Post job

Customer success manager jobs in Urban Honolulu, HI

- 94 jobs
All
Customer Success Manager
Client Services Manager
Client Success Manager
Engagement Manager
Customer Account Manager
Strategic Accounts Manager
Client Relationship Manager
Director, Customer Support
Client Manager
Customer Service Manager
Client Partner
Relationship Manager
Channel Manager
Account Manager
  • Senior Client Services Manager

    Hiemployment Staffing Services

    Customer success manager job in Urban Honolulu, HI

    About the Company The Client Services Manager is responsible for owning and managing the day-to-day strategic, operational, and marketing execution for assigned client accounts, serving as the primary liaison between the client, internal agency teams, and external partners. This role oversees strategic planning, campaign execution, brand management, internal alignment, and community partnerships, ensuring all marketing initiatives are executed efficiently, on brand, and aligned with business objectives. The Sr. Client Services Manager plays a critical leadership role in maintaining visibility, accountability, and momentum across all marketing initiatives. About the Role Job Type: Full-time Pay: $75K - $80K Job Location: Honolulu, Hawaii (In-Person) Responsibilities Develop and maintain strong, trusted relationships with day-to-day brand partners and cross-functional internal teams, serving as a primary point of contact for assigned accounts Own and manage assigned account marketing activity calendars, ensuring alignment across strategy, promotions, campaigns, operations, and community initiatives Lead strategic planning support and campaign analysis, including performance tracking, KPI reporting, and post-campaign insights to inform ongoing optimization Prepare meeting agendas, lead client meetings as required, and ensure clear communication, follow-ups, and next steps are documented and distributed Report on client Work In Progress (WIPs) at internal production and operations meetings, ensuring visibility, accountability, and alignment across teams Assist in the development and execution of integrated marketing strategies and campaigns across creative, digital, media, PR, in-store, and community channels Facilitate the development of effective, on-brand campaigns through strategic planning, creative development, production coordination, trafficking, measurement, and optimization Collaborate closely with Creative, Digital and Operations to ensure initiatives are delivered on time, on budget, and operationally ready Support brand management and guardianship, ensuring consistency with brand standards Monitor and assist with marketing budget tracking, billing coordination, and financial reporting, flagging variances or risks as they arise Own and maintain key account documentation, including status reports, marketing calendars and shared asset libraries Coordinate and manage operational marketing needs, including menu content updates, POP materials, promotional items, collateral production, and distribution Assist with community partnerships, sponsorships, local events, fundraising initiatives, and brand activations, supporting Local Store Marketing (LSM) efforts Represent assigned brands professionally at meetings, events, shoots, media opportunities, or community activations as requested Assist with new client presentations, onboarding, and agency initiatives as needed Generate post-meeting recaps and action items for clients and internal teams Champion and contribute to a culture of collaboration, accountability, inclusion, growth, and creativity Qualifications Minimum of 7-10 years of experience in client relationship management or marketing experience in restaurant or retail marketing Strong interpersonal and communication skills Experience collaborating with cross-functional teams in the development of successful campaigns The ability to develop trusted relationships with clients built on a shared understanding of their goals, objectives, and business needs The optimism to think bigger, the curiosity to dig deeper, and the passion for doing better Determination, courage, and ingenuity in the face of obstacles, deadlines, ambiguity, and healthy conflict An infatuation with great food experience, customer service, a love of brands, and a lifelong affair with all things creative Ability to commute to and from the office for client meetings, events, and as needed Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices.
    $75k-80k yearly 2d ago
  • Customer Success Account Manager

    ISC2 4.1company rating

    Customer success manager job in Urban Honolulu, HI

    Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset. **This position is not available to residents of** **California** **.** **Responsibilities** **Customer Retention & Success** + Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention. + Conduct regular **account reviews** to assess customer goals, usage, and outcomes, providing actionable recommendations. + Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies. **Delivery Fulfillment** + **Facilitate service delivery** by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place. + Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers. + Partner with internal operations, instructors, and vendors to guarantee a seamless customer experience. **Account Operations** + Oversee the **day-to-day management** of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems. + Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met. + Develop and deliver account-level reporting on performance, usage, and ROI. **Growth & Lead Generation** + Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close. + Partner with Sales and Business Development to generate **qualified leads** and expand existing customer relationships. + Share customer insights and success stories to support marketing and sales initiatives. Perform miscellaneous duties as assigned **Behavioral Competencies** + Excellent written oral communication/presentation, and relationship-building skills + Strong project management and organizational skills, with the ability to juggle multiple priorities + Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen + High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics + Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business + Self-starter who provides creative and pragmatic solutions to business issues and problems + A positive, results-oriented attitude, with a sense of enthusiasm **Qualifications** + Experience in education, certification, training services, Cyber strongly preferred + Proficiency with CRM systems, reporting tools, and order processing workflows **Education and Work Experience** + Bachelor's degree in related field preferred, or equivalent work experience + 5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role **Physical and Mental Demands** + 25% travel required; this may increase where needed and may be required on short notice + Remain in a stationary position, often standing or sitting, for prolonged periods + Work extended hours when needed + Regular use of office equipment such as a computer/laptop and monitor computer screens **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _2 months ago_ _(10/21/2025 8:14 AM)_ **_Job ID_** _2025-2190_ **_\# of Openings_** _2_ **_Category_** _Sales_
    $88k-108k yearly est. 60d+ ago
  • Customer Success Manager - Cisco

    Shi 4.7company rating

    Customer success manager job in Urban Honolulu, HI

    **About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees - all 6,000 of them.** **If you join our team, you'll enjoy:** + **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** + **Continuous professional growth and leadership opportunities.** + **Health, wellness, and financial benefits to offer peace of mind to you and your family.** + **World-class facilities and the technology you need to thrive - in our offices or yours.** **Job Summary** The Cisco Customer Success Manager is responsible for retention and growth of SHI's Cisco Support Services & Software business. The Customer Success Manager will work closely with SHI sellers and build Cisco seller relationships as well as top customer relations inside the assigned coverage area. The Customer Success Manager will meet with customers each month, helping them with their Cisco environment and renewals, drive adoption, and ensuring a positive customer experience with SHI. **Role Description** + Executing against given key performance indicators including customer retention, growth of customers business, and selling Cisco support services & software + Managing the lifecycle of Cisco support services & software contracts including EAs + Building top level customer relationships with key SHI customers to ensure a positive customer experience. + Working with SHI sales to ensure they are reviewing Cisco roadmaps with stakeholders within the customer. + Partnering with the Cisco organization to co-sell effectively across a targeted list of customers + Continuous learning and development on new product technology offerings and Cisco support services & software specific offerings and programs. + Assisting in training SHI Sales on Cisco products & programs and how customers can benefit by leveraging their products & buying programs + Onboard customers to their Enterprise Agreement or other software subscription contracts + Assign licensing contracts to customers and guide their navigation throughout the Cisco Smart Accounts portal + Schedule and hold Quarterly Business Reviews with customers + Update customers on consumption, track issues, position services, and track service engagements + Take lead and execute on tracking customer`s true-forwards and consumption for EA subscriptions **Behaviors and Competencies** + Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. + Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions. + Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience. + Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management. + Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity. + Impact and Influence: Can persuade others to consider different perspectives. + Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences. + Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions. + Business Acumen: Can analyze financial and operational data to make informed decisions. + Emotional Intelligence: Can identify and manage personal emotions and begin to recognize others' emotions in moderate situations. + Results Orientation: Can set personal goals and work towards them, achieving results consistently. + Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions. **Skill Level Requirements** + The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate + In-depth understanding of Cisco's business model, architectural frameworks, support service portfolio with service levels, and buying programs. - Intermediate + Ability to articulate, sell, and quote Cisco support services, subscriptions, and buying programs - Intermediate **Other Requirements** + Completed Bachelor's Degree or relevant work experience required + Ability to travel to SHI, Partner, and Customer Events + 2+ years of experience in a technical, business, or sales role + 1+ year experience in a Cisco dedicated sales support / subject matter expert position selling, quoting, and managing Cisco Support Services & Software contracts including Enterprise Agreements self-sufficiently for Customers & Account Executives + Proficient in creating quotes within Cisco's Commerce Workspace for Renewals (CCW-R) & EAMP portal The estimated annual pay range for this position is $100,000 - $150,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
    $100k-150k yearly 38d ago
  • Manager, MSL Strategic Initiatives

