordination, and meaningful client engagement. The ideal candidate will own the quoting process end-to-end, manage vendor relationships for pricing and sourcing, and help drive customer satisfaction and revenue growth through strategic account management and team selling initiatives.
Key Responsibilities
Team-Focused Selling
Collaborate with vCIOs to support and drive customer initiatives.
Own the quoting process from need identification through technical scoping, internal review, and customer engagement.
Work with Technical Account Managers to understand project scopes and BOMs.
Source and price products through vendor relationships to support quoting and implementation.
Answer customer questions related to quotes and project recommendations.
Drive customer buy-in and sign-off on quoted opportunities.
Account Management
Manage a subset of customer accounts, acting as the primary point of contact.
Present project opportunities, produce quotes, and lead approval efforts.
Maintain strong relationships with clients, positioning Centre as a trusted advisor.
Monitor account health, analyze trends, and identify cross-sell opportunities.
Sales Operations & Administration
Register Centre deals and maintain vendor relationships for pricing and updates.
Produce sales quotes in Sell and create/manage opportunities in ConnectWise Manage.
Assist with opportunity forecasting and renewal tracking.
Qualifications
Bachelor's degree preferred
3+ years of selling experience in the IT space (or related)
Familiarity with Dell, HP, Microsoft, Cisco, Citrix, amongst others and Managed Services preferred.
Superior track record in previous sales positions in a multi-product / service organization.
Ability to generate effective business-to-business sales relationships at both executive and engineering management levels.
Proven experience in account management and quoting.
Strong understanding of technical project scopes and BOMs.
Excellent communication and customer service skills.
Proficiency in ConnectWise Manage or similar CRM/quoting tools.
Ability to manage multiple priorities and drive cross-functional collaboration.
Powered by JazzHR
Cl0ylZnwtu
Strategic Account Manager
Customer success manager job in Tulsa, OK
Introduction A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.
Your role and responsibilities
Strategic Account Manager is an outside sales position responsible for developing, managing, and closing business within accounts in our Strategic Accounts segment. The role is responsible for driving the sales cycle from prospect to close, selling the complete HashiCorp software suite to named key accounts and ensuring adoption and consumption of our solutions! HashiCorp's Go to Market strategy is described as ALEER, which stands for Adopt, Land, Expand, Extend, and Renew. The strategic accounts sales team is responsible for Landing new logos, Expanding the initial use case, Extending into new solutions, and Renewing existing contracts!
● Engage new and existing strategic enterprise accounts to demonstrate how they can be more successful with our technology portfolio
● Proactively and efficiently lead resources with dedicated teams, virtual teams, partners, and executive staff around sales opportunities to ensure successful outcomes
● Lead sophisticated enterprise sales campaigns with multiple prospect engagement points in Development, IT Operations, and Security Operations
● Align the overall HashiCorp solution to the customer's business needs, challenges, and technical requirements
● Execute solution and value selling to existing customer base and new prospects
● Articulate and evangelize the vision and positioning of both the company and products
● Build a healthy pipeline of revenue and new logos for your target accounts
● Accurately forecast business on a weekly cadence
● Accurately qualify opportunities based on MEDDPICC
● Effectively connect with management, legal and deal desk to ensure proper execution of documents and correct process and follow instructions or recommendations set by these teams and company management
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
Experience in Security, Open Source software business models, proficiency in Cloud and Infrastructure software is a minimum requirement
● Extensive strategic sales and strategic customer development experience with a track record of closing enterprise deals
● Excellent operational discipline, crafting and completing quarterly and annual business plans and forecasting.
● Strong executive presence, interpersonal skills, and credibility
● Experience working for a high growth company where critical thinking and problem solving were required on daily basis to help contribute to significant business decisions
● Proven track record of consistently meeting or exceeding assigned annual/quarterly goals and targets
● Outstanding Salesforce and Clari hygiene along with proficiency using Gong, Outreach, Slack, and Tableau
Preferred technical and professional experience
.
