Customer success manager jobs in Upper Darby, PA

About the Company AnA Sourcing, LLC is a woman-owned, minority-owned small business dedicated and specializing in the sales of Industrial, Safety and MRO (Maintenance, Repair & Operations) items across a broad and distinguished government customer base. Since our inception in 1990, we have provided value and service to both federal and local government agencies, prime contractors, OEMs (original equipment manufacturer), and other commercial businesses. The cornerstone to our longevity and success is the steadfast belief in outstanding customer service and professionalism throughout the sales process. From the ease of quoting to your receipt of goods. Job Brief We are looking for an experienced Sales Account Manager to join our Sales Department. You will act as a liaison between our sales team and our clients, ensuring customer satisfaction. As a Sales Account Manager, you will work with government agencies and prime contractors to help supply the items and materials needed to complete their projects. This will be achieved by working with these companies to become a supplier and completing bid opportunities. In this role, you should showcase excellent communication and negotiation skills. You should also act proactively to address clients' needs and facilitate the sales process from beginning to end. This is an inside sales position working in an office setting. Ultimately, you should contribute to an increase in sales and maintain our company-client relationships at a high standard. Hours are 8:00 am to 5:00 pm with an hour lunch. Salary will be between $40,000 - $50,000 plus commission and bonuses. Potential annual income can range between $80,000 to $150,000. *This is an in-office position* Responsibilities Manage key government accounts Act as the point of contact for clients Prospect for new business by cold calling potential customers. Resolve problems and handle complaints in a timely manner Identify new potential customers Provide quotes to customers Keep track of current orders and backorders Establish best practices Monitor and report on sales performance analytics Suggest innovative ideas to increase sales and improve customer experience Benefits - 401(k) with Company Match - Health Insurance - Paid Time Off - Fitness Reimbursement Program

Account Manager - Client Growth & Relationship Focused Employment Type: Full-time, Salaried At Entech, we believe digital transformation starts with people. That's why our approach goes beyond tech-we combine strategy, implementation, and human-centric thinking to solve real business challenges for our clients. We're looking for a strategic, relationship-focused Account Manager to join our company. In this role, you'll drive growth within both new and existing client organizations-building trust, uncovering needs, and delivering solutions that move the needle. If you're energized by deep client engagement and long-term partnerships, this is the opportunity for you. What You'll Do: Build and manage long-term client relationships with a focus on strategic growth Identify and pursue new opportunities within both current client organizations and potential new ones Present tailored IT consulting solutions that address real business challenges Collaborate with internal delivery teams to ensure high-quality execution Act as a strategic advisor-helping clients think ahead and solve emerging issues Monitor client satisfaction and proactively suggest improvements Who You Are: A relationship-builder who earns trust and drives value over time Proven track record of growing accounts and expanding client relationships Skilled at navigating complex organizations and influencing decision-makers Experienced in IT delivery or a business role closely aligned with IT services Strategic and entrepreneurial-you own your book of business and always look for growth Consultative, creative, and naturally client-focused Comfortable balancing relationship expansion with proactive business development What You Bring: 6+ years of relationship management experience with Fortune 1000 clients Background in IT delivery or a business function tied to IT solutions Demonstrated success growing accounts across multiple business units or functions Strong negotiation and stakeholder management skills Ability to create and present custom-fit solutions for diverse client needs Bachelor's degree required What We Offer: Medical, Dental, and Vision coverage 401(k) benefits Paid Time Off (PTO) A full-time, salaried role based onsite/hybrid at our Malvern, PA office A collaborative, entrepreneurial environment where your impact is recognized

My client is seeking a Sales Account Manager in the Pennsauken, NJ area.We are looking for a Sales person to farm our existing client database offering additional products or expanding to additional locations within multi state clients. COMPENSATION: $65,000 - $75,000 base salary + quarterly commissions LOCATION: Pennsauken, NJ SCHEDULE: 4x10 hour days (Monday -Thursday) - No Fridays! (Other than incoming calls, this is a Sales position) MUST HAVE: High school diploma or equivalent; college degree preferred MUST HAVE: 3+ years of proven experience in customer service or a related field STRONGLY PREFERRED: High School and college athletes ready to bring that drive to their professional lives RESPONSIBILITIES: - We are seeking a motivated Sales Representative to grow revenue by expanding relationships with existing clients. This role focuses on identifying opportunities within current accounts-such as additional locations or complementary product needs-rather than cold-calling new businesses. The ideal candidate will be proactive, consultative, and skilled at uncovering client needs to deliver tailored solutions - Manage and nurture relationships with existing customers to ensure satisfaction and retention Identify opportunities for additional product sales within current accounts, including new locations or departments - Conduct regular account reviews to understand client needs and recommend solutions - Collaborate with internal teams to ensure timely delivery and exceptional customer service - Maintain accurate records of interactions, opportunities, and sales activities in CRM - Achieve or exceed sales targets and performance metrics - Proven experience in B2B sales, account management, or related field - Strong communication and relationship-building skills - Ability to identify growth opportunities within existing accounts - Self-motivated with excellent organizational skills EDUCATION AND EXPERIENCE: - High school diploma or equivalent; college degree preferred - 3+ years of proven experience in customer service or a related field - High School and college athletes ready to bring that drive to their professional lives please apply - Proven experience in B2B sales, account management, or related field - Strong communication and relationship-building skills - Ability to identify growth opportunities within existing accounts - Self-motivated with excellent organizational skills Benefits: - Competitive salary - Health, dental, and vision insurance - 401k Profit Sharing Plan - Paid time off and holidays - Collaborative and inclusive work environment #JDP