    Meta 4.8company rating

    Customer success manager job in Urban Honolulu, HI

    We are seeking an experienced and highly motivated program manager to join our Strategic Initiatives team in MSL. Strategic Initiative Managers build and scale programs to strengthen the impact of our product and research teams. This includes defining project goals, creating project plans, managing project timelines, and ensuring that projects are delivered on time and within budget. We drive efficiency, cultivate relationships, increase knowledge sharing, and build capacity within our organization.The ideal candidate is entrepreneurial, experienced in navigating ambiguous situations, partnering with leadership, able to facilitate our teams' best work by managing short- and long-term projects and initiatives, anticipating project issues and resolving them, connecting resources to research/product needs, and removing barriers to doing great work. This role requires project and program management experience and broad knowledge of artificial intelligence, research, and product development. Communication skills, stakeholder management, the ability to manage complex logistics, and an organized approach are mandatory. **Required Skills:** Manager, MSL Strategic Initiatives Responsibilities: 1. Ensure that all MSL work on models consistently fulfills applicable regulatory requirements 2. Managing the inbound flow of data and privacy escalation requests 3. Legal engagement case management 4. Regulatory response tracking and management 5. Reporting & Metrics: Establish metrics and reporting mechanisms to track audit progress and outcomes **Minimum Qualifications:** Minimum Qualifications: 6. 3+ years driving end to end programs with ML/AI engineering teams 7. 8+ years working in FAANG (or similar sized tech) companies 8. 8+ years work demonstrated experience in program management in the area of privacy/risk/data 9. Quantitative, analytical, and conceptual problem-solving skills combined with business acumen 10. Proven track-record of organizing, developing, and executing strategy projects that deliver results 11. Experience driving end to end programs with ML/AI engineering and research teams **Public Compensation:** $186,000/year to $253,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
    $186k-253k yearly 8d ago
  • Customer Experience Director

    Zippy's Inc. 4.0company rating

    Customer success manager job in Urban Honolulu, HI

    Customer Experience Director REPORTS TO: Chief Operating Officer STATUS: Exempt The Customer Experience Director plays a high impact role in driving cross-functional initiatives that support enterprise-wide transformations. This role ensures seamless execution of strategic projects by aligning stakeholders, managing timelines, and maintaining a customer-first lens throughout the project lifecycle. Success means a painless experience for our customers and improved satisfaction. FUNCTIONAL ACCOUNTABILITIES: * Project Leadership & Execution - cross-functional projects that are central to the organization's strategic roadmap. * Customer Experience Alignment - champion for the customer during transition * Process Improvement & Change Enablement - organizational communication and customer feedback ESSENTIAL FUNCTIONS: * Leads and manages complex, cross-functional projects related to the customer experience from initiation to completion, ensuring alignment with strategic goals. * Provides visual representations of the customer journey to assist the organization to pinpoint key touchpoints and identify areas for improvement. * Upholds policies and procedures that reinforce the organization's branding strategy and goals. * Consults with cross-functional leadership to evaluate and recommend solutions that will facilitate the accomplishment of business goals and produce a frictionless customer experience. * Supports cross-functional change management initiatives with minimum disruption to the customer experience. * Frequently reviews and analysis data to inform strategic decision-making and provide data-driven insights. * Facilitate regular project updates, committee meetings, and feedback loops to ensure transparency and alignment. * Proactively manage expectations, resolve conflicts, and drive consensus across diverse teams. * Act as a guide and resource for stakeholders in the organization to infuse the voice of the customer into all aspects of the business. * Regular review of progress against CX roadmap, with adjustments based on customer feedback and competitive benchmarks. * Captures key milestones of customer experience projects and programs to support deadlines and cross-departmental communication. * Performs other related duties as assigned. CORE COMPETENCIES: * Understanding the Business - Customer Focus - Building strong customer relationships and delivering customer-centric solutions. * Making Complex Decisions - Manages Complexity - Making sense of complex, high quality and sometimes contradictory information to effectively solve problems. * Building Collaborative Relationships- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. QUALIFICATIONS: Scheduling: * Must be flexible and able to work primarily on weekdays, with occasional weekends when needed * Must be able to travel to neighbor islands or the continental United States as needed * Must have a valid driver's license and be able to drive to various locations * Preferably based in Hawaii. Physical Ability: * Must be able to lift up to 15 pounds * Occasional lifting of 20 to 30 pounds * Standing/walking up to 4 to 5 hours a day * Reaching/bending frequently * Good speech and hearing necessary for communicating with the staff, employees, managers and the public, talking on the telephone, and conducting training * Sight for performing computer work and paperwork * Prolonged periods sitting at a desk and working on a computer Mental Ability: * Good decision-making skills (uses independent judgment) * Planning/organizational skills (ability to set long-term or short-term goals, measures, time frames, and coordinate multiple tasks/activities, prioritize) * Analytical skills * Conflict resolution skills (through negotiation, mediation, problem-solving to achieve a "win-win" resolution) * Facilitation skills (ability to effectively guide individual/group discussions) * Reading, writing, and oral proficiency in the English language required Pre-Employment Requirements: * Must pass drug screening test * Must pass criminal background check Environmental Conditions: * Air-conditioned, office environment Education: * Bachelor's degree in Business Administration, Project Management, or Information Systems. * Formal education or training in conducting compliance investigations, and/or experience is desirable Experience: * Employment or professional history indicates an alignment to company's core values and philosophies * Five years of experience managing strategic, cross-functional projects. * Data Analysis experience * Experience with enterprise changes and implementation initiatives. Desired Skills: * Superior verbal and written communication skills * Tech fluency in restaurant systems * Superior interpersonal skills * Strong analytical, technical, and problem-solving skills * Proficient in Microsoft Office 365, or related software * Self-development skills (desire and ability to learn) * Able to make good decisions based on neutral fact-finding Desired Attributes: * Maintain high degree of integrity * Team player * Work under minimal supervision * Self-motivated * Action-oriented (exercising initiative to follow-up and follow through) * High level of accuracy * Detail-oriented * Responsible * Composed, articulate, confident Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
    $117k-145k yearly est. 59d ago
  • Army Client Success Senior Manager

    Accenture 4.7company rating

    Customer success manager job in Urban Honolulu, HI

    At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company and part of global Accenture, to do work that matters in a collaborative and caring community, where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! **You Are:** As a Client Success Senior Manager, you will proactively support sales and account growth through innovative solutions and delivery excellence. You will play a pivotal role in supporting and advancing initiatives within Military command operations. You will be responsible for establishing and maintaining client relationships and providing strategic direction for new initiatives. As a subject matter expert, you will provide strategic insights, technical guidance, and operational expertise to ensure the successful execution of projects and programs. You will collaborate closely with stakeholders to identify challenges, propose innovative solutions, and drive mission-critical outcomes. This role requires a deep understanding of Army operations and objectives, as well as the ability to translate complex requirements into actionable strategies. **Here's What You Need:** + Bachelors Degree or 10+ years of industry experience + Local to Hawaii + Possess comprehensive knowledge of the region and has well-established connections within the community + Will have a proven track record of leveraging their deep understanding of Military processes, protocols, and organizational structures to drive successful outcomes + Experience in supporting business development and proposal efforts + Can communicate effectively with Senior Military Leaders + This role requires an individual who is adept at building and maintaining strong relationships with key stakeholders and can navigate the local landscape to support our organizational objectives and market growth + The candidate ideally comes from a strong Military background **Bonus Points If:** + Advanced Degree + 15+ years of industry experience + Motivated and proactive, with a desire to understand and address complex areas + Curiosity for learning about new technology, industry best practices, and areas of risk, analyzing and turning new insights into concrete action + Strong written and verbal communication skills + Commitment to delivering tangible outcomes for customers and stakeholders + Excellent people management and relationship development skills **The Extras:** + US Citizenship Required + The ability to obtain and maintain a government security clearance As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of **California, Colorado, Hawaii, Illinois, Maryland,** **Massachusetts,** **Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland** . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. (********************************************************************* We accept applications on an on-going basis and there is no fixed deadline to apply. The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is: $146,100-$278,500 USD **_What We Believe_** _As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on._ **_Equal Employment Opportunity Statement_** _We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. (**************************************************************************** _Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women._ **_Requesting An Accommodation_** _Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired._ _If you_ **_ _** _are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter._ **_Other Employment Statements_** _Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States._ _Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration._ _Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process._ _The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information._ _California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here (********************************************************************************* for additional important information._
    $96k-116k yearly est. 60d+ ago
  • Account Manager - Downstream