ABOUT BUSINESS UNIT
IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
This position is eligible for participation in an IBM Sales Incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change. The compensation range listed for this position is the IBM Reference Salary that is used when you are not actively participating in a sales plan. Your actual base pay plus incentive opportunity will be determined by the Incentive Plan assigned to you.
Client Success Manager
Customer success manager job in Owasso, OK
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Paid time off
Training & development
Client Success Manager
Extra Mile Insurance Solutions is an independent agency serving Oklahoma with a wide range of preferred market carriers. We combine industry expertise, advanced systems, and a clientfirst mindset to deliver exceptional insurance solutions. Our team is committed to integrity, professionalism, and going the extra mile for the people and businesses we serve.
About the Role
Were seeking an experienced Account Manager who thrives on building strong client relationships and ensuring their needs are met with accuracy and care. This position is ideal for a licensed insurance professional who enjoys both the service and strategy sides of account management.
Key Responsibliities
Serve as the primary contact for assigned personal and commercial lines accounts.
Manage renewals from start to finish, identifying opportunities for improved coverage or crosssales.
Handle service and billing requests, including policy changes, endorsements, and thirdparty inquiries.
Guide clients through the claims process and provide ongoing support.
Partner with producers on submissions, certificates of insurance, and client onboarding.
Maintain accurate, uptodate records in our management system.
Deliver a proactive, solutionsoriented approach to client service.
Professional Skills Desired
2+ years of account management or customer service experience in the insurance industry.
Strong verbal and written communication skills.
High attention to detail, organization, and followthrough.
Ability to work collaboratively in a teamdriven environment.
Proficient in Microsoft Office (Excel, Word) and able to learn new systems quickly.
Patient, respectful, trustworthy, friendly, articulate, honest, and ethical
Required
Ideal candidate must currently hold a property & Casualty license
Job Type: Full-time
Benefits:
Competitive pay with commission opportunities.
Paid time off.
Tuition reimbursement.
Supportive, growthfocused team culture.
License/Certification:
Active Oklahoma Insurance Producer Property & Casualty License
Job Type: Fulltime, InOffice
If youre looking for a role where you can combine relationshipbuilding, technical expertise, and problemsolving to make a real impact for clients, wed love to hear from you.
Client Relations Manager
Customer success manager job in Tulsa, OK
Moore Digital Print and Mail Center Tulsa is seeking a Client Relations Manager to join our Client services department.
The Client Relations Manager is responsible for managing and strengthening long-term relationships with clients in the commercial printing sector. This position serves as the primary liaison between clients and internal departments, ensuring that all services and deliverables are executed with precision, efficiency, and in alignment with client expectations. The Client Relations Manager plays a critical role in maintaining client satisfaction, supporting account retention, and fostering business growth.
Supervisory Responsibilities:
Oversees Project Managers
Duties/Responsibilities:
Serve as the designated point of contact for assigned client accounts, ensuring consistent and professional communication throughout the lifecycle of each project
Manage client expectations regarding project timelines, deliverables, and technical requirements, maintaining a proactive approach to issue resolution
Coordinate with internal teams-including estimating, prepress, production, scheduling, and quality control-to ensure successful execution of printing jobs in accordance with specifications and deadlines
Review and approve job tickets, proofs, and client instructions, ensuring clarity and accuracy prior to production
Monitor job progress, proactively identify potential delays or challenges, and provide timely updates to clients
Attend production meetings and, when appropriate, participate in client press checks to confirm color accuracy and print quality
Support the estimating process by obtaining project details, assisting with pricing strategies, and facilitating client approvals
Assist with billing inquiries, post-delivery feedback, and resolution of service concerns in a timely and professional manner
Identify and communicate opportunities for additional services or expanded account engagement based on client needs and company capabilities
Accountable for coordinating all aspects of client's mailing, project team leadership, organization, and integration to deliver projects that meet stated project objectives and success criteria; including submission of graphics, text, data processing, letter shop instructions, printing, mail processing, scheduling guidance and support, professional mentoring is required.
Works co-operatively with others, being part of a team, assuming the role of leaders of the designated POD.