About the Company Northwest Traffic Control Services is seeking a dynamic and results-driven Area Sales Manager to lead our sales team in achieving ambitious growth targets within the Traffic Control sector. This role requires a strategic thinker with a strong background in outside sales and the ability to negotiate effectively. The ideal candidate will possess exceptional leadership skills and a proven track record of managing sales teams to success. As a key player in our organization, you will analyze market trends, develop sales strategies, and foster relationships with clients to drive revenue growth. About the Role Develop existing customer relationships to continue growth and retain business Source new business opportunities Develop sales plan and meet goals Strong negotiation skill in equipment rental and sales Assist in bidding jobs, including gathering of pre-bid information and contacts (DOT requirements, quantity take-offs and requirements) Applying knowledge of state (DOT), county and city DOT specifications to the project Identify key account decision-makers and establish professional relationships. Cold calling new and existing customers. Able to communicate and have people skills to interface with all levels of management along with follow up skills and ability to change mid-stream objectives to achieve targeted goals. Build and maintain a strong pipeline of sales opportunities to exceed sales initiatives for new projects within the customer/prospect base. Provide timely and accurate reporting of pipeline & account activities Participate in industry events, organizations, etc. to build our business and networking opportunities which may include Trade Shows and Quarterly meetings. Strategically develop and implement profitable sales growth plans within assigned territory, to ensure alignment with company goals and objectives. Responsibilities Problem Solving/Analysis Customer/Client Focus Results Driven Flexibility Knowledge of Excel, Word Strong organization and communication skills Presentation and speaking skills to small and large groups Excellent Time Management and Multi-Tasking Skills Interpersonal and communication skills. Qualifications Bachelors Degree or 10+ years experience in Sales/Sales Management Traffic Control. Project Management Experience with Signatory/Union Companies. Project Estimating Experience. Proficiency in Microsoft Office Suite products is required; Proficiency with web, Adobe and mobile applications a plus Job Type: Full-time Pay range and compensation package: From $80,000.00 per year DOE, commission based, and bonus eligible. Benefits: 401(k) Company car Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Paid training Vision insurance Equal Opportunity Statement: We are committed to diversity and inclusivity.

WHO WE ARE: Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary . It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global's portfolio of world-class luxury retailers and real estate assets. YOU WILL BE: At Neiman Marcus, we are committed to delivering a best-in-class luxury experience through exceptional service, curated product, and personalized relationships. We are seeking a Sales Manager who will be responsible for the sales experience of the Neiman Marcus King of Prussia Contemporary Apparel department , facilitating partnerships across functions, driving team towards goals, and leveraging team skills to build a customer-driven sales experience, all while being a steward of Neiman Marcus. WHAT YOU WILL DO: Drive towards the achievement of maximum sales and growth following company vision and values in partnership with other functional leads for department Oversee all aspects of merchandise and communications with merchant and vendor partners (e.g., presentation, returns, and damages) Contribute to strategic goals for the store and set priorities by department Review business with applicable Buyers for department and discusses action plans to produce positive results Establish plans and strategies in partnership with Client Development Lead(s) Develop understanding of and analyze internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs) Plan and complete departmental budgets and ensures guidelines are being followed to minimize operating expenses and maximize revenue Support audit compliance to enforce department and stockroom controls, as applicable Manage people, product and placement, and sales promotion within department WHAT YOU WILL BRING: 3-5 years of experience in luxury retail, business strategy, planning, or sales operations-preferably within a high-performing, client-centric environment Deep understanding of luxury service standards and the business of clienteling Strong analytical skills with a proven ability to translate data into insights and action Proficient in Excel and retail reporting tools Highly organized, self-directed, and comfortable in a fast-paced, evolving environment Strong communication and partnership-building skills, with a collaborative and solution-oriented mindset Discreet and professional with the ability to support elite sellers and clients YOUR LIFE AND CAREER AT NEIMAN MARCUS: Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental) An amazing employee discount SALARY AND OTHER BENEFITS: The [starting salary/hourly rate] for this position is between [$75,000-$90,000annually]. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate. [This position is also eligible for [bonus] [long-term incentive compensation awards].] Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). Thank you for your interest with Saks Global. We look forward to reviewing your application. Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7. Armis is a privately held company headquartered in California. Technical Customer Success Manager We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients' business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others. We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we're looking for individuals who are passionate about making customers successful. Responsibilities: Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform. Understand customer use cases and provide recommendations to improve security posture and platform utilization. Build and maintain trusted relationships with technical stakeholders and decision-makers. Act as the customer advocate within Armis, coordinating across teams to meet customer objectives. Ensure deployment and configuration align with key business use cases and are delivered on schedule. Stay current on third-party integrations and how they interact with Armis within customer environments. Serve as a subject matter expert in your area of technical proficiency. Partner with Product, Engineering, Support, and Sales teams to drive account success. Qualifications: Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH). 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role. 5+ years experience in network engineering, architecture, support, or design. 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments. Strong communication and presentation skills across technical and executive audiences. 3+ years experience in IT, security, healthcare tech, or similar environments. Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures. Bonus Points: Knowledge of healthcare/ICT devices, manufacturers, or applications. Experience securing IT, IoT, or healthcare systems. Familiarity with scripting languages (Python preferred). Ability to travel up to 20-25% per quarter. Salary range guidance for this position is: $139,000 - $188,000 The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis. The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity. Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. Please click here to review our privacy practices.