    Ecolab 4.7company rating

    Customer success manager job in Urban Honolulu, HI

    As the industry leader in water technology, we're growing and need talented people like you to help us continue to protect the world's most vital resource. Nalco Water, an Ecolab Company, seeks a Technical Sales Representative to join its industry leading sales team. You'll be responsible for revenue and profit growth of programs and services in targeted accounts. Using a consultative sales approach, you'll build relationships with existing customers by executing system assurance programs that meet their key business needs. With strong account leadership, you'll also convert strategic competitive accounts and sell new technologies to current customers. What's in it For You: The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments The ability to make an impact with a company that is passionate about your career development Paid training held in the field and at Nalco Water Headquarters in Naperville, IL Enjoy a flexible, independent work environment Receive a non-decaled company vehicle for business and personal use Comprehensive benefits package starting day 1 of employment - medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more! What You Will Do: Execute strong team leadership by coaching and training other District Reps, championing corporate initiatives, and by planning and leading portions of District Meetings Generate and execute sales plans and strategies to close new opportunities within existing customer base, and in major, competitively-held accounts, to meet defined territory profit increase goals. Work closely with large, strategic current and prospective customers to understand business needs and recommend continuous improvement and innovation plans that will maintain and grow sales within assigned territory Develop strong relationships with key stakeholders within current and prospective customers, including plant or facility executives Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels Demonstrate the ability to stabilize jeopardy business in large, strategic accounts Position Details: Candidate must reside within a commutable distance from Kapolei, HI (20 minutes from HNL airport) Territory covers about a 20-mi radius of the surrounding area (all business on island is inside Kapolei) Targeted accounts are within the Downstream/Refinery market ~10% overnight travel required (for training purposes) Minimum Qualifications: Bachelor's degree 5 years of technical sales or field sales support experience Position requires a current and valid driver's license Immigration sponsorship is not available for this role Physical Requirements: Drive a company vehicle as required to perform job duties (pre-employment and ongoing motor vehicle record checks will be performed to determine eligibility to drive a company vehicle) Ability to perform essential functions of the job, with or without reasonable accommodation Preferred Qualifications: Bachelor's degree in engineering (chemical, mechanical, industrial) or life sciences (biology, chemistry, etc.) Water treatment or specialty chemical industry experience Working knowledge of boilers, cooling towers, and wastewater treatment systems About Nalco Water: In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, manufacturing, transportation, textile care, and global high tech) and heavy industry (chemical, downstream, paper, mining, power and primary metals industries) to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers. Annual or Hourly Compensation Range The total Compensation range for this position is $118,600-$177,800 which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws. Benefits Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. Potential Customer Requirements Notice To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to: - Undergo additional background screens and/or drug/alcohol testing for customer credentialing. - Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab. Americans with Disabilities Act (ADA) Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
    $118.6k-177.8k yearly Auto-Apply 23d ago
  • Customer Account Manager 4

    UKG 4.6company rating

    Customer success manager job in Urban Honolulu, HI

    **Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. **About the Team:** Retail Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers' goals with our broad set of products. We pride ourselves on fostering a supportive and innovative environment where every team member is encouraged to contribute their unique skills and expertise. Together, we strive to exceed customer expectations and drive significant business growth. **About the Role:** The Retail Enterprise Customer Account Manager will be focused on selling into Enterprise Retail named accounts in an assigned geographic territory. This position requires an individual who can successfully build and grow existing customer relationships selling our full suite of products. A successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives. **Key Responsibilities:** - Strengthen and expand customer relationships through regular and frequent face-to-face interactions designed to drive sales growth. - Attend industry events, trade shows, and conferences relevant to your customer base. - Proactively develop, utilize, and maintain a deep understanding of the customer's industry. - Advise, consult, and support customers on best and next practices in the utilization and expansion of services. - Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. - Collaborate with internal stakeholders to develop and maintain Annual Account Plans and Relationship Maps for each assigned account. - Build strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. - Leverage your sales management team, UKG executive sponsors, and in-person meetings to strengthen these relationships. - Conduct at least two in-person business reviews with the customer annually, covering adoption, support, and roadmap discussions. - Share new product offers and innovations during business reviews to drive sales. - Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams. - Maintain accuracy of account contacts and sentiment in SFDC, including a rolling four-quarter pipeline. **Basic Qualifications:** - At least 5 years of experience driving full cycle sales management process - Proven experience with a mix of transactional and strategic deals, ranging from 9-12 month sales cycles. - Demonstrated ability to consistently exceed a $1 million+ quota year over year, maintaining a pipeline three times the quota. - Experience selling SaaS solutions, preferably in HCM, WFM, Payroll and HCM Add-on modules. **Preferred Qualifications:** - Proven track record of building and growing customer relationships in an Enterprise territory. - Experience building strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. - Strong consultative selling skills with the ability to understand customer/prospect business requirements. - Excellent communication and presentation skills. - Ability to work collaboratively with internal stakeholders and leverage executive relationships. - Experience with Sandler, Challenger, Powerbase Selling methodology or similar Sales methodology - Superior negotiation, written and verbal communication skills **Travel:** - Up to 50% travel **Company Overview:** UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. **Equal Opportunity Employer:** UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster (************************************************************************************************** UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . **Pay Transparency:** The base salary range for this position is $125,000.00 to $170,000.00 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ********************************************* It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
    $48k-70k yearly est. 16d ago
  • Senior Client Services Manager