Works effectively with interdependent goals and fosters a collaborative environment to drive POD in the same direction.
Managers kick off meetings (RAP) for new/existing clients and or projects that have any degree of risk or need additional technical, scheduling, data or client requirement clarification.
Maintain detailed records of all client correspondence, project specifications, change orders, and service concerns using the company's designated systems.
Participation in regular team building sessions and career development training sessions is expected.
Must be professional in dress, communication, and actions.
Maintain a clean, organized, and safe working environment.
Consistent and Reliable attendance is mandatory.
All other duties as assigned.
Required Skills/Abilities:
Demonstrated knowledge of printing processes, finishing techniques, and production workflow.
Proficient in Microsoft Office applications & print-specific management systems (e.g., EFE, Trello etc..) a plus
Excellent written and verbal communication skills.
Strong organizational and problem-solving skills, with the ability to manage multiple projects simultaneously.
Must be able to lift 25lbs
Required to sit for long periods of time, bend, reach and move about the facility
Required to grip, twist, turn and type with both hands for long periods of time
Education and Experience:
Associates Degree and (or) 5 years Industry Experience Preferred
A minimum of three (3) years of experience in client relations, account management, or project coordination, and project management preferred
A basic understanding of the printing processes, letter shop processes, and USPS regulations as it pertains to 1st class and bulk mail design and compliance
Marketing Development preferred experience
Physical Requirements:
Must be able to consistently lift 50lbs
Required to stand for long periods of time, bend, reach and move about the facility
Required to grip twist and turn both hands for long periods of time
Must be authorized to work in the United States and successfully pass a comprehensive criminal background investigation.
For more information and details, email *********************
Moore Digital Print and Mail Center, Tulsa is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Moore Digital Print and Mail Center, Tulsa is also committed to compliance with all fair employment practices regarding citizenship and immigration status
Easy ApplyCustomer Service - Manager Customer Service 105-5002
Customer success manager job in Tulsa, OK
Responsible for leading the Customer Service department to better performance and improved service quality. Should have excellent attention to detail and organizational skills, paired with the ability to manage multiple projects. Responsible for analyzing contact center data and using that data to focus on improving performance and processes to better serve our members. The manager will establish contact center objectives, provide opportunities for associates to expand their knowledge of service, products and troubleshooting techniques. The manager should possess an understanding of all lines of business, products and services and use that knowledge to effectively drive communication in the department. Should possess exceptional interpersonal skills and utilize those skills to be a change agent that drives organizational change in the department. The manager will resolve emergency issues, serve as the liaison to other departments and may have responsibility for a team of front-line employees.Responsible for the direction and oversight for all functions and product lines of the Customer Service department. Serve as a role model and mentor to Customer Service leadership and staff.
KEY RESPONSIBILITIES:
Implement and direct operational activities to the Customer Service department to ensure the highest level of production and performance.
Lead and implement change initiatives related to business processes, products and policies.
Develop change strategies and plans, including stakeholder assessment, communications, leadership alignment and change readiness.
Ensure customer complaints and concerns are handled quickly and professionally to maximize customer relationships and department and company objectives.
Monitor department and member issues to create methods to lessen recurring issues.
Assess business objectives and develop changes for performance and service needs.Maintain performance standards that are supportive of corporate goals and member retention.
Maintain a strong working knowledge of industry regulations, restrictions and laws, ensuring the department's adherence to these regulations, and remaining current on industry's standards, new innovations and processes.
Ensure compliance with employer group performance guarantees, federal and state laws as well as oversight agencies such as URAC, CMS and DOI.
Interface with internal and external customers to report, assess and manage issues, solicit feedback and anticipate changes that would impact the daily operations of the department.
Assign responsibilities and evaluate performance of supervisory personnel.Review weekly and monthly reports from each area for performance and compliance.
Perform other duties as assigned.
QUALIFICATIONS:
Knowledge of call center technology and demonstrated success in meeting service levels.
Superior product knowledge.
Demonstrated change management skills.
Strong coaching and leadership skills, ability to motivate employees.
Decisiveness and attention to detail.
