Customer success manager jobs in Virginia

Are you looking for a career that challenges you and gives you the opportunity to learn and grow every day? Oliver Inc. is hiring! Our growing Company is looking for enthusiastic talents to partner with our customers for all their printing and packaging needs! With more than 250 years of experience, multiple production facilities, and investment in state-of-the-art technology with an emphasis on sustainability, Oliver Inc. offers speed, consistency, and nimbleness as a one-stop solution for all of your printing & packaging needs. At Oliver Inc, our core values are part of the framework of our organization. We're passionate and enjoy our work! We value respect and focus on servicing our customers' needs by providing them with creative solutions that help build their brands. When you partner with Oliver, you partner with success. Oliver Inc. is looking for a customer-oriented Account Manager, Client Services who will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring the delivery of high-quality services. You will serve as the main point of contact between Oliver and its clients, working to manage and build long-term business relationships, provide solutions, and contribute to overall client satisfaction, collaborating with internal departments to drive the process. If you are a natural communicator with a passion for customer service, we would like to meet you! About the Role: As our Account Manager, Client Services, you will: Understand client's business goals and challenges to provide effective solutions. Manage a portfolio of client accounts, ensuring their needs are met. Client and internal communication regarding customer orders, samples, estimates and job specifications. Facilitate the internal flow of information across departments to ensure customer specifications are accurately described and prepared for production. Manage CRM contacts, track customer interactions, monitor workflow for customers, strategize and problem solve in coordination with sales department. Present proofs, obtain customer approvals, provide samples, and determine agreed upon delivery dates. Responsible for onsite customer experience, which can include strategy sessions, plant tours illustrating Company capabilities, and offsite customer visits. Audit and update open sales order, finished goods inventory, and open orders for billing purposes. About You: You're a fit for the role of Account Manager, Client Services if your background includes: 4 to 5 years of experience in a customer service, sales, manufacturing environment. Proficient in Windows, Word, Excel, ERP and CRM systems, (JD Edwards preferred). Ability to multi-task while exercising judgment in a high-volume and fast-paced environment. High School diploma; college degree a plus. Excellent oral and written communication skills. Occasional overnight travel when necessary. Oliver Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, gender, gender identity and expression, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.

Top Tier Real Estate Home Builder is looking for a entrepreneurial | sales driven mindset individual who brings successful sales experience to the table to join their growing team. Located in Roanoke and Blacksburg, VA. Firm's mission is to provide a superior level of customer service that will create and grow referrals and repeat business for the long term. This is accomplished by empowering their team of employees to use their own entrepreneurial ideas and styles to deliver an excellent customer experience that meets the highest level of expectations. Their sales team uses a consultative selling approach that educates our customers on the features and benefits of our homes along with the various financing possibilities. 2-3 Month Training program provided. Job Responsibilities: Meeting monthly | quarterly sales goals Maintaining a high level of customer satisfaction Prospecting, marketing & promoting new business Follow up with prospects throughout the sales process Maintaining a relationship with the Realtor community Working & communicating effectively with customers & team members The ability to explain the financial and mortgage process Ability to work weekends Additional responsibilities include: Presenting purchase agreements Assisting customers in selecting a financing program that meets their needs Demonstrating home sites Understanding and demonstrating blueprints | site plans REQUIREMENTS: The ideal candidate will have: 2 to 4 years of demonstrated, successful sales experience Bachelor's degree preferred Strong problem solving and communication skills Valid US work authorization Current Driver's License This role will sit ONSITE out of either or Roanoke, VA or Blacksburg, VA office. Total Compensation averages around $180,000 (includes Base Salary | Commissions | Year End Bonus).

The Mortgage Sales Team Lead is responsible for coaching, motivating, and supporting a team of Inside Sales Loan Officers or Mortgage Sales Representatives who engage with warm leads-including credit trigger leads, listing alerts, cash-out refinance opportunities, and other inbound and outbound prospects. This role is focused on driving team performance, improving lead conversion rates, and ensuring an exceptional borrower experience from the first point of contact through pre-qualification. The Team Lead acts as both a high-performing loan originator and a mentor to the sales team. Key Responsibilities Leadership & Team Management Lead, train, and mentor a team of Inside Sales Loan Officers or Lead Specialists to achieve daily, weekly, and monthly sales goals. Monitor performance metrics (call volume, contact rates, conversion rates, funded loans, etc.) and provide coaching for continuous improvement. Conduct daily huddles and one-on-one performance reviews. Partner with management to implement sales strategies, scripts, and process enhancements. Sales & Pipeline Management Proactively make outbound calls to qualified leads from various marketing sources (trigger leads, listing alerts, past customers, etc.). Support team members in managing their pipelines, improving close ratios, and maximizing lead ROI. Ensure all sales activities comply with company policies and mortgage lending regulations (SAFE Act, RESPA, ECOA, etc.). Collaborate with processing and operations teams to ensure smooth handoffs and exceptional borrower experiences. Reporting & Analytics Track team KPIs and provide detailed performance reports to leadership. Analyze lead quality and provide feedback to marketing and lead vendors. Identify trends in borrower behavior and recommend strategies to increase conversion and retention. Qualifications Active NMLS Mortgage Loan Originator License (or ability to obtain one prior to start date). 3+ years of experience in mortgage sales, preferably inside sales or call center environments. 1+ years of leadership, coaching, or team lead experience. Strong understanding of mortgage products (refinance, purchase, cash-out, FHA, VA, conventional). Proven track record of exceeding sales and production goals. Excellent communication, coaching, and motivational skills. Proficiency with CRM systems, LOS platforms, and sales performance dashboards.

Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too. About the Team Customer Success is a key role to ensure Workday's customers achieve value from our solutions. In this role, you will be a key player that supports our customers on their Workday journey. You are an advisor and facilitator to our customers, partnering not only with your team but with Sales & Services to help customers achieve maximum value from Workday. Serving together as a team of experts, you will help identify new growth opportunities for success at every point on our customers' journey. You will be responsible for working with a number of Federal Government customers, supporting them through regular checkpoints leveraging our standard engagement model to drive value, adoption and retention. You will be a part of a phenomenal Customer Experience organization having control of your own schedule and customer interactions. About the Role The Customer Success Manager (CSM) plays a critical role in the success and execution of our Workday Federal Government customers to help them realize the full potential of their investment. As a CSM, you will advocate on behalf of Workday these customers and take a team-based approach in helping them to succeed. You will work directly with customers to improve their overall user experience, working one-on-one with customers who request a more personalized dialogue beyond the already established one-to-many communication channels. You will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives to support our customers' growth. About You Basic Qualifications: Customer Success Manager (P3) 3+ years' experience in a Customer Success or Account Management role in a Cloud SaaS/ ERP technology environment 3+ years' experience with a CRM system such as Salesforce & Gainsight (or similar) to summarize customer interaction. Experience (3+ years) in having supported the Federal and/or State & Local Government (or similar) customer base. Basic Qualifications: Sr Associate Customer Success Manager (P2) 1+ years' experience in a Customer Success or Account Management role in a Cloud SaaS/ ERP technology environment 1+ years' experience with a CRM system such as Salesforce & Gainsight (or similar) to summarize customer interaction. Experience (1+ years) in having supported the Federal and/or State & Local Government (or similar) customer base. Other Qualifications: Excellent organization, time management, and communication skills. Proven track record to collaborate and build strong relationships with customers Proven ability to engage across corporate functions (Sales, Professional Services and Product Management). Proven ability to engage across corporate functions (Sales, Services, and Product Management). Exemplary verbal and written communication skills, including the ability to chair meetings with customer & leadership Previous experience with issue resolution and escalation management at both the business owner and executive levels. Excellent customer interaction skills, with a focus on effective communication, problem-solving, and relationship building to enhance customer satisfaction, retention, and drive sales. Comprehensive product knowledge, including a thorough understanding of product features, benefits, applications, and market positioning. Strong influencing skills, including persuasive communication and the ability to drive consensus and effectively collaborate with stakeholders. Demonstrated negotiation skills, with the ability to effectively communicate, find common ground, and reach mutually beneficial agreements in various situations. Bachelor's degree or equivalent work experience. Ability to travel up to 25%. Posting End Date: 12/31/25 The application deadline for this role is the same as the posting end date stated. Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here. Primary Location: USA.VA.McLean (Tyson's Corner) Primary Location Base Pay Range: $99,300 USD - $149,000 USD Additional US Location(s) Base Pay Range: $89,900 USD - $159,700 USD Additional Considerations: The application deadline for this role is the same as the posting end date stated as below: 12/31/2025 Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

Pay: $120K - $140K per year (base + bonus/commission potential) American Residential Services (ARS), the largest provider of residential HVAC, Plumbing, and Electrical services in the U.S., employs over 7,000 professionals nationwide. With 45+ years of experience, we proudly deliver top-quality service to customers every day. What We Offer: Insurance access after 31 days of employment Low-cost medical insurance (starting at ~$5/week) Dental and vision insurance options Health Savings Account (HSA) or Flexible Spending Account (FSA) 401(k) with company match Paid time off and holiday pay Company-paid life insurance Take-home company vehicle, gas card, and maintenance plan Responsibilities: What You'll Do: Motivate, train, and lead a team of Comfort Advisors to meet or exceed sales goals Drive revenue growth and conversion performance for residential and light commercial HVAC sales Act as a technical resource, training the team on building science, energy efficiency, HVAC options, and best practices Collaborate with multiple departments to troubleshoot challenges and ensure sales targets are met Hire, develop, and guide sales advisors toward continuous improvement Lead weekly sales meetings and provide ongoing coaching on strategies, competitive positioning, and selling skills Present accurate reports and performance updates to senior management Qualifications: What You'll Bring: Minimum 5 years of in-home sales management experience (HVAC industry preferred) Deep understanding of HVAC products, services, system design, and installations Experience as an HVAC technician or system designer (a plus) Strong organizational and problem-solving abilities Highly metric- and goal-driven mindset, with a focus on measurable success Proficiency with Microsoft Office; CRM experience is a plus Strong math skills, including basic geometry and calculations Excellent work ethic, discipline, and a strong desire to lead a winning team Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.

Introduction: IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are Services companies and Cloud Resellers that are looking to grow their revenue. We have users around the world and global team that supports our customer's needs. We are looking for someone with an imagination that can work in a fast-paced environment, with a global team with plenty of flexibility and opportunity to grow. You will be working with the business leaders to drive outcomes in a fast-growing market. visit: ******************* As a Customer Success Manager, you will partner with customer stakeholders to understand their business objectives and align Work 365's solutions accordingly, supporting growth in our scale-up accounts and interacting with founders, owner-operators, and other C-level executives within our scale-up accounts. You will monitor customer adoption, drive engagement, and support customers throughout their journey. This role is ideal for someone with a strong technical aptitude, customer-first mindset, and problem-solving skills. Key Responsibilities Guide customers to success by developing and executing strategic account plans focused on adoption, retention, and measurable outcomes Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities Gather customer feedback to drive product improvements and advocate for user needs internally Collaborate cross-functionally with onboarding, technical support, and product teams to resolve issues and optimize customer experience Find paths for success, helping them unlock the full potential of Work 365's features Manage and maintain customer product catalogs, including subscriptions, invoicing, and CSP integrations Ensure contract adherence while supporting clients through renewals, expansions, and changes Support customer escalations, troubleshooting business and technical challenges efficiently Requirements 2+ years of experience in customer success, account management, consulting, or a related role (SaaS or software experience preferred) Strong relationship management skills, with a customer-centric and empathetic approach Technical proficiency-comfortable explaining complex processes to both technical and non-technical stakeholders Excellent communication skills (written, verbal, and presentation) Data-driven mindset, able to use metrics and analysis to make strategic decisions Project management skills-capable of juggling multiple priorities in a fast-paced environment Experience with Microsoft Dynamics, Power Apps, or CSP programs Strong troubleshooting and problem-solving skills, with a proactive approach to issue resolution Detail-oriented with a sense of urgency, thriving in an environment that requires quick responses