    Hiemployment

    Customer success manager job in Urban Honolulu, HI

    Job DescriptionROLE OVERVIEW:The Client Services Manager is responsible for owning and managing the day-to-day strategic, operational, and marketingexecution for assigned client accounts, serving as the primary liaison between the client, internal agency teams, andexternal partners.This role oversees strategic planning, campaign execution, brand management, internal alignment, and communitypartnerships, ensuring all marketing initiatives are executed efficiently, on brand, and aligned with business objectives.The Sr. Client Services Manager plays a critical leadership role in maintaining visibility, accountability, and momentumacross all marketing initiatives. **Requires at least 10+ years experience in Food and Beverage marketing.Job Type: Full-time Pay: $75K - $80KJob Location: Honolulu, Hawaii (In-Person) KEY DUTIES/RESPONSIBILITIES: Develop and maintain strong, trusted relationships with day-to-day brand partners and cross-functional internalteams, serving as a primary point of contact for assigned accounts Own and manage assigned account marketing activity calendars, ensuring alignment across strategy, promotions,campaigns, operations, and community initiatives Lead strategic planning support and campaign analysis, including performance tracking, KPI reporting, andpost-campaign insights to inform ongoing optimization Prepare meeting agendas, lead client meetings as required, and ensure clear communication, follow-ups, andnext steps are documented and distributed Report on client Work In Progress (WIPs) at internal production and operations meetings, ensuring visibility,accountability, and alignment across teams Assist in the development and execution of integrated marketing strategies and campaigns across creative,digital, media, PR, in-store, and community channels Facilitate the development of effective, on-brand campaigns through strategic planning, creative development,production coordination, trafficking, measurement, and optimization Collaborate closely with Creative, Digital and Operations to ensure initiatives are delivered on time, on budget,and operationally ready Support brand management and guardianship, ensuring consistency with brand standards Monitor and assist with marketing budget tracking, billing coordination, and financial reporting, flaggingvariances or risks as they arise Own and maintain key account documentation, including status reports, marketing calendars and shared assetlibraries Coordinate and manage operational marketing needs, including menu content updates, POP materials,promotional items, collateral production, and distribution Assist with community partnerships, sponsorships, local events, fundraising initiatives, and brand activations,supporting Local Store Marketing (LSM) efforts Represent assigned brands professionally at meetings, events, shoots, media opportunities, or communityactivations as requested Assist with new client presentations, onboarding, and agency initiatives as needed Generate post-meeting recaps and action items for clients and internal teams Champion and contribute to a culture of collaboration, accountability, inclusion, growth, and creativity REQUIREMENTS: Minimum of 7-10 years of experience in client relationship management or marketing experience in restaurantor retail marketing Strong interpersonal and communication skills Experience collaborating with cross-functional teams in the development of successful campaigns The ability to develop trusted relationships with clients built on a shared understanding of their goals, objectives,and business needs The optimism to think bigger, the curiosity to dig deeper, and the passion for doing better Determination, courage, and ingenuity in the face of obstacles, deadlines, ambiguity, and healthy conflict An infatuation with great food experience, customer service, a love of brands, and a lifelong affair with all thingscreative Ability to commute to and from the office for client meetings, events, and as needed. #SKR123
    $75k-80k yearly 5d ago
  • Client Partner, Real-World Evidence

    Datavant

    Customer success manager job in Urban Honolulu, HI

    Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. **Objective of the Role** The RWE Sales Specialist is responsible for driving growth with biopharma customers by leveraging Datavant's portfolio of real-world evidence (RWE) solutions, analytics platforms, and services. This role will partner closely with Client Partners across key accounts for co-selling, account planning, and evidence strategy alignment. You will serve as a trusted advisor on the use of real-world data (RWD) and RWE to support regulatory, market access, and HEOR needs - representing the voice of the customer and ensuring that Datavant's offerings meet evolving evidence generation requirements. The ideal candidate is comfortable leading complex, multi-stakeholder sales cycles and brings deep expertise in real-world data, evidence platforms, and outcomes research. **Responsibilities of the Role** + **Prospect & Generate Leads:** Develop and execute strategic plans to identify and target new business opportunities in biopharma, healthcare, and life sciences with a focus on organizations investing in real-world evidence strategies for regulatory submissions, market access, and clinical development. + **Build Pipeline:** Proactively engage prospects via outbound calls, emails, and industry networking to build a robust pipeline of opportunities related to Aetion's evidence generation and analytics solutions. + **Close Deals:** Own the full sales process - from initial outreach to contract closure - ensuring alignment between customer evidence needs and Aetion's RWE offerings, including the Aetion Evidence Platform (AEP) and associated data and consulting services. + **Client Engagement:** Present Aetion's value proposition in RWE and RWD analytics through compelling demonstrations and business cases that highlight regulatory-grade evidence generation, comparative effectiveness, and real-world outcomes research. Engage with senior stakeholders including heads of HEOR, RWE, Market Access, and Clinical Development. + **Collaborate Cross-Functionally:** Partner with marketing, product, and science teams to deliver tailored RWE solution proposals, ensuring alignment with client data strategies, evidence frameworks, and regulatory expectations (e.g., FDA, EMA guidance). + **Market Expertise:** Stay current on RWE market dynamics, regulatory guidance for real-world data, and competitor offerings to position Aetion as a strategic leader and partner of choice in the evidence generation ecosystem. + **Forecasting & Reporting:** Maintain accurate pipeline management and forecasting in CRM systems, with attention to evidence project cycles, platform usage models, and customer expansion opportunities. + **Drive Growth:** Identify new and upsell opportunities across assigned territories and existing accounts, particularly in expanding RWE adoption for post-approval studies, safety monitoring, and market access support. **Qualifications of the Role** + **Proven Track Record:** 10+ years of successful sales experience, ideally in healthcare, life sciences, or SaaS; with a strong preference for experience selling RWE, HEOR, or data analytics solutions. + **RWE Expertise:** Deep understanding of real-world data sources, evidence generation methodologies, and use cases across the product lifecycle - from clinical development to commercialization. + **Hunter Mentality:** Skilled at identifying, developing, and closing new RWE-focused opportunities with top biopharma clients. + **Sales Expertise:** Experience managing complex, consultative sales cycles involving scientific, commercial, and data stakeholders. + **Presentation Skills:** Exceptional ability to communicate scientific and technical value propositions to diverse audiences, including C-suite and RWE/HEOR leadership. + **CRM Proficiency:** Experienced in CRM management for tracking RWE opportunity pipelines and forecasting revenue growth. + **Industry Knowledge:** In-depth knowledge of RWE market trends, regulatory guidance, and payer evidence needs is essential. + **Collaborative Team Player:** Comfortable working with cross-functional science, data, and product teams in a fast-paced, mission-driven environment. + **Communication Skills:** Strong written and verbal communication skills, capable of translating complex RWE concepts into impactful narratives for decision-makers. \#LI-BC1 We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for additional variable compensation. The estimated base salary range (not including variable pay) for this role is: $136,000-$170,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
    $136k-170k yearly 3d ago
  • Client Manager

    World Wide Technology 4.8company rating

    Customer success manager job in Urban Honolulu, HI

    **Why WWT?** At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients. Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and creating a great place to work for all. Want to work with highly motivated individuals that come together to form high performance teams? Come join WWT today! We are looking for a Client Manager, Hawaii SLED/Commercial, to join our SLED (State, Local and Education) team within Public Sector. **Why should you join the SLED team?** As a Client Manager, you will be managing SLED and commercial accounts in the Honolulu metropolitan area. **Want to learn more about our SLED team? Check us out on our platform:** ************************************************** **What will you be doing?** The Client Manager's role is to achieve impressive goals by offering World Wide Technology's advanced suite of products through multiple OEM's including Cisco, Palo Alto, NetApp, Dell, HP, Amazon, Microsoft and VMware to name a few. This individual, in partnership with a talented team of System Engineers, will build consultative relationships with current and prospective customers while also focused on expanding WWT's footprint of services capabilities from deployment services to post deployment strategic staffing. This position will be based in Honolulu, Hawaii and will require some localized travel to meet with SLED/Commercial customers and partners. **Responsibilities:** + Lead the mission for WWT as a leading member of our SLED/Commercial team by pursuing and driving strategic programs within industry accounts. + Drive sales achievement through accurate forecasting and execution in assigned territory; assist team members with deal program qualification and strategy to promote sales and attainment numbers. + Strategic account planning, plan execution and competitive market positioning of WWT to ensure alignment of current and future business opportunities. + Work with various WWT team members on business solutions which will both enhance WWT's role with our customer as well as drive profitability. + Establish trusted relationships with vendors and OEM partners. Position WWT to win with our partners. + Engage our company "Subject Matter Experts" to create integrated solutions that address customers' needs. **Requirements:** + Candidates must have a successful track record in sales, specifically within SLED and/or commercial accounts in Honolulu. + Candidates must have existing and successful SLED/Commercial relationships and direct account experience within their assigned territory. + Executive level customer experience and current relationships are essential for success. + Experience with consultative services sales approach and/or disruptive technology is highly desired. + A recent understanding of the SLED/Commercial technical challenges and account complexities within and specific to the Honolulu territory. + Understanding of how government and education customers procure as well as knowledge of state, local, and cooperative purchasing agreements. + Must reside in Honolulu, Hawaii area. + Strong consultative services sales experience is highly desired. + Understanding the diverse selling motions of SLED/Commercial, including contracts and programs and an ability to creatively identify traditional and non-traditional paths to market. + Understanding the technical challenges and demands unique to SLED/Commercial organizations is critically important to this role. + Strong sales experience of infrastructure modernization, cybersecurity, cloud, and collaboration solutions while learning and incorporating WWT's differentiators-ATC innovation labs, NAIC global integration capabilities, and services expertise-to deliver end-to-end transformation + Strong skills in developing new relationships with customers and the ability to interpret clients' technical challenge and develop the appropriate solution. + Build and maintain strong relationships across multiple original equipment manufacturers to support solution development, collaboration, and long-term customer success. + Critical skills necessary are account planning with an extended team, calling at all levels within the customer's organization, and managing partner relationships. + Outstanding communication and organizational skills required. + Bachelor's Degree or equivalent industry experience preferred. Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $120,000.00 to $150,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: + **Health and Wellbeing:** Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program + **Financial Benefits:** Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement + **Paid Time Off:** PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement + **Additional Perks:** Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! _If you have any questions or concerns about this posting, please email_ _*****************_ _._ **Equal Opportunity Employer** **\#LI-TW1** **\#LI-hybrid** WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call ************** and ask for Human Resources.
    $120k-150k yearly Easy Apply 60d+ ago
  • Army Client Success Senior Manager