Affinity for multitasking with precision.
Capacity to accept and utilize constructive criticism.
Alignment with company's values.
Well- developed arbitration skills with the ability to remain impartial and calm under pressure.
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
Ability to communicate effectively with all levels of employees and customers.
Exceptional working knowledge of all aspects of the health insurance industry.
Ability to manage multiple projects simultaneously.
Proficient in Microsoft applications.
Successful completion of Healthcare Sanctions Background check.
EDUCATION/EQUIVALENT EXPERIENCE:
Bachelor's Degree in business, marketing, healthcare or related field preferred.
Five or more years' management experience in customer service, call center, healthcare or insurance environment or related industry.
Engagement Manager
Customer success manager job in Tulsa, OK
Do you enjoy solving complex data challenges, leading meaningful projects, and helping people turn ideas into impact? Are you comfortable connecting big-picture strategy into managing details, timelines, and teams? If so, you might be our next Engagement Manager!
At InterWorks, we help clients make sense of data, AI, and analytics. As an Engagement Manager, you'll combine your technical expertise with strong project leadership to guide clients through data transformation. You'll connect strategy to execution, ideas to outcomes, and people to possibilities.
This role is equal parts architect, advisor, and project manager. You'll help shape solutions, oversee delivery, and ensure that every project we take on reflects the best of InterWorks with clarity, collaboration, and craft.
Location Preferences: We'd love for you to join us from one of our offices in Portland, OR; Oklahoma City, Tulsa, or Stillwater, OK. Remote work may be possible depending on the situation - let's chat.
Salary Range: $120,000-150,000, depending on experience and qualifications.
What You'll Do
Lead analytics and data projects from start to finish, ensuring outcomes align with client goals.
Serve as the main point of contact for clients, managing expectations, communication, and long-term relationships.
Translate strategy into delivery plans, scoping, scheduling, and coordinating across teams to bring solutions to life.
Provide project management oversight to ensure timelines, budgets, and quality stay on track.
Act as a subject matter expert within projects for your area of focus (BI, data engineering, cloud, or governance).
Conceptualize, design, and deliver scalable analytics solutions using modern data tools and platforms.
Mentor consultants and engineers, guiding both project work and professional growth.
Support change management and help clients adopt new technologies, processes, and mindsets.
Collaborate with leadership on proposals and pre-sales, shaping scopes of work and delivery approaches.
What You'll Need
Five or more years of experience delivering analytics or data solutions in a consulting or enterprise environment.
Proven ability to lead complex projects with multiple stakeholders and dependencies.
Strong project management skills - PMP, Agile, or similar certification is a plus.
Hands-on experience with analytics and database tools such as Tableau, Power BI, ThoughtSpot, Snowflake, BigQuery, Redshift, or Databricks.
Familiarity with data orchestration and transformation tools (dbt, Matillion, Fivetran, Alteryx, or Python).
Comfortability with cloud platforms (AWS, Azure, or Google Cloud).
Excellent communication and storytelling skills, from executive briefings to technical discussions.
A track record of bringing clarity to complexity and driving projects to completion.
A collaborative mindset building strong partnerships across teams and with clients.
What We'd Like You to Have
Experience leading data modernization or governance initiatives.
A background in analytics platform design or embedded analytics.
Change management or organizational transformation experience.
Familiarity with pre-sales processes and scoping project work.
A passion for mentoring others and helping teams deliver great work together.
Why InterWorks
InterWorks is a people-focused tech consultancy that empowers clients with customized, collaborative solutions, and we love pursuing innovation alongside people who inspire us. Our approach to work and community is unique and unconventional-just like us-and that's the way we want it. The only thing missing is you. At InterWorks, we value unique contributions, our people are the glue that holds our business together. We're always looking for the right people, and we could be your perfect fit.