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world's toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: The Customer Success Team at Planet is looking for a Customer Success Manager specializing in the Defense and Intelligence sectors. This role will focus primarily on supporting customers within the U.S. & Canada Defense and Intelligence communities, helping them derive maximum value from Planet's imagery, platform, and services. We are looking for a geospatial expert to foster and manage relationships with customers utilizing our platform and imagery in these critical domains. Your mission will be to serve as a trusted advisor, ensuring our clients derive maximum value while staying informed about product updates and industry developments. We are seeking candidates who understand the strategic importance of remote sensing data in Defense and Intelligence contexts, capable of guiding customers through platform nuances and identifying tailored solutions for them. This is a full-time, hybrid role which will require you to work from our D.C. office in Arlington, VA 3 days per week. Impact You'll Own: Build and maintain long-lasting relationships with Defense and Intelligence customers, with a focus on both U.S. and Canadian accounts Ensure successful onboarding, training of new customers, and effective use of products Provide hands-on training and support to help customers effectively use Planet's platforms, data, and solutions Assist customers to expand their usage and adoption of our products Bring geospatial and mission knowledge to every interaction, acting as a trusted technical advisor Serve as the internal advocate for your customers and the external face of Planet, ensuring alignment on goals and outcomes Provide excellent customer experience, ensure successful delivery of our services, and produce timely solutions according to customer needs and goals Maintain consistent communication with customers throughout the contract lifecycle and escalate issues as needed Collaborate with internal teams (Sales, Product, Support, Professional Services) to deliver a seamless customer experience Identify and drive expansion opportunities while managing renewals through strategic collaboration with Account Executives What You Bring: 4+ years of experience in Customer Success, account management, or related fields Experience collaborating with the U.S. Department of Defense and/or Intelligence Community Excellent orientation towards delivering solutions and value to clients Proficient in remote sensing, GIS, or geospatial imagery products, particularly in their applications within the DoD and IC sectors Excellent problem-solving abilities and a proactive approach to work Ability to multitask, work independently, prioritize, and manage time effectively Technical experience in remote sensing platforms and solutions Excellent communication skills with an ability to accurately capture customer requirements (Voice of the Customer) and effectively relay needs and impacts to both leadership and product teams Experience with geospatial software such as QGIS, SocketGXP, Esri products, GDAL, or equivalent Flexibility and willingness to travel as required What Makes You Stand Out: Active or ability to obtain and maintain a TS/SCI Clearance Experience with Canadian DND or IC Experience supporting GEOINT missions in the U.S. or Canada Technical affinity around APIs Python scripting experience Application Deadline: January 14th, 2026, 11:59pm PST EAR/ITAR Requirements: This position requires access to export-controlled information, and as such, employment (or hiring of a contractor) is contingent upon the candidate's ability to access all applicable export-controlled information without additional export licensing being required by the Bureau of Industry and Security and/or the Directorate of Defense Trade Controls. Benefits While Working at Planet: These offerings are dependent on employment type and geographical location, based upon applicable law or company policy. Comprehensive Medical, Dental, and Vision plans Health Savings Account (HSA) with a company contribution Generous Paid Time Off in addition to holidays and company-wide days off 16 Weeks of Paid Parental Leave Wellness Program and Employee Assistance Program (EAP) Home Office Reimbursement Monthly Phone and Internet Reimbursement Tuition Reimbursement and access to LinkedIn Learning Equity Commuter Benefits (if local to an office) Volunteering Paid Time Off Compensation: The US base salary range for this full-time position at the commencement of employment is listed below. Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. US National Salary Range $83,040 - $103,760 USD Why we care so much about Belonging. We're dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That's why Planet is guided by an ultimate north star of Belonging-dreaming big as we approach our ongoing work. If this job intrigues you, but you're thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don't just fill positions, we aspire to fulfill people's careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you're excited to come along for the ride. EEO statement: Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights. Accommodations: Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you. Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein. Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein. AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We are currently exploring AI interviewing technologies to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a Planet AI Notetaker for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy. Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools-e.g. Large Language Models (LLMs), deep fake technology, etc.-is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions . If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.