    Search 3.5company rating

    Customer success manager job in Urban Honolulu, HI

    At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company and part of global Accenture, to do work that matters in a collaborative and caring community, where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! You Are: As a Client Success Senior Manager, you will proactively support sales and account growth through innovative solutions and delivery excellence. You will play a pivotal role in supporting and advancing initiatives within Military command operations. You will be responsible for establishing and maintaining client relationships and providing strategic direction for new initiatives. As a subject matter expert, you will provide strategic insights, technical guidance, and operational expertise to ensure the successful execution of projects and programs. You will collaborate closely with stakeholders to identify challenges, propose innovative solutions, and drive mission-critical outcomes. This role requires a deep understanding of Army operations and objectives, as well as the ability to translate complex requirements into actionable strategies. Here's What You Need: Bachelors Degree or 10+ years of industry experience Local to Hawaii Possess comprehensive knowledge of the region and has well-established connections within the community Will have a proven track record of leveraging their deep understanding of Military processes, protocols, and organizational structures to drive successful outcomes Experience in supporting business development and proposal efforts Can communicate effectively with Senior Military Leaders This role requires an individual who is adept at building and maintaining strong relationships with key stakeholders and can navigate the local landscape to support our organizational objectives and market growth The candidate ideally comes from a strong Military background Bonus Points If: Advanced Degree 15+ years of industry experience Motivated and proactive, with a desire to understand and address complex areas Curiosity for learning about new technology, industry best practices, and areas of risk, analyzing and turning new insights into concrete action Strong written and verbal communication skills Commitment to delivering tangible outcomes for customers and stakeholders Excellent people management and relationship development skills The Extras: US Citizenship Required The ability to obtain and maintain a government security clearance As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply. The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:$146,100-$278,500 USD What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women. Requesting An Accommodation Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
    $58k-70k yearly est. Auto-Apply 48d ago
  • Strategic Account Manager, DoD

    Ralliant

    Customer success manager job in Urban Honolulu, HI

    **The Strategic Account Manager (SAM) serves as the trusted, primary interface with key customers, including U.S. Department of Defense agencies, prime contractors, and other strategic accounts. The SAM builds deep, long-term relationships and ensures customer needs are translated into executable internal commitments that drive satisfaction and growth.** **This role is critical to improving customer intimacy, eliminating fractured customer interactions, and creating a unified, customer-focused engagement model. The SAM anticipates customer needs, captures demand signals, influences requirements, and ensures the organization delivers on its commitments.** Role is remote with travel required to customer locations as needed. **Key Accountabilities** + Capture demand signals and forecasts to inform pipeline and resource planning. + Shape requirements and influence specifications during early engagement. + Lead customer Q&A, pricing discussions, and proposal clarifications in partnership with Proposal and Pricing teams. + Serve as primary escalation point of contact for assigned accounts. + Partner with Program Managers to balance customer commitments with delivery feasibility. + Act as the "voice of the customer" across the organization, advocating for needs while balancing business interests. + Track, report, and continuously improve account performance, including revenue, profitability, customer satisfaction, and contract execution. **Core Competencies & Skills** + Relationship and trust building in defense environments. + Customer advocacy and negotiation skills. + Strategic account planning and growth mindset. + Commercial and technical fluency to bridge customer and internal teams. + Risk awareness and anticipation of customer or delivery challenges. **Critical Behaviors** + Prioritizes customer intimacy while protecting company interests. + Anticipates and surfaces customer needs/issues before they escalate. + Partners cross-functionally with Program Management, Operations, Engineering, and Contracts. + Communicates clearly and transparently with both customers and internal stakeholders. + Operates with integrity and ensures compliance with FAR/DFARS, ITAR, and all applicable government contracting requirements. **Success Measures** + Forecast accuracy within ±10% of assigned customers. + ≥90% customer satisfaction score in account-specific surveys. + Zero "surprise escalations" not pre-flagged to leadership. + Growth in share of wallet or follow-on awards within 2 years. + On-time delivery (OTD) performance for assigned accounts. **Qualifications** **Must-Have** + Bachelor's degree in business, engineering, or related field. + 8+ years of proven experience in account management, business development, or related role within the defense or aerospace industry. + Demonstrated success managing relationships with U.S. Department of Defense agencies and/or prime contractors. + Strong understanding of the U.S. defense acquisition process, contracting vehicles, and regulatory requirements (FAR/DFARS, ITAR). + Exceptional interpersonal and communication skills, with the ability to build trust and influence across multiple levels. **Preferred** + Master's degree in business, engineering, or related field. + Experience with complex capture strategies, early requirement shaping, and multi-year account planning. + Familiarity with CRM systems and pipeline forecasting tools. + Track record of delivering account growth (expansions, follow-on awards, or increased share of wallet). **Compliance & Culture** + Ensure all customer engagements and transactions comply with applicable regulations, including ITAR, FAR/DFARS, and other U.S. government contracting requirements. + Maintain the highest standards of ethical conduct and integrity in all dealings with customers and partners. + Actively model and reinforce Ralliant/PacSci EMC cultural attributes: _We Win as One Team, We Unlock Growth, We Deliver with Discipline, and We Learn by Doing._ \#LI-RG1 **Ralliant Corporation Overview** Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world. We Are an Equal Opportunity Employer Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com. **About PacSci EMC** Pacific Scientific Energetic Materials Company (PacSci EMC), a Ralliant Corporation (NYSE: RAL) operating company, makes critical missions possible. From concept to demonstration to delivery, we provide leading-edge energetic materials, devices and subsystems for use in military and commercial applications. With engineering and manufacturing capability in Arizona and California, our associates work together to solve the toughest technical challenges with a dedication to Safety First, Quality Every TimeTM. We enable success for innumerable missions on a daily basis, impacting the lives of military personnel, law enforcement officers, commercial airline pilots, astronauts, and oil field operators. For nearly a century, PacSci EMC's experience and expertise has been relied upon in the times When Milliseconds MatterTM. For more information, go to ******************** EMC is an equal opportunity employer. We do not discriminate against any applicant or employee on the basis of race, sex, religion, age, national origin, color, disability, or veteran status. Nonetheless, pursuant to our subcontractor status on highly sensitive national security matters, Mechanical Assemblers and all other floor personnel who frequently shift cell assignments, as well as any personnel directly working with the following contract are subject to the following contractual provision: THAAD PRIME Flowdowns (H-Clauses) H-42 FOREIGN PERSONS, paragraph D., "All employees of all entities that make up the Contractor's team, whether subcontractors, consultants, or anyone who works with or on behalf of the Contractor will be citizens of the U.S." Accordingly, only U.S. citizens will be qualified to fill these roles. We are committed to providing a workplace free of any discrimination or harassment. We all have a role in building a community where everyone belongs. Where you can speak your mind, be yourself, and feel supported. It's how we achieve more together - for each other, for our customers, and for the world. ******************************************** We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com. **Bonus or Equity** This position is also eligible for bonus as part of the total compensation package. **Pay Range** The salary range for this position (in local currency) is 126,700.00 - 235,300.00 **Is this role subject to ITAR?** The essential duties of this position require adherence to U.S. Government export control regulations. Accordingly, candidates must either be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3)) or be prepared to collaborate with the company in securing the necessary U.S. government export authorizations. While the company encourages all interested applicants to apply, please be aware that ongoing employment is dependent upon obtaining the appropriate government export authorizations.
    $61k-78k yearly est. 60d+ ago
  • US Seasonal Tax-Financial Services Organization- Private Client Services-Manager