Auto-ApplyClient Development Manager
Customer success manager job in Tulsa, OK
Job Description
At Michael Trupia Country Financial, we are dedicated to cultivating lasting relationships with our clients. Situated in the heart of Tulsa, Oklahoma, we invite you to join us as a Client Development Manager, where your passion for service and knack for client relations will shine. Our team thrives on providing extraordinary support and building meaningful connections with each customer. In this on-site role, your outstanding interpersonal skills will be at the forefront as you work directly with clients, ensuring their needs are not only met but exceeded. We are looking for a dynamic individual who is eager to be a part of our positive and inviting work environment, where your contributions are valued and celebrated. If you are ready to take on a role that is both rewarding and instrumental in shaping the future of client relations at Michael Trupia Country Financial, we look forward to welcoming you aboard.
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Health Insurance
Life Insurance
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Hands on Training
Responsibilities
Customer Engagement: Proactively initiate contact with existing clients, understanding their evolving needs and offering solutions.
Client Retention: Develop and execute strategies to retain clients and maintain longstanding relationships.
Account Management: Oversee and manage client accounts, ensuring consistent and personalized service delivery.
Sales Growth: Identify opportunities to grow client accounts through upselling and cross-selling relevant products/services.
Collaboration: Work closely with other departments to ensure client satisfaction and address any issues that arise promptly.
Feedback Collection: Gather client feedback to facilitate service improvements and innovation.
Requirements
Educational Background: A bachelor's degree in Business, Finance, or a related field is preferred.
Experience: Previous experience in customer service, client relations, or a related field is essential.
Communication Skills: Exceptional verbal and written communication abilities are required.
Interpersonal Skills: Strong ability to build and maintain relationships with clients.
Problem-Solving: Ability to analyze client needs and provide effective solutions.
Organizational Skills: Excellent time management capabilities with an eye for detail.
Technical Skills: Proficiency in using CRM software and MS Office Suite.
Fitness Sales/General Manager
Customer success manager job in Tulsa, OK
StretchLab is seeking an experienced Fitness Sales/General Manager to oversee sales and operations for our beautiful, brand new studio that will be located in Tulsa, OK. Founded in 2015 in Venice, California, StretchLab is the industry leader in offering one-on-one assisted stretching. With Co-Founders coming from the Personal Training industry, Stretch Lab has created a variety of offerings to empower clients to ‘Live Long'. StretchLab has gathered a team of experts already certified in an array of related fields - physical therapy, chiropractic medicine, yoga, pilates, and more - and brought in the world's leading authority on stretching and flexibility to deliver on the promise of having the finest team of stretching professionals gathered anywhere. StretchLab's proprietary Flexologist ™ training ensures that their clients receive a world-class stretching session.
Position:The ideal Fitness Sales/General Manager will be primarily responsible for driving studio sales and memberships. This role is comprised of 80-90% sales and 10-20% staff management and studio operations.
Responsibilities:
Lead generation including Grass Roots Marketing and Networking
Seek out and grow Corporate Partnerships
Implement a sales process to schedule prospects into an introductory stretch
Drive Membership sales through outside sales and business development efforts
Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts
Supervise Sales Representatives and Flexologists
Proficiency in ClubReady, to include revenue reports, attendance reports, etc.
Create content for and monitor social media channels
Participate in regular sales, operations, marketing and studio calls
Assist in Monthly and Quarterly planning with ownership to grow revenue
Requirements:
An affinity and passion for fitness
2+ years of fitness sales experience or membership sales preferred
Confident in generating personal sales and training Sales Reps in sales
Competitive and pioneering spirit
Ability to work independently and collaborate with studio owner
Ability to manage and drive all revenue streams from membership sales to retail
Excellent communication and strong writing and interpersonal skills in person, on the telephone, and via email
Ability to excel in a fast-changing, diverse environment
Ability to recognize areas of improvement and make changes using good judgment
Ability to supervise and lead a team
Highly organized, proficient in technology and data management, ability to prioritize and meet deadlines
Professional, presentable, punctual, reliable and neat
Strong attention to detail and accuracy
Trustworthy and ability to handle confidential information
Ability to work harmoniously with co-workers, clients and the general public
Proficiency with computers and Studio software
Compensation & Benefits:
Competitive base salary based on experience & performance
Bonus based on performance and meeting sales goals
Potential for growth within the company
Compensation: $36,000.00 - $56,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Stretching is ancient, but StretchLab has redefined what it means to get a stretch.