Join the leader in providing smarter solutions for a safer world. The Customer Success Manager leading our fast growing Multi-Family Vertical will serve as the primary business contact for our customers, is responsible for customer satisfaction, relationships and revenue growth. The Customer Success Manager, Multi-Family is expected to consistently provide excellent customer service to accounts, socialize the Kastle value proposition and represent customer needs and goals within the organization. In addition, the Customer Success Manager liaises between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions. Position Summary Technical Expertise & Product Mastery This role requires a hands-on, technically proficient Customer Success Manager who understands the interaction between Kastle's hardware and software platforms. The ideal candidate can troubleshoot complex system issues, translate technical concepts for clients, and work directly with field and engineering teams to resolve problems. Onsite engagement is expected to diagnose issues firsthand, verify system performance, and ensure seamless client experience across all connected devices and applications. Responsibilities * Responsible for all client communications, conflict resolution, and compliance on client deliverables. * Serves as the primary point of contact and builds long-term relationships with customers. * Responsible for working with the sales team to develop new and existing client relationships. * Accountable to deliver growth of the portfolio in a manner consistent with corporate directives. * Ensures that client issues are dealt with in an efficient manner. * Travels to client sites frequently for training, installation support, quarterly check-ins, and to meet client needs as they arise. * Monitors and analyzes customer's usage of our product. Works closely with the project team in order to maintain a continuous knowledge of project status and to identify potential issues and/or opportunities within or related to the project. * Ensures that all installs are completed, quality standards are met, and that projects are profitable. * Aware of opportunities for account growth and new business, involving the Sales and Project Management teams when appropriate. * Understands company capabilities and service, and effectively communicates all offerings to the client. * Reports to the Manager of Ops, providing regular input on all account activity, including status and call reports as required. Qualifications * Bachelor's degree * 3-5 years of Account/Customer Success Management experience * Ability to create, maintain, and enhance customer relationships * Professional, polished in appearance and able to communicate in a detailed and articulate manner * Extremely detail oriented * Technical competence (understanding of software, hardware, networks, etc.) * Motivated, goal oriented, persistent and a skilled negotiator * High level of initiative, self-directed, and work well in a team environment * Project management experience preferred * Experience training customers on the use of technology * Proficiency with computers, Microsoft Office software, and sales force automation systems such as Microsoft Dynamics preferred * Experience in navigating through complex set of legacy and current technology platforms and infrastructure; integration between systems preferred (Microsoft Dynamics CRM, AX, and proprietary software among others). * Must be able to be on call and work overtime, weekends, and/or nights when required. Equal Opportunity Statement AAP/EEO Statement All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, or protected veteran status or any other characteristic protected by federal or applicable state laws. Kastle Systems takes affirmative action in support of its policy and to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. Please view Equal Employment Opportunity Posters provided by OFCCP here: ************************************************************* Employee signature below constitutes employee's understanding of the requirements, essential functions, and duties of the position.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges Ensure customers are technically healthy and on the most recent version of our product Identify criteria for assisting your customers by using Success Plays in the Success Platform Promote ServiceNow customer success stories and processes Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses Work with ServiceNow teams to improve product adoption and increased footprint Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 5+ years of experience providing customer professional services or related business support Ability to provide independent comprehensive services Experience resolving issues through analysis Experience in working collaboratively ServiceNow accreditations or certifications a plus FD21 For positions in this location, we offer a base pay of $97,800 - $161,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! We are hiring a Senior Customer Success Manager to join our Digital Media team. In this role, you will work with our customers to build strong partnerships, drive adoption of our emerging solutions, and ultimately ensure they realize value from their investment. In addition, you can expect to work closely with a cross-functional Adobe ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness, and reveal new growth opportunities. Our team is fueled with a real passion for innovation, growth, and a steadfast dedication to making our customers successful. We hire multifaceted, passionate, and creative individuals who thrive in fast paced environments. What You'll Do: * Be accountable for Customer's overall success with Adobe, including renewal readiness, utilization of Adobe solutions, customer health, and satisfaction * Act as the main point of contact throughout the Customer post-sales lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels. * Collaborate with senior level account collaborators to efficiently implement the customer's strategy and roadmap. * Deliver an exceptional customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals. * Inspire innovation and thought leadership by sharing resources and new ways your customers can use Adobe solutions to accelerate and advance their creative process. * Identify Customer risk, and partner with the Adobe ecosystem team to establish and carry out risk mitigation and improvement strategies. * Serve as the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem. * Lead ongoing initiatives that help continuously improve our approach and effectively secure our customer's success. What you need to succeed: * Bachelor's Degree and/or relevant work experience * 10+ years of related experience in technology success or services (Customer Success, Consulting, Business Development, client-side experience, etc.) * Passion for driving customer success and measurable outcomes * Shown effectiveness handling a portfolio of large, complex, and strategic enterprise customer accounts at a senior level * Exceptional interpersonal, presentation, and communication skills, both verbal and written * Ability to prioritize, multi-task, and perform under pressure * Strong communication and social skills, with the ability to navigate and mediate conflict and cultivate joint partnerships * Existing knowledge of software in digital marketing and/or digital media space * Expert at Program Management within large organizations, helping to inspire change across groups by engaging key partners * Validated experience with account planning & customer success plans * Effective at leading executive C-level discussions, presentations, meetings, and workshops * Flexibility to travel (approx. 20%) Get to know the team: With Adobe's rich heritage in content creation tools, Adobe is uniquely positioned to deliver an integrated workflow from content creation to monetization. Ultimately, designers, developers, marketers, advertisers, and publishers benefit from a streamlined workflow with analytics and optimization capabilities embedded into the creation tools, enabling the delivery of the right content to the right audience at the right time, regardless of the channel. If you're looking to make an impact, Adobe's the place! Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the substantial benefits we offer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on 'Best Companies' lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