    EY 4.7company rating

    Customer success manager job in Urban Honolulu, HI

    At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. **FSO Seasonal Tax - Private Tax- Manager - Remote** **The opportunity** EY is currently seeking experienced seasonal tax professionals. You'll join the team at a critical time, leveraging your expertise to help support our clients. In return, you can expect the support of some of the most engaging colleagues around. You'll receive hourly, overtime eligible pay, and a unique opportunity to enhance or refine your skills within one of our high performing tax teams. Private Tax is a growing practice within EY, and you'll see that growth reflected in our career opportunities. The team has a dedicated focus toward serving privately held companies and their owners and their families. These clients span from family-owned businesses to private equity owned companies. One thing they all have in common is they are high growth private companies. **Your key responsibilities** + A strategic eye toward prioritizing when working on multiple complex projects + Influencing skills, and the confidence and curiosity to question existing processes + The ability to produce technical writing and research in a tax context + Experience performing high quality review of complex tax returns + Knowledge/experience in handling High Net Worth and Individual Tax Returns, or complex partnership compliance + Experience with federal and state personal and trust income tax + A thorough understanding of estate and wealth planning + Experience researching tax issues to develop effective tax planning strategies and translate complex data from a range of sources into client-ready insights and deliverables + Comfort with working remotely in a virtual team environment **To qualify for the role, you must have ** + Valid US Certified Public Accountant (CPA) license or active state bar membership + A bachelor's degree in accounting, finance, business, or a related discipline + A minimum of 4 years of relevant experience in tax compliance for private client individuals, partnerships, and/or S Corps + Strong analytical skills, written/verbal communication skills, interpersonal; problem-solving ability and attention to detail **Skills and attributes for success** **Ideally, you'll also have** + A proven record of excellence in tax accounting for financial statements with a top or mid-tier firm **What we look for** We're interested in strong team players who support their colleagues in reaching their goals while also considering their own workload and deliverables. We're looking for people with a genuine passion for tax, and the future of tax, and are inspired to help our clients meet complex tax obligations. If you have a strong quality focus, the desire to develop meaningful relationships, and the ambition to deliver above and beyond expectations, this role is for you. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + The salary range for this job in all geographic locations in the US is $90/hr to $120/hr. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .
    $67k-80k yearly est. 38d ago
  • Client Relationship Manager

    Cerity Partners Management 3.5company rating

    Customer success manager job in Urban Honolulu, HI

    The Client Relationship Manager role focuses on the development of client relationships and ongoing client support. Responsibilities include maintaining client and vendor relationships, presenting relevant materials to clients or team members, and other basic administrative duties. This position requires excellent organizational skills, a commitment to providing friendly and professional client services, and the ability problem-solve while adhering to regulatory requirements. The role also involves learning about investment products and the legal and legislative rules governing qualified, corporate retirement plans. Cerity Partners is excited to open a new office location on O'ahu. This role will be hybrid and based out of Honolulu. Primary Responsibilities Basic preparation of client forms and financial reports for client meetings. Presentation of relevant materials to clients on a quarterly or semi-annual basis Provide ongoing support to clients while ensuring requests/needs are managed in a timely manner Maintaining accurate client records as needed Develop knowledge of investment accounts, products and the forms required to transact business. Assist with internal coordination across departments to ensure tasks / follow-up are completed in a timely manner. Ongoing maintenance and quality control of CRM. Organize advisory team meetings and events. Collaborate with other departments to improve general processes, receive/provide feedback as needed. Maintaining communication and coordinating services with 3rd party vendors Receive client calls and resolve questions/issues as needed. Execute client appreciation and retention activities. Providing account and regulatory/legislative updates in a timely manner Ability and willingness for local and extended travel, as needed Required Qualifications: Bachelor's degree 2 - 5+ years of experience Skills and Competencies: Demonstrate strong and effective communication, organizational and time management skills. Comprehensive knowledge of investment accounts, products and the forms required to transact business. Ability to work in a team based/collaborative environment. Must accept and thrive in a fast-paced, changing environment. Interest in applying for/maintaining ongoing or continuing education credentials Demonstrate proficiency with Microsoft 365, Adobe, Salesforce, Zoom Adherence to all compliance policies & procedures. Demonstrate the Cerity Partners culture. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at a time. Compensation Range: $60,000-70,000 Why Cerity Partners: Our people drive our success by working together to deliver exceptional service to our clients. Below is a glimpse of the key elements of our total rewards package: Health, dental, and vision insurance - day 1! 401(k) savings and investment plan options with 4% match Flexible PTO policy Parental Leave Financial assistance for advanced education and professional designations Opportunity to give back time to local communities Commuter benefits Cerity Partners is committed to providing an environment where all individuals can be their authentic selves. We are an Equal Opportunity Employer who respects each individual and supports the diverse cultures, perspectives, and experiences of our colleagues. We are dedicated to building an inclusive and diverse workforce and will not discriminate based on race, religion, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. Cerity Partners is committed to working with and providing accommodations to applicants with disabilities or special needs. For those needing accommodations, please reach out to **************************. Applicants must be authorized to work for any employer in the U.S.
    $60k-70k yearly Auto-Apply 60d ago
  • Partner Engagement Manager - Navy Pacific (Hawaii)

    Sitreps

    Customer success manager job in Urban Honolulu, HI

    Partner Engagement Manager - Defense & Operational Planning Software Compensation: $170 -$190K Base + $30 -$50K Bonus + Equity Location: Honolulu, Hawaii SWO VETERANS PREFFERED About the Client A cutting -edge platform revolutionizing how military staffs conduct planning and collaboration. Designed to accelerate real -time decision -making and operational workflows across multi -echelon commands. The product integrates AI -powered tools, highly customizable interfaces, and collaborative features purpose -built for high -tempo environments. Trusted by major commands and service branches across the globe. Founded by former military planners and elite technologists, the team now exceeds 180 members and includes veterans from all branches and engineers from leading software companies. Backed by over $100M in venture capital from top -tier investors, the company is on an aggressive growth trajectory. Your Mission As a Partner Engagement Manager, you will: Build and maintain relationships with military users, ranging from mid -grade officers to Flag and General Officers. Drive adoption across key planning directorates (e.g., N35, N5), working toward platform saturation across operational workflows. Blend traditional training with nuanced influence strategies to achieve near -total adoption across your assigned region. Champion user feedback to inform product development, while staying deeply proficient in platform capabilities. Represent the company brand and values across military and partner engagements. Support growth into allied and partner nation staff environments. Core Responsibilities Lead or support military exercises, both virtually and in person. Observe users and feed back actionable insights to improve the platform. Deliver on -site and remote support to senior -level customers. Map and leverage social dynamics within commands to support account retention and expansion. Act as the conduit between frontline users and the product engineering team during incidents or outages. Advocate for engineering access, technical workarounds, and policy exceptions as needed - especially in secure environments. Who You Are A seasoned operational planner who commands respect from O -4s to Generals - when you speak, the room listens. Experienced in working within complex military headquarters and operational constructs, especially in Europe -focused commands. Highly dependable - your reputation is built on follow -through. People count on you, especially in high -visibility moments. A problem -solver in bureaucratic systems. You don't take “no” from someone who can't say “yes.” Technically sharp. You don't need to write code, but you can master complex software quickly and speak fluently with technical teams. Mission -driven. You care deeply about supporting the warfighter and enhancing the speed and quality of their decisions. Ambitious and adaptable - eager to grow alongside a fast -scaling company. Comfortable navigating ambiguity and taking initiative with little oversight. Qualifications Deep experience in operational planning, ideally within a multi -star headquarters. Advanced military education (e.g., Command & Staff, SAMS, JAWS, SAW). Hands -on involvement in major exercises and experience deploying software on classified networks. Proven record of expanding software usage within government or military organizations. Strong interpersonal and client -facing skills, both remotely and on -site. Able to respond to incidents and coordinate seamlessly with technical teams. Track record of navigating large, bureaucratic systems and getting things done. Current Top Secret clearance with SCI eligibility required.
    $170k-190k yearly 31d ago
  • Manager, HCP Engagement