Having someone with years of experience read your body, assess your needs and make sure that you have been thoroughly, expertly stretched is an extremely rewarding experience. Our team of highly trained Flexologists push you further than you can push yourself and open you up in ways that you just can't do on your own. Stretching is highly beneficial for you, especially when monitored and performed by a highly trained health professional. The flexibility, increased range of motion, symmetry and improved balance that can be achieved by being stretched is an important key to a longer and healthier life.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Stretch Lab Corporate.
Auto-ApplyGeneral Manager - Mac Sales and Leasing
Customer success manager job in Pryor Creek, OK
Mac Sales and Leasing in a Rent-To-Own (RTO) furniture, appliance, electronics, and computer provider in the U.S.
Come join our growing team!
Benefits include:
Salary: $45,000 to $105,000 Annually Plus Monthly Bonus potential
Paid Time Off
Closed on Sundays*
Discounts
Health & Retirement benefits (vary depending on location)
General Manager Role Summary:
The General Manager is the leader of the individual branch location. The General Manager performs a wide variety of job functions, directing, and coordinating store activities to ensure safe, professional, and profitable operations. The General Manager is accountable for meeting company objectives and adhering to company policies.
* This is an in-person job and only available physically at the specified location.
* You must be over the age of 21 to be considered for this position.
Principal Responsibilities:
* Acquire and Maintain Customers
* Compliance with all applicable federal, state and local statutes
* Implement sales and marketing programs
* Decipher, prepare and review financial statements and store reports
* Ensure adequate availability of merchandise at all times
* Fill out paperwork for submission to corporate support
* Follow monthly marketing plans
* Maintain company vehicles within safe operating standards
* Managing inventory and cash assets
* Meeting company standards for quality, customer service and safety
* Meet and exceed target sales and revenue goals
* Implementing marketing and growth plans
* Prepare daily work schedules, assign tasks, evaluate employee performance; discipline, enforce company policy and terminate when appropriate
* Provide a safe, clean environment for customers and associates
* Recruit, hire, and train to ensure efficient operations
* Set goals and conduct weekly staff meetings
* Store Management
* Train and develop associates
Requirements:
* Any combination of education and experience providing the necessary skills and knowledge are acceptable. Typical qualifications would be equivalent to:
* Associate or Bachelor's degree with course work in business, accounting, marketing or management.
* Two years' experience in retail or other business emphasizing customer service, account management or merchandising.
Physical Requirements:
* Routine lifting, loading, and moving merchandise (50-300 pounds) using a dolly
* Stooping, bending, pulling, reaching, and grabbing
* Ability to traverse multiple flights of stairs while carrying furniture, appliances, and electronics
* Prolonged periods of driving and standing
* Ability to work in various indoor and outdoor climates and weather conditions
Additional Information:
* Mac Sales and Leasing is an Equal Opportunity Employer and a Drug-Free Workplace.
* A detailed background check, including driving history and drug screening, is required.
Auto-ApplyCustomer Success Manager
Customer success manager job in Tulsa, OK
WHO WE ARE
Empowering Connections, Inspiring Possibility
SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet's people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.
The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.
What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners and communities. The company believes that by creating, discovering and nurturing these trusted connections, SageNet enhances the world that connects us all.
With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation's largest retail, financial, healthcare, utilities and energy organizations. SageNet manages communications for more than 430,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto and Washington, D.C.
WHAT YOU'LL DO
As a Customer Success Manager (CSM) for Managed Network Services & Digital Signage/Experience, you will take ownership of ensuring that customers achieve the highest level of success and satisfaction with our network solutions and digital signage/experience products. You will be responsible for driving monthly revenue retention and growth, cultivating strong relationships with clients, and closely monitoring their service performance and contractual compliance.
In this role, you will be the customer's primary advocate, ensuring they maximize the value of their network services and digital experience solutions while proactively identifying new opportunities to enhance service offerings and prevent potential churn.