We're hiring a Customer Success Manager in Philadelphia to join Specops Software (an Outpost24 company), a global cybersecurity leader specializing in password management and authentication solutions. This is not a standard customer management role, it's a chance to lead strategic relationships, drive measurable outcomes, and shape how businesses experience cybersecurity success. You'll guide customers across enterprise and growth segments from onboarding through to adoption and advocacy, working closely with Sales, Product, and Support to ensure every customer gets maximum value from our solutions and achieves their goals. What You Will Do * Manage a diverse portfolio of enterprise and mid-market customers across North America, driving adoption, retention, and long-term value. * Build and maintain strong relationships with senior stakeholders and operational champions. * Collaborate closely with Sales, Product, and Customer Support to deliver a unified, best-in-class experience. * Identify expansion and renewal opportunities and partner with Account Management to secure them. * Leverage data and insights such as NPS, health scores, and churn risk to anticipate and prevent challenges. * Contribute to process improvements, playbooks, and engagement models that scale with growth. The Strengths You'll Bring * 3 to 5+ years in Customer Success, Account Management, or Client Services, ideally in a B2B SaaS or cybersecurity environment. * Proven success managing complex customer relationships and delivering measurable results. * Excellent communication, presentation, and stakeholder management skills across both executive and operational levels. * Proficiency with CRM and Customer Success platforms such as Salesforce, Gainsight, HubSpot, or ChurnZero. * Analytical mindset, proactive approach, and ability to stay ahead of customer needs. * Bachelor's degree or equivalent experience. But what's in it for you? In return for your efforts, we can offer you: * To be a part of one of Europe's fastest-growing cybersecurity innovators expanding rapidly across global markets. * A flat organizational structure and lots of autonomy; you are not just a number. You will join an organization that offers a steep learning curve, where your contributions will have a tangible impact. * A culture that values ownership, collaboration, and authenticity. * A tight-knit Customer Excellence department that thrives on teamwork between Customer Success and Support. * To grow your career, while making a real impact on how organizations stay secure and successful. * Competitive compensation, flexibility, and opportunities to shape the future of customer success in cybersecurity. * We prioritize the well-being and development of our employees. That's why we offer a fitness allowance to support physical health and encourage continuous self-improvement and personal growth. Employees also benefit from regular performance conversations with their managers, focused on development and career progression. * You'll enjoy local perks enjoyed from our lovely Philadelphia office, from after-work social activities to a vibrant and collaborative work environment. And so much more! Sounds like you? Then apply today! Don't fulfil all the criteria? At Outpost24, we're dedicated to building a diverse and inclusive workplace, where attitude, values, and willingness to learn are valued above all. So, if you're excited about this role but your professional experiences don't completely align with what we're looking for, we encourage you to apply anyway. This employer participates in E-Verify. As part of our hiring process, we will verify the employment eligibility of all new hires through the E-Verify System. Federal law provides all employees the right to work in the United States. Please note that this position requires full permanent working rights in the United States, as Outpost24 does not sponsor visas.

Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences. As a Customer Success Manager in Healthcare Payments, you support customers in their journey toward achieving their desired outcomes. Work closely with the Customer Success team and other cross-functional groups to ensure a seamless customer experience while gaining the skills you need to grow within your role. J.P. Morgan Healthcare Payments powers a better healthcare payments experience on one platform that connects consumers, providers, and payers for every healthcare payment transaction. The Customer Success Manager requires a self-motivated, problem-solving healthcare professional who wants to learn and be challenged in a fast paced, team-oriented environment. The Customer Success Manager is responsible for helping healthcare providers maximize the utilization and satisfaction with InstaMed products and services. Job responsibilities Develop strong relationships with J.P. Morgan Healthcare Payments customers' operational, technical, and financial stakeholders to ensure effective communication and collaboration. Execute product adoption, expansion, and retention activities to support a healthy customer base. Manage service escalations by identifying the scope of the issue, containing the impact, managing the positioning and communication, and ensuring the issue is brought to full resolution. Maximize revenue retention by identifying service and utilization trends, then develop and execute action plans to address the issues. Collaborate with customer stakeholders on the analysis and prioritization of defects and enhancements. Then coordinate internal prioritization and position timing expectations with your customers. Manage release communications to review new features and defect resolution prior to each InstaMed release. Then coordinate feature rollout to customers. Tracks and analyzes key metrics to measure customer success. Collaborate with other teams within J.P. Morgan in support of your customers, including facilitating regular meetings with stakeholders and managing follow up action items. Required qualifications, capabilities, and skills 4+ years of experience or equivalent expertise in customer success or a relevant domain area Strong verbal and written communication skills Strong technical aptitude and ability to effectively communicate with both technical and business stakeholders. Comfortable using technology with a willingness to learn new technological skills, programs, and tools Demonstrated analytical skills and critical thinking ability Ability to quickly learn and understand InstaMed's products and articulate best practices to maximize the value of our solutions. Sound judgment in responding quickly and effectively to customer inquiries and managing customer expectations. Minimum of 2 years' experience in a healthcare industry Preferred qualifications, capabilities, and skills Preferred qualifications, capabilities, and skills Healthcare technology experience preferred. Bachelor's Degree or higher, or equivalent work experience.