We're not just part of the tech industry-we're ahead of it. As one of the most exciting and innovative companies in the DC metro area, we are on a mission to reshape the future of software development. Based in Northern Virginia, Antithesis is a well-funded deep tech software company that has emerged from stealth after five years of groundbreaking development. Our suite of autonomous software reliability and testing products is creating a new product category and transforming how companies build software. Our journey began with a bold objective: to build what most engineers considered impossible. And we delivered. Our autonomous testing platform's debut captivated attention on the front page of Hacker News for three days straight, sparking conversation and controversy. Read it for yourself here: ********************************************* Today, as serious tech companies recognize the power of what Antithesis offers, the demand for our platform is growing exponentially. Our client list reads like a who's who of leading tech firms, and our growth is only accelerating. Join Our Mission We are on a relentless pursuit of excellence, driven by a team that believes in the long-term impact of our work. Our office is a hub of innovation-collaborative, technically skilled, and customer-focused. Here, every day presents a new challenge and an opportunity to achieve something great. We tackle these challenges together, in an environment that values fun and creativity as much as it values hard work and results. As we expand our team, we're seeking ‘unicorn talent'-exceptional professionals who are not only highly skilled technically but also excel in customer engagement. If you thrive in a fast-paced environment where innovation meets impact, Antithesis is your arena. Here, you won't just meet your potential-you'll redefine it. Join us, and be a part of a visionary team shaping the future of software development, building revolutionary products, and enjoying every step of the journey. About the Customer Success Manager position As a Customer Success Manager (CSM) at Antithesis, you play a critical role in the post-sale journey of our customers. You are the key point of contact, dedicated to ensuring our clients achieve their strategic objectives using our autonomous software testing platform. Your efforts directly influence customer retention and Net Revenue Retention (NRR), underscoring the importance of your role in our company's success. In this position, you will build and maintain strong relationships with customers, acting as a trusted advisor and advocate. You will be instrumental in translating customer interactions into actionable insights that help shape product improvements and strategic decisions. Your role is pivotal in bridging the gap between Antithesis and our customers, ensuring that their feedback and needs guide our innovation and service enhancements. This role demands strong technical proficiency, excellent communication skills, and a deep understanding of software development, QA, and DevOps practices. Your ability to navigate complex customer dynamics and drive successful outcomes will be key to your success. You should also expect occasional travel to meet with clients and strengthen these essential relationships. As a Customer Success Manager at Antithesis you will be responsible for: Leading Customer Onboarding: Guide customers through a structured onboarding process in collaboration with the Professional Services team to ensure a smooth start, quick time-to-value, and tailored solutions. Driving Product Adoption: Foster deep understanding and effective use of the platform's key technical features through training, resources, and workshops to ensure customers mature their operations and meet their strategic goals. Monitoring Customer Health and Managing Risk: Monitor customer health using metrics like product usage and support interactions, identify at-risk accounts early, and implement strategies to mitigate churn risks, addressing potential risks proactively to ensure long-term customer success. Proactively Managing Customer Relationships: Act as the primary contact for assigned accounts, developing trust-based relationships, conducting regular progress check-ins, and developing strategic account plans. Regularly Distilling Product Feedback: Establish structured processes for gathering and reporting customer feedback to the product team, involving regular synchronization meetings or forums to inform product development priorities. Developing and Executing Playbooks and Customer Success Plans: Develop and execute tailored customer success plans outlining key goals and milestones, and create proactive playbooks for retention and growth, addressing common challenges and opportunities. Leading Quarterly Business Reviews (QBRs): Organize and lead QBRs to demonstrate value delivered, review performance metrics, align with customer priorities, and explore deeper collaboration opportunities. Driving Renewals and Expansions: Manage the renewal process by driving customer satisfaction and value realization, and identify expansion opportunities by uncovering new use cases and features. Developing Customer Advocacy: You will manage customer advocacy through case studies, references, testimonials, and a customer advisory board to enhance market presence and gather strategic insights. Facilitating Cross-Functional Collaboration: Work closely with sales, professional services, and product teams to ensure smooth transitions, address technical needs, and prioritize customer feedback on the product roadmap. Managing Escalations: Act as the primary contact for escalations, coordinate resolutions with support and engineering, and maintain communication with customers during critical incidents. Our ideal Customer Success Manager will have: Qualifications: 4+ years of experience in a customer-facing role, ideally in customer success, account management, onboarding/implementation or similar roles within a B2B technology company with a track record of top performance. Strong technical proficiency (ideally a former software engineer), with the ability to understand complex software systems and concepts as well as effectively use and guide customers on usage of the Antithesis platform. Strong understanding of software development, QA, and DevOps practices. Demonstrated expertise in customer account growth, including identifying new buyers and successfully navigating and growing commercial relationships. Excellent communication, relationship-building, and problem-solving skills. Ability to influence without direct authority and hold cross-functional teams accountable to a timeline. Diplomacy, tact, and poise under pressure when working through customer issues and escalations. Expertise in change management, specifically in adopting new technologies and integrating them into business workflows. Ability to travel up to 25% of the time. Preferred Qualifications: Bachelor's degree in Computer Science or a related technical field. Experience with enterprise B2B SaaS platforms, with a strong preference for experience in developer tools or similar technical products. Certified Customer Success Manager (CCSM) or similar qualifications.

All s should begin with an introduction to your company and your employer brand. Open with a strong, attention-grabbing summary of your company. Tell candidates what makes your company unique. Include details about your organization's culture to sum up why a candidate would love to work for you. Job Summary The job summary should give candidates a general idea of expectations for the position and a high level summary of the role. Be sure to provide an exact job location so candidates know where the position will be located. Responsibilities and Duties Highlight the responsibilities. Make sure your list of responsibilities is brief but comprehensive. Also emphasize the duties that may be unique to your organization. Outline the day-to-day activities of the position. This will help candidates understand the work environment and activities that they will be exposed to on a daily basis. This level of detail will help the candidate determine if the role and company are the right fit, helping you attract the best candidates for your position. Specify how this position fits into your organization. Indicate to whom the role reports and the function of this position within your organization. This helps candidates see the bigger picture and understand how they can impact the business. Qualifications and Skills Add a list of hard and soft skills. The job description should specify education, previous job experience, certifications, and technical skills required for the role. You may also include soft skills, like communication and problem solving. Keep your list concise. While you may be tempted to list out every requirement you envision for your ideal hire, including too many qualifications and skills could dissuade potential candidates. Benefits and Perks List the benefits (non-wage compensation) that you offer. These include health care, paid time off, retirement savings plans, parental leave, tuition reimbursement, and professional development. Include any “above and beyond” offerings that make your company stand out. This can be anything from casual dress code, in-office gaming systems, free snacks, company paid meals, corporate discounts, free parking, and even gym memberships.

About Us We are hiring on behalf of one of our clients, a leading RegTech SaaS company that helps global enterprises in banking, fintech, gaming, and compliance sectors manage regulatory obligations and reduce risk. Their solutions are trusted by top organizations worldwide. Role Overview The Customer Success Manager (CSM) will be responsible for building strong, long-term relationships with enterprise clients, ensuring they achieve measurable value from the SaaS platform. You will act as a strategic partner, driving adoption, retention, and account growth. The role requires a blend of customer advocacy, business acumen, and technical understanding to deliver a best-in-class customer experience. Key Responsibilities Serve as the primary relationship owner for assigned enterprise accounts. Lead customer onboarding, training, and adoption programs to ensure success. Drive renewals, retention, and expansion, meeting Net Revenue Retention (NRR) and churn targets. Conduct Quarterly Business Reviews (QBRs) and regular check-ins with senior client stakeholders. Proactively monitor customer health scores, product usage, and satisfaction to identify risks and opportunities. Collaborate with product, engineering, and support teams to resolve issues and escalate where needed. Identify and pursue upsell and cross-sell opportunities in collaboration with the sales team. Advocate for the customer internally, sharing insights and feedback with product and leadership teams. Maintain accurate records of customer interactions, renewals, and pipeline in CRM and success tools. Develop customer-facing resources (playbooks, FAQs, success guides) to enable scalable success. Requirements Bachelor's degree in Business, Marketing, IT, or related field. 4-6 years of experience in customer success, account management, or client engagement roles, preferably in SaaS or enterprise technology. Proven track record of owning renewals and expansions in B2B SaaS. Strong understanding of SaaS metrics (churn, NRR, adoption rate, customer health score). Excellent relationship management and communication skills, with experience presenting to senior stakeholders. Strong problem-solving and analytical skills with a customer-first mindset. Experience with CRM and customer success tools (Salesforce, Gainsight, HubSpot, Totango, etc.). Preferred Skills Experience in RegTech, fintech, or compliance SaaS. Ability to manage enterprise customers with complex compliance processes and multiple stakeholders. Exposure to enterprise SaaS contract negotiations (renewals, upsells). Ability to work cross-functionally in a global, fast-paced environment.