Major duties and responsibilities:
Customer Excellence and Loyalty:
Own the customer relationship for managed network services and digital experience solutions, ensuring seamless onboarding, implementation, and ongoing success.
Work with clients to understand their specific needs related to network services, connectivity, and digital signage, tailoring solutions to deliver exceptional outcomes.
Proactively engage with customers through regular check-ins, business reviews, and support, understanding their customers, business, goals and needs.
Advocate for the customer internally, working with technical, product, and support teams to resolve any issues or challenges swiftly & improve process for future.
Continuously gather customer feedback on their digital experiences and managed services, using insights to drive improvements in service delivery and satisfaction.
Anticipating Challenges: Stay ahead of potential customer issues by regularly reviewing data and customer feedback, identifying any red flags that could impact their experience or cause churn.
Solution-Oriented Approach: Quickly identify solutions to challenges that arise, ensuring timely responses and resolutions that maintain customer satisfaction.
Risk Mitigation: Implement strategies to minimize risks related to contract compliance, service adoption, and customer retention, keeping customer needs front and center.
Revenue Retention and Growth:
Take full ownership of monthly revenue retention, focusing on reducing churn by addressing customer concerns and ensuring sustained value from network services and digital experiences.
Identify opportunities for upselling and cross-selling additional services, such as upgraded network solutions, enhanced digital signage packages, or advanced features that align with customer goals.
Partner with sales teams to strategically expand existing accounts, ensuring alignment with customer needs and growth objectives.
Monitor service performance metrics (e.g., network uptime, signage engagement) to ensure customers are receiving optimal value and to identify risks that could lead to churn.
Partner with sales, financial, service delivery, and support teams to validate and ensure accurate invoicing, pricing and costing.
Monitoring Performance and Contract Compliance:
Track and analyze customer usage of managed network services and digital signage, ensuring full compliance with contractual terms and agreed-upon performance standards.
Data Analysis for Continuous Improvement: Review customer usage and performance data to spot trends, identify challenges, and recommend solutions that improve both performance and satisfaction.
Conduct Quarterly Business Reviews (QBRs) to align customer goals with service delivery, ensuring that contractual obligations are met and providing data-driven recommendations for improvement.
Proactively manage customer contracts, ensuring timely renewals and working with legal and finance teams to address any issues related to contract terms, billing, or payment schedules.
Collaborate with technical teams to address performance issues and ensure high availability and reliability of network services and digital signage systems.
Optimize Processes: Continuously refine and improve customer success processes, looking for ways to enhance onboarding, engagement, and service delivery.
Key Metrics for Success:
Revenue Retention: Achieve and exceed monthly/annual retention targets by minimizing churn and driving additional revenue from upsells.
Customer Satisfaction (CSAT): Maintain or improve customer satisfaction and loyalty metrics, particularly around network performance and digital experience outcomes.
Churn Rate: Proactively reduce the churn rate by identifying and resolving issues related to network performance and digital signage effectiveness.
Upsell/Cross-sell Revenue: Drive additional revenue by strategically identifying and closing upsell and cross-sell opportunities for network and digital signage services.
WHO YOU ARE
Key Qualifications
To perform this role successfully, the Customer Success Manager must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, education, and overall experience required for the role.
Bachelor's degree in Business, IT, or a related field.
Strong understanding of network solutions, digital signage platforms, and their associated performance metrics.
Demonstrated ownership of customer relationships, with a proven track record of driving customer satisfaction and retention in technical services.
Excellent communication and relationship-building skills, with a focus on delivering tailored customer solutions.
Familiarity with CRM/Office tools (e.g., Salesforce, Microsoft Office). SAP, ServiceNow, Smartsheet are a plus.
Experience in a managed services is highly desirable.
Key Competencies
Ownership and Accountability: Take full responsibility for the customer journey, owning outcomes and ensuring the success of managed network services and digital signage deployments.
Customer-Centric Mindset: Focus on delivering outstanding service and value, tailoring network and digital signage solutions to meet customer needs and objectives.