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay's robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere. As a Customer Success Manager, you'll be the primary point of contact for a book of enterprise clients, ensuring their needs are met through consistent communication. This role is ideal for someone who thrives in a fast-paced, technical environment, excels at relationship management, and enjoys collaborating across teams to drive client satisfaction and long-term success.Main Job Responsibilities (including but not limited to): Regularly assess client needs through consistent and ongoing meetings and email correspondence Ensure client satisfaction through timely follow-ups, proactive communication, and strong relationship management Manage client expectations across all stages of the customer journey by leading meetings with confidence and providing clear updates and recommendations Distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to address Oversee multiple client accounts and projects at once with strong attention to detail Ability to command a group of individuals in a room quickly and be assertive in a public environment Strong internal communication skills including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance) Work both independently and collaboratively in a fast-paced, evolving environment Stay current on product functionality to support client onboarding and explain technical concepts clearly Basic Qualifications: Bachelor's degree in Business, Technology, or a related field, or equivalent work experience. Minimum of 4 years in a customer-facing role such as Customer Success, Account Management, or Consulting, managing mid-size or enterprise clients. Experience working within a SaaS company or technology-focused organization. Recommended Skills and Experience: Strong communication and presentation skills with proven leadership in customer engagement scenarios. Capable of understanding business requirements and guiding customers toward best practices and actionable steps. Demonstrated success in planning and delivering engagements, problem-solving, and collaborating across teams. Experience working at a company operating in the payments space Excellent time management, organizational, and troubleshooting skills. Self-starter with a collaborative mindset and strong interpersonal skills Familiarity with CRM systems and customer success tools Willingness to travel up to 20% as needed Location This role is onsite in a hybrid capacity out of our office (2x/week) in Philadelphia. As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check. FreedomPay is an Equal Opportunity Employer, including Disability/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details JOB PROFILE SUMMARY The Director, Customer IAM Product is responsible for leading the strategy, design, and delivery of enterprise-wide Customer Identity & Access Management (CIAM) capabilities. This role focuses on unifying customer identity under a single CIAM platform to deliver a consistent, secure, and frictionless experience across all digital portals, applications, and services. The Director oversees the development and integration of CIAM capabilities, including registration, authentication, identity federation, consent management, and profile orchestration. They also lead efforts to secure API identity and access, ensuring robust protection of customer data and services across internal and external interfaces. As a key contributor to the organization's digital engagement strategy, the Director partners with product, engineering, cybersecurity, and customer experience teams to ensure CIAM capabilities support business growth, regulatory compliance, and customer trust. This role is accountable for defining the CIAM product roadmap, managing vendor relationships, and delivering measurable outcomes aligned with enterprise goals. * PRIMARY DUTIES AND RESPONSIBILITIES: * Lead the strategy, design, and delivery of a unified CIAM platform, enabling secure, seamless, and consistent customer identity experiences across all portals, applications, and digital channels. * Define and maintain the CIAM product roadmap, aligning with enterprise digital engagement, privacy, and security strategies. * Oversee customer identity capabilities, including registration, authentication, identity federation, consent management, and profile orchestration. * Ensure secure and scalable API identity management, including token-based access, client authentication, and integration with internal and external services. * Partner with product, engineering, cybersecurity, and customer experience teams to embed CIAM capabilities into digital products and services. * Evaluate and select CIAM platforms and technologies, ensuring alignment with business requirements, regulatory standards, and customer expectations. * Drive adoption of modern identity protocols (e.g., OAuth2, OIDC, SAML) and standards to support interoperability and secure access. * Ensure CIAM solutions meet compliance requirements, including data privacy regulations (e.g., GDPR, CCPA) and internal control frameworks. * Manage vendor relationships and product lifecycle activities, including licensing, feature adoption, and roadmap alignment. * Define and track product KPIs and success metrics, including customer onboarding success, authentication performance, and identity-related support volumes. * Contribute to enterprise IAM strategy, bringing deep expertise in customer identity, API security, and digital identity innovation. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit ************************************** Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call ************ or email ****************. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated Companies Affiliated Companies: AmerisourceBergen Services Corporation