As a Senior Customer Success Manager (Mid-Market), you will manage a portfolio of mid-sized customers, driving product adoption, retention, and growth. You'll serve as a trusted advisor-helping customers achieve measurable outcomes, optimize their use of the Unanet platform, and identify opportunities for value expansion. The ideal candidate is a proactive relationship builder with strong communication and consultative skills, capable of guiding customers through change and ensuring long-term success. What You'll Do Manage a portfolio of mid-market customers, building trusted relationships with key stakeholders and decision makers. Ensure customer satisfaction, retention, and growth by delivering ongoing value and outcomes aligned with customer goals. Lead regular customer check-ins, success reviews, and business discussions to assess adoption, identify risks, and surface expansion opportunities. Understand each customer's business model, processes, and goals to recommend best practices and product use cases that drive ROI. Partner cross-functionally with Sales, Support, Product, and Services teams to advocate for customer needs and deliver a seamless experience. Monitor customer health, proactively address issues, and develop success plans to ensure value realization and renewal. Drive adoption through training, enablement, and sharing of relevant product updates and features. Track account activities and maintain accurate records in Salesforce and Customer Success platforms. Collaborate with Account Executives and leadership to identify and pursue growth opportunities within your customer base. Provide exceptional service, timely responses, and follow-ups to build customer confidence and trust. Your First 90 Days First 30 Days: Learn Unanet's products, Customer Success framework, and internal processes. Build relationships with internal teams and begin onboarding into your customer portfolio. Within 60 Days: Engage directly with your customers, understand their goals, evaluate their adoption, and identify quick wins and early risks. Within 90 Days: Confidently lead customer conversations, present insights and recommendations, and develop success plans to support retention and growth across your accounts. Who You Are 5+ years of experience in Customer Success or Account Management within a B2B SaaS environment. Proven track record managing a portfolio of mid-market accounts to drive adoption, retention, and expansion. Strong organizational and time management skills, able to manage multiple priorities across a diverse customer base. Experience engaging with customer stakeholders at various levels, including project leads, managers, directors, and C-Suite. Comfortable using Salesforce and Customer Success tools (e.g., ChurnZero, Gainsight). Collaborative team player with a proactive, customer-first mindset. Bachelor's degree preferred, or equivalent experience. Ability to travel up to 20-25%. Differentiators Excellent communication, relationship-building, and problem-solving skills Strong organizational and time management skills, able to manage multiple priorities across a diverse customer base Bachelor's degree preferred, or equivalent experience Our Values We are a Team: Employees, customers, and partners working together. We are Customer-Focused: Customers are the heart of everything we do. We are Driven: Seeking exceptional outcomes. We Own our Success: Every employee has a stake in our company. We do the right thing and have fun in the process. Unanet is proud to be an Equal Opportunity Employer. Applicants will be considered for positions without regard to race, religion, sex, national origin, age, disability, veteran status or any other consideration made unlawful by applicable federal, state or local laws. The salary range for this opportunity is $95,500 - $110,000 per year. You will be eligible for discretionary bonus compensation, subject to plans that may be in effect from time to time. You will further be eligible to participate in Unanet's employee benefits plans and programs. For more details on Unanet's benefits offerings, please visit *************************************

Empower global enterprises to manage risk intelligently. Exiger is looking for an experienced and strategic Enterprise Customer Success Manager to partner with some of the world's most recognized organizations. In this role, you'll guide customers in maximizing the value of Exiger's cutting-edge SaaS platform, helping them build stronger, more resilient third-party and supply chain risk management programs. As part of our high-impact Customer Success team, you'll be both a trusted advisor and a business growth driver - ensuring customer success, leading renewals, and identifying expansion opportunities in partnership with Sales. If you thrive on helping enterprises solve complex challenges through technology and collaboration, we'd love to hear from you. What You'll Do Be the Trusted Partner: Build and manage strategic relationships with enterprise customers, acting as their advocate and guiding them to success with Exiger's solutions. Drive Renewals & Expansion: Work closely with Sales to secure renewals, identify upsell opportunities, and drive account growth. Deliver Impact: Ensure customers achieve measurable ROI by aligning Exiger's technology with their goals and workflows. Collaborate Cross-Functionally: Partner with Product, Delivery, Application Support, and Account Management teams to ensure customers receive seamless, proactive support. Enable & Educate: Lead onboarding, product training, and best-practice sessions to promote adoption and long-term success. Represent the Customer: Gather feedback, surface insights, and influence internal teams to continuously enhance the customer experience. Champion the Exiger Brand: Serve as a professional, knowledgeable ambassador for Exiger in every customer interaction. What You Bring 5+ years of customer-facing experience in a SaaS or enterprise technology environment. Proven success partnering with Sales to drive strategic renewals and expansions. Experience managing enterprise or strategic accounts with complex requirements. Familiarity with third-party risk management, supply chain risk, or compliance technology preferred. Hands-on experience with Customer Success platforms like Gainsight or Planhat. Exceptional communication, presentation, and relationship-building skills. Strong problem-solving and organizational abilities with a proactive, ownership-driven mindset. Why You'll Love Working Here Competitive base salary Additional performance incentives (SPIFFS, recognition awards) Private medical, dental, and vision benefits 16 weeks of paid parental leave Purposeful career development programs with reimbursement for educational certifications Industry-leading health, vision, and dental benefits Discretionary Time Off for all employees, with no maximum limits A collaborative culture that celebrates hustle, heart, and high performance #Li-hybrid Exiger is revolutionizing the way corporations, government agencies and banks manage risk and compliance with a combination of technology-enabled and SaaS solutions. In recognition of the growing volume and complexity of data and regulation, Exiger is committed to creating a more sustainable risk and compliance environment through its holistic and innovative approach to problem solving. Exiger's mission to make the world a safer place to do business drives its award-winning AI technology platform, DDIQ, built to anticipate the market's most pressing needs related to evolving ESG, cyber, financial crime, third-party and supply chain risk. Exiger has won 30+ AI, RegTech and Supply Chain partner awards. Exiger's core values are courage, excellence, expertise, innovation, integrity, teamwork and trust. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Exiger's hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.