    Otsuka America Pharmaceutical Inc. 4.9company rating

    Customer success manager job in Urban Honolulu, HI

    The Manager, HCP Engagement Lead is a dedicated execution role responsible for the day-to-day operation and administration of the R&D Healthcare Professional (HCP) engagement and contracting process. This position is the primary point of contact for internal stakeholders seeking to engage external experts and is accountable for ensuring all contracts, payments, and documentation are processed efficiently, compliantly, and in accordance with the CoE's established "white glove" service standards. This role supports the Associate Director in maintaining the integrity of the centralized system and achieving audit-readiness. This position reports directly to the Associate Director, R&D HCP Engagement Center of Excellence (CoE). **** **Key Responsibilities Include:** **Operational Execution and Contract Management** + Execute the end-to-end HCP contracting workflow, including drafting agreements, securing internal approvals, and managing signature processes using the centralized system (e.g., iHub/Veeva) + Process all HCP payments and expense reimbursements accurately and in a timely manner, adhering strictly to fair market value (FMV) determinations and financial compliance standards + Serve as the primary operational point of contact for internal R&D stakeholders (GMA, Clinical) and external HCPs regarding contract status, payment inquiries, and logistics + Oversee the consistent input and maintenance of all HCP contract and engagement data within the centralized system to ensure a single source of truth + Monitor and support the HCP engagement process, ensuring accurate tracking of activities and assisting in the identification and resolution of operational bottlenecks in collaboration with the Associate Director. **Service Excellence and Compliance Support** + Implement the "white glove" service standards set by the Associate Director, ensuring professional, timely, and consistent communication with external experts to provide a smooth and effortless engagement experience + Triage and address immediate HCP feedback and complaints regarding the engagement process, escalating systemic issues to the Associate Director for strategic resolution + Maintain meticulous documentation and record-keeping for all HCP contracts and interactions to ensure the CoE is fully prepared for internal and external audits + Support the Associate Director in monitoring for KOL fatigue and contract thresholds by actively tracking expert engagement frequency **Data and Metrics Support** + Support the Associate Director in the development and routine generation of performance dashboards and KPIs related to contracting cycle time, payment processing, and operational efficiency + Extract and prepare engagement/contracting data for analysis to help identify trends, bottlenecks, and opportunities for process optimization + Utilize technology and the centralized system to support the tracking of all required compliance metrics + Support the identification of process improvement opportunities within the CoE, and contribute to the implementation of innovative solutions including technology and AI tools to enhance workflows across Medical Affairs and R&D + Support the identification of process inefficiencies by gathering operational data and assisting in the implementation of scalable, automated solutions to reduce cycle times and administrative burden. + Participate in cross-functional Root Cause Analysis (RCA) efforts, documenting findings and contributing to the execution of corrective and preventive action (CAPA) plans under the guidance of the lead. **Qualifications** **Education and Experience:** + Bachelor's degree in Business Administration, Life Sciences, Finance, or a related field is required + Minimum of 5 years of hands-on experience in pharmaceutical or biotechnology operations, with direct experience in HCP contracting, finance operations, or compliance + Proven proficiency in using iHub or similar contract/CRM management platforms for data entry, workflow management, and contract processing. Strong foundational knowledge of global compliance requirements related to HCP engagement, including FMV, transparency reporting, and anti-bribery regulations. **Skills and Competencies:** + Strong project management and organizational skills + Demonstrated in-depth understanding of HCP compliance frameworks and reporting requirements + Deep understanding of HCP engagement processes and compliance frameworks, with knowledge of global transparency, FMV, and reporting requirements + Proven track record of proactive, entrepreneurial work style + Excellent communication, presentation and collaboration skills + High attention to detail, accuracy, and documentation standard + Proficient with Excel, PowerPoint, and CRM/engagement tracking tools + Strong interpersonal skills with ability to manage multiple cross-functional stakeholders **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $104,640.00 - Maximum $156,400.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
    $104.6k yearly 12d ago
  • Corporate Banking Relationship Manager

    Bank of Hawaii 4.7company rating

    Customer success manager job in Urban Honolulu, HI

    Under the direction of the Manager, this role serves as the primary contact between Bank of Hawaii and their assigned clients and is responsible for the overall client relationship with the bank. This position leads the team in management of the client relationship, which includes management of client risk, understanding of client priorities and positioning appropriate bank solutions. Responsible for risk associated with clients covered by the team and monitors and manages the credit risk of each relationship with the support of the Wholesale Credit Group. Assists in business unit's compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. MINIMUM QUALIFICATIONS: 1. Education: Bachelor's degree in business or related area from an accredited institution or equivalent work experience. 2. Experience: Level I: Minimum 3 years of commercial lending or commercial credit experience. • Commercial credit underwriting preferred. • Sales / marketing experience in corporate or business relationship management. • Relevant product and service knowledge and loan work out training and/or knowledge helpful. • Must have thorough understanding of all aspects for financial statements and their analysis including cash flow lending. Level II: Minimum 4 to 5 years of commercial lending or commercial credit experience. Commercial credit underwriting preferred. Sales / marketing experience in corporate or business relationship management. Relevant product and service knowledge and loan work out training and/or knowledge helpful. Must have thorough understanding of all aspects for financial statements and their analysis including cash flow lending. Level III: Minimum 7 years of commercial lending or commercial credit experience. • Commercial credit underwriting preferred. • Sales / marketing experience in corporate or business relationship management. • Relevant product and service knowledge and loan work out training and/or knowledge helpful. • Must have thorough understanding of all aspects for financial statements and their analysis including cash flow lending. Level IV: Minimum 10 years of commercial lending or commercial credit experience. • Commercial credit underwriting preferred. • Sales / marketing experience in corporate or business relationship management. • Relevant product and service knowledge and loan work out training and/or knowledge helpful. • Must have thorough understanding of all aspects for financial statements and their analysis including cash flow lending. 3. Technical Skills: Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems. Must have a thorough understanding of all aspects for financial statements and analysis, including cash flow lending. 4. Other Job Qualifications: Excellent writing, speaking, and presentation skills. Well- developed analytical and problem-solving skills. Must have the ability to express complex ideas in concise and simple terms. Able to make critical decisions independently. Possesses strong networking and business development skills. Has solid product knowledge and business acumen. Able to build strong working relationships and partnerships across the organization with a collaborative and consultative approach. Team player. Must be able to provide own transportation or to operate a vehicle with a valid driver's license and commute as required. Travels by air as required. Able to work flexible hours including holidays, weekends and evenings as needed or assigned. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit **************************** Markets appropriate credit and non-credit products. Meets annual sales goals. • Builds business relationships and positions bank solutions with clients and prospects that meet Corporate Banking's objectives. • Develops client relationships and marketing strategies and leads the client team in execution of these strategies. Internally communicates client strategies as appropriate. • Executes a disciplined calling plan for prospective clients to include product partners and executive management. • Builds internal and external referral sources to further sales goals. Regularly attends networking and business-community events to build personal brand and network. Manages existing client relationships. • Develops long-term, mutually profitable business relationships with Corporate Banking clients. Creates client relationship strategies and leads the client team in execution of the strategies. Communicates strategies internally as appropriate. • Leads the client team to manage relationships according to the client management process, which includes conducting in-person calls with all relationship clients on a quarterly basis (at minimum) and recording the results of the calls. • Provides current and forward-looking information to facilitate the completion of risk-based work. • Makes credit and other product recommendations to meet client needs. • With the assistance of Portfolio Management Officers and Wholesale Credit, completes credit write-ups, asset quality reports, large borrower reports, risk rating re-grades and other risk-based work. Manages the risk (including credit risk) of each client relationship. • Ensures borrower and transaction risk ratings are accurate and promptly changed to reflect current credit risk; responsible for ensuring the system of record accurately reflects current risk ratings. • Regularly assesses and evaluates company management, business operations and industry Management, Industry, Business and Evaluation (“MIBE”) and completes / updates the Client Information Sheet. • Works with the Commercial Products Manager, Portfolio Management Officer and Wholesale Credit Group to obtain timely and appropriate credit approvals. • Performs other miscellaneous responsibilities and duties as assigned.
    $86k-103k yearly est. Auto-Apply 60d+ ago
  • Partner Engagement Manager, U.S. Indo-Pacific Command