Meet Instinct 👋 Instinct Science is an animal health software company that helps the world's leading veterinary practices deliver exceptional patient care, improve staff efficiency, and minimize team stress and burnout. Our easy-to-use EMR platform acts as the nerve center for veterinarians, veterinary nurses, and support staff alike, fostering seamless collaboration across teams. With our January 2024 acquisition of VetMedux, a company providing trusted education (Clinician's Brief) and clinical decision support (Standards of Care™, Plumb's) for veterinarians, Instinct has strengthened our commitment to delivering the mission-critical tools veterinary practices need to care for their patients at the highest level and with the best outcomes. We're fueled by compassion! Our team, our customers, and their patients and animal owners matter immensely to us. We put the Customer First; Act with Grace, Not Teeth; Do the Right Things for the Right Reasons; and know that Excellence is in our DNA. If these values speak to you, you might be a good fit for our Customer Success Manager role. A Sneak Peek of Your Role 🔭 This job, and the team at Instinct, is remote. This isn't a typical Customer Success role. It's a role for a thoughtful, motivated problem-solver who wants to define what great customer partnership looks like in veterinary medicine. You'll support a portfolio of hospitals using Instinct's tools (Instinct EMR, Treatment Plan, Plumb's, and Standards of Care) in their everyday clinical workflow. Your mission is simple and meaningful: help hospitals get real value from Instinct - value they can feel in their daily workflow, team confidence, and patient care. You'll build trust with clinical teams by showing them how to use our tools to reduce stress, support staff, and deliver safer patient care. You'll use data and curiosity to understand what's working, what's not, and where teams need help most. What You'll Do 🐱 💻 Drive Retention & Growth You own the success of your portfolio and build strong long-term relationships that lead to high retention. You act as a trusted advisor, helping hospitals and practices connect Instinct's tools to their real-world challenges and goals. When a customer is ready to grow, you help them understand how Instinct's broader platform - including our EMR - can support their next stage. You lead meaningful reviews that focus on impact - how Instinct is improving care, workflow, and the day-to-day experience for the team. Strategic Support You look for patterns across your portfolio and share helpful guidance, resources, and best practices without losing the personal touch. You use tools and technology to stay organized and informed, so your time is spent where it matters most - helping customers succeed. Strengthen Workflow & Clinical Confidence You know Instinct products deeply and can help teams apply them in practical, time-saving ways. You quickly recognize when teams are unsure or overwhelmed and help them build confidence - especially in high-pressure clinical moments. You tie Instinct's tools back to what hospitals care about most - smoother communication, less chaos, and safer patient care. Who You Are 🐱 💻 Must Haves: Customer Success (or similar) Experience: 3+ years in SaaS Customer Success or Account Management with a strong track record of retention or growth. Veterinary Experience: 5+ years in a veterinary hospital with a deep understanding of clinical and or operational workflows. Product Expertise: Hands-on experience with Instinct EMR or Treatment Plan, and Plumbs or Standards of Care. Tech Forward: Confident using dashboards and modern AI tools that enhance your productivity. Preferred: BS/BA degree preferred. Licensed Veterinary Technician (LVT/CVT/RVT) strongly preferred. How Instinct will care about YOU 🌞 We offer a supportive and caring work environment. We are transparent, open, honest, and empathic, both internally and externally. We pay our team well. We offer medical, dental and vision benefits and 401K with match. We give our team owner-like flexibility over work and time-off, including time to innovate and Flow State Fridays. We offer a generous stipend that can be used for almost anything to allow you to bring your best self to work. We provide all-expense-paid time throughout the year together, including at our annual retreat. The compensation range for this role is $65,000 - $95,000. Actual compensation will be determined through a variety of factors including the candidate's skills, qualifications, and experience. Instinct is an equal opportunity employer committed to equality and providing a pleasant work environment free from harassment or discrimination in any form. All employees will be treated equally without regard to race, color, religion, sex, sexual orientation, gender identity, family or parental status, national origin, ancestry, veteran, or disability status. If you require accommodations throughout any part of the pre-employment process, please contact our People team at [email protected]

Salary Range: $ 84,000.00 to $ 100,000.00 About SKF: SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos. Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030. We're guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet. We're a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment. Learn about SKF at ************ Position Summary The Customer Engagement Manager is a dynamic leader within the USA Aftermarket Customer Engagement team, responsible for cultivating a high-performance culture centered on customer excellence, team empowerment, and continuous improvement. This role leads a team of Customer Engagement Representatives, drives strategic initiatives that elevate customer experience, fosters employee development, and strengthens cross-functional collaboration. We are seeking a visionary leader who thrives in a fast-paced environment, inspires others, and is passionate about driving the evolution of our customer-centric culture. This individual will play a critical role in shaping the future of the department and must be a proactive, high-energy self-starter ready to drive immediate results. Key Responsibilities Leadership & Team Development * Lead, coach, and inspire a team of Customer Engagement Representatives to deliver exceptional customer experiences. * Foster a culture of empowerment, accountability, and continuous learning. * Identify and develop talent, providing mentorship and growth opportunities. Customer Experience Strategy * Set and execute a strategic vision for customer engagement that aligns with the overall vision of the department as well as business goals. * Ensure consistent delivery of the "wow" factor in every customer interaction. * Serve as an escalation point for complex customer issues, guiding resolution with empathy and strategic insight. Cross-Functional Collaboration * Partner with Sales, Engineering, and other internal teams to drive customer success. * Lead cross-functional initiatives to improve processes and enhance operational efficiency. Operational Excellence * Monitor performance metrics and implement improvements. * Ensure compliance with SKF policies and maintain a full value chain mindset. Strategic Communication * Communicate effectively across all levels of the organization, translating customer insights into actionable strategies. Qualifications * Experience: Minimum of 10 years in customer service, customer engagement, or related leadership roles, with a proven track record of managing teams and driving strategic outcomes. * Leadership: Demonstrated ability to lead, develop, and inspire teams. Experience mentoring others and fostering a culture of growth. * Strategic Thinking: Strong business acumen with the ability to align customer engagement strategies to broader organizational goals. * Communication: Exceptional written and verbal communication skills, with the ability to influence and present effectively to diverse audiences. * Customer-Centric Mindset: Deep commitment to understanding and advocating for customer needs. * Collaboration: Proven ability to build strong relationships across functions and influence outcomes. * Technical Proficiency: Proficient in Microsoft Excel and Microsoft Suite; comfortable with data analysis. * Adaptability: Willingness and ability to travel approximately 30-40% to customer sites, other SKF locations, and internationally to SKF Puebla. What You'll Love About SKF: Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays. Work/Life Integration. SKF supports work/life integration, home, family, community, personal well-being and health. Flexible work options available, depending on role. Diversity in the Workplace.?At SKF, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement and innovation. Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more! Bonus. SKF offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management. Invest in your Future. Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution Reports to: Director Customer Engagement Location: Blue Bell, PA Job ID: 23687 SKF provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. By applying to this job you acknowledge how SKF treats candidate data. Click HERE to review the SKF Data Privacy Consent Statement.