Job Description In today's digital age, we believe everyone should be able to access web content in a way that works for them. Our mission is to make the online world accessible for all. And we're not alone in this journey! Hundreds of global organizations already use our software to enable greater accessibility for their online content, products, or services. We're passionate about our cause and our product. As we move from start-up to scale-up, we need help to achieve our ambitious plans. This is why we're looking for Customer Success Manager to join our fast-growing team. About the Role This is a key role, ensuring clients get off to a great start, with a seamless transition from sales to customer success. We are looking for a dynamic individual who has a passion for building relationships and can offer best-in class customer service. Working closely with the CSM Team Leader, you will be involved in onboarding new clients, account reviews, and customer communications. Taking ownership of retention and revenue growth targets, never letting an opportunity to influence slip away. In this role you will Taking new clients through the onboarding process. Working closely with sales, marketing, and the technical team to ensure clients are ‘launched' on optimal terms Good understanding of websites and familiarity with different platforms such as HTML and WordPress Own the client journey from sale to renewal (and beyond) Help define and deliver account reviews and appropriate communications to ensure client satisfaction Create opportunities for revenue growth Ensure clients renew on the same or better terms Use all data and relevant resources to create compelling client stories to amplify our success Requirements We're looking for great characters with the right attitude and aptitude. Here are a few things you'll need to be able to demonstrate: Min 2 years experience in a similar role B2B role (Customer Success, Account Management, Customer Service) Being able to handle a range of different tasks so being organized will be key to strong administration skills Confident communicator, friendly, enthusiastic, comfortable talking to stakeholders of all levels on the phone, email, or face-to-face Ability to work independently and thrive in a process-driven, task-orientated, team environment Comfortable producing reports and data analysis Quick and capable learner, thirst to be an expert in your field Evidence of establishing and maintaining exceptional client relationships that fuel growth Confident communicator, friendly, enthusiastic, comfortable talking to stakeholders of all levels on the phone, email, or face-to-face Excellent time management, able to prioritize key tasks, manage multiple conversationsbwhilst never letting an opportunity slip Knowledge of, or interest in, Accessibility, Diversity, Inclusion, and the Digital World Experience working in SAAS/Tech start-up is highly desirable Location Hybrid working set-up. Remote 2 days per week and 3 days in Reston, VA office. (Sunset Hills Area) Benefits Great culture & working environment Paid vacation including Federal Holidays Excellent benefits package Remuneration Salary - reflective of experience (Base + OTE) Job Type: Full-time Salary: $60,000 - $70,000 per year Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday

Job Description: Fundraising Industry Expert / Customer Success Manager (CSM) Humanitru is an integrations-first software platform for nonprofits that empowers organizations to centralize their data and streamline their operations. By connecting with leading platforms like Mailchimp, QuickBooks Online, DonorSearch, and other best-in-class tools, Humanitru replaces legacy CRMs and eliminates data silos, giving nonprofits a unified view of their supporters and operations. We are seeking a Fundraising Industry Expert / Customer Success Manager (CSM) to join our growing team. This is a specialized role within the Customer Success organization, designed for professionals who bring extensive nonprofit fundraising experience and a deep understanding of donor engagement strategies. As a Fundraising Industry Expert / CSM, you'll combine your knowledge of fundraising best practices with the relationship management and strategic skills of a Customer Success professional. You'll guide nonprofit customers in aligning their fundraising goals with Humanitru's tools, ensuring they achieve measurable outcomes while maximizing the value of the platform. This position is ideal for a seasoned fundraiser (CFRE preferred) who understands donor relationships, campaign execution, and the power of clean, connected data-and wants to help nonprofits thrive through thoughtful technology adoption and data-driven fundraising practices. OUTCOMES 95%+ Gross Revenue Retention (GRR) for assigned book of business 110%+ Net Revenue Retention (NRR) through renewals and expansion 40+ Net Promoter Score from managed accounts Customer Success Plans in place for all key accounts Quarterly Business Reviews delivered for high-value customers DUTIES Serve as the primary relationship owner for a portfolio of nonprofit customers, ensuring satisfaction, retention, and measurable success. Apply your fundraising expertise to help organizations implement tried-and-true best practices in donor cultivation, stewardship, and campaign management through Humanitru. Develop and maintain Customer Success Plans that connect customer goals, platform usage, and fundraising benchmarks. Conduct Quarterly Business Reviews that provide data-driven insights and practical recommendations for continued growth. Proactively lead upsell and expansion opportunities by identifying when customers are ready to take their next step with additional Humanitru tools or packages. Monitor customer health, platform adoption, and data completeness to identify risks, opportunities, and moments to deliver greater value. Advocate for customers internally by sharing common needs and insights with Product and Support teams. Support onboarding transitions by ensuring customers begin their Humanitru journey with a strong foundation for fundraising success. Maintain clear, accurate documentation of customer engagement, renewals, and upsell activity in CRM and Success systems. QUALIFICATIONS CFRE certification strongly preferred, or equivalent senior-level fundraising experience (7+ years) such as Development Director, Advancement Services Manager, or Major Gifts Officer. Deep understanding of fundraising best practices, donor data management, and annual or campaign-based giving strategies. Proven ability to drive account growth through proactive relationship management and value-driven upsell motions. Experience managing multiple customer relationships in a SaaS or technology-based environment preferred. Excellent communication and storytelling skills, with the ability to engage and influence nonprofit leaders. Strong organizational and analytical skills; ability to interpret data trends and translate them into actionable strategies. Familiarity with the nonprofit technology ecosystem (Mailchimp, QuickBooks, DonorSearch, etc.) is a plus. CULTURE Transparent Communication We value open, honest communication-both internally and with our customers. Innovative Problem Solving We aim to modernize nonprofit operations and fundraising through creativity and forward thinking. Commitment & Accountability We do what we say we'll do, guided by empathy and the desire to help our customers succeed. Hungry for Achievement We set high standards and continuously seek ways to grow, learn, and achieve excellence. Empathy We approach every interaction from a place of understanding, partnership, and respect. WHY HUMANITRU At Humanitru, we are more than just a software company-we're a mission-driven team dedicated to empowering nonprofits. We're a remote-first company headquartered in Richmond, VA, offering flexibility, collaboration, and meaningful work. We partner with organizations that make an impact, helping them use technology to strengthen relationships, increase giving, and achieve their missions. Our culture is built on inclusion, innovation, and genuine care-for our customers, our teammates, and the causes we serve. As a minority- and woman-founded company, we are committed to diversity, equity, and inclusion in every part of our work. If you're an experienced fundraiser who thrives on helping nonprofits reach their goals-and want to bring your expertise into a role that blends strategy, technology, and impact-we'd love to meet you.