Technical Acumen: Possess a strong understanding of network services, connectivity solutions, and digital signage platforms, allowing for informed conversations with customers and internal teams.
Proactive Problem Solving: Anticipate and resolve network or digital signage performance issues after they impact the customer, offering timely solutions.
Data-Driven Decision Making: Use key performance indicators (KPIs) and analytics to monitor service effectiveness, identify risks, and drive customer success initiatives.
WHERE YOU'LL WORK
Productively work in a hybrid work environment which consists of 2 mandatory “all-in” days, 1 variable day, and 2 virtual days. Hybrid work environment is applied per position/department and may be subject to change per changes in the Policy.
Business casual work environment
Ability to work in a fast-paced environment and manage multiple priorities.
Positive mindset, fearless to ask questions and push against status quo.
Ability to drive projects to completion on time.
Strong desire to work in a collaborative team-driven environment.
PHYSICAL REQUIREMENTS
Sit and/or stand for long periods
Use of hands and fingers extensively
Work on a computer 5 - 10 hours a day
CLASSIFICATION*: Exempt
POSITION TYPE: Fulltime
TRAVEL REQUIREMENTS: Minimal travel, 5-10%
DIRECT REPORTS: None
SAFETY SENSITIVE: No
Ready to join a team that values trusted connections? Apply now!
Equal Opportunity Employer
SageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As a federal contractor, SageNet complies with Section 503 of the Rehabilitation Act and VEVRAA, including nondiscrimination, outreach, and recordkeeping obligations. SageNet does not engage in race-, sex-, or gender-based affirmative action under Executive Order 11246, as those requirements were rescinded effective April 21, 2025. Reasonable accommodations are available as required by law.
Employment and Security Notice
Employment with SageNet is at-will and may be ended by either party at any time, with or without cause or notice. Job descriptions may be modified at any time. All employees must complete Security Awareness Training and follow SageNet's Information Security Policy to protect company and customer data.
Client Account Manager
Customer success manager job in Tulsa, OK
Centre is seeking a client-focused individual to serve as a Client Account Manager, responsible for strengthening and expanding relationships with existing clients across multiple levels of their organizations. This role is central to supporting customer project initiatives by partnering closely with vCIOs, Technical Account Managers, and vendors to ensure accurate quoting, seamless coordination, and meaningful client engagement. The ideal candidate will own the quoting process end-to-end, manage vendor relationships for pricing and sourcing, and help drive customer satisfaction and revenue growth through strategic account management and team selling initiatives.
Key Responsibilities
Team-Focused Selling
Collaborate with vCIOs to support and drive customer initiatives.
Own the quoting process from need identification through technical scoping, internal review, and customer engagement.
Work with Technical Account Managers to understand project scopes and BOMs.
Source and price products through vendor relationships to support quoting and implementation.
Answer customer questions related to quotes and project recommendations.
Drive customer buy-in and sign-off on quoted opportunities.
Account Management
Manage a subset of customer accounts, acting as the primary point of contact.
Present project opportunities, produce quotes, and lead approval efforts.
Maintain strong relationships with clients, positioning Centre as a trusted advisor.
Monitor account health, analyze trends, and identify cross-sell opportunities.
Sales Operations & Administration
Register Centre deals and maintain vendor relationships for pricing and updates.
Produce sales quotes in Sell and create/manage opportunities in ConnectWise Manage.
Assist with opportunity forecasting and renewal tracking.
Qualifications
Bachelor's degree preferred
3+ years of selling experience in the IT space (or related)
Familiarity with Dell, HP, Microsoft, Cisco, Citrix, amongst others and Managed Services preferred.
Superior track record in previous sales positions in a multi-product / service organization.
Ability to generate effective business-to-business sales relationships at both executive and engineering management levels.
Proven experience in account management and quoting.
Strong understanding of technical project scopes and BOMs.
Excellent communication and customer service skills.
Proficiency in ConnectWise Manage or similar CRM/quoting tools.
Ability to manage multiple priorities and drive cross-functional collaboration.
Auto-Apply