We don't simply hire employees. We invest in them. When you work at Chatham, we empower you - offering professional development opportunities to help you grow in your career, no matter if you've been here for five months or 15 years. Chatham has worked hard to create a distinct work environment that values people, teamwork, integrity, and client service. You will have immediate opportunities to partner with talented subject matter experts, work on complex projects, and contribute to the value Chatham delivers every day. We are seeking a Director of Customer Support to establish and lead a dedicated Customer Support function within our Product organization. This leader will design, build, and scale a global support team focused on front-line, product-specific inquiries and troubleshooting, distinct from domain-specific support and relationship management. This team will serve as the initial point of contact for product issues, with a clear framework for escalating more complex needs to the appropriate specialists. The Director will be responsible for defining our front-line support operating model in partnership with relevant client-facing teams. This role will report directly into the Head of Product and partner across the organization. In this role you will: Build and lead a new Customer Support organization focused on rapid resolution of product-related questions and issues Define and own the global support strategy, including staffing, coverage, and escalation processes across regions, ensuring smooth hand-offs of more complex, higher-level issues to specialized teams Optimize and manage the ticketing system and related support infrastructure, ensuring efficient routing, triage, reporting, and resolution Develop and maintain playbooks, SLAs, and KPIs to drive responsiveness at scale Collaborate with commercial and client-facing teams on escalation processes and resolution framework Partner with Product, Engineering, Customer Success and UX teams to close the loop on feedback, improve product usability, and ensure client issues inform the product development lifecycle Establish clear metrics and reporting to measure team effectiveness and client satisfaction, providing regular visibility to executives Build training and enablement programs to ensure the team can address common client questions with confidence and accuracy Foster a culture of empathy, accountability, and collaboration, ensuring the team delivers a world-class support experience Your impact: As our product suite expands and our client base grows, the need for a dedicated, product-focused support function has never been greater. The Director of Customer Support will ensure clients receive fast, knowledgeable, and consistent help, while creating the operational backbone that enables scale. By building a team closely connected to Product, this leader will also play a critical role in delivering excellent client service and supporting future product improvements, driving trust across our platform. Contributors to your success: 10+ years of experience in customer support, with at least 5 years in a leadership role building and scaling global teams. Proven success standing up support functions in a B2B SaaS or enterprise product environment. Expertise in customer support operations, including ticketing systems, workflow automation, and analytics. Strong operational mindset with the ability to balance strategic leadership and hands-on execution. Experience collaborating closely with Product, Engineering, and Customer Success to influence roadmap and improve client experience. Data-driven approach to measuring performance, identifying gaps, staffing, and delivering continuous improvement. Exceptional communication and change management skills to inspire confidence with clients, executives, and team members alike. The ability to be successful in a complicated, highly collaborative enterprise is necessary, especially in those with operational complexity, and diverse customer needs About Chatham Financial: Chatham Financial is the largest independent financial risk management advisory and technology firm. A leader in debt and derivative solutions, Chatham provides clients with access to in-depth knowledge, innovative tools, and an incomparable team of close to 700 employees to help mitigate risks associated with interest rate, foreign currency, and commodity exposures. Founded in 1991, Chatham serves more than 3,000 companies across a wide range of industries - handling over $750 billion in transaction volume annually and helping businesses maximize their value in the capital markets, every day. To learn more, visit ************************* Chatham Financial is an equal opportunity employer. #LI-onsite #LI-RK1

Job DescriptionHHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We're looking for an experienced Digital Customer Engagement Manager to join our Customer Experience team and lead the strategic design and execution of automated digital customer journeys that deliver exceptional customer experiences. This role is focused on helping our state/payer-sponsored homecare provider customers successfully adopt the HHAeXchange platform and realize its full value throughout every stage of their lifecycle. In this role, you will own digital engagement programs that drive provider activation and result in measurable adoption of our platform, aligned with defined milestones and strategic goals. You'll create scalable one-to-many engagement programs-including automated onboarding and adoption workflows, in-app experiences, targeted email campaigns, in-person events, office hours and webinars-that guide providers from initial onboarding through sustained platform use. Your work will be data-driven and outcome-oriented, with a strong emphasis on delivering the right message at the right time to drive action and reduce friction. Success will be measured in provider activation, platform adoption targets, and customer sentiment (i.e. NPS, CSAT). Success in this role requires deep understanding of the customer journey, from implementation to long-term engagement. You'll collaborate cross-functionally with teams such as Payer Customer Success, Implementation, Sales & Marketing, Technical Support, Customer Training, Internal Enablement, and Product. You'll also leverage tools like Pendo, Salesforce, and HubSpot to orchestrate and optimize digital touchpoints that scale customer success.This role follows HHAeXchange's hybrid work model, with an expectation to report to an HHAeXchange office if located within commuting distance (typically 3 days/week), unless business needs dictate otherwise. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. We are seeking candidates located in New York City, Minneapolis, or DC metro areas.Essential Job Duties Own the digital customer engagement strategy and execution for providers participating in state or payer-sponsored EVV programs, ensuring seamless progression through onboarding, adoption, and value realization. Design and execute automated customer journeys: drive the end-to-end digital experience (email, in-app messaging, webinars, and resource hubs, etc.) to drive platform adoption and deliver value to the right user/customer at the right time in their journey based on customer segmentation and lifecycle stage. Continuously optimize based on performance insights. Lead a cross-functional governance cadence for digital engagement across Payer CSMs, Payer Implementation, TCC, Marketing, and Product to support optimizing digital experiences and ensuring consistent, coordinated communication throughout the provider journey. Define and own the digital communications calendar by state/payer. Partner with Product to drive feature adoption from our sponsored provider segment via Pendo/in-app. Measure & Optimize - Own KPI framework & reporting (activation, adoption, NPS/CSAT) for sponsored providers and publish a quarterly scorecard. Use data-driven insights to iterate and improve campaign strategies, always keeping the customer experience at the center. Ensure compliance across State/Payer contracts: ensure all communications and digital programs align with contractual requirements across state programs. Deliver accurate, timely, and consistent messaging across every state/payer program rollout. Serve as subject matter expert on activation and adoption championing best practices and mentioning partners across communications, enablement and customer experience Other Job Duties Other duties as assigned by supervisor or HHAeXchange leader Travel Requirements Travel up to 10%, including overnight travel Required Education, Experience, Certifications and Skills Bachelor's degree or equivalent experience in communications, marketing, or related field. 5+ years of experience in digital engagement strategy or customer communications and customer success/engagement roles. Experience leading enterprise-scale digital programs across segments; strong analytical acumen (turning data into experience design changes). Proven experience working with a scaling portfolio of customers, automating customer experiences, and driving adoption and value outcomes. Proven ability to influence senior stakeholders in a matrixed org; budget/vendor management a plus Direct experience in the home care industry, with an understanding of the agency/provider perspective preferred Experience coordinating across multiple internal departments to deliver cohesive customer engagement strategies. Familiarity with state-sponsored healthcare programs or other regulated environments is highly preferred. Proven ability to manage customer-facing communications, including product releases, market updates, incident/crisis communications, creation of webinars, and landing pages. Strong writing, editing, and messaging skills with the ability to translate complex concepts into customer-friendly language. Skilled in leveraging platforms such as Pendo, HubSpot, and other customer engagement tools to design and deliver campaigns that drive adoption and engagement. Familiarity with segmentation strategies for targeting communications. Strong organizational and project management skills with the ability to handle multiple priorities. Excellent verbal and written communication skills; able to influence and collaborate with cross-functional stakeholders. Calm under pressure, with the ability to deliver clear, transparent communication during incidents. Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role. The base salary range for this US-based, full-time, and exempt position is $110,000 - $120,000 not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs. HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