The Customer Success Manager (CSM) will be responsible for building strong, long-term relationships with enterprise clients, ensuring they achieve measurable value from the SaaS platform. You will act as a strategic partner, driving adoption, retention, and account growth. The role requires a blend of customer advocacy, business acumen, and technical understanding to deliver a best-in-class customer experience. Key Responsibilities Serve as the primary relationship owner for assigned enterprise accounts. Lead customer onboarding, training, and adoption programs to ensure success. Drive renewals, retention, and expansion, meeting Net Revenue Retention (NRR) and churn targets. Conduct Quarterly Business Reviews (QBRs) and regular check-ins with senior client stakeholders. Proactively monitor customer health scores, product usage, and satisfaction to identify risks and opportunities. Collaborate with product, engineering, and support teams to resolve issues and escalate where needed. Identify and pursue upsell and cross-sell opportunities in collaboration with the sales team. Advocate for the customer internally, sharing insights and feedback with product and leadership teams. Maintain accurate records of customer interactions, renewals, and pipeline in CRM and success tools. Develop customer-facing resources (playbooks, FAQs, success guides) to enable scalable success. Requirements Bachelor's degree in Business, Marketing, IT, or related field. 4-6 years of experience in customer success, account management, or client engagement roles, preferably in SaaS or enterprise technology. Proven track record of owning renewals and expansions in B2B SaaS. Strong understanding of SaaS metrics (churn, NRR, adoption rate, customer health score). Excellent relationship management and communication skills, with experience presenting to senior stakeholders. Strong problem-solving and analytical skills with a customer-first mindset. Experience with CRM and customer success tools (Salesforce, Gainsight, HubSpot, Totango, etc.). Preferred Skills Experience in RegTech, fintech, or compliance SaaS. Ability to manage enterprise customers with complex compliance processes and multiple stakeholders. Exposure to enterprise SaaS contract negotiations (renewals, upsells). Ability to work cross-functionally in a global, fast-paced environment.

See yourself at Dataminr You're a self-motivated and self-directed Customer Success Manager with a passion for building and maintaining customer relationships, fully understanding their needs, and advocating on their behalf. As an expert on Dataminr's First Alert product, you understand your customers' strategic objectives and help them achieve success. You are knowledgeable of major trends and events impacting US national security, government, cyber security, publicly available information, and big data and can translate these into actionable insights for your customers. As a CSM, you will drive First Alert product adoption, renewal, and usage among First Alert customers and build a strategy to foster account growth while developing leads for both Direct API and Connectors for the DoD Sales Team. This is a DC-based hybrid role that requires two days a week in our Arlington, VA office unless traveling. AI Innovation at Dataminr Working at Dataminr you'll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold. Regenerative AI: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here. Agentic AI: we recently launched our Agentic AI capability, what we're calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what's happening on the ground. Learn more here Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here. The opportunity Expand the scope and scale of First Alert adoption, while driving successful customer outcomes within your assigned portfolio, ensuring retention, renewals, and customer satisfaction Design and implement scalable programs that seamlessly integrate First Alert into customer workflows, and align with customer's enterprise level objectives Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, trainings, and execution of playbooks / regular check-ins Serve as a First Alert platform expert ensuring customer engagements support organizational goals and drive positive outcomes for the customer beyond basic platform features and functionality Collect customer feedback and clearly articulate recommendations for First Alert product development to our engineering and product teams Successfully leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth What you bring At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed. Ability to obtain a Secret clearance at a minimum Bachelor's degree or equivalent relevant experience in a related field AND 5-8 years of customer success/account management experience OR experience implementing and leading military, accounts, programs, or operations supporting senior military leaders Specific experience supporting the public sector, including but not limited to the US Department of Defense. Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including but not limited to military, law enforcement or emergency management Outstanding ability to communicate both orally and written complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior military leaders and decision makers in the form of a presentation High level of accountability and the ability to execute independently on multiple and competing projects and deadlines #LI-WC1 About Dataminr At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr's groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr's platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts. Founded in 2009, we have pioneered the world's first real-time event detection platform, long before the recent Gen AI ‘boom.' Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe. As our employees focus on developing our revolutionary technology, we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements, offices all over the world to foster collaboration, generous PTO and sick leave, and more, as part of our competitive benefits package aimed at keeping all our employees happy and healthy. Explore all our benefits here. We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, manager development programming, professional development funds, and more. We serve a global community made up of many cultures and strive to reflect the world and clients we serve, with a workforce built on merit and equity. We actively condemn racism and discrimination in any form. We stand for social good, fostering a culture of allyship, and standing up for those who face systemic barriers to equality. We lead with empathy and strive to be agents of positive change in our company and in our communities. The annual on-target earnings (OTE) for this position are $95,680 - $119,600, which consists of the annual base salary and annual commission target for the role. You will also be eligible to receive Company equity. Actual OTE will be based on a number of factors including, but not limited to, geographic location, applicant skills, and prior relevant experience. Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status. Dataminr will collect and process your personal data. All personal data will be processed in accordance with applicable data protection laws. Please see Dataminr's candidate privacy notice available here. By providing your details and applying via our careers website, you acknowledge that you have read our candidate privacy notice. If you have any queries, please contact the People Team at *************** or privacy@dataminr.com .