    Onebrief

    Customer success manager job in Urban Honolulu, HI

    Onebrief is collaboration and AI-powered workflow software designed specifically for military staffs. By transforming this work, Onebrief makes the staff as a whole superhuman - meaning faster, smarter, and more efficient. We take ownership, seek excellence, and play to win with the seriousness and camaraderie of an Olympic team. Onebrief operates as an all-remote company, though many of our employees work alongside our customers at military commands around the world. Founded in 2019 by a group of experienced planners, today, Onebrief's team spans veterans from all forces and global organizations, and technologists from leading-edge software companies. We've raised $123m+ from top-tier investors, including Battery Ventures, General Catalyst, Insight Partners, and Human Capital, and today, Onebrief is valued at $1.1B. With this continued growth, Onebrief is able to make an impact where it matters most. Required: Top Secret clearance with eligibility for SCI In person in Camp H.M. Smith What you will achieve At each major headquarters under your responsibility, * Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force. * Rapidly expand product usage until ~100% of J35 and J5 plans are in Onebrief. You'll need a combination of ordinary training and subtler strategies to get our product used as much as possible. * Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year. Deals should expand over time. * Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement. * Gather intel about the command, budget, and region to support growth. * Instill the Onebrief brand image. * Enable our expansion to Allies and Partners. * Your responsibilities aren't limited to this list! We're on this great adventure together, and we'll each do what it takes for the team to succeed. You will also: * Lead or support exercises. * Use your observations of our users to recommend product improvements. * Provide face-to-face and remote customer support. * Develop an understanding of customer social dynamics in order to support renewals and future sales. * When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team. To succeed, you'll need a mastery of operational planning at multi-star headquarters. When you speak, do lead planners listen? Do Generals and Admirals? You'll also need technical skill. You don't need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer? About You * You love our users, and you want to work with them. This is the single most important requirement. Implementing new software requires the enthusiastic support of our user base - skillful planners, primarily in the grade of O-4 and O-5. You understand them, and they confide in you. Users want you around, and they ask you to have a beer. * You deeply understand large military headquarters and want to apply that within U.S. Indo-Pacific Command. Skillful planners, mainly SAMS, JAWS or SAW graduates in the rank of O-4 to O-6, respect you and care what you have to say. So do Generals and Admirals. You wake up excited each day to navigate the Marine Forces, Pacific military and political bureaucracy and win over future customers. * You pay attention to detail. People rely on you. On your previous teams, you had a reputation as a workhorse. Example: we're about to run a planning exercise, which will be INDOPACOM's first exposure to our product. No one is worried, because they know you've taken care of it. * You can get things from large government organizations Example: our engineer needs admin access to a system on JWICS, in order to diagnose technical issues. It's an unusual request, and no one at the customer knows what to do. Everyone tells you it's not possible, but you love a bureaucratic challenge. You solve the problem with a few phone calls * You're technically adept. You don't need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer? * You work well with customers. You demonstrate strong interpersonal skills by cultivating trust, aligning diverse perspectives, and communicating with clarity and influence. * You're intense about our mission. It's a core part of who you are * You're proactive and adaptable. Comfortable working autonomously or with cross-functional teams, especially in fast-paced or ambiguous settings. * You communicate clearly, concisely, and candidly. Our Company relies on you to assess the situation within your account and effectively communicate your assessment and recommendations to inform strategic decisions. * You hold a current Top Secret clearance with eligibility for SCI and have the ability to access DOD facilities and installations. Qualifications * Proven experience in leading operational planning within a military context, preferably at multi-star headquarters. * Advanced military education: Command and Staff, Advanced Military Studies. * Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks. * Proven ability to expand business presence within a region, with emphasis on software or technology solutions. * Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams. * Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters. * Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes. * Most importantly, you are a true Onebriefer: * You are obsessed with creating value for real users * You are ambitious, scrappy, and a creative problem-solver * You learn quickly, work iteratively, and naturally seek collaboration * You approach your work with integrity, intellectual honesty, and a low ego * You communicate frankly, clearly, and succinctly * You thrive as a self-starter, embracing autonomy and ambiguity Notice to Third Party Recruitment Agencies Please note that Onebrief does not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement Onebrief explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Onebrief.
    $80k-100k yearly est. 60d+ ago
  • Customer Service Manager

    Finance Factors Ltd. 3.7company rating

    Customer success manager job in Kailua, HI

    IN BRANCH ONLY Have a passion for Hawaii and helping people? When you choose a career with Finance Factors you join a family-owned company with a 70-year history and commitment to providing financial services to our community. And we are honored to be recognized by our employees and Hawaii Business Magazine as a 2023-2025 Best Places to Work in Hawai'i. Our team is committed to helping generations of families fulfill their financial dreams with creative lending and savings products. We specialize in residential real estate loans for purchase, refinance, cash-out, and home equity, as well as commercial real estate loans. Finance Factors also offers some of the best rates on certificates of deposit and savings accounts, with deposits insured by the FDIC. Our Kailua-Kona branch is seeking those who enjoy people, providing excellent customer service, building relationships and have a can-do approach to helping others Prior banking experience is nice to have but not required as we will provide the training and support you need to be confident and successful. Branch Hours: Monday - Thursday 8:30am - 4:30pm and Friday 8:30am - 5:30pm. Sign on bonus of $1500 Minimum Requirements: Possess a High School Diploma (or equivalent). Prior customer service experience. Experience handling cash, as well as personal information. Possess basic computer skills. Pass a thorough background and credit check. Finance Factors is proud to be an Equal Opportunity Employer.
    $32k-44k yearly est. Auto-Apply 45d ago

Learn more about customer success manager jobs

How much does a customer success manager earn in Urban Honolulu, HI?

The average customer success manager in Urban Honolulu, HI earns between $67,000 and $126,000 annually. This compares to the national average customer success manager range of $61,000 to $142,000.

Average customer success manager salary in Urban Honolulu, HI

$92,000

What are the biggest employers of Customer Success Managers in Urban Honolulu, HI?

The biggest employers of Customer Success Managers in Urban Honolulu, HI are:
  1. (isc)²
  2. NTT Europe Ltd
  3. SHI International
Job type you want
Full Time
Part Time
Internship
Temporary