SkillBridge Academy is a forward-thinking professional development organization committed to empowering individuals and organizations through high-quality training solutions, innovative learning programs, and strategic workforce development. We take pride in cultivating excellence, fostering collaboration, and creating pathways for long-term success. Our team is driven by purpose, guided by integrity, and inspired by continuous growth. Job Description We are seeking a highly organized and motivated Customer Support Manager to lead our support operations and ensure an exceptional experience for all clients and students. This role involves developing support strategies, managing service processes, and collaborating across teams to provide efficient, high-quality solutions. The ideal candidate is detail-oriented, proactive, and committed to delivering exceptional customer care. Responsibilities Lead and oversee daily customer support operations to ensure timely and accurate assistance. Develop and implement support procedures to improve service quality and team efficiency. Monitor client inquiries, identify areas for improvement, and optimize the customer experience. Collaborate with internal departments to resolve issues and streamline communication. Maintain service records, reports, and performance metrics. Train and support team members to maintain high service standards. Ensure consistent, professional communication aligned with company values and objectives. Qualifications Strong communication and leadership skills. Excellent problem-solving and organizational abilities. Ability to work independently and collaboratively in a fast-paced environment. Commitment to providing exceptional customer service. Attention to detail and a results-driven mindset. Additional Information Competitive salary within the range of $53,000 - $57,000 Professional growth and advancement opportunities Supportive and collaborative work environment Skill-building and training programs Comprehensive development opportunities within the company

At Blue Cross Blue Shield Global SolutionsSM (BCBS Global SolutionsSM), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered care, we go above and beyond for our customers and deliver an international healthcare experience that's simple, efficient, and human. Whether our customers live, work, travel, or study abroad, we give them the confidence and peace of mind to embrace every journey and say “yes” to new possibilities. We are currently seeking a Client Manager to join our corporate Client Operations team. This position is a hybrid remote office position with a base salary range between $73,000 - $77,000 plus potential year-end bonus. The Client Manager is responsible for an assigned list of accounts to investigate and resolve customer issues to ensure customer satisfaction thereby impacting retention. Responsibilities include: Provide client services for designated clients, primarily smaller groups Partner with the Underwriting department to prepare renewal submissions, complete benefit & rate comparison, and communicate strategies with clients Provide strategic guidance for each account to support client objectives Stay up to date on markets, products, and competitiveness Act as liaison between the client and company to resolve all normal service issues regarding billing, claims, eligibility, and other client service issues Assist in the generation of renewal information requests and issuing renewal letters Update Salesforce.com CRM information during the renewal process Promote the company's service standards and ensure a high existing customer retention rate Develop strong relationships with assigned accounts and brokers Support team members within Client Management on strategic accounts as needed Requirements: The ideal candidate will have a bachelor's degree plus at least 3 years of group life and health insurance experience as an Account or Client Manager within the health insurance industry or within a benefits brokerage environment Insurance license for designated insurance line is required within 6 months of hire Effective communication skills needed to support client service delivery Strong presentation skills including confidence and composure when dealing with senior level audiences Ability to manage multiple clients, projects, and initiatives simultaneously Solid problem-solving skills with the ability to perform work accurately, thoroughly and on time even under stressful conditions Experience in Microsoft Office Suite (i.e., Word, Excel, Outlook, and PowerPoint) and familiarity with CRM such as Salesforce What's In It for You: Flexibility to work from your remote home office with occasional visits to the corporate office for those who are local to the King of Prussia, PA area Opportunity for career advancement Competitive medical plans, with Telemedicine available 401(k) with generous company match Robust PTO accrual program with carry-over option Paid parental leave Employee assistance and wellness support 24/7 Free international healthcare coverage Work abroad arrangements available (for up to 30 days) Tuition reimbursement We are happy to be certified as a Great Place to Work! For more information about us, visit Careers | BCBS Global Solutions EOE

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7. Armis is a privately held company headquartered in California. We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients' business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others. We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we're looking for individuals who are passionate about making customers successful. Responsibilities: Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform. Understand customer use cases and provide recommendations to improve security posture and platform utilization. Build and maintain trusted relationships with technical stakeholders and decision-makers. Act as the customer advocate within Armis, coordinating across teams to meet customer objectives. Ensure deployment and configuration align with key business use cases and are delivered on schedule. Stay current on third-party integrations and how they interact with Armis within customer environments. Serve as a subject matter expert in your area of technical proficiency. Partner with Product, Engineering, Support, and Sales teams to drive account success. Qualifications: Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH). 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role. 5+ years experience in network engineering, architecture, support, or design. 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments. Strong communication and presentation skills across technical and executive audiences. 3+ years experience in IT, security, healthcare tech, or similar environments. Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures. Bonus Points: Knowledge of healthcare/ICT devices, manufacturers, or applications. Experience securing IT, IoT, or healthcare systems. Familiarity with scripting languages (Python preferred). Ability to travel up to 20-25% per quarter. Salary range guidance for this position is: $139,000 - $175,000 The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis. The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity. Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. Please click here to review our privacy practices.

If you are passionate about healthcare technology, supporting the needs of your customers, and have a strong desire to be a client-facing strategic account leader, we would love to speak with you about joining our team. As a Client Service Account Manager Vice President in Healthcare Payments, you will be part of the Relationship Management team responsible for owning and managing your own book of business consisting of some of our largest and most prestigious healthcare customers. Job responsibilities Serve as the Customer's primary healthcare payments business contact to help facilitate regular business activities that are both strategic and operational, deigned to promote value to ensure client satisfaction. Identify and build strategic relationships with operational and executive staff within your assigned accounts to ensure the highest levels of efficient interaction. Partner with JP Morgan Bankers and Treasury Management Officers to stay connected on customer relationship across our lines of business. Support Business Development activities which contribute to the achievement of the annual revenue plan including execution of regular Strategic Business Reviews, Strategic Account Plans, Customer Governance Calls and Solution Demonstrations. Identify upsell and new solution expansion opportunities within payments, banking and treasury to ensure revenue growth, and provide referrals as appropriate across the firm. Promotes adoption of InstaMed's solutions across your territory by identifying or promoting opportunities where InstaMed can offer value. Identify possible risk areas that could impact customer retention or damage the customer relationship and appropriately communicate and escalate internally in a timely and effective manner. Serve as a customer escalation point and help coordinate internal activities across various departments that result in a successful resolution for the customer. Prepare, deliver and execute customer Orders, Contracts, and Renewals to support retention and growth. Maintain and practice good Salesforce hygiene as it relates to customer account information and sales opportunities and pipeline. Maintain accurate and timely documentation of all activities relevant to the position. Demonstrate a thorough understanding of InstaMed solutions, products and processes. Required qualifications, capabilities, and skills 5 + years of professional work experience in a customer facing role. 3+ years of professional work experience in healthcare technology Display excellent people skills and ability to build relationships with customers and cross functional departments. Demonstrates sound judgment in setting customer expectations and managing sensitive customer situations. Influence without direct authority. Ensures a learned understanding of InstaMed's solution suite and articulate our value proposition. Displays strong analytical and problem-solving skills. Proficient with building and delivering customer presentations, decks, and executive level summary notes and action items Exhibits ability to be detail oriented and comfortable with researching and following written instructions to ensure necessary operational tasks associated with this role are completed timely and accurately. Proficiency in Excel, PowerPoint, and Salesforce Lightening. Preferred qualifications, capabilities, and skills Working knowledge of InstaMed solutions and processes. Prior work experience in healthcare payment processing. Bachelor's Degree or higher. Demonstrated knowledge of healthcare patient accounting systems / practice management systems i.e. Epic, NextGen, Meditech, Greenway, Cerner, etc. Proficient knowledge of healthcare revenue cycle. Experience with analytics tools and reporting using such tools as Salesforce reporting and Einstein Analytics.

Job DescriptionDescriptionWe are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients' business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others. We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we're looking for individuals who are passionate about making customers successful. What you'll do: Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform. Understand customer use cases and provide recommendations to improve security posture and platform utilization. Build and maintain trusted relationships with technical stakeholders and decision-makers. Act as the customer advocate within Armis, coordinating across teams to meet customer objectives. Ensure deployment and configuration align with key business use cases and are delivered on schedule. Stay current on third-party integrations and how they interact with Armis within customer environments. Serve as a subject matter expert in your area of technical proficiency. Partner with Product, Engineering, Support, and Sales teams to drive account success. What we expect: Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH). 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role. 5+ years experience in network engineering, architecture, support, or design. 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments. Strong communication and presentation skills across technical and executive audiences. 3+ years experience in IT, security, healthcare tech, or similar environments. Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures. Knowledge of healthcare/ICT devices, manufacturers, or applications. Experience securing IT, IoT, or healthcare systems. Familiarity with scripting languages (Python preferred). Ability to travel up to 20-25% per quarter. AdditionalSalary range guidance for this position is: $130,000 - $165,000 The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.